We spent HOURS on the phone with AT&T over a two day period, ONE CALL WAS 4 HOURS long, mostly on hold; and we finally got a rep who said she understood and would get the phone unlocked for us. We got an email from you saying this phone had been unlocked, but it is still locked.
"We've completed your request for the account number ending in 6870. For more help, go to http://www.att.com and choose Personal or Business. Or call us at 800.331.0500.
PLEASE DO NOT REPLY TO THIS MESSAGE"
WE DO NOT want to sit for more hours on the phone with AT&T and they don't give us the right to reply to the email they sent. They make it VERY DIFFICULT to get help; TERRIBLE Customer Service.
This phone has been fully paid for. The police helped us get it back from the former employee who took it. It is in our possession again.
Original owner was on the phone with AT&T for HOURS over 2 days, gave them ALL the information they asked for, telling them the police had helped him retrieve the phone which had been stolen by a former employee. The phone was fully paid for long ago. AT&T STILL won't unlock this phone. They even sent an email saying they had resolved our issue and closed the case, but they did NOT resolve the issue at all.
It is the most frustrating thing, and AT&T DOES NOT CARE. That's why people leave them and refuse to come back to them.
I have contacted Viasat to get a quote on internet and phone service and they gave me a quote of $ 69.98 for the service. A Viasat installer came out the next day and installed a satellite. When he finished I checked to see how the equiptment was working and I had no phone service! I called Viasat and ask them why I had no phone service and their reply was , " oh you didn't order phone service"!! I did order phonne service and was given a quote as previously stated of $ 69.98 for internet and phone service. I immediately told Viasat I was cancelling my service because I did not get the installation service I requested nor the price I was given!! The installer was to remove the satellite dish but instead of being honest he also was a scam artist and cheat and drove off in a speed to keep from unstalling the satellite dish as requested to do so!! Viasat has charged me debit card for
$ 363.96 and for what??? They have their equiptment back , I never used their service, I had to get a neighbor to take the receiver from the middle of the satellite dish as I am disabled and can not climb a ladder. I sent back all Viastat's equiptment in excellent , unused condition and now they want to still charge me for $ 363.96!!! I don't think so!!! I contacted my bank and Viasat lied to my bank investigator and said they had permission to debit my account for the $ 363.96!! This is not only fraud but theft and is a federal offence and I am going to go the full play until they send back a credit to my checking account for the full amount previously mentioned!
This is what you get from Viasat, defrauding and stealing from a disabled senior and I would tell eny doing business or thinking of doing business with Viasat to NOT do business with them!! There are legit services like TMobile, Spectrum, etc. PLEASE DO NOT DO BUSINESS WITH VIASAT THEY ARE CROOKS OF THE WORST KIND!!! Thank you
I hahad ordered Internet and phone service from AT&A Viasat and was given a quote of $ 69.98 for this service. The installer put up a satellite dish and when he finished the job I found I had no phone service! I called Viasat and they said" Oh you didn't request phone service"! I told them do not charge me I am getting your installer to take down the satellite and all your equiptment back on his truck righ now. The installer heard this and took off in his truck leaving me to deal with the problem instead of being honest he left a CROOK, just like his employeer Viasat!! Viasat, charged me $ 363.96 and I returned all their equiptment to them within a couple of days by UPS and this should have solved the problem but Viasat in their crooked deeds wanted to defraud my debit card and charged me $ 363.96 when I told them I would NOT authorize Viasat to debit my checking account and they did it anyway, they have committed FRAUD and have LIED to me and I have my bank working on it now but they have lied to my bank stating I told them they could charge me! I will call my bank on MOnday of next week to reopen this case and remind them of what I told them before, that ai did NOT authorize Vaisat to debit my checking account!! I would advise ALL customers of Viasat to drop their services as they are the worst CROOKS to a consumer their is!! Try T-Mobile, Spectrum, etc. anyone but Viasat. All in all I hope they go under for all their crooked dealings and their is no telling how many people are being RIPPED OFF right this moment by Viasat!! Please beware of this dishonest company for your own sake!!! Than you
The AT&T Towneast store manager Mesquite, Texas had a discussion with me., My $74/month service payment would be reduced to $72/month and I would be given a new working modem. I would keep mu phone number. There would be no charge. I was to make sure the equipment service fixed all so I could use my iPhone with the new equipment. I had no idea AT&T was going to string cables from my east Peninsula Way Roadway to the north side of my house. I thought they were going to setup a modem that would work and the quoted monthly paymet would be reduced with the upgrade. They set up an appointment for February 13,2023. Two employees came out here,. The lady worked with my sims card to get it released from T- mobile. It was put several times into her AT&T phone. This occurred while she spoke to her supervisor.
The other AT&T personnel was outside supposedly setting up equipment. Little did I know he was not using AT&T cables from the alley. These older cables were strung on the top of my cedar fence and were not burried as per protocol. The installer strung cables from my east front roadway to the north side of mu house cable box area., I have photos of the entire area. They partially buried the cables from the road to fence but left cables above ground behind fence to cable box. A section of my cedar fence was knocked down. The cable from the alley protrudes about 24 inches out of the fence,. This cable was never buried by AT&T. It hangs off the top of my fence line. The cables round mu west window were cut and left hanging in the air. This is where the modem cables were to enter. Quite a mess.
They said mu monthly payment would be $55. After one day my internet was interrupted (February 14th, 2023). The modem never really worked even for one day. They were to transfer my T-Moble service to AT&T. My phone was paid for. T-Moble account went from $70 to $55/month after paying off phone. I paid faithfully both companies for years. I received a letter a couple of days after the instillation dated February 12th, 2023 stating I would have to give AT&T my debit card as my credit supposedly was not good enough. This letter was never mentioned to me by the two employees. No credit discussion was ever brought to my attention on February 13th, 2023 the day of instillationn. I have received invoices for $165 then $175 and now $300. There was to be no charge for any of this upgrade. So my previous credit is axed by this company. Why? I paid faithfully for all service. Cables are sen scattered everywhere from AT&T. The cable box is in disarray. Cables are swinging in the air uifrom my west window.
I really feel I have been a victim of elder abuse by AT&T.. I hope others will come forward. This disrespect to a homeowner has to stop. Others have suffered at the risk of allowing companies such as AT&T total control of their personal account. A very bad situation for the consumer.
AT and T is a racket. The service is non existent. The charges are exhorbitant. A T and T has been ripping off customers for decades. They need to be boycotted and be put out of business.
Cancelled AT&T for T-Mobile 5 days into our billing cycle. Asked AT&T for a partial rebate. Company does not give rebates! If you are going to switch carriers, do so at the end of your billing cycle.
I went into AT&T to purchase two new cell phones (Iphone 13) because our old cell phones are no longer working. We have always been Apple customers so we went from the the Iphone 12 to the 13. While dealing with the representative who was in the store off of WT Harris Boulevard, I asked him if he wanted our phones back for the trade-in or promotion he was "Applying", he told me no.
I again confirmed to ask if he was sure that he didn't need us to turn in our phones and again, he told me no. Once again I get the bill and the bill was high but like always they reassure me that it goes down after two billing cycles.
After the two billing cycles my bill was still extremely high so when I called in to find out what was going on and this was in December 2021 they informed me that he screwed up our account. And that it was past the 30 day buyers remorse period and that there was nothing that they could do.
I requested for the call to be escalated to the fraud department because I hadn't use the phone and I was arguing with them as to why am I being charge for a phone that they see as a fraudulent action and that I haven't even used and they proceeded to check the usage and the representative over the phone asked me if I made a call from the phone or if I installed my own Sim card.
I informed her that I did not install my own SIM cards that he did. She informed me that if there was no activity on the account that she could fix the issue for me but because the representative made a phone call from my phone while swapping it showed that the line was active. So the only resolution that they offered me was to suspend the lines and still pay for the lines that they added that I wasn't able to use because instead of swapping the phones out what the in-store rep did was add two extra lines to my phone account.
So since December 2021 I have been paying a monthly bill for two phone lines that I do not use. They also told me that if I ever wanted to use them I can call in and activate a phone on them. Well, September 2022 I intended to do that just that and was told that they couldn't activate those lines.
They stated they created another ticket to escort it to the fraud department again (the same department who told me basically to just deal with it), because I was being ripped off and I've been ripped off for an entire year and stated that someone should be in contact with in 5 to 7 business days. Well that was September 16 and no one has reached out to me for the two lines that I've been paying $40 for for over a year.
Ever since I switched from T-Mobile to AT&T two years ago I have had nothing but financial issues with them. I tried time and time again to tell them I can just give them the phones that we were in possession of and we can cancel this whole account they refuse to take the phones. I have requested that they cancel all of my equipment plans as restitution for this egregious oversight.
Because crediting my account all the money that they have overcharged me over these past two years still wouldn't be enough to cover the amount of time, energy, and effort that has been wasted as well as money that I've spent with AT&T. I never thought I'd be saying this but T-Mobile is way better.
Received a BOGUS PayPal transaction for an Item# 059C5111021. No description and no shipping address provided. Review of PayPal account showed nothing unusual.
My phone was acting buggy so I immediately took it up to ATT on 14 and John R, in Madison Heights MI. I was eligible for an upgrade, so I took it. I explained to the lady that the data on my phone is very important to me, and wanted to be sure that everything transferred properly. She said “no problem, that’s easy.”
Sadly, my Google Authenticator didn’t transfer the codes for my social media accounts. I felt rushed, and explained again and again the importance of my accounts. She said “everything transferred over correctly.” However, my gut told me something different, and my gut was right. She lied. I felt mislead and angry. Those accounts are a main part of my business model.
I was able to retrieve a few with backup codes, but not all. I reached out to Twitter; Instagram, Google, and ATT. None of them so far were able to help. You know? I feel like people should be able to sue for this. I Spent a lot of time building up those accounts, saying sorry doesn’t cut it… This is a careless act of being negligent with consumer data! Years of hard work down the drain.
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I had an att prepaid plan for 10-15 years. On April 23, 2022 att took my prepaid payment via autopay as usual. Then, on May 4, 2022 they disconnected my phone. They claimed my phone was 3G and didn't have HD voice. Wrong! It's 4G and has HD voice and only 7 months old. In order to keep my phone number - which I have had for 20+ years - I was forced to buy a "compatible" device and pay an additional $8+taxes to re-activate.
In the meantime, just to have a phone, I signed up with T-Mobile prepaid. After work, I jumped through the hoops, bought a phone, paid the $8+taxes, called customer service and activated the new phone/old number. That was evening 7-8p. The very next morning first thing my att phone was already not working again.
I called customer service using my T-Mobile phone and was told it had been suspended!! They had to re-re-activate... All in all, between being on the phone with customer service and going to multiple stores, I spent a full day dealing with this crap. Not to mention the stress. Their customer service led me to believe that I may have already lost my phone number. HORRIBLE experience!!!!
As soon as I could I switched my old number to T-Mobile. Now I called att for a refund of the $ I prepaid. They say they cannot find my account. Wow! This is how they treat a 10+ year customer. I just want my money back. It seems fraudulent of them to keep it. When I was in the store there were others in there dealing with the same thing. Att should not get away with this.
As a existing customer of at&t we enjoy many of their services to include wifi in my car and extra devices such as my tablet. I purchased 2 iphone12 pro max's for my family. They came with a insuranced and next up programs added tom my contract. This is important and i will share shortly.
Having a few payments left on the cell phones i was surprised when one cell stopped working. I called and talked with dozens of support specialist over a period of a week. The phone would be temporarily turned on for a few hours then stop working agian. I was always promised the problem would be taken care of.
In frustration i tried to upgrade and found the nextplan i pay monthly for would not allow me to upgrade. I also tried to see if the insurance through asurion would replace the phone. I was told a $250.00 dollar deductable and half of the price of a new phone9$500.00) would be required upfront.
It is not going on two weeks without cell service. I am disabled, and use the phone to stay in contact with doctors, family, and many things such as appointments and online services.
I am told by at&t i am in a contract and will still be billed for the phone and services even if it is shut off. The phone works fine, it is the service that is blocking the phone. I have never missed a payment as it is automatically taken from my checking account.
I have called many times. I asked to escalate the problem with corporate and told no phone number exist. I have went to at&t social media and they have not been helpful. I went online and signed into my at&t acount and that did not get my phone working also.
I now have turned to scamion for help and to warn others if you think your cell service is bad, don't goto at&t.
False, fraudulent advertising is happening and complete disrespect towards customers (I suspect also bigotry, being treated like a 2nd class person due to my accent might be involved), they lie about low pricing and then they attempt to overcharge customer, after luring them into the store under false promises of pricing they don't plan to honor (I'm filing with state and Federa l authorities on them).
AT&T store in Cookeville, TN, specifically "manager" Keith is actively involved in deceptive practices. I had contacted this AT&T store and asked about specific phone model, price and conditions. "Keith"/"manager" lied to me about the pricing; after I told him I live far and it's 40 minute drive to the store he promised me the pricing, matching what's on AT&T website. When I arrived, there was also false advertisement "promotions" under phones, offering even better pricing than promised. However, "Keith"/"manager" was offering me only much higher price for the same phone I inquired before driving there.
When confronted about his verbal promise about the price being same as on AT&T website (I told him the conversation had been recorded, later) he denied, and tried to charge me almost twice of promised price. He gave me other misinformation over the phone, in bait and switch tactics to lure me to the store to sell overpriced products twice more than what was advertised online and verbally promised. I also made a photo of false advertising promotion that they do not honor, I have a picture of this.
They laughed in my face when I asked why they do not honor their posted promotions. They collect customer's personal information (he saw my driver's license and I'm concerned that this can lead to criminal situation now has all the info on me and can conduct identity theft,, they collected my personal info, while I conducted no transaction with them - I gave them my personal info only under the false info that I'd be given the promised price which turned out to be a lie).
I had to leave the store without purchase as I was defrauded/lied to/subjected to false advertising. I have the picture of their false ad. What happened, the lies and deception appears to be habitual tactics there.
SCAM SCAM SCAM...BE AWARE, ATT&T TRICKED ME and RIPPED ME OFF. I was a happy T-Mobil customer but got tricked into Att&t Wireless twisted sales tactics. They tell you switch we will give you a new iPhone 12 pro for $20/mo and we will give you up to $700 for your trade in. Sounds too good to be true? It's because it isn't.
What the sales people don't tell you is that you're signing an agreement that states the $700 will be paid on 30 installments, that's $23.33/mo. You're literally locked in for 2 1/2 years to get full credit and if you decide to cancel earlier than 30 months, guess what you just lost and forfeited your remaining balance. What a joke!!! Att&t wireless is the most expensive service in the US currently even though the service isn't much better from the competition.
I use to pay $85 with T-Mobile for unlimited calls, texts and free worldwide data plan. I now Pay with Att&t $119 for the same plan with no worldwide data. I called att to report that the sales rep failed to mention the full facts and their reply was you signed the contract. I was also told I'd have a manager contact me and I never heard from anyone. They just don't care.
More than 90% don't read those contracts word for word, they simply take it on its face value and based on trust of the agent or the sales rep. I don't know any one who has time to fully reads these, do you? I'm filling a similar report shortly with the FTC so they can fully investigate the matter.
