U-verse related: AT&T claimed we had FTTN (fiber to the node {residence}) knowing their fiber ended at the VRAD (formerly FTTC {fiber to the curb}). The apartments we live in are over 50 years old, AT&T has not replaced the copper wiring from the VRAD to the apatments. We had many problems for 5 years, 2010-2015: pixelation, picture freezing, extremely slow internet. The infrastructure needs repair including the VRAD's and wiring. After over 30 visits by AT&T u-verse premises technicians, linemen, maintenance personnel and managers, we were advised to switch providers. We switched to Time Warner Cable; shame on you AT&T.
Wireless service: dropped calls, calls not getting through, reception and transmission problems all due to poor coverage. My wife and I have been through 26 phones in 5 years. They agreed to let us out of the contract today 1/9/2016, but require that we return all devices (2 phones and tablet). AT&T does not care about the customer and will continue to deceive others with ads stating they have the fewest dropped calls and has the nation’s most reliable 4G LTE network, covering more than 308 million people with the nation’s strongest 4G LTE signal. - See more at: http://about.att.com/news/wireless-network.html#sthash.pzIxAH41.dpuf. What AT&T does not say is that the coverage is best in metropolitan areas, but not so good in rural areas.
Last month (Dec 2015) their network engineers finally admitted (information conveyed by one of the warranty representatives) we live in a poor coverage area with no immediate resolve planned. I am certain AT&T had prior knowledge that this was a poor coverage area long before Dec 2015, however, they repeatedly encouraged us to get newer devices and try using a microcell (boosts signals at home, but not elsewhere). The Inland Empire is a poor coverage area for AT&T. In most areas within the IE, Verizon or T-Mobile's coverage is better.
An AT&T sales woman came to my door. I told her I was not interested and happy with my current TV/cable company and package. The ATT sales person seemed nice and pleaded with me to at least listen. She said AT&T will give her credit if I just listened to her pitch, even if I didnt sign up. I felt sorry for her because she was a nice young lady in her twenties, going door to door, seemingly desperate. I invited her in. I wasted more than an hour but I told her I still was not interested I am happy with my current cable company because I extensive on-demand programming is the most important thing to me. She explained that not only did AT&T have as many on demand programs and channels, in fact AT&T had more programs on Demand then my current carrier she assured me.
She said I would save money and get more on demand shows and networks. After an hour of her pleading and pitching I believed she was truthful and AT & T had the same on demand abilities and was cheaper, so I finally agreed to switch over. Unfortunately as soon as I disconnected from my current carrier and AT &T installed their TV equipment I realized I had been lied to by the AT&T sales person. In fact their on demand shows were very limited compared to my previous carrier. I was so mad I had fallen for the bait but she had assured me I would be happy with AT&T on demand line up because it surpassed my current carrier. I called AT&T immediately, I was furious I had been lied to. I canceled ATT's service and explained why; I told the AT&T customer service phone representative what happened, she apologized, and she said I would not be charged.
Morever, she would cancel the ATT TV on Tuesday to give me two working days to have my previous carrier come out and reinstall their equipment. She said she would send me a box to mail the ATT equipment back. Worse when I called my old carrier to come back out and reinstall my service I had to pay a fee to have my previous reinstalled and turned on. I took time off of work for the ATT installation, as well as time when I mailed ATT's equipment back to ATT as agreed. I took more time off to have my old service reinstalled. If that wasn't bad enough...Then I got a bill from ATT, I called ATT again furious. The phone representative aplogized and said she would have it corrected and I did not owe ATT money. Then I started receiving collection calls and letters.
I explained the same story to the collection person, he said he would return it to ATT since I did not owe ATT the money. I continued to get collection letters, I called ATT and said they couldnt do anything about it because the bill was now in collection. I ended up paying $108.98 to ATT's collection company, Franklin Collection Service, Inc PO Box 3910 Tupelo MS 38803-3910, 888.215.8961, email [email protected] Finally I paid ATT's collection agency because they were threatening to ruin my credit. So basically I am out hundreds of dollars because I believed ATT sales people, phone representative, and collection agancy. Moreover, it all was so stressful and I am still concerned it damaged my credit. That's what I get for being trusting. I should have known better then to trust AT&T.
ATT Direct TV uses bait and switch tactics to get new customers. I ordered the Xtra package that includes 220 channels, premium for 3 months, NFL sunday at no charge also internet and phone was included in this package. I told them I wanted increased speed and unlimited long distance phone which I agreen to pay extra. The package was promoted at $79.00 I agreed to $112.13 our first bill was for $269.57 after numerous extremly long phone calls transferring me to several differnt people and speaking all aroungd the world to someone you could barley understand they agreed to take some off but not near what we agreed upon. After contacting the state attorney generals office, ATT offerd me to go with less service than I agrred to or canacel and pay the extremly high cancelation fees. NOT A HAPPY CUSTOMER! Do not buy from ATT Direct TV you will be lied to.
I have spent many hours on the phone, on various dates, and three trips to UPS and the post office, to return a modem that was shipped in error. After all that, this past week I contacted AT&T regarding the refund and was told I'd be recontacted yesterday between 7 and 9 am to provide my tracking number. They did not call. I located the tracking number yesterday and followed the tracking record to find the shipment that was delivered 11/28. Today I looked up the tracking info again and received a message that it was in transit. Meanwhile, my call has not been returned. I am getting old and am extremely fatigued working with representatives that tell me I am "part of the AT&T family" and that they care about me while being routed from worker to worker, each of whom has to screen me at length before answering questions. I woke up a week ago realizing this is not a comedy of errors, but done on purpose, as no high tech internet provider would have such seemingly stupid representatives generating all these phone calls and activities, especially for a mistake they made. This is my first complaint but the anger and frustration generated from this activity is beyond unfair. This is fraudulent! I could go on about other problems with AT&T but want to make it known that AT&T has crossed the line from poor customer service to fraud. Thank you for providing this opportunity to set things right.
After being a loyal customer for over 40 years i disconnected my service with att in 2010. this was done because of my experience with directv which att supplied to me along with other services. in about 2012 att contacted me to try to restore me as a valued customer and i was told they no longer offered directv and my customer service experience would be greatly inproved. i was dumb and reestablished my services through att. mean while i have recieved many bills from directv stating that i owed them 438 dollars. my true debt to directv was 90 dollars for one months service. they state that i did not return equipment but the truth is they sent me 2 sets of labels had me label boxs and place on porch 2 seperate times. no one ever would pick these boxs up. after all this trouble att the company i believed in got back in bed with the devil. on the next bussiness day i am to call att executive offices to try and resolve this dispute. i fully expect to be given more run around and will disconnected my service. was pleased with att now i am highly dissappointed. my advice to all that here is run from both or you to will wish you had. darrell dallas texas
I was with Att for a year. The first issue was another Angela Cove. I could not call out but could receive calls. The second problem is they had her information on my line and I was paying for it. I feel that I was paying double as my bill was $45.00 dollars , yet my data was used up before the month my account showed 80.00 dollars a;ways after I paid. My connection to Att would not show up or it was cut off. I am still having this problem. I feel I have paid for that number. I have a HTC now, the old phone was an Blu Advance.
AT&T is by far the worst company that I have ever had to deal with. They lie, steal, cheat and hire people who have no idea what they are doing. Direct TV, you may want to find a way to distance yourself with AT&T or try to TAKE OVER their whole operation. AT&T Customer Service scores way below a -0, more like a -1,000,000,000,000,000,000, can I go on? I signed up for service with AT& T AND Direct TV earlier part of November. When the tech finally made it to install the AT&T Internet box, told us it was an issue outside, he left and never came back or called. I gave them a whole 24 hours to call me but nothing. I finally called them and was told there was an issue with the outside line and someone would call me in 72 hours (3 days). I waited 3 days and no call. I called them back and while on the phone had another representative call me and tell me that I was decline then said no wait, we call to reschedule for service. I called them back and the person whom answered the phone said there was no call to me and that it would take a week or two for someone to come out, and still no guarantee that even then they could get someone out to fix it. I hung up and called back to cancel the AT&T service as well as the Direct TV service. The person I spoke with cancelled the AT&T (he works for AT&T), and Direct TV...I received a confirmation number for both. I was told I will have my money back within 24 hours. Direct TV refunded my money as promised. However, AT&T still has not given me money back. I have called every day since Nov. 24...I was told the first time I would have my refund in 24 hours. I got my money back from Direct TV in 24 hours. AT&T NOTHING!!!! I was told it will take 61 days, 45 days, 14 business days, 5-10 days and 3-5 days. I am so fed up with them I could scream. I hate when a business tells me that. It didn't take you 61, 45, 14, 5-10 or 3-5 days to take the money out of my account, so why does it take that long to put it back in my account? Hire a group that does nothing but give CUSTOMERS BACK THEIR MONEY!!! I have spoken to so MANY so called supervisors. I was given confirmation numbers, escalated numbers and it was all for nothing. I was told this morning, they never cancelled my service, they stopped auto pay. Auto Pay? I never signed up for that!!! So, Why? Another issue that they are dumb and don't have a clue what they are doing....The last woman I spoke to kept telling me she sorry, I don't care about you being sorry. I said that doesn't work and I know you are not to blame, but the fact still remains I don't have my money!!! To keep repeating I'm sorry doesn't help....That does not help me get my money back now does it? She said I need your permission to refund your money in 3-5 days, or you can call your bank. I would have to lie to my bank and say it was unauthorized to get my money back or wait 14 days to see if they refund it. I want to just scream!!!! I wish I could say what I really want to but, I could get arrested for the words!!!! I DISLIKE, because HATE is such a strong word and I want to get into Heaven!!!! I will post on every site to tell people to stop doing business with AT&T...There are other companies that are more than willing to help and treat customers right... AT&T Customer Service is: HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE!!!! Did I say HORRIBLE????? I can't stand them!!!!!! I wish they would get shut down!!!! I work in a building and next door to many other buildings that are always asking for companies to recommend. I will NEVER EVER RECOMMEND AT&T EVER!!!!!!! I will suggest Verizon, Time Warner Cable (speed is better than AT&T), Sprint, Dish TV, and anyone else I can think of. I sure hate that Direct TV, is associated with them. They need to take over and SHUT AT&T DOWN!!!!!! I had to get service with TWC and so far it's ok...They sent out a tech the next day and fixed everything..... I will continue to call AT&T and get on their d**n nerves until I get my money back.... I will write on the BBB Site and tell their customers that AT&T customer service is HORRIBLE!!!! I will look for other companies and suggest them to individuals as well. I will tell the members of my church, my sisterhood group, book reading group, my PTA parents, Basketball, Football, Baseball, Soccer Parents, all the people in my building, and the next 5 other buildings next to us, Facebook, Instagram, Twitter, Snap Chat and all of the others that are trending in this time and age.... I will also call the radio stations (I have connections as well), they can report bad customer service, companies who lie, steal and cheat customers and have a discussion about....The President of AT&T you suck and so does your company customer service reps..... You need to all SHOOT YOUR SELF IN THE d**n MOUTH!!!! Lies, after lies, after lies keeps coming out of your mouth!!! STOP IT!!! PLEASE STOP THE d**n MADNESS!!!!! GIVE ME MY d**n MONEY BACK!!!!!!!
