I cancelled my contract with Verizon after 2 years 3 months. I had 4 lines and one iPad account December 2016. In March i noticed i was still being charged $120.00 and taken automatically from my credit card account every month after i had transferred all my lines. I tried to call but if you are no longer in their network it's almost impossible to contact anyone. I went to the store i bought the ipad at. The manager there confirmed that this was a mistake on their part and it would take 4-6 weeks to resolve and get a refund. I returned to the store 6 weeks later to get an update. The manager was out and the gentleman that assisted me told me he would let him know and he would contact me. After a few days i sent the manager an email to which i have had no respose to. It is now August and i have been charged $960.00 for an account they created on my account by mistake of which no device has ever been attached to. I need this resolved since it is affecting my family budget.
Has anyone else had Data overages lately!! How about VerizonCloud APP Has anyone else just found out they have been using an app called Verizon CLOUD APP !! And they weren't aware of it !! Lets get together and do something about it .
My wifi was just activated recently after never having it on .I'm a 15 year loyal Verizon customer . Now I just found out due to enabling wifi,that an app called Verizon Cloud has supposedly been running since 2013 ? And everthing ,pics contacts and what else IDK is now on My Verizon. I
never gave this app permisson and I want all that removed and never to be seen again .I was under the belief that My contacts were being saved by Verizon backup services and I have never ever heard of Verizon Cloud .
Join me In getting a stop to this and there current practice of over billing on data usage !! Please lets all join in and stop this abuse .Thanks
Called Verizon for an over charge of 18gb of data after they just sent me a text the month earlier for unlimited data for 99.00 and i was paying 80 anyways. But i didnt switch because i wasnt really going over. so two months later i went over with my plan according to them 18 gb. I called and they said that something must have been on in the background on my phone. I explained that i didnt change anything with my phone and that nothing was different, she had me go through my phone to see the usuage by apps and all together they didnt add up to what they sated i had on my plan plus the overage and this was liftime use on my phone! I explained to the lady that it didnt make sense since my plan started over the very next day and that they sent me a text message the night before it started over that i had only 10 percent remaining on my plan to update my plan. i didnt do it because i wasnt planning on using the phone that miuch after 7 at night and the plan started over at midnight. then i got hit with the overage. that they stated i consumed of 18gb in 4 hours an on an average month i used 12 with 4 lines so it didnt make since! so they offered me 1 time credit for the data i didnt use but could not explain what happened. then told me i needed to up my plan to keep that from happening. I know how much data i use on my account as i was with them for over 5 years. so anyways while on the phone i told her my service at one time was really good with them and i would have full bars instead of 2 bars all the time now, she blamed the phone for this, i explained to her if she sells a phone on their company they are responsible for the network functionality with that phone carrier not me for the phone i pick to use on their network. she just told me to call apple if i had issues withit basically that they couldnt do anything after a couple of test. then a few days later i decided to call about switching my phones to business lines for my company and take them off the personal level with me.they quoted me 400 for each phone as a deposit after 5 years and never missed a payment of 270.00 a month! are you kidding me! so anyway i contacted sprint and they did the deal to switch me over and my phone bill dropped 100.00 a month and i added 2 more phones. sprint was going to give me credit for the two phones that still had a contract on them so it would be a wash, well verizon once i started importing numbers overa couple of days
Verizon Wireless VZW In 2000 I was hired by Cellular One which later was bought out by VZW as a Business Account Executive...i was with Verizon until I was struck by lightening thru my cel phone while working...i immediately reported by to my assistant manager named Amelia...i went to eat nose and throat Dr and due to the strike due to my equalibram being off ...a short while later I had a loud pop in my ear and fluid flowed out of the ear that was struck...my equalibram was back on track...later I went to West Georgia Medical center and they thru me in the nut ward...they thought I suffered from a psychotic breakdown which was far from the truth...life as I knew it was gone...that day I became mentally disabled for the rest of my life...i won my short-term disability but lost my long -term disability...the day before a hearing in Florida to fight for my long -term my attorney asked for $2500 for flight tickets...he should be disbarred...i have medical documentation all over the state of GA relating to this matter all over GA...on two different occasions one if my co-workers insulted me by accusing my manager and I having an affair which was far from the truth...Greg saw great potential in me so he groomed me and mentored me...she should have been fired but did anything except talk to her...she was extremely jealous of my relationship with my manager...there was never anything done to her...they talked to her but that's all...more will be revealed Newnan Georgia
Beware of Verizon Trade in Scams!!!! they claim they have no contracts or agreements BUT..... they will severely penalize you if you leave the plan before 24 months. They hook people by telling them they will upgrade your phone for FREE. If you pick a more advanced phone, they will agree to give you a promotional price as long as you stay with them for 24 months. Does anyone see what's wrong with that when they are saying they have no agreements or contracts? They agree to give you a hefty discount for your trade in, but if you want to pay off your balance, they will tell you you can't because you agreed to spread it out over 24 months. so they are using this as a loophole to keep you with Verizon for 24 months. I really hope everyone reading this spreads this over social media so we can collectively HURT this company and prevent them from scamming people into agreements. This really became obvious when I was literally arguing with a rep that told me I can buy out my contract for over $500!!!! People this is a Gigantic SCAM!!! I will do everything in my power to spread this info out as much as possible and take this to the FTC. What a bunch of crooks!!!
Spent almost 1000.00 at this store approximately 2 weeks ago. Purchased a glass screen protector. A manufacturers flaw caused this screen protector to crack under normal finger pressure. Phone was never dropped or had anything dropped on it. I was given the run around and every excuse possible inside the store. As a result I feel as though I'm getting taken advantage of. I will be returning all of the items I purchased, switching my coverage to AT&T and rebuying my Samsung S8+, both of my wireless chargers, and my case due to their dishonest sales tactics. I work in insurance and it's pretty obvious to see when someone is "hunting" for a denial which is clearly obvious here. Next stop.....the BBB.
On June 1, I attempted to purchase an internet plan for my Verizon Jetpack device but it wasn't added to my account. After a visit to the local store proved to be useless, I made several attempts to talk with customer service. I was finally credited 35.00 dollars for a 2 GB plan, I had 1 GB added to the device and a 15.00 credit. I was unable to connect to the internet although I had an active connection. I had to call Customer service again and Verizon deactivated the account because of suspected fraud. They had the account messed up from the beginning and stole my money. No refunds given. I won't be doing any other business with Verizon because of their fiasco and shenighans. Ripoff artists at the best. Their slogan should be You place your order and we give you what we want you to have. Complain about it and we will deactivate you and keep your money.
I've been a customer of Verizon Wireless since 2009, I was due for an upgrades so I went ahead and upgraded to the Iphone 6Plus in October 2015. Everything seemed okay I guess for the next month well until January when my bill was through the roof! I called Verizon concering these data charges that were all knew for us since I've always been with Verizon and came from another Apple Iphone. I argued with Verizon Wireless for 11 months before someone from their executive team finally reached out. This executive said she "investigated" and someone found those charges to be from the phone. She mailed me out a new phone and
I switched phones out in January 2017. I haven't been over 12g's now for 3 phones! So how can i go from somehow using over 50g's a month with this previous phone from out of nowhere. (before I upgraded my bills were normal) back down to normal again when I switched to the phone she mailed me out on December 27th? The phone was defective and they knew it! I paid over $7000 in charges for that time period while I had the defective phone and they didn't care at all! Now i'm using my new phone, boxed up the old one and here we notice there is no return label. I was advised to dial 611 off my device and request one. Well i did that for 6
months, from January 2017 until June 2017. I would call, speak with a rep sometimes multiple reps and be promised that one was on the way. It would never show, after multiple months calling up 3-4 times a week I finally spoke with a customer rep who gave me the physical address to their Texas warehouse. she advised me to mail it back myself. I did that was promised that I would be given the money back as the form of a credit in the amount of the cost it took me to ship it out myself. Now in between there my services were suspended even though I was promised it wouldnt be because they added the price of the phone to my bill.
Our services were suspended at least 5 times that I can think of off the top of my head due to that charge being on my bill for not returning the phone. Every time I was promised by a rep that they placed that amount on hold. But then when I would call Verizon when I would notice our phones were suspended I would be told to suck it up and pay the $549.99 because it's been over 60 days! I would reply with I've been trying every way possible to get this defective phone back to you guys it's Verizon who is causing this issue! Then every time it would be suspended a reconnect fee of $60 would be added onto my bill as well as a late fee! This is NOT
RIGHT!!!! I want my money back for all those data overages and all the BS I had to endure from suspended phones, spending multiple hours on the phone with Verizon requesting a label!!! Watch your data usage like a hawk and if you see crazy amounts of overages persue it don't pay it like i did because I needed a phone for work and school!
On April 7th 2017 I called Verizon Wireless to ask why there were over charges on my cell phone account. I was told it was because I had used over my data use. We figured out why and she stated she would credit me the $30. She never did as I found out on my 4th phone call. She also stated that I could get more data and have $10 less a month on my statement. She she explained that one of my charges on the phone would go down $10 because of the plan I was going to be put on. I explained to her that I really didn't need more data I just went over the data usage because I thought I was on my sister's Wi-Fi and apparently I wasn't ...because I have never gone over on my data before, I didn't need to change.
But since she explained it would be more data per month plus $10 less, I said alright sounds good. My next statement comes in the mail and I notice it's $30 more! I called back and explained to a different phone rep what the other rep had explained to me. Bottom line, they did not believe me, so I said "why don't you listen to the recording"? Because before every phone call, they say the calls are recorded. So she said she would send a message to have them listen to the recording I waited a week, no answer so I called back. They told me the same thing so I said, well somebody has to listen to the recording. Nobody called me back again so I called 2 more times.
NOT ONCE was I told that I could switch back to my previous plan within 60 days of switching to a new one. The previous reps all told me that I could not switch back because it was grandfathered at $80 a month and it is now $100 a month for my previous data plan. The reason I found out about this is because the last rep I called in the second week of June I was told that I could have switched within 60 days and was told it sounds like that's an opportunity for customer service training. Or something to that effect. So this rep told me he would send a message to the price setting Department and they would get back in touch with me.
Back in March of 2013, my husband upgraded his phone. I discovered in the fall of 2017 that we had been charged a $4.99 VZ navigator fee each month. I was telling my son that I was upset over it and the fact that I hadn't noticed it. He let me know that when he was a salesman for Verizon, that they were told to add this to people's accounts to make a greater profit. It was done without customers knowing. I was so mad that Verizon would cheat people. I called Verizon and they offered me a $15.00 refund which was a joke. I refused to take it. Of course, they said I should have been responsible to find the up-charge. I don't think I should be held responsible when a company is dishonest and charges me for something we did not add to our account. I would have never know of this dishonest practice Verizon has if my son hadn't worked for Verizon. Shame on you Verizon!!!!
I bought a Cell Phone at Best Buy on 5/28/17. The salesman recommended a $40 Pre Paid Verizon Card to "Start out" with. On 5/29/17, I returned the Phone to Best Buy as it was NOT working for me..(I am used to a Laptop/Notebook and could NOT read the tiny print on the cell phone.) and they Refunded me the $91.94 back to my Debit Card. However, they told me they Could NOT REFUND me the $43.80 I PAID to them for the Verizon Pre Paid Card which the Salesman Downloaded to my Phone! I did NOT get a chance or even TOLD to READ the "Terms" on the back of the Pre Paid Card before he downloaded it on my new phone!
The Best Buy Customer Service Manager( whom I requested to talk with) informed me Best Buy does NOT give REFUNDS on PrePaid Cards and that VERIZON doesn't either...which,of course, is stated on the BACK of the $40 Verizon Pre Paid Card but which the salesman FAILED to INFORM me!
Due to I am 65 years old, I believe I was TAKEN in this TRANSACTION! I PAID for SERVICE that I did NOT use except for maybe for ONE HOUR of PRE PAID time at most!
A couple years ago I signed-up to purchase my phones and pay $15/phone/mo. for service. (Plus the cost to purchase the phones.) Now my phones are finally paid-off. Yea!
Problem is that in order to move to any of Verizon's new data plans they force me to pay $20/phone/mo. I have 6-phones on the account. This is NOT what I was promised when purchasing my family's phones.
I feel like this is bait-and-switch advertising. First tell me that I can pay $15 for life for service, but then force me to upgrade to $20 to get the most current data plan. Really!!!!!
I expect companies like Verizon Wireless to be reputable and honor their committments. Very disappointed!
Bought a pre-paid Verizon phone at Wal-Mart, I needed help with my e-mail so I went to the Verizon store next door. They Helped set up my phone with e-mail.
I asked how do I stop the Phone when I leave the country (I live in Central America) I was told just don't pay anymore it's just a pre-paid phone.
When I got home I started to receive bills with past due balances. I called, I was kept on hold forever and when someone answers they transfer me to department after department who tell me all they can do is accept payment.
No one at Verizon can or will do anything. I have been calling every week since December it's now almost May and I have logged almost 32 hours on the phone with them. I tried to contact the executive branch of Verizon who advertise they’ll get back to you in 72 hours but it has been weeks since. I have gotten nowhere and they are ruining my credit.
In July of 2016, after nearly 10 years as a customer of Verizon Wireless, I decided to investigate what was being offered by the competitors. Here in Murfreesboro, the outlet store for AT&T is directly across the street from Verizon. I secured a contract offer from AT&T then walked across the street to Verizon to see if they would match the offer. Although the offer was only about 10% less than Verizon, they chose not to match the offer. So, without any animosity, I made the switch.
