2 1/2 years or so ago I bought a Galaxy S4 from T Mobile. A few months before that, I paid said $600 phone off. Unfortunately, I sat on my phone and it cracked the screen (#1). I used my insurance to have it replaced. I paid the $150 fee and they sent me a S4 that continually said the sim card was missing (#2). In doing some research, I found this is a common problem. I called them again and they replaced the phone with another one that did the same exact thing (#3). So, I called again and they sent me another one. This one received an update that turned off my wifi and blue tooth permanently. (#4). So, yet again, I called and they sent me another phone (#5) . AGAIN, this phone did the same thing and I had to call them AGAIN. They told me that I should just pay another $600 and get a different phone and that all S4 models were having problems. I told them they should not be selling defective products. They said they wouldn't help me anymore. So, I switched my phone line to AT&T. I had two lines with T Mobile at the time, mine and my son's, and DID NOT have any kind of contract with them. I had not received a bill from them since July 2016. My payments were made from my bank account that was connected to ebill. On August 26, 2016, I received a notice from T Mobile telling me to pay $215 to "reactivate" my son's line (August charges+September's charges that had not even happened yet + a "reactivation fee"). On August 27, 2016, I called T Mobile and told them I would not be using this line as of that day's date; and needed to know what my balance was without the "reactivation fee" or the next month's (September) charges. Their representative said she was giving me a $20 credit and told me she couldn't tell me what I owed at that time, but I would receive a bill in 7 days that would show my ending balance. I NEVER received a bill. Instead, I received a notice in the mail today (September 13, 2016) telling me that T Mobile had sent my account to collections. No bills, no phone calls, no emails, no warning. This is a HIGHLY unethical and extremely absurd way of doing business. I do not have a problem paying them for the services I RECEIVED, I do however, have a huge problem with paying them for a month I told them I was not going to be using their services, AND a "reconnection fee" that I should not be paying due to NOT using their ludicrous services. I paid them the $215
I have been waiting for a refund from T-Mobile sice December 2015. And they are giving me stupid excuses now they say the refund was transmitted from Citibank and Citibank doesn't have anything for me.
Purchased 3 devices during 2015 black Friday sale. 2 Samsung Galaxy s6 rebate stated 250 Costco cash card for each phone and 25 cash cards for each device. Waited the full 14 weeks to finally receive the three 25 cash cards but nothing else. Went online like directed to Stuart Lee rebates and file claim to no avail it was the most incompetent website I've ever experienced with no human contact and an automated response. Called original store to ask for help didn't get far. Went to local store and customer service was a complete joke guy stated there were no rebates in those amounts during the time, insinuated I was lying about all of the amounts. I wouldn't leave so he eventually did his job to look up the rebates and found, ta- dahhh alllllllll the rebates I stated were there in bold. He then claimed he didn't know how to do an escalation for the cash cards to come back and see his manager a few days later. Glad to know ur well trained in your position? So I come back and am hit with the same hostility from the manager Jesse (I have severe anxiety so u can imagine what a nightmare this all is to beg for my money back.) Once again he finally agrees to do his job call the original store and ask for the 250 for each phone to be escalated. I heard these words ok. So he says it's done I'll receive it in the mail. No he can't tell me when I'll expect them....lol I received them a month later at 225 each. I can't believe this! when will the madness stop? I go back to the forsaken store talk to a new guy because the other guy (not the manager) refuses to acknowledge me. He then is the literal worst experience and actually argues with me that I'm wrong the amount was never 250 there were never rebates for the 25 cash cards off any devices, then says well u got ur money the 225 plus the 25 cash cards equates to 250. I explode and tell him all of u are treating me like I'm trying get to steal money when this was in ur black Friday sale!! I just want my money back I'll never do business with u people again. So he calls the original store to go ahead and complain about me in the face to the manager who agrees that I'm already up to date with my amount and they can see if 'they' can escalate my request. The ridiculous part is nobody ever disagreed about the 250 amount due until this last guy, who mentioned that their rebates papers changed in November. So all in all this is the worst scam ever and I'll be contacting both stores dm to make sure they understand the importance of customer service and lack thereof. I can't believe how I was treated. All over 50 bucks... why do they have a job if they can't even do it right?
In February of 2016 I was sent 4 warranty replacement device with all were defective. On February 28 2016 I packed all devices in separate boxes with separate shipping labels (provided by T-Mobile) and ship the phones back through ups . Today is May 17 2016 and T-Mobile is saying "they don't have the devices" which I know is a lie. T-Mobile needs to be called out on there stealing ways. I've had several reps tell me that they seen the phones and would apply credits to my account. Call back several days later to reps saying because the previous rep didn't note the account they could not honor the credits. This is happening to many time with to many devices. Somebody within T-Mobile is stealing and they are trying to make the customer such as myself pay for it THAT IS UNACCEPTABLE!!!!!
I had a contract for 7 years and then switched to prepaid. I decided to check my credit bureau accounts and saw three collections on there for 3 T Mobile accounts. I panicked and thought my Identity had been stolen. I called the police, they came to take a report. Together at my dining room table, while on the phone, we discovered that one of the collection accounts was mine and it was tied to the 7 yr account that I had closed. Somehow $221 had gotten attached to it. But wait! They had also sent it to 2 other collection agencies for different amounts and different dates. It looked like someone had opened 3 T Mobile accounts in my name but NO T mobile had slammed my report with 3 collections with different amounts. I was still a current customer. UNBELIEVABLE> I had to tell the police office to go. I will be reporting these jerks everywhere.
I bought V24/7 telephone services when travelling overseas in Japan & Vietnam from 3/30/16- 4/17/16. I understood if I did not request or authorize T-Mobile for roaming charge $5.99/min services then T-Mobile should not charge for this service. T-Mobile illegally charged me $629.09 for the service I did not request or authorize and was not aware of this till I get back to USA (see attached file). Each time I made calls using V 24/7, V 24/7 phone operator told me that amount of money & minutes I had left so I understood that what I paid for. T-Mobile automatically charged outrageous roaming services without my authorization or request.
I contacted T-Mobile on 4/24/2016 and spoke to supervisor Dewayne, he said will give me $100 credit due to charges for services I was not aware of I told him that as a consumer I felt defeated by T-Mobile. I would like to discuss issues with his supervisor. He transferred me to manager Valerie then she told me she would not honor it. As I understand if consumer did not request for roaming services then any phone calls would not be allowed to go through. T-mobile actually defeated customer so T-mobile can charge consumer whatever the amount they want
Convincing you that they will pay your current cell phone provider fees for switching to them, lies all false and when requesting your device back that they never pay you for well they don't have it. They make money off of you from the start by refurbished cell phones of other customers. Bad company full of scripts for operators.
Am writing this because everybody should know what kind of company T-Mobile is and how they treat new customers and what they are capable to do with their incompetency and unprofessionally manners: Order place over the phone on 2/19/2016 First call started around 4pm followed by additional calls, I end it up with 2 orders and not happy at 00:40 of 3/19/2016 here is the story. After being on the phone for one hour and a half with at least 3 operators and never been able to complete my conversation, as the line was cutting off, I finally got a T-mobile representative on the phone and was able to place an order. I requested 2 iPhone’s 6 in rose gold color (from the 4 total ordered). T-mobile operator said that they were not in stock and added a request for the phones to be dispatched as soon as they would be available. Order was issued with gray colors, but I was assured by operator that note was added about the rose gold color and that order displayed with silver color could not be modified anymore, but that would not be an issue. After trying to place this order which took exactly 1 hour and 45 minutes, operator asked me to wait on line for a few minutes, as she was going to transfer me to customer service department where they would confirm that the note from the previous operator would be add be in my order about the rose color.
After a long wait the call was disconnected again and I had to call back. After 15 minutes of waiting to get somebody on the line, I had to repeat everything to another operator, which claimed to be not working directly for T-Mobile, but for a different contractor. It did not matter to me, because I dialed the T-Mobile number and expected to talk with one of T-Mobile representatives. I was asked for the order number; she did a research and told me that there was no note regarding the colors (I wanted rose gold) and in addition, she found out that the color that I requested is not even available for the iPhone 6, but only for iPhone 6s. So basically after being on the phone forever nobody informed me that the iPhone 6 is not available in rose color, even though they advised me that I will receive this color. The lady on the phone then advised me that it was not an issue and that she will transfer me to another department where I could cancel this order and replace it with a new one with the right phones and right colors. So I waited to be transferred and sure enough the call was dropped again. Then again I had to call back and wait 20 minutes with the automated voice message until I was able to get the operator and of course I had to explain everything all over again! After explaining everything from the beginning the operator was confident and did assure me that he would fix everything for me.
I have to admit I was frustrated at this point having spent so much time on the phone, but I trusted it can be resolved. I tried to cancel the previous order and I was told that in order to cancel the order we would need to create a new order to replace the old one. I agreed and we went through a lengthy process again that took 1 hour and 45 minutes (unbelievable)!!! After all this, I have requested to cancel the previous order and T-Mobile representative said no problem let me transfer you to the financial department where they will be able to do that. I patiently waited 10-15 minutes and of course the call was dropped again. I did call back and explained all over again what I was trying to do and the operator was unable to solve it, as he mentioned that I was not transferred to the right department which handled the orders and that it was another company that does that. He then put me on hold and after we had a conference call with the right contactor that handled this for T-mobile. After a long chat, I was told that the first order could not be cancelled, as it was already processed and I was told to refuse the package when UPS would try to deliver it and I would get my refund. I had no patience at this point after being on the phone for 8 hours (who would) and requested to have both orders cancelled, as I did not want to do business with T-Mobile after this unpleasant experience.