Signed,
A PISSED OF CUSTOMER (who will NEVER recommend you to anyone else, EVER)!!!!!!
Bought a new phone its hoorible. Called. Talked to talon n Sara who were rude and lied. They kept my old phone as. Trade in I was told I had 14 days to change mind. Even get my old phone back today Taylor laughed. Said old phone was gone
Attuverse has lied to me for the last time. They agreed to give me Internet and phone for 57.45 for 1 year starting 7/31 instead they decided to change it to 6 months for no reason essentially breaking their contract that they agreed to and I had customer service representatives ignore my pleas. They constantly did this to me with cable service as well which is the reason I cancelled that service as well. I kept having to contact them every month to fix my bill until ultimately they decided to just change the terms of my agreement without warning and just because it suited them. Absolutely bold face lies were repeated to me every month that the account would be fixed but every month they charge 86. They simply do not care about customer service in any conceivable way.
During our initial installation process of U-verse internet on 25 August 2015, we mentioned to the the technician that we originally requested U-verse TV but were informed during sign-up at the Snellville, GA store that this was unavailable leaving us with only 1 choice; Directv. The AT&T technician stated that this was not the case and that we had more than enough bandwidth to deliver both U-verse internet as well as U-verse TV. As such, we should have been given the choice of U-verse TV and not just Direct TV as our only option at sign-up. Now being informed of this we immediately tried to make the switch from Direct TV to U-verse TV as we originally asked for however we were informed that we would be forced to pay a Direct TV termination charge of $460.00 in order to make the switch to U-verse TV.
We contacted the Retention Department and spoke to a representative and were offered compensation for the cancellation fee in the form of a $150.00 credit to our U-verse account, a $150.00 VISA reward card in addition to a $100.00 "Closer Coupon Debit Card, " whatever that means. We also specifically asked the Retention Department if any additional fees would be billed to recapture the credits; both the representative and her manager said "no." In light of this promissed compensation we went ahead and canceled our Direct TV service and had U-verse TV installed that very same day. Although we received the $150.00 credit, we have never received the remaining compensation as agreed upon by AT&T U-verse.
We have attempted on several occasions to contact the Retention Department on 19 October 2015 but were put on hold for over 90 minutes only to be disconnected. We spoke on another occasion with their customer support representative, after being on hold for 88 minutes, and explained the matter. We were told someone would get back with us in 2 days; to date we are still waiting for that call. To add further damage, we were charged 3 one time equipment fees totaling $147.00 plus installation fees of $33.00 per month for 3 months totaling $99.00; we were never informed of these charges. As a result of all this we have expended $556.00 in net fees just to have AT&T provide us U-verse TV as we originally requested. Additionally, AT&T hit us with a rate hike from $60.00 to $75.00 per month without any prior notification. We are extremely dissatisfied customers with AT&T due to the initiated blunder made by their store employee(s) in Snellville, GA in addition to the undisclosed installation charges and now regret our decision to ever give AT&T U-verse a try. In our opinion AT&T really dropped the ball to acquire our trust and satisfaction as we went from bad Comcast service to horrible AT&T service. We deeply regret ever leaving Comcast; at least they did not burden us with the number of outrageous charges made by AT&T.
I signed up for ATT U-verse Internet/Cable services August 5 in my new apartment, and was told that I'd receive a $300 reward card for the transfer of my service in two to three weeks. After waiting a month, I called the Rewards department and was told the card was in the process of being returned because my apt number was left off the address. I ask how could this happen when my address was verified, and it's never left off any bills I receive from ATT... The Rewards Center customer service rep. apologized about four times, and kept saying there's nothing she could do but reissue a new card once that one came back. I was angry, but what could I do... After waiting another four weeks, I called to make sure my card was on it's way. They said it was mailed out on October 27. I called again on yesterday, November 5, 2015, and was told that I should be receiving this card "any day now". Guess what? I got another call an hour later from the Rewards Card Dept., telling me that they had made the same mistake, and left off my apt number again!!!! I was furious!!! $300 is a lot of money in these hard economic times. I complained to the representative and she calmly apologized that she didn't know how this could happen, (I think I heard a chuckle). She apologized repeatedly saying there's nothing she could do. I had to wait for the card to be returned and they would then send out a new one. I asked for a supervisor, to no avail. ATT U-verse will never get the opportunity to deceive me like this again. I'm checking to see if this is actually illegal... Oh, one more thing, I got another U-VERSE bill in the mail today...I'm done!
AT&T Roadside assistance The last 3 times I've contacted AT&T roadside assistance they give different reasons of fake BS fees! This time & every other time I've used their service they gave a fake mileage from my address to the repair shop address (I'm using the WAZE app to find the location). This site sucks! It's taking forever to do everything. I'm done!
My bill has ranged anywhere from 200.00 to 300.00 dollars and I call them to discuss it, it is always my fault. Even when my Mega Gigs rollover, they find a way to take them from and then charge me for more. I am tried of the rip off. Must change companies at the end of this contract in five months. Been with AT&T all my life, can't take it anymore.
My phone bill with AT&T Company should be $ 163.00 per month for the past two years. However, I have been paying 200.00 to 300.00 dollars per month for the entire contract. Furthermore, my Mega Gigs rollover and AT&T Company finds a way to use them up, then, blame, then, charge me for the usage. I have been with this company all my life. Enough is enough, I am tried of AT&T and will not be renewing my contract with them at the end of this contract period. However, it is not fair to honesty to be deceitful.
I looked up the phone number as I had a problem with my google chrome and pop-ups. I call a what looked like a official at&t website and looked for the right phone number to call. Called for advice on what to do (I have had comcast before and they have free software to remove things like this). He proceded to go into my pc and tell me I have malware, trojans, and a lvl 3 network breach on my computer. I replied ok what do I do. He said the only way to fix it is to take it to a Cisco store. Had me enter my zip code on my computer and told me there are no Cisco stores anywhere in Indiana. He then said he can transfer me to somebody and have it fixed over the phone. He fixed the pop up and installed a program on my pc and said he would do the same for all computers, laptops, etc in the home. It was going to be $373.00 and they only take a check mailed to them? Sounded a little fishy but, again I thought I was speaking to a agent of my At&t Uverse provider so let them fix my pop ups. When I got to work I double checked as something didn't seem right so looked up At&t again and was at the real website. I told them what happened and told me I was scammed and they would never send me to Pc Wonks and have a service for $15 a month. I gave him the phone number I called and said that is not a At&t number. I called this Pc Wonks place back and told them I don't want the remaining 4 devices fixed and installed with their programs and was misled thinking I called At&t and it wasn't. They told me if I am not happy do not pay but they fixed my computer etc etc. They wanted to go back into my computer and delete the programs they installed and I said fine go ahead but I am not turning my computer on and giving a unknown company not affiliated with At&t access to my Pc again so they can do whatever (steal info, put all sorts of things on their etc) and I was advised by At&t to not let them in my computer until I can have it reset completely. I deleted the security program they installed on my computer and installed my own web security program on it so nobody can get into my computer. Now they are calling me and threatening to turn me over to their legal team etc. I guess when you search for a website their are so many fake look alike scam sites out there I want to warn whomever that this number is fake and is not in any way affiliated with At&t. When they persistantly talked me into ok'ing the work on my computer and I told them I need to discuss this with my wife they made me call her at work immediatly. I wanted to check with her and call them back later but they wanted the ok now so called me back in about 5 minutes. I breifly talked to my wife and told her At&t said our network is compromised and At&t directed me to have this done she said ok. I have had calls from people like this before and said they are from Microsoft etc and not fell for it. The only reason i agreed to anything is they were from At&t. Getting harder and harder to safeguard yourself anymore. Watch out!
