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Verizon Wireless


Country United States
State Connecticut
City Wallingford
Address PO Box 5029
Phone (800) 922-0204
Website http://www.verizonwireless.com/

Verizon Wireless Reviews

  • Sep 14, 2021

On September 14, 2021 I visited the reference location to switch to Verizon. I was in the store working directly with the store manager, at first. He spent about 2 minutes with me before dialing customer service in India from a land line in the middle of the store then immediately went to help other customers. When he was not helping customers he would hide in the back room of the store. They passed me off to people in India, that is right.

The store manager literally was ignoring me, and when I noticed this and asked for his district manager's information he said "she would not want anyone contacting her with store issues, only me" What does a district manager do other than deal with store managers? Seemed like he didn't want any complains coming his was and was hoping to brush me off.

He even told me that the call center is a 3rd party and has nothing to do with Verizon. What a dope, they literally have everything to do with Verizon. He seemed like an out of work used car salesman, during a time when used cars are selling like crazy. He just can't seem to figure out how the sales process works and acted like he could not wait to get out of that store. The store he claimed "barely" pays some of his bills.

At times I was the only customer in their store, with every single emplyee hanging out in the back of the store. 2 customers came in and saw me on the phone with India and were completely shocked that anyone would make a customer do that. So at least I was able to have some laughs with some other customers while the employees were hiding in the back room. Back in the day cell phone stores were not ran like fast food restaurants. You could actually go in and expect to leave with a working phone. Now adays apparently anything more than an Iphone sale and they immediately direct you do India with a hostile additude.

  • Jul 18, 2021

I purchased a LG cell phone from a Verizon store. It had performance & connection issues from day one. I didn't immediately send it back because I was trying to determine what might be causing. I was trying to respect their techs time by trying to duplicate the situations that were causing the issues. I could not.

When I called, they were only willing to "help me" get a refurbished phone since I was outside the 15 day trial. I instead sent it into LG since it was under full warranty... twice. Between repairs there were multiple calls. After the second repair, I spoke with Verizon for 2+ hrs for a "resolution" which I told I would receive a bill credit for 2 months to cover the collective time I already hadn't been able to use the phone. I never saw any bill credits.

When I filed a complaint with the BBB with my expect outcome, I received an insulting offer. The representative was not interested in resolving this issue. I tried to come to common ground & they refused. I am currently working with the FCC and have a few other organizations to contact. I am hoping that making people aware can help facilitate a better outcome

  • May 18, 2021

Verizon wireless I recently went online to pay my phone bill only to see that one of my mobile phones did not have insurance coverage when it was supposed to. I tried to add it myself but it wouldn't allow me because it was all grayed out and would not give me an option to do so. When I called Assuron (the company used for ins. Coverage), they told me they had no idea why. They transferd me over to Verizon to someone I could talk to because if I had done that myself I would have been waiting for 24 hours because you can no longer talk to someone without a reservation.

After an hour on the phone with them I was told that the coverage was back on and I would have to wait 30 days. I refused to wait 30 days because the insurance was supposed to be on my phone to begin with and when I tried to put it back on again myself it would not allow me so I was on hold for another half an hour and finally was told that I would not have to wait 30 days. It was a rediculous experience. Ive been with verizon since the beggining and the service has never been worse. Especially for the price you pay.

Another issue is with the cloud. It is horrendously slow and my photos have all been mixed up and out of order. It looks like someone put 8 years worth of photos in a pile, mixed them all up and randomly put them back. I have had it with verizon. For a company as large as they are, they treat their customers terrible while charging more and more money. Shameful. United States

  • Apr 24, 2021

After completing my application. I got an email a few minutes later with a subject line... MICHAEL, looks like your request calls for some extra documentation.

I had a crystal clear picture of my drivers license front and back, but it was denied. I tried to login, but kept getting the message... You are not authorized to perform this action.

Finally I was able to get into a chat with an agent. They repeatedly asked me to call and I repeatedly told them I didn't have a phone, as I was outside the Cricket service area. Then the agent told me they didn't have access to my account. I stayed in the chat for over an hour and nothing was accomplished.

Here is the actual exchange. These people are really ignorant.

How can I help you today?

live agent Read

You

at 16:52, Apr 25:

You'll be connected to the next available live agent as soon as possible.

Info

at 16:52, Apr 25:

All of our chat reps are currently helping customers. You'll be connected to the next available rep as soon as possible.

Info

at 16:54, Apr 25:

Welcome to Verizon Wireless Sales Chat, my name is Debra! Your sales agent today!!I would be more than happy to assist you!!

Debra

at 16:58, Apr 25:

Verizon is asking for additional documentation. Read

You

at 16:58, Apr 25:

For a credit check?

Debra

at 16:58, Apr 25:

Need an email to send your documents too?

Debra

at 16:59, Apr 25:

I am providing my drivers licenst but it won't take it. Read

You

at 16:59, Apr 25:

Are you doing a screen shot then emailing it in?

Debra

at 16:59, Apr 25:

Everything that I click on results with... You are not authorized to perform this action. Read

You

at 16:59, Apr 25:

[email protected]

Debra

at 16:59, Apr 25:

May I email you the info? Read

You

at 17:00, Apr 25:

We are sales not in credit.

Debra

at 17:00, Apr 25:

The oder number os 147634 Read

You

at 17:00, Apr 25:

I would not get any emails. You can visit a store or call the number in the morning.

Debra

at 17:00, Apr 25:

I dont have a phone Read

You

at 17:00, Apr 25:

Isn't there anyone I can email this info to? Read

You

at 17:01, Apr 25:

You can visit a store near by to get the information shared there they can fax it over for you.

Debra

at 17:01, Apr 25:

[email protected]

Debra

at 17:01, Apr 25:

I'm in Lakeside, AZ. There's nothing up here. Read

You

at 17:01, Apr 25:

Is T Mobile this complicated? Read

You

at 17:02, Apr 25:

No stores?

Debra

at 17:02, Apr 25:

Are you in the same Queue as Natalia? Read

You

at 17:03, Apr 25:

Let me get you over to our customer care dept. Due to not having a phone or a account to open.

Debra

at 17:05, Apr 25:

Hello? Read

You

at 17:05, Apr 25:

Thank you !!! Read

You

at 17:05, Apr 25:

This dept it the best to help at this point. Thank you for Choosing Verizon Wireless.

Debra

at 17:06, Apr 25:

We received your message and we'll connect you with the next available live agent.

Info

at 17:06, Apr 25:

Welcome to Verizon Messaging! My name is Andy. How may I assist you today?

Agent

at 17:06, Apr 25:

Hi Andy! Read

You

at 17:06, Apr 25:

Verizon is asking for additional info. I sent it but it is refusing it. Read

You

at 17:07, Apr 25:

Hi, there!

Agent

at 17:07, Apr 25:

May I email it to you and you can get it to the proper channels. Read

You

at 17:07, Apr 25:

Also everything I click on results in... You are not authorized to perform this action. Read

You

at 17:08, Apr 25:

May I know for what it is asking you for additional infr?

Agent

at 17:08, Apr 25:

Identification. Read

You

at 17:08, Apr 25:

I can let you talk to my mother... she can confirm that I came out of her womb. Read

You

at 17:08, Apr 25:

May I know what is the identification for?

Agent

at 17:09, Apr 25:

Verification. Read

You

at 17:09, Apr 25:

Do you not know what Verizon wants? Read

You

at 17:09, Apr 25:

May I know your phone number assocaited with Verizon account?

Agent

at 17:09, Apr 25:

MICHAEL, looks like your request calls for some extra documentation. Read

You

at 17:10, Apr 25:

The account number is 147634 Read

You

at 17:10, Apr 25:

Do you have a phone number with Verizon?

Agent

at 17:11, Apr 25:

I'm currently with Cricket and porting my number over to Verizon. Read

You

at 17:11, Apr 25:

Oh I see.

Agent

at 17:11, Apr 25:

6024759844 Read

You

at 17:11, Apr 25:

You can help me with your mother's phone number?

Agent

at 17:11, Apr 25:

I was kidding... she's dead. Read

You

at 17:12, Apr 25:

I am sorry to hear that.

Agent

at 17:12, Apr 25:

This is only a phone... why the big deal??? Read

You

at 17:12, Apr 25:

Just to confirm, are you opening a new account or transferring your number to existing Verizon account?

