First of all this is not the first time this has happened. I was told I owed for phones I didn’t purchase and I have my receipts for my phones. This one takes the cake I made 3 phone calls today to TMobile regarding some major issues regarding my payments and how they were made and how they decided to post them. I was told to look at their website page and I would see what they were talking about. Ok I did and I found even bigger problems for one on their website I printed out what payments were made between October and Jan. 16th 2018. Well I found that one payment is missing and another payment they State was made in cash which it wasn’t it was made by credit card and that’s not cash.
So I bring that to their attention and I’m told I’m wrong how can I be wrong when it’s from their website and I have print out. Also on one of my bill one of the payment is actually split up as in I paid a certain amount in cash and they took one of the payments and split that so it’s inaccurate on my bill. So they have no accurate bookkeeping and it affects my account but to try and get through to anyone at customer service is a joke. Can’t understand them nor do they understand what your saying and their apps. And webpage and what they are looking at don’t match at all who do they think they are fooling
I was on my way to work mid October and the two weeks before I staeted to have car issues from hell but this night my car over heated on a mt road acoworker saw & stopped to give the 2 other coworkers riding with me a ride up the mt to work.
One of the coworkers that was riding with me called her x to help me take my van back to town I missed work that night.
The next day we were working on the car & while we were talking with her brother about the series of things that had happened for the last 2 weeks I mentioen it all started right after I bougt the T-Mobile Drive & sync : then he said his sisters car had the same issues, and she bought one of those hot spots too (pun intended)
Then wefigured out we had both bought t-mobile drive and sync hot spots at practically the same time .
But she was working with in S Dakota & I was in Colo Mt. region.
That was why she had to change assignments and why she needed a ride to work!!
So when Her car over heated she was not so close to help as I and was forced drive her car to it's death.
She also said this device would say out of range when I was sitting in the drivers seat and it plugs into the scanner plug directly below the steering wheel.
i had already reported that to T-mobile, and had one of the reps from a s Denver store try to help mehehad no luck and told me to call tech I had already they tol me to have a store rep look at it.
T-Mobile refused to give me a refund saying the grace period was over even though they had on record I had not used it since I got it & the dash lights and head and tail lights went out right after the first time the van started over heating
i replaced raidator cap then the lighting problem thelast thing the scaner had no power going to it and my radiator fan wires shorted out and fried at the same time.
Even though i found it strange all the wiring issues started about a week after I got the drive and sync I wasn't covinced untill I found out my coworker had the same thing happen with the raidiiiator fan wires and scaner when she had bought it stricly for the road side assitance and it left her out in the middle of nowhere and no wireless no phone service.
With no backing by T-Mobile for either one of us.
I was forced to buy a car that i can not afford the payment the car dealer drove me from Denver to Frisco because the bank messed up the paper work so bad
i had to take the bus back down andwas late for work by the time they got it all in order I ended upspending 3 days in the bank and no refund for the device they are still charing me for.
She is still without which is another story.
If anyone else has had similar issuews I woul love you to step up so T-Mobile can see I did not make this story up!
Although nice customer service. TMobile sells Apple products and warranties and they are unable to trouble shoot or offer really any repairs in their stores. Therefore if you have issues with your 800.00 plus product you can call a 1-800 number or drive around to get help. This is suboptimal and defeats the purpose. They are unable to really help with even mininmal trouble shooting. This is problematic for elderly or those with low technology abilities. Consider this when deciding which cell company to use.
This particular TMobile store is definitely a poorly managed facility with undertrained employees. I went in for a new phone because my old one was stolen and I was just going to pay my remaining debts and balances beforehand but the employees in the store told me that my license (I'm from Idaho) was fake. Since it is against the law in New Jersey to be in possession of fake ID, I asked him to call the cops. Simple right. Or even mall security because I've been pulled over and everything with this same drivers license and I know better than to think that Tmobile verifies better than the cops who also run the Drivers License number. He refused to do either and laughed my frustration off with his employee and said that I wanted him every to risk his job over one phone, then he said maybe 20... but not one. So basically Tmobile hires scammers themselves??
One of the employees working at that time informed me that he was the manager and that made his behavior even more inappropriate. The other male sales representative told me that there were supposed to be three "hieroglyphics" on my Drivers License, to which I responded that if there were supposed to be three "hieroglyphics" that they would be there. As I made that statement, the manager scoffed and repeated the word "hieroglyphics" as if I was the one who wasn't grammatically correct. I very well knew that there were holograms on all licenses, but I was simply repeating his associate. I also tried to respectfully explain to them also that the state of Idaho recently changed their Drivers Licenses. I just got my new drivers license in June so I said maybe the system wasn't up to date and he put me off again once more and tried to downplay that claim by saying that their systems basically can't be wrong. I've worked in multiple corporate offices and I won't stop calling you alls bosses until something is done because customer care informed me that under policy you guys should and could have still taken my ID and asked me verifying questions and filled out some paperwork. He didn't even try to call customer care for me at all either. Terrible experience. I had to also file a claim with mall management against this particular store.
T-Mobile advertise that they had 4G Networks but they only had 3G. Marshall at the Arrowhead store said they have coverage,in Deer Valley Anthem Cave Creek and Carefree. (Very,very, poor coverage) Also said he would take care of my transfer fees of $600 per line. And transfer the text messages so we didn't lose anything.(Didn't do either promise) I got home found out I had no signal they sent me a cell phone booster it didn't work I didn't get around to returning it they tried charging me $325. After 6 months of yelling they finally took it back to give me a cell spot so far I still don't get good signal in my own home in Glendale Arizona their coverage map shows I do, so they sent me a cell spot a stronger cell phone booster. Then they told me I should use an iPhone it might get better coverage, so I purchased one it didn't make any difference I was up in Wickenburg and there's many dead spots too.
(Every time I spoke to Tmobile I reiterated the. fees and my experience) (FAST FORWARD 2 YEARS) They STILL do not have good coverage in Cave Creek Carefree Anthem Deer Valley many dead spots they're map shows they do . Because the poor service, I had no gps signal missed appointments the company I was with and I got fired. Angry, I called them up and started yelling I want my transfer fees it's been 2 years, they finally escalated my problem to executive customer care. I gave Tmobilea $650 no interest free loan. With this experience my email advertises TMobile suckyness. All my user names are TMobile sucks, and now I am not getting emails from YouTube. Sometimes phone calls don't go through and I'll get a voicemail text msgs, server errors dropped phone calls are part of T-Mobile service. False advertising, bullying, violations of the Fourth Amendment rights, seem to be TMobile way of doing business.
I purchased one new phone and 2 sim cards on 9/20/2017 due to the fact that Luke, T-Mobile Store Manager, said that the T-Mobile service would work just fine where I lived. He stated that I was right between two of their cell towers. However, after arriving home that night, the two phones would not make calls nor receive data. When I did get data through, it was very slow. I called tech support that night after midnight. I called again the following afternoon to level 2 tech support. She informed me that I lived in a bad area and after running several Speed tests. They were all like 1.3Mbps down and .064Mpbs up. Tech support said that is the best I can get where I live. It was 2G at best. She said that because of this situation, I should get all my money back without any restocking fees. T-Mobile refused, after only 2 days to reimburse me and the way I look at it, still owes me $105.51. Several times it would just say Communications Error - it wouldn't even connect to the cell towers at all. I may be looking at this all wrong but I feel I was lied too and deceived and ripped off.
My boyfriend and I had an account with T-Mobile. It was in my name, he was an authorized user and we leasing 2 phones. When we broke up, we decided that since he makes more money than I do that we were going to transfer the account to his name. We asked T-mobile if we could do a transfer of responsibility. We were told yes, and all we had to do was have both of us on the phone and if I gave permission, I would no longer be billed. So this is what we did.
We told them that we wanted to terminate service for one of the phones. They did not terminate one of the phones and only suspended service so they could continue to bill me. They did not transfer his name to my acoount, they shut my account down. opened one in his name and billed me for the devices. I was then sent a bill for $307.
When I called to ask why I was being sent a bill, I was told that it was my boyfriend's fault becuase "he didn't specify that he wanted to take over the devices, only the lines". This is not true. We told them we wanted him to take over THE ENTIRE account!That is like selling a car and then billing someone because they didn't specify that they wanted the tires!
Since I was told that I "owned" the phones, I said that I wanted to terminate sevice to the phones, and I was told I could not do this, because they had opened an account in his name. I asked them how they could bill me for devices but take away my ability to determine whether or not they have service on them. After arguing with them about this point for several minutes they told me I could block service to the phones. I asked how long it would take and they said an hour. One hour later I called and there was still service on the phones, so they did not (AGAIN) do what I asked them to.
When we had an account together the cost of both phones was $150, $75 per line. I just got ANOTHER bill from them, and for some reason, they are charging him $75 per line (1) and they are charging me $126 per line (1). SINCE I have tried to transfer this account to him, I NOW have a bill for $435, they still have him as a custoner, and they have effectively increased the payment from $150 for two phones to OVER $200.
We told them on July 31st that we wanted to cancel one line and they have been charging me since then for a phone that has never been used since that date. We assumed, wrongly, that they had done what we had asked.
I AM DISABLED. Four hundred and thirty five dollars is OVER half of my disability. I struggle to support myself as it is. They did not honor our request to stop service to one of these phones, and to add insult to injury, they are going to put this on my CREDIT REPORT. I am VERY angry that I have been billed and overcharged for months on a phone we asked them to stop service on!
It would really help my cause if you would send an email to the address I provided and tell them that what they are doing to me isn't fair. THEY ARE PICKING on somoene who has very limited resources. I cannot afford a lawyer and they KNOW IT! I tried to tell them I am on disability and this is why we stared this process in the first place, BUT THEY COULD CARE LESS!
T-mobile has had NUMEROUS class actions filed against them for deceptive and unfair business practices. I have called the Federal Communications Comission, the Federal Trade Comission and the Attorney General of Virginia.
Thanks for reading my review. I hope you have a pleasant day :)
T Mobile will not rectify any issues caused by there official stores. I signed up on a promotion that will grandfather you in at a gaurenteed service price. the store employee screwed up and did not enter the data in correctly and now t mobile refuses to help rectify the issue. I simply requested that they honor the promotion which they can clearly see that the promotion was valid when I opened my account with them. I opened 5 lines with them and they did not honor the promotion that I was old I was being signed up for. They have the worst customer service. T mobiles advice travel 1300 miles back to the store you went to and take it up with them then following with the statement that the store cannot honor the promotion because as of now the promotion is no longer available. it is plain and clear that there are in the business of getting over on people and providing a good product or good quality service.
T-mobile refused to take calls on certain customers that is on written contact only. i been getting harassment letters from them to stop calling them and refuse enter to t-mobile stores when i didnt do nothing wrong thats acting like you dont want the customer at all with t-mobile the customer serivce is horrible and mean. written only contact yeah right thats refusing a customer serivce and turning your back on a custumer . horrible experince with t-mobile
T-Mobile had a promotion December 2015 to get a free tablet. the only thing you needed to do was to pay $10 monthly activation fee. Our monthly bill has been totally outrageous. I have been asking them to send a paper bill out to us. After all that time I just received the first paper bill. After reviewing this paper bill and making contact to customer service to inquire about this bill. Was told that the promotion did not start until 2 days after we purchased the tablet. When we got to the store the sign was posted at that time. It was set to us the promotion was getting ready to end and we came in just in time. After calling to find out what we have to do to terminate our service since we did not have a contract with them. They said it will be $1,500. I question why and they broke down the price to me. One tablet was $239.76, two more tablets was $168 each. I have been paying on this bill not knowing what we were paying for except for known that the bill was too high. The balance due for equipment and accessories is $513.28. I explain to them about the above promotions that it was a rip off we could have waited two days for it to start. They told us we just got there in time. Why would they put it out on TV radio station the newspaper and had it posted in their store before the promotion start I feel this is totally wrong. I would never have brought a tablet for $238 when I could have wait and get it on sale during Christmas time. I'm hoping that you will be able to help me recuperate my money for the money that they took from me. And I'm sure other people have went through the same thing.
I have spent countless hours (that should be compensated per my hourly rate,) and I have also spent countless dollars on the results of T mobiles failure to safeguard my account. Despite reported fraudulent charges in February 2017, and a request to a) deny any new purchses made on my accouont and b) remove all of my attached financial information from their data bank, I have been repeatedly charged for iPhones, speakers, and data usage. On a monthly basis, someone receives a new iPhone 7 for which I,despite closing my account, must respond to T mobile and the fairly incompetent customer service department. This takes hours. Additionally, their refusal to unlock my paid in full iphone and ipad necessitated a new purchase in April when I signed a contract with a new provider.
T mobile refused to close my account until their fraud department had investigated or until I paid the fraudulent charges for phones charged to me for which they could not even tell me whether or not the phones were ordered online, in person, and if identification was required.
Unbelievably, despite promises by 3 separate customer service representatives to "call (me) back tomorrow" or to immediately delete these false charges and cancel my account, I had to file an FCC complaint to finally get this company to respond. The answer to the FCC complaint did not address the cost of the new iphone, my time, nor the very tangible phone bill I incurred on a 56 minute phone call to T mobile from Kenya because "we aren't able to call you." A phone company.
I wrote in response to T mobile's representative's emailed response to my FCC complaint. They are a public utility that is regulated to avoid this abuse of the position the grant of their airwave implies. I received no response and was not inclined to actually pursue it futher, because I am busy.
But, I just opened today's mail. It was a letter that said "my" password had been changed on an account with a phone number that ended in 4 numbers I have never see before. I have had it and I've filed another FCC complaint. I cc'ed T Mobile
TL;DR: T MOBILE WILL NOT PROTECT YOUR FINANCIAL DATA AND WILL NOT RESPOND APPROPRIATELY TO FRAUD. THEY ALSO HAVE TERRIBLE SERVICE AND RECEPTION. YOU ARE AT RISK IF YOU HAVE A T MOBILE ACCT.
I got ripp off by t-mobile store i paid for 2 cell phones and sign in the contract per cell phone i got the plan for unlimited text and calls well after spending practically 1hr the store person told me that my card was decline so i said ok and left a month later i get on the mail 2 letters from tmobile with the insurance for the phones with the cells number and a third letter was a bill saying that my monthly payment was due i was beside my self , when i came to find out that my account was charged the cells were activated . clearly i went to the tmobile store showed them proof and they said it was a mistake on their part and they will fix it an i will get the cells on july-27-2017 so im still with no phones and have to wait practically a month to get it resolve they even told me i was going to get new numbers
T-Mobile likes to promise you unlimited everything for a low cost, that's how they got me to switch to them from ATT. The deal sounded great, 4 lines at a low cost of about $180 a month. First thing that should have caught my attention was they wanted me to put half down on my phone cost and lease the rest out.
