Your voice has a chance to be heard now! - we bring changes together.

report scam

Samsung Electronics

Country United States
State New Jersey
City Ridgefield Park
Address 85 Challenger Rd
Phone 1.866.726.4249

Samsung Electronics Reviews

  • May 26, 2019

Dear Sir or Madam

I want report the huge crimes of the electronics giant SAMSUNG.

I do have enough and conclusive evidence that Samsung is defrauding, stealing and even robbing its ordinary customers out of repair fees. I’m sure these crimes harm the people around the world.

I have been fighting Samsung’s crimes for more than 6 years. I just want to do a good and right thing for the people.

I’m a Chinese, a businessman, born on Oct. 28, 1965 in Shaanxi China.

My name is Wenbin Zhao (Zhao is my last name). My Passport No.:

My home address: Shaanxi, China

My Mobile: +86-153 3916 0410

Fax: +86-29-8365 0065

My email: [email protected]

My website:

  • May 12, 2019

Purchased an apparent brand new Samsung galaxy 8 which turns out to be a dud and refurbished phone, called Samsung not long after buying they tell me to keep an eye on it, the phone was getting worse and due to the extensive heat, could not hold the phone had to place it on seat next to me.

The screen even started to crack from the heat which i have been told has happened to others, called Samsung again and informed them of it. there overseas call centre in the Philippines give me a reference number and tell me where to take it and it will be repaired under warranty there and then or exchanged for a brand new unit.

Took it to the repair centre and was a wasted day for 2 reasons 1 was took us an all round 180 km trip and 2 they stated i had to pay for new screen even though it was cracking from heat. Sent an email to Samsung and they were happy to arrange a courier to collect it and see where it goes from there however they would not provide a loan unit as i'm rely on my phone for clients and my son in case of emergency so declined unless they were going to send out a loan unit like there service centers would of given me.

There response to this was we once gave out loan units but would get them back broken or the customer would keep and tell us to keep there old handset. Samsung Australia only care about the $$$ they do not honor there warranties nor care that there phones overheat let alone the other issues the phone had like doing it own thing not responding to apps and switching off on its on.

Well Samsung has gone downhill as they do not care about there customers let alone they are well aware the galaxy 8 had issues as i did take to a phone technician that was ex Samsung technician and he run the phone i.d and it told him i did not receive a new phone more a refurbished unit, he also informed me i am not the only person with this issue as he has seen many with the same but Samsung Australia make many excuses to get out of the issues they alone created with these junk handsets.

They had no concerns sending my phone in would cost me financially let alone lose clients as they depend on me nor did they give a toss if my sons kinda needed to contact me in case they could not reach his mum then my son would be up the creek without a paddle we are talking a 3 year old that yes has suffered an injury from there dodgy handsets which now Samsung has opened a big can off worms as once i am done with these imbeciles i will make sure Samsung goes down for what they have done this includes failing there duty to recall these phones again as they did not fix the issues i was not aware they had in 1st place.

Stay away from any Samsung phone as even there new Samsung 10 has issues with screens cracking but they again try blaming consumers. A group of technology reporters placed it to the test in Australia not so long ago and before there very eyes the screens were cracking and no one was touching the phone as it was been filmed.

Samsung trying to keep up with i phone far from it more Samsung cannot make a real phone like they once did. We use to have all Samsung products in our home but since have tossed them out in back yard had a friend with bob cat come crush it all which soon will go viral on u tube cause i cannot trust idiots rip off con artists like Samsung any longer, they are just a bunch of thieves and tell lies lies lies.

  • Apr 3, 2019

The phone is the Samsung Galaxy S10+. It stopped allowing 4g and will I have to be on wifi for it to work properly. I went online to see if I could solve the problem. It seems alot of people are having the same problem and they have gone back and forth with there carriers and Samsung. It Is a faulty phone and Samsung knows it.

There fix, return the brand new phone, and they send you a referbished one. Problem is still there with a referb. I have had the phone for less then a month and they will not return the phone for a refund. They just say "15 day policy". Screw that. The phone is not working, and the "fixed" referbished phone has the same issue. So know I will litigate in court. I refuse to pay for something that does not work.

I asked for the transcript on the conversation and was told that I would be sent an email with the transcript. Nothing. These company is filled with crooks and liars.

  • Jan 6, 2019








  • Dec 26, 2018

I received a offer for $200 toward a samsung product for being a verizon fios customer. I placed an order on samsung for a chromebook. The chromebook was sent via FedEx and was never delivered while the tracking on FedEx displays it was delivered at midnight. I spoke to FedEx and opened a claim as instructed by Samsung. I spoke to 5 different representatives at Samsung before being told the claim number was satisfactory and that FedEx had to finish filing a report with Samsung. I was consistently put in a position of middle man between FedEx and Samsung. Finally Samsung confirmed they had sufficient information and would contact me once FedEx confirmed the package was lost. I called 2 weeks later and now Samsung is asking for a police report. They claim this is their new policy and cannot do anything further until I can provide a police report. They also claim they contacted me by email of which they never did. Now I am dealing with having to file a police report according to a new policy they claim to have created. I am sure once a police report is created another policy will be put in place to prevent any further help. This should be considered Fraud.

  • Dec 17, 2018

I purchased the SSD 970 EVO NVMe M.2 1TB on November 23rd. When I was going through the checkout it said that the item would be shipped within 7-10 business days. It is December 18th and the item has not been shipped yet.

I called Samsung customer service about 5-7 times. I chatted with customer service minimum 4 times. I have been told to wait longer and longer as the item is "backordered". It was not shown to me that the item was backordered at the moment of actual purchase. I waited on the line for 25 minutes to speak with a supervisor and he just hung up on me without even talking to me. Every represantative that answered the phone had the same answer that I would have to wait longer. I was told that it would be shiped out on December 16th the latest and it did not happen. When I asked them why did they sell it knowingly that the item was out of stock, they answered that was all due to their system.

I offered them to ship me a PRO version of the item that they currecntly have in stock and they told me they can not modify an order at all. They did not offer any solution/help.

Why does a company like Samsung sell items that are not in stock, especially on Black Friday?! Maybe Samsung should be banned to sell their products on Black Friday for once becuase of their system, misleading their clients and poor customer service? Why when I ask to speak with someone higher up than a supervisor I am always told to email instead to have a conversation? Are they hiding from their clients? Are they trying to avoid to explain what happened?

In my opinion they should be fined for what happened, they should provide SSD for free whoever had to wait longer than expected and they should be banned to sell their products on Black Friday (once for starters). This is not a face of a Samsung that we know...

  • Dec 13, 2018

I bought this Samsung refrigerator and within a few months it developed a black soot all over the inside. It took me days of arguing with Samsung for them to send out a repair man. They actually told me to turn off energy saver and that will fix the problem. When they finally sent out a repair man, he told me he's never seen anything like it and took pictures and video to show his supervisor. They tried to blame it on me. The repair man noted to them that my home is immaculate and it was only on the inside of the unit.

After days of arguing again, they agreed to replace the unit. On the day of delivery they were supposed to arrive at 8 a.m. and they arrived at 8 p.m. In the morning I went into the basement to get something and I noticed there was leaking. I called Samsung and they told me I didn't call within an acceptable time period after installation, it was not even 24 hours. Again, after arguing for days, they agreed to send somebody out to fix the leak. I was jerked around from Samsung to their repair center, both saying the other department was responsible.

I have had to get so upset to get anything done with this company. The leak was fixed and then the deli drawer wouldn't open and the wheels feel off. Additionally, the unit was extremely loud. I could hear it upstairs at night. I turned off the energy saver and the noise diminished slightly. I called them to fix the drawer and check out the noise. Again, days on the phone arguing and being hung up on. They finally set up an appointment and cancelled it on their own, sending me an email that I cancelled it. I called last night and they said, the noise and broken drawers are not under warranty, it is cosmentic. They will not send out somebody to repair the unit, again it is TWO weeks old.

This is the worst company I've ever dealt with. They should be sued.

  • Dec 3, 2018

On 05/12/2018 i bought a new 4k samsung 65 inch flat screen tv from walmart. on sept 4th ,2018 the tv started to go from black screen to a flashing white screen and wouldnt turn on. on sept. 07 I contacted the customer service dept and went through the steps that the tech wanted me to. the tech said that the tv was no good and that it would be replaced with a new one. on sept. 20 i called to find out what was goin on with it and the told me that the service center would be getting back to me on saturday after 1500 or on monday 09/24/2018. Not a word.On october 4th I had to go in for surgery and didnt call for a couple weeks because I know this stuff takes time. called once a week after that and was told that someone would get back to me within 48 hrs. not a word. called them again on 11/14/2018 and was given a tracking number of 455427 and was told the trucking company would be getting ahold of me. on 11/29/2018 i was told that the trucking company would be getting ahold of me no longer than 7 days from then. i gave them 7 days and that is business days not weekend days. i still havent heard anything from them and it doesnt do any good to call customer service because they are just a middle person in the mess and are doing what the company tells them to.

Today is 12/04/2018

getting frustrated with samsung!

ticket number that customer service gave me is - 4148348675

have an extended warranty


  • Nov 8, 2018

Purchased a Samsung french door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again.

Searched the web for this problem and pparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty.

Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether.

Called Samsung again and they refused service. This is a verery poorly engineered and very expensive product to have customer service denied.