Agent

at 17:13, Apr 25:

New account with a port. Read

You

at 17:13, Apr 25:

Thank you for the information.

Agent

at 17:13, Apr 25:

What is your email? Read

You

at 17:13, Apr 25:

Let me check the details and help you with it.

Agent

at 17:14, Apr 25:

Michael, as I am from messaging team, I do not have access to emails.

Agent

at 17:14, Apr 25:

DOES ANYONE HAVE AN EMAIL I CAN SEND THIS STUFF TO? Read

You

at 17:15, Apr 25:

Please allow me quick moment to check the details with my resources.

Agent

at 17:15, Apr 25:

Please... I'm about ready to cancel. Read

You

at 17:15, Apr 25:

I apologize for the inconvenience caused to you

Agent

at 17:16, Apr 25:

That doesn't help. Read

You

at 17:16, Apr 25:

Thank you for your patience.

Agent

at 17:17, Apr 25:

What can you do to help me? Read

You

at 17:17, Apr 25:

I have checked the details and see that to get the account created and to help you with the verification document, you can contact our Telesale team and they will help you with it.

Agent

at 17:18, Apr 25:

Why wasn't this information requested by Natalia when I was chatting with her. Read

You

at 17:18, Apr 25:

I will help you with the direct number of our Telesales team.

Agent

at 17:18, Apr 25:

I DONT HAVE A PHONE!!!!!!!!!!! Read

You

at 17:18, Apr 25:

May I know if your cricket number is actve?

Agent

at 17:19, Apr 25:

Yes. I am up in Lakeside, AZ and there is no service up here. This is why I'm switching to Verizon. If you don't want to help me, I'll go somewhere else. Read

You

at 17:20, Apr 25:

Thank you for the information.

Agent

at 17:21, Apr 25:

Let me check if I can get your chat transferred to that team

Agent

at 17:22, Apr 25:

almost 30 minutes into this chat and nothing positive so far. Read

You

at 17:22, Apr 25:

I am transferring your chat. Please stay connected.

Agent

at 17:23, Apr 25:

You'll be connected to the next available live agent as soon as possible.

Info

at 17:23, Apr 25:

Thank you. Read

You

at 17:23, Apr 25:

All of our chat reps are currently helping customers. You'll be connected to the next available rep as soon as possible.

Info

at 17:25, Apr 25:

Hello! Thank you for chatting into Verizon Wireless sales chat. My name is __kim_________, with whom do I have the pleasure of speaking with?

Kimberly

at 17:29, Apr 25:

Hi Kim... this is Mike Read

You

  • Apr 12, 2021

Having been a customer for numerous years, I decided to switch to a military discount plan that offered me a better rate than the one I was on. I spent time on the phone with Verizons Support Team and explained what I wanted to do. I have 3 lines on my old plan, and was finding myself in a position whereby I was using more data than I had available each month. After much detail, I was quoted a new monthly rate of $134.14 per month which I agreed to and accepted. The very next day, I checked the plan and found that I would be charged in excess of $218 for one month and $164.14 for each month after.

Since I was told that my new monthly rate would be guaranteed at $134.14 (since I am on a fixed income) under the veteran discount program and NO additional charges would apply. Imagine my chagrin when I fnd out that not only was I lied to, but that they just arbitrarily raised my rate without my consent or letting me know.

This says mountains about how they may treat veterans and want the veterans out there to know that even though they may promise you one thing - they will stick it to you behind your back. all their talk about supporting veterans is clearly shown in how this was handled. Do not expect anything less from them - check everything they say - followup on what they promise and know that more than likely your discount will not be any discount at all - but another lie and screw job to veterans

  • Dec 17, 2020

I have reported to Verizon since 2018. I purchased a Phone in West Harlem NY 125th st. All the representative was take my card, info, amount, bag in hand. There is a record, history of calling Verizon, going face to face with their 125th st, San Francisco Verizon. One or the other is not communicating with other every time including (they)receiving this police report, My police report number for the lost/stolen property is 2019-026-000346. it shows on this form that i submitted this Lost property and sent this to Verizon when the phone was stolen.

I phone x MAX 26th Precint NY, NY 10027 year 11/18/18 for the year. Verizon has given me the run around, they disregarded that I contacted them for a phone that was stolen, never used never activated. Back and forth back and forth, Bran new phone sadly never had a chance, never used. Now into 2020 no response (still)they do not call back or communicate. It is close to 400 for a phone that was stolen, not in my possession. The only response was a debt collector who stated that I owe 400 dollars for a phone that was stolen that if I had had insurance(which is now 2 years later) then I would have never been charged.

  • Dec 10, 2020

I have had Verizon for 2-3 years now and the past 10 months has been the absolute worst phone and customer service i have ever had with any provider, my phone service practically overnight went from wprking okay to 1 bar wherever i go at any given time, constant dropped calls not receiving nor sending text messages conversations fading in and out etc.. i have contacted Verizon about this issue the corporate number so many times i lost count, the idiots actually verified my phone service has a provision issue whatever that means, so they sent me a new phone well what they claimed to be the dam thing came in the mail in a envelope ????

No packaging nothing just like that... i never heard of such a thing, well i go to a verizon near me this address here 4106 Mariner Blvd spring hill FL, 34609 and spoke with Jason ( a real joker) to have the service transfered to this other "new" phone corporate sent me. Well he changes it out but the entire time hes trying to sell me the 12 saying the 11 is obselete everything is 5G now this phone will never work anymore they changed all the towers and was trying to shove this new phone down my throat... i dont want the 12 who is going to pay for that why doesnt it come out of your paycheck then you buy me one, theres nothing wrong with my 11 i want mine working. So i walk out door couple hours later bam same issue 1 bar garbage service.

So now i go to a corporate store located at 13346 cortez blvd Brooksville FL, 34613 and spoke with supposedly a manager after wasting my time waiting an hour and half for the idiot manager to throw his hands up and say well cant help you call corporate keep "bothering them till they fix it right way" literally thats what happened and said have nice day walked away. You people downright suck i want my phone to work this is your problem you fix it, you have no problem sending me a overpriced as heck bill though.

  • Oct 27, 2020

Verizon wireless customer service is among the worst

they will lie to you, make excuses and fail to help in any way

hang up on you also

supervisors are no betterany complaints made just get ignored

seems the customers are just a distraction to them and a distrubance

they have no fear at all abut complaints or there " boss(s)" just laugh it off

they limit your ability to call ( prepaid) to 3 times a day so they know customers cant do much as they find reason to hang up

some go silent fr periods of time

manyy just repeat same script(s) and know nothing beyond that

they dont take responsibilty for much if at all

seems they will also put a know problem to them ( will not admit it often) is you and only your problem i.e. too bad go away buy a new phone

smetimes they will also cause a problem ( a refresh) which will stop your service and yet again your stuck until next day if your lucky for them to fix that as well

  • Sep 29, 2020

March 16th, 2020 I upgraded my phone and purchased a new smart watch.

I left the store and realized I could not receive any calls on my new phone. I made numerous calls to Verizon and visited their store. They could not fixt the issue and I was told the number I had for over 15 years (413-237-0266) was now “corrupted” and I would have to be assigned a new number.

March 23rd, 2020 I was assigned a new phone number (413-276-9612), it was activated and synced with my new watch. Immediately after they synched it I stopped receiving calls on the new number as well. Again I made numerous calls to Verizon and I tried to explain that the error was probably how they synched the watch. They told me again they could not fix it and I was told this new number was now "corrupted" and I would need another new number.

A new sim card was mailed and due to arrive the end of the month when I received an email that “my order had been cancelled”. I called to inquire why and was told they didn't know and they could not order another.

At that time I decided to leave Verizon.

March 30th, 2020 I returned the phone and the watch and moved to a new provider. April 6th,2020 I called Verizon and closed down my account completely. I was told I was set but charges may take up to 2 months to clear

June 13th, 2020 I receive a bill in the amount of $825 from Verizon that contained charges for BOTH phone numbers from April (when the account was closed) until June.

I sent a detailed letter to dispute the charges explaining the account was closed April 6th, 2020 and did not receive any further communication from them. I thought the issue resolved until September 9, 2020 I received a bill from a collection bureau in the amount of $2047.42 due to Verizon Wireless

  • Aug 27, 2020

I was interested in purchasing 2 lines with incentives of $350 for each new line and $600 for each trade in totaling $950 ($1900 total) for two iPhone 11 Pros on July 18th, 2020. I had trouble ordering online, so I placed the order over the phone. The representative told me that I could receive both incentives. 5 days later, my order was canceled by Verizon stating that my identification had not been verified. I confirmed that they had received it and they verified it that day while I waited on the phone. I then placed the order again. I was again told that the incentives could be stacked. The next day I saw that one of the phones they were sending me was incorrect and I had to cancel the order.