Purchased an alarm in Nov 2013 Digital Life Account 111033132267. I sold my home in July 2015 and called them to notify of my relocation. They stated in July they do not service that area and to leave the equipment for the new homeowners. Also I would not be responsible for the remaining months on my 2 year contract. Well since then, they have billed me for early termination of the contract. I called back in August shocked to receive a bill and the representative checked my new address and stated they could service the new address. I told them this is not what I was told in July and then tried to get me to do a credit check and get a new system. This is not what I was told in July and it is obvious I had been a loyal customer since November 2013 until July. Now they are billing me due to some information their customer service rep provided to me and now want me to pay the balance. These practices are deceptive and I would recommend NOONE to do business with ATT Digital LIFE.... STAY AWAY...
Very disappointing and I Will share my story with EVERYONE I KNOW, website, BBB,etc.. This is really sad...
Do not trust this company. Awful customer service, and dishonest in general. Here is the short story.
I signed up for Uverse. After several incidences with poor customer service and also several delayed and missed install dates, I talked to a manager and to keep me from continuing with the order and the process he offered me my first month free service. He assured me that is was not a problem and everything was well documented and I would get my one month free. I get my first bill and there is not 1 month credit on my account.
I called AT&T yet again waited 30 mintues and finally talked to a very unhelpful rep that said she saw nothing on the account documented. I then talked to a manager and finally got them to admit there was a note in the system that documented my previous call and that it was offered to me, but it was very clear he wasnt interested in hgelping me at all and clear he was not going to honor what the other manager had told me. After going back and forth wasting more of my time I finally said ok, if you guys are going to be dishonest then I'm canceling my service. he quickly responded that then I will have to pay early cancellation fees.
I told him I was still under the 30 day money back gaurantee and he told me that that didnt apply here and I would still have to pay many fees. this company is completely dishonest and has absolutely 0 customer service. I am cancelling and would never ever have ANYTHING AT&T. There dishonesty and lack of integrity is very disturbing. Further every person I talked to was not in this country so they outsourcing to a call center and one that is not good at all. I wouldnt mind this at all except they were not very professional, lied and were difficult to understand and I felt they never understood me. BUYER PLEASE BEWARE!
On a monthly basis, Vesta AT&T has falsely charged my debit card. They make it very difficult to find a real person w/which to contact and rectify problems. They give you the run around by transferring you to numerous depts only to send you back to the same depts w/out correcting the problem or crediting my account. So far this month, I've had 5 falsified charges totalling $230.00. Theyve credited back one charge of $76.78. Though they couldmt tell me what the two charges for $76.78 were for, they only gave me back $76.78. Today i looked at my bank acct online and noticed two more charges, each $32.98 and ive got yo call and spend 30" trying to get back my money. Needless to say, i finally cx'd my debit card today as my only sure-fire solution to the problem!!! Dont use an AT&T go phone as this will happen to you if you do!!!!!!!
I had first started out over a year ago with signing up for an AT&T U-Verse package. The offer they has was for the regular internet service and the family TV package combo for about $80 a month with a 12 month contract. I had decided that after the twelve months I was going to cancel as their internet service was very bad even after calling in and complaining about it. I called within two weeks of the contract's expiration period to cancel out the service and the deceptive sales rep said that since I had such a bad experience they would come out and put in their highest speed internet for the last two weeks for a trial and no obligation. Well I had agreed to see how it would go and they came out and placed a new box in and setup the service. During the final two weeks I had tried it out and it was not much better than what I had before and also on top of that they did bill me for the higher priced service for two weeks which the representative said it was a trial. After I called in again to cancel out the service, the new sales rep said that he could offer the same service that had had last year at the same price and "without any contract" and they would put it their newest cable modem which would fix all the speed issues. Well again the service tech came out, put in new lines thought-out the house and put in the new equipment for the internet and tv. The service worked ok for a few weeks and got progressivly worse as time went on. My wife was complaining so much that her computer was not even usable after the new equipment was installed. Well I continued for about three months and at that time I said that this is not working out for me and had contacted the local cable company to put in their internet service which has always worked well in the past. When I called up AT&T to cancel out the U-verse service, the representative said that I was in a contract and that they would have to charge me a $150 fee if I terminated. I was shocked to hear that and I told him that I never signed up for a continued contract and I was told by their other sales rep that there was no contarct and I could cancel any time. Well at that point I was put on hold for 20 minutes and when he came back he said that they couldn't do anything about the $150 termination fee. I told the representatiive at that point that I had never signed or agreed to any contact and that we could end things on good terms by canceling out my service without any fee or if they refuse I would never ever deal with anything AT&T again. Well he said that there was nothing he could do and I would be charged the fee. So after this bad experience I for one am not paying them anything more as they have ripped me off and had lied with their two week high-speed internet trial and also the no-contract agreement which they lied about and apparently put me on contract without my knowledge or consent. My experience is that AT&T is quite deceptive and fraudulant at the way they do business.
They installed their wiring in my home and refuse to send out tech to find out why their caller id doesn't work I feel they lost a connection to their jack when installing simple mistake but will not come to check out problem they assume everything can be done over phone need help , maybe have to change there service to another company.
We have had internet service with AT&T for going on 25 years. We moved our services to a new home address on November 6, 2014. We received some past due bills over the next several months. I contacted them multiple times. They stated that when we moved, they transferred the service to the new address, but they had a computer glitch that did not close the first account. This was discovered in May 2015. They stated that hen I made my payments, sometimes it was applied to the new account and sometimes to the old account. They stated they were closing the old account effective Novermber 6, 2014 and returning any payments that had been applied to that account. In about 6 weeks, I received another bill on this account. I called them again and spent hours on the phone going over everything again. Supposedly it was taken care of. This has happened about four different times. Then last month, August 2015, I had to call them yet again about this. I was on the phone for about 3 hours. They stated this was completely taken care of, again, and I would never hear from them again regarding that account. They stated they would send me in writing the account status as being closed with zero balance. I have yet to receive that letter. Instead I receive a letter from a collection agency about this bill. I contacted AT&T yet again, to be told that there is still a balance on this account, the customer service department was closed.
To to say I am at the end of my rope would be putting it mildly. This is so unfair that they can continuously bill me for their error and I have to spend hours on the phone trying to defend myself and sort it out time and time again. I need to know what I can do to have this issue permentaly resolved and have AT&T make some type of restitution for the time and harressment.
AT@T failed to make my girl friend phone and computer internet phone service work properly. She made one comlaint after another with no success. They turned her failurev to pay them over to a collection company and now we have threatened to sue these people forv $5000 dollars in damages if they do not back off on this issue. We have filed a complaint with the local consumer protection within Nevada and they still refuse to give in.
Due to the large some from high termination fees I was told that I would have 6 months to pay balance but afte first $500 payment within 15 days of agent telling me I was told that account was sold to collection agency. I even asked before to ensure it was not going into collections and I was told no. I was only asking for the original terms I was told I had. Also I was originally disputing the high termination fees before I fell ill. In any case once I was able to start paying on the account is when I was told I had 6 months because I couldn't pay almost $3k in one sum. So I paid $500 and was ASSURED that I had 6 months to pay because it was so high. I had been an Att customer for over 10 years!
ATT went to the you pay for 20 months for your phone and then you can exchange it. Both my daughters have the IPhone 6 as I had no reason to suspect ATT was dishonest. In May, 2015, I purchased from the Devils Lake ATT store the Samsung S5 for my mother and the Samsung Note Edge for myself. This was the first phone I found myself excited about.
My mother's phone was shipped to her from the ATT Authorized Retailer. She received in on a Friday. The store in Roseville, MN refused to help her. She is 76 and has never had a SmartPhone before. I was furious. I called the Highland store and was promised by the manager they would help her. She couldn't get in that weekend. On Monday, a different manager was there and he also refused to help her.
My phone had come in on Friday and I picked it up. I was having difficulties with it, so on Monday, I went in to discuss both issues - my phone not working and my mother not getting help. The Devils Lake store tweaked my phone and they called the Highland store.
This did not resolve any problems. My brother eventually got the phone activated. But, her phone was not working properly either. Mine continued to get worse.
Throughout this, the calls to ATT were "Well, for us to do anything, you have to follow protocol." If you get this statement before your 14 days of your new phone - Turn your phone in. It does not get any better.
After following their "protocol", 3 resets (resets are a real pain on your end), they finally sent me a used Galaxy Note Edge. Guess what? That one didn't work either.
My mother's phone didn't work either. In fact, she was called stupid and a liar at the ATT store. My brother was there and verified that is what they stated. Her phone was randomly calling people and the agent said "You are lying, that cannot happen." It happened while she was there.
I took that phone in, with my old phone and had the old phone activated. My mother did the same at the Highland store after threats of being sued.
So, now I am paying for phones that I cannot use.
Here has been AT&Ts offers:
Justin or Tristan or something - He looked up the phones. He thinks I could get $500 for each phone and ATT will give me a $500 credit. I would still be out approximately $500 in this transaction.
Jasmine George, with the recovery team - I return both phones and they will credit the months of the phone. In this transaction, I lose more than $500.
Here is the situation. ATT's LTE phones do not work in all areas - thus the phone doesn't work. AND, some LTE phones do not work with ATT's service. But, it is your fault for buying their products and their service.
A friend of mine purchased the same phone from Verizon. His works! I am not promoting Verizon. Just stating a fact.
I am currently involved in asituaion in which an employee of mine named karen Brown and family has had web shut off and needs it to work so damages boh of us. Recently due to another cstomers negligence service was navailable for a full 10 day period and were promised bill would be prorated to reflect period not provided. att has failedto honor that and istead demanded full payment not entitled to and cut off service in a strong arm attempt to force payment no legally enitled to. That is ldicros, they are totally aware of contract law as well as i am yo do not provide a service ageed to your not lawflly entitled to payment for nothing!! tHIS IS A PRIME EXAMPLE OF WHY I refuse to do any business wih them personally they think they are the Gestapo of WW2 but i have bad news for them this is AMERICA EVERYONE HAS LEGAL RIGHTS!!!
