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Samsung Electronics


Country United States
State New Jersey
City Ridgefield Park
Address 85 Challenger Rd
Phone 1.866.726.4249
Website http://www.samsung.com

Samsung Electronics Reviews

Most Useful Comment
  • Jun 24, 2018

I purchased extended warranty after my manufacture warranty was to run out, last September 2017. A couple of weeks ago my dishwasher started to just wash by using the heavy cycle. I called my extended protection for repair.

They sent out out a company called quick service. The gentlemen came out - then ordered parts. The following week - a different man came out to do the repairs. He did the repair, but then found an additional problem that the first man didnt find. There was a leak. He stated he had to get an additional okay to fix the problem. Thebn the problems started. I made numerous calls and was constantly being transferred to different areas - everyone giving me a different answer: it was being looked at, but of course with my extra protection, it was covered.

Now today I am being told that it is not covered since there was damage to the drum. I asked how that could have happened since the only people that has touched the dishwasher for any repairs was the technicians. I was told that it could be from normal wear and terar. The dishwasher is only a little over 2 years old - how could that be - and I thought extended warranty was to cover that?? No, they are sorry - but I will have to pay for the repairs out of my own pocket. If this is not a rip-off, then I have no idea what is! I am done with samsung products, when they will not even honor their own extended warranty.

Mark as Useful [1 vote]
  • Nov 29, 2021

Bought the Samsung TV in Aug. 2021 and by the end of Oct. it started acting up. I could not pick up and channels so I had to purchase Hulu in order to watch TV. Even then Hulu lagged so bad it was terrible. I called Hulu thinking the problem was Hulu but they said no. They said it should only take 10 sec. for Hulu to come on, my Hulu took 60 sec. to come on.

I even called my network provider thinking I may have a wifi probelm and they said no also. I chatted with Samsung on-line 4 times and finally they said I needed to fill out a repair order. Two guys came out and replaced the mother board. That didn't help. A few days later they came out and replace the wifi module and that didn't help either. They said, based on everything they are seeing, that it must be a software issue. Since the TV worked for a few months and then all of a sudden it went hay wire then Samsung must have did an automatic update and my TV did not like it.

I have now been on the phone with Samsug 6 times and every time they keep saying "we need to exclate this up to level 2 and they will contact you withing 24-48 hours". Well that was two weeks ago and that 24-48 hours is realy getting stretched out. I can't afford Hulu. I want my regular free channels back. I am on Social Security only so I am on a fixed income. It took me 2 years to save up for this new TV so I can't just go get another one. I need my TV!

I don't think they are going to do anything about my TV. They could have bought me 3 TVs for the money they have spent on repairs, mileage for the labor for the techs. This is so stupid. I will never, ever purchase another Samsung product as long as I live and I will make sure no on in my family will either. They will pass this on to their kids and grandkids so Samsung will be out a great deal of money over the years. Every appliance in my house is a Samsung and our phones. Not any more. I paid for a good working TV and their service is poor at best. Sam Walton became a billionaire by taking care of his customers. Samsung could learn from his work ethics.

  • Nov 23, 2021

THIS IS FOR ALL REPRESENTATIVES AND GENERAL PUBLIC

IT WILL BE THE LAST SAMSUNG PRODUCT WE WILL EVER PURCHASE. ( WHICH I AM STILL IN WARRANTY.) WITH THE INEPT EXPERIENCE I HAVE HAD WITH SAMSUNG IN THE PAST MONTH IT WILL NEVER HAPPEN AGAIN.

THEY PASS THE BUCK WITH THE RED TAPE AND HAVE YOU JUMPING THROUGH HOOPS AND WHAT I HAVE GONE THROUGH HAS MADE OUR HOME A VERY UNPLEASANT ONE DOING WITHOUT A TV.

ONE PERSON AT SAMSUNG DOESN'T KNOW WHAT THE OTHER IS DOING. WE SAT AND WAITED FOR A REPAIRMAN.AFTER A WEEK...............I WAS TOLD NONE IN OUR AREA.

SO GOING ON WEEK TWO I ASKED FOR CREDIT INSTEAD OF REPAIR AND FILLED OUT ALL THE NECESSARY DOCUMENTS, THE TV IS PICKED UP WHEN ALL STEPS ARE COMPLETED CITI BANK WILL ISSUE ME A REFUND.

THEY SEND YOU A TEXT TO VERIFY YOUR ADDRESS AND THE DOT NEXT TO YOUR ADDRESS IS GRAYED OUT AND YOU CAN NOT GIVE VERIFICATION SO ANOTHER SET OF CALLS AND ANOTHER WEEK HAS GONE BY FOR SOMEONE TO VERIFY OVER THE PHONE.

I READ ON THE NET SOME PEOPLE MAY NOT GET THEIR MONEY FOR UP TO 3 MONTHS SO I DIDN'T TRUST THEM.

I WAS GIVEN A NUMBER AND THEY TOLD ME TO CALL FOR PICK-UP AT KENCO TRANSPERTATION IN CHATTANOOGA TN. THEY DON'T ANSWER AND THEIR MAIL BOX IS FULL. I FINALLY GOT THROUGH TO DEPT. IN THAT TRUCKING COMPANY AND THEY SAID WE ONLY DELIVER SAMSUNG TO MAJOR STORES WE DON'T PICK UP. SO NO CONNECTION NO PICK-UP OF TV WHICH MEANS NO REFUND.

SO ANOTHER SET OF CALLS AND ANOTHER WEEK. I HAVE PREFORMED ALL THE STEPS THEY PUT ME THROUGH ALONG WITH ALL THE STRESS. I HAVE THE LUXURY OF NOT HAVING TO WORK SO I COULD DAILY DEAL WITH THE COUNTLESS CALLS, TEXTS, AND EMAILS.

THOSE PEOPLE WHO DO NOT WORK AND DON'T HAVE THE TIME TO DEAL WITH THEIR GARBAGE, COMPLAIN OF HOW IRRESPONSIBLE SAMSUNG IS AND THEY MAY AS WELL THROW THEIR TV'S AND APPLIANCES AWAY. THIS IS DONE SO THEY HOPE YOU DO GIVE UP.

THEY TOSS YOU AROUND FROM STATE TO STATE WHEN YOU CALL OR EVEN OUT OF THE COUNTRY. I WAS ON THE PHONE 3-4 TIMES A DAY. THEY GIVE YOU A TICKET NUMBER AND EVERY TIME THERE IS A CHANGE YOUR ISSUED A NEW TICKET NUMBER AND RECEIVING AN EMAIL THIS CASE HAS BEEN CLOSE. THIS MEANS ANOTHER SET OF CALLS TO SAMSUNG.

SO LOW AND BEHOLD GOING INTO THE FOURTH WEEK I GET A CALL FROM A COMPANY KNOWN AS SAMSUNG TRUCKING TO LET THEM KNOW IF IT WAS ALL RIGHT TO PICK UP THE TV. I DIDN'T TRUST SAMSUNG ONCE OUR TV WAS REMOVED FROM OUR HOME.

I WENT TO BEST BUY AND AFTER 5 WEEKS OF BEING SHOVED AROUND BY SAMSUNG BEST BUY CAME THROUGH. THIS WILL BE POSTED ON THE NET, BETTER BUSINESS BUREAU, RIP-OFF.COM, YELP, AND ANY OTHER SITE I CAN FIND.

SO AS FAR AS I AM CONCERNED YOU ALL KNOW WHAT SAMSUNG CAN DO.

  • Nov 22, 2021

THANKSGIVING SAMSUNG RANGE / OVEN WARNING!!!

6 months ago I purchased a new Samsung Range from Lowes model #NX60T8111SS.

Two weeks ago while only using the top burner the front glass on the range exploded sending broken glass all over the kitchen. Nobody touched or bumped into the front glass. My mother said the glass started making a slow crackling noise before it suddenly exploded sending glass everywhere. My mother got a small cut on her hand and foot.

I did purchase an extended 5 year warranty which starts on the 2nd year you've had the oven. The first year is covered by the manufacturer Samsung. I contacted Samsung several times. The first few calls were to a call center in India. The Samsung representative spoke very little English and struggled comprehending the situation. After a week and not hearing back from Samsung I placed another call and requested the supervisor. The supervisor was a bit more accommodating and receptive to the fact that Thanksgiving was approaching and scheduled a expedited repair.

Last week they sent a Samsung representative to the house to inspect the stove. The Samsung representative agreed that Stove glass will be replaced and within 2-days I would be contacted by Samsung to schedule replacing the glass. After 3 days without hearing from them I contacted them again. They said I would be contacted within 2 days regarding the expedited repair. It's now been 2 weeks and nothing. No response or call back. It now looks like we will not have an oven for Thanksgiving. After doing some research I learned that this is fairly common problem with ovens and tempered glass. There is a class action lawsuit pending regarding similar situations. I would love to hear some suggestions on how to move forward.

Purchasing a Samsung range was a horrible decision and I hope others see this and won't make the same mistake.