After attempting to place the order again, I was informed that the incentives had expired. I raised the issue that it wasn't my fault and they let me know that I could submit a promotion escalation ticket, but that I'd need to sign up under the current promotion first. I spent hours unsuccessfully with others before I spoke with a supervisor who submitted it. She told me that I should get my full incentive value and that she would follow up. Unfortunately, one phone came back at $59 instead of the $600 I was promised and she never followed up. Contacting customer support following this was frustrating as nobody seemed to have a clear view of everything.

I was offered small credits that did not add to what I was promised. A month into this and probably over 20 hours either speaking or waiting to speak with customer service, I finally asked for a supervisor again. He told me that the two incentives were not stackable and that the incentives had not applied to either of my initial orders. It's funny how the evidence disappeared. He offered me credits that brought my total to $1400 - $500 less than what I was promised MULTIPLE times. I feel as though they fought me initially to avoid paying the incentives, but now it has now become a true bait and switch. I wouldn't have signed up for this, now I'm trapped.

  • Jul 8, 2020

Verizon had a $250 per line promotion for switching to their wireless service. So I switched two phones at a total cost to me of $400+. I spent nearly two entire days attempting to switch my account, first online, then on a succession of phone calls, each of which would refer me to a different number. Then, once the switch was made, they told me I didn't qualify for the promotion because the change was not completed online.

After my Legal Shield attorney wrote a letter to Verizon's CEO, they sent me two $250 gift cards instead of statement credit. I forgot about them and now they're expired. Clever way to avoid keeping promises, no?

Plus, their wireless coverage is worse than my prior carrier, CREDO. Once I leave my home wireless, seems like I have no connection half the time. Stay away from these crooks.

  • Jun 12, 2020

I bought a new Galaxy s20+at a local Wal mart. I signed up for a Verizon wireless plan.

i was told that as soon as i pay off the phone i could go with any carrier i choose. I paid the phone off

now it is mine. i asked about unlocking MY PHONE and Verizon told me it would automatically be

unlocked 60 days from original purchase date. They said they dont keep phones locked.

After 60 days, june 2nd, 2020. I am unable to change to a carrier with coverage in my area because

MY PHONE is still locked. I have spoken with nearly a dozen different customer service reps,been placed on hold, transfered to tech support, the port center, even hung up on. They act as though this is some unusual request.No one will help me. Instead they try to sell me more Verizon services....i know this is just greed on their part. They are treating me like a piece of crap. I have a bad heart and this is raising my blood pressure. IT IS MY PHONE. Bought and paid for by me. Dont use Verizon Wireless ever.

Bad service , dishonest policy.

  • May 25, 2020

Complaint date: 05/25/20

3/16/20 payment made

4/24/20 payment made

4/30/20 phone shut off during pandemic and payment to turn on plus $20 fee.

05/25/20 harassing phone calls and texts.

5/25/20 notes: Tried to chat, system would not let me. Kept referring me to pay my bill no matter how many times I asked for an agent. Called the number spoke to an agent asked to be transferred to a supervisor. Transferred to Edgardo employee Id# 1306581. Explained my situation asked for last two years of my account data to file a complaint in small claims court. He did not know how to provide this information. Navigated me to Verizon page to contact headquarters. This information was NOT readily available, and I had to do several searches using different words to find information.

Called corporate number referred me back to pay my bill. Called again referred me back to customer service. Called the third time and instead of telling them what type of phone I was calling from, I just waited on the line. Eventually, was offered a way to leave a message. Left phone message with I don’t know who.

Edgardo stated that he would put a hold on my account and not disconnect services until June 30th due to COVID-19. Although, when I did pay my bill, they shut off my service six days later during COVID-19.

05/26/20 Received a call from “Fatima” who stated she worked in the executive office. I explained my issues (overcharging, wrongful disconnection, imaginary fees, having to file claims with the BBB several times to even get beyond standard customer service, each time told there was nothing they could do about the past, but moving forward we could look at new plans, etc.). I explained I was tired of having the same issues over and over again and not ever having them be resolved. The only solution was to pay more money and pay the unfair imaginary fees that no one could ever explain. I have gone to Verizon stores, I have called multiple numbers and spent hours upon hours to fix these problems.

I requested all the information of the past two years including documentation regarding prior phone calls and complaints. Fatima told me that I would need a subpoena. I told her that I was formally requesting information about a debt that they claim that I owe, and that I have every right to request that information without a subpoena. She stated that they could not give me any information about my account, but I could go online and get my bills or she could go over them on the phone. I explained to her to that I would like to have the information sent to me in writing. The reason I requested this is because in the past the bills that I have been mailed are different from what it says online. Additionally, my payments show up on my bank account and not always online. I have had customer service tell me an amount I owe that differs from the online versions and often they do not even add up.

Fatima told me that if they sent me my bills and only my bills, it would be $5 a bill. I told her that was unacceptable, and that part of my complaint was these hidden “fees” and unexplainable charges that were unacceptable. It would have cost me $120 to get standard information about my account that anyone inquiring about a debt can request. Even debt collectors do not charge you to get information requested about a debt they claim you owe. Fatima then got very sarcastic with me and stated that, “You will pay $5 for each bill and that it was not their problem that I didn’t want to go online and get the information myself".

Essentially she was calling me lazy. I told her that I would not allow her to be condescending to me and asked to speak to her supervisor. She told me this is the executive office and she did not have a supervisor. I inquired if she was the highest-ranking person in the executive office? She just repeated that she worked in the executive office in a very condescending way. I then asked for her employee ID number for my complaint. She stated, “at this point I am refusing to give that to you”. It was the same customer service experience that I have had multiple times while trying to inquire about my so-called charges. I have even had supervisors quote me numbers that do not add up at all, and when I point that out, they argue with me about basic math.

I asked her to save the recording of this call for future use and then again asked to speak to someone above her. She told me that she it was not possible to save this call. This is interesting because apparently these recordings exist only to benefit them. Every time I have asked a supervisor to listen to the last call and hear what I was told then, the best I have gotten was, “I listened to the call, and I did not hear what your claiming”. Now they cannot record them at all. Fatima then told me that I could call their legal department and gave me a number, 1-800-451-5242.

I called that number and had four choices, 1) if your calling about a subpoena press one, 2) if your calling about a judgement press two 3) if your calling about court orders or searches press three, 4) electronic surveillance orders press four, or if you are a customer calling to request records or assistance with your account press *. This brings you right back to the main customer service line. It is clear that this subterfuge goes clear to the “executive office” as it is the same run around, I get every time I try to inquire about my bill. It is completely unacceptable. Additionally, even though I was assured that my phone would not be disconnected, I am now having weird symbols showing up and when I try to call a local number a message says that I can be charged for an international call. I have restarted my phone 3 times and it works for one or two phone calls and then goes back to having a symbol whenever I make a call.

I really could go on and on going back at least five years. I went online to see if I could find out some more information on my Verizon account, now it won't let me access the corporate address at all. Fatima told me that the disconnect fees had been removed from my account, yet they are still showing online at $20 per line so an additional $40. Also my "billing statement" shows that I owed over $400 for last month (which I don't) and that I am being billed $600 for the month of April. My bill even with being over charged is only $213/month and I have obviosly made payments every month. No explaination why after paying almost $500 in a month they are still showing that I owe over $600. This is exactly why I don't go online because it is gibberish. I have so many screenshots I should open a studio.

  • Apr 14, 2020

On February 21, 2020 I called to have data fixed it is now April 15,2020 I have called over 8 times in This time frame. The customer service was terrible, uneducated and never fixed the issue! The CSR could not fix it, tech support did not fix it so now I filed a complaint with FCC and FTC I would never recommend Verizon Wireless let alone Verizon for any service.

  • Jan 14, 2020

I called about trying to get parts for my phone, I then asked about buying new phone they won't take payment on phone, won't let you buy them online. But they list different phones online but can't buy any, they just keep saying go to store in person-I did-I was told by a suppervisor to have my family to take and receive calls for me or borrow one from them.