At some point in July, I called Verizon’s nationwide “customer service” people and requested my service be disconnected. They advised they would do it immediately. I paid the money that was currently due, and asked if there would be any additional due. They said no. A few weeks later, I again called to confirm that everything had been disconnected, and to again inquire about any additional fees due. I was assured that everything was disconnected, and was told that “there is no way anything could be due, because we cannot even get into your account!”. I thanked the representative and hung up. However, I remained suspicious, because it seemed to me that I was probably due a partial month of fees. I tried to access the account online, but the organization had discontinued my access. At this point, I had to agree that the account MUST BE closed.
Now it gets good.
Because we are at a time and place in our lives where investment opportunities are strong, my credit, along with my wife’s credit, are very important to us. This account was actually held under my wife’s name. On 3/5/17, I pulled my wife’s credit and, to my great surprise, discovered a “CHARGE OFF” in the amount of $282.70 by Verizon Wireless. It had just been reported the week prior. It was not a collection agent reporting, but Verizon Wireless itself. I had never received an invoice of ANY kind.
On 3/6/17 I called Verizon Wireless to find out what the deal was.
-I first talked to Julie, she could not help. She transferred me to Accounting with a hold time of 2:06 minutes
-I talked to Amber in Accounting. She could not help. She transferred me to Melanie in Customer Care with a hold time of 29:15 Minutes.
-I talked to Melanie (#4246). Melanie said she could not access any details of the account, but said she could see that there was some kind of balance on the account. She could not see what the exact balance was. I assume the smog in her area was very thick that day. She advised me that the account had been turned over to a collection company named IC systems. She said I would have to call them at 866-858-2784. She said absolutely NOBODY at Verizon would be able to help in any way.
-I called IC Systems and made contact with a lady named Gene. Her ID# is 48186. She was sympathetic to my plight. Apparently, she once worked at Verizon! She said the amount now due was $282.70. She said she would mark the account as “disputed”. She would then mail me a copy of her bill. She said I should call back to Verizon and specifically request to speak to the “Financial Services” department.
-I called Verizon back and spoke with Michelle. She said she didn’t know what I was talking about. She said I needed to call another Verizon number 866-266-1445. I called that number and was on hold for 16:30 minutes.
-I spoke with Brian at the “new” phone number. He said he WAS in financial services, but that he could not tell me what the bill was for. He sent me to a very mean person named Maria at Ext 565620.
-Maria could not help either. In fact, Maria did not WANT to help. She transferred me to “In-House-Recovery” after 19:45 minutes.
Now it REALLY gets good.
-I ended up on the phone with Bob (Emp ID# 89072). Bob could actually see through the haze! He could actually SEE what the problem was. At last! Bob said he would review the account. Bob mumbled to himself a lot, so I did my best to transcribe his ramblings as follows:
“A company is made in it’s recovery department”….How weird is that?
“Disconnect was requested on July 31st 2016”
“Lines 9139 and 6124 were disconnected on that day”
“Line 6124 was again disconnected on August 20th”….Huh?
“I-Pad Line number 9162 was disconnected on October 29th”…. Seriously?
“Line 0728 was disconnected on October 29th”…. Who’s line was that?
I thought to myself “Incompetence is strong with this “organization””
After 37:08 minutes Bob came back to Earth. He said that he agrees there are “some” incorrect charges. Then he went back to mumbling. At the 41:04 minute mark, he said there were MORE incorrect charges. At the 42:15 minute mark, he said he had a total, but would need to “prorate some things”. He mumbled to himself that if the bill gets below $50 the whole thing goes away. I had my fingers crossed, because I had already wasted hours.
Bob mumbled to himself until the 55:45 minute mark. At the 55:45 mark, Bob came back to life and said that my total due was $78.27. The remainder would be credited! I told Bob I would gladly pay the amount if he would simply remove the black mark on my wife’s credit report. Bob advised me that he follows the “Fair Credit Reporting Act” and would NOT remove anything! Amazing! He really did not get the gist of my problem.
I asked to speak with his Supervisor. I was placed on hold until the 62:02 minute mark. At that time, Bob returned and said that no Supervisors were available, but he would pass along my information, and a Supervisor would return my call in 1 to 2 business days.
It’s April 3rd, and I’m still waiting for my return call. I’m starting to have my doubts. I don’t think anyone is going to call me back!
Earlier today I called, and paid IC System (the collection agency) a total of $75.72 (The total amount they said was due, plus fees). I paid because the money was never the issue. In fact, as I mentioned, I tried MANY times to settle any amount due. I closed this account in JULY 2016. The last correspondence I EVER received from Verizon was also in JULY. It was in the form of an e-mailed invoice (I opted out of paper statements).I paid the ENTIRE amount of that invoice. After July, I never received an invoice, a phone call, a letter or even a fond wave hello as I drove by my Verizon retail branch. Nothing. Still, to this date, the only communication has been established by me.
I am a successful, smart and established individual. I feel horrible for the young and the old who get caught in the web of Verizon Wireless. It’s sad to think of the damage such obvious incompetence can do to the credit and reputations of good and honest people.
Once again I find myself having to spend my time writing a complaint about the deceptive business practices of Verizon Wireless, and their failure to honor agreements made with customers.
On October 5th I preordered a Pixel XL phone, for which I was supposed to receive a discounted price, a promotional offer for pre-ordering the device, and a $200 device credit (credited over 24 months), for the trade-in of my phone (which was sent on the same day). I initially complained because there were issues with the promotional offer, but eventually that was taken care of (after a complaint was made). The discounted price was never adjusted, and I never received my monthly credit as agreed.
Verizon confirmed they received my device on October 20th, and on November 8th I received an email by Verizon Wireless stating that they had inspected my device and confirmed the estimated value as being accurate, and that I would receive a monthly credit of $8.33 for 24 months. By January, I was concerned, because I didn’t receive any such credit, and was told that it would be there by February. In February, I called customer service again, frustrated by the fact that the credit hadn’t appeared, and was told it was in the system to start in March. It is now March 10th, and my most recent bill does not reflect the credit, and Verizon Wireless has once again failed to honor the agreement.
For the most part, I have been happy with Verizon Wireless. However, when things go wrong, they go really wrong, and the only way to resolve them is by filing complaints, because otherwise Verizon Wireless has no respect for their customers, or any intention on following up with, and honoring their agreements. This has been an ongoing issue with Verizon.
I was called on cyber monday 2016 and was told about exciting promotions from verizon wireless. I was interested since i wanted to purchase a phone for my son for Christmas and also upgrade my flip phone to a smart phone. I inquired about a special of buying one I-phone and getting one free and I was told it required a trade in of another smart phone. He then told me about another promotion where I can get the moto z droid for 10.00 per month. No trade in required. He went on to tell me he himself has this phone and it's a great phone. I went ahead an ordered two, one for me and one for my son. He explained to me that I will get a safety plan where it will stop data usage once i run out unless I use a wifi connection. He recommended when I get the phones to go to the phone center store to make sure that service is connected to it and to have the maintence service put on in the event it breaks, lost or stolen.
I went to the phone center just like he recommended and took care of that. I also wanted to purchase my son a simple pair of headphone jaks so he can listen to music. I was told these phone require a wireless headphone which cost over $100. So I bought it, only to find out when I had to return to the phone center store to inquire what a device was which was included with the phone, was used for and I was told that is what you use to plug in regular headphone jaks into. So I spent over a hundred bucks for nothing!! I confronted the girl about it, she apologized and said she didn't know?! Its not like I could return the item since I had already sent it to my son for Christmas.
Up until recently when Verizon simplified their bill I had no idea I was being billed $26 per month per phone instead of the agreed to $10 per month. I called and spoke to Jasmin on Feb 28th. She checked and said there was no such promotion. I know for a fact there was I saw it on the internet but she claims it required a trade in. I told her I don't believe that is correct and explained how the phone I originally wanted was the I phone and the man explained it required a trade in but moto z droid did not! She agreed to send a promotion escalation form to her higher ups and said she will call me back with their response She could not tell me how long this would take. It's now March 7th and I have not heard back, but on my email I get a the summury of my phone bill which I had requested with no changes on it.
I've had a cell phone with Verizon service for about three years. A few weeks ago I went into a Verizon Store to reduce my pre-paid account to $30 a month from $60. I found to my surprise that I had a balance on my account of over $400, which could only have happened if I were being charged over my customary $60. They told me that they would bill me on that amount till the account was empty and I could then renew. I talked to both a person and the desk and on the phone.
Yesterday my text service stopped working. I called in at the national Verizon number today and spoke to a woman who explained that not only did I have to pay the monthly, but that I had to also pay an amount of $5 or $10 before an April "expiration date". I assume this is where the extra money came from on the previous plan. I asked to talk to a manager, who told me not only did I have to make the payment but I could not recover any of the money in my account at any time. In other words if I transfered my account they would keep my $400. I asked how they justified this and he said "we aren't a bank". He refused to do anything to fix it and said I should have read the fine print in the contract. So now no matter what I do I'm going to be stuck with Verizon holding some of my money and if I leave they won't refund any of it.
I know this sounds bizarre but that's their "policy". How they get away with it I don't know. My only option is to get out when I have the smallest amount of money in the account but there will something in there I will never recover.
Verizon is refusing to stand by a trade promised in writing: Verizon Chat ID #753605831989609345 Chatted on 01/20/2017 at 23:16:57. This is a copy and paste of the exact words of the Verizon Wireless representative: "Verizon So what I will do is to initiate a request to have your account checked. Then I would need to partner you with our Trade in team at 800-416-8894 and they can and will be able to provide the promotion where you can trade in your phone even with cracked screen and you can choose from HTC, LG or Motorola. Verizon For your added convenience, I will note everything we have discussed today so you will be assisted properly and for a speedy assistance." They now refuse to honor this after what I estimate to be 20 hours of subsequent phone calls and trips into the store to complete the trade above.
Verizon always has connection issues and drops calls. No one is able to figure out what is going on apparetly. I am switching service. This doenst even make any sense.
I have been a Verizon customer for over 4 years and in the past year it has been an issue with the dropped calls and poor customer service. Go with another carrier, these people dont give a d**n!
I used to have a Samsung Galaxy s5 I loved the phone, I really did. I had extra batteries it was the perfect size etc. When the note 7 came out I decided to upgrade, of course then I was told that I had to return the phone for anow exchange. I told them I just wanted my old phone back, they said no. So I went with the s7 edge, it blows compared to the note 7 also they must've given me a refurbished model as the speakers are warped and the GPS does not function at all. They disabled my phone and told me that I would get a box in a few days to return it. I waited 3 weeks no box came so I tossed the note7. A week later their box finally came. Then verizon sent me a message that I would have to pay for the note 7. So now I have to pay 1000 dollars for a disabled note 7 I don't have and I am paying 800 dollars for a defective s7 edge that I never wanted in the first place. No one at Samsung or verizon can or will help me. F verizon jacked me for 1800 to get a broken phone. Do not do business with these people! They do not care about their customers.
Verizon was suppose to waive my reconnect fees 3 weeks ago and still have not. I contact them today and the first guy I spoke with was very nice, he transferred me to financial services and she was nice and said okay no problem I will waive you're reconnect fees as a one time courtesy... then the phone hung up. I waited.. no call back! Called again, this guy names Dante didn't know what he was talking about so he transferred me to customer service. This girl was completely rude!! Loud voice and down my throat coming across like she was better because I was telling her about the reconnect fees. She said oh no a supervisor commented and said do not allow more reconnect fees...
I was just wondering why when the lady I previously spoke with said she would. I asked to speak with a supervisor. I was on hold for 24 minutes!! Supervisor marine was very rude as well! Wouldn't explain just kept repeating over and over! Kept constantly interrupting me and belittling me! I asked for her name and she had a very bad attitude and just kept saying let me get to to customer service. I asked her to spell her name as well she did very fast and said okay and transferred me before I had the chance to speak!!! Something needs to be done or I will happily switch to another phone carrier! I will not deal with this again!
Verizon Emergency Roadside Assistance is a total scam. I figured since it was Verizon I could count on them if ever needed. On 1.27.17 at 6pm eastern standard time in NY. I HAD A FLAT TIRE. I was stuck at the airport and call they acted like no problem, we will call you back in 20 minutes. 45 minutes later I called and they said they still couldn't find someone to come to me and they will call me. Thank God I still have Mercedes Roadside Assistance, I never even cancelled the Verizon one. Finally by 8pm they came and I was driving where I had to go. I figured out what the Verizon Roadside Assistance Scam is. They collect 4 dollars per month per customer until someone needs them so until than imagine how many customers are paying until someone needs it doesn't get it, cancels it and gets reimbursed the months they already paid. Imagine how many customers never need it and all that free money Verizon gets to keep. Shame on you Verizon. You guys should be ashamed, using a well known household name to commit a scam like this. I feel bad for someone who doesn't have a alternative tow service. Beware Verizon Roadside, BEWARE!!! STAY FAR FAR AWAY PLEASE TRUST ME UNTIL IT'S TOO LATE.
I was a Cablevision customer for 10+ years and decided to switch to FIOS. Since we've been a Verizon Wireless customer for 15+ years putting all phones, TV and data under one company made sense. However, I feel we are being screwed over by the joint Verizon companies and they each blame the other with excuses but no real resolutions. I am somewhat technical but not at level to discount all the excuses that are being thrown at me.