  • Nov 21, 2021

I purchased a Samsung fridge from my local Best Buy 3 yrs ago. About 1 year ago the ice maker started freezing up with ice blocking the ice coming out. I’ve tried defrosting it and it worked for a short time then clogged up again. I’ve also noticed the finish on the fridge collects handprints and washing it or wiping it down doesn’t remove the prints completely. Also I’ve noticed a little rust on the doors.

I researched Samsung refrigerators and found two groups on Facebook with the same exact problem as mine. I don’t want it repaired since many people have done so and it never resolves the problem. It is not under warranty anymore but since it is from defective manufacturing a warranty is not needed. I would like a refund. The main reason I wanted a new fridge was because my old fridges ice maker quit. I’m so disappointed in Samsung it was a brand I had always preferred before I purchased this one

  • Nov 8, 2021

THIS IS FOR ALL REPRESENTATIVES AND GENERAL PUBLIC

IT WILL BE THE LAST SAMSUNG PRODUCT WE WILL EVER PURCHASE. ( WHICH I AM STILL IN WARRANTY.) WITH THE INEPT EXPERIENCE I HAVE HAD WITH SAMSUNG IN THE PAST MONTH IT WILL NEVER HAPPEN AGAIN.

THEY PASS THE BUCK WITH THE RED TAPE AND HAVE YOU JUMPING THROUGH HOOPS AND WHAT I HAVE GONE THROUGH HAS MADE OUR HOME A VERY UNPLEASANT ONE DOING WITHOUT A TV.

ONE PERSON AT SAMSUNG DOESN'T KNOW WHAT THE OTHER IS DOING. WE SAT AND WAITED FOR A REPAIRMAN.AFTER A WEEK...............I WAS TOLD NONE IN OUR AREA.

SO GOING ON WEEK TWO I ASKED FOR CREDIT INSTEAD OF REPAIR AND FILLED OUT ALL THE NECESSARY DOCUMENTS, THE TV IS PICKED UP WHEN ALL STEPS ARE COMPLETED CITI BANK WILL ISSUE ME A REFUND.

THEY SEND YOU A TEXT TO VERIFY YOUR ADDRESS AND THE DOT NEXT TO YOUR ADDRESS IS GRAYED OUT AND YOU CAN NOT GIVE VERIFICATION SO ANOTHER SET OF CALLS AND ANOTHER WEEK HAS GONE BY FOR SOMEONE TO VERIFY OVER THE PHONE.

I READ ON THE NET SOME PEOPLE MAY NOT GET THEIR MONEY FOR UP TO 3 MONTHS SO I DIDN'T TRUST THEM.

I WAS GIVEN A NUMBER AND THEY TOLD ME TO CALL FOR PICK-UP AT KENCO TRANSPERTATION IN CHATTANOOGA TN. THEY DON'T ANSWER AND THEIR MAIL BOX IS FULL. I FINALLY GOT THROUGH TO DEPT. IN THAT TRUCKING COMPANY AND THEY SAID WE ONLY DELIVER SAMSUNG TO MAJOR STORES WE DON'T PICK UP. SO NO CONNECTION NO PICK-UP OF TV WHICH MEANS NO REFUND.

SO ANOTHER SET OF CALLS AND ANOTHER WEEK. I HAVE PREFORMED ALL THE STEPS THEY PUT ME THROUGH ALONG WITH ALL THE STRESS. I HAVE THE LUXURY OF NOT HAVING TO WORK SO I COULD DAILY DEAL WITH THE COUNTLESS CALLS, TEXTS, AND EMAILS.

THOSE PEOPLE WHO DO NOT WORK AND DON'T HAVE THE TIME TO DEAL WITH THEIR GARBAGE, COMPLAIN OF HOW IRRESPONSIBLE SAMSUNG IS AND THEY MAY AS WELL THROW THEIR TV'S AND APPLIANCES AWAY. THIS IS DONE SO THEY HOPE YOU DO GIVE UP.

THEY TOSS YOU AROUND FROM STATE TO STATE WHEN YOU CALL OR EVEN OUT OF THE COUNTRY. I WAS ON THE PHONE 3-4 TIMES A DAY. THEY GIVE YOU A TICKET NUMBER AND EVERY TIME THERE IS A CHANGE YOUR ISSUED A NEW TICKET NUMBER AND RECEIVING AN EMAIL THIS CASE HAS BEEN CLOSE. THIS MEANS ANOTHER SET OF CALLS TO SAMSUNG.

SO LOW AND BEHOLD GOING INTO THE FOURTH WEEK I GET A CALL FROM A COMPANY KNOWN AS SAMSUNG TRUCKING TO LET THEM KNOW IF IT WAS ALL RIGHT TO PICK UP THE TV. I DIDN'T TRUST SAMSUNG ONCE OUR TV WAS REMOVED FROM OUR HOME.

I WENT TO BEST BUY AND AFTER 5 WEEKS OF BEING SHOVED AROUND BY SAMSUNG BEST BUY CAME THROUGH. THIS WILL BE POSTED ON THE NET, BETTER BUSINESS BUREAU, RIP-OFF.COM, YELP, AND ANY OTHER SITE I CAN FIND.

SO AS FAR AS I AM CONCERNED YOU ALL KNOW WHAT SAMSUNG CAN DO.

  • Oct 13, 2021

We were getting sick but had no idea why. A few weeks ago I opened the frezzer and I had melted ice cream everywhere. The other items were no longer frozen. I looked at temps on fridge and they were all ready accurate temperature. I bought 2 thermometers and put one in top and in freezer section. My freezer was actually 20 F and my fridge was 48. Temps continue to climb.

For almost 2 weeks I've tried to get Samsung out for a repair. I can't use the refrigerator and I don't have a back up. We lost all of our food. Samsung said it's no longer under warranty. But that isn't true. Parts are still under warranty. They can't say it's no longer under warranty if they haven't sent a tech out to look at it to even see if the defected part is under warranty. Their refrigerators have faulty ice makers that are still under warranty. This seems to be the cause of most issues. It could very well be the issue but I won't know that if they don't send someone. Only certifed Samsung tech is allowed to work on it because it will void the warranty. Samsung says they don't have a tech in my area.

There's a Facebook group with 84,000+ members who have issues with Samsung refrigerators. This is a defect that Samsung pretends to know nothing about. When I bought this I expected it to last more than a year and 4 months. This is an implied warranty. Horrible company. I will never buy another Samsung product. If you can even find a refrigerator in your area the prices have almost doubled since the time I bought mine in June 2020. I have no idea what I'm going to do now. I can't go out and buy another one at this time.

  • Oct 8, 2021

Well...to say the least my customer service experience with Samsung has been a nightmare! The customer service representatives are not at fault, they're obviously following a strict protocol. I learned a lot over the countless hours between " Samsung Care Plus", "Samsung customer care" and "Executive Samsung care"! Does it get any more confusing then that!

I've bounced between all three departments multiple times. Let me break down the departments from my perspective; "Samsung Care Plus"...a paid ads service, basically like a insurance for your newly purchased device. Like most insurance policies, a deductible amount is usually required to complete your claim. My first impression of Samsung Care Plus was fantastic! I live in Canada and speak English. The representatives spoke were native English speakers and the phone connected was extremely clear. "Samsung customer care" straight away the communication is extremely difficult as a English speaker.

The representatives struggled to understand the conversation. I spent many hours on how...probably wait for a probably to translate what I just said. Then used the other hours asking supervisors for advice! When Samsung customer care could no long handle my questions...Off to "Executive Customer care"...Lol. One would assume things would actually get better..."Executive", but NO! The phone connection was the worst yet.

After repeating yourself for the for the 3rd time I started talking into a "echo" connection! Anyone who's done this understands its extremely distracting. I mentioned the Executive representative that the connection was terrible and had an echo, and she said that's normal...a call back won't improve our connection. Now I'll explain why I'm posting on this community page. I purchased a Samsung Z Flip 3 phone 1 month ago.

3 week later, the battery overheated while charging after 10minuts. The only reason I discovered it so quickly is...the battery drains quickly and I needed a top up. I received a notification sound massage that got my attention. I went to unplug the phone from the charging cable and "sizzled" my finger tips! The end of the charging melted off the cable and fused into the charging port. I was able to pull the end out of the charging port with pliers after the phone was cooled. Samsung Z Flip 3 phone only comes with a double sided USB-C cable...NO OULET ADAPTER INCLUDED!

I was charging the phone with a Apple USB ADAPTER at the time of the meltdown. By the way...the Apple USB power adapter not damaged...in perfect working condition. What damaged is the Samsung connection cable and Z flip 3 charging port. Executive Customer care deemed my warranty claim as "Misuse" because I didn't use genuine Samsung part to charge the phone! I've be using Apple power adapters with multiple other brands for changing purposes and was never worried about starting a fire.

Samsungs 1 year warranty reads battery malfunction or failure is covered under this warranty??? Even "Samsung Customer Care Plus" Can not understand why Samsung Care is rejecting my claim??? Researching other customers with the Z flip 3 and overheating batteries problems resulted in multiple issues. This confirms my Z flip 2 battery issues are not isolated. Samsung Care Plus will replace my phone $160.00+tax/shipping and handling fee. Having so many problems with customers service and my phone nearly starting on fire after 3 weeks...I don't feel it fair to spend an additional $200+ to replace this phone. Since the melt down, I've been wireless charging the phone.