Created multiple accounts over 5 times. I only had internet, but sent me u-verse bill & phone bill for over 3 months until i contacted them and after several hours finnally got it resolved in May. Now they shut down my internet again, after I just paid $100 17 days ago(july 17th). They wanted another $68 to restore, & now my bill is $198!! the are ripping me off by charging my a $9 late fee every bill , plus another $49 retoral fee!! Plus $18 in misc charges for basic home line & internet.
I need a lawyer. Do not ever do buisness with this company.
Randall Stephenson, AT&T CEO - I have been calling AT&T since November 25th regarding a cable & telephone line that is down on the left side
of the house barely touching the lawn. I consider this a hazardous as well as an emergency situation! I have been connecting to your
Phillippines outsourced center who wasted not only 45 minutes of my time on that day but again today for another 20 minutes by not
transferring me to someone in the US despite my four requests in this one conversation. I had to actually do research to find a telephone
number to connect with a local office, which by the way is a big waste of my time. I understand you are thrilled that you are saving so much
money by outsourcing all our jobs to the Phillippines for $333 USD per month, (I pay for 3 months of her salary hmm) but if you cannot find a
way to provide a US repair number on my bill in the future as well as to have someone repair the cable line on the left side of the house and
the cable line on the right side of the house by the end of business today, then I will be forced to quit AT&T which in my eyes today is no
longer an American Corporation but a third world corporation. The telephone number is 954 xxx-xxxx. This company lacks customer service and it
should not be able to do business without providing an emergency repair telephone number for local repairs. I should not have to call the phillipines.
Because of the many hours I had to waste of my precious time in trying to get this repair, I want to make everyone aware of what a lack of service is.
If I knew of a company that had US based customer service, I would switch all my properties telephone services immediately. Please contact me if you know of such company.
AT&T IS DEFRAUDING US BY USING THE CRIMES OF "Number Portablity (keeping your number after you change carriers), Slamming (changing your carriers without your knowledge), Cramming (unauthorized charges), Violating our Privacy, Altering Equipment, violating Open Internet/Net Neutrality Laws, and using Interference.
I sent the below complaint to FAFSA (Federal Applicatoin for Federal Student Aid) at "[email protected]) yesterday, 8/8/15. In addition complaints were filed "online" with the Federal Trade Commission; Econsumer.gov; Consumer Financial Protection Bureau.gov; USA Consumer Complaints.com; Consumer Affairs.com.
YOUR SITE IS HACKED!! MY PASSWORDS ARE NOT BEING ACCEPTED. MY SECURITY QUESTIONS ALREADY HAS ENCRYPTED ANSWERS IN THEM. I AM NOT ABLE TO ACCESS MY FAFSA REPORT. YOUR SITE IS HACKED, I BELIEVE IT IS HACKED BY THE AT&T CORPORATION. THEY HAVE BEEN DEFRAUDING ME AND BLOCKING MY FINANCIAL ACCESS. THEY HAVE BEEN BLOCKING MY ATTENDANCE TO SCHOOLS. NOW THEY HAVE HACKED YOUR SITE. THERE IS NO REASON WHY I SHOULD NOT BE ABLE TO USE PASSWORDS AND FRAUDULENT ANSWERS THAT ARE ALREADY ENCRYPTED ARE IN MY RESPONSES. THERE IS NO REASON WHY I SHOULD BE BLOCKED AND MY APPLICATION NOT PROCESSED, NOR NO DOCUMENTATION OF APPLICATION SENT TO MY RESIDENCE.
In essence, my application is not recorded/documented, accessable to me.
I also submitted a FRAUD REPORT against AT&T to the GED Test Site to investigate my test scores at gedtestingservice.com/testers/report-fraud-form. I filed complaints online with the IC3 (Internet Crime Complaint Center) IC3.gov/complaint; FCC (Federal Communications Commission) fcc.gov; FTC (Federal Trade Commission) www.ftc.com; and USA Consumer Complaints.
AT&T IS SLAMMING, AND NUMBER PORTABILITY. THIS IS SWITCHING CARRIERS WITHOUT YOUR PERMISSION AND KEEPING YOUR CELLPHONE NUMBER AND CHARGING BY STEALING FROM YOUR FINANCIAL ACCOUNTS OR SOMETIMES USING ASSOCIATES THAT ARE IN ON THE SCHEME TO CHARGE YOU UNAUTHORIZED CHARGES. PLEASE RESEARCH THEM THOROUGHLY BEFORE USING THEIR SERVICES. THEY ARE SELLING OUR IDENTITIES TO NIGERIANS. AND OTHER COUNTRIES. THEY ARE ANTI-AMERICAN. OUR FEDERAL GOVERNMENT HAS SUED THEM OVER 21TIMES . THEY HAVE TO PAY THE CITIZENS MILLIONS AND BILLIONS OF DOLLARS. THEY HAVE DONE THESE CRIMES TO US AND MORE. TODAY, THEY SWITCHED MY HUSBAND'S CELLPHONE NUMBER 601-***-XXX TO MY DAUGHTER'S CELLPHONE NUMBER 662-***-XXX. WITHOUT OUR CONSENT. THEY ARE TRYING TO FORCE US TO CONTINUE SERVICES THAT HE HAS WITH VERIZON WIRELESS.
AT&T HAS STOLEN MY GRANDDAUGHTERS IDENTITY AND HAS GONE ON A CAMPAIGN TO STOP HER FROM ATTENDING SCHOOL. THEY FOLLOWED US TO BRANDON, MS TODAY AND HARASSED, STALKED, AND THREATENED US. THE BRANDON POLICE DEPARTMENT DECIDED TO BLARE THEIR SIRENS TO INTIMIDATE US AS SHE ARRIVED AND AS SHE LEFT THE TEST CENTER. THEY ARE TRYING TO STOP HER FROM TAKING AND PASSING THE GED TEST. THEY HAVE ALTERED THE GED TEST. THE TEST WAS AT 10:00 a.m., TODAY, AT RANKIN COUNTY TESTING SITE, 135 SOUTH COLLEGE STREET, BRANDON, MS. SHE CAME FROM THE TEST HYSTERICAL SAYING THEY GAVE HER PAGES TO READ. AT&T THINKS THEY ARE GOING TO STEAL HER IDENTITY AND KEEP HER FROM ATTENDING SCHOOL. WELL, WE WILL SEE ABOUT THIS!! AT&T IS PRACTICING CRAMMING, NUMBER PORTABLILITY, SLAMMINING, PRIVACY VIOLATIONS, EQUIPMENT ALTERING, INTERFERENCE, AND VIOLATING OPEN INTERNET/NET NEUTRALITY AS WELL AS IDENTITY THEFT. THEY ARE CORRUPT, THEY ARE ANTI-GOVERNMENT, ANTI-DEMOCRACY, ANTI-AMERICAN. THEY ARE HOME-GROWN TERRORIST AND ARE PRACTICING CRIMES AGAINST HUMANITY HERE IN THE UNITED STATES.
At&t sent me a text asking to schedule a payment I got 90% of the way completed with the payment and they turned off our service. I called and made the payment however AT&T decided to charge me a $40 fee to turn back on my service. This is a total scam I talked with multiple people including managers and they were unwilling to remove the $40 charge. Do note they turned off my service while I was paying the bill. I have screen shots of this and if this has happend to other I would 100% sign up for a class action lawsuit it is pathetic and just plain rude. WORST Customer service ever.
I am very surprised by the practices of at&t uverse. i opened two accounts in order to receive two tv sets as rewards, though their cost is reflected in the monthly bill.
in order to assure that there would be no problems, i had the local at&t office handle all steps to obtain rewards and set-up autopay via credit card. many errors were made by the company-all of which i had the local office correct. after many weeks, no rewards were received and i was told that i missed deadlines and forfeited the rewards. This happened despite my correcting errors they made which would have resulted in in one premium worth $300 less than the tv on one account and nothing on the other.
i spent many hours by phone talking to supervisors who never could explain their denial and was cut-off by their own phone system many times. Their associates promised to call me back on many occasions and none ever did.
when i signed-up with uverse, i was promised thirty days free trial, however they deny the "reward" only after this period has elapsed, so no refund. I subsequently met a former employee who told me it is very difficult to actually obtain the premium which induces the consumer to contract with at&t.
i truly believe they intentionally deceive customers into signing-up and then fail to deliver as promised. They have a "reward department" which is set up to frustrate and wear down the typical customer until he/she gives up and takes either much less than promised or nothing at all. I believe it is an intentional bait and switch and customers should beware. i never expected this level of arrogance and dishonesty. They could never explain their reasoning or provide any explanation for their policies. Any problems or errors were caused by their own agents and the so-called deadlines serve no purpose other than to be used as a pretext to refuse to perform per their promises. in fact, any delay only saves them money.
finally, their service was awful. I needed four routers in the first couple weeks and was out of service many times. i wasted many hours on customer support lines where i was frequently cut-off and usually nothing could be done. i must have had four service appointments.
i would have put up with the poor service, but terminated my dealing with them once it became evident that they either do not care or are dishonest, or both.
