Two days ago I upraded 2 phones to iphone 6. I cant believe I am even having to do this. The salesman was putting on glass screensver while I was watching. He did not give me a choice to do it myself. I figured he knew his job. As he was pressing it on I noticed smudge marks underneath screensaver, what do I know I figured they would go away but did not. Ive been trying to wipe it off for 2 days. I didnt ant to even take it out of house till my case came in mail 2 days later. I brought it back to same slesman. He said he did not see anything and he asked two other employees if they saw anything all said no. So it was me against 3 employees what a surprise. Salesman kept trying to wipe it off I explained it is underneath. I asked can u just replace it. He said that he would take it off and reapply it. But it will probably be worse. I asked why cant u just replace it. He said he would for $10. I told him it has been like that since he put it on. He said he was doing me a favor. He didnt ask if I wanted to do it. I figured he knows his job. I guess not. Just how to make customers feel like crap. Excuse my language, I walked out of there very angry when all it would have taken is for him to replace scrrensaver or give new one for me to install. I spent $425 and they wont fix $10 problem. Not a good business practice. It would be nice to receive some help from a higher supervisor.
Verizon ripping us off! We edged up on a program from them to up-grade. 2 new phones were sent to us, with instructions to return 2 old phones! The old phones were sent back together in the same box! Now they claim they only recieved 1 phone! How do you not have 2 phones if they were in same box? We called to straighten this out, but there claim is that we owe for 1 of the phones that is missing! Our questions to them is: how do you not recieve 2 phones which are in same box, only giving credit for 1 phone!! They claim they did not recieve 2 phone. they want us to pay the additional cost of a new phone to replace that lost phone. So we asked for them to return the phone, if we have to pay for it! They said they do not have it! So how do they think I have to pay for a phone which they can not produce? If I pay, I want my phone back!! They do not know the tracking number because they said it was never recieved! But as you remember, they did say 1 phone was recieved! When I placed 2 phones in 1 box! Why do I have to pay more when we pay every month on time and never be late!
Verizon engages in abusive and unacceptable business practices, in my opinion.
A. I had a contract for 2 years for $79, Verizon upped it to $99 after 1 year. I protested and they gave me a one time $10 discount. After 2 years, they upped it to $130 a month, a year later to $150 a month, now a $170 a month. These prices are exclusive of an additional $18.xx in fees. At the time I took it, my phone bill with Verizon had been $25, I used dial up modem at $15 a month, and had a free to air Television. My $40 monthly amount was "accelerated" by Verizon from the $79 a month, to over $188 over the course of 4 years.
B. I had been a Verizon customer for telephone since 1949. My bill varied from about $12 a month to about $25 a month. Today I barely use my land line, mainly I get ROBOCALLS at it, and it is part of the above. Nonethtless, since 1947 I have paid my bill RELIGIOUSLY, never delinquent. One time two $175 charges from a nonexistent cellphone in Trinidad showed up and it took me six months and the BPU to get Verizon to take off a bill for cellular "incoming" charges for a phone that Trinidad and Tobago Telco insisted did not exist. Nonetheless, I pay my bills on time and have done so for about 68 years. Even so, a few months ago, 2 weeks after my Billing Statement Date, Verizon started dunning and collection proceedings on me for the immediate preceding bill, before it was past the 28 day (4 week) mandatory payment cycle dictated by NJ State Law. Instead, they started dunning me with Suspension Notices by eMail, threatening me with a $75 reconnection fee, and collection costs and court costs in what they claimed was a "Reminder Notice" but was actually a thinly disguised extortion letter PRIOR TO MY LAST PAYMENT DUE DATE. They emphasized it by adding on my current month bill and threaten me over the phone when I call to protest. I have consulted with the AG's office and the BPU and they want me to lodge complaints, say it is not legal, it's called "Bill Slapping". I like that "BS".
