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report scam| Country | United States |
| State | New Jersey |
| City | Edison |
| Address | 1090 King Georges Post Rd |
| Phone | 888-531-5403 |
| Website | http://www.choicehomewarranty.com/ |
This is the ad Choice Home Warranty is posting online for "Senior Citizens". I cancelled my warranty after they refused to repair and/or replace my stack washer/dryer which had been working fine and had never had any repairs over an 18 year period (they say "even 20 years") and had met their "waiting period" to qualify for repairs/replacement.
Their technician told me one thing, told them another, and didn't provide them with the pictures he took of my unit. I filed an appeal and was told by their "appeal person" that they were not going to pursue my claim any further and would be closing it. The ad is as follows:
Get A Home Warranty
Unexpected home repairs can be a nightmare and literally wipe out your bank account. This can be catastrophic, especially for seniors living on a fixed budget.
Unfortunately by the time most home owners hear about this, it's already too late. Choice Home Warranty is a brillant program that could save you thousands of dollars on costly repairs when you need it most. Never pay for covered appliance failures, electrical issues, broken furnaces and any other applicane at the [end] of it life cycle.
Many homeowners make the maistake of assuming their major applicanes are covered under their homeowners insurance, that is until their furnace or refrigerator breaks down and they are left paying hundreds or even thousand of dollars out of pocket. Problems like a broken refrigerator or dishwasher are not cheap to fix or replace. What about a broken air conditioner or furnace? These issues would likely cost $1,000's of dollars out of pocket to fix!
Luckily, homeowners can now take advantage of a home warranty plan regardless of when their home was purchased. Even if you purchased your home [20 years ago], you are covered under the event of unforeseen repairs.
The current Choice Home Warranty website and promotional ads recently featured the replacement of just such air conditioning systems as mine implying that such replacements are routine, enticing people to sign up for CHW. Section F number 1 is given as the reason for non-coverage. The fact that this, section F number 1 exclusion, in this craftily drafted contract, is included pages away from the section on air conditioning/cooler coverage is deceptive and exploitative.
The lay person has no knowledge of this particular and very likely cause of system failure. This is a ridiculous assertion when referencing a 30 year old unit. The fact is that this is a very predictable failure in a very old unit and not the result of neglect or non-maintenance. The maximum expected life of a well maintained system is 15-20 years, irrespective of corrosion. Becoming inoperative due to normal wear and tear are the terms as to what would be covered.
Despite the representations in their contracts, Choice Home Warranty has used creative and deceptive means to deny my claim. Choice Home Warranty recently settles a major case in New Jersey regarding this very same denial of claim practice.
I have submitted 2 claims to Choice Home Warranty. They will not pay more than about 25% of the repair cost of the AC system repair. They say the system was not maintained by the previous owner. Even though I had the system maintained since I bought the house, they say the same thing over and over. If you are looking for a home warranty company, do not choose Choice Home Warranty. I heard American Home Warranty is a much better company.
I signed up on the 11th of Dec. on the 23rd of Dec. my water heater started acting up, called and was told it would be taken care of, 2 days later called back they said oh its too early, but we'll bump up your start date, the next day received an email, we can't find anyone, but you can. so i made an appointment. had to pay $200 out of pocket to get it fixed, called to cancel and they charged me $50 to cancel and $50 to change the start date, They Did NOT help me but got $ 100. out of me and all I received was Rude Service. They are a Scam!!! be smart don't go with these Nasty Peopl
On 1/15 I received an email from Choice stating,"Congratulations! Your claim #225529703 has been approved for replacement. With this replacement, there will be some non-covered costs you will personally be responsible for. Please note we have negotiated a flat rate for all non-covered costs with our technicians. Non-covered items can include modifications, such as duct, copper, drain, or electric, needed to support your new equipment.
The cost to be paid by you is: $2458.00"
(My options are to:) Accept Charges
These are the costs that you will pay the technician on the day of replacement.
or Decline Charges
This will halt the purchasing of your equipment and the progress of your claim"
They did not explain what the charges are for or the make and unit number of the new furnace. Is this equal to my original?
I was able to get this breakdown from the Better Business Bureau.
These are the costs that you will pay the technician on the day of replacemen.
This I received from the BBB:
Choice Home Warranty (CHW) apologizes for any frustrations the customer may be experiencing regarding their heating system claim (no.: 225529703).
Based on the diagnosis received from A&E Factory Service, CHW approved the claim for a Supplied Furnace. CHW is supplying the furnace and covering the technician’s labor. There are non-covered charges due to the technician in the amount of $2,458.00 for modifications, codes(s) and permit.
Per section E(6), “We are not responsible for upgrades, modifications, components, parts, or equipment required due to the incompatibility of the existing equipment with the Replacement system or appliance or component or part thereof or with a new type of chemical or material utilized to run the Replacement equipment including, but not limited to, differences in technology, refrigerant.”
Per section E(8), “We are not responsible for service to meet current building or zoning code requirements or to correct for code violations including when the Replacement of a Covered Item is necessary.”
Per section E(9), “We are not responsible for the cost to obtain permits.”
Permit: $300.00
Flue: $375.00 Already installed
Title 24 Certificates: $175.00 Not required
Title 24 Testing: $275.00
Title 24 Air registers: $600.00 (10 air registers) Not required
Gas Line/ Sediment Trap: $265.00 Already installed
Plenum: $468.00 Depending on the new furnace size this may not be needed.
Total: $2,458.00
Once the customer accepts the non-covered charges, CHW will place an equipment order. Upon receipt of the equipment, the technician will contact the customer to schedule a repair appointment.
At the most, I should pay $1,043
If the plenum isn't needed, then I should pay $575
Choice is dealing in bad faith:
1) We are in our third week without a furnace and Choice is fully aware that it is freezing in our area, with nightly temps in the 20's. This slow waking through the process puts unneeded pressure on me to accept an overpriced repair offer.
2) Choice said our replacement would be expedited, the is little evidence of that
3) Asking me to accept a contract agreement to replace the furnace without disclosing the products being offered and the full extent of services offered violates California Business and Professions code Sec 7159.10
4) Additionally, selling repair services that are not needed also violates Consumer Protections Laws. Four of the six repair items listed above are not required for this job.
Bottom line: I don't expect something for nothing, but I do want to be treated fairly and not taken advantage of.
Choice Home Warranty My water heater leaking charged a service charge. Sent out a technician who charged an additional $200 with no itemized statement. paid for a very cheap hot water heater with only a 3 year tank warranty. Plus it was dented in the side. It took 5 days to get the heater replaced. Beware they replace with the CHEAPEST parts around. TOTAL RIP-OFF Staff is unconcerned and unresponsive. Will consider going with another home warranty company. Lots of things they don’t tell you about
I've been with Choice Home Warranty since 2021.
All was good until my air conditioner went out. Instead of repairing the leaking coil they just kept on sending out service techs to put more freon in (each service call cost me $65). It recently got to the point where the recharge would only last a few days.
My wife and I are in our 70's and we have had no AC for almost a month in July.
The one company they authorized to do the repair did such shoddy work and wanted to charge us almost $3000.00 for extra work they said the system needed that we refused to use them.
Now Choice just keeps blowing us off. they have been non-responsive.
Since I live in Arizona, I contacted the Attorney General's office who confirmed that Choice is being sued by them. I also found out that the EPA requires that AC units must be repaired if the recharge exceeds 10% of the freon capacity. My unit holds 22 pounds of freon. Since May of 2022 they have allowed over 30 pounds of freon to be added to my leaking system.
Choice is not the right choice.
This is in regards to a home warranty. My A/C went out. They sent a tech to repair. He replaced the circuit board. At same time it developed an issue with the blower as he performed his task. The company said they do not cover the work or negligence of the contractors they send out. I have since found they have 1000's of complaints and have loss multiple lawsuits in multiple states for their business practices. I do not believe the problem lies with the tech. Choice finds these contractors, uses their vetting process and sends them to the consumers homes to perform work. It is in their willful negligence in how they handle the hiring and the performance of their contractors. When I brought this up they offered a partial payment which was not satisfactory. It is almost impossible to go to a higher level to voice concerns at this company. They promise to take these concerns away from the home owner and give a peace of mind. They also quote they only cover normal wear and tear on covered items. They determine what that is with no proof that it not normal wear and tear. I have paid for their service for over 5 years in good faith and feel I have been taken advantage of.
I have had three claims with this company, and all were horrible experiences.
1) Hot water heater failed, fine print, everything is covered EXCEPT the tank. Useless coverage
2) Built-in fridge failed, buy out offer was 2.5% of the replacement value, and after dispute, went to 5%. $400 for a fridge where the only option is a built-in which replaces at many thousands of dollars. No payment ever received. Insulting level of payout for a ~$8000 fridge. We even purchased a double up level of coverage due to the high end quality of our appliances.
3) Garage Door opener failing, after inspection, technician indicated the motor was worn out and failed. Refusing to cover due to a completely unrelated loose board. Even with technician on the line, refuse to cover. Technician emphatically told the CHW claims appeal representative that the loose board was 100% unrelated to the problem with the motor. The rail, springs and door was replaced 3 years ago, and is very well balanced.