I did that, be it I was so desperate to get in to a cheaper phone bill. It was great the first year of service and then I started noticing my bill slowly creeping up each month. I would call and ask why my bill was going up and they would tell me that it was the rate plan I was on. I don't know anything about cell providers and billing, all I knew was I wanted my bill lower. I kept thinking my devices should have been paid off by the middle of my second year with them and that should have made my bill decrease.
INSTEAD, this is what i got! A notification on my tmobile account app telling me in order to keep my bill at a low cost, I must come in and upgrade my phone and the other phones on my account.
By this time, my bill was up to about $350 and I was struggling to pay it every month! When I called again to ask about my bill and why I received the notice about upgrading and their response was that in order to lower my bill, I would have to purchase new phones and receive the special promotion to lower my bill again. I explained to them I was fine with my phone and the other phones and did not want to change, they did not seem to care and continued to tell me to upgrade and it would lower my bill. The way I saw it was that, I didn't have $400-500 to drop on new phones at that time and just wanted help and they didn't seem concerned. So, I didn't pay my cell phone bill and let them suspend my service and they wasted no time doing that.
In the meanwhile, I sought out another cell provider that offered me a way better deal and got me into a new phone for $20 down and would buy out my contract from T-Mobile. My new carrier made the transactions fast any easy, even offered to port my old numbers over for me, all I needed was my account number. I tried looking for my account number under the TMobile app and they had my account activity very limited to where I could not see my account number or download a detailed bill. It said I needed to call them and that's what we did. The new provider put me on three was with Tmobile and we tried to access my account via the sales rep. The Tmobile rep asked my password, so I gave her the ONLY password I ever use for anything and she told me it was wrong, then she asked if I knew the pin number given for this account. I gave her the ONLY pin I ever use and again, I was told it was wrong and I was not able to access the account. I offered to give the rep my social security number, she said she did not need it and that we were unable to verify the account. Then she said she would text me a code to reset my online password, I never got it! The rep said she sent it five times and that it must be a glich.
I got so frustrated, I hung up and tried again the next day. So, I call the new carrier again to see if there is anything they can do on their end. The new carrier rep said he could try and access the Tmobile account, gave him the info and oddly the account was blocked. I tried to call Tmobile again and told them I want to pay my bill and need the account number, the rep refused and told me I did not need the account number to pay. I was told by the new rep, they have to give you that info. I hounded the rep till she finally got frustrated and very ugly and told me the account number.
Bottom line, I finally got my numbers ported and now its a matter of getting my bill sent to me so the new provider can buy out my contract and the funny thing is, Tmobile IS FIGHTING ME ON THAT TOO! Do they want their money? Obviously not!
Tmobile is shady, rude, and not forth coming about the fine print. Be ware if you are thinking of using them, they are nasty people.
T-Mobile is refusing to unlock my phone because I am changing providers. Theyclaim since I have changes services they are unable to unlock. I have tried on 4 different occasions. One agen told me that since it was a prepaid account, I would have to put in a new SIM card and pay 100.00 and sign a new contract. Now I have to buy a new phone because my phone is useless with any other provider. What can I do?
So my TMobile business representative contaced me saying that I qualified for FREE tablets at no cost. I didnt' believe him so I had him email me the offer saying that I would never be charged for anything concerning the tablets. He sent them to me and my bill jumped over $100/mo. I called customer service 5 times before I finally demanded and got a manager on the phone. The manager agreed that what the employee had emailed me was incorrect, but it would take 3 months to correct my bill. So for 3 months I paid an enormous bill and on the 4th month I received a bill that wasn't what I was told. Instead of $160 for 2 phones it was $1700. f**k TMobile. They lie and they cheat and they steal. Do not ever believe anything that they say. Their employees lie and they tell you that it will take 3 months to correct ant then they f**k you. I had been with them for 7 years but they would rather hit my credit versus maintain a good customer. f**k TMobile.
Approx. 2 years ago i complained to T mobile my services were not working i was getting drop calls and very poor internet connections if at all. Everytime i contacted t mobile i was told some thing different kept telling me i was in a 4G area finally i was told i was not in a 4G area that a new tower was coming. This tower is already up and is 100 yards from me they gave me a free month till the tower was on line still no change. Now my neighbor has t mobile same problem t mobile has given free service to him for 11 months told him the tower is not going in kine till june of 2017 ive been paying my bill every month and t mobile will not give me but 1 month whats wrong with this picture. I have my neighbors information and im going to seek legal rep. Because im getting ripped off t mobile reps have lied to me ive paid for service im not getting for more then 2 years i have 3 lines on my account.
In April I was sold a service package for our new cell phones from T-mobile which we came to find out was not an honored service with corporate T-mobile. We entered the store after seeing a sign stating $80.00 unlimited text data and calls, we inquired inside and the salesman verified the cost as well as buy one get one free phone. We spent most of the day there we asked for any hidden fees and costs and he said there was none it would be $80.00 a month for two lines. He did I advise with insurance it would be $104.00 which was still giving us a saving of $30.00 from our current cell provider. This past weekend we went to the store to pay off our one phone and accessories in full, and then asked what our monthly bill would be and again was told $104.00. I asked if that would be reflected on our next bill and he said yes. I received my bill and it was $169.02. Of course I was surprised and called customer service and after one hour it was explained that the current bill was cut before we paid it off and then I asked what my bill would be going forward and the manager of customer service said $124.00, which is $10.00 less than what we were paying with our other provider. I demanded that they honor the package we were sold but they refused saying they do not have this plan to offer. So what is happening is the store is selling you a low package but in reality you will not pay the price they are selling you and you are forced into a higher cellular plan. A classic bait and switch T-Mobile refuses to honor what we were sold and only offered us a plan that is not unlimited and actually has less data plan. We spoke to a representative, a manager and a loyalty representative all who ignored our concerns. Do not use T-mobile, but if you do and they are selling you a great sounding plan, get it in writing, take pictures of any promotional material (they have since taken the signs down and state they never offered it) and get names or cards of your salesman. They also said we could cancel and go back to our other provider and I said they would have to cover all cost, fee activation etc, of course they refused. Unfortunately I did not get anything in writing I actually trusted them never again.
I had T-mobile service from about 2013 till about 2014 or 2015 sorry my dates may be off a bit. In any case I bought their services for my mother that's in her 70's and as long as she had her Samsung phone it would get hot (so hot while she used it unplugged she would stop talking because it burned her ear) and so after a long while of this phone heating up (From day one mind you) we complained over and over again and we went through all the trouble shooting etc and so finally the phone gave up the ghost and so I filed a warranty claim on the phone and so we sent it in and later the bill shot up $400.00! I called in and they said that the phone was filed under the wrong warranty and it didn't have software issues but the power port which was hardware was damaged and so I said "I'm not paying for a phone that had issues from day one that could have burned down my mother's house killing her in the process" . T-mobile/Samsung sent me clips of the port but that wasn't the issue that caused the problem of overheating it was software related and since I refused to pay what I see as extortion fees for a phone that could have been dangerous to begin with they decided to send the bill off to a collection agency. Let me get this straight... I'm supposed to pay for a phone that I complained about various times that was manufactured by a company that had a history of phones that caught fire that could have killed my mother? Can you say profits over people? Please note that I posted this using a Samsung phone with no overheating issues whatsoever and so I trust the late model Samsung phones just not the one that my mother had that burned her ear. Seems that some people don't care about the elderly in my opinion... Never will I use T-mobile Again!
On Wednesday March 26th I called T-Mobile and recorded a conversation with Ken id#12272222 after complaining about the 2nd refurbished phone in a week and a half. Ken advised me that I could go into T-Mobile store and pick out any device at the T-MOBILE store I wanted and he would put notes in the system so it would be a smooth process. I went into the store and no one could find any notes. Customer service was called and Ispent over an hour with customer service playing the recording to them. They refused to honor there commitment and I has ro leave the store with a broken phone and no warranty. T-MOBILE customer service will lie and make commitments and refuse to honor them. Crooked company that lies to its customers.
T-Mobile has be ripping us for the pass two years now we have be changed for services that they don't provide we are paying for unlimited data but we can not make calls with no internet we will be talking and the calls drop we cannot even read our email I have to pay for infinity on regularly basis just to talk and read my emails we also pay for a Alcatel linkzone device which from the beginning doesn't work when we take it back they say they aren't takeing it back and we are paying for a device that is not working we have being robbered by T-Mobile for the pass year and we need help to stop them I will appreciate if my request will be look into we paying too much money to T-Mobile and not receiving the services we paying for and also they over charging us every month and when we call they will say it a mistake but it still continues we have received a bill for this month for 256.00 dollars and never have services it's so inconvenient that we cannot use the data we are paying for that's not provided by T-Mobile I hope my complaint will bring to stop to this rediculious ripped off of T-Mobile
T-Mobile has been over charging us for service that they didn't provide we cannot use our phones to make calls or go in the internate I will be talking on the phon and the calls drop also they are charging us every month for Alcatel linkzone devices that since the beginning we have it never works when we went to them they aid they can't take it back and there is nothing they can do about it and up till this day they're charging us 25 dollars extra every month fora device that is useless to us we calls every time complaining about the service that we are not getting and they are still billing us for every month I have to be buying internet from infinity on a regular basis to get my calls I don't receive call from T-Mobile data that they said we have unlimited and can no use it to make call check my mail or chat I have proff of how much I spend on a daily basis to buy internet in order to talk on my phone T-Mobile has been robbering us for the pass two years now please look into it to help us with this rediculus robbery from T-Mobile Philadelphia
T-Mobile has now officially become RIP-OFF KINGS. DO NOT USE T-MOBILE! I changed carriers, due to T-MOBILE HAVING LOUSY COVERAGE. T-MOBILE had locked my phone, without telling me. Apparently, this is standard "policy". T-MOBILE REFUSES TO UNLOCK MY PHONE. I had a zero balance with them on the day I requested the carrier change. Now -- THREE DAYS LATER -- they are claiming that they won't unlock my phone because of a balance due. I HAD A ZERO BALANCE T-MOBILE says "Call us to discuss your balance". WITH MY PHONE??? YOU MEAN THE ONE THAT YOU REFUSE TO UNLOCK??? That phone??? Jerks.
So I went to go pay my actual bill I owe for services rendered and had no money on my account to do so. A charge on my account for a cellular company I have never used ever. Vesta T mobile. For the amount that was left on my card to zero it out. 68.74. This is fraud.. we need to do something about it. Now let's hope walmart money card gives me my money back. Single mom with two disabled children. . Good job raping my card of all my money. ...
They singn you up with low price and they charg you any monthly fee they want , never care about customer and how long you wait on 611 customer service , never trust them , for one little small isue need to call several time to resolve and if you are very lucky will resolve after 10 time call , stay with any wirless provider you are at and if you pay little extera it is worth it never switch to t-mobile speed is worst internet its sucks and customer serice is very vorce it is not worth all frostration
they supost to charge me 130 for 4 line with promotion and they never owner me that even i have a paiper work that show i have to pay 130 i need to get my attorny to get to this case it is all frestration and lots time anf mony i wish i was straying with AT&T i lost my grandfathered deal from AT&T for nothing i wish i never done that .
So, my family was with T-Mobile for several years. Never had a problem with them all. Service was good, customer service always treated me farily, but the problems came when we were forced to switch. The reason we had to switch was that my in-laws live in a small town in Oregon. For years, our phones worked fine, until Verizon bought out Unicell. After a about a year of that happening, our phones quit working there unless we were hooked up to wifi. So, we went over to Verizon, then the issues started with T-Mobile.
When I informed them that we were going to have to switch providers so we could have phone when we went to visit my in-laws, they were upset that we were leaving, but ok with it, so I thought. We got the new phones from Verizon, got everythign switched over and in a few days got the final bill from T-Mobile. I called them up to set up a payment plan, they agreed to it, and then 3 days later got a bill from a collection agency trying to collect on the debt. I never once denied I owed money, so when I called T-Mobile to ask why after 3 days they turned my account over to collections, their repsonse was can't talk, need to talk to the collection company.
Now, the debt has been paid, but now I have a black mark on my credit, all because they did not want to wait a week for me to start making payments on my previous mentioned payment plan I had made with them.
From March of 2016 when I cancelloed my account I have been falsly billed for $683. by this company who has ignored my repeted showing of proof I don't owe them anything as evidenced by their own bills.
I wish this company to correct the egregious collection company practices and to restore my credit report or I intend to sue them for damages, using their own bills as proof. I sent them supporting doucments and haven't heard a thing from them.
It's obvious they wish to move to the next level and I intend to escalate my efforts to correct this terrible injustice ande will pursue all legal abvenues to correct this travesty.
On Dec 10, 2016, we went into the store on Kingwood drive to explore the possibility of switching from Sprint on our four children's phones. We were honest about everything we had and owed to Sprint. We were promised an amazing deal and agreed to switch. We spent three hours in the store switching to T-Mobile with the following promised: 1. Up to $650 per line that T-Mobile would pay directly to Sprint to cover cancellation charges, paying off phones, and fees. (We were instructed to NOT PAY SPRINT or they would not be able to pay the charges on the final bill.) 2. We were given an estimated monthly payment of $360/mo which made our bill less than it was at Sprint. 3. $200 gift card per line ported First we were told we would get a text about the gift cards. This never happened. We returned to the store and they gave us an email address where we had to register for them. Second, after registering for the gift cards (and making a choice we didn't know we were making), we were told that we could not have both the gift cards and the phones paid off. THEN we were told the phones would not be paid off because they were leases. We have not used the gift cards and will gladly return them if T-Mobile would pay off the phones. Sprint is threatening collections because T-Mobile has now delayed this two months and still not given what was promised. Our first bill was $411. This is not what was promised. We were promised $360. We went back into the store and was told not to worry about it, that some credits would be applied before the automatic draft went through and it would not be that expensive. It did not. The draft went through taking $411. When we went to the store to discuss the bill, we were told that the $360 estimated bill wouldn't be seen for 2 billing cycles, but to rectify this, they'd give us a credit to our bank account. That never happened. We did not receive any credit on a bill nor to our bank account. After a quick Google search we found numerous instances and complaints about T-Mobile very similar to ours. We were deliberately lied to in order to get us to sign a contract only to find out after its too late that we were scammed. It is no surprise to me that in our three hours of switching to T-Mobile we discussed the fact that the retail clerk would be making a very nice commission off of our contract. It appears she lied about everything we would get so she could make that commission and T-Mobile lets it happen. Now it looks like we will have to pay the $1700 to switch to a service that will cost us more monthly and T-Mobile will not rectify any of it. If it sounds too good to be true, it probably is. Lesson learned!
