I purchased extended warranty after my manufacture warranty was to run out, last September 2017. A couple of weeks ago my dishwasher started to just wash by using the heavy cycle. I called my extended protection for repair.
They sent out out a company called quick service. The gentlemen came out - then ordered parts. The following week - a different man came out to do the repairs. He did the repair, but then found an additional problem that the first man didnt find. There was a leak. He stated he had to get an additional okay to fix the problem. Thebn the problems started. I made numerous calls and was constantly being transferred to different areas - everyone giving me a different answer: it was being looked at, but of course with my extra protection, it was covered.
Now today I am being told that it is not covered since there was damage to the drum. I asked how that could have happened since the only people that has touched the dishwasher for any repairs was the technicians. I was told that it could be from normal wear and terar. The dishwasher is only a little over 2 years old - how could that be - and I thought extended warranty was to cover that?? No, they are sorry - but I will have to pay for the repairs out of my own pocket. If this is not a rip-off, then I have no idea what is! I am done with samsung products, when they will not even honor their own extended warranty.
I purchased an S 21+ product from Samsung. It was a cellular phone and my son-in-law recommended. I try it. Just after the "Warranty" had expired. I had a hot sensation in my front right pocket. I pulled it out and it seemed like the telephone was not fit back in its case. Upon pulling the case off, I found the back glass had been shattered, and the battery had expanded to a point that the phone no longer function. I called Samsung and they said that that was not the customer experience they wanted to have that they would take care of it but issue happened on September 10, 2023. I just received a call from Samsung after having that phone out of service for over a month , they apparently are not as concerned about customer, safety or satisfaction as they said in the earlier replies, I was told today that I would receive a zero help from Samsung and my phone would be returned to me. I would recommend buying Apple products to anyone in the future I’ve had Apple products for over 20 years and I’ve never had an issue with them. My first Samsung was an exploded battery , and after reading the reviews on Samsung here, I recognize that it is a common systemic issue with Samsung products. I would not trust them to stand behind their product. They are thieves. They are only interested in getting their product in your hand or in my pocket, and after that their concern for the customer runs out. I have been lied to by multiple representatives. I have been inconvenienced and running my business using my cell phone. I have lost data when I had to transfer it to a back up phone Samsung products are the most worthless POS products you could ever buy I would not buy any of their product again I recommend that if you were looking for a cell phone, you avoid their product like the plague, they will not stand behind it.
I bought the Samsung Galaxy watch pro 5 from AT&T. After owning the watch for 30 days, I use my Galaxy profile watch to monitor my sleeping. The watch has to be put in sleep monitoring mode.
Never had a problem until this one particular night.
I woke up one morning at 4 AM To find my arm was itchy and sore. When I took the watch out my arms. I noticed there were blisters under the watch On My Skin. I contacted Samsung and they suggested that I take photos, send pictures of product information and take my statement as to what happened. Samsung then Suggested I send them the watch so they could do a test of the device. According to their engineers and lab techs, it was determined by them that it was just a Mild skin irritation and not caused by a burn. I disagreed with Samsung representatives and told them that if they look closely, they could see that the skin was actually burned. Samsung's team concluded that they would send me a check for $500 to compensate the cost of the watch and not to be compensated for any injuries occurred. If nothing's wrong with the watch then why not send it back to me instead of issuing a check for replacement of a new device. I feel I should be compensated for my injuries from Samsung
I am extremely disappointed with Samsung Electronics and their failure to provide an appropriate solution for my malfunctioning monitor, which is still under warranty. The Samsung monitor (Odyssey G9) stopped working after emitting a popping sound and producing a burnt smell. Since then, it has not turned on. I have reached out to Samsung Electronics, Samsung Specialty Claims, USSI Global, and the technician assigned to my case multiple times to have my monitor repaired, replaced, or refunded. My experience has been plagued by a lack of coordination, miscommunication, and an inability to reach a satisfactory resolution, despite having multiple case numbers assigned to me. Throughout this frustrating process, I have contacted Samsung's customer service through phone calls, text messages, chats, and emails, as well as arranged two service appointments. However, my issue remains unresolved, and I have been bounced around between different departments and representatives. Each time, I have had to re-explain my situation to the new contact, only to face more delays and a lack of progress. It is disheartening to see a well-known company like Samsung Electronics fail to honor its warranty and provide proper customer support for its products. As a valued customer, I expected better service and a timely resolution to my problem. I hope that sharing my experience here will serve as a warning for others to carefully consider their options before purchasing a Samsung product. If you are considering buying a Samsung monitor or any other Samsung product, please be aware of my experience and think twice before making a purchase. It is essential to hold companies like Samsung Electronics accountable for their actions and ensure that they provide the quality customer service and support they claim to offer.
A little over one year ago around X-mas time I purchased two (2) Samsung Galaxy Flip 3 5 G cell phones direct from Samsung for over $1,200.00 ea. Or approx.. $2,400.00.
These cell phones were very nice in that they flip to half the size and save space which is why I really wanted them.
The issue is that the screens on these phones simply DO NOT handle being opened and closed constantly and they eventually split at the fold after a very short time. Approx. six months of use is about the most you can get out of these screens before they begin to split at the fold.
I feel Samsung should’ve disclosed this issue and did a recall and replaced these phones when they discovered the issue.
I feel I was ripped off for almost $2,400.00 because I just recently replaced both phones with refurbished Samsung S21 Ultra’s.
If you try to contact Samsung they provide only a number answered by some foreignor who speaks poor English and there is no email addresses to send complaints to and you can only post your issues and concerns on a Samsung Community website.
We recently remodeled out kitchen and installed all new Samsung appliances from Home Depot. They are the worst appliances I have ever had in my 50 years as a homeowner. The fridge has already needed service twice and still operates inconsistently. The dishwasher "works" but does not clean even the mildest of foods from the dishes. They actually tried to tell me that I was the cause of the problem because I was pre-rinsing the dishes. The stove controls do not work properly. The microwave controls do not work properly. I have recently been researching and finding that even retail outlets are advising potential customers to avoid Samsung appliances. I only wish I had done this research beforehand.
We spent a significant amount of money buying appliances. Paid for the order in full at time of purchase. Samsung ran the charge, then voided it and ran it again. Both times the charge cleared the account. Then they reported us to the Credit collection agency for failure to pay- then they refused to correct their mistake!
Bought a dishwasher from best buy - a Samsung dishwasher over a year ago. The dishwasher rack started corroding on its base - multiple area and are falling aprt on it own. Technicians sent by Samsung confirmed that it shouldn't corrode like this, even said they should have used stainless steel.
Yet Samsung would NOT stand by it product and refuses to replace the racks. I have seen old and I mean very old dishwasher - their motor may be broken but Not the racks!!! So Samsung is a d****ebag of a company!!!
BeLindy -case manager Elizabeth -customer service Marianna-customer service John-cust service Karen-cust service Chris-cust service Cherry-cust service Steve Kim- President with no corporate means of reaching this office in Richfield park, NJ ZHANG QIN CHEN -REGISTERED AGENT IMPORT/EXPORT REG IN KAISER OREGON BUT ADDRESS FOR AGENT IS CHINA BUSINESS REG#40034597 WITH OREGON GOV/AGENT #75788399 SAMSUNG DRYERS AND NO REPAIR SERVICE AVAILABLE.
Samsung does not stand behind their products which I found regarding their dryers. No one uses plastic "Idlers" except them and they do not have authorized service people available and will not support their products if not their authorized service reps. Make it impossible to get resolution and was lied to by at least 6 representatives they would cover the repair.
Then manager just says denied when done and I had been confirmed the max amt allowed and assurance of reimbusement. Service rep even talked with them at service date. They should be accountable for this scam they ruin the US as you cant even sue because a lawyer says they just keep turning over to make you go to court and give the run around.
Please read reviews before even thinking of buying a damsung product. Also the kicker: Best Buy and other app stores sell their appliances and yet NO .SERVICE REP IS AUTHORIZED TO WORK ON THEM IN OUR AREA...SO THEY WILL NOT REIMBUSE NOR CAN YOU FIND A REPAIR SERVICEMAN THAT WILL WORK ON THEM.
STILL UPSET ON THIS ATTITUDE OF NO ACCOUNTABILITY AND RUDENESS ON HOW THEY TREAT THEIR CUSTOMERS. THINK TWICE BEFORE EVEN THINKING OF BUYING SAMSUNG!!!YOU'VE BEEN WARNED.
We reach out to you not because we enjoy spending time writing letters to the leaders of corporations, but because airing our grievances, mistreatments and wrongful-treatments on social platforms, news channels, etc. is not our first preferred step. Therefore, we come to you directly for assistance, in the hopes of achieving some sort of acceptable compensation in regards to a new Samsung QLED 55” “SMART” TV we purchased 1.5 yrs ago directly from your website.
This television has NEVER been moved, touched, or altered in any way from the mount on our wall in the living room for which we first placed it. We travel 6-7 months every year to Europe, and while we ARE here, don’t even watch it often. There are only two of us-no pets, no kids. There is no housekeeper (although I could use one) or anyone else that comes into our condo while we are away.
Therefore, we were astounded when, VERY suddenly last week we turned it on, only to see lines streaked from one end of the screen to the other. My husband is very knowledgeable on electronics and immediately said, “this isn’t good”. Nothing changed the screen-tv was dead. So, I contacted your Customer Support Team, was given a “ticket” number to take it to the nearest repair shop.
I asked him, “What happens if it can’t be fixed? Who pays for parts, any other charges?”. His reply was a flippant, “You pay, & you buy another TV”. Out of the question, my friend. This repairman did call me after a few minutes, sounding like he worked underground, and basically told me we’re “screwed”-that we would be responsible for ALL charges no matter what.
I go back to: This is unacceptable. We spent the extra money for a Samsung brand, feeling the quality, support, reputation was worth it. Otherwise, we would have bought something much less costly. Eighteen months for what was a beautiful “SMART” TV, almost $1,000, now just a chunk of garbage.
This should never have happened & we feel that the TV MUST have been defective, as I need to also mention-when we leave town, all appliances are unplugged and my husband has safe-guarded our home with many upscale electronic devices to also protect appliances in case of any storms/outages.
The Model No.: QN55Q60TAF; Type No.: QN55Q60TA; Typical Power: 46 W; AC110-120V-50/60Hz 125W. Samsung Electronics America, Inc; 105 Challenger Rd; Ridgefield, NJ. 07660. Mfd: 3/2020. Model Code: QN55Q60TAFXZA; Version: FB01/QTQ60/QTQ60F. Serial #: 09DM3CYN300009K/Q55TF1. Made in Mexico.
This is what reads on the label on back of TV. I have in my possession all photos, receipt, etc. Please contact me/us and advise how we can work together and come to an agreement on what to do here. We have always been huge Samsung supporters, with computers, etc. I would hate to shut all of this down over a TV.
I am writing to express my extreme dissatisfaction with. On 1/23/22 I ordered my son a phone (order#US066657466). It arrived with a cracked screen. I immediately contacted and a return was set up and a new order was placed (order#US030882238). I was told they only has an unlocked model to send me which was a different price. I was told that upon receipt of the new phone I would be given a credit of $50 for the inconvenience.
I was also told that upon return of the broken phone I would be refunded the price difference of $134.22. I am pasting the email messages I received confirming this: Jemimah Louize Lopez ( E-Commerce) Jan 26, 2022, 19:09 EST Hi Jason, Yes, we will be refunding you that $134.22 for the price difference once you already return the item. Have a great day!
Jemimah Louize Lopez ( E-Commerce) Feb 2, 2022, 14:47 EST Hi Jason, Yes, we will process it once you receive your full refund for your returned item. Have a great day! I was then informed by customer service on 2/12/22 that because it was a different model- an unlocked one- they would not be able to honor this. I will not accept this incompetence and demand that I be refunded for the price difference as i was CLEARLY promised by customer service.
I was led to believe I would be paying the same price, and now and basically being forced to pay 134.22 higher. I likely would not have accepted the new phone order had I known it would have been more expensive. I will continue to escalate this issue further if not fairly resolved as well as file complaints with all applicable regulatory agencies.
Bought the Samsung TV in Aug. 2021 and by the end of Oct. it started acting up. I could not pick up and channels so I had to purchase Hulu in order to watch TV. Even then Hulu lagged so bad it was terrible. I called Hulu thinking the problem was Hulu but they said no. They said it should only take 10 sec. for Hulu to come on, my Hulu took 60 sec. to come on.
I even called my network provider thinking I may have a wifi probelm and they said no also. I chatted with Samsung on-line 4 times and finally they said I needed to fill out a repair order. Two guys came out and replaced the mother board. That didn't help. A few days later they came out and replace the wifi module and that didn't help either. They said, based on everything they are seeing, that it must be a software issue. Since the TV worked for a few months and then all of a sudden it went hay wire then Samsung must have did an automatic update and my TV did not like it.
I have now been on the phone with Samsug 6 times and every time they keep saying "we need to exclate this up to level 2 and they will contact you withing 24-48 hours". Well that was two weeks ago and that 24-48 hours is realy getting stretched out. I can't afford Hulu. I want my regular free channels back. I am on Social Security only so I am on a fixed income. It took me 2 years to save up for this new TV so I can't just go get another one. I need my TV!
I don't think they are going to do anything about my TV. They could have bought me 3 TVs for the money they have spent on repairs, mileage for the labor for the techs. This is so stupid. I will never, ever purchase another Samsung product as long as I live and I will make sure no on in my family will either. They will pass this on to their kids and grandkids so Samsung will be out a great deal of money over the years. Every appliance in my house is a Samsung and our phones. Not any more. I paid for a good working TV and their service is poor at best. Sam Walton became a billionaire by taking care of his customers. Samsung could learn from his work ethics.
THIS IS FOR ALL REPRESENTATIVES AND GENERAL PUBLIC
IT WILL BE THE LAST SAMSUNG PRODUCT WE WILL EVER PURCHASE. ( WHICH I AM STILL IN WARRANTY.) WITH THE INEPT EXPERIENCE I HAVE HAD WITH SAMSUNG IN THE PAST MONTH IT WILL NEVER HAPPEN AGAIN.
THEY PASS THE BUCK WITH THE RED TAPE AND HAVE YOU JUMPING THROUGH HOOPS AND WHAT I HAVE GONE THROUGH HAS MADE OUR HOME A VERY UNPLEASANT ONE DOING WITHOUT A TV.
ONE PERSON AT SAMSUNG DOESN'T KNOW WHAT THE OTHER IS DOING. WE SAT AND WAITED FOR A REPAIRMAN.AFTER A WEEK...............I WAS TOLD NONE IN OUR AREA.
SO GOING ON WEEK TWO I ASKED FOR CREDIT INSTEAD OF REPAIR AND FILLED OUT ALL THE NECESSARY DOCUMENTS, THE TV IS PICKED UP WHEN ALL STEPS ARE COMPLETED CITI BANK WILL ISSUE ME A REFUND.
THEY SEND YOU A TEXT TO VERIFY YOUR ADDRESS AND THE DOT NEXT TO YOUR ADDRESS IS GRAYED OUT AND YOU CAN NOT GIVE VERIFICATION SO ANOTHER SET OF CALLS AND ANOTHER WEEK HAS GONE BY FOR SOMEONE TO VERIFY OVER THE PHONE.
I READ ON THE NET SOME PEOPLE MAY NOT GET THEIR MONEY FOR UP TO 3 MONTHS SO I DIDN'T TRUST THEM.
I WAS GIVEN A NUMBER AND THEY TOLD ME TO CALL FOR PICK-UP AT KENCO TRANSPERTATION IN CHATTANOOGA TN. THEY DON'T ANSWER AND THEIR MAIL BOX IS FULL. I FINALLY GOT THROUGH TO DEPT. IN THAT TRUCKING COMPANY AND THEY SAID WE ONLY DELIVER SAMSUNG TO MAJOR STORES WE DON'T PICK UP. SO NO CONNECTION NO PICK-UP OF TV WHICH MEANS NO REFUND.
SO ANOTHER SET OF CALLS AND ANOTHER WEEK. I HAVE PREFORMED ALL THE STEPS THEY PUT ME THROUGH ALONG WITH ALL THE STRESS. I HAVE THE LUXURY OF NOT HAVING TO WORK SO I COULD DAILY DEAL WITH THE COUNTLESS CALLS, TEXTS, AND EMAILS.
THOSE PEOPLE WHO DO NOT WORK AND DON'T HAVE THE TIME TO DEAL WITH THEIR GARBAGE, COMPLAIN OF HOW IRRESPONSIBLE SAMSUNG IS AND THEY MAY AS WELL THROW THEIR TV'S AND APPLIANCES AWAY. THIS IS DONE SO THEY HOPE YOU DO GIVE UP.
THEY TOSS YOU AROUND FROM STATE TO STATE WHEN YOU CALL OR EVEN OUT OF THE COUNTRY. I WAS ON THE PHONE 3-4 TIMES A DAY. THEY GIVE YOU A TICKET NUMBER AND EVERY TIME THERE IS A CHANGE YOUR ISSUED A NEW TICKET NUMBER AND RECEIVING AN EMAIL THIS CASE HAS BEEN CLOSE. THIS MEANS ANOTHER SET OF CALLS TO SAMSUNG.
SO LOW AND BEHOLD GOING INTO THE FOURTH WEEK I GET A CALL FROM A COMPANY KNOWN AS SAMSUNG TRUCKING TO LET THEM KNOW IF IT WAS ALL RIGHT TO PICK UP THE TV. I DIDN'T TRUST SAMSUNG ONCE OUR TV WAS REMOVED FROM OUR HOME.