I was told that even the 2nd order could not be canceled, as it was already processed at which point I asked to talk with the supervisor who gave me an attitude telling me that the only solution to cancel the orders was refusing both packages at the door when the UPS would try to deliver it. I clearly told the supervisor that I did not want to deal with them anymore and did not even want to deal with the packages and want my money back. She advised me that if you do not send the phones back, you are responsible for charges and you will pay all of them. Please be advised that it was not my intention to accept the packages with phones and I did not accept them!!! So I do not have the phones, but I also still did not receive refund for the T-Mobile charges of $ 227.40 and $354.39. I do not have the phones in my possession, as I did not accept any of the two packages that were sent to me, so I expect to receive a refund immediately since both packages were refused: 1st order was refused on 2/26/2016 and T-mobile received it on 3/3/2016. 2nd order was refused on 2/22/2016 and received by T-Mobile on 2/25/2016 T-Mobile after numerous calls assured me that once the items would come back to their warehouse and after an inspection it would take maximum 10 business days to refund my money and to this day, March 16, 2016 I did not receive my refund. It Took 5 minutes T-Mobile to charge me for both transactions but is taking long long time, and lot of frustrations, phone calls and time to get it back..and I don’t have it yet. Please do not deal with this business as have poor customer service and very rude, once they get your money that’s it..that’s all they care.
After a written complaint to BBB i receive apologies by Mr. Mr Chris Platt sayng that I will get refunded both paymntets and both accounts are closed on March 18th. Nothing true there comes the second and best part of my story: I have received the refund for account the account with charge of $227.40 as he stated on his letter was not closed on March 18th 2016. In fact on March 21st 2016 around 11:40 AM I received a phone call by an associate of Conservative Outsourcing office for an attempt collection of the amount of $227.40 (which is the amount of the account number mentioned by Mr Platt on his letter that was closed) on behalf of T-Mobile, and I was asked how would I like to pay the amount I own them. Now account wasn't closed until i had to call a T-Mobile associate and repeat him for the 1000000 time all the story, he stated that was an error an that he would close the account and send a massage to the collection agency to remove my name from the system. Now having poor trust of any of the T-Mobile associates I have requested a documentation where proved that both the account was cancelled (from T-Mobile) and letter from Conservative Outsourcing where proof that I don't own any money and of course my credit wont be affected.
T-Mobile associate promise me that would send an email in the net few minutes with follow up call to check if I would receive the email. Also Conservative Outsourcing promised me that will send me an email. As per today March 22nd 2016 at 07:30 pm I haven't received, of course (as T-Mobile use to promise just to get rid of you on the phone or bounce from department to department), no mail no phone call, stil waiting...actually I will not wait anymore as I will take further actions, T-Mobile with its incompetency and its employees superficiality is about to ruin my credit that in these days,with sacrifices is hard to build up and rare to have a good one. The only note positive is that I was refunded of the amount of $227.40 with a phone message left by T-Mobile confirming that and to give them a call in case I had questions in regards, which I had but I was invited to call their 1-800 number and I chose no to waste my time again
(I can believe that after all this trouble again T-Mobile is not providing me a direct number where to call and fix my issues, but again the superficiality of customer service giving you a 1-800 number and you have to talk with an operator, if you are lucky after 30 minutes, that doesn't know your case and yo have to explain it all over again...not worth it, I do care about my Health).I still don't know what is going to happen about my credit since apparently I own money to T-Mobile, I haven't received any written documentation by T-Mobile of any cancellation of my debts and either by the collection agency. This case is not solved at all, I will make sure that this story will go in the social networks because you cant ruin people life like that,and who will try to give a business to T-Mobile should know what to expect before having a nightmare like mine. As per today March 23rd 2016 at 9:48 Am I am still receiving phone calls from the collection agency regarding the payments.
THIS IS INSANE. I have called Mr Platt, of course no answer, I left a message and with the T-Mobile pace GOD only knows when the will get back to me. PEOPLE STASY AWAY FROM THIS BUSINESS, THEY OWNED ME MONEY AND SEND ME COLLECTION LIKE I OWN THEM MONEY, AND THEY WILL RUIN MY CREDIT.
My name is Sherly, my husband currently have an account with T-Mobile which he was in charged off until last month when I noticed the fees that T-Mobile was charging him every months.
since October of last year, 2015 he paid over $2,000 for phone services and that's outrageous.
October bill was 385.36
November $476.72
December $434.48
January $403.41
February $349.01
Originally our bill is supose to be $140.00 a month, due to the financial hardship we have been facing at times our phones were disconnected not realizing each times we couldn't make the payments we would be charges $23.00 for each lines.
I think this is unfair and definitely rediculous for a company to charge all these fees in one month.
I am asking that someone please due something about it
On Jan. 22, 2016 I decidced to switch from Sprint to T-Mobile because the phone I wanted my old carrier did not stock. After a few days I noticed that I was having service issues with the T-Mobile and after a week I then decided to switch over to a Verizon. I brought that phone to a Verizon store and the sales person told me that he will get me set up with a new phone and to bring the phone back to T-Mobile. He said it would be like I never went there. So after getting the new phone, I went back to T-Mobile and turned the phone plus accessories back in. It was just too easy, so I thought.
I went to have Verizon pay off my old phone online and I needed to upload a phone trade-in page. Now here is where it started to get complicated. T-Mobile never gave me back the phone that I turned in to them. They gave me back money for the accessories that somehow I had to pay for. I never did think about asking them for my old phone. After going round and round with both carriers I am being stuck paying off my phone myself.
First, T-Mobile says that my old phone was already sent off to have refurbished. Since I brought back their phone within the 2 week test period, they said that I don't qualify to have them pay off my old phone. Second, Verizon's promotion dept that handles the pay-off part won't budge with paying off my old phone without that paperwork. This truly has been one big dilemma that I should have never done. Did I know that T-Mobile would not give me back my old phone, no. The guy at Verizon should have told me to make sure that I get my old phone back. Back and forth, back and forth between the two carriers I went.
All this because I reurned my phone in within the 2 week period. I feel that these carriers that offer the 2 week test period should hold on to the old phones just in case someone decides to return the new phone. I'm just glad that my pay-off was only $81 on my old phone but what would have happened if I owed $400 on my old phone and the same thing happened? I would have been royally screwed with a $400 bill that I would be responsible for.
Anyone know of any class action lawsuits that involved this? If not, this probably would a be good one for a lawyer to nab. Not sure if this has happened to anyone else. I tried to do research online but couldn't find anything.
I have been a T-Mobile customer for over 11 years. This past December, 2015, one of my lines have been transfered, without my consent, to Sprint, by a person I am not affiliated with in any way.
I called Sprint and T-Mobile hundreds of times but nothing has been resolved.
I've had the phone number linked to various bank accounts or online accounts, therefore someone using it may gain access to my personal information, which is a scary thought.
I requested from T-Mobile to at least block that number to be used but they couldn't do anything since it belonged to Sprint. However, 3 days later, a different name transfers the same number (my former number) back to T-Mobile!!! Called again T-Mobile / Sprint asking to investigate what's going on - a line has been moved from/to T-Mobile by different names. The investigation is nowhere; I filed a police report, a FCC complain, etc.
Interestingly enough, Sprint actually assigned a person to look into the issue and they even called me twice. T-Mobile has NEVER bothered to get back to me.
I am tired to fight them. In the meantime I open a new account trying to protect myself.
Any advise would be appreciated. T-Mobile ignorance and lack of involvment have been very frustrating. I am still waiting for the investigation to finish (if ever) and switch to a different provider but I would hapily sue T-Mobile for the lack of security procedures/protocols.
T-Mobile offers a family plan that includes 4 lines for $120 with 6 gig of data for FREE. A single-person plan has a base price of $50, almost half of the bill for 4, with 2 gig of data for FREE, 66 2/3% LESS, just because of someone being on a single plan instead of a family plan.
It is illegal to discriminate. Single-payer people constitute a class of people just like gay people constitute a class and religious minorities constitute a class. It is abhorrent, discriminatory and illegal what T-Mobile is doing.
The cost of the extra 4 gig of data is only $15/month, again not the issue. The issue is the blatant discimination against one particular class of people.
3 HOURS A MONTH TO RESOLVE ISSUES WITH THEM. Every month I have to call them and get charges corrected. Customer service people there are by far the most iggnorant people I have every dealt with. You can ask for the customer loyalty department, but about half the time the agent will pass you over to someone sitting next to them. If you challenge the rep on a charge and try to get explantion they will pretend the connection is bad and say, I'm sorry i can't hear you, please call back. SERIOUSLY, SO YOU DON'T HAVE MY NUMBER TO RESPECTFULLY CALL ME BACK?? I would NEVER suggest to go with them. I have 4 phones and tablet data line, I would much rarther take my business somewhere else.
I received a call from T-mobile at 11:25pm eastern standard time and a voicemail was left. Saying something about an upgrade. This is a definite violation of the FDCPA Regulations. I will be contacting a lawyer about this matter. Companies aren't supposed to call past 9 pm. This is well over 9 pm.
I recieved a text message saying that I owed an additional amount to what I had already paid. I had already paid my monthly bill of $60.34. My husband went to the Walmart store and paid the additional amount. I called Family Mobile and the representative could not find any record of this payment, but I recieved a a statement from them showing the $6.40 was paid.