In December 2016, both of our sons came home from college and stayed in primarily for a full 5 weeks, studying and assumed they were using the FIOS Wireless Router. They began complaining that their connections were being dropped often and then suddenly we were getting messages from VZW that we were over our 24 gb data. HOW? If we are in the house using the Wi-Fi network they provided. We have 5 phones on our data plan and we have gone as far as to shut off the data, uninstall apps that use a lot of data and are very conscious each time we use the phones because for 3+ months now our data useage is getting higher and higher. Meanwhile, both boys are using the wi fi at school so they say we are not using data.
We have been to the local Verizon wireless to complain at least 3 times in the past 3 months and were told to switch our phones to "data assist" off to see if that helped.
I did a speedtest with and w/out the Verizon network and the speed tests were terrible. In fact, the VZW speedtest gave the following message on most of the speedtest "Uh Oh Let's see what we can do to get you better speeds." The download speed has been at 40.43 and upload 41.94. The VZW reps almost did not believe me that their own message was "UH OH". We pulled in an ethernet cable and got slightlly better speed test results but not at the level of the service that I am paying for which is 150/50. FIOS said "well if your wi fi is weak while in your house, it is going to pull from your cell plan data useage". HOW IS THIS POSSIBLE? Why is the wi fi not working up to the speed you sell it to me at? Now my overage data charges are passing very high dollar amounts.
I was asked "are you aware you have two networks on your router: one for 5G and for 2.?ghz.?" However, you sell me a 5G internet but don't bother to ask if any of my equipment can work on a 5G network? The router is in the lower level of the home, not a basement and it has been there for 20+ years, and we never had serious issues with Cablevision. I would move the router, if that would definetly solve the problem but I doubt that is the full answer.
My major complaint is that my wireless bill is increasing at alarming rates because we are using too much data (while in our own home with a Verizon Wi Fi). Today I attempted to get both customer service departments (FIOS & VZW) on the phone together so they can figure out what is wrong and then eventually to issue a credit to me for all the data overage. I have had several reps at FIOS state that they agree something does not make sense and they can't understand why our wi fi would not support our devices and only use Verizon Data. Today, I had the VZW rep tell me the equipment he saw connected and as I have been told recently, they are seeing equipment that we don't own such as a kindle on our network. All i get is 'Oh really" then suddenly it gets glossed over in conversation.
Verizon Wireless (VZW) said they would not close the case and issue a credit, as it will be assumed the issue was resolved until FIOS makes a visit to my home tomorrow to see if they can fix the issues.
I honestly feel we are getting to the level where a Class Action Lawsuit is going to be necessary because the consumers are being ripped off financially with one excuse after another and finger pointing within its own organization.
I cancelled my Verizon Wireless service on 3/20/2015. I paid the final bill, but I deducted charges for advance monthly service fees after the 20th. Verizon continued to bill me, even-though I sent numerous reconciliations. They sent my account to a collection agency that made no effort to receoncile the account and I continue to get letters today. In addition, I have asked numerous times for the detail to back up the balance they say is due but all I get is a summary. It appears that Verizon is aware of the advance charges, but doesn't want me to know it, so they just keep sending letters.
I recently terminated a verizon wireless contract that I signed on 2/7/15 after hearing the new annocement on their changed termination fee's. So I figure I only have maybe 2 months or 2 months and 1/2 termination fee to pay, I canceled on the 22nd month.
Shock to see an assessed fee of $140- for just 2 months or 2 and 1/2 months left. Even doing the math doesn't make sense because if your a monopoly your at there mercy. ex: 20+60=80 or 20+20+60=100
They go back and forth with me and in the end if I don't cough up the money they get to messup my credit and put me on collections. I even sent them the link below and still nothing, they justified their claim.
So buyer beware of their manipulative tactics and their tricks. I was better off waiting for the plan to end and then just moving forward. I would never return back as a customer regardless.
Verizon proves again and again how they rip people off.I run this Little door company and supply a few cell phones for some of the employees. We don't usual have a contract on the cell phones. We will call 662 phone was bought and paid cash for, an I-phone. I bought insurance on it. Salesman said if its lost or get destroyed they will have the insurance company replac it.
It was dropped and did not work, they told me the insurance didn't cover that (WHAT?) So I bought another one, bought insurance on it, same thing, after was about nothing they said they would send another phone, it turned to be a used on and the ringer didnt work. So in 3 months I bought 3 phones at a cost of $600 each and havge one the ringer don't work.
I went thru this with them on several phoned. One I paid cas for $550. as I was leaving a customer runs into me out front, the phone drops to the sidewalk and breaks, they wouldn't do anything to help, had to buy another one. Went to get my wife an I-Phone, he said $33 per month, no contract. I said I'll pay cash.
Now they tell me I have a contract and can't drop the service, if that's what they call it.Last month I switched all the phones to Verizon prepay accounts. Today I get a bill for $1286 from Verizon. I called, was told it was a early termination fee. (WHAT?) I'm still with Verizon, I just switched method of paying to prepaid, I had no contract with them anyway. Well, we'll see what the Circuit Judge has to say about it.
Over all we have about 35 phones and several 800,888,866 numbers, after this month Verizon won't have any of them any more. Today I get a letter from Verizon saying I can make my house phone a verizon cell phone, that's nice after they sold it to Frontier and now going to steel the phones back, nice people.
Verizon Wireless has a shady practice. When you discontinue service with them, they do not discontinue their auto-billing. According to them, the auto-billing policy allows for this, but my reading of the policy finds that to be a ridiculous claim.
I cancelled my account with Verizon Wireless a few days after a billing cycle. So, obviously, I should not be billed again. Not only should I not be billed again, I should receive a pro-rated refund for the unused portion of the billing cycle.
To my surprise on being such a long time verizon wireless customer. Recently I swtich provider and discovered that my smart rewards account and points accumulated or no longer accessible. In plain english void.
After accumulating over 200k points I figured that maybe at a later date I will go back to verizon for something. Like cable, voice, or re-connect my cellular service.
But after my recent encounter, I think I will just keep verizon out of my things to do list and stay away from big giants. I should have known better than to trust a company with all sorts of unethical tactics.
Goodbye Verizon and for those Smart Rewards user's good luck.
I pay for data monthly but it's never enough every time I call they tell a story how it's.my fault what I'm on google searches and snap chat. Went through 24 gbs in a 10 day time. They can't tell me where it went exactly being everyone on my account is cut off after they have reached their data. ???? And no one is connected to the main router. My bill is double what it was before.
Verizion Wireless is billing me for $249.87 For services supposedly recieved from them. I had cancelled my service with them 90 days prior to recieving this billing. My usual billing was in the $80. range. The billing is incorrect. I do not owe this. I have denied payment through credit card however under pressure my credit card and banking institution paid this outrageous amount. Verizion has repeatedly denied recieving this payment and has turned the matter over to a collection agency. This false billing is additionally being reported to The State of Tennessee Department of Consumer affairs. It would be my suggestion that you not become involved with this company in any manner.
I went into Verizon to check out the service they could provide for me, basically "SHOPPING AROUND" for the best prices... Before I went to Verizon I was with ATT for 8 years, and my wife suggested we should see if we could get a better deal else where. We where paying 165.00 per month with ATT, unlimited long distance, unlimited texting, 3GB of internet for 2 phone lines per month.
When I went into Verizon (In Lewisville Tx.) they said I could get 2 Iphone 6 PLUS Phones for $100.00 per phone on a trade in of our old phones and they would match the price of ATT and also give us 4GB of service instead of 3GB per month. the sales lady also said since we where new customers we where eligible for 2 "FREE" I repeat "FREE" Samsung Pads -- NO CHARGE--I told her I didnt want them because we would probably never use them, she INSISTED that we should take them because they where FREE and if we didn't want them we could sell them on ebay or craigslist.
I said fine Ill take them if they are "FREE"........
The next month when we got our first bill in the mail it was a WOPPING $385.00! I ALMOST S*** MY PANTS, I called Verizon and asked them what the situation was--they said we had two Samsung pads on our bill with the phones, I said they were supposed to be FREE--she said they where free BUT THE SERVICE ISN"T--You have a 2 year contract on the pads along with the phones which makes the total monthly bill $385.00 per month!!
To make a long story short we ended up paying them out for our 2 year contract--NEVER USING THE PADS, the lady that gave them to me was a Commision SALES PERSON and makes her money by getting what ever she can out of us, and lieing and cheating to give us anything and everything she can, the contracts signed where not 100% undertandable at the time of signing, and where missleading and falsely stated....
We closed our phone account after 2 years to the day, and then to our suprise we get a bill in the mail a month later for 85.00 from Verizon--The stated that we turned our phones off but not the SAMSUNG PADS and owed them money--BUT I CLOSED MY ACCOUNT! I stated--SHE SAID: for the phones yes, not the pads! At that time I told her to turn them off and close the account in full.. She CLAIMED she would to just that, and I went over to the Lewisville location to pay the 85.00 and be done with them!! BUT WAIT--We're NOT THROUGH!!!!!!!
A month later I get another bill--for the sum of $165.00 for the same bulls***! The lady on the phone from last month didn't close the account and left it open only to charge me again for something I was supposed to get for FREE and paid for it for 2 long plus years.. This time I got email confermations that the accounts where closed and I told her I wasn't going to pay the bill---her RESPONSE was: If you don't pay your bill we will sell your account to a collection agency and it will go on your CREDIT REPORT that you OWE US MONEY, so You BETTER PAY IT For Your Own Sake!! I was steaming out the ears with FIRE! I went over to the Lewisville location and AGAIN PAID THEM MONEY FOR SOMETHING I DIDN"T OWE!
THE CONCLUSION:
Stay as far away from VERIZON WIRELESS PHONE SERVICES as possible--DO NOT DEAL WITH THESE PEOPLE, they are Liars and Cheats and will do anything and everything in their power to make you sign a contract to RIP YOU OFF!!! You HAVE BEEN WARNED!!!!
I just switched to Verizon with 28GB plan on 2 phne. I barely used the data, my wife plays youtube songs while on road. In 7 days, I got alert that we have used over 90%. I just dont believe that its possible. There is a scam going on. I am a Computer Engineer myself and understand the tweakings you can do but with minimal usage, it is just not possible that we could have used 26GB in 7 days. I am going to take the loss and cancell the service and go back to Sprint with unlimited data plan. This is a shame for Verizon and their greed is just pathetic. I would like to sue them, but alone I just dont have the resources to fight their corporate.
In 2012, I visited Verizon Wireless in Ocala, FL and signed up for a 2 year contract and purchased a Galaxy Note II. I was promised a $199.00 cash rebate, which the sales rep processed. I never received said rebate, which was just the beginning.
I since moved from Ocala, FL to Longmeadow, MA. I contacted Verizon about the address change. I was advised 18 times during 18 different calls placed that my address would be updated and changed which never happened.
I endured 57 calls - around an hour long, each - with various Verizon reps who never solved my issues BUT DID MAKE CHANGES TO MY PLAN AND OCNTRACT WITHOUT MY AUTHORIZATION.
In 2015, I was out of contract (or so I thought.) I called Verizon to receive the $25 Loyalty Credit. I was promised this credit, however it never showed up, resulting in another 20-something calls to customer service. Not only did I never recive said credit, my plan was apparently changed, contract extended a number of different times - WITHOUT MY AUTHORIZATION OR KNOWLEDGE - during these phone calls about the Loyalty Credit.
I'd be told: "Yes, I'll ensure you receive the credit, I'm adding it to your statement right now." No credit was ever applied, and during many of these calls my plan was "upgraded" to a new, more expensive plan or the contract was extended by a year and in some cases 2 years.
In 2016, I realized I was contacting Verizon an average of twice a month regarding the above. I'd be promised one thing but whatever I was promised would not happen, but a plan change or a contract extension would.
In 2016, I decided to purchase a new phone. Another bad judgement call on my part. I contacted Verizon at which time Lori the rep promised I'd receive an address change (really? finally?) and my discounted device. My device was shipped to an address in another state, my plna was changed without my knowledge (again) and my card was billed $67 for "processing fees." FOR A DEVICE I HAVE NO CLUE WHERE IT IS LOCATED.
I opened an emial from Verizon showing my new phone was located in another state, so I called. I was told I'd not be held responsible for this error, however, they'd reroute the shipping. I was given a FedEx Case Number.
I called FedEx when my phone didn't show up, and was told that the case number was invalid. (This is a case number that was texted to my phone from the Verizon Rep.) I had been given a "fake case number."
I contacted Verizon and was told thye not only had no history of the fake case number, but that they had no idea what I was talking about. There were some changes and lines changed in my plan as usual, and had billed me, however no one knew where my "new phone" happened to be.
ON 11/25 I began communicating with Verizon about this issue, and have spent a total of 9 hours ans 12 minutes on the phone dealing with this issue since. I'd like to sue for damages, as I lost wages of $87.50 / per hour while dealing with Verizon.
ON 11/26 I spoke ot a "manager" at Verizon who promised to resolve the issue and call me back, this never happened.
ON 11/29 I was told by Verizon that FedEx had received rerouting instructions.
ON 11/29 FedEx rep says the tracking info and case numbers given to me from Verizon were fakes.
ON 11/29 I spoke with Verizon manager who promised to resolve the issue and contact me once it's resolved. I never heard form them again.