Useless warranty, and only looks for ways to deny or provide extreme minimal payout.
DO NOT BUY
We had them out 4 times... In no case would they cover the actual repair. In 2 of the cases, their reply was that the item wasn't covered (after sending someone out for that same item and collecting their $75 fee).
Additionally, they outright told me they didn't think the thing had failed in the timeframe indicated... Which I had an inspection report to prove it had...
Also, upon cancelling, they charged over $200 (vs the one month "used")....
Lastly, 2 of their vendors told me they will never pay, and to cancel if I could... Very concerning that companies they are hiring to do the work have had this happen enough times they know they will not pay....
ps - I've had other home warranties that were great....Â
Choice Home Warranty is good for ONE Thing and ONE thing ONLY. Taking Money from it's customers with NO intention of proving the Services they claim to offer. First instance for us was to attempt, yet FAIL to repair rather than replace a 10 year old Microwave after a full ONE MONTH Delay. You read that right, they ATTEMPTED to repair a Microwave over 10 years old and FAILED!!!
2nd, now we have a teaking toilet and they are unable to find a plumber to do the work. Unbelieveable and yes, we intend to SUE thm if they don't REFUND every penny we've EVER paid them!! They are a complete 100% Ripff and need to be shut down. Choose ANY Home Warranty Company other than Choice. They are 100% Worthless!!
Stay Away from Choice Home Warranty.....Deceptive Trade Practices!!!!
I purchased a three year total coverage plan that exceeded $1,200. This was a total coverage plan covering almost all home appliances, plumbing etc. Recently, I had a claim for a over the range, built in GE Microwave that all the sudden stopped working. Choice Home Warranty Co. sent a service technician to diagnose te problem and they determined it needed new door switches and a new magatron with an estimate to repair of approx. $250. The service technician sent in his estimate and stated he believed they would approve the repair and he would see me the following week after the parts were sent to him. This service call cost me $65 in order to have the problem diagnosed and certified by the technician sent by Choice Home Warranty. I didn't hear anything for a couple of days so I sent Choice Warranty Co. an email asking what the status of repair was and they replied with Congratulations, we've decided to replace your Microwave instead of repairing it. The problem is they were only going to allow me $191 as a replacement cost instead of the $598 a new one costs to replace the old one, haul away the old one and install the new one. When I called the same repair technician, he stated that he had just repaired a less expensive Microwave (Samsung) for approx. $350 that Choice Warranty approved for repair so he could not explain why they were refusing to repair my GE for less repair costs ($250) as he had submitted. Beware that when Choice Warranty Co. says Congrats we are replacing your defective appliance that simply means they are going to offer less than it costs ro repair it and far less than what a replacement applicance will cost to replace with a similar unit. Replacement definition as defined in the Dictionary is to replace the same unit with a similar unit in its current place and not that its up to the customer to go and pick up the replacement and to pay a difference in costs and then to dispose of the defective one and then pay to reinstall the new one. Stay Away from this Warranty Company is my personal advise!!!! Save yourself the time and trouble because their Warranties are like not having one at all. D.H. (Schertz, TX)
Yes We had an Ice maker go out in our Fridge and Choice home warranty was unable to get it fixed. After 6 months I had to replace the Fridge and they would'nt cover it or give me a refund of My preimums this company is a ripoff at its finest. They had the balls to tell me after the 6 months the non Authorized services were not covered after I had begged them to get this matter resolved.
This was the email I sent to the National Sales Manager and also Co-Owner for the Company......
Dear Mr. Trae Sterling and Victor Hakim,
I am a disabled veteran and my wife suffers from bone cancer and other serious health issues and a few days back our water heater ruptured pouring water out the back991 Account # 170444 of our garage as well as in the drain pan and into the garage.
Because the water heater manufactures warranty recently expired on 08/12/2022, I filed a claim through Choice Home Warranty Claim # 170105316.
I will allow you both to review all the notes to this claim but the fact is a simple one, your claims department has been gross negligent in the handling of this claim and because none of your Supervisors will contact me to get this claim resolved, I am being forced to hire someone myself to take care of this issue that is the responsibility of Choice Home Warranty Company.
I have arranged to have the replacement water tank picked up Monday morning at no cost to Choice Home Warranty Company and all you have to do is authorize J.D. Services who came out on Friday to diagnose the issues to pick up the water tank, install it and haul away the old one under the terms and conditions of the contract that covers this issue in my contract.
If Choice decides to continue to ignore this issue and doesn’t resolve it as demanded herein then I am hereby demanding that this be set for arbitration so a full refund of my initial $1,260.00 be refunded in full and the contract be terminated and an agreement that Choice Home Warranty never contact or solicit me to sell your services to me now and forever again.
My name is Denny Huston and I purchased a three year Paid in Full Home Warranty plan from your company which is good thru 2025.
My experience with your claim service is a minus 100!!!!
First, a couple of months ago we were hearing a very loud noise from our 2 to 3 year old Samsung Refrigerator and it kept us awake at night so we filed a claim A service Technician came and acknowledged the noise and stated the compressor is going bad however until it actually quits working which will mean all of our food gets spoiled and ruined Choice WILL NOT cover the repair to the compressor which would then need to be replaced when it quits working.
The straw that broke the camels back is yesterday our Water Heater Ruptured flooding our back yard and pouring into our garage where the Water Heater is installed.
I was forced to file another new claim with Choice Warranty for the Water Heater however because you have up to 48 hours to schedule service, I called a plumber to at least come and shut off the water to the water heater so the water would quit running all over the place.
I got a diagnosis from that company confirming the water heater had ruptured and the manufacture warranty had already expired on 08/12/2022 so I filed a new claim # 170105316. Choice scheduled J.D. Service here in Schertz, TX to come and diagnose the problem so the claim could be processed and a new water heater scheduled for install ASAP.
Wrong…… Instead your claims department sent me an email stating that yes, the warranty from the manufacturer had expired but for me to still call them to see if they would still honor the now expired manufacture warranty.
This was all so Choice Warranty could in fact refuse to honor the warranty I had since the water heater is now covered under the Home Warranty contract.
To my complete surprise, A.O Smith after my begging for their assistance in the matter did state they would replace the tank at no charge since it was just out of warranty however the home warranty coverage would still need to cover install costs and disposal costs of the ruptured tank so I notified Choice of the current status which is I now provided a service to Choice because you avoided the cost of the tank and only need to pay the labor costs and disposal costs of the old water heater.
To my complete Shock, I instead received an email to my updated status that since the Water Heater was going to be so generously replaced by A.O. Smith that your “SLIMY” company now is taking the position that since it was under manufacture warranty that nothing is covered under my choice warranty contract.
First of all, the manufacture warranty expired on 08/12/2022 and was acknowledged by your own claim representative which sent me a statement that yes, it expired on 08/12/2022 but since it was so close for me to call them and see what I could get done.
Second, the only thing I was able to convince A.O. Smith to do was allow me to pick up a new replacement tank from the local distributor however its up to my Home Warranty Company to pay all labor related costs, disposal fees etc etc.
In closing, Choice Warranty Company is my Home Warranty Company thru 2025. And I hereby DEMAND that Choice authorize J.D. Service to complete this service claim on Monday 08/22/2022 as scheduled thru JD. Service and to pay then any and all related costs to complete this service claim.
I’ve already paid the $65 Service fee required under the policy myself.
Upon waiting for a response that took from Friday 08/19/2022 until Sunday 08/21/2022 all while going without Hot Water in our home and taking cod showers. See their reply below:
CHW Posted a message on your claim:
The technician has been authorized to complete the repair. The required part(s) are under manufacture warranty and will need to be sourced through the manufacturer by the technician. There are non-covered charges due to the technician in the amount of $1079.00. These charges include warranty processing fees along with any required modifications and non-covered charges. Thank you for being a valued customer of Choice Home Warranty.
In closing, the only requirement under the terms and conditions of a covered warranty item which includes Water Heaters and also broken water lines and pipes etc is that I pay a $65 service trip fee which was paid on 08/19/2022 to the technician they sent to report the diagnosis back to Choice Home Warranty for their approval.
I can hire a third party licensed and bonded plumber outside of the warranty for a flat $500 since I arranged for the water heater tank to be supplied at N/C to any party so how big of a scam is this now all of the sudden $1,079.00 charge for what is being claimed to be not covered???
My advise is to stay as far away as you can from this Home Warranty Company as they are deceptive in what they cover and if you check their B.B.B. file you will find thousands of unresolved claims and complaints and they have a "D" rating and are Not Accredited by the B.B.B.
I took a contract out with Choice Home Warranty for a one year period with an option to renew for 3 more years in July 2021.
On July 6, 2022 I placed a service order request for a plumbing leak under my kitchen sink. I had to wait 2 weeks to get a contractor to come out. This service request was for a water leak. The water was going to damage my kitchen cabinets and floor if I didn't do something quick to resolve it.
I placed a bucket under the pipes, put a towell in the floor in front of the cabinet and put black flex seal tape on the pipe just in case it would catch the water. I didn't know where the water was coming from.