The phone does get extremely hot after many hours of charging. The battery drains quickly, half a day on light usage. As larger corporations consolidate into a few Super corporations they become untouchable! But in Reality...NONE of corporations would EXSIT without CUSTOMERS! This is what they seem to forget. I post this message on Samsung community website, and also emailed Executive Customer care 3 days...NO reply. Customers MATTER...without us, you don't have a business!

  • Oct 7, 2021

Oh man...... I'll wait the 2 to 3 days the supervisor said to wait for them to respond but I'm going to try to take them to small claims if they don't make this right..... so long story. I bought a z fold 3. Tried it out for the 15 days or whatever it was. Didn't like it. When closed the screen was too thin. Couldn't text with 2 hands. When opened I make so many typos cause it's so wide.

I've literally had to go back and fix several words just up till this point r.n. also it's hard to hold it opened with one hand. Well I ended up getting DEATHLY I'll. Almsot ended up in hospital. I lost 11lbs in a week. Couldn't move Couldn't taste or smell. I didn't want to go in public and risk giving anyone Corona virus and risk someone dying. I spoke with Samsung. MULTIPLE reps said Samsung would work with me. I was extremely pleased and happy to be a Samsung customer.

Well tomorrow was the last day I have to return. I still feel under the weather but alot better so I figured I'd email JUUUUUST to make sure I'm still OK to ship back tomorrow. They told me no and I'm out of luck nothing they could do...... thank GOD I took screenshots of multiple reps telling me they extended the window as a courtesy for me. I HOPE with hat proof I'll have a case. Because if they told me from the get go I couldn't extend it.

I would have been selfish and risked peoples lives to ship it back in time. But because they said I was fine to extend it I didn't ship it back..... so this is on Samsung.... let's hope they make it right and turn this 1 star to a 5 star review. And keep a Samsung customer. Otherwise I'm going apple for the first time.....well see what they say.

  • Oct 5, 2021

Samsung My galaxy s20 ultra started having display flickering issue right after a software update was done whcih eas released by samsung. Service center guys asked me to keep the phone them for inspection but the next i know is they replaced the display without telling me what was the issue with the original display and now asking me to pay 18000 rupees.

Very unprofessional behaviour from samsung customer service as well as the service centers. Never buy any samsung product. Their products are anyway so costly to bette go for Apple products. Best in class after sales and customer care. Apple anytime better than samsung

  • Sep 27, 2021

Placed order US053452425 on Sept 23rd 2021 for items

EFDT970UBEGUJ SM-T970NDBEXAR SM-R190NZKAXAR at a total of 573.37 incl tax

Order was cancelled by the System the next day, got in touch with support and was told to place a new order and repeteadly assured it'd be price matched once the new ordershipped, since one of the original items was out of stock.

Placed order US567642165 on Sept 24th 2021 for a total of $664.55 incltax and then when the missing item came back in stock, order US001734780 on Sept 25th 2021 for a total of $122.46 incl tax. Overall order total 787.01 incl tax.

Waited for the items to ship as instructed, and once I contacted customer service again, now Samsung refuses the $213.64 price adjustment

Samsung ticket ID: 6106537

  • Jun 3, 2021

Okay so I purchased a Samsung television from Walmart about three and a half months ago. Since then it’s broken three times. Samsung has sent a repair man out once. I fixed it once myself and the third time is current and is awaiting some type of accommodation. Let’s start with their product itself. It has horrible software and self sabotages itself due to the poor coding job. Something that would never happen with other brands like LG. The tv is stuck on power cycle it’s like I paid 800$ for the worlds shittiest strobe light on my dresser.

Samsung’s technical support team and case management team are atrocious and all about Samsung’s best interest. This television was literally "repaired” exacty 7 days ago and today the same "glitch” occurred which Samsung insists is a hardware malfunction which is not the case. After some hours of my life wasted and a bad headache and some foul words I was directed to what I was directed was the "highest” branch of management for Samsung. And even that supervisor refused to do what their job was and accommodate the customer.

I do not want a broken television that needs constant repairs until the warranty expires. The model is clearly garbage and they refuse to do an exchange. Every time I need to wait for a serviceman/repair technician it costs me atleast 300 to an upward of 800$/ day for missing work. It’s not worth it. after being repeatedly ignored and talked over I was told that the only option is to repair my malfunctioning television which should realistically be recalled. When asking what the requirements were to be considered eligible for an exchange they refused to divulge this information to me over and over on their recorded line. Samsung. Sam sung alright, Sam sung the blues when he saw his $800 hunk of s**t "smart” television broken once again for the third time.

What cheapskates. If I was you I would never buy a Samsung product of any sort ever again. I should’ve done my research it’s all over the internet how horrible Samsung as a company is and their customer relations agents don’t care for the customer whatsoever. Once more I’d like to mention LG would never treat their customers with such neglect and rude carelessness. DO NOT EVER BUY SAMSUNG ANYTHING, LORD KNOWS I WILL NOT! Long story short they’re costing me money and refusing to do right by me and give me a different model television of equal or greater value. Someone get a class action lawsuit going. I see how many people fall victim to this corporation and it’s absolutely disgusting. Good luck, Michael!

  • May 23, 2021

In December of 2020, I contacted Samsung customer service directly on their website because I wanted to purchase a television that was compatible with the MLB Channel. The Samsung customer service person recommended a television and assured me that it was compatible with the MLB Channel.

(I have a copy of his email))

The baseball season did not start until April so I could not test it out ahead of time. Turns out it’s not compatible, the Samsung salesperson was wrong! Now it's over the return period. I contacted Samsung and was told there's nothing they can do. I would not of purchased the television if I knew it was not compatible. Now I have a TV that is useless to me.

  • Apr 29, 2021

I bought a $1200 Samsung range with warrenty. 4 months in it broke, and 4 weeks later samsung admitted they could not fix it and offered me a $1260 credit from Samsung.com for the hassels.

I then used a part fo the credit to buy a TV on their site. When I went to use the remaining balance of $810.0, I was told the credit was a single use. First time I had ever been made aware of that.

Now I have to replace the stove and they only paid me $449.99 in the form of a TV.

I have been on 4 different calls taking over 5 hours total time (mostly on hold). Talked to supervisors, spent time on hold, had the call dropped several tiems by their hold system etc. etc.

Everyone can tell me what happned. I used a part of a one time credit. They agree I was never told it was one time, and agree it does not say one-time use or that it has to be used for a new range anywhere in the e-mail, on the coupon or even if you press the more informaiton button fromt he coupon.

The Samsung agents say it is unfair, but that it is the policy. So basically I got screwed because of a policy nobody told me about, nobody wrote about, and nobody tried in anyway to comunicate, nor was it eveident at any poitn in the process.

  • Mar 2, 2021

I have been trying to get an issue resolved regarding my refrigerator since October 2020. Samsung sent repairmen out several times to attempt to repair the ice maker on my refrigerator to no available. It was deemed not repairable and was told on January 15th I would receive a 50% off coupon to purchase another refrigerator on samsung.com. After spending hours upon hours on the phone with customer service and case management, I have been given the run around every time I call. Listed below are the many dates I’ve called in to try to resolve this issue:

Jan 15, 16, 18, 19, 21, 22, 25, 26, 30,

Feb. 1, 8, 10, 12 , 15, 26,

March 3

Also, listed below are some of the notes I’ve taken on some of the calls and still no e-coupon:

Feb 8th

New request initiated to get 50% off coupon issued

New Ticket #5126799209

24-48 hours for coupon

Feb 10th

On hold for 28 minutes, got disconnected

Called back, trying to get coupon to me today

Told case escalated again for the about 10th time and have to wait two more days

Transferred to supervisor Gerritt, said will call with coupon on Friday at 2pm.

Feb. 12th

Called Gerritt, said he escalated to case management department, told it’s been escalated many times before, assured me to they would definitely get me the coupon because case has been escalated.

Spoke to Angel

Said ticket was submitted Jan 15

System error shows, coupon was not submitted successfully

Submitting my info to the specialty assignments Dept. Review the info they fix errors

Error is submitted coupon to me, supervisor says it is a system error on Samsung end.

Said attempts to send coupon to me were on-Jan 15, Feb 1st, Feb 8th

Reassigning to a higher in the specialty assignments Dept. Waiting to be provided a line so someone in that case management Dept can speak to me.

Transferred me to Belsom-Manager(on phone for 1:42 mins)

Case management assign to 50% coupon department (bank) did not process it. Case management has no idea why.

Special assignment needs to go back to speak to 50 coupon Dept.

Feb 15th

Case mgmt Dept (Mary) Called to create new ticket number so they can get coupon code

Ticket #2244408799

Wait until 24-72 hours

Will call bet. 10-10:30am on 2/18 to see if I’ve received coupon code

Never called

Feb 26th

Spoke to Gene ID #1018 case management

Ask for receipt again, sent twice said he received

Said ERN # was missing, corrected and he inputted

Should receive e-coupon 24-48 hours

Exchange and refund

March 3rd Just called and was switched to case management and in the middle of speaking to a rep was re-routed back to the automated system!