I WENT TO BEST BUY AND AFTER 5 WEEKS OF BEING SHOVED AROUND BY SAMSUNG BEST BUY CAME THROUGH. THIS WILL BE POSTED ON THE NET, BETTER BUSINESS BUREAU, RIP-OFF.COM, YELP, AND ANY OTHER SITE I CAN FIND.
SO AS FAR AS I AM CONCERNED YOU ALL KNOW WHAT SAMSUNG CAN DO.
6 months ago I purchased a new Samsung Range from Lowes model #NX60T8111SS.
Two weeks ago while only using the top burner the front glass on the range exploded sending broken glass all over the kitchen. Nobody touched or bumped into the front glass. My mother said the glass started making a slow crackling noise before it suddenly exploded sending glass everywhere. My mother got a small cut on her hand and foot.
I did purchase an extended 5 year warranty which starts on the 2nd year you've had the oven. The first year is covered by the manufacturer Samsung. I contacted Samsung several times. The first few calls were to a call center in India. The Samsung representative spoke very little English and struggled comprehending the situation. After a week and not hearing back from Samsung I placed another call and requested the supervisor. The supervisor was a bit more accommodating and receptive to the fact that Thanksgiving was approaching and scheduled a expedited repair.
Last week they sent a Samsung representative to the house to inspect the stove. The Samsung representative agreed that Stove glass will be replaced and within 2-days I would be contacted by Samsung to schedule replacing the glass. After 3 days without hearing from them I contacted them again. They said I would be contacted within 2 days regarding the expedited repair. It's now been 2 weeks and nothing. No response or call back. It now looks like we will not have an oven for Thanksgiving. After doing some research I learned that this is fairly common problem with ovens and tempered glass. There is a class action lawsuit pending regarding similar situations. I would love to hear some suggestions on how to move forward.
Purchasing a Samsung range was a horrible decision and I hope others see this and won't make the same mistake.
I purchased a Samsung fridge from my local Best Buy 3 yrs ago. About 1 year ago the ice maker started freezing up with ice blocking the ice coming out. I’ve tried defrosting it and it worked for a short time then clogged up again. I’ve also noticed the finish on the fridge collects handprints and washing it or wiping it down doesn’t remove the prints completely. Also I’ve noticed a little rust on the doors.
I researched Samsung refrigerators and found two groups on Facebook with the same exact problem as mine. I don’t want it repaired since many people have done so and it never resolves the problem. It is not under warranty anymore but since it is from defective manufacturing a warranty is not needed. I would like a refund. The main reason I wanted a new fridge was because my old fridges ice maker quit. I’m so disappointed in Samsung it was a brand I had always preferred before I purchased this one
THIS IS FOR ALL REPRESENTATIVES AND GENERAL PUBLIC
IT WILL BE THE LAST SAMSUNG PRODUCT WE WILL EVER PURCHASE. ( WHICH I AM STILL IN WARRANTY.) WITH THE INEPT EXPERIENCE I HAVE HAD WITH SAMSUNG IN THE PAST MONTH IT WILL NEVER HAPPEN AGAIN.
THEY PASS THE BUCK WITH THE RED TAPE AND HAVE YOU JUMPING THROUGH HOOPS AND WHAT I HAVE GONE THROUGH HAS MADE OUR HOME A VERY UNPLEASANT ONE DOING WITHOUT A TV.
ONE PERSON AT SAMSUNG DOESN'T KNOW WHAT THE OTHER IS DOING. WE SAT AND WAITED FOR A REPAIRMAN.AFTER A WEEK...............I WAS TOLD NONE IN OUR AREA.
SO GOING ON WEEK TWO I ASKED FOR CREDIT INSTEAD OF REPAIR AND FILLED OUT ALL THE NECESSARY DOCUMENTS, THE TV IS PICKED UP WHEN ALL STEPS ARE COMPLETED CITI BANK WILL ISSUE ME A REFUND.
THEY SEND YOU A TEXT TO VERIFY YOUR ADDRESS AND THE DOT NEXT TO YOUR ADDRESS IS GRAYED OUT AND YOU CAN NOT GIVE VERIFICATION SO ANOTHER SET OF CALLS AND ANOTHER WEEK HAS GONE BY FOR SOMEONE TO VERIFY OVER THE PHONE.
I READ ON THE NET SOME PEOPLE MAY NOT GET THEIR MONEY FOR UP TO 3 MONTHS SO I DIDN'T TRUST THEM.
I WAS GIVEN A NUMBER AND THEY TOLD ME TO CALL FOR PICK-UP AT KENCO TRANSPERTATION IN CHATTANOOGA TN. THEY DON'T ANSWER AND THEIR MAIL BOX IS FULL. I FINALLY GOT THROUGH TO DEPT. IN THAT TRUCKING COMPANY AND THEY SAID WE ONLY DELIVER SAMSUNG TO MAJOR STORES WE DON'T PICK UP. SO NO CONNECTION NO PICK-UP OF TV WHICH MEANS NO REFUND.
SO ANOTHER SET OF CALLS AND ANOTHER WEEK. I HAVE PREFORMED ALL THE STEPS THEY PUT ME THROUGH ALONG WITH ALL THE STRESS. I HAVE THE LUXURY OF NOT HAVING TO WORK SO I COULD DAILY DEAL WITH THE COUNTLESS CALLS, TEXTS, AND EMAILS.
THOSE PEOPLE WHO DO NOT WORK AND DON'T HAVE THE TIME TO DEAL WITH THEIR GARBAGE, COMPLAIN OF HOW IRRESPONSIBLE SAMSUNG IS AND THEY MAY AS WELL THROW THEIR TV'S AND APPLIANCES AWAY. THIS IS DONE SO THEY HOPE YOU DO GIVE UP.
THEY TOSS YOU AROUND FROM STATE TO STATE WHEN YOU CALL OR EVEN OUT OF THE COUNTRY. I WAS ON THE PHONE 3-4 TIMES A DAY. THEY GIVE YOU A TICKET NUMBER AND EVERY TIME THERE IS A CHANGE YOUR ISSUED A NEW TICKET NUMBER AND RECEIVING AN EMAIL THIS CASE HAS BEEN CLOSE. THIS MEANS ANOTHER SET OF CALLS TO SAMSUNG.
SO LOW AND BEHOLD GOING INTO THE FOURTH WEEK I GET A CALL FROM A COMPANY KNOWN AS SAMSUNG TRUCKING TO LET THEM KNOW IF IT WAS ALL RIGHT TO PICK UP THE TV. I DIDN'T TRUST SAMSUNG ONCE OUR TV WAS REMOVED FROM OUR HOME.
I WENT TO BEST BUY AND AFTER 5 WEEKS OF BEING SHOVED AROUND BY SAMSUNG BEST BUY CAME THROUGH. THIS WILL BE POSTED ON THE NET, BETTER BUSINESS BUREAU, RIP-OFF.COM, YELP, AND ANY OTHER SITE I CAN FIND.
SO AS FAR AS I AM CONCERNED YOU ALL KNOW WHAT SAMSUNG CAN DO.
We were getting sick but had no idea why. A few weeks ago I opened the frezzer and I had melted ice cream everywhere. The other items were no longer frozen. I looked at temps on fridge and they were all ready accurate temperature. I bought 2 thermometers and put one in top and in freezer section. My freezer was actually 20 F and my fridge was 48. Temps continue to climb.
For almost 2 weeks I've tried to get Samsung out for a repair. I can't use the refrigerator and I don't have a back up. We lost all of our food. Samsung said it's no longer under warranty. But that isn't true. Parts are still under warranty. They can't say it's no longer under warranty if they haven't sent a tech out to look at it to even see if the defected part is under warranty. Their refrigerators have faulty ice makers that are still under warranty. This seems to be the cause of most issues. It could very well be the issue but I won't know that if they don't send someone. Only certifed Samsung tech is allowed to work on it because it will void the warranty. Samsung says they don't have a tech in my area.
There's a Facebook group with 84,000+ members who have issues with Samsung refrigerators. This is a defect that Samsung pretends to know nothing about. When I bought this I expected it to last more than a year and 4 months. This is an implied warranty. Horrible company. I will never buy another Samsung product. If you can even find a refrigerator in your area the prices have almost doubled since the time I bought mine in June 2020. I have no idea what I'm going to do now. I can't go out and buy another one at this time.
Well...to say the least my customer service experience with Samsung has been a nightmare! The customer service representatives are not at fault, they're obviously following a strict protocol. I learned a lot over the countless hours between " Samsung Care Plus", "Samsung customer care" and "Executive Samsung care"! Does it get any more confusing then that!
I've bounced between all three departments multiple times. Let me break down the departments from my perspective; "Samsung Care Plus"...a paid ads service, basically like a insurance for your newly purchased device. Like most insurance policies, a deductible amount is usually required to complete your claim. My first impression of Samsung Care Plus was fantastic! I live in Canada and speak English. The representatives spoke were native English speakers and the phone connected was extremely clear. "Samsung customer care" straight away the communication is extremely difficult as a English speaker.
The representatives struggled to understand the conversation. I spent many hours on how...probably wait for a probably to translate what I just said. Then used the other hours asking supervisors for advice! When Samsung customer care could no long handle my questions...Off to "Executive Customer care"...Lol. One would assume things would actually get better..."Executive", but NO! The phone connection was the worst yet.
After repeating yourself for the for the 3rd time I started talking into a "echo" connection! Anyone who's done this understands its extremely distracting. I mentioned the Executive representative that the connection was terrible and had an echo, and she said that's normal...a call back won't improve our connection. Now I'll explain why I'm posting on this community page. I purchased a Samsung Z Flip 3 phone 1 month ago.
3 week later, the battery overheated while charging after 10minuts. The only reason I discovered it so quickly is...the battery drains quickly and I needed a top up. I received a notification sound massage that got my attention. I went to unplug the phone from the charging cable and "sizzled" my finger tips! The end of the charging melted off the cable and fused into the charging port. I was able to pull the end out of the charging port with pliers after the phone was cooled. Samsung Z Flip 3 phone only comes with a double sided USB-C cable...NO OULET ADAPTER INCLUDED!
I was charging the phone with a Apple USB ADAPTER at the time of the meltdown. By the way...the Apple USB power adapter not damaged...in perfect working condition. What damaged is the Samsung connection cable and Z flip 3 charging port. Executive Customer care deemed my warranty claim as "Misuse" because I didn't use genuine Samsung part to charge the phone! I've be using Apple power adapters with multiple other brands for changing purposes and was never worried about starting a fire.
Samsungs 1 year warranty reads battery malfunction or failure is covered under this warranty??? Even "Samsung Customer Care Plus" Can not understand why Samsung Care is rejecting my claim??? Researching other customers with the Z flip 3 and overheating batteries problems resulted in multiple issues. This confirms my Z flip 2 battery issues are not isolated. Samsung Care Plus will replace my phone $160.00+tax/shipping and handling fee. Having so many problems with customers service and my phone nearly starting on fire after 3 weeks...I don't feel it fair to spend an additional $200+ to replace this phone. Since the melt down, I've been wireless charging the phone.
The phone does get extremely hot after many hours of charging. The battery drains quickly, half a day on light usage. As larger corporations consolidate into a few Super corporations they become untouchable! But in Reality...NONE of corporations would EXSIT without CUSTOMERS! This is what they seem to forget. I post this message on Samsung community website, and also emailed Executive Customer care 3 days...NO reply. Customers MATTER...without us, you don't have a business!
Oh man...... I'll wait the 2 to 3 days the supervisor said to wait for them to respond but I'm going to try to take them to small claims if they don't make this right..... so long story. I bought a z fold 3. Tried it out for the 15 days or whatever it was. Didn't like it. When closed the screen was too thin. Couldn't text with 2 hands. When opened I make so many typos cause it's so wide.
I've literally had to go back and fix several words just up till this point r.n. also it's hard to hold it opened with one hand. Well I ended up getting DEATHLY I'll. Almsot ended up in hospital. I lost 11lbs in a week. Couldn't move Couldn't taste or smell. I didn't want to go in public and risk giving anyone Corona virus and risk someone dying. I spoke with Samsung. MULTIPLE reps said Samsung would work with me. I was extremely pleased and happy to be a Samsung customer.
Well tomorrow was the last day I have to return. I still feel under the weather but alot better so I figured I'd email JUUUUUST to make sure I'm still OK to ship back tomorrow. They told me no and I'm out of luck nothing they could do...... thank GOD I took screenshots of multiple reps telling me they extended the window as a courtesy for me. I HOPE with hat proof I'll have a case. Because if they told me from the get go I couldn't extend it.
I would have been selfish and risked peoples lives to ship it back in time. But because they said I was fine to extend it I didn't ship it back..... so this is on Samsung.... let's hope they make it right and turn this 1 star to a 5 star review. And keep a Samsung customer. Otherwise I'm going apple for the first time.....well see what they say.
Samsung My galaxy s20 ultra started having display flickering issue right after a software update was done whcih eas released by samsung. Service center guys asked me to keep the phone them for inspection but the next i know is they replaced the display without telling me what was the issue with the original display and now asking me to pay 18000 rupees.
Very unprofessional behaviour from samsung customer service as well as the service centers. Never buy any samsung product. Their products are anyway so costly to bette go for Apple products. Best in class after sales and customer care. Apple anytime better than samsung
Placed order US053452425 on Sept 23rd 2021 for items
EFDT970UBEGUJ SM-T970NDBEXAR SM-R190NZKAXAR at a total of 573.37 incl tax
Order was cancelled by the System the next day, got in touch with support and was told to place a new order and repeteadly assured it'd be price matched once the new ordershipped, since one of the original items was out of stock.
Placed order US567642165 on Sept 24th 2021 for a total of $664.55 incltax and then when the missing item came back in stock, order US001734780 on Sept 25th 2021 for a total of $122.46 incl tax. Overall order total 787.01 incl tax.
Waited for the items to ship as instructed, and once I contacted customer service again, now Samsung refuses the $213.64 price adjustment
Okay so I purchased a Samsung television from Walmart about three and a half months ago. Since then it’s broken three times. Samsung has sent a repair man out once. I fixed it once myself and the third time is current and is awaiting some type of accommodation. Let’s start with their product itself. It has horrible software and self sabotages itself due to the poor coding job. Something that would never happen with other brands like LG. The tv is stuck on power cycle it’s like I paid 800$ for the worlds shittiest strobe light on my dresser.
Samsung’s technical support team and case management team are atrocious and all about Samsung’s best interest. This television was literally "repaired” exacty 7 days ago and today the same "glitch” occurred which Samsung insists is a hardware malfunction which is not the case. After some hours of my life wasted and a bad headache and some foul words I was directed to what I was directed was the "highest” branch of management for Samsung. And even that supervisor refused to do what their job was and accommodate the customer.
I do not want a broken television that needs constant repairs until the warranty expires. The model is clearly garbage and they refuse to do an exchange. Every time I need to wait for a serviceman/repair technician it costs me atleast 300 to an upward of 800$/ day for missing work. It’s not worth it. after being repeatedly ignored and talked over I was told that the only option is to repair my malfunctioning television which should realistically be recalled. When asking what the requirements were to be considered eligible for an exchange they refused to divulge this information to me over and over on their recorded line. Samsung. Sam sung alright, Sam sung the blues when he saw his $800 hunk of s**t "smart” television broken once again for the third time.
What cheapskates. If I was you I would never buy a Samsung product of any sort ever again. I should’ve done my research it’s all over the internet how horrible Samsung as a company is and their customer relations agents don’t care for the customer whatsoever. Once more I’d like to mention LG would never treat their customers with such neglect and rude carelessness. DO NOT EVER BUY SAMSUNG ANYTHING, LORD KNOWS I WILL NOT! Long story short they’re costing me money and refusing to do right by me and give me a different model television of equal or greater value. Someone get a class action lawsuit going. I see how many people fall victim to this corporation and it’s absolutely disgusting. Good luck, Michael!
In December of 2020, I contacted Samsung customer service directly on their website because I wanted to purchase a television that was compatible with the MLB Channel. The Samsung customer service person recommended a television and assured me that it was compatible with the MLB Channel.
(I have a copy of his email))
The baseball season did not start until April so I could not test it out ahead of time. Turns out it’s not compatible, the Samsung salesperson was wrong! Now it's over the return period. I contacted Samsung and was told there's nothing they can do. I would not of purchased the television if I knew it was not compatible. Now I have a TV that is useless to me.
I bought a $1200 Samsung range with warrenty. 4 months in it broke, and 4 weeks later samsung admitted they could not fix it and offered me a $1260 credit from Samsung.com for the hassels.
I then used a part fo the credit to buy a TV on their site. When I went to use the remaining balance of $810.0, I was told the credit was a single use. First time I had ever been made aware of that.
Now I have to replace the stove and they only paid me $449.99 in the form of a TV.
I have been on 4 different calls taking over 5 hours total time (mostly on hold). Talked to supervisors, spent time on hold, had the call dropped several tiems by their hold system etc. etc.
Everyone can tell me what happned. I used a part of a one time credit. They agree I was never told it was one time, and agree it does not say one-time use or that it has to be used for a new range anywhere in the e-mail, on the coupon or even if you press the more informaiton button fromt he coupon.
The Samsung agents say it is unfair, but that it is the policy. So basically I got screwed because of a policy nobody told me about, nobody wrote about, and nobody tried in anyway to comunicate, nor was it eveident at any poitn in the process.