I signed up for T-Mobile $5 unlimited calls to Mexico in December 2016. This is added to your $40 a month plan. In December they connected me less than a hand full of times! In January they have not connected me at all! I have another cellphone with AT&T and I get connected every time. This is a rip off of your $5, so don't sign up for this!
I've been a customer for years with tmobile and lately it's been a disaster they suckered me into a promotional deal that was supposed to be free. Now all of a sudden I can not or they will not remove extra charges for this promotion and my bill is through the roof plz help
This Report is regarding T-mobile Order Number: 232491790 for (1) Apple Iphone 7- jet Black- 128gb
Ordered Placed on 11-28-2016 at 2:55pm (cyber Monday Deal)
on 12/03/2016 at 9:38pm
I tracked my order using tracking # 1Z3V891R1238689725 and order was on its way.
on 12/07/2016 at 8:49 pm
Tmobile Confirms delivery of order. But Order was not delivered at my home... since it has happened before in which orders are claimed to be delivered one day but arrive sometimes up to two days later, I decided to give it a couple more days.
on 12/09/2016
I called T-mobile to notify them that my orderd showed delivered but we never received it. A gentleman By the name of Gerardo informed me that they will begin an investigation lasting 5 to 6 days and then send me a replacement.
On 12/19/2016 at 8:50am
I called Representative Nate employee #74267- said: Investigations are taking 13 days because of the holidays. He procedeed to fill out a form Id 06809422 to replace the order. said he will call me back on 12/22/2016 or 12/23/2016 to inform me of my order status. HE NEVER CALLED!!
on 12/28/2016 10:38pm
Representative Eduardo emp # 241524- informed me that the money was reimbursed to my card and that the phone was recovered. said money was reinbursed on 12/20 and to please give it time to process and call back on 01/03/2017 to place a new order (same phone and next day service at no extra charge)
on 01/03/2017 at 9:50am
I called and representative Armando emp # 274618 picked up. I immediately asked him to transfer me to a supervisor due to my experience with previous representatives. at 10:05 I was transfered to supervisor Jose Arteaga emp # 239259. I explained my situation and the struggle to either get a replacement phone or my money back.. He the says to me that the money cannot be reinbursed because they do not have the phone returned and will not send another until they revored it. I told him that on 12/28 Eduardo informed me that they had the phone! This supervisor proceeds to say "we dont". I asked him what will happen if they dont find the phone and he couldnt answer my quuestion... just said, "we have to wait to recover the phone then we wil reinburse your money. I once again asked him what will happen if they dont recover the phone and he said rudely, "I already told you! I asked him to repeat the answer for me and he said the same thing.. "we have to recover the phone and then we will reinburse you. Then he says, " oh this order was an internet order! you are talkin to the wrong department, let me transfer you to the right one. Jose then transfers me to representative Taleah emp #3803092 I once again explained my situation to her and then she transfers me to representative Asia emp #4056 who will better serve me with this issue. It is now 10:33am and I have been on the phone for 43 minutes with no where close to being helped. Asia proceeds to tell me she is sorry for all that has been happening and tells me thast she has just confirmed that the Iphone was returned to Tmobile and that they will refund my money by monday 01/09/2017 and that they will call me back to make a new order.
on 01/09/2017 at 10:55am
I call them: representative Luis emp #1760079 picks up and I AGAIN have to explain this treturous situation... he was not able to help me and at 11:13am he transfered me to Carlos emp #20143197. another person to hear my story.. said he was sorry and claimed that the money was already reinbursed on 12/20 and that possibly order form id 06809422 was the wrong form filled out and that he will fill out the right one. I asked him for the number of the new form and he said he didnt have a number yet but to not worry, he was going to fix everything.
on 01/13/2017 at 9:45
I called and Jennifer emp #278768 hung up on me claiming that the connection was bad and she could not hear me..at
so extremely frustrated and on the verge of a nervous breakdown, I call my friend Rodney Jackson and ask him to help me call them. He agrees to help me and we got to speak to Mel emp #81323 explain everything to him and he agreed with us that this situation was ridiculous. Said he will fix this and will send me the Iphone today. He just needed to get an authorization. said he will call us back in 2 to 3 hours. He called my friend Rodney Jackson around 1 to 2pm and told him that they were allowing the investigation team rap up in no more than 3 days and then the order of the Iphone will be processed.
on 01/20/2017 at 11:01am
representative Jacky emp #205143 was not able to help me and she transfererd me to representative Jack emp #330332 but he could not help us so once again he transfered us to a third representative Raquel emp #50328 from DEALING DEPARTMENT. After 20 minutes of waiting for her we noticed she had hung up on us... at this point my nerves are shooting the roof and my friend Rodney is so frustrated that he suggests we call a tmobile store located in Sylmar California at Glenoaks and Hubbard. We spoke to the store supervisor Richard, asked if he could help us and he got very defenssive and kept interrupting my story. Finally he listened to what we had to say and says to us "if the money is not reinbursed and the iphone not delivered, if you come personally, i can give you an Iphone to replace the order not delivered.
on 01/23/2017 at 11:00am
I went to the Tmobile store located in Sylmar off of Glenoaks and Hubbard. Retail store manager Richard emp #41004 listened to us and he called Care Representative Christopher K emp #1227204. Richard then made an update on the situation but did not give me a replacement eventhough they recognize and take full responsability for the mistakes made in handling my case...
I am a loyal customer who has never made a late payment even after this company took my money $715.48 to be exact, and has yet to give me the product I paid for... I cant believe they still have the audacity to not issue me a new phone or give me my money back as soon as now.
It is necessary that Tmobile re-trains all of the mentioned employees and all those others that were poorly trained in customer service skills. major training is also neeed in how to deal with issues such as mine so that their loyal customer doesnt end up speaking to 40 representatives before getting an answer that who knows will solve the problem...my money is still not in the bank nor the phone in my hands! This is theft
T-mobile is continuously billing me about a phone that I returned.
I have been making calls since December 2016 ~ January 2017 and they are threatening me to collecitons.
I've spoke to a rep who said, return the device and I will just have to pay the balance of the bill which is <$40.00 . They are charging me $638.64 for something I returned. I was on a non-contracted plan .. The package tracking # is 1ZRV91769098590599 .
Delivery Details:
Weight:1.00 lbDelivered On:12/23/2016 12:45 P.M. Delivered To: COPPELL, TX, US Received By:ROBERTSLeft At:Dock
I also called multiple reps who said they were going to call me back and follow up with the case and no one has done so.
I am T-Mobile loyal and happy customer for over 7 years; the reason I am writing this hoping to get some assistance as I am lost in the woods; to being on past Thanksgiving holiday I went to a local T-Mobile store located at 66 Ogden Ave Downers grove IL 60515 I went there with my brother in law as he wants to get the Thanksgiving promotion T-Mobile was running at that time to upgrade cellphone with trade in of old phone, at that time store representative offered me the same that I can upgrade my iPhone 6 (64gb.) with iPhone 7 (32gb) all is needed that I have to pay the $100 initially and the tax on the total value of new phone and give my old iPhone 6 as a trade-in with no changes requirement to my plan; so I decided to move ahead with the offer paid off my old iPhone 6 renewed the contracted on my plan and was given iPhone 7 (32 gb) with the promise that I will get a credit for phone payment on my statement each month.
Over 3 weeks before I found out that I am getting charged for iPhone 7 and not getting any credit of any type; I called T-Mobile corporate store and were told that I have to be on unlimited plan to even get the Thanksgiving promo they suggest me to go back to store, I went to store I received the phone from a number of times (4 times or more) and every time they asked me to come back again or tell me they will contact me which they never did Store Manager Ryan one time don’t even come out from the back of his office and he was talking to me from his office, I never had such embarrassing situation in my life it’s so frustrating that I feel like I don’t have any option; at this time I am so disappointed with this whole situation with this update it feels like that your franchisee (T-Mobile) store literally ripped me off from my old phone cheated me right inside the T-Mobile store.
This whole situation is very frustrating I feel like ripped off at T-Mobile franchise not sure T-Mobile is conducting business this way and treating loyal customer myself like crap I also called many times to T-Mobile support many times to get help but no avail this store is located at 66 Ogden Ave Downers grove IL 60515 as per the manager the sales rep did this blunder with multiple user and he is no longer employed there and store manager is not interested in helping me at all.
At this time; all I am trying to get is to clear this issue please either provide me credit and honor the deal if not kindly return my iPhone 6 (64 gb) and any additional charges I paid for monthly, fees, monthly payment so I can just move on; if T-Mobile is not returning my phone and not fixing the problem then it’s a total fraud as I didn’t get any payment or credit for my traded in phone which is an act of fraud.
My brother in law who also upgraded his phone using same promo went to corporate owned store in Michigan as he live in Michigan (he was visiting me on thanksgiving) they resolved his problem.
I need someone to please look into this matter, I consider this as fraud by your store / franchise and I like to report to T-Mobile corporate and other related authorities / individuals.
Just done speaking with at T-Mobile customer representative with ID#121251 I am literally told that can’t do anything and even hang up on me almost everytime.
I have a transportation company and a acount with T-Mobile. On Sept 10th 2016, a store employee stole 5 iPhone 6, put the transaction on my account and apparently quit the job, taking the iPhones with him/her! Since then, I contacted T-Mobile customer service and both store managers to resolve this issue and they have been giving me the way around! The T-Mobile Store can NOT produce a contract with my signature or any Camera evidence of me purchasing these iPhones, but they keep refusing to remove the phones from my account! They keep saying, they are investigating, but nothing is hapening! Now its January 2017 and I still have 5 stolen iPhones on my account I have to pay for!! Do not, I repeat - DO NOT use this store to do your services!! They will rip you off and give you the way around! First time we enter this store to switch from Sprint to T-Mobile, transfered 3 numbers and we gave the sales person 3 Sprint iPhones. Later on we discover we only received credit for 2 iPhones, because the third iPhone was stolen from yet another employee. Apparently before he quit his job, He scanned some cheap old phone instead of the iPhone we gave him and, he took our iPhone with him.
I am contacting my attourney, channel 13, Facebook, the Orange County Consumer Fraud protection Agency and anybody else willing to hear my story! BE WARNED!
The nightmare began when I made the mistake of leaving AT&T and making the switch to T-Mobile. It has been an absolute nightmare and has cost me three times the money I paid at AT&T.
I was not able to make most out of state calls so I called T-Mobile and their response was that these people blocked your number and we cannot help you. This crap went on till August 23rd when I decided to go to a AT&T store to cancel T-Mobile and go back to my trusty AT&T. The rep at AT&T, his manager and myself were on the phone when I canceled all service with T-Mobile. We asked the T-Mobile rep if all lines were canceled and they responed "Yes" and sent confirmation code. A month later I get a bill from T-Mobile stating I owed them two hundred dollars for a month of service so I contacted T-Mobile and they said I never canceled service. What a nightmare. This went on till December even though I canceled service a dozen times. I haven't even mentioned the customer service rep that stole my credit card info and ran up a $2000 dollar bill on my credit card.
When I signed up for service I bought four phones on a contract which were all paid off within three months. When I went to unlock the last phone which I paid $800 each they said they could not unlock unless I went back to T-Mobile.
These people are outright crooks ripping off people out of millions of dollars. I have hired a lawyer to go after them but hoping for a multi million dollar class action lawsuit against these crooks. I feel sorry for the other people going through the same crap.
They have swindled thousands of dollars out of me in 6 months.
This ripoff started with a very friendly phone representative named Jorge Cordero, who promised the world, including that my new iPhones would arrive within 24 hours, and I paid for the rush shipment. The phones didn't arrive for a week, and were left at my doorstep rather than have someone sign for them. Within the first week, I received a bill for the first month's service, which was approximately $30 higher than promised. I canceled the account and returned the two devices. They were received in T-Mobile's warehouse on 12/13/2016, verified by UPS. I contacted customer service and was told that I would receive a credit of what I paid ($336.83) to my credit card. By 12/19 I still had not been credited, and called T-Mobile. I was told the credit would be processed within 48 hours. Today is 12/29, and I still have not been credited. I phoned T-Mobile yet again, and after explaining the situation over and over again to four different people, I was finally told that the credit would be processed by Friday, Jan. 6.
T-Mobile's practice of love 'em and leave 'em left me disgusted. Mr. Cordero gave me his cell number as well as his T-Mobile email address, but the moment I started to complain, he never returned phone calls or replied to emails.
Erin Chowdhury/ Deridder came to our office unannounced and offered us 5 new vehicle sync-drive tracking devices and 2 samsung touch pads absolutely free. I was very clear in emails and texts that we only wanted equipment if it were free with no strings attached. She emailed me Tmobile contracts and we signed without reading all the fine print, because we generally trust people as I am a very succesful business owner of 3 businesses. My mistake, because as it turns out Erin Chowdhury was able to add 6 lines onto my account! When i received my first bill, immediately contacted tmobile who told me we had no orders or scheduled deliveries of equipment on the account. After several angry calls to Tmobile I finally got someone who understood and canceled all the new lines and credited my bill for new charges. T-Mobile has no record of Erin Chowdhury and infomed me that the representatives do not go into businesses to sale equipment or make deals. Watch out for Erin Chowdhury!! When we asked her if we needed to read the fine print of these contracts, her response was "no, that is what I am for" She later emailed asking for credit card numbers and ccv codes, thank god I never gave to her!! Beware Erin Chowdhury/ Deridder T-Mobile Representitive. 503-348-6983 [email protected]
From the start of my relationship with company and its representatives were deceptive to down right out right liars. We were with verizon and they had a promotion that would transfer service from verizon to them. We were told that we would get buy one get one free and they would pay off our other phones. Additionally they would give us a trade in value on the phone. This sounded to go to be true so I asked repeated what they said and they said absolutely correct. I then asked the stpre manager to please confirm what the sales rep had stated because it seemed to good to be true. The sales manager did in fact confirm that the statements were true. Give me a trade in value on the phone that I was trading in and additionally they would pay the outstanding balance on the phones that I owned on with t-mobile.
Guess what they didnt do that inspite of the fact that both the manager and the sales rep would in fact do it. They shorded me about 800 because the total credit was only what I owed on the phones. If it sounds to good to be true it is escpecially if it is from TMobile representatives. Apparently the company does not care what its reps says. none the less i stayed with the company for several more months. Finally due to the lower quality of service, I decided to change to another carrier that has better service AT&T. To many reception and download speed issues with T-Mobile. When I cancelled the service I gave them a reasonable chance to save the business but they did have any great retention programs. They will invest in new customer but if you are an existing customer well you are not worth much.
