Since May of 2023, I have been getting random charges on my account by T-Mobile outside of my contract. I have called, and walked into T-Mobile stores to find resolution for the problem. On 2 occasions, one on the phone and one in a T-Mobile store, they have admitted to the issue being caused by their auto pay system, but the do not refund the unauthorized charges. The charges have continued to show up each month, and it has grown towards $2000 in just 4 Month. Beware as this is not an isolated issue. BOYCOTT T-MOBILE NOW! Together we can teach big companies that they can not take advantage of we the people!!!!
In May 2022, I called T-mobile to see what promotions they had where I could buy a phone and get a free phone with a 2nd line. I was able to trade my old phone to get a discount on a new phone and a free phone. That gave me the two lines I ask for. They added a third phone line without my knowledge. I do not have a third phone and I am paying for a line I have never used and do not even have a phone for. They told me I added the line with the promotion. I did not.
I needed a second line for business. I have no use for a third one and did not add one. They said it is locked in until the promotion is over in May 2024, nine months from now. I will continue to fight to get that off my bill. I want everyone to know of this deceptive practice with T-Mobile. I am very disappointed with them. If I cancel my account with them now I will have to pay fee. I will be leaving them as soon as possible. I just found out today when I called them about my bill.
I called 1888metro8 to have my prepaid phone account closed 9+ days before it would be due to renew.. The agent assisted me and canceled my account with zero verification as to who I was or why I was closing said account. Afterwards I asked what happens to the money that I over paid seeing as I still had several days left to which she responded oh you forfit that money. How can this be seeing as if I upgrade the same service I am Charged a prorated amount, wouldn't that say that if I shut the phone off with 9 days left I should be owed something? I have been a metro customer for the existence of metro pcs something like 22 years and I do not recall ever reading this in the fine print. Metro is taking our hard earned money Unjustly and
I am Crystal Lax PARALEGAL, age 56. Signed up for T-Mobile switch from boost mobile to sign up the senior citizen plan. I've been using a device compatible with T-Mobile service. It's been only two months and my bill went from a quote 150.00 a month for three lines and home internet. When I got my bill. It was over 420.00. Big price jump from quote. Then I called about this matter. Representative told me that the bill would go down to 180.00. There were too many problems with the billing. I noticed my phone was hacked into their phone service. A Third party keeps over-listening to my phone calls in an all racist neighborhood in Citrus Heights, CA I suspect the white neighbors upstairs over me are spying on my phone calls, emails, and computer. Like all my electronic devices. Penal Code 632 PC - Eavesdropping Law in California It's a crime under Penal Code 647(j) PC to use devices to invade a person's privacy. Because I'm black people have been trying to overlook my complaint. I am a US Citizen naturally born with the rights to privacy. My son Antoine paying Meadow Apartment close to 2,000.00 to have people with video cameras over his apartment unit. Any live stream video to the general public wasn't consent. My son will bring his 10 year old son for visitation. The grown adult people or watchers will still attempt to invade our privacy. Getting a young child on their adult video cameras is a childish pornography felony. (311.1 PC and 311.2 PC). exchange any child pornography. All of this is hardcore grossly criminal activities and it seems as if they don't care about their own freedom if they get caught. Penal Code 647(j) criminalizes using cameras o invade a person's privacy. In other words, this statute makes it a crime for someone to invade another person's privacy unlawfully. I never gave anyone from any country permission to violate my rights to privacy. I never gave anyone permission to listen in on phone calls, conversations, video tape me inside of the apartment. NOT even Meadow Apartment owners or any maintenance men workers. PC 647(i) & PC 647(j) California's Peeping Tom Laws. In the state of California, it's a crime to spy on or take photos of someone in a private setting without their knowledge and consent. My US bank account was hacked for 300.00. Government Rehabilitation Payment invade it. All my electronic devices or online business, banking these lurking sneaky snake eyes keep aiming. My deep concern is my Grandbaby A Antonio D Lax born November 17, 2010 child abuse or tracffick born to Dominique Lax and Marques David Eastman Owner of IVEYO video film production Reality TV Shows company from Los Angeles and Houston Texas.
I was promised on a upgrade to my plan and phone, and the price said would bem $75 for the new plan ( go5g plus and $17 to the new phone ( s23 ultra 256gb) with a s10+ trade in. To purchase it Veronica asked about the old s10+ IMEI, I was at work, couldn't get it so she said I could contact them another day. I contact them again and Dan another representative told me that he couldn't keep the way was told by Veronica, and showed me a more expensive plan and made so frustrated and upset, took me 2 hours talking to him and his supervisor Jessica, she tried give other options, but not the same plan offered by Veronica. That was the only thing a wanted, the new.plan to update my device at the cost she said, but unfortunately she didn't do that, can't believe they can change what they say, I have all the chat with all conversations on it. I'm leaving T-mobile as long as I don't get what was promised.
Added an additional line to my existing service, and was offered a free phone. I confirmed several times during the call that the phone was free and was assured it was. I am now being billed for the phone. When I called i spoke with several people including a manager who listened to the original call and confirmed that I was told the phone would be free. However he stated there was nothing they could do, and i would have to upgrade my service for the phone to be free.
This is a very sad true story of a season ticket holder and guest being treated like an animal and humiliated by T Mobile Staff and Security.
I have been to over 50 Knights game and a HUGE fan since DAY 1. I have spent over $50,000 on tickets and activities surrounding my favorite team! I am only posting this because everybody has a responsibility in these times to stand up for themselves when their human rights are violated. That's exactly what happened to me, so that's exactly what I am doing. This is America and there are laws designed to prevent abuse like this. This is a clear sign T Mobile has lost it's way and I am not going to sit here and just watch that happen. I love the Las Vegas Knights, the NHL, and Hockey too much. I want what's best for the Knights this is not intended to dissuade any fans from going this is a message to everyone to stand up for their rights and stop the abusive behavior at T MOBILE arena.
I am a local resident and business owner living Vegas since 2003 with an extensive background in the hospitality industry.
First quarter was great we got there early ticket scanned and stamped. (faulty stamper)! I got my popcorn and was super excited because these were VERY EXPENSIVE seats 5th row! Saved up for these! After waiting all week for this game I had my popcorn and bought raffle tickets and was loving life! I went to use bathroom at the break during 1st period and when I came back they said my stamp wasn't there. The stamp must have misfired because I had nothing on my wrist but I put it out and It was stamped when I came into the JACK DANIELS LOUNGE. I found out it had misfired. I have a witness that saw the old blonde lady stamp me and will testify to this. Also there is video of me getting stamped on TMOBILE video cameras upon entry as well to corroborate my story. I am including video from my seat in the 1st period on this post.
They said I could not enter because I didn't have the stamp on my wrist. I presented my physical ticket and some supervisor lady snatched it out of my hand with the accuracy of Mr. Miagi with chopsticks. I said can I have my ticket back she said no and was clearly unable to handle this situation. Basically they took my ticket and said I was not stamped and could not go back to my seat. The stamp must have misfired.
We tried to explain as more security arrived surely this could not be happening all of a sudden there is a huge scene. After explaining everything to the supervisor in the kindest way. They were just fixated on not letting us back to our seats. And said look your story doesn't matter because now you have caused a disturbance.
At that point I was asked to leave, and i did so immediately and waited outside of the Jack Daniels Lounge as my friend who was was the season ticket holder tried to point out how unfair it was and that he saw me get stamped. After trying to explain the absurdity of the situation. They called him a liar and said he had to leave too. So they proceeded to escort us with 3 security guards in front of everyone embarrassing us shamefully like we were criminals. I am absolutely devastated and have been nauseous ever since can't keep food down and can't sleep and have had to go to seek professional therapy for the last 2 months.
I get it now what's happening! I just thought it would never happen at T MOBILE.
They even called Las Vegas Metro who was waiting outside when we came out! UNBELIEVEABLE!
The cops were awesome and actually listened and they could not believe it. They said not to worry we would not be banned for a year which was something they were there to assess. They wanted to ban someone who did nothing wrong for a year! REALLY INSANE RIGHT? Metro was great and said we were nice and peaceful and believed us so there is no ban. But I don't know if I can go with all the anxiety I have from this experience for a while which is also making me verrrry depressed.
Anybody that has had a similar experience please DM me here.
If anybody at T Mobile or the Las Vegas Knights cares you can also message me here. I have extensive video and pics of everybody involved.
Rip off on bill every month. Have to call in to get it corrected. They do this to all bills and make millions a year because a lot of people just pay it without checking. Why the fcc does not fine them is amazing. Tmobile say they are the best but no they are rip off merchant's! Their billing department is a total joke. Beware and check your bill every month or you will be ripped off!
First thing, I have been a long time subscriber to T-Mobile and have been satisfied with the service up to now. However, on September 10, 2022, I contacted T-Mobile in response to an emailed advertisement sent to me promoting a free trade-in deal.
On this first call with a T-Mobile representative, I was told that a new phone would cost me $799. When I mentioned their email advertising a free trade-in, the sales rep left the phone for a few minutes and came back to inform me I could trade in my old iphone 11 for a new iphone 14 for NO CHARGE and receive $170 trade-in for my old phone. I immediately agreed to this very positive sounding deal. After receiving and activating my new iphone 14 on September 17, 2022, my monthly bill arrived on October 13, 2022 and it had surprisingly increased from $48.38/month to $63.68/month. Doing the research on the new charges, I found T-Mobile had added an insurance plan (Protective Plan 360) without any discussion or approval from me AND THAT I NOW OWED THEM $766.65 for the new phone.
Magically, I was now being charged for a phone installment plan on what was supposed to be a “free” phone. Had I known I was going to be charged for this new phone, I would never had agreed to the deal, and especially a deal based on a payment plan. I am 69 years old, own my own business and have never bought anything on time in my life except for my house and I was not about to start now with an $800 phone. So T-Mobile credited me $170 for my old phone, an amount I agreed to because I was assured I was getting the new phone for free. My old iphone 11 is a phone I could have easily have sold for $300 to $400 on EBay.
T-Mobile then charged me $766.65 (which I reluctantly paid in full on 10/13/22) for the $799.99 iphone 14. Even if you dismiss the misleading promotional hype of a free phone with trade-in, my calculations make it only $629 owed to them if you deduct $170 from $799. But the real point is, I never would have traded in my old phone had they not misled me into believing that the new iphone 14 was free with a complying Apple iPhone 11 64GB Black or later model trade-in. In an attempt to reconcile with T-Mobile today, I offered to give them back the new phone if they would return my old phone and restore my old monthly charges. They, of course, declined.
In short, T-Mobile tried to saddle me with an unasked-for phone insurance policy and cheated me out of my perfectly good phone with misleading promises about a "free" new phone trade-in. This was an egregious display of a very dishonest sales strategy and T-Mobile needs to live up to their promises or stop.
I've been having an ongoing issue with Tmobile and their customer service representatives for the past year. I brought in my own phones and they upsold me 5 lines and told me that the fourth line and the Ipad would be free. I didn't really believe it but I signed up with their business account anyways and now I get what the individual who sold me the phones did.
He knew by adding 5 lines he would receive a commission. He told me it would come with free Hulu, Netflix, and Tidal when he knew those services were not for business accounts and were just for personal accounts but he told me they were for business accounts anyways. So after not receiving the services as promised and having to pay for them out of my own pocket for a few months, I started to wonder when was my services going to be added to my account.
After several failed attempts and having to deal with rude representatives and being hung up on a few times, I came across an individual who was rude, disrespectful, and racially profiled me and called me the "n" word. We argued back and forth until I eventually hung up and proceeded to make a complaint.
The representative who handled my complaint pulled the call and upon their internal investigation and reviewing the phone call, the representative decided that the other representative was in the wrong. The representative told me I would get a credit of $1,000 towards my bill, a year of AppleTV, and a year of Paramount+ on Tmobile. This never happened.
So I've been continuing to reach out to the Tmobile representatives trying to fix the issue and all I got was a bunch of rude and disrespectful representatives. And to top it off, one of the representatives had the audacity to threaten me several different times that they were going to cancel my account then hung up on me and completely shut off and canceled my whole business account.
I didn't receive any final warnings or final bills or anything from Tmobile. I think this is a violation of my rights and this type of behavior deserves to be right here on the Rippoff Report for upselling, racially profiling, and continuous disrespect.
I purchased my T-Mobile Apple device at Costco in February, activated in my line on May 31st. I did not use the T-Mobile line for 40 consecutive days because I use two lines, my personal and business. T-Mobile is my personal and Verizon is my business line, and since I travel a lot, I need both on one device.
I couldn't do that with the new T-Mobile locked iPhone, they told me I needed to activate it and wait for 40 days. I did that but they never unlock it because they claim I did not use it for 40 consecutive days. I paid for this device in full IMEI 351224675415336 and I cannot use it as I need, to add my business line in it.
So I am forced to use and old device where I can have both lines. This is beyond ridiculous, it is a consumer ripoff, their policy does not make sense and need to be reviewed by the FCC. I purchased and pay for the device in full more than 6 months ago, and it is still locked.
On December 22, 2021, I stepped inside the T-Mobile store located at 8 Warren St, Roxbury, MA 02119. I stepped in with the intention of purchasing a 1 phone only for my daughter. Which I did purchase it cash only just not to deal with the headache im going through now. While we where there the sales associate says oh we have a promo going on for trade in and if its these phones (it ranged from iphone x, iphone 11 and 12) you can get $700! Not get up to $700 get $700! I said oh that sounds great, plus my son had the X and thought it will be a nice Christmas gift. Since my son was with me, they checked his phone and said it qualifies for it since it was in perfect condition.
The phone itself always had a screen protector and a case since it was taken out of the box. It was never dropped in water or damaged in any shape or form. They did all the paperwork and said this will need to get billed in order to receive the credit. Fine! We provided them with the phone and received the new one. They placed the Iphone x in a shipping bag and placed a label to ship it off. 3 weeks later I received a credit of $132 for the phone. I was surprised since I was told ir will be done as a credit every month.
I spoke to the store and I said i only received $132 but where is the rest, oh they will credit the remaining every month. Ok cool. The next month passes and nothing, no credit. I called and said hey where is my credit, oh I see you dont qualify, wait what?! What do you mean its a promo, ok please hold and i will look more into it.
As a courtesy i will give you a credit and will straighten this out. The next month comes and the same thing, again I have to call. Now they said the phone was received in terrible conditions. Excuse me?! What?! Absolutely not! This phone was as good as new! I received $132! For a phone worth at least $500! I am absolutely furious and want my phone back or the credit. I regret switching from AT&T 100%! T-Mobile you just lost yourself a great customer and I will make sure to spread the word
Concerning . . . T-Mobile Retail Store (269) 373-7787
5911 Gull Rd.
Kalamazoo, MI 49048
Sales Agent . . . “Dean”
Date of Transaction . . . Mar 25, 2022
Complaint . . . 1) Sales Agent provided wrong information as to iPhone trade-in values.
2) Sales Agent misled on cost of tracking devices (since resolved).
Details: Complaint #1 . . . My wife and I went to the T-Mobile store as her iPhone 6S would no longer hold a charge and was nearing “end of useful life”. Replacing the battery would have been of negligible benefit as the phone would soon be inoperative due to technology changes.
The sales agent told us that we could get a $200 credit on a new phone purchase with a trade-in. We agreed to this. As my own iPhone 8 was also beginning to show its age, I asked about the trade-in value for mine. The sales agent told us mine would be eligible for a $400 credit.
We agreed to this and purchased 2 of the iPhone 13’s for $799 (list price) and with my understanding that we would be getting a total credit of $600. With the new iPhones, I then went ahead and purchased cases & other protective equipment, totaling about $100.
When the transaction was sent to T-Mobile, it turned out that the iPhone 6S was only qualified for a $100 credit, and the iPhone 8 was only eligible for a $200 credit!