C. I have several DTS Motorol Set Top Boxes from Verizon. I noticed that during Internet use they sometimes hang, and when a simple text comes in to my AT&T Cellphone, they stop altogether for from 15-45 Seconds. I miss whatever was on that channel as the entire TV system freezes for the duration. I have complained until I'm blue in the face and Verizon replaced the set top boxes finally after months, but not the Router. They then decided what was at fault was my AT&T Cellphone. The rep told me they'd take a complaint call again from me if AFTER I SWITCH OVER TO VERIZON WIRELESS CELLPHONE SERVICE, I then have the problem. My neighbor with the same phone and FIOS does not have this problem. I suspoect it is just improperly installed but the techs refuse to come out unless I agree to a $500 payment if they find nothing. You can rest assured they will find nothing and I'll end up paying $500 if I agree to it.
D. The TV Programming on FIOS TV has steadily worsened. Over half of the previous premium channels have been replaced by innumerable "Video on Demand" Channels which charge $5.99 and up for video content. If I get On Demand to see a program I came in in the middle of, that costs extra. The layout is an abomination, and the content is ridiculous. The Spanish Channels occupy part of the system but have NO ENGLISH AUDIO CHANNEL, so I can't use them. Even though I have DTS TVs, the Set Top Box is incapable of transmitting HD in DTS format to my TVs, so the HD TV channels are inaccessible. The remote controls break down constantly costing $15 to replace with no warranty after the first year of use. The menu is poorly organized and hard to read, yet it has the audacity to play ADVERTISEMENTS at its bottom that are far brighter than the menu, causing immediate visual distraction. Channels regularly stop and don't start again for minutes or longer.
Altogether, FIOS is NOT a servicd worth the $188 I'm charged for it. The telephone service is superfluous, the internet is surprisingly slow most of the time and the TV is terrible. The billing is terrible and the service is a monumental disaster. Even the Controllers are badly designed. It's circa 1980 tech in a 2015 wrapper.
They could do so much better a job. But the Bill Slapping and overbilling is an absurdity. To continue to offer $79 triple plays and bill $188 to long term customers is pretty consistent with Verizon's attitude.
I've been a good paying customer since 1949, Verizon could care less and still treats me like I'm the one who's always wrong. In Verizon's tiny little brain, the Customer is Always Wrontg!
Recently my phone began to glitch. When I texted friends or family I would end the text, place the phone down and it would dial their number. At first I thought it was my error but it began to occur almost every time I texted. When I used the camera it would suddenly switch over to Gallery and I would have to close the applications and start over. Finally I took it to a Verizon store.
As soon as I described the problem the young associate informed me it was due to the last security update that had been sent my way and for $25.00, paying tax on the $500.00 phone I now had to purchase (plus plus plus) that would solve my problem. In other words my S4 was now corrupted and would never get better! When I protested that this was their error, why was I being "forced to pay for a new phone/" there was nothing else to be said and I ended up walking out with a Galaxy S5 and cover and $105 plus out-of-pocket for their glitch.
This clearly smacks of a scam as there was no way they would "fix my S4" and I was manipulated/forced into upgrading my phone. This also meant adding more $$$ to my monthly payment but I really began to protest and the manager came over and adjusted it down to only $2.00 over what I normally paid.
I am in the process of writing customer service and then the CEO to demand reimbursement as there was no warning that the Security Update had been the problem. What are we supposed to do when a system provided alert tells us to update our phones to prevent other heinous issues occuring?
I’m a current long time customer with verizon who consistently pays my bill on time each month and now I feel that they’re exploiting me and other people who do business with them.
They have increased their cost of their internet on a deal I made with them over the phone when I upgraded my internet speed. I was paying $20 for internet in the past. Before I upgraded I asked them how much more would this internet upgrade be and they told me on just $10 more.
So if you add 20 to 10 that would equal $30. But instead their charging me $32.85. That's $2.85 more than they told me it would be. When I questioned them about this price they told that's what the price is now. Even though they gave me their word the internet would only be $30.