IS THERE ANYTHING THAT YOU CAN DO AS THE PRESIDENT TO HELP ME GET MY E-COUPON SO I CAN PURCHASE ANOTHER REFRIGERATOR?????

Please feel free to contact me if need be. Sheronn Fox 804-519-2986

Sent from my iPad

  • Feb 21, 2021

In order to maximiize profits, Samsung is now shipping their phones without the accessories that have traditionally accompanied expensive new smart phones so that it can charge customers separately for those accessories. Samsung Galaxy S21 is now shipped without a wall charger, allegedly because "customers are reusing chargers from previous phones." Yes, absolutely, because we don't want to have to purchase them separately. It is also shipped without earphones because Samsung wants to sell you its pricey Galaxy buds. However, the worst flaw with the Samsung Galaxy S21 is the fact that Samsung has removed the headphone jack from the phone.

This makes the phone less accessible for people with hearing disabilities who wear hearing aids and cannot use in-ear bluetooth devises. I have spent over 8 hours on the phone with Samsung trying to get them to send me an adapter. I have been transferred 14 different times. I feel angry, frustrated, disregarded, disrespected, and devalued and will never do business with Samsung again.

  • Dec 2, 2020

I spent 2 hours on the phone and your customer service hung up on me! I do not want a repair on a sound bar that was less than $200 I want a replacement, I have spent over $4K on TV and Sound bar equipment IN 2020M and the new galaxy Chromebook I purchased on 12/2 to be hung up on!!! THIS is not customer service especially over an item that is less $200; This means you do stand behind your product. 1K chromebook shipment will be refused especially after the representative refused to escalate or address my issue. I DO NOT WANT A REPAIR!!! I WANT NEW UNIT OR refund!!!

From: [email protected]

Sent: Thursday, December 3, 2020 5:26 PM

To: '[email protected]'

Subject: FW: Samsung Nightmare - 512534930

Importance: High

It seems like anytime I purchase a product from Samsung.com there is always an issue. In 2019 I was denied a rebate due to a glitch in your company’s website on financing. Please see the email string below. The only resolution was an offer of a $300 promo which I never received. At the time I was so livid that I didn’t care because I felt that your company had taken advantage of me. Fast forward 2020 against my better judgement I purchased a 43 inch TV and a soundbar in August. The soundbar (order number US037733851, model number MODEL NUMBER: HW-S40T/ZA) has always been problematic since it was purchased and several calls have been made to Samsung technical support because the unit does not always power on. We purchased the inexpensive unit for a guess bedroom that is rarely used and we had no idea how long the unit had not work until Thanksgiving Holiday Weekend. The unit was delivered on August 9,2020 so unit is only 3 months old.

I called Samsung and enter case number 5126349240. Your company response is that only option is to send the unit for repair, my husband and I feel this unacceptable as we feel the unit was defective from the beginning. Please refer to call record for previous calls placed on the unit. After reading the reviews on this unit our mistake was in choosing this model, but remember this was for a bedroom. In our mind the inexpensive units should be produced with the same quality and workmanship as the more expensive audio units.

After your company refusal to honor the advertise rebate due to issue on the Samsung.Com Website, when I purchased my Washer/Dryer. I never received the promo code because I said I did not want it but as jester of goodwill it should have been sent to rectify the mistake your company in the website which did not allow me to get the rebate on my washer/dryer because they had to be purchased separately to get the advertise finance rates. Now I have a soundbar that is only 3 months old and it will not power on and your company wants to fix the unit even though we only used 1 or twice due to location. I purchased on 11/30 $700+ Chromebook for my grandson Christmas present, but will be promptly returning if I do not get an acceptable resolution to my issue with the defective soundbar..

I have given your company another chance in good faith and yet again I am getting an unacceptable resolution. The Soundbar was only $150+ dollars please refund my money or provide a new reliable unit is the only acceptable resolution.

I have called and requested to be transferred customer executive support and they are refusing to transfer the call even though I have asked numerous time for call to be transferred.

I can be reached at 214-693-4920, If I do not hear from your company by 12/3 the Chromebook will canceled or the unit will be promptly sent back and we go with another more ethical and reliable company.

Regards,

Susan Hubbard

  • Oct 24, 2020

Not too long after releasing the S20 series, customers have reported the camera glass spontaneously shattering without impact. Many have theirs in a "Samsung-Approved case" and still find their cameras damages. As of now there are over 500 reports on Samsung's forums,

https://us.community.samsung.com/t5/Galaxy-S20/S20-Ultra-camera-crack/td-p/1293184

but Samsung still blames their customers. They're response is to push people to UBreakIFix, and only UBreakIFix, to spend $100+ on a repair that should cost less than half that (as I fixed mine for under $10). If each of the users that reported the issue did this, it would be around $50,000 in nuance repairs that Samsung and UBreakIFix are comfortably taking from their loyal customers. Samsung claims that they are unaware of the issues when several phone accessory companies are creating products to prevent it like this metal lens protector:

Metal Camera Lens Protector for Samsung S20 Ultra,Galaxy S20 Ultra Camera Screen Protector Full Coverage Case Aluminum Alloy Lens Protective $7.41 Amazon.com

Whether they aren't listening to their customers' complaints or are blatantly ignoring them and running a scam with UBreakIFix. Nonetheless, for a $1000+ device, consumers deserve a great quality device all-around.

Here are some pictures of the defected glass:

  • Oct 19, 2020

Our cell phones have become another appendage for most of us and I've been buying Samsung's for years. 2 years ago I made the jump to a moto Z3 but soon discovered that camera was crap because the colors were terribly off. A red rose would turn out as an ugly orange rose, etc.

So I made the jump to a new Note 9 which I bought on eBay as new for half the price as the one sold through the Verizon stores and I could and did purchase the Asurian insurance.

But I was soon to discover that it had a problem with the charging port informing me there was moisture. At 1st I tried several ways to ensure the port was dry. I use my room air fan, hair dryer and even an overnight on low in my Dehydrator.

Sometimes I was able to get past the notice and it would charge normally but other times I couldn't and I had to wait to the phone uncharged itself totally and tried to start from there.

So exhausting all options I ran it up to the Verizon store and he put his charging cord in and it worked. So I bought a new cord thinking that that was the issue.

Nope... it refused to charge and even locked into a blue downloading screen. So after more research on you tube I was able to unlock the screen but is still told me I had a moisture issue. Which I do not. Then it told me to remove 3rd party apps which might be causing it but I don't even know where to begin with that.

So at this point I believe if you live in a humid environment like Florida or the Gulf Coast that humidity in the air might be enough to cause an issue with this your port.. but if you live in Arizona I guess you're ok.

So out of frustration I checked to see if the Note 9 had a wireless charging feature and it does. So I charged my phone using an old pad that I had and it seems to be charging but for how long I do not know.

I am hesitant to turn in the phone for insurance because they may not encounter the same problem I am here. And they may charge me for a new phone.

So I'm posting this to let people know there is a defect with both note 9 and note 10 and also with the newest Samsung 20 for which there is a flaw which is turned up according to recent postings in that the glass in the camera can break just by putting the phone in your pocket and has as of this date Samsung is not acknowledging it's a manufacturing flaw and the cost repair to fix it is about $400 out of your pocket. So buyer beware!

It's sad to know that after all these years Samsung has become little more than junk I am currently using my Z3 until I can rely on my wireless charging pad, slow as it might be.

As much as cell phones are over priced. 3 times as much as a laptop these days. They should be much more reliable.

One last word to buyers. Do not jump on the next gen cell phone, no matter what brand, until its been out for at least 6 months or you may find out too late you bought a lemon instead.

  • Sep 8, 2020

I bought Samsung Galaxy M31 2020 on 22/07/2020. At the end of 1.5 months, the phone's touch screen by itself suddenly gave an error, causing the phone not functioning at all.

I sent the phone to the authorized technical service of Samsung. They accused me of using unauthorised software on my phone, which I never did. I only installed the well-known apps as available by the Google Play Store. They try to charge me 850 TL by claiming that it is a user error so not under warranty.

I am pissed off because I bought a broken phone that gave an error in 1.5 months and they try to charge me while the phone is still under warranty.

  • Sep 1, 2020

I wanted to return our microwave because it just died. We did the troubleshooting, did the breakers, etc... It was dead. We returned it to Wal-Mart, and they, surprisingly, said they would not refund our money. We had to go thru Samsung, they said We then loaded the big thing back into the car, went to Best Buy and bought a good microwave. We are senior citizens and home mostly, so we use it a lot. Went home, got on online because the phone line was a wait time of over 30 minutes. Spent about 45 minutes to an hour pretty much arguing with 2 different reps. Absolutely, no help. They only offered to repair it.

It died. I don't want it repaired and don't want that brand again. Why would I? It didn't even last 1 year. We paid $129.99 + tax and thought we had gotten a product from a good company. The warranty says they will repair, replace or refund the money. It was up to Samsung. Well, I don't want their product, have another, and they still refused. I have the original receipt and warranty. So, beware, folks. First, Wal-Mart is refusing to honor the products they sell and Samsung's warranty is useless!!

This is not a matter of just money. It seems many companies, large and small, are backing away from taking responsibility for the things they promote and sell to the public. It's time the consumers get what they pay for in good faith!!!

