This store is an abomination. I purchased a phone that didn't work and the store never returned it to the warehouse. This means I am still getting charged for a phone I don't have. I've called into Verizon 6 times and the store manager insists I come in and speak to him. This has been months. He was SUCH an a*****e and continues to be just that. I would avoid this store at all costs because the manager will, literally, steal from you. He should be fired and that he hasn't (that I know of) is a testament to Verizon being careless, too.
This year I tried to do it and found out that I owe $599 on a phone that was supposedly paid for. I had a previously paid-for S20 that I traded in for a new S21, It was initiated when I was sent a text that said they would give me $800 credit toward a new S21 and all I had to do was to pay $200. I run a car dealership, so I am used to people trading in things, and when we give them a value for their car and they pay the difference, the new car belongs to them. This year I tried to do the same thing only to find out that I actually owe them the money that they supposedly gave me for the old phone. In other words, they didn't really give me anything for the phone, because if I had stopped my service or tried to trade the new phone, I had to pay then the $800 that they supposedly gave me for my phone. That is stealing in my book. Now almost a year later, I still owe them $599 for the phone that I thought I owned outright. So basically what happened is that they took $200 from me, took my phone, and hung me over a barrel for 3 years. This is such a total rip-off. I would never have agreed to that. Then I called in to discuss my surprise and was told by an agent that I have been with the company for 16 years and she would help me. After being on hold for a while, I was told that I could go to a store and upgrade and there would be no balance on my current phone. I looked up my account and saw a balance still on it, but she assured me that when I got to the store I would be served right away and they would see the notes on my account. I then called the store and they pretty much laughed at me, I then called customer service and was told there were no notes and that Verizon did me a favor because they gave me more than my phone was worth. I personally feel that it was worth more than nothing! What I actually exchanged my phone for was a 3-year obligation. Thanks a lot. They already have the most expensive service in the business, and they rip their customers off, THANKS
I have had Verizon phone service I would guess 12 to 15 years over the last 6 years the service has gone very much downhill. I've had to replace my phone a few different times due to Verizon the time before this was because they went from 3G to 4G. My phone calls constantly get dropped when I'm on an important phone call also I have no working data I am paying $40 a month for service I am not getting the month before last they give me $20 off my bill this last month they give me the whole entire month off that still does not excuse the rest of the years that I have failed to get good service I have made several reports to Verizon about my service over the years. The last claim when I contacted Verizon the other day on the phone they told me that my phone was not compatible well when I purchased this phone at Best buy Best buy sent me across the parking lot in Missoula Montana to the Verizon store at the Verizon store the lady inserted a new SIMs card in my phone and told me that blue phones was a good phone and very compatible with Verizon. I have been trying to get Chris from the executive relations to try to fix my phone he keeps giving me the runaround I am on the third week of a open case number 2910-729 on the 18th he sent me an email after I talked to him on the phone offered me $240 credit off for 6 months off on further bills that's all good and fine but that does not excuse all the years that I have had faulty service today he called me and this morning early and told me wanted to know what kind of phone I wanted and told me that he wasn't sure that they would ever be able to fix my phone I told him what kind of phone I wanted he said he had to have a meeting with the executives the higher ups to see if they would okay me having that phone he came back and got a hold of me about 3:10 this afternoon my time and told me that they refuse to do it because it is a prepaid phone and they have no way to pay for a new phone he also indicated that he cannot guarantee if my phone is fixed it'll be working 100%, due to the fact that it was not purchased by Verizon and was not compatible well why did the lady at Verizon and put the first SIMs card in the phone and tell me it was very compatible and then some months ago I had called and complained and they sent me a SIMs card from the Verizon wireless people another card to put in my phone which they told me to price the back off of this is unfair business practice this guy has no intent on fixing my phone or resolving this issue.
I have been with TracFone for a number of years. I have changed telephones, changed telephone numbers, etc. I have never had any problems. Since Verizon took them over, all I get are recordings. When I switched my G3 cell phone to the required 4G cell phone, I didn't realize they had changed my ID. When I call anyone, the ID shows up as TONY CHAVEZ. That is not my name ... I don't know anyone with this name. I accidently discovered this when I purchased new cordless landline phones. I have tried on 3 separate occasions to get TracFone to change the name on the ID. My account shows my proper name. I was able to get hold of a human the second time. She assured me she had successfully changed the ID to MY REAL NAME. She said she would call back in 30 minutes to assure the ID was correct. It was still listed as TONY CHAVEZA and no one ever called me back. I waited a couple of weeks to psyche myself up to attempt the change the ID to the correct name. I got hold of a human. After 1.5 hours, my phone was ruined and he had to transfer my account to a cheaper phone I'd purchased previously. He assured me the ID name had been corrected to show my name. IT HAD NOT. I now need a better phone than I am using now. I HAVE NOT RECEIVED SATISFACTION. I don't understand HOW my ID ended up showing TONY CHAVEZ or WHY TracFone cannot seem to put my name back on the ID shown when I call.
I have 2 step kids. We had 2 phone plans. We went to Verizon store to join onto one plan. On 2-26-2022 we visited the store to transfer 3 phones to one plan. Hadar, the salesman told us a promotion where my 2 step kids phones could be traded in for iPhone 13s for $99 each. He didn't explain the $99 was actually $100 remaining after a $800 credit for their old phones.
Mid-way of the sale he said he found a better deal to get iPhone 13 Pros for less cost. We assumed that meant less than $99. He guessed about $89 instead. We told the kids if they were willing to pay the cost of $89-99, they could get new phones, They agreed. After the sale was done and were credited $800 for each phone, we were left with a $200 remaining balance per phone, not $89-99. Hadar the salesman lied.
I went back to the store to discuss and the manager made me talk to another salesman. He told me that they didn't believe me, that I was lying. They said it was my word vs Hadar's, that I would have to return to the store to discuss with Hadar. I returned with my wife and step kids as witnesses. We went when Hadar was scheduled to work.
Hadar conveniently decided not to work that day. I complained. The manager said he would resolve the situation by taking my phone number and calling me midweek to resolve. After a week went by, I never received a phone call. I went back to the store and asked him about it and he said he did call. I showed him my phone records and voicemail proving he never called. I told him that he was lying to me and was simply trying to get me to go away. I asked for his manager's contact info.
At that time he said he could remove me from the store anytime he wanted to and I couldn't do anything about it, which I took as a threat. I am a paying customer of Verizon Wireless that was lied to and tricked into paying more than I agreed to and then the manager threatened to remove me. I feel my only recourse is to switch service providers and warn others.
On March 8, 2022 I got a bill in the mail from Verizon for 477.24 Plus 971.95 for Equiptment. On the bill was three phone numbers listed in Alabama. I live in Texas and did not open this account. I called Verizon and they will do nothing unless I file a police report. I did file a police report.
I attempted to go online and fill out the fraud report and could not because Verizon makes it impossible. If you dont have a mortgage payment as proof of resident you can not fill out the fraud report, ridiculous. Verizon cares about making sales and revenue thats it !
So 2 years ago TO THE DAY 03/09/2020 it all started, some of my payments were going to another Verizon customers account, a very very helpful Verizon rep found the issue and then we opened the first of many payment investigations. this Dragged on and on and on and on, meanwhile my service was disconnected weekly, racking up hundreds of dollars in disconnect and reconnection fees PER LINE!!
Finally in Oct of 2021 (a much long time later) they found where the money was going after comparing 2 years worth of my bank statements. they took the money BACK from this incorrect person (and it wasn't his fault it was a glitch in the system) and on Feb 8th 2022 Promised to credit they new found (by them not me) amount of $5,050 AND they were going to credit back all the disconnect and reconnect fees...
neither happened and I still have a bill of $5000 and I'm still getting disconnected weekly, no one is willing to honor the credit I have in writing!!!!
BAD customer service - if you can call it customer service!
KEVDEW11
Member
01-21-2022 04:34 PM
https://community.verizon.com
Let's start the response that I received from your Verizon Staff. I have been with Verizon since 1979 when you started with the BAG PHONE. "Jan 1, 1979, First Generation Cell phone networks Jan 1, 1990, Second generation Cell phone networks May 1, 2001, Third Generation Cell phone network Jan 1, 2009, Fourth generation Cell phone networks Jan 1, 1992, Bag Phones". The phone numbers with these issues are ***** and *****.
And for all my years of being a loyal Verizon customer this is the stuff that I have been dealing with. My ticket number ***** - I keep getting messages i.e., it will take 12 hours to resolved, then 24 hours than 48 hours THEN I get 15 that states my ticket has been resolved and this matter is closed.
I have been on the phone with your Verizon staff (I would fire every single one of them) for over 10 hours 15 minutes and 19 seconds... Great customer service. The excuses that I have been getting is, it is not their department and switches me someplace else, then it is not their department which should handle this, and I get switched over again and again and again... I kept getting hung up on, I kept getting your staff (no I will not call them your team - they are NOT team players and there is NO "I" in team).
This has been going on since the 1st week of November 2021. I have lost all my messages from 2019, 2020 and January to October 30, 2021. Most of the messages that you deleted I can never get the person to leave me another message - some are DEAD, and God won't allow them to call me. The other ones are messages from my kids (42 & 41 years old), my grandchildren (range from 3 to 9 years old, cute messages that I kept) and now my voicemail.
I had my voicemail messages for the same time and yes Verizon messed with them, and they are GONE. And the guy Nelson told me that I could save my messages and voicemail in the cloud and THAT WON'T HAPPEN. Verizon, social media gets your information and who knows what you do with it, but I will never send my messages to the cloud. My husband phone the same thing happened to him also, so I have no idea what "brain surgeon" you have working there but they know about what a pin head can hold - NOTHING.
Then I told Nelson, I wanted credit for all my time, losing mine and my husband's information and he said "I can give you $20.00 off you bill" I asked him what he was smokin, and that he could take the $20.00 and put it where the sun don't shine. I have been on hold forever; I have had people tell me that "this is above their pay grade", that it is not their department, I think you get the message, or you should.
Let's get back to our voicemail: I used to be able to read my voice mail messages and now your bright workers have my voice mail go to me having to listen to my voice mail - again And then one of them told me to save my voice mail and he told me it would still be in my inbox - wrong again. I must go to the 3 (THREE) dots on the right side and then go to "saved voicemail" to get my messages - but I want them in my inbox box nowhere else.
I am NOT happy and until I get answers and get my account back to what I had I will keep putting Verizon into the gutter.
Just an FYI - Verizon is NOT the only cell phone company in the world so I would pay attention to this complaint.
Today is January 21, 2022, at 6:11 PM CST - your time is getting down to the window of being CLOSED - so someone needs to act NOW to get me a happy customer. Let's see I will do the math for you... this is 2022 and I have been a customer since 1979 - in my book that is 43+ years and I have NEVER been so upset.
My number is ***** - my name is Rosemarie ****, and my pin is **** - everyone in Verizon has all my personal information.
My time is precious, and I need Verizon to care about their customers before we leave and go elsewhere. I want a credit off our bills and NOT $20.00.
On September 14, 2021 I visited the reference location to switch to Verizon. I was in the store working directly with the store manager, at first. He spent about 2 minutes with me before dialing customer service in India from a land line in the middle of the store then immediately went to help other customers. When he was not helping customers he would hide in the back room of the store. They passed me off to people in India, that is right.
The store manager literally was ignoring me, and when I noticed this and asked for his district manager's information he said "she would not want anyone contacting her with store issues, only me" What does a district manager do other than deal with store managers? Seemed like he didn't want any complains coming his was and was hoping to brush me off.
He even told me that the call center is a 3rd party and has nothing to do with Verizon. What a dope, they literally have everything to do with Verizon. He seemed like an out of work used car salesman, during a time when used cars are selling like crazy. He just can't seem to figure out how the sales process works and acted like he could not wait to get out of that store. The store he claimed "barely" pays some of his bills.
At times I was the only customer in their store, with every single emplyee hanging out in the back of the store. 2 customers came in and saw me on the phone with India and were completely shocked that anyone would make a customer do that. So at least I was able to have some laughs with some other customers while the employees were hiding in the back room. Back in the day cell phone stores were not ran like fast food restaurants. You could actually go in and expect to leave with a working phone. Now adays apparently anything more than an Iphone sale and they immediately direct you do India with a hostile additude.
I purchased a LG cell phone from a Verizon store. It had performance & connection issues from day one. I didn't immediately send it back because I was trying to determine what might be causing. I was trying to respect their techs time by trying to duplicate the situations that were causing the issues. I could not.
When I called, they were only willing to "help me" get a refurbished phone since I was outside the 15 day trial. I instead sent it into LG since it was under full warranty... twice. Between repairs there were multiple calls. After the second repair, I spoke with Verizon for 2+ hrs for a "resolution" which I told I would receive a bill credit for 2 months to cover the collective time I already hadn't been able to use the phone. I never saw any bill credits.
When I filed a complaint with the BBB with my expect outcome, I received an insulting offer. The representative was not interested in resolving this issue. I tried to come to common ground & they refused. I am currently working with the FCC and have a few other organizations to contact. I am hoping that making people aware can help facilitate a better outcome
Verizon wireless I recently went online to pay my phone bill only to see that one of my mobile phones did not have insurance coverage when it was supposed to. I tried to add it myself but it wouldn't allow me because it was all grayed out and would not give me an option to do so. When I called Assuron (the company used for ins. Coverage), they told me they had no idea why. They transferd me over to Verizon to someone I could talk to because if I had done that myself I would have been waiting for 24 hours because you can no longer talk to someone without a reservation.
After an hour on the phone with them I was told that the coverage was back on and I would have to wait 30 days. I refused to wait 30 days because the insurance was supposed to be on my phone to begin with and when I tried to put it back on again myself it would not allow me so I was on hold for another half an hour and finally was told that I would not have to wait 30 days. It was a rediculous experience. Ive been with verizon since the beggining and the service has never been worse. Especially for the price you pay.
Another issue is with the cloud. It is horrendously slow and my photos have all been mixed up and out of order. It looks like someone put 8 years worth of photos in a pile, mixed them all up and randomly put them back. I have had it with verizon. For a company as large as they are, they treat their customers terrible while charging more and more money. Shameful. United States
After completing my application. I got an email a few minutes later with a subject line... MICHAEL, looks like your request calls for some extra documentation.
I had a crystal clear picture of my drivers license front and back, but it was denied. I tried to login, but kept getting the message... You are not authorized to perform this action.
Finally I was able to get into a chat with an agent. They repeatedly asked me to call and I repeatedly told them I didn't have a phone, as I was outside the Cricket service area. Then the agent told me they didn't have access to my account. I stayed in the chat for over an hour and nothing was accomplished.
Here is the actual exchange. These people are really ignorant.
How can I help you today?
live agent Read
You
at 16:52, Apr 25:
You'll be connected to the next available live agent as soon as possible.
Info
at 16:52, Apr 25:
All of our chat reps are currently helping customers. You'll be connected to the next available rep as soon as possible.
Info
at 16:54, Apr 25:
Welcome to Verizon Wireless Sales Chat, my name is Debra! Your sales agent today!!I would be more than happy to assist you!!
Debra
at 16:58, Apr 25:
Verizon is asking for additional documentation. Read
You
at 16:58, Apr 25:
For a credit check?
Debra
at 16:58, Apr 25:
Need an email to send your documents too?
Debra
at 16:59, Apr 25:
I am providing my drivers licenst but it won't take it. Read
You
at 16:59, Apr 25:
Are you doing a screen shot then emailing it in?
Debra
at 16:59, Apr 25:
Everything that I click on results with... You are not authorized to perform this action. Read
I'm in Lakeside, AZ. There's nothing up here. Read
You
at 17:01, Apr 25:
Is T Mobile this complicated? Read
You
at 17:02, Apr 25:
No stores?
Debra
at 17:02, Apr 25:
Are you in the same Queue as Natalia? Read
You
at 17:03, Apr 25:
Let me get you over to our customer care dept. Due to not having a phone or a account to open.
Debra
at 17:05, Apr 25:
Hello? Read
You
at 17:05, Apr 25:
Thank you !!! Read
You
at 17:05, Apr 25:
This dept it the best to help at this point. Thank you for Choosing Verizon Wireless.
Debra
at 17:06, Apr 25:
We received your message and we'll connect you with the next available live agent.
Info
at 17:06, Apr 25:
Welcome to Verizon Messaging! My name is Andy. How may I assist you today?
Agent
at 17:06, Apr 25:
Hi Andy! Read
You
at 17:06, Apr 25:
Verizon is asking for additional info. I sent it but it is refusing it. Read
You
at 17:07, Apr 25:
Hi, there!