I'm also about to switch back to T-mobile and I still owe more than $800 on my new iPhone 12 pro. Please be careful don't fall for these tricky sales tactics
Transferred our numbers to a new service, having paid our last bill on a month to month service agreement. Transfer went without a hitch, they then came back claiming that we owe them money....NO, they owe US month, for 12 days on one line, 2 days on the other.
My husband passed away a year ago and he had a business phone number. Since I do not need a business phone I want to change it to residential but keep the number. ATT tells me that I have to keep it as a business number unlisted for one year to change it to residential.
It is extremely expensive and I am on a fixed income. This is absurd and I need help to resolve this issue.
at & t oh hell no! do not go to this store they are desperate for commissions!!! i went in to the store to get a new sim card and the rep Salvador was trying to get me to upgrade a phone on my plan i told him i didn't have time i purchased the simm card got home and found out this little punk change my plan to a zero data plan all because i didn't upgrade a phone
this was confirm thur att 611 then i find out they added two additional lines to my account !! 4 lines and i signed up for two this is not a cooperate store folks do not use all confirmed thru att 611 and the loyalty department very sad cant make a living working here so they commit fraud i have all the proof.
At 6411 Chippewa St. St Louis MO: Recently I cancelled a new contract at 13day grace period, because of poor Customer Service, daily front Camera Hacking, no Firewall on the new Galaxy, recycled phone number, etc. Britney accepted the Galaxy, but refused to cancel service. Britney told me to cancel the service by calling a OUTSOURCED 1-877-710-9276 "customer loyalty" where I spoke to a female named Reg Lastimosa. Lastimosa is in the Philippines, spoke menu English, threatened to charge me a 30 day fee (again, the phone was returned within 13 days) and pretended to not hear me clearly.
AT&T refused to cancel my service and the Outsourcing tried to strongarm me.
WAY TO MUCH TO EXPLAIN COMPLETE TORTURE FOR WEEKS , MONTHS BOUGHT NEW PHONE IT IS NOT THE PHONE IT IS THE COMPLETE s**t SERVICE , CALL THEM THEY PUT YOU IN A LOOP FOR DAYS , WEEKS TO ASSURE THE INSURANCE COMPANY ------- I BOUGHT PAID $1499 BE RANDE NEW FROM APPLE , I HAVE MY I PHONE 6 I SWITCHED TO T - MOBIL LAST WEEK BECAUSE STILL WITH NEW I PHONE THE SERVICES IS HORRIBLE I WANT ATT CRIMINAL CHARGE THEY HAVE A MONOPOLY I WANT EVERY PENNY BACK FROM DAY 1 FROM EVER LIE THEY SAY WE CAN'T GIVE YOU CREDIT UNTIL WE FIX THE ISSUE LOW AND BEHOLD THEY CAN'T EVER FIX IT TI MANY PEOPLE ON ALL THE NETWORKS ITS COMPLETE EXTORTION I WANT THE CORPORATE OFFICE TO CALL ME OR THERE NUMBER WHICH NOBODY HAS ON PURPOSE . SAME s**t ALL DAY EVERYDAY WHOEVER TRAINS THESE PEOPLE SHOULD BE LEGAL CHARGED . ATT PITCH I M SORRY , I UNDERSTAND , YOUR THE 1ST ONE THAT IS TELLING ME THIS THANK YOU . I AM HERE TO HELP YOU , NOT MY DEPARTMENT , ECT A COMPLETE JOKE YOU HAVE $220 X 11 MONTHS HOWEVER LONG I H
Purchased the AT&T phone, and pre paid phone card. Activated the phone, and was assigned a number. The very next day I begin receiving " calls," from auto warranty companies, using spoofed numbers which showed my area code. There's no doubt at all that AT&T sells numbers to these scam artists, or worse, is in colusion with them. I continue to get calls, they won't stop. When my minutes run out, I'm getting a different carrier.
I spent an inordinate amount of time on the phone, getting shuttled from department to department, providing the requested documents as requested via the Payment Inquiry Website provided by Supervisor Alex Molina (Claim # 5307778, Incident# 210330-000116) during a 60-minute phone call on 3/30 which commenced at 2:00 pm ET.
I then spent 45-minutes on the phone with my bank in order to arrange for a copy of the requested copy of the Electronic Fund Transfer provided by my bank (Bank of America) to the [email protected] email address provided by Accounts receivable Supervisor Horatio Caesar during a 45-minute phone call 4/3 which commenced at 10:55 am ET.
I have automatic payments set up through my online banking, which sends a check for more than my bill amount, to avoid any shortages based on the varying bill due to days in the month. I send this payment two weeks ahead of the due date.
On 3/13 my bank sent a payment of $155 for my March bill, due 3/27. I have attached the EFT showing you deposited my check, which my bank indicated was deposited by you on 3/21, yet I started receiving non-payment notices and termination threats. At that time, I should have had a $24.60 credit in my account.
After discussing the issue as described above, I issued a check for the $130.40, despite you having already cashed my prior check for $155.
While checking my account today, I discovered that you have now issued a bill for $282.77, still showing the $130.40 as past due, despite your now having cashed two checks totaling $288.40, and had the audacity to charge me a $9.99 late fee, despite my account being noted that a payment was already sent.
I find it outrageous that AT&T charges $65 a month for service that half the time doesn't work and when there's an issue, which every month I have five or six issues where I have to call AT&T in which an average of 3 days to finally reach somebody from AT&T because my service doesn't work but they charge you $65 a month for service that you can't use and then when you call service at 611 they have an automated system and you have to hit the same button and say the same answer 16 times before it brings you to the right location and then as they're connecting you to an operator? they hang up on you.
AT&T does not have any customer service all they care about is taking your money they can care less that you do not have phone service that I'm paying for... AT&T doesn't work and nobody will answer the phone when you call for help AT&T sucks. I'm going to be going to Metro PCS.
In December 2019 I signed up for AT&T Uverse. Being in the middle of football season, I asked the lady that I was speaking with 3 times and was assured each time that they had NFL Redzone. I set up the service and when Sunday comes, I cannot find it on the TV anywhere. At that point, I call in for assistance finding it and find out that I was lied to, they do not even offer NFL Redzone. I took a couple of months and figured out that I wanted to switch to Spectrum. At that point, I called AT&T, told the young man on the phone that I intended to cancel my service and wanted to pay everything that I owed to that point.
I paid what I owed and immediately turned took all of the equipment to the UPS store and turned it in. All of this information should be on a recorded call that can be heard. The lies I was told in the beginning, the call of me canceling my service, and the equipment turn-in has been verified by the people I have spoken to since, plus, there has been absolutely no activity on my account since the cancelation and equipment turn in. At that point, I had switched to Spectrum and had full service with them.
Being on the phone and juggled back and forth with several people in July, they finally canceled my service but were billing me in excess of $800 for services that were not supposed to be charged. The last person I was on the phone with assured me that everything would be taken care of. The only thing that was done was they adjusted the bill $200 and sent me a new bill. Since then I have spent countless hours with countless people explaining my situation and being told that the people I was talking to could not help me and that they would send it up and someone would contact me. No one ever has. I did my due diligence and canceled my service, paid what I owed, and turned the equipment in. I can't imagine how any company could in good conscience continue to not help me get this corrected. Now, they have turned it into a collection agency and now I have another issue on my hands.
This bill is not owed, it is due to the incompetence of the employees at AT&T. Honestly, this is the worst experience I have ever had in my life with a company, From the lies that I was told in the beginning, to the way they have continued to bill me after cancelation, and the lack of contact with anyone that could help me resolve this after being told that someone would contact me time and time again. I do not owe this bill and I would like it to be resolved by adjusting it to $0.00
I have a phone that I am trying to unlock. The unlock number provided that was generated and given to me has a fail message. I have NOT put it in wrong. Plus, At&t and T-mobile have both tried the code. We have switch the sim card twice. The sim works in every phone but this particular phone. I have been told numerous times that the code itself is faulty. I have tried contacting and have spoken to many various supervisors, all who tell me that they will be working on this case and will call me back.
I have yet recieved 1 call back from any one of them and just found out every case assigned to me has been closed. Yet, the phone clearly hasn't been unlocked. They keep giving me the same bad unlock code instead of fixing this issue. I own the phone free and clear. I have jumped through every hoop your customer service has asked of me. This should be illegal to hold your phone hostage like this.
I used AT&T Roadside Assistance on 08/24/20 . They charged me a $40 surchare for the service . My insurance will reimburse me the fee but I cannot find anyone at ATT&T to help . They have the service thru Allstate Insurance and I have gotten a dead end there too .How hard would it be for someone to fax the receit that I never recieved to my insurance for me . When you call either place you get the run around . ATT&T says they don't handle it , when they are the ones selling the service .
Allstate can't help me , but when they transfere me to a customer service rep it is an automated service . On the phone for over two hours . AT&T sucks along with Allstate customer service . The number on my bank statement is 423-900-8305 and it goes directly to voicemail . Called two days and no one has relied .
AT&T is a total fraud and I wish someone would investigate the number of people they lie and cheat to. I recently contacted them for 2 phones and was informed that I would only have to pay $1 a month for a 30 month installment for each phone. When I got my bill today, I was being charged $15 a phone. I know $28 a month for 30 months isn't a huge deal but I am sure I am not the only one that they are lying to.
It's the principal and the lack of integrity by the company to make it right. I was on the chat for over 6 hours to purchase the phones and I was on the phone for over 2 hours today trying to get my bill straightened out. They were not willing to stand behind the people that they hired and who told me the price of the phone.
Please see the attached transcript. In it, you will see where I repeatedly asked if the installment would be $1 and they confirmed that. I just hope this might help other people not get taken by this dishonest company.
(Long story, I was warned about att, I didn't personally have problems because I never had to directly deal with them)
I got ATT internet and TV (bundle for $120, the internet was $40 tv was $80, the internet was $60 without bundle with free $99 install) expecting to move with a family member expecting to move quite soon. The installer did a terrible job, just throwing down TV cable haphazardly along the bed. I saw it and personally moved it behind to try to make it better. Shortly after the guy mentioned a wifi booster. I asked about the price and he said $99 I said I never needed them before and was clear I wasn't interested. He left after the install was done.
Later I noticed the wifi booster was not only there but plugged in meaning I was charged something I never asked for. I find out I wasn't going to be able to move as I thought, meaning I was going to have to pay the bill I was never going to use. On the third day after install, I asked about what could be done. The person mentioned service suspension and said it will be shut off and you won't be billed. I said alright I'll do that.
Months went by I called every so often to check if it was still in suspension around the last of the month I get a ~$225 bill and I was pissed. I NEVER EVEN GOT TO USE IT. I called them. Turns out they said the bill is sent out the same day as install but they will refund the wifi booster next bill cycle. Fast forward to a couple of weeks ago where this all went south. Knowing I WAS going to move. I called them up saying I want it turned back on. They said I still owed $193.14. I was like wtf, what about the wifi and the service that was never used. They said again the bill was sent out the same install day, I think they said it was in collections but I can't remember. Then they basically said you still have to pay the first month.
As this is a long story (which I'm awful at) They said if you want service you need to pay the remaining balance and call them back saying you did to get service. Since I needed the internet I paid it anyway (I wouldn't have otherwise as I won't pay for something I haven't asked/used, obviously). Soon as I did the app said my account was canceled. Holy fk I was pissed off, to say the least...After being on hold for 30 mins, then getting disconnected, calling again, talked to someone then getting transferred, and immediately losing connection like it was on purpose. Then getting the PR basically f you speak about them somehow caring but there's nothing they can do about it. I end in defeat.
The next day or so I FINALLY get someone that was actually competent but one of the stupid sh*t AT&T decided to have the need to send me ANOTHER modem because something about it not working and hard-wired/built into it. I said all pissy that's like buying a new phone bc you can't charge it. In the end, the women said I will note this and you should (I haven't) get a call about this and you can talk to someone and see if they can resolve it. Two days later I get the new NEW equipment modem (had to install it myself which was no problem, but I had to register which I never saw on the instructions so it took like an hour after I had the computer and internet physically connection to actually have internet access) I have internet now which of course I'm using but I'm still out. They also said the wifi booster is $49 and basically call me a liar and being out the $193.14 even though it SHOULD only be $7/mon equipment fee, taxes, $35 processing fee, and less than THREE DAYS I had service.
I called AT&T DirecTV to cancel my service due to being unemployed during a pandemic and the bill being over $220 for years. Service was disconnected 7/21/2020. However, the rep told me that they would not pro rate my final bill, which means I will be paying for 2 weeks of satellite service which I will not receive. So - during a pandemic, after telling the rep (truthfully) that I had been unemployed for months, which was why I was cancelling service, AT&T Policy is to charge customers for a full month regardless of where their cancellation date falls in the billing cycle. Apparently, this is perfectly legal. I consider it FRAUD. Can you imagine how many millions of dollars AT&T is swindling off its customers?
ATT was running a special for BJs members - I had been looking to change my cell phone for a few weeks and so their offer to give a $250.00 gift card among other special was a good deal. I wrote everything down with prices and said I would return the next day with my husband.
I returned and the salesperson Zack was not there. The next day I called and again he was not there. I called for 2 more days - not there. On Friday I called the front desk of BJ's and they got a rep to come to the phone.
It was a different person. She didn't know what happened to Zack but she would be there the whole weekend. I read through my list and she agreed all the prices were right. Went right over and as she's writing up the order the prices were much higher.
I showed her my list and she said she misunderstood - that Zack gave me the wrong price. I had her call her manager - his reply was he was in a meeting and couldn't talk to me. I left - no one ever called back. I called Corporate office of BJs and they said they would investigate.
I did get an email but then nothing. It has been a month now so I am just going to let consumers know what's going on.
(1) I've been with AT&T for a few decades now. I called to upgrade to a newer phone. We went through the process, but at the end of the call, I was told delievery might be a bit longer due to Covid19. I said I would cancel the order and just go up the street where there is an AT&T store. We both called the store to make sure they carried the Iphone11--the representive assured us that she has it.
(2) The following day I go to the AT&T store and sat for over an hour with a mask on, awaiting my turn. When it was my turn, she couldn't help me because AT&T didn't cancel the order or reverse the upgrade
(3) Call to AT&T (mid April) they listen to the issue, apolygize, promise I will receive my refund, and the cancellation/reversal of upgrade was completed.
(4) A week later, another call. Different person--again promises everything to be rectified today.
(5) Another week another call--where's my refund? I get told it was put into my bank account and I will have to ask my bank where it is?? Then she said, she would create a ticket to have someone follow the money trail--could take 5-7 business days, I responded with, it will only take me 5 mins to get a new phone carrier. Tons more promises, all are broken naturally
(6) Call and speak to the retaintion department--the guy informs me, the order was never cancelled. ( now I'm losing my patience)
(7) Automated system probably works off of keywords spoken, so call can be directed to the right dept/person--system heard some new keywords today, that I'm pretty sure isn't in the system. I beg someone to allow me to speak to a manager--I get put on hold per usual for a lengthy time--she comes back on the line and says...my manager said your refund will be in the bank this Friday. I again said, please have her/him call me--she said she will--never did and of course there wasn't any refund.
(8) I'm going to bypass other phone call attempts that I made without any resolution, to an email I received from Latrice Keith. I would like to speak with you regarding a concern presented to AT&T Office of the President. My name is Latrice Keith and my number is (925) 302-4849.