I have been trying to get an issue resolved regarding my refrigerator since October 2020. Samsung sent repairmen out several times to attempt to repair the ice maker on my refrigerator to no available. It was deemed not repairable and was told on January 15th I would receive a 50% off coupon to purchase another refrigerator on samsung.com. After spending hours upon hours on the phone with customer service and case management, I have been given the run around every time I call. Listed below are the many dates I’ve called in to try to resolve this issue:
Jan 15, 16, 18, 19, 21, 22, 25, 26, 30,
Feb. 1, 8, 10, 12 , 15, 26,
March 3
Also, listed below are some of the notes I’ve taken on some of the calls and still no e-coupon:
Feb 8th
New request initiated to get 50% off coupon issued
New Ticket #5126799209
24-48 hours for coupon
Feb 10th
On hold for 28 minutes, got disconnected
Called back, trying to get coupon to me today
Told case escalated again for the about 10th time and have to wait two more days
Transferred to supervisor Gerritt, said will call with coupon on Friday at 2pm.
Feb. 12th
Called Gerritt, said he escalated to case management department, told it’s been escalated many times before, assured me to they would definitely get me the coupon because case has been escalated.
Spoke to Angel
Said ticket was submitted Jan 15
System error shows, coupon was not submitted successfully
Submitting my info to the specialty assignments Dept. Review the info they fix errors
Error is submitted coupon to me, supervisor says it is a system error on Samsung end.
Said attempts to send coupon to me were on-Jan 15, Feb 1st, Feb 8th
Reassigning to a higher in the specialty assignments Dept. Waiting to be provided a line so someone in that case management Dept can speak to me.
Transferred me to Belsom-Manager(on phone for 1:42 mins)
Case management assign to 50% coupon department (bank) did not process it. Case management has no idea why.
Special assignment needs to go back to speak to 50 coupon Dept.
Feb 15th
Case mgmt Dept (Mary) Called to create new ticket number so they can get coupon code
Ticket #2244408799
Wait until 24-72 hours
Will call bet. 10-10:30am on 2/18 to see if I’ve received coupon code
Never called
Feb 26th
Spoke to Gene ID #1018 case management
Ask for receipt again, sent twice said he received
Said ERN # was missing, corrected and he inputted
Should receive e-coupon 24-48 hours
Exchange and refund
March 3rd Just called and was switched to case management and in the middle of speaking to a rep was re-routed back to the automated system!
IS THERE ANYTHING THAT YOU CAN DO AS THE PRESIDENT TO HELP ME GET MY E-COUPON SO I CAN PURCHASE ANOTHER REFRIGERATOR?????
Please feel free to contact me if need be. Sheronn Fox 804-519-2986
In order to maximiize profits, Samsung is now shipping their phones without the accessories that have traditionally accompanied expensive new smart phones so that it can charge customers separately for those accessories. Samsung Galaxy S21 is now shipped without a wall charger, allegedly because "customers are reusing chargers from previous phones." Yes, absolutely, because we don't want to have to purchase them separately. It is also shipped without earphones because Samsung wants to sell you its pricey Galaxy buds. However, the worst flaw with the Samsung Galaxy S21 is the fact that Samsung has removed the headphone jack from the phone.
This makes the phone less accessible for people with hearing disabilities who wear hearing aids and cannot use in-ear bluetooth devises. I have spent over 8 hours on the phone with Samsung trying to get them to send me an adapter. I have been transferred 14 different times. I feel angry, frustrated, disregarded, disrespected, and devalued and will never do business with Samsung again.
I spent 2 hours on the phone and your customer service hung up on me! I do not want a repair on a sound bar that was less than $200 I want a replacement, I have spent over $4K on TV and Sound bar equipment IN 2020M and the new galaxy Chromebook I purchased on 12/2 to be hung up on!!! THIS is not customer service especially over an item that is less $200; This means you do stand behind your product. 1K chromebook shipment will be refused especially after the representative refused to escalate or address my issue. I DO NOT WANT A REPAIR!!! I WANT NEW UNIT OR refund!!!
It seems like anytime I purchase a product from Samsung.com there is always an issue. In 2019 I was denied a rebate due to a glitch in your company’s website on financing. Please see the email string below. The only resolution was an offer of a $300 promo which I never received. At the time I was so livid that I didn’t care because I felt that your company had taken advantage of me. Fast forward 2020 against my better judgement I purchased a 43 inch TV and a soundbar in August. The soundbar (order number US037733851, model number MODEL NUMBER: HW-S40T/ZA) has always been problematic since it was purchased and several calls have been made to Samsung technical support because the unit does not always power on. We purchased the inexpensive unit for a guess bedroom that is rarely used and we had no idea how long the unit had not work until Thanksgiving Holiday Weekend. The unit was delivered on August 9,2020 so unit is only 3 months old.
I called Samsung and enter case number 5126349240. Your company response is that only option is to send the unit for repair, my husband and I feel this unacceptable as we feel the unit was defective from the beginning. Please refer to call record for previous calls placed on the unit. After reading the reviews on this unit our mistake was in choosing this model, but remember this was for a bedroom. In our mind the inexpensive units should be produced with the same quality and workmanship as the more expensive audio units.
After your company refusal to honor the advertise rebate due to issue on the Samsung.Com Website, when I purchased my Washer/Dryer. I never received the promo code because I said I did not want it but as jester of goodwill it should have been sent to rectify the mistake your company in the website which did not allow me to get the rebate on my washer/dryer because they had to be purchased separately to get the advertise finance rates. Now I have a soundbar that is only 3 months old and it will not power on and your company wants to fix the unit even though we only used 1 or twice due to location. I purchased on 11/30 $700+ Chromebook for my grandson Christmas present, but will be promptly returning if I do not get an acceptable resolution to my issue with the defective soundbar..
I have given your company another chance in good faith and yet again I am getting an unacceptable resolution. The Soundbar was only $150+ dollars please refund my money or provide a new reliable unit is the only acceptable resolution.
I have called and requested to be transferred customer executive support and they are refusing to transfer the call even though I have asked numerous time for call to be transferred.
I can be reached at 214-693-4920, If I do not hear from your company by 12/3 the Chromebook will canceled or the unit will be promptly sent back and we go with another more ethical and reliable company.
Not too long after releasing the S20 series, customers have reported the camera glass spontaneously shattering without impact. Many have theirs in a "Samsung-Approved case" and still find their cameras damages. As of now there are over 500 reports on Samsung's forums,
but Samsung still blames their customers. They're response is to push people to UBreakIFix, and only UBreakIFix, to spend $100+ on a repair that should cost less than half that (as I fixed mine for under $10). If each of the users that reported the issue did this, it would be around $50,000 in nuance repairs that Samsung and UBreakIFix are comfortably taking from their loyal customers. Samsung claims that they are unaware of the issues when several phone accessory companies are creating products to prevent it like this metal lens protector:
Metal Camera Lens Protector for Samsung S20 Ultra,Galaxy S20 Ultra Camera Screen Protector Full Coverage Case Aluminum Alloy Lens Protective $7.41 Amazon.com
Whether they aren't listening to their customers' complaints or are blatantly ignoring them and running a scam with UBreakIFix. Nonetheless, for a $1000+ device, consumers deserve a great quality device all-around.
Our cell phones have become another appendage for most of us and I've been buying Samsung's for years. 2 years ago I made the jump to a moto Z3 but soon discovered that camera was crap because the colors were terribly off. A red rose would turn out as an ugly orange rose, etc.
So I made the jump to a new Note 9 which I bought on eBay as new for half the price as the one sold through the Verizon stores and I could and did purchase the Asurian insurance.
But I was soon to discover that it had a problem with the charging port informing me there was moisture. At 1st I tried several ways to ensure the port was dry. I use my room air fan, hair dryer and even an overnight on low in my Dehydrator.
Sometimes I was able to get past the notice and it would charge normally but other times I couldn't and I had to wait to the phone uncharged itself totally and tried to start from there.
So exhausting all options I ran it up to the Verizon store and he put his charging cord in and it worked. So I bought a new cord thinking that that was the issue.
Nope... it refused to charge and even locked into a blue downloading screen. So after more research on you tube I was able to unlock the screen but is still told me I had a moisture issue. Which I do not. Then it told me to remove 3rd party apps which might be causing it but I don't even know where to begin with that.
So at this point I believe if you live in a humid environment like Florida or the Gulf Coast that humidity in the air might be enough to cause an issue with this your port.. but if you live in Arizona I guess you're ok.
So out of frustration I checked to see if the Note 9 had a wireless charging feature and it does. So I charged my phone using an old pad that I had and it seems to be charging but for how long I do not know.
I am hesitant to turn in the phone for insurance because they may not encounter the same problem I am here. And they may charge me for a new phone.
So I'm posting this to let people know there is a defect with both note 9 and note 10 and also with the newest Samsung 20 for which there is a flaw which is turned up according to recent postings in that the glass in the camera can break just by putting the phone in your pocket and has as of this date Samsung is not acknowledging it's a manufacturing flaw and the cost repair to fix it is about $400 out of your pocket. So buyer beware!
It's sad to know that after all these years Samsung has become little more than junk I am currently using my Z3 until I can rely on my wireless charging pad, slow as it might be.
As much as cell phones are over priced. 3 times as much as a laptop these days. They should be much more reliable.
One last word to buyers. Do not jump on the next gen cell phone, no matter what brand, until its been out for at least 6 months or you may find out too late you bought a lemon instead.
I bought Samsung Galaxy M31 2020 on 22/07/2020. At the end of 1.5 months, the phone's touch screen by itself suddenly gave an error, causing the phone not functioning at all.
I sent the phone to the authorized technical service of Samsung. They accused me of using unauthorised software on my phone, which I never did. I only installed the well-known apps as available by the Google Play Store. They try to charge me 850 TL by claiming that it is a user error so not under warranty.
I am pissed off because I bought a broken phone that gave an error in 1.5 months and they try to charge me while the phone is still under warranty.
I wanted to return our microwave because it just died. We did the troubleshooting, did the breakers, etc... It was dead. We returned it to Wal-Mart, and they, surprisingly, said they would not refund our money. We had to go thru Samsung, they said We then loaded the big thing back into the car, went to Best Buy and bought a good microwave. We are senior citizens and home mostly, so we use it a lot. Went home, got on online because the phone line was a wait time of over 30 minutes. Spent about 45 minutes to an hour pretty much arguing with 2 different reps. Absolutely, no help. They only offered to repair it.
It died. I don't want it repaired and don't want that brand again. Why would I? It didn't even last 1 year. We paid $129.99 + tax and thought we had gotten a product from a good company. The warranty says they will repair, replace or refund the money. It was up to Samsung. Well, I don't want their product, have another, and they still refused. I have the original receipt and warranty. So, beware, folks. First, Wal-Mart is refusing to honor the products they sell and Samsung's warranty is useless!!
This is not a matter of just money. It seems many companies, large and small, are backing away from taking responsibility for the things they promote and sell to the public. It's time the consumers get what they pay for in good faith!!!
I purchased a Samsung gas range on 4/3/2020. The bottom storage is defective; you have to force it open. On 6/17/20, I tried to register the range on their website. The Samsung website will not accept the model number or serial number for the product. I asked their customer service representative for help but they direct me to a link on their website that does not work. I wrote a letter on 6/17/20 to Samsung to register the products. No response.
I called their customer service department and they said since I filed a complaint with the New Jersey Better Business Bureau, they could not assist me. On July 14th I received a call from their representative Willistine S, Office of the President. She set up the repair ticket. On July 22nd, the Service Center canceled the repair ticket.
I emailed Willistine S, Office of the President on July 27th she says, quote “Let me check with the service center and see what this issue is. We would need the service center out before we are able to provide any accommodations.” She has never gotten back to me. I feel they are stalling so the warranty expires and then they do not have to make repairs.
I called Samsung about a damaged device. I was on the phone with a female rep for an hour and completely explained my problem with the phone. The rep told me that the phone is under warranty and there would be no charge to fix it... it would take about a week. She sent me an email to print the shipping label and I mailed the phone to the service center. A week goes and I get a email saying that the price is being changed from free to $150.46.
I called Samsung to find out why and am now being told that the problem is not covered, that the 1st rep gave me the wrong information, and that if I want the phone fixed that I would have to pay $150.46. This is unprofessional! BAIT & SWITCH tactics to charge unsuspecting customers and piss poor service. I talked to customer service and 2 supervisors who apologized but did nothing. Bottom line... pay. DO NOT EVER BUY A SAMSUNG PRODUCT OF ANY TYPE. I know I will never buy their products again.
We purchased a Samsung RS25J500DSR fridge for $1,300 that was manufactured in August 2017. In late June 2020, the ice maker completely stopped working. A repairman stated that the ice maker is not working because the Sealed System is broken, which basically means we need to replace the refrigerator.
The service was $200. When I called Samsung, they told me I can pay for a Samsung approved tech to come out. I read the service reports online, and discovered that not only is this a common problem but there are many complaints about Samsung refrigerators. The service is dissapointing to say the least, and this feels like fraud.
I am a retired disabled veteran and purchased a new Samsung Refrigerator model #RF263BEAESR. This was the Refrigerator my wife always wanted, french doors, bottom freezer and ice and water in the door. The icemaker soon after purchase started leaking. Soon after that the icemaker started freezing up and would not produce ice.
A technician defrosted and removed frozen blocks of ice and reset the icemaker. It lasted 2 days. We contacted the technician, he said that this is a factory defect and I needed to contact the manufacturer, After blogging the problem it appears this is a major defect and an ongoing civil suit is in effect. My wife has passed away recently, it's a shame that she had to deal with this inconvenience in her last days.
Samsung needs to refund me 100% for their negligence in properly manufacturing a working unit as represented upon purchase. Their representing fraudgently this product has caused great anguish and inconvenience to myself and my beloved wife...much more so than the price of the refrigerator. I am on social security and VA disability income. If I was able I would hire an attorney and sue Samsung for far more than the cost of this worthless refrigerator.
Anything that you can do to expedite a response from Samsung would be greatly appreciated. Thank you
Model RF18HFENBWW Samsung French Door Refrigerator has not worked right since I bought it. After1.5 years the freezer stopped cooling, 2 inches of ice on the bottom of the freezer, freezer drawer won't shut because of all the ice, water is leaking on my wood floors, the vegetable drawers are swimming in water. I had a repairman come he wasn't sure where to start to fix anything.
Customer Service offered a repair 3/28/20, days later there's no one in your area that can repair it. Ticket #4152544958
4/1/20 Customer Service Juan said Home Depot will call you for an exchange in 24-48 hrs.
4/6/20 Customer Service-No Home Depot call. Samsung will exchange for a new one, they will call 3-4 days. Ticket #......2414 A trucking company will call to pick up, wait for them to call.
4/7/20-4/15/20 Customer Service-take pictures of Home Depot receipts and txt them to Samsung
4/16/20 Customer Service-Now Samsung wants a clear picture of a cashiers receipt
4/17/20 Customer Service-Samsung is unable to exchange my refrigerator but offered a FULL refund $1294.19 3-5 days to have approved
4/23/20 Customer Service-Samsung can't pay $1294.19, Brianna offers $1167.06 because the first offer was wrong
4/27/20 Customer Service William from Samsung is asking for pictures of label from inside the refrigerator, the earlier pictures they asked for not good enough. Now Samsung had everything they needed for a refund
5/5/20 Customer Service Amelia explains my refund has again been approved. In 2-7 business days by Wednesday 5/13/20 I will have a check from Samsung, if not received by 5/14/20 call.
5/8/20 Customer Service Rizza requests another picture of another label. I sent 14 more pictures & asked to speak with her supervisor which I never got connected with. Rizza explained that Amelia shouldn't have told me my refund was approved because it's not!
Samsung has not only the worst refrigerators but also the worst customer service ever! All I have been told is lie after lie, week after week! I paid monthly so I had a good refrigerator, because my 40 year old needed replacing. Now I'm stuck with a junk refrigerator and can't afford to buy another one.
I purchased the new Samsung s20 received it hooked it up paid $15. The phone is so hot I cannot hold it in my hand it flickers on and off the timeout for the screen was set at 5 minutes it timed out in 30 seconds the camera freezes battery drains very quickly and the apps are closed there are a lot more problems I do not have enough room
My samsung galaxy a50 phone broke after only a few months of use, and i cannot use the warranty because i bought it in cambodia but i'm in taiwan now. I don't get why samsung phones are so defective. I thought samsung was a quality brand? This problem has cost me many hours of lost time and frustration and data loss too!
At first, the battery kept overheating and shutting down, even though the battery wasn't hot at all, so it was a false temperature sensor reading. I tried to get it fixed in taiwan at a repair shop but they couldn't fix it, the tech guy said the problem was in the cpu, not the battery. He made it worse, because when i got it back, the phone kept saying the internal temp was 194f even when it was very cool, and would shut down after 30 seconds, which is not even enough time to back up any data! then it got even worse and now will not even power on or charge at all!
I never had phone problems like this before. Now my phone is busted and i can't do anything about it. Samsung told me i had to go back to cambodia to fix it. But no one should have to fly abroad to fix a phone! they basically screwed me over. I contacted samsung's taiwan office and they told me to contact the cambodian office. But there is no cambodian office, it doesn't exist. The samsung rep on the phone told me to go to www.Samsung.com/co to reach the cambodian office, but that site is for colombia, not cambodia!
What can i do now? I'm screwed with a broken phone due to samsung's shoddy quality control and lost over 300 dollars on it. I took very good care of the phone, so it wasn't my fault. Samsung's excuse for not offering international warranty is that the parts for the phone are different in each country, but that doesn't hold water, and even if true, could easily be gotten around. It's not an excuse to refuse to honor a warranty! they can fix my phone if they really wanted to, i'm sure. They just won't because of their dumb "policy" which is unacceptable and illogical and makes no sense, and sounds like a lame copout.