  • Oct 11, 2018

I have experienced the worst reliability from both a Samsung Washer (replaced with LG eventually) and a Samsung Refrigerator (side by side with bottom freezer). On top of that, the service organization is a total disaster. The refrigerator is less than 2 yrs old and under an extended service plan that I paid for.

No matter, no one is able to arrange a repair. I have called more than 20 times in the past 2 months and have gotten only a “run-around” being transferred or referred to a half dozen different numbers (Samsung, Assurance, Sears etc etc) with no result. They are incapable of solving a customer problem. They just pass it off. Claim no service centers near me and then they’ll have to replace or make an accommodation. But then they claim, they do have service centers. The service center calls me up and informs me they cannot service under the extended warranty. And so it goes around again. Good luck trying to get a supervisor on the phone either.

Each call person states the other person should not have referred me to them and then gives me yet another number which eventually brings be back full circle. The epitome of ignorance.

Absolutely the worst service organization bar none that I have encountered in my life.

  • Jul 1, 2018

We have a Samsung Refrigerator still under warranty that stopped working in 3 ways. Called Samsung Support, started a trouble ticket. FIVE DAYS later had a Samsung certified repair company dispatched by Total Tech Solutions, contact us and show up to conduct repairs. They assessed situation, told us the repairs were under warranty but they didn't have the parts on their truck. Dishonset.

The repair service was from South New Jersey and they didn't want to come back, so they transferred our repair ticket back to Samsung. The second company Samsung gave us had nothing but a cell phone number with VM full for three days, and 1.5 Star Rating on Google Reviews. I had to call Samsung to get through to the repair company. I spoke with the owner who says he never received ticket from Samsung and he would get back to me. Have zero faith he will ever call me back. It is now TWELVE DAYS since our refrigerator stopped working, and we have now lost $250+ in groceries.

Pathetic. Dishonest. Dysfunctional. Samsung doesn't care and they still have not repaired our refrigerator.

  • Jun 30, 2018

I bought a Samsung TV from Sam's Club and sent in the $50 Google Play rebate credit along with all of the needed documentaion on March 29, 2018. They came back with "the model number is not qualified for the rebate." I called and wrote multiple times and they finally said the model does qualify. (I sent them a picture of the box that showed the rebate listed right on the front panel.)

After allowing the model number, they told me that I had 10 days to send them the picture of the serial number from the back of the tv. I had sent them this on March 29.

Samsung finally changed the status to "registration accepted" on May 2, 2018. They are supposed to sent the Google Play rebate within two weeks. I checked with them today, July 1, and was told that they are still looking into it and that they have a large backlog of rebates to process..

I believe that Samsung has no intention of paying this rebate. I will update this if they do.

  • Jun 27, 2018

This is a 55 in. television that my wife and I bought at Target in May 2017. We paid full price for the TV. At first, we were thrilled with it. Whenever I would need to pause the signal, the screen would go black after 30 seconds, then resume when we'd press Play. Two days ago, I had paused the screen to accept an incoming phone call, then left the room for privacy reasons. The screen was paused for approx. seven minutes, but when I pressed play, guess what I discovered? SCREEN BURN IN! Evidently, the image failed to go dark after it was paused. I called Samsung Tech Support, and after guiding me through several bullsh*t trouble-shooting steps,

the rep said there was nothing more she could do, and the warranty had expired ONE MONTH AGO! Samsung had timed its product's lifecycle perfectly - the product fails exactly ONE MONTH after the warranty expires. I purchased the TV at Target and paid full price for it. I am living with a disability and cannot work (even though I want to). That being the case, I cannot afford a new TV, and am stuck at home almost 24/7. The moral of the story: DON'T BUY SAMSUNG! They design-build their products to last only as long as the warranty is in force. I would welcome comments and guidance from any other consumers who have resolved similar situations.

  • Jun 8, 2018

Do not buy SAMSUNG devices EVER! Buy an iPad instead.

I bought a tablet Tab A and in the end of last year, there was a mandatory update from which I couldn't get rid of. After this update, my tablet stopped working properly and I complaint with Samsung, explaining everything to them. They said that my tablet did not support that update and that they are SORRY for that and they won't do anything to solve the problem they caused me.

How come the company releases a mandatory update that is not compatible with my device? This makes me believe that they did it on purpose TO ALL USERS in order to force us to buy a new tablet, as this one doesn't work anymore. It is unacceptable.

Conclusion: I lost my device, I lost my money, I lost my patience. They lost me as a client and I hope you don't buy from them too. Now I am buying an iPad. Never more I will use any device from them.

More information:

Serial number SM-T350

P/N: R52G40Z1S2F

Bought in Best Buy New Jersey

  • Jun 6, 2018

The Samsung Galaxy S8 and S8 Plus both have glass rear back, and a curved glass front that crack extremely easily. Mine cracked on both sides from having my key fob in my pocket with the phone. Several large online review companies have said that it is the worst and most fragile phone that they've ever tested, and even the slightest drop causes either the back glass screen or the front curved glass screen to crack. To replace both screens is nearly the same cost as buying the phone. Even if you have their extended warranty that cost hundreds of dollars still to have it fixed. Only to have it just crack again easily with the slightest drop or something else in your pocket. Samson also advertised at these things were nearly waterproof to 3M in yet the slightest water ruined my wife's and several of my employees phones along with having every one of our phones crack easily. It's the worst decision of my life ever to buy a Samsung. Calling customer service is even worse they first put you through to people overseas who have no authority to fix the problem. After many complaints you get through to an executive-level that's just some young kids here in America who treat you like you're a criminal. No one at the company even though they're worth billions is willing to admit that it was just a poorly designed phone and if they should do something for their loyal clients. I was a loyal client for nearly 20 years buying every product in my home and office Sampson from printers two phones the TVs and more. Never again. Samson is a company that doesn't care about the American Consumer other than getting money and there are complete rip-off.

  • May 22, 2018

I sent my S8 (phone) to Samsung Customer Service in March for a software problem (phone started to continually reboot itself in a loop) [ticket 4147371661]. Somewhere between the time that I shippped the S8 and two weeks later when they acknowledged receiving it, the back cover had been physically shattered. This is what has happened next:

April 4, 1:50pm - Email received indicating they wanted to charge me $502.23 to fix it. I replied by calling 1-800-Samsung. Customer Service rep confirmed that the damage occured either in their possession or during shipping (but noted that there was no damage to the packaging indicating it was unlikely it was during shipping), and in lieu of opening a UPS claim they told me they would fix the phone at no charge.

April 4, 4, 4:36pm - Email received confirming that the repair will be covered "at no cost to you."

Two weeks later - I received the S8 back. It was NOT repaired and remained shattered - really awful to open a box expecting, finally a working S8 only to find a shattered, unuseable S8 (Thanks so much Samsung :( ). Repair center indicated it was "beyond economical repair," despite the assurance I received on April 4 that it would be repaired by Samsun at "no cost to [me]."

April 20 - I called 1-800-Samsung and opend a UPS claim [ticket 5120536523]

May 1 - Samsung/UPS coordinator informed me that they would lift the "beyond economical repair" issue and fix the shattered S8 to resolve the UPS claim if I would please send it back to them. This was confirmed with another return shipping label Samsung generated for me. Note that the Samsung/UPS coordinator did also phone me with this information, but left no direct return phone number and never replied to any of my emails (again, Thanks so much Samsung/UPS coordinator for more of a truly awful customer service experience :( ).

That week I returned the S8 to Samsun with their shipping label.

May 22 - I received the S8 back. It was, once again (2nd time), NOT repaired and remained shattered - again, really awful to open a box (now for the second time) expecting, finally a work S8 only to find an shattered, unuseable S8 (now going on two months without it = uexcuseable Samsung).

May 22 - I called 1-800-Samsung to complain and opened a ticket with "executive customer service" [5120731591]

May 23 - I called 1-800-Samsung to get connected to executive customer care. After lengthy discussion of background, they apologized, agreed it should have been fixed despite the "beyond economical repair" status (since they had themselves admitted to having shattered my S8), and they want the S8 sent back to them for a 3rd time. Adamant that this would be futile, I argued for an alternative resolution, such as cash for the damage or a new phone; and I asked to speak with the Samsung/UPS coordinator. In response, they transferred me to a 1-800 general UPS line to track packages and such - just totally rude and unacceptable. I called back 1-800-Samsung and another service rep also refused any alternatives other than once more returning the S8 to the McAllen Service Center where it had already been twice in the last two months. Seeing no other option, I relented in exchange for an email (received the same day) stating "case was escalated to the department in charge, so they can remove the BER tag and get the unit serviced." I can only presume, as they would not confirm, that previous discussions had not resulted in the BER tag having been removed which is why the service center has returned it twice without fixing it. However, as of this writing, I have not received a return shipping label!!

My thoughts on this experience? Simple, Samsung does not care to provide customers an honest, straightforward customer experience. At best, they are a disorganized, uncaring corporate behemouth that is either unable or unwilling to offer a positive back-end customer service experience. At worst, they are intentionally trying to tie customers up on lengthy, unfruitfal calls and transfers round-and-round that lead to no progress so that they will become so frustrated and disenfranchised that they simply walk away and leave them alone - they win! It is enough to drive me back to Apple despite viewing their products as otherise inferior just to have a full package with back-end customer care (which I always found to be very user friendly), or any other brands. There you have it, for what this is worth!!