Agent
at 17:07, Apr 25:
May I email it to you and you can get it to the proper channels. Read
You
at 17:07, Apr 25:
Also everything I click on results in... You are not authorized to perform this action. Read
You
at 17:08, Apr 25:
May I know for what it is asking you for additional infr?
Agent
at 17:08, Apr 25:
Identification. Read
You
at 17:08, Apr 25:
I can let you talk to my mother... she can confirm that I came out of her womb. Read
You
at 17:08, Apr 25:
May I know what is the identification for?
Agent
at 17:09, Apr 25:
Verification. Read
You
at 17:09, Apr 25:
Do you not know what Verizon wants? Read
You
at 17:09, Apr 25:
May I know your phone number assocaited with Verizon account?
Agent
at 17:09, Apr 25:
MICHAEL, looks like your request calls for some extra documentation. Read
You
at 17:10, Apr 25:
The account number is 147634 Read
You
at 17:10, Apr 25:
Do you have a phone number with Verizon?
Agent
at 17:11, Apr 25:
I'm currently with Cricket and porting my number over to Verizon. Read
You
at 17:11, Apr 25:
Oh I see.
Agent
at 17:11, Apr 25:
6024759844 Read
You
at 17:11, Apr 25:
You can help me with your mother's phone number?
Agent
at 17:11, Apr 25:
I was kidding... she's dead. Read
You
at 17:12, Apr 25:
I am sorry to hear that.
Agent
at 17:12, Apr 25:
This is only a phone... why the big deal??? Read
You
at 17:12, Apr 25:
Just to confirm, are you opening a new account or transferring your number to existing Verizon account?
Agent
at 17:13, Apr 25:
New account with a port. Read
You
at 17:13, Apr 25:
Thank you for the information.
Agent
at 17:13, Apr 25:
What is your email? Read
You
at 17:13, Apr 25:
Let me check the details and help you with it.
Agent
at 17:14, Apr 25:
Michael, as I am from messaging team, I do not have access to emails.
Agent
at 17:14, Apr 25:
DOES ANYONE HAVE AN EMAIL I CAN SEND THIS STUFF TO? Read
You
at 17:15, Apr 25:
Please allow me quick moment to check the details with my resources.
Agent
at 17:15, Apr 25:
Please... I'm about ready to cancel. Read
You
at 17:15, Apr 25:
I apologize for the inconvenience caused to you
Agent
at 17:16, Apr 25:
That doesn't help. Read
You
at 17:16, Apr 25:
Thank you for your patience.
Agent
at 17:17, Apr 25:
What can you do to help me? Read
You
at 17:17, Apr 25:
I have checked the details and see that to get the account created and to help you with the verification document, you can contact our Telesale team and they will help you with it.
Agent
at 17:18, Apr 25:
Why wasn't this information requested by Natalia when I was chatting with her. Read
You
at 17:18, Apr 25:
I will help you with the direct number of our Telesales team.
Agent
at 17:18, Apr 25:
I DONT HAVE A PHONE!!!!!!!!!!! Read
You
at 17:18, Apr 25:
May I know if your cricket number is actve?
Agent
at 17:19, Apr 25:
Yes. I am up in Lakeside, AZ and there is no service up here. This is why I'm switching to Verizon. If you don't want to help me, I'll go somewhere else. Read
You
at 17:20, Apr 25:
Thank you for the information.
Agent
at 17:21, Apr 25:
Let me check if I can get your chat transferred to that team
Agent
at 17:22, Apr 25:
almost 30 minutes into this chat and nothing positive so far. Read
You
at 17:22, Apr 25:
I am transferring your chat. Please stay connected.
Agent
at 17:23, Apr 25:
You'll be connected to the next available live agent as soon as possible.
Info
at 17:23, Apr 25:
Thank you. Read
You
at 17:23, Apr 25:
All of our chat reps are currently helping customers. You'll be connected to the next available rep as soon as possible.
Info
at 17:25, Apr 25:
Hello! Thank you for chatting into Verizon Wireless sales chat. My name is __kim_________, with whom do I have the pleasure of speaking with?
Having been a customer for numerous years, I decided to switch to a military discount plan that offered me a better rate than the one I was on. I spent time on the phone with Verizons Support Team and explained what I wanted to do. I have 3 lines on my old plan, and was finding myself in a position whereby I was using more data than I had available each month. After much detail, I was quoted a new monthly rate of $134.14 per month which I agreed to and accepted. The very next day, I checked the plan and found that I would be charged in excess of $218 for one month and $164.14 for each month after.
Since I was told that my new monthly rate would be guaranteed at $134.14 (since I am on a fixed income) under the veteran discount program and NO additional charges would apply. Imagine my chagrin when I fnd out that not only was I lied to, but that they just arbitrarily raised my rate without my consent or letting me know.
This says mountains about how they may treat veterans and want the veterans out there to know that even though they may promise you one thing - they will stick it to you behind your back. all their talk about supporting veterans is clearly shown in how this was handled. Do not expect anything less from them - check everything they say - followup on what they promise and know that more than likely your discount will not be any discount at all - but another lie and screw job to veterans
I have reported to Verizon since 2018. I purchased a Phone in West Harlem NY 125th st. All the representative was take my card, info, amount, bag in hand. There is a record, history of calling Verizon, going face to face with their 125th st, San Francisco Verizon. One or the other is not communicating with other every time including (they)receiving this police report, My police report number for the lost/stolen property is 2019-026-000346. it shows on this form that i submitted this Lost property and sent this to Verizon when the phone was stolen.
I phone x MAX 26th Precint NY, NY 10027 year 11/18/18 for the year. Verizon has given me the run around, they disregarded that I contacted them for a phone that was stolen, never used never activated. Back and forth back and forth, Bran new phone sadly never had a chance, never used. Now into 2020 no response (still)they do not call back or communicate. It is close to 400 for a phone that was stolen, not in my possession. The only response was a debt collector who stated that I owe 400 dollars for a phone that was stolen that if I had had insurance(which is now 2 years later) then I would have never been charged.
I have had Verizon for 2-3 years now and the past 10 months has been the absolute worst phone and customer service i have ever had with any provider, my phone service practically overnight went from wprking okay to 1 bar wherever i go at any given time, constant dropped calls not receiving nor sending text messages conversations fading in and out etc.. i have contacted Verizon about this issue the corporate number so many times i lost count, the idiots actually verified my phone service has a provision issue whatever that means, so they sent me a new phone well what they claimed to be the dam thing came in the mail in a envelope ????
No packaging nothing just like that... i never heard of such a thing, well i go to a verizon near me this address here 4106 Mariner Blvd spring hill FL, 34609 and spoke with Jason ( a real joker) to have the service transfered to this other "new" phone corporate sent me. Well he changes it out but the entire time hes trying to sell me the 12 saying the 11 is obselete everything is 5G now this phone will never work anymore they changed all the towers and was trying to shove this new phone down my throat... i dont want the 12 who is going to pay for that why doesnt it come out of your paycheck then you buy me one, theres nothing wrong with my 11 i want mine working. So i walk out door couple hours later bam same issue 1 bar garbage service.
So now i go to a corporate store located at 13346 cortez blvd Brooksville FL, 34613 and spoke with supposedly a manager after wasting my time waiting an hour and half for the idiot manager to throw his hands up and say well cant help you call corporate keep "bothering them till they fix it right way" literally thats what happened and said have nice day walked away. You people downright suck i want my phone to work this is your problem you fix it, you have no problem sending me a overpriced as heck bill though.
Verizon wireless customer service is among the worst
they will lie to you, make excuses and fail to help in any way
hang up on you also
supervisors are no betterany complaints made just get ignored
seems the customers are just a distraction to them and a distrubance
they have no fear at all abut complaints or there " boss(s)" just laugh it off
they limit your ability to call ( prepaid) to 3 times a day so they know customers cant do much as they find reason to hang up
some go silent fr periods of time
manyy just repeat same script(s) and know nothing beyond that
they dont take responsibilty for much if at all
seems they will also put a know problem to them ( will not admit it often) is you and only your problem i.e. too bad go away buy a new phone
smetimes they will also cause a problem ( a refresh) which will stop your service and yet again your stuck until next day if your lucky for them to fix that as well
March 16th, 2020 I upgraded my phone and purchased a new smart watch.
I left the store and realized I could not receive any calls on my new phone. I made numerous calls to Verizon and visited their store. They could not fixt the issue and I was told the number I had for over 15 years (413-237-0266) was now “corrupted” and I would have to be assigned a new number.
March 23rd, 2020 I was assigned a new phone number (413-276-9612), it was activated and synced with my new watch. Immediately after they synched it I stopped receiving calls on the new number as well. Again I made numerous calls to Verizon and I tried to explain that the error was probably how they synched the watch. They told me again they could not fix it and I was told this new number was now "corrupted" and I would need another new number.
A new sim card was mailed and due to arrive the end of the month when I received an email that “my order had been cancelled”. I called to inquire why and was told they didn't know and they could not order another.
At that time I decided to leave Verizon.
March 30th, 2020 I returned the phone and the watch and moved to a new provider. April 6th,2020 I called Verizon and closed down my account completely. I was told I was set but charges may take up to 2 months to clear
June 13th, 2020 I receive a bill in the amount of $825 from Verizon that contained charges for BOTH phone numbers from April (when the account was closed) until June.
I sent a detailed letter to dispute the charges explaining the account was closed April 6th, 2020 and did not receive any further communication from them. I thought the issue resolved until September 9, 2020 I received a bill from a collection bureau in the amount of $2047.42 due to Verizon Wireless
I was interested in purchasing 2 lines with incentives of $350 for each new line and $600 for each trade in totaling $950 ($1900 total) for two iPhone 11 Pros on July 18th, 2020. I had trouble ordering online, so I placed the order over the phone. The representative told me that I could receive both incentives. 5 days later, my order was canceled by Verizon stating that my identification had not been verified. I confirmed that they had received it and they verified it that day while I waited on the phone. I then placed the order again. I was again told that the incentives could be stacked. The next day I saw that one of the phones they were sending me was incorrect and I had to cancel the order.
After attempting to place the order again, I was informed that the incentives had expired. I raised the issue that it wasn't my fault and they let me know that I could submit a promotion escalation ticket, but that I'd need to sign up under the current promotion first. I spent hours unsuccessfully with others before I spoke with a supervisor who submitted it. She told me that I should get my full incentive value and that she would follow up. Unfortunately, one phone came back at $59 instead of the $600 I was promised and she never followed up. Contacting customer support following this was frustrating as nobody seemed to have a clear view of everything.
I was offered small credits that did not add to what I was promised. A month into this and probably over 20 hours either speaking or waiting to speak with customer service, I finally asked for a supervisor again. He told me that the two incentives were not stackable and that the incentives had not applied to either of my initial orders. It's funny how the evidence disappeared. He offered me credits that brought my total to $1400 - $500 less than what I was promised MULTIPLE times. I feel as though they fought me initially to avoid paying the incentives, but now it has now become a true bait and switch. I wouldn't have signed up for this, now I'm trapped.
Verizon had a $250 per line promotion for switching to their wireless service. So I switched two phones at a total cost to me of $400+. I spent nearly two entire days attempting to switch my account, first online, then on a succession of phone calls, each of which would refer me to a different number. Then, once the switch was made, they told me I didn't qualify for the promotion because the change was not completed online.
After my Legal Shield attorney wrote a letter to Verizon's CEO, they sent me two $250 gift cards instead of statement credit. I forgot about them and now they're expired. Clever way to avoid keeping promises, no?
Plus, their wireless coverage is worse than my prior carrier, CREDO. Once I leave my home wireless, seems like I have no connection half the time. Stay away from these crooks.
I bought a new Galaxy s20+at a local Wal mart. I signed up for a Verizon wireless plan.
i was told that as soon as i pay off the phone i could go with any carrier i choose. I paid the phone off
now it is mine. i asked about unlocking MY PHONE and Verizon told me it would automatically be
unlocked 60 days from original purchase date. They said they dont keep phones locked.
After 60 days, june 2nd, 2020. I am unable to change to a carrier with coverage in my area because
MY PHONE is still locked. I have spoken with nearly a dozen different customer service reps,been placed on hold, transfered to tech support, the port center, even hung up on. They act as though this is some unusual request.No one will help me. Instead they try to sell me more Verizon services....i know this is just greed on their part. They are treating me like a piece of crap. I have a bad heart and this is raising my blood pressure. IT IS MY PHONE. Bought and paid for by me. Dont use Verizon Wireless ever.
4/30/20 phone shut off during pandemic and payment to turn on plus $20 fee.
05/25/20 harassing phone calls and texts.
5/25/20 notes: Tried to chat, system would not let me. Kept referring me to pay my bill no matter how many times I asked for an agent. Called the number spoke to an agent asked to be transferred to a supervisor. Transferred to Edgardo employee Id# 1306581. Explained my situation asked for last two years of my account data to file a complaint in small claims court. He did not know how to provide this information. Navigated me to Verizon page to contact headquarters. This information was NOT readily available, and I had to do several searches using different words to find information.
Called corporate number referred me back to pay my bill. Called again referred me back to customer service. Called the third time and instead of telling them what type of phone I was calling from, I just waited on the line. Eventually, was offered a way to leave a message. Left phone message with I don’t know who.
Edgardo stated that he would put a hold on my account and not disconnect services until June 30th due to COVID-19. Although, when I did pay my bill, they shut off my service six days later during COVID-19.
05/26/20 Received a call from “Fatima” who stated she worked in the executive office. I explained my issues (overcharging, wrongful disconnection, imaginary fees, having to file claims with the BBB several times to even get beyond standard customer service, each time told there was nothing they could do about the past, but moving forward we could look at new plans, etc.). I explained I was tired of having the same issues over and over again and not ever having them be resolved. The only solution was to pay more money and pay the unfair imaginary fees that no one could ever explain. I have gone to Verizon stores, I have called multiple numbers and spent hours upon hours to fix these problems.
I requested all the information of the past two years including documentation regarding prior phone calls and complaints. Fatima told me that I would need a subpoena. I told her that I was formally requesting information about a debt that they claim that I owe, and that I have every right to request that information without a subpoena. She stated that they could not give me any information about my account, but I could go online and get my bills or she could go over them on the phone. I explained to her to that I would like to have the information sent to me in writing. The reason I requested this is because in the past the bills that I have been mailed are different from what it says online. Additionally, my payments show up on my bank account and not always online. I have had customer service tell me an amount I owe that differs from the online versions and often they do not even add up.
Fatima told me that if they sent me my bills and only my bills, it would be $5 a bill. I told her that was unacceptable, and that part of my complaint was these hidden “fees” and unexplainable charges that were unacceptable. It would have cost me $120 to get standard information about my account that anyone inquiring about a debt can request. Even debt collectors do not charge you to get information requested about a debt they claim you owe. Fatima then got very sarcastic with me and stated that, “You will pay $5 for each bill and that it was not their problem that I didn’t want to go online and get the information myself".
Essentially she was calling me lazy. I told her that I would not allow her to be condescending to me and asked to speak to her supervisor. She told me this is the executive office and she did not have a supervisor. I inquired if she was the highest-ranking person in the executive office? She just repeated that she worked in the executive office in a very condescending way. I then asked for her employee ID number for my complaint. She stated, “at this point I am refusing to give that to you”. It was the same customer service experience that I have had multiple times while trying to inquire about my so-called charges. I have even had supervisors quote me numbers that do not add up at all, and when I point that out, they argue with me about basic math.
I asked her to save the recording of this call for future use and then again asked to speak to someone above her. She told me that she it was not possible to save this call. This is interesting because apparently these recordings exist only to benefit them. Every time I have asked a supervisor to listen to the last call and hear what I was told then, the best I have gotten was, “I listened to the call, and I did not hear what your claiming”. Now they cannot record them at all. Fatima then told me that I could call their legal department and gave me a number, 1-800-451-5242.
I called that number and had four choices, 1) if your calling about a subpoena press one, 2) if your calling about a judgement press two 3) if your calling about court orders or searches press three, 4) electronic surveillance orders press four, or if you are a customer calling to request records or assistance with your account press *. This brings you right back to the main customer service line. It is clear that this subterfuge goes clear to the “executive office” as it is the same run around, I get every time I try to inquire about my bill. It is completely unacceptable. Additionally, even though I was assured that my phone would not be disconnected, I am now having weird symbols showing up and when I try to call a local number a message says that I can be charged for an international call. I have restarted my phone 3 times and it works for one or two phone calls and then goes back to having a symbol whenever I make a call.