Thank you in advance for your time and assistance. In May, 2015 we sold our business Love Café and Bar, the phones and tablet was under Business account. In June of 2015 we notified T-Mobile that business was sold and it should transfer into a personal account. At that same time, I upgraded my husband phone and tablet, as well as got an additional tablet for my daughter, all this took place at T-Mobile location 702 Brighton Beach Ave, Brooklyn, NY 11235 (718) 769-0754. At the end of the transaction They had me sign a lot of paperwork and it was completed successfully. A month went by and we did not receive our bill, although I continued to make on-line payments, so we got in touch with T-Mobile and were informed that apparently for some reason the business account was not closed, that they are sending bills to the business address, so we went over everything, closed again business account, changed the mailing address and the representative told me that he will send me an e-mail that I would have to e-sign the papers and I immediately did. The representative never told me that I will get about 5 of the same e-mails, so when this e-mails came in I thought its a computer glitch, therefore I signed the first one without realizing that I need to sign 4 or 5 more e-documents.
I continued to be a T-Mobile customer, however as month went by I did not receive a bill so we called again and ask them to corrected the address, again straighten out the closing of a business. In the end of October beginning of November I again upgraded this time my phone, no issues were brought to my attention and we did not here from T-Mobile until November 19, 2015 when they call my husband and told him that we are in collections for $1,275 for not e-signing the documents.
I called collection agency later and spoke to Doug with AM SHER Collection
( I will file complain against them as well)when I tried to explain to him what happened and that till today T-Mobile acknowledge that they did not change the address so they been sending the bills and notices to the wrong address and throughout so many communications and upgrades we were never told that there is an issue. What I was told that they might have had computer glitch (at T-Mobile I spoke yesterday to Michael O. rep and Supervisor Andrew W.)I have not received anything from them accept marketing via cell messages. I also reminded Andrew and Doug that in the end of October beginning of November I again upgraded this time my phone, no issues were brought to my attention.
Mr. Doug from collection Agency told me :"No one can Help you" I replied for not signing all of the e-documents, especially that I continue to be T-Mobile customer, I will not pay $1275, that this is a rubbery and I will bring this to FCC attention, so the reply was from Doug: "I don't care about FCC they cant do nothing, they will not help you, no government agency could help you"; I was shocked, he further proceeded to threaten me that all the equipment will be turned of I will be denied all the services, but I am paying for this equipment and FCC is a powerful government organization, so I count on them to help us. My husband works for NYPD, I work on helping after hurricane Sandy, and our son is active US Marine, I said to Doug I am sure that FCC will help and if you don't believe in government support and that they would take care of their citizens than you have an issue. This was the end of the conversation
T*Mobile My family Mobile My credit report. when I was purchasing a vehicle sent me a credit report from all three credit scores that T-Mobile at Walmart Bessemer Al.stole all my information.
PUBLICpublished review 11/12/15 I switched my account with AT&T to T-Mobile with the agreement that they would pay for my early termination fees, the balance due on my device, and credit me with my T-Mobile account. This is what their sales associates tell you in store. So, once I'm told I will get $737 for my devices, $391 prepaid Visa card, and $704 credit to my T-Mobile account. Now one would think that when a sales associate tells you what you'd be getting you'd expect to get the above. I was told by the associate that all I'd owe to att was my last payment. my credit from T-Mobile. I got my last bill from att and submitted that for reimbursement from T-Mobile. After weeks I got a prepaid visa in the mail for $391 and nothing for my devices. When I called their ridiculous customer service I was told that the credit on my T-Mobile account was actually the balance for my devices. This was never explained to me by the sales associate and when I again called the store I was told T-Mobile should have covered mostly all the bill of $1328 yet now after this false advertisement I'm stuck with a $932 att bill I need to pay. T-Mobile is deceiving and full of scammers. They seem to tell you whatever sounds good even after you ask them he questions you need to ask. Their sales associates could you some retraining on exactly what they are offering you. Never once was I told the credit I get for my bill was the device payoff. Extremely disappointed in this company that is scamming people to grow their buisness
I have no service in my area 10007. My cell goes into a "no service mode". i cannot make calls, except calls, i cannot receive texts messages or send messages no interent at all. I called tmobile nuerous times and they have not fixed the problem. about 3 months of this service has been going on. the service is getting worse. i referred someone who is in the same building and they have the same issue. its terrible and unprofessional. i'm paying more than $112.00 for a phone that i use to play games on.
Tmobile needs to step up and fix the problem with their connection issues. period.
I am writing to complain about billing problems and customer service issues with T-Mobile. Here is a detailed account of the problem.
Back 07/15, our T-Mobile employee discount expired, because we were not notified to send over a current paystub to re-verify employment. We realized there was a problem in August when the bill went up, so my wife contacted customer service. The customer service rep, Morgan, advised my wife to send my paystub to [email protected]. In addition, she requested Morgan remove a third phone line, since this person had acquired service of their own through T-Mobile, and Morgan stated I would need to contact T-Mobile to remove the line. He also stated it needed to be done within 24 hours or we would be charged $10 for the line. She sent the paystub to this address on 08/21/2015, we received notification that the e-mail went through, and I called T-Mobile to have the line removed within 24 hours. I even received a text message that the phone was removed, so we assumed all the problems had been taken care of. In the e-mail, she also requested the employee discount to be backdated, primarily because T-Mobile never sent us a notification that the employee discount was expiring. In September, when we looked at the bill, we saw that the discount had still not been applied and that we were still charged for the phone line, a $10 charge. My wife called T-Mobile again, spoke to another representative (we have misplaced her name), and this rep assured us that she would contact the department who received the paycheck stub, would make sure the bill was credited for the employee discount (including backdating), and that the $10 charge would be removed. In October, when the bill was still incorrect, we filed a BBB complaint. In the complaint, we requested the employee discount to be processed and the credit backdated to 07/15; plus, we requested a one-time bill credit of $100 for T-Mobile to keep our service, primarily because we have experienced numerous billing , technical, and customer service problems over the last couple of years, some of which had to be cleared up through the BBB. We received an e-mail from Ruben Amore through T-Mobile corporate soon after the report was filed. We re-sent the paystub, sent a print screen of the original e-mail sent, and he agreed to backdate the employee discount. But he misread the BBB complaint and stated he would give us a total bill credit of $100 as requested. My wife e-mailed him back and stated that was not what she had requested, and she re-explained the request. In addition, she asked him to break down the bill in writing, because the bill still looked off. We should be billed $60 a month for my phone line and $30 for hers before the employee discount. The employee discount is about $12 a month, so before taxes, the bill should be around $78. When he e-mailed her back, the itemization reflected warranties on both phones. I only authorized a warranty on my phone for $3.99 a month, because I have a $400 phone. My wife still carries a flip phone that is worth about $30. So needless to say, it would be ridiculous to warranty her phone for $3.99 a month, because we could go out and replace it for less. Therefore, she requested a bill credit for the $3.99 a month on her phone going back to the original date of billing, because neither of us authorized the charge.
On 11/9/2015, we received a response from Ruben Amore through the BBB. He now states they refuse to give us the compensation as requested because they have to refund the warranty charge. Moreover, he states they are only going to give us a $100 total credit. This doesn’t even cover the warranty and backdating the employee discount. If the warranty was first billed 02/13, this is about 33 months of $3.99 a month or about $135 total for just the warranty refund. In addition, they agreed to backdate the employee discount. Since this goes back to 07/15, it is about four months of charges or around $50. So based on the refund alone, T-Mobile should be giving us a bill credit of around $195 (not counting what they should have to refund us in sales tax). This amount also includes the $10 for the phone line that was never credited properly. Finally, because Ruben originally agreed to compensating us for all the problems, I don’t see how it is legal from a billing perspective to go back on the bill credit for the billing problems, previous technical problems, and poor customer service (including this experience). So we are still asking for the $100 credit for all the problems in order to keep our business, for a total adjustment of about $285. Finally, it is worthy to note that each month T-Mobile billed us for the warranty that we didn’t agree to is billing fraud. It is also mail fraud. So it isn’t legal for T-Mobile to not credit the account for the full amount of warranty. Moreover, if they agreed to backdate the employee discount due to their own error on more than one occasion, and we have records of the original e-mail sent, this also should qualify as billing and mail fraud, because they should have processed the discount as agreed. Finally, if they agreed to give us compensation for all of the problems experienced in writing through the BBB, I don’t see how it is legal to renege on the agreement after they found out that they also have to refund for a warranty that was never agreed to.