I don't understand the logic, why a company would take this approach but they do. When I cancelled the service I had a zero balance on my account. The next day when I called back to confirm that account had a balance due 230 balance. I inquired about the balance and they said it is in your service ageement. I advised them no one ever told me that. Now I am very specific in dealing with larger transactions. I work in a field that requires me to be very specific about terms and conditions. Misrepresenting facts in any way could cause me to lose my license. I think cell phone reps should have to be licensed after the apparent lack of honesty and unfare dealings. At least their would be repercussions for lying to customers which in the above issue amounts to fraud and theft.
I asked additional questions is there anything that I should know about this service that could effect me if I cancel my service. They did tell me I would have to pay off the balance on my account for the phone purchase. That is okay because it was disclosed. They ever talked about being charge a full months service regardless of the time frame you use the service in a billing month. When I mentioned this to the representative they simply disconnected the call on me. I waited 20 minutes to get that response (you should know) (We dont care what our reps say) and (oh by the way we just hang up on you if you dare to raise a concern). Wow.
I have received a new phone service with a diffrent phone company carrier as of Sept 20, 2016. I am still being charged from services that I no longer have and it is now December 2016. I had allow family mobile to take their monthly payment out of my credit card by auto pay. I have been asking this company to stop payment and reimburse me for the months I have not had celluar services with this company. I was inform to email [email protected] they are given me the run around and saying that I have usage for Dec and need to make a payment.
After 9 years as a customer at Tmobile they insist on lying and stealing my money by mixing my words. I purchased 5 lines onto my account in the past 2 years. I now demanded only one line unlimited data. Their idea of Ulimited data is a farce. 3 months now they bill 300.00. I call to recancel the other lines. They are still on my account because they didnt CANCEL the line. After 2 hours on the phone and 3 agents it was finally time to summarise our conversation. Once again they failed to CANCEL the other 2 lines. So i would receive a 4th month at 300.00. Are these people retarded or trained to Scam? I wonder how they would react if their employer pulled this on them? "How many notations on file and phone calls will it take you god d**n morons?" is what I question every month. Unbeleivable. To add to their blunders they claim its the FCC that decides randomly who and when your unlimited data is slowed down. Yet cant reference a FCC rule number about that. Big Brother? or a conspiracy??? ooooohhh...
Most recently invested approximately ;$800.00 , possibly for a Galaxy phone. I purchaed the phone cash. I wished to make monthly payments. I purchased the phone in , Fountain Valley California. While purchasing mever met store manager as I recall. Next: Subject to possibly indirect hazing and stero typing. By female white adult . Her status is possibly in sales. Her indirect stero typing comment was : " What did do to get that kind of money"? What she meant is perhaps racial and derogatory. Most recently came in to make a monthly payment. I did oddly notice a monthly unjustfied increase in monthly payments? I met , A.K.A. at will
employee: Martin. Described as a male Hispanic adult. The date was , approximately : Dec. 1, 2016. What did appear very suspicious when I was making the monthly payment is the female white adult that initialy made the indirect possible racial comment gave at will employee Martin a high five with her hand. Question : Did this mean bye? Or did it mean a form of indirect communication , meaning turn off his service. That day or following , after paying: $ 54.63. No internet. Could not get email or go to Face Book. Next day. I called. Dec 2, 2016. Male answered phone. I indicated I want a refund. His responce come on in will discuss it. I stated , I'm
not coming in to discuss anything, I want a refund. When I went there . Observed a male Hispanic adult out side speaking with some one. His shirt indicated he was affiliated with : T.Mobile. The female white adult inside: Indicated : " We don't give refunds for pre-paid phones". I had just drove all the way from the city of Orange to Fountain Valley California. I asked for a copy of this unjustfied policy. She refused. Instead threatend to call the Fountain Valley Police. To ask for a copy of a unjustifed policy , there is nothing wrong with this. Especially under the : Freedom Of Information Act, The Right To Know Act, The Public Records Act .
To include: The Federal Trade Commision Act. To take any persons money and provide services. This is : Petty Theft. If under thousand dollars. If above or at $1000.00 is possibly grand theft. Breach of implied contract is: California Civil Codes: 3300-3400. Note: No employee is required to do anything unsafe or ilegal. California Labor Code:6300. Note: To some extent if at will employees strive to stick together to do a wrong thing this is : Aiding and abeting. California Penal Code: 31. Example: The L.A. Sheriff Dept , mistreating inmate abuse. This is a example of employees sticking together to cover up a wrong. To include: Violating: California Govdernment
Code: 12900. To mislead the public is a violation of: Misrepresentation: California Labor Codes: 1050-1053. False Advertising is : Business and Professions Codes:17200, 17500, and 17509. Its unknown exactly the fraudulent activity that is taking place in detail at the : Fountain Valley T-Mobile. However: I'm very sure that if nothing against public policy is taking place then , this means none of the at will employees will mind volunteering for a test to prove their complete innocene of any wrong doing. To include: The female Asian adult supervisor. By the use of the : ( Trinity Of Truth Test). With these pre-requsites: ( A.) Blood and Urine test
basded on body weight. ( B.) www.no.lie.m.r.i.com. This is a scientific test . To determine honesty or deciept. ( C.) California Evidence Code: 801.70 . The lie truth test. Sodium pentethel. ( D.) California Evidence Code: Section: 795. Hypnosis. I'm very sure upon investigation up reported and disclosed other complaints from other consumers / customers, I'm sure all prior and new at will employees of; T. Mobile of Fountain Valley California. Won't mind being subject to volunteering to be subject to three forms of scientific evidence. Espeacially when they are aware, they are being tested and filmed to be posted for : You Tube. NOTE: If they do
refuse will cause : ( reasonable doubt ). This can mean in the minds of consumers , something not legal is going on. Then athorities should eventually investigate.
I am a T-Mobile customer for over 12 years & have not had any big issues with them till now. I was at the T-Mobile store on the 11/21/2016 and I was informed that my account qualified for 4 FREE phones if I change to T-Mobile one plan and get 3 lines (4th will be free) for 120/month - unlimited everything. This sounded too good to be true especially given the fact that I had recently received 2 phones from T-Mobile on my existing lines a short time earlier. I requested that the store make sure that I qualify - the store manager and the sales person assured me that I don't have to worry about this.
I still had difficulty believing them so I made them WRITE this on the receipt and had both of them sign it - I will attach the receipt to this if I can. Few days later I noticed my bill was much higher than 140 that I was promised so I called T-Mobile several times and they told me that I don't have to worry about it, the bill will get reduced as the credits were applied, to 140. I also have recorded these conversations (My dad always told me that if it sounds "too good to be true, it probably is" - so I take my precautions). I am happy to provide recording of these conversations also.
Now I receive a email from customer relation (after I called them again for high bills) that the plan for 140 didn't even start on 11/21 and that it actually started 9 days later but they will be "nice" to me and give me the phones for $99 dollars/phone (400 dollars total). This is unacceptable to me. I have T-Mobile store manager/sales person hand written note that the phones were free and also recorded conversation with customer service that my bill will be 140. Now that I switched my brother and mothers account from ATT to T-Mobile (to use the 4 lines), I am told that I do not qualify. Every time I call T-Mobile, I waste at least 40-60 mins and I've called at least 10 times over last couple of weeks. Please help
I have been having issues with my outgoing call being delayed. Taking thirty seconds to over one min and a half. I reported this to t-mobiles tech support team back on 9/29/2016. This has not been fixed and the network team has closed all the tickets I have opened. They are stating there are no issues to be found.
On 11/29/2016 I was put in a situation where I needed to dial 911 from my cell phone. When I tried to call 911 on my cell phone service was at full service. And the call would not connect. The call just dialed for over 2 minutes and did Never connect. I also tried to call the non-emergency phone for the local police department and again the call would not connect.
On 11/29/2016 I called T-Mobile tech support and reported this to them. And again all the can offer was to open a ticket with the network team and it will take 72 hours to get a response. So now I am stuck with a phone that will not call 911. This is putting my safety at risk and I will not be able to dial 911 from any phone I am paying for.
T-Mobile told me they would pay off my contact with my previous Cell companie $ 958 later out of my own pocket still no money off T-Mobile again told my phone bill would be $240 a month and had 2 months of a bill for$329 and now my bill has been $289 T-Mobile service sucks dropped calls everywhere my boost phone worked better
You deposit makes it impossible for me to take advantage of the offer so I CAN BUY ONE but not get the free one THAT makes it a scam! Because I have poor credit BECAUSE I AM POOR I can't have a free phone WHEN I PAY for one.
THIS is what is wrong with the world PEOPLE with more money get things FREE where people who PAY for them can't even get FREE items that come with the things they PAY FOR>
I signed up with T-Mobile late June of 2016. I made the switch because I was under my mothers family plan and we ran out of data because it was shared, T-Mobile was more affordable and had unlimited data. I went to the Kirkman location in Orlando, FL and was greeted by Alex, she was really nice and helped me get set up. She told me that they will take our current devices and give us an instant credit to the account as well pay off our obligations with att wether it was contract or paying off the installments left on the devices. I made sure to be clear and went over it again will alex and she explained if I owe $450 on my phone that I will get a mastercard gift card $450 (not that it will be 450 minus the instant credit).
I went ahead and switched my wife brother sister and my own phones to T-Mobile for a family plan. 3 weeks later i get an email saying that im getting a gift card in the amount of $530 while i still owed att $1600 for the devices. I called T-Mobile and this is when I found out I had been mis-informed and that the instant credit they gave me for the phones to cover taxes and activation was deducted from the amount. I honestly believe Alex just didn't know what she was talking about, but I called T-Mobile and no one wanted to help rectify the situation. I went to the store the following day and spoke to Allison a Manager at the store, She told me that she will speak to Alex and she will also find out exactly how much I was shorted on the gift card.
She said this will take her a few days to handle but they wanted to keep my business and she will make sure she makes it right. Thursday came and I didn't receive a call, I went to the store again the following week and I saw Allison on a desktop typing away and she saw me as well, didn't acknowledge me and I waited for 30 minutes and I couldn't wait any longer and I told a rep there to let her know to call me and gave him my info, again never received a call. At this point I was complete disgusted and wanted nothing to do with T-Mobile ever again. I went back to ATT and im happy paying more knowing im not being lied to and dealing with horrible customer service. I've complained through BBB and these individuals do not want to help and they're supposed tombs higher ups.
I am outraged, disappointed and infuriated. I've been a loyal customer withT-Mobile for 9 and-a-half years (when I easily could have switched carriers) and your company is treating me like garbage! This is top 5 of the worst customer service I have ever experienced, providing the type of cut-rate, bargain-basement “customer service” one might expect to find at Spirit Airlines or the likes.
As a small business owner, 10 days without a working phone is tantamount to a fortune in lost income, and the best you can offer is a $20 credit for a prepaid phone? That is pathetic. Yes, I understand, since a supervisor made it very clear to me that my contract states that I must pay for my phone, regardless of whether it is lost, broken or, in my case, inoperable due to a software malfunction. That you expect me to pay close to $200 for the refurbished phone you are sending me is appalling.
You clearly have no regard for the inconvenience of having to be on the phone with your representatives about 8 times in total now, for about 30-60 minutes each time. You have no regard for the fact that I run a small business and do not have time to run out to Walmart, as your representative suggested, to buy a $20 pre-paid phone. You have no regard for the fact that I have a dog who has had two seizures today and that I can't even reach my husband, who was kind enough to give me his phone to put my sim card in.
And FYI for all you TMobile users out there: the $12 you pay each month for insurance on your phone is going towards a used or refurbished replacement. In fact, the replacement phone will not even qualify as an Apple product if Asurion uses non-Apple products when fixing it. Which, of course, they do.
I switched to tmobiles 2 months ago. I have in writing where they said my bill would be $129 per month plus tax period. I have talked to them on many occasions and every time I talk to them my bill changed. It changes 9 times in 1 day! Last month it was $318, this month it's $173 next time I talk to them who knows what it'll Be? I was told I was on a payment plan for the $318. I paid $ 200 before I went to bed and got a confirmation text. I went to bed and woke up the next morning to find another text confirming another payment of $118 . What? Really? I went to their fb page and saw countless people complaining about similar experiences.. along with gobs of other complaints. I was fine til I got my first bill and saw $ 318. I was past my 14 day period so I couldn't return the phones without paying a ridiculous amount of money. They wait til your 14 day period is up to give your first bill so you're forced to buy the phones. I'm a businessman and if I treated my customers that way, I wouldn't be All I want is to return my phones and go back to without hurting my credit. But after all I've been through with T-Mobile I'm taking the ding and going back to tomorrow.
I joined t-mobile between August 10-20th they forced me to leave AT&T then when I joined they send me a cell phone and an iPad that didn't work the SIM cards where already used illegally!i returned everything and I was expecting a refund and they refuse to help me!they Send me threatening letters that I owe them money when in fact they owe me $190.35! I got a letter in the mail today that says I will get a refund for 190,35 and they keep giving me the runaround!i have council as back up if needed!
A T mobile representative came to my office to offer me a better cell service and phones.
1st lie - free Sam sung on5 I was told I would pay a down payment of $78.00 and it would be credited back to me on my first bill - Truth; the $78.00 will be given to me in a small credit a month for 24 months. Basically locking me into their service for 24 months if I want the free phone - cancelling service I would not receive a refund for the balance.
2nd lie - jump program - said if I paid $9.00 a month I could upgrade to a better phone without an additional down payment. Truth - you have to pay the additional down payment minus the original down payment = no benefit as you have to pay the full down payment.
3rd lie - Once you receive the new phone - call in and port your phone number to your new phone which will be automatically transferred and service immediately - Truth, takes 2 to 24 hours before transfer of number is complete.
4th lie - offer same service for same money - I paid $110.00 a month for 2 lines for unlimited calls and text, 10gb, hot spot including caller ID. Truth - 6GB per line and have to pay $3.99 a month per line for caller ID. Also, an additional $2.71 per line - for what? Don't know, Tony (supervisor) said it is an extra fee t mobile adds per line.
5th lie - service is better - truth, it is not better, worse in fact. Calls drop a lot more with this service. Phone seems to get hot and will drop call.
Have to order phones through a representative, can't go to a local t Mobile store for anything. Not even a sim card, you must order it and have it shipped. Can't pay in full for a phone, you have to pay a down payment and sign a contact to make monthly payments. I was told that I could pay the phone off on my 1st bill, I don't know if that is true yet.
Advise, don't even let a representative in to your office. They are soliciting you! Door to door sales, nothing but lies to get you to switch. The service is not better, the phones are not better, you have to order phones and accessories. Once the phone is delivered you have to port and transfer everything yourself. In store t mobile is not for the business customers. Call center employees at least tell you the truth and are mostly friendly.