  • May 15, 2018

Purchase S8+ cell phone directly from Samsung (M6E1J21QN). Received delivery 9/14/2017, open 9/15/2017, but it had a cracked back. The cell phone did work. Called Samsung customer service 9/16/2017, and was issued an return authorization. I was told a credit will be issue and to order another phone (order D75W9A0SM). Bad phone was received at Samsung 9/25/2017. On October 3, the bad phone showed up at my house without any notification or explanation from Samsung. I received the 2nd new phone purchased at full price ($880) and now paying for 2 cell phones through Samsung financing. No credit was issue for the bad phone that now needs to be $800 since the first phone was bought was $680 with S6+ traded that provided a $200 discount. I tried calling Samsung Customer Support / E Commerce October 3, 2017, but was getting long hold time recording. I endided up logging a service request on the internet. October 4, I was getting email from agent they would call, but played phone tag for a day until October 5 when I spoke to an agent on the phone. Agent indicated shipping and receiving notes indicated the phone was physically damage and the return was not accepted and sent back. The agent understood I was instructued by Samsung that provided the RMA number to send it back for credit and I received the phone as damaged. I was provided another RMA number to send the phone back for the second time. Agent indicated she was putting notes into the RMA so shipping and receiving could see it and not return the phone to the buyer and issue credit. I sent the phone back and it was received by Samsung on 10/16/2017 10:24 a.m.

On October 23, I emailed Samsung again that there was no credit to my account for the phone. Another agent replied and wanted background information with the tracking number so they could do some research. On October 25, I place a customer dispute to Samsung Fiancing program (TD Bank) about the the cell phone issue. The bank accepted my dispute, put the amount on hold until a resoultion is reached to resolve the dispute within 90 days. They bank indicated they have back channels to Samsung to get this problem resolved.

I did not hear anything back from Samsung Customer Support from the October 23 email, so I emailed them again on 11/1/2017. I got another agent response 11/1/2017, (4th differnet agent now) that apologized and they would escalate to 2nd level support and someone would get back to me. Later that afternoon, a fith agent responded and indicated they validated my history and Samsung did receive the phone on the two dates I communicated to them. The agent wrote I would receive credit for the phone in 10 to 14 days.

On Novemebr 14, 2017, I sent an email to Samsung customer support indicating I did not receive a credit as previously indicated and that I just received another email from Samsung on 11/14, that that my return was unsuccessful (listed 4 or 5 reasons that could apply) and the product was being returned to me again. I did not get a reply to my email. I decided to wait for the phone to be returned but by December 10, I have not recived the phone. I let TD Bank know this information and the the dispute was still being investigated.

After the holidays, I called Samsung Customer Support 1/3/2018, and demanded to talk to a manager. (Agent indicated there is no manager at their site and only supervisor.) Peter (I have his employee number) the agent refused to engage the supervisor but eventually gave in after some heated debate for 30 minutes. Reza the supervisor got on the phone. I reviewed with Reza the history of the bad phone and that on 11/14/2017, I received a letter the phone was being returned again, but I never received the phone. I indicated to him to either send me the bad phone back, or issue a credit, and if shipping indicated they sent the phone back, I want the tracking number to show the delivery date and that I signed for it. Reza was very apologetic and indicated he would personnaly get this problem resolved and a credit issue. On 1/10/2018, I received a letter in the mail from TD Bank that a credit could not be issue because Samsung indicated they returned the phone to me on 11/14/2017. I called TD Bank and got them straighten out with the facts. The bank reopened the dispute for another 90 days. Since then, I called (not emailed) Samsung Customer support / E Commerce 2/6/2018, 2/14/2018, 3/27/2018. 4/23/2018, 5/10/2018, and 5/11/2018. Each time was different agents and 2 more different supervisors all apologizing, cannot believe the history, promises to get the problem resolved with a credit to my account, and escalations to upper management advising the need for a credit. To date, the problem is still open with no credit, nor any signs for the bad phone being returned, or a FEDEX tracking number provided to show the phone was returned per 11/14/2017 Samsung email.

Samsung E Commerce and customer support is the worse and I will never buy another cell phone from them. The countless hold times and hours invested by me and Samsung resources with no resoution is absolutely the worse support any company could provide to a client. If Samsung reads this, all the information is in case #444759. Therer were other case numbers but the majority of the info is in the case I indicated. I also have all the documentation with FEDEX tracking numbers, dates of calls and emails. Any other retailer, would have taken the phone back the first day and provided another phone. Samsung.... Shame on you! I am going to the BBB and start posting on Facebook, Yahoo, Yelp and any other site I can find to save customers from a potential bad experience with Samsung Customer support and E Commerce that I had to endure!

  • May 9, 2018

I have had a Samsung Galaxy Note 2, Note 4 and Galaxy Edge 6+. All of them have failed before 2 year use.

I have been nahive because I believed it was logical for a cell phone to fail because the new technology is better.

But Samsung is a star at deception. They offer smart phones that initially work with great specs. Cnet and other review sites give kudos to Samsung every time a new product comes in. Money involved?

All of my 3 phones failed greatly, and then it was time to buy the next one, but something went really wrong with their Note 7. All airports in the world banned them because they were a hazard and could make an airplane fall into destruction and death. Google it, do not take my word.

Then they did the Note 8 a great phone. Great quality, great features. They did not have any other coice. That demonstrates their lack of ethics. Their only good smart phone comes after a great fiasco.

Now they came back to business. Their model 9, same standards as anything made in China. 2 of my friends that took their 2x1 promo now are repentant. My Galaxy Edge 6+ now has a battery life of less than 3 hours and the screen has lots of pixels not functioning, and the camera takes all pictures with lots of black spots. The Phone has been with me less than 2 years.

I reccomend to switch to any Google phone or Iphone. Do you think that Samsung gives you 2 smart phones for the price of 1 is because they are nice guys? Think about it.

I warned you.


  • May 8, 2018

Re: Note 4 rebooting, restarting, freezing, not restarting properly, Wake Lock

My Note 4 failed upon System Software update. Never came out of the update, could not get past the red Verizon splash screen. Sent it to Samsung repair in McAllen, TX. The charging port had died exactly one month after the warranty was up, so the only way to charge the phone is to use a Chinese inductive charging disk. Samsung McAllen came back with three successive price increases for the repair. First to install a new charging port, then an LCD screen and then a motherboard (PBA) totaling $506. Now, I have to ask those technicians in the McAllen repair center: How do you determine if the LCD failed diagnostics if the charging port does not work? How do you determine the motherboard failed diagnostics if the charging port is bad in the phone? Something is horribly wrong somewhere!!! Now they are sending the phone back to me as totally inoperative because I refused to pay $506. It is time to go to another smart phone manufacturer, I am sure!!! John in Burlington, NC.

  • May 5, 2018

I purchased a 75HU8550 in August 2015 in Canada.

the included remote did not work. Samsung claimed I didn't know how to use it and ended the conversation there. Best Buy to their credit replaced the remote for me, which in turn failed in less than 5 weeks. this time I was on my own, and forced to pay over $85 for a replacement.

within 3 months the set exhibited DSE, where the center 2/3 of the screen is discolored on light content making white content appear deep amber. I put in a warranty claim, their designated repair shop came out and inspected the set and determined the panel was defective and needed replacement.

Samsung decided this was normal and the claim denied. numerous calls and escalations later, Samsung still claimed a set that could not produce white was normal.

at about 15 months the left edge of the set developed 2 extreme bright spots, @ 5" long and 1" wide. this time I got the 'your warranty has expired'.

I called the same repair company, and paid them to look at the problem. they have seen it many times, and said it was a known defect on many Samsung models that year, and the following model year. they suggested I submit a claim under Samsung's 'known defect extended warranty replacement' program.

several calls and escalations, and Samsung Canada denied the program existed and refused to repair the set.

a little research on the Samsung US support site confirmed the program does exist, and many on their own board had their sets repaired no charge. Samsung Canada when presented with links to their own support site refused to acknowledge it and continued with their canned reply. the repair shop has quoted me $5,800 to replace the panel.

in Canada Samsung is able to price fix among the major retailers, and as such, we get the privilege of paying almost double for the same product as US consumers. if we purchase from "non authorized" retailers, or venture to the US to purchase, we get an immediate warranty denied. in return we get the added bonus of being denied almost everything warranty related.

my son's $550 Hisense 65" 4k TV has a superior picture compared to what my $9,900 Samsung has become in short order. lesson learned, this is the last Samsung product I, and my family buy, including the many laptops, tablets, appliances and phones we have purchased over the years.

I'm tempted to place my set in my mall kiosk and demonstrate Samsung quality.

  • Mar 22, 2018

I filled out a refund request and in the midst of filing paperwork I lost the sticker with the serial number on it and that was the hold up in the beginning and then i finally found the photo copy of the serial number so i contacted them and they were denying my refund again because I no longer had the dryer and I had already told them after they said they were going to refund me that i had disposed the old dryer due to limited space in my house.

I also told them that i had proof of the dryer being given away for junk and they could talk with the man that picked up the dryer plus I still had part of the non-working dryer in my wash roomthat was left behind by accident. I also told them that the man that picked up the dryer provided me a written statement that I could have notorized and sent to them. They still denied my refund. I would like for you to look into my refund from Samsung. I am legally entitled to my refund.