AT&T Reviews
U-verse related: AT&T claimed we had FTTN (fiber to the node {residence}) knowing their fiber ended at the VRAD (formerly FTTC {fiber to the curb}). The apartments we live in are over 50 years old, AT&T has not replaced the copper wiring from the VRAD to the apatments. We had many problems for 5 years, 2010-2015: pixelation, picture freezing, extremely slow internet. The infrastructure needs repair including the VRAD's and wiring. After over 30 visits by AT&T u-verse premises technicians, linemen, maintenance personnel and managers, we were advised to switch providers. We switched to Time Warner Cable; shame on you AT&T.
Wireless service: dropped calls, calls not getting through, reception and transmission problems all due to poor coverage. My wife and I have been through 26 phones in 5 years. They agreed to let us out of the contract today 1/9/2016, but require that we return all devices (2 phones and tablet). AT&T does not care about the customer and will continue to deceive others with ads stating they have the fewest dropped calls and has the nation’s most reliable 4G LTE network, covering more than 308 million people with the nation’s strongest 4G LTE signal. - See more at: http://about.att.com/news/wireless-network.html#sthash.pzIxAH41.dpuf. What AT&T does not say is that the coverage is best in metropolitan areas, but not so good in rural areas.
Last month (Dec 2015) their network engineers finally admitted (information conveyed by one of the warranty representatives) we live in a poor coverage area with no immediate resolve planned. I am certain AT&T had prior knowledge that this was a poor coverage area long before Dec 2015, however, they repeatedly encouraged us to get newer devices and try using a microcell (boosts signals at home, but not elsewhere). The Inland Empire is a poor coverage area for AT&T. In most areas within the IE, Verizon or T-Mobile's coverage is better.
An AT&T sales woman came to my door. I told her I was not interested and happy with my current TV/cable company and package. The ATT sales person seemed nice and pleaded with me to at least listen. She said AT&T will give her credit if I just listened to her pitch, even if I didnt sign up. I felt sorry for her because she was a nice young lady in her twenties, going door to door, seemingly desperate. I invited her in. I wasted more than an hour but I told her I still was not interested I am happy with my current cable company because I extensive on-demand programming is the most important thing to me. She explained that not only did AT&T have as many on demand programs and channels, in fact AT&T had more programs on Demand then my current carrier she assured me.
She said I would save money and get more on demand shows and networks. After an hour of her pleading and pitching I believed she was truthful and AT & T had the same on demand abilities and was cheaper, so I finally agreed to switch over. Unfortunately as soon as I disconnected from my current carrier and AT &T installed their TV equipment I realized I had been lied to by the AT&T sales person. In fact their on demand shows were very limited compared to my previous carrier. I was so mad I had fallen for the bait but she had assured me I would be happy with AT&T on demand line up because it surpassed my current carrier. I called AT&T immediately, I was furious I had been lied to. I canceled ATT's service and explained why; I told the AT&T customer service phone representative what happened, she apologized, and she said I would not be charged.
Morever, she would cancel the ATT TV on Tuesday to give me two working days to have my previous carrier come out and reinstall their equipment. She said she would send me a box to mail the ATT equipment back. Worse when I called my old carrier to come back out and reinstall my service I had to pay a fee to have my previous reinstalled and turned on. I took time off of work for the ATT installation, as well as time when I mailed ATT's equipment back to ATT as agreed. I took more time off to have my old service reinstalled. If that wasn't bad enough...Then I got a bill from ATT, I called ATT again furious. The phone representative aplogized and said she would have it corrected and I did not owe ATT money. Then I started receiving collection calls and letters.
I explained the same story to the collection person, he said he would return it to ATT since I did not owe ATT the money. I continued to get collection letters, I called ATT and said they couldnt do anything about it because the bill was now in collection. I ended up paying $108.98 to ATT's collection company, Franklin Collection Service, Inc PO Box 3910 Tupelo MS 38803-3910, 888.215.8961, email [email protected] Finally I paid ATT's collection agency because they were threatening to ruin my credit. So basically I am out hundreds of dollars because I believed ATT sales people, phone representative, and collection agancy. Moreover, it all was so stressful and I am still concerned it damaged my credit. That's what I get for being trusting. I should have known better then to trust AT&T.
ATT Direct TV uses bait and switch tactics to get new customers. I ordered the Xtra package that includes 220 channels, premium for 3 months, NFL sunday at no charge also internet and phone was included in this package. I told them I wanted increased speed and unlimited long distance phone which I agreen to pay extra. The package was promoted at $79.00 I agreed to $112.13 our first bill was for $269.57 after numerous extremly long phone calls transferring me to several differnt people and speaking all aroungd the world to someone you could barley understand they agreed to take some off but not near what we agreed upon. After contacting the state attorney generals office, ATT offerd me to go with less service than I agrred to or canacel and pay the extremly high cancelation fees. NOT A HAPPY CUSTOMER! Do not buy from ATT Direct TV you will be lied to.
I have spent many hours on the phone, on various dates, and three trips to UPS and the post office, to return a modem that was shipped in error. After all that, this past week I contacted AT&T regarding the refund and was told I'd be recontacted yesterday between 7 and 9 am to provide my tracking number. They did not call. I located the tracking number yesterday and followed the tracking record to find the shipment that was delivered 11/28. Today I looked up the tracking info again and received a message that it was in transit. Meanwhile, my call has not been returned. I am getting old and am extremely fatigued working with representatives that tell me I am "part of the AT&T family" and that they care about me while being routed from worker to worker, each of whom has to screen me at length before answering questions. I woke up a week ago realizing this is not a comedy of errors, but done on purpose, as no high tech internet provider would have such seemingly stupid representatives generating all these phone calls and activities, especially for a mistake they made. This is my first complaint but the anger and frustration generated from this activity is beyond unfair. This is fraudulent! I could go on about other problems with AT&T but want to make it known that AT&T has crossed the line from poor customer service to fraud. Thank you for providing this opportunity to set things right.
After being a loyal customer for over 40 years i disconnected my service with att in 2010. this was done because of my experience with directv which att supplied to me along with other services. in about 2012 att contacted me to try to restore me as a valued customer and i was told they no longer offered directv and my customer service experience would be greatly inproved. i was dumb and reestablished my services through att. mean while i have recieved many bills from directv stating that i owed them 438 dollars. my true debt to directv was 90 dollars for one months service. they state that i did not return equipment but the truth is they sent me 2 sets of labels had me label boxs and place on porch 2 seperate times. no one ever would pick these boxs up. after all this trouble att the company i believed in got back in bed with the devil. on the next bussiness day i am to call att executive offices to try and resolve this dispute. i fully expect to be given more run around and will disconnected my service. was pleased with att now i am highly dissappointed. my advice to all that here is run from both or you to will wish you had. darrell dallas texas
I was with Att for a year. The first issue was another Angela Cove. I could not call out but could receive calls. The second problem is they had her information on my line and I was paying for it. I feel that I was paying double as my bill was $45.00 dollars , yet my data was used up before the month my account showed 80.00 dollars a;ways after I paid. My connection to Att would not show up or it was cut off. I am still having this problem. I feel I have paid for that number. I have a HTC now, the old phone was an Blu Advance.
AT&T is by far the worst company that I have ever had to deal with. They lie, steal, cheat and hire people who have no idea what they are doing. Direct TV, you may want to find a way to distance yourself with AT&T or try to TAKE OVER their whole operation. AT&T Customer Service scores way below a -0, more like a -1,000,000,000,000,000,000, can I go on? I signed up for service with AT& T AND Direct TV earlier part of November. When the tech finally made it to install the AT&T Internet box, told us it was an issue outside, he left and never came back or called. I gave them a whole 24 hours to call me but nothing. I finally called them and was told there was an issue with the outside line and someone would call me in 72 hours (3 days). I waited 3 days and no call. I called them back and while on the phone had another representative call me and tell me that I was decline then said no wait, we call to reschedule for service. I called them back and the person whom answered the phone said there was no call to me and that it would take a week or two for someone to come out, and still no guarantee that even then they could get someone out to fix it. I hung up and called back to cancel the AT&T service as well as the Direct TV service. The person I spoke with cancelled the AT&T (he works for AT&T), and Direct TV...I received a confirmation number for both. I was told I will have my money back within 24 hours. Direct TV refunded my money as promised. However, AT&T still has not given me money back. I have called every day since Nov. 24...I was told the first time I would have my refund in 24 hours. I got my money back from Direct TV in 24 hours. AT&T NOTHING!!!! I was told it will take 61 days, 45 days, 14 business days, 5-10 days and 3-5 days. I am so fed up with them I could scream. I hate when a business tells me that. It didn't take you 61, 45, 14, 5-10 or 3-5 days to take the money out of my account, so why does it take that long to put it back in my account? Hire a group that does nothing but give CUSTOMERS BACK THEIR MONEY!!! I have spoken to so MANY so called supervisors. I was given confirmation numbers, escalated numbers and it was all for nothing. I was told this morning, they never cancelled my service, they stopped auto pay. Auto Pay? I never signed up for that!!! So, Why? Another issue that they are dumb and don't have a clue what they are doing....The last woman I spoke to kept telling me she sorry, I don't care about you being sorry. I said that doesn't work and I know you are not to blame, but the fact still remains I don't have my money!!! To keep repeating I'm sorry doesn't help....That does not help me get my money back now does it? She said I need your permission to refund your money in 3-5 days, or you can call your bank. I would have to lie to my bank and say it was unauthorized to get my money back or wait 14 days to see if they refund it. I want to just scream!!!! I wish I could say what I really want to but, I could get arrested for the words!!!! I DISLIKE, because HATE is such a strong word and I want to get into Heaven!!!! I will post on every site to tell people to stop doing business with AT&T...There are other companies that are more than willing to help and treat customers right... AT&T Customer Service is: HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE HORRIBLE!!!! Did I say HORRIBLE????? I can't stand them!!!!!! I wish they would get shut down!!!! I work in a building and next door to many other buildings that are always asking for companies to recommend. I will NEVER EVER RECOMMEND AT&T EVER!!!!!!! I will suggest Verizon, Time Warner Cable (speed is better than AT&T), Sprint, Dish TV, and anyone else I can think of. I sure hate that Direct TV, is associated with them. They need to take over and SHUT AT&T DOWN!!!!!! I had to get service with TWC and so far it's ok...They sent out a tech the next day and fixed everything..... I will continue to call AT&T and get on their d**n nerves until I get my money back.... I will write on the BBB Site and tell their customers that AT&T customer service is HORRIBLE!!!! I will look for other companies and suggest them to individuals as well. I will tell the members of my church, my sisterhood group, book reading group, my PTA parents, Basketball, Football, Baseball, Soccer Parents, all the people in my building, and the next 5 other buildings next to us, Facebook, Instagram, Twitter, Snap Chat and all of the others that are trending in this time and age.... I will also call the radio stations (I have connections as well), they can report bad customer service, companies who lie, steal and cheat customers and have a discussion about....The President of AT&T you suck and so does your company customer service reps..... You need to all SHOOT YOUR SELF IN THE d**n MOUTH!!!! Lies, after lies, after lies keeps coming out of your mouth!!! STOP IT!!! PLEASE STOP THE d**n MADNESS!!!!! GIVE ME MY d**n MONEY BACK!!!!!!!