Please call me Monday - Friday between the hours of 9:00 am - 3:00 pm PT. If I am unavailable, please leave a message with your phone number and the best time to reach you.
Our top priority is to treat our customers to a premium experience every time they interact with us. Thank you for taking the time to contact us and explain your concerns.
Seriously???!!!! I made four calls to her and left a voicemail each time--she never answered and has not returned my call.
(9) Yeah, I'm furious and I'm not going away. Not only have I been with them for a few decades, I have my whole family with them as well. I truly appreciate the thank you I'm receiving for that.
Some time today, my phone was unable to call out. My daughter is here visiting, she is also an ATT customer and SHE cannot call out either. I have an iphone, she has an android. I can do other things on my phone. Siri works, apps work, just cannot call out. Even though it SHOWS I have my usual one or two bars. Tried logging into att, said my pass code was wrong. Now they could text ME a temp one. So I know my phone works. It's just not able to make a call.
My house is BARELY on the outer fringe of the towers range. I even drove to the town where the one and only tower is located. STILL no service.
This has happened before. That tower has issues and NO ONE at ATT realizes it.
Gotta get past about six rounds of low level morons before an actual service tech gets the message.
I checked their site to see if there is an outage in my area and it shows all clear. WRONG.
I logged into my att account page, no problems, I'm on pre paid, all good. Searched for help, USELESS.
BUT I tried searching for "live chat" and that actually came up. It's not visable on the page but seems they have it. BUT... the thing is an autobot and keeps telling me to sign in. I WAS ALREADY SIGNED IN! But ok, clicked the link, logged in, chat pops back up asking me to sign in. And around we go. Dead end useless circle.
The last time I went through all this I found them on twitter. So I've been sending messages to at&thelp on twitter. Also useless! I started this at 6:23pm. Between 6:23 and 6:49 I have so far heard back from no less than five different people!
KatS CesarR VanessaC AnthonyW PaulinnM
I've been asked for my zip code multiple times now. I told them EXACTLY where the one and only tower in my area is located. Then I wait..... zzzzzz..... and someone else asks again.
The closest att store to me is about a half hour away and closes in a half hour. And of course, NO live chat and NO email available at all. Only a phone number WHICH I CANNOT CALL!
What is wrong with this company?
How can a "communications" company be so danged hard to COMMUNICATE WITH?
And trust me, THIS is the best in my area. T-mobile has no service AT ALL. Had Boost years ago, heard they use the exact same tower. Thier support was bad but at least I could eventually reach a human. (usually took days, one reason I left them.) Verizon left a rotten taste when they were the ONLY land line around. Pre cells. They were so horrible I would NEVER go back to them. Sprint perhaps, only that would mean buying a new phone.
And that's all there is. Bad, worse, and no service at all. Just dandy! Maybe I should hook up tin cans with string to people I want to talk to. Be more reliable than this.
I switched from Comcast to AT&T for TV and internet.
They installed on May 23, 2020.
The same day one of the boxes didn't work, I called in, they mailed a new box, took a week to get.
The week of June 3rd I called in because the box in the master bedroom kept going off, then failing to connect, after 30 minutes with customer service the resolution had to be changed.
Tonight, June 15th, 2020 the box in the master bedroom went out 6 times when I turned it on. The 7th time there was a error message telling me to log out of other devices to use this TV.
We pay for 4 boxes, only 3 of the tvs were on, I called AT&T, the cs person told me despite paying for 4 boxes we could only watch 3 at one time.
I ask for a supervisor, he kept avoiding connecting me, spent close to 15 minutes with him repeating why did I want a supervisor, after raising my voice several time he transferred me.
The supervisor said we could only watch 3 tvs at a time. She said things could change in the future but that's the way it is right now, that they report customer feedback and they could change it.
When I complained about paying for 4 boxes and only being able to use 3, when I ask why I wasn't told this when I signed up or when they installed the supervisor told me it was in the terms and service.
I ask for the 4th box to be returned since I could not use it when the other 3 were on and she said I was passed the 14 free look, that I was in a contract and would have to pay for it.
I inquired about AT&T billing cycle, so I know what to pay and owe nothing. So on 5/1- I call AT&T and was told 4/28-5/28 is my cell phone billing cylce and this is your balance for this period. Pay this in full now and you owe nothing. My normal monthly bill was $76.75, but AT&T said I had to pay $111.16, I paid and cancelled 5/21/20. On 6/9/20 I received an AT&T bill for $109.23, when I call AT&T to ask why this bill, when I am with another carrier since 5/21/20, AT&T had me on the phone for 1hr 20min for this one question (told billing was from 4/29-5/28 for $109.23). My monthly bills were $76.75. I immediately knew this was wrong. Billing below is different every month, I am a stressed teacher on a budget. AT&T are billing THIEVES, who messes up your credit.
Nov- $76.75 paid
Dec-$76.75 AT&T said I only paid $40.00 of this bill
Jan- $70.98 paid
Feb-$148.06 paid
Mar $77.08 paid
Apr- $154.16 paid
May 1- $111.16 paid
Jun 9- $109.23 - new bill received
This billing is not right
I wrote about AT&T cable billing problems before cancelling my service. Now I have cancelled AT&T Wireless phone, and I am being billed for phone services I did not use. I pay monthly, what AT&T bill says. but when I started inquirng about cancelling I kept being "blindly" transferred to the retention dept, Which ALWAYS try to keep you as a customer or charge you alot of money and say until you paid this bill in full, you cannot cancel your service. AT&T are bullies when you want to cancel.
Back in October 2019, I called AT&T regarding our Uverse account. We had used them for TV for several years and were generally pleased. At the time of my call, the service representative asked about our cell service. We had been twenty-year customers of Verizon and had always had a good experience with them. The Service agent said we could get "Free phones" if we switched our service to AT&T. We have 3 phones in our service and she said each phone would be "free". I said yes, that sounded like a good deal.
She tells me that we'll see some initial billing for the phones, but it will be reversed in 6 months and we'll receive credits. The nightmare begins. The phones don't arrive for several weeks. One of the phones is faulty. There is difficulty changing over from the Verizon service. Multiple calls are made to AT&T. Each one over 1 hour in length, some over 2 hours, while they make you sit on hold. Even asking to speak to supervisors doesn't help. We're told to send back the faulty phone to be replaced. That was in November or December of 2019.
Today it is June 2020. Even after numerous calls, the phone that was to be "Replaced" never was, and my last call to them last week, the representative said it was a "buyer's remorse" return (which it never was) and after at least 8 separate phone calls regarding the missing phone, why would that only be discussed now. In addition, we have been charged every month for the "free" $500 phones, and I was told on the last call that we were supposed to have sent our existing phones in to have gotten the free phones. I ASKED when I made the switch if they wanted our current phones and was told "no" by the service rep. This last call, the serivce rep then tried to say she might be able to give us some breaks on our TV service. I said, that was not the deal. It was never the deal. I was told "FREE" phones. This was a classic "Bait and Switch", and I am horrified that a large company like AT&T can get away with this. We were good customers of Verizon. I would tell anyone to not believe any promises from AT&T. They are a scam company.
Relocated from one condo unit to another in same building. Had to move out of the previous unit in June 2019. Bought a condo in the same building and did a full renovation taking it down to the studs. Did not move into the new condo until March 30, 2020.
Continued to pay for DirecTV service the whole time because it was too complicated for DirecTV to manage the account equipment.
In August of 2019 I had DirecTV come out to put the dish for the new unit up and run the coaxial cable to my unit. Several technicians were unable to get the coaxial cable to the unit and so I paid someone else to get the coaxial cable into my unit. AT&T/DirecTV billed me $200 in August 2019 presumably for a dish installation although there was no coaxial cable run between the dish and my condo unit.
i requested a technician to finish the installation which was set up on March 30, 2020. There was no charge for this appointment and the technician came out and quickly had my service up and running.
Then the technician told me that he wasn’t going to get paid as much with the kind of service order that I had and he asked me if I would be willing to let him call AT&T/DirecTV and put in a different kind of service call.
He explained that there would be an initial charge of $200 (Presumably the same charge that was billed in August of 2019) on my bill but it would easily be removed. He then called into AT&T/DirecTV pretending to be me and placing the new order.
Later, I was notified that the charge could not and would not be removed. After spending way too much time on the phone, “the back office” has decided that the charge is appropriate.
How can another person, let alone an AT&T/DirecTV contractor, falsely portray themselves to be a customer and put unauthorized charges on that customers bill.
I should not have agreed to let the technician make the call but the facts are that a designated AT&T contractor explained what would happen and it did not happen the way it was explained.
I have all the backup that shows clearly the fraud. The charge in August 2019. The same charge again in March 2020. With respect to the service call on March 30, 2020, my original order Activity Number 1-375J0GS8 showing that the technician arrived at my home at 10:40am on March 30,2020 and my acceptance signature was captured on March 30, 2020 at 11:05 am -25 minutes later. Then, I have another Activity Report 1-375YDJ9D that says that the technician arrived at my home at 12:52 pm on March 30, 2020. This Activity Report says that my acceptance signature was captured on March 30, 2020 at 11:53am - before the technician supposedly even arrived!
Went to AT&T outlet in Lewiston ID, upgraded service from 9GB to "unlimited extra", specifically asked about additional charges and was told none would apply. Upon receiving bill it was 50.00 more than last, attempted calling 5 consecutive days, on hold for over an hour, finally made contact, refused to refund misrepresented amount, Finally allowed $20.00 credit, refused contact with supervisor or legal department. changed service back to 9GB temporarily
I called AT&T to buy the phone and service in December 2019. They offered me a plan where i can trade in the phone with Mobile share plan and they will provide me iphone11 and iphoneXR free by providing monthly credit. I called after my 1st billing cycle when no credit was provided and customer service told me that i will get i n next billing cycle.
I did not get in 2nd billing cycle so called AT&T customer service and they said i have to switch to Unlimited plan in order to get the credit. I don't need unlimited plan and asked them to owner the plan offered to me and provide. I sent them my phone for trade in but still not getting any credit. I called customer service 4 times and every time they escalated to supervisor, loyalty and national but never got it resolved. It is very frustrating to get the credit and i am still waiting for my credit. It is so much bureaucracy in AT&T and i am the victim of their bureaucracy.
I request AT&T to look into my case and please honor the promotion provided to me.
One of ATT "In home experts", came to my residence to check on the work of a technical workman who corrected my landline problem. Then I asked how much it would be if I brought my 2 cell phones over from Consumer Cellular.
He then explained his role as a "In-home Expert" with ATT. He said they can give "Deals" to people that are not available in the ATT stores. Further more if I would trade in my, and my wife's iPhone 7…ATT could give me and my wife….a new iPhone 11…and he had 2 in his vehicle.
He also stated that ATT could also port over my land line phone number onto my cell phone because it happens to be a DUAL SIM phone, therefore I could cancel my land line all together and still receive calls from that old land line number. That sounded good so I took him up on his offer to bring over my, and wife's both cell phone numbers and my old land line phone number to ATT.
WHAT HE DID NOT TELL ME -Meaning, we were LIED TO!
1.He did not tell me: That in order to get this trade-in deal I had to add another line to my account. When he learned about my land line phone number he said they could port that number over to the new Iphone 11 and I could answer and make calls to and from that number as well as my old cell phone number. That would solve the problem of adding another line without TELLING ME that was mandatory to get the deal. But, since my wife had no need of another phone number on HER phone, he had to make up this story about needing to use a *bogus number to get back in the system to port her phone over from the pervious provider. He obviously knew if he told us the truth we would have never done the deal. This was an out and out lie to prevent us from knowing the truth, which would cause us to cancel the transaction then and there.
2. He did not tell me:That this plan that I signed up for, had the the Advantage Protection plan attached for both phones, costing a $40 each per mo. was MANDITORY!
3. He did not tell me:That each phone was charged $23.34 PER PHONE (as if we were buying the phones from AT&T and it was like a monthly payment as if we were purchasing the phones) for the first 30 days or until our old phones get turned in, and even in that capacity, THOSE PHONES had to be EVALUATED as to their WORTH, which would be put against the price of our new iPhone 11's, meaning we would still possibly have to pay more money on a monthly payment to own the phones after 2 years.
4. He did not tell me:If we wanted to return the phones and cancel before the 14 day "Buyer's remorse" law in California (which he did not mention at all), that there would be a $50 "Restocking fee" PER PHONE!
5. He did not tell me…That I had to pay the TAX on the two iPhone 11's costing basically $700 each. Which was at least $108.00 Plus other activation charges. He just said that was the down payment to get started, I thought it would go against the monthly usage of the phones.
*In Home Expert installing BOGUS NUMBER on my account
The (Un named) In Home Expert employee number MS525Q"SAID", he could not make the software function to port over my wife's phone, 310 710 xxxx because he said it "Wouldn't take", and he couldn't get back into the porting software with the same phone number so…he used a bogus number to get back in so he could port her existing number over. That number was still on my wife's NEW Iphone 11, that we COULD NOT REMOVE, and that number was still on the phone when we turned it in at the local ATT store in . Later I learned from a friend who had the same exact experience with AT&T…with turning in his old phone for an iPhone 11, that in order to get the trade-in deal you have to ADD ANOTHER LINE to your account on that particular phone! Now that explains why he made up this story about needing to put a bogus number on her NEW phone (which was a dual SIM phone) to satisfy the parameter of having to add another line to our account, without telling us the truth!
WHICH MEANS: I WAS LIED TO!The "In home expert (un-named here) just added that other line to my Wife's new phone INENTIONALLY and made up this story about needing to use a different number to get into the sytem!!! If he told me the truth, I would have NEVER condoned going through with this transaction! And, I just had a conversation with a friend that said the same exact thing happened to him when he traded his old phone in to ATT, that ATT attached another phone number to his account without telling him directly.
In looking at my bill on line I find that that bogus number which I NEVER gave my permission to add to my account…was listed on my wife's phone as her additional phone number, and would be costing us $45.74 a month if I haden't cancelled both cell phones with ATT on 02/04/2020 and TURNED IN both phones to the ATT store in Mission Viejo Ca. My cell bill with my previous carrier was $43 a mo. for unlimiteded calls and texts, my first bill with ATT was $315.78
When I called his cell phone number the salesman gave me, I left 3 messages on his voice mail, and two texts describing this and other issues. To this date he has NEVER called me back. I also got the cell number of his supervisor, and left texts and VM messages on her phone as well. SHE never has called me back as of 3 weeks later. What a scam they're running here!
OTHER NEGATIVE ISSUES WITH ATT
EMAIL
When I called tech support I asked "What would my new email be, since I was canceling my Cox. net account. Tech support told me "Oh that's no problem you can keep your old email addresses. I asked how that could be possible if I didn't HAVE a Cox. net ACCOUNT?! They said, "Don't worry you can do it , we're not sure how it works but you can keep your old email addresses.
I just got an email from Cox saying because I canceled my account with them, all my email addresses associated with Cox would be deleted in 60 days. This statement that you can keep your existing email address permanently was, and still is an out an out lie, and all of the ATT tech support people are telling potential customers this same lie.
I have that "@cox.net", email attached to many places, and it's critical to have that in force, therefore I have to cancel the internet portion of ATT and reinstate Cox to prevent a lot of potential problems. Because they lied to me.