Desired outcome:
Obviously the solution would be for samsung to fix my phone and stop making excuses. They can if they really wanted to. I'm sure if i was bill gates or the president of the us, they would fix it for me if i was vip. It's all a matter of the will to do it. I'd like them to do what's right and order the taiwan service center in my area to fix my phone, no excuses. Their ceo or headquarters in korea or regional manager could issue the order if they wanted to, like a general giving orders to his officers. Either fix it or replace it or reimburse me for the cost of it. I prefer it to be fixed though, because there is data on it that was not backed up before it failed. So they should do whatever it takes to fix the phone, inc giving me vip treatment if necessary. They could easily do so if they really wanted to. We all know that. They need to take responsibility for their manufacturing defects and shoddy quality control system. I'm gonna post this on the scamion website too. Hope they listen to reason.
We purchased a new Samsung 65" TV Model # UN65MU650DFXZA from Costco on 11-11-2017 and have nothing but issues with it since. I've called Samsung customer service and used the chat service to try and rectify the numerous issues we were having since then. I've made this attempt about 10 times since purchased, because they refuse to fix anything and just place blame on anything but the television. I have 5 open case #'s with them about these issues that have never been resolved.
The tv black screens for up to a minute while using ps4 pro with a premium HDMI cable they told me I must purchase to fix the issue....it did not. They've reset it to factory a couple times and that does nothing to fix it. The tv must be unplugged numerous times a day now, because it never truly shuts down and starts slowing down or it just freezes up.
The black screen is happening randomly and quite often now. They force apps on the tv that take over the programming. Their TV+ app will be mysteriously running when we turn it on, but when we shut it off, we were playing on the gaming console? Even the HDMI software switches between ports by itself?
The last rep I spoke with confirmed it has issues (no kidding), but then tells me he's sorry to inform me that at my expense they can send a service tech to look at it? I told them that's completely unfair, as I've notified them many times over the years of these issues that they refuse to acknowledge as television hardware issues.
They force me to file a Better Businesss Bureau Report on 12/19/2019. A Mr. Gaffney from Office of the President communicates with me from now on.
Mr. Gaffney tells me that they will send a technician crew to fix the televison with new factory parts. The service company is Dish, whom spams me with robot calls while I'm at work. I tried to call the robot back and it just kept asking for information and then wouldn't do anything. It then proceeds to call and leave me voicemails whille I'm working.
I relay this to Mr. Gaffney and he ignores this issue like all of them and says to me, "So you're refusing service then?" What? He just wanted me to refuse service, so he could tell the BBB, they tried to work with me and I refused. I tell him not at all, send the crew, but not if I can't talk to a real person. An actual Dish person contacts me and they show up on Saturday morning 1/04/2020.
They proceed to take apart the TV, replace defective parts with new parts (main board, cables and some other components). After 3 hours they can't get the TV to work properly, so they take it apart again and replace the new parts with my old parts? They say they can't fix it and to get paid for their labor, they had to put the old parts back?
They have me sign a contract that I can't see, as the signature panel (window) is on top of the contract area. I ask about what I am signing and they say it's what we did to the TV and they'll send me a copy in email in a couple hours. They also said Samsung will be contacting me soon. I do get the contract, but it's completely blank! I actually signed a blank contract unwittingly that they could have written anything on!? Unbelievable really.
I wait a week and have heard nothing from Samsung or Dish, so I send an email to Mr. Gaffney about what happened. He doesn't respond to me, but Samsung told the BBB their service techs were fixing our TV and the issues are resolved? I responded to the BBB about what actually happened, but Mr. Gaffney and Samsung Office of the President reps just keep ignoring communication from anyone regarding this matter.
I even called Costco management where we bought it. They were completely understanding and reached out to Samsung as well. They sent emails 2 weeks ago and recently told me they have heard nothing. So they treat their own vendors, just like they treat their customers. At least they are consistent with horrible service.
Mr. Gaffney left me a voicemail on 1/22/2020. This is the first I've heard from him or Samsung since they sent the repair crew 19 days ago. He tells me the repair crew installed a brand new defective main board. He then says Samsung has given me a one time repair and can no longer help me with this television any further? What!? They haven't helped us, since we had problems a couple weeks after purchase in 2017!
How they can blame their inferior products (Mr. Gaffney admitted the new main board was junk) on their customers other components, cables, internet or anything but their own product is beyond me. They completely wasted our Saturday morning and tore apart our Television twice for no reason, ignore us, emails and phone calls for 19 days to only say "Hey, we tried, but we know our products are junk, so there's nothing further we can do for you!"
We bought a new home in Oct. 2018 and asked specifically for a Samsung refrigerator model # RF263TEA which has french doors, a bottom freezer, and 2nd ice maker with an ice tub in the bottom freezer. We asked the contractor of our new house for this fridge because we had owned one previously and liked it.
The cost was added on to our house. Now we've changed our minds and wish we have accepted the fridge he originally planned! The warranty of the fridge was for a year, from manufacture date, and almost from the day the warranty ended, the bottom ice maker quit working.
For months now we've tried to track down documentation to get it repaired assuming it was still under warranty. Finally, just this week, we tracked down and was told the warranty has expired. Online research revealed that this bottom ice maker has “lots of problems”. We called Samsung customer service to learn of the expired warranty and they connected us with an “authorized repairman.”
Well, this repairman lives 2 hours away and we were called to set up the appointment and told the price. We were shocked at the price and decided to see if we couldn't fix it ourselves since it was no longer under warranty. Online we learned from a review that suggested we empty the fridge and unplug it for 24 hours.
We did that and the ice maker is working again! I suspect there is a scheme to extort customers via repairmen, and replied to the “authorized dealer” with our story and accused them of a corrupt scam. They said, “You will need a repairman in the future as these ice makers have lots of problems!” My gosh, they even admitted it!
So, I have two issues with all this: First, these refrigerators are very expensive and they should be good without ANY problems for many years. Second, they are involved in a corrupt scheme to extort customers via repair bills! So I've decided I will never buy another Samsung product. DO NOT BUY SAMSUNG PRODUCTS!
Recently bought a Samsung washer. Paid for new hoses and install. After less than 2 weeks It began to leak. Called customer service and come to find out the new hoses I paid for were never installed. New problem.
Washer now seems to turn on like normal however, no water comes into the machine. Called a plumber and he tells me problem is the washer. After hours on the phone getting the run around they tell me first available service date is almost 2 weeks away. Again, more phone calls and finally they can be here in 5 days.
Gentlemen shows up today to work on washer and tells me he can't because he needs access to the back of the machine and the way my washer and dryer are placed he cannot do that. His boss calls me to say they have to reschedule when they can have a second person. I told him I will help him. "No that is not possible".
In the end I unhook and move the dryer myself as the guy stands and watches me. Prior to me doing this I ask his boss that before I move It I he sure It can be fixed. "Absolutely he has already diagnosed It". Well, guess what - doesn't have the parts and they need to be ordered.
2-3 business days then I can be rescheduled. Again, called Samsung customer service. If the service company cannot repair It I am entitled to a replacement after 15 days. At that point I of course can call back and they have 11 days to replace.
My time, inconvenience, cost of repeatedly going to the Laundromat are my problem. My favorite line was they are compromising and giving me a new washer if mine cannot be repaired!!! Terrible customer service!
Samsung- I purchased an new Samsung Galaxy S10+ at the end of March. I did so because my old galaxy was 6 months old and the battery would drain every 3-4 hours. After about a month my new phone was losing battery every 5 hours. I contacted Samsung support and they suggested I call the service center in my area .
I did so and they suggested I go to one of their authorized service centers and they would replace the battery. I did that and they refused to replace the battery. I called Samsung back the next day and they told me to go to a different center and have them look up the case and they would then replace the battery.
I did go to the second location and they said they could not replace it because now I had dropped the phone and the back had a crack. So I spent $900 for a new phone to get rid of a problem that I now still have. HORRIBLE. I will never buy a Samsung again.
Bought a Gear Sport watch on dec. 26th 2018. Watch is advertised as swim ready and includes swim mode. Watch was submerged in 3 inches of water for about 15 seconds before bricking. Contacted samsung who explained that they will do nothing because the watch is water resistant to 50 meters and not water proof.
Explained during the hour call that this is false advertisement because their website advertises the watch as swim ready and the watch has a specific setting for swimming (which was on at the time). After that hour i was sent a ticket number and told i would get a shipping label. They would evaluate the watch but i would most likely be forced to pay for the repair.
My t.v. that I purchased in August of 2018 went 1/4 dark. Called to have it warrantied, they set me up with an appointment for a tech to come fix it (out of gainesville), great.. fine. CALLED TUESDAY. That was last friday the appointment was scheduled for. Halfway through the show time we havent even gotten a call. We call the company they set the appointment with. THEY NEVER SET THE APPOINTMENT. We call back and they give us another number to call a different company. We set the appointment.. they cant make it out until tuesday. (Which is a week from when my tv went out). We explain the situation to them so they ask us whats going on and basically say the vertical led went out and they're going to order the part to expedite it. Great. So then (at the end of the given time frame) we get an email saying samsung canceled the ticket. We call the company and call samsung and they start a new ticket. ( apparently a big misunderstanding as is everything with this terrible company, because not one of them can do their job right!!! So now with it being a holiday weekend I was looking at another week or so before someone even comes out to my house. I have repeatedly called and not recieved a call back. I have spent six hours on the phone with this company and they never call back. I spent over two hours on hold with them that night. They said it had to be 14 days (which was tuesday may 28th) before they offer replacement or refund. I explained with the holiday weekend the tech company already said it would be another 7-10 days. Last night (@9:30) they had no way to verify so the case manager JEFF said he would put a note in the system and have someone follow up with the service company tland give me a call first thing this morning. By three in the afternoon surprise, surprise I was never called. I call in and get the usual lip service from them. I tell them to read the notes, the lady apologizes again and transfers me for a 3 hour and 47 minute wait time. No one has attempted to make an appointment for me, no attempt to contact me, I have had to force this every step of the way and they are stonewalling all the way around. I want results. I finally got an exchange authorized. We are going into week 5, and they cant even provide me a tracking number (which today on my third weekly call they tell me should have been sent out June 5th so they will look into it). They transfer me to the USSI number who says unable to locate my ticket number and hangs up on me. They are a terrible company, you can never get the same person twice and they never privide any real anwsers. They wont even give the shipping companys phone number. All I've gotten is that its KLSV and excuse after excuse!! They just keep putting me off nad I know I'm not the only one.
I have been using Samsung products for nearly decade. Had a situation where a phone under warranty was sent for repairs and lost in transit. After nearly 4 months of waiting without a phone, a claim was finally issued out on my behalf.
If it could all be so simple. I was told that they were not able to mail anything to my address and to provide an alternative. This being something that could understandably take some time, I asked them to be patient as I searched for one. I come to find out, not even a week later, that someone decided to decide for me and cancel my claim ENTIRELY!
They even had the gall to say that I had authorized the cancellation! Mind you I had asked previously if there was any expiration date in regards to figuring something out, at which they said no. Let me get this right, a customer waits 4 months for Samsung to figure itself out, but Samsung decides a week is too long to figure out a change of address and completely renegs on an agreement!
This includes the back and forth with their shoddy customer service team that I'm sure anyone who has had to deal with them knows about. Hours on hold with random hangups; rude and snappy customer service reps with contradicting information; being transferred to wrong departments; a general sense that no one knows what they are doing up and down the chain.
Samsung's level of service is UNACCEPTABLE in this day and age! Their lack of professionalism, competency, and character caused a situation to spiral out of hand unnecessarily and cost me a fortune. I cannot in good conscience recommend this company and their services to anybody, as it is clear they care very little about their customers who support them. Try Apple, Lenovo, Microsoft, HTC, anything instead! I've had much better customer service experiences with these companies regarding their products, and I didn't need a decade long relationship to get it.
Bought a $3k Samsung Refrig and the ice maker has never worked right. Had it for 2 1/2 years now. Have had it fixed one time ($400), then used hair dryer several times to defrost it so it can start over, used knife to chip ice away but still ice does not work more than a week.
This is crap. Now, we just use ice trays again. We've given up. The design is horrible. I hate it for my kids who want ice all the time. Buyer beware! Samsung should replace every ice maker in every Refrig they sold.
Bought 4 qualifying products for promotion. sent promotional Claim form to PO Box 251328, West Bloomfield, MI 48325 to receive within 6-8 weeks a Visa Rewards Card for $250.00. It's now been 9-10 weeks and company uses pre determined script that "offer was so popular we're seeing delays" They also indicate " a customer service rep will be in touch with you within 5 buisness days."
Those days go by and you recieve another scripted email regarding how popular the promotion was, delays, and offer will arrive soon." OFFER NEVER ARRIVES. We've checked twice on the "alleged" Visa and we receive a script from all customer service avenues.
We purchased a Samsung 4 French Door refrigerator on 7/12/17 have had nothing but problems with the ice maker for over a year, Now less then two years later it won't stop beeping, we can't adjust the temp of the pull out draw, the ice maker leaks all down the front of the unit on to the floor and the little ice that it does make after we defrost it ever week is slushing, when you open the fridge you can hear a sizzling sound like water falling onto something hot like a motor.
The ice maker has a class action lawsuit on multiple models (as in like over 20). The service company won't come out to fix any of the repairs until the part to the ice maker is available and it is on back order with no ETA when it will be available. Now that being said the companies "temporary" solutions to the beeping was to turn the temp in the freezer down to -8 and the fridge part down to 34 which is fine and worked to stop the beeping for about 2 days and has over worked the units compressor to the point that it has a constant humm and buzzing which i am sure is going to cause the whole unit to go out.
This unit price was $2100.00 and we are going to get less then a two years out of it. On one of the calls the reprepresentative said that we qualified for a replacement unit and would get a call back in 24 hours when we did not i called them back now we are told that reprepresentative mis-spoke and that they would not replace the unit as promised. Was even told that if that exact model was not available they would replace with the next model up and that if my food went bad due to the unit totally going out that we would be compensated for that as well and he gave us instructions on how to due that.
Now the company is not honoring their agreement to replace the unit. This refrigerator is a lemon and based on other information found on the internet all the Samsung refrigerators are junk i will never buy another product from them.
I own a Galaxy S8, bought on october, 2017. It is advertised to be water resistant, up to 1.5 meters of fresh water for up to 30 minutes. I used it several times in the pool with no problems. Last week I took the phone to the pool to take some pictures. Didn't even dive the whole phone, just got slightly wet, and for less than 10 minutes. After I returned home it started to make a noise and the screen turned black. When I took de protective case off, I saw that the back case of the phone was opened.
There was no bad use of the phone, it had no physical damage, was protected by Otter Box case, the best protection there is. It was in perfect condition, and got damaged by the water. But the advertisement says there would be no problem taking the phone to the pool under those conditions.
I called Samsung and they are saying that because the warranty is expired they will charge for the repair even if they analyse and find evidence of manufacturing defect. Even though the problem was only caused because the company told me I could get it to the water, but didn't alert me that they only guarantee that it will be water resistant for one year, during the warranty period.
I feel fooled by the company, see this advertisment: https://www.samsung.com/global/galaxy/galaxy-s8/performance/. First, I would not have bought the phone if I knew that the water resistant function was not guaranteed by SAMSUNG. There are other phones in the market that do guarantee and assume responsibility if there is a problem. Second, if after purchasing I was warned that the water resistant function was not guaranteed by SAMSUNG, I would have never taken it into the water. The problem would have been avioded and I would still have a working phone.
So this is a situation where SAMSUNG led me to trust getting my phone to the water, with the promise that it was made to resist that, but then that action damaged the phone, and now SAMSUNG says they have no responsibility on that, because the warranty is expired. Being questioned if the water resistant function was only valid for the first year after purchase, they confirmed that the product also was water resistant after one year, but still denied to have it fixed with no costs.
The problem is even bigger because I live in Brazil, I purchased my Galaxy S8 in a trip in Hawaii. Samsung wants me to send the phone to USA to someone I know, so he can send it to be analysed by a technician, and then I would still have to pay for the repair. There is no commitment by the part of the company that if no bad use is detected they will repair it with no costs. I do not understand either why a company with global activity can`t give support in Brazil, even though there is a Samsung in Brazil.
I give a big warning to all Samsung Galaxy S8: do not trust your phone to be water resistant. If in warranty, backup all your data before getting it to water. If with warranty expired, DO NOT TAKE YOUR PHONE INTO WATER IN ANY CASE. You will risk loosing a $ 550.00 phone.
Still hope someone in SAMSUNG sees how absurd this is and take any action in order to fix my problem free of charge.
Samsung Electronics Reviews
I purchased extended warranty after my manufacture warranty was to run out, last September 2017. A couple of weeks ago my dishwasher started to just wash by using the heavy cycle. I called my extended protection for repair.
They sent out out a company called quick service. The gentlemen came out - then ordered parts. The following week - a different man came out to do the repairs. He did the repair, but then found an additional problem that the first man didnt find. There was a leak. He stated he had to get an additional okay to fix the problem. Thebn the problems started. I made numerous calls and was constantly being transferred to different areas - everyone giving me a different answer: it was being looked at, but of course with my extra protection, it was covered.