T-MOBILE USA, INC. Reviews
First of all this is not the first time this has happened. I was told I owed for phones I didn’t purchase and I have my receipts for my phones. This one takes the cake I made 3 phone calls today to TMobile regarding some major issues regarding my payments and how they were made and how they decided to post them. I was told to look at their website page and I would see what they were talking about. Ok I did and I found even bigger problems for one on their website I printed out what payments were made between October and Jan. 16th 2018. Well I found that one payment is missing and another payment they State was made in cash which it wasn’t it was made by credit card and that’s not cash.
So I bring that to their attention and I’m told I’m wrong how can I be wrong when it’s from their website and I have print out. Also on one of my bill one of the payment is actually split up as in I paid a certain amount in cash and they took one of the payments and split that so it’s inaccurate on my bill. So they have no accurate bookkeeping and it affects my account but to try and get through to anyone at customer service is a joke. Can’t understand them nor do they understand what your saying and their apps. And webpage and what they are looking at don’t match at all who do they think they are fooling
I was on my way to work mid October and the two weeks before I staeted to have car issues from hell but this night my car over heated on a mt road acoworker saw & stopped to give the 2 other coworkers riding with me a ride up the mt to work.
One of the coworkers that was riding with me called her x to help me take my van back to town I missed work that night.
The next day we were working on the car & while we were talking with her brother about the series of things that had happened for the last 2 weeks I mentioen it all started right after I bougt the T-Mobile Drive & sync : then he said his sisters car had the same issues, and she bought one of those hot spots too (pun intended)
Then wefigured out we had both bought t-mobile drive and sync hot spots at practically the same time .
But she was working with in S Dakota & I was in Colo Mt. region.
That was why she had to change assignments and why she needed a ride to work!!
So when Her car over heated she was not so close to help as I and was forced drive her car to it's death.
She also said this device would say out of range when I was sitting in the drivers seat and it plugs into the scanner plug directly below the steering wheel.
i had already reported that to T-mobile, and had one of the reps from a s Denver store try to help mehehad no luck and told me to call tech I had already they tol me to have a store rep look at it.
T-Mobile refused to give me a refund saying the grace period was over even though they had on record I had not used it since I got it & the dash lights and head and tail lights went out right after the first time the van started over heating
i replaced raidator cap then the lighting problem thelast thing the scaner had no power going to it and my radiator fan wires shorted out and fried at the same time.
Even though i found it strange all the wiring issues started about a week after I got the drive and sync I wasn't covinced untill I found out my coworker had the same thing happen with the raidiiiator fan wires and scaner when she had bought it stricly for the road side assitance and it left her out in the middle of nowhere and no wireless no phone service.
With no backing by T-Mobile for either one of us.
I was forced to buy a car that i can not afford the payment the car dealer drove me from Denver to Frisco because the bank messed up the paper work so bad
i had to take the bus back down andwas late for work by the time they got it all in order I ended upspending 3 days in the bank and no refund for the device they are still charing me for.
She is still without which is another story.
If anyone else has had similar issuews I woul love you to step up so T-Mobile can see I did not make this story up!
Although nice customer service. TMobile sells Apple products and warranties and they are unable to trouble shoot or offer really any repairs in their stores. Therefore if you have issues with your 800.00 plus product you can call a 1-800 number or drive around to get help. This is suboptimal and defeats the purpose. They are unable to really help with even mininmal trouble shooting. This is problematic for elderly or those with low technology abilities. Consider this when deciding which cell company to use.
This particular TMobile store is definitely a poorly managed facility with undertrained employees. I went in for a new phone because my old one was stolen and I was just going to pay my remaining debts and balances beforehand but the employees in the store told me that my license (I'm from Idaho) was fake. Since it is against the law in New Jersey to be in possession of fake ID, I asked him to call the cops. Simple right. Or even mall security because I've been pulled over and everything with this same drivers license and I know better than to think that Tmobile verifies better than the cops who also run the Drivers License number. He refused to do either and laughed my frustration off with his employee and said that I wanted him every to risk his job over one phone, then he said maybe 20... but not one. So basically Tmobile hires scammers themselves??
One of the employees working at that time informed me that he was the manager and that made his behavior even more inappropriate. The other male sales representative told me that there were supposed to be three "hieroglyphics" on my Drivers License, to which I responded that if there were supposed to be three "hieroglyphics" that they would be there. As I made that statement, the manager scoffed and repeated the word "hieroglyphics" as if I was the one who wasn't grammatically correct. I very well knew that there were holograms on all licenses, but I was simply repeating his associate. I also tried to respectfully explain to them also that the state of Idaho recently changed their Drivers Licenses. I just got my new drivers license in June so I said maybe the system wasn't up to date and he put me off again once more and tried to downplay that claim by saying that their systems basically can't be wrong. I've worked in multiple corporate offices and I won't stop calling you alls bosses until something is done because customer care informed me that under policy you guys should and could have still taken my ID and asked me verifying questions and filled out some paperwork. He didn't even try to call customer care for me at all either. Terrible experience. I had to also file a claim with mall management against this particular store.
T-Mobile advertise that they had 4G Networks but they only had 3G. Marshall at the Arrowhead store said they have coverage,in Deer Valley Anthem Cave Creek and Carefree. (Very,very, poor coverage) Also said he would take care of my transfer fees of $600 per line. And transfer the text messages so we didn't lose anything.(Didn't do either promise) I got home found out I had no signal they sent me a cell phone booster it didn't work I didn't get around to returning it they tried charging me $325. After 6 months of yelling they finally took it back to give me a cell spot so far I still don't get good signal in my own home in Glendale Arizona their coverage map shows I do, so they sent me a cell spot a stronger cell phone booster. Then they told me I should use an iPhone it might get better coverage, so I purchased one it didn't make any difference I was up in Wickenburg and there's many dead spots too.
(Every time I spoke to Tmobile I reiterated the. fees and my experience) (FAST FORWARD 2 YEARS) They STILL do not have good coverage in Cave Creek Carefree Anthem Deer Valley many dead spots they're map shows they do . Because the poor service, I had no gps signal missed appointments the company I was with and I got fired. Angry, I called them up and started yelling I want my transfer fees it's been 2 years, they finally escalated my problem to executive customer care. I gave Tmobilea $650 no interest free loan. With this experience my email advertises TMobile suckyness. All my user names are TMobile sucks, and now I am not getting emails from YouTube. Sometimes phone calls don't go through and I'll get a voicemail text msgs, server errors dropped phone calls are part of T-Mobile service. False advertising, bullying, violations of the Fourth Amendment rights, seem to be TMobile way of doing business.
I purchased one new phone and 2 sim cards on 9/20/2017 due to the fact that Luke, T-Mobile Store Manager, said that the T-Mobile service would work just fine where I lived. He stated that I was right between two of their cell towers. However, after arriving home that night, the two phones would not make calls nor receive data. When I did get data through, it was very slow. I called tech support that night after midnight. I called again the following afternoon to level 2 tech support. She informed me that I lived in a bad area and after running several Speed tests. They were all like 1.3Mbps down and .064Mpbs up. Tech support said that is the best I can get where I live. It was 2G at best. She said that because of this situation, I should get all my money back without any restocking fees. T-Mobile refused, after only 2 days to reimburse me and the way I look at it, still owes me $105.51. Several times it would just say Communications Error - it wouldn't even connect to the cell towers at all. I may be looking at this all wrong but I feel I was lied too and deceived and ripped off.
My boyfriend and I had an account with T-Mobile. It was in my name, he was an authorized user and we leasing 2 phones. When we broke up, we decided that since he makes more money than I do that we were going to transfer the account to his name. We asked T-mobile if we could do a transfer of responsibility. We were told yes, and all we had to do was have both of us on the phone and if I gave permission, I would no longer be billed. So this is what we did.
We told them that we wanted to terminate service for one of the phones. They did not terminate one of the phones and only suspended service so they could continue to bill me. They did not transfer his name to my acoount, they shut my account down. opened one in his name and billed me for the devices. I was then sent a bill for $307.
When I called to ask why I was being sent a bill, I was told that it was my boyfriend's fault becuase "he didn't specify that he wanted to take over the devices, only the lines". This is not true. We told them we wanted him to take over THE ENTIRE account!That is like selling a car and then billing someone because they didn't specify that they wanted the tires!
Since I was told that I "owned" the phones, I said that I wanted to terminate sevice to the phones, and I was told I could not do this, because they had opened an account in his name. I asked them how they could bill me for devices but take away my ability to determine whether or not they have service on them. After arguing with them about this point for several minutes they told me I could block service to the phones. I asked how long it would take and they said an hour. One hour later I called and there was still service on the phones, so they did not (AGAIN) do what I asked them to.
When we had an account together the cost of both phones was $150, $75 per line. I just got ANOTHER bill from them, and for some reason, they are charging him $75 per line (1) and they are charging me $126 per line (1). SINCE I have tried to transfer this account to him, I NOW have a bill for $435, they still have him as a custoner, and they have effectively increased the payment from $150 for two phones to OVER $200.
We told them on July 31st that we wanted to cancel one line and they have been charging me since then for a phone that has never been used since that date. We assumed, wrongly, that they had done what we had asked.
I AM DISABLED. Four hundred and thirty five dollars is OVER half of my disability. I struggle to support myself as it is. They did not honor our request to stop service to one of these phones, and to add insult to injury, they are going to put this on my CREDIT REPORT. I am VERY angry that I have been billed and overcharged for months on a phone we asked them to stop service on!
It would really help my cause if you would send an email to the address I provided and tell them that what they are doing to me isn't fair. THEY ARE PICKING on somoene who has very limited resources. I cannot afford a lawyer and they KNOW IT! I tried to tell them I am on disability and this is why we stared this process in the first place, BUT THEY COULD CARE LESS!
T-mobile has had NUMEROUS class actions filed against them for deceptive and unfair business practices. I have called the Federal Communications Comission, the Federal Trade Comission and the Attorney General of Virginia.
Thanks for reading my review. I hope you have a pleasant day :)
T Mobile will not rectify any issues caused by there official stores. I signed up on a promotion that will grandfather you in at a gaurenteed service price. the store employee screwed up and did not enter the data in correctly and now t mobile refuses to help rectify the issue. I simply requested that they honor the promotion which they can clearly see that the promotion was valid when I opened my account with them. I opened 5 lines with them and they did not honor the promotion that I was old I was being signed up for. They have the worst customer service. T mobiles advice travel 1300 miles back to the store you went to and take it up with them then following with the statement that the store cannot honor the promotion because as of now the promotion is no longer available. it is plain and clear that there are in the business of getting over on people and providing a good product or good quality service.
T-mobile refused to take calls on certain customers that is on written contact only. i been getting harassment letters from them to stop calling them and refuse enter to t-mobile stores when i didnt do nothing wrong thats acting like you dont want the customer at all with t-mobile the customer serivce is horrible and mean. written only contact yeah right thats refusing a customer serivce and turning your back on a custumer . horrible experince with t-mobile
T-Mobile had a promotion December 2015 to get a free tablet. the only thing you needed to do was to pay $10 monthly activation fee. Our monthly bill has been totally outrageous. I have been asking them to send a paper bill out to us. After all that time I just received the first paper bill. After reviewing this paper bill and making contact to customer service to inquire about this bill. Was told that the promotion did not start until 2 days after we purchased the tablet. When we got to the store the sign was posted at that time. It was set to us the promotion was getting ready to end and we came in just in time. After calling to find out what we have to do to terminate our service since we did not have a contract with them. They said it will be $1,500. I question why and they broke down the price to me. One tablet was $239.76, two more tablets was $168 each. I have been paying on this bill not knowing what we were paying for except for known that the bill was too high. The balance due for equipment and accessories is $513.28. I explain to them about the above promotions that it was a rip off we could have waited two days for it to start. They told us we just got there in time. Why would they put it out on TV radio station the newspaper and had it posted in their store before the promotion start I feel this is totally wrong. I would never have brought a tablet for $238 when I could have wait and get it on sale during Christmas time. I'm hoping that you will be able to help me recuperate my money for the money that they took from me. And I'm sure other people have went through the same thing.
I have spent countless hours (that should be compensated per my hourly rate,) and I have also spent countless dollars on the results of T mobiles failure to safeguard my account. Despite reported fraudulent charges in February 2017, and a request to a) deny any new purchses made on my accouont and b) remove all of my attached financial information from their data bank, I have been repeatedly charged for iPhones, speakers, and data usage. On a monthly basis, someone receives a new iPhone 7 for which I,despite closing my account, must respond to T mobile and the fairly incompetent customer service department. This takes hours. Additionally, their refusal to unlock my paid in full iphone and ipad necessitated a new purchase in April when I signed a contract with a new provider.
T mobile refused to close my account until their fraud department had investigated or until I paid the fraudulent charges for phones charged to me for which they could not even tell me whether or not the phones were ordered online, in person, and if identification was required.
Unbelievably, despite promises by 3 separate customer service representatives to "call (me) back tomorrow" or to immediately delete these false charges and cancel my account, I had to file an FCC complaint to finally get this company to respond. The answer to the FCC complaint did not address the cost of the new iphone, my time, nor the very tangible phone bill I incurred on a 56 minute phone call to T mobile from Kenya because "we aren't able to call you." A phone company.
I wrote in response to T mobile's representative's emailed response to my FCC complaint. They are a public utility that is regulated to avoid this abuse of the position the grant of their airwave implies. I received no response and was not inclined to actually pursue it futher, because I am busy.
But, I just opened today's mail. It was a letter that said "my" password had been changed on an account with a phone number that ended in 4 numbers I have never see before. I have had it and I've filed another FCC complaint. I cc'ed T Mobile
TL;DR: T MOBILE WILL NOT PROTECT YOUR FINANCIAL DATA AND WILL NOT RESPOND APPROPRIATELY TO FRAUD. THEY ALSO HAVE TERRIBLE SERVICE AND RECEPTION. YOU ARE AT RISK IF YOU HAVE A T MOBILE ACCT.
I got ripp off by t-mobile store i paid for 2 cell phones and sign in the contract per cell phone i got the plan for unlimited text and calls well after spending practically 1hr the store person told me that my card was decline so i said ok and left a month later i get on the mail 2 letters from tmobile with the insurance for the phones with the cells number and a third letter was a bill saying that my monthly payment was due i was beside my self , when i came to find out that my account was charged the cells were activated . clearly i went to the tmobile store showed them proof and they said it was a mistake on their part and they will fix it an i will get the cells on july-27-2017 so im still with no phones and have to wait practically a month to get it resolve they even told me i was going to get new numbers
T-Mobile likes to promise you unlimited everything for a low cost, that's how they got me to switch to them from ATT. The deal sounded great, 4 lines at a low cost of about $180 a month. First thing that should have caught my attention was they wanted me to put half down on my phone cost and lease the rest out.