When I signed up w/ATT cell service, I had to fill out an exhaustive form, and I checked NO on Paperless Billing, NO on Autopay, and the NO on the Advantage Protection plan. I called tech support, and billing, and they told me that those choices were logged in as recorded as "NO". Then, ATT sent me an email that said thank you for signing up for the Autopay, the paperless statements, and the Advantage Protection Plan.Then I called again and some tech support person said they would remove me from those things. They kept sending me emails saying, "Thanks for signing up for paperless billing etc.
I called ATT tech support again and they said, "No you DON’T' have paperless billing but ATT just sent you that email because it 's the same one they send every one". REALLY!? They just send out faluse info because they don't want to change it to make it relavant? I wish I'd never heard of ATT Wireless!
DO NOT USE AT&T as a PROVIDER! They will RIP YOU OFF! When I moved last year, I cancelled an AT&T and Direct TV bundle package. Noticed on my bank statement that they continued to bill me for services that were not only disconnected, but for an account that I had any online access to anymore even after I cancelled the account and payments online. (My log-in was no longer recognized by their system.)
The customer reps or robots I spoke to claimed "they had no record of my phone calls" and I proceeded once again to cancel the account and asked for reimbursement of the payments. Of course, the rep couldn't authorize the reimbursement so she suggested I got to a store to rectify the issue.
I asked for a supervisor and was put on indefinite hold and ultimately got disconnected but had assumed - based on the almost 2 hour conversation I had with the rep that the account was cancelled. In fact, I made a huge deal about it and the rep told me that it was handled. Then today, I called to ensure that the account was closed and was informed that it was STILL OPEN and was still being debited from my bank account.
I asked for a senior supervisor and she proclaimed that "She had no control over what her employees put in their phone call notes which is why the account was never closed." When I complained that those reps were causing me to me financially responsible for their incompetency, she said that I was ultimately responsible for ensuring that the account was cancelled and the best they could do is go back 2 months.
I thought it was cancelled, I said. I got a confirmation cancellation # from the rep and even then, the senior supervisor denied their responsibility. When I presented that info to the supervisor, she just read from her script. What's scary is that these conglomerate as*holes have access to my bank account.
I wish I had thought about it earlier, but I'm calling my bank to ensure that they will block any future charges and will dispute all of them. For AT&T to have such deep pockets - it makes me sick that these as*holes train their customer reps to prey on the vulnerability of the system. I'm pursuing legal action and look forward to seeing that snarky supervisor and the stupid robot reps burn in hell!
DO NOT USE AT&T as a PROVIDER! They will RIP YOU OFF! When I moved last year, I cancelled an AT&T and Direct TV bundle package. Noticed on my bank statement that they continued to bill me for services that were not only disconnected, but for an account that I had any online access to anymore even after I cancelled the account and payments online. (My log-in was no longer recognized by their system.)
The customer reps or robots I spoke to claimed "they had no record of my phone calls" and I proceeded once again to cancel the account and asked for reimbursement of the payments. Of course, the rep couldn't authorize the reimbursement so she suggested I got to a store to rectify the issue.
I asked for a supervisor and was put on indefinite hold and ultimately got disconnected but had assumed - based on the almost 2 hour conversation I had with the rep that the account was cancelled. In fact, I made a huge deal about it and the rep told me that it was handled. Then today, I called to ensure that the account was closed and was informed that it was STILL OPEN and was still being debited from my bank account.
I asked for a senior supervisor and she proclaimed that "She had no control over what her employees put in their phone call notes which is why the account was never closed." When I complained that those reps were causing me to me financially responsible for their incompetency, she said that I was ultimately responsible for ensuring that the account was cancelled and the best they could do is go back 2 months.
I thought it was cancelled, I said. I got a confirmation cancellation # from the rep and even then, the senior supervisor denied their responsibility. When I presented that info to the supervisor, she just read from her script. What's scary is that these conglomerate as*holes have access to my bank account.
I wish I had thought about it earlier, but I'm calling my bank to ensure that they will block any future charges and will dispute all of them. For AT&T to have such deep pockets - it makes me sick that these as*holes train their customer reps to prey on the vulnerability of the system. I'm pursuing legal action and look forward to seeing that snarky supervisor and the stupid robot reps burn in hell!
Signed up for internet service. Service works faster than Comcast, but it went out. After calling them for 5 days in a row, decided to put it on Vacation Suspension till they resolve the problem. eVERY DAY FOR 5 DAYS THEY TOLD ME IT WOULD BE ON TOMORROW.
iT NEVER WAS. Turned on my Comcast for a month till next billing cycle 12/5. At end of billing cycle called ATT back to take out of vacation hold. turns out they never actually put it in vacation suspension, but they had notes about it in their system. Service restored.
Then I get an email about 12/20 saying next amount due is 96 dollars instead of 50 dollars on 12/25. I didnt have time to call in and inquire why it was 96 instead of 50. Service is on Autopay but disconnects 12/25, their office is closed on Christmas. So I go ahead and sing into account and pay the putstanding balance.
This is when I find out there is an additional amount due for 10/ something till 111/something, so apparently they want to get paid for services they could not render or was on Vacation hold. Serice still out all day 12/25, just great. Im done with this company, Im trying to sit here and avoid just taking the modem outside on the driveway and smashing it with a sledgehammer.
ATT sucks cause they just cannot coordinate with the customer. They want to automate their systems but they get shitty programmers doing the website. Why arent the Indians answering on Christmas day?, their christmas day is over cause they are across the dateline.
Also, they continually expire passwords so even though their website sucks, you still cant get into it. They want to link accounts, not sure what that means. When they send an email with a bill, its not attached, its just a link to a website to again, you guessed it, login, with password, they expired. They seem to expire passwords every 28 days or so, Makes sense.
They do have a very secure system though, because noone can get in and use it. Kind of like if I buried my car keys in the back yard. Highly secure, but not very useful. Ill be tunring slow Comcast Prepaid modem back on today, to get interent service back, and then by by to ATT.
I had a 9GB internet plan which was sufficient for me. I had 3 lines on my family plan. I went in to 34th Street, NYC store to upgrade my phone from XS to 11 Pro. They gave a new phone , I traded in my old one. Well and good.
And then came the manager and advised to switch over to Unlimited Starter plan because that will be less than what I am paying at the moment for the 9GB plan.
It will be about $25 less. And showed me the charges. Well and good. Also she said it will be effective after the date my current plan ends for the month. Nice. She is tood good.
If something is Too good to be true, it is not. I believed AT&T but seems they are scam artists. The plan amount came to be about $335 which was about $50 MORE than what I was paying currently.
Also a new activation fee was charged to my plan and now I see a mysterious new # in my plan. I got neither delivery of the sim card nor I was told that they are going to sneak the new number in.
I could use any type of calculator but nothing what they told me happened i.e my bill could never go below my current bill.
They always bragged about package deal, but none were ever given i was given a wireless upgrade with 6months ago they tried to charge me $106 a month for that a wireless phone never activated and keep trying to charge a storage fee of $45 for canceling the wireless service they made a mistake the incorrect cell number.
All digits have to be right for activation they even sent the store fee to a company called Sequim Collection and still asking for payment of $45 .00 the phone was never used no activation they have thousands of overcharged customers just like ours $100 to $130.
Over charge each month i complained they claimed never recieving a check by mail. i was checking for simular payments by a credit card her discover that was ok. but the $!00 to $130.00 was correct internet went up $15 to 50 a month $ 50 phone up $ 50 cable up Is correct. the deducted $100 for service then raised it up again i discountinued their service. i was not happy.
I tried the "service" but when I realized how bad it was I tried to cancel but could never reach anyone. DO NOT USE THIS SERVICE! They owe we several month's payments. Also during this period, I had severe eye injuries and went blind. I told them this and they still wouldn't help resolve the issue. They are a ripoff! The "service" is terrible!
Re: (Complaint) FYI, I hate making complaints but as 45-year long loyal customer who loved AT&T until now, I have no choice. Being disabled it would be appreciated if someone gave me the courtesy and took the time to read this and address it. Thanks.
10-7-19 Dear AT&T As former law enforcement officer on a 100% VA disability from a combination of preexisting war wounds and job related injuries I was taught to take notes and write down all the particulars of a complaint ergo the following: On 10-4-19 I called AT&T thinking I would speak to someone in customer service who could help me in upgrading my Internet speed.
For about an hour starting at 10:52 A.M, I spoke to a guy named Rick from Jacksonville Florida. I told him I was mad because I just spent 13 minutes trying to reach my doctor on the VA Secure Messaging site for veterans and was ticked off that I never got through.
I wrote down the speeds and time to show how slow it was when trying to access my doctor’s site but it was too long to put here. I had to stop the cursor and restart it several times. I previously found that it loaded up a little faster when you stop and restart it.
I needed to discuss my health issues with my doctor so, it was important to get in contact with him. Rick was very sympathetic and understood the need for having a faster speed. He told me I could get a 1.5 MBS upgrade from my 758 MBS.
While talking about speed, I said I would check the speed test site I have on my computer tool bar while we talked. I did a couple separate tests that showed the different speeds, all were different and low. One down load was 0.51, up was 0.08, ping 122.40. Another was down 0.27, up 0.13, pings 136.75. Rick said he recorded it on his computer so you can check it out.
I don’t know much about the speeds; I only know that my machine is very slow. Rick suggested that I have a technician come out to the house and check the wiring to make sure there wasn’t a problem there so, he set up an appointment for me for Saturday 10-5-19 between 1&5 P.M. and then told me he couldn’t give me the upgrade in his department, he would have to transfer me.
He waited on the phone with me for several minutes for someone to pick up in customer service but no one answered. After about 10 to 15 minutes or so I told him there was no sense of him waiting with me so, I told him to hang up and leave me on the line and I would wait.
He said he wanted to call me Monday for a follow-up so, I said around 11:00 A.M. would be okay. This should all be in the computer at AT&T. A few minutes later at 12:02 P.M. a guy named Channing from the Philippians answered.
I explained my life away again and was told that he didn’t do the changes I needed so, he transferred me again to a completely incompetent idiot named Sam, also in the Philippians at 12:14 P.M. Without exaggeration I had to tell this guy my name and address about a half dozens or more times as well as my account number that I read off my billing statement.
He must have said, " thank you for your patience more than a dozen times” as if that would suffice. He kept questioning the 4 accounts that I have in a bundle with AT&T because he couldn’t find my Internet account to verify it. I said that he should read back my account number to me to make sure he copied it down right.
Instead of doing that, he asked for it again. At that point I had been on the phone for over an hour and was ready to give up and he said, " Oh! I’m sorry but we don’t have that speed in your area yet.” He went on to say that the company is putting in fiber optics in my area and that someone would contact me when it is completed.
He also said that the first guy named Rick lied to me and that he would put that in the computer. We hung up at 12:38 P.M.. For some 8 years now I’ve been calling AT&T off and on asking if I can get a higher speed. They always said it will be there soon, which was baloney.
One of my biggest issues is when I tried to send a couple of pics with text to my state senator through my desktop computer a few weeks ago. I let it run for 45 minutes checking back and finally gave up. The little cursor just kept spinning and spinning and spinning.
I tried my tablet knowing it took 8-10 minutes to send one email with 2 pics and it finally went through after several minutes but I thought my desktop would work faster ergo the attempt, which brings me to the Saturday appointment.
After waiting for 3 hours and 40 minutes for the technician to arrive, I got a recording call from number 1-888-321-2375 at 4:40 P.M. telling me that someone would be there in 20 minutes at 5:00 P.M. When no one showed up, I called the above number at 5:40 P.M. a couple of times trying to speak to a person only to end up having to deal with a recording that didn’t understand that I wanted to speak to someone about my appointment.
I kept being told to punch key # 8 to report a channel problem. When I changed the wording saying it was an, "appointment scheduling issue” I got the same response. On my second attempt I hit the 8 and listened until the end and was told to hit "0” to speak to an agent.
I ended up back at the Philippians once again speaking to a guy named Michael. I started to tell him that I wanted to know when the tech guy was coming. He blew me off putting me on hold. I waited a couple of minutes and gave up thinking that the tech guy may show up anyway.
Much to my dismay, to say I was extremely stressed and disappointed once again would be an understatement. It was an hour and ten minutes after my 5:00 appointment that I got another call from a recording at 6:10 P.M. saying that my "installation appointment” was canceled telling me to call 1-800-288-2020 to reschedule.
This was the same number I started out with earlier. As for the tech checking out my Internet issue, it wasn’t about having an instillation as the recording stated so, I don’t know if that was a problem with the order. This time consuming stressful nasty way to treat a very long time customer should not be tolerated.
I was misled and treated poorly by people that don’t have the customer’s best interest in mind making the whole rotten experience all for nothing. If I learned nothing else in life, if it happened to me then it happened to thousands of others. In closing, I want to add that many years ago I was given a $100.00 to come back to AT&T.
At this point in time, I wouldn’t take a $1000,00 for the grief I was put through. What I don’t need is a pat on the head and a simple apology. I want to know what you are going to do about keeping me as a customer before I go public in a big way.
As a writer for many newspapers you can goggle my name if you like to see who I am. Please respond. Respectfully, 100% disabled Marine Vietnam veteran and former law enforcement officer. Gregory J Topliff
For 11 months I have made numerous calls regarding my cell service, or lack of. For 11 months I have been given the run around with technical support. I have expressed several times that I have a medically fragile child and was deeply concerned that I would not be able to reach 911. Each occasion I expressed this concern I was reassured this would not happen.
Today in the very early morning hours I had to call 911 and my call didn't go through. I had to leave my son during his Tonic Clonic seizure and run down the street to call 911. Unbelievable. For 11 months I have held up my side of the contract by paying my bill and for 11 months I have not had cellular service in my home. Today, I called again. (four times just today) I was told that my ticket that was submitted on September 11th was still open after I was promised this would be resolved by 48 hours.
Still no resolution. Here are some of the support examples I have been given throughout the last 11 months: the towers are down; do you live in a spot with service coverage. (answer is yes, it's dark blue, and why would you be asking me this question?) Turn your phone on airplane mode to force Wi-Fi calling. (This one was my favorite) Turn on Wi-Fi calling (it's on, it doesn't work) . Reset your network. (done numerous times, failed numerous times) and finally, your SIM card may be bad (I got a new one) I have spent over $3,000.00 the last 11 months and received neither cellular service, nor customer or technical service.
Today I was offered a $25.00 refund. TWENTY-FIVE DOLLARS! Unacceptable, at best you owe me the last 11 months, the amount I have spent on Skype credits for both calling and text and compensation for the indescribable horrifying experience of leaving my child to call 911.
I called on September 16th to cancel satellite service. I am no longer under contract with them. I was told that they will continue to bill for service until the end of the billing cycle even though I no longer am connected!!! How can a legitimate company bill for a service that a consumer is no longer connected to?
I had extra charges of 243.91 in the first bill, i called the customer services 6 times, every time representative say it will take 72 hours to see it deducted from the bill. Representatives name and ID # as following; Normo ID# NB399Q, Tim ID# tp967v, Red ID# CA259E, Oraco Y80FKK3, Anisha ID# AM864C, KC id # KB0116. All calls made from 08-08-2019 until today 09-04-2019, and nothing done.
AT&T Reviews
Our iPhone 11 is STILL LOCKED.
We spent HOURS on the phone with AT&T over a two day period, ONE CALL WAS 4 HOURS long, mostly on hold; and we finally got a rep who said she understood and would get the phone unlocked for us. We got an email from you saying this phone had been unlocked, but it is still locked.