The contractor submitted pictures and an estimate of the repair. Less than 10 minutes later, without calling or asking for any clarifications, choice home warranty approved ONLY replacement of the faucet and supply line.
They denied to replace the sink, the strainer baskets or any of the plumbing pipes. I called the service department and was told it was because the system was rusted and that rust was specifically excluded in the terms and conditions of the contract.
I read the terms again and saw that rust was specifically excluded. I called them back and acknowledged that rust is excluded but advised them that my plumbing pipes are made of PVC plastic and this material cannot rust.
Therefore, the repair of the pipes should be covered. At that point, they told me that I would have to appeal and assigned a case manager. We set up a time to talk - 2 days later. (more delay time and possible water damage to my home).
When I spoke with the case manager, Norvette, she told me the same thing that it was denied for rust. I explained my point of view and tried to educate her regarding the process by which plastic or PVC cannot rust. She continued to fall back on the terms and conditions.
The next day, a sales representative called me to renew my policy. I told him, Ivan, about my service call problem. He said, "oh, don't worry. Your service order was approved and you won't have this problem with your new contract because it is a non-exclusionary contract and everything is covered on the listed systems including the plumbing and your appliances". I told him I wanted to wait to see how the repair went before I renewed the contract.
After talking to Ivan, I called the service department back to find out about the approval. They informed me that the service call was still only approved for the faucet and the supply line. They transferred me to Ariel to further discuss the issue.
Ariel read me the denial reason on the order and this time it said that it was denied because the homeowner had attempted a temporary repair of the system and that voided the term and conditions of the warranty. They considered the piece of flex-seal tape, the bucket and the towell to be temporary repairs to my plumbing system! I could not believe it.
I wrote a detailed description of my issue to the President of the company because that it what it instructs you to do on their website when you have a complaint. I included pictures, names, dates and times of my conversations etc. I got no response.
I did continue to get daily calls/emails from the sales department to renew my contract with the new non-exclusionary contract. I called one more time, to give them another chance, and spoke with Juan in the service dept. He set up another call with a case manager, Ms. Cooper for the next day.
Ms. Cooper called and I explained that the measures I took to prevent water damage to my cabinets and flooring were simple mitigation steps that anyone would have taken when water is leaking inside your home for 3 weeks now without resolution. She said she totally understood that I had to mitigate the water situation and that it wasn't an attempt to repair the pipe.
She put me on hold and consulted with the claim adjuster. She came back to the line and said that they still would not agree to cover the repair. She stated that even if the flex-seal tape were not on the pipe, the fact that I put a bucket under the pipe and a towell on the floor was enough for the repair to get denied according to the terms and conditions of their contract.
I asked her if this repair would be covered under the new non-exclusion contract that the sales department had offered me for the new contract period. She said she had never heard of such a contract and they didn't have that. She said that this plumbing issue would not be covered even under the new contract for the same reason of it being deemed an attempt by the homeowner to perform a temporary repair.
This company is unbelievable. I have read so many complaints about them. They advertise an A+ rating with the Better Business Burea, but if you look it up on the BBB website for New Jersey (where they are located), they have an F rating and attorney generals from several states have filed complaints about them.
No human being should be subjected to their deception. I cannot tell you in stronger terms that no one should ever do business with them. Their terms and conditions are written so tight that they can get out of anything. Furthermore, if you are unhappy and have to cancel your membership, they will subtract any costs they have incurred for repairs from the amount they owe you. Total rip off.
Beware if you use this company. From Aug 2020 we got a home warranty as we bought a home. Everything was fine, they sent someone to fix a small problem with air unit outside. Fast forward to July 20, 2021, we noticed our attic fans had stopped working. I have paperwork after paperwork of this constant communication with this company.
We still do not have these fixed. It is now July 5, 2022. Over 20 no shows and 3 reschedules. Company said they needed a second opinion on this. (Remember this for later) We figured ok they have seriously been screwing us over. Attic fans still do not work and one of them was bent from one of the 4 people who actually did show up. Then they tell us it hasn't been approved. I send another email and all the sudden we have been approved but yet no one ever bothered showing up to fix them.
Second is when our heat went out sometime during the night of Feb 3 or early Feb. 4 2022. This house was kept in immaculate condition. They send someone out about a week later. They went upstairs and didnt test anything. We were told with in 20 minutes of these guys leaving that our claim was denied. Of course it was. We can appeal.
Save your time because before they call you , they are already going to deny it. They stated surge or power outage. I call my electric company, spend 44 minutes on the phone with them to look at my box and tell me if there was an outage or surge to my residence. (Didn't know they could do that and if you didn't , well now you do). Tabatha from our company and her supervisor confirmed that there was no outage or surge.
When I spoke to the most friendly lady, CHW denier of claims, and told her that I spoke to my electric company and they confirmed that there wasn't any kind of outage or surge. CHW denier of claims told me that "well it could have been an internal surge". There was either a surge/outage or there wasn't. I confirmed through my company that there was not a surge/outage.
I asked her for a second opinion. Now remember they had to have one for fans that still aren't fixed. But again , CHW denier of claims told me CHW doesn't do second opinions. I told her that they had to have one for two attic fans that are still not fixed and her response was no. Just no.
Fast forward, we still have no attic fans because they are wired wrong still, temp switches aren't working , and one of the fan blades on one of the fans is bent at a 90 degree angle. We were able to fix the air for arount 65 dollars.
This company leaves people when it is very cold or very hot and they do not care about anyone. They take your money and leave you wondering wth just happened. This company is a scam. They have been sued in mulitple states for the same thing they are continuing to do to people. DO NOT use this company. I am saving you money. It is nothing but a money grab.
Their response is cookie cutter. Probably paid for every claim they deny. No shows, no shows, no shows. I stopped counting at 20.
They also will not respond to getting the attic fans repaired. And if you cancel ahead of your plan to retire they will also not fix anything. Huge warning people. This company needs to be stopped. Period. BBB doesn't do anything, writing the AG didn't do anything although they were helpful as they could be. (Maybe)
Scammers, it is the only word to describe this company. Don't be a fool buying their insurance on the phone explanation, if you read policy before to buy you'll find out they cover nothing but your pocket. They always will have a reason to deny your claim. Don't be a fool.
Reviews on rustpilot do not represent real experience. I have two insured properties, have paid 5 or more years in advance for both of them, made two different claims and both have been denied. My next step would be to claim my money back that I hope would be easier than claiming.
My mom bought Choice Home Warranty and had to file her first claim on 1/3/22 for a 2005 wall heater that stopped working. It is in the middle of winter, and she is freezing!
As of today 3/16/22 my mom’s wall heater is not fixed. They have sent two different technicians and ordered parts 3 separate times. Both technicians have stated to my mom that the 15+ unit should be replaced. From what I researched a typical wall heater lasts 15 years which my mom's unit is past that. The parts are extremely hard to find or is not really for that unit.
The technician said he got approval to replace the unit but then the company said he must order more parts instead. Mind you my mom has been out of a heater going on 2 months in the dead of winter. Freezing temperatures with ice, sleet, and snow on the ground. Extremely low temperatures!!! She is in her 70+. How can they treat her like this?
I hope they do not do this to their mother because my feeling is that this is elderly abuse. All because it cost less to replace parts than replace the unit itself. Who cares she is going without heat for 2 months right? It is not them that has to do it.
I have called Choice warranty on Feb 23, 24, 25, 26, and each time I got nowhere with the CS Reps. Each time I have requested to speak with a supervisor and the CS Rep must put in a request for a supervisor to call me which can take 24 hours. Well, it has been over a week and no supervisors has called me.
I am so frustrated they are treating my mother like this, and they do not seem to care! If they did they would be calling me or trying to figure how to get my mom some heat.
Update 2-26-22: CS Rep said the parts should be coming in the week of Feb 28 to March 4th and that week we could have the technician come to fix the unit.
update 3-8-22: No parts and NO return phone calls from supervisor (I've requested a supervisor since Feb 23) or technician. Mom finally found out the parts are on back order with no date of arrival. Mom told me; She is expecting more snowstorms.
3-9-22 Explained situation and explained I have never received a return phone call from a supervisor since Feb 23. I gave her my name and number to put in the notes again. The CS rep put me on hold and spoke with her team. She said the managers are aware of our case. The CS Rep stated, she must send the technician a note and request him to update the account regarding the parts on back order and to allow him 24 hours to update the account. After that they will investigate what my mom's options are. I again requested a supervisor to call me.
Update: 3-11-22: No supervisor has called me back. called and spoke with CS Rep Edgar. My mom and I explained the situation and we requested an update on the back ordered parts or our options. No information was provided, then what was previously given in the past. NOTHING. Edgar blew us off. At one point he stated the parts are not authorized because they cost over a $1,000+ and we had to pay for them out of pocket.
Mind you thru this entire process they stated if they cannot fix the unit then it would be replaced. Again, we requested to speak with a supervisor, and he stated he would put in a request. Is there anyone holding these CS reps accountable or overseeing them? There is no legitimate escalation process because the rep can say whatever they want, hang up with you, and never request a supervisor. When you call back the same thing happens again. You get nowhere. This must be what they want!