I set up auto payment a couple of months ago. The October payment worked. Verizon did not process the November payment and now my account is past due. I am on the website trying to chat without success. I am also on the phone and have been on hold for 30+ minutes.
Verizon is charging cunsumers $20.00 when they purchase a new cell phone. There is no justification for the outragfous fee. There is no difference between my I Phone 6 & my new I Phone 7...yet i have to pay a fee to change phones.
Before moving from KY to AZ, I purchased a Samsung from BBest Buy (Mistake!). The phone did not work and all of my calls went to Voicemail. In December of 2015 I traded the Samsung in for an iPhone 6 at a Verizon Store here in Gilbert, AZ (Mistake #2!).
Even though I have given them well over $800, they disconnected my "service". Verizon is billing me from two separate places: Duke Drive in Franklin, TN and Verizon Wireless, One Verizon Way, Basking Ridge, NJ 07920. They have also been taking $47.70 out of my Discover Card every month for months
I would like to know what these charges are for and why they feel free to use my Discover Card. Only after I purchased a phone from The Verizon Store here in Gilbert, AZ, did a friend tell me never to use Verizon. I wasn't aware of their poor reputation or of how unscrupulous they would be.
I was told through the IPhone 7 promotion that I could trade in my IPhone 6plus cell phone and receive a new iPhone 7 plus phone by paying just the taxes. They now have told me that my phone - that could only be sent to them through the mail - was only worth $ 122.00, and that I will have to pay 39.00 a month for months in order to pay for this new 7plus phone. I told them that I wanted my old phone back and I would return this phone. They said that the 14 days were up so they cannot return my phone. I contacted them as soon as I received their email stating how little they would credit me for my 6plus. My 6plus was in excellent working condition. I was using it right up until the day I sent it to them. I had told them there was only a small 1/2" to 3/4' crack Above the screen, not even on the screen. I believe they deliberately waited to send me the email of how much they would credit me for my phone until it was too late to cancel my order. I received their email on Oct 28th. I responded immediately voicing my outrage, but they did not respond. I then spent 1 hour 21 minutes minutes on the phone November 3rd with Stacey rep explaining to her that I just wanted my old phone back and that I felt this was a scam and that is why they did not let me do the exchange in a store - in person. She said the best they can do is let me return the new phone and I won’t get charged for it, but I would not get my 6Plus back!!!! This is ridiculous. They said the fair market value of my new phone is $347, and fair market value of my 6plus is $245. Why are they trying to now charge me $36.24 for 24 months!!!
I would like them to credit my bill for the 7 plus phone if they really cannot give me my old phone back - in the proper working condition it was in when it was sent to them.
Nov 4, Matt called me and said he would decrease my data plan to offset my now increased bill, I said that does not help because I am still paying $850 for a phone I do not need. I said to either return my phone or give me a refurbished 6 plus. He said no. He then said he would give me another 300 off the cost of the phone. I said no because I would still be paying 500 for a phone I don’t need.
I've had several incidents over the past 4 years where I will receive an alert stating that my data is at 90% and I will still have a week or two on my plan so in order to avoid a 15.00 charge per gigabyte I increase our data plan. I've increased my plan 5 times in a row and when I've contacted customer service and they pull up our account I'm told that we never used close to the 3 gigs but I had a 12 gig plan dues to the notifications. I was told that there must be a glitch in the notification and I moved my plan back down to 3 but was not offered a refund for their notification glitch. I would be fine again for months and then it would start happening again. I even have 2 bonus gigabytes!! This is a fraudulent practice to increase money from data plans but never refund the customer for the fraudulent charges.
We have been with Verizon for 16 years and are considered loyal customers. On may 25th, my husband and I upgraded our phones on a promo Verizon was offereing, Buy1 get 1 free on the Galaxy 7 edge, over the telephone.
Since June, we have been getting the run around. We were first told that beacuse we are in the Loyalty program, that we did not have to go throught the rebate program, and that Verizon would do this for us, and that we would recieve a Visa card to pay off the second phone. When I called several weeks later, they said they cahnged poicy and it would be taken off our bill monthly. it was not.
Called again, talked to a Supervisor. She said we had to go through the rebate program, I did. Rebate program said that promo was no longer available. Called Verizon, they resubmitted promo to Rebate center. Rebater center declined us due to not having the UPS number off the boxes. I explained to Verizon back in June, that we threw away the boxes, no problem they said, just resubmitt.
I have been on the phone with Verizon for 4 months now and on hold a total of 10 hours, always getting the same run around.
I am tired of dealing with this, they will not make it right. So much for Loyalty. We have 5 lines, pay our bill on time, even the outrageous fees. We will pay off our phones and cahnge service.
On behalf of the disabled account holder. In July 2016 we went in to their store because of a fault with the touch screen on a phone. This was the beginning of a s****.>
I entered into a 2 yr Wireless contract while in NYC, the first 6 months I used less than 1GB of data, I watch an occasional 2-3 min video , I don't play video games with friends over the net,my bill was around 70 to 80 dollars per month. I moved to California change my number to a local number for where I live doing the same things with my phone a Galaxy Edge 6 S+ and my bill is now incredibly high I was getting text alerts saying I am over my allowed data plan that month my bill said I used 18 GB of data f' n impossible no way, so for the next 3 months my data usage peaked at 25gb, so I opened a MetroPCS account the 60 dollar plan unlimited 4g data plan that first month I used less than 1gb will Verizon said I used 18gb I did not use that phone at all, then next 3 months while using Metro I have used about 2-3 GB of data--- Verizon needs to be taken to court for this data robbery if I went to Verizon and took a laptop I would get arrested so why are they able to blatenly steal money from hard working folks.
I established service for my self with Verizon Wireless almost 15 months ago, in August of 2015. At that time I was requested to pay $400.00 in a security deposit. A couple of weeks later I added a second line for my teenage son, same financial burden, an additional $400.00 deposit. I paid both deposits. Less than a month later my service is shut off. I call customer support and they told me the security deposit for the second line did not post. I know that day the money had been taken from my account, and I state this. The customer service representative and I keep going back and forth for about an hour, I get a supervisor on the phone. After going through the entire situation again, they restore my service, tell me they will contact me in two business days.
The next day my phone is off again. I call them again, have to go through the entire story again, finally get a supervisor, they review my account details, apologize, restore my service, and tell me they have opened an investigation and contact my bank as well. Meanwhile during this time my service is interrupted at least once a week, forcing me to spend over an hour to get it turned back on. It was not resolved until mid to late October. 15 months of paying my bills with no interruption of service for lack of payment and I cannot get my $800.00 back. I contact them about it and I get blatantly lied to. First I was told it is because my account is past due and in collections. I asked how that is even possible if I still have active service and a scheduled and accepted payment. I am told they will have to look into it. Then they tell me that as long as I have a balance on my account I will not receive a refund. I told them the security deposit policy is that what balance is on my account is deducted from the refund amount. The excess money left from my deposit is then to be sent to me, with all accrued interest per law, via mail in the form of a check. Verizon then tells me my account was reviewed in August and due to unpaid charges I would not receive my refund at this time. My account is up for review again in November.
I asked when in August my account was reviewed because as of August 4th my account was paid in full. The response was, I cannot issue a refund as long as you have a balance on you're account. Thank you for contacting Verizon Wireless, is there anything else I can help you with? I stated I would contact a supervisor. A short time later I am contacted and told there is nothing they can do, I owe money, until it's paid I will not get the money I am owed. I take time to explain ALL of the issues I have been having with Verizon since I first started my contract. A third person reaches out to me... The third person tells me my account was reviewed in August and I'm not eligible for my security deposit to be refunded at this time due to service interruptions in 2015. I explain to review my account and ALL of the details. Those interruptions in service were because I launched an investigation with Verizon and my bank for $400.00 that disappeared from my bank, but never got credited to my Verizon account. That issue was not resolved until mid to late October. Verizon kept shutting me off every week during that process, forcing me to call weekly until I threatened to contact a lawyer.
They are in breach of contract. 15 months later, Verizon is 3 months past due with payment to me. We had a binding verbal and written contract, but yet they will not live up to their end. I will certainly be switching service providers as soon as I am able to. The financial issues, including missing money from my bank account, the service interruptions because of their errors, and now stealing an additional $800.00, being lied to about why, and the piss poor customer service... Of course we all know Verizon has been investigated by the FTC and forced to pay millions back to customers in stolen money before, why would they change business practices now?
I have been a customer of Verizon Wireless in the past for almost 10 years. During that time I've had unlimited data. My data usage is literally only spotify, chrome searthing, very few apps, and Google maps. Even with the unlimited data, I have never in those 10 years used over 4-5 GB of data, with continuous Spotify usage, typically 8hrs a day, 5 days a week. But have never exceeded 5 GB. After those 10 years I was told that Verizon will be taking u limited data package of the market so I decided to go elsewhere, out of the principle. I switched to tmobile for cost reasons mainly. Even with tmobile for the entire 10 months I was with them, and the same continuous data usage, I've never exceeded 4-5 GB. Never! I have just recently a week ago switched back to Verizon, signed up for a plan thats 8gb with bonus 2 GB. Within only 4 days of my service they have estimated that I've over over 2.5GB of data. IMPOSSIBLE! I am on WiFi at home and o WiFi at work. Where I listen to Spotify, browse the net and YouTube. They had zero explanation. Other than that it's mostly used on Spotify. Well that's great but I am on WiFi and Mt data is shut off. I know there's something clearly wrong here. They are lying to their customers and I've caught on within. A week. What is being done about this? This is absurd.
Verizon Wireless seems to be employed by a growing number of representatives who are trained to be nasty, antagonistic and lacking empathy towards customers.
This would be understanable at the lowest level of customer service, given the high turn-around rate and lack of benefits. But when this type of behavior exists at the "Executive Relations" level - there is a clear need for investigative measures placed into this business. I contacted the Executive Relations Team about the rude and inconsiderate treatment i'd been given in trying to resolve the malfunctioning device I was sent by the company for over 3 weeks now. After I was again treated rudely by a Quinton R., from the Exec. relations team, and shipped an old phone that would not turn on after I charged it fully, I spoke to Greg of the Leadership team in the Executive Relations department who was short, unconcerned and antagonistic with me. His resolution was to have me send the phone that I was sent that did not work back in, and once they received it, I would get $75 in credit added to my account and I would have a new phone shipped out immediately. I even gave him my work mailing address. Because the phone would not be shipped unless there was no balance on the account (which I was withholding until resolution was reached), I had to make a credit card payment a couple days after the resolution was promised (days after the device was shipped back to them) to ensure I would be able to get another device sent. Come 8/18, no credit, no phone. I speak to James, and found out the returned device was received on 8/9, yet no one took it upon themselves to honor what Greg said what happened. I needed to call and ask what's going on. James assured me that I would be contacted back the next day by either himself or Greg and that I would have a phone by 8/20 at the latest. On 8/23...no phone call, no phone. This absurdly bad customer service, reception and device quality is just laughable at this point. On 8/24 (after filing a complaint with BBB), I get a phone from Quenton R. again, who says I won't be getting anything from them and that the "Better Business Bureau doesn't control what they do."
It's very clear Verizon Wireless, even at it's highest level, has no concern for fairness, integrity or basic customer service. If reading reviews to me an informed decision of what wireless company to invest 2 or more years with - choose wisely and know what you are getting into. I was amazed to read the reviews of those who shared in my experience of consistently awful service.
As I stated a few months ago Verizon waited until I got t2-3 days before and then sped my data to make me have overages. Since then they now give me overages every time I get on anything an alarm goes off I've screen shotted all my alerts because the Verizon dealers said there no way I could use all that even though I share with three phones we have now moved to 50 gigs. Every time we move up the faster it fund out
We had a grandfathered in unlimited data plan that Verizon raised the price on by $60 per line so I asked how much data we used per month and the rep told me less than 12 GB per month. So I go ahead and sawitch to a limited data plan, the 18 GB/month plan only to blow past double the data they claim I use every month since switching to a limited data plan. The reps lied to me and magically, somehow I use data even if I am connected to wifi and at home asleep not even using my phone.
My phone had something spilled on it and was fried. It was privately purchased from a private party. My service provider was Verizon Wireless.
We went to the Verizon store to see about getting another phone but was told we weren't entitled to one. So I asked how can we use your service if we dont have a phone. Basically, she apologized but said it wasnt their problem. So we told her to suspend service until we could find another phone. We didnt find one and couldnt afford eight hundred dollars for one at Verizon. Sooooooo, here we are three months later with a bill for over six hundred dollars for service we havent used in months and early termination fee. We asked them to suspend service but they chose to terminate us. Now their collection service is calling us every day. Only they call and dont respond most of the time, but its always from the same number.
Well, get this Verizon: we cant use your service if we dont have a phone! You couldnt provide one so what are we to do?
You terminated us and now you want early termination fee? I dont think so. Customer servicee is terrible!
We are not paying your rediculous fee for NOTHING!