"We've completed your request for the account number ending in 6870. For more help, go to http://www.att.com and choose Personal or Business. Or call us at 800.331.0500.
PLEASE DO NOT REPLY TO THIS MESSAGE"
WE DO NOT want to sit for more hours on the phone with AT&T and they don't give us the right to reply to the email they sent. They make it VERY DIFFICULT to get help; TERRIBLE Customer Service.
This phone has been fully paid for. The police helped us get it back from the former employee who took it. It is in our possession again.
Original owner was on the phone with AT&T for HOURS over 2 days, gave them ALL the information they asked for, telling them the police had helped him retrieve the phone which had been stolen by a former employee. The phone was fully paid for long ago. AT&T STILL won't unlock this phone. They even sent an email saying they had resolved our issue and closed the case, but they did NOT resolve the issue at all.
It is the most frustrating thing, and AT&T DOES NOT CARE. That's why people leave them and refuse to come back to them.
I have contacted Viasat to get a quote on internet and phone service and they gave me a quote of $ 69.98 for the service. A Viasat installer came out the next day and installed a satellite. When he finished I checked to see how the equiptment was working and I had no phone service! I called Viasat and ask them why I had no phone service and their reply was , " oh you didn't order phone service"!! I did order phonne service and was given a quote as previously stated of $ 69.98 for internet and phone service. I immediately told Viasat I was cancelling my service because I did not get the installation service I requested nor the price I was given!! The installer was to remove the satellite dish but instead of being honest he also was a scam artist and cheat and drove off in a speed to keep from unstalling the satellite dish as requested to do so!! Viasat has charged me debit card for
$ 363.96 and for what??? They have their equiptment back , I never used their service, I had to get a neighbor to take the receiver from the middle of the satellite dish as I am disabled and can not climb a ladder. I sent back all Viastat's equiptment in excellent , unused condition and now they want to still charge me for $ 363.96!!! I don't think so!!! I contacted my bank and Viasat lied to my bank investigator and said they had permission to debit my account for the $ 363.96!! This is not only fraud but theft and is a federal offence and I am going to go the full play until they send back a credit to my checking account for the full amount previously mentioned!
This is what you get from Viasat, defrauding and stealing from a disabled senior and I would tell eny doing business or thinking of doing business with Viasat to NOT do business with them!! There are legit services like TMobile, Spectrum, etc. PLEASE DO NOT DO BUSINESS WITH VIASAT THEY ARE CROOKS OF THE WORST KIND!!! Thank you
I hahad ordered Internet and phone service from AT&A Viasat and was given a quote of $ 69.98 for this service. The installer put up a satellite dish and when he finished the job I found I had no phone service! I called Viasat and they said" Oh you didn't request phone service"! I told them do not charge me I am getting your installer to take down the satellite and all your equiptment back on his truck righ now. The installer heard this and took off in his truck leaving me to deal with the problem instead of being honest he left a CROOK, just like his employeer Viasat!! Viasat, charged me $ 363.96 and I returned all their equiptment to them within a couple of days by UPS and this should have solved the problem but Viasat in their crooked deeds wanted to defraud my debit card and charged me $ 363.96 when I told them I would NOT authorize Viasat to debit my checking account and they did it anyway, they have committed FRAUD and have LIED to me and I have my bank working on it now but they have lied to my bank stating I told them they could charge me! I will call my bank on MOnday of next week to reopen this case and remind them of what I told them before, that ai did NOT authorize Vaisat to debit my checking account!! I would advise ALL customers of Viasat to drop their services as they are the worst CROOKS to a consumer their is!! Try T-Mobile, Spectrum, etc. anyone but Viasat. All in all I hope they go under for all their crooked dealings and their is no telling how many people are being RIPPED OFF right this moment by Viasat!! Please beware of this dishonest company for your own sake!!! Than you
The AT&T Towneast store manager Mesquite, Texas had a discussion with me., My $74/month service payment would be reduced to $72/month and I would be given a new working modem. I would keep mu phone number. There would be no charge. I was to make sure the equipment service fixed all so I could use my iPhone with the new equipment. I had no idea AT&T was going to string cables from my east Peninsula Way Roadway to the north side of my house. I thought they were going to setup a modem that would work and the quoted monthly paymet would be reduced with the upgrade. They set up an appointment for February 13,2023. Two employees came out here,. The lady worked with my sims card to get it released from T- mobile. It was put several times into her AT&T phone. This occurred while she spoke to her supervisor.
The other AT&T personnel was outside supposedly setting up equipment. Little did I know he was not using AT&T cables from the alley. These older cables were strung on the top of my cedar fence and were not burried as per protocol. The installer strung cables from my east front roadway to the north side of mu house cable box area., I have photos of the entire area. They partially buried the cables from the road to fence but left cables above ground behind fence to cable box. A section of my cedar fence was knocked down. The cable from the alley protrudes about 24 inches out of the fence,. This cable was never buried by AT&T. It hangs off the top of my fence line. The cables round mu west window were cut and left hanging in the air. This is where the modem cables were to enter. Quite a mess.
They said mu monthly payment would be $55. After one day my internet was interrupted (February 14th, 2023). The modem never really worked even for one day. They were to transfer my T-Moble service to AT&T. My phone was paid for. T-Moble account went from $70 to $55/month after paying off phone. I paid faithfully both companies for years. I received a letter a couple of days after the instillation dated February 12th, 2023 stating I would have to give AT&T my debit card as my credit supposedly was not good enough. This letter was never mentioned to me by the two employees. No credit discussion was ever brought to my attention on February 13th, 2023 the day of instillationn. I have received invoices for $165 then $175 and now $300. There was to be no charge for any of this upgrade. So my previous credit is axed by this company. Why? I paid faithfully for all service. Cables are sen scattered everywhere from AT&T. The cable box is in disarray. Cables are swinging in the air uifrom my west window.
I really feel I have been a victim of elder abuse by AT&T.. I hope others will come forward. This disrespect to a homeowner has to stop. Others have suffered at the risk of allowing companies such as AT&T total control of their personal account. A very bad situation for the consumer.
several times int
AT and T is a racket. The service is non existent. The charges are exhorbitant. A T and T has been ripping off customers for decades. They need to be boycotted and be put out of business.
Cancelled AT&T for T-Mobile 5 days into our billing cycle. Asked AT&T for a partial rebate. Company does not give rebates! If you are going to switch carriers, do so at the end of your billing cycle.
I went into AT&T to purchase two new cell phones (Iphone 13) because our old cell phones are no longer working. We have always been Apple customers so we went from the the Iphone 12 to the 13. While dealing with the representative who was in the store off of WT Harris Boulevard, I asked him if he wanted our phones back for the trade-in or promotion he was "Applying", he told me no.
I again confirmed to ask if he was sure that he didn't need us to turn in our phones and again, he told me no. Once again I get the bill and the bill was high but like always they reassure me that it goes down after two billing cycles.
After the two billing cycles my bill was still extremely high so when I called in to find out what was going on and this was in December 2021 they informed me that he screwed up our account. And that it was past the 30 day buyers remorse period and that there was nothing that they could do.
I requested for the call to be escalated to the fraud department because I hadn't use the phone and I was arguing with them as to why am I being charge for a phone that they see as a fraudulent action and that I haven't even used and they proceeded to check the usage and the representative over the phone asked me if I made a call from the phone or if I installed my own Sim card.
I informed her that I did not install my own SIM cards that he did. She informed me that if there was no activity on the account that she could fix the issue for me but because the representative made a phone call from my phone while swapping it showed that the line was active. So the only resolution that they offered me was to suspend the lines and still pay for the lines that they added that I wasn't able to use because instead of swapping the phones out what the in-store rep did was add two extra lines to my phone account.
So since December 2021 I have been paying a monthly bill for two phone lines that I do not use. They also told me that if I ever wanted to use them I can call in and activate a phone on them. Well, September 2022 I intended to do that just that and was told that they couldn't activate those lines.
They stated they created another ticket to escort it to the fraud department again (the same department who told me basically to just deal with it), because I was being ripped off and I've been ripped off for an entire year and stated that someone should be in contact with in 5 to 7 business days. Well that was September 16 and no one has reached out to me for the two lines that I've been paying $40 for for over a year.
Ever since I switched from T-Mobile to AT&T two years ago I have had nothing but financial issues with them. I tried time and time again to tell them I can just give them the phones that we were in possession of and we can cancel this whole account they refuse to take the phones. I have requested that they cancel all of my equipment plans as restitution for this egregious oversight.
Because crediting my account all the money that they have overcharged me over these past two years still wouldn't be enough to cover the amount of time, energy, and effort that has been wasted as well as money that I've spent with AT&T. I never thought I'd be saying this but T-Mobile is way better.
[email protected]
Received a BOGUS PayPal transaction for an Item# 059C5111021. No description and no shipping address provided. Review of PayPal account showed nothing unusual.
My phone was acting buggy so I immediately took it up to ATT on 14 and John R, in Madison Heights MI. I was eligible for an upgrade, so I took it. I explained to the lady that the data on my phone is very important to me, and wanted to be sure that everything transferred properly. She said “no problem, that’s easy.”
Sadly, my Google Authenticator didn’t transfer the codes for my social media accounts. I felt rushed, and explained again and again the importance of my accounts. She said “everything transferred over correctly.” However, my gut told me something different, and my gut was right. She lied. I felt mislead and angry. Those accounts are a main part of my business model.
I was able to retrieve a few with backup codes, but not all. I reached out to Twitter; Instagram, Google, and ATT. None of them so far were able to help. You know? I feel like people should be able to sue for this. I Spent a lot of time building up those accounts, saying sorry doesn’t cut it… This is a careless act of being negligent with consumer data! Years of hard work down the drain.
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I had an att prepaid plan for 10-15 years. On April 23, 2022 att took my prepaid payment via autopay as usual. Then, on May 4, 2022 they disconnected my phone. They claimed my phone was 3G and didn't have HD voice. Wrong! It's 4G and has HD voice and only 7 months old. In order to keep my phone number - which I have had for 20+ years - I was forced to buy a "compatible" device and pay an additional $8+taxes to re-activate.
In the meantime, just to have a phone, I signed up with T-Mobile prepaid. After work, I jumped through the hoops, bought a phone, paid the $8+taxes, called customer service and activated the new phone/old number. That was evening 7-8p. The very next morning first thing my att phone was already not working again.
I called customer service using my T-Mobile phone and was told it had been suspended!! They had to re-re-activate... All in all, between being on the phone with customer service and going to multiple stores, I spent a full day dealing with this crap. Not to mention the stress. Their customer service led me to believe that I may have already lost my phone number. HORRIBLE experience!!!!
As soon as I could I switched my old number to T-Mobile. Now I called att for a refund of the $ I prepaid. They say they cannot find my account. Wow! This is how they treat a 10+ year customer. I just want my money back. It seems fraudulent of them to keep it. When I was in the store there were others in there dealing with the same thing. Att should not get away with this.
As a existing customer of at&t we enjoy many of their services to include wifi in my car and extra devices such as my tablet. I purchased 2 iphone12 pro max's for my family. They came with a insuranced and next up programs added tom my contract. This is important and i will share shortly.
Having a few payments left on the cell phones i was surprised when one cell stopped working. I called and talked with dozens of support specialist over a period of a week. The phone would be temporarily turned on for a few hours then stop working agian. I was always promised the problem would be taken care of.
In frustration i tried to upgrade and found the nextplan i pay monthly for would not allow me to upgrade. I also tried to see if the insurance through asurion would replace the phone. I was told a $250.00 dollar deductable and half of the price of a new phone9$500.00) would be required upfront.
It is not going on two weeks without cell service. I am disabled, and use the phone to stay in contact with doctors, family, and many things such as appointments and online services.
I am told by at&t i am in a contract and will still be billed for the phone and services even if it is shut off. The phone works fine, it is the service that is blocking the phone. I have never missed a payment as it is automatically taken from my checking account.
I have called many times. I asked to escalate the problem with corporate and told no phone number exist. I have went to at&t social media and they have not been helpful. I went online and signed into my at&t acount and that did not get my phone working also.
I now have turned to scamion for help and to warn others if you think your cell service is bad, don't goto at&t.
False, fraudulent advertising is happening and complete disrespect towards customers (I suspect also bigotry, being treated like a 2nd class person due to my accent might be involved), they lie about low pricing and then they attempt to overcharge customer, after luring them into the store under false promises of pricing they don't plan to honor (I'm filing with state and Federa l authorities on them).
AT&T store in Cookeville, TN, specifically "manager" Keith is actively involved in deceptive practices. I had contacted this AT&T store and asked about specific phone model, price and conditions. "Keith"/"manager" lied to me about the pricing; after I told him I live far and it's 40 minute drive to the store he promised me the pricing, matching what's on AT&T website. When I arrived, there was also false advertisement "promotions" under phones, offering even better pricing than promised. However, "Keith"/"manager" was offering me only much higher price for the same phone I inquired before driving there.
When confronted about his verbal promise about the price being same as on AT&T website (I told him the conversation had been recorded, later) he denied, and tried to charge me almost twice of promised price. He gave me other misinformation over the phone, in bait and switch tactics to lure me to the store to sell overpriced products twice more than what was advertised online and verbally promised. I also made a photo of false advertising promotion that they do not honor, I have a picture of this.
They laughed in my face when I asked why they do not honor their posted promotions. They collect customer's personal information (he saw my driver's license and I'm concerned that this can lead to criminal situation now has all the info on me and can conduct identity theft,, they collected my personal info, while I conducted no transaction with them - I gave them my personal info only under the false info that I'd be given the promised price which turned out to be a lie).
I had to leave the store without purchase as I was defrauded/lied to/subjected to false advertising. I have the picture of their false ad. What happened, the lies and deception appears to be habitual tactics there.
SCAM SCAM SCAM...BE AWARE, ATT&T TRICKED ME and RIPPED ME OFF. I was a happy T-Mobil customer but got tricked into Att&t Wireless twisted sales tactics. They tell you switch we will give you a new iPhone 12 pro for $20/mo and we will give you up to $700 for your trade in. Sounds too good to be true? It's because it isn't.
What the sales people don't tell you is that you're signing an agreement that states the $700 will be paid on 30 installments, that's $23.33/mo. You're literally locked in for 2 1/2 years to get full credit and if you decide to cancel earlier than 30 months, guess what you just lost and forfeited your remaining balance. What a joke!!! Att&t wireless is the most expensive service in the US currently even though the service isn't much better from the competition.
I use to pay $85 with T-Mobile for unlimited calls, texts and free worldwide data plan. I now Pay with Att&t $119 for the same plan with no worldwide data. I called att to report that the sales rep failed to mention the full facts and their reply was you signed the contract. I was also told I'd have a manager contact me and I never heard from anyone. They just don't care.
More than 90% don't read those contracts word for word, they simply take it on its face value and based on trust of the agent or the sales rep. I don't know any one who has time to fully reads these, do you? I'm filling a similar report shortly with the FTC so they can fully investigate the matter.
I'm also about to switch back to T-mobile and I still owe more than $800 on my new iPhone 12 pro. Please be careful don't fall for these tricky sales tactics
Transferred our numbers to a new service, having paid our last bill on a month to month service agreement. Transfer went without a hitch, they then came back claiming that we owe them money....NO, they owe US month, for 12 days on one line, 2 days on the other.