They hang up on you if you can reach them on 10 different numbers they give you that all go thru same automated voice system that may or may not work. Everytime I aske something its allways no response,we can't go to stoe in person we don't want to crap like that. WHY DO THEY STAY IN BUISNESS.

EMPLOYEES ARE RUDE AND WHEN THEY ASK FOR A RATING ,if you give them on-they ask you to change it,THEY SAY IT'S TO LOW.Well work and do job properly and maybey they will get better rating. They are crap. I'm on disability, I dont have a car, that is why i buy online. They don't care and they did tell me that those words in person.

  • Dec 13, 2019

I've been a longstanding Verizon customer that's completely maxed out on frustration & appalled by the Company's unethical practices & lack of an honor code. I currently have the $100/mo "unlimited" data plan, and on top of that, I added $130/mo international plan before traveling.

While abroad, I monitored my data usage like a hawk, and stayed well below the plan's usage limits. Despite taking every proactive and responsible measure, I'm STILL hit with HUNDREDS of dollars of unsubstantiated "international data charges" .... MONTHS LATER, too.

I've been running in circles, having contacted Verizon 5+ times, disabled my "AutoPay" enrollment, spent countless hours on hold or chatting with robots, or being assured this "error" was taken care of ... until the next month's bill, when it's still there & AutoPay is turned back on WITHOUT MY CONSENT!

This is legal theft, and the WORST EXAMPLE of how to treat a customer after 15+ years of loyalty to Verizon. There is no "solving" this problem after tarnishing customer rapport, but at a minimum, Verizon needs to remove these unsubstantiated charges & address the amount of lost time and energy that's been spent in dealing with this over the past few months now.

  • Nov 23, 2019

Serious problem with Verizon Wireless for more than a year.

I was frequently getting angry with my wife after I would call her and she would not answer. This happened with about 50% of calls. She would say, “It never rang.” I thought she was lying. I was contemplating divorce. But, after one of the “wife ignoring her husband’s call,” we compared phones. Mine showed that I had called her. Hers showed no call. We examined other times and found the same problem. This also happened when she called me. My phone showed no call; her phone showed a call.

I spoke with Verizon. They verified that I was right. They also showed that some of both of our calls were not getting through. Verizon deducted from my bill the cost of service for ONE month: $60 for me and $60 for her. They did not deduct it for the whole year. I am sure the problem is at least a year old, and this can be proven; I pay extra for Verizon to send me print outs of calls made and received every month. These come with the bill.

But the possibility of divorce was just part of the problem. I am a physician. I work doing locum tenens—I fill in for doctors who may be sick or want coverage to go on vacation. I find out about these jobs from recruiters. I was used to recruiters calling me frequently; I would get 2 or 3 recruiter calls every day (this can be documented)—but not during the last year.

I was lucky to get one call each day. Frequently there were no calls. My income has suffered significantly. I believe Verizon owes me a considerable amount of money. I believe I need to find a good lawyer.

  • Sep 13, 2019

Verizon store in Monroe, LA. said they couldnt fix my iphone 6plus(locked up}. Three agents adamately told us that they couldnt fix it without a password, that we had to take it to a repair shop. Conveniently, right down road where a friend of his worked. Friend said he couldnt fix it. went back to verizon store and they sold a new iphone8 plus, then said, its your lucky day, we CAN get into your old phone and download all your data.

when asked repeatedly why they could do that before sale, they all ignored our questions. {we know why}. then proceeded to "steal" i phone 6plus after the sale for $27.00. This waas all done to my 80 year old sister in law, but i was there when they told her they couldnt fix it. Her sister waas there when they told her same and proceeded to sell her the new phone. she will not go back in that store. i just had to vent on people like them.

  • Jul 7, 2019

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  • May 28, 2019

Verzon Wireless I am like most consumers that complained about Verizon Wireless Jetpack. I have complained for years about the over charges from data uses but have gotten nowhere. At this time, we are tiring to purchase a home but with the charges still on our credit report we have not been able to do so.

Does anyone have any suggestion as to defeat them and have them remove the charges? This has been going on since 2014. Over charged for data use on their Jetpack

  • May 19, 2019

I had 10 Gb for several months and never went over my allotted amount on my jetpack. When I did, I doubled the gigs to 20Gb. After one month, I suddenly get an extra $100 added to my bill for going over 20 Gb. There is no way I went from staying within 10 Gb to 29 GB.

There is something fishy with that company and they just lost my business. I'll pay whatever it takes to get rid of them for my phone and Internet. I've been a customer for ten years and this if the first time I've been scammed by them.

  • May 11, 2019

Here is a copy of the complaint I left on their website:

"I have spent no less than 3 hours over the past 3 days ATTEMPTING to log into both my account and my Ellipsis Jetpack with the 'help' of several Non-English speaking agents. All of these agents were either too dense or just did not understand ENGLISH. Still unable to log into my online Account and secure a Admin Password to log into my mobile [4g LTE] hot spot device. I will be cancelling my service as 05-22-19 since I am unable to get ANY assistance from [so called] "Tech Support". If this is the incorrect web site to send this to then please forward it to the correct one.

Please do not contact me directly unless you speak ENGLISH and you WILL assist where your co-workers have failed.

Sincerely Irritated,

Clifton Rose

  • Apr 4, 2019

I am signed up for autopay and electronic statements with Verizon Wireless. I changed my method of payment from my checking account to a credit card last month. There was no warning that this would eliminate my autopay discount. I never stopped the autopayment, only changed my method. Today 4/5/19 I spoke with "Jesse" on Verizon's online chat feature. She informs me that it is mentioned on the bill. The bill I don't get in the mail that is a zillion pages long and now on my mobile phone. I don't understand why there isn't a warning when changing your payment method to let you know at that time so that you can make an informed decision.

Because I have multiple lines it effected every line - she says I was charged $30. They finally agreed to refund $15. (Although my phone app has a feature that shows me what has changed and it says I was charged an additional $10/line.) Another source of consumer confusion.

I believe Verizon should be forced to add clarification to their site so that others know a simple change of payment method can cause them to be charged additional fees. Banks have to have everything spelled out, why don't they?

  • Mar 31, 2019

Started a my verizon plan on november 2018, since then phones have been getting hijacked by people posing to be family members and putting me on family share plans controlling my device settings, privacy, and endangering my well being as well as bankrupting me snd allowing my character to be completely defamed!!

many reports were notated and filed but still no fraud investigation has been launched neither have the discoveries by them as well as lifelock and Apple been submitted to their corporate offices!!, which by law is illegal. ive been de registered from my account and an imposter has registered as me on my my verizon account adding phone lines and using my name and controlling my phone through family sharing plans which ive never approved as well as gps tracking!

this is worrysome and indicative as a human kidnapping or trafficking scheme!!!, why have they not reported it and why are they shielding the frauds posing to be me? which potentially could be human traffickers!!???, im 30 white male , single, and dependent on noone so all of this is illegal aiding and abedding.

also not to mention they were and still are trying to make me pay for my hacked outrageous account, over $350 a month and i have one phone line and im supposed to be the only member on my service plan!!, i want restitution, reimbursement and damages pay. this is taboo and criminal ! more coming stay posted!

  • Mar 15, 2019

Beware Victra Verizon Wireless in the Spokane Valley mall! I went to them towards the end of the Month - just to 'check it out' - and initially there was No deals. All regularly priced phones. A little shocked by the High prices of Apple Phones - I thanked them and began to leave.

The Manager of the store for that day 'Justin' stepped out and asked the regular salesman if he had told me about the 'Buy One Get One Free' going on. The Salesman says he didn't know about anything. We then for the next 45minutes was explained that if i was to but an Iphone XS regular price I would get an Iphone XR Free - only stipulation was I had to hold onto the Verizon service for 2 years.

I had no problem with that - we've been with Verizon for 15 years. I agreed to the transaction. They were VERY specific about how it was going to be done on my account. I would see a bill on my Verizon for the XR Phone - then a 'Credit' for the same amount. It was explained to me verbally over and over - it was not confusing, etc. and seemed very basic.

A couple billing cycles went by and I noticed I was getting charged for the phone but NOT getting a Credit. I Called Verizon - they told me I had to go into the actual store that I bought the phone from. I went in there - The salesman was not present but the Manager was.