I've turned this problem over to our state attorney general and the FCC. If you've had similar billing problems, I'd suggest filing your own reports. Here is an itemized listing of all the billing problems we've had in the last two years:
1) Billing for directory assistance charges when they were notified that they gave a wrong phone number
2) Billing us for an incorrect rate plan and failing to fix the problem or to credit for the error
3) Failing to promptly apply a corporate discount to the account on two seperate occasions even after employment was verified
4) Billing us for warranty charges on one phone when a warranty was not purchased
5) Other strange billing amounts on items never purchased or ordered (see online class action lawsuits)
Other problems have included:
1) Sending defective replacement phones on a warrantied line on at least three seperate occasions, all within 3 months of each other
2) Problems with our local T-Mobile store (e.g. entering wrong rate plans, incorrectly updating Galaxy phone, etc)
I buy my ipad on July and receive in setember 2015, When i try to return to Tmobile Track number UPS 1z0545229099215283, now Tmobile after 4 month told me the never recevied my ipad and my bill jump from 120 to 260 dollar and I am stil receiving billing every month for this ipad. Please anyone help me with this Ripoff
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
I returned a phone that was not working. they then sent a letter stating that there would be a charge for the condition of the phone i sent in. as soon as i recieved the notice i called to complain about the charge. when i taked to agent , they sent a picture of a similar phone as the one i had sent in. the picture was not of the device that i had sent in. the agent was able to investigate the issue and confirmed that the device in pic was not the one that i had owened. she stated that the phone in the pic did not have the same serial number as the one i had sent in. even whe i went to the local store to have them check the phone the clerck stated that the phone was in really good condition. the agent that i talked to said that i would be given full credit for the charges in question, however when the monthly bill arrived it was showing the extra 300.00 charge. i contacted customer service immediately to question the new charges. they stated that the device was in fACT THE ONE I HAD OWENED, and that the agent i spoke to first was inncorrect. they said that the only thing they could do was give me credit for 200.00 towards the monthly bill. i dont think this is fair after the initial inspection of the device stated that the one on the pic was not the device i had sent in.
I have been with T-mobile since 2004, and at first they were okay company and so I stayed with them. Recently the bill was becoming outrageously high so I decided to change my plan from contract to the "month to month" plan even then my payment was still high. They kept charging me every month for this or the other and because I travel for work the 5 GB per month data allowance was not doing it for me. So I decided to go with Cricket who had a plane of 10GB per a month for 60 dollars which was about at least 20 dollars or more cheaper than what I was paying at T-mobile. So in July of 2015, I decided to switch company and I called T-mobile customer service and I asked them that I am changing over and if I make the switch at the end of my billing cycle which was the 14th of every month, will I be charge for anything. The customer representative said my account was 0 and that if I change over I will not incur any outstanding charges. I asked the representative just to be on the safe side because I do not want any surprise bill please document our conversation on the system. She said she would and I went ahead and switched. Two month later I find out that I AM BEING BILLED FOR 230.89 FOR I don't know what. When I call their internal collection company CONVERGENT they tell me that the "month to month" plan is not really what it means, they charge on the back end. They have no idea why I am being charged and my conversation with earlier customer service conveniently was not in the system. So I need explanation, and I want my money back because I paid it because I did not want my credit to be affected that I have been working hard to keep clean. Do not do business with this company they suck ... they have no concept of customer loyalty I have been with them for ten years and this is how they repay my loyalty. Also the month to month plan does not work how they advertise it, it is a rip-off and it feels like I am being penalized for leaving the company even though I was not under contract.
If you were a T-Mobile customer between September 1. 2013 and September 16, 2015, your name, address, birth date, as well as encrypted info such as social security and/or driver’s license numbers, have been exposed! Experian stressed that “no payment card or banking details were stolen”. But unfortunately for you, all your other data is out there to be sold to the highest bidder on the dark web!
The hack is a result of a single T-Mobile file that was stolen from Experian’s internal server. Experian is one of the three major consumer credit bureaus and a data broker. The breach was confirmed by Experian on September 22,2015.
Any T-Mobile customer, who had a credit application processed during this timeframe is at risk of identity theft. T-Mobile CEO, John Legere blasted Experian in a statement posted on T-Mobile’s website. “Obviously I am incredibly angry about this and will institute a thorough review of our relationship with Experian, but right now, my top concern and first focus is assisting any and all consumers affected”, Legere wrote.
Experian will be notifying all 15 million consumers affected by the breach by snail mail. Anyone impacted by the breach can sign up for two years of free credit monitoring and identity resolution services through its “Protect MyID” service at www.protectmyID.com/securityincident
How utterly ironic it is, that Experian is offering victims a credit monitoring service due to its own negligence protecting its customer’s data. Just an FYI, credit monitoring services don’t really prevent ID theft! All they do is inform you after-the-fact and then help you with the process of reversing the damage.
HERE’S MY ADVICE:
Get your free credit report immediately at www.annualcreditreport.com
Place a “fraud alert” with one of the credit bureaus. The others are then automatically notified. Fraud alerts last 90 days.
Sign up for the free two-year credit monitoring service offered by Experian.
The best way to protect yourself from future identity theft is to place a security freeze with the four major credit bureaus - Experian, Equifax, Trans Union & Innovis. You’ll need to visit each of their websites to place the security freeze.
This is concerning a refund on a Zinger phone i paid for and terminated the service and returned the phone within the 30 day termination period. They have made it so you can not contact them unless you have there phone. I have already made a Police report, and now after adding my Ripoff to the 308 other reports, i now plan to contect the Fcc, Internet faud report, comsumer complaint report, bbb, Facebook and twitter. I want my refund that the sales rep.#2546789 said would be mailed to me, it now had been a month and have not recieved it.I want my refund and i will pursue with any actions to obtain my refund.
Every single month my bill is higher every single month. and i have to call in on my own time to call and wait on hold for something then i didnt even do. once i do call, i get treated horribly by not listening. assuming things. putting me on hold to make me more mad. tell me to go the my local store over a billing issue thats why customer care is there to help customer help with there bill. i worked at tmobile i understand how it goes. talked to a manager, manager said all charges are valid which they werent and he couldnt even explain why he thought they were valid. we were on the phone for about 40 mins after all that i asked him are you going to help me out or not cause clearly my bill is way higher then it should be. he says no and i hang up. he puts a note on my account, so when i call back in right when the rep answers the phone sees the note and doesnt even want to help me out. advises me to go to my local tmobile store. i dont have time to go to the tmobile store. thats why there is customer care.
Letter sent without response. Attn: Corporate Management Re: T-Mobile’ Fault resulting in financial/personal loss. I have been a loyal and happy user of T-Mobile service along with my family for a number of years. Prior to T-Mobile I was with Verizon back to when they were Air-Touch in the 1980’s. Recently, I went to one of your stores (located on Douglas St and Mission Ave in Oceanside Ca.) to use the jump up program and switch to an IPhone. I was told that there was no availably to transfer my phone contents to the new I Phone. I was surprised such a large company did not have the needed device to do so. I was told only some stores have what is needed to do the transfer. The sales person did the required procedures necessary for the purchase the new I Phone. He stated he would bring a card from his home to transfer my personal information the next day. I asked for my phone back, which he refused. I did not feel comfortable leaving my phone, but understood he was abiding by T-Mobiles rules. I arrived the following morning and was told the employee was not at work due to an emergency. I went the following day and he still was not there. I asked again that I would like my old phone back. Again, was told no. I was then told that my phone was cleared of all info and sent back!! Upset was not even the word for the feelings I had at that time. I am still so very upset! I needed a picture for proof for an upcoming court case. I will most likely lose the case without the picture of proof!! I am a widowed senior with my children/grandchildren living out of state.. I had precious pictures and movies on the phone that can NEVER be replaced or enjoyed again. Besides that there were text messages of upmost personal business importance. Suggestions for better service to your customers would be: 1. Every store should be able to transfer all the customers’ info, pictures, text messages and movies. You are NOT a small company. This is totally unacceptable and inappropriate for a company of this magnitude. This is not a way to cut cost by no means. Corporate heads should know this and money should be allocated to make sure customers are taken care of the right way. Why does T-Mobile not give the service required??? 2. The employee if trained properly would have attached a note to my phone. Do not take, transfer not complete. Any competent employee would have done so. No consideration was given by that employee to see the whole transaction through to completion in a satisfactory manner for the buyer and the good feedback to the company. Apparently, that was no an option of T-Mobile’s. I spoke to a Carla at the Georgia store. If you check my account you will see the notes. She was empathic, understanding and tried to do all possible to correct the incompetence from the person I dealt with. I had her send me an email stating T-Mobile was at fault for losing the picture needed to win the court case. We both are aware of how court cases go and especially with no tangible evidence to offer. I wonder how any of you would deal with this situation?? Your whole phone wiped out clean with no recovery! I now have NO faith in winning this case, thanks to an incompetent T-Mobile employee. Carla did give some credit to my account. Little offering seeing the large loss I may have to swallow let alone the precious grandchildren pictures, movies, and important text messages. It will be interesting to see if any of you give me the courtesy of acknowledgement from this letter. The court case will be coming up soon, would you like to be the one attending and offering only a note from a T-Mobile employee. I don’t think so! And what about the financial loss of the case? All because corporate heads don’t spend a small necessary amount of time to see that all stores have devices to transfer information from one phone to another. Who is, or who are the persons responsible. Do you thing a little micro managing instead of that extra golf game would have been a better choice. One (1) order from one of you could have avoided all of this. I have lost respect for T-Mobile and your lack of management. I hope this letter changes some policies soon. There isn’t a day that goes by I don’t think of what I lost. Shame on you, T-Mobile I am considering taking this matter to social media, BBB, and legal consult. I did have high regards for T-Mobile and passed that on to others. Please don't make me sorry.