Now today I am being told that it is not covered since there was damage to the drum. I asked how that could have happened since the only people that has touched the dishwasher for any repairs was the technicians. I was told that it could be from normal wear and terar. The dishwasher is only a little over 2 years old - how could that be - and I thought extended warranty was to cover that?? No, they are sorry - but I will have to pay for the repairs out of my own pocket. If this is not a rip-off, then I have no idea what is! I am done with samsung products, when they will not even honor their own extended warranty.
I purchased an S 21+ product from Samsung. It was a cellular phone and my son-in-law recommended. I try it. Just after the "Warranty" had expired. I had a hot sensation in my front right pocket. I pulled it out and it seemed like the telephone was not fit back in its case. Upon pulling the case off, I found the back glass had been shattered, and the battery had expanded to a point that the phone no longer function. I called Samsung and they said that that was not the customer experience they wanted to have that they would take care of it but issue happened on September 10, 2023. I just received a call from Samsung after having that phone out of service for over a month , they apparently are not as concerned about customer, safety or satisfaction as they said in the earlier replies, I was told today that I would receive a zero help from Samsung and my phone would be returned to me. I would recommend buying Apple products to anyone in the future I’ve had Apple products for over 20 years and I’ve never had an issue with them. My first Samsung was an exploded battery , and after reading the reviews on Samsung here, I recognize that it is a common systemic issue with Samsung products. I would not trust them to stand behind their product. They are thieves. They are only interested in getting their product in your hand or in my pocket, and after that their concern for the customer runs out. I have been lied to by multiple representatives. I have been inconvenienced and running my business using my cell phone. I have lost data when I had to transfer it to a back up phone Samsung products are the most worthless POS products you could ever buy I would not buy any of their product again I recommend that if you were looking for a cell phone, you avoid their product like the plague, they will not stand behind it.
I bought the Samsung Galaxy watch pro 5 from AT&T. After owning the watch for 30 days, I use my Galaxy profile watch to monitor my sleeping. The watch has to be put in sleep monitoring mode.
Never had a problem until this one particular night.
I woke up one morning at 4 AM To find my arm was itchy and sore. When I took the watch out my arms. I noticed there were blisters under the watch On My Skin. I contacted Samsung and they suggested that I take photos, send pictures of product information and take my statement as to what happened. Samsung then Suggested I send them the watch so they could do a test of the device. According to their engineers and lab techs, it was determined by them that it was just a Mild skin irritation and not caused by a burn. I disagreed with Samsung representatives and told them that if they look closely, they could see that the skin was actually burned. Samsung's team concluded that they would send me a check for $500 to compensate the cost of the watch and not to be compensated for any injuries occurred. If nothing's wrong with the watch then why not send it back to me instead of issuing a check for replacement of a new device. I feel I should be compensated for my injuries from Samsung
I am extremely disappointed with Samsung Electronics and their failure to provide an appropriate solution for my malfunctioning monitor, which is still under warranty. The Samsung monitor (Odyssey G9) stopped working after emitting a popping sound and producing a burnt smell. Since then, it has not turned on. I have reached out to Samsung Electronics, Samsung Specialty Claims, USSI Global, and the technician assigned to my case multiple times to have my monitor repaired, replaced, or refunded. My experience has been plagued by a lack of coordination, miscommunication, and an inability to reach a satisfactory resolution, despite having multiple case numbers assigned to me. Throughout this frustrating process, I have contacted Samsung's customer service through phone calls, text messages, chats, and emails, as well as arranged two service appointments. However, my issue remains unresolved, and I have been bounced around between different departments and representatives. Each time, I have had to re-explain my situation to the new contact, only to face more delays and a lack of progress. It is disheartening to see a well-known company like Samsung Electronics fail to honor its warranty and provide proper customer support for its products. As a valued customer, I expected better service and a timely resolution to my problem. I hope that sharing my experience here will serve as a warning for others to carefully consider their options before purchasing a Samsung product. If you are considering buying a Samsung monitor or any other Samsung product, please be aware of my experience and think twice before making a purchase. It is essential to hold companies like Samsung Electronics accountable for their actions and ensure that they provide the quality customer service and support they claim to offer.
A little over one year ago around X-mas time I purchased two (2) Samsung Galaxy Flip 3 5 G cell phones direct from Samsung for over $1,200.00 ea. Or approx.. $2,400.00.
These cell phones were very nice in that they flip to half the size and save space which is why I really wanted them.
The issue is that the screens on these phones simply DO NOT handle being opened and closed constantly and they eventually split at the fold after a very short time. Approx. six months of use is about the most you can get out of these screens before they begin to split at the fold.
I feel Samsung should’ve disclosed this issue and did a recall and replaced these phones when they discovered the issue.
I feel I was ripped off for almost $2,400.00 because I just recently replaced both phones with refurbished Samsung S21 Ultra’s.
If you try to contact Samsung they provide only a number answered by some foreignor who speaks poor English and there is no email addresses to send complaints to and you can only post your issues and concerns on a Samsung Community website.
No More Flip or Fold Cell Phones For Me.
A very dissatisfied customer of Samsung
We recently remodeled out kitchen and installed all new Samsung appliances from Home Depot. They are the worst appliances I have ever had in my 50 years as a homeowner. The fridge has already needed service twice and still operates inconsistently. The dishwasher "works" but does not clean even the mildest of foods from the dishes. They actually tried to tell me that I was the cause of the problem because I was pre-rinsing the dishes. The stove controls do not work properly. The microwave controls do not work properly. I have recently been researching and finding that even retail outlets are advising potential customers to avoid Samsung appliances. I only wish I had done this research beforehand.
We spent a significant amount of money buying appliances. Paid for the order in full at time of purchase. Samsung ran the charge, then voided it and ran it again. Both times the charge cleared the account. Then they reported us to the Credit collection agency for failure to pay- then they refused to correct their mistake!
Bought a dishwasher from best buy - a Samsung dishwasher over a year ago. The dishwasher rack started corroding on its base - multiple area and are falling aprt on it own. Technicians sent by Samsung confirmed that it shouldn't corrode like this, even said they should have used stainless steel.
Yet Samsung would NOT stand by it product and refuses to replace the racks. I have seen old and I mean very old dishwasher - their motor may be broken but Not the racks!!! So Samsung is a d****ebag of a company!!!
BeLindy -case manager Elizabeth -customer service Marianna-customer service John-cust service Karen-cust service Chris-cust service Cherry-cust service Steve Kim- President with no corporate means of reaching this office in Richfield park, NJ ZHANG QIN CHEN -REGISTERED AGENT IMPORT/EXPORT REG IN KAISER OREGON BUT ADDRESS FOR AGENT IS CHINA BUSINESS REG#40034597 WITH OREGON GOV/AGENT #75788399 SAMSUNG DRYERS AND NO REPAIR SERVICE AVAILABLE.
Samsung does not stand behind their products which I found regarding their dryers. No one uses plastic "Idlers" except them and they do not have authorized service people available and will not support their products if not their authorized service reps. Make it impossible to get resolution and was lied to by at least 6 representatives they would cover the repair.
Then manager just says denied when done and I had been confirmed the max amt allowed and assurance of reimbusement. Service rep even talked with them at service date. They should be accountable for this scam they ruin the US as you cant even sue because a lawyer says they just keep turning over to make you go to court and give the run around.
Please read reviews before even thinking of buying a damsung product. Also the kicker: Best Buy and other app stores sell their appliances and yet NO .SERVICE REP IS AUTHORIZED TO WORK ON THEM IN OUR AREA...SO THEY WILL NOT REIMBUSE NOR CAN YOU FIND A REPAIR SERVICEMAN THAT WILL WORK ON THEM.
STILL UPSET ON THIS ATTITUDE OF NO ACCOUNTABILITY AND RUDENESS ON HOW THEY TREAT THEIR CUSTOMERS. THINK TWICE BEFORE EVEN THINKING OF BUYING SAMSUNG!!!YOU'VE BEEN WARNED.
Samsung Electronics America (SEA)
85 Challenger Road #6th
Ridgefield Park, NJ. 07660
6422 West Hwy 98
Unit 1302
Panama City Beach, FL. 32407
January 24, 2022
ATTN: Messrs/Ladies: Hyundai-Suk Kim-CEO;
Inyup Kang-Pres/N.American Div; John Kingery-VP;
Jeeho Baek-Exec. VP; Kugjae Lee-Chief Comp. Officer;
Youngkyu Ahn-VP; Donna Mouser-Sales DFW;
Donna Gill-Sr. Mgr; Kyongman Kim-Dir.
Dear Ladies & Gentlemen:
We reach out to you not because we enjoy spending time writing letters to the leaders of corporations, but because airing our grievances, mistreatments and wrongful-treatments on social platforms, news channels, etc. is not our first preferred step. Therefore, we come to you directly for assistance, in the hopes of achieving some sort of acceptable compensation in regards to a new Samsung QLED 55” “SMART” TV we purchased 1.5 yrs ago directly from your website.
This television has NEVER been moved, touched, or altered in any way from the mount on our wall in the living room for which we first placed it. We travel 6-7 months every year to Europe, and while we ARE here, don’t even watch it often. There are only two of us-no pets, no kids. There is no housekeeper (although I could use one) or anyone else that comes into our condo while we are away.
Therefore, we were astounded when, VERY suddenly last week we turned it on, only to see lines streaked from one end of the screen to the other. My husband is very knowledgeable on electronics and immediately said, “this isn’t good”. Nothing changed the screen-tv was dead. So, I contacted your Customer Support Team, was given a “ticket” number to take it to the nearest repair shop.
I asked him, “What happens if it can’t be fixed? Who pays for parts, any other charges?”. His reply was a flippant, “You pay, & you buy another TV”. Out of the question, my friend. This repairman did call me after a few minutes, sounding like he worked underground, and basically told me we’re “screwed”-that we would be responsible for ALL charges no matter what.
I go back to: This is unacceptable. We spent the extra money for a Samsung brand, feeling the quality, support, reputation was worth it. Otherwise, we would have bought something much less costly. Eighteen months for what was a beautiful “SMART” TV, almost $1,000, now just a chunk of garbage.
This should never have happened & we feel that the TV MUST have been defective, as I need to also mention-when we leave town, all appliances are unplugged and my husband has safe-guarded our home with many upscale electronic devices to also protect appliances in case of any storms/outages.
The Model No.: QN55Q60TAF; Type No.: QN55Q60TA; Typical Power: 46 W; AC110-120V-50/60Hz 125W. Samsung Electronics America, Inc; 105 Challenger Rd; Ridgefield, NJ. 07660. Mfd: 3/2020. Model Code: QN55Q60TAFXZA; Version: FB01/QTQ60/QTQ60F. Serial #: 09DM3CYN300009K/Q55TF1. Made in Mexico.
This is what reads on the label on back of TV. I have in my possession all photos, receipt, etc. Please contact me/us and advise how we can work together and come to an agreement on what to do here. We have always been huge Samsung supporters, with computers, etc. I would hate to shut all of this down over a TV.
I am writing to express my extreme dissatisfaction with. On 1/23/22 I ordered my son a phone (order#US066657466). It arrived with a cracked screen. I immediately contacted and a return was set up and a new order was placed (order#US030882238). I was told they only has an unlocked model to send me which was a different price. I was told that upon receipt of the new phone I would be given a credit of $50 for the inconvenience.
I was also told that upon return of the broken phone I would be refunded the price difference of $134.22. I am pasting the email messages I received confirming this: Jemimah Louize Lopez ( E-Commerce) Jan 26, 2022, 19:09 EST Hi Jason, Yes, we will be refunding you that $134.22 for the price difference once you already return the item. Have a great day!
Jemimah Louize Lopez ( E-Commerce) Feb 2, 2022, 14:47 EST Hi Jason, Yes, we will process it once you receive your full refund for your returned item. Have a great day! I was then informed by customer service on 2/12/22 that because it was a different model- an unlocked one- they would not be able to honor this. I will not accept this incompetence and demand that I be refunded for the price difference as i was CLEARLY promised by customer service.
I was led to believe I would be paying the same price, and now and basically being forced to pay 134.22 higher. I likely would not have accepted the new phone order had I known it would have been more expensive. I will continue to escalate this issue further if not fairly resolved as well as file complaints with all applicable regulatory agencies.
Bought the Samsung TV in Aug. 2021 and by the end of Oct. it started acting up. I could not pick up and channels so I had to purchase Hulu in order to watch TV. Even then Hulu lagged so bad it was terrible. I called Hulu thinking the problem was Hulu but they said no. They said it should only take 10 sec. for Hulu to come on, my Hulu took 60 sec. to come on.
I even called my network provider thinking I may have a wifi probelm and they said no also. I chatted with Samsung on-line 4 times and finally they said I needed to fill out a repair order. Two guys came out and replaced the mother board. That didn't help. A few days later they came out and replace the wifi module and that didn't help either. They said, based on everything they are seeing, that it must be a software issue. Since the TV worked for a few months and then all of a sudden it went hay wire then Samsung must have did an automatic update and my TV did not like it.
I have now been on the phone with Samsug 6 times and every time they keep saying "we need to exclate this up to level 2 and they will contact you withing 24-48 hours". Well that was two weeks ago and that 24-48 hours is realy getting stretched out. I can't afford Hulu. I want my regular free channels back. I am on Social Security only so I am on a fixed income. It took me 2 years to save up for this new TV so I can't just go get another one. I need my TV!
I don't think they are going to do anything about my TV. They could have bought me 3 TVs for the money they have spent on repairs, mileage for the labor for the techs. This is so stupid. I will never, ever purchase another Samsung product as long as I live and I will make sure no on in my family will either. They will pass this on to their kids and grandkids so Samsung will be out a great deal of money over the years. Every appliance in my house is a Samsung and our phones. Not any more. I paid for a good working TV and their service is poor at best. Sam Walton became a billionaire by taking care of his customers. Samsung could learn from his work ethics.
THIS IS FOR ALL REPRESENTATIVES AND GENERAL PUBLIC
IT WILL BE THE LAST SAMSUNG PRODUCT WE WILL EVER PURCHASE. ( WHICH I AM STILL IN WARRANTY.) WITH THE INEPT EXPERIENCE I HAVE HAD WITH SAMSUNG IN THE PAST MONTH IT WILL NEVER HAPPEN AGAIN.
THEY PASS THE BUCK WITH THE RED TAPE AND HAVE YOU JUMPING THROUGH HOOPS AND WHAT I HAVE GONE THROUGH HAS MADE OUR HOME A VERY UNPLEASANT ONE DOING WITHOUT A TV.
ONE PERSON AT SAMSUNG DOESN'T KNOW WHAT THE OTHER IS DOING. WE SAT AND WAITED FOR A REPAIRMAN.AFTER A WEEK...............I WAS TOLD NONE IN OUR AREA.
SO GOING ON WEEK TWO I ASKED FOR CREDIT INSTEAD OF REPAIR AND FILLED OUT ALL THE NECESSARY DOCUMENTS, THE TV IS PICKED UP WHEN ALL STEPS ARE COMPLETED CITI BANK WILL ISSUE ME A REFUND.
THEY SEND YOU A TEXT TO VERIFY YOUR ADDRESS AND THE DOT NEXT TO YOUR ADDRESS IS GRAYED OUT AND YOU CAN NOT GIVE VERIFICATION SO ANOTHER SET OF CALLS AND ANOTHER WEEK HAS GONE BY FOR SOMEONE TO VERIFY OVER THE PHONE.
I READ ON THE NET SOME PEOPLE MAY NOT GET THEIR MONEY FOR UP TO 3 MONTHS SO I DIDN'T TRUST THEM.
I WAS GIVEN A NUMBER AND THEY TOLD ME TO CALL FOR PICK-UP AT KENCO TRANSPERTATION IN CHATTANOOGA TN. THEY DON'T ANSWER AND THEIR MAIL BOX IS FULL. I FINALLY GOT THROUGH TO DEPT. IN THAT TRUCKING COMPANY AND THEY SAID WE ONLY DELIVER SAMSUNG TO MAJOR STORES WE DON'T PICK UP. SO NO CONNECTION NO PICK-UP OF TV WHICH MEANS NO REFUND.
SO ANOTHER SET OF CALLS AND ANOTHER WEEK. I HAVE PREFORMED ALL THE STEPS THEY PUT ME THROUGH ALONG WITH ALL THE STRESS. I HAVE THE LUXURY OF NOT HAVING TO WORK SO I COULD DAILY DEAL WITH THE COUNTLESS CALLS, TEXTS, AND EMAILS.
THOSE PEOPLE WHO DO NOT WORK AND DON'T HAVE THE TIME TO DEAL WITH THEIR GARBAGE, COMPLAIN OF HOW IRRESPONSIBLE SAMSUNG IS AND THEY MAY AS WELL THROW THEIR TV'S AND APPLIANCES AWAY. THIS IS DONE SO THEY HOPE YOU DO GIVE UP.
THEY TOSS YOU AROUND FROM STATE TO STATE WHEN YOU CALL OR EVEN OUT OF THE COUNTRY. I WAS ON THE PHONE 3-4 TIMES A DAY. THEY GIVE YOU A TICKET NUMBER AND EVERY TIME THERE IS A CHANGE YOUR ISSUED A NEW TICKET NUMBER AND RECEIVING AN EMAIL THIS CASE HAS BEEN CLOSE. THIS MEANS ANOTHER SET OF CALLS TO SAMSUNG.
SO LOW AND BEHOLD GOING INTO THE FOURTH WEEK I GET A CALL FROM A COMPANY KNOWN AS SAMSUNG TRUCKING TO LET THEM KNOW IF IT WAS ALL RIGHT TO PICK UP THE TV. I DIDN'T TRUST SAMSUNG ONCE OUR TV WAS REMOVED FROM OUR HOME.