I called T-Mobile (800-937-8997) on Apr 13, 2022 and spoke with Shaunelle. She informed me that the sales agent (Dean) had not used the latest information for the trade-in credits, and that I needed to work out the issue with the store. Shaunelle then connected into a 3-way conversation with “Dean” at the T-Mobile store. Dean did not dispute the numbers he had told us, and said he wasn’t aware of the promotional change. He only offered to do an exchange for an older phone model.
On Monday (Apr 18), I met with the manager (James) at the T-Mobile store. He initially stated that I would need to talk with a T-Mobile Customer Service Manager, even though it was T-Mobile Customer Service that said I needed to talk to the store! He finally agreed to check with his sales agent (Dean) and get back to be on Wednesday, April 20th. Now April 20th, no contact from the James!
Per T-Mobile (Morgan) on Tuesday, the $200 / $100 trade-in promotion has been in effect since Jan 6th (over 2 months prior to my transaction)! I can only presume that the sales agent has been giving customers the wrong information for the last 10 or 11 weeks. Morgan spoke with the Asst Manager (Chase) at the T-Mobile store, and was only advised that the manager (James) would not be in until Friday.
Morgan (T-Mobile Customer Service) called James on Friday, Apr 22nd, and now James & Dean are now denying that they told me the wrong numbers!
Details: Complaint #2 . . . The sales agent said that a “free” tracking device comes with each of the new iPhones, only sales tax required payment. Seemed like something we may find useful occasionally, so I agreed to it.
Upon reviewing my account information a day later, the physical device itself was “free”, but there would be a $5 monthly charge as the tracking device required a new line for each. Did not sit well with me!
Took the devices back to the T-Mobile store for return. Initially told that there would be a re-stocking fee. I flat out told them that they WOULD NOT be charging me any restocking fee!
This issue is (I believe) closed. I only supply this as additional information showing that the sales agent not only provided wrong information (as in complaint #1), but also failed to provide full disclosure on the costs of the tracking devices.
Summary . . . At this point, I do not wish to return the phones (as our old phones are now long gone). I only want either the T-Mobile store or T-Mobile to make it right and either provide the credits as originally quoted by the sales agent, or alternatively to provide a cash $300 refund.
We went in to TMobile and took our old phone which were 10's and got new phone we had to play the remaining which was $200 on one phone and $300 on the other and they said we should get credit for a $1,000.00 on each phone so that adds up to $2,000.00 dollars.
They received our phones and we still have the $2,000.00 on our bill and paying them off monthly. I called and they are saying we owe this. I saw that you had a complaint by another customer they same way we have been trying to get our credit on our bill also and in fact they owe us money for what they have billed us on the account. If you could help that would be great it is terrible in these time people do this to customers. We have been a good customer never have not paid our bills.
I just purchased less than 4 months ago, 4 brand new Samsung Galaxy S21 5g phones. I filed a claim to have a cracked screen replaced on March 19, 2022. The reps on the Assurant side are very rude and do not listen very well. It seems that there are cue cards they read from and can not think or comprehend anything not on the list.
My phones were the latest generation as the S22 just came out last month. Why am I paying $60 plus dollars a month and then have to pay a deductible to get a "refurbished" phone. It was not like new as promised it was the entire screen was scratched and the back had damage as well. I was told they had an excellent team to make sure it was like new. Nope it was used.
So, 4 hours later on 3/21/22 they sent a FEDEX label to return said like new phone and to call and they would send a new out. This process is a scam. It is much easier to repair yourself as I am sure they want you to. What I want is a new phone as mine are less than 4 months old or have the screen repaired on my phone as it should have been done on 3/19/22.
The deductible should be refunded based on their treatment of their customers. The sad part Sprint of T-Mobile also stated that this is how it should have been handled as they were on the phone with me on the 21st. They were treated just as badly. My last observation is why in all of the business responses do they not wish to be published? What else are they hiding?
Desired Settlement:
Repair the screen on my phone; or replace with a new S21 5G and refund the deductible.; The pictures attached are of the like new phone they sent.
T-Mobile does not honor the trade-in promotional values offered to customers in the online shopping cart! Thousands likely ripped off!!!!
You ever swear that when you checked-out online for that new phone you were offered more for your trade-in phone that they actually gave you later one? Maybe T-mobile smugly told you to tell them what promotion you are referring to? You are not alone. T-Mobile is ripping off its customers as T-Mobile cannot get their shopping cart to work properly with their promotions, and then deny customers the promotional trade-in credits they were promised during the shopping cart check-out!
T-Mobile does not provide itemized receipts for sales transactions that include the promotional trade-in value for a device.
T-Mobile does not keep records of the promotional value quoted for a trade-in device during check-out in their online shopping cart system.
T-Mobile then does not honor the quoted promotional trade-in values reflected in a customers shopping cart when there are apparent errors in their online shopping cart system.
After I gave them my apple se, for a iphone 12, I paid them over 550.00 plus the 480. value for the phone, the rep right in front of me hooked up her watch to my device and then said the sim in my devjce did not work got anoyher from her manager. She activated that one as well, I watched her do this . I said to her " my phone is not going to work,is it?" she of course said it would. It did not.
I called and t-mobile and they told me at C.Serv. that they would reset it, still did not work. This is not the first time this has happened and not the first company that has screwed me. But they have screwed me the worst. I went to Apple and they also said nothing wrong with the device. Get this though I was not able to make ANY video calls. Or use ANY SIRI assistance. Also when I when I visited the Apple Store, with the same devjce a rep there took a picture of my device and before I got to the parking lot I was being electronically stalked.
How do I know that ? Because the video recording feature came on. I AM smart enough to know that they can do this with LENS which is a Google Feature. I went to college for Communication and Photography, they were my Majors and I did very well, as a matter of fact asked to be a Mensa Member. It gets worse, even though I never got ANY SERVICE. Keep in mind Ive already gave cash and trade worth over a 1000.00 they kept charging me for servjce that they dud not give me.
One day I got a call from a government agency, which I was due a settlement of over 80.000.00 from and it appears that the rep I delt with at Apple, hacked my email account erasing all my email info including that sensitive information. The phone number I used for email set up was that T mobile phone number. I believed that when I set up the email that the phone issues would be resolved si ce I boight the phone Aug 26th and set up the email on the 28th had the interview with the giv agency Aug 31st and everything disappeared from the email on Sept 2nd.
So I firmly believe that they were invilved in all ghese scams. When will it end I have called Many Many Times and they have the nerve to say that I owe them over a thousand dollars. How could they even let charges get that high? What about alk the money I paid so now I have ti pay those peoes bolls ? I was told by one rep that the SE was rhe one that was bejng used!!! Any time I spoke to anyone at the Apple Store or Tmobile store I would get an argiement one of the managers I wrote a letter to, I explaoned that I considered this to be a HATE crime because I live in a prodominately Spanish area.
I do understand Soanish and I heard and understood what the sales reps were saging while they thought I did not comprende. This people are forwarding service calls.to their own crooked cs reps in the philipines and I know tjis because a rep from the phillipines started crying and said they are using people/ women for human trafficing and to be very careful always look over my shoulder an3d be vigilant because they can follow me anywhere I have the device, he said "I bet you are attractive"?
Where does your family live? What city do live in? He started crying and said You are a Target. Please be afraid and always go with someone when you go out!
Let's say that I've given every opportunity and patient with them, respectful and I will consider myself a great customer who has been bullied, miss treated and sadly not taking serious. I have involved The FCC, Better Business Bureau and next step is the secretary of states office. What T-Mobile is doing deliberately keeping an account or according to T-Mobile two months behind. Many people don't realize it when you sign up for T-Mobile to use your credit which means that you have credit at file a credit account.
To further elaborate you use their service and then they bill you is a typical credit account. Unfortunately with T-Mobile charge many fees because while you may be a month behind the typical Customer will never find themselves to 60 days late. Not until T-Mobile decided that they would make a change and you actually are paying for the current month. You will not find another cellular company that has more confusing billing T-Mobile.
By the use of words like billing cycle, mid cycle, due date in the notorious generation date thet deliberately mislead and manipulate a " credit" (they run your SS number and by checking the three agencies did find the inquires) into a prepaid account but at any point can move your "due date " to make it perexeived that since the bill comes out on the 8th of each month for viewing its dues anytime up to 5 days prior To end of cycle, meaning they can debit your financial institution up to five days early.
Wait until the 8 to suspend your account and say you are 60 days past due! When In reality you are current. The reps have no training or education as to what a credit account means. In the traditional sense since I gave T-Mobile my Social Security number made a formal application they approve me for an account but they actually only approve me for the purchase of a phone device. This is their second misleading deceptive practice, who in their right mind what purchase a cell phone from a cellular company but Not use that company for cellular service? It's not technicality it is there a technicality that allows them to bill you for "service" and separate contracts for the device.
In my case I had made a formal inquiry and asked that my bill be investigated internally to find out how I could possibly $1280 in one month. Keep in mind I have three lines, one is for Internet that has never been used and the second two are on there all inclusive packageTaxes and everything included at $140 per month. Each phone was $21 and 27 per month. Meaning that my monthly bill should be $236. Well last November my account was suspended not after the first month I refuses to pay due to the escalation of so many issues ( like my personal credit, social security nunber, name and address had been compromised three times in a two year.)
or the iPad I purchased had been connected to an iCloud account two days prior to purchasing it even though T-Mobile claims it was new confirmed by Apple this was not the case. So for two years I was making payments on an iCloud locked IPad to T-Mobile, even more bothersome was that they were charging $25 per month additional fee for service. Clearly there was no Internet during their two-year period. So my issues were real but during my time to protest T-Mobile been telling me that my account was not going to be suspended and I was not going to be charged exuberant fees.
This was July until October. During the time I I was calling T-Mobile on a daily basis and when my account was suspended total due was over $2000 with Late and disconnection fees being compounded monthly to a staggering $800 plus amount! Additionally why was I responsible to pay $25 per month for Internet service when the iPad was locked, my original contact was for 4 lines also. I bought an iPad for $629 and paid two years of service at a total of $580 plus add the late fees and reconnect fees or $480 for a total of. $1389! Finally in December after I already made all payments to restore service I've over $2000 T-Mobile had the nerve to offer me a credit of $60.
And according to the rep I would either take it or leave it. I filed a complaint with the FCC and T-Mobile provided false information to the agent that investigating my claim. T-Mobile failed to inform this agent that I actually had two phone lines and the third line was an Internet line. So basically be left out that information. Keep in mind they were months that my service was disconnected twice in one month which I know first hand this is happened to many people just buy what I hear when I went to the store. And then proceeded to look at my statements from my bank it was surprised to see not only was I being overbilled I also was being charged the typical future dated payment Whike service was interrupted every month prior to the second future date of payment posting.
Meaning that I had to pay that 8 AM service restored or wait until the future dated payment went through. You would think that after you made the payment in real time adjust the account and discontinue The second installment no they still charge my phone my financial institution. When I file a claim with my bank almost an impossible because they had added late fees and reconnection fees changing the amount of the charge. Even when we did calculate the T-Mobile went back and adjusted numbers to ensure my bank wasn't unable to recoup that money since the dollar amount difference.
That in addition to the fact that they use different codes on the same account which then fools my bank into believing the xharge was for a one time purchase, or reacurring charge which is impossible since t mobile bills one month ahead . By now I'm sure you had to speak and that many people even after changing office and paint store actually going to location and getting a receipt T-Mobile store they still lost two payments that k made with cash in store!
Thankfully I had the receipt but they don't tell you that they didn't find the payment until a month goes by and then you are now me and they charge more fees, late fees and restoral fees. How can you charge restoral fee is that each individual line when you have only 1 account?? Just because you have three formats does not mean you have three separate accounts and you don't pay them three times a month. They have made my life hell for the last two years, and they still owe Me money as I just recently foind that my bank issued two checks for over $700 to T-Mobile and agin T mobile cano find..
I NOW WANT OUT OF THIS AND BELIEVE THEY OWE ME FOR NOT HAVING ANY INTERNET OR MOBILE DATA WHEN NOT HOME. MISSING MESSAGES, TEXTS. ALL I CAN DO IS ANSWER CALLS!! When the lady in Kansas said tmobile is not for me, you bet although I would have expected a solution and try to keep a customer, they don't care. When you show them you are made because it is also causing problems on your job as I depend on it for communication, they just want to get off phone.
When the heat is on them, they run!! I have found their reputation in general public is poor and they still live up to by screwing you over. Funny I threatend to file a complaint here and AG consumer protection and silence. I want out of contract, port my number I brought with me and 0 dollars owed to them. I feel they owe me! I will then move on and take my business elsewhere! This to me is fraudulant behavior to not even offer a solution!!
I NOW WANT OUT OF THIS AND BELIEVE THEY OWE ME FOR NOT HAVING ANY INTERNET OR MOBILE DATA WHEN NOT HOME. MISSING MESSAGES, TEXTS. ALL I CAN DO IS ANSWER CALLS!! When the lady in Kansas said tmobile is not for me, you bet although I would have expected a solution and try to keep a customer, they don't care. When you show them you are made because it is also causing problems on your job as I depend on it for communication, they just want to get off phone.
When the heat is on them, they run!! I have found their reputation in general public is poor and they still live up to by screwing you over. Funny I threatend to file a complaint here and AG consumer protection and silence. I want out of contract, port my number I brought with me and 0 dollars owed to them. I feel they owe me! I will then move on and take my business elsewhere! This to me is fraudulant behavior to not even offer a solution!!
I NOW WANT OUT OF THIS AND BELIEVE THEY OWE ME FOR NOT HAVING ANY INTERNET OR MOBILE DATA WHEN NOT HOME. MISSING MESSAGES, TEXTS. ALL I CAN DO IS ANSWER CALLS!! When the lady in Kansas said tmobile is not for me, you bet although I would have expected a solution and try to keep a customer, they don't care. When you show them you are made because it is also causing problems on your job as I depend on it for communication, they just want to get off phone.
When the heat is on them, they run!! I have found their reputation in general public is poor and they still live up to by screwing you over. Funny I threatend to file a complaint here and AG consumer protection and silence. I want out of contract, port my number I brought with me and 0 dollars owed to them. I feel they owe me! I will then move on and take my business elsewhere! This to me is fraudulant behavior to not even offer a solution!!
On June 23rd, 2021 I went to this T Mobile to activate a phone I purchased through the store itself.
The sales rep, Edwin, asked me if I had a device to trade in. I said I had a device I privately bought on Amazon that was too large for me, he said that would be fine.
I retrieved it from my vehicle and handed it over. He said I would receive monthly credits to my bill (money off each month totaling the value of the phone). I asked him how much the credits would be and he said we wouldn't know until it was reflected on my bill and the phone was inspected.
I gave it two solid billing cycles, calling once or twice between the "transaction" date and today 9/16/21, unable to secure a definitive answer on what the status was. It wasn't until today, 9/16/21, that I was told the phone never made it into the system.
I was told that the transaction I was originally there for (activating a new phone) wouldn't qualify me for the credits via a trade in.
I have been lied to, deceived and given the run around by every employee I have tried to contact, including the store manager, Yari. I asked the store manager to look at the cameras which she denied, stating that she needed to call her boss and talk to the employee. I contacted sprint corporate who also gave me absolutely no course of action to remedy this.
I have tried to obtain the franchise owners contact details and they were not given to me. I filed a complaint with the BBB, CT Dept of Consumer Protection and the FTC. Tomorrow morning (9/17/21) I will be filing a police report. Im also retaining an attorney.
I handed him a $650 phone and he stole it. My biggest problem is not only is absolutely no one attempting to remedy this, but the manager at the T Mobile store and the other associate that was there when I went in today acted like nothing was wrong, almost as if they have dealt with this before. Which leads me to believe this location is working together to scam people and cover it up. Unacceptable and I am reaching out to every outlet I possibly can.
