Purchased S7 Edge SM-G965F from Jet.com. Tried to register. Model is not even in drop dow list on website so you can not register it. Samsung does not provide an email address, however they do provide an internet form. The problem is that you have to fill out the seemingly endless list of questions each time you correspond on the same subject. Suspect the answes are by AI because eac time I ask a question it says it does not understand.
Re: A Customers Nightmare Journey 4141748309 Please indulge us for a story about our experience with our last Samsung purchase. We think you’ll find it enlightening. It should tell you what our purchase was like from our point of view. Maybe it will help you in dealing with customers in the future. Around January 1, 2017 we purchased a Samsung Range from JC Penney’s. We also purchased an extended warranty to protect ourselves for the next 5 years. We registered our Range with the corporation as suggested. Mid-February, my wife followed the directions carefully and used the self-cleaning option. That was our mistake! Then around March 1, the oven would not work. As my wife set the temperature to bake at 450 degrees, the LED flashed ‘lock’ and the temp only would register 125 degrees. We immediately called Samsung and scheduled a service call. I received an email that a warranty ticket was open and sent to Aksarban TV. That ticket #4141577783 was created and sent to the only warranty service department 2 ½ hours away, Topeka Kansas. After waiting some time and not hearing about a scheduled visit I called Aksarban and inquired. The CSR said that they didn’t have a ticket with that number. After some time we determined that they had indeed received the warranty ticket, but denied it because it was not cost effective for their service man to drive this far for only
$5.00. She indicated that Samsung would reassign that ticket to someone else. Thereafter I called Samsung to inquire. Your CSR at first said that it would be reassigned. After a little research, he determined that it was not because there was no one else, and that it was setting there waiting. As I understand it, had I not called, the ticket would have set in open status until that time. So now we are without an oven for a couple weeks. I called Samsung again and was told that they would have to send this issue off to another department for review and it would take 3-5 business days and they would respond to my complaint. I asked to speak to a supervisor. Under these circumstances, we felt this was unreasonable and that it should be expedited. The supervisor was cordial, and said he would relay this request. Whether he did or not, I have no idea. Suffice it to say, it took longer than 3-5 days before we finally heard anything. Let me interject at this point and let you know what is going on with JC Penney’s. I called the Appliance Manager (Earl), and began relaying all this to him. He was as shocked as we are about how this was playing out, and began thinking of ways to help us. Since the Range quit working after 30 days of purchase, Penny’s would not take it back for refund or exchange. And our JC Penney’s warranty with them would not kick in until January 2018. We just kept him posted about our progress, or lack thereof with Samsung. On March 23 I received an email that I needed to send a copy of our sales receipt to the Document Processing Department. New ticket #5117083057. They would contact us within 24-48 hours. By this time Earl at Penny’s had told us that Samsung would either replace the Range or pay for it. From our conversations over the last two weeks with Samsung, nothing was ever said about this either way. After 48 hours, passed without hearing from Samsung, I called and talked to a CSR about why we have not been contacted within the 24-48 time frame. After a heated discussion, the CSR hung on me. At this point we were trapped. We could not go and purchase a new Range. We had no confidence that your company would satisfy us either way. We could have been stuck with two Range payments. And no Samsung CSR could give us direction or time frame that would satisfy our confidence level. I received a call on March 31, from Samsung explaining that they were indeed paying for the Range, however they were not paying the taxes. I guess after a little persuasion, they saw it our way and calculated the taxes into the refund we were to receive. We are now 3 weeks out without a working range. On April 11, I received an email, stating that I had to complete and return the attached form, Customer Refund Acceptance Document. That should include the Transaction number, signature, removal of serial number and picture of the cut power cord. I called and talked to a very nice Samsung CSR named Jason and told him that if I cut the cord, I will no longer have a stove OR oven. Jason waived that part, so we scanned and emailed the document as requested. That was April 16. On April 17, I called and was told that the document was in progress and it would be mailed out April 18. It was to be mailed because their direct deposit was not working. Imagine my shock!! Of course that was a lie! We still had not received the check by April 26, so I called and was told that the request had been submitted. I called on April 27 and the CSR said the request was in progress and the check would be sent out in 7-10 days. We received the check May 1, 2017. We cashed the check and paid Penny’s for our new Samsung Range!! After approximately 8 weeks without an oven, multiple phone calls, emails, promises, time spent on hold, rude CSR’s and lies, we have a Range that sits in our kitchen that’s paid for and is still broke! We still have no working oven to date! So now we have to pay someone to haul it off or pay a dump fee for appliances! We also have a $69.99 extended warranty with Penny’s that is really of no use! We cannot begin to tell you how disappointed we are with the way this was handled. No one should have to spend this much time and effort for any one product. We understand things break. But the way ‘customer service nightmare’ progressed really was and is unacceptable. Can you imagine a 75 year old woman doing all the things we had to do? How many of them have the capability to scan their documents? Take pictures and email them? Who would fight for them? The advantage they have is that they can set on hold for long periods of time waiting for a CSR to help them. I hold 2 jobs and this was a time waster! Most of your CRS’s were understanding. One even said they understood our frustration, as he was a consumer too! But to be patted on the back and say “I understand your frustration”, did not repair our range. We’re still here paid and broken! The real kicker after all this is that there are folks here in the St. Joseph area that service Samsung Ranges. It something that you as a company should have investigated more closely. Instead you have situations like this. We felt you should know what some of your customers have had to deal with in our area. And let me state for the record that we are not the only ones that have had this same problem with warranty issues. Sometimes a $553 check is not the solution to a bigger problem. How would you as a consumer felt if you had been treated this same way over a purchase? Thanks for taking the journey with us. Please consider how you can make a process like this, NEVER happen to anyone else!
I purchased a 55" KS8000 Samsung from a well known online seller. When it arrived it would not turn on. I called Samsung customer service to see if they had any ideas or if they could help in some way. After going through the process of answering dozens of questions such as is it plugged in and are you pushing the on buttom the representative opened a ticket to have someone come out and fix it under warranty. Apparenetly Samsung uses a company called USSI to contract out their warranty repair work (If you Google USSI you will find out no one wants to work for them as they ripoff the local repair techs). After waiting for a few days for someone to call me to schedule some time for a repair tech to come out I called USSI to see if I could speed up the process. Upon entering my ticket number their automated system didn't recognize the number and asked that I call Samsung. I then called Samsung and spoke with a rep who informed me that they couldn't find a local repair tech to come out and fix the TV (see earlier comment about no one wanting to do work for USSI). They then started the process for a refund. Here is where it got real fun. I would call in every few days to check on the status of the refund and every person I spoke with had a different answer than the previous. Some would tell me that I should be expecting an email at anytime to claim the refund and some would say that I will be receiving a call from a trucking company to schedule time for them to pick up the TV. As of today I have not received an email or a call from a trucking company. I spoke with a rep in what they call their executive customer service center (one level up from their foreign customer service center) and he basically told me that there is nothing else to do that I just need to wait and that there is no turnaround time for the next step. Might be this week or next week or next month - who knows. If I do not get resolution to this matter within a week I am going to file a lawsuit in my rural county's small claims court.
I received a Samsung Galaxy S7 for a gift last year. Due to the value of the gift, I immediately insured it. My previous cell phones had been purchased from Walmart along with their protection plan. In all of the years dealing with Walmart, I never once had an issue. I attempted to research various protection plans and decided on Samsung Protection Plus. This was the biggest mistake of my life. Within the last few days I have spoken with approximately 10 representatives. When I would ask to speak with a manager, I would be transferred to various other people.
Long story short, I explained to the representative that I did not want a refurbished phone. She explained that she would make a note for the warehouse prior to taking my deductible. Guess what I received...a refurbished phone with no sim card key. I was advised a sim card key is an accessory. The last representative James ID# 3370001 advised he would reimburse my deductible, however, I could not make another claim. His is the problem. The refurbished phone is warrantied for 90 days instead of the 2 year warranty I paid for. I thought I was getting a reputable policy with a reputable company, however, not true. Do not use this company. My first and last Samsung phone.
In June of 2016 I purchased a front load Samsung washing machine. On 3-31-17, my Samsung washing machine started leaking. It was a small leak, easily soaked up with towels. I called Homedepot to report the problem. I was instructed to report problem to Samsung since it was still under their warrantee. Samsung made me feel uncomfortable on that initial call. Several times they asked if there was really a problem with the machine, as if I was lying to them. They did agree to send a repairman out but could not get one to me until Wednesday of next week. On 4-5-17 a repairman from Williston TV came out and determined that the drain hose was leaking. He did not have the part so would order it and be back. The next appointment was scheduled for 4-10-17. One hour before the scheduled time frame I received a call from Williston TV indicating that the repairman was injured and could not come out.
I was rescheduled for 4-13-17. On 4-13-17 a different repairman from WillistonTV came out and replaced the drain hose. I put my first load into the machine the next day 4-14-17. After loading the Washing machine, I went upstairs to do other chores. I checked on the machine after 30 minutes, I found my basement FLOODED. Water everwhere.....machine dinging and not running. You can imagine the frustration I am feeling at this point my washer has not been working properly for a couple weeks....and now my basement was flooded. Myself and 3 others spent 2 1/2 hours emptying the basement and sucking up all the water with a wet/dry vac that I happened to have and then I brought in two commercial fans to finish the drying process. I lost a number of items that could not be dried out. I called Williston TV to report the problem and request they send a repairman out immediately. They stated noone was in the area to send. They assured me that a repairman would be out the next day which was Saturday. I also called Samsung and reported to them all the trouble I was having and that they would need to pay for the items lost and clean up needed in the basement. 4-15-17 came and went with no repairman from WillistonTV showing up nor calling to touch base. A call to Williston TV only resulted in an automated machine telling me customer service was closed for Easter weekend. My frustration is escalating.....fast. Again I call Samsung and inform them of my problems. I request a new repair company, anyone but WillistonTV. I was informed this was not a call customer service could make, that a special department would review and get back to me. I have yet to hear back from anyone.
I sent my Galaxy S7 in to be repaired after the screen went completely black and was unable to see anything. I purchased it on 10/22/16 and it was still under warranty. I could hear it ring and the alarm and everything worked on it. The screen was black that was it. I sent it in on April 5th they finally opened the box on 4/17. It showed the technician checks it out and at that point says unauthorized screen. I have only had the phone 6 months and when I sent it in it still looked like the say I bought it. I have not replaced the screen. Needless to say I received my phone today from them with a not saying they could not repair it because it was beyond economical repair and now the screen has a crack all the way down the center of the phone. This service department is a complete fraud. Now when I look at my account on Samsung my phone is stating it is out of warranty.
I purchased a Samsung side by side refrigerator 3 years ago for approximately $3,000 not cheap! From what I understand now the same problem I am having has been had by many. The coils freeze up causing the fan to either stop working or become Extremely Loud. The only thing to do to resolve this is to empty your entire refrigerator out and thought about every 30 days! This is a ridiculous piece of garbage period so sorry I ever purchased a refrigerator from Samsung it will never happen again! Samsung's customer service is absolutely no help at all! They want to refer you to repair people who charge you 400 and up to come and look at it and replace parts and it still has the same problem over time. This was a huge mistake to buy a refrigerator from Samsung it will never happen again! Shame on you Samsung!
Bought the Samsung phone from Verizon got all the correct paper work from them twice submitted it all in the correct time finally I got a hold of them and got a report that the receipt from Verizon was unreadable one digit in the date well it must have been Ray Charles trying to read the receipt because it was Plumb clear from Verizon computer what the date was just a big scam from Samsung to get you to buy their sh**.
My Samsung refrigerator is only 7 years old and it just died last week. One repairman said it was the compressor. I did lots of research since I had no receipt info. Found out the compressor was covered under a 10 year warranty. So the first repair guy (not Samsung certified) said it was the compressor. Would cost a pretty penny to fix if it hadn't been covered.
HOWEVER, when I called Samsung, they said I had to have their *certified technician* come out to look at it for warranty work. He did....he said it wasn't the compressor, but *most likely* a freon leak somewhere in the closed cabinet. AND he was recommending not fixing it as it wouldn't be worth it!
Samsung says... OH TOO BAD, SO SAD. Since my warranty is only 5 years on the purchase, but 10 years on the compressor, then I'm out of luck. I complained loudly and so they are sending a second technician out because he kept telling me my compressor was covered and I asked WHY wouldn't that include the freon escaping somewhere connected to the compressor?
This is crap. These appliances cost thousands of dollars and they just expect you to accept that they sell you a lemon and then say SO SORRY?
I'll bet the story will be the same with the next guy.....
MEANWHILE, my Samsung dishwasher which is newer that the fridge is only working sporadically and probably needs work totaling just under the purchase price.
The first repairman said to stay away from SAMSUNG and LG appiances.....
Save your money. Don't buy a Samsung appliance. Personally, I'm not buying another Samsung product, but I highly suggest that you never purchase a Samsung appliance. Here's my experience.
I purchased a Samsung refrigerator. We thought it was great but a little over a year after we had it the ice maker stopped working. A few months later it started making a funny sound. A couple weeks later we noticed that it seemed warm. Turned out that ice had built up, the defrost wasn't working. Or so we thought. We had the defrost unit replaced, the computer replaced, the thermostat replaced. Nothing fixed it. Every few months the ice would build up the temperature would rise and we would lose our food. It became clear that the issue was not with the components but the design. Ice would build up in the drain which would cause the unit to not be able to defrost enough to keep the unit from freezing over.
I have sent Samsung many different emails about this and their answer is that they can't do anything because it is out of warranty. This very clearly isn't an issue that would be covered by a warranty but rather a design flaw. Last year, the freezer stopped working too. Out of the blue, it just wasn't cold. We removed everything and turned it into a planetree (just to make use of the space.) A few weeks later, we went to get a can of corn out and what do you know. Frozen corn. Since that time we never know when it's going to work. Out of the blue it will either work or not work. A unit that is about 7 years old shouldn't have both the refrigerator and freezer go out (they are separate units).
As if that isn't bad enough, we also bought a Samsung washer. This washer is about 5 years old. The washer is rusted by the bleach dispenser. It is so bad (and the washer shakes so violently) that we occasionally get rust on our clothes. There wasn't any abuse that could have possibly caused it to rust where it did. This is clearly just a part that didn't get painted properly. It's the point where the plastic from the bleach dispenser is next to the metal of the washer. Samsungs answer: we can't do anything about cosmetic issues.
We have lost over $2000 in lost food and repair costs and they have no remorse for their faulty equipment. Never again will I (or anyone in my family) purchase another Samsung product.
I purchased a high-end Samsung refrigerator Aug 2014. The refrigerator was purchased for a cost of nearly $3000. On November 28, 2016, it quit cooling any lower than 50 degrees. I expect it to last longer than two years. Nearly every day in December, I tried to call Samsung customer service about the non-cooling refrigerator. I got the run-around from everyone with whom I spoke. I suggested that the compressor had quit working--no sound, no cooling, a logical assumption. Meanwhile, $400 of food sat and spoiled in the refrigerator.
The Samsung response to my problem was to send the complaint to a local repair company who took 3 weeks to get to me. They have been to my house 5 times since Dec 23 and have replaced 2 parts that did not need replacing, charged me $400, and the refrigerator still does not cool. They never once checked the compressor since that wasn't part of Samsung’s list of what to do. According to the owner manual a compressor is something that is still under warranty. On Feb 1, 2017 the technician told us that it may be the compressor and coil that is broken and they have to order the part and will return for the 6th time in mid Feb to repair.
Now I have been 12 weeks without adequate refrigeration—by mid-February will be 14 weeks. It is not just an inconvenience. It is a health and safety issue. I have complained at the "executive" level of Samsung. I have written letters to the appliance head of Samsung and Best Buy. I have made complaints to the Better Business Bureau of New Jersey (the headquarters of that Samsung division). I have complained to Consumer product safety bureau, to Federal trade commission, and television consumer action hotlines.
I have continued to call Samsung customer non-service about the problem and each time they just refer me to the local repair service. This is a round and round process that never ends. The refrigerator is a lemon and I am asking for a replacement. More money has been spent on repairs than it would cost to replace the whole thing.
Shame on you, Samsung, for your dreadful customer service and shoddy workmanship in your products! Your customers deserve better.
I purchased an extended warranty after receiving several offers from Samsung Protection Plus. After a few months into the contract, I experienced issues with my Samsung tv. Samsung intiallly said there was no service available in my area, then transferred responsibility to Assurant Protection Service, or Federal Warranty Service Corporation.(same company). After three weeks of waiting for service and numerous calls, was told my contract was cancelled without cause and without my permission. My contract purchase price was refunded, but I told Assurant to keep my contract. They have denied, but cannot substantiate their reason for cancellation.