After looking up my account info they completely DENIED that the transaction ever took place and told me I was stuck with 2 new Full Priced Phones. I have gone back multiple times - they don't care what the Customer has to say - They get your Money and you get screwed! AVOID VICTRA WIRELESS -

  • Dec 9, 2018

I was with Verizon since 2002. I was a loyal customer until they started charging $7 dollars to pay your phone bill with a representative. As you are in the call text messages appear "To continue with your payment or payment arrangement free of charge using My Verizon, click https://m.vzw.com/m/paafge " I clicked the link set up a payment. Then it asked me to prove I’m not a robot by selecting the fragments of a photo that contained cars. Then it thanked me for using the link. 2 days later I get a notice to pay my bill. This never happens if you have a payment arrangement. I called to ask if they had my arrangement on file. Again I get a message stating I will be charged $7.00.

So once again I make a payment arrangement for Tuesday. Today is Monday and my service is cut. I found out when I tried to sign in to my online job by calling them. I was rerouted to financial services, (automatic $7. 00 fee) I asked why I was cut and about my 2 arrangements. I was told they had no record of them. I asked for a supervisor. This woman comes on ignores me trying to explain I was erroneously cut from service. She just kept yammering on about my line reconnection fees that will be on my next bill. I tried many times to get customer satisfaction.

I asked to pay my bill today but that they not access the line disconnect fees seeing the "pay now” app was not registering arrangements. She treated me like I am making it up. This infuriated me to no end. I AM NOT A LIAR. She then said she would transfer me to tech support. I sat on hold for 34 minutes. I believe the pay now app is deliberately dysfunctional. After you go through several calls over an hour of calls they hope next time you’ll decide $7 vs a ton of calls and long hold times will make you throw the towel in and pay $7 to ensure you get the result you expected. One rep today asked if I received a confirmation of a payment arrangement. I asked what method they use to send a confirmation. She said via text. I did not have any texts from Verizon. Then very indignant she said, "see you never set up a payment” I am tech savvy and anything but ignorant, I set up 2 payments to completion. The time of year when many people need some extra time on bills Verizon decided to charge an extra fee. I think there is a policy that only a financial service rep can set up a payment arrangement.

This whole thing is a farce. $7 or suffer. Flawed system. Deceptive practices. Verizon Greed. I left today after 16 years. In the past they tried to retain your business. Now they happily help you walk out. It cost me $67 to keep my number and go with Sprint. I get 4 unlimited data lines, new iPhone XR phones, iCloud storage, and phone protection for $35 less a month than Verizon.

  • Sep 30, 2018

I purchased two new iPhones on a BOGO special in July 2018; buy an iPhone X and get an iPhone 8 for free. The only stipulation was that I had to add a line to my existing service. Salesperson completed the sale and advised that I would begin seeing the credits for the free phone on my billing statement within 2-3 billing cycles.

On the 4th billing cycle, I'm still not seeing the credits for the $29 I've been paying since July for the FREE phone. I spoke to customer service today and he advised that, because the iPhone was not activated on the new line, I don't qualify for the BOGO offer and will have to pay for the phone in its entirety. The advertisement said nothing about activating the new iPhone on the new line, only that a new line must be added to your plan.

Further, the salesperson knew that I was wanting the BOGO offer, yet she is the one that set up the phones, activated the new line, and activated the new phones on those lines. She never once mentioned that one of the iPhones had to be on the new line. This is deceptive business and a very unknowledgeable employee. I've been a customer of Verizon for 10+ years but am seriously considering canceling.

  • May 20, 2018

Beginning 5/18/18 to present my cellphone along with all the cell phones on my family plan have been inundated with harrssing phone calls. My 8 year old daughers phone was recieving calls every ten minutes and then escalated to text messages that were sexual in nature along with my 60 year old mother. I called Verizon and the representative openly said she doesnt know what to do about it then hung up on me when i asked to speak to a supervisor. I called back a different representative suggested that I add Verizon safe family app to stop these "robo calls” and to add my number to a do not call list i did that to all phones on my plan and that did not work my daughter, myself and my husband each recieved disgusting sexual text messages. I have seen MANY complaints issued against Verizon regarding selling users phone numbers and i believe that is the case here as well.

I refuse ti change my number because my clients have this number. It is unfair that we oay verizon for a service only for our privacy to be compromised and have failed to do anything regarding these harrassing calls to my family and I. This is a serious matter being that my daughter is underage and is receiving disgusting emails. she is too young to learn of sex and now I am forced to explain it to her due to these calls and text messages. Verizon irresponsibly tried to place blame on our behalf stating it must be the apps or websites we visit which is completely false my daughter only has her phone for school and as soon as she comes home from school her phone is taken away. She does not add apps because she does not know her google password nor knows how to even visit websites and she is the one receiving these calls most of all so their theory is completely false and irresponsible to olace blame on the consumer

  • May 19, 2018

Fist, they double billed the wife for her cell phone service - stall tactics on refund - finally promised credit to account - never happened!

Next month, same drilll! When threantened with complaint to authorities, gave partial refund in cash. JUST enough to cover the over-charge on the LASTS screw-up - no more.

Next, sold us a device that would not work - charged to My credit car - promised refund - never happened! Promised credit to WIFE'S account - never happened!

Has now been three months and we STILL don't have our money back - the double charge to my wife's account resulted in over-draft charges and bounced "checks' (autopayments declined) - again false promises for refunds - including overdraft fees - still they keep our money!

Representative at the desk is all apologitec and full of promises - but nothing gets DONE and they STILL HAVE OUR MONEY"!

Caveat Emptor!

  • Apr 7, 2018

I went into the local (Victra) Verizon store in Independence Ky, on March 31,2018 to make sure I could get pre-paid phone service for my daughters phone, instead of just going to a local dollar store and purchasing the pre-paid card myself. I wanted too be sure I could do it before i bought it and just wasted my money, so that is why I went into the store. Well I told them what I wanted, and was informed, YES, I could get service. So I paid $65.00, and then told they cannot give me service because the person I bought the Phone from still has it associated with her account, and for me to come back in on Monday to get my money back.

So Monday comes around I go there and they tell me that my money will be refunded back onto my card within 24 hours. And so in 48 hours my money still isnt on there. So I call the customer service myself and they tell me that they dont know why I was told in 24 hours because it takes 3 days for it to be refunded and I would have to go to my local store to get my money back. Ok i wait the three days and go back into the store today April 6, 2018. The manager Bret said i am not giving your money back on pre-paid services you are just SOL, Im assuming means s*** outta luck, and I asked for the district managers name, he would not give it too me. I told him I would contact the Cops, he said have fun with that.

I mean I clearly went into this store to be sure I could get service, or I could have just bought the pre-paid card myself and just lost my money. I PAID for service that I did not get, and was told by their associate that I could get my money back, by their customer service, and here I am still havent received NOTHING.... All I want is the money I paid or service for my phone... PLEASE HELP......... I do have my receipts for what I paid but not sure how to upload them....

  • Feb 27, 2018

Verizon does not give any grace period on their billing. they say they don't have to. if you mail your bill out on the day it is due you will get a late charge even if the post office stamps it for the day you mail it. such bad customer service.

  • Jan 26, 2018

I ordered internet from them and talked me into a hum for car internet to and 2 year contract I said ok I can pay $150-175. A month. And they sent me a small jet pack and hum for the car internet, we paid $170. For internet 1st month and every time we try use internet it would take a long time to load and then it would always b on pause to take more long time to load. I called the company and asked about it about so slow to load and said I can only use one computer on the jet pack to work faster and then we did try and still slow and than the bill was getting more and I asked why and they said it was cause we used up only the 8 gn we ordered and have to pay a lot more money if it goes over

the limit , so I said well can we just order the unlimited gn so we don’t go over, but they didn’t turn it on right away so the bill got to be $158. Than soon again to $295.28 and now I think it is $400. We only used the internet for 6 weeks, and it was so slow and took a long time to load anything, I said I didn’t want it for such poor quality internet for the high price, but they turned it off cause I couldn’t afford to pay for the bigger price bill and no internet makes no sense to pay for something that didn’t work good and poor service quality, I’m very unhappy and upset with them, now I’ll be charged for big big bill for something we couldn’t even use. Big bill slow snail internet very poorly designed for Alaska I guess.

  • Nov 30, 2017

I bought a Verizon cell phone online in 2016 for a very high price. But it is a nice phone.

I had a plan that was far to big for my needs and attempted to lower it but never realy succeeded in changing the price for service very much.