July 10th, 2020 I signed up online through my Sprint account that I have had for years for a new i-Pad Air 3rd Gen for $99.99 The stipulation was I had to add a new line which I did. I checked my bill thoroughly today to notice they have been charging me full price since the second month of having the ipad.
I did call last fall and mention my bill seemed to be much higher, they claimed taxes can cause monthly bills to fluctuate as high as $20, so I let it go. I called today to inform them they have been charging me full price. They agreed, but said that there was no special listed in my contract. I still have the emailed receipt from them specifically stating the mentioned special in the first line.
They discounted my bill properly the first month but then never again. They were supposed to bill me full price but include a bill credit monthly of $22.08. I have now overpayed that much for 13 months. Over an hour over the phone they tried to credit me $200 on the device (which shows I owe $262) but I would owe the remainder. No, you owe me! And I told them to check the order number cause I still have it, they claimed they can't see the details. I told them I could forward to their email, they said they have no email access. Scammed!
I have overpaid $308! And they claim I still owe $262. For a $99 ipad! And no manager would get on the line and they never called me back. Thieves! I have receipt proof and they refuse to accept it.
My husband's brother, living in Southern California, gave him an older I -phone. He set him up with T-Mobile, who promised the world, but delivered nothing. Since July, 2021, we have had NO SERVICE, even though his brother is paying $ 35 per month to this stupid company who has a good number of morons working in customer service.
All the service is good for is telephone only. No texts. No data. No internet. We live in Wyoming, and the T- Mobile reps - some overseas, some in the USA do not have the intelligence to know that T-Mobile does NOT have any cell towers in Gillette.
He has spoken to about 12 or 15 different representatives, who each gave him some poor excuse or another as to why he has no service other than telephone only.
The excuses range from,
Your phone is too old to get internet. This is not true.
The cell towers in your area are down right now. Who knows about that one.
Your phone itself has a problem. One rep had him do things to the phone that almost ruined it.
They even tried to get him to trade in the phone for one of their Revvl Phones, (which got negative reviews) and guarantee a 2 year commitment.
Then another one of their "brainless wonders" said that the I phone 5 he has is "too old to trade in."
Gee, I wish these folks at T-Mobile would make up their minds. I have seen many negative reviews on T-Mobile and I can guess why. The long and the short of it, is that NO CELL TOWERS, NO SERVICE. Two months of wasted time and energy on this company and all we have is telephone service.
I told my brother-in-law to stop paying for the non service he is getting. We could have saved alot of time and trouble if we were told the truth about the lack of cell towers instead of blaming the phone.
In short, stay away from T-Mobile unless you like talking to dumb customer service representatives.
Tmobile does not care about there customers ( those paying for there service)
they will lie and hang up on you ( insert laugh by them).
they know nothing beyond there script ( sometimes thats all you get script repeated) many of these " team of experts" are outsourced philipines it seems.
your basically talking to yourself.
there corp. office is n better more hang ups , excuses, non answers and repeated scripts.
they will block you from contacting them ( but you can write like they will magically know there job in writing).
more than obvious that they know nothing will happen to them.
The facts are straightforward and simple. On May 7, 2021, I went down to the T-Mobile retail store in Spokane, WA and closed my account with no balance remaining or due. On June 13, 2021, my Visa debit card/account was charged $74.84 and I had no idea why. When I called the company's toll-free number, I was told by a male customer service agent that T-Mobile had a policy of charging former customers an additional month's payment in case they wanted to return to T-Mobile.
When given this information in a very confusing manner, I told him in no uncertain terms that I would never return to T-Mobile as a customer and would be disputing the charge. He even had the nerve to tell me the manager of the store I went to, to close my account, should have informed me of the policy! I terminated the call, telling him that no employee in the retail store had said a word about the policy.
It is now July 16, 2021, and T-Mobile has still not refunded my money. This is despite the fact that I have filed and have consumer complaint cases open with the Visa international, the Better Business Bureau, the Consumer Protection division of the state Attorney General's office, and even the Federal Trade Commission. This is outrageous to me. I have also told T-Mobile that I would not be wasting my time on the phone with them and was only interested in written replies which would provide documentation.
What a sorry state of affairs this represents to me, when a company can deceive and/or defraud you of your money and you can't do a thing about it. The worst thing is that I will even have to pay my credit union the $74.84 they extended to me as provisional credit. That money was part of the funds that I literally had earmarked for my living expense. So, I am a consumer who is being ripped off twice, in my opinion. T-Mobile is a disgrace to me and I will continue to let everybody I know exactly why. It won't get me a dime back, but will provide some non-monetary compensation.
Four weeks ago I purchased a new phone and declined the insurance then asked about accessories including the price to place a screen protector on the phone and I balked at the price, knowing I can buy one for about 75% less elsewhere and he said "yes but, If you buy one from us we will replace it if it is damaged for free!".
I brought the damaged phone in and spoke to a supervisor then he called the sales person and he actually was not truthful and denied he had ever said anything to that effect to me. I was insulted because I am a straight shooter and this is why I felt compelled to report this misrepresentation. I feel cheated and there was NOTHING they would do to make it right.
My both Gmail account and Apple account have been hacked.. After getting my phone's from T-Mobile I started getting weird text and applications contact me about password changes multiple times These hackers ended up having more control over my phone than me holding my phone In my hands They jeopardise my financial accounts severely taking money where they can from wherever they can.
Robinhood /Coinbase/ Chase Banks...Nothing was safe.!! Purchasing items under my name as well. I believe that this particular scam involves employees from T-Mobile working together with relatives over in San Jose Mexico T-Mobile employees being that there is a big facility down in San Jose even in calling 611 which is T-Mobile's customer service they pretended to be specialists in helping my situation but it was only to receive more information of your personal records so they can further gain full access of everything of mine.
I changed my name my passwords yet to realise that they had some fail Safeway to gain access back into my account even after changing everything around dummy applications kept appearing into both accounts and money being taken as they please This situation has caused me to stop eating and and trying efforts to get rid of get rid of the problem with no sleep for days this is mentally emotionally physically damaging to my health also the people around me unfortunately. I am currently under a new Gmail account trying to gain access to my old accounts to transfer everything over but CANNOT , do to hackers changing my passwords to both accounts so I am locked out of my own applications on my own Gmail account With no help from any stores I've walked into explaining my problem With no help with any support from Gmail or Apple care Because that isn't any real person a specialist helping the prevention of the harm of 1 out of 4 Americans being scammed every day!!! Please help me please help me get back my sanity Please help me get back peace of mind
I started a family plan with T-Mobile on around November 2019. Therefore, since I started a new business and by recommendation of a T-Mobile salesperson named Benjamin Rodriguez, I decided to change to a business account on June 2020 because it supposed to help saving some money. They offered a monthly charge for half I was paying for my family plan even after adding 2 more lines; they also offered 3 free Samsung tablets, and $500 off for each new Samsung Galaxy S20 Galaxy 20s+.
Then, I bought two Samsung phones, which supposed to cost $999 full price, and I would get it for half of that price. Neither of those things happened, T-Mobile and its salesperson lied and thieved me. They overcharged me for those useless tablets for which they add me a monthly payments; they never gave me the discount they promised and I have on emails as proof; they never accepted the tablets back, even after I told them they are defected, and more over send me a totally unfair bill for more than $2000.00 which didn’t even cover the cost of the phones. I mad and felt stole by T-Mobile, and in order to resolved this matter I need T-Mobile to fulfill everything they offered me, otherwise I need to cancel my account with them and return all these overcharged devices as soon as possible.
I called in April and told if I paid off my cell phones with previous carrier they would give me credit for 4 new iPhone 11. I paid over $500 to payoff old phones and mailed to them with their label . They lost them and now refuse to give me credit. Promised $150 a month bill, now $250 because I have 4 new iPhones with no credit as promised.
Called 1 a week since May, promised $2,200 in Visa card to be mailed to me, never received. Spoke to 6 supervisors and customer resolution with no resolution. Never call back. I am small business impacted by covid. I really on cell phone for my business and home number. I can't afford this new amount they are charging me. Please help
I visited Zagreb, Croatia fall 2019 and needed a SIM card for my cellphone. I was there for 9 days. Hrvatski Telecom (T-Mobile) had on their website 7 days of unlimited internet for 85 kuna (11 €). I agreed to that and also paid 15 kuna for minutes of talking. I also said that I needed more time and asked if I could pay now for the extra days.
The gentleman said to wait after 7 days and then recharge for the extra day which was 10 kunas. It even says that on their website. The seven days were up and I returned to the same store. This time it was a female and told her what I wanted. An extra day for 10 kunas. She told me this offer does not exist. She said she can add three days for 30 kunas. I reluctantly agreed and paid the 30 kunas believing that I will get three more days.
Well, one day passed and my internet was gone. I don't remember if I could make a phone call either. Conclusion, she knowingly lied to me and charged me three times the amount for the extra day I wanted. Probably took advantage of me because my Croatian was poor and also I was a tourist. Stay away from that store and even T-Mobile S!mpa. Try A1.
I initially submitted a letter to T-Mobile on January 2, 2020 in accordance with their terms of service. It is now March 6, 2020 and I received no reply.
I went to the T-Mobile store located at: 3257 Southwest Fwy, Houston TX 77027 at 8 am on November 29, 2019 with my fiancé. We discussed the different offers and promotions for switching our plan to T-Mobile and purchasing two new iPhone 11s. We traded in my fiancé's iPhone 8 for a new iPhone 11 and I financed mine through T-Mobile’s two-year plan.
When discussing the service type, we opted for the military magenta plus option since I am a U.S. Navy veteran. We were informed that this plan includes many things including “unlimited nationwide calling.” Since my fiancé was born and raised on Guam, and I was stationed on Guam from May 2015-May 2018, we specifically inquired if the plan worked for Guam.
The sales associate assured us that Guam was covered under the nationwide plan as it is part of the U.S. This sounded fine, and we’ve never had phone plans that didn’t cover Guam before, so we didn’t have any issues with this service. We purchased the phones and the service that day and were happy customers.
Throughout December, we received charges for calling Guam multiple times. These charges on this past bill added up to $66.25 after tax.
December 10-11, 2019
I received a notification from T-Mobile saying my account has reached $50 of talking charges in the current billing cycle. It told me to contact T-Mobile, so I gave them a call at 5:56 pm. I had to talk to them again the next day because the issue was not resolved. During these conversations, I was told by the representative that Guam is not covered under the nationwide unlimited talk and text plan and that I would have to pay $15/month for international talk and text.
This all happened in a 4 day period! Wanted to replace my cell phones and upgrade in the process. They told me they have two, only to produce one and told me the other one will be shipped to me by thursday 09/12/2019. But they also told me that they will insert a new sim card into my phone so I can use it till I received my new phone. No luck.
Went home with no phone. Couldn't register with "My T-Mobile" to confirm anything, contacted my previous carrier for an hour to help me unlock my phone, to no avail. went back to the store on thursday to ask about when the phone is going to be shipped or delivered, and found out that since my phone wasn't working I wasn't able to sign my paperwork that authorized shipment! I went home and spent an hour with T-Mobile customer service or techinal service whichever. to help me unlock my phone, no luck again...
So back I went on friday morning, when the manager told me that my phone is on backorder and won't be in till the 17th to the 23rd. They gave me no other option but to wait with no phone. By this time my boss is on my back, my clients are upset about not getting ahold of me, and then we have the wife who is upset about keeping in touch... So I went home told the wife the latest... and took everything back.
I first met the sales guy who initated the sale originally. He told me they got 3 in on thursday, so why wouldn't the manager set me up at 8:30am in the store and we would be happy and going about my daily routine by telling me he has on in the back? So when I brought everything back that I was given including hats, the manager told me he has one in the back. I said I know and why didn't you tell me that 3 hours earlier? an hour to return product and I also had to pay more, a restocking fee in order to leave.
These people are CROOKS! This is now the 16th 4 days after my account was cancelled... Money is still being removed from my bank, I received something in the mail from them, probably my phone, I am planning to send it back, that is how I found this site. But my luck they will want more $ from me to accept a return...
Lessons learned, I ended up going back to my old carrier who never gave me fits, and who also gave me two new phones and numbers for less money. Now all I want is for t-mobile to refund me accordingly. instead of continuing to deduct $ from my account via my credit card. which is about to be cancelled!
Be warned - T-Mobile promises to pay off your ETF when you switch carriers then acts like it doesn't know what you are talking about when you ask them where the rebate is. Bait and switch scam
a NET-NET “EQUIPMENT INVOICE” from T-Mobile for (4) iPhone XR’s = $596.00
a T-Mobile “ACCOUNT CREDIT” for 23 days of SERVICE for August 2019 = $100.16
SUMMARY
EQUIPMENT Under the terms of the June 2019 T-Mobile Promotion 2019 Spring Switch and Save
Received (4) iPhones XR’s retail value (list price) of $749.00 … Total $2,996
Exchanged (4) iPhone 6S’s under terms of the 2019 Spring Switch and Save discount provision for Total $2,400
(4) iPhones 6S’s for a promotional (credit/discount) “...on the same order...” had ONLY ONE 2019 Spring Switch and Save order)
Promotion states only ONE (1) per account # however CW and his Supervisor approved FOUR (4) phones because
(1) customer for over 8-years … (2) grandfathered Family Plan with 4 lines …
Account needs a NET-NET EQUIPMENT INVOICE from T-Mobile for (4) phones $596.00
SERVICE Paid for network service on 5 Aug 2019 ... SERVICE suspended 9 Aug 2019
T-Mobile needs to credit customer account for 23 days of SERVICE … for wrongful and punitive suspension of service for the month of August.
… alternatively, credit via credit-card for the 23 days … $100.16
My (4) iPhone XR’s are "suspended" from T-Mobile service (which as you know, means we cannot talk text or use the internet). We are “suspended” because the T-Mobile EQUIPMENT credit-process is “catching up” (their words) for the last 3 billing cycles. There apparently is an enormous volume of “turned-in” phones, with which, their warehouses are dealing. Customer Service rep’s words.
We are due EQUIPMENT credit for (4) iPhone 6S's that we turned in for “exchange-credit” against 4 iPhone XR’s. We have been, for 8 years, loyal customers, and as normal paid our $135 Monthly SERVICE bill. On Aug 4th paid, as usual our bill and this time our… “‘service” was “suspended on Aug 9th!!! It has been 2 ½ months now since the T-Mobile trade-in program. The “fine print” in the promotion said UP-TO TWO (2) Billing Cycles. It has been THREE (3)!!!
I offered to T-Mobile pay my outstanding balance $2,996 (list price for the XR’s) MINUS the $2,400 (trade-in credit) for the (4) 6S’s …-or- a TOTAL of $596. They say that T-Mobile has a record of receiving (logging-in) all 4 full-paid off devices and they have been inspected, (by Sales and Cust. Care Management) and they are in very good condition, ... BUT… the warehouse has not logged them in as yet!!! “So, What” I asked??? To which Customer Care Supervisors respond “Sir, we DO NOT work in the warehouse!
In the meantime, T-Mobile is demanding $2,996 (..or $562 as part of the first “installment” of a Payment Plan” against the list purchase price of the (4) XR’s) in order to turn our “SERVICE” back on!!!! Later, (over the next few months) as their warehouse “catches-up” they will credit my account as trade-ins are recorded (not all at once I suspect) by the warehouse. Instead of acknowledging the $596 “NET” that we truly owe them for the EQUIPMENT, they “SUSPEND” our service!!! CRIMINAL !!!
We will pay the $596 that we owe for the EQUIPMENT! THAT is FAIR and agreed to. We will not pay $2,996 as part of a T-Mobile extortion scheme!
It is T-Mobile who are the de-facto thieves!!!! Taking money for SERVICES and NOT PROVIDING the SERVICE, for which we have paid, and not accounting for the $2,400 owed to us, for our property (4-6S’s) held hostage in their system-warehouse loading dock!
I signed up for 2 lines at $60 dollars each plus an extra 10 dollars per line for HD video streaming. They automatically opted me out of the hd video streaming even though i was paying for it and requested it when I signed up.