My contract only allows for three options: In-home repair, sending the unit off for repair, or replacement/refund of my television purchase price. No other options are available per my contract.
I will never purchase another extended warranty from Assurnat.
Washer- From day one this thing has made a high volume squeak on spin cycle. Additionally, received the notice of recall. Samsung works with Sears and let me tell you- Sears and Samsung repair services cannot keep an appointment. On the first scheduled visit they blocked a four hour window, I had to take half the day off work and NO SHOW. They "apologized" and then rescheduled another four hour window in which, go figure, they DIDN'T SHOW! I lost a whole day of work in total and had to use personal leave. I called them, they said they would compensate me for the loss, "no worries" they said. The facts are, they did NOT compensate me and tried to reschedule again, but could not guarantee that the technician would show within the time allotted- "we are just so busy right now." I told them I needed more than their $376 rebate if I bought a new machine,,, oh because, the machine costs $800+. I am going to take them to small claims court for lost time (well documented) and the cost of a new machine.
Matching Dryer- After having this thing for 1.5 years, the dryer stopped warming. I had to pay to have someone come out and fix it and now it is drying clothes,,, but is making a god awful sound. You/I cannot win with Samsung. This too will go into the small claims court complaint--- as there is proof that thousands of people have been having issues with both the washers and dryers. There is enough proof to claim that Samsung is building faulty washers and dryers... Will continue to update you all on this mess.
Contacted samsung 800-726-7864 10-20-2016 on extended warranty plan 338711036 for refrigerator repair icemaker, known defective. Keep getting the round around on service company that was during the repairs. on 12-16-2016 received call that they couldn't find a repair dealer in my area and were refunding the cost of the policy. This was after I had contacted them every week on status and had the name and phone number of the repair company. This is a totally unexpectable and a breach of contract agreement.
We purchased a Samsung front load washer and dryer from Nebraska Furniture Mart about a year and a half ago. In addition, we purchased an extended warranty on the product. This complaint is about Assurant Solutions, but it also included details about Nebraska Furniture Mart and Samsung, because we purchased the units there and purchased an extended warranty. The problems have included issues with Samsung directly, Nebraska Furniture Mart, and Assurance Warranty.
The first problem we experienced was within the first eight months of owning the washer and dryer. The dryer started making a grinding and squealing noise. Since it was still under manufacturer warranty (one year), Nebraska Furniture Mart transferred me to Samsung. Samsung gave us the run around and refused to send out a technician; specifically because the customer service rep stated we needed to pull the dryer out from the wall to make sure it wasn't a venting problem and also wanted us to make sure the dryer was leveled. I repeatedly tried to explain to the rep that it was not a vent problem and that the machine was squealing and grinding, all noises that represent a motor problem. Also, I told the rep that my spouse and I both have degenerative disc disease and cannot pull these machines out due to their weight without risking pinching a nerve, etc. In addition, the washer and dryer are off of our kitchen and the floor is already level; therefore, we should not need to check to make sure it was leveled. The rep still refused to set up a service appointment, so I had to contact Nebraska Furniture Mart directly in order to get them involved. They contacted Samsung and a service appointment was immediately set. The service repair company came out within a week and confirmed our suspicion that the motor was bad. It then took another week for the motor to come in.
About a month ago, the dryer started to make noises again. It progressively worsened over the next few weeks. So, last Sunday, I contacted Nebraska Furniture Mart. They transferred me to Assurant Solutions, the warranty they use for appliances. I explained to the phone rep that the dryer was starting to make the same noise as the year before, squealing and grinding. The rep tried to blow me off, stating the previous motor was replaced by Samsung and that they should cover it for a year. I attempted to explain to her the factory warranty only lasted a year. We have had it for over one year. Samsung did not extend the warranty when they replaced the motor. Then, she tried to say that Assurant Warranty will not send reps out for "noises" that a machine is making; rather, the machine has to completely breakdown. This is not how Nebraska Furniture Mart sold us the warranty. When I began to get mad, I threatened to report Assurance and Nebraska Furniture Mart to the BBB and the Attorney General's office, and I stated we had had numerous other problems with their warranties in the past. One example included a Kitchen Aid dishwasher purchased about seven years ago. One of the mechanisms in the machine was overheating water and was causing glasses to break, plastic to melt, and caused warping of internal components within the machine. When they sent the service company out, they refused to replace the component stating it was normal. Only after we filed complaints did the unit get fixed properly. Finally, she verified with Samsung that the dryer component was not covered under warranty; therefore, they were responsible for fixing it. And she finally set up an appointment for a service technician to come out to inspect the unit.
On 12/09/2016, a service rep from At Your Service Appliance Repair came out to inspect the dryer. He concluded within minutes that the bushings in the motor were going bad and that they needed repair. Then, he stated they would need to send in a request to Assurant Warranty for repair approval, which could take up to three days. That makes absolutely no sense. If a component is bad, the service appliance repair company should be able to order parts without obtaining approval from the warranty company. In my opinion, it sounds like they are attempting to get out of valid claims. Finally, because it is a component that has repeatedly failed within a year and a half of purchase, I believe Samsung’s parts are defective.
I also questioned the repair tech about why we would be experiencing so many problems with the Samsung unit. He stated it was the second unit today by Samsung that he had examined that had the exact same problem. He also stated that supervisors at Samsung and other companies like theirs routinely have supervisors who override engineers' specifications for machines, which lead to problems like these and other ones (e.g. exploding Samsung unit).
I have filed complaints with the BBB and the Attorney General’s offices in the state that the companies do business. If you want to file your own complaints, you’ll need the following addresses:
icemaker has broke contiunously/the fridge door latch has broke
even after repaired it continues to quit working
Dryer had a plastic part that weve had to call a repairman to fix
Washer has had nobs that fall off
this will feel worth it to me if just one person decides not to purchase a Samsung product they r garbage and even the repairman told us how many samsungs he gets called out to work on.
I am amazed that Samsung now here before the Holidays begin-as decided to sell or I should say re-sell old broken phones some as old as 3-4 years old. Now refurbished and are being sold for top dollars. Example the Samasung galaxy 3/4- price now between $250-$400. Amazing- due to their exploding phones- they have resorted to selling old phones- refurbished for top dollars. meanwhile with 2017 around the corner- new Android phones coming out by the dozens. Samsung- shows no shame-or remorse. All it cares is the all might dollar. It shall resort to any way to recoup it's losses with their exploding phones- even reseling them- though they are harmful in other countries. I write this-because as an owner of Samsung phones- I am amazed- at the attempts by Samsung to sell anything for a profit. These refurbished phones would normally fetch no more than $100- if that much- but since we lost millions- let's see how gullable the public is.
Folks -please- and again I am a samsung user- but my phone gets hot under normal use. No wonder the larger models- exploded-and are being recalled. But to have Samsung attempt-this ploy of selling 4 year old phones- broken-fixed-for top dollars- is incredible and rather hard to digest even for me.
So for that cost- you can now buy a new Android phone- with better features- more Ram- for memory- faster- nicer- and better- and it won't explode???
Thank you- I hope you keep this in mind when buying a new phone.
Purchased a UN55H7150 in June 2014 for $1494.99. One month after the purchase, we unplugged the tv and left for a job in another state. Returned home, used the tv from August 2015 until November 2015 and again for a month in the fall of 2016. Therefore, we used the tv for less than six months and currently, we have a horizontal shadow across the middle third of the picture. I understand that the warranty is over but seriously, Samsung should stand behind a product that costs almost 1500 dollars and has not lasted more than six months. Samsung customer service said there is nothing they can do. We purchased the tv at hhgregg. hhgregg said we should have purchased the extended warranty. We do not feel that we should have to pay extra for extended service for a tv that should last longer than 6 months.
When our recession hit badly in 2008, as a Realtor, I was forced to work for a big box store, as homes simply did not sell! I was excited to recommend Samsung televisions over all others to our customers. I would have to temper my excitement these days since I personally bought a Samsung product. In December 2013 Santa brought me a very nice Samsung PND510490Q1DXZA 51" Plasma televison. The television sold for about $775.00 at that time and
while it was not a top shelf 1080P model, it had a wonderful picture. As of November 9th, 2016 my Samsung Plasma has a bright narrow line running vertically from the top of the screen to the bottom of the screen. I contucted all the troubleshooting hoops that Samsung's customer service department put me through, an almost 50 minute conversation. Additionally, I contacted three separate television repair firms and all concluded my screen was dying,
and screen death can manifest itself in many ways, but the dreaded razor sharp, bright line from top to bottom of the screen is certainly one of them. I have owned this television less than (3) years and it is dying, and in my humble opinion this is absolutely terrible, a quality television should last far longer than (3) years. Let me assure you, Samsung WILL NOT help in any way if your television is one day older than one year. I spoke to a supervisior,
a Mr. Citriano, and he made it very clear, their warranty is one year, and there is not consideration given, they would not help me in any way and the only repair people they could recommend was USSI, located in Florida, that's right, Florida! They could not recommend anyone in Tennessee. I asked Mr. Citriano if he felt a $775.00 television should last longer than one year, and his response, well, it should, BUT, it's a piece of electronics and one just never knows how long an electronic piece will last. In my opinion as a consumer, if an $775.00 television will not last over one year, it's not worth buying!
So, with all of the above said, let me just give you a "hard learned" warning. If you are planning a plasma or LED Samsung television purchase, DO NOT BUY IT UNLESS YOU PURCHASE A "SOLID" EXTENDED WARRANTY", and I would go on to say a solid 5 year warranty. If you paid the price of a new curved Samsung 4K television, say $2,000.00 to $4,000.00, how would you feel if that television went out less than three years after you purchased it, well, I'm sure you would be livid, as any normal person would, and since Samsung flatly refused to help me with even a discounted part, you can be sure they are not going to help you!
The hard lesson I learned is, do you best to NEVER spend over say $900.00 on any Samsung Plasma or LED television, as most consumers cannot afford to replace their televisions after one or two years. THE ONLY WAY I WOULD PURCHASE ANOTHER SAMSUNG TELEVISON IS WITH A SOLID FIVE YEAR EXTENDED WARRANTY, and I would never spend over $900.00 to reduce my liability, in the event it does die, as my current television died after less than three years! Keep your initial investment in their products LOW to reduce your liability!!!
I purchased a S7 Edge June 26th 2016 from Verizon. On October 29 2016 the phone overheated while on a charger. The charger was a wireless unit that was purchased when I purchased phone. The overheating melted the charger, melted the phone case, damaged the exterior of phone,left the screen with a smokey haze,and left the phone useless. I went to Verizon and together we called Samsung. I was assigned a case # 5115627697. While on the phone with a "dedicated department employee" (we the Verizon store mgr and myself) were told to immerse the phone in a bowl of water. We both questioned this repeatedly. We did as told and immersed the phone. This is documented in my case. I was told I would be called no later than Tuesday November 1 2016. I took my phone and stored in my garage immersed in water as I was instructed because I was afraid of the fire hazard. I did not hear from Samsung on Tuesday the 1st of November. I tried to call on the 2nd of November at 5 pm CST and was told the department was closed . I then called on Thursday Nov 3rd. I spoke with a female name Kiana (sp?) in the dedicated department. I explained my situation to her.She said the original agent had given me erroneous information . That the agent should have never told us to soak the phone. She conferred with her supervisor and I was told she would turn my claim of $985.17 over to the insurance part of Samsung and request expedited payment and that I should receive payment no later than 11/9/2016. I called on Friday 11/11/2016 and explained to Rachel (dedicated supervisor) that I had not been paid. She then read through my notes and saw everything I was telling her was true and accurate. BUT I shouldn't have been told to put phone in water and Kiana gave me bad info when she said she would pay me ! Samsung wants my phone back.....it sat in water for days, what do you think it is going to look like ??? My claim will be denied for water damage. But I was told by a Samsung employee to do so. I will not send my phone till I am compensated for it.I was told by Kiana to throw the return box away as the phone could not be shipped in it anyway due to leaking fluids (water and battery). She said I could dispose of the phone locally. Even telling me Verizon has a waste service that could pick it up. I am asking you for prompt,immediate payment in the amount of 985.17 an itemized bill from Verizon and photos are included with my claim. I hope I do not have to retain an attorney to settle this issue. According to a recent post made by yourself customer loyalty is earned not given.
Very disgusted. I spent a lot of money on this product, a beautiful French door refridgerater, and have had nothing but problems. Three house calls in 6 years only to be told on the last one that my beautiful fridge froze up and has a seal system leak and needs an evaporator and cover which will cost $854. This is insane, then he says it's just usually more cost effective to buy new because these fridges last 6 to ten years!!!! The fridge I replaced this with was green if that tells you how old it was and just started to have problems. Ok I get it if a 30 year old fridge stops working but 6 years?!?! That is unacceptable. I first called Samsung who made an appointment for me within 2 days business days which meant four actual days with the refrigerator that wasn't working. When I called on the 4th day to the repair person they said they didn't have the appointment got upset which they then told me to call Samsung ask them why they lied to me extremely unprofessional. I decided against using them because of their horrific attitude and unprofessional behavior, but still used an authorized repair company. At this point I'm not sure if that was a ploy on the part of the repair company and Samsung to dissuade people from using them so that they would not be responsible. Whatever the problem is between Samsung the repair people, I am sick of it this is 3 times in 6 years that is unacceptable for something that cost so much money! I want my money back for this purchase or fix my fridge!
I am reaching out to you because of an issue that I've been having and that is not getting taken care of. I purchased all my Samsung appliances (worth about $5000) from HH Gregg: refrigerator, microwave, stove,dishwasher, washer, and dryer. They were delivered on October 1st. Two and a half weeks later I tried my microwave for the very first time. I heard a loud noise coming from it. When I opened it there was smoke coming out of it and a burning smell. I immediately unplugged it and called HH Gregg. They told me they could not help me and that I should call Samsung. I called Samsung and after a week and a half of going back and forth with calls with everybody telling me "Somebody will call you within the next 24-48 hours" and asking me if there are any damages or injuries, I finally had a technician come to my house today. The technician told me that the magnetron burned the plastic cavity that it was enclosed in and he doesn't have the part needed to replace it, and even if he did he does not recommend repairing it as there is already internal damage, and it would cause even more damage and possibly a fire, so it requires a replacement. The technician then called Samsung to give his recommendation and finding and he told us that Samsung told him to repair it. I then called Samsung to explain that I am not looking to have a repaired microwave since I bought a new microwave. They told me they cannot give me a replacement since its repairable. I then called HH Gregg to tell them that I'd like to return it, or have it replaced. They told me they could not take it back or replace it without authorization from Samsung. I do not feel safe keeping this unit inside my house. I'm afraid it will catch on fire.
We have been loyal Samsung customers. We have Samsung Tv's (flat screen TV went out after not even owning it for two years, has lines on screen), bluerays, also own Samsung phones. We were so excited when the Galaxy S7 Edge came out.
My husband purchased both me and him one. One day my husband noticed the bottom of his screen was cracked and the crack spread and started flickering green. He never bumped or dropped his phone.
Not soon after, my phone cracked. I thought someone must have done something to it. Mine also flickered green.
I was cleaning one day and the shelf where I kept my charger, I noticed the part that plugs into the wall was brown. I realized it had been melting.
If I hadn't kept it plugged into a surge protector it could have burned my house down with my family and animals inside. If the ouside of the charger was burned imagine what the inside looked like.
I contacted Samsung customer support and they told us that our phones probably cracked from the battery swelling. They gave us the run around for about a month. Finally, after going through different levels of people, I could send my phone in. They were aware of the crack.
The same day they received it, they sent it back. On my ticket it said touch screen abuse and the coverge was for the phone getting warm.
We have insurance through Verizon, but I don't understand why we have to pay 200 dollars each on a 900 dollar phone getting warm and cracking. Samsung is not going to fix our phone.
I would like to see Samsung executives would like to use my charger to charge their phone in their home. In the meantime, I have been paying on a phone that I have not been able to use in almost two months.
Promised a $150.00 rebate for the purchase of a Galaxy S6 thru T-Mobile. Submitted paperwork June 16th, 2016 and never rec'd my rebate. They have come up with every excuse...my mailing address was no good, they couldn't verify my e-mail address, the issued check was returned as undeliverable. Filed a complaint thru the Better Business Bureau and Samsung replied that a replacement check was sent......never got that either. They have disconnected the phone inquiry line and the email address associated with the rebate. It's now October 24th, 2016. We're now 4 1/2 months since the rebate form was submitted.......Terrible waste of time and effort to get what was promised. Fraudulent advertising!