I feel that what their doing is an unethical business practice because they decieved me to believe this internet upgrade was only $10 more when it wasn't. I tried to call them on the phone to negotiate however they weren’t interested in offering me the orginal deal we made. They think they can get away with this fraud because they somehow believe they are above the law and can scam whoever they want.
I wanted to write this report so someone out there can stop these Crook's from taking advantage of their customers who also feel that they are being treated in a unfair manner.
Thank you for any help anyone can provide The People about this dishonorable, dirty –dealing, mercenary actions that have been going on.
After excitedly purchasing my new iPhone four years ago, I signed up for Verizon's 2G data plan. I was in college and around wifi at almost all times. Every month, I seemed to be going over in data and using about 2.5G. I was streaming a lot of music and this seamed reasonable, so I started to monitor my usage more closely. I turned off the data on many apps, but was still going over most every month. When I graduated college, I decided to upgrade to the 5G plan. I was tired of paying overage fees and wanted to enjoy streaming music with the extra data I would be paying for. However, as soon as I upgraded to the 5G plan, I was now magically using 6G, 7G, and even 8G some months! I am extremely contious of the data I use and am constantly turning off the apps data when not being used. My sister has the 2G plan. When we looked up our data usage after five days into the month, she has used .3G, and I have somehow used .8 G. We were together for those five days and she used her data much more than I did. This leads me to believe that it does not matter how big your data plan is. Verizon will somehow have you go over on your data plan by 1 or 2 gigs no matter what size data plan. So for the remaining month of my contract, I will be going back to 2G and then switching to a different provider. Enough with the data scam. This has gone on for too long!
Me and my wife went to the Verizon store for upgrade we met sales or solutins specialist steve pelmear we told him we were going to drop a phone and see what internet options we have roughly he tolds us he can give us each a tablet and 10 gig internet package router and save us 30.00 dollars a month on our bill while we are doing the deal i see on the kiosk i can also put home phone for 10.00 dollars a month now the bill should be 20.00 a month cheaper cool didnt happen the bill is 4.00 cheaper
Verizon Wireless Reviews
Two days ago I upraded 2 phones to iphone 6. I cant believe I am even having to do this. The salesman was putting on glass screensver while I was watching. He did not give me a choice to do it myself. I figured he knew his job. As he was pressing it on I noticed smudge marks underneath screensaver, what do I know I figured they would go away but did not. Ive been trying to wipe it off for 2 days. I didnt ant to even take it out of house till my case came in mail 2 days later. I brought it back to same slesman. He said he did not see anything and he asked two other employees if they saw anything all said no. So it was me against 3 employees what a surprise. Salesman kept trying to wipe it off I explained it is underneath. I asked can u just replace it. He said that he would take it off and reapply it. But it will probably be worse. I asked why cant u just replace it. He said he would for $10. I told him it has been like that since he put it on. He said he was doing me a favor. He didnt ask if I wanted to do it. I figured he knows his job. I guess not. Just how to make customers feel like crap. Excuse my language, I walked out of there very angry when all it would have taken is for him to replace scrrensaver or give new one for me to install. I spent $425 and they wont fix $10 problem. Not a good business practice. It would be nice to receive some help from a higher supervisor.
Verizon ripping us off! We edged up on a program from them to up-grade. 2 new phones were sent to us, with instructions to return 2 old phones! The old phones were sent back together in the same box! Now they claim they only recieved 1 phone! How do you not have 2 phones if they were in same box? We called to straighten this out, but there claim is that we owe for 1 of the phones that is missing! Our questions to them is: how do you not recieve 2 phones which are in same box, only giving credit for 1 phone!! They claim they did not recieve 2 phone. they want us to pay the additional cost of a new phone to replace that lost phone. So we asked for them to return the phone, if we have to pay for it! They said they do not have it! So how do they think I have to pay for a phone which they can not produce? If I pay, I want my phone back!! They do not know the tracking number because they said it was never recieved! But as you remember, they did say 1 phone was recieved! When I placed 2 phones in 1 box! Why do I have to pay more when we pay every month on time and never be late!