I did that, be it I was so desperate to get in to a cheaper phone bill. It was great the first year of service and then I started noticing my bill slowly creeping up each month. I would call and ask why my bill was going up and they would tell me that it was the rate plan I was on. I don't know anything about cell providers and billing, all I knew was I wanted my bill lower. I kept thinking my devices should have been paid off by the middle of my second year with them and that should have made my bill decrease.
INSTEAD, this is what i got! A notification on my tmobile account app telling me in order to keep my bill at a low cost, I must come in and upgrade my phone and the other phones on my account.
By this time, my bill was up to about $350 and I was struggling to pay it every month! When I called again to ask about my bill and why I received the notice about upgrading and their response was that in order to lower my bill, I would have to purchase new phones and receive the special promotion to lower my bill again. I explained to them I was fine with my phone and the other phones and did not want to change, they did not seem to care and continued to tell me to upgrade and it would lower my bill. The way I saw it was that, I didn't have $400-500 to drop on new phones at that time and just wanted help and they didn't seem concerned. So, I didn't pay my cell phone bill and let them suspend my service and they wasted no time doing that.
In the meanwhile, I sought out another cell provider that offered me a way better deal and got me into a new phone for $20 down and would buy out my contract from T-Mobile. My new carrier made the transactions fast any easy, even offered to port my old numbers over for me, all I needed was my account number. I tried looking for my account number under the TMobile app and they had my account activity very limited to where I could not see my account number or download a detailed bill. It said I needed to call them and that's what we did. The new provider put me on three was with Tmobile and we tried to access my account via the sales rep. The Tmobile rep asked my password, so I gave her the ONLY password I ever use for anything and she told me it was wrong, then she asked if I knew the pin number given for this account. I gave her the ONLY pin I ever use and again, I was told it was wrong and I was not able to access the account. I offered to give the rep my social security number, she said she did not need it and that we were unable to verify the account. Then she said she would text me a code to reset my online password, I never got it! The rep said she sent it five times and that it must be a glich.
I got so frustrated, I hung up and tried again the next day. So, I call the new carrier again to see if there is anything they can do on their end. The new carrier rep said he could try and access the Tmobile account, gave him the info and oddly the account was blocked. I tried to call Tmobile again and told them I want to pay my bill and need the account number, the rep refused and told me I did not need the account number to pay. I was told by the new rep, they have to give you that info. I hounded the rep till she finally got frustrated and very ugly and told me the account number.
Bottom line, I finally got my numbers ported and now its a matter of getting my bill sent to me so the new provider can buy out my contract and the funny thing is, Tmobile IS FIGHTING ME ON THAT TOO! Do they want their money? Obviously not!
Tmobile is shady, rude, and not forth coming about the fine print. Be ware if you are thinking of using them, they are nasty people.
T-Mobile is refusing to unlock my phone because I am changing providers. Theyclaim since I have changes services they are unable to unlock. I have tried on 4 different occasions. One agen told me that since it was a prepaid account, I would have to put in a new SIM card and pay 100.00 and sign a new contract. Now I have to buy a new phone because my phone is useless with any other provider. What can I do?
So my TMobile business representative contaced me saying that I qualified for FREE tablets at no cost. I didnt' believe him so I had him email me the offer saying that I would never be charged for anything concerning the tablets. He sent them to me and my bill jumped over $100/mo. I called customer service 5 times before I finally demanded and got a manager on the phone. The manager agreed that what the employee had emailed me was incorrect, but it would take 3 months to correct my bill. So for 3 months I paid an enormous bill and on the 4th month I received a bill that wasn't what I was told. Instead of $160 for 2 phones it was $1700. f**k TMobile. They lie and they cheat and they steal. Do not ever believe anything that they say. Their employees lie and they tell you that it will take 3 months to correct ant then they f**k you. I had been with them for 7 years but they would rather hit my credit versus maintain a good customer. f**k TMobile.
Approx. 2 years ago i complained to T mobile my services were not working i was getting drop calls and very poor internet connections if at all. Everytime i contacted t mobile i was told some thing different kept telling me i was in a 4G area finally i was told i was not in a 4G area that a new tower was coming. This tower is already up and is 100 yards from me they gave me a free month till the tower was on line still no change. Now my neighbor has t mobile same problem t mobile has given free service to him for 11 months told him the tower is not going in kine till june of 2017 ive been paying my bill every month and t mobile will not give me but 1 month whats wrong with this picture. I have my neighbors information and im going to seek legal rep. Because im getting ripped off t mobile reps have lied to me ive paid for service im not getting for more then 2 years i have 3 lines on my account.
In April I was sold a service package for our new cell phones from T-mobile which we came to find out was not an honored service with corporate T-mobile. We entered the store after seeing a sign stating $80.00 unlimited text data and calls, we inquired inside and the salesman verified the cost as well as buy one get one free phone. We spent most of the day there we asked for any hidden fees and costs and he said there was none it would be $80.00 a month for two lines. He did I advise with insurance it would be $104.00 which was still giving us a saving of $30.00 from our current cell provider. This past weekend we went to the store to pay off our one phone and accessories in full, and then asked what our monthly bill would be and again was told $104.00. I asked if that would be reflected on our next bill and he said yes. I received my bill and it was $169.02. Of course I was surprised and called customer service and after one hour it was explained that the current bill was cut before we paid it off and then I asked what my bill would be going forward and the manager of customer service said $124.00, which is $10.00 less than what we were paying with our other provider. I demanded that they honor the package we were sold but they refused saying they do not have this plan to offer. So what is happening is the store is selling you a low package but in reality you will not pay the price they are selling you and you are forced into a higher cellular plan. A classic bait and switch T-Mobile refuses to honor what we were sold and only offered us a plan that is not unlimited and actually has less data plan. We spoke to a representative, a manager and a loyalty representative all who ignored our concerns. Do not use T-mobile, but if you do and they are selling you a great sounding plan, get it in writing, take pictures of any promotional material (they have since taken the signs down and state they never offered it) and get names or cards of your salesman. They also said we could cancel and go back to our other provider and I said they would have to cover all cost, fee activation etc, of course they refused. Unfortunately I did not get anything in writing I actually trusted them never again.
I am continously overcharged for long distance after every trip, even after following there instructions
I had T-mobile service from about 2013 till about 2014 or 2015 sorry my dates may be off a bit. In any case I bought their services for my mother that's in her 70's and as long as she had her Samsung phone it would get hot (so hot while she used it unplugged she would stop talking because it burned her ear) and so after a long while of this phone heating up (From day one mind you) we complained over and over again and we went through all the trouble shooting etc and so finally the phone gave up the ghost and so I filed a warranty claim on the phone and so we sent it in and later the bill shot up $400.00! I called in and they said that the phone was filed under the wrong warranty and it didn't have software issues but the power port which was hardware was damaged and so I said "I'm not paying for a phone that had issues from day one that could have burned down my mother's house killing her in the process" . T-mobile/Samsung sent me clips of the port but that wasn't the issue that caused the problem of overheating it was software related and since I refused to pay what I see as extortion fees for a phone that could have been dangerous to begin with they decided to send the bill off to a collection agency. Let me get this straight... I'm supposed to pay for a phone that I complained about various times that was manufactured by a company that had a history of phones that caught fire that could have killed my mother? Can you say profits over people? Please note that I posted this using a Samsung phone with no overheating issues whatsoever and so I trust the late model Samsung phones just not the one that my mother had that burned her ear. Seems that some people don't care about the elderly in my opinion... Never will I use T-mobile Again!
On Wednesday March 26th I called T-Mobile and recorded a conversation with Ken id#12272222 after complaining about the 2nd refurbished phone in a week and a half. Ken advised me that I could go into T-Mobile store and pick out any device at the T-MOBILE store I wanted and he would put notes in the system so it would be a smooth process. I went into the store and no one could find any notes. Customer service was called and Ispent over an hour with customer service playing the recording to them. They refused to honor there commitment and I has ro leave the store with a broken phone and no warranty. T-MOBILE customer service will lie and make commitments and refuse to honor them. Crooked company that lies to its customers.
T-Mobile has be ripping us for the pass two years now we have be changed for services that they don't provide we are paying for unlimited data but we can not make calls with no internet we will be talking and the calls drop we cannot even read our email I have to pay for infinity on regularly basis just to talk and read my emails we also pay for a Alcatel linkzone device which from the beginning doesn't work when we take it back they say they aren't takeing it back and we are paying for a device that is not working we have being robbered by T-Mobile for the pass year and we need help to stop them I will appreciate if my request will be look into we paying too much money to T-Mobile and not receiving the services we paying for and also they over charging us every month and when we call they will say it a mistake but it still continues we have received a bill for this month for 256.00 dollars and never have services it's so inconvenient that we cannot use the data we are paying for that's not provided by T-Mobile I hope my complaint will bring to stop to this rediculious ripped off of T-Mobile
T-Mobile has been over charging us for service that they didn't provide we cannot use our phones to make calls or go in the internate I will be talking on the phon and the calls drop also they are charging us every month for Alcatel linkzone devices that since the beginning we have it never works when we went to them they aid they can't take it back and there is nothing they can do about it and up till this day they're charging us 25 dollars extra every month fora device that is useless to us we calls every time complaining about the service that we are not getting and they are still billing us for every month I have to be buying internet from infinity on a regular basis to get my calls I don't receive call from T-Mobile data that they said we have unlimited and can no use it to make call check my mail or chat I have proff of how much I spend on a daily basis to buy internet in order to talk on my phone T-Mobile has been robbering us for the pass two years now please look into it to help us with this rediculus robbery from T-Mobile Philadelphia
T-Mobile has now officially become RIP-OFF KINGS. DO NOT USE T-MOBILE! I changed carriers, due to T-MOBILE HAVING LOUSY COVERAGE. T-MOBILE had locked my phone, without telling me. Apparently, this is standard "policy". T-MOBILE REFUSES TO UNLOCK MY PHONE. I had a zero balance with them on the day I requested the carrier change. Now -- THREE DAYS LATER -- they are claiming that they won't unlock my phone because of a balance due. I HAD A ZERO BALANCE T-MOBILE says "Call us to discuss your balance". WITH MY PHONE??? YOU MEAN THE ONE THAT YOU REFUSE TO UNLOCK??? That phone??? Jerks.
So I went to go pay my actual bill I owe for services rendered and had no money on my account to do so. A charge on my account for a cellular company I have never used ever. Vesta T mobile. For the amount that was left on my card to zero it out. 68.74. This is fraud.. we need to do something about it. Now let's hope walmart money card gives me my money back. Single mom with two disabled children. . Good job raping my card of all my money. ...
They singn you up with low price and they charg you any monthly fee they want , never care about customer and how long you wait on 611 customer service , never trust them , for one little small isue need to call several time to resolve and if you are very lucky will resolve after 10 time call , stay with any wirless provider you are at and if you pay little extera it is worth it never switch to t-mobile speed is worst internet its sucks and customer serice is very vorce it is not worth all frostration
they supost to charge me 130 for 4 line with promotion and they never owner me that even i have a paiper work that show i have to pay 130 i need to get my attorny to get to this case it is all frestration and lots time anf mony i wish i was straying with AT&T i lost my grandfathered deal from AT&T for nothing i wish i never done that .
So, my family was with T-Mobile for several years. Never had a problem with them all. Service was good, customer service always treated me farily, but the problems came when we were forced to switch. The reason we had to switch was that my in-laws live in a small town in Oregon. For years, our phones worked fine, until Verizon bought out Unicell. After a about a year of that happening, our phones quit working there unless we were hooked up to wifi. So, we went over to Verizon, then the issues started with T-Mobile.
When I informed them that we were going to have to switch providers so we could have phone when we went to visit my in-laws, they were upset that we were leaving, but ok with it, so I thought. We got the new phones from Verizon, got everythign switched over and in a few days got the final bill from T-Mobile. I called them up to set up a payment plan, they agreed to it, and then 3 days later got a bill from a collection agency trying to collect on the debt. I never once denied I owed money, so when I called T-Mobile to ask why after 3 days they turned my account over to collections, their repsonse was can't talk, need to talk to the collection company.
Now, the debt has been paid, but now I have a black mark on my credit, all because they did not want to wait a week for me to start making payments on my previous mentioned payment plan I had made with them.
From March of 2016 when I cancelloed my account I have been falsly billed for $683. by this company who has ignored my repeted showing of proof I don't owe them anything as evidenced by their own bills.
I wish this company to correct the egregious collection company practices and to restore my credit report or I intend to sue them for damages, using their own bills as proof. I sent them supporting doucments and haven't heard a thing from them.
It's obvious they wish to move to the next level and I intend to escalate my efforts to correct this terrible injustice ande will pursue all legal abvenues to correct this travesty.
On Dec 10, 2016, we went into the store on Kingwood drive to explore the possibility of switching from Sprint on our four children's phones. We were honest about everything we had and owed to Sprint. We were promised an amazing deal and agreed to switch. We spent three hours in the store switching to T-Mobile with the following promised: 1. Up to $650 per line that T-Mobile would pay directly to Sprint to cover cancellation charges, paying off phones, and fees. (We were instructed to NOT PAY SPRINT or they would not be able to pay the charges on the final bill.) 2. We were given an estimated monthly payment of $360/mo which made our bill less than it was at Sprint. 3. $200 gift card per line ported First we were told we would get a text about the gift cards. This never happened. We returned to the store and they gave us an email address where we had to register for them. Second, after registering for the gift cards (and making a choice we didn't know we were making), we were told that we could not have both the gift cards and the phones paid off. THEN we were told the phones would not be paid off because they were leases. We have not used the gift cards and will gladly return them if T-Mobile would pay off the phones. Sprint is threatening collections because T-Mobile has now delayed this two months and still not given what was promised. Our first bill was $411. This is not what was promised. We were promised $360. We went back into the store and was told not to worry about it, that some credits would be applied before the automatic draft went through and it would not be that expensive. It did not. The draft went through taking $411. When we went to the store to discuss the bill, we were told that the $360 estimated bill wouldn't be seen for 2 billing cycles, but to rectify this, they'd give us a credit to our bank account. That never happened. We did not receive any credit on a bill nor to our bank account. After a quick Google search we found numerous instances and complaints about T-Mobile very similar to ours. We were deliberately lied to in order to get us to sign a contract only to find out after its too late that we were scammed. It is no surprise to me that in our three hours of switching to T-Mobile we discussed the fact that the retail clerk would be making a very nice commission off of our contract. It appears she lied about everything we would get so she could make that commission and T-Mobile lets it happen. Now it looks like we will have to pay the $1700 to switch to a service that will cost us more monthly and T-Mobile will not rectify any of it. If it sounds too good to be true, it probably is. Lesson learned!
I signed up for T-Mobile $5 unlimited calls to Mexico in December 2016. This is added to your $40 a month plan. In December they connected me less than a hand full of times! In January they have not connected me at all! I have another cellphone with AT&T and I get connected every time. This is a rip off of your $5, so don't sign up for this!