I preordered a samsung note 7 through t-mobile. I was promised a 256GB SD Card as a gift. I purchased a Samsung VR from bestbuy for over $100. I use my phone to drive for uber to make a living in NYC. When notified of the potential danger and of the recall I contacted T-Mobile and samsung and both told me to wait for the replacement which took 2 weeks. Being that i have to make a living, i choose to use my phone anyway while driving because i had no choice. Driving 12 hours a day 6 days a week for 2 weeks was so scary i developed a anxiety disorder. I never had anxiety issues before. Now everytime i drive, for some reason I experience panic attacks because i always think my phone will explode causing me to crash and die.
when the replacement was available, I Spent an hour in the store, a additional half an hour backing up my phone and making sure everything is prepared for work. and today i get a text message that I should return the phone. Sick and tired, i switched to a iphone. But i never recieved my 256GB SD Card, and now i have a Samsung VR that has exceeded its grace period. I called Samsung and they said they dont know anything about the 256GB SD card gift as well as they cant help me with my refund on the samsung VR.
Thanks to samsung, now i have X amount of money and time lost, and a anxiety disorder.
Hello, I bought 2 Samsung galaxy note 7 on Swappa.com. (was recalled) I have the original receipt for one which I have tried to exchange with Samsung (Called 4 times) and they wont exchange it. They told me to take receipt to a Verizon store and if they refuse to exchange it to call them back to reach for a resolution. Called today and said theres nothing you can do. I cant use the phone battery will explode, cant sell it, Is there any possibility to do something about this case? I paid with Paypal. Thank you!
AT&T and Samusung offered a promo in April, 2016. Add a line and get a galaxy s edge on "Next" plan and get a free Samung 48" smart Tv. I did everything required by Samsung and never received the tv. They say I "didn't qualify". After numerous attempts by phone with promises a supervisor would be calling. They never called. After numerous emails to promo support and "support ticket" response, I have yet to receive an email either.
I've giving my daughter a Samsung Chromebook for Christmas 2014 because she needed it for school work. Already in January I had to contact Samsung due to the screen going blank and her not being able to use the laptop. After a chat online for about and hour I was promised a repair and free shipping and receiving. After a couple weeks later my daughter contacted me and stated the screen came off the hingious and the screen went blank again. At this point I was frustrated. Knowing I just got the laptop back this should not have not occurred. I practically gave up, now a year goes by and of course my daughter is in her senior and her classes required to online and she is failing that class because she has no computer at home to complete her work. What do I do after speaking to her guidance counselor, I contacted Samsung. Samsung state there nothing they can do to help. I must contact there repair tech for pricing on repairing the Chromebook. When contacting the repair tech, I was giving a price of $135. I paid $180 for the Chromebook and I gonna 75% more on getting it repaired. The answer is no. What I will do is buy a apple mini notebook to know I receive customer satisfaction. I said to myself, this is why once I switch from Samsung to apple, I stuck with apple. All Samsung products are garbage and so is there customer satisfaction. It's really sad how my child has 3.8 GPA when she started her senior year and now it's being lowered due to her not being able to do her work for not having a laptop in a matter of weeks. Education is very important to her and I. At this point she is looking into college which is very hard to research because unfortunately she was giving a low budget laptop that only lasted her less then 6 months. In hopes to take care of my daughter's issue immediately, I can't because I am a single parent. Hopefully I will resolve it sooner then later.
I bought a Samsung DVD Blu Ray player to access YouTube. After one year or so, it would not connect to the internet. When I contacted them they said that is an older model and we no longer support it so I bought another newer model. This one had a problem and still under warranty so I sent it back to them to repair it
They repaired it, but it came back no longer connecting to the internet. I sent it back they didn't repair it. Sent it back a third time, and this time they said it is out of warranty and we will not repair it. Pay us $80 and we will send you a new one. I kept saying that this was under your control and you basically damged the product and sent it back to me while it was under warranty, but they refused to do anything about it. They have absolutely the worst customer service you can imagine.
I was on hold for more than 1/2 hour and after being routed to the Carrebian, Phillipine, and finally the USA, they said they will not repair it for me. I will never buy a Samsung product again.
I bought a Samsung 6 edge cell phone less than one year ago. The phone justs shut off and does not restart. The phone is under warranty however, numerous attempts to get my phone fixed has gotten no where. I have spent literary over 10 hours with their stupid costumer service, suppling them with receipts after receipts, proving to them that the phone is less then one year old. There costumer service people just give me the run around. They are unresponsive, unorganized and nonexistant.
I do not recommend any Samsung phones and my familly and I will not be buying any Samsung products.
My almost new Samsung Galaxy S7 reset ITSELF. I lost all my photos, contacts, etc... When I tried to get back on, the Google accounts would not work. I was locked out for days.
I contacted Verizon- they couldn't help after spending literally HOURS. I as told to contact Google! Yeah- try that one. I tried multiple times to contact Samsung but sat on hold forever.
I finally got thru to Samsung and they were so rude.- 'Sharman' and SUPERVISOR 'Cessali'. They did not apologize for the fact that the phone RESET ITSELF and I lost everything on it. They did not care that my Google accounts woud not work and, as a result, I spent more frustrating HOURS which turned into DAYS.
THis Galaxy S7 had problems from the start- lost calls and no service. My husband's cheap phone had perfect service but my Galaxy S7 would not have service -so obviously it wasn't the provider, but the phone. Anyway, Samsung tells me that I have to send my phone back to them. PROVE I own it despite the fact that I had the Verizon Rep inside the Verizon store contacted Samsung directly.
THe Verizon Rep. also told me after hearing about the issues with my phone that the fact that the Galaxy S7 reset ITSELF and the fact that I had problems with the Galaxy S7, my phone was under warranty. In fact, I have only had the phone for 2 months. However, SAMSUNG REFUSES to honor the warranty. SAMSUNG expects me to prove I own the phone, send the phone to THEM, and then wait for Samsung to unlock the phone that shouldn't have been locked to begin with. SAmsung says that the phone issue IS NOT related to the warranty since I am just locked out. HUH! Samsung is skirting the real issue that clearly the REASON I am locked out is because there is a DEFECT or GLITCH with that phone.
SO, now I have to wait for Samsung to receive my proof of purchase, send me a call tag, return my phone, wait for Samsung to unlock it- THEN go back to Verizon and Verizon will then replace my DEFECTIVE phone!!
And, Verizon Reps (TWO of them) told me that other customers have had the same exact issue with Samsung. One lady has repeatedly sent her phone to Samsung for it to be unlocked only to have Samsung return her phone STILL LOCKED- This customer has been dealing with this for SIX MONTHS!!
Anyone out there PLEASE contact me or submit complaints against Samsung. I would LOVE to join anyone else in a law suit- just on the principle alone...Also, submit complaints to the Better Business Bureau and The Federal Trade Commission.
I will be researching online EVERY place possible to submit complaints against Samsung. I will spend as many hours as Samsung has stolen from me writing complaints.
My almost new Samsung Galaxy S7 reset ITSELF. I lost all my photos, contacts, etc... When I tried to get back on, the Google accounts would not work. I was locked out for days.
I contacted Verizon- they couldn't help after spending literally HOURS. I as told to contact Google! Yeah- try that one. I tried multiple times to contact Samsung but sat on hold forever.
I finally got thru to Samsung and they were so rude.- 'Sharman' and SUPERVISOR 'Cessali'. They did not apologize for the fact that the phone RESET ITSELF and I lost everything on it. They did not care that my Google accounts woud not work and, as a result, I spent more frustrating HOURS which turned into DAYS.
THis Galaxy S7 had problems from the start- lost calls and no service. My husband's cheap phone had perfect service but my Galaxy S7 would not have service -so obviously it wasn't the provider, but the phone. Anyway, Samsung tells me that I have to send my phone back to them. PROVE I own it despite the fact that I had the Verizon Rep inside the Verizon store contacted Samsung directly.
THe Verizon Rep. also told me after hearing about the issues with my phone that the fact that the Galaxy S7 reset ITSELF and the fact that I had problems with the Galaxy S7, my phone was under warranty. In fact, I have only had the phone for 2 months. However, SAMSUNG REFUSES to honor the warranty. SAMSUNG expects me to prove I own the phone, send the phone to THEM, and then wait for Samsung to unlock the phone that shouldn't have been locked to begin with. SAmsung says that the phone issue IS NOT related to the warranty since I am just locked out. HUH! Samsung is skirting the real issue that clearly the REASON I am locked out is because there is a DEFECT or GLITCH with that phone.
SO, now I have to wait for Samsung to receive my proof of purchase, send me a call tag, return my phone, wait for Samsung to unlock it- THEN go back to Verizon and Verizon will then replace my DEFECTIVE phone!!
And, Verizon Reps (TWO of them) told me that other customers have had the same exact issue with Samsung. One lady has repeatedly sent her phone to Samsung for it to be unlocked only to have Samsung return her phone STILL LOCKED- This customer has been dealing with this for SIX MONTHS!!
Anyone out there PLEASE contact me or submit complaints against Samsung. I would LOVE to join anyone else in a law suit- just on the principle alone...Also, submit complaints to the Better Business Bureau and The Federal Trade Commission.
I will be researching online EVERY place possible to submit complaints against Samsung. I will spend as many hours as Samsung has stolen from me writing complaints.
On July 20th my wife called to report the LCD on her Samsung Galaxy S6 had stopped working. She was advised to send it in, which she did. I'm going to save all the details in between, but suffice it to say we were originally told that we were going to be charged for the repair, after a BBB and much frustrating conversation, Samsung agreed to waive the fee. Instead of repairing the phone, it was returned unrepaired, according to Samsung, by "customer request", we made no such request.
After numerous additional phone calls with support, the phone was recalled to Samsung for repair. I then spoke with Roosevelt and Kristen in the RMA Center (both managers) who assured me that the phone would be immediately repaired and returned. On 8/5 I was told I would have it 8/8, on 8/8 I was told I would have it 8/9, on 8/9 I was told I would have it 8/10, on 8/10 I was told I would have it 8/11. It finally arrived 8/12. On 8/12 (23 days after the original shipment) I opened the box to find a repaired phone without the SIM Card Tray, meaning I am unable to use the phone. An additional hour on the phone yields the answer that it will be 7-9 days for me to receive a SIM card tray. OVER 30 DAYS AFTER PHONE WAS SENT FOR REPAIR!
Each and every step of the way I have been given inaccurate information by Samsung reps, told things that were just plain untrue and then even after escalation and "everything being taken care of" I was returned a phone that can't be used. If this weren't so awful, it would just be comical. How is it possible that this is the customer experience for a company that is providing a premium brand and where we paid nearly $700 for the phone?
I purchased a Samsung French Door/Bottom Freezer/Refrigerator for my home in Margate, NJ. This refrigerator was purchased on April 20, 2013 from Home Depot for a summer home. I use this refrigerator 3 months a year. This May when I returned to my Margate, NJ home, I could not open the freezer door. I tried pulling it open with the door handle which broke off. I called Samsung and asked them about fixing this problem. I explained that I think it had to do with the seal/gasket as it was so tight, that the freezer would not open. They told me that since I did not have an extended warranty, they could not help me. I explained to the Samsung representative and then his manager, that I had only used this freezer 6 months total and do not keep much in the freezer since it is a summer home and I had just moved down for the summer. Having been a homeowner for 50 years, I have had only 2 refrigerators the entire time for my home in Plymouth Meeting, Pa.
Each lasting 24 years (without an extended warranty). Last year, in good faith, I purchased a new Samsung French Door Refrigerator from Best Buy for the Plymouth Meeting home as I had, so far, not had any problems with the one at my Margate home. I also purchased a Samsung TV. Now I am sorry to say that I would never purchase any Samsung product again! Not only was the Samsung Rep not interested in my problem but the Service Center he recommended has been a nightmare!! I have had 3 different repairman (from the same company) out 3 times and the freezer has still not been fixed. As of this writing, Monday, August 8, 2016, I am still waiting for a new part (each time they tell me something different) and a repairman who knows what he is doing. Not only is it disappointing that it is not fixed but each time, I am waiting for the call for the “new part” or a 4hour window 2 weeks later of when the repairman will show up! My time is valuable too but I need to be “on call” for the repairman to come. Also, the expense to fix a practically new refrigerator is outrageous and I think the refrigerator/freezer will never work properly! Samsung, your customer service is terrible. I wrote a review on your website but never heard back from you. Now I will be telling all that I can about Samsung service. To purchase a product from Samsung without “extended warranties”, is a worthless purchase!! As a side note, we have been in business since 1952. If we gave service the way Samsung gives service, we would be “out of business”! I also write a blog for my website. If I do not hear from Samsung, this will also go onto my blog.
Samsung Refrigerator/Freezer.
I purchased a Samsung French Door/Bottom Freezer/Refrigerator for my home in Margate, NJ. This refrigerator was purchased on April 20, 2013 from Home Depot for a summer home. I use this refrigerator 3 months a year. This May when I returned to my Margate, NJ home, I could not open the freezer door. I tried pulling it open with the door handle which broke off. I called Samsung and asked them about fixing this problem. I explained that I think it had to do with the seal/gasket as it was so tight, that the freezer would not open. They told me that since I did not have an extended warranty, they could not help me. I explained to the Samsung representative and then his manager, that I had only used this freezer 6 months total and do not keep much in the freezer since it is a summer home and I had just moved down for the summer. Having been a homeowner for 50 years, I have had only 2 refrigerators the entire time for my home in Plymouth Meeting, Pa. Each lasting 24 years (without an extended warranty). Last year, in good faith, I purchased a new Samsung French Door Refrigerator from Best Buy for the Plymouth Meeting home as I had, so far, not had any problems with the one at my Margate home. I also purchased a Samsung TV. Now I am sorry to say that I would never purchase any Samsung product again!
Not only was the Samsung Rep not interested in my problem but the Service Center he recommended has been a nightmare!! I have had 3 different repairman (from the same company) out 3 times and the freezer has still not been fixed. As of this writing, Monday, August 8, 2016, I am still waiting for a new part (each time they tell me something different) and a repairman who knows what he is doing. Not only is it disappointing that it is not fixed but each time, I am waiting for the call for the “new part” or a 4hour window 2 weeks later of when the repairman will show up! My time is valuable too but I need to be “on call” for the repairman to come. Also, the expense to fix a practically new refrigerator is outrageous and I think the refrigerator/freezer will never work properly!
Samsung, your customer service is terrible. I wrote a review on your website but never heard back from you. Now I will be telling all that I can about Samsung service. To purchase a product from Samsung without “extended warranties”, is a worthless purchase!!
As a side note, we have been in business since 1952. If we gave service the way Samsung gives service, we would be “out of business”! I also write a blog for my website. If I do not hear from Samsung, this will also go onto my blog.
Purchased my Galaxy s6 out of pocket for $800.00. I have had it for 5 months and it just stopped working.... Sent to Samsung and they said it had liquid damage and sent it back unrepaired. My phone has had no liquid damage and after investigati g this I have found hundreds of reports of the same thing happening and Samsung stating the exact same thing and not repairing these phones. I have found out this is a hardwRe malfunction in all of there phones and they will not take the steps necessary to fix this issue. I contacted Samsung and they stated my phone was not repairable, however when I contacted. Repair compant they stated it can be repaired at a cost ... WTF??????? Samsung is the worst company ever and I should have never given up my iPhone and bought a phone from a company that is decietful and lies to all there customers just to make a buck....... All I wanted was my phone fixed and now I have to pay another 300 to fix a phone that is not worth it !!!! I will never buy from Samsung again .. I need all the people who have had the same issue with this to contact me .. I want Samsung to pay for this and be held to a higher standard of buisness
Trying to install a new refrigerator from Samsung only to find out that the two screws to hang the freezer door were mssing. Called their customer service and a Tajameka promised to send them out (5 to 15 days). Followed up around 10 - 11 days and the next CSR said to wait a few more days. Called today after 19 days and this CSR now says they don't provide missing parts and for me to call their parts department and pay for the two screws.
Now the cost of the screws is minimal. What is real bad about the situation is that the CSR misled me to wait for something they had no intention of doing.
Secondly, they ship out a new appliance missing two small screws and they would not take care of the situation. What kind of customer service is that? What service?????