  • Mar 11, 2018

I have contacted them and scheduled my repair twice, and nothing happens. It has been months, and I can't get anywhere with them. They claim they have contracted Dish Network to make the recall repair. No one showed up at the scheduled appt time two different times. I believe this is a scam!

  • Mar 8, 2018

My S8 stopped charging within months. Samsung 'repaired' it twice by having me send it and no changes occuring, even though they claimed the issue was fixed. I then asked for an exchange, which has left me without a phone for over 3 months. This manufacturer's warranty is only good for a year, and I now have to sue Samsung if I want any form of compensation. Customer service at that level of incompetence must be deliberate.

  • Feb 28, 2018

Well lets see where do i begin!!!

brand new samsung tv barely 4weeks old has lines that cut thru the picture after only 4 times of using!!!, i call samsung support they send a sub contracted tech out to take pictures and do a report, that tech sends report and picture back to samsung, the engineer at samsung based on the picture makes the determination that my tv has physical damage, the tech put in his report which i got at my request that there some sort of internal pressure damage, then how does a engineer sitting at a desk determine the fact that my tv has physical damage without him actually coming here and based on a photograph, i am livid with samsung!!!,

i should have bought a sony or any other brand tv way better customer service!!!, i am reading that many people have had the same problem with all the samsung tvs, internal combust from thermal heat and customers are being blamed for physical damage,

samsung is saying it cost a lot to repair a $400 dollar tv, it cost more to repair then to build and advertise and sell this tv!!!, who are they kidding? there is no physical damage to my tv, and samsung wants to swindle there way out to say there is physical damage to the tv, when the problem is internal?!! now they want a second opinion gave me a whole new ticket number for another tech to come out again, why? whats going on here!!! I was routed over to so many wrong departments, hung up on, then told that all the other reps didn't want to tell me it was physical damage?! i called them and asked what is the specific criteria as a engineer sits at his desk and determines that a tv has physical damage based on a photo graph, no response! they dont know how to answer me!! there is no cracks, no black spots, no spider lines, then whats the deal here its a internal issue why doesn't Samsung want to take care of there customers!!

This was Aprils reply who works for Samsung after I filed a complaint, With CNET, WITH SAMSUNG, WITH FTC, WITH ANYONE WHOS WILLING TO SEE, READ, UNDERSTAND, GOING THROUGH THE SAME SITUATION AS ME Munita,

Good afternoon. I have reviewed your account as well as the images provided and regretfully must inform you that the images do show a point of impact.

This damage was caused by an external force hitting the front of the TV and as such, is not covered under warranty. This impact could have also been a pressure point as well, which can be caused from applying a forceful amount of pressure to that area. I do

show that we have already assigned this to a service center and have submitted for a panel replacement review. The service center did verify that the damage is considered physical damage. I understand that you don’t agree with our process. Unfortunately, this

is unmovable.

Again, I apologize for any inconvenience this situation may have caused you and want to thank you for allowing me the opportunity to assist you as a valued

Samsung customer.


  • Feb 8, 2018

I am extremely disappointed in Samsung's customer service. I have been a Samsung customer since the Galaxy II and always recommended products to others.

I recently traded in my Galaxy S7 to take advantage of the $300 credit towards a new Galaxy S8 and sent my phone in only to be told it did not meet the qualifications of "basic wear and tear" due to the indicator sticker showing it had been in water. This phone was meticulously cared for and in a case with screen protector it's whole life. The phone may have been in water...because it's WATERPROOF. This was the reason I upgraded from the S6 to the S7. Not taking the trade it because of this would be like not taking a vehicle on trade-in because the brakes had been used. This was a advertised feature of the phone and the phone worked flawlessly. I have called customer service on multiple occasions and been told that my claim was reviewed and denied and have refused to allow me to speak with a supervisor. The terms and conditions do not make any mention of the LDI being a disqualifying condition on waterproof phones. Had it said this, I would have kept the phone and sold it locally or traded it in to T-Mobile. This is a disgrace to the product Samsung produces and will be my last Samsung purchase if not remedied.

As a part of the trade in agreement they state the phone will not be returned. They will resell this phone and reap the benefits of scamming their loyal customers.

  • Feb 7, 2018

On Cyber Monday 2017 I ordered a phone (Note 8) from Samsung direct for $650. I sent my paid for perfect conditioned Note 5 phone to Samsung as a trade in. Before I sent it to Samsung I took my Note 5 & 8 phone to T-Mobile so the associate could transfer all my file to the new phone. That was very successful. I wrapped my Note 7 up with extra bubble wrap and sent my phone to Samsung by FedEx. A couple of weeks later I received a email stating that the phone was cracked and wouldn't come on. So they charged me the full $950 for the phone and kept my Note 5 phone. I spoke to several customer service people which was time consuming and very frustrating because they could careless. I asked for pictures of my phone and the condition of the box they received it in. I was told the phone is gone. (whatever that means) I asked why didn't they send my phone back to me, they said they don't do that. I have proof that my phone was working fine before I sent it to them. When I tell you I will never ever ever ever purchase anything through Samsung directly again. They are the worst!!! And I will be sure to let anyone that will listen know about this experience. I have been buying Samsung product for over 13yrs. I purchase 2 phone every year. That's about to change. They already lost two customer from my family because of how I was treated. They have switched over to IPhones. Because their customer service is excellent! Look out social media here I come!!!

  • Feb 1, 2018

In a year and a half there have been two parts we've had to replace. This is a stainless steel samsung dw80f600uts dishwasher. It takes about two and a half hours to wash the dishes and does not even do a a good job of washing the dishes properly. A relative replaced them, otherwise we would've had two separate hefty plumbing bills. $75 in repairs so far for the two parts. The small window where you fill the rinse stuff you can't see in there. Offers ni different of extra washing or rinsing options which is very poor! The lower rack has an odd way of stacking the dishes as well, which is not helpful. If dishwasher is opened in the middle of the cycle it reverts back to the beginning and the whole washing cycle starts again, which means you're waiting another 2 and a half hours for the dishes to be clean. I have told other people not to buy samsung dishwashers. I suggest they should get out of the dish washing business. I am so bitterly disappointed with this dishwasher and wonder what part will need to be fixed next.

  • Feb 1, 2018

Their promotion is nothing but a scam! I made this TV purchase on 11/22/17. I've got nothing but a run around since then, and now, I've had it. I'm not sending pics of the serial number (behind TV) and pic of my receipt to BJ's (where i purchased the TV). I purchased at BJs instead of Best Buy BECAUSE I was interested in the $125 google play gift card that came with this purchase. I own a Samsung cell phone, and (2) samsung tv's, and a samsung tablet. I'll never purchase another samsung product again. I feel like they made a fool out of me!

  • Jan 26, 2018

This phone is terrible. Not even a week after having it cracked in my pocket while I was at work put it out to make phone call notice to cracks and the corners of the screens. Today I was at another job and the back of it cracked in my pocket. This is supposed to have gorilla glass of 5 why didn't anybody tell me it was cracking this easy when I bought this $1000 phone?? I would have bought an otter for it. I've had all the notes and a Galaxy S7 active and I've never had this issue. They take the cheap way out on this one I've already read the forums on Samsung and they are ripping people off in its ridiculous. If they don't offer to fix my phone since AT&T wouldn't take it back I will never buy their products again and I have been a loyal customer of Samsung for years since at least 2011!

  • Jan 25, 2018

I bought full new appliances set from Samsung this summer with the new house purchase. It was 34 Cubic Ft Chef Collection Fridge, Dishwasher, Washer/Dryer and Microwave. Not to mention we have Samsung galaxy phones and TVs.

First the delivery was screwed up. On the day of delivery they just didn’t show up, after the day before somebody called and confirmed the day and time. Multiple calls to Home Deport (where we paid for that) were reassuring, stating they might be running little late and will show up. Finally. at around 7 pm we were told, well, its probably not coming.

So, in July’s heat wave we ended up in the new house without fridge with 4 kids. Multiple calls to Home Depot and Samsung pinpoint the issue to Samsung just failing to deliver appliances to the Warehouse. It was delivered a week later. Delivery team ruined venetian plaster walls, the issue I m still dealing with.

Then, in October Dishwasher broke. Scheduling the repair was a pain, although by now I don’t recall all the details. After about 2 wks the service man finally showed up and fixed it. It broke 2 hours later. He showed in a day again and fixed it to break again in few hrs. After fifth visit in 2 weeks he proclaimed that installation company installed it incorrectly (I need to point out we bought it with installation, but Samsung Delivery people refused to do it because it was “too difficult") and it is leaking (needless to say there was no leaks observed and it was sixth time he pulled the unit in and out. He said, the Samsung has changed the design, so the sensor is down and it is sensitive and it happens all the time (Oh, great news for the Samsung product). I called the installation and they came back, checked it out and said everything was fine. They still replaced all tubing and it works fine since that.

Around Christmas time the fridge broke. It literally started making noise like a tractor. I called and scheduled repair. The service date was in early January (about 10 days later). We were told nothing earlier is available due to holidays. Well, unhappy I agreed as there were seemed to be no choice. Needless to say family couldn’t sleep all this time. On the date of service nobody showed up. As I called we were told appointment was cancelled as nobody answered three calls from them. Well, I didn’t have any missed calls as well as my wife didn’t, unless our Samsung Galaxy S7 phones failed to register them.