We hung up and called back and spoke with CS rep Maggie who stated she saw no such information that we had to pay for any parts. That the parts are approved. Why would Edgar say that we had to pay????? Maggie stated we had to wait for the parts on back order (No date on arrival of parts). No other options and no way to speak with a supervisor at this moment. She had to put in another request to speak with a supervisor. 24hrs
update 3-16-22: No supervisor has called me back after 15+ requests; dating back to the first request 2-23-22. My mom (policy holder) and I have both requested them to call me and not my mother. We had them put my number in the notes of the claim. Wall heater still not fixed since 1-3-22. No information on back ordered parts.
Called and spoke with CS Rep Maggie. She stated a supervisor tried calling my mom on Sunday, but my mom missed the call. They never tried calling again or never tried calling the proper phone number we requested. Maggie put in another 24-hr. supervisor request but this time from another department (Resource dept). She stated they will call me back.
We needed to replace our water heaters. They were leaking. We didn't have hot water.
We contacted Choice Home Warranty. They gave us permission to call our own plumbers to fix this. They couldn't find anyone. We contacted Home Depot to set up an appointment. They sent us a technician from Maeser Co.The technician came out to install the water heaters. He was here from 12:00 to .6:00. His pay was $165.00 per hour. This information was included in our claim report. Our bill came to $5,908.80.
Now,Choice Home Warranty has denied our claim. They say that it wasn't authorized.
They told us to find our own plumbers. They also told us they would pay 100 percent,except for a $65.00 service charge.
Wednesday September 22nd, 2021 Claim 134651661 7253 White Trillium Cir Orlando FL 32818-1283 Dear Michael and Betty Carroll, This letter is in reference to your Microwave claim. We have carefully reviewed the details of the claim and a coverage determination has been reached. During the coverage period, our sole responsibility will be to arrange for a qualified service contractor to repair or replace, at our expense, the systems and components mentioned as "Included" in accordance with the terms and conditions of your contract so long as such systems and components: Are located inside the confines of the main foundation of the home or attached or detached garage (with the exception of the exterior pool/spa, well pump, septic tank pumping and air conditioner);and Become inoperative due to normal wear and tear; and Are in place and in proper working order on the effective date of this home warranty contract.
This Contract provides coverage for unknown/undetectable pre-existing conditions so long as the malfunction could not, or would not, have been detected by a visual inspection or simple mechanical test. Your claim was submitted on 09/20/21 and was assigned to BEN F LOGAN & SON APPLIANCE on 09/21/21. On 09/22/21 the technician submitted details pertaining to your system failure. It has been determined that the outer panel of the door broke off, resulting in the need to replace the door assembly. This is not a failure that occurs under normal wear and tear conditions.
Please refer to your terms and conditions section A number 2; which require systems become inoperative due to normal wear and tear. Your policy provides coverage for failures that are the result of normal wear and tear. Failures that occur due to abnormal operating conditions or catastrophic events are excluded from coverage. Appeal Rights You may request a review of this claim in writing by visiting https://www.choicehomewarranty.com/cads/claimreview.php?ccid=AgTurW7SM870-dwzDoYuSjoYaMdQhweK4atJ1S7Uo90 .
The request for review must be sent within 7 days of receipt of this letter and state the reasons why you feel your claim should have been approved. Nothing contained in this letter should be construed as a waiver of any rights or defenses under the policy. This determination has been made in good faith and without prejudice under the terms and conditions of the contract, whether or not specifically mentioned herein.
Thank you for choosing Choice Home Warranty to be part of protecting your home from unexpected covered repairs. Sincerely, Team CHW * Please log in to the account center to view complete limits of liability and any exclusions. CHW offers service contracts which are not warranties. Claim Determination #1346516612 Yahoo / Inbox CHOICE Warranty Wednesday September 22nd, 2021 Claim 134651661 7253 White Trillium Cir Orlando FL 32818-1283 Dear Michael and Betty Carroll, This letter is in reference to your Microwave claim. We have carefully reviewed the details of the claim and a coverage determination has been reached.
During the coverage period, our sole responsibility will be to arrange for a qualified service contractor to repair or replace, at our expense, the systems and components mentioned as "Included" in accordance with the terms and conditi Wed, Sep 22 at 4:14 PM Michael Carroll To: CHOICE Warranty Wed, Sep 22 at 5:08 PM After both getting my repair request( Claim 134651661) turned down and talking to your rep, it is very clear to me and my wife that your company cherry picks submitted requests by your customers.
Your decisions to service or not service an order is possibly made by unqualified bean counters with no experience when to the particulars of some repair requests. This is bureaucratical bullshit and an unexpectable company practice. This microwave was in proper working order when bought this "AND" your warranty. If anything, choice failed to inspect the appliances prior to excepting the funds used to start this warranty program. Plastic pieces from the microwave's door are falling out and without "ANY" pictures to attempt to justify you're decision, choice home warranty turns down the repair request. But you don't have a problem excepting the money this company is receiving from my account.
This is not right and you as*holes know it. Now I see why Choice home warranty have so many complaints (315 and county) This company don't keep it's word. I've a few friends and relatives that had problems with other home warranty companies that told me if they take care of you like you say they do we'll sign up with choice too, but now I'll be telling them all to stay as far away from this company as possible. If any of them get a call from choice home warranty tell them to f**k off and hang their phone up. Michael J, Carroll Sr. Homeowner Hide original message On Wednesday, September 22, 2021, 04:14:39 PM
Choice Home Warranty offers low cost warranty on home systems, unfortunately they refuse to pay for serviceable items citing that repairs are not covered. It takes months to get a response with no contact from their contracted vendors.
Ultimately, they refuse to pay for repairs citing multiple reasons.
1. They never showed for heat pump repair.
(Reversing valve)
2. AC wouldn't run (again a no show)
(Issue $.50 fuse. Repaired myself)
3. Dryer (Took them two months to repair)
4.Stovetop (took my deductible, repair person
Unreachable, finally denied claim)
5. Pool Filter motor (Vendor came out, deemed it
required replacement) again waiting in limbo.
Choice Home Warranty is a complete scam with piss poor customer service. Don't waste your money with these scammers.
They didn't respond to me for two weeks they told me to get my own guy to fix it and I did.
Now they don't want to pay 299
Scam don't go with them
I contacted Choice Home Warranty to find out about getting reimbursed if I decided to use my own plumber. Got the information, called my plumber, he comes out ($64 service charge, not covered) and says my hot water heater needs to be replaced. It's 16 years old and is no longer up to code. Choice Home Warranty (CHW) denies the claim because "insufficient detail was not provided."
I ask to get one of the plumbers on their network. Two weeks later, they come out ($75 service charge, not covered) and say the same thing my plumber said, namely, the heater is 16 years old and needs to be replaced, it is also not up to code. Their claim is denied.
I phone them the next day and the only information I can get from them is that they are researching other plumbers in my area and when one is located, they'll contact me.
Here is their scam: delay by continually sending out different technicians on their network until they find one that will not replace something (even though the current item is out of code), but repair it. When the item does, finally, break down and they are not able to find someone to fix it, they deny all further claims because the item was "repaired."
Avoid this company like the plague. They will rip you off.
I am reporting them to the Colorado Division of Insurance and am disputing all charges with my bank.
I have had a home warranty with Choice for a couple of years. I have had two claims, both denied. The first time my central A/C wasn't cooling well; a tech came out and found a leak, the freon was leaking out. Choice denied this claim because they said the only possible cause for a leak was corrosion, and they don't cover repairs due to corrosion. No proof that the leak was caused by corrosion of course. The tech made a minor repair and re-charged the system, which I had to pay for.
The second time, which was this week, the a/c stopped working suddenly. Their techs came out, took a brief look and said that they would not repair my system because it was too old. They said Choice would not pay for a whole system replacement, and demanded that I pay them right away $6800 to replace the whole thing. When I refused, they said they could fix it using used parts for $2000, and again demanded immediate payment.
I asked them to leave. The official line from Choice is that they don't cover claims caused by "lack of maintenance" and I was denied again. My outside coil was cleaned very recently and there was no debris or dirt build up on it. They said that the only possible cause for compressor failure is overheating caused by debris build up and that they cannot fail due to normal age, wear and tear. I called another tech on my own and he looked at it and found no debris build up in the coil, and said it failed due to age; I paid him to replace the compressor.
Choice will do nothing but take your money, don't expect them to ever actually pay a claim, they will ALWAYS find a loophole or excuse to not pay.
I hold a policy with Choice Home Warranty. My first claim with them is for a faulty hot water heater. I placed the claim and was assigned a plumbing company: True Heart Plumbing came out. They told me the H/W tank was indeed about to fail due to age and rust in the bottom of the tank. They shared they would insist the unit be replaced along with all the adjacent piping due to obvious age related failure.
I received an email from Choice Home Warranty stating they were denying the claim because it had a faulty expansion tank; which was not covered.