I recently acquired assistance for bankruptcy and found this charge on my report. I don't recall opening any accounts of credit this year. Even if I wanted to, I don't have sufficient credit to do so. I don't know how this company was able to get my information. I don't understand what this many went to that I'm being charged for. Jesús Watsonville, California
Verizon Wireless Reviews
I cancelled my contract with Verizon after 2 years 3 months. I had 4 lines and one iPad account December 2016. In March i noticed i was still being charged $120.00 and taken automatically from my credit card account every month after i had transferred all my lines. I tried to call but if you are no longer in their network it's almost impossible to contact anyone. I went to the store i bought the ipad at. The manager there confirmed that this was a mistake on their part and it would take 4-6 weeks to resolve and get a refund. I returned to the store 6 weeks later to get an update. The manager was out and the gentleman that assisted me told me he would let him know and he would contact me. After a few days i sent the manager an email to which i have had no respose to. It is now August and i have been charged $960.00 for an account they created on my account by mistake of which no device has ever been attached to. I need this resolved since it is affecting my family budget.
Has anyone else had Data overages lately!! How about VerizonCloud APP Has anyone else just found out they have been using an app called Verizon CLOUD APP !! And they weren't aware of it !! Lets get together and do something about it .
My wifi was just activated recently after never having it on .I'm a 15 year loyal Verizon customer . Now I just found out due to enabling wifi,that an app called Verizon Cloud has supposedly been running since 2013 ? And everthing ,pics contacts and what else IDK is now on My Verizon. I
never gave this app permisson and I want all that removed and never to be seen again .I was under the belief that My contacts were being saved by Verizon backup services and I have never ever heard of Verizon Cloud .
Join me In getting a stop to this and there current practice of over billing on data usage !! Please lets all join in and stop this abuse .Thanks
Called Verizon for an over charge of 18gb of data after they just sent me a text the month earlier for unlimited data for 99.00 and i was paying 80 anyways. But i didnt switch because i wasnt really going over. so two months later i went over with my plan according to them 18 gb. I called and they said that something must have been on in the background on my phone. I explained that i didnt change anything with my phone and that nothing was different, she had me go through my phone to see the usuage by apps and all together they didnt add up to what they sated i had on my plan plus the overage and this was liftime use on my phone! I explained to the lady that it didnt make sense since my plan started over the very next day and that they sent me a text message the night before it started over that i had only 10 percent remaining on my plan to update my plan. i didnt do it because i wasnt planning on using the phone that miuch after 7 at night and the plan started over at midnight. then i got hit with the overage. that they stated i consumed of 18gb in 4 hours an on an average month i used 12 with 4 lines so it didnt make since! so they offered me 1 time credit for the data i didnt use but could not explain what happened. then told me i needed to up my plan to keep that from happening. I know how much data i use on my account as i was with them for over 5 years. so anyways while on the phone i told her my service at one time was really good with them and i would have full bars instead of 2 bars all the time now, she blamed the phone for this, i explained to her if she sells a phone on their company they are responsible for the network functionality with that phone carrier not me for the phone i pick to use on their network. she just told me to call apple if i had issues withit basically that they couldnt do anything after a couple of test. then a few days later i decided to call about switching my phones to business lines for my company and take them off the personal level with me.they quoted me 400 for each phone as a deposit after 5 years and never missed a payment of 270.00 a month! are you kidding me! so anyway i contacted sprint and they did the deal to switch me over and my phone bill dropped 100.00 a month and i added 2 more phones. sprint was going to give me credit for the two phones that still had a contract on them so it would be a wash, well verizon once i started importing numbers overa couple of days
Verizon Wireless VZW In 2000 I was hired by Cellular One which later was bought out by VZW as a Business Account Executive...i was with Verizon until I was struck by lightening thru my cel phone while working...i immediately reported by to my assistant manager named Amelia...i went to eat nose and throat Dr and due to the strike due to my equalibram being off ...a short while later I had a loud pop in my ear and fluid flowed out of the ear that was struck...my equalibram was back on track...later I went to West Georgia Medical center and they thru me in the nut ward...they thought I suffered from a psychotic breakdown which was far from the truth...life as I knew it was gone...that day I became mentally disabled for the rest of my life...i won my short-term disability but lost my long -term disability...the day before a hearing in Florida to fight for my long -term my attorney asked for $2500 for flight tickets...he should be disbarred...i have medical documentation all over the state of GA relating to this matter all over GA...on two different occasions one if my co-workers insulted me by accusing my manager and I having an affair which was far from the truth...Greg saw great potential in me so he groomed me and mentored me...she should have been fired but did anything except talk to her...she was extremely jealous of my relationship with my manager...there was never anything done to her...they talked to her but that's all...more will be revealed Newnan Georgia
Beware of Verizon Trade in Scams!!!! they claim they have no contracts or agreements BUT..... they will severely penalize you if you leave the plan before 24 months. They hook people by telling them they will upgrade your phone for FREE. If you pick a more advanced phone, they will agree to give you a promotional price as long as you stay with them for 24 months. Does anyone see what's wrong with that when they are saying they have no agreements or contracts? They agree to give you a hefty discount for your trade in, but if you want to pay off your balance, they will tell you you can't because you agreed to spread it out over 24 months. so they are using this as a loophole to keep you with Verizon for 24 months. I really hope everyone reading this spreads this over social media so we can collectively HURT this company and prevent them from scamming people into agreements. This really became obvious when I was literally arguing with a rep that told me I can buy out my contract for over $500!!!! People this is a Gigantic SCAM!!! I will do everything in my power to spread this info out as much as possible and take this to the FTC. What a bunch of crooks!!!
Spent almost 1000.00 at this store approximately 2 weeks ago. Purchased a glass screen protector. A manufacturers flaw caused this screen protector to crack under normal finger pressure. Phone was never dropped or had anything dropped on it. I was given the run around and every excuse possible inside the store. As a result I feel as though I'm getting taken advantage of. I will be returning all of the items I purchased, switching my coverage to AT&T and rebuying my Samsung S8+, both of my wireless chargers, and my case due to their dishonest sales tactics. I work in insurance and it's pretty obvious to see when someone is "hunting" for a denial which is clearly obvious here. Next stop.....the BBB.
On June 1, I attempted to purchase an internet plan for my Verizon Jetpack device but it wasn't added to my account. After a visit to the local store proved to be useless, I made several attempts to talk with customer service. I was finally credited 35.00 dollars for a 2 GB plan, I had 1 GB added to the device and a 15.00 credit. I was unable to connect to the internet although I had an active connection. I had to call Customer service again and Verizon deactivated the account because of suspected fraud. They had the account messed up from the beginning and stole my money. No refunds given. I won't be doing any other business with Verizon because of their fiasco and shenighans. Ripoff artists at the best. Their slogan should be You place your order and we give you what we want you to have. Complain about it and we will deactivate you and keep your money.
I've been a customer of Verizon Wireless since 2009, I was due for an upgrades so I went ahead and upgraded to the Iphone 6Plus in October 2015. Everything seemed okay I guess for the next month well until January when my bill was through the roof! I called Verizon concering these data charges that were all knew for us since I've always been with Verizon and came from another Apple Iphone. I argued with Verizon Wireless for 11 months before someone from their executive team finally reached out. This executive said she "investigated" and someone found those charges to be from the phone. She mailed me out a new phone and
I switched phones out in January 2017. I haven't been over 12g's now for 3 phones! So how can i go from somehow using over 50g's a month with this previous phone from out of nowhere. (before I upgraded my bills were normal) back down to normal again when I switched to the phone she mailed me out on December 27th? The phone was defective and they knew it! I paid over $7000 in charges for that time period while I had the defective phone and they didn't care at all! Now i'm using my new phone, boxed up the old one and here we notice there is no return label. I was advised to dial 611 off my device and request one. Well i did that for 6
months, from January 2017 until June 2017. I would call, speak with a rep sometimes multiple reps and be promised that one was on the way. It would never show, after multiple months calling up 3-4 times a week I finally spoke with a customer rep who gave me the physical address to their Texas warehouse. she advised me to mail it back myself. I did that was promised that I would be given the money back as the form of a credit in the amount of the cost it took me to ship it out myself. Now in between there my services were suspended even though I was promised it wouldnt be because they added the price of the phone to my bill.
Our services were suspended at least 5 times that I can think of off the top of my head due to that charge being on my bill for not returning the phone. Every time I was promised by a rep that they placed that amount on hold. But then when I would call Verizon when I would notice our phones were suspended I would be told to suck it up and pay the $549.99 because it's been over 60 days! I would reply with I've been trying every way possible to get this defective phone back to you guys it's Verizon who is causing this issue! Then every time it would be suspended a reconnect fee of $60 would be added onto my bill as well as a late fee! This is NOT
RIGHT!!!! I want my money back for all those data overages and all the BS I had to endure from suspended phones, spending multiple hours on the phone with Verizon requesting a label!!! Watch your data usage like a hawk and if you see crazy amounts of overages persue it don't pay it like i did because I needed a phone for work and school!
On April 7th 2017 I called Verizon Wireless to ask why there were over charges on my cell phone account. I was told it was because I had used over my data use. We figured out why and she stated she would credit me the $30. She never did as I found out on my 4th phone call. She also stated that I could get more data and have $10 less a month on my statement. She she explained that one of my charges on the phone would go down $10 because of the plan I was going to be put on. I explained to her that I really didn't need more data I just went over the data usage because I thought I was on my sister's Wi-Fi and apparently I wasn't ...because I have never gone over on my data before, I didn't need to change.
But since she explained it would be more data per month plus $10 less, I said alright sounds good. My next statement comes in the mail and I notice it's $30 more! I called back and explained to a different phone rep what the other rep had explained to me. Bottom line, they did not believe me, so I said "why don't you listen to the recording"? Because before every phone call, they say the calls are recorded. So she said she would send a message to have them listen to the recording I waited a week, no answer so I called back. They told me the same thing so I said, well somebody has to listen to the recording. Nobody called me back again so I called 2 more times.
NOT ONCE was I told that I could switch back to my previous plan within 60 days of switching to a new one. The previous reps all told me that I could not switch back because it was grandfathered at $80 a month and it is now $100 a month for my previous data plan. The reason I found out about this is because the last rep I called in the second week of June I was told that I could have switched within 60 days and was told it sounds like that's an opportunity for customer service training. Or something to that effect. So this rep told me he would send a message to the price setting Department and they would get back in touch with me.
Back in March of 2013, my husband upgraded his phone. I discovered in the fall of 2017 that we had been charged a $4.99 VZ navigator fee each month. I was telling my son that I was upset over it and the fact that I hadn't noticed it. He let me know that when he was a salesman for Verizon, that they were told to add this to people's accounts to make a greater profit. It was done without customers knowing. I was so mad that Verizon would cheat people. I called Verizon and they offered me a $15.00 refund which was a joke. I refused to take it. Of course, they said I should have been responsible to find the up-charge. I don't think I should be held responsible when a company is dishonest and charges me for something we did not add to our account. I would have never know of this dishonest practice Verizon has if my son hadn't worked for Verizon. Shame on you Verizon!!!!
I bought a Cell Phone at Best Buy on 5/28/17. The salesman recommended a $40 Pre Paid Verizon Card to "Start out" with. On 5/29/17, I returned the Phone to Best Buy as it was NOT working for me..(I am used to a Laptop/Notebook and could NOT read the tiny print on the cell phone.) and they Refunded me the $91.94 back to my Debit Card. However, they told me they Could NOT REFUND me the $43.80 I PAID to them for the Verizon Pre Paid Card which the Salesman Downloaded to my Phone! I did NOT get a chance or even TOLD to READ the "Terms" on the back of the Pre Paid Card before he downloaded it on my new phone!
The Best Buy Customer Service Manager( whom I requested to talk with) informed me Best Buy does NOT give REFUNDS on PrePaid Cards and that VERIZON doesn't either...which,of course, is stated on the BACK of the $40 Verizon Pre Paid Card but which the salesman FAILED to INFORM me!
Due to I am 65 years old, I believe I was TAKEN in this TRANSACTION! I PAID for SERVICE that I did NOT use except for maybe for ONE HOUR of PRE PAID time at most!
A couple years ago I signed-up to purchase my phones and pay $15/phone/mo. for service. (Plus the cost to purchase the phones.) Now my phones are finally paid-off. Yea!
Problem is that in order to move to any of Verizon's new data plans they force me to pay $20/phone/mo. I have 6-phones on the account. This is NOT what I was promised when purchasing my family's phones.
I feel like this is bait-and-switch advertising. First tell me that I can pay $15 for life for service, but then force me to upgrade to $20 to get the most current data plan. Really!!!!!
I expect companies like Verizon Wireless to be reputable and honor their committments. Very disappointed!
Bought a pre-paid Verizon phone at Wal-Mart, I needed help with my e-mail so I went to the Verizon store next door. They Helped set up my phone with e-mail.
I asked how do I stop the Phone when I leave the country (I live in Central America) I was told just don't pay anymore it's just a pre-paid phone.
When I got home I started to receive bills with past due balances. I called, I was kept on hold forever and when someone answers they transfer me to department after department who tell me all they can do is accept payment.
No one at Verizon can or will do anything. I have been calling every week since December it's now almost May and I have logged almost 32 hours on the phone with them. I tried to contact the executive branch of Verizon who advertise they’ll get back to you in 72 hours but it has been weeks since. I have gotten nowhere and they are ruining my credit.
In July of 2016, after nearly 10 years as a customer of Verizon Wireless, I decided to investigate what was being offered by the competitors. Here in Murfreesboro, the outlet store for AT&T is directly across the street from Verizon. I secured a contract offer from AT&T then walked across the street to Verizon to see if they would match the offer. Although the offer was only about 10% less than Verizon, they chose not to match the offer. So, without any animosity, I made the switch.