At the end, when I was able to transport the phone and the number to another carrier, I had a remaining balance. I contacted the company to arrange payment plan for this. As usual, there are long wait times and they have to ask everything but your blood type before they speak with you. At any rate, I initially spoke with a very nice woman two weeks prior to making the switch and we discussed setting up the payment plan for the remaining balance on the phone and the final phone bill. She extended my time for two weeks - through to November 30th. I got everything done ahead of that date and called the following day (Nov. 29th 2017) to finalize things with Verizon.

I have to say that any time over the past two years I've tried to access my Verizon Cell account, I've always had to change the password, the old password would never work. So that is poor service there.

So today, I started with a young lady on the phone. Finally got through all their hoops to jump through so they could actually speak to me about the phone. We set up a payment plan with dates and amounts. Then she put me on hold saying she needed to refer to someone else. I waited and then got an entirely new person on the phone. I had to begin the whole process again, including verifying my identity. I went through everything again. All the while she was apologizing that I was disconnected from the first person. Okay, so we went through all of it again and then the same thing happened again. I was abruptly on the phone with someone who ultimately identified herself as "Cindy". Cindy does not belong in customer service. She did not seem understand that having to start the whole process with yet another person would make me irritable. Really? Anyway, we worked down through everything again. She was rude and should have just gone home.

Important points, the first lady I spoke to 2 weeks ago, gave me 2 weeks to get everything switched to another phone provider. That was apparently a lie. I am being charged for the whole month of service through the end of December even though today is November 29th. Because I magically tripped over into the next month of service and they can't do anything but charge for the whole month. I do understand since they don't have calculators and computers to do the math for them, right? LOL. Cindy was rude from the start and I was angry from the start because of being shuffled around as I was. Ultimately, she hung up on me, even though I calmed down and let her go through her thing. But suddenly, silence from her end of the phone. Here's the thing, I'm not paying for the month of December 2017 because they are not providing anything to me for that month, absolutely.nothing. It's just a way they get more money for doing absolutely nothing!!

This is nice income for a place that can get that kind of thing going, don't you think?

So what I want from Verizon is a simple pay plan for what is owed and I do not want to pay for a month of service that has not even started yet. The start date for the service that has not started would be December 1, 2017. Today is November 29, 2017 and I stopped using their service yesterday. Since they apparently can't forego that charge for the month of December, I'll figure it out on my own.

The other thing I think Verizon really needs to improve on is their ways of dealing with customers. They are among the most hated companies in America because of this. They are what I call a company that "harvests" their customers not "serves" their customers.

  • Nov 30, 2017

I had used this phone company for about 1 year. when i sign up for they gave me some useless technology call Jetpack and told this is "fancy" technology free for customer who just started a the new contract. This Jetpack which they claimed is "free and no hidden fee" turned out to be a fancy trick from the Verizon wireless since this piece of technology automatic sign me up in 3 year contact of the useless technology (Jetpack) which have no value to me or any costumers. The Jetpack let you share your expensive data which is free in some other phone company with everyone around. However on my account i got 16 gb of data which is shared for 2 phone numbers, the Jetpack is as good as a paper weight for me. By giving me some confusing message, their customer service tricked me to sign up for the "Free Jetpack" the Verizon to scamming unaware customer like me for more money in many ways:

First, if I use the Jetpack to share with everyone else, it will drain all of my 16 Gb data quickly. Second, the Jetpack is one great way for Verison to force the customer to spend extra since the Jetpack will drain my 16 GB in days. Third, the Jetpack keeps me under a separate account which complete different from my main 2 contract account and it lasted for 3 years. Fourth, the hidden account for Jetpack is charge extra $100 even after i cancel my main account phone account because they told me that it is separate account, however this piece of useless technology doesn't work without the phone number. Fifth, even when i tried to contact and try to get rid of the scam the Verizon throw at me, I got charge $75 for early terminate the useless piece of technology which I not even used once. When I called their customer service to ask why, the customer service put the blame on me because I was unaware of their trick? Over all, I would give 0 out of 10 if I could for my horrible experience with Verizon. Honestly, I'm glad that I have finally got out of the Verizon contact. Also the phone service pretty much the same as other phone company unless you live in some hard to reach places. The different i noticed is that Verizon is a lot more expensive plus extra fee on their Data which other phone company offer "unlimited data with affordable prices". I have a lot of stress using Verizon because I keep getting extra charge due to over use my 16 GB data.

Note this: 16 GB share data for 2 contacts is equal to 8 GB and everything you doing using the internet will count in the data. For me, my 16 GB data only lasted for about 2-3 week with doing minimal amount like 15minute a day on the fancy things like play game, go on the internet, watch youtube. It is so stressful to use the internet since the Verizon will charge addition free for any extra data which happen often. About other service, like texting and phone call it is pretty much the same as other cheaper phone company unless I really care about the technical stuff which I don’t. The only reason I got trick into Verizon is that the internet rated them as number one in some fancy websites. Don't get trick!!! My experience with Verizon is nothing less than a nightmare, I lost about $1000 for the Jet pack payment + $75 which later reduce to "$40" for a useless paper weight, the Jet pack, probably pay about $200 on the extra fee on their expensive data, and many other hidden free that I can't remember. Don't be fool like me, choose wisely.

  • Nov 29, 2017

VERIZON WIRELESS FINANCIAL - UNAUTHORIZED DEBIT WITHDRAWALS FOR NONEXISTENT VERIZON WIRELESS ACCOUNT

Verizon Wireless, Verizon Financial, Verizon has made monthly, unauthorized debit withdrawals and credited to a nonexistent Verizon account. Currently, my bank/institution has stopped future withdrawals but, the deducted losses exceed $1000.+ and I would expect reimbursement from Verizon Wireless for the unauthorized account withdrawals.

Verizon Wireless claims to have NO record of an account nor payments received that pertain to these unauthorized withdrawals. I provided Verizon Wireless the bank tracing identification number but, they insist there is no way to identify the account with a bank trace number. Apparently, Verizon Wireless is able to divert funds from my bank account, without authorization and apply these funds to a Verizon Wireless "mystery" account associated with my personal account information without any records. I seriously question whether Verizon Wireless has appropriate accounting procedures, let alone, security/fraud protections in place.

Please advise. Has anyone experienced a similar issue with Verizon Wireless et al. and can provide information/suggestions to help resolve this predicament?

  • Nov 28, 2017

My name is Guillermo Davidson. My wife Juanita Villalvazo and we are having an issue with Verizon. We filed a complaints with CFPB and FTC with no success. So this is what happened.

I decided to switch phone carriers and requested final close out invoice from Verizon. Now I have never been late with monthly payment, nor was I on a contract. I had paid for one phone and was paying on the second phone.

The final invoice reflected a $506.02 balance which included device charges for 2 phones and 2 months worth of table usage. I asked the store manager why the balance was so high and was told to call Verizon directly. When I called I was given a balance of $492.53. No matter how I tried I could not get Verizon to understand I should not be charged for 2 phones at closing of account. I provided them with receipt reflecting the payment made on one phone and was still unsuccessful. Finally after much frustration I paid the $492.53 that 5 different Verizon representatives quoted.

Once I paid, I asked for an invoice indicating no further balance was due. I was switch to another representative that stated I now had an additional $174.35 balance due and payable. Apparently all of the representatives I spoke to were wrong and there was an additional charge that should have been added to my balance and wasn't. I questioned balance, was given an invoice reflecting a zero balance due. Then I got a bill for $174.35. I have spoken to Verizon representatives and supervisors and was told balance was to be paid and I could not get anyone to remove the charges that I feel are not due.

I filed a complaint with FTC and CFPB. FTC replied to my complaint and indicated they addressed trades and not debt collection policies to file with CFPB. I called FTC and explained CFPB had responded to my compliant and stated they could not help because Verizon was not on their vendor watch list. The FTC representative referred me back to CFPB and advised me to explain the reason for my compliant as it was a valid compliant and under CFPB jurisdiction.

Once I explained to CFPB representative what FTC advised the CFPB representative requested I submit a new compliant, to reference old compliant and to also explain what FTC had advised. By now it is 10/2/2017 and I closed out Verizon account in 4/20/2017. CFPB representative stated I should wait at least 30 days for them to complete their investigation and give Verizon time to respond to my complaint. On 11/2/2017 I called CFPB to follow up on compliant because I had received no correspondence form CFPB and was told the agency was still working on compliant and I would get a response in the next few days.