They also billed me the full 70 dollars per line, and said that was the base price (instead of the 60 I agreed to). We have since switched.
I have been with T-Mobile for over 10 years. I pay my bill religiously early every month. Yet EVERY month they seem to "lose" my payment so I am bombarded with text messages from them stating my service will be shut off and I will have to pay a re-connection fee.
I call them (every month) they open a ticket, and miraculously my payment appears. This is the worst company ever. No wonder people are leaving. you guys SUCK!
So I switched over to T-Mobile. The sales pitch was the best coverage, fastest LTE network, and brand new towers in the area. I looked at the price $100 for 4 lines and that was with taxes included for military. I made the switch and I upgraded an iPhone 6s to get the XR. I went home and had zero data coverage (keep in mind I live in the middle of the city). I thought it might have been my phone, but my daughter and wife were having the same issue. The next day my wife has zero signal at the elementary school she works at, both in the building and outside. My daughter has no data at the high school.
I call T-Mobile and they tell me “well you don’t have reception in that area”. I argued with them stating the salesman showed us a map and was bragging about how great their coverage is. So I asked for my money back, and they said no problem. I said what am I going to do about my phone, I need it back. They said they couldn’t give me my trade in phone because it was against their policy. So I said what am I going to about a phone. They said you can pay for the iPhone, but it needs to be paid in full otherwise they can’t unlock it. They said if I wanted the cash for the iPhone 6s they would only give me $36.
So basically I have no carrier now, and I have to pay to activate my phones again with my previous company (which will cost me at least $50 or more). Not to mention I don’t have a phone unless I pay $750 or take $36 for the old one. I called 3 representatives and each one said they couldn’t do anything else to remedy the situation. I can’t believe I let them dupe me into switching over. They totally ripped me off. They lied about their services and now I have to foot a bill to reactivate my phones and pay for another phone!
The 10 days are up, and CVS did all that they could do. CVS says they were waiting for T Mobile to get back to them. T Mobile has not as yet. You would think a big corporation like them, would not be so petty about $33.64, BUT THEY ARE. That is why I cut my services with them, they do not care about their customers, only their greedy corporate selfish a..es! I will never do business with them again, and will not recommend anyone to them. Their customer services sucks, you call them 11a and no one nevers returns to the phone. They should be put out of business. I read the previous stories on this site about T mobile and I agree with all the reviews they say about them. NEVER DO BUSINESS WITH T MOBILE. T mobile did not refund my $33.64 after purchasing their defected calling card. Passing the buck with their GREEDY SELF CENTER CORPORATE A.....!They need to be ashamed of themselves. I guess the greed got to them.
My report has been written above this explaining in details what happened on 10/10/2018.
My son had a T mobile plan and all 4 of us were on it. He decided to go to Sprint and left us hanging. I went to t mobile and explained what happened. They store manager said no problem and gave us a new account in my husband's name and told us the balance of all 3 phones would be transferred to the new account. Fast forward 3 months I was paying the bill every month and kept calling about the balance transfer. They said it can take a couple of months. The next day we had no service and all 3 phones were blocked. I called and got the run around. Told me I had to pay the phones off in full before I could have service back. I paid them off and they unblocked them but then said I owed 3 months of service. I contacted the FCC and filed a complaint. Corporate called and apologized. So end of story wrong! Fast forward to yesterday. My phones phone broke. So I took one of the old phones that I paid off last year and put the SIM card in it. Wouldn't work. So I called them. They said it was active and would have service in 3 hours. Still no service today. I call and they tell me the phone is blocked for non payment, WTF. Shee says you will have to pay for the phone $300. It was a $ 149 when I bought it 3 years ago. I told her no. She started making fun of me talking to me like I was a 2 year old. Demanded a supervisor. He gets on the phone talking down to me telling me to pay my bill. I don't owe you anything. He started talking to me in a condensing manner through his Indian accent. I said that's it I am going to another carrier if you won't fix this. He demanded money I hung up on him. He turned my service off. Service I just paid for. I am going to see if I can get a class action started
We went into tmobile on 4/21/18 , we listened to the sales staff blow smoke up our butts about how great their service was and how they would also give us 2 tablets at half price that we could use and they had online so we could get texts and answer calls. so we had our own phones and we ended up giving them 304.28 for the activation fees, cost for half of 2 tablets and 1 month service. you also have 14 days to see if it all works. we got home and no service. so i called and they said you can use the wifi call feature. so we went to settings and with wifi we could make calls.but then as soon as they phones saw 1 bar of service it left wifi and then back to no service. so each time you had to go to settings ,was a bunch of BS. so then that monday while i was driving around working the phone was no service for over 80 % of the time. so i called tmobile store and they said sorry and if i was going to want to keep my phone numbers i ported over from att i would have to do it before i came to the store and ended my account.
so i went to verizon who has a real service that works, ported my number and then went to tmobile where they cradited me back 254.28 dollars and cancelled my account on 4/23/18. they did charge me a 50 dollar restocking fee for the sales moron to turn his fat a** around and hang the tablets back on the shelf for the next gullible fool to fall for their b*******.
so that being done you would think it was over. write off the 50 bucks as lesson learned, but now i am getting a bill for my phone service and threatening letters from tmobile and convergent outsourcing a collection agency . so i call t mobile and talk to their untrained monkeys who i can give my name,verify my address and the last 4 of my ssn but they say they cant do anything because i dont have a pin number which i never created because we didnt have their piss poor service long enough to make one.so now i am waiting to see and am looking for other people that tmobile has screwed and are trying to screw to start a class action lawsuit against them for false charges,harassment and htreats to damage peoples credit unless you pay their extortion fees
I have been a loyal customer to t-mobile for 4-6 years now, since 2012. I have never had any problem with how they handle their business until today. Actually i never had a problem in the past, because i never had to deal with their customer service center Which is just trashy service, if you do not want to get scammed stay away). This year on march 2018, i had switched the prepaid plan that i was on to a postpaid plan for personal reasons such as billing statement. I switched it without any issue. Just fyi postpaid plan charges more for their monthly billing ($70/month). Prepaid, you can choose what kind of option you want. Normally for prepaid i paid around $40-$50 a month. I normally don’t use up a lot of data so prepaid is enough for me.
Anyways back to the story, so i switched from prepaid to postpaid but wanted to switch back to prepaid. Towards the end of march through to the month of april, i tried to switch my account back to the original prepaid account. I called them about 20 times, back and forth, not really giving me any positive answers. In the beginning, during my five calls, they kept transferring from prepaid line to postpaid line, and no one could help me. Finally on april 17th i called them once again and they completely reassured me, told me not to worry about next month’s charge which will be on the month of may. I went home to indonesia on the 11th of may for two weeks, when i came back the charge was on my online t-mobile account and on my citibank account. They charged me again!!! i got surprised by this charge and straight away went to the t-mobile store.
The people at the t-mobile store always try to help me the best they can, but it is just the customer service center that is so unprofessional! i went to the t-mobile store about three times and the only thing the representatives at the store could do was to call the customer service center. The first time i came in i talked to the representative in t-mobile a very friendly and helpful guy named joseph, he called on behalf of me to the customer service center. The customer service center told joseph that they would cancel my postpaid account and refund my $70 dollars for the month of april through may. They reassured me that my account was changed to prepaid and they would not charge me ever again. But they did not do both, although i received an automatic text message that the automatic payment has been cancelled.
I just called them today again on 06/15/2018 to get my refund back and my account cancelled. They gave me a bunch of bull**** trying to get me to stay on the line so they could explain to me why i could not get my refund back and told me to wait to speak to someone in the prepaid department. I told him that the bottom line that i want is my $70 refund back for the month of april - may Which they promised and reassured me that they would not charge me for) and for my postpaid account to be cancelled. They finally and eventually delivered (“as they say”) to convert my postpaid account to prepaid but they declined on giving me the refund back. So i hung up, and as i am doing now reporting them, as i said i would on the phone.
I spent months and hours, wasting my time. Total waste of time! i want for a t-mobile representative to get back to me and refund my money. This post will be placed on bbb and , because there is no reason why t-mobile should not refund my money and treat customers this way!!!!! i expect a full refund and someone to get back to me straight away. The only reason why i’m not cancelling my account today, is because i want them to refund me right away. But if they don’t i certainly will switch to another carrier. Update to come.
My family and I have been with tmobile only a few months. We have thus far had multiple issues. We only get service when our devices work. I have been hung up on me so meany times that I have lost count. I have also been put on hold for hours not min but hours. I have been told that I am not going to get anything for free. When i do in fact pay my bills.
Buyer Beware. They are deceptive with their business practices. Buy one, get one free promotions on phones do not provide all of the applicable details, even on the sales receipt.
T mobile claims we never canceled our two phone lines , only one . This is a lie . They have decpetive sale practices and should have a class action suit against them . Also one of their employees turned my original phone off amd made me buy a new phone . They were not supposed to do that . They now have ruined my child's credit .
T. Mobile Back in October of 2016 we switched to t mobile from AT&T . First the reps in the Somerville store don't know what they're doing . First rep changed my phone over from our old carrier to new carrier but it wasn't paid off yet and the old carrier turned off my phone and they said I had to buy a new phone . This account was to go under my daughters name at the time because she wanted to start her credit . They have very deceptive practices and we decided to leave them after a month and go to Verizon . They tried to pull my phone number back in and wouldn't let it go over to Verizon at first . Also when we cancelled I made sure I canceled both lines , but they lied and said I only canceled mine , not my daughters and we got a bill for 663.00 dollars for one month , on top of 130 we paid for two lines . They are trying to charge us an additional 663.00 .
I travelled international last month and got a nasty surprise when I came back home finding that T-mobile charged me for more than $1400 in data roaming charges.
I made sure while travelling abroad to use wifi where available and turn cell data on most apps (only left voice, messages and whatsapp). When I looked at the detailed bill, I found that they charged me $15/mb for data usage. I compared roaming rates from the other three main US cellular providers and found that they only charge $1 to $3/mb for the same country and data usage.
So basically, T-mobile is charging its customers five to fiftheen times more than AT&T, Verizon or Sprint. I found this outrageous that they profit from their customers in such a blatant way. Tried to call them several times to let them know about the rates and they won't budge or find a fair compromise. Total rip-off and plainly bad customer service!
We had added a line for our granddaughter about 2 years ago. She has now been able to get her own plan. We went into our local T-mobile store to cancel that line and were told the following: they can not cancel a line in the store, but the line we were cancelling had insurance on it and was on the Jump plan. We never even heard of the Jump plan and certainly never signed up for it on this line--(or our other two). Evidently we've been charged for this all the time we've had this line, when we never asked or signed up for it. We also had asked, almost a year ago for the insurance on this line to be cancelled. Now we found out that it never was; so we've paying for that all this time also. So for one to two years T-mobile has been charging us for options we never asked for or asked to be cancelled! On top of this, I have had the same phone since we first signed up for T-mobile. It is now pretty old and hasn't worked properly for awhile. It's finally gotten bad enough that we felt I had to get a new phone. While in the store I found one I wanted. It cost a little more than I was hoping to get one for, but decided I could live with it since I really needed it. It didn't take long though before we realized that I couldn't even get the phone for the price listed! Once the store rep. started to help us with it, we were told that there's an extra $20 fee for purchasing a new phone. How is it that T-mobile tells us all the time we're due for "an upgrade"; "upgrade to a better phone now", etc. and when we do we're charged an extra $20 to do so. T-Mobile did not offer any restitution for the fact that we've been charged for services we never wanted or cancelled. Their only resolution to my getting a phone was that they'd send me one "for free' but we'd have to sign up on their installment plan and they'd SUPPOSEDLY credit us back that charge. After years of being overcharged by them, they expect us to trust them? We'e not stupid and we won't be taken by T-Mobile twice!
I have been with t-mobile for 14 years noe and they have charged me off and in for stuff and would take months to straighten out. They recently cancelled my tablet service that I had been paying $8.50 for up until last November. In November they increased the charge to over $38 per month it has been a constant battle to get it straightened out. This month they charged me .ore than $94 for a one phone plan with 2 g of data..the bill should have been around $60.00....I am so sick of calling there customer service department. For the past year I have been unable to use my tablet and yet they continued to charge me for it. I want the $8.50 for the tablet free for the past 12 months refunded to me and the over charges they are putting on my bill. This company is an abusive nightmare and should be put out of business.
I returned an IPhone 8 to T-Mobile with their return label within the proper time by UPS. It was received at their return facility and signed for by a T-Mobile employee. When I noticed that they were still billing me for the phone I have called around 15 times and spoke to numerous supervisors who told me that they cannot find the phone. Even though I paid my bills for 3 years early and was told numerous times that I certainly do not fit the profile of someone that would do something wrong, they did tell me that they occasionally receive an empty box. The imei has never been active from on week before I returned the device untill now so it is nothing more than a paper weight. One rude employee said perhaps I sold it to China where he said they could somehow use it. I am so frustrated with them and find it hard to believe as someone who has 3 companies that you cannot talk to legal you must send them a letter. They wear you down little by little and I hope someone files a class action against this company.
I began service with T-Mobile in May 2015. I have Multiple Sclerosis (MS) and Optic Neuropathy and the phone I previously had, I wasn't able to read. I went by myself to the T-mobile store at the Sunrise Mall in Citrus Heights CA. I spoke with 2 sales associates after a wait of almost 30 minutes. They were helping others who came in after me , before me. After 3 hrs I finally got suscribed to to pay $147/ month what I thought was unlimited talk and text, and also i got a refurbished LG 4 v 20 phone for that amount monthly. I paid each bill monthly though automatic debit.
My new husband and I after being married recently , decided to consolidate our bills, and he looked at my cell phone bill and exclaimed your paying too much! He has AT&T and pays half of what I do and with a brand new phone and unlimited everything. So we decided to look into T-mobile and see if they could change the service , etc. So we walked in to our local T-mobile store and the customer service rep found out that I have been paying for a line and text for a number I never heard of or used, on top of my original phone number. He said you have 2 lines and thats why it costs what it costs. We ( my husband and I looked at each other and thought WHAT ? ) We didn't use the other number nor have heard of it. We all found out that the customer service reps at the sunrise mall tmobile location that originally signed me up for this phone and service in 2015 had FRAUDULENTLY signed on another line with out my knowledge. I demanded to speak to a manager and he and we called tmobile headquarters and spoke to a higher up. After listening to our predictament they offered us a one time $30 credit ( which was a slap in the face ) , when in fact they owe me all the monies paid to them from May 2015 -Jan. 2018 for the addtional line that I never authorized for.
You must understand that I'm on permanent disabilty which limits my income but not my bills. I feel like I was taken advantage of because one I'm a women with a cane , and two I have a twitch which is part of my Multiple Scerlosis. I trusted these sales guys to treat me right, yet they scammed me from the beginning and I just didn't realize it.
The addtional stress and depression this has caused me from finding out this fraudulent stuff that has happened to me and has made me worse. I worry now about who has my proprietary information, and has my idenity been stolen too and whose phone was I paying for the past 3 yrs ?
After the "Slap in the face" $30 pay out they said they give us at the store we left disgusted and felt betrayed. We then spent 2 days talking with several customer service people , their managers all to no avail. We were trying to get them to realize that they FRAUDULENTLY STOLE $960 from me since the start of this phone plan. They also said that I still owe them $444 on a $384 phone.
I just don't know where to turn to next, I feel duped by Tmobile and because of my disibility I've been severly taken advantage of. A friend of mine informed me of your website , so that is why I'm putting this report in today.
Because of the potential nightmare of idenity theft and tmobiles total lack of responsibility in this matter I feel lost ! Help !!!
Is now our only option to hire an attorney for action on this matter ?