T-MOBILE USA, INC. Reviews
2 1/2 years or so ago I bought a Galaxy S4 from T Mobile. A few months before that, I paid said $600 phone off. Unfortunately, I sat on my phone and it cracked the screen (#1). I used my insurance to have it replaced. I paid the $150 fee and they sent me a S4 that continually said the sim card was missing (#2). In doing some research, I found this is a common problem. I called them again and they replaced the phone with another one that did the same exact thing (#3). So, I called again and they sent me another one. This one received an update that turned off my wifi and blue tooth permanently. (#4). So, yet again, I called and they sent me another phone (#5) . AGAIN, this phone did the same thing and I had to call them AGAIN. They told me that I should just pay another $600 and get a different phone and that all S4 models were having problems. I told them they should not be selling defective products. They said they wouldn't help me anymore. So, I switched my phone line to AT&T. I had two lines with T Mobile at the time, mine and my son's, and DID NOT have any kind of contract with them. I had not received a bill from them since July 2016. My payments were made from my bank account that was connected to ebill. On August 26, 2016, I received a notice from T Mobile telling me to pay $215 to "reactivate" my son's line (August charges+September's charges that had not even happened yet + a "reactivation fee"). On August 27, 2016, I called T Mobile and told them I would not be using this line as of that day's date; and needed to know what my balance was without the "reactivation fee" or the next month's (September) charges. Their representative said she was giving me a $20 credit and told me she couldn't tell me what I owed at that time, but I would receive a bill in 7 days that would show my ending balance. I NEVER received a bill. Instead, I received a notice in the mail today (September 13, 2016) telling me that T Mobile had sent my account to collections. No bills, no phone calls, no emails, no warning. This is a HIGHLY unethical and extremely absurd way of doing business. I do not have a problem paying them for the services I RECEIVED, I do however, have a huge problem with paying them for a month I told them I was not going to be using their services, AND a "reconnection fee" that I should not be paying due to NOT using their ludicrous services. I paid them the $215
I have been waiting for a refund from T-Mobile sice December 2015. And they are giving me stupid excuses now they say the refund was transmitted from Citibank and Citibank doesn't have anything for me.
I never recieved any refund and its almost been a year they are refusing to give me back my money
September 24, 2015
RE: Family Mobile
Dear Joseph
Walmart Family Mobile Powered by T-Mobile (“Family Mobile”) is in
receipt of your correspondence regarding your Extras Pack purchased.
Please be advised that any Extras Pack purchase is non-refundable and
cannot be applied toward the account balance. You may use your
remaining Extras Pack balance for downloads, international calls,
international messages and directory assistance calls but since the
account is no longer active, we regret that you can no longer use it.
We apologize for any inconveniences experienced and appreciate your
patience.
Unauthorized charge made on an old, but active Sears creidt card for $11.68. Description was Vesta T-Mobile 888-278-3397 OR
Had to dispute charge with creidt card company.
Purchased 3 devices during 2015 black Friday sale. 2 Samsung Galaxy s6 rebate stated 250 Costco cash card for each phone and 25 cash cards for each device. Waited the full 14 weeks to finally receive the three 25 cash cards but nothing else. Went online like directed to Stuart Lee rebates and file claim to no avail it was the most incompetent website I've ever experienced with no human contact and an automated response. Called original store to ask for help didn't get far. Went to local store and customer service was a complete joke guy stated there were no rebates in those amounts during the time, insinuated I was lying about all of the amounts. I wouldn't leave so he eventually did his job to look up the rebates and found, ta- dahhh alllllllll the rebates I stated were there in bold. He then claimed he didn't know how to do an escalation for the cash cards to come back and see his manager a few days later. Glad to know ur well trained in your position? So I come back and am hit with the same hostility from the manager Jesse (I have severe anxiety so u can imagine what a nightmare this all is to beg for my money back.) Once again he finally agrees to do his job call the original store and ask for the 250 for each phone to be escalated. I heard these words ok. So he says it's done I'll receive it in the mail. No he can't tell me when I'll expect them....lol I received them a month later at 225 each. I can't believe this! when will the madness stop? I go back to the forsaken store talk to a new guy because the other guy (not the manager) refuses to acknowledge me. He then is the literal worst experience and actually argues with me that I'm wrong the amount was never 250 there were never rebates for the 25 cash cards off any devices, then says well u got ur money the 225 plus the 25 cash cards equates to 250. I explode and tell him all of u are treating me like I'm trying get to steal money when this was in ur black Friday sale!! I just want my money back I'll never do business with u people again. So he calls the original store to go ahead and complain about me in the face to the manager who agrees that I'm already up to date with my amount and they can see if 'they' can escalate my request. The ridiculous part is nobody ever disagreed about the 250 amount due until this last guy, who mentioned that their rebates papers changed in November. So all in all this is the worst scam ever and I'll be contacting both stores dm to make sure they understand the importance of customer service and lack thereof. I can't believe how I was treated. All over 50 bucks... why do they have a job if they can't even do it right?
In February of 2016 I was sent 4 warranty replacement device with all were defective. On February 28 2016 I packed all devices in separate boxes with separate shipping labels (provided by T-Mobile) and ship the phones back through ups . Today is May 17 2016 and T-Mobile is saying "they don't have the devices" which I know is a lie. T-Mobile needs to be called out on there stealing ways. I've had several reps tell me that they seen the phones and would apply credits to my account. Call back several days later to reps saying because the previous rep didn't note the account they could not honor the credits. This is happening to many time with to many devices. Somebody within T-Mobile is stealing and they are trying to make the customer such as myself pay for it THAT IS UNACCEPTABLE!!!!!
I had a contract for 7 years and then switched to prepaid. I decided to check my credit bureau accounts and saw three collections on there for 3 T Mobile accounts. I panicked and thought my Identity had been stolen. I called the police, they came to take a report. Together at my dining room table, while on the phone, we discovered that one of the collection accounts was mine and it was tied to the 7 yr account that I had closed. Somehow $221 had gotten attached to it. But wait! They had also sent it to 2 other collection agencies for different amounts and different dates. It looked like someone had opened 3 T Mobile accounts in my name but NO T mobile had slammed my report with 3 collections with different amounts. I was still a current customer. UNBELIEVABLE> I had to tell the police office to go. I will be reporting these jerks everywhere.
I bought V24/7 telephone services when travelling overseas in Japan & Vietnam from 3/30/16- 4/17/16. I understood if I did not request or authorize T-Mobile for roaming charge $5.99/min services then T-Mobile should not charge for this service. T-Mobile illegally charged me $629.09 for the service I did not request or authorize and was not aware of this till I get back to USA (see attached file). Each time I made calls using V 24/7, V 24/7 phone operator told me that amount of money & minutes I had left so I understood that what I paid for. T-Mobile automatically charged outrageous roaming services without my authorization or request.
I contacted T-Mobile on 4/24/2016 and spoke to supervisor Dewayne, he said will give me $100 credit due to charges for services I was not aware of I told him that as a consumer I felt defeated by T-Mobile. I would like to discuss issues with his supervisor. He transferred me to manager Valerie then she told me she would not honor it. As I understand if consumer did not request for roaming services then any phone calls would not be allowed to go through. T-mobile actually defeated customer so T-mobile can charge consumer whatever the amount they want
Convincing you that they will pay your current cell phone provider fees for switching to them, lies all false and when requesting your device back that they never pay you for well they don't have it. They make money off of you from the start by refurbished cell phones of other customers. Bad company full of scripts for operators.
Am writing this because everybody should know what kind of company T-Mobile is and how they treat new customers and what they are capable to do with their incompetency and unprofessionally manners: Order place over the phone on 2/19/2016 First call started around 4pm followed by additional calls, I end it up with 2 orders and not happy at 00:40 of 3/19/2016 here is the story. After being on the phone for one hour and a half with at least 3 operators and never been able to complete my conversation, as the line was cutting off, I finally got a T-mobile representative on the phone and was able to place an order. I requested 2 iPhone’s 6 in rose gold color (from the 4 total ordered). T-mobile operator said that they were not in stock and added a request for the phones to be dispatched as soon as they would be available. Order was issued with gray colors, but I was assured by operator that note was added about the rose gold color and that order displayed with silver color could not be modified anymore, but that would not be an issue. After trying to place this order which took exactly 1 hour and 45 minutes, operator asked me to wait on line for a few minutes, as she was going to transfer me to customer service department where they would confirm that the note from the previous operator would be add be in my order about the rose color.
After a long wait the call was disconnected again and I had to call back. After 15 minutes of waiting to get somebody on the line, I had to repeat everything to another operator, which claimed to be not working directly for T-Mobile, but for a different contractor. It did not matter to me, because I dialed the T-Mobile number and expected to talk with one of T-Mobile representatives. I was asked for the order number; she did a research and told me that there was no note regarding the colors (I wanted rose gold) and in addition, she found out that the color that I requested is not even available for the iPhone 6, but only for iPhone 6s. So basically after being on the phone forever nobody informed me that the iPhone 6 is not available in rose color, even though they advised me that I will receive this color. The lady on the phone then advised me that it was not an issue and that she will transfer me to another department where I could cancel this order and replace it with a new one with the right phones and right colors. So I waited to be transferred and sure enough the call was dropped again. Then again I had to call back and wait 20 minutes with the automated voice message until I was able to get the operator and of course I had to explain everything all over again! After explaining everything from the beginning the operator was confident and did assure me that he would fix everything for me.
I have to admit I was frustrated at this point having spent so much time on the phone, but I trusted it can be resolved. I tried to cancel the previous order and I was told that in order to cancel the order we would need to create a new order to replace the old one. I agreed and we went through a lengthy process again that took 1 hour and 45 minutes (unbelievable)!!! After all this, I have requested to cancel the previous order and T-Mobile representative said no problem let me transfer you to the financial department where they will be able to do that. I patiently waited 10-15 minutes and of course the call was dropped again. I did call back and explained all over again what I was trying to do and the operator was unable to solve it, as he mentioned that I was not transferred to the right department which handled the orders and that it was another company that does that. He then put me on hold and after we had a conference call with the right contactor that handled this for T-mobile. After a long chat, I was told that the first order could not be cancelled, as it was already processed and I was told to refuse the package when UPS would try to deliver it and I would get my refund. I had no patience at this point after being on the phone for 8 hours (who would) and requested to have both orders cancelled, as I did not want to do business with T-Mobile after this unpleasant experience.