  • Aug 15, 2020

I purchased a Samsung gas range on 4/3/2020. The bottom storage is defective; you have to force it open. On 6/17/20, I tried to register the range on their website. The Samsung website will not accept the model number or serial number for the product. I asked their customer service representative for help but they direct me to a link on their website that does not work. I wrote a letter on 6/17/20 to Samsung to register the products. No response.

I called their customer service department and they said since I filed a complaint with the New Jersey Better Business Bureau, they could not assist me. On July 14th I received a call from their representative Willistine S, Office of the President. She set up the repair ticket. On July 22nd, the Service Center canceled the repair ticket.

I emailed Willistine S, Office of the President on July 27th she says, quote “Let me check with the service center and see what this issue is. We would need the service center out before we are able to provide any accommodations.” She has never gotten back to me. I feel they are stalling so the warranty expires and then they do not have to make repairs.

  • Aug 10, 2020

In five years, we have had to replace the pump three times. The part is not inexpensive. I would not buy another one.

  • Jul 14, 2020

I called Samsung about a damaged device. I was on the phone with a female rep for an hour and completely explained my problem with the phone. The rep told me that the phone is under warranty and there would be no charge to fix it... it would take about a week. She sent me an email to print the shipping label and I mailed the phone to the service center. A week goes and I get a email saying that the price is being changed from free to $150.46.

I called Samsung to find out why and am now being told that the problem is not covered, that the 1st rep gave me the wrong information, and that if I want the phone fixed that I would have to pay $150.46. This is unprofessional! BAIT & SWITCH tactics to charge unsuspecting customers and piss poor service. I talked to customer service and 2 supervisors who apologized but did nothing. Bottom line... pay. DO NOT EVER BUY A SAMSUNG PRODUCT OF ANY TYPE. I know I will never buy their products again.

  • Jun 30, 2020

We purchased a Samsung RS25J500DSR fridge for $1,300 that was manufactured in August 2017. In late June 2020, the ice maker completely stopped working. A repairman stated that the ice maker is not working because the Sealed System is broken, which basically means we need to replace the refrigerator.

The service was $200. When I called Samsung, they told me I can pay for a Samsung approved tech to come out. I read the service reports online, and discovered that not only is this a common problem but there are many complaints about Samsung refrigerators. The service is dissapointing to say the least, and this feels like fraud.

  • Jun 13, 2020

I am a retired disabled veteran and purchased a new Samsung Refrigerator model #RF263BEAESR. This was the Refrigerator my wife always wanted, french doors, bottom freezer and ice and water in the door. The icemaker soon after purchase started leaking. Soon after that the icemaker started freezing up and would not produce ice.

A technician defrosted and removed frozen blocks of ice and reset the icemaker. It lasted 2 days. We contacted the technician, he said that this is a factory defect and I needed to contact the manufacturer, After blogging the problem it appears this is a major defect and an ongoing civil suit is in effect. My wife has passed away recently, it's a shame that she had to deal with this inconvenience in her last days.

Samsung needs to refund me 100% for their negligence in properly manufacturing a working unit as represented upon purchase. Their representing fraudgently this product has caused great anguish and inconvenience to myself and my beloved wife...much more so than the price of the refrigerator. I am on social security and VA disability income. If I was able I would hire an attorney and sue Samsung for far more than the cost of this worthless refrigerator.

Anything that you can do to expedite a response from Samsung would be greatly appreciated. Thank you

  • May 9, 2020

Model RF18HFENBWW Samsung French Door Refrigerator has not worked right since I bought it. After1.5 years the freezer stopped cooling, 2 inches of ice on the bottom of the freezer, freezer drawer won't shut because of all the ice, water is leaking on my wood floors, the vegetable drawers are swimming in water. I had a repairman come he wasn't sure where to start to fix anything.

Customer Service offered a repair 3/28/20, days later there's no one in your area that can repair it. Ticket #4152544958

4/1/20 Customer Service Juan said Home Depot will call you for an exchange in 24-48 hrs.

4/6/20 Customer Service-No Home Depot call. Samsung will exchange for a new one, they will call 3-4 days. Ticket #......2414 A trucking company will call to pick up, wait for them to call.

4/7/20-4/15/20 Customer Service-take pictures of Home Depot receipts and txt them to Samsung

4/16/20 Customer Service-Now Samsung wants a clear picture of a cashiers receipt

4/17/20 Customer Service-Samsung is unable to exchange my refrigerator but offered a FULL refund $1294.19 3-5 days to have approved

4/23/20 Customer Service-Samsung can't pay $1294.19, Brianna offers $1167.06 because the first offer was wrong

4/27/20 Customer Service William from Samsung is asking for pictures of label from inside the refrigerator, the earlier pictures they asked for not good enough. Now Samsung had everything they needed for a refund

5/5/20 Customer Service Amelia explains my refund has again been approved. In 2-7 business days by Wednesday 5/13/20 I will have a check from Samsung, if not received by 5/14/20 call.

5/8/20 Customer Service Rizza requests another picture of another label. I sent 14 more pictures & asked to speak with her supervisor which I never got connected with. Rizza explained that Amelia shouldn't have told me my refund was approved because it's not!

Samsung has not only the worst refrigerators but also the worst customer service ever! All I have been told is lie after lie, week after week! I paid monthly so I had a good refrigerator, because my 40 year old needed replacing. Now I'm stuck with a junk refrigerator and can't afford to buy another one.

  • Apr 2, 2020

I purchased the new Samsung s20 received it hooked it up paid $15. The phone is so hot I cannot hold it in my hand it flickers on and off the timeout for the screen was set at 5 minutes it timed out in 30 seconds the camera freezes battery drains very quickly and the apps are closed there are a lot more problems I do not have enough room

  • Mar 30, 2020

My samsung galaxy a50 phone broke after only a few months of use, and i cannot use the warranty because i bought it in cambodia but i'm in taiwan now. I don't get why samsung phones are so defective. I thought samsung was a quality brand? This problem has cost me many hours of lost time and frustration and data loss too!

At first, the battery kept overheating and shutting down, even though the battery wasn't hot at all, so it was a false temperature sensor reading. I tried to get it fixed in taiwan at a repair shop but they couldn't fix it, the tech guy said the problem was in the cpu, not the battery. He made it worse, because when i got it back, the phone kept saying the internal temp was 194f even when it was very cool, and would shut down after 30 seconds, which is not even enough time to back up any data! then it got even worse and now will not even power on or charge at all!

I never had phone problems like this before. Now my phone is busted and i can't do anything about it. Samsung told me i had to go back to cambodia to fix it. But no one should have to fly abroad to fix a phone! they basically screwed me over. I contacted samsung's taiwan office and they told me to contact the cambodian office. But there is no cambodian office, it doesn't exist. The samsung rep on the phone told me to go to www.Samsung.com/co to reach the cambodian office, but that site is for colombia, not cambodia!

What can i do now? I'm screwed with a broken phone due to samsung's shoddy quality control and lost over 300 dollars on it. I took very good care of the phone, so it wasn't my fault. Samsung's excuse for not offering international warranty is that the parts for the phone are different in each country, but that doesn't hold water, and even if true, could easily be gotten around. It's not an excuse to refuse to honor a warranty! they can fix my phone if they really wanted to, i'm sure. They just won't because of their dumb "policy" which is unacceptable and illogical and makes no sense, and sounds like a lame copout.

Desired outcome:

Obviously the solution would be for samsung to fix my phone and stop making excuses. They can if they really wanted to. I'm sure if i was bill gates or the president of the us, they would fix it for me if i was vip. It's all a matter of the will to do it. I'd like them to do what's right and order the taiwan service center in my area to fix my phone, no excuses. Their ceo or headquarters in korea or regional manager could issue the order if they wanted to, like a general giving orders to his officers. Either fix it or replace it or reimburse me for the cost of it. I prefer it to be fixed though, because there is data on it that was not backed up before it failed. So they should do whatever it takes to fix the phone, inc giving me vip treatment if necessary. They could easily do so if they really wanted to. We all know that. They need to take responsibility for their manufacturing defects and shoddy quality control system. I'm gonna post this on the scamion website too. Hope they listen to reason.

More details are posted in my forum here:

Http://www.Happierabroad.com/forum/viewtopic.Php?F=34&t=42135

  • Jan 22, 2020

We purchased a new Samsung 65" TV Model # UN65MU650DFXZA from Costco on 11-11-2017 and have nothing but issues with it since. I've called Samsung customer service and used the chat service to try and rectify the numerous issues we were having since then. I've made this attempt about 10 times since purchased, because they refuse to fix anything and just place blame on anything but the television. I have 5 open case #'s with them about these issues that have never been resolved.

The tv black screens for up to a minute while using ps4 pro with a premium HDMI cable they told me I must purchase to fix the issue....it did not. They've reset it to factory a couple times and that does nothing to fix it. The tv must be unplugged numerous times a day now, because it never truly shuts down and starts slowing down or it just freezes up.

The black screen is happening randomly and quite often now. They force apps on the tv that take over the programming. Their TV+ app will be mysteriously running when we turn it on, but when we shut it off, we were playing on the gaming console? Even the HDMI software switches between ports by itself?