I rescheduled with new service date about a week later (again "Nothing is available"). A day before I got a call by a woman from service center, stating the unit as out of warranty (I have purchased 5 years warranty). When I brought it up she said I need to contact Samsung to provide proof of purchase so they’ll update the file. I argued, stating I can provide all to her and she essentially said "You need to call Samsung, Good luck, Bye" and hanged up.

I called Samsung. Spoke to representative. Upon his request I emailed him copy of the purchase. He sated it’ll take 5 business days to review it (!?). Arguing was not helpful. I requested a call back once everything gets updated. We did receive a call from very helpful gentleman, stating that appointment is scheduled for 01/26/2018 (essentially already a month later after the problem aroused).

Yesterday, 01/23/2018 I had one missed call from Samsung and received an email that appointment was cancelled as we didn’t answer three calls. I called back. Very helpful lady apologies and asked why nobody called my wife’s cell (like it is my fault?). She expressed that this noise could be due to ice buildup on the ventilator and it happens all the time (Another great news on the SAMSUNG product) and the vent needs to be replaced.). She said she rescheduled the appointment for this Friday as before 01/26/2018.

Today, 01/24/2018, now my wife received a call from a service center, stating that our unit is out of warranty and the appointment is cancelled (!?). She tried to argue again but was told to call Samsung and was hanged up on.

I just called the Samsung again. They stated they are going to updated the file (not sure what was done 2 wks ago and apparently they have all the correct info by now) and I need to call service center to schedule the appointment. As I asked them to take care of it (I tried calling service center during this ordeal before to no avail) I was told they don’t do it (huh, it was done by other reps) and was hanged up on.

So, in summary,

After spending close to 10 k$ on the new appliance I have fridge, pretending to be a John Deer tractor in my kitchen, keeping everybody awake at night for over a month and have no idea when is it going to be over.


  • Jan 11, 2018

We order the Samsung 65" QLED Q9F from, and took delivery of the set on December 19, 2017 taking advantage of “white glove” delivery that removed the packing materials for us and a trade in option for our old TV. We used the new unit for the first time on December 20, 2017. Everything worked fine until January 6, 2018. I heard two loud pops from the set shortly before going to bed, but thought it might just be interference from our sound bar. The next morning, 1/7/18, however, when we turned it on, the picture was on a few moments, then it went dark and attempted to restart itself, then went totally black and we heard an electronic crackling sound that did not come from the speakers.

I immediately called the support number for Samsung, but as soon as the technician found out our set was in use less that three weeks he referred me to the e-commerce department at When I spoke with the operator there, she found my order, consulted with her supervisors and then offered me either an exchange or a refund of the order. I chose the refund option since I had concerns about the reliability of a TV that failed so quickly. I confirmed the refund on the call and was told I would get a confirmation email with the details the following day. Based on the information about the refund, I went to another store to purchase a replacement TV (not a Samsung) that same day. When no email arrived on Monday, 1/8/18, however, I called back to get the details. At that time, a different operator told that my order did not qualify for a refund since the order was delivered more than 15 calendar days past. I was a mere 5 days over that arbitrary limit when I reported the catastrophic failure—a ridiculously short break in period for a piece of major electronics, most others have at least a 30 day refund/return period. I tried to explain to the operator and a supervisor about how I had been given incorrect information from the previous day and I had made irrevocable financial decisions to purchase a replacement in good faith based on that information. I was told the best they can do is request a refund on my behalf but that it is not guaranteed; the refund department will not take communication directly from consumers. Their decision is still pending. In the meantime they asked me to work with tech support for a repair or replacement of the defective unit, but again, when I called tech support they referred me back to the e-commerce sales area without attempting to assist with the issue.

The problems with Samsung are twofold: One obviously a defective product which could have even been potentially dangerous had this short taken place while I was away from the set sleeping, and the lack of communication and clarity among their support teams. Essentially I was lied to during the communication on 1/7/18—the other operator and supervisor could even see that I was promised a refund in the case notes they had on file, but they would not honor that promise or make a real attempt to address the issue conclusively. I was not trying to take advantage of the situation or subvert their policy when I first contacted them, I was simply asking what they could do and when a refund was offered, I accepted and moved on. Now that they have changed their decision based on a policy neither I nor apparently their own team was aware of, I shouldn’t have to suffer a large loss. If they do not make good on their promise, I plan to follow up with consumer agencies, the attorney general, and potentially legal action.

  • Jan 11, 2018

Not-Dear-At-All Samsung,

My first, only and DEFINITELY LAST experience with your company has been an absolute nightmare! I am indescribably disappointed with Samsung. Shame on you!

I have ordered a Samsung Galaxy S7 from on March 23, 2017. My order number is: 14203441271. You put me on backorder for about 3 weeks. Although you claimed "If you pre-paid using an alternate payment method, we will hold your funds until the product ships.", you returned the funds back into my account. Because of this, I thought I was never going to get this phone so I bought myself a different phone from a store using that money. After 3 weeks, you withdrew the money from my account and got my balance drop to negative. I couldn't pay this debt, being a college student, so YOU CAUSED MY ACCOUNT TO BE CLOSED BY MY BANK!

I put on a request to return the phone for a payment to get my balance off the negative. You sent me a label. I put the label on a box, and returned the phone and the wireless charger pack that came as a special offer gift with it. Here is the FedEx tracking number: 790642921459. THE REPORT SAYS YOUR DALLAS,TX WAREHOUSE RECEIVED THE BOX ON 4/17/2017. THAT IS SINCE WHEN YOU HAVE NOT PAID MY MONEY BACK!!!

SINCE APRIL 2017, I CALLED YOUR CUSTOMER SERVICE AT LEAST 20 TIMES, spending about 30-45 minutes of my time on each call, struggling with that annoying automated system until I got to talk to a human being. Check your records to confirm. I ALSO TRIED TO CHAT WITH YOUR AGENTS ON SAMSUNG.COM TENS OF TIMES. Here is the reference number for just one of my chats. I have over 10 of them. Again, check your records: 4297653085.

Every time I called, your so-called "Customer Service Pro" told me that the inquiry is transferred to the related department and you will get back to me in a few days. Well, IT HAS BEEN 8 MONTHS!!

I was told that I sent the wireless fast charger pack and the phone in the same box, to the same place. Yes, I did that because you send me only ONE label and no instructions whatsoever to send the charger somewhere else. Your agents are telling me for months that you made a request to your warehouse for confirmation that you received both the items. After waiting on that confirmation for 1.5 month, I was finally given a TICKET NUMBER: 530182.

Now your agents are telling me that my refund is pending on your finance department to be processed (Check the phone calls.) It was October when I was told that. I am still waiting "for another week" for somebody to contact me about it so I can tell him/her that you caused my bank account to get closed, and I need you to issue the refund to my new account.

SHAME ON YOU SAMSUNG! WHAT A DISAPPOINTMENT! You are not only holding on to $631.34 of a poor college student for almost a year, but you also damaged my psychology and frustrated me with having to explain my problem to over 30 people over and over again. SAMSUNG IS DONE FOR ME! I STARTED THIS PROCESS WITH AN ATTITUDE OF ASKING YOUR AGENTS ON THE PHONE HOW THEIR DAY WAS GOING , HERE IS WHERE I AM NOW! THIS IS YOUR CUSTOMER SATISFACTION, ENJOY IT!


  • Dec 20, 2017

Samsung directed me to send my non-functioning soundbar to CVE, Inc. for warranty repairs. I received an e-mail from CVE, Inc that reapirs were completed and the product was being returned to me. A tracking number for the UPS carrier was provided. Per the trakcing, the package arrived at Okanogan, WA and was refused due to package and product damage. UPS notified CVE, Inc about the refusal and provided me the tracking number for the return to CVE, Inc. I phoned Samsung Customer Service, was given a new repair ticket number generated for the reapir of said damaged product. Through the trakcing number, CVE, Inc received the returned damaged soundbar on October 3, 2017.

I have made a minimum of 16 calls to Samsung Customer Service enquiring about the soundbar and its whereabouts since there has been no communication from CVE, Inc. I have spoken to supervisors, the escalation department and have made attempts to contact CVE, Inc via phone and e-mail. Samsung Customer Serice department passes the buck to CVE, Inc and they in turn are not communicating. To date I have had no resolution and can only assume that the soundbar was damaged beyond repair and CVE, Inc is not taking the responibilty or liabilty.

I have requested a refund from Samsung but have had no response from Samsung. I need help to resolove this problem.