I was told that even the 2nd order could not be canceled, as it was already processed at which point I asked to talk with the supervisor who gave me an attitude telling me that the only solution to cancel the orders was refusing both packages at the door when the UPS would try to deliver it. I clearly told the supervisor that I did not want to deal with them anymore and did not even want to deal with the packages and want my money back. She advised me that if you do not send the phones back, you are responsible for charges and you will pay all of them. Please be advised that it was not my intention to accept the packages with phones and I did not accept them!!! So I do not have the phones, but I also still did not receive refund for the T-Mobile charges of $ 227.40 and $354.39. I do not have the phones in my possession, as I did not accept any of the two packages that were sent to me, so I expect to receive a refund immediately since both packages were refused: 1st order was refused on 2/26/2016 and T-mobile received it on 3/3/2016. 2nd order was refused on 2/22/2016 and received by T-Mobile on 2/25/2016 T-Mobile after numerous calls assured me that once the items would come back to their warehouse and after an inspection it would take maximum 10 business days to refund my money and to this day, March 16, 2016 I did not receive my refund. It Took 5 minutes T-Mobile to charge me for both transactions but is taking long long time, and lot of frustrations, phone calls and time to get it back..and I don’t have it yet. Please do not deal with this business as have poor customer service and very rude, once they get your money that’s it..that’s all they care.
After a written complaint to BBB i receive apologies by Mr. Mr Chris Platt sayng that I will get refunded both paymntets and both accounts are closed on March 18th. Nothing true there comes the second and best part of my story: I have received the refund for account the account with charge of $227.40 as he stated on his letter was not closed on March 18th 2016. In fact on March 21st 2016 around 11:40 AM I received a phone call by an associate of Conservative Outsourcing office for an attempt collection of the amount of $227.40 (which is the amount of the account number mentioned by Mr Platt on his letter that was closed) on behalf of T-Mobile, and I was asked how would I like to pay the amount I own them. Now account wasn't closed until i had to call a T-Mobile associate and repeat him for the 1000000 time all the story, he stated that was an error an that he would close the account and send a massage to the collection agency to remove my name from the system. Now having poor trust of any of the T-Mobile associates I have requested a documentation where proved that both the account was cancelled (from T-Mobile) and letter from Conservative Outsourcing where proof that I don't own any money and of course my credit wont be affected.
T-Mobile associate promise me that would send an email in the net few minutes with follow up call to check if I would receive the email. Also Conservative Outsourcing promised me that will send me an email. As per today March 22nd 2016 at 07:30 pm I haven't received, of course (as T-Mobile use to promise just to get rid of you on the phone or bounce from department to department), no mail no phone call, stil waiting...actually I will not wait anymore as I will take further actions, T-Mobile with its incompetency and its employees superficiality is about to ruin my credit that in these days,with sacrifices is hard to build up and rare to have a good one. The only note positive is that I was refunded of the amount of $227.40 with a phone message left by T-Mobile confirming that and to give them a call in case I had questions in regards, which I had but I was invited to call their 1-800 number and I chose no to waste my time again
(I can believe that after all this trouble again T-Mobile is not providing me a direct number where to call and fix my issues, but again the superficiality of customer service giving you a 1-800 number and you have to talk with an operator, if you are lucky after 30 minutes, that doesn't know your case and yo have to explain it all over again...not worth it, I do care about my Health).I still don't know what is going to happen about my credit since apparently I own money to T-Mobile, I haven't received any written documentation by T-Mobile of any cancellation of my debts and either by the collection agency. This case is not solved at all, I will make sure that this story will go in the social networks because you cant ruin people life like that,and who will try to give a business to T-Mobile should know what to expect before having a nightmare like mine. As per today March 23rd 2016 at 9:48 Am I am still receiving phone calls from the collection agency regarding the payments.
THIS IS INSANE. I have called Mr Platt, of course no answer, I left a message and with the T-Mobile pace GOD only knows when the will get back to me. PEOPLE STASY AWAY FROM THIS BUSINESS, THEY OWNED ME MONEY AND SEND ME COLLECTION LIKE I OWN THEM MONEY, AND THEY WILL RUIN MY CREDIT.
My name is Sherly, my husband currently have an account with T-Mobile which he was in charged off until last month when I noticed the fees that T-Mobile was charging him every months.
since October of last year, 2015 he paid over $2,000 for phone services and that's outrageous.
October bill was 385.36
November $476.72
December $434.48
January $403.41
February $349.01
Originally our bill is supose to be $140.00 a month, due to the financial hardship we have been facing at times our phones were disconnected not realizing each times we couldn't make the payments we would be charges $23.00 for each lines.
I think this is unfair and definitely rediculous for a company to charge all these fees in one month.
I am asking that someone please due something about it
On Jan. 22, 2016 I decidced to switch from Sprint to T-Mobile because the phone I wanted my old carrier did not stock. After a few days I noticed that I was having service issues with the T-Mobile and after a week I then decided to switch over to a Verizon. I brought that phone to a Verizon store and the sales person told me that he will get me set up with a new phone and to bring the phone back to T-Mobile. He said it would be like I never went there. So after getting the new phone, I went back to T-Mobile and turned the phone plus accessories back in. It was just too easy, so I thought.
I went to have Verizon pay off my old phone online and I needed to upload a phone trade-in page. Now here is where it started to get complicated. T-Mobile never gave me back the phone that I turned in to them. They gave me back money for the accessories that somehow I had to pay for. I never did think about asking them for my old phone. After going round and round with both carriers I am being stuck paying off my phone myself.
First, T-Mobile says that my old phone was already sent off to have refurbished. Since I brought back their phone within the 2 week test period, they said that I don't qualify to have them pay off my old phone. Second, Verizon's promotion dept that handles the pay-off part won't budge with paying off my old phone without that paperwork. This truly has been one big dilemma that I should have never done. Did I know that T-Mobile would not give me back my old phone, no. The guy at Verizon should have told me to make sure that I get my old phone back. Back and forth, back and forth between the two carriers I went.
All this because I reurned my phone in within the 2 week period. I feel that these carriers that offer the 2 week test period should hold on to the old phones just in case someone decides to return the new phone. I'm just glad that my pay-off was only $81 on my old phone but what would have happened if I owed $400 on my old phone and the same thing happened? I would have been royally screwed with a $400 bill that I would be responsible for.
Anyone know of any class action lawsuits that involved this? If not, this probably would a be good one for a lawyer to nab. Not sure if this has happened to anyone else. I tried to do research online but couldn't find anything.
I have been a T-Mobile customer for over 11 years. This past December, 2015, one of my lines have been transfered, without my consent, to Sprint, by a person I am not affiliated with in any way.
I called Sprint and T-Mobile hundreds of times but nothing has been resolved.
I've had the phone number linked to various bank accounts or online accounts, therefore someone using it may gain access to my personal information, which is a scary thought.
I requested from T-Mobile to at least block that number to be used but they couldn't do anything since it belonged to Sprint. However, 3 days later, a different name transfers the same number (my former number) back to T-Mobile!!! Called again T-Mobile / Sprint asking to investigate what's going on - a line has been moved from/to T-Mobile by different names. The investigation is nowhere; I filed a police report, a FCC complain, etc.
Interestingly enough, Sprint actually assigned a person to look into the issue and they even called me twice. T-Mobile has NEVER bothered to get back to me.
I am tired to fight them. In the meantime I open a new account trying to protect myself.
Any advise would be appreciated. T-Mobile ignorance and lack of involvment have been very frustrating. I am still waiting for the investigation to finish (if ever) and switch to a different provider but I would hapily sue T-Mobile for the lack of security procedures/protocols.
T-Mobile offers a family plan that includes 4 lines for $120 with 6 gig of data for FREE. A single-person plan has a base price of $50, almost half of the bill for 4, with 2 gig of data for FREE, 66 2/3% LESS, just because of someone being on a single plan instead of a family plan.
It is illegal to discriminate. Single-payer people constitute a class of people just like gay people constitute a class and religious minorities constitute a class. It is abhorrent, discriminatory and illegal what T-Mobile is doing.
The cost of the extra 4 gig of data is only $15/month, again not the issue. The issue is the blatant discimination against one particular class of people.
Lyn, Collegeville, PA
3 HOURS A MONTH TO RESOLVE ISSUES WITH THEM. Every month I have to call them and get charges corrected. Customer service people there are by far the most iggnorant people I have every dealt with. You can ask for the customer loyalty department, but about half the time the agent will pass you over to someone sitting next to them. If you challenge the rep on a charge and try to get explantion they will pretend the connection is bad and say, I'm sorry i can't hear you, please call back. SERIOUSLY, SO YOU DON'T HAVE MY NUMBER TO RESPECTFULLY CALL ME BACK?? I would NEVER suggest to go with them. I have 4 phones and tablet data line, I would much rarther take my business somewhere else.