The last rep I spoke with confirmed it has issues (no kidding), but then tells me he's sorry to inform me that at my expense they can send a service tech to look at it? I told them that's completely unfair, as I've notified them many times over the years of these issues that they refuse to acknowledge as television hardware issues.

They force me to file a Better Businesss Bureau Report on 12/19/2019. A Mr. Gaffney from Office of the President communicates with me from now on.

Mr. Gaffney tells me that they will send a technician crew to fix the televison with new factory parts. The service company is Dish, whom spams me with robot calls while I'm at work. I tried to call the robot back and it just kept asking for information and then wouldn't do anything. It then proceeds to call and leave me voicemails whille I'm working.

I relay this to Mr. Gaffney and he ignores this issue like all of them and says to me, "So you're refusing service then?" What? He just wanted me to refuse service, so he could tell the BBB, they tried to work with me and I refused. I tell him not at all, send the crew, but not if I can't talk to a real person. An actual Dish person contacts me and they show up on Saturday morning 1/04/2020.

They proceed to take apart the TV, replace defective parts with new parts (main board, cables and some other components). After 3 hours they can't get the TV to work properly, so they take it apart again and replace the new parts with my old parts? They say they can't fix it and to get paid for their labor, they had to put the old parts back?

They have me sign a contract that I can't see, as the signature panel (window) is on top of the contract area. I ask about what I am signing and they say it's what we did to the TV and they'll send me a copy in email in a couple hours. They also said Samsung will be contacting me soon. I do get the contract, but it's completely blank! I actually signed a blank contract unwittingly that they could have written anything on!? Unbelievable really.

I wait a week and have heard nothing from Samsung or Dish, so I send an email to Mr. Gaffney about what happened. He doesn't respond to me, but Samsung told the BBB their service techs were fixing our TV and the issues are resolved? I responded to the BBB about what actually happened, but Mr. Gaffney and Samsung Office of the President reps just keep ignoring communication from anyone regarding this matter.

I even called Costco management where we bought it. They were completely understanding and reached out to Samsung as well. They sent emails 2 weeks ago and recently told me they have heard nothing. So they treat their own vendors, just like they treat their customers. At least they are consistent with horrible service.

Mr. Gaffney left me a voicemail on 1/22/2020. This is the first I've heard from him or Samsung since they sent the repair crew 19 days ago. He tells me the repair crew installed a brand new defective main board. He then says Samsung has given me a one time repair and can no longer help me with this television any further? What!? They haven't helped us, since we had problems a couple weeks after purchase in 2017!

How they can blame their inferior products (Mr. Gaffney admitted the new main board was junk) on their customers other components, cables, internet or anything but their own product is beyond me. They completely wasted our Saturday morning and tore apart our Television twice for no reason, ignore us, emails and phone calls for 19 days to only say "Hey, we tried, but we know our products are junk, so there's nothing further we can do for you!"

  • Jan 7, 2020

DO NOT BUY SAMSUNG PRODUCTS!!!

We bought a new home in Oct. 2018 and asked specifically for a Samsung refrigerator model # RF263TEA which has french doors, a bottom freezer, and 2nd ice maker with an ice tub in the bottom freezer. We asked the contractor of our new house for this fridge because we had owned one previously and liked it.

The cost was added on to our house. Now we've changed our minds and wish we have accepted the fridge he originally planned! The warranty of the fridge was for a year, from manufacture date, and almost from the day the warranty ended, the bottom ice maker quit working.

For months now we've tried to track down documentation to get it repaired assuming it was still under warranty. Finally, just this week, we tracked down and was told the warranty has expired. Online research revealed that this bottom ice maker has “lots of problems”. We called Samsung customer service to learn of the expired warranty and they connected us with an “authorized repairman.”

Well, this repairman lives 2 hours away and we were called to set up the appointment and told the price. We were shocked at the price and decided to see if we couldn't fix it ourselves since it was no longer under warranty. Online we learned from a review that suggested we empty the fridge and unplug it for 24 hours.

We did that and the ice maker is working again! I suspect there is a scheme to extort customers via repairmen, and replied to the “authorized dealer” with our story and accused them of a corrupt scam. They said, “You will need a repairman in the future as these ice makers have lots of problems!” My gosh, they even admitted it!

So, I have two issues with all this: First, these refrigerators are very expensive and they should be good without ANY problems for many years. Second, they are involved in a corrupt scheme to extort customers via repair bills! So I've decided I will never buy another Samsung product. DO NOT BUY SAMSUNG PRODUCTS!

  • Nov 14, 2019

Recently bought a Samsung washer. Paid for new hoses and install. After less than 2 weeks It began to leak. Called customer service and come to find out the new hoses I paid for were never installed. New problem.

Washer now seems to turn on like normal however, no water comes into the machine. Called a plumber and he tells me problem is the washer. After hours on the phone getting the run around they tell me first available service date is almost 2 weeks away. Again, more phone calls and finally they can be here in 5 days.

Gentlemen shows up today to work on washer and tells me he can't because he needs access to the back of the machine and the way my washer and dryer are placed he cannot do that. His boss calls me to say they have to reschedule when they can have a second person. I told him I will help him. "No that is not possible".

In the end I unhook and move the dryer myself as the guy stands and watches me. Prior to me doing this I ask his boss that before I move It I he sure It can be fixed. "Absolutely he has already diagnosed It". Well, guess what - doesn't have the parts and they need to be ordered.

2-3 business days then I can be rescheduled. Again, called Samsung customer service. If the service company cannot repair It I am entitled to a replacement after 15 days. At that point I of course can call back and they have 11 days to replace.

My time, inconvenience, cost of repeatedly going to the Laundromat are my problem. My favorite line was they are compromising and giving me a new washer if mine cannot be repaired!!! Terrible customer service!

  • Sep 8, 2019

Samsung- I purchased an new Samsung Galaxy S10+ at the end of March. I did so because my old galaxy was 6 months old and the battery would drain every 3-4 hours. After about a month my new phone was losing battery every 5 hours. I contacted Samsung support and they suggested I call the service center in my area .

I did so and they suggested I go to one of their authorized service centers and they would replace the battery. I did that and they refused to replace the battery. I called Samsung back the next day and they told me to go to a different center and have them look up the case and they would then replace the battery.

I did go to the second location and they said they could not replace it because now I had dropped the phone and the back had a crack. So I spent $900 for a new phone to get rid of a problem that I now still have. HORRIBLE. I will never buy a Samsung again.

  • Jul 22, 2019

Bought a Gear Sport watch on dec. 26th 2018. Watch is advertised as swim ready and includes swim mode. Watch was submerged in 3 inches of water for about 15 seconds before bricking. Contacted samsung who explained that they will do nothing because the watch is water resistant to 50 meters and not water proof.

Explained during the hour call that this is false advertisement because their website advertises the watch as swim ready and the watch has a specific setting for swimming (which was on at the time). After that hour i was sent a ticket number and told i would get a shipping label. They would evaluate the watch but i would most likely be forced to pay for the repair.

  • Jun 24, 2019

My t.v. that I purchased in August of 2018 went 1/4 dark. Called to have it warrantied, they set me up with an appointment for a tech to come fix it (out of gainesville), great.. fine. CALLED TUESDAY. That was last friday the appointment was scheduled for. Halfway through the show time we havent even gotten a call. We call the company they set the appointment with. THEY NEVER SET THE APPOINTMENT. We call back and they give us another number to call a different company. We set the appointment.. they cant make it out until tuesday. (Which is a week from when my tv went out). We explain the situation to them so they ask us whats going on and basically say the vertical led went out and they're going to order the part to expedite it. Great. So then (at the end of the given time frame) we get an email saying samsung canceled the ticket. We call the company and call samsung and they start a new ticket. ( apparently a big misunderstanding as is everything with this terrible company, because not one of them can do their job right!!! So now with it being a holiday weekend I was looking at another week or so before someone even comes out to my house. I have repeatedly called and not recieved a call back. I have spent six hours on the phone with this company and they never call back. I spent over two hours on hold with them that night. They said it had to be 14 days (which was tuesday may 28th) before they offer replacement or refund. I explained with the holiday weekend the tech company already said it would be another 7-10 days. Last night (@9:30) they had no way to verify so the case manager JEFF said he would put a note in the system and have someone follow up with the service company tland give me a call first thing this morning. By three in the afternoon surprise, surprise I was never called. I call in and get the usual lip service from them. I tell them to read the notes, the lady apologizes again and transfers me for a 3 hour and 47 minute wait time. No one has attempted to make an appointment for me, no attempt to contact me, I have had to force this every step of the way and they are stonewalling all the way around. I want results. I finally got an exchange authorized. We are going into week 5, and they cant even provide me a tracking number (which today on my third weekly call they tell me should have been sent out June 5th so they will look into it). They transfer me to the USSI number who says unable to locate my ticket number and hangs up on me. They are a terrible company, you can never get the same person twice and they never privide any real anwsers. They wont even give the shipping companys phone number. All I've gotten is that its KLSV and excuse after excuse!! They just keep putting me off nad I know I'm not the only one.