I bought a Samsung Range model#NE59J342055/AA from Sears in Baker, La. on November 23, 2015 the day before thanksgiving. I just want to say that it is the worst product that I have ever encountered from Samsung. I own several products from Samsung-washer, dryer, television, and 3 cellphones. I was currently in the process of buying a refridgerator from them after this, no longer. The problems started with the discoloration of the cooktop and I called about it 2 days after the I got it they said that a little discoloration was normal. Well it is worst and the steam cycle does not work you suppose to remove the racks and pour a 1/4 of a cup of water in the bottom pan and allow the steam cycle to steam off the gunk in the oven. Well it did not work I called Sears 1800-469-4663 and 1800-767-2000 and they refused to fix it nor send a repairman they had a more "Hands off"and gave me the numbers to Samsung 1800-726-7864 after going through the menu I finally got to the service dept. The CSR was rude and tried to belittle me as if I could not read nor follow simple directions. I explained that I could read and followed the directions that were given in the booklet that came with the Range. Needless to say that this was going nowhere I asked for a supervisor and he was just as rude as the CSR. I had just wasted 2 and half hours on a call and still all I got was that they would put in a service call for an additional fee and hung up on me. I did not even get the service call ticket number I had to go online and do a chat with Samsung that CSR tried to help she at least got the ticket# for me. If your are thinking that Samsung makes wonderful products because of their phones think again, at some point something will get broken and you want help for that product and you are well within your limits or warranty rights think again before buying Samsung. They have awful service and their customer service department is rude, obnoxious and callous. Makes me wonder about their business practices everywhere else, you have lost me as a customer and I hope you the consumer heed the warning given here and learn from it, I know I have.
I am writing because I have tried calling Samsung service and it has basically wasted my time. I get different answers depending on who you talk to, in addition to speaking to rep's from all over the world, a couple of which have shown poor comprehension of what I'm even saying.
But in the end, Samsung has failed to stand by their product. About 18 months ago I purchased a Galaxy Note 4 Edge. My first Samsung phone, and I absolutely loved it until today. Between dealing with Samsung customer service and my broken, unusable phone, it has been a nightmare.
Sometime through the night, the phone shut off. While trying to turn it back on this morning, the phone will not turn on. It doesn't respond to the battery along - it will not turn on. When plugging it in, the phone turns on, however, it heats up so quick that it continually shuts itself down during the boot process. Startup, shutdown, over and over. All the while getting tremendously hot. The phone has actually started melting my SIM card, in addition to burning my finger this morning. I have no doubt that if left plugged in, it would catch on fire. I'm surprised it hasn't yet.
One of the Samsung rep's told me that this was a known design flaw. It's a known issue, and most of the phones fail within the 1st year and are covered by warranty. But because my phone, with this known design flaw, somehow made it to 18 months, I am on my own with the repair. Samsung basically told me to mail the phone to them (and make sure I pay for the shipping), wait until they troubleshoot it, and they'll get back to me to let me know the price and see if I want to fix it. In addition, I think the last rep I talked to basically told me that they would charge me $70.31 to even troubleshoot the phone (can't be 100% sure, as he was hard to understand).
My big issue is that I have to pay Samsung to "troubleshoot" and fix a problem that they know about, and is inherent in this model (specifically this serial number). They made a design mistake, and I have to pay to fix it. The phone was not dropped or damaged in any way. But tough, pay to fix the phone. In addition to not having my phone for several weeks. I have important appointments coming up, and now cannot be reached by phone.
Not only that, but Samsung customer service sent me on a wild goose chase, on Mother's day of all days. For example, they told me to go to Best Buy because they are Samsung certified repair technicians. Best Buy laughed when I showed up. What a waste of time!
I am not happy with Samsung for their product, the known design issue I'm being screwed with, their customer service (communication skills and process), and after being a completely happy first time customer, which intentions on being a lifelong customer, will NEVER BUY THEIR PRODUCT AGAIN.
We replaced it with another brand. Now at 2 1/2 years the microwave failed. We replace it also. After reading the complaints about Samsung refrigerators, we are holding our breath. DO NOT BUY SAMSUNG appliances.
We purchased a Samsung appliance package from Lowes 2 1/2 years ago. At just over 2 years, the dishwasher failed. We had it repaired and it suffered the same failure 2 weeks later. We replaced it with another brand. Now the microwave has failed. Instead of have it repaired, we replaced it with another brand. After reading the reviews on Samsung refrigerators, we are holding our breath. DO NOT BUY SAMSUNG APPLIANCES.
I purchased a Samsung Washer/Dryer 2 months ago, and I have been COMPLETELY unsatisfied with the product which I believe has a flaw. Samsung has done ABSOLUTELY NOTHING other than play games with me. My issue is that the fabric softener tray COMPLETELY fills up with water (all the way to the top) and stays that way even after the load is finished. SO each time I have to empty the tray out in order to fill it with Fabric SOftener. That is NOT NORMAL and UNACCEPTABLE.
My first call was made 2 weeks after the purchase of the product. I got a bogus excuse, telling me to watch a bunch of videos and "flush" out the unit. AFter that didnt work, my second call was again with the same complaint. Answer #2 - is your machine aligned evenly with the floor? SO I had to get a handyman to make sure that the machine was 100% straight on the floor. Tickets #5113844180 and #2142726007. After all that testing, again more calls, and more excuses. I finally told them I want a service person sent out. Two weeks later finally someone came, and didnt even spend 5 minutes with me. Told me that you have to use 1/2 the quantity of the fabric softener which made no sense, and he left. So I tried that too and it still didnt work, tray fills up all the way.
I then called again and spoke with EXECUTIVE CUSTOMER RELATIONS, once again ticket #5113947320 and ticket #4135256929. They told me they would send a different company to come and look.
48 hours later STILL no one called. I called again, on hold for ONE HOUR, only to be told that tech support cancelled the ticket because "thats the way the machine is". I am REFUSING to believe that nonsense. There is obviously a FLAW in the machine and I spent $1500 to purchase and I am COMPLETELY DISATISFIED.
My final call I was told they are not going to do anything about it and thats final. Now I am writing to you as I am being RIPPED OFF and its completely unfair as I have now spent 15 hours trying o solve this.
I ordered a computer monitor from Samsung Direct on 12/06/15. It was in response to a direct solicitation email from them. The monitor has not arrived as of 12/17/16. I have called every week. Every time they tell me it may ship the next week. The next week I receive a new back order email. They charged my PayPal account on 12/07/15. Last week they told me they would refund my purchase price of $320.99. They have not. They use a clearing company to charge PayPal accounts. That comapny says they cannot refund my money. They tell me to contact Samsung. Samsung says the clearing company should process my refund. Nobody will give me my money back. I am out money and no monitor. PayPal says hey will look into it but it could taker 30 days. It took them less than a day to teke my money. They have had it for a month and a half. Now nobody can give it back. Stay away from this company. They could care less about thier customers.
WHENI FIRST MADE A COMPLAIN WITH SAMSUNG REGARDING THIS MATTER. THE TECHNICAL SUPPORT WAS NOT HELFUL SHE HAD MADE ME WAIT FOR A LONG TIME AS WELL AS WHEN ASK TO SPEAK WITH HER SUPERVISOR BSHE STATED THEY "NOT AVAILABLE" AS I REQUEST TO WAIT.
I HAD BOUGHT 2 SAMSUNG GALAXY GEAR AND IN A YEAR AND A HAFT TIME BOTH GEAR WAS NOT CHARGING. MY FIRST GEAR WAS SENT AROUNG OCTOBER OF 2015 AND I HAVE TOLD THEM THAT IT WAS NOT CHARGING AND THEY HAD FIXS THE PROBLEM WITH NO CHARGE.
NOW THAT MY SECOND GEAR HAS THE SAME PROBLEM SAMSUNG IS ASKING ME TO PAY $70.64 FOR THE SAME ISSUE. AS FOR THE PERSON I SPOKE TO ON THE PHONE HE STATED THAT THE SOFEWARE IS ONLY GOOD FOR ABOUT A YEAR AND A HAFT AND ITS NOT COVER BY THE WARRANTY. I JUST BOUGHT A $350 WATCH THAT GOOD FOR ONLY 1 YEAR AND HAFT.
I CONTINUE TO EXPLAINED TO HIM THAT I SHOULD NOT BE CHARGE ON DEFFECT ITEM FROM SAMSUNG, THEY WERE NOT HELPFUL.
No more Samsung phones, they have the worst warranty and service ever. #Samsung_Canada Here is my emails between me and them Re: Case #5113201184 Thank you for your email thet confused me again as usual, if you read my email below you wouldn't ask me to go back to the service center because as I explained to you on the email below and over the phone that on my last visit to your service center they told me not to come back if I have the same issue again but to call you!!!! But as usual you are trying to find excuses instead of fixing the issue, again my phone is not working and your service center can't fix it and you are not able to help me fixing my phone and every time I call you guys you ask me for more requirements and try to make it harder for me and at the end you do not provide me any solutions and give me more excuses..
I went to your service center 3 times for dropping off the phone and 3 times you pick it up in total 6 times and called you about another 6 times and still my phone is not working!!!! You promised me to call me after receiving my email but you didn't. I can't wait more than that without phone please help me to repair my phone asap without any more excuses Ramy Bastaros Sent from my Samsung Galaxy Note5. -------- Original message -------- From: casvc05 Date: 2016-01-03 4:07 PM (GMT-05:00) To: 'Ramy Bastaros' Subject: RE: Case #5113201184 Dear Samsung valued customer, Upon your request your case has been reviewed and the following is the resolution provided: Unfortunately, Samsung will not be able to accommodate your replacement request and we can only proceed with repair under warranty. Please be advised that as per our policies and procedures we will need a minimum of 3 valid completion reports (meaning that a defect was actually found or minor component parts were replaced) before taking in consideration exchange or replacement of the unit.
The documentation we have received from you shows that there is only one valid completion report stating that minor component parts were replaced (please review 3th report). We strongly suggest if you are still experiencing issues with the product please send it back to our service center for further inspection/repair. We truly apologize for any inconvenience it may caused you. Best Regards, Ailyn P. NOTICE: This message, including any attachments, is only for the use of the intended recipient(s) and may contain confidential and privileged information, or information otherwise protected from disclosure by law. If the reader of this message is not the intended recipient, you are hereby notified that any use, disclosure, copying, dissemination or distribution of this message or any of its attachments is strictly prohibited.
If you received this message in error, please contact the sender immediately by reply email and destroy this message, including all attachments, and any copies thereof. AVIS : Le présent message, y compris toutes ses pièces jointes, est destiné à l’utilisation exclusive du ou des destinataires prévus et peut contenir de l’information confidentielle et privilégiée, ou de l’information autrement protégée contre la divulgation par la loi. Si la personne qui lit le présent message n’est le destinataire prévu, vous êtes avisé par la présente qu’il est strictement interdit d’utiliser, de divulguer, de copier, de diffuser ou de distribuer le présent message ou ses pièces jointes. Si vous avez reçu ce message par erreur, veuillez communiquer immédiatement avec l’expéditeur en répondant au courriel, puis supprimez le présent message, y compris toutes les pièces jointes ainsi que toute copie ayant été effectuée.
From: Ramy Bastaros [mailto:[email protected]] Sent: Sunday, January 03, 2016 2:48 PM To: [email protected] Subject: FW: Case #5113201184 Hi I attached the bill of sale with the 3 repair reports as you advised, please call me as soon as you receive this email to fix this issue today as we agreed over the phone, I can not wait any more without phone. you can reach me at this number: Thanks Ramy Bastaros From: [email protected] To: [email protected] CC: [email protected] Subject: RE: Case #5113201184 Date: Wed, 30 Dec 2015 21:00:16 -0500 Hello there, I purchased Samsung S6 edge in the first thousand people in pre-order about 6 or 7 month ago. About 2 month ago my phone started to freeze a lot and I had other few issues with the Bluetooth and the notifications, so I took it to your store at Heart Land Mississauga for repair. 2 days ago I took it again to your store for repair because the phone was shutting down by itself, does not boot up and frozen at Samsung logo sign. today I took it back again to your store for the 3rd time for the same issues, the phone was shutting down by itself, does not boot up and frozen at a video screen.
however, when I took the phone back today they told me that they did what they can do and if the issues happened again not to come back to them but to call this number 1-800-726-7864, few minutes after I left the store the phone got frozen again and couldn't reboot up so I called the number that they provided me and your associate advised me to charge the phone to 100% and then call back otherwise he can not help me, however I did that but the phone gave me a very hard time to be charged because it was freezing a lot and once I am done I called back and another associate advised me to send this email, I asked her so why the first associate asked me to charge the phone first she did not give me an answer and said this is the only way she can help with. at the end I am really confused and I can not use my phone for more than 72 hours now and everyone is giving me a deferent answer but no one fixed my phone. please open the attachment to find the repair reports and advise asap. Ramy Bastaros
I have a SAMSUNG cumputer for about 4 years, and my computer it was working fine, until the windows 10 stop to work. I called SAMSUNG, costumer service and a lady, told me that it was a very easy task to fix my computer. She guide me step by step to fix it and she just restaured my computer as a new one. I lost everything that it was in my computer. And she just was telling me Im sorry, not can do about it. After a tone of call one lady even oferred me a insurance contract for a year for $15.00 per month for 12 months, so she can try to help me. What should I do?
I received a damaged TV that I purchased from Samsung.com. I called and gave the complaint. I was told that the TV needed to be serviced, I do not know why, because if its broken I want a new TV. I was told that it is part of the routine to have a new tv serviced once it is at the customers home. Fine. It was serviced by a place in NJ Phone # 201-672-9501 They came to my home on 12/16/2015. The technician said, that screen is damaged. Someone will call you within 48 hours.
So they did, today, this morning. The service place called. Their message was to call Samsung so that Samsung can help me. I called Samsung. I was transferred to executive something, the executive something department, transferred me to sales because they could not do anything since the TV was serviced. Sales told me that they could not do anything either.
Who is going to help me get a new TV and how? I am so disappointed with Samsung.
I am your number the number one promoter of your products, especially TVs. I am a social worker here in NYC. I help so many people with serious issues and I do my best to help them achieve the best quality of life possible.
I know that someone at Samsung can make sense of the fact that if a TV comes damaged it has to be replaced. I did my part, I need Samsung to do theirs. I spent 1:23:46 hours on hold to no avail.
My samsung galaxy note 4 has been having issues for the past few months. The two main issues are the gyroscope and the antennas. The way that i am able to tell that the gyroscope is faulty is that it does not respond properly when placing the unit in a vr Virtual reality) headset. You can place the phone in a headset and use it to look around. If the gryo is working properly, it will track the movements of the head and display it accordingly on the screen. In addition, the antennas are extremely spotty, dropping calls, and not providing adequate call quality.
My device was rooted a few months ago, but the gyro test was done prior to the root. In addition, i have contacted my cell service provider and they sent me a hotspot cellular range extender, which the note 4 will connect to and periodically drop without warning.
The root is software based and, while it can affect hardware, should not prevent samsung from inspecting their hardware; which is covered by their manufactuer's warranty. They did not inspect hardware at all. The repair statement that i received said that the symptom is: configuration issue/data. This is incorrect. I contacted samsung and informed them of the issues of the phone, which was not software related.
According to section 1201A)(1) of the copyright law, rooting is a completely legal action and within the rights of the consumer. Refer to: "(3) computer programs, in the form of firmware or software, that enable used wireless telephone handsets to connect to a wireless telecommunications network, when circumvention is initiated by the owner of the copy of the computer program solely in order to connect to a wireless telecommunications network and access to the network is authorized by the operator of the network."
I am begging all prospective refrigerator buyers, do not buy a Samsung refrigerator. The display for the filter will not work after a year and more importantly, the ice maker ( big expense) will fail after only a couple years?, I tried contacting these muther @&$)ers , but they will not respond! Buy a or other insteadM
I bought my first Android from this company and what a nightmare it was!
Once I started having problems, I immediately contacted them by their company facebook, website and personal emails and Not One Single Person Replied, Period!
This is Not Good Service to say the very least!
Here is a copy of most of my letter for You to Read for your reference and further review.
Samsung Electronics Reviews
Purchased S7 Edge SM-G965F from Jet.com. Tried to register. Model is not even in drop dow list on website so you can not register it. Samsung does not provide an email address, however they do provide an internet form. The problem is that you have to fill out the seemingly endless list of questions each time you correspond on the same subject. Suspect the answes are by AI because eac time I ask a question it says it does not understand.
Samsung customer support is only a facade.