I really could go on and on going back at least five years. I went online to see if I could find out some more information on my Verizon account, now it won't let me access the corporate address at all. Fatima told me that the disconnect fees had been removed from my account, yet they are still showing online at $20 per line so an additional $40. Also my "billing statement" shows that I owed over $400 for last month (which I don't) and that I am being billed $600 for the month of April. My bill even with being over charged is only $213/month and I have obviosly made payments every month. No explaination why after paying almost $500 in a month they are still showing that I owe over $600. This is exactly why I don't go online because it is gibberish. I have so many screenshots I should open a studio.
On February 21, 2020 I called to have data fixed it is now April 15,2020 I have called over 8 times in This time frame. The customer service was terrible, uneducated and never fixed the issue! The CSR could not fix it, tech support did not fix it so now I filed a complaint with FCC and FTC I would never recommend Verizon Wireless let alone Verizon for any service.
I called about trying to get parts for my phone, I then asked about buying new phone they won't take payment on phone, won't let you buy them online. But they list different phones online but can't buy any, they just keep saying go to store in person-I did-I was told by a suppervisor to have my family to take and receive calls for me or borrow one from them.
They hang up on you if you can reach them on 10 different numbers they give you that all go thru same automated voice system that may or may not work. Everytime I aske something its allways no response,we can't go to stoe in person we don't want to crap like that. WHY DO THEY STAY IN BUISNESS.
EMPLOYEES ARE RUDE AND WHEN THEY ASK FOR A RATING ,if you give them on-they ask you to change it,THEY SAY IT'S TO LOW.Well work and do job properly and maybey they will get better rating. They are crap. I'm on disability, I dont have a car, that is why i buy online. They don't care and they did tell me that those words in person.
I've been a longstanding Verizon customer that's completely maxed out on frustration & appalled by the Company's unethical practices & lack of an honor code. I currently have the $100/mo "unlimited" data plan, and on top of that, I added $130/mo international plan before traveling.
While abroad, I monitored my data usage like a hawk, and stayed well below the plan's usage limits. Despite taking every proactive and responsible measure, I'm STILL hit with HUNDREDS of dollars of unsubstantiated "international data charges" .... MONTHS LATER, too.
I've been running in circles, having contacted Verizon 5+ times, disabled my "AutoPay" enrollment, spent countless hours on hold or chatting with robots, or being assured this "error" was taken care of ... until the next month's bill, when it's still there & AutoPay is turned back on WITHOUT MY CONSENT!
This is legal theft, and the WORST EXAMPLE of how to treat a customer after 15+ years of loyalty to Verizon. There is no "solving" this problem after tarnishing customer rapport, but at a minimum, Verizon needs to remove these unsubstantiated charges & address the amount of lost time and energy that's been spent in dealing with this over the past few months now.
Serious problem with Verizon Wireless for more than a year.
I was frequently getting angry with my wife after I would call her and she would not answer. This happened with about 50% of calls. She would say, “It never rang.” I thought she was lying. I was contemplating divorce. But, after one of the “wife ignoring her husband’s call,” we compared phones. Mine showed that I had called her. Hers showed no call. We examined other times and found the same problem. This also happened when she called me. My phone showed no call; her phone showed a call.
I spoke with Verizon. They verified that I was right. They also showed that some of both of our calls were not getting through. Verizon deducted from my bill the cost of service for ONE month: $60 for me and $60 for her. They did not deduct it for the whole year. I am sure the problem is at least a year old, and this can be proven; I pay extra for Verizon to send me print outs of calls made and received every month. These come with the bill.
But the possibility of divorce was just part of the problem. I am a physician. I work doing locum tenens—I fill in for doctors who may be sick or want coverage to go on vacation. I find out about these jobs from recruiters. I was used to recruiters calling me frequently; I would get 2 or 3 recruiter calls every day (this can be documented)—but not during the last year.
I was lucky to get one call each day. Frequently there were no calls. My income has suffered significantly. I believe Verizon owes me a considerable amount of money. I believe I need to find a good lawyer.
Verizon store in Monroe, LA. said they couldnt fix my iphone 6plus(locked up}. Three agents adamately told us that they couldnt fix it without a password, that we had to take it to a repair shop. Conveniently, right down road where a friend of his worked. Friend said he couldnt fix it. went back to verizon store and they sold a new iphone8 plus, then said, its your lucky day, we CAN get into your old phone and download all your data.
when asked repeatedly why they could do that before sale, they all ignored our questions. {we know why}. then proceeded to "steal" i phone 6plus after the sale for $27.00. This waas all done to my 80 year old sister in law, but i was there when they told her they couldnt fix it. Her sister waas there when they told her same and proceeded to sell her the new phone. she will not go back in that store. i just had to vent on people like them.
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As see, used to do reason for some when i saything occuring whether or not it was ready. my husband and i thought out from the hook, being clearly ruled out provided by a number of interactions.
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Verzon Wireless I am like most consumers that complained about Verizon Wireless Jetpack. I have complained for years about the over charges from data uses but have gotten nowhere. At this time, we are tiring to purchase a home but with the charges still on our credit report we have not been able to do so.
Does anyone have any suggestion as to defeat them and have them remove the charges? This has been going on since 2014. Over charged for data use on their Jetpack
I had 10 Gb for several months and never went over my allotted amount on my jetpack. When I did, I doubled the gigs to 20Gb. After one month, I suddenly get an extra $100 added to my bill for going over 20 Gb. There is no way I went from staying within 10 Gb to 29 GB.
There is something fishy with that company and they just lost my business. I'll pay whatever it takes to get rid of them for my phone and Internet. I've been a customer for ten years and this if the first time I've been scammed by them.
Here is a copy of the complaint I left on their website:
"I have spent no less than 3 hours over the past 3 days ATTEMPTING to log into both my account and my Ellipsis Jetpack with the 'help' of several Non-English speaking agents. All of these agents were either too dense or just did not understand ENGLISH. Still unable to log into my online Account and secure a Admin Password to log into my mobile [4g LTE] hot spot device. I will be cancelling my service as 05-22-19 since I am unable to get ANY assistance from [so called] "Tech Support". If this is the incorrect web site to send this to then please forward it to the correct one.
Please do not contact me directly unless you speak ENGLISH and you WILL assist where your co-workers have failed.
I am signed up for autopay and electronic statements with Verizon Wireless. I changed my method of payment from my checking account to a credit card last month. There was no warning that this would eliminate my autopay discount. I never stopped the autopayment, only changed my method. Today 4/5/19 I spoke with "Jesse" on Verizon's online chat feature. She informs me that it is mentioned on the bill. The bill I don't get in the mail that is a zillion pages long and now on my mobile phone. I don't understand why there isn't a warning when changing your payment method to let you know at that time so that you can make an informed decision.
Because I have multiple lines it effected every line - she says I was charged $30. They finally agreed to refund $15. (Although my phone app has a feature that shows me what has changed and it says I was charged an additional $10/line.) Another source of consumer confusion.
I believe Verizon should be forced to add clarification to their site so that others know a simple change of payment method can cause them to be charged additional fees. Banks have to have everything spelled out, why don't they?
Started a my verizon plan on november 2018, since then phones have been getting hijacked by people posing to be family members and putting me on family share plans controlling my device settings, privacy, and endangering my well being as well as bankrupting me snd allowing my character to be completely defamed!!
many reports were notated and filed but still no fraud investigation has been launched neither have the discoveries by them as well as lifelock and Apple been submitted to their corporate offices!!, which by law is illegal. ive been de registered from my account and an imposter has registered as me on my my verizon account adding phone lines and using my name and controlling my phone through family sharing plans which ive never approved as well as gps tracking!
this is worrysome and indicative as a human kidnapping or trafficking scheme!!!, why have they not reported it and why are they shielding the frauds posing to be me? which potentially could be human traffickers!!???, im 30 white male , single, and dependent on noone so all of this is illegal aiding and abedding.
also not to mention they were and still are trying to make me pay for my hacked outrageous account, over $350 a month and i have one phone line and im supposed to be the only member on my service plan!!, i want restitution, reimbursement and damages pay. this is taboo and criminal ! more coming stay posted!
Beware Victra Verizon Wireless in the Spokane Valley mall! I went to them towards the end of the Month - just to 'check it out' - and initially there was No deals. All regularly priced phones. A little shocked by the High prices of Apple Phones - I thanked them and began to leave.
The Manager of the store for that day 'Justin' stepped out and asked the regular salesman if he had told me about the 'Buy One Get One Free' going on. The Salesman says he didn't know about anything. We then for the next 45minutes was explained that if i was to but an Iphone XS regular price I would get an Iphone XR Free - only stipulation was I had to hold onto the Verizon service for 2 years.
I had no problem with that - we've been with Verizon for 15 years. I agreed to the transaction. They were VERY specific about how it was going to be done on my account. I would see a bill on my Verizon for the XR Phone - then a 'Credit' for the same amount. It was explained to me verbally over and over - it was not confusing, etc. and seemed very basic.
A couple billing cycles went by and I noticed I was getting charged for the phone but NOT getting a Credit. I Called Verizon - they told me I had to go into the actual store that I bought the phone from. I went in there - The salesman was not present but the Manager was.
After looking up my account info they completely DENIED that the transaction ever took place and told me I was stuck with 2 new Full Priced Phones. I have gone back multiple times - they don't care what the Customer has to say - They get your Money and you get screwed! AVOID VICTRA WIRELESS -
I was with Verizon since 2002. I was a loyal customer until they started charging $7 dollars to pay your phone bill with a representative. As you are in the call text messages appear "To continue with your payment or payment arrangement free of charge using My Verizon, click https://m.vzw.com/m/paafge " I clicked the link set up a payment. Then it asked me to prove I’m not a robot by selecting the fragments of a photo that contained cars. Then it thanked me for using the link. 2 days later I get a notice to pay my bill. This never happens if you have a payment arrangement. I called to ask if they had my arrangement on file. Again I get a message stating I will be charged $7.00.
So once again I make a payment arrangement for Tuesday. Today is Monday and my service is cut. I found out when I tried to sign in to my online job by calling them. I was rerouted to financial services, (automatic $7. 00 fee) I asked why I was cut and about my 2 arrangements. I was told they had no record of them. I asked for a supervisor. This woman comes on ignores me trying to explain I was erroneously cut from service. She just kept yammering on about my line reconnection fees that will be on my next bill. I tried many times to get customer satisfaction.
I asked to pay my bill today but that they not access the line disconnect fees seeing the "pay now” app was not registering arrangements. She treated me like I am making it up. This infuriated me to no end. I AM NOT A LIAR. She then said she would transfer me to tech support. I sat on hold for 34 minutes. I believe the pay now app is deliberately dysfunctional. After you go through several calls over an hour of calls they hope next time you’ll decide $7 vs a ton of calls and long hold times will make you throw the towel in and pay $7 to ensure you get the result you expected. One rep today asked if I received a confirmation of a payment arrangement. I asked what method they use to send a confirmation. She said via text. I did not have any texts from Verizon. Then very indignant she said, "see you never set up a payment” I am tech savvy and anything but ignorant, I set up 2 payments to completion. The time of year when many people need some extra time on bills Verizon decided to charge an extra fee. I think there is a policy that only a financial service rep can set up a payment arrangement.
This whole thing is a farce. $7 or suffer. Flawed system. Deceptive practices. Verizon Greed. I left today after 16 years. In the past they tried to retain your business. Now they happily help you walk out. It cost me $67 to keep my number and go with Sprint. I get 4 unlimited data lines, new iPhone XR phones, iCloud storage, and phone protection for $35 less a month than Verizon.
I purchased two new iPhones on a BOGO special in July 2018; buy an iPhone X and get an iPhone 8 for free. The only stipulation was that I had to add a line to my existing service. Salesperson completed the sale and advised that I would begin seeing the credits for the free phone on my billing statement within 2-3 billing cycles.
On the 4th billing cycle, I'm still not seeing the credits for the $29 I've been paying since July for the FREE phone. I spoke to customer service today and he advised that, because the iPhone was not activated on the new line, I don't qualify for the BOGO offer and will have to pay for the phone in its entirety. The advertisement said nothing about activating the new iPhone on the new line, only that a new line must be added to your plan.
Further, the salesperson knew that I was wanting the BOGO offer, yet she is the one that set up the phones, activated the new line, and activated the new phones on those lines. She never once mentioned that one of the iPhones had to be on the new line. This is deceptive business and a very unknowledgeable employee. I've been a customer of Verizon for 10+ years but am seriously considering canceling.
Beginning 5/18/18 to present my cellphone along with all the cell phones on my family plan have been inundated with harrssing phone calls. My 8 year old daughers phone was recieving calls every ten minutes and then escalated to text messages that were sexual in nature along with my 60 year old mother. I called Verizon and the representative openly said she doesnt know what to do about it then hung up on me when i asked to speak to a supervisor. I called back a different representative suggested that I add Verizon safe family app to stop these "robo calls” and to add my number to a do not call list i did that to all phones on my plan and that did not work my daughter, myself and my husband each recieved disgusting sexual text messages. I have seen MANY complaints issued against Verizon regarding selling users phone numbers and i believe that is the case here as well.
I refuse ti change my number because my clients have this number. It is unfair that we oay verizon for a service only for our privacy to be compromised and have failed to do anything regarding these harrassing calls to my family and I. This is a serious matter being that my daughter is underage and is receiving disgusting emails. she is too young to learn of sex and now I am forced to explain it to her due to these calls and text messages. Verizon irresponsibly tried to place blame on our behalf stating it must be the apps or websites we visit which is completely false my daughter only has her phone for school and as soon as she comes home from school her phone is taken away. She does not add apps because she does not know her google password nor knows how to even visit websites and she is the one receiving these calls most of all so their theory is completely false and irresponsible to olace blame on the consumer
Fist, they double billed the wife for her cell phone service - stall tactics on refund - finally promised credit to account - never happened!
Next month, same drilll! When threantened with complaint to authorities, gave partial refund in cash. JUST enough to cover the over-charge on the LASTS screw-up - no more.
Next, sold us a device that would not work - charged to My credit car - promised refund - never happened! Promised credit to WIFE'S account - never happened!
Has now been three months and we STILL don't have our money back - the double charge to my wife's account resulted in over-draft charges and bounced "checks' (autopayments declined) - again false promises for refunds - including overdraft fees - still they keep our money!
Representative at the desk is all apologitec and full of promises - but nothing gets DONE and they STILL HAVE OUR MONEY"!
I went into the local (Victra) Verizon store in Independence Ky, on March 31,2018 to make sure I could get pre-paid phone service for my daughters phone, instead of just going to a local dollar store and purchasing the pre-paid card myself. I wanted too be sure I could do it before i bought it and just wasted my money, so that is why I went into the store. Well I told them what I wanted, and was informed, YES, I could get service. So I paid $65.00, and then told they cannot give me service because the person I bought the Phone from still has it associated with her account, and for me to come back in on Monday to get my money back.
So Monday comes around I go there and they tell me that my money will be refunded back onto my card within 24 hours. And so in 48 hours my money still isnt on there. So I call the customer service myself and they tell me that they dont know why I was told in 24 hours because it takes 3 days for it to be refunded and I would have to go to my local store to get my money back. Ok i wait the three days and go back into the store today April 6, 2018. The manager Bret said i am not giving your money back on pre-paid services you are just SOL, Im assuming means s*** outta luck, and I asked for the district managers name, he would not give it too me. I told him I would contact the Cops, he said have fun with that.
I mean I clearly went into this store to be sure I could get service, or I could have just bought the pre-paid card myself and just lost my money. I PAID for service that I did not get, and was told by their associate that I could get my money back, by their customer service, and here I am still havent received NOTHING.... All I want is the money I paid or service for my phone... PLEASE HELP......... I do have my receipts for what I paid but not sure how to upload them....
Verizon does not give any grace period on their billing. they say they don't have to. if you mail your bill out on the day it is due you will get a late charge even if the post office stamps it for the day you mail it. such bad customer service.
I ordered internet from them and talked me into a hum for car internet to and 2 year contract I said ok I can pay $150-175. A month. And they sent me a small jet pack and hum for the car internet, we paid $170. For internet 1st month and every time we try use internet it would take a long time to load and then it would always b on pause to take more long time to load. I called the company and asked about it about so slow to load and said I can only use one computer on the jet pack to work faster and then we did try and still slow and than the bill was getting more and I asked why and they said it was cause we used up only the 8 gn we ordered and have to pay a lot more money if it goes over
the limit , so I said well can we just order the unlimited gn so we don’t go over, but they didn’t turn it on right away so the bill got to be $158. Than soon again to $295.28 and now I think it is $400. We only used the internet for 6 weeks, and it was so slow and took a long time to load anything, I said I didn’t want it for such poor quality internet for the high price, but they turned it off cause I couldn’t afford to pay for the bigger price bill and no internet makes no sense to pay for something that didn’t work good and poor service quality, I’m very unhappy and upset with them, now I’ll be charged for big big bill for something we couldn’t even use. Big bill slow snail internet very poorly designed for Alaska I guess.