I received a response via e-mail from CFPB stating they could not help me with my compliant because Verizon was not on their Vendor watch list. So nothing had been done. I called and was given the run around at CFPB. I am requesting help from them, to talk to a supervisor because I have now received a letter from a collection agency regarding this matter. Supervisor from CFPB said there was nothing they could do and referred me to their Osbudman person. I called on 11/3/17, 11/8/17 and e-mailed them on 11/11/17 and to date have received no response.

I am e-mailing you in the hopes I can get some help with this matter as I believe I have been overcharged by Verizon and have also been charged for something I do not owe. Not to mention my credit, reputation, and peace of mind have been shattered as those agencies meant to help the consumer have ignored my request for help and in so doing delayed my ability to resolve this matter. I am of limited English and would appreciate a call be made to my wife to discuss this matter as she is able to elaborate our case better. Her pone number is, 1-619-621-1244 and, my phone number is 1-619-621-1244.

Any help you can provide is appreciated.

  • Oct 26, 2017

Verzion Ripped me off for my phone account.

Verzion bought our Dobson Electronics in Kentucky. I had phone 606-xxx-xxxx in a prepaid account. I had a $85

+ balance in the account. Verzion cut the phone oiff and sold it to another customer when they took over the accounts.

I called several times, no reply, no refund, nothing.

I had this number in ads I paid , for garage doors that I had contracts on. It cost me a lot of money.

  • Oct 5, 2017

Earlier this year I signed up for Verizon's new Unlimited Data plan. Their data plan included coverage when traveling to Canada or Mexico. Then in late August they reconfigured their data plans and placed me in their new Beyond Unlimited plan. This too included unlimited, and free, data when traveling to Canada or Mexico. Before we took our trip to Canada in September, I checked to ensure data was included. I even went online and used their Travel Planner. Their Travel Planner said my data would be provided without doing anything - I didn't have to purchase a $5 per day travel pass. When we arrived in Canada on the morning of September 14th, I noticed two emails from Verizon. Each one stated I had incurred international data charges - one for $50, the second for $250. I immediately shut off the Jetpack modem. I was forced to sign up for an internet data plan with another provider just to contact Verizon. Much to my dismay, Verizon does not provide an email address in which to contact them about problems. And since telephoning them was cost prohibitive I couldn't do that either. I finally found that they have a Twitter Support account that I could contact via private message. The first rep claimed I didn't qualify for my plan. They suggested I purchase a different plan, one that would cost me an additional $200 per month. I wrote back, quoting their website to advise them, that yes I did qualify. They wrote back that Canada wasn't included. I had to again quote parts of their website telling them about their new Beyond Unlimited Data plan, that service when traveling to Canada was included in the plan at no extra charge. A different rep replied, they said yes, Canadian service was included, and that my account would be adjusted.

The next morning I turned my jetpack back on. It appeared to be working. However two hours later I noticed that I received another email. This one stated I incurred $500 in international data charges, and that my account would be blocked until I agreed to the international charges, and paid them off. I contacted Verizon once again. This rep said I had to contact their global service by telephone. I told them I had no phone service and asked them to remove the erroneous charges and that should unblock my account. They said they could not. This went back and forth for ten days. One rep said there was a problem, others said the charges were correct. One even wrote that they would reduce the charges by $250 but only if I agreed to pay. I again told them the charges were erroneous. I finally had to ask what the charges were for, and when, and where they were charged. They told me they were for roaming in Canada. Then I asked them to confirm my plan, then I asked them to confirm that I had free, included data in Canada, they did. Then i asked how I could then be charged for roaming in Canada. Ah, they said, there's an "anomoly" on your account. Yeah, no Sh#t Sherlock! Then after 11 days, I finally got a rep who agreed. My account was unblocked. But the erroneous charges were not removed. They said they would credit my account once the bill was finalized. I told them I didn't want the amount credited, I wanted it removed in totality because it was erroneous. I'm still waiting.

  • Sep 20, 2017

My husband, the account holder passed away. Last night, I took the death certificate to a Verizon corporate store here and they told me they could not do anything except notate the account that i had brought in the certificate. I would have to get back on the phone to customer service. So I get home and get back on the phone, spoke to two people - Naomi and Kay. Neither could help me as I never had the pin number to his phone. So i hung up and had stated to them what a bunch of worthless people they were. And that I would be filing whatever complaints were necessary to get this resolved to my satisfaction. At least the BBB, FTC, Attorney Generals Offices of my state of Nevada and their corporate office in New Jersey would be a start as well as these online forums.

You know this is hard enough to deal with without having to jump through hoops to get something handled. Going to the store, getting back on the phone to their CSR people. And yet, still nothing getting done. I filed all my complaints and have already heard the BBB is sending it to them and the Attorney Generals Office from the State of Nevada is not happy, they actually called and spoke to me about this issue and complaint and what I wanted for a resolution.

I thought about it overnight and have decided i cannot in good conscience stay with a company that has handled something so sensitive so badly. It really is a shame that they have to treat people in these types of situations with little to no respect, compassion, etc.....

  • Sep 16, 2017

I tried to close my Verizon account after continued service, tech, and billing issues. Spent way too much time on the phone with them over issues they created and denied. Called 9/14/17 to close my account, spoke to a rep and was told everything was closed and no balance which I knew was not true and kept asking him to confirm. Kept telling me it was closed an no balance and no other info\disclosures were provided by Verizon. Called back to try to get this cleared up and found out the rep lied to me and not only did he not close my account, he simply according to Verizon "suspended" my account and I would still be billed even though my numbers had already been moved to another carrier. Was on the phone again for 40 minutes plus trying to get this resolved and after all this time not only did Verizon not correct this mistake, they told me they would not close my account and the billing would continue and call back at the end of the month and they would fix it. So now because Verizon reps lied to me, I have a still active account that they refuse to close. I find it amazing they think they can lie, cheat, and mislead their customers and think that's just fine. They have become in my opinion one of the most dishonest deceptive companies I have ever dealt with which is why I tried to leave.

  • Sep 7, 2017

Verizon wireless sold us insurance for our phones. We were paying over sixty dollars a month for this insurance. We were told if anything happened to any of our phones, broken, lost, stolen or defective, that we would get a free phone overnighted to us. This turned out to be a lie. Evidently, if the phone is broken, there is quite a steep deductible, and Verizon has nothing to do with taking care of the problem. They shove you off to Assurion where you have to fill out a lot of paperwork, pay a steep deductible and then wait around for them to process the claim. Meanwhile, you are left with no phone. When we bought our insurance there was no mention of deductibles or a third party that we would have to deal with. On top of all their lies about insurance, we found out that the phone that we wanted help with has a manufacturing defect that causes the screen to break. We should, since this is a manufacturing defect, be eligible for a free phone overnighted to us. Instead they categorize this as an accident, so they can make money off of it. If we do get another phone of the same kind, it will most likely crack, too. And again we will be dealing with a third party, and paying a high deductible. Some racket you got going on Verizon. Sell bad phones that you know are defective, but make people pay deductibles to get another phone which will most likely have the same problem.

  • Aug 18, 2017

I don't know what is going on with Verizon Wireless but their data charges are getting way out of hand. I'm really concerned that they are ripping off customers. I have spoken to them and they give me their suggestions as to how to control data usage. My family does them. But, I still get overage charges every month. So, last month, I finally bit the bullet and increased our data plan. By mid-month of this month, I received an email saying we were almost out of data and I could solve that by increasing our data allowance, which would cost $85. How can that be? We aren't doing anything different and now, by mid-month, we are at the increased data allowance that I just signed up for last month?

Something is way off. Is anybody else having this issue? Verizon, you need to quick ripping off your customers. Someone needs to do an indepth analysis of this issue. If I knew where to start, I would.

  • Aug 12, 2017

I cancelled my contract with Verizon after 2 years 3 months. I had 4 lines and one iPad account December 2016. In March i noticed i was still being charged $120.00 and taken automatically from my credit card account every month after i had transferred all my lines. I tried to call but if you are no longer in their network it's almost impossible to contact anyone. I went to the store i bought the ipad at. The manager there confirmed that this was a mistake on their part and it would take 4-6 weeks to resolve and get a refund. I returned to the store 6 weeks later to get an update. The manager was out and the gentleman that assisted me told me he would let him know and he would contact me. After a few days i sent the manager an email to which i have had no respose to. It is now August and i have been charged $960.00 for an account they created on my account by mistake of which no device has ever been attached to. I need this resolved since it is affecting my family budget.