Re: A Customers Nightmare Journey 4141748309 Please indulge us for a story about our experience with our last Samsung purchase. We think you’ll find it enlightening. It should tell you what our purchase was like from our point of view. Maybe it will help you in dealing with customers in the future. Around January 1, 2017 we purchased a Samsung Range from JC Penney’s. We also purchased an extended warranty to protect ourselves for the next 5 years. We registered our Range with the corporation as suggested. Mid-February, my wife followed the directions carefully and used the self-cleaning option. That was our mistake! Then around March 1, the oven would not work. As my wife set the temperature to bake at 450 degrees, the LED flashed ‘lock’ and the temp only would register 125 degrees. We immediately called Samsung and scheduled a service call. I received an email that a warranty ticket was open and sent to Aksarban TV. That ticket #4141577783 was created and sent to the only warranty service department 2 ½ hours away, Topeka Kansas. After waiting some time and not hearing about a scheduled visit I called Aksarban and inquired. The CSR said that they didn’t have a ticket with that number. After some time we determined that they had indeed received the warranty ticket, but denied it because it was not cost effective for their service man to drive this far for only
$5.00. She indicated that Samsung would reassign that ticket to someone else. Thereafter I called Samsung to inquire. Your CSR at first said that it would be reassigned. After a little research, he determined that it was not because there was no one else, and that it was setting there waiting. As I understand it, had I not called, the ticket would have set in open status until that time. So now we are without an oven for a couple weeks. I called Samsung again and was told that they would have to send this issue off to another department for review and it would take 3-5 business days and they would respond to my complaint. I asked to speak to a supervisor. Under these circumstances, we felt this was unreasonable and that it should be expedited. The supervisor was cordial, and said he would relay this request. Whether he did or not, I have no idea. Suffice it to say, it took longer than 3-5 days before we finally heard anything. Let me interject at this point and let you know what is going on with JC Penney’s. I called the Appliance Manager (Earl), and began relaying all this to him. He was as shocked as we are about how this was playing out, and began thinking of ways to help us. Since the Range quit working after 30 days of purchase, Penny’s would not take it back for refund or exchange. And our JC Penney’s warranty with them would not kick in until January 2018. We just kept him posted about our progress, or lack thereof with Samsung. On March 23 I received an email that I needed to send a copy of our sales receipt to the Document Processing Department. New ticket #5117083057. They would contact us within 24-48 hours. By this time Earl at Penny’s had told us that Samsung would either replace the Range or pay for it. From our conversations over the last two weeks with Samsung, nothing was ever said about this either way. After 48 hours, passed without hearing from Samsung, I called and talked to a CSR about why we have not been contacted within the 24-48 time frame. After a heated discussion, the CSR hung on me. At this point we were trapped. We could not go and purchase a new Range. We had no confidence that your company would satisfy us either way. We could have been stuck with two Range payments. And no Samsung CSR could give us direction or time frame that would satisfy our confidence level. I received a call on March 31, from Samsung explaining that they were indeed paying for the Range, however they were not paying the taxes. I guess after a little persuasion, they saw it our way and calculated the taxes into the refund we were to receive. We are now 3 weeks out without a working range. On April 11, I received an email, stating that I had to complete and return the attached form, Customer Refund Acceptance Document. That should include the Transaction number, signature, removal of serial number and picture of the cut power cord. I called and talked to a very nice Samsung CSR named Jason and told him that if I cut the cord, I will no longer have a stove OR oven. Jason waived that part, so we scanned and emailed the document as requested. That was April 16. On April 17, I called and was told that the document was in progress and it would be mailed out April 18. It was to be mailed because their direct deposit was not working. Imagine my shock!! Of course that was a lie! We still had not received the check by April 26, so I called and was told that the request had been submitted. I called on April 27 and the CSR said the request was in progress and the check would be sent out in 7-10 days. We received the check May 1, 2017. We cashed the check and paid Penny’s for our new Samsung Range!! After approximately 8 weeks without an oven, multiple phone calls, emails, promises, time spent on hold, rude CSR’s and lies, we have a Range that sits in our kitchen that’s paid for and is still broke! We still have no working oven to date! So now we have to pay someone to haul it off or pay a dump fee for appliances! We also have a $69.99 extended warranty with Penny’s that is really of no use! We cannot begin to tell you how disappointed we are with the way this was handled. No one should have to spend this much time and effort for any one product. We understand things break. But the way ‘customer service nightmare’ progressed really was and is unacceptable. Can you imagine a 75 year old woman doing all the things we had to do? How many of them have the capability to scan their documents? Take pictures and email them? Who would fight for them? The advantage they have is that they can set on hold for long periods of time waiting for a CSR to help them. I hold 2 jobs and this was a time waster! Most of your CRS’s were understanding. One even said they understood our frustration, as he was a consumer too! But to be patted on the back and say “I understand your frustration”, did not repair our range. We’re still here paid and broken! The real kicker after all this is that there are folks here in the St. Joseph area that service Samsung Ranges. It something that you as a company should have investigated more closely. Instead you have situations like this. We felt you should know what some of your customers have had to deal with in our area. And let me state for the record that we are not the only ones that have had this same problem with warranty issues. Sometimes a $553 check is not the solution to a bigger problem. How would you as a consumer felt if you had been treated this same way over a purchase? Thanks for taking the journey with us. Please consider how you can make a process like this, NEVER happen to anyone else!
I purchased a 55" KS8000 Samsung from a well known online seller. When it arrived it would not turn on. I called Samsung customer service to see if they had any ideas or if they could help in some way. After going through the process of answering dozens of questions such as is it plugged in and are you pushing the on buttom the representative opened a ticket to have someone come out and fix it under warranty. Apparenetly Samsung uses a company called USSI to contract out their warranty repair work (If you Google USSI you will find out no one wants to work for them as they ripoff the local repair techs). After waiting for a few days for someone to call me to schedule some time for a repair tech to come out I called USSI to see if I could speed up the process. Upon entering my ticket number their automated system didn't recognize the number and asked that I call Samsung. I then called Samsung and spoke with a rep who informed me that they couldn't find a local repair tech to come out and fix the TV (see earlier comment about no one wanting to do work for USSI). They then started the process for a refund. Here is where it got real fun. I would call in every few days to check on the status of the refund and every person I spoke with had a different answer than the previous. Some would tell me that I should be expecting an email at anytime to claim the refund and some would say that I will be receiving a call from a trucking company to schedule time for them to pick up the TV. As of today I have not received an email or a call from a trucking company. I spoke with a rep in what they call their executive customer service center (one level up from their foreign customer service center) and he basically told me that there is nothing else to do that I just need to wait and that there is no turnaround time for the next step. Might be this week or next week or next month - who knows. If I do not get resolution to this matter within a week I am going to file a lawsuit in my rural county's small claims court.
I received a Samsung Galaxy S7 for a gift last year. Due to the value of the gift, I immediately insured it. My previous cell phones had been purchased from Walmart along with their protection plan. In all of the years dealing with Walmart, I never once had an issue. I attempted to research various protection plans and decided on Samsung Protection Plus. This was the biggest mistake of my life. Within the last few days I have spoken with approximately 10 representatives. When I would ask to speak with a manager, I would be transferred to various other people.
Long story short, I explained to the representative that I did not want a refurbished phone. She explained that she would make a note for the warehouse prior to taking my deductible. Guess what I received...a refurbished phone with no sim card key. I was advised a sim card key is an accessory. The last representative James ID# 3370001 advised he would reimburse my deductible, however, I could not make another claim. His is the problem. The refurbished phone is warrantied for 90 days instead of the 2 year warranty I paid for. I thought I was getting a reputable policy with a reputable company, however, not true. Do not use this company. My first and last Samsung phone.
In June of 2016 I purchased a front load Samsung washing machine. On 3-31-17, my Samsung washing machine started leaking. It was a small leak, easily soaked up with towels. I called Homedepot to report the problem. I was instructed to report problem to Samsung since it was still under their warrantee. Samsung made me feel uncomfortable on that initial call. Several times they asked if there was really a problem with the machine, as if I was lying to them. They did agree to send a repairman out but could not get one to me until Wednesday of next week. On 4-5-17 a repairman from Williston TV came out and determined that the drain hose was leaking. He did not have the part so would order it and be back. The next appointment was scheduled for 4-10-17. One hour before the scheduled time frame I received a call from Williston TV indicating that the repairman was injured and could not come out.
I was rescheduled for 4-13-17. On 4-13-17 a different repairman from WillistonTV came out and replaced the drain hose. I put my first load into the machine the next day 4-14-17. After loading the Washing machine, I went upstairs to do other chores. I checked on the machine after 30 minutes, I found my basement FLOODED. Water everwhere.....machine dinging and not running. You can imagine the frustration I am feeling at this point my washer has not been working properly for a couple weeks....and now my basement was flooded. Myself and 3 others spent 2 1/2 hours emptying the basement and sucking up all the water with a wet/dry vac that I happened to have and then I brought in two commercial fans to finish the drying process. I lost a number of items that could not be dried out. I called Williston TV to report the problem and request they send a repairman out immediately. They stated noone was in the area to send. They assured me that a repairman would be out the next day which was Saturday. I also called Samsung and reported to them all the trouble I was having and that they would need to pay for the items lost and clean up needed in the basement. 4-15-17 came and went with no repairman from WillistonTV showing up nor calling to touch base. A call to Williston TV only resulted in an automated machine telling me customer service was closed for Easter weekend. My frustration is escalating.....fast. Again I call Samsung and inform them of my problems. I request a new repair company, anyone but WillistonTV. I was informed this was not a call customer service could make, that a special department would review and get back to me. I have yet to hear back from anyone.
I sent my Galaxy S7 in to be repaired after the screen went completely black and was unable to see anything. I purchased it on 10/22/16 and it was still under warranty. I could hear it ring and the alarm and everything worked on it. The screen was black that was it. I sent it in on April 5th they finally opened the box on 4/17. It showed the technician checks it out and at that point says unauthorized screen. I have only had the phone 6 months and when I sent it in it still looked like the say I bought it. I have not replaced the screen. Needless to say I received my phone today from them with a not saying they could not repair it because it was beyond economical repair and now the screen has a crack all the way down the center of the phone. This service department is a complete fraud. Now when I look at my account on Samsung my phone is stating it is out of warranty.
*04/18/2017//13:27:01//0001773863//Web-site (Internet)//ASC*
4/18/2017 12:26 PM-LUCIA MUNOZ: The unit is shipped.
*04/18/2017//10:29:47//0001773863//Web-site (Internet)//ASC*
4/18/2017 9:28 AM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*04/18/2017//10:28:19//0001773863//Web-site (Internet)//ASC*
4/18/2017 9:28 AM-PBA Inspection: The Unit did not pass Quality Assurance Check.
*04/17/2017//17:03:53//0001773863//Web-site (Internet)//ASC*
4/17/2017 4:03 PM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*04/17/2017//17:03:51//0001773863//Web-site (Internet)//ASC*
Unauthorized repair/Non-original LCD
*04/17/2017//10:06:25//0001773863//Web-site (Internet)//ASC*
4/17/2017 9:05 AM-Maria Garcia: Accessory: HEADPHONES,SD CARD 32GB,SIM CARD,SIM CARD TRAY
*04/17/2017//10:06:25//0001773863//Web-site (Internet)//ASC*
4/17/2017 9:05 AM-Maria Garcia: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)
*04/05/2017//21:49:27//R_CSP_C370//Web-site (Internet)//*
The screen has gone black. You are able to tell it turns on and the bottom button lights work and the blue light at the top comes on
I purchased a Samsung side by side refrigerator 3 years ago for approximately $3,000 not cheap! From what I understand now the same problem I am having has been had by many. The coils freeze up causing the fan to either stop working or become Extremely Loud. The only thing to do to resolve this is to empty your entire refrigerator out and thought about every 30 days! This is a ridiculous piece of garbage period so sorry I ever purchased a refrigerator from Samsung it will never happen again! Samsung's customer service is absolutely no help at all! They want to refer you to repair people who charge you 400 and up to come and look at it and replace parts and it still has the same problem over time. This was a huge mistake to buy a refrigerator from Samsung it will never happen again! Shame on you Samsung!
Bought the Samsung phone from Verizon got all the correct paper work from them twice submitted it all in the correct time finally I got a hold of them and got a report that the receipt from Verizon was unreadable one digit in the date well it must have been Ray Charles trying to read the receipt because it was Plumb clear from Verizon computer what the date was just a big scam from Samsung to get you to buy their sh**.
My Samsung refrigerator is only 7 years old and it just died last week. One repairman said it was the compressor. I did lots of research since I had no receipt info. Found out the compressor was covered under a 10 year warranty. So the first repair guy (not Samsung certified) said it was the compressor. Would cost a pretty penny to fix if it hadn't been covered.
HOWEVER, when I called Samsung, they said I had to have their *certified technician* come out to look at it for warranty work. He did....he said it wasn't the compressor, but *most likely* a freon leak somewhere in the closed cabinet. AND he was recommending not fixing it as it wouldn't be worth it!
Samsung says... OH TOO BAD, SO SAD. Since my warranty is only 5 years on the purchase, but 10 years on the compressor, then I'm out of luck. I complained loudly and so they are sending a second technician out because he kept telling me my compressor was covered and I asked WHY wouldn't that include the freon escaping somewhere connected to the compressor?
This is crap. These appliances cost thousands of dollars and they just expect you to accept that they sell you a lemon and then say SO SORRY?
I'll bet the story will be the same with the next guy.....
MEANWHILE, my Samsung dishwasher which is newer that the fridge is only working sporadically and probably needs work totaling just under the purchase price.
The first repairman said to stay away from SAMSUNG and LG appiances.....
Save your money. Don't buy a Samsung appliance. Personally, I'm not buying another Samsung product, but I highly suggest that you never purchase a Samsung appliance. Here's my experience.
I purchased a Samsung refrigerator. We thought it was great but a little over a year after we had it the ice maker stopped working. A few months later it started making a funny sound. A couple weeks later we noticed that it seemed warm. Turned out that ice had built up, the defrost wasn't working. Or so we thought. We had the defrost unit replaced, the computer replaced, the thermostat replaced. Nothing fixed it. Every few months the ice would build up the temperature would rise and we would lose our food. It became clear that the issue was not with the components but the design. Ice would build up in the drain which would cause the unit to not be able to defrost enough to keep the unit from freezing over.
I have sent Samsung many different emails about this and their answer is that they can't do anything because it is out of warranty. This very clearly isn't an issue that would be covered by a warranty but rather a design flaw. Last year, the freezer stopped working too. Out of the blue, it just wasn't cold. We removed everything and turned it into a planetree (just to make use of the space.) A few weeks later, we went to get a can of corn out and what do you know. Frozen corn. Since that time we never know when it's going to work. Out of the blue it will either work or not work. A unit that is about 7 years old shouldn't have both the refrigerator and freezer go out (they are separate units).
As if that isn't bad enough, we also bought a Samsung washer. This washer is about 5 years old. The washer is rusted by the bleach dispenser. It is so bad (and the washer shakes so violently) that we occasionally get rust on our clothes. There wasn't any abuse that could have possibly caused it to rust where it did. This is clearly just a part that didn't get painted properly. It's the point where the plastic from the bleach dispenser is next to the metal of the washer. Samsungs answer: we can't do anything about cosmetic issues.
We have lost over $2000 in lost food and repair costs and they have no remorse for their faulty equipment. Never again will I (or anyone in my family) purchase another Samsung product.
I purchased a high-end Samsung refrigerator Aug 2014. The refrigerator was purchased for a cost of nearly $3000. On November 28, 2016, it quit cooling any lower than 50 degrees. I expect it to last longer than two years. Nearly every day in December, I tried to call Samsung customer service about the non-cooling refrigerator. I got the run-around from everyone with whom I spoke. I suggested that the compressor had quit working--no sound, no cooling, a logical assumption. Meanwhile, $400 of food sat and spoiled in the refrigerator.
The Samsung response to my problem was to send the complaint to a local repair company who took 3 weeks to get to me. They have been to my house 5 times since Dec 23 and have replaced 2 parts that did not need replacing, charged me $400, and the refrigerator still does not cool. They never once checked the compressor since that wasn't part of Samsung’s list of what to do. According to the owner manual a compressor is something that is still under warranty. On Feb 1, 2017 the technician told us that it may be the compressor and coil that is broken and they have to order the part and will return for the 6th time in mid Feb to repair.
Now I have been 12 weeks without adequate refrigeration—by mid-February will be 14 weeks. It is not just an inconvenience. It is a health and safety issue. I have complained at the "executive" level of Samsung. I have written letters to the appliance head of Samsung and Best Buy. I have made complaints to the Better Business Bureau of New Jersey (the headquarters of that Samsung division). I have complained to Consumer product safety bureau, to Federal trade commission, and television consumer action hotlines.
I have continued to call Samsung customer non-service about the problem and each time they just refer me to the local repair service. This is a round and round process that never ends. The refrigerator is a lemon and I am asking for a replacement. More money has been spent on repairs than it would cost to replace the whole thing.
Shame on you, Samsung, for your dreadful customer service and shoddy workmanship in your products! Your customers deserve better.
I purchased an extended warranty after receiving several offers from Samsung Protection Plus. After a few months into the contract, I experienced issues with my Samsung tv. Samsung intiallly said there was no service available in my area, then transferred responsibility to Assurant Protection Service, or Federal Warranty Service Corporation.(same company). After three weeks of waiting for service and numerous calls, was told my contract was cancelled without cause and without my permission. My contract purchase price was refunded, but I told Assurant to keep my contract. They have denied, but cannot substantiate their reason for cancellation.