Signed,
A PISSED OF CUSTOMER (who will NEVER recommend you to anyone else, EVER)!!!!!!
Bought a new phone its hoorible. Called. Talked to talon n Sara who were rude and lied. They kept my old phone as. Trade in I was told I had 14 days to change mind. Even get my old phone back today Taylor laughed. Said old phone was gone
Attuverse has lied to me for the last time. They agreed to give me Internet and phone for 57.45 for 1 year starting 7/31 instead they decided to change it to 6 months for no reason essentially breaking their contract that they agreed to and I had customer service representatives ignore my pleas. They constantly did this to me with cable service as well which is the reason I cancelled that service as well. I kept having to contact them every month to fix my bill until ultimately they decided to just change the terms of my agreement without warning and just because it suited them. Absolutely bold face lies were repeated to me every month that the account would be fixed but every month they charge 86. They simply do not care about customer service in any conceivable way.
During our initial installation process of U-verse internet on 25 August 2015, we mentioned to the the technician that we originally requested U-verse TV but were informed during sign-up at the Snellville, GA store that this was unavailable leaving us with only 1 choice; Directv. The AT&T technician stated that this was not the case and that we had more than enough bandwidth to deliver both U-verse internet as well as U-verse TV. As such, we should have been given the choice of U-verse TV and not just Direct TV as our only option at sign-up. Now being informed of this we immediately tried to make the switch from Direct TV to U-verse TV as we originally asked for however we were informed that we would be forced to pay a Direct TV termination charge of $460.00 in order to make the switch to U-verse TV.
We contacted the Retention Department and spoke to a representative and were offered compensation for the cancellation fee in the form of a $150.00 credit to our U-verse account, a $150.00 VISA reward card in addition to a $100.00 "Closer Coupon Debit Card, " whatever that means. We also specifically asked the Retention Department if any additional fees would be billed to recapture the credits; both the representative and her manager said "no." In light of this promissed compensation we went ahead and canceled our Direct TV service and had U-verse TV installed that very same day. Although we received the $150.00 credit, we have never received the remaining compensation as agreed upon by AT&T U-verse.
We have attempted on several occasions to contact the Retention Department on 19 October 2015 but were put on hold for over 90 minutes only to be disconnected. We spoke on another occasion with their customer support representative, after being on hold for 88 minutes, and explained the matter. We were told someone would get back with us in 2 days; to date we are still waiting for that call. To add further damage, we were charged 3 one time equipment fees totaling $147.00 plus installation fees of $33.00 per month for 3 months totaling $99.00; we were never informed of these charges. As a result of all this we have expended $556.00 in net fees just to have AT&T provide us U-verse TV as we originally requested. Additionally, AT&T hit us with a rate hike from $60.00 to $75.00 per month without any prior notification. We are extremely dissatisfied customers with AT&T due to the initiated blunder made by their store employee(s) in Snellville, GA in addition to the undisclosed installation charges and now regret our decision to ever give AT&T U-verse a try. In our opinion AT&T really dropped the ball to acquire our trust and satisfaction as we went from bad Comcast service to horrible AT&T service. We deeply regret ever leaving Comcast; at least they did not burden us with the number of outrageous charges made by AT&T.
I signed up for ATT U-verse Internet/Cable services August 5 in my new apartment, and was told that I'd receive a $300 reward card for the transfer of my service in two to three weeks. After waiting a month, I called the Rewards department and was told the card was in the process of being returned because my apt number was left off the address. I ask how could this happen when my address was verified, and it's never left off any bills I receive from ATT... The Rewards Center customer service rep. apologized about four times, and kept saying there's nothing she could do but reissue a new card once that one came back. I was angry, but what could I do... After waiting another four weeks, I called to make sure my card was on it's way. They said it was mailed out on October 27. I called again on yesterday, November 5, 2015, and was told that I should be receiving this card "any day now". Guess what? I got another call an hour later from the Rewards Card Dept., telling me that they had made the same mistake, and left off my apt number again!!!! I was furious!!! $300 is a lot of money in these hard economic times. I complained to the representative and she calmly apologized that she didn't know how this could happen, (I think I heard a chuckle). She apologized repeatedly saying there's nothing she could do. I had to wait for the card to be returned and they would then send out a new one. I asked for a supervisor, to no avail. ATT U-verse will never get the opportunity to deceive me like this again. I'm checking to see if this is actually illegal... Oh, one more thing, I got another U-VERSE bill in the mail today...I'm done!
AT&T Roadside assistance The last 3 times I've contacted AT&T roadside assistance they give different reasons of fake BS fees! This time & every other time I've used their service they gave a fake mileage from my address to the repair shop address (I'm using the WAZE app to find the location). This site sucks! It's taking forever to do everything. I'm done!
My bill has ranged anywhere from 200.00 to 300.00 dollars and I call them to discuss it, it is always my fault. Even when my Mega Gigs rollover, they find a way to take them from and then charge me for more. I am tried of the rip off. Must change companies at the end of this contract in five months. Been with AT&T all my life, can't take it anymore.
My phone bill with AT&T Company should be $ 163.00 per month for the past two years. However, I have been paying 200.00 to 300.00 dollars per month for the entire contract. Furthermore, my Mega Gigs rollover and AT&T Company finds a way to use them up, then, blame, then, charge me for the usage. I have been with this company all my life. Enough is enough, I am tried of AT&T and will not be renewing my contract with them at the end of this contract period. However, it is not fair to honesty to be deceitful.
I looked up the phone number as I had a problem with my google chrome and pop-ups. I call a what looked like a official at&t website and looked for the right phone number to call. Called for advice on what to do (I have had comcast before and they have free software to remove things like this). He proceded to go into my pc and tell me I have malware, trojans, and a lvl 3 network breach on my computer. I replied ok what do I do. He said the only way to fix it is to take it to a Cisco store. Had me enter my zip code on my computer and told me there are no Cisco stores anywhere in Indiana. He then said he can transfer me to somebody and have it fixed over the phone. He fixed the pop up and installed a program on my pc and said he would do the same for all computers, laptops, etc in the home. It was going to be $373.00 and they only take a check mailed to them? Sounded a little fishy but, again I thought I was speaking to a agent of my At&t Uverse provider so let them fix my pop ups. When I got to work I double checked as something didn't seem right so looked up At&t again and was at the real website. I told them what happened and told me I was scammed and they would never send me to Pc Wonks and have a service for $15 a month. I gave him the phone number I called and said that is not a At&t number. I called this Pc Wonks place back and told them I don't want the remaining 4 devices fixed and installed with their programs and was misled thinking I called At&t and it wasn't. They told me if I am not happy do not pay but they fixed my computer etc etc. They wanted to go back into my computer and delete the programs they installed and I said fine go ahead but I am not turning my computer on and giving a unknown company not affiliated with At&t access to my Pc again so they can do whatever (steal info, put all sorts of things on their etc) and I was advised by At&t to not let them in my computer until I can have it reset completely. I deleted the security program they installed on my computer and installed my own web security program on it so nobody can get into my computer. Now they are calling me and threatening to turn me over to their legal team etc. I guess when you search for a website their are so many fake look alike scam sites out there I want to warn whomever that this number is fake and is not in any way affiliated with At&t. When they persistantly talked me into ok'ing the work on my computer and I told them I need to discuss this with my wife they made me call her at work immediatly. I wanted to check with her and call them back later but they wanted the ok now so called me back in about 5 minutes. I breifly talked to my wife and told her At&t said our network is compromised and At&t directed me to have this done she said ok. I have had calls from people like this before and said they are from Microsoft etc and not fell for it. The only reason i agreed to anything is they were from At&t. Getting harder and harder to safeguard yourself anymore. Watch out!
Purchased an alarm in Nov 2013 Digital Life Account 111033132267. I sold my home in July 2015 and called them to notify of my relocation. They stated in July they do not service that area and to leave the equipment for the new homeowners. Also I would not be responsible for the remaining months on my 2 year contract. Well since then, they have billed me for early termination of the contract. I called back in August shocked to receive a bill and the representative checked my new address and stated they could service the new address. I told them this is not what I was told in July and then tried to get me to do a credit check and get a new system. This is not what I was told in July and it is obvious I had been a loyal customer since November 2013 until July. Now they are billing me due to some information their customer service rep provided to me and now want me to pay the balance. These practices are deceptive and I would recommend NOONE to do business with ATT Digital LIFE.... STAY AWAY...