I WENT TO BEST BUY AND AFTER 5 WEEKS OF BEING SHOVED AROUND BY SAMSUNG BEST BUY CAME THROUGH. THIS WILL BE POSTED ON THE NET, BETTER BUSINESS BUREAU, RIP-OFF.COM, YELP, AND ANY OTHER SITE I CAN FIND.
SO AS FAR AS I AM CONCERNED YOU ALL KNOW WHAT SAMSUNG CAN DO.
THANKSGIVING SAMSUNG RANGE / OVEN WARNING!!!
6 months ago I purchased a new Samsung Range from Lowes model #NX60T8111SS.
Two weeks ago while only using the top burner the front glass on the range exploded sending broken glass all over the kitchen. Nobody touched or bumped into the front glass. My mother said the glass started making a slow crackling noise before it suddenly exploded sending glass everywhere. My mother got a small cut on her hand and foot.
I did purchase an extended 5 year warranty which starts on the 2nd year you've had the oven. The first year is covered by the manufacturer Samsung. I contacted Samsung several times. The first few calls were to a call center in India. The Samsung representative spoke very little English and struggled comprehending the situation. After a week and not hearing back from Samsung I placed another call and requested the supervisor. The supervisor was a bit more accommodating and receptive to the fact that Thanksgiving was approaching and scheduled a expedited repair.
Last week they sent a Samsung representative to the house to inspect the stove. The Samsung representative agreed that Stove glass will be replaced and within 2-days I would be contacted by Samsung to schedule replacing the glass. After 3 days without hearing from them I contacted them again. They said I would be contacted within 2 days regarding the expedited repair. It's now been 2 weeks and nothing. No response or call back. It now looks like we will not have an oven for Thanksgiving. After doing some research I learned that this is fairly common problem with ovens and tempered glass. There is a class action lawsuit pending regarding similar situations. I would love to hear some suggestions on how to move forward.
Purchasing a Samsung range was a horrible decision and I hope others see this and won't make the same mistake.
I purchased a Samsung fridge from my local Best Buy 3 yrs ago. About 1 year ago the ice maker started freezing up with ice blocking the ice coming out. I’ve tried defrosting it and it worked for a short time then clogged up again. I’ve also noticed the finish on the fridge collects handprints and washing it or wiping it down doesn’t remove the prints completely. Also I’ve noticed a little rust on the doors.
I researched Samsung refrigerators and found two groups on Facebook with the same exact problem as mine. I don’t want it repaired since many people have done so and it never resolves the problem. It is not under warranty anymore but since it is from defective manufacturing a warranty is not needed. I would like a refund. The main reason I wanted a new fridge was because my old fridges ice maker quit. I’m so disappointed in Samsung it was a brand I had always preferred before I purchased this one
THIS IS FOR ALL REPRESENTATIVES AND GENERAL PUBLIC
IT WILL BE THE LAST SAMSUNG PRODUCT WE WILL EVER PURCHASE. ( WHICH I AM STILL IN WARRANTY.) WITH THE INEPT EXPERIENCE I HAVE HAD WITH SAMSUNG IN THE PAST MONTH IT WILL NEVER HAPPEN AGAIN.
THEY PASS THE BUCK WITH THE RED TAPE AND HAVE YOU JUMPING THROUGH HOOPS AND WHAT I HAVE GONE THROUGH HAS MADE OUR HOME A VERY UNPLEASANT ONE DOING WITHOUT A TV.
ONE PERSON AT SAMSUNG DOESN'T KNOW WHAT THE OTHER IS DOING. WE SAT AND WAITED FOR A REPAIRMAN.AFTER A WEEK...............I WAS TOLD NONE IN OUR AREA.
SO GOING ON WEEK TWO I ASKED FOR CREDIT INSTEAD OF REPAIR AND FILLED OUT ALL THE NECESSARY DOCUMENTS, THE TV IS PICKED UP WHEN ALL STEPS ARE COMPLETED CITI BANK WILL ISSUE ME A REFUND.
THEY SEND YOU A TEXT TO VERIFY YOUR ADDRESS AND THE DOT NEXT TO YOUR ADDRESS IS GRAYED OUT AND YOU CAN NOT GIVE VERIFICATION SO ANOTHER SET OF CALLS AND ANOTHER WEEK HAS GONE BY FOR SOMEONE TO VERIFY OVER THE PHONE.
I READ ON THE NET SOME PEOPLE MAY NOT GET THEIR MONEY FOR UP TO 3 MONTHS SO I DIDN'T TRUST THEM.
I WAS GIVEN A NUMBER AND THEY TOLD ME TO CALL FOR PICK-UP AT KENCO TRANSPERTATION IN CHATTANOOGA TN. THEY DON'T ANSWER AND THEIR MAIL BOX IS FULL. I FINALLY GOT THROUGH TO DEPT. IN THAT TRUCKING COMPANY AND THEY SAID WE ONLY DELIVER SAMSUNG TO MAJOR STORES WE DON'T PICK UP. SO NO CONNECTION NO PICK-UP OF TV WHICH MEANS NO REFUND.
SO ANOTHER SET OF CALLS AND ANOTHER WEEK. I HAVE PREFORMED ALL THE STEPS THEY PUT ME THROUGH ALONG WITH ALL THE STRESS. I HAVE THE LUXURY OF NOT HAVING TO WORK SO I COULD DAILY DEAL WITH THE COUNTLESS CALLS, TEXTS, AND EMAILS.
THOSE PEOPLE WHO DO NOT WORK AND DON'T HAVE THE TIME TO DEAL WITH THEIR GARBAGE, COMPLAIN OF HOW IRRESPONSIBLE SAMSUNG IS AND THEY MAY AS WELL THROW THEIR TV'S AND APPLIANCES AWAY. THIS IS DONE SO THEY HOPE YOU DO GIVE UP.
THEY TOSS YOU AROUND FROM STATE TO STATE WHEN YOU CALL OR EVEN OUT OF THE COUNTRY. I WAS ON THE PHONE 3-4 TIMES A DAY. THEY GIVE YOU A TICKET NUMBER AND EVERY TIME THERE IS A CHANGE YOUR ISSUED A NEW TICKET NUMBER AND RECEIVING AN EMAIL THIS CASE HAS BEEN CLOSE. THIS MEANS ANOTHER SET OF CALLS TO SAMSUNG.
SO LOW AND BEHOLD GOING INTO THE FOURTH WEEK I GET A CALL FROM A COMPANY KNOWN AS SAMSUNG TRUCKING TO LET THEM KNOW IF IT WAS ALL RIGHT TO PICK UP THE TV. I DIDN'T TRUST SAMSUNG ONCE OUR TV WAS REMOVED FROM OUR HOME.
I WENT TO BEST BUY AND AFTER 5 WEEKS OF BEING SHOVED AROUND BY SAMSUNG BEST BUY CAME THROUGH. THIS WILL BE POSTED ON THE NET, BETTER BUSINESS BUREAU, RIP-OFF.COM, YELP, AND ANY OTHER SITE I CAN FIND.
SO AS FAR AS I AM CONCERNED YOU ALL KNOW WHAT SAMSUNG CAN DO.
We were getting sick but had no idea why. A few weeks ago I opened the frezzer and I had melted ice cream everywhere. The other items were no longer frozen. I looked at temps on fridge and they were all ready accurate temperature. I bought 2 thermometers and put one in top and in freezer section. My freezer was actually 20 F and my fridge was 48. Temps continue to climb.
For almost 2 weeks I've tried to get Samsung out for a repair. I can't use the refrigerator and I don't have a back up. We lost all of our food. Samsung said it's no longer under warranty. But that isn't true. Parts are still under warranty. They can't say it's no longer under warranty if they haven't sent a tech out to look at it to even see if the defected part is under warranty. Their refrigerators have faulty ice makers that are still under warranty. This seems to be the cause of most issues. It could very well be the issue but I won't know that if they don't send someone. Only certifed Samsung tech is allowed to work on it because it will void the warranty. Samsung says they don't have a tech in my area.
There's a Facebook group with 84,000+ members who have issues with Samsung refrigerators. This is a defect that Samsung pretends to know nothing about. When I bought this I expected it to last more than a year and 4 months. This is an implied warranty. Horrible company. I will never buy another Samsung product. If you can even find a refrigerator in your area the prices have almost doubled since the time I bought mine in June 2020. I have no idea what I'm going to do now. I can't go out and buy another one at this time.
Well...to say the least my customer service experience with Samsung has been a nightmare! The customer service representatives are not at fault, they're obviously following a strict protocol. I learned a lot over the countless hours between " Samsung Care Plus", "Samsung customer care" and "Executive Samsung care"! Does it get any more confusing then that!
I've bounced between all three departments multiple times. Let me break down the departments from my perspective; "Samsung Care Plus"...a paid ads service, basically like a insurance for your newly purchased device. Like most insurance policies, a deductible amount is usually required to complete your claim. My first impression of Samsung Care Plus was fantastic! I live in Canada and speak English. The representatives spoke were native English speakers and the phone connected was extremely clear. "Samsung customer care" straight away the communication is extremely difficult as a English speaker.
The representatives struggled to understand the conversation. I spent many hours on how...probably wait for a probably to translate what I just said. Then used the other hours asking supervisors for advice! When Samsung customer care could no long handle my questions...Off to "Executive Customer care"...Lol. One would assume things would actually get better..."Executive", but NO! The phone connection was the worst yet.
After repeating yourself for the for the 3rd time I started talking into a "echo" connection! Anyone who's done this understands its extremely distracting. I mentioned the Executive representative that the connection was terrible and had an echo, and she said that's normal...a call back won't improve our connection. Now I'll explain why I'm posting on this community page. I purchased a Samsung Z Flip 3 phone 1 month ago.
3 week later, the battery overheated while charging after 10minuts. The only reason I discovered it so quickly is...the battery drains quickly and I needed a top up. I received a notification sound massage that got my attention. I went to unplug the phone from the charging cable and "sizzled" my finger tips! The end of the charging melted off the cable and fused into the charging port. I was able to pull the end out of the charging port with pliers after the phone was cooled. Samsung Z Flip 3 phone only comes with a double sided USB-C cable...NO OULET ADAPTER INCLUDED!
I was charging the phone with a Apple USB ADAPTER at the time of the meltdown. By the way...the Apple USB power adapter not damaged...in perfect working condition. What damaged is the Samsung connection cable and Z flip 3 charging port. Executive Customer care deemed my warranty claim as "Misuse" because I didn't use genuine Samsung part to charge the phone! I've be using Apple power adapters with multiple other brands for changing purposes and was never worried about starting a fire.
Samsungs 1 year warranty reads battery malfunction or failure is covered under this warranty??? Even "Samsung Customer Care Plus" Can not understand why Samsung Care is rejecting my claim??? Researching other customers with the Z flip 3 and overheating batteries problems resulted in multiple issues. This confirms my Z flip 2 battery issues are not isolated. Samsung Care Plus will replace my phone $160.00+tax/shipping and handling fee. Having so many problems with customers service and my phone nearly starting on fire after 3 weeks...I don't feel it fair to spend an additional $200+ to replace this phone. Since the melt down, I've been wireless charging the phone.
The phone does get extremely hot after many hours of charging. The battery drains quickly, half a day on light usage. As larger corporations consolidate into a few Super corporations they become untouchable! But in Reality...NONE of corporations would EXSIT without CUSTOMERS! This is what they seem to forget. I post this message on Samsung community website, and also emailed Executive Customer care 3 days...NO reply. Customers MATTER...without us, you don't have a business!
Oh man...... I'll wait the 2 to 3 days the supervisor said to wait for them to respond but I'm going to try to take them to small claims if they don't make this right..... so long story. I bought a z fold 3. Tried it out for the 15 days or whatever it was. Didn't like it. When closed the screen was too thin. Couldn't text with 2 hands. When opened I make so many typos cause it's so wide.
I've literally had to go back and fix several words just up till this point r.n. also it's hard to hold it opened with one hand. Well I ended up getting DEATHLY I'll. Almsot ended up in hospital. I lost 11lbs in a week. Couldn't move Couldn't taste or smell. I didn't want to go in public and risk giving anyone Corona virus and risk someone dying. I spoke with Samsung. MULTIPLE reps said Samsung would work with me. I was extremely pleased and happy to be a Samsung customer.
Well tomorrow was the last day I have to return. I still feel under the weather but alot better so I figured I'd email JUUUUUST to make sure I'm still OK to ship back tomorrow. They told me no and I'm out of luck nothing they could do...... thank GOD I took screenshots of multiple reps telling me they extended the window as a courtesy for me. I HOPE with hat proof I'll have a case. Because if they told me from the get go I couldn't extend it.
I would have been selfish and risked peoples lives to ship it back in time. But because they said I was fine to extend it I didn't ship it back..... so this is on Samsung.... let's hope they make it right and turn this 1 star to a 5 star review. And keep a Samsung customer. Otherwise I'm going apple for the first time.....well see what they say.
Samsung My galaxy s20 ultra started having display flickering issue right after a software update was done whcih eas released by samsung. Service center guys asked me to keep the phone them for inspection but the next i know is they replaced the display without telling me what was the issue with the original display and now asking me to pay 18000 rupees.
Very unprofessional behaviour from samsung customer service as well as the service centers. Never buy any samsung product. Their products are anyway so costly to bette go for Apple products. Best in class after sales and customer care. Apple anytime better than samsung
Placed order US053452425 on Sept 23rd 2021 for items
EFDT970UBEGUJ SM-T970NDBEXAR SM-R190NZKAXAR at a total of 573.37 incl tax
Order was cancelled by the System the next day, got in touch with support and was told to place a new order and repeteadly assured it'd be price matched once the new ordershipped, since one of the original items was out of stock.
Placed order US567642165 on Sept 24th 2021 for a total of $664.55 incltax and then when the missing item came back in stock, order US001734780 on Sept 25th 2021 for a total of $122.46 incl tax. Overall order total 787.01 incl tax.
Waited for the items to ship as instructed, and once I contacted customer service again, now Samsung refuses the $213.64 price adjustment
Samsung ticket ID: 6106537
Okay so I purchased a Samsung television from Walmart about three and a half months ago. Since then it’s broken three times. Samsung has sent a repair man out once. I fixed it once myself and the third time is current and is awaiting some type of accommodation. Let’s start with their product itself. It has horrible software and self sabotages itself due to the poor coding job. Something that would never happen with other brands like LG. The tv is stuck on power cycle it’s like I paid 800$ for the worlds shittiest strobe light on my dresser.
Samsung’s technical support team and case management team are atrocious and all about Samsung’s best interest. This television was literally "repaired” exacty 7 days ago and today the same "glitch” occurred which Samsung insists is a hardware malfunction which is not the case. After some hours of my life wasted and a bad headache and some foul words I was directed to what I was directed was the "highest” branch of management for Samsung. And even that supervisor refused to do what their job was and accommodate the customer.
I do not want a broken television that needs constant repairs until the warranty expires. The model is clearly garbage and they refuse to do an exchange. Every time I need to wait for a serviceman/repair technician it costs me atleast 300 to an upward of 800$/ day for missing work. It’s not worth it. after being repeatedly ignored and talked over I was told that the only option is to repair my malfunctioning television which should realistically be recalled. When asking what the requirements were to be considered eligible for an exchange they refused to divulge this information to me over and over on their recorded line. Samsung. Sam sung alright, Sam sung the blues when he saw his $800 hunk of s**t "smart” television broken once again for the third time.
What cheapskates. If I was you I would never buy a Samsung product of any sort ever again. I should’ve done my research it’s all over the internet how horrible Samsung as a company is and their customer relations agents don’t care for the customer whatsoever. Once more I’d like to mention LG would never treat their customers with such neglect and rude carelessness. DO NOT EVER BUY SAMSUNG ANYTHING, LORD KNOWS I WILL NOT! Long story short they’re costing me money and refusing to do right by me and give me a different model television of equal or greater value. Someone get a class action lawsuit going. I see how many people fall victim to this corporation and it’s absolutely disgusting. Good luck, Michael!
In December of 2020, I contacted Samsung customer service directly on their website because I wanted to purchase a television that was compatible with the MLB Channel. The Samsung customer service person recommended a television and assured me that it was compatible with the MLB Channel.
(I have a copy of his email))
The baseball season did not start until April so I could not test it out ahead of time. Turns out it’s not compatible, the Samsung salesperson was wrong! Now it's over the return period. I contacted Samsung and was told there's nothing they can do. I would not of purchased the television if I knew it was not compatible. Now I have a TV that is useless to me.
I bought a $1200 Samsung range with warrenty. 4 months in it broke, and 4 weeks later samsung admitted they could not fix it and offered me a $1260 credit from Samsung.com for the hassels.
I then used a part fo the credit to buy a TV on their site. When I went to use the remaining balance of $810.0, I was told the credit was a single use. First time I had ever been made aware of that.
Now I have to replace the stove and they only paid me $449.99 in the form of a TV.
I have been on 4 different calls taking over 5 hours total time (mostly on hold). Talked to supervisors, spent time on hold, had the call dropped several tiems by their hold system etc. etc.
Everyone can tell me what happned. I used a part of a one time credit. They agree I was never told it was one time, and agree it does not say one-time use or that it has to be used for a new range anywhere in the e-mail, on the coupon or even if you press the more informaiton button fromt he coupon.
The Samsung agents say it is unfair, but that it is the policy. So basically I got screwed because of a policy nobody told me about, nobody wrote about, and nobody tried in anyway to comunicate, nor was it eveident at any poitn in the process.