I was able to file a quick dispute claim. This phone conversation took place several days later. As is expected the claims adjusted was prepared to continue denying the claim. Completely ridiculous notion that the hot water tank itself was not covered-only other parts connected to it. I explained the ONLY reason hot water tanks fail is due to age and use of the tank itself; rarely, if ever to other parts connected to it fail. I told him Choice Home Warranty should REMOVE all coverage on hot water tanks because they are deceiving the consumer when they know the tank itself is not covered. Stay away from this company. Their MO is clear: Deny all claims as a default strategy. Then push back on all dispute claims as well. They should be class action law sued or at the very least have the US Government file fraud claims against them until they are pushed out of existence.
My $1200 Kitchenaide dishwasher broke. They decided it was too much to fix so instead of replacing as promised they offered to "buy out". They offered $246. Can't replace a dishwasher with even the cheapest, on sake hunk of junk with that. Filed a complaint. They said they don't pay retail (admitting they don't replace as promised) and offered $100 more.
I agreed just to be done with these lying thrives. They said I would receive an email on how to.finish claim and receive "funds". That is when I found out the funds was a Lowes e credit for that amount and could take 30 days to get it. A week later I called to cancel my policy as of anniversary date. It was in 10 days. Told I would lose my "buy out" if I canceled even though the date was 10 days away and the previous claim was a done deal even though I had not yet received it. So I could not cancel yet. These people are dishonest, deceitful, and you should never consider signing up with them.
Dear Customer Service Personnel:
This is a formal APPEAL/Grievance for the June 3, 2021 denial of my claim to have my Air Conditioner Unit replaced. This is not the first time I’ve complained about Choice Home Warranty, but I plan to make it the last time because I finally accept that Choice Home Warranty is a dishonorable company.
I deeply regret putting my money and faith into its fake promises for service over many years. I asked Choice Warranty to cancel my service, effective June 3, 2020. Here is why I join the more than 7,768 Better Business Bureau complaints over the last three years about the poor customer service received by Choice Home Warranty.
Choice Home Warranty sent Air Professionals of SC, INC, (832-293-8534), to my home June 3, 2021 because my AC stopped cooling my home. The technician said that I had two holes – one in the outdoor Compressor and the other in the Attic component. He indicated nothing other than he would contact Choice to see if the company would approve repairs and left with his $45.00 service fee, leaving me in a hot house and not knowing the cause of the holes. He did say that Choice Warranty most likely would not repair the AC and that I would know their decision very soon.
Ironically, two weeks prior to the failure of my HVAC system, I had a technician to come out at my expense to resolve any HVAC issues. I was charged $200 for the service and which included adding coolant.
I receive an email from Choice 30 minutes later indicating denial of my claim based on F#1, Limitations of Liability: …malfunctions or improper operation due to rust or corrosion of all systems and appliances.
I sent Choice Home Warranty an email to APPEAL the decision and was assigned a 3:15 EST, June 4, 2021 as the time to speak with Case Manager, Rolanda Hawkins (800-814-2534 x 4699). I called Ms. Hawkins at 3:15 and at 3:20 and left messages each time. She never returned my call to discuss my grievance. Again, Choice Home Warranty lacks integrity and honesty in its grievance procedures. Here are my concerns:
1. I paid $45.00 for Air Professionals to tell me that I had two holes in my compressor and left to call Choice Home Warranty. They never indicated the cause.
If rust and corrosion are reasons for denying claims, then all plumbing can be denied as well because AC compressors have condensation and are exposed to harsh weather, water, and winds. Denying my claim based on F#1 is like my mechanic refusing to repair my tire because it has a nail in it. In other words, AC compressors are eventually going to experience rust and corrosion, so it’s a scam to use this excuse for denying a claim.
2. It’s unfair and wrong for Choice to say that they have information not provided by the technician to me as to what the cause of a problem. Furthermore, Choice obviously can use “rust and corrosion” to deny claims on AC compressors, plumbing or any other item impacted by harsh weather, winds and rain! With no support from Choice Home Warranty, I had to locate a HVAC technician that could install a new HVAC system within 24 hours, which I did for a personal cost $6200.00! Choice Home Warranty, a company that I’ve never missed sending monthly premiums, sent an email to deny me emergency services, leaving me in a hot house to figure out my next steps.
3. Choice has thousands of dissatisfied customers, and I am done trusting this company! Any good-faith agreement between Choice Warranty and me is a fantasy because when the chips are down, Choice Home Warranty, wants your premium but does not want to give service. It’s always the consumer fault when it’s time to support the consumer service. Today, I paid $6200 for a new HVAC Unit and gave Air Professionals $45.00 to tell me they were not going to repair my AC Unit. Why in the world would I want to continue paying Choice Home Warranty monthly premiums when all the company does is take my hard-earned dollars and hide behind one ridiculous limitation/restriction after another to keep all the money for profit.
I would never encourage friends and family to choose Choice Home Warranty unless they want to also have multiple disappointing and frustrating experiences like me and thousands of others according to the BBC website. Choice does not honor its commitment, and I want to be a part of any lawsuit that holds the company accountable.
At first, I wanted to go through the Appeal process. Of course, I soon realized that was a scam too. Now, I just want Choice Home Warranty to Stop automatically deducting premiums from my account as I requested June 3, 2021. I am also requesting reimbursement of my $6200.00 based on the reason for denial is incompatible with reasonable expectations of homeowners in preventing rust and corrosion on an outdoor, 16 -year-AC compressor.
Waited 17 days for part. When they put in, found another problem. New washer needed. Instead of replacement choice offered 30 cents on the dollar . yes 1/3 of actual replacement cost
I have a contract for home warranty with Choice Home Warranty. Recently had a garbage disposal stop working and leaking. The plumber submitted photos which looked like rust because of liquids and food that had leaked. They rejected it based on the fact that rust and corrosion are not covered. After washing the unit the dirt and food came off easily with just water. Plumber than re-submitted the form saying it was not rust - he had made a mistake in initial diagnosis. They still rejected.
I opened a case with them and re-submitted photos of the cleaned unit showing there was no rust to begin with. The case manager kept saying they will not approve this claim because the photos looked compromised - first she said the pics look like they are of a new unit. When I said to her it is the same unit that has been in the house for 8 years and told her about the serial number, she said well it is compromised because it was cleaned. I said rust will not come off it you clean with water.
She just kept saying they wouldn't approve it. I asked her on what basis as there is no rust and she did not give a good answer and kept saying the "authorization dept" cannot approve it. I had to pay over $350 to get a new one installed and CHW will not pay a cent.
I purchased their premier program, which promised REPLACEMENT OF MY APPLIANCE OR SYSTEM AND NOT SIMPLY REPAIR. I paid EXTRA for this plan as I wanted to make sure we were covered for anything that might go wrong in the home we had just purchased. Boy did they ever screw me over and they will screw you over too if you enter a contract with them. So, my first claim was on my washing machine. The tech came out right away and determined that the bearings in the machine had gone out and I would need to replace. OK, no worries, right? WRONG. The claim manager told me my machine was WORTH $550., but I had purchased the REPLACEMENT, NOT A CURRENT VALUE PROGRAM.
The absolute lowest priced REPLACEMENT of my front load, large capacity (5cf) machine that I could find in my area was $780. AND THAT WAS ON SALE!!!! Choice simply told me, "too bad" we found a machine in another state (wouldn't say where) that we could purchase for the $550. even when I googled that supplier, I couldn't find the pricing of $550. and this particular company wanted $300. to ship the $625.00 washer (LOWEST PRICED I COULD FIND ON THAT SITE) to me in Florida. So, my very first experience with them they LIED TO ME AND THEY CHEATED ME AS I ENDED UP SPENDING $300. OUT OF MY POCKET THAT THEY SWORE I WOULD NOT HAVE TO DO WITH THE REPLACEMENT POLICY. I eventually gave up arguing with their phone bots and bought a lesser machine in my area that cost me over $800. So, so much for their REPLACEMENT POLICY. OK, on to my current claim. Last week my central air conditioning system went out, completely. Again, the tech showed up promptly and analyzed my system, he indicated it had completely failed and would need to be replaced.
He phoned CHOICE from my home and in less than 1 minute, they denied my claim in total stating that they "do not cover maintenance". Maintenance? How is a complete system failure "MAINTENANCE"? Usually, a maintenance item would be having the yearly check on your system done (which I have receipts proving these checks were done all 10 years), another maintenance item might be if the system freezes during high heat, the tech would come out and clear lines etc., to get your unit up and running again, or perhaps if your system was low on Freon a tech could provide maintenance by topping off the system with Freon. A complete failure is NOT MAINTENANCE, and stating that it is simple maintenance, WELL THAT is a lie.
CHOICE knows this but they are so use to lying and cheating they just say whatever they need to say to deny your claim. Finally, I was so frustrated with their lies I asked to cancel my policy and to be prorated the balance of premium, we are 1.5 years into a 3 year contract. I was told that if I cancelled my policy they would only rebate me $78.00 of $750.00 I paid (total charged for 3 years was =/- $1500.) So, Mr. Victor Hakim, Owner and CEO, you and your company are nothing but liars, cheaters and thieves. I want you to know Mr. Hakim, I will forward a copy of this review along with a personalized letter and a copy of my CHOICE policy to the Commissioner of Insurance in Tallahassee Florida, it is my hope that you and your company are fined and banned from selling your illegitimate insurance in Florida once they investigate. To all you Peeps who do your due diligence, DO NOT ENTER INTO ANY AGREEMENT WITH THIS COMPANY. They are liars, and cheaters, thieves and of low character.