At some point in July, I called Verizon’s nationwide “customer service” people and requested my service be disconnected. They advised they would do it immediately. I paid the money that was currently due, and asked if there would be any additional due. They said no. A few weeks later, I again called to confirm that everything had been disconnected, and to again inquire about any additional fees due. I was assured that everything was disconnected, and was told that “there is no way anything could be due, because we cannot even get into your account!”. I thanked the representative and hung up. However, I remained suspicious, because it seemed to me that I was probably due a partial month of fees. I tried to access the account online, but the organization had discontinued my access. At this point, I had to agree that the account MUST BE closed.
Now it gets good.
Because we are at a time and place in our lives where investment opportunities are strong, my credit, along with my wife’s credit, are very important to us. This account was actually held under my wife’s name. On 3/5/17, I pulled my wife’s credit and, to my great surprise, discovered a “CHARGE OFF” in the amount of $282.70 by Verizon Wireless. It had just been reported the week prior. It was not a collection agent reporting, but Verizon Wireless itself. I had never received an invoice of ANY kind.
On 3/6/17 I called Verizon Wireless to find out what the deal was.
-I first talked to Julie, she could not help. She transferred me to Accounting with a hold time of 2:06 minutes
-I talked to Amber in Accounting. She could not help. She transferred me to Melanie in Customer Care with a hold time of 29:15 Minutes.
-I talked to Melanie (#4246). Melanie said she could not access any details of the account, but said she could see that there was some kind of balance on the account. She could not see what the exact balance was. I assume the smog in her area was very thick that day. She advised me that the account had been turned over to a collection company named IC systems. She said I would have to call them at 866-858-2784. She said absolutely NOBODY at Verizon would be able to help in any way.
-I called IC Systems and made contact with a lady named Gene. Her ID# is 48186. She was sympathetic to my plight. Apparently, she once worked at Verizon! She said the amount now due was $282.70. She said she would mark the account as “disputed”. She would then mail me a copy of her bill. She said I should call back to Verizon and specifically request to speak to the “Financial Services” department.
-I called Verizon back and spoke with Michelle. She said she didn’t know what I was talking about. She said I needed to call another Verizon number 866-266-1445. I called that number and was on hold for 16:30 minutes.
-I spoke with Brian at the “new” phone number. He said he WAS in financial services, but that he could not tell me what the bill was for. He sent me to a very mean person named Maria at Ext 565620.
-Maria could not help either. In fact, Maria did not WANT to help. She transferred me to “In-House-Recovery” after 19:45 minutes.
Now it REALLY gets good.
-I ended up on the phone with Bob (Emp ID# 89072). Bob could actually see through the haze! He could actually SEE what the problem was. At last! Bob said he would review the account. Bob mumbled to himself a lot, so I did my best to transcribe his ramblings as follows:
“A company is made in it’s recovery department”….How weird is that?
“Disconnect was requested on July 31st 2016”
“Lines 9139 and 6124 were disconnected on that day”
“Line 6124 was again disconnected on August 20th”….Huh?
“I-Pad Line number 9162 was disconnected on October 29th”…. Seriously?
“Line 0728 was disconnected on October 29th”…. Who’s line was that?
I thought to myself “Incompetence is strong with this “organization””
After 37:08 minutes Bob came back to Earth. He said that he agrees there are “some” incorrect charges. Then he went back to mumbling. At the 41:04 minute mark, he said there were MORE incorrect charges. At the 42:15 minute mark, he said he had a total, but would need to “prorate some things”. He mumbled to himself that if the bill gets below $50 the whole thing goes away. I had my fingers crossed, because I had already wasted hours.
Bob mumbled to himself until the 55:45 minute mark. At the 55:45 mark, Bob came back to life and said that my total due was $78.27. The remainder would be credited! I told Bob I would gladly pay the amount if he would simply remove the black mark on my wife’s credit report. Bob advised me that he follows the “Fair Credit Reporting Act” and would NOT remove anything! Amazing! He really did not get the gist of my problem.
I asked to speak with his Supervisor. I was placed on hold until the 62:02 minute mark. At that time, Bob returned and said that no Supervisors were available, but he would pass along my information, and a Supervisor would return my call in 1 to 2 business days.
It’s April 3rd, and I’m still waiting for my return call. I’m starting to have my doubts. I don’t think anyone is going to call me back!
Earlier today I called, and paid IC System (the collection agency) a total of $75.72 (The total amount they said was due, plus fees). I paid because the money was never the issue. In fact, as I mentioned, I tried MANY times to settle any amount due. I closed this account in JULY 2016. The last correspondence I EVER received from Verizon was also in JULY. It was in the form of an e-mailed invoice (I opted out of paper statements).I paid the ENTIRE amount of that invoice. After July, I never received an invoice, a phone call, a letter or even a fond wave hello as I drove by my Verizon retail branch. Nothing. Still, to this date, the only communication has been established by me.
I am a successful, smart and established individual. I feel horrible for the young and the old who get caught in the web of Verizon Wireless. It’s sad to think of the damage such obvious incompetence can do to the credit and reputations of good and honest people.
Once again I find myself having to spend my time writing a complaint about the deceptive business practices of Verizon Wireless, and their failure to honor agreements made with customers.
On October 5th I preordered a Pixel XL phone, for which I was supposed to receive a discounted price, a promotional offer for pre-ordering the device, and a $200 device credit (credited over 24 months), for the trade-in of my phone (which was sent on the same day). I initially complained because there were issues with the promotional offer, but eventually that was taken care of (after a complaint was made). The discounted price was never adjusted, and I never received my monthly credit as agreed.
Verizon confirmed they received my device on October 20th, and on November 8th I received an email by Verizon Wireless stating that they had inspected my device and confirmed the estimated value as being accurate, and that I would receive a monthly credit of $8.33 for 24 months. By January, I was concerned, because I didn’t receive any such credit, and was told that it would be there by February. In February, I called customer service again, frustrated by the fact that the credit hadn’t appeared, and was told it was in the system to start in March. It is now March 10th, and my most recent bill does not reflect the credit, and Verizon Wireless has once again failed to honor the agreement.
For the most part, I have been happy with Verizon Wireless. However, when things go wrong, they go really wrong, and the only way to resolve them is by filing complaints, because otherwise Verizon Wireless has no respect for their customers, or any intention on following up with, and honoring their agreements. This has been an ongoing issue with Verizon.
I was called on cyber monday 2016 and was told about exciting promotions from verizon wireless. I was interested since i wanted to purchase a phone for my son for Christmas and also upgrade my flip phone to a smart phone. I inquired about a special of buying one I-phone and getting one free and I was told it required a trade in of another smart phone. He then told me about another promotion where I can get the moto z droid for 10.00 per month. No trade in required. He went on to tell me he himself has this phone and it's a great phone. I went ahead an ordered two, one for me and one for my son. He explained to me that I will get a safety plan where it will stop data usage once i run out unless I use a wifi connection. He recommended when I get the phones to go to the phone center store to make sure that service is connected to it and to have the maintence service put on in the event it breaks, lost or stolen.
I went to the phone center just like he recommended and took care of that. I also wanted to purchase my son a simple pair of headphone jaks so he can listen to music. I was told these phone require a wireless headphone which cost over $100. So I bought it, only to find out when I had to return to the phone center store to inquire what a device was which was included with the phone, was used for and I was told that is what you use to plug in regular headphone jaks into. So I spent over a hundred bucks for nothing!! I confronted the girl about it, she apologized and said she didn't know?! Its not like I could return the item since I had already sent it to my son for Christmas.
Up until recently when Verizon simplified their bill I had no idea I was being billed $26 per month per phone instead of the agreed to $10 per month. I called and spoke to Jasmin on Feb 28th. She checked and said there was no such promotion. I know for a fact there was I saw it on the internet but she claims it required a trade in. I told her I don't believe that is correct and explained how the phone I originally wanted was the I phone and the man explained it required a trade in but moto z droid did not! She agreed to send a promotion escalation form to her higher ups and said she will call me back with their response She could not tell me how long this would take. It's now March 7th and I have not heard back, but on my email I get a the summury of my phone bill which I had requested with no changes on it.
I've had a cell phone with Verizon service for about three years. A few weeks ago I went into a Verizon Store to reduce my pre-paid account to $30 a month from $60. I found to my surprise that I had a balance on my account of over $400, which could only have happened if I were being charged over my customary $60. They told me that they would bill me on that amount till the account was empty and I could then renew. I talked to both a person and the desk and on the phone.
Yesterday my text service stopped working. I called in at the national Verizon number today and spoke to a woman who explained that not only did I have to pay the monthly, but that I had to also pay an amount of $5 or $10 before an April "expiration date". I assume this is where the extra money came from on the previous plan. I asked to talk to a manager, who told me not only did I have to make the payment but I could not recover any of the money in my account at any time. In other words if I transfered my account they would keep my $400. I asked how they justified this and he said "we aren't a bank". He refused to do anything to fix it and said I should have read the fine print in the contract. So now no matter what I do I'm going to be stuck with Verizon holding some of my money and if I leave they won't refund any of it.
I know this sounds bizarre but that's their "policy". How they get away with it I don't know. My only option is to get out when I have the smallest amount of money in the account but there will something in there I will never recover.
Kevin, Kirkland, Washington
Verizon is refusing to stand by a trade promised in writing: Verizon Chat ID #753605831989609345 Chatted on 01/20/2017 at 23:16:57. This is a copy and paste of the exact words of the Verizon Wireless representative: "Verizon So what I will do is to initiate a request to have your account checked. Then I would need to partner you with our Trade in team at 800-416-8894 and they can and will be able to provide the promotion where you can trade in your phone even with cracked screen and you can choose from HTC, LG or Motorola. Verizon For your added convenience, I will note everything we have discussed today so you will be assisted properly and for a speedy assistance." They now refuse to honor this after what I estimate to be 20 hours of subsequent phone calls and trips into the store to complete the trade above.
Verizon always has connection issues and drops calls. No one is able to figure out what is going on apparetly. I am switching service. This doenst even make any sense.
I have been a Verizon customer for over 4 years and in the past year it has been an issue with the dropped calls and poor customer service. Go with another carrier, these people dont give a d**n!
I used to have a Samsung Galaxy s5 I loved the phone, I really did. I had extra batteries it was the perfect size etc. When the note 7 came out I decided to upgrade, of course then I was told that I had to return the phone for anow exchange. I told them I just wanted my old phone back, they said no. So I went with the s7 edge, it blows compared to the note 7 also they must've given me a refurbished model as the speakers are warped and the GPS does not function at all. They disabled my phone and told me that I would get a box in a few days to return it. I waited 3 weeks no box came so I tossed the note7. A week later their box finally came. Then verizon sent me a message that I would have to pay for the note 7. So now I have to pay 1000 dollars for a disabled note 7 I don't have and I am paying 800 dollars for a defective s7 edge that I never wanted in the first place. No one at Samsung or verizon can or will help me. F verizon jacked me for 1800 to get a broken phone. Do not do business with these people! They do not care about their customers.
Verizon was suppose to waive my reconnect fees 3 weeks ago and still have not. I contact them today and the first guy I spoke with was very nice, he transferred me to financial services and she was nice and said okay no problem I will waive you're reconnect fees as a one time courtesy... then the phone hung up. I waited.. no call back! Called again, this guy names Dante didn't know what he was talking about so he transferred me to customer service. This girl was completely rude!! Loud voice and down my throat coming across like she was better because I was telling her about the reconnect fees. She said oh no a supervisor commented and said do not allow more reconnect fees...
I was just wondering why when the lady I previously spoke with said she would. I asked to speak with a supervisor. I was on hold for 24 minutes!! Supervisor marine was very rude as well! Wouldn't explain just kept repeating over and over! Kept constantly interrupting me and belittling me! I asked for her name and she had a very bad attitude and just kept saying let me get to to customer service. I asked her to spell her name as well she did very fast and said okay and transferred me before I had the chance to speak!!! Something needs to be done or I will happily switch to another phone carrier! I will not deal with this again!
Verizon Emergency Roadside Assistance is a total scam. I figured since it was Verizon I could count on them if ever needed. On 1.27.17 at 6pm eastern standard time in NY. I HAD A FLAT TIRE. I was stuck at the airport and call they acted like no problem, we will call you back in 20 minutes. 45 minutes later I called and they said they still couldn't find someone to come to me and they will call me. Thank God I still have Mercedes Roadside Assistance, I never even cancelled the Verizon one. Finally by 8pm they came and I was driving where I had to go. I figured out what the Verizon Roadside Assistance Scam is. They collect 4 dollars per month per customer until someone needs them so until than imagine how many customers are paying until someone needs it doesn't get it, cancels it and gets reimbursed the months they already paid. Imagine how many customers never need it and all that free money Verizon gets to keep. Shame on you Verizon. You guys should be ashamed, using a well known household name to commit a scam like this. I feel bad for someone who doesn't have a alternative tow service. Beware Verizon Roadside, BEWARE!!! STAY FAR FAR AWAY PLEASE TRUST ME UNTIL IT'S TOO LATE.
I was a Cablevision customer for 10+ years and decided to switch to FIOS. Since we've been a Verizon Wireless customer for 15+ years putting all phones, TV and data under one company made sense. However, I feel we are being screwed over by the joint Verizon companies and they each blame the other with excuses but no real resolutions. I am somewhat technical but not at level to discount all the excuses that are being thrown at me.