I have been trying to get an issue resolved regarding my refrigerator since October 2020. Samsung sent repairmen out several times to attempt to repair the ice maker on my refrigerator to no available. It was deemed not repairable and was told on January 15th I would receive a 50% off coupon to purchase another refrigerator on samsung.com. After spending hours upon hours on the phone with customer service and case management, I have been given the run around every time I call. Listed below are the many dates I’ve called in to try to resolve this issue:
Jan 15, 16, 18, 19, 21, 22, 25, 26, 30,
Feb. 1, 8, 10, 12 , 15, 26,
March 3
Also, listed below are some of the notes I’ve taken on some of the calls and still no e-coupon:
Feb 8th
New request initiated to get 50% off coupon issued
New Ticket #5126799209
24-48 hours for coupon
Feb 10th
On hold for 28 minutes, got disconnected
Called back, trying to get coupon to me today
Told case escalated again for the about 10th time and have to wait two more days
Transferred to supervisor Gerritt, said will call with coupon on Friday at 2pm.
Feb. 12th
Called Gerritt, said he escalated to case management department, told it’s been escalated many times before, assured me to they would definitely get me the coupon because case has been escalated.
Spoke to Angel
Said ticket was submitted Jan 15
System error shows, coupon was not submitted successfully
Submitting my info to the specialty assignments Dept. Review the info they fix errors
Error is submitted coupon to me, supervisor says it is a system error on Samsung end.
Said attempts to send coupon to me were on-Jan 15, Feb 1st, Feb 8th
Reassigning to a higher in the specialty assignments Dept. Waiting to be provided a line so someone in that case management Dept can speak to me.
Transferred me to Belsom-Manager(on phone for 1:42 mins)
Case management assign to 50% coupon department (bank) did not process it. Case management has no idea why.
Special assignment needs to go back to speak to 50 coupon Dept.
Feb 15th
Case mgmt Dept (Mary) Called to create new ticket number so they can get coupon code
Ticket #2244408799
Wait until 24-72 hours
Will call bet. 10-10:30am on 2/18 to see if I’ve received coupon code
Never called
Feb 26th
Spoke to Gene ID #1018 case management
Ask for receipt again, sent twice said he received
Said ERN # was missing, corrected and he inputted
Should receive e-coupon 24-48 hours
Exchange and refund
March 3rd Just called and was switched to case management and in the middle of speaking to a rep was re-routed back to the automated system!
IS THERE ANYTHING THAT YOU CAN DO AS THE PRESIDENT TO HELP ME GET MY E-COUPON SO I CAN PURCHASE ANOTHER REFRIGERATOR?????
Please feel free to contact me if need be. Sheronn Fox 804-519-2986
Sent from my iPad
In order to maximiize profits, Samsung is now shipping their phones without the accessories that have traditionally accompanied expensive new smart phones so that it can charge customers separately for those accessories. Samsung Galaxy S21 is now shipped without a wall charger, allegedly because "customers are reusing chargers from previous phones." Yes, absolutely, because we don't want to have to purchase them separately. It is also shipped without earphones because Samsung wants to sell you its pricey Galaxy buds. However, the worst flaw with the Samsung Galaxy S21 is the fact that Samsung has removed the headphone jack from the phone.
This makes the phone less accessible for people with hearing disabilities who wear hearing aids and cannot use in-ear bluetooth devises. I have spent over 8 hours on the phone with Samsung trying to get them to send me an adapter. I have been transferred 14 different times. I feel angry, frustrated, disregarded, disrespected, and devalued and will never do business with Samsung again.
I spent 2 hours on the phone and your customer service hung up on me! I do not want a repair on a sound bar that was less than $200 I want a replacement, I have spent over $4K on TV and Sound bar equipment IN 2020M and the new galaxy Chromebook I purchased on 12/2 to be hung up on!!! THIS is not customer service especially over an item that is less $200; This means you do stand behind your product. 1K chromebook shipment will be refused especially after the representative refused to escalate or address my issue. I DO NOT WANT A REPAIR!!! I WANT NEW UNIT OR refund!!!
From: [email protected]
Sent: Thursday, December 3, 2020 5:26 PM
To: '[email protected]'
Subject: FW: Samsung Nightmare - 512534930
Importance: High
It seems like anytime I purchase a product from Samsung.com there is always an issue. In 2019 I was denied a rebate due to a glitch in your company’s website on financing. Please see the email string below. The only resolution was an offer of a $300 promo which I never received. At the time I was so livid that I didn’t care because I felt that your company had taken advantage of me. Fast forward 2020 against my better judgement I purchased a 43 inch TV and a soundbar in August. The soundbar (order number US037733851, model number MODEL NUMBER: HW-S40T/ZA) has always been problematic since it was purchased and several calls have been made to Samsung technical support because the unit does not always power on. We purchased the inexpensive unit for a guess bedroom that is rarely used and we had no idea how long the unit had not work until Thanksgiving Holiday Weekend. The unit was delivered on August 9,2020 so unit is only 3 months old.
I called Samsung and enter case number 5126349240. Your company response is that only option is to send the unit for repair, my husband and I feel this unacceptable as we feel the unit was defective from the beginning. Please refer to call record for previous calls placed on the unit. After reading the reviews on this unit our mistake was in choosing this model, but remember this was for a bedroom. In our mind the inexpensive units should be produced with the same quality and workmanship as the more expensive audio units.
After your company refusal to honor the advertise rebate due to issue on the Samsung.Com Website, when I purchased my Washer/Dryer. I never received the promo code because I said I did not want it but as jester of goodwill it should have been sent to rectify the mistake your company in the website which did not allow me to get the rebate on my washer/dryer because they had to be purchased separately to get the advertise finance rates. Now I have a soundbar that is only 3 months old and it will not power on and your company wants to fix the unit even though we only used 1 or twice due to location. I purchased on 11/30 $700+ Chromebook for my grandson Christmas present, but will be promptly returning if I do not get an acceptable resolution to my issue with the defective soundbar..
I have given your company another chance in good faith and yet again I am getting an unacceptable resolution. The Soundbar was only $150+ dollars please refund my money or provide a new reliable unit is the only acceptable resolution.
I have called and requested to be transferred customer executive support and they are refusing to transfer the call even though I have asked numerous time for call to be transferred.
I can be reached at 214-693-4920, If I do not hear from your company by 12/3 the Chromebook will canceled or the unit will be promptly sent back and we go with another more ethical and reliable company.
Regards,
Susan Hubbard
Not too long after releasing the S20 series, customers have reported the camera glass spontaneously shattering without impact. Many have theirs in a "Samsung-Approved case" and still find their cameras damages. As of now there are over 500 reports on Samsung's forums,
https://us.community.samsung.com/t5/Galaxy-S20/S20-Ultra-camera-crack/td-p/1293184
but Samsung still blames their customers. They're response is to push people to UBreakIFix, and only UBreakIFix, to spend $100+ on a repair that should cost less than half that (as I fixed mine for under $10). If each of the users that reported the issue did this, it would be around $50,000 in nuance repairs that Samsung and UBreakIFix are comfortably taking from their loyal customers. Samsung claims that they are unaware of the issues when several phone accessory companies are creating products to prevent it like this metal lens protector:
Metal Camera Lens Protector for Samsung S20 Ultra,Galaxy S20 Ultra Camera Screen Protector Full Coverage Case Aluminum Alloy Lens Protective $7.41 Amazon.com
Whether they aren't listening to their customers' complaints or are blatantly ignoring them and running a scam with UBreakIFix. Nonetheless, for a $1000+ device, consumers deserve a great quality device all-around.
Here are some pictures of the defected glass:
Our cell phones have become another appendage for most of us and I've been buying Samsung's for years. 2 years ago I made the jump to a moto Z3 but soon discovered that camera was crap because the colors were terribly off. A red rose would turn out as an ugly orange rose, etc.
So I made the jump to a new Note 9 which I bought on eBay as new for half the price as the one sold through the Verizon stores and I could and did purchase the Asurian insurance.
But I was soon to discover that it had a problem with the charging port informing me there was moisture. At 1st I tried several ways to ensure the port was dry. I use my room air fan, hair dryer and even an overnight on low in my Dehydrator.
Sometimes I was able to get past the notice and it would charge normally but other times I couldn't and I had to wait to the phone uncharged itself totally and tried to start from there.
So exhausting all options I ran it up to the Verizon store and he put his charging cord in and it worked. So I bought a new cord thinking that that was the issue.
Nope... it refused to charge and even locked into a blue downloading screen. So after more research on you tube I was able to unlock the screen but is still told me I had a moisture issue. Which I do not. Then it told me to remove 3rd party apps which might be causing it but I don't even know where to begin with that.
So at this point I believe if you live in a humid environment like Florida or the Gulf Coast that humidity in the air might be enough to cause an issue with this your port.. but if you live in Arizona I guess you're ok.
So out of frustration I checked to see if the Note 9 had a wireless charging feature and it does. So I charged my phone using an old pad that I had and it seems to be charging but for how long I do not know.
I am hesitant to turn in the phone for insurance because they may not encounter the same problem I am here. And they may charge me for a new phone.
So I'm posting this to let people know there is a defect with both note 9 and note 10 and also with the newest Samsung 20 for which there is a flaw which is turned up according to recent postings in that the glass in the camera can break just by putting the phone in your pocket and has as of this date Samsung is not acknowledging it's a manufacturing flaw and the cost repair to fix it is about $400 out of your pocket. So buyer beware!
It's sad to know that after all these years Samsung has become little more than junk I am currently using my Z3 until I can rely on my wireless charging pad, slow as it might be.
As much as cell phones are over priced. 3 times as much as a laptop these days. They should be much more reliable.
One last word to buyers. Do not jump on the next gen cell phone, no matter what brand, until its been out for at least 6 months or you may find out too late you bought a lemon instead.
I bought Samsung Galaxy M31 2020 on 22/07/2020. At the end of 1.5 months, the phone's touch screen by itself suddenly gave an error, causing the phone not functioning at all.
I sent the phone to the authorized technical service of Samsung. They accused me of using unauthorised software on my phone, which I never did. I only installed the well-known apps as available by the Google Play Store. They try to charge me 850 TL by claiming that it is a user error so not under warranty.
I am pissed off because I bought a broken phone that gave an error in 1.5 months and they try to charge me while the phone is still under warranty.
I wanted to return our microwave because it just died. We did the troubleshooting, did the breakers, etc... It was dead. We returned it to Wal-Mart, and they, surprisingly, said they would not refund our money. We had to go thru Samsung, they said We then loaded the big thing back into the car, went to Best Buy and bought a good microwave. We are senior citizens and home mostly, so we use it a lot. Went home, got on online because the phone line was a wait time of over 30 minutes. Spent about 45 minutes to an hour pretty much arguing with 2 different reps. Absolutely, no help. They only offered to repair it.
It died. I don't want it repaired and don't want that brand again. Why would I? It didn't even last 1 year. We paid $129.99 + tax and thought we had gotten a product from a good company. The warranty says they will repair, replace or refund the money. It was up to Samsung. Well, I don't want their product, have another, and they still refused. I have the original receipt and warranty. So, beware, folks. First, Wal-Mart is refusing to honor the products they sell and Samsung's warranty is useless!!
This is not a matter of just money. It seems many companies, large and small, are backing away from taking responsibility for the things they promote and sell to the public. It's time the consumers get what they pay for in good faith!!!
I purchased a Samsung gas range on 4/3/2020. The bottom storage is defective; you have to force it open. On 6/17/20, I tried to register the range on their website. The Samsung website will not accept the model number or serial number for the product. I asked their customer service representative for help but they direct me to a link on their website that does not work. I wrote a letter on 6/17/20 to Samsung to register the products. No response.
I called their customer service department and they said since I filed a complaint with the New Jersey Better Business Bureau, they could not assist me. On July 14th I received a call from their representative Willistine S, Office of the President. She set up the repair ticket. On July 22nd, the Service Center canceled the repair ticket.
I emailed Willistine S, Office of the President on July 27th she says, quote “Let me check with the service center and see what this issue is. We would need the service center out before we are able to provide any accommodations.” She has never gotten back to me. I feel they are stalling so the warranty expires and then they do not have to make repairs.
In five years, we have had to replace the pump three times. The part is not inexpensive. I would not buy another one.
I called Samsung about a damaged device. I was on the phone with a female rep for an hour and completely explained my problem with the phone. The rep told me that the phone is under warranty and there would be no charge to fix it... it would take about a week. She sent me an email to print the shipping label and I mailed the phone to the service center. A week goes and I get a email saying that the price is being changed from free to $150.46.
I called Samsung to find out why and am now being told that the problem is not covered, that the 1st rep gave me the wrong information, and that if I want the phone fixed that I would have to pay $150.46. This is unprofessional! BAIT & SWITCH tactics to charge unsuspecting customers and piss poor service. I talked to customer service and 2 supervisors who apologized but did nothing. Bottom line... pay. DO NOT EVER BUY A SAMSUNG PRODUCT OF ANY TYPE. I know I will never buy their products again.
We purchased a Samsung RS25J500DSR fridge for $1,300 that was manufactured in August 2017. In late June 2020, the ice maker completely stopped working. A repairman stated that the ice maker is not working because the Sealed System is broken, which basically means we need to replace the refrigerator.
The service was $200. When I called Samsung, they told me I can pay for a Samsung approved tech to come out. I read the service reports online, and discovered that not only is this a common problem but there are many complaints about Samsung refrigerators. The service is dissapointing to say the least, and this feels like fraud.
I am a retired disabled veteran and purchased a new Samsung Refrigerator model #RF263BEAESR. This was the Refrigerator my wife always wanted, french doors, bottom freezer and ice and water in the door. The icemaker soon after purchase started leaking. Soon after that the icemaker started freezing up and would not produce ice.
A technician defrosted and removed frozen blocks of ice and reset the icemaker. It lasted 2 days. We contacted the technician, he said that this is a factory defect and I needed to contact the manufacturer, After blogging the problem it appears this is a major defect and an ongoing civil suit is in effect. My wife has passed away recently, it's a shame that she had to deal with this inconvenience in her last days.
Samsung needs to refund me 100% for their negligence in properly manufacturing a working unit as represented upon purchase. Their representing fraudgently this product has caused great anguish and inconvenience to myself and my beloved wife...much more so than the price of the refrigerator. I am on social security and VA disability income. If I was able I would hire an attorney and sue Samsung for far more than the cost of this worthless refrigerator.
Anything that you can do to expedite a response from Samsung would be greatly appreciated. Thank you
Model RF18HFENBWW Samsung French Door Refrigerator has not worked right since I bought it. After1.5 years the freezer stopped cooling, 2 inches of ice on the bottom of the freezer, freezer drawer won't shut because of all the ice, water is leaking on my wood floors, the vegetable drawers are swimming in water. I had a repairman come he wasn't sure where to start to fix anything.
Customer Service offered a repair 3/28/20, days later there's no one in your area that can repair it. Ticket #4152544958
4/1/20 Customer Service Juan said Home Depot will call you for an exchange in 24-48 hrs.
4/6/20 Customer Service-No Home Depot call. Samsung will exchange for a new one, they will call 3-4 days. Ticket #......2414 A trucking company will call to pick up, wait for them to call.
4/7/20-4/15/20 Customer Service-take pictures of Home Depot receipts and txt them to Samsung
4/16/20 Customer Service-Now Samsung wants a clear picture of a cashiers receipt
4/17/20 Customer Service-Samsung is unable to exchange my refrigerator but offered a FULL refund $1294.19 3-5 days to have approved
4/23/20 Customer Service-Samsung can't pay $1294.19, Brianna offers $1167.06 because the first offer was wrong
4/27/20 Customer Service William from Samsung is asking for pictures of label from inside the refrigerator, the earlier pictures they asked for not good enough. Now Samsung had everything they needed for a refund
5/5/20 Customer Service Amelia explains my refund has again been approved. In 2-7 business days by Wednesday 5/13/20 I will have a check from Samsung, if not received by 5/14/20 call.
5/8/20 Customer Service Rizza requests another picture of another label. I sent 14 more pictures & asked to speak with her supervisor which I never got connected with. Rizza explained that Amelia shouldn't have told me my refund was approved because it's not!
Samsung has not only the worst refrigerators but also the worst customer service ever! All I have been told is lie after lie, week after week! I paid monthly so I had a good refrigerator, because my 40 year old needed replacing. Now I'm stuck with a junk refrigerator and can't afford to buy another one.
I purchased the new Samsung s20 received it hooked it up paid $15. The phone is so hot I cannot hold it in my hand it flickers on and off the timeout for the screen was set at 5 minutes it timed out in 30 seconds the camera freezes battery drains very quickly and the apps are closed there are a lot more problems I do not have enough room
My samsung galaxy a50 phone broke after only a few months of use, and i cannot use the warranty because i bought it in cambodia but i'm in taiwan now. I don't get why samsung phones are so defective. I thought samsung was a quality brand? This problem has cost me many hours of lost time and frustration and data loss too!
At first, the battery kept overheating and shutting down, even though the battery wasn't hot at all, so it was a false temperature sensor reading. I tried to get it fixed in taiwan at a repair shop but they couldn't fix it, the tech guy said the problem was in the cpu, not the battery. He made it worse, because when i got it back, the phone kept saying the internal temp was 194f even when it was very cool, and would shut down after 30 seconds, which is not even enough time to back up any data! then it got even worse and now will not even power on or charge at all!