Verizon engages in abusive and unacceptable business practices, in my opinion.
A. I had a contract for 2 years for $79, Verizon upped it to $99 after 1 year. I protested and they gave me a one time $10 discount. After 2 years, they upped it to $130 a month, a year later to $150 a month, now a $170 a month. These prices are exclusive of an additional $18.xx in fees. At the time I took it, my phone bill with Verizon had been $25, I used dial up modem at $15 a month, and had a free to air Television. My $40 monthly amount was "accelerated" by Verizon from the $79 a month, to over $188 over the course of 4 years.
B. I had been a Verizon customer for telephone since 1949. My bill varied from about $12 a month to about $25 a month. Today I barely use my land line, mainly I get ROBOCALLS at it, and it is part of the above. Nonethtless, since 1947 I have paid my bill RELIGIOUSLY, never delinquent. One time two $175 charges from a nonexistent cellphone in Trinidad showed up and it took me six months and the BPU to get Verizon to take off a bill for cellular "incoming" charges for a phone that Trinidad and Tobago Telco insisted did not exist. Nonetheless, I pay my bills on time and have done so for about 68 years. Even so, a few months ago, 2 weeks after my Billing Statement Date, Verizon started dunning and collection proceedings on me for the immediate preceding bill, before it was past the 28 day (4 week) mandatory payment cycle dictated by NJ State Law. Instead, they started dunning me with Suspension Notices by eMail, threatening me with a $75 reconnection fee, and collection costs and court costs in what they claimed was a "Reminder Notice" but was actually a thinly disguised extortion letter PRIOR TO MY LAST PAYMENT DUE DATE. They emphasized it by adding on my current month bill and threaten me over the phone when I call to protest. I have consulted with the AG's office and the BPU and they want me to lodge complaints, say it is not legal, it's called "Bill Slapping". I like that "BS".
C. I have several DTS Motorol Set Top Boxes from Verizon. I noticed that during Internet use they sometimes hang, and when a simple text comes in to my AT&T Cellphone, they stop altogether for from 15-45 Seconds. I miss whatever was on that channel as the entire TV system freezes for the duration. I have complained until I'm blue in the face and Verizon replaced the set top boxes finally after months, but not the Router. They then decided what was at fault was my AT&T Cellphone. The rep told me they'd take a complaint call again from me if AFTER I SWITCH OVER TO VERIZON WIRELESS CELLPHONE SERVICE, I then have the problem. My neighbor with the same phone and FIOS does not have this problem. I suspoect it is just improperly installed but the techs refuse to come out unless I agree to a $500 payment if they find nothing. You can rest assured they will find nothing and I'll end up paying $500 if I agree to it.
D. The TV Programming on FIOS TV has steadily worsened. Over half of the previous premium channels have been replaced by innumerable "Video on Demand" Channels which charge $5.99 and up for video content. If I get On Demand to see a program I came in in the middle of, that costs extra. The layout is an abomination, and the content is ridiculous. The Spanish Channels occupy part of the system but have NO ENGLISH AUDIO CHANNEL, so I can't use them. Even though I have DTS TVs, the Set Top Box is incapable of transmitting HD in DTS format to my TVs, so the HD TV channels are inaccessible. The remote controls break down constantly costing $15 to replace with no warranty after the first year of use. The menu is poorly organized and hard to read, yet it has the audacity to play ADVERTISEMENTS at its bottom that are far brighter than the menu, causing immediate visual distraction. Channels regularly stop and don't start again for minutes or longer.
Altogether, FIOS is NOT a servicd worth the $188 I'm charged for it. The telephone service is superfluous, the internet is surprisingly slow most of the time and the TV is terrible. The billing is terrible and the service is a monumental disaster. Even the Controllers are badly designed. It's circa 1980 tech in a 2015 wrapper.
They could do so much better a job. But the Bill Slapping and overbilling is an absurdity. To continue to offer $79 triple plays and bill $188 to long term customers is pretty consistent with Verizon's attitude.