I bought a Verizon cell phone online in 2016 for a very high price. But it is a nice phone.
I had a plan that was far to big for my needs and attempted to lower it but never realy succeeded in changing the price for service very much.
At the end, when I was able to transport the phone and the number to another carrier, I had a remaining balance. I contacted the company to arrange payment plan for this. As usual, there are long wait times and they have to ask everything but your blood type before they speak with you. At any rate, I initially spoke with a very nice woman two weeks prior to making the switch and we discussed setting up the payment plan for the remaining balance on the phone and the final phone bill. She extended my time for two weeks - through to November 30th. I got everything done ahead of that date and called the following day (Nov. 29th 2017) to finalize things with Verizon.
I have to say that any time over the past two years I've tried to access my Verizon Cell account, I've always had to change the password, the old password would never work. So that is poor service there.
So today, I started with a young lady on the phone. Finally got through all their hoops to jump through so they could actually speak to me about the phone. We set up a payment plan with dates and amounts. Then she put me on hold saying she needed to refer to someone else. I waited and then got an entirely new person on the phone. I had to begin the whole process again, including verifying my identity. I went through everything again. All the while she was apologizing that I was disconnected from the first person. Okay, so we went through all of it again and then the same thing happened again. I was abruptly on the phone with someone who ultimately identified herself as "Cindy". Cindy does not belong in customer service. She did not seem understand that having to start the whole process with yet another person would make me irritable. Really? Anyway, we worked down through everything again. She was rude and should have just gone home.
Important points, the first lady I spoke to 2 weeks ago, gave me 2 weeks to get everything switched to another phone provider. That was apparently a lie. I am being charged for the whole month of service through the end of December even though today is November 29th. Because I magically tripped over into the next month of service and they can't do anything but charge for the whole month. I do understand since they don't have calculators and computers to do the math for them, right? LOL. Cindy was rude from the start and I was angry from the start because of being shuffled around as I was. Ultimately, she hung up on me, even though I calmed down and let her go through her thing. But suddenly, silence from her end of the phone. Here's the thing, I'm not paying for the month of December 2017 because they are not providing anything to me for that month, absolutely.nothing. It's just a way they get more money for doing absolutely nothing!!
This is nice income for a place that can get that kind of thing going, don't you think?
So what I want from Verizon is a simple pay plan for what is owed and I do not want to pay for a month of service that has not even started yet. The start date for the service that has not started would be December 1, 2017. Today is November 29, 2017 and I stopped using their service yesterday. Since they apparently can't forego that charge for the month of December, I'll figure it out on my own.
The other thing I think Verizon really needs to improve on is their ways of dealing with customers. They are among the most hated companies in America because of this. They are what I call a company that "harvests" their customers not "serves" their customers.
I had used this phone company for about 1 year. when i sign up for they gave me some useless technology call Jetpack and told this is "fancy" technology free for customer who just started a the new contract. This Jetpack which they claimed is "free and no hidden fee" turned out to be a fancy trick from the Verizon wireless since this piece of technology automatic sign me up in 3 year contact of the useless technology (Jetpack) which have no value to me or any costumers. The Jetpack let you share your expensive data which is free in some other phone company with everyone around. However on my account i got 16 gb of data which is shared for 2 phone numbers, the Jetpack is as good as a paper weight for me. By giving me some confusing message, their customer service tricked me to sign up for the "Free Jetpack" the Verizon to scamming unaware customer like me for more money in many ways:
First, if I use the Jetpack to share with everyone else, it will drain all of my 16 Gb data quickly. Second, the Jetpack is one great way for Verison to force the customer to spend extra since the Jetpack will drain my 16 GB in days. Third, the Jetpack keeps me under a separate account which complete different from my main 2 contract account and it lasted for 3 years. Fourth, the hidden account for Jetpack is charge extra $100 even after i cancel my main account phone account because they told me that it is separate account, however this piece of useless technology doesn't work without the phone number. Fifth, even when i tried to contact and try to get rid of the scam the Verizon throw at me, I got charge $75 for early terminate the useless piece of technology which I not even used once. When I called their customer service to ask why, the customer service put the blame on me because I was unaware of their trick? Over all, I would give 0 out of 10 if I could for my horrible experience with Verizon. Honestly, I'm glad that I have finally got out of the Verizon contact. Also the phone service pretty much the same as other phone company unless you live in some hard to reach places. The different i noticed is that Verizon is a lot more expensive plus extra fee on their Data which other phone company offer "unlimited data with affordable prices". I have a lot of stress using Verizon because I keep getting extra charge due to over use my 16 GB data.
Note this: 16 GB share data for 2 contacts is equal to 8 GB and everything you doing using the internet will count in the data. For me, my 16 GB data only lasted for about 2-3 week with doing minimal amount like 15minute a day on the fancy things like play game, go on the internet, watch youtube. It is so stressful to use the internet since the Verizon will charge addition free for any extra data which happen often. About other service, like texting and phone call it is pretty much the same as other cheaper phone company unless I really care about the technical stuff which I don’t. The only reason I got trick into Verizon is that the internet rated them as number one in some fancy websites. Don't get trick!!! My experience with Verizon is nothing less than a nightmare, I lost about $1000 for the Jet pack payment + $75 which later reduce to "$40" for a useless paper weight, the Jet pack, probably pay about $200 on the extra fee on their expensive data, and many other hidden free that I can't remember. Don't be fool like me, choose wisely.
Verizon Wireless, Verizon Financial, Verizon has made monthly, unauthorized debit withdrawals and credited to a nonexistent Verizon account. Currently, my bank/institution has stopped future withdrawals but, the deducted losses exceed $1000.+ and I would expect reimbursement from Verizon Wireless for the unauthorized account withdrawals.
Verizon Wireless claims to have NO record of an account nor payments received that pertain to these unauthorized withdrawals. I provided Verizon Wireless the bank tracing identification number but, they insist there is no way to identify the account with a bank trace number. Apparently, Verizon Wireless is able to divert funds from my bank account, without authorization and apply these funds to a Verizon Wireless "mystery" account associated with my personal account information without any records. I seriously question whether Verizon Wireless has appropriate accounting procedures, let alone, security/fraud protections in place.
Please advise. Has anyone experienced a similar issue with Verizon Wireless et al. and can provide information/suggestions to help resolve this predicament?
My name is Guillermo Davidson. My wife Juanita Villalvazo and we are having an issue with Verizon. We filed a complaints with CFPB and FTC with no success. So this is what happened.
I decided to switch phone carriers and requested final close out invoice from Verizon. Now I have never been late with monthly payment, nor was I on a contract. I had paid for one phone and was paying on the second phone.
The final invoice reflected a $506.02 balance which included device charges for 2 phones and 2 months worth of table usage. I asked the store manager why the balance was so high and was told to call Verizon directly. When I called I was given a balance of $492.53. No matter how I tried I could not get Verizon to understand I should not be charged for 2 phones at closing of account. I provided them with receipt reflecting the payment made on one phone and was still unsuccessful. Finally after much frustration I paid the $492.53 that 5 different Verizon representatives quoted.
Once I paid, I asked for an invoice indicating no further balance was due. I was switch to another representative that stated I now had an additional $174.35 balance due and payable. Apparently all of the representatives I spoke to were wrong and there was an additional charge that should have been added to my balance and wasn't. I questioned balance, was given an invoice reflecting a zero balance due. Then I got a bill for $174.35. I have spoken to Verizon representatives and supervisors and was told balance was to be paid and I could not get anyone to remove the charges that I feel are not due.
I filed a complaint with FTC and CFPB. FTC replied to my complaint and indicated they addressed trades and not debt collection policies to file with CFPB. I called FTC and explained CFPB had responded to my compliant and stated they could not help because Verizon was not on their vendor watch list. The FTC representative referred me back to CFPB and advised me to explain the reason for my compliant as it was a valid compliant and under CFPB jurisdiction.
Once I explained to CFPB representative what FTC advised the CFPB representative requested I submit a new compliant, to reference old compliant and to also explain what FTC had advised. By now it is 10/2/2017 and I closed out Verizon account in 4/20/2017. CFPB representative stated I should wait at least 30 days for them to complete their investigation and give Verizon time to respond to my complaint. On 11/2/2017 I called CFPB to follow up on compliant because I had received no correspondence form CFPB and was told the agency was still working on compliant and I would get a response in the next few days.
I received a response via e-mail from CFPB stating they could not help me with my compliant because Verizon was not on their Vendor watch list. So nothing had been done. I called and was given the run around at CFPB. I am requesting help from them, to talk to a supervisor because I have now received a letter from a collection agency regarding this matter. Supervisor from CFPB said there was nothing they could do and referred me to their Osbudman person. I called on 11/3/17, 11/8/17 and e-mailed them on 11/11/17 and to date have received no response.
I am e-mailing you in the hopes I can get some help with this matter as I believe I have been overcharged by Verizon and have also been charged for something I do not owe. Not to mention my credit, reputation, and peace of mind have been shattered as those agencies meant to help the consumer have ignored my request for help and in so doing delayed my ability to resolve this matter. I am of limited English and would appreciate a call be made to my wife to discuss this matter as she is able to elaborate our case better. Her pone number is, 1-619-621-1244 and, my phone number is 1-619-621-1244.
Earlier this year I signed up for Verizon's new Unlimited Data plan. Their data plan included coverage when traveling to Canada or Mexico. Then in late August they reconfigured their data plans and placed me in their new Beyond Unlimited plan. This too included unlimited, and free, data when traveling to Canada or Mexico. Before we took our trip to Canada in September, I checked to ensure data was included. I even went online and used their Travel Planner. Their Travel Planner said my data would be provided without doing anything - I didn't have to purchase a $5 per day travel pass. When we arrived in Canada on the morning of September 14th, I noticed two emails from Verizon. Each one stated I had incurred international data charges - one for $50, the second for $250. I immediately shut off the Jetpack modem. I was forced to sign up for an internet data plan with another provider just to contact Verizon. Much to my dismay, Verizon does not provide an email address in which to contact them about problems. And since telephoning them was cost prohibitive I couldn't do that either. I finally found that they have a Twitter Support account that I could contact via private message. The first rep claimed I didn't qualify for my plan. They suggested I purchase a different plan, one that would cost me an additional $200 per month. I wrote back, quoting their website to advise them, that yes I did qualify. They wrote back that Canada wasn't included. I had to again quote parts of their website telling them about their new Beyond Unlimited Data plan, that service when traveling to Canada was included in the plan at no extra charge. A different rep replied, they said yes, Canadian service was included, and that my account would be adjusted.
The next morning I turned my jetpack back on. It appeared to be working. However two hours later I noticed that I received another email. This one stated I incurred $500 in international data charges, and that my account would be blocked until I agreed to the international charges, and paid them off. I contacted Verizon once again. This rep said I had to contact their global service by telephone. I told them I had no phone service and asked them to remove the erroneous charges and that should unblock my account. They said they could not. This went back and forth for ten days. One rep said there was a problem, others said the charges were correct. One even wrote that they would reduce the charges by $250 but only if I agreed to pay. I again told them the charges were erroneous. I finally had to ask what the charges were for, and when, and where they were charged. They told me they were for roaming in Canada. Then I asked them to confirm my plan, then I asked them to confirm that I had free, included data in Canada, they did. Then i asked how I could then be charged for roaming in Canada. Ah, they said, there's an "anomoly" on your account. Yeah, no Sh#t Sherlock! Then after 11 days, I finally got a rep who agreed. My account was unblocked. But the erroneous charges were not removed. They said they would credit my account once the bill was finalized. I told them I didn't want the amount credited, I wanted it removed in totality because it was erroneous. I'm still waiting.
My husband, the account holder passed away. Last night, I took the death certificate to a Verizon corporate store here and they told me they could not do anything except notate the account that i had brought in the certificate. I would have to get back on the phone to customer service. So I get home and get back on the phone, spoke to two people - Naomi and Kay. Neither could help me as I never had the pin number to his phone. So i hung up and had stated to them what a bunch of worthless people they were. And that I would be filing whatever complaints were necessary to get this resolved to my satisfaction. At least the BBB, FTC, Attorney Generals Offices of my state of Nevada and their corporate office in New Jersey would be a start as well as these online forums.
You know this is hard enough to deal with without having to jump through hoops to get something handled. Going to the store, getting back on the phone to their CSR people. And yet, still nothing getting done. I filed all my complaints and have already heard the BBB is sending it to them and the Attorney Generals Office from the State of Nevada is not happy, they actually called and spoke to me about this issue and complaint and what I wanted for a resolution.
I thought about it overnight and have decided i cannot in good conscience stay with a company that has handled something so sensitive so badly. It really is a shame that they have to treat people in these types of situations with little to no respect, compassion, etc.....
I tried to close my Verizon account after continued service, tech, and billing issues. Spent way too much time on the phone with them over issues they created and denied. Called 9/14/17 to close my account, spoke to a rep and was told everything was closed and no balance which I knew was not true and kept asking him to confirm. Kept telling me it was closed an no balance and no other info\disclosures were provided by Verizon. Called back to try to get this cleared up and found out the rep lied to me and not only did he not close my account, he simply according to Verizon "suspended" my account and I would still be billed even though my numbers had already been moved to another carrier. Was on the phone again for 40 minutes plus trying to get this resolved and after all this time not only did Verizon not correct this mistake, they told me they would not close my account and the billing would continue and call back at the end of the month and they would fix it. So now because Verizon reps lied to me, I have a still active account that they refuse to close. I find it amazing they think they can lie, cheat, and mislead their customers and think that's just fine. They have become in my opinion one of the most dishonest deceptive companies I have ever dealt with which is why I tried to leave.
Verizon wireless sold us insurance for our phones. We were paying over sixty dollars a month for this insurance. We were told if anything happened to any of our phones, broken, lost, stolen or defective, that we would get a free phone overnighted to us. This turned out to be a lie. Evidently, if the phone is broken, there is quite a steep deductible, and Verizon has nothing to do with taking care of the problem. They shove you off to Assurion where you have to fill out a lot of paperwork, pay a steep deductible and then wait around for them to process the claim. Meanwhile, you are left with no phone. When we bought our insurance there was no mention of deductibles or a third party that we would have to deal with. On top of all their lies about insurance, we found out that the phone that we wanted help with has a manufacturing defect that causes the screen to break. We should, since this is a manufacturing defect, be eligible for a free phone overnighted to us. Instead they categorize this as an accident, so they can make money off of it. If we do get another phone of the same kind, it will most likely crack, too. And again we will be dealing with a third party, and paying a high deductible. Some racket you got going on Verizon. Sell bad phones that you know are defective, but make people pay deductibles to get another phone which will most likely have the same problem.
I don't know what is going on with Verizon Wireless but their data charges are getting way out of hand. I'm really concerned that they are ripping off customers. I have spoken to them and they give me their suggestions as to how to control data usage. My family does them. But, I still get overage charges every month. So, last month, I finally bit the bullet and increased our data plan. By mid-month of this month, I received an email saying we were almost out of data and I could solve that by increasing our data allowance, which would cost $85. How can that be? We aren't doing anything different and now, by mid-month, we are at the increased data allowance that I just signed up for last month?
Something is way off. Is anybody else having this issue? Verizon, you need to quick ripping off your customers. Someone needs to do an indepth analysis of this issue. If I knew where to start, I would.
Verizon Wireless Reviews
This store is an abomination. I purchased a phone that didn't work and the store never returned it to the warehouse. This means I am still getting charged for a phone I don't have. I've called into Verizon 6 times and the store manager insists I come in and speak to him. This has been months. He was SUCH an a*****e and continues to be just that. I would avoid this store at all costs because the manager will, literally, steal from you. He should be fired and that he hasn't (that I know of) is a testament to Verizon being careless, too.