T-MOBILE USA, INC. Reviews
Since May of 2023, I have been getting random charges on my account by T-Mobile outside of my contract. I have called, and walked into T-Mobile stores to find resolution for the problem. On 2 occasions, one on the phone and one in a T-Mobile store, they have admitted to the issue being caused by their auto pay system, but the do not refund the unauthorized charges. The charges have continued to show up each month, and it has grown towards $2000 in just 4 Month. Beware as this is not an isolated issue. BOYCOTT T-MOBILE NOW! Together we can teach big companies that they can not take advantage of we the people!!!!
In May 2022, I called T-mobile to see what promotions they had where I could buy a phone and get a free phone with a 2nd line. I was able to trade my old phone to get a discount on a new phone and a free phone. That gave me the two lines I ask for. They added a third phone line without my knowledge. I do not have a third phone and I am paying for a line I have never used and do not even have a phone for. They told me I added the line with the promotion. I did not.
I needed a second line for business. I have no use for a third one and did not add one. They said it is locked in until the promotion is over in May 2024, nine months from now. I will continue to fight to get that off my bill. I want everyone to know of this deceptive practice with T-Mobile. I am very disappointed with them. If I cancel my account with them now I will have to pay fee. I will be leaving them as soon as possible. I just found out today when I called them about my bill.
I called 1888metro8 to have my prepaid phone account closed 9+ days before it would be due to renew.. The agent assisted me and canceled my account with zero verification as to who I was or why I was closing said account. Afterwards I asked what happens to the money that I over paid seeing as I still had several days left to which she responded oh you forfit that money. How can this be seeing as if I upgrade the same service I am Charged a prorated amount, wouldn't that say that if I shut the phone off with 9 days left I should be owed something? I have been a metro customer for the existence of metro pcs something like 22 years and I do not recall ever reading this in the fine print. Metro is taking our hard earned money Unjustly and
I am Crystal Lax PARALEGAL, age 56. Signed up for T-Mobile switch from boost mobile to sign up the senior citizen plan. I've been using a device compatible with T-Mobile service. It's been only two months and my bill went from a quote 150.00 a month for three lines and home internet. When I got my bill. It was over 420.00. Big price jump from quote. Then I called about this matter. Representative told me that the bill would go down to 180.00. There were too many problems with the billing. I noticed my phone was hacked into their phone service. A Third party keeps over-listening to my phone calls in an all racist neighborhood in Citrus Heights, CA I suspect the white neighbors upstairs over me are spying on my phone calls, emails, and computer. Like all my electronic devices. Penal Code 632 PC - Eavesdropping Law in California It's a crime under Penal Code 647(j) PC to use devices to invade a person's privacy. Because I'm black people have been trying to overlook my complaint. I am a US Citizen naturally born with the rights to privacy. My son Antoine paying Meadow Apartment close to 2,000.00 to have people with video cameras over his apartment unit. Any live stream video to the general public wasn't consent. My son will bring his 10 year old son for visitation. The grown adult people or watchers will still attempt to invade our privacy. Getting a young child on their adult video cameras is a childish pornography felony. (311.1 PC and 311.2 PC). exchange any child pornography. All of this is hardcore grossly criminal activities and it seems as if they don't care about their own freedom if they get caught. Penal Code 647(j) criminalizes using cameras o invade a person's privacy. In other words, this statute makes it a crime for someone to invade another person's privacy unlawfully. I never gave anyone from any country permission to violate my rights to privacy. I never gave anyone permission to listen in on phone calls, conversations, video tape me inside of the apartment. NOT even Meadow Apartment owners or any maintenance men workers. PC 647(i) & PC 647(j) California's Peeping Tom Laws. In the state of California, it's a crime to spy on or take photos of someone in a private setting without their knowledge and consent. My US bank account was hacked for 300.00. Government Rehabilitation Payment invade it. All my electronic devices or online business, banking these lurking sneaky snake eyes keep aiming. My deep concern is my Grandbaby A Antonio D Lax born November 17, 2010 child abuse or tracffick born to Dominique Lax and Marques David Eastman Owner of IVEYO video film production Reality TV Shows company from Los Angeles and Houston Texas.
I was promised on a upgrade to my plan and phone, and the price said would bem $75 for the new plan ( go5g plus and $17 to the new phone ( s23 ultra 256gb) with a s10+ trade in. To purchase it Veronica asked about the old s10+ IMEI, I was at work, couldn't get it so she said I could contact them another day. I contact them again and Dan another representative told me that he couldn't keep the way was told by Veronica, and showed me a more expensive plan and made so frustrated and upset, took me 2 hours talking to him and his supervisor Jessica, she tried give other options, but not the same plan offered by Veronica. That was the only thing a wanted, the new.plan to update my device at the cost she said, but unfortunately she didn't do that, can't believe they can change what they say, I have all the chat with all conversations on it. I'm leaving T-mobile as long as I don't get what was promised.
Added an additional line to my existing service, and was offered a free phone. I confirmed several times during the call that the phone was free and was assured it was. I am now being billed for the phone. When I called i spoke with several people including a manager who listened to the original call and confirmed that I was told the phone would be free. However he stated there was nothing they could do, and i would have to upgrade my service for the phone to be free.
This is a very sad true story of a season ticket holder and guest being treated like an animal and humiliated by T Mobile Staff and Security.
I have been to over 50 Knights game and a HUGE fan since DAY 1. I have spent over $50,000 on tickets and activities surrounding my favorite team! I am only posting this because everybody has a responsibility in these times to stand up for themselves when their human rights are violated. That's exactly what happened to me, so that's exactly what I am doing. This is America and there are laws designed to prevent abuse like this. This is a clear sign T Mobile has lost it's way and I am not going to sit here and just watch that happen. I love the Las Vegas Knights, the NHL, and Hockey too much. I want what's best for the Knights this is not intended to dissuade any fans from going this is a message to everyone to stand up for their rights and stop the abusive behavior at T MOBILE arena.
I am a local resident and business owner living Vegas since 2003 with an extensive background in the hospitality industry.
First quarter was great we got there early ticket scanned and stamped. (faulty stamper)! I got my popcorn and was super excited because these were VERY EXPENSIVE seats 5th row! Saved up for these! After waiting all week for this game I had my popcorn and bought raffle tickets and was loving life! I went to use bathroom at the break during 1st period and when I came back they said my stamp wasn't there. The stamp must have misfired because I had nothing on my wrist but I put it out and It was stamped when I came into the JACK DANIELS LOUNGE. I found out it had misfired. I have a witness that saw the old blonde lady stamp me and will testify to this. Also there is video of me getting stamped on TMOBILE video cameras upon entry as well to corroborate my story. I am including video from my seat in the 1st period on this post.
They said I could not enter because I didn't have the stamp on my wrist. I presented my physical ticket and some supervisor lady snatched it out of my hand with the accuracy of Mr. Miagi with chopsticks. I said can I have my ticket back she said no and was clearly unable to handle this situation. Basically they took my ticket and said I was not stamped and could not go back to my seat. The stamp must have misfired.
We tried to explain as more security arrived surely this could not be happening all of a sudden there is a huge scene. After explaining everything to the supervisor in the kindest way. They were just fixated on not letting us back to our seats. And said look your story doesn't matter because now you have caused a disturbance.
At that point I was asked to leave, and i did so immediately and waited outside of the Jack Daniels Lounge as my friend who was was the season ticket holder tried to point out how unfair it was and that he saw me get stamped. After trying to explain the absurdity of the situation. They called him a liar and said he had to leave too. So they proceeded to escort us with 3 security guards in front of everyone embarrassing us shamefully like we were criminals. I am absolutely devastated and have been nauseous ever since can't keep food down and can't sleep and have had to go to seek professional therapy for the last 2 months.
I get it now what's happening! I just thought it would never happen at T MOBILE.
They even called Las Vegas Metro who was waiting outside when we came out! UNBELIEVEABLE!
The cops were awesome and actually listened and they could not believe it. They said not to worry we would not be banned for a year which was something they were there to assess. They wanted to ban someone who did nothing wrong for a year! REALLY INSANE RIGHT? Metro was great and said we were nice and peaceful and believed us so there is no ban. But I don't know if I can go with all the anxiety I have from this experience for a while which is also making me verrrry depressed.
Anybody that has had a similar experience please DM me here.
If anybody at T Mobile or the Las Vegas Knights cares you can also message me here. I have extensive video and pics of everybody involved.
Rip off on bill every month. Have to call in to get it corrected. They do this to all bills and make millions a year because a lot of people just pay it without checking. Why the fcc does not fine them is amazing. Tmobile say they are the best but no they are rip off merchant's! Their billing department is a total joke. Beware and check your bill every month or you will be ripped off!
First thing, I have been a long time subscriber to T-Mobile and have been satisfied with the service up to now. However, on September 10, 2022, I contacted T-Mobile in response to an emailed advertisement sent to me promoting a free trade-in deal.
On this first call with a T-Mobile representative, I was told that a new phone would cost me $799. When I mentioned their email advertising a free trade-in, the sales rep left the phone for a few minutes and came back to inform me I could trade in my old iphone 11 for a new iphone 14 for NO CHARGE and receive $170 trade-in for my old phone. I immediately agreed to this very positive sounding deal. After receiving and activating my new iphone 14 on September 17, 2022, my monthly bill arrived on October 13, 2022 and it had surprisingly increased from $48.38/month to $63.68/month. Doing the research on the new charges, I found T-Mobile had added an insurance plan (Protective Plan 360) without any discussion or approval from me AND THAT I NOW OWED THEM $766.65 for the new phone.
Magically, I was now being charged for a phone installment plan on what was supposed to be a “free” phone. Had I known I was going to be charged for this new phone, I would never had agreed to the deal, and especially a deal based on a payment plan. I am 69 years old, own my own business and have never bought anything on time in my life except for my house and I was not about to start now with an $800 phone. So T-Mobile credited me $170 for my old phone, an amount I agreed to because I was assured I was getting the new phone for free. My old iphone 11 is a phone I could have easily have sold for $300 to $400 on EBay.
T-Mobile then charged me $766.65 (which I reluctantly paid in full on 10/13/22) for the $799.99 iphone 14. Even if you dismiss the misleading promotional hype of a free phone with trade-in, my calculations make it only $629 owed to them if you deduct $170 from $799. But the real point is, I never would have traded in my old phone had they not misled me into believing that the new iphone 14 was free with a complying Apple iPhone 11 64GB Black or later model trade-in. In an attempt to reconcile with T-Mobile today, I offered to give them back the new phone if they would return my old phone and restore my old monthly charges. They, of course, declined.
In short, T-Mobile tried to saddle me with an unasked-for phone insurance policy and cheated me out of my perfectly good phone with misleading promises about a "free" new phone trade-in. This was an egregious display of a very dishonest sales strategy and T-Mobile needs to live up to their promises or stop.
I've been having an ongoing issue with Tmobile and their customer service representatives for the past year. I brought in my own phones and they upsold me 5 lines and told me that the fourth line and the Ipad would be free. I didn't really believe it but I signed up with their business account anyways and now I get what the individual who sold me the phones did.
He knew by adding 5 lines he would receive a commission. He told me it would come with free Hulu, Netflix, and Tidal when he knew those services were not for business accounts and were just for personal accounts but he told me they were for business accounts anyways. So after not receiving the services as promised and having to pay for them out of my own pocket for a few months, I started to wonder when was my services going to be added to my account.
After several failed attempts and having to deal with rude representatives and being hung up on a few times, I came across an individual who was rude, disrespectful, and racially profiled me and called me the "n" word. We argued back and forth until I eventually hung up and proceeded to make a complaint.
The representative who handled my complaint pulled the call and upon their internal investigation and reviewing the phone call, the representative decided that the other representative was in the wrong. The representative told me I would get a credit of $1,000 towards my bill, a year of AppleTV, and a year of Paramount+ on Tmobile. This never happened.
So I've been continuing to reach out to the Tmobile representatives trying to fix the issue and all I got was a bunch of rude and disrespectful representatives. And to top it off, one of the representatives had the audacity to threaten me several different times that they were going to cancel my account then hung up on me and completely shut off and canceled my whole business account.
I didn't receive any final warnings or final bills or anything from Tmobile. I think this is a violation of my rights and this type of behavior deserves to be right here on the Rippoff Report for upselling, racially profiling, and continuous disrespect.
I purchased my T-Mobile Apple device at Costco in February, activated in my line on May 31st. I did not use the T-Mobile line for 40 consecutive days because I use two lines, my personal and business. T-Mobile is my personal and Verizon is my business line, and since I travel a lot, I need both on one device.
I couldn't do that with the new T-Mobile locked iPhone, they told me I needed to activate it and wait for 40 days. I did that but they never unlock it because they claim I did not use it for 40 consecutive days. I paid for this device in full IMEI 351224675415336 and I cannot use it as I need, to add my business line in it.
So I am forced to use and old device where I can have both lines. This is beyond ridiculous, it is a consumer ripoff, their policy does not make sense and need to be reviewed by the FCC. I purchased and pay for the device in full more than 6 months ago, and it is still locked.
On December 22, 2021, I stepped inside the T-Mobile store located at 8 Warren St, Roxbury, MA 02119. I stepped in with the intention of purchasing a 1 phone only for my daughter. Which I did purchase it cash only just not to deal with the headache im going through now. While we where there the sales associate says oh we have a promo going on for trade in and if its these phones (it ranged from iphone x, iphone 11 and 12) you can get $700! Not get up to $700 get $700! I said oh that sounds great, plus my son had the X and thought it will be a nice Christmas gift. Since my son was with me, they checked his phone and said it qualifies for it since it was in perfect condition.
The phone itself always had a screen protector and a case since it was taken out of the box. It was never dropped in water or damaged in any shape or form. They did all the paperwork and said this will need to get billed in order to receive the credit. Fine! We provided them with the phone and received the new one. They placed the Iphone x in a shipping bag and placed a label to ship it off. 3 weeks later I received a credit of $132 for the phone. I was surprised since I was told ir will be done as a credit every month.
I spoke to the store and I said i only received $132 but where is the rest, oh they will credit the remaining every month. Ok cool. The next month passes and nothing, no credit. I called and said hey where is my credit, oh I see you dont qualify, wait what?! What do you mean its a promo, ok please hold and i will look more into it.
As a courtesy i will give you a credit and will straighten this out. The next month comes and the same thing, again I have to call. Now they said the phone was received in terrible conditions. Excuse me?! What?! Absolutely not! This phone was as good as new! I received $132! For a phone worth at least $500! I am absolutely furious and want my phone back or the credit. I regret switching from AT&T 100%! T-Mobile you just lost yourself a great customer and I will make sure to spread the word
Subject . . . Sales Agent providing wrong information & missing information.
Concerning . . . T-Mobile Retail Store (269) 373-7787
5911 Gull Rd.
Kalamazoo, MI 49048
Sales Agent . . . “Dean”
Date of Transaction . . . Mar 25, 2022
Complaint . . . 1) Sales Agent provided wrong information as to iPhone trade-in values.
2) Sales Agent misled on cost of tracking devices (since resolved).
Details: Complaint #1 . . . My wife and I went to the T-Mobile store as her iPhone 6S would no longer hold a charge and was nearing “end of useful life”. Replacing the battery would have been of negligible benefit as the phone would soon be inoperative due to technology changes.
The sales agent told us that we could get a $200 credit on a new phone purchase with a trade-in. We agreed to this. As my own iPhone 8 was also beginning to show its age, I asked about the trade-in value for mine. The sales agent told us mine would be eligible for a $400 credit.
We agreed to this and purchased 2 of the iPhone 13’s for $799 (list price) and with my understanding that we would be getting a total credit of $600. With the new iPhones, I then went ahead and purchased cases & other protective equipment, totaling about $100.
When the transaction was sent to T-Mobile, it turned out that the iPhone 6S was only qualified for a $100 credit, and the iPhone 8 was only eligible for a $200 credit!