My contract only allows for three options: In-home repair, sending the unit off for repair, or replacement/refund of my television purchase price. No other options are available per my contract.
I will never purchase another extended warranty from Assurnat.
Washer- From day one this thing has made a high volume squeak on spin cycle. Additionally, received the notice of recall. Samsung works with Sears and let me tell you- Sears and Samsung repair services cannot keep an appointment. On the first scheduled visit they blocked a four hour window, I had to take half the day off work and NO SHOW. They "apologized" and then rescheduled another four hour window in which, go figure, they DIDN'T SHOW! I lost a whole day of work in total and had to use personal leave. I called them, they said they would compensate me for the loss, "no worries" they said. The facts are, they did NOT compensate me and tried to reschedule again, but could not guarantee that the technician would show within the time allotted- "we are just so busy right now." I told them I needed more than their $376 rebate if I bought a new machine,,, oh because, the machine costs $800+. I am going to take them to small claims court for lost time (well documented) and the cost of a new machine.
Matching Dryer- After having this thing for 1.5 years, the dryer stopped warming. I had to pay to have someone come out and fix it and now it is drying clothes,,, but is making a god awful sound. You/I cannot win with Samsung. This too will go into the small claims court complaint--- as there is proof that thousands of people have been having issues with both the washers and dryers. There is enough proof to claim that Samsung is building faulty washers and dryers... Will continue to update you all on this mess.
Contacted samsung 800-726-7864 10-20-2016 on extended warranty plan 338711036 for refrigerator repair icemaker, known defective. Keep getting the round around on service company that was during the repairs. on 12-16-2016 received call that they couldn't find a repair dealer in my area and were refunding the cost of the policy. This was after I had contacted them every week on status and had the name and phone number of the repair company. This is a totally unexpectable and a breach of contract agreement.
We purchased a Samsung front load washer and dryer from Nebraska Furniture Mart about a year and a half ago. In addition, we purchased an extended warranty on the product. This complaint is about Assurant Solutions, but it also included details about Nebraska Furniture Mart and Samsung, because we purchased the units there and purchased an extended warranty. The problems have included issues with Samsung directly, Nebraska Furniture Mart, and Assurance Warranty.
The first problem we experienced was within the first eight months of owning the washer and dryer. The dryer started making a grinding and squealing noise. Since it was still under manufacturer warranty (one year), Nebraska Furniture Mart transferred me to Samsung. Samsung gave us the run around and refused to send out a technician; specifically because the customer service rep stated we needed to pull the dryer out from the wall to make sure it wasn't a venting problem and also wanted us to make sure the dryer was leveled. I repeatedly tried to explain to the rep that it was not a vent problem and that the machine was squealing and grinding, all noises that represent a motor problem. Also, I told the rep that my spouse and I both have degenerative disc disease and cannot pull these machines out due to their weight without risking pinching a nerve, etc. In addition, the washer and dryer are off of our kitchen and the floor is already level; therefore, we should not need to check to make sure it was leveled. The rep still refused to set up a service appointment, so I had to contact Nebraska Furniture Mart directly in order to get them involved. They contacted Samsung and a service appointment was immediately set. The service repair company came out within a week and confirmed our suspicion that the motor was bad. It then took another week for the motor to come in.
About a month ago, the dryer started to make noises again. It progressively worsened over the next few weeks. So, last Sunday, I contacted Nebraska Furniture Mart. They transferred me to Assurant Solutions, the warranty they use for appliances. I explained to the phone rep that the dryer was starting to make the same noise as the year before, squealing and grinding. The rep tried to blow me off, stating the previous motor was replaced by Samsung and that they should cover it for a year. I attempted to explain to her the factory warranty only lasted a year. We have had it for over one year. Samsung did not extend the warranty when they replaced the motor. Then, she tried to say that Assurant Warranty will not send reps out for "noises" that a machine is making; rather, the machine has to completely breakdown. This is not how Nebraska Furniture Mart sold us the warranty. When I began to get mad, I threatened to report Assurance and Nebraska Furniture Mart to the BBB and the Attorney General's office, and I stated we had had numerous other problems with their warranties in the past. One example included a Kitchen Aid dishwasher purchased about seven years ago. One of the mechanisms in the machine was overheating water and was causing glasses to break, plastic to melt, and caused warping of internal components within the machine. When they sent the service company out, they refused to replace the component stating it was normal. Only after we filed complaints did the unit get fixed properly. Finally, she verified with Samsung that the dryer component was not covered under warranty; therefore, they were responsible for fixing it. And she finally set up an appointment for a service technician to come out to inspect the unit.
On 12/09/2016, a service rep from At Your Service Appliance Repair came out to inspect the dryer. He concluded within minutes that the bushings in the motor were going bad and that they needed repair. Then, he stated they would need to send in a request to Assurant Warranty for repair approval, which could take up to three days. That makes absolutely no sense. If a component is bad, the service appliance repair company should be able to order parts without obtaining approval from the warranty company. In my opinion, it sounds like they are attempting to get out of valid claims. Finally, because it is a component that has repeatedly failed within a year and a half of purchase, I believe Samsung’s parts are defective.
I also questioned the repair tech about why we would be experiencing so many problems with the Samsung unit. He stated it was the second unit today by Samsung that he had examined that had the exact same problem. He also stated that supervisors at Samsung and other companies like theirs routinely have supervisors who override engineers' specifications for machines, which lead to problems like these and other ones (e.g. exploding Samsung unit).
I have filed complaints with the BBB and the Attorney General’s offices in the state that the companies do business. If you want to file your own complaints, you’ll need the following addresses:
Fridge-1500$
icemaker has broke contiunously/the fridge door latch has broke
even after repaired it continues to quit working
Dryer had a plastic part that weve had to call a repairman to fix
Washer has had nobs that fall off
this will feel worth it to me if just one person decides not to purchase a Samsung product they r garbage and even the repairman told us how many samsungs he gets called out to work on.
I am amazed that Samsung now here before the Holidays begin-as decided to sell or I should say re-sell old broken phones some as old as 3-4 years old. Now refurbished and are being sold for top dollars. Example the Samasung galaxy 3/4- price now between $250-$400. Amazing- due to their exploding phones- they have resorted to selling old phones- refurbished for top dollars. meanwhile with 2017 around the corner- new Android phones coming out by the dozens. Samsung- shows no shame-or remorse. All it cares is the all might dollar. It shall resort to any way to recoup it's losses with their exploding phones- even reseling them- though they are harmful in other countries. I write this-because as an owner of Samsung phones- I am amazed- at the attempts by Samsung to sell anything for a profit. These refurbished phones would normally fetch no more than $100- if that much- but since we lost millions- let's see how gullable the public is.
Folks -please- and again I am a samsung user- but my phone gets hot under normal use. No wonder the larger models- exploded-and are being recalled. But to have Samsung attempt-this ploy of selling 4 year old phones- broken-fixed-for top dollars- is incredible and rather hard to digest even for me.
So for that cost- you can now buy a new Android phone- with better features- more Ram- for memory- faster- nicer- and better- and it won't explode???
Thank you- I hope you keep this in mind when buying a new phone.
Purchased a UN55H7150 in June 2014 for $1494.99. One month after the purchase, we unplugged the tv and left for a job in another state. Returned home, used the tv from August 2015 until November 2015 and again for a month in the fall of 2016. Therefore, we used the tv for less than six months and currently, we have a horizontal shadow across the middle third of the picture. I understand that the warranty is over but seriously, Samsung should stand behind a product that costs almost 1500 dollars and has not lasted more than six months. Samsung customer service said there is nothing they can do. We purchased the tv at hhgregg. hhgregg said we should have purchased the extended warranty. We do not feel that we should have to pay extra for extended service for a tv that should last longer than 6 months.
Mobile missing
When our recession hit badly in 2008, as a Realtor, I was forced to work for a big box store, as homes simply did not sell! I was excited to recommend Samsung televisions over all others to our customers. I would have to temper my excitement these days since I personally bought a Samsung product. In December 2013 Santa brought me a very nice Samsung PND510490Q1DXZA 51" Plasma televison. The television sold for about $775.00 at that time and
while it was not a top shelf 1080P model, it had a wonderful picture. As of November 9th, 2016 my Samsung Plasma has a bright narrow line running vertically from the top of the screen to the bottom of the screen. I contucted all the troubleshooting hoops that Samsung's customer service department put me through, an almost 50 minute conversation. Additionally, I contacted three separate television repair firms and all concluded my screen was dying,
and screen death can manifest itself in many ways, but the dreaded razor sharp, bright line from top to bottom of the screen is certainly one of them. I have owned this television less than (3) years and it is dying, and in my humble opinion this is absolutely terrible, a quality television should last far longer than (3) years. Let me assure you, Samsung WILL NOT help in any way if your television is one day older than one year. I spoke to a supervisior,
a Mr. Citriano, and he made it very clear, their warranty is one year, and there is not consideration given, they would not help me in any way and the only repair people they could recommend was USSI, located in Florida, that's right, Florida! They could not recommend anyone in Tennessee. I asked Mr. Citriano if he felt a $775.00 television should last longer than one year, and his response, well, it should, BUT, it's a piece of electronics and one just never knows how long an electronic piece will last. In my opinion as a consumer, if an $775.00 television will not last over one year, it's not worth buying!
So, with all of the above said, let me just give you a "hard learned" warning. If you are planning a plasma or LED Samsung television purchase, DO NOT BUY IT UNLESS YOU PURCHASE A "SOLID" EXTENDED WARRANTY", and I would go on to say a solid 5 year warranty. If you paid the price of a new curved Samsung 4K television, say $2,000.00 to $4,000.00, how would you feel if that television went out less than three years after you purchased it, well, I'm sure you would be livid, as any normal person would, and since Samsung flatly refused to help me with even a discounted part, you can be sure they are not going to help you!
The hard lesson I learned is, do you best to NEVER spend over say $900.00 on any Samsung Plasma or LED television, as most consumers cannot afford to replace their televisions after one or two years. THE ONLY WAY I WOULD PURCHASE ANOTHER SAMSUNG TELEVISON IS WITH A SOLID FIVE YEAR EXTENDED WARRANTY, and I would never spend over $900.00 to reduce my liability, in the event it does die, as my current television died after less than three years! Keep your initial investment in their products LOW to reduce your liability!!!
I purchased a S7 Edge June 26th 2016 from Verizon. On October 29 2016 the phone overheated while on a charger. The charger was a wireless unit that was purchased when I purchased phone. The overheating melted the charger, melted the phone case, damaged the exterior of phone,left the screen with a smokey haze,and left the phone useless. I went to Verizon and together we called Samsung. I was assigned a case # 5115627697. While on the phone with a "dedicated department employee" (we the Verizon store mgr and myself) were told to immerse the phone in a bowl of water. We both questioned this repeatedly. We did as told and immersed the phone. This is documented in my case. I was told I would be called no later than Tuesday November 1 2016. I took my phone and stored in my garage immersed in water as I was instructed because I was afraid of the fire hazard. I did not hear from Samsung on Tuesday the 1st of November. I tried to call on the 2nd of November at 5 pm CST and was told the department was closed . I then called on Thursday Nov 3rd. I spoke with a female name Kiana (sp?) in the dedicated department. I explained my situation to her.She said the original agent had given me erroneous information . That the agent should have never told us to soak the phone. She conferred with her supervisor and I was told she would turn my claim of $985.17 over to the insurance part of Samsung and request expedited payment and that I should receive payment no later than 11/9/2016. I called on Friday 11/11/2016 and explained to Rachel (dedicated supervisor) that I had not been paid. She then read through my notes and saw everything I was telling her was true and accurate. BUT I shouldn't have been told to put phone in water and Kiana gave me bad info when she said she would pay me ! Samsung wants my phone back.....it sat in water for days, what do you think it is going to look like ??? My claim will be denied for water damage. But I was told by a Samsung employee to do so. I will not send my phone till I am compensated for it.I was told by Kiana to throw the return box away as the phone could not be shipped in it anyway due to leaking fluids (water and battery). She said I could dispose of the phone locally. Even telling me Verizon has a waste service that could pick it up. I am asking you for prompt,immediate payment in the amount of 985.17 an itemized bill from Verizon and photos are included with my claim. I hope I do not have to retain an attorney to settle this issue. According to a recent post made by yourself customer loyalty is earned not given.
Very disgusted. I spent a lot of money on this product, a beautiful French door refridgerater, and have had nothing but problems. Three house calls in 6 years only to be told on the last one that my beautiful fridge froze up and has a seal system leak and needs an evaporator and cover which will cost $854. This is insane, then he says it's just usually more cost effective to buy new because these fridges last 6 to ten years!!!! The fridge I replaced this with was green if that tells you how old it was and just started to have problems. Ok I get it if a 30 year old fridge stops working but 6 years?!?! That is unacceptable. I first called Samsung who made an appointment for me within 2 days business days which meant four actual days with the refrigerator that wasn't working. When I called on the 4th day to the repair person they said they didn't have the appointment got upset which they then told me to call Samsung ask them why they lied to me extremely unprofessional. I decided against using them because of their horrific attitude and unprofessional behavior, but still used an authorized repair company. At this point I'm not sure if that was a ploy on the part of the repair company and Samsung to dissuade people from using them so that they would not be responsible. Whatever the problem is between Samsung the repair people, I am sick of it this is 3 times in 6 years that is unacceptable for something that cost so much money! I want my money back for this purchase or fix my fridge!
I am reaching out to you because of an issue that I've been having and that is not getting taken care of. I purchased all my Samsung appliances (worth about $5000) from HH Gregg: refrigerator, microwave, stove,dishwasher, washer, and dryer. They were delivered on October 1st. Two and a half weeks later I tried my microwave for the very first time. I heard a loud noise coming from it. When I opened it there was smoke coming out of it and a burning smell. I immediately unplugged it and called HH Gregg. They told me they could not help me and that I should call Samsung. I called Samsung and after a week and a half of going back and forth with calls with everybody telling me "Somebody will call you within the next 24-48 hours" and asking me if there are any damages or injuries, I finally had a technician come to my house today. The technician told me that the magnetron burned the plastic cavity that it was enclosed in and he doesn't have the part needed to replace it, and even if he did he does not recommend repairing it as there is already internal damage, and it would cause even more damage and possibly a fire, so it requires a replacement. The technician then called Samsung to give his recommendation and finding and he told us that Samsung told him to repair it. I then called Samsung to explain that I am not looking to have a repaired microwave since I bought a new microwave. They told me they cannot give me a replacement since its repairable. I then called HH Gregg to tell them that I'd like to return it, or have it replaced. They told me they could not take it back or replace it without authorization from Samsung. I do not feel safe keeping this unit inside my house. I'm afraid it will catch on fire.
We have been loyal Samsung customers. We have Samsung Tv's (flat screen TV went out after not even owning it for two years, has lines on screen), bluerays, also own Samsung phones. We were so excited when the Galaxy S7 Edge came out.
My husband purchased both me and him one. One day my husband noticed the bottom of his screen was cracked and the crack spread and started flickering green. He never bumped or dropped his phone.
Not soon after, my phone cracked. I thought someone must have done something to it. Mine also flickered green.
I was cleaning one day and the shelf where I kept my charger, I noticed the part that plugs into the wall was brown. I realized it had been melting.
If I hadn't kept it plugged into a surge protector it could have burned my house down with my family and animals inside. If the ouside of the charger was burned imagine what the inside looked like.
I contacted Samsung customer support and they told us that our phones probably cracked from the battery swelling. They gave us the run around for about a month. Finally, after going through different levels of people, I could send my phone in. They were aware of the crack.
The same day they received it, they sent it back. On my ticket it said touch screen abuse and the coverge was for the phone getting warm.
We have insurance through Verizon, but I don't understand why we have to pay 200 dollars each on a 900 dollar phone getting warm and cracking. Samsung is not going to fix our phone.
I would like to see Samsung executives would like to use my charger to charge their phone in their home. In the meantime, I have been paying on a phone that I have not been able to use in almost two months.
Promised a $150.00 rebate for the purchase of a Galaxy S6 thru T-Mobile. Submitted paperwork June 16th, 2016 and never rec'd my rebate. They have come up with every excuse...my mailing address was no good, they couldn't verify my e-mail address, the issued check was returned as undeliverable. Filed a complaint thru the Better Business Bureau and Samsung replied that a replacement check was sent......never got that either. They have disconnected the phone inquiry line and the email address associated with the rebate. It's now October 24th, 2016. We're now 4 1/2 months since the rebate form was submitted.......Terrible waste of time and effort to get what was promised. Fraudulent advertising!