  • Aug 2, 2017

Has anyone else had Data overages lately!! How about VerizonCloud APP Has anyone else just found out they have been using an app called Verizon CLOUD APP !! And they weren't aware of it !! Lets get together and do something about it .

My wifi was just activated recently after never having it on .I'm a 15 year loyal Verizon customer . Now I just found out due to enabling wifi,that an app called Verizon Cloud has supposedly been running since 2013 ? And everthing ,pics contacts and what else IDK is now on My Verizon. I

never gave this app permisson and I want all that removed and never to be seen again .I was under the belief that My contacts were being saved by Verizon backup services and I have never ever heard of Verizon Cloud .

Join me In getting a stop to this and there current practice of over billing on data usage !! Please lets all join in and stop this abuse .Thanks

  • Jul 20, 2017

Called Verizon for an over charge of 18gb of data after they just sent me a text the month earlier for unlimited data for 99.00 and i was paying 80 anyways. But i didnt switch because i wasnt really going over. so two months later i went over with my plan according to them 18 gb. I called and they said that something must have been on in the background on my phone. I explained that i didnt change anything with my phone and that nothing was different, she had me go through my phone to see the usuage by apps and all together they didnt add up to what they sated i had on my plan plus the overage and this was liftime use on my phone! I explained to the lady that it didnt make sense since my plan started over the very next day and that they sent me a text message the night before it started over that i had only 10 percent remaining on my plan to update my plan. i didnt do it because i wasnt planning on using the phone that miuch after 7 at night and the plan started over at midnight. then i got hit with the overage. that they stated i consumed of 18gb in 4 hours an on an average month i used 12 with 4 lines so it didnt make since! so they offered me 1 time credit for the data i didnt use but could not explain what happened. then told me i needed to up my plan to keep that from happening. I know how much data i use on my account as i was with them for over 5 years. so anyways while on the phone i told her my service at one time was really good with them and i would have full bars instead of 2 bars all the time now, she blamed the phone for this, i explained to her if she sells a phone on their company they are responsible for the network functionality with that phone carrier not me for the phone i pick to use on their network. she just told me to call apple if i had issues withit basically that they couldnt do anything after a couple of test. then a few days later i decided to call about switching my phones to business lines for my company and take them off the personal level with me.they quoted me 400 for each phone as a deposit after 5 years and never missed a payment of 270.00 a month! are you kidding me! so anyway i contacted sprint and they did the deal to switch me over and my phone bill dropped 100.00 a month and i added 2 more phones. sprint was going to give me credit for the two phones that still had a contract on them so it would be a wash, well verizon once i started importing numbers overa couple of days

  • Jul 20, 2017

Verizon Wireless VZW In 2000 I was hired by Cellular One which later was bought out by VZW as a Business Account Executive...i was with Verizon until I was struck by lightening thru my cel phone while working...i immediately reported by to my assistant manager named Amelia...i went to eat nose and throat Dr and due to the strike due to my equalibram being off ...a short while later I had a loud pop in my ear and fluid flowed out of the ear that was struck...my equalibram was back on track...later I went to West Georgia Medical center and they thru me in the nut ward...they thought I suffered from a psychotic breakdown which was far from the truth...life as I knew it was gone...that day I became mentally disabled for the rest of my life...i won my short-term disability but lost my long -term disability...the day before a hearing in Florida to fight for my long -term my attorney asked for $2500 for flight tickets...he should be disbarred...i have medical documentation all over the state of GA relating to this matter all over GA...on two different occasions one if my co-workers insulted me by accusing my manager and I having an affair which was far from the truth...Greg saw great potential in me so he groomed me and mentored me...she should have been fired but did anything except talk to her...she was extremely jealous of my relationship with my manager...there was never anything done to her...they talked to her but that's all...more will be revealed Newnan Georgia

  • Jul 14, 2017

Beware of Verizon Trade in Scams!!!! they claim they have no contracts or agreements BUT..... they will severely penalize you if you leave the plan before 24 months. They hook people by telling them they will upgrade your phone for FREE. If you pick a more advanced phone, they will agree to give you a promotional price as long as you stay with them for 24 months. Does anyone see what's wrong with that when they are saying they have no agreements or contracts? They agree to give you a hefty discount for your trade in, but if you want to pay off your balance, they will tell you you can't because you agreed to spread it out over 24 months. so they are using this as a loophole to keep you with Verizon for 24 months. I really hope everyone reading this spreads this over social media so we can collectively HURT this company and prevent them from scamming people into agreements. This really became obvious when I was literally arguing with a rep that told me I can buy out my contract for over $500!!!! People this is a Gigantic SCAM!!! I will do everything in my power to spread this info out as much as possible and take this to the FTC. What a bunch of crooks!!!

  • Jul 7, 2017

Spent almost 1000.00 at this store approximately 2 weeks ago. Purchased a glass screen protector. A manufacturers flaw caused this screen protector to crack under normal finger pressure. Phone was never dropped or had anything dropped on it. I was given the run around and every excuse possible inside the store. As a result I feel as though I'm getting taken advantage of. I will be returning all of the items I purchased, switching my coverage to AT&T and rebuying my Samsung S8+, both of my wireless chargers, and my case due to their dishonest sales tactics. I work in insurance and it's pretty obvious to see when someone is "hunting" for a denial which is clearly obvious here. Next stop.....the BBB.

  • Jun 26, 2017

On June 1, I attempted to purchase an internet plan for my Verizon Jetpack device but it wasn't added to my account. After a visit to the local store proved to be useless, I made several attempts to talk with customer service. I was finally credited 35.00 dollars for a 2 GB plan, I had 1 GB added to the device and a 15.00 credit. I was unable to connect to the internet although I had an active connection. I had to call Customer service again and Verizon deactivated the account because of suspected fraud. They had the account messed up from the beginning and stole my money. No refunds given. I won't be doing any other business with Verizon because of their fiasco and shenighans. Ripoff artists at the best. Their slogan should be You place your order and we give you what we want you to have. Complain about it and we will deactivate you and keep your money.

  • Jun 23, 2017

I've been a customer of Verizon Wireless since 2009, I was due for an upgrades so I went ahead and upgraded to the Iphone 6Plus in October 2015. Everything seemed okay I guess for the next month well until January when my bill was through the roof! I called Verizon concering these data charges that were all knew for us since I've always been with Verizon and came from another Apple Iphone. I argued with Verizon Wireless for 11 months before someone from their executive team finally reached out. This executive said she "investigated" and someone found those charges to be from the phone. She mailed me out a new phone and

I switched phones out in January 2017. I haven't been over 12g's now for 3 phones! So how can i go from somehow using over 50g's a month with this previous phone from out of nowhere. (before I upgraded my bills were normal) back down to normal again when I switched to the phone she mailed me out on December 27th? The phone was defective and they knew it! I paid over $7000 in charges for that time period while I had the defective phone and they didn't care at all! Now i'm using my new phone, boxed up the old one and here we notice there is no return label. I was advised to dial 611 off my device and request one. Well i did that for 6

months, from January 2017 until June 2017. I would call, speak with a rep sometimes multiple reps and be promised that one was on the way. It would never show, after multiple months calling up 3-4 times a week I finally spoke with a customer rep who gave me the physical address to their Texas warehouse. she advised me to mail it back myself. I did that was promised that I would be given the money back as the form of a credit in the amount of the cost it took me to ship it out myself. Now in between there my services were suspended even though I was promised it wouldnt be because they added the price of the phone to my bill.

Our services were suspended at least 5 times that I can think of off the top of my head due to that charge being on my bill for not returning the phone. Every time I was promised by a rep that they placed that amount on hold. But then when I would call Verizon when I would notice our phones were suspended I would be told to suck it up and pay the $549.99 because it's been over 60 days! I would reply with I've been trying every way possible to get this defective phone back to you guys it's Verizon who is causing this issue! Then every time it would be suspended a reconnect fee of $60 would be added onto my bill as well as a late fee! This is NOT

RIGHT!!!! I want my money back for all those data overages and all the BS I had to endure from suspended phones, spending multiple hours on the phone with Verizon requesting a label!!! Watch your data usage like a hawk and if you see crazy amounts of overages persue it don't pay it like i did because I needed a phone for work and school!

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