I never had phone problems like this before. Now my phone is busted and i can't do anything about it. Samsung told me i had to go back to cambodia to fix it. But no one should have to fly abroad to fix a phone! they basically screwed me over. I contacted samsung's taiwan office and they told me to contact the cambodian office. But there is no cambodian office, it doesn't exist. The samsung rep on the phone told me to go to www.Samsung.com/co to reach the cambodian office, but that site is for colombia, not cambodia!
What can i do now? I'm screwed with a broken phone due to samsung's shoddy quality control and lost over 300 dollars on it. I took very good care of the phone, so it wasn't my fault. Samsung's excuse for not offering international warranty is that the parts for the phone are different in each country, but that doesn't hold water, and even if true, could easily be gotten around. It's not an excuse to refuse to honor a warranty! they can fix my phone if they really wanted to, i'm sure. They just won't because of their dumb "policy" which is unacceptable and illogical and makes no sense, and sounds like a lame copout.
Desired outcome:
Obviously the solution would be for samsung to fix my phone and stop making excuses. They can if they really wanted to. I'm sure if i was bill gates or the president of the us, they would fix it for me if i was vip. It's all a matter of the will to do it. I'd like them to do what's right and order the taiwan service center in my area to fix my phone, no excuses. Their ceo or headquarters in korea or regional manager could issue the order if they wanted to, like a general giving orders to his officers. Either fix it or replace it or reimburse me for the cost of it. I prefer it to be fixed though, because there is data on it that was not backed up before it failed. So they should do whatever it takes to fix the phone, inc giving me vip treatment if necessary. They could easily do so if they really wanted to. We all know that. They need to take responsibility for their manufacturing defects and shoddy quality control system. I'm gonna post this on the scamion website too. Hope they listen to reason.
More details are posted in my forum here:
Http://www.Happierabroad.com/forum/viewtopic.Php?F=34&t=42135
We purchased a new Samsung 65" TV Model # UN65MU650DFXZA from Costco on 11-11-2017 and have nothing but issues with it since. I've called Samsung customer service and used the chat service to try and rectify the numerous issues we were having since then. I've made this attempt about 10 times since purchased, because they refuse to fix anything and just place blame on anything but the television. I have 5 open case #'s with them about these issues that have never been resolved.
The tv black screens for up to a minute while using ps4 pro with a premium HDMI cable they told me I must purchase to fix the issue....it did not. They've reset it to factory a couple times and that does nothing to fix it. The tv must be unplugged numerous times a day now, because it never truly shuts down and starts slowing down or it just freezes up.
The black screen is happening randomly and quite often now. They force apps on the tv that take over the programming. Their TV+ app will be mysteriously running when we turn it on, but when we shut it off, we were playing on the gaming console? Even the HDMI software switches between ports by itself?
The last rep I spoke with confirmed it has issues (no kidding), but then tells me he's sorry to inform me that at my expense they can send a service tech to look at it? I told them that's completely unfair, as I've notified them many times over the years of these issues that they refuse to acknowledge as television hardware issues.
They force me to file a Better Businesss Bureau Report on 12/19/2019. A Mr. Gaffney from Office of the President communicates with me from now on.
Mr. Gaffney tells me that they will send a technician crew to fix the televison with new factory parts. The service company is Dish, whom spams me with robot calls while I'm at work. I tried to call the robot back and it just kept asking for information and then wouldn't do anything. It then proceeds to call and leave me voicemails whille I'm working.
I relay this to Mr. Gaffney and he ignores this issue like all of them and says to me, "So you're refusing service then?" What? He just wanted me to refuse service, so he could tell the BBB, they tried to work with me and I refused. I tell him not at all, send the crew, but not if I can't talk to a real person. An actual Dish person contacts me and they show up on Saturday morning 1/04/2020.
They proceed to take apart the TV, replace defective parts with new parts (main board, cables and some other components). After 3 hours they can't get the TV to work properly, so they take it apart again and replace the new parts with my old parts? They say they can't fix it and to get paid for their labor, they had to put the old parts back?
They have me sign a contract that I can't see, as the signature panel (window) is on top of the contract area. I ask about what I am signing and they say it's what we did to the TV and they'll send me a copy in email in a couple hours. They also said Samsung will be contacting me soon. I do get the contract, but it's completely blank! I actually signed a blank contract unwittingly that they could have written anything on!? Unbelievable really.
I wait a week and have heard nothing from Samsung or Dish, so I send an email to Mr. Gaffney about what happened. He doesn't respond to me, but Samsung told the BBB their service techs were fixing our TV and the issues are resolved? I responded to the BBB about what actually happened, but Mr. Gaffney and Samsung Office of the President reps just keep ignoring communication from anyone regarding this matter.
I even called Costco management where we bought it. They were completely understanding and reached out to Samsung as well. They sent emails 2 weeks ago and recently told me they have heard nothing. So they treat their own vendors, just like they treat their customers. At least they are consistent with horrible service.
Mr. Gaffney left me a voicemail on 1/22/2020. This is the first I've heard from him or Samsung since they sent the repair crew 19 days ago. He tells me the repair crew installed a brand new defective main board. He then says Samsung has given me a one time repair and can no longer help me with this television any further? What!? They haven't helped us, since we had problems a couple weeks after purchase in 2017!
How they can blame their inferior products (Mr. Gaffney admitted the new main board was junk) on their customers other components, cables, internet or anything but their own product is beyond me. They completely wasted our Saturday morning and tore apart our Television twice for no reason, ignore us, emails and phone calls for 19 days to only say "Hey, we tried, but we know our products are junk, so there's nothing further we can do for you!"
DO NOT BUY SAMSUNG PRODUCTS!!!
We bought a new home in Oct. 2018 and asked specifically for a Samsung refrigerator model # RF263TEA which has french doors, a bottom freezer, and 2nd ice maker with an ice tub in the bottom freezer. We asked the contractor of our new house for this fridge because we had owned one previously and liked it.
The cost was added on to our house. Now we've changed our minds and wish we have accepted the fridge he originally planned! The warranty of the fridge was for a year, from manufacture date, and almost from the day the warranty ended, the bottom ice maker quit working.
For months now we've tried to track down documentation to get it repaired assuming it was still under warranty. Finally, just this week, we tracked down and was told the warranty has expired. Online research revealed that this bottom ice maker has “lots of problems”. We called Samsung customer service to learn of the expired warranty and they connected us with an “authorized repairman.”
Well, this repairman lives 2 hours away and we were called to set up the appointment and told the price. We were shocked at the price and decided to see if we couldn't fix it ourselves since it was no longer under warranty. Online we learned from a review that suggested we empty the fridge and unplug it for 24 hours.
We did that and the ice maker is working again! I suspect there is a scheme to extort customers via repairmen, and replied to the “authorized dealer” with our story and accused them of a corrupt scam. They said, “You will need a repairman in the future as these ice makers have lots of problems!” My gosh, they even admitted it!
So, I have two issues with all this: First, these refrigerators are very expensive and they should be good without ANY problems for many years. Second, they are involved in a corrupt scheme to extort customers via repair bills! So I've decided I will never buy another Samsung product. DO NOT BUY SAMSUNG PRODUCTS!
Recently bought a Samsung washer. Paid for new hoses and install. After less than 2 weeks It began to leak. Called customer service and come to find out the new hoses I paid for were never installed. New problem.
Washer now seems to turn on like normal however, no water comes into the machine. Called a plumber and he tells me problem is the washer. After hours on the phone getting the run around they tell me first available service date is almost 2 weeks away. Again, more phone calls and finally they can be here in 5 days.
Gentlemen shows up today to work on washer and tells me he can't because he needs access to the back of the machine and the way my washer and dryer are placed he cannot do that. His boss calls me to say they have to reschedule when they can have a second person. I told him I will help him. "No that is not possible".
In the end I unhook and move the dryer myself as the guy stands and watches me. Prior to me doing this I ask his boss that before I move It I he sure It can be fixed. "Absolutely he has already diagnosed It". Well, guess what - doesn't have the parts and they need to be ordered.
2-3 business days then I can be rescheduled. Again, called Samsung customer service. If the service company cannot repair It I am entitled to a replacement after 15 days. At that point I of course can call back and they have 11 days to replace.
My time, inconvenience, cost of repeatedly going to the Laundromat are my problem. My favorite line was they are compromising and giving me a new washer if mine cannot be repaired!!! Terrible customer service!
Samsung- I purchased an new Samsung Galaxy S10+ at the end of March. I did so because my old galaxy was 6 months old and the battery would drain every 3-4 hours. After about a month my new phone was losing battery every 5 hours. I contacted Samsung support and they suggested I call the service center in my area .
I did so and they suggested I go to one of their authorized service centers and they would replace the battery. I did that and they refused to replace the battery. I called Samsung back the next day and they told me to go to a different center and have them look up the case and they would then replace the battery.
I did go to the second location and they said they could not replace it because now I had dropped the phone and the back had a crack. So I spent $900 for a new phone to get rid of a problem that I now still have. HORRIBLE. I will never buy a Samsung again.
Bought a Gear Sport watch on dec. 26th 2018. Watch is advertised as swim ready and includes swim mode. Watch was submerged in 3 inches of water for about 15 seconds before bricking. Contacted samsung who explained that they will do nothing because the watch is water resistant to 50 meters and not water proof.
Explained during the hour call that this is false advertisement because their website advertises the watch as swim ready and the watch has a specific setting for swimming (which was on at the time). After that hour i was sent a ticket number and told i would get a shipping label. They would evaluate the watch but i would most likely be forced to pay for the repair.
My t.v. that I purchased in August of 2018 went 1/4 dark. Called to have it warrantied, they set me up with an appointment for a tech to come fix it (out of gainesville), great.. fine. CALLED TUESDAY. That was last friday the appointment was scheduled for. Halfway through the show time we havent even gotten a call. We call the company they set the appointment with. THEY NEVER SET THE APPOINTMENT. We call back and they give us another number to call a different company. We set the appointment.. they cant make it out until tuesday. (Which is a week from when my tv went out). We explain the situation to them so they ask us whats going on and basically say the vertical led went out and they're going to order the part to expedite it. Great. So then (at the end of the given time frame) we get an email saying samsung canceled the ticket. We call the company and call samsung and they start a new ticket. ( apparently a big misunderstanding as is everything with this terrible company, because not one of them can do their job right!!! So now with it being a holiday weekend I was looking at another week or so before someone even comes out to my house. I have repeatedly called and not recieved a call back. I have spent six hours on the phone with this company and they never call back. I spent over two hours on hold with them that night. They said it had to be 14 days (which was tuesday may 28th) before they offer replacement or refund. I explained with the holiday weekend the tech company already said it would be another 7-10 days. Last night (@9:30) they had no way to verify so the case manager JEFF said he would put a note in the system and have someone follow up with the service company tland give me a call first thing this morning. By three in the afternoon surprise, surprise I was never called. I call in and get the usual lip service from them. I tell them to read the notes, the lady apologizes again and transfers me for a 3 hour and 47 minute wait time. No one has attempted to make an appointment for me, no attempt to contact me, I have had to force this every step of the way and they are stonewalling all the way around. I want results. I finally got an exchange authorized. We are going into week 5, and they cant even provide me a tracking number (which today on my third weekly call they tell me should have been sent out June 5th so they will look into it). They transfer me to the USSI number who says unable to locate my ticket number and hangs up on me. They are a terrible company, you can never get the same person twice and they never privide any real anwsers. They wont even give the shipping companys phone number. All I've gotten is that its KLSV and excuse after excuse!! They just keep putting me off nad I know I'm not the only one.
I have been using Samsung products for nearly decade. Had a situation where a phone under warranty was sent for repairs and lost in transit. After nearly 4 months of waiting without a phone, a claim was finally issued out on my behalf.
If it could all be so simple. I was told that they were not able to mail anything to my address and to provide an alternative. This being something that could understandably take some time, I asked them to be patient as I searched for one. I come to find out, not even a week later, that someone decided to decide for me and cancel my claim ENTIRELY!
They even had the gall to say that I had authorized the cancellation! Mind you I had asked previously if there was any expiration date in regards to figuring something out, at which they said no. Let me get this right, a customer waits 4 months for Samsung to figure itself out, but Samsung decides a week is too long to figure out a change of address and completely renegs on an agreement!
This includes the back and forth with their shoddy customer service team that I'm sure anyone who has had to deal with them knows about. Hours on hold with random hangups; rude and snappy customer service reps with contradicting information; being transferred to wrong departments; a general sense that no one knows what they are doing up and down the chain.
Samsung's level of service is UNACCEPTABLE in this day and age! Their lack of professionalism, competency, and character caused a situation to spiral out of hand unnecessarily and cost me a fortune. I cannot in good conscience recommend this company and their services to anybody, as it is clear they care very little about their customers who support them. Try Apple, Lenovo, Microsoft, HTC, anything instead! I've had much better customer service experiences with these companies regarding their products, and I didn't need a decade long relationship to get it.
Bought a $3k Samsung Refrig and the ice maker has never worked right. Had it for 2 1/2 years now. Have had it fixed one time ($400), then used hair dryer several times to defrost it so it can start over, used knife to chip ice away but still ice does not work more than a week.
This is crap. Now, we just use ice trays again. We've given up. The design is horrible. I hate it for my kids who want ice all the time. Buyer beware! Samsung should replace every ice maker in every Refrig they sold.
Bought 4 qualifying products for promotion. sent promotional Claim form to PO Box 251328, West Bloomfield, MI 48325 to receive within 6-8 weeks a Visa Rewards Card for $250.00. It's now been 9-10 weeks and company uses pre determined script that "offer was so popular we're seeing delays" They also indicate " a customer service rep will be in touch with you within 5 buisness days."
Those days go by and you recieve another scripted email regarding how popular the promotion was, delays, and offer will arrive soon." OFFER NEVER ARRIVES. We've checked twice on the "alleged" Visa and we receive a script from all customer service avenues.
We purchased a Samsung 4 French Door refrigerator on 7/12/17 have had nothing but problems with the ice maker for over a year, Now less then two years later it won't stop beeping, we can't adjust the temp of the pull out draw, the ice maker leaks all down the front of the unit on to the floor and the little ice that it does make after we defrost it ever week is slushing, when you open the fridge you can hear a sizzling sound like water falling onto something hot like a motor.
The ice maker has a class action lawsuit on multiple models (as in like over 20). The service company won't come out to fix any of the repairs until the part to the ice maker is available and it is on back order with no ETA when it will be available. Now that being said the companies "temporary" solutions to the beeping was to turn the temp in the freezer down to -8 and the fridge part down to 34 which is fine and worked to stop the beeping for about 2 days and has over worked the units compressor to the point that it has a constant humm and buzzing which i am sure is going to cause the whole unit to go out.
This unit price was $2100.00 and we are going to get less then a two years out of it. On one of the calls the reprepresentative said that we qualified for a replacement unit and would get a call back in 24 hours when we did not i called them back now we are told that reprepresentative mis-spoke and that they would not replace the unit as promised. Was even told that if that exact model was not available they would replace with the next model up and that if my food went bad due to the unit totally going out that we would be compensated for that as well and he gave us instructions on how to due that.
Now the company is not honoring their agreement to replace the unit. This refrigerator is a lemon and based on other information found on the internet all the Samsung refrigerators are junk i will never buy another product from them.
I own a Galaxy S8, bought on october, 2017. It is advertised to be water resistant, up to 1.5 meters of fresh water for up to 30 minutes. I used it several times in the pool with no problems. Last week I took the phone to the pool to take some pictures. Didn't even dive the whole phone, just got slightly wet, and for less than 10 minutes. After I returned home it started to make a noise and the screen turned black. When I took de protective case off, I saw that the back case of the phone was opened.
There was no bad use of the phone, it had no physical damage, was protected by Otter Box case, the best protection there is. It was in perfect condition, and got damaged by the water. But the advertisement says there would be no problem taking the phone to the pool under those conditions.
I called Samsung and they are saying that because the warranty is expired they will charge for the repair even if they analyse and find evidence of manufacturing defect. Even though the problem was only caused because the company told me I could get it to the water, but didn't alert me that they only guarantee that it will be water resistant for one year, during the warranty period.
I feel fooled by the company, see this advertisment: https://www.samsung.com/global/galaxy/galaxy-s8/performance/. First, I would not have bought the phone if I knew that the water resistant function was not guaranteed by SAMSUNG. There are other phones in the market that do guarantee and assume responsibility if there is a problem. Second, if after purchasing I was warned that the water resistant function was not guaranteed by SAMSUNG, I would have never taken it into the water. The problem would have been avioded and I would still have a working phone.
So this is a situation where SAMSUNG led me to trust getting my phone to the water, with the promise that it was made to resist that, but then that action damaged the phone, and now SAMSUNG says they have no responsibility on that, because the warranty is expired. Being questioned if the water resistant function was only valid for the first year after purchase, they confirmed that the product also was water resistant after one year, but still denied to have it fixed with no costs.
The problem is even bigger because I live in Brazil, I purchased my Galaxy S8 in a trip in Hawaii. Samsung wants me to send the phone to USA to someone I know, so he can send it to be analysed by a technician, and then I would still have to pay for the repair. There is no commitment by the part of the company that if no bad use is detected they will repair it with no costs. I do not understand either why a company with global activity can`t give support in Brazil, even though there is a Samsung in Brazil.
I give a big warning to all Samsung Galaxy S8: do not trust your phone to be water resistant. If in warranty, backup all your data before getting it to water. If with warranty expired, DO NOT TAKE YOUR PHONE INTO WATER IN ANY CASE. You will risk loosing a $ 550.00 phone.
Still hope someone in SAMSUNG sees how absurd this is and take any action in order to fix my problem free of charge.