My husband passed away a year ago and he had a business phone number. Since I do not need a business phone I want to change it to residential but keep the number. ATT tells me that I have to keep it as a business number unlisted for one year to change it to residential.
It is extremely expensive and I am on a fixed income. This is absurd and I need help to resolve this issue.
at & t oh hell no! do not go to this store they are desperate for commissions!!! i went in to the store to get a new sim card and the rep Salvador was trying to get me to upgrade a phone on my plan i told him i didn't have time i purchased the simm card got home and found out this little punk change my plan to a zero data plan all because i didn't upgrade a phone
this was confirm thur att 611 then i find out they added two additional lines to my account !! 4 lines and i signed up for two this is not a cooperate store folks do not use all confirmed thru att 611 and the loyalty department very sad cant make a living working here so they commit fraud i have all the proof.
At 6411 Chippewa St. St Louis MO: Recently I cancelled a new contract at 13day grace period, because of poor Customer Service, daily front Camera Hacking, no Firewall on the new Galaxy, recycled phone number, etc. Britney accepted the Galaxy, but refused to cancel service. Britney told me to cancel the service by calling a OUTSOURCED 1-877-710-9276 "customer loyalty" where I spoke to a female named Reg Lastimosa. Lastimosa is in the Philippines, spoke menu English, threatened to charge me a 30 day fee (again, the phone was returned within 13 days) and pretended to not hear me clearly.
AT&T refused to cancel my service and the Outsourcing tried to strongarm me.
WAY TO MUCH TO EXPLAIN COMPLETE TORTURE FOR WEEKS , MONTHS BOUGHT NEW PHONE IT IS NOT THE PHONE IT IS THE COMPLETE s**t SERVICE , CALL THEM THEY PUT YOU IN A LOOP FOR DAYS , WEEKS TO ASSURE THE INSURANCE COMPANY ------- I BOUGHT PAID $1499 BE RANDE NEW FROM APPLE , I HAVE MY I PHONE 6 I SWITCHED TO T - MOBIL LAST WEEK BECAUSE STILL WITH NEW I PHONE THE SERVICES IS HORRIBLE I WANT ATT CRIMINAL CHARGE THEY HAVE A MONOPOLY I WANT EVERY PENNY BACK FROM DAY 1 FROM EVER LIE THEY SAY WE CAN'T GIVE YOU CREDIT UNTIL WE FIX THE ISSUE LOW AND BEHOLD THEY CAN'T EVER FIX IT TI MANY PEOPLE ON ALL THE NETWORKS ITS COMPLETE EXTORTION I WANT THE CORPORATE OFFICE TO CALL ME OR THERE NUMBER WHICH NOBODY HAS ON PURPOSE . SAME s**t ALL DAY EVERYDAY WHOEVER TRAINS THESE PEOPLE SHOULD BE LEGAL CHARGED . ATT PITCH I M SORRY , I UNDERSTAND , YOUR THE 1ST ONE THAT IS TELLING ME THIS THANK YOU . I AM HERE TO HELP YOU , NOT MY DEPARTMENT , ECT A COMPLETE JOKE YOU HAVE $220 X 11 MONTHS HOWEVER LONG I H
Purchased the AT&T phone, and pre paid phone card. Activated the phone, and was assigned a number. The very next day I begin receiving " calls," from auto warranty companies, using spoofed numbers which showed my area code. There's no doubt at all that AT&T sells numbers to these scam artists, or worse, is in colusion with them. I continue to get calls, they won't stop. When my minutes run out, I'm getting a different carrier.
I spent an inordinate amount of time on the phone, getting shuttled from department to department, providing the requested documents as requested via the Payment Inquiry Website provided by Supervisor Alex Molina (Claim # 5307778, Incident# 210330-000116) during a 60-minute phone call on 3/30 which commenced at 2:00 pm ET.
I then spent 45-minutes on the phone with my bank in order to arrange for a copy of the requested copy of the Electronic Fund Transfer provided by my bank (Bank of America) to the [email protected] email address provided by Accounts receivable Supervisor Horatio Caesar during a 45-minute phone call 4/3 which commenced at 10:55 am ET.
I have automatic payments set up through my online banking, which sends a check for more than my bill amount, to avoid any shortages based on the varying bill due to days in the month. I send this payment two weeks ahead of the due date.
On 3/13 my bank sent a payment of $155 for my March bill, due 3/27. I have attached the EFT showing you deposited my check, which my bank indicated was deposited by you on 3/21, yet I started receiving non-payment notices and termination threats. At that time, I should have had a $24.60 credit in my account.
After discussing the issue as described above, I issued a check for the $130.40, despite you having already cashed my prior check for $155.
While checking my account today, I discovered that you have now issued a bill for $282.77, still showing the $130.40 as past due, despite your now having cashed two checks totaling $288.40, and had the audacity to charge me a $9.99 late fee, despite my account being noted that a payment was already sent.
I find it outrageous that AT&T charges $65 a month for service that half the time doesn't work and when there's an issue, which every month I have five or six issues where I have to call AT&T in which an average of 3 days to finally reach somebody from AT&T because my service doesn't work but they charge you $65 a month for service that you can't use and then when you call service at 611 they have an automated system and you have to hit the same button and say the same answer 16 times before it brings you to the right location and then as they're connecting you to an operator? they hang up on you.
AT&T does not have any customer service all they care about is taking your money they can care less that you do not have phone service that I'm paying for... AT&T doesn't work and nobody will answer the phone when you call for help AT&T sucks. I'm going to be going to Metro PCS.
In December 2019 I signed up for AT&T Uverse. Being in the middle of football season, I asked the lady that I was speaking with 3 times and was assured each time that they had NFL Redzone. I set up the service and when Sunday comes, I cannot find it on the TV anywhere. At that point, I call in for assistance finding it and find out that I was lied to, they do not even offer NFL Redzone. I took a couple of months and figured out that I wanted to switch to Spectrum. At that point, I called AT&T, told the young man on the phone that I intended to cancel my service and wanted to pay everything that I owed to that point.
I paid what I owed and immediately turned took all of the equipment to the UPS store and turned it in. All of this information should be on a recorded call that can be heard. The lies I was told in the beginning, the call of me canceling my service, and the equipment turn-in has been verified by the people I have spoken to since, plus, there has been absolutely no activity on my account since the cancelation and equipment turn in. At that point, I had switched to Spectrum and had full service with them.
Being on the phone and juggled back and forth with several people in July, they finally canceled my service but were billing me in excess of $800 for services that were not supposed to be charged. The last person I was on the phone with assured me that everything would be taken care of. The only thing that was done was they adjusted the bill $200 and sent me a new bill. Since then I have spent countless hours with countless people explaining my situation and being told that the people I was talking to could not help me and that they would send it up and someone would contact me. No one ever has. I did my due diligence and canceled my service, paid what I owed, and turned the equipment in. I can't imagine how any company could in good conscience continue to not help me get this corrected. Now, they have turned it into a collection agency and now I have another issue on my hands.
This bill is not owed, it is due to the incompetence of the employees at AT&T. Honestly, this is the worst experience I have ever had in my life with a company, From the lies that I was told in the beginning, to the way they have continued to bill me after cancelation, and the lack of contact with anyone that could help me resolve this after being told that someone would contact me time and time again. I do not owe this bill and I would like it to be resolved by adjusting it to $0.00
I have a phone that I am trying to unlock. The unlock number provided that was generated and given to me has a fail message. I have NOT put it in wrong. Plus, At&t and T-mobile have both tried the code. We have switch the sim card twice. The sim works in every phone but this particular phone. I have been told numerous times that the code itself is faulty. I have tried contacting and have spoken to many various supervisors, all who tell me that they will be working on this case and will call me back.
I have yet recieved 1 call back from any one of them and just found out every case assigned to me has been closed. Yet, the phone clearly hasn't been unlocked. They keep giving me the same bad unlock code instead of fixing this issue. I own the phone free and clear. I have jumped through every hoop your customer service has asked of me. This should be illegal to hold your phone hostage like this.
I used AT&T Roadside Assistance on 08/24/20 . They charged me a $40 surchare for the service . My insurance will reimburse me the fee but I cannot find anyone at ATT&T to help . They have the service thru Allstate Insurance and I have gotten a dead end there too .How hard would it be for someone to fax the receit that I never recieved to my insurance for me . When you call either place you get the run around . ATT&T says they don't handle it , when they are the ones selling the service .
Allstate can't help me , but when they transfere me to a customer service rep it is an automated service . On the phone for over two hours . AT&T sucks along with Allstate customer service . The number on my bank statement is 423-900-8305 and it goes directly to voicemail . Called two days and no one has relied .
AT&T is a total fraud and I wish someone would investigate the number of people they lie and cheat to. I recently contacted them for 2 phones and was informed that I would only have to pay $1 a month for a 30 month installment for each phone. When I got my bill today, I was being charged $15 a phone. I know $28 a month for 30 months isn't a huge deal but I am sure I am not the only one that they are lying to.
It's the principal and the lack of integrity by the company to make it right. I was on the chat for over 6 hours to purchase the phones and I was on the phone for over 2 hours today trying to get my bill straightened out. They were not willing to stand behind the people that they hired and who told me the price of the phone.
Please see the attached transcript. In it, you will see where I repeatedly asked if the installment would be $1 and they confirmed that. I just hope this might help other people not get taken by this dishonest company.
(Long story, I was warned about att, I didn't personally have problems because I never had to directly deal with them)
I got ATT internet and TV (bundle for $120, the internet was $40 tv was $80, the internet was $60 without bundle with free $99 install) expecting to move with a family member expecting to move quite soon. The installer did a terrible job, just throwing down TV cable haphazardly along the bed. I saw it and personally moved it behind to try to make it better. Shortly after the guy mentioned a wifi booster. I asked about the price and he said $99 I said I never needed them before and was clear I wasn't interested. He left after the install was done.
Later I noticed the wifi booster was not only there but plugged in meaning I was charged something I never asked for. I find out I wasn't going to be able to move as I thought, meaning I was going to have to pay the bill I was never going to use. On the third day after install, I asked about what could be done. The person mentioned service suspension and said it will be shut off and you won't be billed. I said alright I'll do that.
Months went by I called every so often to check if it was still in suspension around the last of the month I get a ~$225 bill and I was pissed. I NEVER EVEN GOT TO USE IT. I called them. Turns out they said the bill is sent out the same day as install but they will refund the wifi booster next bill cycle. Fast forward to a couple of weeks ago where this all went south. Knowing I WAS going to move. I called them up saying I want it turned back on. They said I still owed $193.14. I was like wtf, what about the wifi and the service that was never used. They said again the bill was sent out the same install day, I think they said it was in collections but I can't remember. Then they basically said you still have to pay the first month.
As this is a long story (which I'm awful at) They said if you want service you need to pay the remaining balance and call them back saying you did to get service. Since I needed the internet I paid it anyway (I wouldn't have otherwise as I won't pay for something I haven't asked/used, obviously). Soon as I did the app said my account was canceled. Holy fk I was pissed off, to say the least...After being on hold for 30 mins, then getting disconnected, calling again, talked to someone then getting transferred, and immediately losing connection like it was on purpose. Then getting the PR basically f you speak about them somehow caring but there's nothing they can do about it. I end in defeat.
The next day or so I FINALLY get someone that was actually competent but one of the stupid sh*t AT&T decided to have the need to send me ANOTHER modem because something about it not working and hard-wired/built into it. I said all pissy that's like buying a new phone bc you can't charge it. In the end, the women said I will note this and you should (I haven't) get a call about this and you can talk to someone and see if they can resolve it. Two days later I get the new NEW equipment modem (had to install it myself which was no problem, but I had to register which I never saw on the instructions so it took like an hour after I had the computer and internet physically connection to actually have internet access) I have internet now which of course I'm using but I'm still out. They also said the wifi booster is $49 and basically call me a liar and being out the $193.14 even though it SHOULD only be $7/mon equipment fee, taxes, $35 processing fee, and less than THREE DAYS I had service.
I called AT&T DirecTV to cancel my service due to being unemployed during a pandemic and the bill being over $220 for years. Service was disconnected 7/21/2020. However, the rep told me that they would not pro rate my final bill, which means I will be paying for 2 weeks of satellite service which I will not receive. So - during a pandemic, after telling the rep (truthfully) that I had been unemployed for months, which was why I was cancelling service, AT&T Policy is to charge customers for a full month regardless of where their cancellation date falls in the billing cycle. Apparently, this is perfectly legal. I consider it FRAUD. Can you imagine how many millions of dollars AT&T is swindling off its customers?
ATT was running a special for BJs members - I had been looking to change my cell phone for a few weeks and so their offer to give a $250.00 gift card among other special was a good deal. I wrote everything down with prices and said I would return the next day with my husband.
I returned and the salesperson Zack was not there. The next day I called and again he was not there. I called for 2 more days - not there. On Friday I called the front desk of BJ's and they got a rep to come to the phone.
It was a different person. She didn't know what happened to Zack but she would be there the whole weekend. I read through my list and she agreed all the prices were right. Went right over and as she's writing up the order the prices were much higher.
I showed her my list and she said she misunderstood - that Zack gave me the wrong price. I had her call her manager - his reply was he was in a meeting and couldn't talk to me. I left - no one ever called back. I called Corporate office of BJs and they said they would investigate.
I did get an email but then nothing. It has been a month now so I am just going to let consumers know what's going on.
(1) I've been with AT&T for a few decades now. I called to upgrade to a newer phone. We went through the process, but at the end of the call, I was told delievery might be a bit longer due to Covid19. I said I would cancel the order and just go up the street where there is an AT&T store. We both called the store to make sure they carried the Iphone11--the representive assured us that she has it.
(2) The following day I go to the AT&T store and sat for over an hour with a mask on, awaiting my turn. When it was my turn, she couldn't help me because AT&T didn't cancel the order or reverse the upgrade
(3) Call to AT&T (mid April) they listen to the issue, apolygize, promise I will receive my refund, and the cancellation/reversal of upgrade was completed.
(4) A week later, another call. Different person--again promises everything to be rectified today.
(5) Another week another call--where's my refund? I get told it was put into my bank account and I will have to ask my bank where it is?? Then she said, she would create a ticket to have someone follow the money trail--could take 5-7 business days, I responded with, it will only take me 5 mins to get a new phone carrier. Tons more promises, all are broken naturally
(6) Call and speak to the retaintion department--the guy informs me, the order was never cancelled. ( now I'm losing my patience)
(7) Automated system probably works off of keywords spoken, so call can be directed to the right dept/person--system heard some new keywords today, that I'm pretty sure isn't in the system. I beg someone to allow me to speak to a manager--I get put on hold per usual for a lengthy time--she comes back on the line and says...my manager said your refund will be in the bank this Friday. I again said, please have her/him call me--she said she will--never did and of course there wasn't any refund.
(8) I'm going to bypass other phone call attempts that I made without any resolution, to an email I received from Latrice Keith. I would like to speak with you regarding a concern presented to AT&T Office of the President. My name is Latrice Keith and my number is (925) 302-4849.
Please call me Monday - Friday between the hours of 9:00 am - 3:00 pm PT. If I am unavailable, please leave a message with your phone number and the best time to reach you.