In December 2016, both of our sons came home from college and stayed in primarily for a full 5 weeks, studying and assumed they were using the FIOS Wireless Router. They began complaining that their connections were being dropped often and then suddenly we were getting messages from VZW that we were over our 24 gb data. HOW? If we are in the house using the Wi-Fi network they provided. We have 5 phones on our data plan and we have gone as far as to shut off the data, uninstall apps that use a lot of data and are very conscious each time we use the phones because for 3+ months now our data useage is getting higher and higher. Meanwhile, both boys are using the wi fi at school so they say we are not using data.
We have been to the local Verizon wireless to complain at least 3 times in the past 3 months and were told to switch our phones to "data assist" off to see if that helped.
I did a speedtest with and w/out the Verizon network and the speed tests were terrible. In fact, the VZW speedtest gave the following message on most of the speedtest "Uh Oh Let's see what we can do to get you better speeds." The download speed has been at 40.43 and upload 41.94. The VZW reps almost did not believe me that their own message was "UH OH". We pulled in an ethernet cable and got slightlly better speed test results but not at the level of the service that I am paying for which is 150/50. FIOS said "well if your wi fi is weak while in your house, it is going to pull from your cell plan data useage". HOW IS THIS POSSIBLE? Why is the wi fi not working up to the speed you sell it to me at? Now my overage data charges are passing very high dollar amounts.
I was asked "are you aware you have two networks on your router: one for 5G and for 2.?ghz.?" However, you sell me a 5G internet but don't bother to ask if any of my equipment can work on a 5G network? The router is in the lower level of the home, not a basement and it has been there for 20+ years, and we never had serious issues with Cablevision. I would move the router, if that would definetly solve the problem but I doubt that is the full answer.
My major complaint is that my wireless bill is increasing at alarming rates because we are using too much data (while in our own home with a Verizon Wi Fi). Today I attempted to get both customer service departments (FIOS & VZW) on the phone together so they can figure out what is wrong and then eventually to issue a credit to me for all the data overage. I have had several reps at FIOS state that they agree something does not make sense and they can't understand why our wi fi would not support our devices and only use Verizon Data. Today, I had the VZW rep tell me the equipment he saw connected and as I have been told recently, they are seeing equipment that we don't own such as a kindle on our network. All i get is 'Oh really" then suddenly it gets glossed over in conversation.
Verizon Wireless (VZW) said they would not close the case and issue a credit, as it will be assumed the issue was resolved until FIOS makes a visit to my home tomorrow to see if they can fix the issues.
I honestly feel we are getting to the level where a Class Action Lawsuit is going to be necessary because the consumers are being ripped off financially with one excuse after another and finger pointing within its own organization.
I cancelled my Verizon Wireless service on 3/20/2015. I paid the final bill, but I deducted charges for advance monthly service fees after the 20th. Verizon continued to bill me, even-though I sent numerous reconciliations. They sent my account to a collection agency that made no effort to receoncile the account and I continue to get letters today. In addition, I have asked numerous times for the detail to back up the balance they say is due but all I get is a summary. It appears that Verizon is aware of the advance charges, but doesn't want me to know it, so they just keep sending letters.
I recently terminated a verizon wireless contract that I signed on 2/7/15 after hearing the new annocement on their changed termination fee's. So I figure I only have maybe 2 months or 2 months and 1/2 termination fee to pay, I canceled on the 22nd month.
Shock to see an assessed fee of $140- for just 2 months or 2 and 1/2 months left. Even doing the math doesn't make sense because if your a monopoly your at there mercy. ex: 20+60=80 or 20+20+60=100
They go back and forth with me and in the end if I don't cough up the money they get to messup my credit and put me on collections. I even sent them the link below and still nothing, they justified their claim.
So buyer beware of their manipulative tactics and their tricks. I was better off waiting for the plan to end and then just moving forward. I would never return back as a customer regardless.
Verizon proves again and again how they rip people off.I run this Little door company and supply a few cell phones for some of the employees. We don't usual have a contract on the cell phones. We will call 662 phone was bought and paid cash for, an I-phone. I bought insurance on it. Salesman said if its lost or get destroyed they will have the insurance company replac it.
It was dropped and did not work, they told me the insurance didn't cover that (WHAT?) So I bought another one, bought insurance on it, same thing, after was about nothing they said they would send another phone, it turned to be a used on and the ringer didnt work. So in 3 months I bought 3 phones at a cost of $600 each and havge one the ringer don't work.
I went thru this with them on several phoned. One I paid cas for $550. as I was leaving a customer runs into me out front, the phone drops to the sidewalk and breaks, they wouldn't do anything to help, had to buy another one. Went to get my wife an I-Phone, he said $33 per month, no contract. I said I'll pay cash.
Now they tell me I have a contract and can't drop the service, if that's what they call it.Last month I switched all the phones to Verizon prepay accounts. Today I get a bill for $1286 from Verizon. I called, was told it was a early termination fee. (WHAT?) I'm still with Verizon, I just switched method of paying to prepaid, I had no contract with them anyway. Well, we'll see what the Circuit Judge has to say about it.
Over all we have about 35 phones and several 800,888,866 numbers, after this month Verizon won't have any of them any more. Today I get a letter from Verizon saying I can make my house phone a verizon cell phone, that's nice after they sold it to Frontier and now going to steel the phones back, nice people.
Verizon Wireless has a shady practice. When you discontinue service with them, they do not discontinue their auto-billing. According to them, the auto-billing policy allows for this, but my reading of the policy finds that to be a ridiculous claim.
I cancelled my account with Verizon Wireless a few days after a billing cycle. So, obviously, I should not be billed again. Not only should I not be billed again, I should receive a pro-rated refund for the unused portion of the billing cycle.
To my surprise on being such a long time verizon wireless customer. Recently I swtich provider and discovered that my smart rewards account and points accumulated or no longer accessible. In plain english void.
After accumulating over 200k points I figured that maybe at a later date I will go back to verizon for something. Like cable, voice, or re-connect my cellular service.
But after my recent encounter, I think I will just keep verizon out of my things to do list and stay away from big giants. I should have known better than to trust a company with all sorts of unethical tactics.
Goodbye Verizon and for those Smart Rewards user's good luck.
I pay for data monthly but it's never enough every time I call they tell a story how it's.my fault what I'm on google searches and snap chat. Went through 24 gbs in a 10 day time. They can't tell me where it went exactly being everyone on my account is cut off after they have reached their data. ???? And no one is connected to the main router. My bill is double what it was before.
Verizion Wireless is billing me for $249.87 For services supposedly recieved from them. I had cancelled my service with them 90 days prior to recieving this billing. My usual billing was in the $80. range. The billing is incorrect. I do not owe this. I have denied payment through credit card however under pressure my credit card and banking institution paid this outrageous amount. Verizion has repeatedly denied recieving this payment and has turned the matter over to a collection agency. This false billing is additionally being reported to The State of Tennessee Department of Consumer affairs. It would be my suggestion that you not become involved with this company in any manner.
Verizon data charges are way too high and useage can't be verified. It literally costs them nothing for data.
BEWARE--YOU'VE Been WARNED!
I went into Verizon to check out the service they could provide for me, basically "SHOPPING AROUND" for the best prices... Before I went to Verizon I was with ATT for 8 years, and my wife suggested we should see if we could get a better deal else where. We where paying 165.00 per month with ATT, unlimited long distance, unlimited texting, 3GB of internet for 2 phone lines per month.
When I went into Verizon (In Lewisville Tx.) they said I could get 2 Iphone 6 PLUS Phones for $100.00 per phone on a trade in of our old phones and they would match the price of ATT and also give us 4GB of service instead of 3GB per month. the sales lady also said since we where new customers we where eligible for 2 "FREE" I repeat "FREE" Samsung Pads -- NO CHARGE--I told her I didnt want them because we would probably never use them, she INSISTED that we should take them because they where FREE and if we didn't want them we could sell them on ebay or craigslist.
I said fine Ill take them if they are "FREE"........
The next month when we got our first bill in the mail it was a WOPPING $385.00! I ALMOST S*** MY PANTS, I called Verizon and asked them what the situation was--they said we had two Samsung pads on our bill with the phones, I said they were supposed to be FREE--she said they where free BUT THE SERVICE ISN"T--You have a 2 year contract on the pads along with the phones which makes the total monthly bill $385.00 per month!!
To make a long story short we ended up paying them out for our 2 year contract--NEVER USING THE PADS, the lady that gave them to me was a Commision SALES PERSON and makes her money by getting what ever she can out of us, and lieing and cheating to give us anything and everything she can, the contracts signed where not 100% undertandable at the time of signing, and where missleading and falsely stated....
We closed our phone account after 2 years to the day, and then to our suprise we get a bill in the mail a month later for 85.00 from Verizon--The stated that we turned our phones off but not the SAMSUNG PADS and owed them money--BUT I CLOSED MY ACCOUNT! I stated--SHE SAID: for the phones yes, not the pads! At that time I told her to turn them off and close the account in full.. She CLAIMED she would to just that, and I went over to the Lewisville location to pay the 85.00 and be done with them!! BUT WAIT--We're NOT THROUGH!!!!!!!
A month later I get another bill--for the sum of $165.00 for the same bulls***! The lady on the phone from last month didn't close the account and left it open only to charge me again for something I was supposed to get for FREE and paid for it for 2 long plus years.. This time I got email confermations that the accounts where closed and I told her I wasn't going to pay the bill---her RESPONSE was: If you don't pay your bill we will sell your account to a collection agency and it will go on your CREDIT REPORT that you OWE US MONEY, so You BETTER PAY IT For Your Own Sake!! I was steaming out the ears with FIRE! I went over to the Lewisville location and AGAIN PAID THEM MONEY FOR SOMETHING I DIDN"T OWE!
THE CONCLUSION:
Stay as far away from VERIZON WIRELESS PHONE SERVICES as possible--DO NOT DEAL WITH THESE PEOPLE, they are Liars and Cheats and will do anything and everything in their power to make you sign a contract to RIP YOU OFF!!! You HAVE BEEN WARNED!!!!
I just switched to Verizon with 28GB plan on 2 phne. I barely used the data, my wife plays youtube songs while on road. In 7 days, I got alert that we have used over 90%. I just dont believe that its possible. There is a scam going on. I am a Computer Engineer myself and understand the tweakings you can do but with minimal usage, it is just not possible that we could have used 26GB in 7 days. I am going to take the loss and cancell the service and go back to Sprint with unlimited data plan. This is a shame for Verizon and their greed is just pathetic. I would like to sue them, but alone I just dont have the resources to fight their corporate.
In 2012, I visited Verizon Wireless in Ocala, FL and signed up for a 2 year contract and purchased a Galaxy Note II. I was promised a $199.00 cash rebate, which the sales rep processed. I never received said rebate, which was just the beginning.
I since moved from Ocala, FL to Longmeadow, MA. I contacted Verizon about the address change. I was advised 18 times during 18 different calls placed that my address would be updated and changed which never happened.
I endured 57 calls - around an hour long, each - with various Verizon reps who never solved my issues BUT DID MAKE CHANGES TO MY PLAN AND OCNTRACT WITHOUT MY AUTHORIZATION.
In 2015, I was out of contract (or so I thought.) I called Verizon to receive the $25 Loyalty Credit. I was promised this credit, however it never showed up, resulting in another 20-something calls to customer service. Not only did I never recive said credit, my plan was apparently changed, contract extended a number of different times - WITHOUT MY AUTHORIZATION OR KNOWLEDGE - during these phone calls about the Loyalty Credit.
I'd be told: "Yes, I'll ensure you receive the credit, I'm adding it to your statement right now." No credit was ever applied, and during many of these calls my plan was "upgraded" to a new, more expensive plan or the contract was extended by a year and in some cases 2 years.
In 2016, I realized I was contacting Verizon an average of twice a month regarding the above. I'd be promised one thing but whatever I was promised would not happen, but a plan change or a contract extension would.
In 2016, I decided to purchase a new phone. Another bad judgement call on my part. I contacted Verizon at which time Lori the rep promised I'd receive an address change (really? finally?) and my discounted device. My device was shipped to an address in another state, my plna was changed without my knowledge (again) and my card was billed $67 for "processing fees." FOR A DEVICE I HAVE NO CLUE WHERE IT IS LOCATED.
I opened an emial from Verizon showing my new phone was located in another state, so I called. I was told I'd not be held responsible for this error, however, they'd reroute the shipping. I was given a FedEx Case Number.
I called FedEx when my phone didn't show up, and was told that the case number was invalid. (This is a case number that was texted to my phone from the Verizon Rep.) I had been given a "fake case number."
I contacted Verizon and was told thye not only had no history of the fake case number, but that they had no idea what I was talking about. There were some changes and lines changed in my plan as usual, and had billed me, however no one knew where my "new phone" happened to be.
ON 11/25 I began communicating with Verizon about this issue, and have spent a total of 9 hours ans 12 minutes on the phone dealing with this issue since. I'd like to sue for damages, as I lost wages of $87.50 / per hour while dealing with Verizon.
ON 11/26 I spoke ot a "manager" at Verizon who promised to resolve the issue and call me back, this never happened.
ON 11/29 I was told by Verizon that FedEx had received rerouting instructions.
ON 11/29 FedEx rep says the tracking info and case numbers given to me from Verizon were fakes.