I called T-Mobile (800-937-8997) on Apr 13, 2022 and spoke with Shaunelle. She informed me that the sales agent (Dean) had not used the latest information for the trade-in credits, and that I needed to work out the issue with the store. Shaunelle then connected into a 3-way conversation with “Dean” at the T-Mobile store. Dean did not dispute the numbers he had told us, and said he wasn’t aware of the promotional change. He only offered to do an exchange for an older phone model.
On Monday (Apr 18), I met with the manager (James) at the T-Mobile store. He initially stated that I would need to talk with a T-Mobile Customer Service Manager, even though it was T-Mobile Customer Service that said I needed to talk to the store! He finally agreed to check with his sales agent (Dean) and get back to be on Wednesday, April 20th. Now April 20th, no contact from the James!
Per T-Mobile (Morgan) on Tuesday, the $200 / $100 trade-in promotion has been in effect since Jan 6th (over 2 months prior to my transaction)! I can only presume that the sales agent has been giving customers the wrong information for the last 10 or 11 weeks. Morgan spoke with the Asst Manager (Chase) at the T-Mobile store, and was only advised that the manager (James) would not be in until Friday.
Morgan (T-Mobile Customer Service) called James on Friday, Apr 22nd, and now James & Dean are now denying that they told me the wrong numbers!
Details: Complaint #2 . . . The sales agent said that a “free” tracking device comes with each of the new iPhones, only sales tax required payment. Seemed like something we may find useful occasionally, so I agreed to it.
Upon reviewing my account information a day later, the physical device itself was “free”, but there would be a $5 monthly charge as the tracking device required a new line for each. Did not sit well with me!
Took the devices back to the T-Mobile store for return. Initially told that there would be a re-stocking fee. I flat out told them that they WOULD NOT be charging me any restocking fee!
This issue is (I believe) closed. I only supply this as additional information showing that the sales agent not only provided wrong information (as in complaint #1), but also failed to provide full disclosure on the costs of the tracking devices.
Summary . . . At this point, I do not wish to return the phones (as our old phones are now long gone). I only want either the T-Mobile store or T-Mobile to make it right and either provide the credits as originally quoted by the sales agent, or alternatively to provide a cash $300 refund.
We went in to TMobile and took our old phone which were 10's and got new phone we had to play the remaining which was $200 on one phone and $300 on the other and they said we should get credit for a $1,000.00 on each phone so that adds up to $2,000.00 dollars.
They received our phones and we still have the $2,000.00 on our bill and paying them off monthly. I called and they are saying we owe this. I saw that you had a complaint by another customer they same way we have been trying to get our credit on our bill also and in fact they owe us money for what they have billed us on the account. If you could help that would be great it is terrible in these time people do this to customers. We have been a good customer never have not paid our bills.
I just purchased less than 4 months ago, 4 brand new Samsung Galaxy S21 5g phones. I filed a claim to have a cracked screen replaced on March 19, 2022. The reps on the Assurant side are very rude and do not listen very well. It seems that there are cue cards they read from and can not think or comprehend anything not on the list.
My phones were the latest generation as the S22 just came out last month. Why am I paying $60 plus dollars a month and then have to pay a deductible to get a "refurbished" phone. It was not like new as promised it was the entire screen was scratched and the back had damage as well. I was told they had an excellent team to make sure it was like new. Nope it was used.
So, 4 hours later on 3/21/22 they sent a FEDEX label to return said like new phone and to call and they would send a new out. This process is a scam. It is much easier to repair yourself as I am sure they want you to. What I want is a new phone as mine are less than 4 months old or have the screen repaired on my phone as it should have been done on 3/19/22.
The deductible should be refunded based on their treatment of their customers. The sad part Sprint of T-Mobile also stated that this is how it should have been handled as they were on the phone with me on the 21st. They were treated just as badly. My last observation is why in all of the business responses do they not wish to be published? What else are they hiding?
Desired Settlement:
Repair the screen on my phone; or replace with a new S21 5G and refund the deductible.; The pictures attached are of the like new phone they sent.
T-Mobile does not honor the trade-in promotional values offered to customers in the online shopping cart! Thousands likely ripped off!!!!
You ever swear that when you checked-out online for that new phone you were offered more for your trade-in phone that they actually gave you later one? Maybe T-mobile smugly told you to tell them what promotion you are referring to? You are not alone. T-Mobile is ripping off its customers as T-Mobile cannot get their shopping cart to work properly with their promotions, and then deny customers the promotional trade-in credits they were promised during the shopping cart check-out!
T-Mobile does not provide itemized receipts for sales transactions that include the promotional trade-in value for a device.
T-Mobile does not keep records of the promotional value quoted for a trade-in device during check-out in their online shopping cart system.
T-Mobile then does not honor the quoted promotional trade-in values reflected in a customers shopping cart when there are apparent errors in their online shopping cart system.
After I gave them my apple se, for a iphone 12, I paid them over 550.00 plus the 480. value for the phone, the rep right in front of me hooked up her watch to my device and then said the sim in my devjce did not work got anoyher from her manager. She activated that one as well, I watched her do this . I said to her " my phone is not going to work,is it?" she of course said it would. It did not.
I called and t-mobile and they told me at C.Serv. that they would reset it, still did not work. This is not the first time this has happened and not the first company that has screwed me. But they have screwed me the worst. I went to Apple and they also said nothing wrong with the device. Get this though I was not able to make ANY video calls. Or use ANY SIRI assistance. Also when I when I visited the Apple Store, with the same devjce a rep there took a picture of my device and before I got to the parking lot I was being electronically stalked.
How do I know that ? Because the video recording feature came on. I AM smart enough to know that they can do this with LENS which is a Google Feature. I went to college for Communication and Photography, they were my Majors and I did very well, as a matter of fact asked to be a Mensa Member. It gets worse, even though I never got ANY SERVICE. Keep in mind Ive already gave cash and trade worth over a 1000.00 they kept charging me for servjce that they dud not give me.
One day I got a call from a government agency, which I was due a settlement of over 80.000.00 from and it appears that the rep I delt with at Apple, hacked my email account erasing all my email info including that sensitive information. The phone number I used for email set up was that T mobile phone number. I believed that when I set up the email that the phone issues would be resolved si ce I boight the phone Aug 26th and set up the email on the 28th had the interview with the giv agency Aug 31st and everything disappeared from the email on Sept 2nd.
So I firmly believe that they were invilved in all ghese scams. When will it end I have called Many Many Times and they have the nerve to say that I owe them over a thousand dollars. How could they even let charges get that high? What about alk the money I paid so now I have ti pay those peoes bolls ? I was told by one rep that the SE was rhe one that was bejng used!!! Any time I spoke to anyone at the Apple Store or Tmobile store I would get an argiement one of the managers I wrote a letter to, I explaoned that I considered this to be a HATE crime because I live in a prodominately Spanish area.
I do understand Soanish and I heard and understood what the sales reps were saging while they thought I did not comprende. This people are forwarding service calls.to their own crooked cs reps in the philipines and I know tjis because a rep from the phillipines started crying and said they are using people/ women for human trafficing and to be very careful always look over my shoulder an3d be vigilant because they can follow me anywhere I have the device, he said "I bet you are attractive"?
Where does your family live? What city do live in? He started crying and said You are a Target. Please be afraid and always go with someone when you go out!
Let's say that I've given every opportunity and patient with them, respectful and I will consider myself a great customer who has been bullied, miss treated and sadly not taking serious. I have involved The FCC, Better Business Bureau and next step is the secretary of states office. What T-Mobile is doing deliberately keeping an account or according to T-Mobile two months behind. Many people don't realize it when you sign up for T-Mobile to use your credit which means that you have credit at file a credit account.
To further elaborate you use their service and then they bill you is a typical credit account. Unfortunately with T-Mobile charge many fees because while you may be a month behind the typical Customer will never find themselves to 60 days late. Not until T-Mobile decided that they would make a change and you actually are paying for the current month. You will not find another cellular company that has more confusing billing T-Mobile.
By the use of words like billing cycle, mid cycle, due date in the notorious generation date thet deliberately mislead and manipulate a " credit" (they run your SS number and by checking the three agencies did find the inquires) into a prepaid account but at any point can move your "due date " to make it perexeived that since the bill comes out on the 8th of each month for viewing its dues anytime up to 5 days prior To end of cycle, meaning they can debit your financial institution up to five days early.
Wait until the 8 to suspend your account and say you are 60 days past due! When In reality you are current. The reps have no training or education as to what a credit account means. In the traditional sense since I gave T-Mobile my Social Security number made a formal application they approve me for an account but they actually only approve me for the purchase of a phone device. This is their second misleading deceptive practice, who in their right mind what purchase a cell phone from a cellular company but Not use that company for cellular service? It's not technicality it is there a technicality that allows them to bill you for "service" and separate contracts for the device.
In my case I had made a formal inquiry and asked that my bill be investigated internally to find out how I could possibly $1280 in one month. Keep in mind I have three lines, one is for Internet that has never been used and the second two are on there all inclusive packageTaxes and everything included at $140 per month. Each phone was $21 and 27 per month. Meaning that my monthly bill should be $236. Well last November my account was suspended not after the first month I refuses to pay due to the escalation of so many issues ( like my personal credit, social security nunber, name and address had been compromised three times in a two year.)
or the iPad I purchased had been connected to an iCloud account two days prior to purchasing it even though T-Mobile claims it was new confirmed by Apple this was not the case. So for two years I was making payments on an iCloud locked IPad to T-Mobile, even more bothersome was that they were charging $25 per month additional fee for service. Clearly there was no Internet during their two-year period. So my issues were real but during my time to protest T-Mobile been telling me that my account was not going to be suspended and I was not going to be charged exuberant fees.
This was July until October. During the time I I was calling T-Mobile on a daily basis and when my account was suspended total due was over $2000 with Late and disconnection fees being compounded monthly to a staggering $800 plus amount! Additionally why was I responsible to pay $25 per month for Internet service when the iPad was locked, my original contact was for 4 lines also. I bought an iPad for $629 and paid two years of service at a total of $580 plus add the late fees and reconnect fees or $480 for a total of. $1389! Finally in December after I already made all payments to restore service I've over $2000 T-Mobile had the nerve to offer me a credit of $60.
And according to the rep I would either take it or leave it. I filed a complaint with the FCC and T-Mobile provided false information to the agent that investigating my claim. T-Mobile failed to inform this agent that I actually had two phone lines and the third line was an Internet line. So basically be left out that information. Keep in mind they were months that my service was disconnected twice in one month which I know first hand this is happened to many people just buy what I hear when I went to the store. And then proceeded to look at my statements from my bank it was surprised to see not only was I being overbilled I also was being charged the typical future dated payment Whike service was interrupted every month prior to the second future date of payment posting.
Meaning that I had to pay that 8 AM service restored or wait until the future dated payment went through. You would think that after you made the payment in real time adjust the account and discontinue The second installment no they still charge my phone my financial institution. When I file a claim with my bank almost an impossible because they had added late fees and reconnection fees changing the amount of the charge. Even when we did calculate the T-Mobile went back and adjusted numbers to ensure my bank wasn't unable to recoup that money since the dollar amount difference.
That in addition to the fact that they use different codes on the same account which then fools my bank into believing the xharge was for a one time purchase, or reacurring charge which is impossible since t mobile bills one month ahead . By now I'm sure you had to speak and that many people even after changing office and paint store actually going to location and getting a receipt T-Mobile store they still lost two payments that k made with cash in store!
Thankfully I had the receipt but they don't tell you that they didn't find the payment until a month goes by and then you are now me and they charge more fees, late fees and restoral fees. How can you charge restoral fee is that each individual line when you have only 1 account?? Just because you have three formats does not mean you have three separate accounts and you don't pay them three times a month. They have made my life hell for the last two years, and they still owe Me money as I just recently foind that my bank issued two checks for over $700 to T-Mobile and agin T mobile cano find..
I NOW WANT OUT OF THIS AND BELIEVE THEY OWE ME FOR NOT HAVING ANY INTERNET OR MOBILE DATA WHEN NOT HOME. MISSING MESSAGES, TEXTS. ALL I CAN DO IS ANSWER CALLS!! When the lady in Kansas said tmobile is not for me, you bet although I would have expected a solution and try to keep a customer, they don't care. When you show them you are made because it is also causing problems on your job as I depend on it for communication, they just want to get off phone.
When the heat is on them, they run!! I have found their reputation in general public is poor and they still live up to by screwing you over. Funny I threatend to file a complaint here and AG consumer protection and silence. I want out of contract, port my number I brought with me and 0 dollars owed to them. I feel they owe me! I will then move on and take my business elsewhere! This to me is fraudulant behavior to not even offer a solution!!
I NOW WANT OUT OF THIS AND BELIEVE THEY OWE ME FOR NOT HAVING ANY INTERNET OR MOBILE DATA WHEN NOT HOME. MISSING MESSAGES, TEXTS. ALL I CAN DO IS ANSWER CALLS!! When the lady in Kansas said tmobile is not for me, you bet although I would have expected a solution and try to keep a customer, they don't care. When you show them you are made because it is also causing problems on your job as I depend on it for communication, they just want to get off phone.
When the heat is on them, they run!! I have found their reputation in general public is poor and they still live up to by screwing you over. Funny I threatend to file a complaint here and AG consumer protection and silence. I want out of contract, port my number I brought with me and 0 dollars owed to them. I feel they owe me! I will then move on and take my business elsewhere! This to me is fraudulant behavior to not even offer a solution!!
I NOW WANT OUT OF THIS AND BELIEVE THEY OWE ME FOR NOT HAVING ANY INTERNET OR MOBILE DATA WHEN NOT HOME. MISSING MESSAGES, TEXTS. ALL I CAN DO IS ANSWER CALLS!! When the lady in Kansas said tmobile is not for me, you bet although I would have expected a solution and try to keep a customer, they don't care. When you show them you are made because it is also causing problems on your job as I depend on it for communication, they just want to get off phone.
When the heat is on them, they run!! I have found their reputation in general public is poor and they still live up to by screwing you over. Funny I threatend to file a complaint here and AG consumer protection and silence. I want out of contract, port my number I brought with me and 0 dollars owed to them. I feel they owe me! I will then move on and take my business elsewhere! This to me is fraudulant behavior to not even offer a solution!!
On June 23rd, 2021 I went to this T Mobile to activate a phone I purchased through the store itself.
The sales rep, Edwin, asked me if I had a device to trade in. I said I had a device I privately bought on Amazon that was too large for me, he said that would be fine.
I retrieved it from my vehicle and handed it over. He said I would receive monthly credits to my bill (money off each month totaling the value of the phone). I asked him how much the credits would be and he said we wouldn't know until it was reflected on my bill and the phone was inspected.
I gave it two solid billing cycles, calling once or twice between the "transaction" date and today 9/16/21, unable to secure a definitive answer on what the status was. It wasn't until today, 9/16/21, that I was told the phone never made it into the system.
I was told that the transaction I was originally there for (activating a new phone) wouldn't qualify me for the credits via a trade in.
I have been lied to, deceived and given the run around by every employee I have tried to contact, including the store manager, Yari. I asked the store manager to look at the cameras which she denied, stating that she needed to call her boss and talk to the employee. I contacted sprint corporate who also gave me absolutely no course of action to remedy this.
I have tried to obtain the franchise owners contact details and they were not given to me. I filed a complaint with the BBB, CT Dept of Consumer Protection and the FTC. Tomorrow morning (9/17/21) I will be filing a police report. Im also retaining an attorney.
I handed him a $650 phone and he stole it. My biggest problem is not only is absolutely no one attempting to remedy this, but the manager at the T Mobile store and the other associate that was there when I went in today acted like nothing was wrong, almost as if they have dealt with this before. Which leads me to believe this location is working together to scam people and cover it up. Unacceptable and I am reaching out to every outlet I possibly can.
July 10th, 2020 I signed up online through my Sprint account that I have had for years for a new i-Pad Air 3rd Gen for $99.99 The stipulation was I had to add a new line which I did. I checked my bill thoroughly today to notice they have been charging me full price since the second month of having the ipad.