This year I tried to do it and found out that I owe $599 on a phone that was supposedly paid for. I had a previously paid-for S20 that I traded in for a new S21, It was initiated when I was sent a text that said they would give me $800 credit toward a new S21 and all I had to do was to pay $200. I run a car dealership, so I am used to people trading in things, and when we give them a value for their car and they pay the difference, the new car belongs to them. This year I tried to do the same thing only to find out that I actually owe them the money that they supposedly gave me for the old phone. In other words, they didn't really give me anything for the phone, because if I had stopped my service or tried to trade the new phone, I had to pay then the $800 that they supposedly gave me for my phone. That is stealing in my book. Now almost a year later, I still owe them $599 for the phone that I thought I owned outright. So basically what happened is that they took $200 from me, took my phone, and hung me over a barrel for 3 years. This is such a total rip-off. I would never have agreed to that. Then I called in to discuss my surprise and was told by an agent that I have been with the company for 16 years and she would help me. After being on hold for a while, I was told that I could go to a store and upgrade and there would be no balance on my current phone. I looked up my account and saw a balance still on it, but she assured me that when I got to the store I would be served right away and they would see the notes on my account. I then called the store and they pretty much laughed at me, I then called customer service and was told there were no notes and that Verizon did me a favor because they gave me more than my phone was worth. I personally feel that it was worth more than nothing! What I actually exchanged my phone for was a 3-year obligation. Thanks a lot. They already have the most expensive service in the business, and they rip their customers off, THANKS
I have had Verizon phone service I would guess 12 to 15 years over the last 6 years the service has gone very much downhill. I've had to replace my phone a few different times due to Verizon the time before this was because they went from 3G to 4G. My phone calls constantly get dropped when I'm on an important phone call also I have no working data I am paying $40 a month for service I am not getting the month before last they give me $20 off my bill this last month they give me the whole entire month off that still does not excuse the rest of the years that I have failed to get good service I have made several reports to Verizon about my service over the years. The last claim when I contacted Verizon the other day on the phone they told me that my phone was not compatible well when I purchased this phone at Best buy Best buy sent me across the parking lot in Missoula Montana to the Verizon store at the Verizon store the lady inserted a new SIMs card in my phone and told me that blue phones was a good phone and very compatible with Verizon. I have been trying to get Chris from the executive relations to try to fix my phone he keeps giving me the runaround I am on the third week of a open case number 2910-729 on the 18th he sent me an email after I talked to him on the phone offered me $240 credit off for 6 months off on further bills that's all good and fine but that does not excuse all the years that I have had faulty service today he called me and this morning early and told me wanted to know what kind of phone I wanted and told me that he wasn't sure that they would ever be able to fix my phone I told him what kind of phone I wanted he said he had to have a meeting with the executives the higher ups to see if they would okay me having that phone he came back and got a hold of me about 3:10 this afternoon my time and told me that they refuse to do it because it is a prepaid phone and they have no way to pay for a new phone he also indicated that he cannot guarantee if my phone is fixed it'll be working 100%, due to the fact that it was not purchased by Verizon and was not compatible well why did the lady at Verizon and put the first SIMs card in the phone and tell me it was very compatible and then some months ago I had called and complained and they sent me a SIMs card from the Verizon wireless people another card to put in my phone which they told me to price the back off of this is unfair business practice this guy has no intent on fixing my phone or resolving this issue.
I have been with TracFone for a number of years. I have changed telephones, changed telephone numbers, etc. I have never had any problems. Since Verizon took them over, all I get are recordings. When I switched my G3 cell phone to the required 4G cell phone, I didn't realize they had changed my ID. When I call anyone, the ID shows up as TONY CHAVEZ. That is not my name ... I don't know anyone with this name. I accidently discovered this when I purchased new cordless landline phones. I have tried on 3 separate occasions to get TracFone to change the name on the ID. My account shows my proper name. I was able to get hold of a human the second time. She assured me she had successfully changed the ID to MY REAL NAME. She said she would call back in 30 minutes to assure the ID was correct. It was still listed as TONY CHAVEZA and no one ever called me back. I waited a couple of weeks to psyche myself up to attempt the change the ID to the correct name. I got hold of a human. After 1.5 hours, my phone was ruined and he had to transfer my account to a cheaper phone I'd purchased previously. He assured me the ID name had been corrected to show my name. IT HAD NOT. I now need a better phone than I am using now. I HAVE NOT RECEIVED SATISFACTION. I don't understand HOW my ID ended up showing TONY CHAVEZ or WHY TracFone cannot seem to put my name back on the ID shown when I call.
I have 2 step kids. We had 2 phone plans. We went to Verizon store to join onto one plan. On 2-26-2022 we visited the store to transfer 3 phones to one plan. Hadar, the salesman told us a promotion where my 2 step kids phones could be traded in for iPhone 13s for $99 each. He didn't explain the $99 was actually $100 remaining after a $800 credit for their old phones.
Mid-way of the sale he said he found a better deal to get iPhone 13 Pros for less cost. We assumed that meant less than $99. He guessed about $89 instead. We told the kids if they were willing to pay the cost of $89-99, they could get new phones, They agreed. After the sale was done and were credited $800 for each phone, we were left with a $200 remaining balance per phone, not $89-99. Hadar the salesman lied.
I went back to the store to discuss and the manager made me talk to another salesman. He told me that they didn't believe me, that I was lying. They said it was my word vs Hadar's, that I would have to return to the store to discuss with Hadar. I returned with my wife and step kids as witnesses. We went when Hadar was scheduled to work.
Hadar conveniently decided not to work that day. I complained. The manager said he would resolve the situation by taking my phone number and calling me midweek to resolve. After a week went by, I never received a phone call. I went back to the store and asked him about it and he said he did call. I showed him my phone records and voicemail proving he never called. I told him that he was lying to me and was simply trying to get me to go away. I asked for his manager's contact info.
At that time he said he could remove me from the store anytime he wanted to and I couldn't do anything about it, which I took as a threat. I am a paying customer of Verizon Wireless that was lied to and tricked into paying more than I agreed to and then the manager threatened to remove me. I feel my only recourse is to switch service providers and warn others.
On March 8, 2022 I got a bill in the mail from Verizon for 477.24 Plus 971.95 for Equiptment. On the bill was three phone numbers listed in Alabama. I live in Texas and did not open this account. I called Verizon and they will do nothing unless I file a police report. I did file a police report.
I attempted to go online and fill out the fraud report and could not because Verizon makes it impossible. If you dont have a mortgage payment as proof of resident you can not fill out the fraud report, ridiculous. Verizon cares about making sales and revenue thats it !
So 2 years ago TO THE DAY 03/09/2020 it all started, some of my payments were going to another Verizon customers account, a very very helpful Verizon rep found the issue and then we opened the first of many payment investigations. this Dragged on and on and on and on, meanwhile my service was disconnected weekly, racking up hundreds of dollars in disconnect and reconnection fees PER LINE!!
Finally in Oct of 2021 (a much long time later) they found where the money was going after comparing 2 years worth of my bank statements. they took the money BACK from this incorrect person (and it wasn't his fault it was a glitch in the system) and on Feb 8th 2022 Promised to credit they new found (by them not me) amount of $5,050 AND they were going to credit back all the disconnect and reconnect fees...
neither happened and I still have a bill of $5000 and I'm still getting disconnected weekly, no one is willing to honor the credit I have in writing!!!!
Shop
BAD customer service - if you can call it customer service!
KEVDEW11
Member
01-21-2022 04:34 PM
https://community.verizon.com
Let's start the response that I received from your Verizon Staff. I have been with Verizon since 1979 when you started with the BAG PHONE. "Jan 1, 1979, First Generation Cell phone networks Jan 1, 1990, Second generation Cell phone networks May 1, 2001, Third Generation Cell phone network Jan 1, 2009, Fourth generation Cell phone networks Jan 1, 1992, Bag Phones". The phone numbers with these issues are ***** and *****.
And for all my years of being a loyal Verizon customer this is the stuff that I have been dealing with. My ticket number ***** - I keep getting messages i.e., it will take 12 hours to resolved, then 24 hours than 48 hours THEN I get 15 that states my ticket has been resolved and this matter is closed.
I have been on the phone with your Verizon staff (I would fire every single one of them) for over 10 hours 15 minutes and 19 seconds... Great customer service. The excuses that I have been getting is, it is not their department and switches me someplace else, then it is not their department which should handle this, and I get switched over again and again and again... I kept getting hung up on, I kept getting your staff (no I will not call them your team - they are NOT team players and there is NO "I" in team).
This has been going on since the 1st week of November 2021. I have lost all my messages from 2019, 2020 and January to October 30, 2021. Most of the messages that you deleted I can never get the person to leave me another message - some are DEAD, and God won't allow them to call me. The other ones are messages from my kids (42 & 41 years old), my grandchildren (range from 3 to 9 years old, cute messages that I kept) and now my voicemail.
I had my voicemail messages for the same time and yes Verizon messed with them, and they are GONE. And the guy Nelson told me that I could save my messages and voicemail in the cloud and THAT WON'T HAPPEN. Verizon, social media gets your information and who knows what you do with it, but I will never send my messages to the cloud. My husband phone the same thing happened to him also, so I have no idea what "brain surgeon" you have working there but they know about what a pin head can hold - NOTHING.
Then I told Nelson, I wanted credit for all my time, losing mine and my husband's information and he said "I can give you $20.00 off you bill" I asked him what he was smokin, and that he could take the $20.00 and put it where the sun don't shine. I have been on hold forever; I have had people tell me that "this is above their pay grade", that it is not their department, I think you get the message, or you should.
Let's get back to our voicemail: I used to be able to read my voice mail messages and now your bright workers have my voice mail go to me having to listen to my voice mail - again And then one of them told me to save my voice mail and he told me it would still be in my inbox - wrong again. I must go to the 3 (THREE) dots on the right side and then go to "saved voicemail" to get my messages - but I want them in my inbox box nowhere else.
I am NOT happy and until I get answers and get my account back to what I had I will keep putting Verizon into the gutter.
Just an FYI - Verizon is NOT the only cell phone company in the world so I would pay attention to this complaint.
Today is January 21, 2022, at 6:11 PM CST - your time is getting down to the window of being CLOSED - so someone needs to act NOW to get me a happy customer. Let's see I will do the math for you... this is 2022 and I have been a customer since 1979 - in my book that is 43+ years and I have NEVER been so upset.
My number is ***** - my name is Rosemarie ****, and my pin is **** - everyone in Verizon has all my personal information.
My time is precious, and I need Verizon to care about their customers before we leave and go elsewhere. I want a credit off our bills and NOT $20.00.
I need to hear from someone ASAP.
Rosemarie *****
On September 14, 2021 I visited the reference location to switch to Verizon. I was in the store working directly with the store manager, at first. He spent about 2 minutes with me before dialing customer service in India from a land line in the middle of the store then immediately went to help other customers. When he was not helping customers he would hide in the back room of the store. They passed me off to people in India, that is right.
The store manager literally was ignoring me, and when I noticed this and asked for his district manager's information he said "she would not want anyone contacting her with store issues, only me" What does a district manager do other than deal with store managers? Seemed like he didn't want any complains coming his was and was hoping to brush me off.
He even told me that the call center is a 3rd party and has nothing to do with Verizon. What a dope, they literally have everything to do with Verizon. He seemed like an out of work used car salesman, during a time when used cars are selling like crazy. He just can't seem to figure out how the sales process works and acted like he could not wait to get out of that store. The store he claimed "barely" pays some of his bills.
At times I was the only customer in their store, with every single emplyee hanging out in the back of the store. 2 customers came in and saw me on the phone with India and were completely shocked that anyone would make a customer do that. So at least I was able to have some laughs with some other customers while the employees were hiding in the back room. Back in the day cell phone stores were not ran like fast food restaurants. You could actually go in and expect to leave with a working phone. Now adays apparently anything more than an Iphone sale and they immediately direct you do India with a hostile additude.
I purchased a LG cell phone from a Verizon store. It had performance & connection issues from day one. I didn't immediately send it back because I was trying to determine what might be causing. I was trying to respect their techs time by trying to duplicate the situations that were causing the issues. I could not.
When I called, they were only willing to "help me" get a refurbished phone since I was outside the 15 day trial. I instead sent it into LG since it was under full warranty... twice. Between repairs there were multiple calls. After the second repair, I spoke with Verizon for 2+ hrs for a "resolution" which I told I would receive a bill credit for 2 months to cover the collective time I already hadn't been able to use the phone. I never saw any bill credits.
When I filed a complaint with the BBB with my expect outcome, I received an insulting offer. The representative was not interested in resolving this issue. I tried to come to common ground & they refused. I am currently working with the FCC and have a few other organizations to contact. I am hoping that making people aware can help facilitate a better outcome
Verizon wireless I recently went online to pay my phone bill only to see that one of my mobile phones did not have insurance coverage when it was supposed to. I tried to add it myself but it wouldn't allow me because it was all grayed out and would not give me an option to do so. When I called Assuron (the company used for ins. Coverage), they told me they had no idea why. They transferd me over to Verizon to someone I could talk to because if I had done that myself I would have been waiting for 24 hours because you can no longer talk to someone without a reservation.
After an hour on the phone with them I was told that the coverage was back on and I would have to wait 30 days. I refused to wait 30 days because the insurance was supposed to be on my phone to begin with and when I tried to put it back on again myself it would not allow me so I was on hold for another half an hour and finally was told that I would not have to wait 30 days. It was a rediculous experience. Ive been with verizon since the beggining and the service has never been worse. Especially for the price you pay.
Another issue is with the cloud. It is horrendously slow and my photos have all been mixed up and out of order. It looks like someone put 8 years worth of photos in a pile, mixed them all up and randomly put them back. I have had it with verizon. For a company as large as they are, they treat their customers terrible while charging more and more money. Shameful. United States
After completing my application. I got an email a few minutes later with a subject line... MICHAEL, looks like your request calls for some extra documentation.
I had a crystal clear picture of my drivers license front and back, but it was denied. I tried to login, but kept getting the message... You are not authorized to perform this action.
Finally I was able to get into a chat with an agent. They repeatedly asked me to call and I repeatedly told them I didn't have a phone, as I was outside the Cricket service area. Then the agent told me they didn't have access to my account. I stayed in the chat for over an hour and nothing was accomplished.
Here is the actual exchange. These people are really ignorant.
How can I help you today?
live agent Read
You
at 16:52, Apr 25:
You'll be connected to the next available live agent as soon as possible.
Info
at 16:52, Apr 25:
All of our chat reps are currently helping customers. You'll be connected to the next available rep as soon as possible.
Info
at 16:54, Apr 25:
Welcome to Verizon Wireless Sales Chat, my name is Debra! Your sales agent today!!I would be more than happy to assist you!!
Debra
at 16:58, Apr 25:
Verizon is asking for additional documentation. Read
You
at 16:58, Apr 25:
For a credit check?
Debra
at 16:58, Apr 25:
Need an email to send your documents too?
Debra
at 16:59, Apr 25:
I am providing my drivers licenst but it won't take it. Read
You
at 16:59, Apr 25:
Are you doing a screen shot then emailing it in?
Debra
at 16:59, Apr 25:
Everything that I click on results with... You are not authorized to perform this action. Read
You
at 16:59, Apr 25:
[email protected]
Debra
at 16:59, Apr 25:
May I email you the info? Read
You
at 17:00, Apr 25:
We are sales not in credit.
Debra
at 17:00, Apr 25:
The oder number os 147634 Read
You
at 17:00, Apr 25:
I would not get any emails. You can visit a store or call the number in the morning.
Debra
at 17:00, Apr 25:
I dont have a phone Read
You
at 17:00, Apr 25:
Isn't there anyone I can email this info to? Read
You
at 17:01, Apr 25:
You can visit a store near by to get the information shared there they can fax it over for you.
Debra
at 17:01, Apr 25:
[email protected]
Debra
at 17:01, Apr 25:
I'm in Lakeside, AZ. There's nothing up here. Read
You
at 17:01, Apr 25:
Is T Mobile this complicated? Read
You
at 17:02, Apr 25:
No stores?
Debra
at 17:02, Apr 25:
Are you in the same Queue as Natalia? Read
You
at 17:03, Apr 25:
Let me get you over to our customer care dept. Due to not having a phone or a account to open.
Debra
at 17:05, Apr 25:
Hello? Read
You
at 17:05, Apr 25:
Thank you !!! Read
You
at 17:05, Apr 25:
This dept it the best to help at this point. Thank you for Choosing Verizon Wireless.
Debra
at 17:06, Apr 25:
We received your message and we'll connect you with the next available live agent.
Info
at 17:06, Apr 25:
Welcome to Verizon Messaging! My name is Andy. How may I assist you today?
Agent
at 17:06, Apr 25:
Hi Andy! Read
You
at 17:06, Apr 25:
Verizon is asking for additional info. I sent it but it is refusing it. Read
You
at 17:07, Apr 25:
Hi, there!