Our top priority is to treat our customers to a premium experience every time they interact with us. Thank you for taking the time to contact us and explain your concerns.
Seriously???!!!! I made four calls to her and left a voicemail each time--she never answered and has not returned my call.
(9) Yeah, I'm furious and I'm not going away. Not only have I been with them for a few decades, I have my whole family with them as well. I truly appreciate the thank you I'm receiving for that.
Some time today, my phone was unable to call out. My daughter is here visiting, she is also an ATT customer and SHE cannot call out either. I have an iphone, she has an android. I can do other things on my phone. Siri works, apps work, just cannot call out. Even though it SHOWS I have my usual one or two bars. Tried logging into att, said my pass code was wrong. Now they could text ME a temp one. So I know my phone works. It's just not able to make a call.
My house is BARELY on the outer fringe of the towers range. I even drove to the town where the one and only tower is located. STILL no service.
This has happened before. That tower has issues and NO ONE at ATT realizes it.
Gotta get past about six rounds of low level morons before an actual service tech gets the message.
I checked their site to see if there is an outage in my area and it shows all clear. WRONG.
I logged into my att account page, no problems, I'm on pre paid, all good. Searched for help, USELESS.
BUT I tried searching for "live chat" and that actually came up. It's not visable on the page but seems they have it. BUT... the thing is an autobot and keeps telling me to sign in. I WAS ALREADY SIGNED IN! But ok, clicked the link, logged in, chat pops back up asking me to sign in. And around we go. Dead end useless circle.
The last time I went through all this I found them on twitter. So I've been sending messages to at&thelp on twitter. Also useless! I started this at 6:23pm. Between 6:23 and 6:49 I have so far heard back from no less than five different people!
KatS CesarR VanessaC AnthonyW PaulinnM
I've been asked for my zip code multiple times now. I told them EXACTLY where the one and only tower in my area is located. Then I wait..... zzzzzz..... and someone else asks again.
The closest att store to me is about a half hour away and closes in a half hour. And of course, NO live chat and NO email available at all. Only a phone number WHICH I CANNOT CALL!
What is wrong with this company?
How can a "communications" company be so danged hard to COMMUNICATE WITH?
And trust me, THIS is the best in my area. T-mobile has no service AT ALL. Had Boost years ago, heard they use the exact same tower. Thier support was bad but at least I could eventually reach a human. (usually took days, one reason I left them.) Verizon left a rotten taste when they were the ONLY land line around. Pre cells. They were so horrible I would NEVER go back to them. Sprint perhaps, only that would mean buying a new phone.
And that's all there is. Bad, worse, and no service at all. Just dandy! Maybe I should hook up tin cans with string to people I want to talk to. Be more reliable than this.
They may be using the software where the can see your screen. I have important missing emails .
Not including Texarkan Arkansas watching me
I switched from Comcast to AT&T for TV and internet.
They installed on May 23, 2020.
The same day one of the boxes didn't work, I called in, they mailed a new box, took a week to get.
The week of June 3rd I called in because the box in the master bedroom kept going off, then failing to connect, after 30 minutes with customer service the resolution had to be changed.
Tonight, June 15th, 2020 the box in the master bedroom went out 6 times when I turned it on. The 7th time there was a error message telling me to log out of other devices to use this TV.
We pay for 4 boxes, only 3 of the tvs were on, I called AT&T, the cs person told me despite paying for 4 boxes we could only watch 3 at one time.
I ask for a supervisor, he kept avoiding connecting me, spent close to 15 minutes with him repeating why did I want a supervisor, after raising my voice several time he transferred me.
The supervisor said we could only watch 3 tvs at a time. She said things could change in the future but that's the way it is right now, that they report customer feedback and they could change it.
When I complained about paying for 4 boxes and only being able to use 3, when I ask why I wasn't told this when I signed up or when they installed the supervisor told me it was in the terms and service.
I ask for the 4th box to be returned since I could not use it when the other 3 were on and she said I was passed the 14 free look, that I was in a contract and would have to pay for it.
I inquired about AT&T billing cycle, so I know what to pay and owe nothing. So on 5/1- I call AT&T and was told 4/28-5/28 is my cell phone billing cylce and this is your balance for this period. Pay this in full now and you owe nothing. My normal monthly bill was $76.75, but AT&T said I had to pay $111.16, I paid and cancelled 5/21/20. On 6/9/20 I received an AT&T bill for $109.23, when I call AT&T to ask why this bill, when I am with another carrier since 5/21/20, AT&T had me on the phone for 1hr 20min for this one question (told billing was from 4/29-5/28 for $109.23). My monthly bills were $76.75. I immediately knew this was wrong. Billing below is different every month, I am a stressed teacher on a budget. AT&T are billing THIEVES, who messes up your credit.
Nov- $76.75 paid
Dec-$76.75 AT&T said I only paid $40.00 of this bill
Jan- $70.98 paid
Feb-$148.06 paid
Mar $77.08 paid
Apr- $154.16 paid
May 1- $111.16 paid
Jun 9- $109.23 - new bill received
This billing is not right
I wrote about AT&T cable billing problems before cancelling my service. Now I have cancelled AT&T Wireless phone, and I am being billed for phone services I did not use. I pay monthly, what AT&T bill says. but when I started inquirng about cancelling I kept being "blindly" transferred to the retention dept, Which ALWAYS try to keep you as a customer or charge you alot of money and say until you paid this bill in full, you cannot cancel your service. AT&T are bullies when you want to cancel.
Back in October 2019, I called AT&T regarding our Uverse account. We had used them for TV for several years and were generally pleased. At the time of my call, the service representative asked about our cell service. We had been twenty-year customers of Verizon and had always had a good experience with them. The Service agent said we could get "Free phones" if we switched our service to AT&T. We have 3 phones in our service and she said each phone would be "free". I said yes, that sounded like a good deal.
She tells me that we'll see some initial billing for the phones, but it will be reversed in 6 months and we'll receive credits. The nightmare begins. The phones don't arrive for several weeks. One of the phones is faulty. There is difficulty changing over from the Verizon service. Multiple calls are made to AT&T. Each one over 1 hour in length, some over 2 hours, while they make you sit on hold. Even asking to speak to supervisors doesn't help. We're told to send back the faulty phone to be replaced. That was in November or December of 2019.
Today it is June 2020. Even after numerous calls, the phone that was to be "Replaced" never was, and my last call to them last week, the representative said it was a "buyer's remorse" return (which it never was) and after at least 8 separate phone calls regarding the missing phone, why would that only be discussed now. In addition, we have been charged every month for the "free" $500 phones, and I was told on the last call that we were supposed to have sent our existing phones in to have gotten the free phones. I ASKED when I made the switch if they wanted our current phones and was told "no" by the service rep. This last call, the serivce rep then tried to say she might be able to give us some breaks on our TV service. I said, that was not the deal. It was never the deal. I was told "FREE" phones. This was a classic "Bait and Switch", and I am horrified that a large company like AT&T can get away with this. We were good customers of Verizon. I would tell anyone to not believe any promises from AT&T. They are a scam company.
Relocated from one condo unit to another in same building. Had to move out of the previous unit in June 2019. Bought a condo in the same building and did a full renovation taking it down to the studs. Did not move into the new condo until March 30, 2020.
Continued to pay for DirecTV service the whole time because it was too complicated for DirecTV to manage the account equipment.
In August of 2019 I had DirecTV come out to put the dish for the new unit up and run the coaxial cable to my unit. Several technicians were unable to get the coaxial cable to the unit and so I paid someone else to get the coaxial cable into my unit. AT&T/DirecTV billed me $200 in August 2019 presumably for a dish installation although there was no coaxial cable run between the dish and my condo unit.
i requested a technician to finish the installation which was set up on March 30, 2020. There was no charge for this appointment and the technician came out and quickly had my service up and running.
Then the technician told me that he wasn’t going to get paid as much with the kind of service order that I had and he asked me if I would be willing to let him call AT&T/DirecTV and put in a different kind of service call.
He explained that there would be an initial charge of $200 (Presumably the same charge that was billed in August of 2019) on my bill but it would easily be removed. He then called into AT&T/DirecTV pretending to be me and placing the new order.
Later, I was notified that the charge could not and would not be removed. After spending way too much time on the phone, “the back office” has decided that the charge is appropriate.
How can another person, let alone an AT&T/DirecTV contractor, falsely portray themselves to be a customer and put unauthorized charges on that customers bill.
I should not have agreed to let the technician make the call but the facts are that a designated AT&T contractor explained what would happen and it did not happen the way it was explained.
I have all the backup that shows clearly the fraud. The charge in August 2019. The same charge again in March 2020. With respect to the service call on March 30, 2020, my original order Activity Number 1-375J0GS8 showing that the technician arrived at my home at 10:40am on March 30,2020 and my acceptance signature was captured on March 30, 2020 at 11:05 am -25 minutes later. Then, I have another Activity Report 1-375YDJ9D that says that the technician arrived at my home at 12:52 pm on March 30, 2020. This Activity Report says that my acceptance signature was captured on March 30, 2020 at 11:53am - before the technician supposedly even arrived!
Went to AT&T outlet in Lewiston ID, upgraded service from 9GB to "unlimited extra", specifically asked about additional charges and was told none would apply. Upon receiving bill it was 50.00 more than last, attempted calling 5 consecutive days, on hold for over an hour, finally made contact, refused to refund misrepresented amount, Finally allowed $20.00 credit, refused contact with supervisor or legal department. changed service back to 9GB temporarily
I called AT&T to buy the phone and service in December 2019. They offered me a plan where i can trade in the phone with Mobile share plan and they will provide me iphone11 and iphoneXR free by providing monthly credit. I called after my 1st billing cycle when no credit was provided and customer service told me that i will get i n next billing cycle.
I did not get in 2nd billing cycle so called AT&T customer service and they said i have to switch to Unlimited plan in order to get the credit. I don't need unlimited plan and asked them to owner the plan offered to me and provide. I sent them my phone for trade in but still not getting any credit. I called customer service 4 times and every time they escalated to supervisor, loyalty and national but never got it resolved. It is very frustrating to get the credit and i am still waiting for my credit. It is so much bureaucracy in AT&T and i am the victim of their bureaucracy.
I request AT&T to look into my case and please honor the promotion provided to me.
One of ATT "In home experts", came to my residence to check on the work of a technical workman who corrected my landline problem. Then I asked how much it would be if I brought my 2 cell phones over from Consumer Cellular.
He then explained his role as a "In-home Expert" with ATT. He said they can give "Deals" to people that are not available in the ATT stores. Further more if I would trade in my, and my wife's iPhone 7…ATT could give me and my wife….a new iPhone 11…and he had 2 in his vehicle.
He also stated that ATT could also port over my land line phone number onto my cell phone because it happens to be a DUAL SIM phone, therefore I could cancel my land line all together and still receive calls from that old land line number. That sounded good so I took him up on his offer to bring over my, and wife's both cell phone numbers and my old land line phone number to ATT.
WHAT HE DID NOT TELL ME -Meaning, we were LIED TO!
1.He did not tell me: That in order to get this trade-in deal I had to add another line to my account. When he learned about my land line phone number he said they could port that number over to the new Iphone 11 and I could answer and make calls to and from that number as well as my old cell phone number. That would solve the problem of adding another line without TELLING ME that was mandatory to get the deal. But, since my wife had no need of another phone number on HER phone, he had to make up this story about needing to use a *bogus number to get back in the system to port her phone over from the pervious provider. He obviously knew if he told us the truth we would have never done the deal. This was an out and out lie to prevent us from knowing the truth, which would cause us to cancel the transaction then and there.
2. He did not tell me:That this plan that I signed up for, had the the Advantage Protection plan attached for both phones, costing a $40 each per mo. was MANDITORY!
3. He did not tell me:That each phone was charged $23.34 PER PHONE (as if we were buying the phones from AT&T and it was like a monthly payment as if we were purchasing the phones) for the first 30 days or until our old phones get turned in, and even in that capacity, THOSE PHONES had to be EVALUATED as to their WORTH, which would be put against the price of our new iPhone 11's, meaning we would still possibly have to pay more money on a monthly payment to own the phones after 2 years.
4. He did not tell me:If we wanted to return the phones and cancel before the 14 day "Buyer's remorse" law in California (which he did not mention at all), that there would be a $50 "Restocking fee" PER PHONE!
5. He did not tell me…That I had to pay the TAX on the two iPhone 11's costing basically $700 each. Which was at least $108.00 Plus other activation charges. He just said that was the down payment to get started, I thought it would go against the monthly usage of the phones.
*In Home Expert installing BOGUS NUMBER on my account
The (Un named) In Home Expert employee number MS525Q"SAID", he could not make the software function to port over my wife's phone, 310 710 xxxx because he said it "Wouldn't take", and he couldn't get back into the porting software with the same phone number so…he used a bogus number to get back in so he could port her existing number over. That number was still on my wife's NEW Iphone 11, that we COULD NOT REMOVE, and that number was still on the phone when we turned it in at the local ATT store in . Later I learned from a friend who had the same exact experience with AT&T…with turning in his old phone for an iPhone 11, that in order to get the trade-in deal you have to ADD ANOTHER LINE to your account on that particular phone! Now that explains why he made up this story about needing to put a bogus number on her NEW phone (which was a dual SIM phone) to satisfy the parameter of having to add another line to our account, without telling us the truth!
WHICH MEANS: I WAS LIED TO!The "In home expert (un-named here) just added that other line to my Wife's new phone INENTIONALLY and made up this story about needing to use a different number to get into the sytem!!! If he told me the truth, I would have NEVER condoned going through with this transaction! And, I just had a conversation with a friend that said the same exact thing happened to him when he traded his old phone in to ATT, that ATT attached another phone number to his account without telling him directly.
In looking at my bill on line I find that that bogus number which I NEVER gave my permission to add to my account…was listed on my wife's phone as her additional phone number, and would be costing us $45.74 a month if I haden't cancelled both cell phones with ATT on 02/04/2020 and TURNED IN both phones to the ATT store in Mission Viejo Ca. My cell bill with my previous carrier was $43 a mo. for unlimiteded calls and texts, my first bill with ATT was $315.78
When I called his cell phone number the salesman gave me, I left 3 messages on his voice mail, and two texts describing this and other issues. To this date he has NEVER called me back. I also got the cell number of his supervisor, and left texts and VM messages on her phone as well. SHE never has called me back as of 3 weeks later. What a scam they're running here!
OTHER NEGATIVE ISSUES WITH ATT
EMAIL
When I called tech support I asked "What would my new email be, since I was canceling my Cox. net account. Tech support told me "Oh that's no problem you can keep your old email addresses. I asked how that could be possible if I didn't HAVE a Cox. net ACCOUNT?! They said, "Don't worry you can do it , we're not sure how it works but you can keep your old email addresses.
I just got an email from Cox saying because I canceled my account with them, all my email addresses associated with Cox would be deleted in 60 days. This statement that you can keep your existing email address permanently was, and still is an out an out lie, and all of the ATT tech support people are telling potential customers this same lie.
I have that "@cox.net", email attached to many places, and it's critical to have that in force, therefore I have to cancel the internet portion of ATT and reinstate Cox to prevent a lot of potential problems. Because they lied to me.