ON 11/29 I spoke with Verizon manager who promised to resolve the issue and contact me once it's resolved. I never heard form them again.
I set up auto payment a couple of months ago. The October payment worked. Verizon did not process the November payment and now my account is past due. I am on the website trying to chat without success. I am also on the phone and have been on hold for 30+ minutes.
This level of service is unacceptable.
Verizon is charging cunsumers $20.00 when they purchase a new cell phone. There is no justification for the outragfous fee. There is no difference between my I Phone 6 & my new I Phone 7...yet i have to pay a fee to change phones.
Before moving from KY to AZ, I purchased a Samsung from BBest Buy (Mistake!). The phone did not work and all of my calls went to Voicemail. In December of 2015 I traded the Samsung in for an iPhone 6 at a Verizon Store here in Gilbert, AZ (Mistake #2!).
Even though I have given them well over $800, they disconnected my "service". Verizon is billing me from two separate places: Duke Drive in Franklin, TN and Verizon Wireless, One Verizon Way, Basking Ridge, NJ 07920. They have also been taking $47.70 out of my Discover Card every month for months
I would like to know what these charges are for and why they feel free to use my Discover Card. Only after I purchased a phone from The Verizon Store here in Gilbert, AZ, did a friend tell me never to use Verizon. I wasn't aware of their poor reputation or of how unscrupulous they would be.
Please help.
I was told through the IPhone 7 promotion that I could trade in my IPhone 6plus cell phone and receive a new iPhone 7 plus phone by paying just the taxes. They now have told me that my phone - that could only be sent to them through the mail - was only worth $ 122.00, and that I will have to pay 39.00 a month for months in order to pay for this new 7plus phone. I told them that I wanted my old phone back and I would return this phone. They said that the 14 days were up so they cannot return my phone. I contacted them as soon as I received their email stating how little they would credit me for my 6plus. My 6plus was in excellent working condition. I was using it right up until the day I sent it to them. I had told them there was only a small 1/2" to 3/4' crack Above the screen, not even on the screen. I believe they deliberately waited to send me the email of how much they would credit me for my phone until it was too late to cancel my order. I received their email on Oct 28th. I responded immediately voicing my outrage, but they did not respond. I then spent 1 hour 21 minutes minutes on the phone November 3rd with Stacey rep explaining to her that I just wanted my old phone back and that I felt this was a scam and that is why they did not let me do the exchange in a store - in person. She said the best they can do is let me return the new phone and I won’t get charged for it, but I would not get my 6Plus back!!!! This is ridiculous. They said the fair market value of my new phone is $347, and fair market value of my 6plus is $245. Why are they trying to now charge me $36.24 for 24 months!!!
I would like them to credit my bill for the 7 plus phone if they really cannot give me my old phone back - in the proper working condition it was in when it was sent to them.
Nov 4, Matt called me and said he would decrease my data plan to offset my now increased bill, I said that does not help because I am still paying $850 for a phone I do not need. I said to either return my phone or give me a refurbished 6 plus. He said no. He then said he would give me another 300 off the cost of the phone. I said no because I would still be paying 500 for a phone I don’t need.
I've had several incidents over the past 4 years where I will receive an alert stating that my data is at 90% and I will still have a week or two on my plan so in order to avoid a 15.00 charge per gigabyte I increase our data plan. I've increased my plan 5 times in a row and when I've contacted customer service and they pull up our account I'm told that we never used close to the 3 gigs but I had a 12 gig plan dues to the notifications. I was told that there must be a glitch in the notification and I moved my plan back down to 3 but was not offered a refund for their notification glitch. I would be fine again for months and then it would start happening again. I even have 2 bonus gigabytes!! This is a fraudulent practice to increase money from data plans but never refund the customer for the fraudulent charges.
We have been with Verizon for 16 years and are considered loyal customers. On may 25th, my husband and I upgraded our phones on a promo Verizon was offereing, Buy1 get 1 free on the Galaxy 7 edge, over the telephone.
Since June, we have been getting the run around. We were first told that beacuse we are in the Loyalty program, that we did not have to go throught the rebate program, and that Verizon would do this for us, and that we would recieve a Visa card to pay off the second phone. When I called several weeks later, they said they cahnged poicy and it would be taken off our bill monthly. it was not.
Called again, talked to a Supervisor. She said we had to go through the rebate program, I did. Rebate program said that promo was no longer available. Called Verizon, they resubmitted promo to Rebate center. Rebater center declined us due to not having the UPS number off the boxes. I explained to Verizon back in June, that we threw away the boxes, no problem they said, just resubmitt.
I have been on the phone with Verizon for 4 months now and on hold a total of 10 hours, always getting the same run around.
I am tired of dealing with this, they will not make it right. So much for Loyalty. We have 5 lines, pay our bill on time, even the outrageous fees. We will pay off our phones and cahnge service.
On behalf of the disabled account holder. In July 2016 we went in to their store because of a fault with the touch screen on a phone. This was the beginning of a s****.>
I entered into a 2 yr Wireless contract while in NYC, the first 6 months I used less than 1GB of data, I watch an occasional 2-3 min video , I don't play video games with friends over the net,my bill was around 70 to 80 dollars per month. I moved to California change my number to a local number for where I live doing the same things with my phone a Galaxy Edge 6 S+ and my bill is now incredibly high I was getting text alerts saying I am over my allowed data plan that month my bill said I used 18 GB of data f' n impossible no way, so for the next 3 months my data usage peaked at 25gb, so I opened a MetroPCS account the 60 dollar plan unlimited 4g data plan that first month I used less than 1gb will Verizon said I used 18gb I did not use that phone at all, then next 3 months while using Metro I have used about 2-3 GB of data--- Verizon needs to be taken to court for this data robbery if I went to Verizon and took a laptop I would get arrested so why are they able to blatenly steal money from hard working folks.
She's cheating on me
I established service for my self with Verizon Wireless almost 15 months ago, in August of 2015. At that time I was requested to pay $400.00 in a security deposit. A couple of weeks later I added a second line for my teenage son, same financial burden, an additional $400.00 deposit. I paid both deposits. Less than a month later my service is shut off. I call customer support and they told me the security deposit for the second line did not post. I know that day the money had been taken from my account, and I state this. The customer service representative and I keep going back and forth for about an hour, I get a supervisor on the phone. After going through the entire situation again, they restore my service, tell me they will contact me in two business days.
The next day my phone is off again. I call them again, have to go through the entire story again, finally get a supervisor, they review my account details, apologize, restore my service, and tell me they have opened an investigation and contact my bank as well. Meanwhile during this time my service is interrupted at least once a week, forcing me to spend over an hour to get it turned back on. It was not resolved until mid to late October. 15 months of paying my bills with no interruption of service for lack of payment and I cannot get my $800.00 back. I contact them about it and I get blatantly lied to. First I was told it is because my account is past due and in collections. I asked how that is even possible if I still have active service and a scheduled and accepted payment. I am told they will have to look into it. Then they tell me that as long as I have a balance on my account I will not receive a refund. I told them the security deposit policy is that what balance is on my account is deducted from the refund amount. The excess money left from my deposit is then to be sent to me, with all accrued interest per law, via mail in the form of a check. Verizon then tells me my account was reviewed in August and due to unpaid charges I would not receive my refund at this time. My account is up for review again in November.
I asked when in August my account was reviewed because as of August 4th my account was paid in full. The response was, I cannot issue a refund as long as you have a balance on you're account. Thank you for contacting Verizon Wireless, is there anything else I can help you with? I stated I would contact a supervisor. A short time later I am contacted and told there is nothing they can do, I owe money, until it's paid I will not get the money I am owed. I take time to explain ALL of the issues I have been having with Verizon since I first started my contract. A third person reaches out to me... The third person tells me my account was reviewed in August and I'm not eligible for my security deposit to be refunded at this time due to service interruptions in 2015. I explain to review my account and ALL of the details. Those interruptions in service were because I launched an investigation with Verizon and my bank for $400.00 that disappeared from my bank, but never got credited to my Verizon account. That issue was not resolved until mid to late October. Verizon kept shutting me off every week during that process, forcing me to call weekly until I threatened to contact a lawyer.
They are in breach of contract. 15 months later, Verizon is 3 months past due with payment to me. We had a binding verbal and written contract, but yet they will not live up to their end. I will certainly be switching service providers as soon as I am able to. The financial issues, including missing money from my bank account, the service interruptions because of their errors, and now stealing an additional $800.00, being lied to about why, and the piss poor customer service... Of course we all know Verizon has been investigated by the FTC and forced to pay millions back to customers in stolen money before, why would they change business practices now?
I have been a customer of Verizon Wireless in the past for almost 10 years. During that time I've had unlimited data. My data usage is literally only spotify, chrome searthing, very few apps, and Google maps. Even with the unlimited data, I have never in those 10 years used over 4-5 GB of data, with continuous Spotify usage, typically 8hrs a day, 5 days a week. But have never exceeded 5 GB. After those 10 years I was told that Verizon will be taking u limited data package of the market so I decided to go elsewhere, out of the principle. I switched to tmobile for cost reasons mainly. Even with tmobile for the entire 10 months I was with them, and the same continuous data usage, I've never exceeded 4-5 GB. Never! I have just recently a week ago switched back to Verizon, signed up for a plan thats 8gb with bonus 2 GB. Within only 4 days of my service they have estimated that I've over over 2.5GB of data. IMPOSSIBLE! I am on WiFi at home and o WiFi at work. Where I listen to Spotify, browse the net and YouTube. They had zero explanation. Other than that it's mostly used on Spotify. Well that's great but I am on WiFi and Mt data is shut off. I know there's something clearly wrong here. They are lying to their customers and I've caught on within. A week. What is being done about this? This is absurd.
Verizon Wireless seems to be employed by a growing number of representatives who are trained to be nasty, antagonistic and lacking empathy towards customers.
This would be understanable at the lowest level of customer service, given the high turn-around rate and lack of benefits. But when this type of behavior exists at the "Executive Relations" level - there is a clear need for investigative measures placed into this business. I contacted the Executive Relations Team about the rude and inconsiderate treatment i'd been given in trying to resolve the malfunctioning device I was sent by the company for over 3 weeks now. After I was again treated rudely by a Quinton R., from the Exec. relations team, and shipped an old phone that would not turn on after I charged it fully, I spoke to Greg of the Leadership team in the Executive Relations department who was short, unconcerned and antagonistic with me. His resolution was to have me send the phone that I was sent that did not work back in, and once they received it, I would get $75 in credit added to my account and I would have a new phone shipped out immediately. I even gave him my work mailing address. Because the phone would not be shipped unless there was no balance on the account (which I was withholding until resolution was reached), I had to make a credit card payment a couple days after the resolution was promised (days after the device was shipped back to them) to ensure I would be able to get another device sent. Come 8/18, no credit, no phone. I speak to James, and found out the returned device was received on 8/9, yet no one took it upon themselves to honor what Greg said what happened. I needed to call and ask what's going on. James assured me that I would be contacted back the next day by either himself or Greg and that I would have a phone by 8/20 at the latest. On 8/23...no phone call, no phone. This absurdly bad customer service, reception and device quality is just laughable at this point. On 8/24 (after filing a complaint with BBB), I get a phone from Quenton R. again, who says I won't be getting anything from them and that the "Better Business Bureau doesn't control what they do."
It's very clear Verizon Wireless, even at it's highest level, has no concern for fairness, integrity or basic customer service. If reading reviews to me an informed decision of what wireless company to invest 2 or more years with - choose wisely and know what you are getting into. I was amazed to read the reviews of those who shared in my experience of consistently awful service.
As I stated a few months ago Verizon waited until I got t2-3 days before and then sped my data to make me have overages. Since then they now give me overages every time I get on anything an alarm goes off I've screen shotted all my alerts because the Verizon dealers said there no way I could use all that even though I share with three phones we have now moved to 50 gigs. Every time we move up the faster it fund out
We had a grandfathered in unlimited data plan that Verizon raised the price on by $60 per line so I asked how much data we used per month and the rep told me less than 12 GB per month. So I go ahead and sawitch to a limited data plan, the 18 GB/month plan only to blow past double the data they claim I use every month since switching to a limited data plan. The reps lied to me and magically, somehow I use data even if I am connected to wifi and at home asleep not even using my phone.
My phone had something spilled on it and was fried. It was privately purchased from a private party. My service provider was Verizon Wireless.
We went to the Verizon store to see about getting another phone but was told we weren't entitled to one. So I asked how can we use your service if we dont have a phone. Basically, she apologized but said it wasnt their problem. So we told her to suspend service until we could find another phone. We didnt find one and couldnt afford eight hundred dollars for one at Verizon. Sooooooo, here we are three months later with a bill for over six hundred dollars for service we havent used in months and early termination fee. We asked them to suspend service but they chose to terminate us. Now their collection service is calling us every day. Only they call and dont respond most of the time, but its always from the same number.
Well, get this Verizon: we cant use your service if we dont have a phone! You couldnt provide one so what are we to do?
You terminated us and now you want early termination fee? I dont think so. Customer servicee is terrible!
We are not paying your rediculous fee for NOTHING!
I recently acquired assistance for bankruptcy and found this charge on my report. I don't recall opening any accounts of credit this year. Even if I wanted to, I don't have sufficient credit to do so. I don't know how this company was able to get my information. I don't understand what this many went to that I'm being charged for. Jesús Watsonville, California