  • Jun 19, 2019

I have been using Samsung products for nearly decade. Had a situation where a phone under warranty was sent for repairs and lost in transit. After nearly 4 months of waiting without a phone, a claim was finally issued out on my behalf.

If it could all be so simple. I was told that they were not able to mail anything to my address and to provide an alternative. This being something that could understandably take some time, I asked them to be patient as I searched for one. I come to find out, not even a week later, that someone decided to decide for me and cancel my claim ENTIRELY!

They even had the gall to say that I had authorized the cancellation! Mind you I had asked previously if there was any expiration date in regards to figuring something out, at which they said no. Let me get this right, a customer waits 4 months for Samsung to figure itself out, but Samsung decides a week is too long to figure out a change of address and completely renegs on an agreement!

This includes the back and forth with their shoddy customer service team that I'm sure anyone who has had to deal with them knows about. Hours on hold with random hangups; rude and snappy customer service reps with contradicting information; being transferred to wrong departments; a general sense that no one knows what they are doing up and down the chain.

Samsung's level of service is UNACCEPTABLE in this day and age! Their lack of professionalism, competency, and character caused a situation to spiral out of hand unnecessarily and cost me a fortune. I cannot in good conscience recommend this company and their services to anybody, as it is clear they care very little about their customers who support them. Try Apple, Lenovo, Microsoft, HTC, anything instead! I've had much better customer service experiences with these companies regarding their products, and I didn't need a decade long relationship to get it.

  • Jun 14, 2019

Bought a $3k Samsung Refrig and the ice maker has never worked right. Had it for 2 1/2 years now. Have had it fixed one time ($400), then used hair dryer several times to defrost it so it can start over, used knife to chip ice away but still ice does not work more than a week.

This is crap. Now, we just use ice trays again. We've given up. The design is horrible. I hate it for my kids who want ice all the time. Buyer beware! Samsung should replace every ice maker in every Refrig they sold.

  • Jun 13, 2019

Bought 4 qualifying products for promotion. sent promotional Claim form to PO Box 251328, West Bloomfield, MI 48325 to receive within 6-8 weeks a Visa Rewards Card for $250.00. It's now been 9-10 weeks and company uses pre determined script that "offer was so popular we're seeing delays" They also indicate " a customer service rep will be in touch with you within 5 buisness days."

Those days go by and you recieve another scripted email regarding how popular the promotion was, delays, and offer will arrive soon." OFFER NEVER ARRIVES. We've checked twice on the "alleged" Visa and we receive a script from all customer service avenues.

  • Jun 13, 2019

We purchased a Samsung 4 French Door refrigerator on 7/12/17 have had nothing but problems with the ice maker for over a year, Now less then two years later it won't stop beeping, we can't adjust the temp of the pull out draw, the ice maker leaks all down the front of the unit on to the floor and the little ice that it does make after we defrost it ever week is slushing, when you open the fridge you can hear a sizzling sound like water falling onto something hot like a motor.

The ice maker has a class action lawsuit on multiple models (as in like over 20). The service company won't come out to fix any of the repairs until the part to the ice maker is available and it is on back order with no ETA when it will be available. Now that being said the companies "temporary" solutions to the beeping was to turn the temp in the freezer down to -8 and the fridge part down to 34 which is fine and worked to stop the beeping for about 2 days and has over worked the units compressor to the point that it has a constant humm and buzzing which i am sure is going to cause the whole unit to go out.

This unit price was $2100.00 and we are going to get less then a two years out of it. On one of the calls the reprepresentative said that we qualified for a replacement unit and would get a call back in 24 hours when we did not i called them back now we are told that reprepresentative mis-spoke and that they would not replace the unit as promised. Was even told that if that exact model was not available they would replace with the next model up and that if my food went bad due to the unit totally going out that we would be compensated for that as well and he gave us instructions on how to due that.

Now the company is not honoring their agreement to replace the unit. This refrigerator is a lemon and based on other information found on the internet all the Samsung refrigerators are junk i will never buy another product from them.

  • Jun 1, 2019

I own a Galaxy S8, bought on october, 2017. It is advertised to be water resistant, up to 1.5 meters of fresh water for up to 30 minutes. I used it several times in the pool with no problems. Last week I took the phone to the pool to take some pictures. Didn't even dive the whole phone, just got slightly wet, and for less than 10 minutes. After I returned home it started to make a noise and the screen turned black. When I took de protective case off, I saw that the back case of the phone was opened.

There was no bad use of the phone, it had no physical damage, was protected by Otter Box case, the best protection there is. It was in perfect condition, and got damaged by the water. But the advertisement says there would be no problem taking the phone to the pool under those conditions.

I called Samsung and they are saying that because the warranty is expired they will charge for the repair even if they analyse and find evidence of manufacturing defect. Even though the problem was only caused because the company told me I could get it to the water, but didn't alert me that they only guarantee that it will be water resistant for one year, during the warranty period.

I feel fooled by the company, see this advertisment: https://www.samsung.com/global/galaxy/galaxy-s8/performance/. First, I would not have bought the phone if I knew that the water resistant function was not guaranteed by SAMSUNG. There are other phones in the market that do guarantee and assume responsibility if there is a problem. Second, if after purchasing I was warned that the water resistant function was not guaranteed by SAMSUNG, I would have never taken it into the water. The problem would have been avioded and I would still have a working phone.

So this is a situation where SAMSUNG led me to trust getting my phone to the water, with the promise that it was made to resist that, but then that action damaged the phone, and now SAMSUNG says they have no responsibility on that, because the warranty is expired. Being questioned if the water resistant function was only valid for the first year after purchase, they confirmed that the product also was water resistant after one year, but still denied to have it fixed with no costs.

The problem is even bigger because I live in Brazil, I purchased my Galaxy S8 in a trip in Hawaii. Samsung wants me to send the phone to USA to someone I know, so he can send it to be analysed by a technician, and then I would still have to pay for the repair. There is no commitment by the part of the company that if no bad use is detected they will repair it with no costs. I do not understand either why a company with global activity can`t give support in Brazil, even though there is a Samsung in Brazil.

I give a big warning to all Samsung Galaxy S8: do not trust your phone to be water resistant. If in warranty, backup all your data before getting it to water. If with warranty expired, DO NOT TAKE YOUR PHONE INTO WATER IN ANY CASE. You will risk loosing a $ 550.00 phone.

Still hope someone in SAMSUNG sees how absurd this is and take any action in order to fix my problem free of charge.

  • May 26, 2019

Dear Sir or Madam

I want report the huge crimes of the electronics giant SAMSUNG.

I do have enough and conclusive evidence that Samsung is defrauding, stealing and even robbing its ordinary customers out of repair fees. I’m sure these crimes harm the people around the world.

I have been fighting Samsung’s crimes for more than 6 years. I just want to do a good and right thing for the people.

I’m a Chinese, a businessman, born on Oct. 28, 1965 in Shaanxi China.

My name is Wenbin Zhao (Zhao is my last name). My Passport No.:

My home address: Shaanxi, China

My Mobile: +86-153 3916 0410

Fax: +86-29-8365 0065

My email: [email protected]

My website: samsungcrimes.com

  • May 12, 2019

Purchased an apparent brand new Samsung galaxy 8 which turns out to be a dud and refurbished phone, called Samsung not long after buying they tell me to keep an eye on it, the phone was getting worse and due to the extensive heat, could not hold the phone had to place it on seat next to me.

The screen even started to crack from the heat which i have been told has happened to others, called Samsung again and informed them of it. there overseas call centre in the Philippines give me a reference number and tell me where to take it and it will be repaired under warranty there and then or exchanged for a brand new unit.

Took it to the repair centre and was a wasted day for 2 reasons 1 was took us an all round 180 km trip and 2 they stated i had to pay for new screen even though it was cracking from heat. Sent an email to Samsung and they were happy to arrange a courier to collect it and see where it goes from there however they would not provide a loan unit as i'm rely on my phone for clients and my son in case of emergency so declined unless they were going to send out a loan unit like there service centers would of given me.

There response to this was we once gave out loan units but would get them back broken or the customer would keep and tell us to keep there old handset. Samsung Australia only care about the $$$ they do not honor there warranties nor care that there phones overheat let alone the other issues the phone had like doing it own thing not responding to apps and switching off on its on.

Well Samsung has gone downhill as they do not care about there customers let alone they are well aware the galaxy 8 had issues as i did take to a phone technician that was ex Samsung technician and he run the phone i.d and it told him i did not receive a new phone more a refurbished unit, he also informed me i am not the only person with this issue as he has seen many with the same but Samsung Australia make many excuses to get out of the issues they alone created with these junk handsets.

They had no concerns sending my phone in would cost me financially let alone lose clients as they depend on me nor did they give a toss if my sons kinda needed to contact me in case they could not reach his mum then my son would be up the creek without a paddle we are talking a 3 year old that yes has suffered an injury from there dodgy handsets which now Samsung has opened a big can off worms as once i am done with these imbeciles i will make sure Samsung goes down for what they have done this includes failing there duty to recall these phones again as they did not fix the issues i was not aware they had in 1st place.