Report from Choice on email :
Claim Date:10/26/2020 Appliance Garbage-Trash Compactor Issue Noise Last Time Working10/25/20 Best Phone9494336823
More NotesJulie brown called in and stated that the trash compactor is not pushing down and its making a horrible noise (MY NAME IS JUDY not Julie)
Claim Updates
Choice Home Warranty:
(10/27/2020): PRUITTS PLUMBING has been assigned to your claim and an appointment has been scheduled for Thursday October 29th, 2020 between the hours of 11:00 AM and 03:00 PM. Please make sure someone is available at the covered address at that time. For your reference the phone number for PRUITTS PLUMBING is 6029448777. Upon the technicians arrival you will be required to pay a $65.00 service call fee. Pruitt Plumbing was a no show I called Pruitt at 4:30 pm inquiring why? Was informed by Pruitt they do not work on Trash Compactors. (which I knew). I called Choice spoke with Louise. She would reassign the claim.
Choice Home Warranty:
(10/29/2020): Claim reassigned. Email sent out. No show no call. I called Choice spoke with Leigh at 11:35 am, she was to escalate service & reschedule Pruitt Plumbing & Choice would waive the service fee due to the non response. I reminded her that this is NOT A PLUMBING problem – no water is involved!!! I need an Appliance Technician not a plumber.
Choice Home Warranty:
(11/02/2020): PRUITTS PLUMBING has been assigned to your claim and an appointment has been scheduled for Monday November 2nd, 2020 between the hours of 03:00 PM and 08:00 PM. Please make sure someone is available at the covered address at that time. For your reference the phone number for PRUITTS PLUMBING is 6029448777. Upon the technicians arrival you will be required to pay a $0.00 service call fee.
(Pruitt did come out looked at the trash compactor & said they could not work on the Trash Compactor. Took picture & made their report.) After many calls & tempers flying they reassigned claim.
Choice Home Warranty:
(11/04/2020): Claim reassigned. Email sent out. 3:53 pm This email states Pruitts Plumbing has been canceled. See attached. (After receiving email from Choice, I called an spoke with Jeannetta at 4:50 pm she was to send out another company. I was to hear back from Choice with in 6 hrs.
11/5 3:48 pm - spoke with Lisa same as all the other calls - sorry will resign another company.
After talking to Lisa I received 2 more emails: 1) 4:55pm stating my policy was cancelled in accordance….(see attached) 2) 5:50 pm -Choice is pleased to off me coverage ……..
Based on the email I received at 5:30 pm on 11/4 which suggest we secure our own technician, pay the technician then submit the bill the Choice who will pay the covered repairs within 30 days. After all of this I choose not to do this. It is Choice’s commitment to provide service – that is why we purchased the plan. I told Lisa I would accept a full refund of the policy $641.25 effective 10/1/2020 which Choice has not been able to provide service. MY CALL WAS DICONNECTED. I am now very upset/angry/………
I called back & spoke to Mark who passed me on to Claudia in support services – I was requesting answers regarding my policy / claim. Do I have a policy? Have I been cancelled? What’ happing with my claim? 4:12 pm I was passed to 24-hour retention -Jeanett who could not hear me & called me back at 4:13 pm. 4:25 PM She sent my call to Jessica in Resolution. Now it’s 4:45pm & speaking with Kenton who states he will refund me ½ of the policy amount plus 1 month = $375+ in 30 days. I told him that was not acceptable. He was not pleasant nor was I.
11/6 7:00 am - I spoke with Malano then to Racheal at 7:05 am Resolution Mgr with call being disconnected at 7:06 am. I called spoke with Cynitha 7:32 am. At Choice Corp Resoluation/Retention 800-814-2534x1934 who transferred me to Kevin, Mgt Sales then transferred no answer. Called Ronald at 800-816-2059 & spoke with Leah at 1:12pm. Same old story will reassign the claim.
Choice Home Warranty:
(11/20/2020): PDB Contractors llc. has been assigned to your claim and an appointment has been scheduled for Thursday November 26th, 2020 between the hours of 11:00 AM and 03:00 PM. Please make sure someone is available at the covered address at that time. For your reference the phone number for PDB Contractors llc. is (801) 637-4836. Upon the technicians arrival you will be required to pay a $0.00 service call fee.
(I called PDB direct because the 26th of Nov was Thanksgiving holiday. (dumb to schedule work on a BIG holiday). John owner, rescheduled for 11/30/2020 between 11 and 3 pm. John did say he was concerned as Choice had not paid him in several months. John - NO SHOW. Called Choice spoke with Fernda she checked status & would expedite the workorder. Someone would get in touch with me tomorrow 11/31. Not!!!
Called John’s # on 11/31 could not leave message voice mail full.
Choice Home Warranty:
(11/20/2020): PDB Contractors llc. has been assigned to your claim and an appointment has been scheduled for Thursday November 26th, 2020 between the hours of 11:00 AM and 03:00 PM. Please make sure someone is available at the covered address at that time. For your reference the phone number for PDB Contractors llc. is (801) 637-4836. Upon the technician’s arrival you will be required to pay a $0.00 service call fee.
Choice Home Warranty:
(11/28/2020 06:40 AM) This claim is not currently being dispatched to the CHW Vendor Network. If you have any additional questions or feedback, please reply below.
12/1/2020 3:22 pm Spoke with Lisa said status was in process she would expedite the work order & again someone would get back with me.
12/3 4:56 pm Spoke the Jose – he reviewed claim, same as above. He will expedite claim. Someone to get back to me by tomorrow morning. Also said Choice had not received a report from PDB & could not reassign.
12/3/2020 8:00pm. Spoke with John from PDB Contractors llc regarding issue as trash compactor & wanted to make sure he knew the service fee was waived. Apparently Choice Home Warranty has not made payment to PDB for several months & John does not feel he should drive from Kingman to Lake Havasu City for free. From our conversation John received some not so nice emails from Choice Home Warranty. In my research with other appliance companies here in town, no one wants to work with Choice Home Warranty as I was told they DO NOT pay their bills.
12/18/2020 LMT TO AT 10:23 AM. No return call by 11:23 am.
12/18/2020 11:25 am on hold again. 11:26 Lisa. Again she is checking the status – said she sees that they ? has been checking for a Tech to provide service. Escalated the claim again. Will call me back as soon as they have some information for me.
As of today 01/18/2021 =
Joseph 195 - reviewed the claim status - asked 'what are you going to do about this issue?' assured me we will have a phone call/email with the name of a tech. within 4-6 hours. (time 1:51 MST pm).
Purchaesd a contract to maintian the home appliances, the refirator door dispencer became inoperative, Choice Home stated the door was not covered as indicated in the contract. After three months the company finally stated the I the home owner could find a service person and pay the bill myself.
I want a reimbursenment of the comteact amount as the contrat is approxiamatley 5 months old.
This company is a scam and i have been informed by others that they are haveing the same issues with Choice Home Warranty co.
Filed Warranty claim on 10/5/20 for washing machine that stopped working ~9/26/20. They sent a technician out (AZ Appliance Tech) on 10/9.
Needed parts, and came back on 10/14. Needed more parts. Came back on 10/21, still needed more parts. Came back on 10/22. This time the Tech told us that the machine was beyond repair and was recommending replacement.
Instead of replacement, they sent the same company back to “perform one more diagnostic” and the tech came back on 10/27. Again, stated that the machine was beyond repair and removed all the new parts they had installed, but did not reinstall old parts. They recommended replacement.
Warranty company “reassigned” the claim to a different company (Sears) who cam on 10/30. Sears Tech told us that because the other company did not reinstall old parts that they would not touch it and said it was probably not repairable.
On that I received an email on 10/30 from CHW stating to find my own technician and submit bill for reimbursement. Called for manager on 10/31, then received email that the claim had been “reassigned” again to an Urban Appliance Repair and scheduled for 11/4.
After 4 weeks, 6 Technician Visits, and two companies stating to replace, we went and bought a washer.
DO NOT USE Choice Home Warranty for your home they are A RIP OFF. I called to file a claim because my septic system back up into my home. When filing the claim I asked the representative if he could give me the names of some of the companies which they used in my area. He advised that he did not have a list, I thought that was strange, you are a company that has been doing business for many years and you do not a list of companies which you use.
Problem #1, then I asked when will someone give me a call, he advised he did not know,
problem#2 Keep in my I have sewer backed up in my home. I heard NOTHING from the claims department for the remainder of the day.
My family and I could not run water or use the restrooms, problem#3.
I do not hear anything from claims the next day until the last afternoon, in which I received an email advising that I NEEDED to FIND a Tech and they would reimbursement me. We I found someone and they came out to my home and resolved my issued that was on 10/22/20. ON 10/23/20 I called Choice and spoke with 2 people in claims who were VERY RUDE and advised that I would not be reimbused for my claim. I was OVER THE TOP at this point.