  • Dec 15, 2017

Offered $300 discount off purchase of new Samsung Note 8 mobile phone for trade-in of older Samsung model phone. Sent them my used Note 5 mobile phone after receiving new one, which had absolutely NO COSMETIC or PHYSICAL DAMAGE whatsoever (cracks, scratches, etc.) ... and I mean, literally none, to either the screen or casing. The phone was also cleared of all personal apps and settings as instructed, was not blacklisted, and was forwarded to the company in a fully charged & operational state, powered by a fully functioning battery, which would both accept & hold a normal charge. Phone was perfectly operation in all respects and was, indeed, a model which the trade-in

program specified was an acceptable trade-in model. However, two weeks after sending Samsung my phone, I received a notice back from them explaining that the company had rejected my trade-in due to one or more of the following: "Phone not received in good condition meaning no physical or water damage, the device most power on and hold a charge, normal wear and tear, and the device can not be blacklisted." Further, the notice informed me that, as a result of one or more of these reasons, Samsung would only credit me $25 for my trade-in (instead of $300) and that my account had already been charged back the $275 credit difference and that they were sorry for the

inconvenience and ... oh yeah ... we are unable to return your old phone, which you sent to our company (in good faith) in response to our trade-in discount program. Well, upon my receipt of this notification, on 11/8/17, I submitted an inquiry regarding (and dispute of) this matter through the company's e-commerce division Web site, to which I received a return response the next day, which basically just repeated what I'd received in their original notification. That same day, I sent a reply explaining that I did, in fact, fully understand the company's trade-in program requirements, with respect to the condition and working operation of phones eligible for the trade-in discount and

that, moreover, my phone did indeed meet each and every one of those requirements and none of the conditions which continued to be quoted to me as reasons for the rejection of my trade-in were at all applicable relevant in my situation. Their next response, this time expressed an appreciation and understanding of my concern but again quoted the canned terms & conditions of the trade-in program and my phone not having met one or more of those requirements and apologized for any inconvenience this might cause (like being charged-back a $275 credit I was fully expecting and entitled to was some sort of minor inconvenience they had inadvertently beset upon me ... a

mere, "whoopsie daisy! if you will ... yeah right!) So, I replied back again, explaining that they could continue to forward automated responses until the end-of-time, quoting canned verbiage from the terms & conditions of their trade-in program agreement and they could send it in any size of font, bolded, italicized, or in multi-colored type but that it would remain plainly irrelevant, with regard to my situation and that I was therefore demanding an immediate resolution of this matter, entirely in my favor, whereby the $275 credit difference would immediately be re-applied to my Samsung Financing Account (which I had been faithfully making on-time monthly payments toward my Note 8

phone purchase). A few days later, I received what would be my final response from $CAMsung, indicating that this matter was being "escalated to higher departments" within the company for resolution and that I would hear something directly. Thank goodness, I thought!!! EXCEPT ... this was approximately 30 days ago and I have heard nary a thing since this so-called "escalation." In the meantime, at about the 15 or 20 day mark following notification of "escalation," I began emailing SCAMsung e-commerce support, various executives of the company, communicating with company support representatives on Twitter, etc., to the tune of approximately 20 or so different pieces of

electronic correspondence, fully documented with all pertinent communications relevant to this matter ... to which I HAVE NOT RECEIVED ONE SINGLE SOLITARY REPLY. The company has quite obviously now decided to ignore me and my associated dispute, not to mention every providing me with a valid explanation of their actions or provide an even an attempt toward resolution or compromise. All I can say is this company is quite clearly not one which can be trusted and that I certainly do not intend to EVER SPEND ANOTHER SINGLE DOLLAR OVER THE REMAINDER OF MY LIFETIME ON ANY $CAMSUNG PRODUCT OF ANY KIND ... and I will do my best to ensure that nobody in my family or

in my immediate circle of friends does either. Furthermore, by the time I finish trashing these jokers on social media, hopefully I can even influence other individuals outside of my inner realm of personal relationships. Patronize these clowns at your own risk!! You have been warned! Ken Glaser

  • Nov 13, 2017

My new note8 screen cracked after 20 min from opening the box "not dropped" from it self

nobody in Samsung want to give a reason why the screen cracked always say the screen out of warrantee

i see the same problem happens with many people and we sent a complain to Samsung but no solution.

[1:32 PM, 11/6/2017] +965 9721 2803: youtu . be / _gKeMaSOdiI

youtu . be / AGrbkncQTXs

youtu . be / iNQm2nno0Ok

us . community . samsung . com / t5 / Galaxy-Note-Phones / Note-8-sudden-cracked-screen-not-dropped-or-damaged-in-any-way/m-p/203794#M17150

  • Nov 13, 2017

Tim Baxter/Steve Kim

President and CEO

Samsung Electronics North America

85 Challenger Road

6th Floor

Ridgewood, NJ 07660

August 11, 2017

Re: Robert Rifkin

Ticket # 4444289515

Dear Mr. Baxter and Mr. Kim

I am sorry to have to bother you but I have a situation that keeps going back and forth and need your assistance if possible.

I had purchased a Samsung TV UN60F7100FXZA from Marlin Appliances in Seaford, NY back in October 28th, 2013. This was my 4th set in my home as of now. The above tv was not working correctly and I called Samsung they said it was not under warranty which I understand and they asked what was wrong.

I explained that the power light kept going on and off. They had me do a bunch of checks and finally said it was worth fixing that is was only the power supply board. I asked for a service center they said just look one up that is authorized. I did that it was TV Repair I called 347-517-1749 they sent out a tech. The tech came and said that it was my power supply and that he did not have one there and would be back the next day. I gave him a $100.00 deposit cash. The next day I called him and he said he had to order the part and it would be in Tuesday. I called him Monday and he said he would be there Tuesday so I waited. Wednesday, he called back and said he would be there later. He never showed up and would not answer his phone. Anytime I called all 3 numbers from different phones he hung up.

I decided to open the back up and found that he took both the main and power supply boards with him and my deposit. I know that is not your responsibility but your company assistance is and it is very poorly handled.

I called back Samsung Tuesday night and was on the phone for about 45-1 hour and he hung up on me.

He said he was getting me another service center which he did not. This morning I called again they gave me another service center Home service network inc to call and I did and pressed the ext for the Great Neck repair center. It said it was closed. I went on line and saw it said closed. I called Samsung back again and asked for the parts dept. to find out how much the parts would be and if it was worthwhile fixing now that I found out the first service man stole both the power supply board and the main board. They gave me a price and I asked if I would be able to put it in. they said to call Samsung tech back and ask. I called back and after going back and forth they said it would not be advisable for me to do it.

I then went on line again to chat with your reps asking for your email address and all they did was go over everything again. They handed me from one rep to a supervisor to another supervisor.

I am in customer service and have never never had an experience like this before.

I just requested for a discount on a tv since I did not know how much it will cost to fix this one and no reply to that request. I then got a call from Home Service Network Inc saying they would be there Tuesday. So now I am waiting until then to see what happens. I have been a loyal Samsung customer for many years and now am wondering if I made a mistake. I have a total of 4 TV’s 6 Samsung phones and my son also has 2 Samsung tv’s of which one had to be replace and 4 Samsung phones.

On August 15,2017 Home Service Network came to fix my Samsung UN60F7100 TV. The first person who took my boards suddenly left them in my mail box. The Repair man that did come put them back in and said it was not the boards at all but the screen. He quoted me approx. $700.00 to repair. His suggestion was to replace the TV rather than fix it with all the new technology out now.

So I again attempted to call Samsung starting at 12:20PM until 3PM. Each time I spoke to someone different the first one was Anthony who I explained the situation to and said he would get me to the proper department I thought it was the ECR but he said that it was the E Commerce Department if I am correct. Well when he went to transfer me I was hung up. I called back spoke to a Michelle the same thing happened, then I called back and spoke to someone else I did not get their name again I got disconnected. I called back again and spoke to a Magellyn the same thing happened again, then I called back and spoke to a Michael each one assured me they would stay on the line till I got to the right department. I was again disconnected. I called back again and spoke to a patine who again assured me.

This time I insisted on a supervisor which at first, she did not want to do. I was left on hold for over 20 minutes and then she came back on and said she was connecting me well guess what I was disconnected again. Each time from the beginning I was asking for your email address which no one would give me!

So, I looked up the address in NJ and sent you a letter. That was on the 11th of August. Then I got someone finally on the phone that said Samsung’s policy is not to give any compensation for my troubles she was nice enough to give me Steve Kim Address and the email of the Office of the president.

I know that my TV was out of warrantee and did not expect anything until I had to go through all the aggravation for hours to find out that the company doesn’t care if the consumer is right or wrong they offer nothing. I have been without the TV for over 2 weeks and finally I did go to a PC Richards on Frances Lewis Blvd, Bayside, NY and the Salesman Bob that I talked to tried to help me out. He did say that Samsung was the best TV and convenience me to purchase one that was 1999.99. Because they were out of the TV now what they kindly did was loan me a 55” TV until it does come in.

When I had a situation with Verizon they were great. Customer service and even the Vice President followed up to make sure they corrected everything and more.

I have been in the service business all my life my and never have I treated a customer or client in this matter.

I know you are an extremely busy person but had to contact you and let you know how your company handles issues.

Besides all the above issues. I was set up with an appointment with one of your authorized services directly from your company. The serviceman came and said that my screen was no good and that I would have to pay $700.00 for a replacement one. He charged me $65.00 for the service call. I then went out and purchased a new Samsung TV for $2000.00 just to find out that my son looked at the old one and opened the back and said it was the power supply board. I ordered one and put it in and the TV works just fine. So, it cost me $2000.00 for a new TV plus the service call of $65.00, $185.00 for a main power board and numerous hours on the phone with your technical support.

I cannot believe that a company of your size would just push all this off.

I have sold cars for Cadillac for many years and have been one of the top 10 in the Northeast, never did I just push someone away and not find a resolve unless someone was completely unreasonable. I now own a Home Care Agency Great Neck Executive Home Care and make sure that all or any issues that occur are resolved immediately.