I did call last fall and mention my bill seemed to be much higher, they claimed taxes can cause monthly bills to fluctuate as high as $20, so I let it go. I called today to inform them they have been charging me full price. They agreed, but said that there was no special listed in my contract. I still have the emailed receipt from them specifically stating the mentioned special in the first line.
They discounted my bill properly the first month but then never again. They were supposed to bill me full price but include a bill credit monthly of $22.08. I have now overpayed that much for 13 months. Over an hour over the phone they tried to credit me $200 on the device (which shows I owe $262) but I would owe the remainder. No, you owe me! And I told them to check the order number cause I still have it, they claimed they can't see the details. I told them I could forward to their email, they said they have no email access. Scammed!
I have overpaid $308! And they claim I still owe $262. For a $99 ipad! And no manager would get on the line and they never called me back. Thieves! I have receipt proof and they refuse to accept it.
My husband's brother, living in Southern California, gave him an older I -phone. He set him up with T-Mobile, who promised the world, but delivered nothing. Since July, 2021, we have had NO SERVICE, even though his brother is paying $ 35 per month to this stupid company who has a good number of morons working in customer service.
All the service is good for is telephone only. No texts. No data. No internet. We live in Wyoming, and the T- Mobile reps - some overseas, some in the USA do not have the intelligence to know that T-Mobile does NOT have any cell towers in Gillette.
He has spoken to about 12 or 15 different representatives, who each gave him some poor excuse or another as to why he has no service other than telephone only.
The excuses range from,
Your phone is too old to get internet. This is not true.
The cell towers in your area are down right now. Who knows about that one.
Your phone itself has a problem. One rep had him do things to the phone that almost ruined it.
They even tried to get him to trade in the phone for one of their Revvl Phones, (which got negative reviews) and guarantee a 2 year commitment.
Then another one of their "brainless wonders" said that the I phone 5 he has is "too old to trade in."
Gee, I wish these folks at T-Mobile would make up their minds. I have seen many negative reviews on T-Mobile and I can guess why. The long and the short of it, is that NO CELL TOWERS, NO SERVICE. Two months of wasted time and energy on this company and all we have is telephone service.
I told my brother-in-law to stop paying for the non service he is getting. We could have saved alot of time and trouble if we were told the truth about the lack of cell towers instead of blaming the phone.
In short, stay away from T-Mobile unless you like talking to dumb customer service representatives.
Signed,
A word to the wise.
Tmobile does not care about there customers ( those paying for there service)
they will lie and hang up on you ( insert laugh by them).
they know nothing beyond there script ( sometimes thats all you get script repeated) many of these " team of experts" are outsourced philipines it seems.
your basically talking to yourself.
there corp. office is n better more hang ups , excuses, non answers and repeated scripts.
they will block you from contacting them ( but you can write like they will magically know there job in writing).
more than obvious that they know nothing will happen to them.
complaints get ignored and proberly laughed at.
go with a more reliable provider
The facts are straightforward and simple. On May 7, 2021, I went down to the T-Mobile retail store in Spokane, WA and closed my account with no balance remaining or due. On June 13, 2021, my Visa debit card/account was charged $74.84 and I had no idea why. When I called the company's toll-free number, I was told by a male customer service agent that T-Mobile had a policy of charging former customers an additional month's payment in case they wanted to return to T-Mobile.
When given this information in a very confusing manner, I told him in no uncertain terms that I would never return to T-Mobile as a customer and would be disputing the charge. He even had the nerve to tell me the manager of the store I went to, to close my account, should have informed me of the policy! I terminated the call, telling him that no employee in the retail store had said a word about the policy.
It is now July 16, 2021, and T-Mobile has still not refunded my money. This is despite the fact that I have filed and have consumer complaint cases open with the Visa international, the Better Business Bureau, the Consumer Protection division of the state Attorney General's office, and even the Federal Trade Commission. This is outrageous to me. I have also told T-Mobile that I would not be wasting my time on the phone with them and was only interested in written replies which would provide documentation.
What a sorry state of affairs this represents to me, when a company can deceive and/or defraud you of your money and you can't do a thing about it. The worst thing is that I will even have to pay my credit union the $74.84 they extended to me as provisional credit. That money was part of the funds that I literally had earmarked for my living expense. So, I am a consumer who is being ripped off twice, in my opinion. T-Mobile is a disgrace to me and I will continue to let everybody I know exactly why. It won't get me a dime back, but will provide some non-monetary compensation.
Four weeks ago I purchased a new phone and declined the insurance then asked about accessories including the price to place a screen protector on the phone and I balked at the price, knowing I can buy one for about 75% less elsewhere and he said "yes but, If you buy one from us we will replace it if it is damaged for free!".
I brought the damaged phone in and spoke to a supervisor then he called the sales person and he actually was not truthful and denied he had ever said anything to that effect to me. I was insulted because I am a straight shooter and this is why I felt compelled to report this misrepresentation. I feel cheated and there was NOTHING they would do to make it right.
My both Gmail account and Apple account have been hacked.. After getting my phone's from T-Mobile I started getting weird text and applications contact me about password changes multiple times These hackers ended up having more control over my phone than me holding my phone In my hands They jeopardise my financial accounts severely taking money where they can from wherever they can.
Robinhood /Coinbase/ Chase Banks...Nothing was safe.!! Purchasing items under my name as well. I believe that this particular scam involves employees from T-Mobile working together with relatives over in San Jose Mexico T-Mobile employees being that there is a big facility down in San Jose even in calling 611 which is T-Mobile's customer service they pretended to be specialists in helping my situation but it was only to receive more information of your personal records so they can further gain full access of everything of mine.
I changed my name my passwords yet to realise that they had some fail Safeway to gain access back into my account even after changing everything around dummy applications kept appearing into both accounts and money being taken as they please This situation has caused me to stop eating and and trying efforts to get rid of get rid of the problem with no sleep for days this is mentally emotionally physically damaging to my health also the people around me unfortunately. I am currently under a new Gmail account trying to gain access to my old accounts to transfer everything over but CANNOT , do to hackers changing my passwords to both accounts so I am locked out of my own applications on my own Gmail account With no help from any stores I've walked into explaining my problem With no help with any support from Gmail or Apple care Because that isn't any real person a specialist helping the prevention of the harm of 1 out of 4 Americans being scammed every day!!! Please help me please help me get back my sanity Please help me get back peace of mind
To whom it may concern:
I started a family plan with T-Mobile on around November 2019. Therefore, since I started a new business and by recommendation of a T-Mobile salesperson named Benjamin Rodriguez, I decided to change to a business account on June 2020 because it supposed to help saving some money. They offered a monthly charge for half I was paying for my family plan even after adding 2 more lines; they also offered 3 free Samsung tablets, and $500 off for each new Samsung Galaxy S20 Galaxy 20s+.
Then, I bought two Samsung phones, which supposed to cost $999 full price, and I would get it for half of that price. Neither of those things happened, T-Mobile and its salesperson lied and thieved me. They overcharged me for those useless tablets for which they add me a monthly payments; they never gave me the discount they promised and I have on emails as proof; they never accepted the tablets back, even after I told them they are defected, and more over send me a totally unfair bill for more than $2000.00 which didn’t even cover the cost of the phones. I mad and felt stole by T-Mobile, and in order to resolved this matter I need T-Mobile to fulfill everything they offered me, otherwise I need to cancel my account with them and return all these overcharged devices as soon as possible.
I called in April and told if I paid off my cell phones with previous carrier they would give me credit for 4 new iPhone 11. I paid over $500 to payoff old phones and mailed to them with their label . They lost them and now refuse to give me credit. Promised $150 a month bill, now $250 because I have 4 new iPhones with no credit as promised.
Called 1 a week since May, promised $2,200 in Visa card to be mailed to me, never received. Spoke to 6 supervisors and customer resolution with no resolution. Never call back. I am small business impacted by covid. I really on cell phone for my business and home number. I can't afford this new amount they are charging me. Please help
I visited Zagreb, Croatia fall 2019 and needed a SIM card for my cellphone. I was there for 9 days. Hrvatski Telecom (T-Mobile) had on their website 7 days of unlimited internet for 85 kuna (11 €). I agreed to that and also paid 15 kuna for minutes of talking. I also said that I needed more time and asked if I could pay now for the extra days.
The gentleman said to wait after 7 days and then recharge for the extra day which was 10 kunas. It even says that on their website. The seven days were up and I returned to the same store. This time it was a female and told her what I wanted. An extra day for 10 kunas. She told me this offer does not exist. She said she can add three days for 30 kunas. I reluctantly agreed and paid the 30 kunas believing that I will get three more days.
Well, one day passed and my internet was gone. I don't remember if I could make a phone call either. Conclusion, she knowingly lied to me and charged me three times the amount for the extra day I wanted. Probably took advantage of me because my Croatian was poor and also I was a tourist. Stay away from that store and even T-Mobile S!mpa. Try A1.
I initially submitted a letter to T-Mobile on January 2, 2020 in accordance with their terms of service. It is now March 6, 2020 and I received no reply.
I went to the T-Mobile store located at: 3257 Southwest Fwy, Houston TX 77027 at 8 am on November 29, 2019 with my fiancé. We discussed the different offers and promotions for switching our plan to T-Mobile and purchasing two new iPhone 11s. We traded in my fiancé's iPhone 8 for a new iPhone 11 and I financed mine through T-Mobile’s two-year plan.
When discussing the service type, we opted for the military magenta plus option since I am a U.S. Navy veteran. We were informed that this plan includes many things including “unlimited nationwide calling.” Since my fiancé was born and raised on Guam, and I was stationed on Guam from May 2015-May 2018, we specifically inquired if the plan worked for Guam.
The sales associate assured us that Guam was covered under the nationwide plan as it is part of the U.S. This sounded fine, and we’ve never had phone plans that didn’t cover Guam before, so we didn’t have any issues with this service. We purchased the phones and the service that day and were happy customers.
Throughout December, we received charges for calling Guam multiple times. These charges on this past bill added up to $66.25 after tax.
December 10-11, 2019
I received a notification from T-Mobile saying my account has reached $50 of talking charges in the current billing cycle. It told me to contact T-Mobile, so I gave them a call at 5:56 pm. I had to talk to them again the next day because the issue was not resolved. During these conversations, I was told by the representative that Guam is not covered under the nationwide unlimited talk and text plan and that I would have to pay $15/month for international talk and text.
This all happened in a 4 day period! Wanted to replace my cell phones and upgrade in the process. They told me they have two, only to produce one and told me the other one will be shipped to me by thursday 09/12/2019. But they also told me that they will insert a new sim card into my phone so I can use it till I received my new phone. No luck.
Went home with no phone. Couldn't register with "My T-Mobile" to confirm anything, contacted my previous carrier for an hour to help me unlock my phone, to no avail. went back to the store on thursday to ask about when the phone is going to be shipped or delivered, and found out that since my phone wasn't working I wasn't able to sign my paperwork that authorized shipment! I went home and spent an hour with T-Mobile customer service or techinal service whichever. to help me unlock my phone, no luck again...
So back I went on friday morning, when the manager told me that my phone is on backorder and won't be in till the 17th to the 23rd. They gave me no other option but to wait with no phone. By this time my boss is on my back, my clients are upset about not getting ahold of me, and then we have the wife who is upset about keeping in touch... So I went home told the wife the latest... and took everything back.
I first met the sales guy who initated the sale originally. He told me they got 3 in on thursday, so why wouldn't the manager set me up at 8:30am in the store and we would be happy and going about my daily routine by telling me he has on in the back? So when I brought everything back that I was given including hats, the manager told me he has one in the back. I said I know and why didn't you tell me that 3 hours earlier? an hour to return product and I also had to pay more, a restocking fee in order to leave.
These people are CROOKS! This is now the 16th 4 days after my account was cancelled... Money is still being removed from my bank, I received something in the mail from them, probably my phone, I am planning to send it back, that is how I found this site. But my luck they will want more $ from me to accept a return...
Lessons learned, I ended up going back to my old carrier who never gave me fits, and who also gave me two new phones and numbers for less money. Now all I want is for t-mobile to refund me accordingly. instead of continuing to deduct $ from my account via my credit card. which is about to be cancelled!
Be warned - T-Mobile promises to pay off your ETF when you switch carriers then acts like it doesn't know what you are talking about when you ask them where the rebate is. Bait and switch scam
OVERVIEW
We demand:
a NET-NET “EQUIPMENT INVOICE” from T-Mobile for (4) iPhone XR’s = $596.00
a T-Mobile “ACCOUNT CREDIT” for 23 days of SERVICE for August 2019 = $100.16
SUMMARY
EQUIPMENT Under the terms of the June 2019 T-Mobile Promotion 2019 Spring Switch and Save
Received (4) iPhones XR’s retail value (list price) of $749.00 … Total $2,996
Exchanged (4) iPhone 6S’s under terms of the 2019 Spring Switch and Save discount provision for Total $2,400
(4) iPhones 6S’s for a promotional (credit/discount) “...on the same order...” had ONLY ONE 2019 Spring Switch and Save order)
Promotion states only ONE (1) per account # however CW and his Supervisor approved FOUR (4) phones because
(1) customer for over 8-years … (2) grandfathered Family Plan with 4 lines …
Account needs a NET-NET EQUIPMENT INVOICE from T-Mobile for (4) phones $596.00
SERVICE Paid for network service on 5 Aug 2019 ... SERVICE suspended 9 Aug 2019
T-Mobile needs to credit customer account for 23 days of SERVICE … for wrongful and punitive suspension of service for the month of August.
… alternatively, credit via credit-card for the 23 days … $100.16
My (4) iPhone XR’s are "suspended" from T-Mobile service (which as you know, means we cannot talk text or use the internet). We are “suspended” because the T-Mobile EQUIPMENT credit-process is “catching up” (their words) for the last 3 billing cycles. There apparently is an enormous volume of “turned-in” phones, with which, their warehouses are dealing. Customer Service rep’s words.
We are due EQUIPMENT credit for (4) iPhone 6S's that we turned in for “exchange-credit” against 4 iPhone XR’s. We have been, for 8 years, loyal customers, and as normal paid our $135 Monthly SERVICE bill. On Aug 4th paid, as usual our bill and this time our… “‘service” was “suspended on Aug 9th!!! It has been 2 ½ months now since the T-Mobile trade-in program. The “fine print” in the promotion said UP-TO TWO (2) Billing Cycles. It has been THREE (3)!!!
I offered to T-Mobile pay my outstanding balance $2,996 (list price for the XR’s) MINUS the $2,400 (trade-in credit) for the (4) 6S’s …-or- a TOTAL of $596. They say that T-Mobile has a record of receiving (logging-in) all 4 full-paid off devices and they have been inspected, (by Sales and Cust. Care Management) and they are in very good condition, ... BUT… the warehouse has not logged them in as yet!!! “So, What” I asked??? To which Customer Care Supervisors respond “Sir, we DO NOT work in the warehouse!
In the meantime, T-Mobile is demanding $2,996 (..or $562 as part of the first “installment” of a Payment Plan” against the list purchase price of the (4) XR’s) in order to turn our “SERVICE” back on!!!! Later, (over the next few months) as their warehouse “catches-up” they will credit my account as trade-ins are recorded (not all at once I suspect) by the warehouse. Instead of acknowledging the $596 “NET” that we truly owe them for the EQUIPMENT, they “SUSPEND” our service!!! CRIMINAL !!!
We will pay the $596 that we owe for the EQUIPMENT! THAT is FAIR and agreed to. We will not pay $2,996 as part of a T-Mobile extortion scheme!
It is T-Mobile who are the de-facto thieves!!!! Taking money for SERVICES and NOT PROVIDING the SERVICE, for which we have paid, and not accounting for the $2,400 owed to us, for our property (4-6S’s) held hostage in their system-warehouse loading dock!