I received a call from T-mobile at 11:25pm eastern standard time and a voicemail was left. Saying something about an upgrade. This is a definite violation of the FDCPA Regulations. I will be contacting a lawyer about this matter. Companies aren't supposed to call past 9 pm. This is well over 9 pm.
I recieved a text message saying that I owed an additional amount to what I had already paid. I had already paid my monthly bill of $60.34. My husband went to the Walmart store and paid the additional amount. I called Family Mobile and the representative could not find any record of this payment, but I recieved a a statement from them showing the $6.40 was paid.
Nobody can explain what the charge was for.
Thank you in advance for your time and assistance. In May, 2015 we sold our business Love Café and Bar, the phones and tablet was under Business account. In June of 2015 we notified T-Mobile that business was sold and it should transfer into a personal account. At that same time, I upgraded my husband phone and tablet, as well as got an additional tablet for my daughter, all this took place at T-Mobile location 702 Brighton Beach Ave, Brooklyn, NY 11235 (718) 769-0754. At the end of the transaction They had me sign a lot of paperwork and it was completed successfully. A month went by and we did not receive our bill, although I continued to make on-line payments, so we got in touch with T-Mobile and were informed that apparently for some reason the business account was not closed, that they are sending bills to the business address, so we went over everything, closed again business account, changed the mailing address and the representative told me that he will send me an e-mail that I would have to e-sign the papers and I immediately did. The representative never told me that I will get about 5 of the same e-mails, so when this e-mails came in I thought its a computer glitch, therefore I signed the first one without realizing that I need to sign 4 or 5 more e-documents.
I continued to be a T-Mobile customer, however as month went by I did not receive a bill so we called again and ask them to corrected the address, again straighten out the closing of a business. In the end of October beginning of November I again upgraded this time my phone, no issues were brought to my attention and we did not here from T-Mobile until November 19, 2015 when they call my husband and told him that we are in collections for $1,275 for not e-signing the documents.
I called collection agency later and spoke to Doug with AM SHER Collection
( I will file complain against them as well)when I tried to explain to him what happened and that till today T-Mobile acknowledge that they did not change the address so they been sending the bills and notices to the wrong address and throughout so many communications and upgrades we were never told that there is an issue. What I was told that they might have had computer glitch (at T-Mobile I spoke yesterday to Michael O. rep and Supervisor Andrew W.)I have not received anything from them accept marketing via cell messages. I also reminded Andrew and Doug that in the end of October beginning of November I again upgraded this time my phone, no issues were brought to my attention.
Mr. Doug from collection Agency told me :"No one can Help you" I replied for not signing all of the e-documents, especially that I continue to be T-Mobile customer, I will not pay $1275, that this is a rubbery and I will bring this to FCC attention, so the reply was from Doug: "I don't care about FCC they cant do nothing, they will not help you, no government agency could help you"; I was shocked, he further proceeded to threaten me that all the equipment will be turned of I will be denied all the services, but I am paying for this equipment and FCC is a powerful government organization, so I count on them to help us. My husband works for NYPD, I work on helping after hurricane Sandy, and our son is active US Marine, I said to Doug I am sure that FCC will help and if you don't believe in government support and that they would take care of their citizens than you have an issue. This was the end of the conversation
T*Mobile My family Mobile My credit report. when I was purchasing a vehicle sent me a credit report from all three credit scores that T-Mobile at Walmart Bessemer Al.stole all my information.
I had a free trial for name id and at the end of the trial tmobile charged withou my authorization.
PUBLICpublished review 11/12/15 I switched my account with AT&T to T-Mobile with the agreement that they would pay for my early termination fees, the balance due on my device, and credit me with my T-Mobile account. This is what their sales associates tell you in store. So, once I'm told I will get $737 for my devices, $391 prepaid Visa card, and $704 credit to my T-Mobile account. Now one would think that when a sales associate tells you what you'd be getting you'd expect to get the above. I was told by the associate that all I'd owe to att was my last payment. my credit from T-Mobile. I got my last bill from att and submitted that for reimbursement from T-Mobile. After weeks I got a prepaid visa in the mail for $391 and nothing for my devices. When I called their ridiculous customer service I was told that the credit on my T-Mobile account was actually the balance for my devices. This was never explained to me by the sales associate and when I again called the store I was told T-Mobile should have covered mostly all the bill of $1328 yet now after this false advertisement I'm stuck with a $932 att bill I need to pay. T-Mobile is deceiving and full of scammers. They seem to tell you whatever sounds good even after you ask them he questions you need to ask. Their sales associates could you some retraining on exactly what they are offering you. Never once was I told the credit I get for my bill was the device payoff. Extremely disappointed in this company that is scamming people to grow their buisness
I have no service in my area 10007. My cell goes into a "no service mode". i cannot make calls, except calls, i cannot receive texts messages or send messages no interent at all. I called tmobile nuerous times and they have not fixed the problem. about 3 months of this service has been going on. the service is getting worse. i referred someone who is in the same building and they have the same issue. its terrible and unprofessional. i'm paying more than $112.00 for a phone that i use to play games on.
Tmobile needs to step up and fix the problem with their connection issues. period.
I am writing to complain about billing problems and customer service issues with T-Mobile. Here is a detailed account of the problem.
Back 07/15, our T-Mobile employee discount expired, because we were not notified to send over a current paystub to re-verify employment. We realized there was a problem in August when the bill went up, so my wife contacted customer service. The customer service rep, Morgan, advised my wife to send my paystub to [email protected]. In addition, she requested Morgan remove a third phone line, since this person had acquired service of their own through T-Mobile, and Morgan stated I would need to contact T-Mobile to remove the line. He also stated it needed to be done within 24 hours or we would be charged $10 for the line. She sent the paystub to this address on 08/21/2015, we received notification that the e-mail went through, and I called T-Mobile to have the line removed within 24 hours. I even received a text message that the phone was removed, so we assumed all the problems had been taken care of. In the e-mail, she also requested the employee discount to be backdated, primarily because T-Mobile never sent us a notification that the employee discount was expiring. In September, when we looked at the bill, we saw that the discount had still not been applied and that we were still charged for the phone line, a $10 charge. My wife called T-Mobile again, spoke to another representative (we have misplaced her name), and this rep assured us that she would contact the department who received the paycheck stub, would make sure the bill was credited for the employee discount (including backdating), and that the $10 charge would be removed. In October, when the bill was still incorrect, we filed a BBB complaint. In the complaint, we requested the employee discount to be processed and the credit backdated to 07/15; plus, we requested a one-time bill credit of $100 for T-Mobile to keep our service, primarily because we have experienced numerous billing , technical, and customer service problems over the last couple of years, some of which had to be cleared up through the BBB. We received an e-mail from Ruben Amore through T-Mobile corporate soon after the report was filed. We re-sent the paystub, sent a print screen of the original e-mail sent, and he agreed to backdate the employee discount. But he misread the BBB complaint and stated he would give us a total bill credit of $100 as requested. My wife e-mailed him back and stated that was not what she had requested, and she re-explained the request. In addition, she asked him to break down the bill in writing, because the bill still looked off. We should be billed $60 a month for my phone line and $30 for hers before the employee discount. The employee discount is about $12 a month, so before taxes, the bill should be around $78. When he e-mailed her back, the itemization reflected warranties on both phones. I only authorized a warranty on my phone for $3.99 a month, because I have a $400 phone. My wife still carries a flip phone that is worth about $30. So needless to say, it would be ridiculous to warranty her phone for $3.99 a month, because we could go out and replace it for less. Therefore, she requested a bill credit for the $3.99 a month on her phone going back to the original date of billing, because neither of us authorized the charge.
On 11/9/2015, we received a response from Ruben Amore through the BBB. He now states they refuse to give us the compensation as requested because they have to refund the warranty charge. Moreover, he states they are only going to give us a $100 total credit. This doesn’t even cover the warranty and backdating the employee discount. If the warranty was first billed 02/13, this is about 33 months of $3.99 a month or about $135 total for just the warranty refund. In addition, they agreed to backdate the employee discount. Since this goes back to 07/15, it is about four months of charges or around $50. So based on the refund alone, T-Mobile should be giving us a bill credit of around $195 (not counting what they should have to refund us in sales tax). This amount also includes the $10 for the phone line that was never credited properly. Finally, because Ruben originally agreed to compensating us for all the problems, I don’t see how it is legal from a billing perspective to go back on the bill credit for the billing problems, previous technical problems, and poor customer service (including this experience). So we are still asking for the $100 credit for all the problems in order to keep our business, for a total adjustment of about $285. Finally, it is worthy to note that each month T-Mobile billed us for the warranty that we didn’t agree to is billing fraud. It is also mail fraud. So it isn’t legal for T-Mobile to not credit the account for the full amount of warranty. Moreover, if they agreed to backdate the employee discount due to their own error on more than one occasion, and we have records of the original e-mail sent, this also should qualify as billing and mail fraud, because they should have processed the discount as agreed. Finally, if they agreed to give us compensation for all of the problems experienced in writing through the BBB, I don’t see how it is legal to renege on the agreement after they found out that they also have to refund for a warranty that was never agreed to.