When I signed up w/ATT cell service, I had to fill out an exhaustive form, and I checked NO on Paperless Billing, NO on Autopay, and the NO on the Advantage Protection plan. I called tech support, and billing, and they told me that those choices were logged in as recorded as "NO". Then, ATT sent me an email that said thank you for signing up for the Autopay, the paperless statements, and the Advantage Protection Plan.Then I called again and some tech support person said they would remove me from those things. They kept sending me emails saying, "Thanks for signing up for paperless billing etc.
I called ATT tech support again and they said, "No you DON’T' have paperless billing but ATT just sent you that email because it 's the same one they send every one". REALLY!? They just send out faluse info because they don't want to change it to make it relavant? I wish I'd never heard of ATT Wireless!
DO NOT USE AT&T as a PROVIDER! They will RIP YOU OFF! When I moved last year, I cancelled an AT&T and Direct TV bundle package. Noticed on my bank statement that they continued to bill me for services that were not only disconnected, but for an account that I had any online access to anymore even after I cancelled the account and payments online. (My log-in was no longer recognized by their system.)
The customer reps or robots I spoke to claimed "they had no record of my phone calls" and I proceeded once again to cancel the account and asked for reimbursement of the payments. Of course, the rep couldn't authorize the reimbursement so she suggested I got to a store to rectify the issue.
I asked for a supervisor and was put on indefinite hold and ultimately got disconnected but had assumed - based on the almost 2 hour conversation I had with the rep that the account was cancelled. In fact, I made a huge deal about it and the rep told me that it was handled. Then today, I called to ensure that the account was closed and was informed that it was STILL OPEN and was still being debited from my bank account.
I asked for a senior supervisor and she proclaimed that "She had no control over what her employees put in their phone call notes which is why the account was never closed." When I complained that those reps were causing me to me financially responsible for their incompetency, she said that I was ultimately responsible for ensuring that the account was cancelled and the best they could do is go back 2 months.
I thought it was cancelled, I said. I got a confirmation cancellation # from the rep and even then, the senior supervisor denied their responsibility. When I presented that info to the supervisor, she just read from her script. What's scary is that these conglomerate as*holes have access to my bank account.
I wish I had thought about it earlier, but I'm calling my bank to ensure that they will block any future charges and will dispute all of them. For AT&T to have such deep pockets - it makes me sick that these as*holes train their customer reps to prey on the vulnerability of the system. I'm pursuing legal action and look forward to seeing that snarky supervisor and the stupid robot reps burn in hell!
DO NOT USE AT&T as a PROVIDER! They will RIP YOU OFF! When I moved last year, I cancelled an AT&T and Direct TV bundle package. Noticed on my bank statement that they continued to bill me for services that were not only disconnected, but for an account that I had any online access to anymore even after I cancelled the account and payments online. (My log-in was no longer recognized by their system.)
The customer reps or robots I spoke to claimed "they had no record of my phone calls" and I proceeded once again to cancel the account and asked for reimbursement of the payments. Of course, the rep couldn't authorize the reimbursement so she suggested I got to a store to rectify the issue.
I asked for a supervisor and was put on indefinite hold and ultimately got disconnected but had assumed - based on the almost 2 hour conversation I had with the rep that the account was cancelled. In fact, I made a huge deal about it and the rep told me that it was handled. Then today, I called to ensure that the account was closed and was informed that it was STILL OPEN and was still being debited from my bank account.
I asked for a senior supervisor and she proclaimed that "She had no control over what her employees put in their phone call notes which is why the account was never closed." When I complained that those reps were causing me to me financially responsible for their incompetency, she said that I was ultimately responsible for ensuring that the account was cancelled and the best they could do is go back 2 months.
I thought it was cancelled, I said. I got a confirmation cancellation # from the rep and even then, the senior supervisor denied their responsibility. When I presented that info to the supervisor, she just read from her script. What's scary is that these conglomerate as*holes have access to my bank account.
I wish I had thought about it earlier, but I'm calling my bank to ensure that they will block any future charges and will dispute all of them. For AT&T to have such deep pockets - it makes me sick that these as*holes train their customer reps to prey on the vulnerability of the system. I'm pursuing legal action and look forward to seeing that snarky supervisor and the stupid robot reps burn in hell!
They did nothing to fix or repair the volume on my T.V. and cable box form the volume running up sporaticly
There help line reccommeded if I had 2 T.V. to turn them both on at once. that actuly helped but did not
solve the problem of volume going up and out of control.
Signed up for internet service. Service works faster than Comcast, but it went out. After calling them for 5 days in a row, decided to put it on Vacation Suspension till they resolve the problem. eVERY DAY FOR 5 DAYS THEY TOLD ME IT WOULD BE ON TOMORROW.
iT NEVER WAS. Turned on my Comcast for a month till next billing cycle 12/5. At end of billing cycle called ATT back to take out of vacation hold. turns out they never actually put it in vacation suspension, but they had notes about it in their system. Service restored.
Then I get an email about 12/20 saying next amount due is 96 dollars instead of 50 dollars on 12/25. I didnt have time to call in and inquire why it was 96 instead of 50. Service is on Autopay but disconnects 12/25, their office is closed on Christmas. So I go ahead and sing into account and pay the putstanding balance.
This is when I find out there is an additional amount due for 10/ something till 111/something, so apparently they want to get paid for services they could not render or was on Vacation hold. Serice still out all day 12/25, just great. Im done with this company, Im trying to sit here and avoid just taking the modem outside on the driveway and smashing it with a sledgehammer.
ATT sucks cause they just cannot coordinate with the customer. They want to automate their systems but they get shitty programmers doing the website. Why arent the Indians answering on Christmas day?, their christmas day is over cause they are across the dateline.
Also, they continually expire passwords so even though their website sucks, you still cant get into it. They want to link accounts, not sure what that means. When they send an email with a bill, its not attached, its just a link to a website to again, you guessed it, login, with password, they expired. They seem to expire passwords every 28 days or so, Makes sense.
They do have a very secure system though, because noone can get in and use it. Kind of like if I buried my car keys in the back yard. Highly secure, but not very useful. Ill be tunring slow Comcast Prepaid modem back on today, to get interent service back, and then by by to ATT.
I had a 9GB internet plan which was sufficient for me. I had 3 lines on my family plan. I went in to 34th Street, NYC store to upgrade my phone from XS to 11 Pro. They gave a new phone , I traded in my old one. Well and good.
And then came the manager and advised to switch over to Unlimited Starter plan because that will be less than what I am paying at the moment for the 9GB plan.
It will be about $25 less. And showed me the charges. Well and good. Also she said it will be effective after the date my current plan ends for the month. Nice. She is tood good.
If something is Too good to be true, it is not. I believed AT&T but seems they are scam artists. The plan amount came to be about $335 which was about $50 MORE than what I was paying currently.
Also a new activation fee was charged to my plan and now I see a mysterious new # in my plan. I got neither delivery of the sim card nor I was told that they are going to sneak the new number in.
I could use any type of calculator but nothing what they told me happened i.e my bill could never go below my current bill.
They always bragged about package deal, but none were ever given i was given a wireless upgrade with 6months ago they tried to charge me $106 a month for that a wireless phone never activated and keep trying to charge a storage fee of $45 for canceling the wireless service they made a mistake the incorrect cell number.
All digits have to be right for activation they even sent the store fee to a company called Sequim Collection and still asking for payment of $45 .00 the phone was never used no activation they have thousands of overcharged customers just like ours $100 to $130.
Over charge each month i complained they claimed never recieving a check by mail. i was checking for simular payments by a credit card her discover that was ok. but the $!00 to $130.00 was correct internet went up $15 to 50 a month $ 50 phone up $ 50 cable up Is correct. the deducted $100 for service then raised it up again i discountinued their service. i was not happy.
I tried the "service" but when I realized how bad it was I tried to cancel but could never reach anyone. DO NOT USE THIS SERVICE! They owe we several month's payments. Also during this period, I had severe eye injuries and went blind. I told them this and they still wouldn't help resolve the issue. They are a ripoff! The "service" is terrible!
Re: (Complaint) FYI, I hate making complaints but as 45-year long loyal customer who loved AT&T until now, I have no choice. Being disabled it would be appreciated if someone gave me the courtesy and took the time to read this and address it. Thanks.
10-7-19 Dear AT&T As former law enforcement officer on a 100% VA disability from a combination of preexisting war wounds and job related injuries I was taught to take notes and write down all the particulars of a complaint ergo the following: On 10-4-19 I called AT&T thinking I would speak to someone in customer service who could help me in upgrading my Internet speed.
For about an hour starting at 10:52 A.M, I spoke to a guy named Rick from Jacksonville Florida. I told him I was mad because I just spent 13 minutes trying to reach my doctor on the VA Secure Messaging site for veterans and was ticked off that I never got through.
I wrote down the speeds and time to show how slow it was when trying to access my doctor’s site but it was too long to put here. I had to stop the cursor and restart it several times. I previously found that it loaded up a little faster when you stop and restart it.
I needed to discuss my health issues with my doctor so, it was important to get in contact with him. Rick was very sympathetic and understood the need for having a faster speed. He told me I could get a 1.5 MBS upgrade from my 758 MBS.
While talking about speed, I said I would check the speed test site I have on my computer tool bar while we talked. I did a couple separate tests that showed the different speeds, all were different and low. One down load was 0.51, up was 0.08, ping 122.40. Another was down 0.27, up 0.13, pings 136.75. Rick said he recorded it on his computer so you can check it out.
I don’t know much about the speeds; I only know that my machine is very slow. Rick suggested that I have a technician come out to the house and check the wiring to make sure there wasn’t a problem there so, he set up an appointment for me for Saturday 10-5-19 between 1&5 P.M. and then told me he couldn’t give me the upgrade in his department, he would have to transfer me.
He waited on the phone with me for several minutes for someone to pick up in customer service but no one answered. After about 10 to 15 minutes or so I told him there was no sense of him waiting with me so, I told him to hang up and leave me on the line and I would wait.
He said he wanted to call me Monday for a follow-up so, I said around 11:00 A.M. would be okay. This should all be in the computer at AT&T. A few minutes later at 12:02 P.M. a guy named Channing from the Philippians answered.
I explained my life away again and was told that he didn’t do the changes I needed so, he transferred me again to a completely incompetent idiot named Sam, also in the Philippians at 12:14 P.M. Without exaggeration I had to tell this guy my name and address about a half dozens or more times as well as my account number that I read off my billing statement.
He must have said, " thank you for your patience more than a dozen times” as if that would suffice. He kept questioning the 4 accounts that I have in a bundle with AT&T because he couldn’t find my Internet account to verify it. I said that he should read back my account number to me to make sure he copied it down right.
Instead of doing that, he asked for it again. At that point I had been on the phone for over an hour and was ready to give up and he said, " Oh! I’m sorry but we don’t have that speed in your area yet.” He went on to say that the company is putting in fiber optics in my area and that someone would contact me when it is completed.
He also said that the first guy named Rick lied to me and that he would put that in the computer. We hung up at 12:38 P.M.. For some 8 years now I’ve been calling AT&T off and on asking if I can get a higher speed. They always said it will be there soon, which was baloney.
One of my biggest issues is when I tried to send a couple of pics with text to my state senator through my desktop computer a few weeks ago. I let it run for 45 minutes checking back and finally gave up. The little cursor just kept spinning and spinning and spinning.
I tried my tablet knowing it took 8-10 minutes to send one email with 2 pics and it finally went through after several minutes but I thought my desktop would work faster ergo the attempt, which brings me to the Saturday appointment.
After waiting for 3 hours and 40 minutes for the technician to arrive, I got a recording call from number 1-888-321-2375 at 4:40 P.M. telling me that someone would be there in 20 minutes at 5:00 P.M. When no one showed up, I called the above number at 5:40 P.M. a couple of times trying to speak to a person only to end up having to deal with a recording that didn’t understand that I wanted to speak to someone about my appointment.
I kept being told to punch key # 8 to report a channel problem. When I changed the wording saying it was an, "appointment scheduling issue” I got the same response. On my second attempt I hit the 8 and listened until the end and was told to hit "0” to speak to an agent.
I ended up back at the Philippians once again speaking to a guy named Michael. I started to tell him that I wanted to know when the tech guy was coming. He blew me off putting me on hold. I waited a couple of minutes and gave up thinking that the tech guy may show up anyway.
Much to my dismay, to say I was extremely stressed and disappointed once again would be an understatement. It was an hour and ten minutes after my 5:00 appointment that I got another call from a recording at 6:10 P.M. saying that my "installation appointment” was canceled telling me to call 1-800-288-2020 to reschedule.
This was the same number I started out with earlier. As for the tech checking out my Internet issue, it wasn’t about having an instillation as the recording stated so, I don’t know if that was a problem with the order. This time consuming stressful nasty way to treat a very long time customer should not be tolerated.
I was misled and treated poorly by people that don’t have the customer’s best interest in mind making the whole rotten experience all for nothing. If I learned nothing else in life, if it happened to me then it happened to thousands of others. In closing, I want to add that many years ago I was given a $100.00 to come back to AT&T.
At this point in time, I wouldn’t take a $1000,00 for the grief I was put through. What I don’t need is a pat on the head and a simple apology. I want to know what you are going to do about keeping me as a customer before I go public in a big way.
As a writer for many newspapers you can goggle my name if you like to see who I am. Please respond. Respectfully, 100% disabled Marine Vietnam veteran and former law enforcement officer. Gregory J Topliff
For 11 months I have made numerous calls regarding my cell service, or lack of. For 11 months I have been given the run around with technical support. I have expressed several times that I have a medically fragile child and was deeply concerned that I would not be able to reach 911. Each occasion I expressed this concern I was reassured this would not happen.
Today in the very early morning hours I had to call 911 and my call didn't go through. I had to leave my son during his Tonic Clonic seizure and run down the street to call 911. Unbelievable. For 11 months I have held up my side of the contract by paying my bill and for 11 months I have not had cellular service in my home. Today, I called again. (four times just today) I was told that my ticket that was submitted on September 11th was still open after I was promised this would be resolved by 48 hours.
Still no resolution. Here are some of the support examples I have been given throughout the last 11 months: the towers are down; do you live in a spot with service coverage. (answer is yes, it's dark blue, and why would you be asking me this question?) Turn your phone on airplane mode to force Wi-Fi calling. (This one was my favorite) Turn on Wi-Fi calling (it's on, it doesn't work) . Reset your network. (done numerous times, failed numerous times) and finally, your SIM card may be bad (I got a new one) I have spent over $3,000.00 the last 11 months and received neither cellular service, nor customer or technical service.
Today I was offered a $25.00 refund. TWENTY-FIVE DOLLARS! Unacceptable, at best you owe me the last 11 months, the amount I have spent on Skype credits for both calling and text and compensation for the indescribable horrifying experience of leaving my child to call 911.
I called on September 16th to cancel satellite service. I am no longer under contract with them. I was told that they will continue to bill for service until the end of the billing cycle even though I no longer am connected!!! How can a legitimate company bill for a service that a consumer is no longer connected to?
I had extra charges of 243.91 in the first bill, i called the customer services 6 times, every time representative say it will take 72 hours to see it deducted from the bill. Representatives name and ID # as following; Normo ID# NB399Q, Tim ID# tp967v, Red ID# CA259E, Oraco Y80FKK3, Anisha ID# AM864C, KC id # KB0116. All calls made from 08-08-2019 until today 09-04-2019, and nothing done.