Agent
at 17:07, Apr 25:
May I email it to you and you can get it to the proper channels. Read
You
at 17:07, Apr 25:
Also everything I click on results in... You are not authorized to perform this action. Read
You
at 17:08, Apr 25:
May I know for what it is asking you for additional infr?
Agent
at 17:08, Apr 25:
Identification. Read
You
at 17:08, Apr 25:
I can let you talk to my mother... she can confirm that I came out of her womb. Read
You
at 17:08, Apr 25:
May I know what is the identification for?
Agent
at 17:09, Apr 25:
Verification. Read
You
at 17:09, Apr 25:
Do you not know what Verizon wants? Read
You
at 17:09, Apr 25:
May I know your phone number assocaited with Verizon account?
Agent
at 17:09, Apr 25:
MICHAEL, looks like your request calls for some extra documentation. Read
You
at 17:10, Apr 25:
The account number is 147634 Read
You
at 17:10, Apr 25:
Do you have a phone number with Verizon?
Agent
at 17:11, Apr 25:
I'm currently with Cricket and porting my number over to Verizon. Read
You
at 17:11, Apr 25:
Oh I see.
Agent
at 17:11, Apr 25:
6024759844 Read
You
at 17:11, Apr 25:
You can help me with your mother's phone number?
Agent
at 17:11, Apr 25:
I was kidding... she's dead. Read
You
at 17:12, Apr 25:
I am sorry to hear that.
Agent
at 17:12, Apr 25:
This is only a phone... why the big deal??? Read
You
at 17:12, Apr 25:
Just to confirm, are you opening a new account or transferring your number to existing Verizon account?
Agent
at 17:13, Apr 25:
New account with a port. Read
You
at 17:13, Apr 25:
Thank you for the information.
Agent
at 17:13, Apr 25:
What is your email? Read
You
at 17:13, Apr 25:
Let me check the details and help you with it.
Agent
at 17:14, Apr 25:
Michael, as I am from messaging team, I do not have access to emails.
Agent
at 17:14, Apr 25:
DOES ANYONE HAVE AN EMAIL I CAN SEND THIS STUFF TO? Read
You
at 17:15, Apr 25:
Please allow me quick moment to check the details with my resources.
Agent
at 17:15, Apr 25:
Please... I'm about ready to cancel. Read
You
at 17:15, Apr 25:
I apologize for the inconvenience caused to you
Agent
at 17:16, Apr 25:
That doesn't help. Read
You
at 17:16, Apr 25:
Thank you for your patience.
Agent
at 17:17, Apr 25:
What can you do to help me? Read
You
at 17:17, Apr 25:
I have checked the details and see that to get the account created and to help you with the verification document, you can contact our Telesale team and they will help you with it.
Agent
at 17:18, Apr 25:
Why wasn't this information requested by Natalia when I was chatting with her. Read
You
at 17:18, Apr 25:
I will help you with the direct number of our Telesales team.
Agent
at 17:18, Apr 25:
I DONT HAVE A PHONE!!!!!!!!!!! Read
You
at 17:18, Apr 25:
May I know if your cricket number is actve?
Agent
at 17:19, Apr 25:
Yes. I am up in Lakeside, AZ and there is no service up here. This is why I'm switching to Verizon. If you don't want to help me, I'll go somewhere else. Read
You
at 17:20, Apr 25:
Thank you for the information.
Agent
at 17:21, Apr 25:
Let me check if I can get your chat transferred to that team
Agent
at 17:22, Apr 25:
almost 30 minutes into this chat and nothing positive so far. Read
You
at 17:22, Apr 25:
I am transferring your chat. Please stay connected.
Agent
at 17:23, Apr 25:
You'll be connected to the next available live agent as soon as possible.
Info
at 17:23, Apr 25:
Thank you. Read
You
at 17:23, Apr 25:
All of our chat reps are currently helping customers. You'll be connected to the next available rep as soon as possible.
Info
at 17:25, Apr 25:
Hello! Thank you for chatting into Verizon Wireless sales chat. My name is __kim_________, with whom do I have the pleasure of speaking with?
Kimberly
at 17:29, Apr 25:
Hi Kim... this is Mike Read
You
Having been a customer for numerous years, I decided to switch to a military discount plan that offered me a better rate than the one I was on. I spent time on the phone with Verizons Support Team and explained what I wanted to do. I have 3 lines on my old plan, and was finding myself in a position whereby I was using more data than I had available each month. After much detail, I was quoted a new monthly rate of $134.14 per month which I agreed to and accepted. The very next day, I checked the plan and found that I would be charged in excess of $218 for one month and $164.14 for each month after.
Since I was told that my new monthly rate would be guaranteed at $134.14 (since I am on a fixed income) under the veteran discount program and NO additional charges would apply. Imagine my chagrin when I fnd out that not only was I lied to, but that they just arbitrarily raised my rate without my consent or letting me know.
This says mountains about how they may treat veterans and want the veterans out there to know that even though they may promise you one thing - they will stick it to you behind your back. all their talk about supporting veterans is clearly shown in how this was handled. Do not expect anything less from them - check everything they say - followup on what they promise and know that more than likely your discount will not be any discount at all - but another lie and screw job to veterans
I have reported to Verizon since 2018. I purchased a Phone in West Harlem NY 125th st. All the representative was take my card, info, amount, bag in hand. There is a record, history of calling Verizon, going face to face with their 125th st, San Francisco Verizon. One or the other is not communicating with other every time including (they)receiving this police report, My police report number for the lost/stolen property is 2019-026-000346. it shows on this form that i submitted this Lost property and sent this to Verizon when the phone was stolen.
I phone x MAX 26th Precint NY, NY 10027 year 11/18/18 for the year. Verizon has given me the run around, they disregarded that I contacted them for a phone that was stolen, never used never activated. Back and forth back and forth, Bran new phone sadly never had a chance, never used. Now into 2020 no response (still)they do not call back or communicate. It is close to 400 for a phone that was stolen, not in my possession. The only response was a debt collector who stated that I owe 400 dollars for a phone that was stolen that if I had had insurance(which is now 2 years later) then I would have never been charged.
I have had Verizon for 2-3 years now and the past 10 months has been the absolute worst phone and customer service i have ever had with any provider, my phone service practically overnight went from wprking okay to 1 bar wherever i go at any given time, constant dropped calls not receiving nor sending text messages conversations fading in and out etc.. i have contacted Verizon about this issue the corporate number so many times i lost count, the idiots actually verified my phone service has a provision issue whatever that means, so they sent me a new phone well what they claimed to be the dam thing came in the mail in a envelope ????
No packaging nothing just like that... i never heard of such a thing, well i go to a verizon near me this address here 4106 Mariner Blvd spring hill FL, 34609 and spoke with Jason ( a real joker) to have the service transfered to this other "new" phone corporate sent me. Well he changes it out but the entire time hes trying to sell me the 12 saying the 11 is obselete everything is 5G now this phone will never work anymore they changed all the towers and was trying to shove this new phone down my throat... i dont want the 12 who is going to pay for that why doesnt it come out of your paycheck then you buy me one, theres nothing wrong with my 11 i want mine working. So i walk out door couple hours later bam same issue 1 bar garbage service.
So now i go to a corporate store located at 13346 cortez blvd Brooksville FL, 34613 and spoke with supposedly a manager after wasting my time waiting an hour and half for the idiot manager to throw his hands up and say well cant help you call corporate keep "bothering them till they fix it right way" literally thats what happened and said have nice day walked away. You people downright suck i want my phone to work this is your problem you fix it, you have no problem sending me a overpriced as heck bill though.
Verizon wireless customer service is among the worst
they will lie to you, make excuses and fail to help in any way
hang up on you also
supervisors are no betterany complaints made just get ignored
seems the customers are just a distraction to them and a distrubance
they have no fear at all abut complaints or there " boss(s)" just laugh it off
they limit your ability to call ( prepaid) to 3 times a day so they know customers cant do much as they find reason to hang up
some go silent fr periods of time
manyy just repeat same script(s) and know nothing beyond that
they dont take responsibilty for much if at all
seems they will also put a know problem to them ( will not admit it often) is you and only your problem i.e. too bad go away buy a new phone
smetimes they will also cause a problem ( a refresh) which will stop your service and yet again your stuck until next day if your lucky for them to fix that as well
March 16th, 2020 I upgraded my phone and purchased a new smart watch.
I left the store and realized I could not receive any calls on my new phone. I made numerous calls to Verizon and visited their store. They could not fixt the issue and I was told the number I had for over 15 years (413-237-0266) was now “corrupted” and I would have to be assigned a new number.
March 23rd, 2020 I was assigned a new phone number (413-276-9612), it was activated and synced with my new watch. Immediately after they synched it I stopped receiving calls on the new number as well. Again I made numerous calls to Verizon and I tried to explain that the error was probably how they synched the watch. They told me again they could not fix it and I was told this new number was now "corrupted" and I would need another new number.
A new sim card was mailed and due to arrive the end of the month when I received an email that “my order had been cancelled”. I called to inquire why and was told they didn't know and they could not order another.
At that time I decided to leave Verizon.
March 30th, 2020 I returned the phone and the watch and moved to a new provider. April 6th,2020 I called Verizon and closed down my account completely. I was told I was set but charges may take up to 2 months to clear
June 13th, 2020 I receive a bill in the amount of $825 from Verizon that contained charges for BOTH phone numbers from April (when the account was closed) until June.
I sent a detailed letter to dispute the charges explaining the account was closed April 6th, 2020 and did not receive any further communication from them. I thought the issue resolved until September 9, 2020 I received a bill from a collection bureau in the amount of $2047.42 due to Verizon Wireless
I was interested in purchasing 2 lines with incentives of $350 for each new line and $600 for each trade in totaling $950 ($1900 total) for two iPhone 11 Pros on July 18th, 2020. I had trouble ordering online, so I placed the order over the phone. The representative told me that I could receive both incentives. 5 days later, my order was canceled by Verizon stating that my identification had not been verified. I confirmed that they had received it and they verified it that day while I waited on the phone. I then placed the order again. I was again told that the incentives could be stacked. The next day I saw that one of the phones they were sending me was incorrect and I had to cancel the order.
After attempting to place the order again, I was informed that the incentives had expired. I raised the issue that it wasn't my fault and they let me know that I could submit a promotion escalation ticket, but that I'd need to sign up under the current promotion first. I spent hours unsuccessfully with others before I spoke with a supervisor who submitted it. She told me that I should get my full incentive value and that she would follow up. Unfortunately, one phone came back at $59 instead of the $600 I was promised and she never followed up. Contacting customer support following this was frustrating as nobody seemed to have a clear view of everything.
I was offered small credits that did not add to what I was promised. A month into this and probably over 20 hours either speaking or waiting to speak with customer service, I finally asked for a supervisor again. He told me that the two incentives were not stackable and that the incentives had not applied to either of my initial orders. It's funny how the evidence disappeared. He offered me credits that brought my total to $1400 - $500 less than what I was promised MULTIPLE times. I feel as though they fought me initially to avoid paying the incentives, but now it has now become a true bait and switch. I wouldn't have signed up for this, now I'm trapped.
Verizon had a $250 per line promotion for switching to their wireless service. So I switched two phones at a total cost to me of $400+. I spent nearly two entire days attempting to switch my account, first online, then on a succession of phone calls, each of which would refer me to a different number. Then, once the switch was made, they told me I didn't qualify for the promotion because the change was not completed online.
After my Legal Shield attorney wrote a letter to Verizon's CEO, they sent me two $250 gift cards instead of statement credit. I forgot about them and now they're expired. Clever way to avoid keeping promises, no?
Plus, their wireless coverage is worse than my prior carrier, CREDO. Once I leave my home wireless, seems like I have no connection half the time. Stay away from these crooks.
I bought a new Galaxy s20+at a local Wal mart. I signed up for a Verizon wireless plan.
i was told that as soon as i pay off the phone i could go with any carrier i choose. I paid the phone off
now it is mine. i asked about unlocking MY PHONE and Verizon told me it would automatically be
unlocked 60 days from original purchase date. They said they dont keep phones locked.
After 60 days, june 2nd, 2020. I am unable to change to a carrier with coverage in my area because
MY PHONE is still locked. I have spoken with nearly a dozen different customer service reps,been placed on hold, transfered to tech support, the port center, even hung up on. They act as though this is some unusual request.No one will help me. Instead they try to sell me more Verizon services....i know this is just greed on their part. They are treating me like a piece of crap. I have a bad heart and this is raising my blood pressure. IT IS MY PHONE. Bought and paid for by me. Dont use Verizon Wireless ever.
Bad service , dishonest policy.
Complaint date: 05/25/20
3/16/20 payment made
4/24/20 payment made
4/30/20 phone shut off during pandemic and payment to turn on plus $20 fee.
05/25/20 harassing phone calls and texts.
5/25/20 notes: Tried to chat, system would not let me. Kept referring me to pay my bill no matter how many times I asked for an agent. Called the number spoke to an agent asked to be transferred to a supervisor. Transferred to Edgardo employee Id# 1306581. Explained my situation asked for last two years of my account data to file a complaint in small claims court. He did not know how to provide this information. Navigated me to Verizon page to contact headquarters. This information was NOT readily available, and I had to do several searches using different words to find information.
Called corporate number referred me back to pay my bill. Called again referred me back to customer service. Called the third time and instead of telling them what type of phone I was calling from, I just waited on the line. Eventually, was offered a way to leave a message. Left phone message with I don’t know who.
Edgardo stated that he would put a hold on my account and not disconnect services until June 30th due to COVID-19. Although, when I did pay my bill, they shut off my service six days later during COVID-19.
05/26/20 Received a call from “Fatima” who stated she worked in the executive office. I explained my issues (overcharging, wrongful disconnection, imaginary fees, having to file claims with the BBB several times to even get beyond standard customer service, each time told there was nothing they could do about the past, but moving forward we could look at new plans, etc.). I explained I was tired of having the same issues over and over again and not ever having them be resolved. The only solution was to pay more money and pay the unfair imaginary fees that no one could ever explain. I have gone to Verizon stores, I have called multiple numbers and spent hours upon hours to fix these problems.
I requested all the information of the past two years including documentation regarding prior phone calls and complaints. Fatima told me that I would need a subpoena. I told her that I was formally requesting information about a debt that they claim that I owe, and that I have every right to request that information without a subpoena. She stated that they could not give me any information about my account, but I could go online and get my bills or she could go over them on the phone. I explained to her to that I would like to have the information sent to me in writing. The reason I requested this is because in the past the bills that I have been mailed are different from what it says online. Additionally, my payments show up on my bank account and not always online. I have had customer service tell me an amount I owe that differs from the online versions and often they do not even add up.
Fatima told me that if they sent me my bills and only my bills, it would be $5 a bill. I told her that was unacceptable, and that part of my complaint was these hidden “fees” and unexplainable charges that were unacceptable. It would have cost me $120 to get standard information about my account that anyone inquiring about a debt can request. Even debt collectors do not charge you to get information requested about a debt they claim you owe. Fatima then got very sarcastic with me and stated that, “You will pay $5 for each bill and that it was not their problem that I didn’t want to go online and get the information myself".
Essentially she was calling me lazy. I told her that I would not allow her to be condescending to me and asked to speak to her supervisor. She told me this is the executive office and she did not have a supervisor. I inquired if she was the highest-ranking person in the executive office? She just repeated that she worked in the executive office in a very condescending way. I then asked for her employee ID number for my complaint. She stated, “at this point I am refusing to give that to you”. It was the same customer service experience that I have had multiple times while trying to inquire about my so-called charges. I have even had supervisors quote me numbers that do not add up at all, and when I point that out, they argue with me about basic math.
I asked her to save the recording of this call for future use and then again asked to speak to someone above her. She told me that she it was not possible to save this call. This is interesting because apparently these recordings exist only to benefit them. Every time I have asked a supervisor to listen to the last call and hear what I was told then, the best I have gotten was, “I listened to the call, and I did not hear what your claiming”. Now they cannot record them at all. Fatima then told me that I could call their legal department and gave me a number, 1-800-451-5242.
I called that number and had four choices, 1) if your calling about a subpoena press one, 2) if your calling about a judgement press two 3) if your calling about court orders or searches press three, 4) electronic surveillance orders press four, or if you are a customer calling to request records or assistance with your account press *. This brings you right back to the main customer service line. It is clear that this subterfuge goes clear to the “executive office” as it is the same run around, I get every time I try to inquire about my bill. It is completely unacceptable. Additionally, even though I was assured that my phone would not be disconnected, I am now having weird symbols showing up and when I try to call a local number a message says that I can be charged for an international call. I have restarted my phone 3 times and it works for one or two phone calls and then goes back to having a symbol whenever I make a call.