Stay away from any Samsung phone as even there new Samsung 10 has issues with screens cracking but they again try blaming consumers. A group of technology reporters placed it to the test in Australia not so long ago and before there very eyes the screens were cracking and no one was touching the phone as it was been filmed.

Samsung trying to keep up with i phone far from it more Samsung cannot make a real phone like they once did. We use to have all Samsung products in our home but since have tossed them out in back yard had a friend with bob cat come crush it all which soon will go viral on u tube cause i cannot trust idiots rip off con artists like Samsung any longer, they are just a bunch of thieves and tell lies lies lies.

  • Apr 3, 2019

The phone is the Samsung Galaxy S10+. It stopped allowing 4g and will I have to be on wifi for it to work properly. I went online to see if I could solve the problem. It seems alot of people are having the same problem and they have gone back and forth with there carriers and Samsung. It Is a faulty phone and Samsung knows it.

There fix, return the brand new phone, and they send you a referbished one. Problem is still there with a referb. I have had the phone for less then a month and they will not return the phone for a refund. They just say "15 day policy". Screw that. The phone is not working, and the "fixed" referbished phone has the same issue. So know I will litigate in court. I refuse to pay for something that does not work.

I asked for the transcript on the conversation and was told that I would be sent an email with the transcript. Nothing. These company is filled with crooks and liars.

  • Jan 6, 2019

APPROXIMATELY 2 WEEKS AGO I RECEIVED A 40 INCH SAMSUNG FLAT SCREEN TV AS A GIFT.

TV DOES NOT GO ON BUT POWER BUTTON LIGHTS UP AND OCCASSIONALLY FLASHES.

SAMSUNG REPAIR GUY CAME TO MY HOUSE AND TOLD ME THERE IS SOMETHING MECHANICALLY WRONG WITH THE SCREEN.

WHEN I ASKED WHAT HAPPENS IF SOMETHING ELSE GOES WRONG WITH THE TV AFTER THE REPAIR IS DONE AND I WAS TOLD I WOULD BE OUT OF LUCK.

THIS PAST FRIDAY JAN 4, 2019 SAMSUNG CORPORATE HEADQUARTERS CALLED ME AND TOLD ME IN RESPONSE TO MY REQUEST TO REPLACE THE TV WITH ANOTHER TV OF EQUAL OR GREATER VALUE AND I WAS TOLD THEY WOULD NOT WARRANTEE THE REPAIR MORE THAN 90 DAYS AND THEY REFUSED TO REPLACE THE TV WITH ANOTHER MODEL.

THERE ARE ALSO COMPLAINTS ON THE INTERNET RELATED TO OTHER TVS THEY MADE.

DO NOT BUY ANYTHING FROM SAMSUNG THEY REFUSE TO STAND BEHIND THE TVS THAT THEY MAKE!!!!!

  • Dec 26, 2018

I received a offer for $200 toward a samsung product for being a verizon fios customer. I placed an order on samsung for a chromebook. The chromebook was sent via FedEx and was never delivered while the tracking on FedEx displays it was delivered at midnight. I spoke to FedEx and opened a claim as instructed by Samsung. I spoke to 5 different representatives at Samsung before being told the claim number was satisfactory and that FedEx had to finish filing a report with Samsung. I was consistently put in a position of middle man between FedEx and Samsung. Finally Samsung confirmed they had sufficient information and would contact me once FedEx confirmed the package was lost. I called 2 weeks later and now Samsung is asking for a police report. They claim this is their new policy and cannot do anything further until I can provide a police report. They also claim they contacted me by email of which they never did. Now I am dealing with having to file a police report according to a new policy they claim to have created. I am sure once a police report is created another policy will be put in place to prevent any further help. This should be considered Fraud.

  • Dec 17, 2018

I purchased the SSD 970 EVO NVMe M.2 1TB on November 23rd. When I was going through the checkout it said that the item would be shipped within 7-10 business days. It is December 18th and the item has not been shipped yet.

I called Samsung customer service about 5-7 times. I chatted with customer service minimum 4 times. I have been told to wait longer and longer as the item is "backordered". It was not shown to me that the item was backordered at the moment of actual purchase. I waited on the line for 25 minutes to speak with a supervisor and he just hung up on me without even talking to me. Every represantative that answered the phone had the same answer that I would have to wait longer. I was told that it would be shiped out on December 16th the latest and it did not happen. When I asked them why did they sell it knowingly that the item was out of stock, they answered that was all due to their system.

I offered them to ship me a PRO version of the item that they currecntly have in stock and they told me they can not modify an order at all. They did not offer any solution/help.

Why does a company like Samsung sell items that are not in stock, especially on Black Friday?! Maybe Samsung should be banned to sell their products on Black Friday for once becuase of their system, misleading their clients and poor customer service? Why when I ask to speak with someone higher up than a supervisor I am always told to email instead to have a conversation? Are they hiding from their clients? Are they trying to avoid to explain what happened?

In my opinion they should be fined for what happened, they should provide SSD for free whoever had to wait longer than expected and they should be banned to sell their products on Black Friday (once for starters). This is not a face of a Samsung that we know...

  • Dec 13, 2018

I bought this Samsung refrigerator and within a few months it developed a black soot all over the inside. It took me days of arguing with Samsung for them to send out a repair man. They actually told me to turn off energy saver and that will fix the problem. When they finally sent out a repair man, he told me he's never seen anything like it and took pictures and video to show his supervisor. They tried to blame it on me. The repair man noted to them that my home is immaculate and it was only on the inside of the unit.

After days of arguing again, they agreed to replace the unit. On the day of delivery they were supposed to arrive at 8 a.m. and they arrived at 8 p.m. In the morning I went into the basement to get something and I noticed there was leaking. I called Samsung and they told me I didn't call within an acceptable time period after installation, it was not even 24 hours. Again, after arguing for days, they agreed to send somebody out to fix the leak. I was jerked around from Samsung to their repair center, both saying the other department was responsible.

I have had to get so upset to get anything done with this company. The leak was fixed and then the deli drawer wouldn't open and the wheels feel off. Additionally, the unit was extremely loud. I could hear it upstairs at night. I turned off the energy saver and the noise diminished slightly. I called them to fix the drawer and check out the noise. Again, days on the phone arguing and being hung up on. They finally set up an appointment and cancelled it on their own, sending me an email that I cancelled it. I called last night and they said, the noise and broken drawers are not under warranty, it is cosmentic. They will not send out somebody to repair the unit, again it is TWO weeks old.

This is the worst company I've ever dealt with. They should be sued.

  • Dec 3, 2018

On 05/12/2018 i bought a new 4k samsung 65 inch flat screen tv from walmart. on sept 4th ,2018 the tv started to go from black screen to a flashing white screen and wouldnt turn on. on sept. 07 I contacted the customer service dept and went through the steps that the tech wanted me to. the tech said that the tv was no good and that it would be replaced with a new one. on sept. 20 i called to find out what was goin on with it and the told me that the service center would be getting back to me on saturday after 1500 or on monday 09/24/2018. Not a word.On october 4th I had to go in for surgery and didnt call for a couple weeks because I know this stuff takes time. called once a week after that and was told that someone would get back to me within 48 hrs. not a word. called them again on 11/14/2018 and was given a tracking number of 455427 and was told the trucking company would be getting ahold of me. on 11/29/2018 i was told that the trucking company would be getting ahold of me no longer than 7 days from then. i gave them 7 days and that is business days not weekend days. i still havent heard anything from them and it doesnt do any good to call customer service because they are just a middle person in the mess and are doing what the company tells them to.

Today is 12/04/2018

getting frustrated with samsung!

ticket number that customer service gave me is - 4148348675

have an extended warranty

Thanks

  • Nov 8, 2018

Purchased a Samsung french door refrigerator ($2,300) in late 2016 from Home Depot. From the beginning the ice maker would become encased in ice and stop working every 6-8 weeks. Had to chip away at the ice around the ice maker for it to start working again.

Searched the web for this problem and pparently this is a very common problem with this model. Contacted Samsung and was told service would cost me as it was out of warranty.

Tried turning refrigerator off for a few hours to defrost ice and then it would work again for a few weeks. Now the ice maker and stopped working altogether.

Called Samsung again and they refused service. This is a verery poorly engineered and very expensive product to have customer service denied.

Model RF23HCEDBWW

  • Oct 11, 2018

I have experienced the worst reliability from both a Samsung Washer (replaced with LG eventually) and a Samsung Refrigerator (side by side with bottom freezer). On top of that, the service organization is a total disaster. The refrigerator is less than 2 yrs old and under an extended service plan that I paid for.

No matter, no one is able to arrange a repair. I have called more than 20 times in the past 2 months and have gotten only a “run-around” being transferred or referred to a half dozen different numbers (Samsung, Assurance, Sears etc etc) with no result. They are incapable of solving a customer problem. They just pass it off. Claim no service centers near me and then they’ll have to replace or make an accommodation. But then they claim, they do have service centers. The service center calls me up and informs me they cannot service under the extended warranty. And so it goes around again. Good luck trying to get a supervisor on the phone either.

Each call person states the other person should not have referred me to them and then gives me yet another number which eventually brings be back full circle. The epitome of ignorance.

Absolutely the worst service organization bar none that I have encountered in my life.

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