I preordered a samsung note 7 through t-mobile. I was promised a 256GB SD Card as a gift. I purchased a Samsung VR from bestbuy for over $100. I use my phone to drive for uber to make a living in NYC. When notified of the potential danger and of the recall I contacted T-Mobile and samsung and both told me to wait for the replacement which took 2 weeks. Being that i have to make a living, i choose to use my phone anyway while driving because i had no choice. Driving 12 hours a day 6 days a week for 2 weeks was so scary i developed a anxiety disorder. I never had anxiety issues before. Now everytime i drive, for some reason I experience panic attacks because i always think my phone will explode causing me to crash and die.
when the replacement was available, I Spent an hour in the store, a additional half an hour backing up my phone and making sure everything is prepared for work. and today i get a text message that I should return the phone. Sick and tired, i switched to a iphone. But i never recieved my 256GB SD Card, and now i have a Samsung VR that has exceeded its grace period. I called Samsung and they said they dont know anything about the 256GB SD card gift as well as they cant help me with my refund on the samsung VR.
Thanks to samsung, now i have X amount of money and time lost, and a anxiety disorder.
Hello, I bought 2 Samsung galaxy note 7 on Swappa.com. (was recalled) I have the original receipt for one which I have tried to exchange with Samsung (Called 4 times) and they wont exchange it. They told me to take receipt to a Verizon store and if they refuse to exchange it to call them back to reach for a resolution. Called today and said theres nothing you can do. I cant use the phone battery will explode, cant sell it, Is there any possibility to do something about this case? I paid with Paypal. Thank you!
AT&T and Samusung offered a promo in April, 2016. Add a line and get a galaxy s edge on "Next" plan and get a free Samung 48" smart Tv. I did everything required by Samsung and never received the tv. They say I "didn't qualify". After numerous attempts by phone with promises a supervisor would be calling. They never called. After numerous emails to promo support and "support ticket" response, I have yet to receive an email either.
I've giving my daughter a Samsung Chromebook for Christmas 2014 because she needed it for school work. Already in January I had to contact Samsung due to the screen going blank and her not being able to use the laptop. After a chat online for about and hour I was promised a repair and free shipping and receiving. After a couple weeks later my daughter contacted me and stated the screen came off the hingious and the screen went blank again. At this point I was frustrated. Knowing I just got the laptop back this should not have not occurred. I practically gave up, now a year goes by and of course my daughter is in her senior and her classes required to online and she is failing that class because she has no computer at home to complete her work. What do I do after speaking to her guidance counselor, I contacted Samsung. Samsung state there nothing they can do to help. I must contact there repair tech for pricing on repairing the Chromebook. When contacting the repair tech, I was giving a price of $135. I paid $180 for the Chromebook and I gonna 75% more on getting it repaired. The answer is no. What I will do is buy a apple mini notebook to know I receive customer satisfaction. I said to myself, this is why once I switch from Samsung to apple, I stuck with apple. All Samsung products are garbage and so is there customer satisfaction. It's really sad how my child has 3.8 GPA when she started her senior year and now it's being lowered due to her not being able to do her work for not having a laptop in a matter of weeks. Education is very important to her and I. At this point she is looking into college which is very hard to research because unfortunately she was giving a low budget laptop that only lasted her less then 6 months. In hopes to take care of my daughter's issue immediately, I can't because I am a single parent. Hopefully I will resolve it sooner then later.
I bought a Samsung DVD Blu Ray player to access YouTube. After one year or so, it would not connect to the internet. When I contacted them they said that is an older model and we no longer support it so I bought another newer model. This one had a problem and still under warranty so I sent it back to them to repair it
They repaired it, but it came back no longer connecting to the internet. I sent it back they didn't repair it. Sent it back a third time, and this time they said it is out of warranty and we will not repair it. Pay us $80 and we will send you a new one. I kept saying that this was under your control and you basically damged the product and sent it back to me while it was under warranty, but they refused to do anything about it. They have absolutely the worst customer service you can imagine.
I was on hold for more than 1/2 hour and after being routed to the Carrebian, Phillipine, and finally the USA, they said they will not repair it for me. I will never buy a Samsung product again.
I bought a Samsung 6 edge cell phone less than one year ago. The phone justs shut off and does not restart. The phone is under warranty however, numerous attempts to get my phone fixed has gotten no where. I have spent literary over 10 hours with their stupid costumer service, suppling them with receipts after receipts, proving to them that the phone is less then one year old. There costumer service people just give me the run around. They are unresponsive, unorganized and nonexistant.
I do not recommend any Samsung phones and my familly and I will not be buying any Samsung products.
Att partnered with samsung in an offer where one buys 2 new samsung galaxy s7 cellphones with new service,
and in return one would get from samsung, a 48 inch tv free of charge. I sent in the required cellphone imei
numbers and the mac codes as required. received a registrationconfirmation number,
6c4e4530-0d6d-4233-afeb-64d26ef54287. did not hear another word from them. made many calls to the company
and got different answers, from customer service to promotions to prizelogic, some telling me that they checked my "file"
and all looked good. "tv should be on the way" that was from a dupervisor named Frances. then i was told that they did not
have an e-mail address for me. if that was so, how did they email me the registration confirmation number? I have been
chasing this since may. all i get is the texas two step. everyone seems to pass the buck to someone or some other
department . i did what i was supposed to do, but no results. all i want is for samsung to honor the offer. the paper work
went in on time, verified by a agent of samsung so no problem there. if samsung would like to refund the money i put out
for their phones that will work. then i'll go to verizon for their offer. i tried to get the address for an officer of the company
but that has been harder than i thought. perhaps he or she would be able to shake loose the tv. appreciate any help you
My almost new Samsung Galaxy S7 reset ITSELF. I lost all my photos, contacts, etc... When I tried to get back on, the Google accounts would not work. I was locked out for days.
I contacted Verizon- they couldn't help after spending literally HOURS. I as told to contact Google! Yeah- try that one. I tried multiple times to contact Samsung but sat on hold forever.
I finally got thru to Samsung and they were so rude.- 'Sharman' and SUPERVISOR 'Cessali'. They did not apologize for the fact that the phone RESET ITSELF and I lost everything on it. They did not care that my Google accounts woud not work and, as a result, I spent more frustrating HOURS which turned into DAYS.
THis Galaxy S7 had problems from the start- lost calls and no service. My husband's cheap phone had perfect service but my Galaxy S7 would not have service -so obviously it wasn't the provider, but the phone. Anyway, Samsung tells me that I have to send my phone back to them. PROVE I own it despite the fact that I had the Verizon Rep inside the Verizon store contacted Samsung directly.
THe Verizon Rep. also told me after hearing about the issues with my phone that the fact that the Galaxy S7 reset ITSELF and the fact that I had problems with the Galaxy S7, my phone was under warranty. In fact, I have only had the phone for 2 months. However, SAMSUNG REFUSES to honor the warranty. SAMSUNG expects me to prove I own the phone, send the phone to THEM, and then wait for Samsung to unlock the phone that shouldn't have been locked to begin with. SAmsung says that the phone issue IS NOT related to the warranty since I am just locked out. HUH! Samsung is skirting the real issue that clearly the REASON I am locked out is because there is a DEFECT or GLITCH with that phone.
SO, now I have to wait for Samsung to receive my proof of purchase, send me a call tag, return my phone, wait for Samsung to unlock it- THEN go back to Verizon and Verizon will then replace my DEFECTIVE phone!!
And, Verizon Reps (TWO of them) told me that other customers have had the same exact issue with Samsung. One lady has repeatedly sent her phone to Samsung for it to be unlocked only to have Samsung return her phone STILL LOCKED- This customer has been dealing with this for SIX MONTHS!!
Anyone out there PLEASE contact me or submit complaints against Samsung. I would LOVE to join anyone else in a law suit- just on the principle alone...Also, submit complaints to the Better Business Bureau and The Federal Trade Commission.
I will be researching online EVERY place possible to submit complaints against Samsung. I will spend as many hours as Samsung has stolen from me writing complaints.
My almost new Samsung Galaxy S7 reset ITSELF. I lost all my photos, contacts, etc... When I tried to get back on, the Google accounts would not work. I was locked out for days.
I contacted Verizon- they couldn't help after spending literally HOURS. I as told to contact Google! Yeah- try that one. I tried multiple times to contact Samsung but sat on hold forever.
I finally got thru to Samsung and they were so rude.- 'Sharman' and SUPERVISOR 'Cessali'. They did not apologize for the fact that the phone RESET ITSELF and I lost everything on it. They did not care that my Google accounts woud not work and, as a result, I spent more frustrating HOURS which turned into DAYS.
THis Galaxy S7 had problems from the start- lost calls and no service. My husband's cheap phone had perfect service but my Galaxy S7 would not have service -so obviously it wasn't the provider, but the phone. Anyway, Samsung tells me that I have to send my phone back to them. PROVE I own it despite the fact that I had the Verizon Rep inside the Verizon store contacted Samsung directly.
THe Verizon Rep. also told me after hearing about the issues with my phone that the fact that the Galaxy S7 reset ITSELF and the fact that I had problems with the Galaxy S7, my phone was under warranty. In fact, I have only had the phone for 2 months. However, SAMSUNG REFUSES to honor the warranty. SAMSUNG expects me to prove I own the phone, send the phone to THEM, and then wait for Samsung to unlock the phone that shouldn't have been locked to begin with. SAmsung says that the phone issue IS NOT related to the warranty since I am just locked out. HUH! Samsung is skirting the real issue that clearly the REASON I am locked out is because there is a DEFECT or GLITCH with that phone.
SO, now I have to wait for Samsung to receive my proof of purchase, send me a call tag, return my phone, wait for Samsung to unlock it- THEN go back to Verizon and Verizon will then replace my DEFECTIVE phone!!
And, Verizon Reps (TWO of them) told me that other customers have had the same exact issue with Samsung. One lady has repeatedly sent her phone to Samsung for it to be unlocked only to have Samsung return her phone STILL LOCKED- This customer has been dealing with this for SIX MONTHS!!
Anyone out there PLEASE contact me or submit complaints against Samsung. I would LOVE to join anyone else in a law suit- just on the principle alone...Also, submit complaints to the Better Business Bureau and The Federal Trade Commission.
I will be researching online EVERY place possible to submit complaints against Samsung. I will spend as many hours as Samsung has stolen from me writing complaints.
On July 20th my wife called to report the LCD on her Samsung Galaxy S6 had stopped working. She was advised to send it in, which she did. I'm going to save all the details in between, but suffice it to say we were originally told that we were going to be charged for the repair, after a BBB and much frustrating conversation, Samsung agreed to waive the fee. Instead of repairing the phone, it was returned unrepaired, according to Samsung, by "customer request", we made no such request.
After numerous additional phone calls with support, the phone was recalled to Samsung for repair. I then spoke with Roosevelt and Kristen in the RMA Center (both managers) who assured me that the phone would be immediately repaired and returned. On 8/5 I was told I would have it 8/8, on 8/8 I was told I would have it 8/9, on 8/9 I was told I would have it 8/10, on 8/10 I was told I would have it 8/11. It finally arrived 8/12. On 8/12 (23 days after the original shipment) I opened the box to find a repaired phone without the SIM Card Tray, meaning I am unable to use the phone. An additional hour on the phone yields the answer that it will be 7-9 days for me to receive a SIM card tray. OVER 30 DAYS AFTER PHONE WAS SENT FOR REPAIR!
Each and every step of the way I have been given inaccurate information by Samsung reps, told things that were just plain untrue and then even after escalation and "everything being taken care of" I was returned a phone that can't be used. If this weren't so awful, it would just be comical. How is it possible that this is the customer experience for a company that is providing a premium brand and where we paid nearly $700 for the phone?
I purchased a Samsung French Door/Bottom Freezer/Refrigerator for my home in Margate, NJ. This refrigerator was purchased on April 20, 2013 from Home Depot for a summer home. I use this refrigerator 3 months a year. This May when I returned to my Margate, NJ home, I could not open the freezer door. I tried pulling it open with the door handle which broke off. I called Samsung and asked them about fixing this problem. I explained that I think it had to do with the seal/gasket as it was so tight, that the freezer would not open. They told me that since I did not have an extended warranty, they could not help me. I explained to the Samsung representative and then his manager, that I had only used this freezer 6 months total and do not keep much in the freezer since it is a summer home and I had just moved down for the summer. Having been a homeowner for 50 years, I have had only 2 refrigerators the entire time for my home in Plymouth Meeting, Pa.
Each lasting 24 years (without an extended warranty). Last year, in good faith, I purchased a new Samsung French Door Refrigerator from Best Buy for the Plymouth Meeting home as I had, so far, not had any problems with the one at my Margate home. I also purchased a Samsung TV. Now I am sorry to say that I would never purchase any Samsung product again! Not only was the Samsung Rep not interested in my problem but the Service Center he recommended has been a nightmare!! I have had 3 different repairman (from the same company) out 3 times and the freezer has still not been fixed. As of this writing, Monday, August 8, 2016, I am still waiting for a new part (each time they tell me something different) and a repairman who knows what he is doing. Not only is it disappointing that it is not fixed but each time, I am waiting for the call for the “new part” or a 4hour window 2 weeks later of when the repairman will show up! My time is valuable too but I need to be “on call” for the repairman to come. Also, the expense to fix a practically new refrigerator is outrageous and I think the refrigerator/freezer will never work properly! Samsung, your customer service is terrible. I wrote a review on your website but never heard back from you. Now I will be telling all that I can about Samsung service. To purchase a product from Samsung without “extended warranties”, is a worthless purchase!! As a side note, we have been in business since 1952. If we gave service the way Samsung gives service, we would be “out of business”! I also write a blog for my website. If I do not hear from Samsung, this will also go onto my blog.
Samsung Refrigerator/Freezer.
I purchased a Samsung French Door/Bottom Freezer/Refrigerator for my home in Margate, NJ. This refrigerator was purchased on April 20, 2013 from Home Depot for a summer home. I use this refrigerator 3 months a year. This May when I returned to my Margate, NJ home, I could not open the freezer door. I tried pulling it open with the door handle which broke off. I called Samsung and asked them about fixing this problem. I explained that I think it had to do with the seal/gasket as it was so tight, that the freezer would not open. They told me that since I did not have an extended warranty, they could not help me. I explained to the Samsung representative and then his manager, that I had only used this freezer 6 months total and do not keep much in the freezer since it is a summer home and I had just moved down for the summer. Having been a homeowner for 50 years, I have had only 2 refrigerators the entire time for my home in Plymouth Meeting, Pa. Each lasting 24 years (without an extended warranty). Last year, in good faith, I purchased a new Samsung French Door Refrigerator from Best Buy for the Plymouth Meeting home as I had, so far, not had any problems with the one at my Margate home. I also purchased a Samsung TV. Now I am sorry to say that I would never purchase any Samsung product again!
Not only was the Samsung Rep not interested in my problem but the Service Center he recommended has been a nightmare!! I have had 3 different repairman (from the same company) out 3 times and the freezer has still not been fixed. As of this writing, Monday, August 8, 2016, I am still waiting for a new part (each time they tell me something different) and a repairman who knows what he is doing. Not only is it disappointing that it is not fixed but each time, I am waiting for the call for the “new part” or a 4hour window 2 weeks later of when the repairman will show up! My time is valuable too but I need to be “on call” for the repairman to come. Also, the expense to fix a practically new refrigerator is outrageous and I think the refrigerator/freezer will never work properly!
Samsung, your customer service is terrible. I wrote a review on your website but never heard back from you. Now I will be telling all that I can about Samsung service. To purchase a product from Samsung without “extended warranties”, is a worthless purchase!!
As a side note, we have been in business since 1952. If we gave service the way Samsung gives service, we would be “out of business”! I also write a blog for my website. If I do not hear from Samsung, this will also go onto my blog.
Purchased my Galaxy s6 out of pocket for $800.00. I have had it for 5 months and it just stopped working.... Sent to Samsung and they said it had liquid damage and sent it back unrepaired. My phone has had no liquid damage and after investigati g this I have found hundreds of reports of the same thing happening and Samsung stating the exact same thing and not repairing these phones. I have found out this is a hardwRe malfunction in all of there phones and they will not take the steps necessary to fix this issue. I contacted Samsung and they stated my phone was not repairable, however when I contacted. Repair compant they stated it can be repaired at a cost ... WTF??????? Samsung is the worst company ever and I should have never given up my iPhone and bought a phone from a company that is decietful and lies to all there customers just to make a buck....... All I wanted was my phone fixed and now I have to pay another 300 to fix a phone that is not worth it !!!! I will never buy from Samsung again .. I need all the people who have had the same issue with this to contact me .. I want Samsung to pay for this and be held to a higher standard of buisness
Trying to install a new refrigerator from Samsung only to find out that the two screws to hang the freezer door were mssing. Called their customer service and a Tajameka promised to send them out (5 to 15 days). Followed up around 10 - 11 days and the next CSR said to wait a few more days. Called today after 19 days and this CSR now says they don't provide missing parts and for me to call their parts department and pay for the two screws.