I've been a customer for years with tmobile and lately it's been a disaster they suckered me into a promotional deal that was supposed to be free. Now all of a sudden I can not or they will not remove extra charges for this promotion and my bill is through the roof plz help
This Report is regarding T-mobile Order Number: 232491790 for (1) Apple Iphone 7- jet Black- 128gb
Ordered Placed on 11-28-2016 at 2:55pm (cyber Monday Deal)
on 12/03/2016 at 9:38pm
I tracked my order using tracking # 1Z3V891R1238689725 and order was on its way.
on 12/07/2016 at 8:49 pm
Tmobile Confirms delivery of order. But Order was not delivered at my home... since it has happened before in which orders are claimed to be delivered one day but arrive sometimes up to two days later, I decided to give it a couple more days.
on 12/09/2016
I called T-mobile to notify them that my orderd showed delivered but we never received it. A gentleman By the name of Gerardo informed me that they will begin an investigation lasting 5 to 6 days and then send me a replacement.
On 12/19/2016 at 8:50am
I called Representative Nate employee #74267- said: Investigations are taking 13 days because of the holidays. He procedeed to fill out a form Id 06809422 to replace the order. said he will call me back on 12/22/2016 or 12/23/2016 to inform me of my order status. HE NEVER CALLED!!
on 12/28/2016 10:38pm
Representative Eduardo emp # 241524- informed me that the money was reimbursed to my card and that the phone was recovered. said money was reinbursed on 12/20 and to please give it time to process and call back on 01/03/2017 to place a new order (same phone and next day service at no extra charge)
on 01/03/2017 at 9:50am
I called and representative Armando emp # 274618 picked up. I immediately asked him to transfer me to a supervisor due to my experience with previous representatives. at 10:05 I was transfered to supervisor Jose Arteaga emp # 239259. I explained my situation and the struggle to either get a replacement phone or my money back.. He the says to me that the money cannot be reinbursed because they do not have the phone returned and will not send another until they revored it. I told him that on 12/28 Eduardo informed me that they had the phone! This supervisor proceeds to say "we dont". I asked him what will happen if they dont find the phone and he couldnt answer my quuestion... just said, "we have to wait to recover the phone then we wil reinburse your money. I once again asked him what will happen if they dont recover the phone and he said rudely, "I already told you! I asked him to repeat the answer for me and he said the same thing.. "we have to recover the phone and then we will reinburse you. Then he says, " oh this order was an internet order! you are talkin to the wrong department, let me transfer you to the right one. Jose then transfers me to representative Taleah emp #3803092 I once again explained my situation to her and then she transfers me to representative Asia emp #4056 who will better serve me with this issue. It is now 10:33am and I have been on the phone for 43 minutes with no where close to being helped. Asia proceeds to tell me she is sorry for all that has been happening and tells me thast she has just confirmed that the Iphone was returned to Tmobile and that they will refund my money by monday 01/09/2017 and that they will call me back to make a new order.
on 01/09/2017 at 10:55am
I call them: representative Luis emp #1760079 picks up and I AGAIN have to explain this treturous situation... he was not able to help me and at 11:13am he transfered me to Carlos emp #20143197. another person to hear my story.. said he was sorry and claimed that the money was already reinbursed on 12/20 and that possibly order form id 06809422 was the wrong form filled out and that he will fill out the right one. I asked him for the number of the new form and he said he didnt have a number yet but to not worry, he was going to fix everything.
on 01/13/2017 at 9:45
I called and Jennifer emp #278768 hung up on me claiming that the connection was bad and she could not hear me..at
so extremely frustrated and on the verge of a nervous breakdown, I call my friend Rodney Jackson and ask him to help me call them. He agrees to help me and we got to speak to Mel emp #81323 explain everything to him and he agreed with us that this situation was ridiculous. Said he will fix this and will send me the Iphone today. He just needed to get an authorization. said he will call us back in 2 to 3 hours. He called my friend Rodney Jackson around 1 to 2pm and told him that they were allowing the investigation team rap up in no more than 3 days and then the order of the Iphone will be processed.
on 01/20/2017 at 11:01am
representative Jacky emp #205143 was not able to help me and she transfererd me to representative Jack emp #330332 but he could not help us so once again he transfered us to a third representative Raquel emp #50328 from DEALING DEPARTMENT. After 20 minutes of waiting for her we noticed she had hung up on us... at this point my nerves are shooting the roof and my friend Rodney is so frustrated that he suggests we call a tmobile store located in Sylmar California at Glenoaks and Hubbard. We spoke to the store supervisor Richard, asked if he could help us and he got very defenssive and kept interrupting my story. Finally he listened to what we had to say and says to us "if the money is not reinbursed and the iphone not delivered, if you come personally, i can give you an Iphone to replace the order not delivered.
on 01/23/2017 at 11:00am
I went to the Tmobile store located in Sylmar off of Glenoaks and Hubbard. Retail store manager Richard emp #41004 listened to us and he called Care Representative Christopher K emp #1227204. Richard then made an update on the situation but did not give me a replacement eventhough they recognize and take full responsability for the mistakes made in handling my case...
I am a loyal customer who has never made a late payment even after this company took my money $715.48 to be exact, and has yet to give me the product I paid for... I cant believe they still have the audacity to not issue me a new phone or give me my money back as soon as now.
It is necessary that Tmobile re-trains all of the mentioned employees and all those others that were poorly trained in customer service skills. major training is also neeed in how to deal with issues such as mine so that their loyal customer doesnt end up speaking to 40 representatives before getting an answer that who knows will solve the problem...my money is still not in the bank nor the phone in my hands! This is theft
T-mobile is continuously billing me about a phone that I returned.
I have been making calls since December 2016 ~ January 2017 and they are threatening me to collecitons.
I've spoke to a rep who said, return the device and I will just have to pay the balance of the bill which is <$40.00 . They are charging me $638.64 for something I returned. I was on a non-contracted plan .. The package tracking # is 1ZRV91769098590599 .
Delivery Details:
Weight:1.00 lbDelivered On:12/23/2016 12:45 P.M. Delivered To: COPPELL, TX, US Received By:ROBERTSLeft At:Dock
I also called multiple reps who said they were going to call me back and follow up with the case and no one has done so.
I am T-Mobile loyal and happy customer for over 7 years; the reason I am writing this hoping to get some assistance as I am lost in the woods; to being on past Thanksgiving holiday I went to a local T-Mobile store located at 66 Ogden Ave Downers grove IL 60515 I went there with my brother in law as he wants to get the Thanksgiving promotion T-Mobile was running at that time to upgrade cellphone with trade in of old phone, at that time store representative offered me the same that I can upgrade my iPhone 6 (64gb.) with iPhone 7 (32gb) all is needed that I have to pay the $100 initially and the tax on the total value of new phone and give my old iPhone 6 as a trade-in with no changes requirement to my plan; so I decided to move ahead with the offer paid off my old iPhone 6 renewed the contracted on my plan and was given iPhone 7 (32 gb) with the promise that I will get a credit for phone payment on my statement each month.
Over 3 weeks before I found out that I am getting charged for iPhone 7 and not getting any credit of any type; I called T-Mobile corporate store and were told that I have to be on unlimited plan to even get the Thanksgiving promo they suggest me to go back to store, I went to store I received the phone from a number of times (4 times or more) and every time they asked me to come back again or tell me they will contact me which they never did Store Manager Ryan one time don’t even come out from the back of his office and he was talking to me from his office, I never had such embarrassing situation in my life it’s so frustrating that I feel like I don’t have any option; at this time I am so disappointed with this whole situation with this update it feels like that your franchisee (T-Mobile) store literally ripped me off from my old phone cheated me right inside the T-Mobile store.
This whole situation is very frustrating I feel like ripped off at T-Mobile franchise not sure T-Mobile is conducting business this way and treating loyal customer myself like crap I also called many times to T-Mobile support many times to get help but no avail this store is located at 66 Ogden Ave Downers grove IL 60515 as per the manager the sales rep did this blunder with multiple user and he is no longer employed there and store manager is not interested in helping me at all.
At this time; all I am trying to get is to clear this issue please either provide me credit and honor the deal if not kindly return my iPhone 6 (64 gb) and any additional charges I paid for monthly, fees, monthly payment so I can just move on; if T-Mobile is not returning my phone and not fixing the problem then it’s a total fraud as I didn’t get any payment or credit for my traded in phone which is an act of fraud.
My brother in law who also upgraded his phone using same promo went to corporate owned store in Michigan as he live in Michigan (he was visiting me on thanksgiving) they resolved his problem.
I need someone to please look into this matter, I consider this as fraud by your store / franchise and I like to report to T-Mobile corporate and other related authorities / individuals.
Just done speaking with at T-Mobile customer representative with ID#121251 I am literally told that can’t do anything and even hang up on me almost everytime.
T-mobile told me my plan will be 70/month and they have been charging me $142/month without my knowing.
I have a transportation company and a acount with T-Mobile. On Sept 10th 2016, a store employee stole 5 iPhone 6, put the transaction on my account and apparently quit the job, taking the iPhones with him/her! Since then, I contacted T-Mobile customer service and both store managers to resolve this issue and they have been giving me the way around! The T-Mobile Store can NOT produce a contract with my signature or any Camera evidence of me purchasing these iPhones, but they keep refusing to remove the phones from my account! They keep saying, they are investigating, but nothing is hapening! Now its January 2017 and I still have 5 stolen iPhones on my account I have to pay for!! Do not, I repeat - DO NOT use this store to do your services!! They will rip you off and give you the way around! First time we enter this store to switch from Sprint to T-Mobile, transfered 3 numbers and we gave the sales person 3 Sprint iPhones. Later on we discover we only received credit for 2 iPhones, because the third iPhone was stolen from yet another employee. Apparently before he quit his job, He scanned some cheap old phone instead of the iPhone we gave him and, he took our iPhone with him.
I am contacting my attourney, channel 13, Facebook, the Orange County Consumer Fraud protection Agency and anybody else willing to hear my story! BE WARNED!
The nightmare began when I made the mistake of leaving AT&T and making the switch to T-Mobile. It has been an absolute nightmare and has cost me three times the money I paid at AT&T.
I was not able to make most out of state calls so I called T-Mobile and their response was that these people blocked your number and we cannot help you. This crap went on till August 23rd when I decided to go to a AT&T store to cancel T-Mobile and go back to my trusty AT&T. The rep at AT&T, his manager and myself were on the phone when I canceled all service with T-Mobile. We asked the T-Mobile rep if all lines were canceled and they responed "Yes" and sent confirmation code. A month later I get a bill from T-Mobile stating I owed them two hundred dollars for a month of service so I contacted T-Mobile and they said I never canceled service. What a nightmare. This went on till December even though I canceled service a dozen times. I haven't even mentioned the customer service rep that stole my credit card info and ran up a $2000 dollar bill on my credit card.
When I signed up for service I bought four phones on a contract which were all paid off within three months. When I went to unlock the last phone which I paid $800 each they said they could not unlock unless I went back to T-Mobile.
These people are outright crooks ripping off people out of millions of dollars. I have hired a lawyer to go after them but hoping for a multi million dollar class action lawsuit against these crooks. I feel sorry for the other people going through the same crap.
They have swindled thousands of dollars out of me in 6 months.
STOP USING T_MOBILE
This ripoff started with a very friendly phone representative named Jorge Cordero, who promised the world, including that my new iPhones would arrive within 24 hours, and I paid for the rush shipment. The phones didn't arrive for a week, and were left at my doorstep rather than have someone sign for them. Within the first week, I received a bill for the first month's service, which was approximately $30 higher than promised. I canceled the account and returned the two devices. They were received in T-Mobile's warehouse on 12/13/2016, verified by UPS. I contacted customer service and was told that I would receive a credit of what I paid ($336.83) to my credit card. By 12/19 I still had not been credited, and called T-Mobile. I was told the credit would be processed within 48 hours. Today is 12/29, and I still have not been credited. I phoned T-Mobile yet again, and after explaining the situation over and over again to four different people, I was finally told that the credit would be processed by Friday, Jan. 6.
T-Mobile's practice of love 'em and leave 'em left me disgusted. Mr. Cordero gave me his cell number as well as his T-Mobile email address, but the moment I started to complain, he never returned phone calls or replied to emails.
Erin Chowdhury/ Deridder came to our office unannounced and offered us 5 new vehicle sync-drive tracking devices and 2 samsung touch pads absolutely free. I was very clear in emails and texts that we only wanted equipment if it were free with no strings attached. She emailed me Tmobile contracts and we signed without reading all the fine print, because we generally trust people as I am a very succesful business owner of 3 businesses. My mistake, because as it turns out Erin Chowdhury was able to add 6 lines onto my account! When i received my first bill, immediately contacted tmobile who told me we had no orders or scheduled deliveries of equipment on the account. After several angry calls to Tmobile I finally got someone who understood and canceled all the new lines and credited my bill for new charges. T-Mobile has no record of Erin Chowdhury and infomed me that the representatives do not go into businesses to sale equipment or make deals. Watch out for Erin Chowdhury!! When we asked her if we needed to read the fine print of these contracts, her response was "no, that is what I am for" She later emailed asking for credit card numbers and ccv codes, thank god I never gave to her!! Beware Erin Chowdhury/ Deridder T-Mobile Representitive. 503-348-6983 [email protected]
From the start of my relationship with company and its representatives were deceptive to down right out right liars. We were with verizon and they had a promotion that would transfer service from verizon to them. We were told that we would get buy one get one free and they would pay off our other phones. Additionally they would give us a trade in value on the phone. This sounded to go to be true so I asked repeated what they said and they said absolutely correct. I then asked the stpre manager to please confirm what the sales rep had stated because it seemed to good to be true. The sales manager did in fact confirm that the statements were true. Give me a trade in value on the phone that I was trading in and additionally they would pay the outstanding balance on the phones that I owned on with t-mobile.
Guess what they didnt do that inspite of the fact that both the manager and the sales rep would in fact do it. They shorded me about 800 because the total credit was only what I owed on the phones. If it sounds to good to be true it is escpecially if it is from TMobile representatives. Apparently the company does not care what its reps says. none the less i stayed with the company for several more months. Finally due to the lower quality of service, I decided to change to another carrier that has better service AT&T. To many reception and download speed issues with T-Mobile. When I cancelled the service I gave them a reasonable chance to save the business but they did have any great retention programs. They will invest in new customer but if you are an existing customer well you are not worth much.