I've been a good paying customer since 1949, Verizon could care less and still treats me like I'm the one who's always wrong. In Verizon's tiny little brain, the Customer is Always Wrontg!
Recently my phone began to glitch. When I texted friends or family I would end the text, place the phone down and it would dial their number. At first I thought it was my error but it began to occur almost every time I texted. When I used the camera it would suddenly switch over to Gallery and I would have to close the applications and start over. Finally I took it to a Verizon store.
As soon as I described the problem the young associate informed me it was due to the last security update that had been sent my way and for $25.00, paying tax on the $500.00 phone I now had to purchase (plus plus plus) that would solve my problem. In other words my S4 was now corrupted and would never get better! When I protested that this was their error, why was I being "forced to pay for a new phone/" there was nothing else to be said and I ended up walking out with a Galaxy S5 and cover and $105 plus out-of-pocket for their glitch.
This clearly smacks of a scam as there was no way they would "fix my S4" and I was manipulated/forced into upgrading my phone. This also meant adding more $$$ to my monthly payment but I really began to protest and the manager came over and adjusted it down to only $2.00 over what I normally paid.
I am in the process of writing customer service and then the CEO to demand reimbursement as there was no warning that the Security Update had been the problem. What are we supposed to do when a system provided alert tells us to update our phones to prevent other heinous issues occuring?
Hello to all who are reading this.
I’m a current long time customer with verizon who consistently pays my bill on time each month and now I feel that they’re exploiting me and other people who do business with them.
They have increased their cost of their internet on a deal I made with them over the phone when I upgraded my internet speed. I was paying $20 for internet in the past. Before I upgraded I asked them how much more would this internet upgrade be and they told me on just $10 more.
So if you add 20 to 10 that would equal $30. But instead their charging me $32.85. That's $2.85 more than they told me it would be. When I questioned them about this price they told that's what the price is now. Even though they gave me their word the internet would only be $30.
I feel that what their doing is an unethical business practice because they decieved me to believe this internet upgrade was only $10 more when it wasn't. I tried to call them on the phone to negotiate however they weren’t interested in offering me the orginal deal we made. They think they can get away with this fraud because they somehow believe they are above the law and can scam whoever they want.
I wanted to write this report so someone out there can stop these Crook's from taking advantage of their customers who also feel that they are being treated in a unfair manner.
Thank you for any help anyone can provide The People about this dishonorable, dirty –dealing, mercenary actions that have been going on.
After excitedly purchasing my new iPhone four years ago, I signed up for Verizon's 2G data plan. I was in college and around wifi at almost all times. Every month, I seemed to be going over in data and using about 2.5G. I was streaming a lot of music and this seamed reasonable, so I started to monitor my usage more closely. I turned off the data on many apps, but was still going over most every month. When I graduated college, I decided to upgrade to the 5G plan. I was tired of paying overage fees and wanted to enjoy streaming music with the extra data I would be paying for. However, as soon as I upgraded to the 5G plan, I was now magically using 6G, 7G, and even 8G some months! I am extremely contious of the data I use and am constantly turning off the apps data when not being used. My sister has the 2G plan. When we looked up our data usage after five days into the month, she has used .3G, and I have somehow used .8 G. We were together for those five days and she used her data much more than I did. This leads me to believe that it does not matter how big your data plan is. Verizon will somehow have you go over on your data plan by 1 or 2 gigs no matter what size data plan. So for the remaining month of my contract, I will be going back to 2G and then switching to a different provider. Enough with the data scam. This has gone on for too long!
Me and my wife went to the Verizon store for upgrade we met sales or solutins specialist steve pelmear we told him we were going to drop a phone and see what internet options we have roughly he tolds us he can give us each a tablet and 10 gig internet package router and save us 30.00 dollars a month on our bill while we are doing the deal i see on the kiosk i can also put home phone for 10.00 dollars a month now the bill should be 20.00 a month cheaper cool didnt happen the bill is 4.00 cheaper