I have never posted anything negative like this before but feel that the public needs to know how we are treated.

The reply I got below is not satisfactory in my eyes.

Here is what the response is:

From Mr Marvell Goodgame

Hello Mr. Rifkin,

Thank you for contacting Samsung Electronics of America, Office of the President, we appreciate the opportunity to respond to your concerns. Your feedback is very important, as it allows us to better understand how we can improve our consumer’s customer service experience. We are sorry to hear that you’re experiencing an issue with your Samsung television. We know it is frustrating for any product to fail, whether in-or-out of warranty. We certainly never like to her of any of our products failing at any age.

Samsung believes in building quality products and we apologize all your expectations of us have not been met.

We value our relationship and are committed to providing the highest level of service simply because our customers deserve it. We will utilize your feedback to consider possible changes and enhancement to our current policies and procedures. Again. I’d like to apologize for any inconvenience this situation may have caused. Thank you for your time.

  • Nov 3, 2017

I bought a 55" Plasma TV in Jan 2011. IN Aug 2011 it would not turn on. Service replaced the capacitor. Now, 5 years later, with little use on TV, it happens again. I understand it has been 5 years however, this has apparently been a problem from new. This TV is in a home with 1 occupant and gets little use. $1000 for a TV should last longer than that. I contacted Samsung customer service.

I went back and forth with them several times sayng this has been an issue since new and Samsung should stand behind their product. I got no help repeatedly. I asked that a manager contact me. They did, but delivered the same message: sorry, you're out of luck. I will not purchase any more Samsung products and will register my complaint in other agencies. They apparently care less about their customers. Tis fix sould be on them. I submitted the original service request as well as invoice. They refuse to take responsibility for a faulty product.

  • Oct 27, 2017

I have been dealing with the Samsung for over 2 months. Each correspondence takes 7 to 10 days for a response, if I get one. I purchased the TV with a 1 year warranty from Amazon on 8/2/16, was shipped on 8/3/16 and arrived on 8/6/16. It malfunctioned on 7/24/16. I wasn't sure if it was the TV or the cable service so I contacted the cable service to check out the connections before submitting a warranty claim. I didn't want to file a claim if it wasn't the TV. The cable company checked the connections, changed out cables and connectors and the TV was still malfunctioning. I was told it was the TV not the cable service. I submitted a claim 8/3/17, was told that Samsung honored the 1 year warranty from date of purchase, which was not explained to me prior to purchase. This first gentleman stated he was authorizing a 1 time over-ride and honor the 1 year warranty. I supplied him proof of the date of delivery, which satisfied his approval of the warranty. After running all their instructed diagnostics on the TV, which didn't help, they authorized a repair service to come fix the TV or replace it or refund the money depending upon what they found out. Weeks went by with cancelled service appointments, numerous follow up phone calls then ensued which resulted in a final decision being made that they couldn't find an authorized dealer to examine the TV and were sending it upper management for a decision of what model they would replace the TV with. Again, weeks went by and numerous follow-up phone calls for the status of my replacement. I received a phone call from Samsung that stated they decided they would now not honor the warranty because I was 1 day late in filing a warranty claim, even though I didn't have the TV in my possession to use for 1 full year, and that Amazon played a part in using precious warranty time due to the delivery. I have not been able to speak with anyone that can help me with Samsung and I feel like I am being treated unfairly.

  • Oct 5, 2017

I purchased a Samsung refrigerator and had nothing but problems , it had to be repaired after two months . After a year of owning it it stoped working . I had purchased a warranty through Samsung called a protection plus . When I needed them to fix it they had no repair service available. I got nothing but the run around . They won't fix it they won't replace it or refund my money back .

  • Sep 28, 2017

I sent my phone in to samsung for repair. The power button was not turning on my phone. Prior to my phone powering down it was working just fine. The phone still charges I just cant turn it on. I read on line that this is a known problem with this phone and is repairable. I sent the phone in for repair. I got it back stating it had liquid damage and is unrepairable (BER). Complete shock. The phone has never been exposed to water to the effect as to cause liquid dammage. Let me also mention that this is the very month that I just finnished paying off this $700 phone.

I am on the phone with them as I am writing this and they are giving me the run around. I would think that a multi billion dollar company would have some empathy to its customers and offer anything instead of nothing. They did offer me a $25 gift card which I declined.

I did like samsung till now but if I do not receive some satisfaction I will never buy another samsung or related product ever. I will persuade every person I know to do the same. I will write on every social media available of this experience. I will join every class action lawsuit I possibly can. I am sure the impact however small will be more than $700.

  • Sep 13, 2017

We had an Samsung S7 that had trouble charging with charging port. It was charging fine with the Samsung round wireless charge. We sent phone because it warped and got hot while charging with cord. This phone was taken to the Samsung center in Best Buy peoria , il. They said i can only write the first ticket up and you will have to send to Samsung repair center RSI. This phone worked. When they sent it back it was taped together and didnt turn on. They basically took the phone apart and sent back broken. We called they send it back so we did . The second time they send it back taped, broken screen and said they cant repair it. We sent them a working phone they send back my phone broken. I can't get anyone to help. The one supervisor told me well we only try to fix them we arent responsible for broken phones. She said if it breaks taking it apart its not their problem. I said lady who would send you guys phones to break and make worse. Wow this company is a joke and Samsung shouldn't put their name with this company. This makes Samsung look very bad. They have so many reviews

  • Sep 11, 2017

Samsung won't repair our frig that has blistering paint as they clain that it is physical damage. It is not physical damage. The paint is releasing from the sheetmetal.

Samsung said that if it is a mfg defect it would be their responsibility. However, they refuse to even discuss it py phone. I have submitted two emails to them (with photos) at the address above and to Samsung Support. Still no intelligent reply. Just their blanket statement of physical damage.


Dunnellon Florida

  • Aug 31, 2017

Bought Samsung refrig, it broke 9 mths. 11/2yr later got a extended war. Refrig temp went to 57 . suppose to be hassle free. Reported Sat. Today is Wed. Still no phone call from repair

  • Aug 22, 2017

I purchased some Samsung laptop memory from Fry's Electronics towards the end of 2011, that came with a lifetime warranty, but Samsung doesn't honor that warranty. On 08-21-2017, the memory department advised by email and by phone that the snapshot that I sent them is green and green modules are OEM and not supported by Samsung, but supported by the laptop manufacturer. Later on the same day Samsung indicated that the number on the module indicates it is OEM.

Samsung will not honor their lifetime guaranty on defective and faulty memory modules. As a result I will need to incur additional costs and buy the memory from someone else.

  • Aug 22, 2017

Samsung Electric Range Nightmare

Model # NE58F9710WS/AA

Purchased July 2016

Home Depot Matthews NC

I purchased this double oven in July of 2016. I noticed during the year it was not the best performance but it was working.

Here is a log of what has happened during this process.

July 3, 2017 Celeste

After making dinner using the oven and then removing the cooked food the control panel faded to black and the range became unresponsive. I called the next morning (spoke with Celeste) to report & was told my oven was under warranty until July 28th and a repair visit was scheduled. I was told on that phone call that if the same problem re-occurs that Samsung will extend my warranty on that issue. Ticket # 4143546271

I then called Techi-time to schedule the repair.

I eventually spoke with Rachel after being on hold for 15 minutes before somebody came on the line to assist me. She scheduled July 6th for repair in 9-1 pm upon which I took time off work to be there in that time frame. The morning of the appointment they called to cancel telling me they don’t have the part and will come out the next day. So then I had to reschedule everything to accommodate for repair appointment the following day.

Upon arrival the he mentioned that they just got too busy yesterday and couldn’t make it out yesterday. (I was told the part was not in)

The technician was untrained and not familiar with ranges. He told me he is used to working on dryers. He shocked himself while doing the repair because he did not unplug the range during disassembly. He was on the phone much of the time with somebody coaching him through the repair. I ended up having to assist him in holding parts so he could access behind the panel. He changed the thermostat and it worked.

July 21st 2017 Anna

After cooking and opening the oven to remove food, the panel – again- faded to black and was unresponsive. I called to report and spoke with Anna about the same issue. I requested a different service company come out to repair due to the previous experience with Techni Repair. I was promised a different company would come out. She gave me a service order # 4143895165. At this time she told me that if the same problem happens again Samsung will move forward with accomodations. I asked her what that meant and she told me “meaning refund or exchange – your choice”

July 23, 2017

The same company (Techni Repair) called me to schedule the repair. I was told it would not be that company but I accept since I need to have my oven repaired and I asked that another technician that is experienced with ranges come out. Appointment is scheduled for July 25th 9-1 so I arrange my schedule accordingly.

July 25, 2017

Techni – repairs calls me at 9:12 am to say they can’t come today because “the part is not in” so they will reschedule for Friday the 28th. This is the same thing they did to me the first time as well.