I don't understand the logic, why a company would take this approach but they do. When I cancelled the service I had a zero balance on my account. The next day when I called back to confirm that account had a balance due 230 balance. I inquired about the balance and they said it is in your service ageement. I advised them no one ever told me that. Now I am very specific in dealing with larger transactions. I work in a field that requires me to be very specific about terms and conditions. Misrepresenting facts in any way could cause me to lose my license. I think cell phone reps should have to be licensed after the apparent lack of honesty and unfare dealings. At least their would be repercussions for lying to customers which in the above issue amounts to fraud and theft.
I asked additional questions is there anything that I should know about this service that could effect me if I cancel my service. They did tell me I would have to pay off the balance on my account for the phone purchase. That is okay because it was disclosed. They ever talked about being charge a full months service regardless of the time frame you use the service in a billing month. When I mentioned this to the representative they simply disconnected the call on me. I waited 20 minutes to get that response (you should know) (We dont care what our reps say) and (oh by the way we just hang up on you if you dare to raise a concern). Wow.
Hello
I have received a new phone service with a diffrent phone company carrier as of Sept 20, 2016. I am still being charged from services that I no longer have and it is now December 2016. I had allow family mobile to take their monthly payment out of my credit card by auto pay. I have been asking this company to stop payment and reimburse me for the months I have not had celluar services with this company. I was inform to email [email protected] they are given me the run around and saying that I have usage for Dec and need to make a payment.
After 9 years as a customer at Tmobile they insist on lying and stealing my money by mixing my words. I purchased 5 lines onto my account in the past 2 years. I now demanded only one line unlimited data. Their idea of Ulimited data is a farce. 3 months now they bill 300.00. I call to recancel the other lines. They are still on my account because they didnt CANCEL the line. After 2 hours on the phone and 3 agents it was finally time to summarise our conversation. Once again they failed to CANCEL the other 2 lines. So i would receive a 4th month at 300.00. Are these people retarded or trained to Scam? I wonder how they would react if their employer pulled this on them? "How many notations on file and phone calls will it take you god d**n morons?" is what I question every month. Unbeleivable. To add to their blunders they claim its the FCC that decides randomly who and when your unlimited data is slowed down. Yet cant reference a FCC rule number about that. Big Brother? or a conspiracy??? ooooohhh...
Most recently invested approximately ;$800.00 , possibly for a Galaxy phone. I purchaed the phone cash. I wished to make monthly payments. I purchased the phone in , Fountain Valley California. While purchasing mever met store manager as I recall. Next: Subject to possibly indirect hazing and stero typing. By female white adult . Her status is possibly in sales. Her indirect stero typing comment was : " What did do to get that kind of money"? What she meant is perhaps racial and derogatory. Most recently came in to make a monthly payment. I did oddly notice a monthly unjustfied increase in monthly payments? I met , A.K.A. at will
employee: Martin. Described as a male Hispanic adult. The date was , approximately : Dec. 1, 2016. What did appear very suspicious when I was making the monthly payment is the female white adult that initialy made the indirect possible racial comment gave at will employee Martin a high five with her hand. Question : Did this mean bye? Or did it mean a form of indirect communication , meaning turn off his service. That day or following , after paying: $ 54.63. No internet. Could not get email or go to Face Book. Next day. I called. Dec 2, 2016. Male answered phone. I indicated I want a refund. His responce come on in will discuss it. I stated , I'm
not coming in to discuss anything, I want a refund. When I went there . Observed a male Hispanic adult out side speaking with some one. His shirt indicated he was affiliated with : T.Mobile. The female white adult inside: Indicated : " We don't give refunds for pre-paid phones". I had just drove all the way from the city of Orange to Fountain Valley California. I asked for a copy of this unjustfied policy. She refused. Instead threatend to call the Fountain Valley Police. To ask for a copy of a unjustifed policy , there is nothing wrong with this. Especially under the : Freedom Of Information Act, The Right To Know Act, The Public Records Act .
To include: The Federal Trade Commision Act. To take any persons money and provide services. This is : Petty Theft. If under thousand dollars. If above or at $1000.00 is possibly grand theft. Breach of implied contract is: California Civil Codes: 3300-3400. Note: No employee is required to do anything unsafe or ilegal. California Labor Code:6300. Note: To some extent if at will employees strive to stick together to do a wrong thing this is : Aiding and abeting. California Penal Code: 31. Example: The L.A. Sheriff Dept , mistreating inmate abuse. This is a example of employees sticking together to cover up a wrong. To include: Violating: California Govdernment
Code: 12900. To mislead the public is a violation of: Misrepresentation: California Labor Codes: 1050-1053. False Advertising is : Business and Professions Codes:17200, 17500, and 17509. Its unknown exactly the fraudulent activity that is taking place in detail at the : Fountain Valley T-Mobile. However: I'm very sure that if nothing against public policy is taking place then , this means none of the at will employees will mind volunteering for a test to prove their complete innocene of any wrong doing. To include: The female Asian adult supervisor. By the use of the : ( Trinity Of Truth Test). With these pre-requsites: ( A.) Blood and Urine test
basded on body weight. ( B.) www.no.lie.m.r.i.com. This is a scientific test . To determine honesty or deciept. ( C.) California Evidence Code: 801.70 . The lie truth test. Sodium pentethel. ( D.) California Evidence Code: Section: 795. Hypnosis. I'm very sure upon investigation up reported and disclosed other complaints from other consumers / customers, I'm sure all prior and new at will employees of; T. Mobile of Fountain Valley California. Won't mind being subject to volunteering to be subject to three forms of scientific evidence. Espeacially when they are aware, they are being tested and filmed to be posted for : You Tube. NOTE: If they do
refuse will cause : ( reasonable doubt ). This can mean in the minds of consumers , something not legal is going on. Then athorities should eventually investigate.
I am a T-Mobile customer for over 12 years & have not had any big issues with them till now. I was at the T-Mobile store on the 11/21/2016 and I was informed that my account qualified for 4 FREE phones if I change to T-Mobile one plan and get 3 lines (4th will be free) for 120/month - unlimited everything. This sounded too good to be true especially given the fact that I had recently received 2 phones from T-Mobile on my existing lines a short time earlier. I requested that the store make sure that I qualify - the store manager and the sales person assured me that I don't have to worry about this.
I still had difficulty believing them so I made them WRITE this on the receipt and had both of them sign it - I will attach the receipt to this if I can. Few days later I noticed my bill was much higher than 140 that I was promised so I called T-Mobile several times and they told me that I don't have to worry about it, the bill will get reduced as the credits were applied, to 140. I also have recorded these conversations (My dad always told me that if it sounds "too good to be true, it probably is" - so I take my precautions). I am happy to provide recording of these conversations also.
Now I receive a email from customer relation (after I called them again for high bills) that the plan for 140 didn't even start on 11/21 and that it actually started 9 days later but they will be "nice" to me and give me the phones for $99 dollars/phone (400 dollars total). This is unacceptable to me. I have T-Mobile store manager/sales person hand written note that the phones were free and also recorded conversation with customer service that my bill will be 140. Now that I switched my brother and mothers account from ATT to T-Mobile (to use the 4 lines), I am told that I do not qualify. Every time I call T-Mobile, I waste at least 40-60 mins and I've called at least 10 times over last couple of weeks. Please help
I have been having issues with my outgoing call being delayed. Taking thirty seconds to over one min and a half. I reported this to t-mobiles tech support team back on 9/29/2016. This has not been fixed and the network team has closed all the tickets I have opened. They are stating there are no issues to be found.
On 11/29/2016 I was put in a situation where I needed to dial 911 from my cell phone. When I tried to call 911 on my cell phone service was at full service. And the call would not connect. The call just dialed for over 2 minutes and did Never connect. I also tried to call the non-emergency phone for the local police department and again the call would not connect.
On 11/29/2016 I called T-Mobile tech support and reported this to them. And again all the can offer was to open a ticket with the network team and it will take 72 hours to get a response. So now I am stuck with a phone that will not call 911. This is putting my safety at risk and I will not be able to dial 911 from any phone I am paying for.
T-Mobile told me they would pay off my contact with my previous Cell companie $ 958 later out of my own pocket still no money off T-Mobile again told my phone bill would be $240 a month and had 2 months of a bill for$329 and now my bill has been $289 T-Mobile service sucks dropped calls everywhere my boost phone worked better
Bo go means buy one get one
Having a Bogo sale is AWESOME
BUT not when you charge the cost of BOTH
You deposit makes it impossible for me to take advantage of the offer so I CAN BUY ONE but not get the free one THAT makes it a scam! Because I have poor credit BECAUSE I AM POOR I can't have a free phone WHEN I PAY for one.
THIS is what is wrong with the world PEOPLE with more money get things FREE where people who PAY for them can't even get FREE items that come with the things they PAY FOR>
I signed up with T-Mobile late June of 2016. I made the switch because I was under my mothers family plan and we ran out of data because it was shared, T-Mobile was more affordable and had unlimited data. I went to the Kirkman location in Orlando, FL and was greeted by Alex, she was really nice and helped me get set up. She told me that they will take our current devices and give us an instant credit to the account as well pay off our obligations with att wether it was contract or paying off the installments left on the devices. I made sure to be clear and went over it again will alex and she explained if I owe $450 on my phone that I will get a mastercard gift card $450 (not that it will be 450 minus the instant credit).
I went ahead and switched my wife brother sister and my own phones to T-Mobile for a family plan. 3 weeks later i get an email saying that im getting a gift card in the amount of $530 while i still owed att $1600 for the devices. I called T-Mobile and this is when I found out I had been mis-informed and that the instant credit they gave me for the phones to cover taxes and activation was deducted from the amount. I honestly believe Alex just didn't know what she was talking about, but I called T-Mobile and no one wanted to help rectify the situation. I went to the store the following day and spoke to Allison a Manager at the store, She told me that she will speak to Alex and she will also find out exactly how much I was shorted on the gift card.
She said this will take her a few days to handle but they wanted to keep my business and she will make sure she makes it right. Thursday came and I didn't receive a call, I went to the store again the following week and I saw Allison on a desktop typing away and she saw me as well, didn't acknowledge me and I waited for 30 minutes and I couldn't wait any longer and I told a rep there to let her know to call me and gave him my info, again never received a call. At this point I was complete disgusted and wanted nothing to do with T-Mobile ever again. I went back to ATT and im happy paying more knowing im not being lied to and dealing with horrible customer service. I've complained through BBB and these individuals do not want to help and they're supposed tombs higher ups.
I am outraged, disappointed and infuriated. I've been a loyal customer withT-Mobile for 9 and-a-half years (when I easily could have switched carriers) and your company is treating me like garbage! This is top 5 of the worst customer service I have ever experienced, providing the type of cut-rate, bargain-basement “customer service” one might expect to find at Spirit Airlines or the likes.
As a small business owner, 10 days without a working phone is tantamount to a fortune in lost income, and the best you can offer is a $20 credit for a prepaid phone? That is pathetic. Yes, I understand, since a supervisor made it very clear to me that my contract states that I must pay for my phone, regardless of whether it is lost, broken or, in my case, inoperable due to a software malfunction. That you expect me to pay close to $200 for the refurbished phone you are sending me is appalling.
You clearly have no regard for the inconvenience of having to be on the phone with your representatives about 8 times in total now, for about 30-60 minutes each time. You have no regard for the fact that I run a small business and do not have time to run out to Walmart, as your representative suggested, to buy a $20 pre-paid phone. You have no regard for the fact that I have a dog who has had two seizures today and that I can't even reach my husband, who was kind enough to give me his phone to put my sim card in.
And FYI for all you TMobile users out there: the $12 you pay each month for insurance on your phone is going towards a used or refurbished replacement. In fact, the replacement phone will not even qualify as an Apple product if Asurion uses non-Apple products when fixing it. Which, of course, they do.
Seriously, T-Mobile EFFFFFF YOU!
I switched to tmobiles 2 months ago. I have in writing where they said my bill would be $129 per month plus tax period. I have talked to them on many occasions and every time I talk to them my bill changed. It changes 9 times in 1 day! Last month it was $318, this month it's $173 next time I talk to them who knows what it'll Be? I was told I was on a payment plan for the $318. I paid $ 200 before I went to bed and got a confirmation text. I went to bed and woke up the next morning to find another text confirming another payment of $118 . What? Really? I went to their fb page and saw countless people complaining about similar experiences.. along with gobs of other complaints. I was fine til I got my first bill and saw $ 318. I was past my 14 day period so I couldn't return the phones without paying a ridiculous amount of money. They wait til your 14 day period is up to give your first bill so you're forced to buy the phones. I'm a businessman and if I treated my customers that way, I wouldn't be All I want is to return my phones and go back to without hurting my credit. But after all I've been through with T-Mobile I'm taking the ding and going back to tomorrow.
I joined t-mobile between August 10-20th they forced me to leave AT&T then when I joined they send me a cell phone and an iPad that didn't work the SIM cards where already used illegally!i returned everything and I was expecting a refund and they refuse to help me!they Send me threatening letters that I owe them money when in fact they owe me $190.35! I got a letter in the mail today that says I will get a refund for 190,35 and they keep giving me the runaround!i have council as back up if needed!
A T mobile representative came to my office to offer me a better cell service and phones.
1st lie - free Sam sung on5 I was told I would pay a down payment of $78.00 and it would be credited back to me on my first bill - Truth; the $78.00 will be given to me in a small credit a month for 24 months. Basically locking me into their service for 24 months if I want the free phone - cancelling service I would not receive a refund for the balance.
2nd lie - jump program - said if I paid $9.00 a month I could upgrade to a better phone without an additional down payment. Truth - you have to pay the additional down payment minus the original down payment = no benefit as you have to pay the full down payment.
3rd lie - Once you receive the new phone - call in and port your phone number to your new phone which will be automatically transferred and service immediately - Truth, takes 2 to 24 hours before transfer of number is complete.
4th lie - offer same service for same money - I paid $110.00 a month for 2 lines for unlimited calls and text, 10gb, hot spot including caller ID. Truth - 6GB per line and have to pay $3.99 a month per line for caller ID. Also, an additional $2.71 per line - for what? Don't know, Tony (supervisor) said it is an extra fee t mobile adds per line.
5th lie - service is better - truth, it is not better, worse in fact. Calls drop a lot more with this service. Phone seems to get hot and will drop call.
Have to order phones through a representative, can't go to a local t Mobile store for anything. Not even a sim card, you must order it and have it shipped. Can't pay in full for a phone, you have to pay a down payment and sign a contact to make monthly payments. I was told that I could pay the phone off on my 1st bill, I don't know if that is true yet.
Advise, don't even let a representative in to your office. They are soliciting you! Door to door sales, nothing but lies to get you to switch. The service is not better, the phones are not better, you have to order phones and accessories. Once the phone is delivered you have to port and transfer everything yourself. In store t mobile is not for the business customers. Call center employees at least tell you the truth and are mostly friendly.