I was told that they had to approve the service request, at no point did anyone advise me that the tech during the work should have completed any forms or call for approval. I felt that the claims department did not set the expectation of the claims process nor do any follow up for 2 days and felt my family and I should have just set in a home and sewer and waited for CHOICE HOME WARRANTY. UNACCEPTABLE I do NOT lay down with DOGS and that is what my family and I would have been during. Well a dog does not lay in it's own %$#%.
I bought this Home warranty in April 2020 , no issues untill i filed my first claim in October 2020. I had issue with my water heater tank so i filed a claim with CHW after a week of a claim processing the technician came to my home to check out the tank and stated that the tank needs to be replaced and they stated its not cover under your warranty and i was updated when buying the policy that everything is covered.
I figured i become a victim of not reading their fine prints, after arguing a little with customer service rep they assigned a case manager named Azfar Ali, who was not at all helpful and very poor customer service and made me come to a decision of cancelling my policy. When i asked him to talk to his manager he was like i am the manager and their is no one above me that leds to end of conversation. I plan to write a letter to the CEO of this company as they are lacking very badly with their customer satisfaction.
I requested to have all my money back if they cannot have another technician come and fix it for me as i am aware the tank is not that old and fixable. They want me to pay for everything out of my pocket. This company is fraud and will do everything to deny your claim and keep your annual paid money in their pocket. Please do not get into the trap of their sales representative.
Purchased Choice Home Warranty for 1 year in July 2020. I let all my other warranties lasp in order to put everything under Choice Home Warranty. The first claim I filed in October has been rejected without a tech even being sent out to my home. We have been without hot water for 3 weeks now. Keep getting promises that someone will contact me and it has been days and have not heard from anyone. Very upset!!!!
Choice Home Warranty (CHW) asserts that by purchasing their insurance, they will cover all of your appliances and will replace your appliance if it is not repairable. What they don't tell you is that you are stuck with whatever contractor they deem fit (whether you feel comfortable with them or now) and that irrespective of how valuable your appliance is, you will only get a fraction of that coverage. What they also don't tell you is that you will spend a minimum of at least 8-10 weeks trying to get any appliance repaired -- very problematic if you're trying to repair an air conditioner in the summer or a refrigerator! I purchased my policy in June. The first claim I made was on August 3rd for my refrigerator over-freezing. The repairman who came out did repair part of the problem but then accidentally broke a part pertaining to my freezer. I then suddenly received a rejection letter letting me know they could not repair my refrigerator because of my contract which states the following:
Are located inside the confines of the main foundation of the home or attached or detached garage (with the exception of the exterior pool/spa, well pump, septic tank pumping and air conditioner);and
Become inoperative due to normal wear and tear; and
Are in place and in proper working order on the effective date of this home warranty contract. This contract does not cover any known or unknown pre-existing conditions. Coverage is for occupied, owned or rented residential property.
None of these apply to my situation so I am unclear about why they will not approve the repair. As of today (10-14-2020), I am still trying to get CHW to repair it. I get daily emails telling me a case manager will get in touch with me but no one ever does. Every time I call, I leave a voicemail message but no one ever returns my calls. If I call the main number, I am on hold for at least 45 min and am told a case manager has to resolve my problem. I have spent over 15 hours on this issue to date.
My second claim was on August 4th for my air conditioner which had suddenly started blowing hot air. A repair company showed up and the compressor shorted and blew during the repair. He put in for a full replacement. I subsequently spent two months waiting for someone -- CHW or their contractor -- to get me a replacement which meant a cheap, low-cost version. I requested to have an equivalent brand of what I had and pay the difference. The contractor never ever called back and repeated attempts for CHW to contact him resulted in them approving to just reimburse me the amount which was $1,300 (to replace my air conditioner cost of $3,000).
Therefore, CHW is a ripoff...they don't do what they claim to do (reimburse you for the appliance) and they will drive you crazy and at least three months to just get a simple fix which would probably take you a week or two to do.
They won't help me into getting one of my property had a issued on the AC they never try to send them back or someone else to look into or to fixs it they mad excuse lies, and then they lied they didn't get the repair reported which they did becuase I spoke with the man Fabian that went to the house he said he did return the repaired report to them they denied then I called Home Choice warranty Victor Ross said he would send someone for me not to call so I took his word but he never did do it.
So i call agin they had me waitng that the Supervisor had to call me he never did it took a whole month I was calling leaving message ikept on hold for hours before someone would answer and when they did they would hang on me I would call back and they would the same. I told them I wanted canel I no linger wanted Home Choice Warranty they don't try to get nothing done or try to call back even though I call many times left messages they had no concer of giving no servie into geeting the repaires fix. I never had a problem with the other Home Warranty Company I had them almost 20 yrs. since I wish I shouldn't not swtich to Choice Home Warranty they convince that they were good and offered good services and I believe them, they took adavance money from my bank account before the end of the covered.
I want my money back I even paid my fees and they didn't do nothing to getting fixs either. Choice Home Warranty is a riff off company. I no longer trust that company the people who work for that company lie to us. I am very dispointed with Choice Home Warranty they don't have no consideration to call back or return my calls.
The blower in our air conditioner broke. The tech sent us the diagnosis report in an email and even listed the cause as "normal wear and tear". At first, the company sent him a text stating that they would not cover the repair because " it was a policy exclusion". When my husband called to speak to the claims representative, a woman who didn't speak very good English told him that we were still in our "30 day intro window and could not submit claims, that's why we were denied".
After my husband said a few expletives and clarified that even if we WERE in our introductory window, why would they open a claim and send a tech and make us pay the deductible? So she hung up on him. I called back, got another broken English speaking rep and tried using non-threatening language to find out why our claim was denied. This time we were reassured that our policy was well beyond the 30 day intro period, we were just waiting for the "claims action response team" to review the diagnostic report that our tech sent out an hour ago.
An hour later, we received an email from that very team informing us that the broken motor and blower that the tech documented was "normal wear and tear" was actually "not normal wear and tear, therefore we will be processing this repair...thank you for choosing Home Choice Warranty".
we are currently in the process of filing a claim with the attorney general.
Choice Home Warranty Dryer quit. They said they send out tech. Then they said they didn't have tech get our own. We did. They said they would reimburse repair. We had to enter info in their system. System wouldn't let us. They said to fax estimate. We did. Now we ar eback to"We can't enter info". They do not reposnd to emails or call. RIP OFF from day one. Edison NJ
I was contacted by Michael Lewis ,([email protected]) by email to give me all info and sign me up for 6 years with a one time payment of $3075.ooon April 17th, 2020. He said because I am a senior and live alone this was a great deal and I would have no worries about fixing all covered items in contract. It seemed like a great deal because I don't know anyone in this area as I am a new houseowner. And he promised me that I only needed to call and file a claim and within the day or next day service would be provided to fix the problem.
I filed 2 claims on May 18th,2020. 1. Main Toilet leaking all over floor. 2. Garage door opener chain fell off and is hanging and so door won't open or close. I received a claim number for each: 1) plumber #85770699 and 2) garage door technician #85770408. It took 2 1/2 weeks for the plumber after they emailed the first cancelled and the second was 1 week later.
Today is June 7th,2020 and nothing on the door opener. They won't take my calls and when their answering service says they will do a auto call back, it never happens. I received an email 2 days ago stating they couldn't find a tech to fix the door opener so suggested I fill out a form and find my own tech to fix it and pay him myself and the Home Warranty will reimburse me for what they deem a reasonable amount.
I am a Senior on limited SS income and all I had saved paid for this warranty plan, because I was told it would save me money and the hasstle of finding a repair person.
I am now holding the bag on 3075.00 dollars and no money to pay a repairman no less find one to do the job.
I did call a plumber before they finally sent someone out and was told they would not ever work with Choice home warranty because of the low pay and paperwork. They said they were told by home warranty that they have to come to my place and check on the problem, then get hold of home warranty and wait for their go ahead to fix that is after they fill out many forms. After the fix they then have to fill out more paperwork to send in and wait for payment in what the home warranty deems suitable.
Thank God it wasn't the middle of winter and my furnace would fail. I would freeze and house would freeze up and no money to get help, because Choice Home Warranty took all I had with idle promise.
When I did initially get hold of Home Warranty they only said to me well we are having trouble finding someone because of Covid19. Now when you call you get the answering machine stating same thing.
We had a plumbing leak that damaged wood flooring in one room and three closets. CHW sent a plumber who identified the issue as a "leak under the slab". CHW denied coverage due to their under slab plumbing clause. We shelled out $1700 to have the diagnosed problem "fixed." I then rented and operated a dehumidifier for a week before repairs. Ten thousand dollars later our dry wall and flooring was replaced.
Seven months later we discovered that behind a couch water damage had occurred again. Additionally, under items in the same three closets water damage was also evident. Now we noticed that the water leak was spreading to the master bedroom and wood flooring was again buckling. We called CHW and a different plumber came out. After three visits without a leak detector, that was denied by CHW, the plumber left and said he'd call CHW. Before he did he said he'd have to look inside the walls. Sheetrock again was cut out to find moisture and mold. I called CHW who said they would not send him back since the leak was in the slab.