July 25th, 2017 Lisbeth

Called Samsung to discuss concerns with range and repair company not being who I was told it would be. Spoke w/Lisbeth. She explained to me that my product needs to be repaired twice before they can make accommodations and that Samsung will stand by their products and customer satisfaction. I also expressed concern that if this breaks again and I am out of warranty period what can be done? I was never offered any extended warranty through Samsung. She said she would be able to make an exception for me for warranty extension of 90 days since I have had this problem. I asked if she could send that to me in writing. She said she will get authorization to extend full coverage and note my account of such. She then placed me on hold at 9:24 to 9:27 am. She came back on the line & she gave me a ticket # of 4143895165. When asked about the extension of warranty, she said it would be noted and then call was disconnected before I got confirmation at 9:34 am

July 25, 2017 Mary

I called back to confirm what Lisbeth promised and Mary reports I will have to wait to hear back from the service center for repairs.

July 28th 2017

Techni repair comes out to do repair of thermostat .. working when he left.

August 17, 2017

Oven breaks again in the evening when trying to cook.

August 18, 2017 Veronica

Called to report that my oven is not working AGAIN.. Everything is unresponsive… Ticket# 5118575645 spoke with Veronica who is asking me for model numbers and serial numbers. I explained that there should be a sufficient record of my calling and repairs yet she is adamant this info is needed and was not previously noted. I provide the info she needs. She places me on hold briefly. Then she returns and says that I will have to submit my Bill of Sale for the accommodations to begin and provided me an email address to send everything to.

I submitted all receipts, line items receipts and repairs receipts to the email address provided twice.

August 20, 2017 Oliver

I received a call from Oliver confirming he received the paperwork and he directed me to call Executive Relations Dept tomorrow. He thanks me for all paperwork and says it should process in a couple days.

August 21, 2017 Abanoub

At 1:37 pm I called and spoke with Abanoub.. explained the situation and asked if he was in Executive Relations. He advised me he was. I gave him the ticket number issued to me last of 5118575645. He goes on to tell me their policy states that I have not had 2 repairs but only 1 because the repairs were less than 30 days apart. I asked him what that has to do with the fact that my range failed 3 times within a timeframe of 30 days. He just repeated his script of “ that is our policy.” He told me I am not eligible for refund or replacement because my appliance broke too soon after the first repair and second repair. (??) This is ridiculous as it has nothing to do with the fact that the appliance is clearly defective if it keeps on breaking even after repairs. I relayed to him I have been told by at least 2 other reps that if I have the same problem after 2 repairs I would be refunded through the accommodation process and followed the directions to submit paperwork for such ‘accommodations.’

I asked for his supervisor or a higher authority to explain after getting nowhere with Abanoub. He states he did not have a supervisor available but I would try to find one. I asked for a name and he said they change every day so he does not know who the supervisor is. (??) I asked him who his super visor is and he hesitated but gave me a name of Brandon but he said Brandon was on another call and could not talk to me.

I was on hold off and on for about 30 minutes while he found a supervisor. This must be indicative of their customer satisfaction that so many supervisors are busy talking to unhappy customers.

Finally at 2:11 pm I get a ‘supervisor’ by the name of Ayanna. I began to express my dissatisfaction with how this has been mishandled. Suddenly Ayanna pretended to not hear me even though I was able to hear her. Seems strange that suddenly when faced with a difficult situation, she could not hear me and ended the call. I waited a few moments thinking possibly a supervisor would call back the customer that is in need of assistant. No call back. So I call back again and have to go through the lengthly process to get somebody on the phone.

This time I get Rhea at 2:17 pm and again explained I need a supervisor. She puts me on hold. Ayanna comes back on the line. I asked if we were disconnected or she hung up. She said I was unresponsive. I asked why she did not attempt to call me back as a supervisor would normally do. She said she was busy talking to other customers. This is extremely poor handling of an “executive relations” problem and doubtful (or shamefule) a supervisor would be trained in this manner.

Again, I got nowhere with Ayanna as she was just reading a script and now tells me now I have to have 3 repairs before accommodations are to start. The story keeps changing to the benefit of the company to string me along long just enough to get me out of the extended warranty for this item. She said all she can do is request to have another repair. She tells me somebody will call me in 24-48 hours to schedule another repair.

This is a blatant attempt to exhaust the consumer and push them out of the warranty period so as not to have to “accommodate” or account for the poor quality of the product that I paid a lot of money for just 1 year ago.

If the policy has suddenly become that no repair can count towards the accommodation process unless it is 30 days apart from the last repair and now it must be repaired 3 times before giving the refund; well, that conveniently would put me past the so-called exception extension of 90 days warranty.. 3 repairs 30 days apart before accommodating?? I would like to know who this is accommodating other than the company.

I am expected to either live with a broken oven without calling for repair until 30 days from the last repair just so I can have the hopes of receiving a refund for my oven or Samsung just hopes to wear consumers out and hope they will give up trying to contact them to receive what they have been promised. I am sickened by the fact I put faith in this company and purchased their products. I will be sure to share my story with many consumer affairs sites, social sites, home depot, Samsung facebook, Twitter and the local media and news. This company lies to the consumer to benefit themselves and I am out of an oven to cook for a family of 5.

  • Aug 4, 2017

Purchased in december of 2016. Samsung robotic Vacuum. Model VR20H9050UW/AA. SER# ob3z8feh400060l

Purchased online at Home Depot.

Shipped to samsung on 7/25/17. Defect code c003 right wheel malfunction.

This was purchased for residential usage. I was contacted today by the company and told that my unit was not warranty because they do not reconize the Home Depot reciept that I was provided when I made my online purchase. After trading emails with their support dept I was basicly told im out of luck, after providing them with all of the info they required. this vacuum has a 10 year warranty. It is less than 1 year old. I have contacted Home depot for assistance but have not recieved any as of yet.

Samsung refuses to honor a warranty on a vacuum that is less than 1 year old. When they state the unit has a 10 year warranty. They refuse to honor and reconize my Home Depot reciept as proof of purchase.

  • Jul 21, 2017

I bought a Samsung S8 phone for my son in April of 2017, which came with a small hole and he wanted to return it. We obtained an RMA and proceeded with the return of the S8 (together with other promotional products such as a Gear VR, Samsung AKG earbuds) on May 11 2017, but my son forgot to include an adapter with the return, and the S8 phone was returned to us. Since then, we CALLED NO LESS THAN 7 TIMES , each time we were promised that we would receive a new shipping label to return the product (now with the adapter included) after 3 to 5 business days, but THIS NEVER HAPPENED. On the seventh call, when it looked like we would finally be getting the return shipping label, we received an email from Samsung on When it looke July 14th, indicating that the return period had expired, and that there was nothing they could do, that the phone was ours to keep. THIS IS EXTREMELY BAD CUSTOMER SERVICE, BORDERLINE WITH SCAM.

  • Jun 14, 2017

I purchased a 5 year protection plus extended warranty for my Samsung Oven once the manufacturer warranty expired. The warranty is good through March 2012. In May, I called the warranty service to advise of a malfunction (the top of the dual oven turns onto high heat any time the lower oven or warming drawer are used - a definite fire hazard). Since then I have had over 20 calls with Samsung and been given the run around. First they agreed to send someone to fix it, but only if I paid. When I pushed back that I had a warranty, they said they would re-submit my ticket. Then I was told no one would fix the oven under the extended warranty so they would search for someone out of the area. Mind you I live in the Philadelphia area so it should not be difficult to find a repair person. After this call, I was then told no one would fix my oven because it is out of warranty, which is incorrect because again I have the extended warranty until March 2012 (as noted on my contract). I was eventually told after yet another phone call that a member of a different branch of the warranty department would call me to discuss a monetary reimbursement because they couldn't fix my oven in my area. No one has called. I called the warranty department back and they merely told me they would "resubmit" my request, meaning this whole process will likely start again. Nearly one month and hundreds of my hours on calls later, there is still no resolution. What is worse is the customer service refuses to give you a direct contact so every time you call there is a new person who explains a step was missed, they don't know why, yadda yadda yadda, and the cycle continues.

The protection plus warranty is a scam. If your appliance breaks, they have no intention of fixing it. Instead they'll give you the run around until you give up, which I wil not be doing. Rather, if this isn't resolved shortly, there is a law that provides for breach of warranty claims in these events and I plan to follow through.

  • May 29, 2017

Purchased Samsung refrigerator August 2, 2012 from Lowe's. I paid 3965.40 for the item. The coils have frozen over four times. We have contacted Samsung countless times and the response is always the same. Call our service repair. No solution except to unplug and let it defrost. Only works for a month and freezes up again.

  • May 29, 2017

We contacted Samsung because our dryer sounded like a belt may be getting loose. Samsung sent a technician from a local company called complete electronics to see what was wrong. The guy came out and discovered that it needed a new motor. Our laundry is just large enough for a washer and dryer and a total of about 20 inches of excess space on either side. The technician had to move our washer away from ​the wall in order to get to the part of the dryer he needed access to. When he did so, he disconnected the drain from the wall and never told my wife he had done so. When he completed his work, he told my wife everything was good to go.

Later that day she ran a load of laundry and when the washer went to drain, it soaked our brand new floor and carpet. We had to call a disaster company to come clean up the water and we're of course billed. My wife immediately called Samsung to file a claim.

They assured her we would hear something back within a day. No one ever called and so I took it upon myself to contact them. They acted clueless. After a week and a half of dealing with them I finally got a call from someone saying they were looking into it. About 2 more weeks went by and another Samsung representative contacted my wife saying we needed to contact complete electronics. So I contacted them and they said I need to file a claim with Samsung. Around in circles no answers and not once did anyone even bother apologizing for the issue.


Write a Review about Samsung Electronics