I've turned this problem over to our state attorney general and the FCC. If you've had similar billing problems, I'd suggest filing your own reports. Here is an itemized listing of all the billing problems we've had in the last two years:
1) Billing for directory assistance charges when they were notified that they gave a wrong phone number
2) Billing us for an incorrect rate plan and failing to fix the problem or to credit for the error
3) Failing to promptly apply a corporate discount to the account on two seperate occasions even after employment was verified
4) Billing us for warranty charges on one phone when a warranty was not purchased
5) Other strange billing amounts on items never purchased or ordered (see online class action lawsuits)
Other problems have included:
1) Sending defective replacement phones on a warrantied line on at least three seperate occasions, all within 3 months of each other
2) Problems with our local T-Mobile store (e.g. entering wrong rate plans, incorrectly updating Galaxy phone, etc)
I buy my ipad on July and receive in setember 2015, When i try to return to Tmobile Track number UPS 1z0545229099215283, now Tmobile after 4 month told me the never recevied my ipad and my bill jump from 120 to 260 dollar and I am stil receiving billing every month for this ipad. Please anyone help me with this Ripoff
Dear Customer,
This notice serves as proof of delivery for the shipment listed below.
I returned a phone that was not working. they then sent a letter stating that there would be a charge for the condition of the phone i sent in. as soon as i recieved the notice i called to complain about the charge. when i taked to agent , they sent a picture of a similar phone as the one i had sent in. the picture was not of the device that i had sent in. the agent was able to investigate the issue and confirmed that the device in pic was not the one that i had owened. she stated that the phone in the pic did not have the same serial number as the one i had sent in. even whe i went to the local store to have them check the phone the clerck stated that the phone was in really good condition. the agent that i talked to said that i would be given full credit for the charges in question, however when the monthly bill arrived it was showing the extra 300.00 charge. i contacted customer service immediately to question the new charges. they stated that the device was in fACT THE ONE I HAD OWENED, and that the agent i spoke to first was inncorrect. they said that the only thing they could do was give me credit for 200.00 towards the monthly bill. i dont think this is fair after the initial inspection of the device stated that the one on the pic was not the device i had sent in.
I have been with T-mobile since 2004, and at first they were okay company and so I stayed with them. Recently the bill was becoming outrageously high so I decided to change my plan from contract to the "month to month" plan even then my payment was still high. They kept charging me every month for this or the other and because I travel for work the 5 GB per month data allowance was not doing it for me. So I decided to go with Cricket who had a plane of 10GB per a month for 60 dollars which was about at least 20 dollars or more cheaper than what I was paying at T-mobile. So in July of 2015, I decided to switch company and I called T-mobile customer service and I asked them that I am changing over and if I make the switch at the end of my billing cycle which was the 14th of every month, will I be charge for anything. The customer representative said my account was 0 and that if I change over I will not incur any outstanding charges. I asked the representative just to be on the safe side because I do not want any surprise bill please document our conversation on the system. She said she would and I went ahead and switched. Two month later I find out that I AM BEING BILLED FOR 230.89 FOR I don't know what. When I call their internal collection company CONVERGENT they tell me that the "month to month" plan is not really what it means, they charge on the back end. They have no idea why I am being charged and my conversation with earlier customer service conveniently was not in the system. So I need explanation, and I want my money back because I paid it because I did not want my credit to be affected that I have been working hard to keep clean. Do not do business with this company they suck ... they have no concept of customer loyalty I have been with them for ten years and this is how they repay my loyalty. Also the month to month plan does not work how they advertise it, it is a rip-off and it feels like I am being penalized for leaving the company even though I was not under contract.
If you were a T-Mobile customer between September 1. 2013 and September 16, 2015, your name, address, birth date, as well as encrypted info such as social security and/or driver’s license numbers, have been exposed! Experian stressed that “no payment card or banking details were stolen”. But unfortunately for you, all your other data is out there to be sold to the highest bidder on the dark web!
The hack is a result of a single T-Mobile file that was stolen from Experian’s internal server. Experian is one of the three major consumer credit bureaus and a data broker. The breach was confirmed by Experian on September 22,2015.
Any T-Mobile customer, who had a credit application processed during this timeframe is at risk of identity theft. T-Mobile CEO, John Legere blasted Experian in a statement posted on T-Mobile’s website. “Obviously I am incredibly angry about this and will institute a thorough review of our relationship with Experian, but right now, my top concern and first focus is assisting any and all consumers affected”, Legere wrote.
Experian will be notifying all 15 million consumers affected by the breach by snail mail. Anyone impacted by the breach can sign up for two years of free credit monitoring and identity resolution services through its “Protect MyID” service at www.protectmyID.com/securityincident
How utterly ironic it is, that Experian is offering victims a credit monitoring service due to its own negligence protecting its customer’s data. Just an FYI, credit monitoring services don’t really prevent ID theft! All they do is inform you after-the-fact and then help you with the process of reversing the damage.
HERE’S MY ADVICE:
Get your free credit report immediately at www.annualcreditreport.com
Place a “fraud alert” with one of the credit bureaus. The others are then automatically notified. Fraud alerts last 90 days.
Sign up for the free two-year credit monitoring service offered by Experian.
The best way to protect yourself from future identity theft is to place a security freeze with the four major credit bureaus - Experian, Equifax, Trans Union & Innovis. You’ll need to visit each of their websites to place the security freeze.
This is concerning a refund on a Zinger phone i paid for and terminated the service and returned the phone within the 30 day termination period. They have made it so you can not contact them unless you have there phone. I have already made a Police report, and now after adding my Ripoff to the 308 other reports, i now plan to contect the Fcc, Internet faud report, comsumer complaint report, bbb, Facebook and twitter. I want my refund that the sales rep.#2546789 said would be mailed to me, it now had been a month and have not recieved it.I want my refund and i will pursue with any actions to obtain my refund.
Every single month my bill is higher every single month. and i have to call in on my own time to call and wait on hold for something then i didnt even do. once i do call, i get treated horribly by not listening. assuming things. putting me on hold to make me more mad. tell me to go the my local store over a billing issue thats why customer care is there to help customer help with there bill. i worked at tmobile i understand how it goes. talked to a manager, manager said all charges are valid which they werent and he couldnt even explain why he thought they were valid. we were on the phone for about 40 mins after all that i asked him are you going to help me out or not cause clearly my bill is way higher then it should be. he says no and i hang up. he puts a note on my account, so when i call back in right when the rep answers the phone sees the note and doesnt even want to help me out. advises me to go to my local tmobile store. i dont have time to go to the tmobile store. thats why there is customer care.
Letter sent without response. Attn: Corporate Management Re: T-Mobile’ Fault resulting in financial/personal loss. I have been a loyal and happy user of T-Mobile service along with my family for a number of years. Prior to T-Mobile I was with Verizon back to when they were Air-Touch in the 1980’s. Recently, I went to one of your stores (located on Douglas St and Mission Ave in Oceanside Ca.) to use the jump up program and switch to an IPhone. I was told that there was no availably to transfer my phone contents to the new I Phone. I was surprised such a large company did not have the needed device to do so. I was told only some stores have what is needed to do the transfer. The sales person did the required procedures necessary for the purchase the new I Phone. He stated he would bring a card from his home to transfer my personal information the next day. I asked for my phone back, which he refused. I did not feel comfortable leaving my phone, but understood he was abiding by T-Mobiles rules. I arrived the following morning and was told the employee was not at work due to an emergency. I went the following day and he still was not there. I asked again that I would like my old phone back. Again, was told no. I was then told that my phone was cleared of all info and sent back!! Upset was not even the word for the feelings I had at that time. I am still so very upset! I needed a picture for proof for an upcoming court case. I will most likely lose the case without the picture of proof!! I am a widowed senior with my children/grandchildren living out of state.. I had precious pictures and movies on the phone that can NEVER be replaced or enjoyed again. Besides that there were text messages of upmost personal business importance. Suggestions for better service to your customers would be: 1. Every store should be able to transfer all the customers’ info, pictures, text messages and movies. You are NOT a small company. This is totally unacceptable and inappropriate for a company of this magnitude. This is not a way to cut cost by no means. Corporate heads should know this and money should be allocated to make sure customers are taken care of the right way. Why does T-Mobile not give the service required??? 2. The employee if trained properly would have attached a note to my phone. Do not take, transfer not complete. Any competent employee would have done so. No consideration was given by that employee to see the whole transaction through to completion in a satisfactory manner for the buyer and the good feedback to the company. Apparently, that was no an option of T-Mobile’s. I spoke to a Carla at the Georgia store. If you check my account you will see the notes. She was empathic, understanding and tried to do all possible to correct the incompetence from the person I dealt with. I had her send me an email stating T-Mobile was at fault for losing the picture needed to win the court case. We both are aware of how court cases go and especially with no tangible evidence to offer. I wonder how any of you would deal with this situation?? Your whole phone wiped out clean with no recovery! I now have NO faith in winning this case, thanks to an incompetent T-Mobile employee. Carla did give some credit to my account. Little offering seeing the large loss I may have to swallow let alone the precious grandchildren pictures, movies, and important text messages. It will be interesting to see if any of you give me the courtesy of acknowledgement from this letter. The court case will be coming up soon, would you like to be the one attending and offering only a note from a T-Mobile employee. I don’t think so! And what about the financial loss of the case? All because corporate heads don’t spend a small necessary amount of time to see that all stores have devices to transfer information from one phone to another. Who is, or who are the persons responsible. Do you thing a little micro managing instead of that extra golf game would have been a better choice. One (1) order from one of you could have avoided all of this. I have lost respect for T-Mobile and your lack of management. I hope this letter changes some policies soon. There isn’t a day that goes by I don’t think of what I lost. Shame on you, T-Mobile I am considering taking this matter to social media, BBB, and legal consult. I did have high regards for T-Mobile and passed that on to others. Please don't make me sorry.