Now the cost of the screws is minimal. What is real bad about the situation is that the CSR misled me to wait for something they had no intention of doing.
Secondly, they ship out a new appliance missing two small screws and they would not take care of the situation. What kind of customer service is that? What service?????
I bought a Samsung Range model#NE59J342055/AA from Sears in Baker, La. on November 23, 2015 the day before thanksgiving. I just want to say that it is the worst product that I have ever encountered from Samsung. I own several products from Samsung-washer, dryer, television, and 3 cellphones. I was currently in the process of buying a refridgerator from them after this, no longer. The problems started with the discoloration of the cooktop and I called about it 2 days after the I got it they said that a little discoloration was normal. Well it is worst and the steam cycle does not work you suppose to remove the racks and pour a 1/4 of a cup of water in the bottom pan and allow the steam cycle to steam off the gunk in the oven. Well it did not work I called Sears 1800-469-4663 and 1800-767-2000 and they refused to fix it nor send a repairman they had a more "Hands off"and gave me the numbers to Samsung 1800-726-7864 after going through the menu I finally got to the service dept. The CSR was rude and tried to belittle me as if I could not read nor follow simple directions. I explained that I could read and followed the directions that were given in the booklet that came with the Range. Needless to say that this was going nowhere I asked for a supervisor and he was just as rude as the CSR. I had just wasted 2 and half hours on a call and still all I got was that they would put in a service call for an additional fee and hung up on me. I did not even get the service call ticket number I had to go online and do a chat with Samsung that CSR tried to help she at least got the ticket# for me. If your are thinking that Samsung makes wonderful products because of their phones think again, at some point something will get broken and you want help for that product and you are well within your limits or warranty rights think again before buying Samsung. They have awful service and their customer service department is rude, obnoxious and callous. Makes me wonder about their business practices everywhere else, you have lost me as a customer and I hope you the consumer heed the warning given here and learn from it, I know I have.
I am writing because I have tried calling Samsung service and it has basically wasted my time. I get different answers depending on who you talk to, in addition to speaking to rep's from all over the world, a couple of which have shown poor comprehension of what I'm even saying.
But in the end, Samsung has failed to stand by their product. About 18 months ago I purchased a Galaxy Note 4 Edge. My first Samsung phone, and I absolutely loved it until today. Between dealing with Samsung customer service and my broken, unusable phone, it has been a nightmare.
Sometime through the night, the phone shut off. While trying to turn it back on this morning, the phone will not turn on. It doesn't respond to the battery along - it will not turn on. When plugging it in, the phone turns on, however, it heats up so quick that it continually shuts itself down during the boot process. Startup, shutdown, over and over. All the while getting tremendously hot. The phone has actually started melting my SIM card, in addition to burning my finger this morning. I have no doubt that if left plugged in, it would catch on fire. I'm surprised it hasn't yet.
One of the Samsung rep's told me that this was a known design flaw. It's a known issue, and most of the phones fail within the 1st year and are covered by warranty. But because my phone, with this known design flaw, somehow made it to 18 months, I am on my own with the repair. Samsung basically told me to mail the phone to them (and make sure I pay for the shipping), wait until they troubleshoot it, and they'll get back to me to let me know the price and see if I want to fix it. In addition, I think the last rep I talked to basically told me that they would charge me $70.31 to even troubleshoot the phone (can't be 100% sure, as he was hard to understand).
My big issue is that I have to pay Samsung to "troubleshoot" and fix a problem that they know about, and is inherent in this model (specifically this serial number). They made a design mistake, and I have to pay to fix it. The phone was not dropped or damaged in any way. But tough, pay to fix the phone. In addition to not having my phone for several weeks. I have important appointments coming up, and now cannot be reached by phone.
Not only that, but Samsung customer service sent me on a wild goose chase, on Mother's day of all days. For example, they told me to go to Best Buy because they are Samsung certified repair technicians. Best Buy laughed when I showed up. What a waste of time!
I am not happy with Samsung for their product, the known design issue I'm being screwed with, their customer service (communication skills and process), and after being a completely happy first time customer, which intentions on being a lifelong customer, will NEVER BUY THEIR PRODUCT AGAIN.
We replaced it with another brand. Now at 2 1/2 years the microwave failed. We replace it also. After reading the complaints about Samsung refrigerators, we are holding our breath. DO NOT BUY SAMSUNG appliances.
We purchased a Samsung appliance package from Lowes 2 1/2 years ago. At just over 2 years, the dishwasher failed. We had it repaired and it suffered the same failure 2 weeks later. We replaced it with another brand. Now the microwave has failed. Instead of have it repaired, we replaced it with another brand. After reading the reviews on Samsung refrigerators, we are holding our breath. DO NOT BUY SAMSUNG APPLIANCES.
I purchased a Samsung Washer/Dryer 2 months ago, and I have been COMPLETELY unsatisfied with the product which I believe has a flaw. Samsung has done ABSOLUTELY NOTHING other than play games with me. My issue is that the fabric softener tray COMPLETELY fills up with water (all the way to the top) and stays that way even after the load is finished. SO each time I have to empty the tray out in order to fill it with Fabric SOftener. That is NOT NORMAL and UNACCEPTABLE.
My first call was made 2 weeks after the purchase of the product. I got a bogus excuse, telling me to watch a bunch of videos and "flush" out the unit. AFter that didnt work, my second call was again with the same complaint. Answer #2 - is your machine aligned evenly with the floor? SO I had to get a handyman to make sure that the machine was 100% straight on the floor. Tickets #5113844180 and #2142726007. After all that testing, again more calls, and more excuses. I finally told them I want a service person sent out. Two weeks later finally someone came, and didnt even spend 5 minutes with me. Told me that you have to use 1/2 the quantity of the fabric softener which made no sense, and he left. So I tried that too and it still didnt work, tray fills up all the way.
I then called again and spoke with EXECUTIVE CUSTOMER RELATIONS, once again ticket #5113947320 and ticket #4135256929. They told me they would send a different company to come and look.
48 hours later STILL no one called. I called again, on hold for ONE HOUR, only to be told that tech support cancelled the ticket because "thats the way the machine is". I am REFUSING to believe that nonsense. There is obviously a FLAW in the machine and I spent $1500 to purchase and I am COMPLETELY DISATISFIED.
My final call I was told they are not going to do anything about it and thats final. Now I am writing to you as I am being RIPPED OFF and its completely unfair as I have now spent 15 hours trying o solve this.
I ordered a computer monitor from Samsung Direct on 12/06/15. It was in response to a direct solicitation email from them. The monitor has not arrived as of 12/17/16. I have called every week. Every time they tell me it may ship the next week. The next week I receive a new back order email. They charged my PayPal account on 12/07/15. Last week they told me they would refund my purchase price of $320.99. They have not. They use a clearing company to charge PayPal accounts. That comapny says they cannot refund my money. They tell me to contact Samsung. Samsung says the clearing company should process my refund. Nobody will give me my money back. I am out money and no monitor. PayPal says hey will look into it but it could taker 30 days. It took them less than a day to teke my money. They have had it for a month and a half. Now nobody can give it back. Stay away from this company. They could care less about thier customers.
WHENI FIRST MADE A COMPLAIN WITH SAMSUNG REGARDING THIS MATTER. THE TECHNICAL SUPPORT WAS NOT HELFUL SHE HAD MADE ME WAIT FOR A LONG TIME AS WELL AS WHEN ASK TO SPEAK WITH HER SUPERVISOR BSHE STATED THEY "NOT AVAILABLE" AS I REQUEST TO WAIT.
I HAD BOUGHT 2 SAMSUNG GALAXY GEAR AND IN A YEAR AND A HAFT TIME BOTH GEAR WAS NOT CHARGING. MY FIRST GEAR WAS SENT AROUNG OCTOBER OF 2015 AND I HAVE TOLD THEM THAT IT WAS NOT CHARGING AND THEY HAD FIXS THE PROBLEM WITH NO CHARGE.
NOW THAT MY SECOND GEAR HAS THE SAME PROBLEM SAMSUNG IS ASKING ME TO PAY $70.64 FOR THE SAME ISSUE. AS FOR THE PERSON I SPOKE TO ON THE PHONE HE STATED THAT THE SOFEWARE IS ONLY GOOD FOR ABOUT A YEAR AND A HAFT AND ITS NOT COVER BY THE WARRANTY. I JUST BOUGHT A $350 WATCH THAT GOOD FOR ONLY 1 YEAR AND HAFT.
I CONTINUE TO EXPLAINED TO HIM THAT I SHOULD NOT BE CHARGE ON DEFFECT ITEM FROM SAMSUNG, THEY WERE NOT HELPFUL.
No more Samsung phones, they have the worst warranty and service ever. #Samsung_Canada Here is my emails between me and them Re: Case #5113201184 Thank you for your email thet confused me again as usual, if you read my email below you wouldn't ask me to go back to the service center because as I explained to you on the email below and over the phone that on my last visit to your service center they told me not to come back if I have the same issue again but to call you!!!! But as usual you are trying to find excuses instead of fixing the issue, again my phone is not working and your service center can't fix it and you are not able to help me fixing my phone and every time I call you guys you ask me for more requirements and try to make it harder for me and at the end you do not provide me any solutions and give me more excuses..
I went to your service center 3 times for dropping off the phone and 3 times you pick it up in total 6 times and called you about another 6 times and still my phone is not working!!!! You promised me to call me after receiving my email but you didn't. I can't wait more than that without phone please help me to repair my phone asap without any more excuses Ramy Bastaros Sent from my Samsung Galaxy Note5. -------- Original message -------- From: casvc05 Date: 2016-01-03 4:07 PM (GMT-05:00) To: 'Ramy Bastaros' Subject: RE: Case #5113201184 Dear Samsung valued customer, Upon your request your case has been reviewed and the following is the resolution provided: Unfortunately, Samsung will not be able to accommodate your replacement request and we can only proceed with repair under warranty. Please be advised that as per our policies and procedures we will need a minimum of 3 valid completion reports (meaning that a defect was actually found or minor component parts were replaced) before taking in consideration exchange or replacement of the unit.
The documentation we have received from you shows that there is only one valid completion report stating that minor component parts were replaced (please review 3th report). We strongly suggest if you are still experiencing issues with the product please send it back to our service center for further inspection/repair. We truly apologize for any inconvenience it may caused you. Best Regards, Ailyn P. NOTICE: This message, including any attachments, is only for the use of the intended recipient(s) and may contain confidential and privileged information, or information otherwise protected from disclosure by law. If the reader of this message is not the intended recipient, you are hereby notified that any use, disclosure, copying, dissemination or distribution of this message or any of its attachments is strictly prohibited.
If you received this message in error, please contact the sender immediately by reply email and destroy this message, including all attachments, and any copies thereof. AVIS : Le présent message, y compris toutes ses pièces jointes, est destiné à l’utilisation exclusive du ou des destinataires prévus et peut contenir de l’information confidentielle et privilégiée, ou de l’information autrement protégée contre la divulgation par la loi. Si la personne qui lit le présent message n’est le destinataire prévu, vous êtes avisé par la présente qu’il est strictement interdit d’utiliser, de divulguer, de copier, de diffuser ou de distribuer le présent message ou ses pièces jointes. Si vous avez reçu ce message par erreur, veuillez communiquer immédiatement avec l’expéditeur en répondant au courriel, puis supprimez le présent message, y compris toutes les pièces jointes ainsi que toute copie ayant été effectuée.
From: Ramy Bastaros [mailto:[email protected]] Sent: Sunday, January 03, 2016 2:48 PM To: [email protected] Subject: FW: Case #5113201184 Hi I attached the bill of sale with the 3 repair reports as you advised, please call me as soon as you receive this email to fix this issue today as we agreed over the phone, I can not wait any more without phone. you can reach me at this number: Thanks Ramy Bastaros From: [email protected] To: [email protected] CC: [email protected] Subject: RE: Case #5113201184 Date: Wed, 30 Dec 2015 21:00:16 -0500 Hello there, I purchased Samsung S6 edge in the first thousand people in pre-order about 6 or 7 month ago. About 2 month ago my phone started to freeze a lot and I had other few issues with the Bluetooth and the notifications, so I took it to your store at Heart Land Mississauga for repair. 2 days ago I took it again to your store for repair because the phone was shutting down by itself, does not boot up and frozen at Samsung logo sign. today I took it back again to your store for the 3rd time for the same issues, the phone was shutting down by itself, does not boot up and frozen at a video screen.
however, when I took the phone back today they told me that they did what they can do and if the issues happened again not to come back to them but to call this number 1-800-726-7864, few minutes after I left the store the phone got frozen again and couldn't reboot up so I called the number that they provided me and your associate advised me to charge the phone to 100% and then call back otherwise he can not help me, however I did that but the phone gave me a very hard time to be charged because it was freezing a lot and once I am done I called back and another associate advised me to send this email, I asked her so why the first associate asked me to charge the phone first she did not give me an answer and said this is the only way she can help with. at the end I am really confused and I can not use my phone for more than 72 hours now and everyone is giving me a deferent answer but no one fixed my phone. please open the attachment to find the repair reports and advise asap. Ramy Bastaros
I have a SAMSUNG cumputer for about 4 years, and my computer it was working fine, until the windows 10 stop to work. I called SAMSUNG, costumer service and a lady, told me that it was a very easy task to fix my computer. She guide me step by step to fix it and she just restaured my computer as a new one. I lost everything that it was in my computer. And she just was telling me Im sorry, not can do about it. After a tone of call one lady even oferred me a insurance contract for a year for $15.00 per month for 12 months, so she can try to help me. What should I do?
I received a damaged TV that I purchased from Samsung.com. I called and gave the complaint. I was told that the TV needed to be serviced, I do not know why, because if its broken I want a new TV. I was told that it is part of the routine to have a new tv serviced once it is at the customers home. Fine. It was serviced by a place in NJ Phone # 201-672-9501 They came to my home on 12/16/2015. The technician said, that screen is damaged. Someone will call you within 48 hours.
So they did, today, this morning. The service place called. Their message was to call Samsung so that Samsung can help me. I called Samsung. I was transferred to executive something, the executive something department, transferred me to sales because they could not do anything since the TV was serviced. Sales told me that they could not do anything either.
Who is going to help me get a new TV and how? I am so disappointed with Samsung.
I am your number the number one promoter of your products, especially TVs. I am a social worker here in NYC. I help so many people with serious issues and I do my best to help them achieve the best quality of life possible.
I know that someone at Samsung can make sense of the fact that if a TV comes damaged it has to be replaced. I did my part, I need Samsung to do theirs. I spent 1:23:46 hours on hold to no avail.
My samsung galaxy note 4 has been having issues for the past few months. The two main issues are the gyroscope and the antennas. The way that i am able to tell that the gyroscope is faulty is that it does not respond properly when placing the unit in a vr Virtual reality) headset. You can place the phone in a headset and use it to look around. If the gryo is working properly, it will track the movements of the head and display it accordingly on the screen. In addition, the antennas are extremely spotty, dropping calls, and not providing adequate call quality.
My device was rooted a few months ago, but the gyro test was done prior to the root. In addition, i have contacted my cell service provider and they sent me a hotspot cellular range extender, which the note 4 will connect to and periodically drop without warning.
The root is software based and, while it can affect hardware, should not prevent samsung from inspecting their hardware; which is covered by their manufactuer's warranty. They did not inspect hardware at all. The repair statement that i received said that the symptom is: configuration issue/data. This is incorrect. I contacted samsung and informed them of the issues of the phone, which was not software related.
According to section 1201A)(1) of the copyright law, rooting is a completely legal action and within the rights of the consumer. Refer to: "(3) computer programs, in the form of firmware or software, that enable used wireless telephone handsets to connect to a wireless telecommunications network, when circumvention is initiated by the owner of the copy of the computer program solely in order to connect to a wireless telecommunications network and access to the network is authorized by the operator of the network."
I am begging all prospective refrigerator buyers, do not buy a Samsung refrigerator. The display for the filter will not work after a year and more importantly, the ice maker ( big expense) will fail after only a couple years?, I tried contacting these muther @&$)ers , but they will not respond! Buy a or other insteadM
Samsung Electronics America, Inc.
I bought my first Android from this company and what a nightmare it was!
Once I started having problems, I immediately contacted them by their company facebook, website and personal emails and Not One Single Person Replied, Period!
This is Not Good Service to say the very least!
Here is a copy of most of my letter for You to Read for your reference and further review.