Very disappointing and I Will share my story with EVERYONE I KNOW, website, BBB,etc.. This is really sad...
Do not trust this company. Awful customer service, and dishonest in general. Here is the short story.
I signed up for Uverse. After several incidences with poor customer service and also several delayed and missed install dates, I talked to a manager and to keep me from continuing with the order and the process he offered me my first month free service. He assured me that is was not a problem and everything was well documented and I would get my one month free. I get my first bill and there is not 1 month credit on my account.
I called AT&T yet again waited 30 mintues and finally talked to a very unhelpful rep that said she saw nothing on the account documented. I then talked to a manager and finally got them to admit there was a note in the system that documented my previous call and that it was offered to me, but it was very clear he wasnt interested in hgelping me at all and clear he was not going to honor what the other manager had told me. After going back and forth wasting more of my time I finally said ok, if you guys are going to be dishonest then I'm canceling my service. he quickly responded that then I will have to pay early cancellation fees.
I told him I was still under the 30 day money back gaurantee and he told me that that didnt apply here and I would still have to pay many fees. this company is completely dishonest and has absolutely 0 customer service. I am cancelling and would never ever have ANYTHING AT&T. There dishonesty and lack of integrity is very disturbing. Further every person I talked to was not in this country so they outsourcing to a call center and one that is not good at all. I wouldnt mind this at all except they were not very professional, lied and were difficult to understand and I felt they never understood me. BUYER PLEASE BEWARE!
I sent in cell phone to ATT service.They sent a defective refurbished phone.
I went to service center Advised they would have replaced same $190-200.
I was sent original phone back saying warranty would not apply due to damage.
I went back to center they advised replacement had balance of original warranty (3-4 weeks approx.)
I was charged $595 for a refurbishe phone that doesn't work properly.I am a corporate account,have had for
20 ++ service now They won't honor a bad phone that did NOT work after 3-4 weeks.
I will go elsewhere what ashame and scam. "No one can help me".
On a monthly basis, Vesta AT&T has falsely charged my debit card. They make it very difficult to find a real person w/which to contact and rectify problems. They give you the run around by transferring you to numerous depts only to send you back to the same depts w/out correcting the problem or crediting my account. So far this month, I've had 5 falsified charges totalling $230.00. Theyve credited back one charge of $76.78. Though they couldmt tell me what the two charges for $76.78 were for, they only gave me back $76.78. Today i looked at my bank acct online and noticed two more charges, each $32.98 and ive got yo call and spend 30" trying to get back my money. Needless to say, i finally cx'd my debit card today as my only sure-fire solution to the problem!!! Dont use an AT&T go phone as this will happen to you if you do!!!!!!!
I had first started out over a year ago with signing up for an AT&T U-Verse package. The offer they has was for the regular internet service and the family TV package combo for about $80 a month with a 12 month contract. I had decided that after the twelve months I was going to cancel as their internet service was very bad even after calling in and complaining about it. I called within two weeks of the contract's expiration period to cancel out the service and the deceptive sales rep said that since I had such a bad experience they would come out and put in their highest speed internet for the last two weeks for a trial and no obligation. Well I had agreed to see how it would go and they came out and placed a new box in and setup the service. During the final two weeks I had tried it out and it was not much better than what I had before and also on top of that they did bill me for the higher priced service for two weeks which the representative said it was a trial. After I called in again to cancel out the service, the new sales rep said that he could offer the same service that had had last year at the same price and "without any contract" and they would put it their newest cable modem which would fix all the speed issues. Well again the service tech came out, put in new lines thought-out the house and put in the new equipment for the internet and tv. The service worked ok for a few weeks and got progressivly worse as time went on. My wife was complaining so much that her computer was not even usable after the new equipment was installed. Well I continued for about three months and at that time I said that this is not working out for me and had contacted the local cable company to put in their internet service which has always worked well in the past. When I called up AT&T to cancel out the U-verse service, the representative said that I was in a contract and that they would have to charge me a $150 fee if I terminated. I was shocked to hear that and I told him that I never signed up for a continued contract and I was told by their other sales rep that there was no contarct and I could cancel any time. Well at that point I was put on hold for 20 minutes and when he came back he said that they couldn't do anything about the $150 termination fee. I told the representatiive at that point that I had never signed or agreed to any contact and that we could end things on good terms by canceling out my service without any fee or if they refuse I would never ever deal with anything AT&T again. Well he said that there was nothing he could do and I would be charged the fee. So after this bad experience I for one am not paying them anything more as they have ripped me off and had lied with their two week high-speed internet trial and also the no-contract agreement which they lied about and apparently put me on contract without my knowledge or consent. My experience is that AT&T is quite deceptive and fraudulant at the way they do business.
They installed their wiring in my home and refuse to send out tech to find out why their caller id doesn't work I feel they lost a connection to their jack when installing simple mistake but will not come to check out problem they assume everything can be done over phone need help , maybe have to change there service to another company.
We have had internet service with AT&T for going on 25 years. We moved our services to a new home address on November 6, 2014. We received some past due bills over the next several months. I contacted them multiple times. They stated that when we moved, they transferred the service to the new address, but they had a computer glitch that did not close the first account. This was discovered in May 2015. They stated that hen I made my payments, sometimes it was applied to the new account and sometimes to the old account. They stated they were closing the old account effective Novermber 6, 2014 and returning any payments that had been applied to that account. In about 6 weeks, I received another bill on this account. I called them again and spent hours on the phone going over everything again. Supposedly it was taken care of. This has happened about four different times. Then last month, August 2015, I had to call them yet again about this. I was on the phone for about 3 hours. They stated this was completely taken care of, again, and I would never hear from them again regarding that account. They stated they would send me in writing the account status as being closed with zero balance. I have yet to receive that letter. Instead I receive a letter from a collection agency about this bill. I contacted AT&T yet again, to be told that there is still a balance on this account, the customer service department was closed.
To to say I am at the end of my rope would be putting it mildly. This is so unfair that they can continuously bill me for their error and I have to spend hours on the phone trying to defend myself and sort it out time and time again. I need to know what I can do to have this issue permentaly resolved and have AT&T make some type of restitution for the time and harressment.
AT@T failed to make my girl friend phone and computer internet phone service work properly. She made one comlaint after another with no success. They turned her failurev to pay them over to a collection company and now we have threatened to sue these people forv $5000 dollars in damages if they do not back off on this issue. We have filed a complaint with the local consumer protection within Nevada and they still refuse to give in.
Due to the large some from high termination fees I was told that I would have 6 months to pay balance but afte first $500 payment within 15 days of agent telling me I was told that account was sold to collection agency. I even asked before to ensure it was not going into collections and I was told no. I was only asking for the original terms I was told I had. Also I was originally disputing the high termination fees before I fell ill. In any case once I was able to start paying on the account is when I was told I had 6 months because I couldn't pay almost $3k in one sum. So I paid $500 and was ASSURED that I had 6 months to pay because it was so high. I had been an Att customer for over 10 years!
ATT went to the you pay for 20 months for your phone and then you can exchange it. Both my daughters have the IPhone 6 as I had no reason to suspect ATT was dishonest. In May, 2015, I purchased from the Devils Lake ATT store the Samsung S5 for my mother and the Samsung Note Edge for myself. This was the first phone I found myself excited about.
My mother's phone was shipped to her from the ATT Authorized Retailer. She received in on a Friday. The store in Roseville, MN refused to help her. She is 76 and has never had a SmartPhone before. I was furious. I called the Highland store and was promised by the manager they would help her. She couldn't get in that weekend. On Monday, a different manager was there and he also refused to help her.
My phone had come in on Friday and I picked it up. I was having difficulties with it, so on Monday, I went in to discuss both issues - my phone not working and my mother not getting help. The Devils Lake store tweaked my phone and they called the Highland store.
This did not resolve any problems. My brother eventually got the phone activated. But, her phone was not working properly either. Mine continued to get worse.
Throughout this, the calls to ATT were "Well, for us to do anything, you have to follow protocol." If you get this statement before your 14 days of your new phone - Turn your phone in. It does not get any better.
After following their "protocol", 3 resets (resets are a real pain on your end), they finally sent me a used Galaxy Note Edge. Guess what? That one didn't work either.
My mother's phone didn't work either. In fact, she was called stupid and a liar at the ATT store. My brother was there and verified that is what they stated. Her phone was randomly calling people and the agent said "You are lying, that cannot happen." It happened while she was there.
I took that phone in, with my old phone and had the old phone activated. My mother did the same at the Highland store after threats of being sued.
So, now I am paying for phones that I cannot use.
Here has been AT&Ts offers:
Justin or Tristan or something - He looked up the phones. He thinks I could get $500 for each phone and ATT will give me a $500 credit. I would still be out approximately $500 in this transaction.
Jasmine George, with the recovery team - I return both phones and they will credit the months of the phone. In this transaction, I lose more than $500.
Here is the situation. ATT's LTE phones do not work in all areas - thus the phone doesn't work. AND, some LTE phones do not work with ATT's service. But, it is your fault for buying their products and their service.
A friend of mine purchased the same phone from Verizon. His works! I am not promoting Verizon. Just stating a fact.