I really could go on and on going back at least five years. I went online to see if I could find out some more information on my Verizon account, now it won't let me access the corporate address at all. Fatima told me that the disconnect fees had been removed from my account, yet they are still showing online at $20 per line so an additional $40. Also my "billing statement" shows that I owed over $400 for last month (which I don't) and that I am being billed $600 for the month of April. My bill even with being over charged is only $213/month and I have obviosly made payments every month. No explaination why after paying almost $500 in a month they are still showing that I owe over $600. This is exactly why I don't go online because it is gibberish. I have so many screenshots I should open a studio.
On February 21, 2020 I called to have data fixed it is now April 15,2020 I have called over 8 times in This time frame. The customer service was terrible, uneducated and never fixed the issue! The CSR could not fix it, tech support did not fix it so now I filed a complaint with FCC and FTC I would never recommend Verizon Wireless let alone Verizon for any service.
I called about trying to get parts for my phone, I then asked about buying new phone they won't take payment on phone, won't let you buy them online. But they list different phones online but can't buy any, they just keep saying go to store in person-I did-I was told by a suppervisor to have my family to take and receive calls for me or borrow one from them.
They hang up on you if you can reach them on 10 different numbers they give you that all go thru same automated voice system that may or may not work. Everytime I aske something its allways no response,we can't go to stoe in person we don't want to crap like that. WHY DO THEY STAY IN BUISNESS.
EMPLOYEES ARE RUDE AND WHEN THEY ASK FOR A RATING ,if you give them on-they ask you to change it,THEY SAY IT'S TO LOW.Well work and do job properly and maybey they will get better rating. They are crap. I'm on disability, I dont have a car, that is why i buy online. They don't care and they did tell me that those words in person.
I've been a longstanding Verizon customer that's completely maxed out on frustration & appalled by the Company's unethical practices & lack of an honor code. I currently have the $100/mo "unlimited" data plan, and on top of that, I added $130/mo international plan before traveling.
While abroad, I monitored my data usage like a hawk, and stayed well below the plan's usage limits. Despite taking every proactive and responsible measure, I'm STILL hit with HUNDREDS of dollars of unsubstantiated "international data charges" .... MONTHS LATER, too.
I've been running in circles, having contacted Verizon 5+ times, disabled my "AutoPay" enrollment, spent countless hours on hold or chatting with robots, or being assured this "error" was taken care of ... until the next month's bill, when it's still there & AutoPay is turned back on WITHOUT MY CONSENT!
This is legal theft, and the WORST EXAMPLE of how to treat a customer after 15+ years of loyalty to Verizon. There is no "solving" this problem after tarnishing customer rapport, but at a minimum, Verizon needs to remove these unsubstantiated charges & address the amount of lost time and energy that's been spent in dealing with this over the past few months now.
Serious problem with Verizon Wireless for more than a year.
I was frequently getting angry with my wife after I would call her and she would not answer. This happened with about 50% of calls. She would say, “It never rang.” I thought she was lying. I was contemplating divorce. But, after one of the “wife ignoring her husband’s call,” we compared phones. Mine showed that I had called her. Hers showed no call. We examined other times and found the same problem. This also happened when she called me. My phone showed no call; her phone showed a call.
I spoke with Verizon. They verified that I was right. They also showed that some of both of our calls were not getting through. Verizon deducted from my bill the cost of service for ONE month: $60 for me and $60 for her. They did not deduct it for the whole year. I am sure the problem is at least a year old, and this can be proven; I pay extra for Verizon to send me print outs of calls made and received every month. These come with the bill.
But the possibility of divorce was just part of the problem. I am a physician. I work doing locum tenens—I fill in for doctors who may be sick or want coverage to go on vacation. I find out about these jobs from recruiters. I was used to recruiters calling me frequently; I would get 2 or 3 recruiter calls every day (this can be documented)—but not during the last year.
I was lucky to get one call each day. Frequently there were no calls. My income has suffered significantly. I believe Verizon owes me a considerable amount of money. I believe I need to find a good lawyer.
Verizon store in Monroe, LA. said they couldnt fix my iphone 6plus(locked up}. Three agents adamately told us that they couldnt fix it without a password, that we had to take it to a repair shop. Conveniently, right down road where a friend of his worked. Friend said he couldnt fix it. went back to verizon store and they sold a new iphone8 plus, then said, its your lucky day, we CAN get into your old phone and download all your data.
when asked repeatedly why they could do that before sale, they all ignored our questions. {we know why}. then proceeded to "steal" i phone 6plus after the sale for $27.00. This waas all done to my 80 year old sister in law, but i was there when they told her they couldnt fix it. Her sister waas there when they told her same and proceeded to sell her the new phone. she will not go back in that store. i just had to vent on people like them.
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Verzon Wireless I am like most consumers that complained about Verizon Wireless Jetpack. I have complained for years about the over charges from data uses but have gotten nowhere. At this time, we are tiring to purchase a home but with the charges still on our credit report we have not been able to do so.
Does anyone have any suggestion as to defeat them and have them remove the charges? This has been going on since 2014. Over charged for data use on their Jetpack
I had 10 Gb for several months and never went over my allotted amount on my jetpack. When I did, I doubled the gigs to 20Gb. After one month, I suddenly get an extra $100 added to my bill for going over 20 Gb. There is no way I went from staying within 10 Gb to 29 GB.
There is something fishy with that company and they just lost my business. I'll pay whatever it takes to get rid of them for my phone and Internet. I've been a customer for ten years and this if the first time I've been scammed by them.
Here is a copy of the complaint I left on their website:
"I have spent no less than 3 hours over the past 3 days ATTEMPTING to log into both my account and my Ellipsis Jetpack with the 'help' of several Non-English speaking agents. All of these agents were either too dense or just did not understand ENGLISH. Still unable to log into my online Account and secure a Admin Password to log into my mobile [4g LTE] hot spot device. I will be cancelling my service as 05-22-19 since I am unable to get ANY assistance from [so called] "Tech Support". If this is the incorrect web site to send this to then please forward it to the correct one.
Please do not contact me directly unless you speak ENGLISH and you WILL assist where your co-workers have failed.
Sincerely Irritated,
Clifton Rose
I am signed up for autopay and electronic statements with Verizon Wireless. I changed my method of payment from my checking account to a credit card last month. There was no warning that this would eliminate my autopay discount. I never stopped the autopayment, only changed my method. Today 4/5/19 I spoke with "Jesse" on Verizon's online chat feature. She informs me that it is mentioned on the bill. The bill I don't get in the mail that is a zillion pages long and now on my mobile phone. I don't understand why there isn't a warning when changing your payment method to let you know at that time so that you can make an informed decision.
Because I have multiple lines it effected every line - she says I was charged $30. They finally agreed to refund $15. (Although my phone app has a feature that shows me what has changed and it says I was charged an additional $10/line.) Another source of consumer confusion.
I believe Verizon should be forced to add clarification to their site so that others know a simple change of payment method can cause them to be charged additional fees. Banks have to have everything spelled out, why don't they?
Started a my verizon plan on november 2018, since then phones have been getting hijacked by people posing to be family members and putting me on family share plans controlling my device settings, privacy, and endangering my well being as well as bankrupting me snd allowing my character to be completely defamed!!
many reports were notated and filed but still no fraud investigation has been launched neither have the discoveries by them as well as lifelock and Apple been submitted to their corporate offices!!, which by law is illegal. ive been de registered from my account and an imposter has registered as me on my my verizon account adding phone lines and using my name and controlling my phone through family sharing plans which ive never approved as well as gps tracking!
this is worrysome and indicative as a human kidnapping or trafficking scheme!!!, why have they not reported it and why are they shielding the frauds posing to be me? which potentially could be human traffickers!!???, im 30 white male , single, and dependent on noone so all of this is illegal aiding and abedding.
also not to mention they were and still are trying to make me pay for my hacked outrageous account, over $350 a month and i have one phone line and im supposed to be the only member on my service plan!!, i want restitution, reimbursement and damages pay. this is taboo and criminal ! more coming stay posted!
Beware Victra Verizon Wireless in the Spokane Valley mall! I went to them towards the end of the Month - just to 'check it out' - and initially there was No deals. All regularly priced phones. A little shocked by the High prices of Apple Phones - I thanked them and began to leave.
The Manager of the store for that day 'Justin' stepped out and asked the regular salesman if he had told me about the 'Buy One Get One Free' going on. The Salesman says he didn't know about anything. We then for the next 45minutes was explained that if i was to but an Iphone XS regular price I would get an Iphone XR Free - only stipulation was I had to hold onto the Verizon service for 2 years.
I had no problem with that - we've been with Verizon for 15 years. I agreed to the transaction. They were VERY specific about how it was going to be done on my account. I would see a bill on my Verizon for the XR Phone - then a 'Credit' for the same amount. It was explained to me verbally over and over - it was not confusing, etc. and seemed very basic.
A couple billing cycles went by and I noticed I was getting charged for the phone but NOT getting a Credit. I Called Verizon - they told me I had to go into the actual store that I bought the phone from. I went in there - The salesman was not present but the Manager was.
After looking up my account info they completely DENIED that the transaction ever took place and told me I was stuck with 2 new Full Priced Phones. I have gone back multiple times - they don't care what the Customer has to say - They get your Money and you get screwed! AVOID VICTRA WIRELESS -
I was with Verizon since 2002. I was a loyal customer until they started charging $7 dollars to pay your phone bill with a representative. As you are in the call text messages appear "To continue with your payment or payment arrangement free of charge using My Verizon, click https://m.vzw.com/m/paafge " I clicked the link set up a payment. Then it asked me to prove I’m not a robot by selecting the fragments of a photo that contained cars. Then it thanked me for using the link. 2 days later I get a notice to pay my bill. This never happens if you have a payment arrangement. I called to ask if they had my arrangement on file. Again I get a message stating I will be charged $7.00.
So once again I make a payment arrangement for Tuesday. Today is Monday and my service is cut. I found out when I tried to sign in to my online job by calling them. I was rerouted to financial services, (automatic $7. 00 fee) I asked why I was cut and about my 2 arrangements. I was told they had no record of them. I asked for a supervisor. This woman comes on ignores me trying to explain I was erroneously cut from service. She just kept yammering on about my line reconnection fees that will be on my next bill. I tried many times to get customer satisfaction.
I asked to pay my bill today but that they not access the line disconnect fees seeing the "pay now” app was not registering arrangements. She treated me like I am making it up. This infuriated me to no end. I AM NOT A LIAR. She then said she would transfer me to tech support. I sat on hold for 34 minutes. I believe the pay now app is deliberately dysfunctional. After you go through several calls over an hour of calls they hope next time you’ll decide $7 vs a ton of calls and long hold times will make you throw the towel in and pay $7 to ensure you get the result you expected. One rep today asked if I received a confirmation of a payment arrangement. I asked what method they use to send a confirmation. She said via text. I did not have any texts from Verizon. Then very indignant she said, "see you never set up a payment” I am tech savvy and anything but ignorant, I set up 2 payments to completion. The time of year when many people need some extra time on bills Verizon decided to charge an extra fee. I think there is a policy that only a financial service rep can set up a payment arrangement.
This whole thing is a farce. $7 or suffer. Flawed system. Deceptive practices. Verizon Greed. I left today after 16 years. In the past they tried to retain your business. Now they happily help you walk out. It cost me $67 to keep my number and go with Sprint. I get 4 unlimited data lines, new iPhone XR phones, iCloud storage, and phone protection for $35 less a month than Verizon.
I purchased two new iPhones on a BOGO special in July 2018; buy an iPhone X and get an iPhone 8 for free. The only stipulation was that I had to add a line to my existing service. Salesperson completed the sale and advised that I would begin seeing the credits for the free phone on my billing statement within 2-3 billing cycles.
On the 4th billing cycle, I'm still not seeing the credits for the $29 I've been paying since July for the FREE phone. I spoke to customer service today and he advised that, because the iPhone was not activated on the new line, I don't qualify for the BOGO offer and will have to pay for the phone in its entirety. The advertisement said nothing about activating the new iPhone on the new line, only that a new line must be added to your plan.
Further, the salesperson knew that I was wanting the BOGO offer, yet she is the one that set up the phones, activated the new line, and activated the new phones on those lines. She never once mentioned that one of the iPhones had to be on the new line. This is deceptive business and a very unknowledgeable employee. I've been a customer of Verizon for 10+ years but am seriously considering canceling.
Beginning 5/18/18 to present my cellphone along with all the cell phones on my family plan have been inundated with harrssing phone calls. My 8 year old daughers phone was recieving calls every ten minutes and then escalated to text messages that were sexual in nature along with my 60 year old mother. I called Verizon and the representative openly said she doesnt know what to do about it then hung up on me when i asked to speak to a supervisor. I called back a different representative suggested that I add Verizon safe family app to stop these "robo calls” and to add my number to a do not call list i did that to all phones on my plan and that did not work my daughter, myself and my husband each recieved disgusting sexual text messages. I have seen MANY complaints issued against Verizon regarding selling users phone numbers and i believe that is the case here as well.
I refuse ti change my number because my clients have this number. It is unfair that we oay verizon for a service only for our privacy to be compromised and have failed to do anything regarding these harrassing calls to my family and I. This is a serious matter being that my daughter is underage and is receiving disgusting emails. she is too young to learn of sex and now I am forced to explain it to her due to these calls and text messages. Verizon irresponsibly tried to place blame on our behalf stating it must be the apps or websites we visit which is completely false my daughter only has her phone for school and as soon as she comes home from school her phone is taken away. She does not add apps because she does not know her google password nor knows how to even visit websites and she is the one receiving these calls most of all so their theory is completely false and irresponsible to olace blame on the consumer
Fist, they double billed the wife for her cell phone service - stall tactics on refund - finally promised credit to account - never happened!
Next month, same drilll! When threantened with complaint to authorities, gave partial refund in cash. JUST enough to cover the over-charge on the LASTS screw-up - no more.
Next, sold us a device that would not work - charged to My credit car - promised refund - never happened! Promised credit to WIFE'S account - never happened!
Has now been three months and we STILL don't have our money back - the double charge to my wife's account resulted in over-draft charges and bounced "checks' (autopayments declined) - again false promises for refunds - including overdraft fees - still they keep our money!
Representative at the desk is all apologitec and full of promises - but nothing gets DONE and they STILL HAVE OUR MONEY"!
Caveat Emptor!
I went into the local (Victra) Verizon store in Independence Ky, on March 31,2018 to make sure I could get pre-paid phone service for my daughters phone, instead of just going to a local dollar store and purchasing the pre-paid card myself. I wanted too be sure I could do it before i bought it and just wasted my money, so that is why I went into the store. Well I told them what I wanted, and was informed, YES, I could get service. So I paid $65.00, and then told they cannot give me service because the person I bought the Phone from still has it associated with her account, and for me to come back in on Monday to get my money back.
So Monday comes around I go there and they tell me that my money will be refunded back onto my card within 24 hours. And so in 48 hours my money still isnt on there. So I call the customer service myself and they tell me that they dont know why I was told in 24 hours because it takes 3 days for it to be refunded and I would have to go to my local store to get my money back. Ok i wait the three days and go back into the store today April 6, 2018. The manager Bret said i am not giving your money back on pre-paid services you are just SOL, Im assuming means s*** outta luck, and I asked for the district managers name, he would not give it too me. I told him I would contact the Cops, he said have fun with that.
I mean I clearly went into this store to be sure I could get service, or I could have just bought the pre-paid card myself and just lost my money. I PAID for service that I did not get, and was told by their associate that I could get my money back, by their customer service, and here I am still havent received NOTHING.... All I want is the money I paid or service for my phone... PLEASE HELP......... I do have my receipts for what I paid but not sure how to upload them....
Verizon does not give any grace period on their billing. they say they don't have to. if you mail your bill out on the day it is due you will get a late charge even if the post office stamps it for the day you mail it. such bad customer service.