At this point we called a plumber who was recommended by the HOA. In 10 minutes he found the problem in the half bathroom between all the rooms. The toilet had been leaking due to a faulty wax ring and flange. Three hundred dollars later the problem was fixed with a one year warranty.
I called CHW explaining the discovery and damages that had caused further damage. They asked for an invoice, I emailed it to them. A week later I received a claim rejection from the representative, adding that a flange is not covered in the contract. My appeal was that the flange was fine initially since it had never been looked at, and as a result the continued damage had occurred.
CHW would not take that into account. I pointed out that the contract states "our focus is on quality... ensuring quality work from our contracted technicians." All CHW service vendors are pre-screened... Performance is constantly monitored... Your satisfaction is our biggest priority." None of my interactions displayed that.
CHW went on to say that their Vendor Relations Department in New Jersey "sometimes goes to the state to monitor services." This led me to believe that the two plumbing companies in Texas had never been vetted for competency. CHW would neither confirm nor deny my assertion. CHW keeps denying responsibility and rejecting legitimate customer concerns.
CHOICE Home Warranty takes your monthly payment fee but they DON'T follow up on a service repair call. I had a pipe leak in my ceiling and they said it would be 24 hrs before a repair company would contact me. SERIOUSLY! Then they said I could call a private repair company and submit my expenses and they would pay a portion of the repair cost .....I received ZERO $. I called yesterday for a repair and they gave me a confimation #86676438.
In the middle of the night I received an email stating I could get my own repair company and they would reimburse me. NOT going thru that again. Then we received a TEXT message at 11:00a.m. stating some would be out today 5/29/20 between 1 + 5. We sat waiting for the repair and at 4:55p.m. received a TEXT message that it had been rescheduled for 6/2/20 between 1 + 5.
How RUDE...they knew they were running behind and didn't bother to contact us plus......thier customer service dept CLOSED @ 5 and you couldn't speak to anyone. I hope others do NOT get involved with this RIP OFF company like I did. They are AWLFUL!! Companies like them should be put out of business.
When my AC broke down, choice Home Warranty , whose principals are Mr. Victor Mandalawi, Mr. VICTOR i HAKIM; Mr. DAVID SERUYA, sent a tech who tried to replace the control board on the machine twice and then gave up. the second tech said the entire unit is dead and needs replacing. Choice home warranty said that they do not cover replacement and denied payment. then I contacted the original company that installed the unit, they said that the only thing i needed is to replace control board and that it will cost $350.
I called the case manager Mr. Marc Ruehle with Choice Home Warranty who said to go ahead and send the bill. a week later he said that this payment has also been denied because i did not get the authorization prior to paying the other company. Obviously this company that was sued several times by states Atty Generals is perpetrating a legal scam. Policy #: 750258097 Claim #: 82236525
Have a 4yr. "Full" coverage Contract for household Applianceses & Systems. Paid close to $2,000 dollars for coverage because we are elderly & on a limited income of only Social Security. When you speak of a "hot water heater", you don't picture a Heating element by itself; you picture a complete water heater with a tank to hold the water! Even in their pictures they show a complete water heater.
The technician they sent didn't even touch the water heater; he just asked me some questions; took some pictures and made very sure that I understood that he would not be responsible for the disicions of the outcome. Sort of like he "knew" that they had a reputation of not abiding by their promises. I received an email answer saying that they did not cover the "Water tank". I called several plumbing & home warranty companys & they all agree that a hot water heater includes the tank!
I am tying to find out how I can get out of the contract & get re-imburssed some part of the money. Ironically the technician they sent over told me that he could replace the waterheater w/o the home warranty for a fee! I have photos but dont know how to include them.
On Nov 4th 2019 I filed the report for my heat pump not working by Choice Home Warranty. They assigned the HVAC Solutions (919-986-2570) to come and diagnose the problem. They came and took some pictures and sent those pictures to Warranty company. I got an email saying the following:
Your claim was submitted on 11/04/19 and was assigned to HVAC SOLUTIONS on 11/04/19. After the appointment date on 11/04/19 the technician submitted details pertaining to your system failure.
It has been determined that the inducer motor and the burners have suffered water damage and have failed, and are now in need of replacement.
Please refer to your terms and conditions section F number 8; we are not liable for conditions caused by fire, freezing, electrical failure or surge, water damage, lightening, mud, earthquake, soil movement, soil settlement, settling of home, storms, accidents, pest damage, acts of god.
Appeal Right
This is the second issue with a claim being denied. After speaking with 2 different AC companies, the companies MO is to deny claim with proper information and then try to settle for less money to make customers pay part of the claim.
I had 2 AC repair companies look at my unit and both techs told me these fan motors go pretty regularly. The company sent the second company to re-evaluate the claim and I informed the rep I would be on the roof with the technician(Miguel) and I would record our conversation about his findings. He stated 3 times that there was no issue, with the cleanliness of my fan blades, especially since I had recently paid $200 to have my fan blades cleaned along with my coil(Part of my yearly service).
I believe they fabricate the reports and when I requested a copy of the report they denied to present it to me. After speaking with Jorge Capcillo, office manager at A&J Appliance Installation & Repair Inc.(786-719-7644) he informed me that his service tech Miguel did not report any neglect on my part, that these motors wear out very frequently.
The Rep at Choice home Warranty, Nick Bennet stated that A&J did not report any neglect on my part and that the motor was not shutting off but runs fine. I asked her to supply me with that report and she refused. When speaking to the office manager Jorge, he said he had no physical report, because they upload the information on a company website.
I was sent the exact denial letter from the outcomes of both companies that came to my house within 3 days. A&J Appliance mgr Jorge just laughed when I asked if dirty fan blades (which mine where not) could cause this issue. He said Choice "always scams people so they don't have to pay the entire claim" "and they force us to use SUBSTANDARD PAR
Choice Home Warranty sent a refrigerator repair man to my house in May when my Refrigerator quit working. The repair man came to my house 3 times with various parts for the refrig. None of them worked. Through the process of elimination, the repair man that Choice Home Warranty sent out said that the compressor was bad.
It was then July. I had been buying 20Lb. Bags of ice every other day bc that was my only refrigerator. He showed me, in my Choice Home Warranty contract, where it states that compressors ARE covered. Choice Home Warranty insists that the problem is a refrigerant cooling line, and lines are not covered.
I filed an appeal. The repair man, who they sent out, filed an appeal. It's now December, I'm without a refrigerator, and they will not replace or repair the covered compressor on my refrigerator. He warned me that they would try to get out of covering the refrigerator.
Just as the repair man stated, Choice Home Warranty, has refused to repair or replace my refrigerator. They've taken my money for 4 years. But don't honor their contacts. A total rip off company. After reading all of these similar stories, I see that is comman for them to do. Rip off company!
I've had 2 separate experiences with Choice Home Warranty regarding my air-conditioning/heating system (Heat Pump). In both instances they denied the claims, siting their endless list of exclusions to the warranty.
My system is failing & needs to be replaced. This co. is just a rip-off & doesn't everything they can not to pay a claim.
ug 8 19 I filed a claim in Hawaii and they could not get anyone out to fix my A/C. They have a reimbursement program if you get someone out to check the system. I had someone check it who I believe was really trying to say what he thought would get them to pay for the replacement of the system. Based on his findings they said they don't cover rusted coils and freon leaks.
Not believing that was the real assessment or even fair I asked for a second opinion. The customer service representative was extremely rude and not helpful. She did not seem to want to help. Finally, after having to repeat myself over and over she finally agreed to have another contractor come out. She said I couldn't get reimbursed for the first one but she would try to have the second come for no charge.
Once again no one was found and I remain in a house over 80 plus degrees. Again, I found an A/C company to send out a technician last Friday the 6th. This tech, from a larger company, said there was no way the first guy could have seen any leaks in coils or got the Freon pressure to see there was a leak because the condenser is down. He even tried to force start it.
When I told him they said the coils were bad and that the company does not consider that normal wear and tear, he said that it is normal here in Hawaii where the salt water eats up everything and after 16 years there is no way you can expect anything else. I emailed his write up and explanation to the appeals representative assigned to my case.
When I woke up this morning 9 Sep, I called her to check. She said they denied the claim again. The funny part is she quoted the issues sited by the first technician. When I tried to explain to her that she was talking about an old assessment all she could say is that someone will email me the info. Finally, I got the email that, once again, quoted the information provided by the first tech. They still are not taking into account the new assessment and continue to deny my claim.
I signed up on the 11th of Dec. on the 23rd of Dec. my water heater started acting up, called and was told it would be taken care of, 2 days later called back they said oh its too early, but we'll bump up your start date, the next day received an email, we can't find anyone, but you can. so i made an appointment. had to pay $200 out of pocket to get it fixed, called to cancel and they charged me $50 to cancel and $50 to change the start date, They Did NOT help me but got $ 100. out of me and all I received was Rude Service. They are a Scam!!! be smart don't go with these Nasty Peopl