I am currently involved in asituaion in which an employee of mine named karen Brown and family has had web shut off and needs it to work so damages boh of us. Recently due to another cstomers negligence service was navailable for a full 10 day period and were promised bill would be prorated to reflect period not provided. att has failedto honor that and istead demanded full payment not entitled to and cut off service in a strong arm attempt to force payment no legally enitled to. That is ldicros, they are totally aware of contract law as well as i am yo do not provide a service ageed to your not lawflly entitled to payment for nothing!! tHIS IS A PRIME EXAMPLE OF WHY I refuse to do any business wih them personally they think they are the Gestapo of WW2 but i have bad news for them this is AMERICA EVERYONE HAS LEGAL RIGHTS!!!
Created multiple accounts over 5 times. I only had internet, but sent me u-verse bill & phone bill for over 3 months until i contacted them and after several hours finnally got it resolved in May. Now they shut down my internet again, after I just paid $100 17 days ago(july 17th). They wanted another $68 to restore, & now my bill is $198!! the are ripping me off by charging my a $9 late fee every bill , plus another $49 retoral fee!! Plus $18 in misc charges for basic home line & internet.
I need a lawyer. Do not ever do buisness with this company.
Randall Stephenson, AT&T CEO - I have been calling AT&T since November 25th regarding a cable & telephone line that is down on the left side
of the house barely touching the lawn. I consider this a hazardous as well as an emergency situation! I have been connecting to your
Phillippines outsourced center who wasted not only 45 minutes of my time on that day but again today for another 20 minutes by not
transferring me to someone in the US despite my four requests in this one conversation. I had to actually do research to find a telephone
number to connect with a local office, which by the way is a big waste of my time. I understand you are thrilled that you are saving so much
money by outsourcing all our jobs to the Phillippines for $333 USD per month, (I pay for 3 months of her salary hmm) but if you cannot find a
way to provide a US repair number on my bill in the future as well as to have someone repair the cable line on the left side of the house and
the cable line on the right side of the house by the end of business today, then I will be forced to quit AT&T which in my eyes today is no
longer an American Corporation but a third world corporation. The telephone number is 954 xxx-xxxx. This company lacks customer service and it
should not be able to do business without providing an emergency repair telephone number for local repairs. I should not have to call the phillipines.
Because of the many hours I had to waste of my precious time in trying to get this repair, I want to make everyone aware of what a lack of service is.
If I knew of a company that had US based customer service, I would switch all my properties telephone services immediately. Please contact me if you know of such company.
AT&T IS DEFRAUDING US BY USING THE CRIMES OF "Number Portablity (keeping your number after you change carriers), Slamming (changing your carriers without your knowledge), Cramming (unauthorized charges), Violating our Privacy, Altering Equipment, violating Open Internet/Net Neutrality Laws, and using Interference.
I sent the below complaint to FAFSA (Federal Applicatoin for Federal Student Aid) at "[email protected]) yesterday, 8/8/15. In addition complaints were filed "online" with the Federal Trade Commission; Econsumer.gov; Consumer Financial Protection Bureau.gov; USA Consumer Complaints.com; Consumer Affairs.com.
YOUR SITE IS HACKED!! MY PASSWORDS ARE NOT BEING ACCEPTED. MY SECURITY QUESTIONS ALREADY HAS ENCRYPTED ANSWERS IN THEM. I AM NOT ABLE TO ACCESS MY FAFSA REPORT. YOUR SITE IS HACKED, I BELIEVE IT IS HACKED BY THE AT&T CORPORATION. THEY HAVE BEEN DEFRAUDING ME AND BLOCKING MY FINANCIAL ACCESS. THEY HAVE BEEN BLOCKING MY ATTENDANCE TO SCHOOLS. NOW THEY HAVE HACKED YOUR SITE. THERE IS NO REASON WHY I SHOULD NOT BE ABLE TO USE PASSWORDS AND FRAUDULENT ANSWERS THAT ARE ALREADY ENCRYPTED ARE IN MY RESPONSES. THERE IS NO REASON WHY I SHOULD BE BLOCKED AND MY APPLICATION NOT PROCESSED, NOR NO DOCUMENTATION OF APPLICATION SENT TO MY RESIDENCE.
In essence, my application is not recorded/documented, accessable to me.
I also submitted a FRAUD REPORT against AT&T to the GED Test Site to investigate my test scores at gedtestingservice.com/testers/report-fraud-form. I filed complaints online with the IC3 (Internet Crime Complaint Center) IC3.gov/complaint; FCC (Federal Communications Commission) fcc.gov; FTC (Federal Trade Commission) www.ftc.com; and USA Consumer Complaints.
AT&T IS SLAMMING, AND NUMBER PORTABILITY. THIS IS SWITCHING CARRIERS WITHOUT YOUR PERMISSION AND KEEPING YOUR CELLPHONE NUMBER AND CHARGING BY STEALING FROM YOUR FINANCIAL ACCOUNTS OR SOMETIMES USING ASSOCIATES THAT ARE IN ON THE SCHEME TO CHARGE YOU UNAUTHORIZED CHARGES. PLEASE RESEARCH THEM THOROUGHLY BEFORE USING THEIR SERVICES. THEY ARE SELLING OUR IDENTITIES TO NIGERIANS. AND OTHER COUNTRIES. THEY ARE ANTI-AMERICAN. OUR FEDERAL GOVERNMENT HAS SUED THEM OVER 21TIMES . THEY HAVE TO PAY THE CITIZENS MILLIONS AND BILLIONS OF DOLLARS. THEY HAVE DONE THESE CRIMES TO US AND MORE. TODAY, THEY SWITCHED MY HUSBAND'S CELLPHONE NUMBER 601-***-XXX TO MY DAUGHTER'S CELLPHONE NUMBER 662-***-XXX. WITHOUT OUR CONSENT. THEY ARE TRYING TO FORCE US TO CONTINUE SERVICES THAT HE HAS WITH VERIZON WIRELESS.
AT&T HAS STOLEN MY GRANDDAUGHTERS IDENTITY AND HAS GONE ON A CAMPAIGN TO STOP HER FROM ATTENDING SCHOOL. THEY FOLLOWED US TO BRANDON, MS TODAY AND HARASSED, STALKED, AND THREATENED US. THE BRANDON POLICE DEPARTMENT DECIDED TO BLARE THEIR SIRENS TO INTIMIDATE US AS SHE ARRIVED AND AS SHE LEFT THE TEST CENTER. THEY ARE TRYING TO STOP HER FROM TAKING AND PASSING THE GED TEST. THEY HAVE ALTERED THE GED TEST. THE TEST WAS AT 10:00 a.m., TODAY, AT RANKIN COUNTY TESTING SITE, 135 SOUTH COLLEGE STREET, BRANDON, MS. SHE CAME FROM THE TEST HYSTERICAL SAYING THEY GAVE HER PAGES TO READ. AT&T THINKS THEY ARE GOING TO STEAL HER IDENTITY AND KEEP HER FROM ATTENDING SCHOOL. WELL, WE WILL SEE ABOUT THIS!! AT&T IS PRACTICING CRAMMING, NUMBER PORTABLILITY, SLAMMINING, PRIVACY VIOLATIONS, EQUIPMENT ALTERING, INTERFERENCE, AND VIOLATING OPEN INTERNET/NET NEUTRALITY AS WELL AS IDENTITY THEFT. THEY ARE CORRUPT, THEY ARE ANTI-GOVERNMENT, ANTI-DEMOCRACY, ANTI-AMERICAN. THEY ARE HOME-GROWN TERRORIST AND ARE PRACTICING CRIMES AGAINST HUMANITY HERE IN THE UNITED STATES.
At&t sent me a text asking to schedule a payment I got 90% of the way completed with the payment and they turned off our service. I called and made the payment however AT&T decided to charge me a $40 fee to turn back on my service. This is a total scam I talked with multiple people including managers and they were unwilling to remove the $40 charge. Do note they turned off my service while I was paying the bill. I have screen shots of this and if this has happend to other I would 100% sign up for a class action lawsuit it is pathetic and just plain rude. WORST Customer service ever.
I am very surprised by the practices of at&t uverse. i opened two accounts in order to receive two tv sets as rewards, though their cost is reflected in the monthly bill.
in order to assure that there would be no problems, i had the local at&t office handle all steps to obtain rewards and set-up autopay via credit card. many errors were made by the company-all of which i had the local office correct. after many weeks, no rewards were received and i was told that i missed deadlines and forfeited the rewards. This happened despite my correcting errors they made which would have resulted in in one premium worth $300 less than the tv on one account and nothing on the other.
i spent many hours by phone talking to supervisors who never could explain their denial and was cut-off by their own phone system many times. Their associates promised to call me back on many occasions and none ever did.
when i signed-up with uverse, i was promised thirty days free trial, however they deny the "reward" only after this period has elapsed, so no refund. I subsequently met a former employee who told me it is very difficult to actually obtain the premium which induces the consumer to contract with at&t.
i truly believe they intentionally deceive customers into signing-up and then fail to deliver as promised. They have a "reward department" which is set up to frustrate and wear down the typical customer until he/she gives up and takes either much less than promised or nothing at all. I believe it is an intentional bait and switch and customers should beware. i never expected this level of arrogance and dishonesty. They could never explain their reasoning or provide any explanation for their policies. Any problems or errors were caused by their own agents and the so-called deadlines serve no purpose other than to be used as a pretext to refuse to perform per their promises. in fact, any delay only saves them money.
finally, their service was awful. I needed four routers in the first couple weeks and was out of service many times. i wasted many hours on customer support lines where i was frequently cut-off and usually nothing could be done. i must have had four service appointments.
i would have put up with the poor service, but terminated my dealing with them once it became evident that they either do not care or are dishonest, or both.
thank you for this opportunity to warn others.