I signed up for 2 lines at $60 dollars each plus an extra 10 dollars per line for HD video streaming. They automatically opted me out of the hd video streaming even though i was paying for it and requested it when I signed up.
They also billed me the full 70 dollars per line, and said that was the base price (instead of the 60 I agreed to). We have since switched.
I have been with T-Mobile for over 10 years. I pay my bill religiously early every month. Yet EVERY month they seem to "lose" my payment so I am bombarded with text messages from them stating my service will be shut off and I will have to pay a re-connection fee.
I call them (every month) they open a ticket, and miraculously my payment appears. This is the worst company ever. No wonder people are leaving. you guys SUCK!
So I switched over to T-Mobile. The sales pitch was the best coverage, fastest LTE network, and brand new towers in the area. I looked at the price $100 for 4 lines and that was with taxes included for military. I made the switch and I upgraded an iPhone 6s to get the XR. I went home and had zero data coverage (keep in mind I live in the middle of the city). I thought it might have been my phone, but my daughter and wife were having the same issue. The next day my wife has zero signal at the elementary school she works at, both in the building and outside. My daughter has no data at the high school.
I call T-Mobile and they tell me “well you don’t have reception in that area”. I argued with them stating the salesman showed us a map and was bragging about how great their coverage is. So I asked for my money back, and they said no problem. I said what am I going to do about my phone, I need it back. They said they couldn’t give me my trade in phone because it was against their policy. So I said what am I going to about a phone. They said you can pay for the iPhone, but it needs to be paid in full otherwise they can’t unlock it. They said if I wanted the cash for the iPhone 6s they would only give me $36.
So basically I have no carrier now, and I have to pay to activate my phones again with my previous company (which will cost me at least $50 or more). Not to mention I don’t have a phone unless I pay $750 or take $36 for the old one. I called 3 representatives and each one said they couldn’t do anything else to remedy the situation. I can’t believe I let them dupe me into switching over. They totally ripped me off. They lied about their services and now I have to foot a bill to reactivate my phones and pay for another phone!
The 10 days are up, and CVS did all that they could do. CVS says they were waiting for T Mobile to get back to them. T Mobile has not as yet. You would think a big corporation like them, would not be so petty about $33.64, BUT THEY ARE. That is why I cut my services with them, they do not care about their customers, only their greedy corporate selfish a..es! I will never do business with them again, and will not recommend anyone to them. Their customer services sucks, you call them 11a and no one nevers returns to the phone. They should be put out of business. I read the previous stories on this site about T mobile and I agree with all the reviews they say about them. NEVER DO BUSINESS WITH T MOBILE. T mobile did not refund my $33.64 after purchasing their defected calling card. Passing the buck with their GREEDY SELF CENTER CORPORATE A.....!They need to be ashamed of themselves. I guess the greed got to them.
My report has been written above this explaining in details what happened on 10/10/2018.
My son had a T mobile plan and all 4 of us were on it. He decided to go to Sprint and left us hanging. I went to t mobile and explained what happened. They store manager said no problem and gave us a new account in my husband's name and told us the balance of all 3 phones would be transferred to the new account. Fast forward 3 months I was paying the bill every month and kept calling about the balance transfer. They said it can take a couple of months. The next day we had no service and all 3 phones were blocked. I called and got the run around. Told me I had to pay the phones off in full before I could have service back. I paid them off and they unblocked them but then said I owed 3 months of service. I contacted the FCC and filed a complaint. Corporate called and apologized. So end of story wrong! Fast forward to yesterday. My phones phone broke. So I took one of the old phones that I paid off last year and put the SIM card in it. Wouldn't work. So I called them. They said it was active and would have service in 3 hours. Still no service today. I call and they tell me the phone is blocked for non payment, WTF. Shee says you will have to pay for the phone $300. It was a $ 149 when I bought it 3 years ago. I told her no. She started making fun of me talking to me like I was a 2 year old. Demanded a supervisor. He gets on the phone talking down to me telling me to pay my bill. I don't owe you anything. He started talking to me in a condensing manner through his Indian accent. I said that's it I am going to another carrier if you won't fix this. He demanded money I hung up on him. He turned my service off. Service I just paid for. I am going to see if I can get a class action started
We went into tmobile on 4/21/18 , we listened to the sales staff blow smoke up our butts about how great their service was and how they would also give us 2 tablets at half price that we could use and they had online so we could get texts and answer calls. so we had our own phones and we ended up giving them 304.28 for the activation fees, cost for half of 2 tablets and 1 month service. you also have 14 days to see if it all works. we got home and no service. so i called and they said you can use the wifi call feature. so we went to settings and with wifi we could make calls.but then as soon as they phones saw 1 bar of service it left wifi and then back to no service. so each time you had to go to settings ,was a bunch of BS. so then that monday while i was driving around working the phone was no service for over 80 % of the time. so i called tmobile store and they said sorry and if i was going to want to keep my phone numbers i ported over from att i would have to do it before i came to the store and ended my account.
so i went to verizon who has a real service that works, ported my number and then went to tmobile where they cradited me back 254.28 dollars and cancelled my account on 4/23/18. they did charge me a 50 dollar restocking fee for the sales moron to turn his fat a** around and hang the tablets back on the shelf for the next gullible fool to fall for their b*******.
so that being done you would think it was over. write off the 50 bucks as lesson learned, but now i am getting a bill for my phone service and threatening letters from tmobile and convergent outsourcing a collection agency . so i call t mobile and talk to their untrained monkeys who i can give my name,verify my address and the last 4 of my ssn but they say they cant do anything because i dont have a pin number which i never created because we didnt have their piss poor service long enough to make one.so now i am waiting to see and am looking for other people that tmobile has screwed and are trying to screw to start a class action lawsuit against them for false charges,harassment and htreats to damage peoples credit unless you pay their extortion fees
I have been a loyal customer to t-mobile for 4-6 years now, since 2012. I have never had any problem with how they handle their business until today. Actually i never had a problem in the past, because i never had to deal with their customer service center Which is just trashy service, if you do not want to get scammed stay away). This year on march 2018, i had switched the prepaid plan that i was on to a postpaid plan for personal reasons such as billing statement. I switched it without any issue. Just fyi postpaid plan charges more for their monthly billing ($70/month). Prepaid, you can choose what kind of option you want. Normally for prepaid i paid around $40-$50 a month. I normally don’t use up a lot of data so prepaid is enough for me.
Anyways back to the story, so i switched from prepaid to postpaid but wanted to switch back to prepaid. Towards the end of march through to the month of april, i tried to switch my account back to the original prepaid account. I called them about 20 times, back and forth, not really giving me any positive answers. In the beginning, during my five calls, they kept transferring from prepaid line to postpaid line, and no one could help me. Finally on april 17th i called them once again and they completely reassured me, told me not to worry about next month’s charge which will be on the month of may. I went home to indonesia on the 11th of may for two weeks, when i came back the charge was on my online t-mobile account and on my citibank account. They charged me again!!! i got surprised by this charge and straight away went to the t-mobile store.
The people at the t-mobile store always try to help me the best they can, but it is just the customer service center that is so unprofessional! i went to the t-mobile store about three times and the only thing the representatives at the store could do was to call the customer service center. The first time i came in i talked to the representative in t-mobile a very friendly and helpful guy named joseph, he called on behalf of me to the customer service center. The customer service center told joseph that they would cancel my postpaid account and refund my $70 dollars for the month of april through may. They reassured me that my account was changed to prepaid and they would not charge me ever again. But they did not do both, although i received an automatic text message that the automatic payment has been cancelled.
I just called them today again on 06/15/2018 to get my refund back and my account cancelled. They gave me a bunch of bull**** trying to get me to stay on the line so they could explain to me why i could not get my refund back and told me to wait to speak to someone in the prepaid department. I told him that the bottom line that i want is my $70 refund back for the month of april - may Which they promised and reassured me that they would not charge me for) and for my postpaid account to be cancelled. They finally and eventually delivered (“as they say”) to convert my postpaid account to prepaid but they declined on giving me the refund back. So i hung up, and as i am doing now reporting them, as i said i would on the phone.
I spent months and hours, wasting my time. Total waste of time! i want for a t-mobile representative to get back to me and refund my money. This post will be placed on bbb and , because there is no reason why t-mobile should not refund my money and treat customers this way!!!!! i expect a full refund and someone to get back to me straight away. The only reason why i’m not cancelling my account today, is because i want them to refund me right away. But if they don’t i certainly will switch to another carrier. Update to come.
My family and I have been with tmobile only a few months. We have thus far had multiple issues. We only get service when our devices work. I have been hung up on me so meany times that I have lost count. I have also been put on hold for hours not min but hours. I have been told that I am not going to get anything for free. When i do in fact pay my bills.
Buyer Beware. They are deceptive with their business practices. Buy one, get one free promotions on phones do not provide all of the applicable details, even on the sales receipt.
T mobile claims we never canceled our two phone lines , only one . This is a lie . They have decpetive sale practices and should have a class action suit against them . Also one of their employees turned my original phone off amd made me buy a new phone . They were not supposed to do that . They now have ruined my child's credit .
T. Mobile Back in October of 2016 we switched to t mobile from AT&T . First the reps in the Somerville store don't know what they're doing . First rep changed my phone over from our old carrier to new carrier but it wasn't paid off yet and the old carrier turned off my phone and they said I had to buy a new phone . This account was to go under my daughters name at the time because she wanted to start her credit . They have very deceptive practices and we decided to leave them after a month and go to Verizon . They tried to pull my phone number back in and wouldn't let it go over to Verizon at first . Also when we cancelled I made sure I canceled both lines , but they lied and said I only canceled mine , not my daughters and we got a bill for 663.00 dollars for one month , on top of 130 we paid for two lines . They are trying to charge us an additional 663.00 .
I travelled international last month and got a nasty surprise when I came back home finding that T-mobile charged me for more than $1400 in data roaming charges.
I made sure while travelling abroad to use wifi where available and turn cell data on most apps (only left voice, messages and whatsapp). When I looked at the detailed bill, I found that they charged me $15/mb for data usage. I compared roaming rates from the other three main US cellular providers and found that they only charge $1 to $3/mb for the same country and data usage.
So basically, T-mobile is charging its customers five to fiftheen times more than AT&T, Verizon or Sprint. I found this outrageous that they profit from their customers in such a blatant way. Tried to call them several times to let them know about the rates and they won't budge or find a fair compromise. Total rip-off and plainly bad customer service!
We had added a line for our granddaughter about 2 years ago. She has now been able to get her own plan. We went into our local T-mobile store to cancel that line and were told the following: they can not cancel a line in the store, but the line we were cancelling had insurance on it and was on the Jump plan. We never even heard of the Jump plan and certainly never signed up for it on this line--(or our other two). Evidently we've been charged for this all the time we've had this line, when we never asked or signed up for it. We also had asked, almost a year ago for the insurance on this line to be cancelled. Now we found out that it never was; so we've paying for that all this time also. So for one to two years T-mobile has been charging us for options we never asked for or asked to be cancelled! On top of this, I have had the same phone since we first signed up for T-mobile. It is now pretty old and hasn't worked properly for awhile. It's finally gotten bad enough that we felt I had to get a new phone. While in the store I found one I wanted. It cost a little more than I was hoping to get one for, but decided I could live with it since I really needed it. It didn't take long though before we realized that I couldn't even get the phone for the price listed! Once the store rep. started to help us with it, we were told that there's an extra $20 fee for purchasing a new phone. How is it that T-mobile tells us all the time we're due for "an upgrade"; "upgrade to a better phone now", etc. and when we do we're charged an extra $20 to do so. T-Mobile did not offer any restitution for the fact that we've been charged for services we never wanted or cancelled. Their only resolution to my getting a phone was that they'd send me one "for free' but we'd have to sign up on their installment plan and they'd SUPPOSEDLY credit us back that charge. After years of being overcharged by them, they expect us to trust them? We'e not stupid and we won't be taken by T-Mobile twice!
I have been with t-mobile for 14 years noe and they have charged me off and in for stuff and would take months to straighten out. They recently cancelled my tablet service that I had been paying $8.50 for up until last November. In November they increased the charge to over $38 per month it has been a constant battle to get it straightened out. This month they charged me .ore than $94 for a one phone plan with 2 g of data..the bill should have been around $60.00....I am so sick of calling there customer service department. For the past year I have been unable to use my tablet and yet they continued to charge me for it. I want the $8.50 for the tablet free for the past 12 months refunded to me and the over charges they are putting on my bill. This company is an abusive nightmare and should be put out of business.
I returned an IPhone 8 to T-Mobile with their return label within the proper time by UPS. It was received at their return facility and signed for by a T-Mobile employee. When I noticed that they were still billing me for the phone I have called around 15 times and spoke to numerous supervisors who told me that they cannot find the phone. Even though I paid my bills for 3 years early and was told numerous times that I certainly do not fit the profile of someone that would do something wrong, they did tell me that they occasionally receive an empty box. The imei has never been active from on week before I returned the device untill now so it is nothing more than a paper weight. One rude employee said perhaps I sold it to China where he said they could somehow use it. I am so frustrated with them and find it hard to believe as someone who has 3 companies that you cannot talk to legal you must send them a letter. They wear you down little by little and I hope someone files a class action against this company.
To Whom it may concern,
I began service with T-Mobile in May 2015. I have Multiple Sclerosis (MS) and Optic Neuropathy and the phone I previously had, I wasn't able to read. I went by myself to the T-mobile store at the Sunrise Mall in Citrus Heights CA. I spoke with 2 sales associates after a wait of almost 30 minutes. They were helping others who came in after me , before me. After 3 hrs I finally got suscribed to to pay $147/ month what I thought was unlimited talk and text, and also i got a refurbished LG 4 v 20 phone for that amount monthly. I paid each bill monthly though automatic debit.
My new husband and I after being married recently , decided to consolidate our bills, and he looked at my cell phone bill and exclaimed your paying too much! He has AT&T and pays half of what I do and with a brand new phone and unlimited everything. So we decided to look into T-mobile and see if they could change the service , etc. So we walked in to our local T-mobile store and the customer service rep found out that I have been paying for a line and text for a number I never heard of or used, on top of my original phone number. He said you have 2 lines and thats why it costs what it costs. We ( my husband and I looked at each other and thought WHAT ? ) We didn't use the other number nor have heard of it. We all found out that the customer service reps at the sunrise mall tmobile location that originally signed me up for this phone and service in 2015 had FRAUDULENTLY signed on another line with out my knowledge. I demanded to speak to a manager and he and we called tmobile headquarters and spoke to a higher up. After listening to our predictament they offered us a one time $30 credit ( which was a slap in the face ) , when in fact they owe me all the monies paid to them from May 2015 -Jan. 2018 for the addtional line that I never authorized for.
You must understand that I'm on permanent disabilty which limits my income but not my bills. I feel like I was taken advantage of because one I'm a women with a cane , and two I have a twitch which is part of my Multiple Scerlosis. I trusted these sales guys to treat me right, yet they scammed me from the beginning and I just didn't realize it.
The addtional stress and depression this has caused me from finding out this fraudulent stuff that has happened to me and has made me worse. I worry now about who has my proprietary information, and has my idenity been stolen too and whose phone was I paying for the past 3 yrs ?
After the "Slap in the face" $30 pay out they said they give us at the store we left disgusted and felt betrayed. We then spent 2 days talking with several customer service people , their managers all to no avail. We were trying to get them to realize that they FRAUDULENTLY STOLE $960 from me since the start of this phone plan. They also said that I still owe them $444 on a $384 phone.
I just don't know where to turn to next, I feel duped by Tmobile and because of my disibility I've been severly taken advantage of. A friend of mine informed me of your website , so that is why I'm putting this report in today.
Because of the potential nightmare of idenity theft and tmobiles total lack of responsibility in this matter I feel lost ! Help !!!
Is now our only option to hire an attorney for action on this matter ?
We both appreciate your time and consideration.