I ordered internet from them and talked me into a hum for car internet to and 2 year contract I said ok I can pay $150-175. A month. And they sent me a small jet pack and hum for the car internet, we paid $170. For internet 1st month and every time we try use internet it would take a long time to load and then it would always b on pause to take more long time to load. I called the company and asked about it about so slow to load and said I can only use one computer on the jet pack to work faster and then we did try and still slow and than the bill was getting more and I asked why and they said it was cause we used up only the 8 gn we ordered and have to pay a lot more money if it goes over
the limit , so I said well can we just order the unlimited gn so we don’t go over, but they didn’t turn it on right away so the bill got to be $158. Than soon again to $295.28 and now I think it is $400. We only used the internet for 6 weeks, and it was so slow and took a long time to load anything, I said I didn’t want it for such poor quality internet for the high price, but they turned it off cause I couldn’t afford to pay for the bigger price bill and no internet makes no sense to pay for something that didn’t work good and poor service quality, I’m very unhappy and upset with them, now I’ll be charged for big big bill for something we couldn’t even use. Big bill slow snail internet very poorly designed for Alaska I guess.
I bought a Verizon cell phone online in 2016 for a very high price. But it is a nice phone.
I had a plan that was far to big for my needs and attempted to lower it but never realy succeeded in changing the price for service very much.
At the end, when I was able to transport the phone and the number to another carrier, I had a remaining balance. I contacted the company to arrange payment plan for this. As usual, there are long wait times and they have to ask everything but your blood type before they speak with you. At any rate, I initially spoke with a very nice woman two weeks prior to making the switch and we discussed setting up the payment plan for the remaining balance on the phone and the final phone bill. She extended my time for two weeks - through to November 30th. I got everything done ahead of that date and called the following day (Nov. 29th 2017) to finalize things with Verizon.
I have to say that any time over the past two years I've tried to access my Verizon Cell account, I've always had to change the password, the old password would never work. So that is poor service there.
So today, I started with a young lady on the phone. Finally got through all their hoops to jump through so they could actually speak to me about the phone. We set up a payment plan with dates and amounts. Then she put me on hold saying she needed to refer to someone else. I waited and then got an entirely new person on the phone. I had to begin the whole process again, including verifying my identity. I went through everything again. All the while she was apologizing that I was disconnected from the first person. Okay, so we went through all of it again and then the same thing happened again. I was abruptly on the phone with someone who ultimately identified herself as "Cindy". Cindy does not belong in customer service. She did not seem understand that having to start the whole process with yet another person would make me irritable. Really? Anyway, we worked down through everything again. She was rude and should have just gone home.
Important points, the first lady I spoke to 2 weeks ago, gave me 2 weeks to get everything switched to another phone provider. That was apparently a lie. I am being charged for the whole month of service through the end of December even though today is November 29th. Because I magically tripped over into the next month of service and they can't do anything but charge for the whole month. I do understand since they don't have calculators and computers to do the math for them, right? LOL. Cindy was rude from the start and I was angry from the start because of being shuffled around as I was. Ultimately, she hung up on me, even though I calmed down and let her go through her thing. But suddenly, silence from her end of the phone. Here's the thing, I'm not paying for the month of December 2017 because they are not providing anything to me for that month, absolutely.nothing. It's just a way they get more money for doing absolutely nothing!!
This is nice income for a place that can get that kind of thing going, don't you think?
So what I want from Verizon is a simple pay plan for what is owed and I do not want to pay for a month of service that has not even started yet. The start date for the service that has not started would be December 1, 2017. Today is November 29, 2017 and I stopped using their service yesterday. Since they apparently can't forego that charge for the month of December, I'll figure it out on my own.
The other thing I think Verizon really needs to improve on is their ways of dealing with customers. They are among the most hated companies in America because of this. They are what I call a company that "harvests" their customers not "serves" their customers.
I had used this phone company for about 1 year. when i sign up for they gave me some useless technology call Jetpack and told this is "fancy" technology free for customer who just started a the new contract. This Jetpack which they claimed is "free and no hidden fee" turned out to be a fancy trick from the Verizon wireless since this piece of technology automatic sign me up in 3 year contact of the useless technology (Jetpack) which have no value to me or any costumers. The Jetpack let you share your expensive data which is free in some other phone company with everyone around. However on my account i got 16 gb of data which is shared for 2 phone numbers, the Jetpack is as good as a paper weight for me. By giving me some confusing message, their customer service tricked me to sign up for the "Free Jetpack" the Verizon to scamming unaware customer like me for more money in many ways:
First, if I use the Jetpack to share with everyone else, it will drain all of my 16 Gb data quickly. Second, the Jetpack is one great way for Verison to force the customer to spend extra since the Jetpack will drain my 16 GB in days. Third, the Jetpack keeps me under a separate account which complete different from my main 2 contract account and it lasted for 3 years. Fourth, the hidden account for Jetpack is charge extra $100 even after i cancel my main account phone account because they told me that it is separate account, however this piece of useless technology doesn't work without the phone number. Fifth, even when i tried to contact and try to get rid of the scam the Verizon throw at me, I got charge $75 for early terminate the useless piece of technology which I not even used once. When I called their customer service to ask why, the customer service put the blame on me because I was unaware of their trick? Over all, I would give 0 out of 10 if I could for my horrible experience with Verizon. Honestly, I'm glad that I have finally got out of the Verizon contact. Also the phone service pretty much the same as other phone company unless you live in some hard to reach places. The different i noticed is that Verizon is a lot more expensive plus extra fee on their Data which other phone company offer "unlimited data with affordable prices". I have a lot of stress using Verizon because I keep getting extra charge due to over use my 16 GB data.
Note this: 16 GB share data for 2 contacts is equal to 8 GB and everything you doing using the internet will count in the data. For me, my 16 GB data only lasted for about 2-3 week with doing minimal amount like 15minute a day on the fancy things like play game, go on the internet, watch youtube. It is so stressful to use the internet since the Verizon will charge addition free for any extra data which happen often. About other service, like texting and phone call it is pretty much the same as other cheaper phone company unless I really care about the technical stuff which I don’t. The only reason I got trick into Verizon is that the internet rated them as number one in some fancy websites. Don't get trick!!! My experience with Verizon is nothing less than a nightmare, I lost about $1000 for the Jet pack payment + $75 which later reduce to "$40" for a useless paper weight, the Jet pack, probably pay about $200 on the extra fee on their expensive data, and many other hidden free that I can't remember. Don't be fool like me, choose wisely.
VERIZON WIRELESS FINANCIAL - UNAUTHORIZED DEBIT WITHDRAWALS FOR NONEXISTENT VERIZON WIRELESS ACCOUNT
Verizon Wireless, Verizon Financial, Verizon has made monthly, unauthorized debit withdrawals and credited to a nonexistent Verizon account. Currently, my bank/institution has stopped future withdrawals but, the deducted losses exceed $1000.+ and I would expect reimbursement from Verizon Wireless for the unauthorized account withdrawals.
Verizon Wireless claims to have NO record of an account nor payments received that pertain to these unauthorized withdrawals. I provided Verizon Wireless the bank tracing identification number but, they insist there is no way to identify the account with a bank trace number. Apparently, Verizon Wireless is able to divert funds from my bank account, without authorization and apply these funds to a Verizon Wireless "mystery" account associated with my personal account information without any records. I seriously question whether Verizon Wireless has appropriate accounting procedures, let alone, security/fraud protections in place.
Please advise. Has anyone experienced a similar issue with Verizon Wireless et al. and can provide information/suggestions to help resolve this predicament?
My name is Guillermo Davidson. My wife Juanita Villalvazo and we are having an issue with Verizon. We filed a complaints with CFPB and FTC with no success. So this is what happened.
I decided to switch phone carriers and requested final close out invoice from Verizon. Now I have never been late with monthly payment, nor was I on a contract. I had paid for one phone and was paying on the second phone.
The final invoice reflected a $506.02 balance which included device charges for 2 phones and 2 months worth of table usage. I asked the store manager why the balance was so high and was told to call Verizon directly. When I called I was given a balance of $492.53. No matter how I tried I could not get Verizon to understand I should not be charged for 2 phones at closing of account. I provided them with receipt reflecting the payment made on one phone and was still unsuccessful. Finally after much frustration I paid the $492.53 that 5 different Verizon representatives quoted.
Once I paid, I asked for an invoice indicating no further balance was due. I was switch to another representative that stated I now had an additional $174.35 balance due and payable. Apparently all of the representatives I spoke to were wrong and there was an additional charge that should have been added to my balance and wasn't. I questioned balance, was given an invoice reflecting a zero balance due. Then I got a bill for $174.35. I have spoken to Verizon representatives and supervisors and was told balance was to be paid and I could not get anyone to remove the charges that I feel are not due.
I filed a complaint with FTC and CFPB. FTC replied to my complaint and indicated they addressed trades and not debt collection policies to file with CFPB. I called FTC and explained CFPB had responded to my compliant and stated they could not help because Verizon was not on their vendor watch list. The FTC representative referred me back to CFPB and advised me to explain the reason for my compliant as it was a valid compliant and under CFPB jurisdiction.
Once I explained to CFPB representative what FTC advised the CFPB representative requested I submit a new compliant, to reference old compliant and to also explain what FTC had advised. By now it is 10/2/2017 and I closed out Verizon account in 4/20/2017. CFPB representative stated I should wait at least 30 days for them to complete their investigation and give Verizon time to respond to my complaint. On 11/2/2017 I called CFPB to follow up on compliant because I had received no correspondence form CFPB and was told the agency was still working on compliant and I would get a response in the next few days.
I received a response via e-mail from CFPB stating they could not help me with my compliant because Verizon was not on their Vendor watch list. So nothing had been done. I called and was given the run around at CFPB. I am requesting help from them, to talk to a supervisor because I have now received a letter from a collection agency regarding this matter. Supervisor from CFPB said there was nothing they could do and referred me to their Osbudman person. I called on 11/3/17, 11/8/17 and e-mailed them on 11/11/17 and to date have received no response.
I am e-mailing you in the hopes I can get some help with this matter as I believe I have been overcharged by Verizon and have also been charged for something I do not owe. Not to mention my credit, reputation, and peace of mind have been shattered as those agencies meant to help the consumer have ignored my request for help and in so doing delayed my ability to resolve this matter. I am of limited English and would appreciate a call be made to my wife to discuss this matter as she is able to elaborate our case better. Her pone number is, 1-619-621-1244 and, my phone number is 1-619-621-1244.
Any help you can provide is appreciated.
Verzion Ripped me off for my phone account.
Verzion bought our Dobson Electronics in Kentucky. I had phone 606-xxx-xxxx in a prepaid account. I had a $85
+ balance in the account. Verzion cut the phone oiff and sold it to another customer when they took over the accounts.
I called several times, no reply, no refund, nothing.
I had this number in ads I paid , for garage doors that I had contracts on. It cost me a lot of money.
Earlier this year I signed up for Verizon's new Unlimited Data plan. Their data plan included coverage when traveling to Canada or Mexico. Then in late August they reconfigured their data plans and placed me in their new Beyond Unlimited plan. This too included unlimited, and free, data when traveling to Canada or Mexico. Before we took our trip to Canada in September, I checked to ensure data was included. I even went online and used their Travel Planner. Their Travel Planner said my data would be provided without doing anything - I didn't have to purchase a $5 per day travel pass. When we arrived in Canada on the morning of September 14th, I noticed two emails from Verizon. Each one stated I had incurred international data charges - one for $50, the second for $250. I immediately shut off the Jetpack modem. I was forced to sign up for an internet data plan with another provider just to contact Verizon. Much to my dismay, Verizon does not provide an email address in which to contact them about problems. And since telephoning them was cost prohibitive I couldn't do that either. I finally found that they have a Twitter Support account that I could contact via private message. The first rep claimed I didn't qualify for my plan. They suggested I purchase a different plan, one that would cost me an additional $200 per month. I wrote back, quoting their website to advise them, that yes I did qualify. They wrote back that Canada wasn't included. I had to again quote parts of their website telling them about their new Beyond Unlimited Data plan, that service when traveling to Canada was included in the plan at no extra charge. A different rep replied, they said yes, Canadian service was included, and that my account would be adjusted.
The next morning I turned my jetpack back on. It appeared to be working. However two hours later I noticed that I received another email. This one stated I incurred $500 in international data charges, and that my account would be blocked until I agreed to the international charges, and paid them off. I contacted Verizon once again. This rep said I had to contact their global service by telephone. I told them I had no phone service and asked them to remove the erroneous charges and that should unblock my account. They said they could not. This went back and forth for ten days. One rep said there was a problem, others said the charges were correct. One even wrote that they would reduce the charges by $250 but only if I agreed to pay. I again told them the charges were erroneous. I finally had to ask what the charges were for, and when, and where they were charged. They told me they were for roaming in Canada. Then I asked them to confirm my plan, then I asked them to confirm that I had free, included data in Canada, they did. Then i asked how I could then be charged for roaming in Canada. Ah, they said, there's an "anomoly" on your account. Yeah, no Sh#t Sherlock! Then after 11 days, I finally got a rep who agreed. My account was unblocked. But the erroneous charges were not removed. They said they would credit my account once the bill was finalized. I told them I didn't want the amount credited, I wanted it removed in totality because it was erroneous. I'm still waiting.
My husband, the account holder passed away. Last night, I took the death certificate to a Verizon corporate store here and they told me they could not do anything except notate the account that i had brought in the certificate. I would have to get back on the phone to customer service. So I get home and get back on the phone, spoke to two people - Naomi and Kay. Neither could help me as I never had the pin number to his phone. So i hung up and had stated to them what a bunch of worthless people they were. And that I would be filing whatever complaints were necessary to get this resolved to my satisfaction. At least the BBB, FTC, Attorney Generals Offices of my state of Nevada and their corporate office in New Jersey would be a start as well as these online forums.
You know this is hard enough to deal with without having to jump through hoops to get something handled. Going to the store, getting back on the phone to their CSR people. And yet, still nothing getting done. I filed all my complaints and have already heard the BBB is sending it to them and the Attorney Generals Office from the State of Nevada is not happy, they actually called and spoke to me about this issue and complaint and what I wanted for a resolution.
I thought about it overnight and have decided i cannot in good conscience stay with a company that has handled something so sensitive so badly. It really is a shame that they have to treat people in these types of situations with little to no respect, compassion, etc.....
I tried to close my Verizon account after continued service, tech, and billing issues. Spent way too much time on the phone with them over issues they created and denied. Called 9/14/17 to close my account, spoke to a rep and was told everything was closed and no balance which I knew was not true and kept asking him to confirm. Kept telling me it was closed an no balance and no other info\disclosures were provided by Verizon. Called back to try to get this cleared up and found out the rep lied to me and not only did he not close my account, he simply according to Verizon "suspended" my account and I would still be billed even though my numbers had already been moved to another carrier. Was on the phone again for 40 minutes plus trying to get this resolved and after all this time not only did Verizon not correct this mistake, they told me they would not close my account and the billing would continue and call back at the end of the month and they would fix it. So now because Verizon reps lied to me, I have a still active account that they refuse to close. I find it amazing they think they can lie, cheat, and mislead their customers and think that's just fine. They have become in my opinion one of the most dishonest deceptive companies I have ever dealt with which is why I tried to leave.
Verizon wireless sold us insurance for our phones. We were paying over sixty dollars a month for this insurance. We were told if anything happened to any of our phones, broken, lost, stolen or defective, that we would get a free phone overnighted to us. This turned out to be a lie. Evidently, if the phone is broken, there is quite a steep deductible, and Verizon has nothing to do with taking care of the problem. They shove you off to Assurion where you have to fill out a lot of paperwork, pay a steep deductible and then wait around for them to process the claim. Meanwhile, you are left with no phone. When we bought our insurance there was no mention of deductibles or a third party that we would have to deal with. On top of all their lies about insurance, we found out that the phone that we wanted help with has a manufacturing defect that causes the screen to break. We should, since this is a manufacturing defect, be eligible for a free phone overnighted to us. Instead they categorize this as an accident, so they can make money off of it. If we do get another phone of the same kind, it will most likely crack, too. And again we will be dealing with a third party, and paying a high deductible. Some racket you got going on Verizon. Sell bad phones that you know are defective, but make people pay deductibles to get another phone which will most likely have the same problem.
I don't know what is going on with Verizon Wireless but their data charges are getting way out of hand. I'm really concerned that they are ripping off customers. I have spoken to them and they give me their suggestions as to how to control data usage. My family does them. But, I still get overage charges every month. So, last month, I finally bit the bullet and increased our data plan. By mid-month of this month, I received an email saying we were almost out of data and I could solve that by increasing our data allowance, which would cost $85. How can that be? We aren't doing anything different and now, by mid-month, we are at the increased data allowance that I just signed up for last month?
Something is way off. Is anybody else having this issue? Verizon, you need to quick ripping off your customers. Someone needs to do an indepth analysis of this issue. If I knew where to start, I would.