Airline ticket had nickname on it, not matching passport. Called Pricleine for 2 hours for support. Most of time no one answers. Making contact on July 27, 2023 first operator says I need to call Delta who is the flight. I am Delta, they say it is who created the ticket is who has to change it. Operator says, "I need to call Italy, the 2nd ITA plane that I will be going on, and gives me that number." I call the number given- no such number. Call back Priceline, a different operator answers says call Delta, I explain what Delta already said. 2nd operator tells me to call Priceline number he gives me, that number no one answers after 20 minutes. I call back previous number for Priceline, 3rd operator tells me that it will take eight days to change the name on my ticket.
I also had a ticket directly through Delta for another trip when I came back from this one. They answered quickly, put me on hold for 2 minutes and changed my name for free without any charges or loss. Lesson learned- 3rd party companies find ways to not support and gouge customers. I also will fill out a compliant for the insurance company Allianz travel protection which I bought premium offer on the airline flight to Italy through Priceline. They responded cancelation was not acceptable for cancelation reasons.
I booked a trip (flight+hotel) with Priceline. Based on the itinerary I supposedly paid $28 towards the "Priceline seat reservation convenience fee". At the time of check-in and at the airport, we found the seats were not reserved. The Airline received no information from Priceline. I contacted Priceline several times and Priceline refused to refund the fees. So, I created a credit card dispute for a $28 fee. Priceline, in spite, decided to cancel our non-refundable return flight and hotel reservation. They never informed me by phone/email about these and were totally unexpected. This is an outrageous action by Priceline as I never created a dispute on the Hotel Reservation or Flight Reservation. I solely disputed the supposedly “PRICELINE seat reservation convenience fee” charged by Priceline. This was explicitly stated in a dispute created by Citibank's credit card.
As to the flight reservation, Priceline action is irrational, unilateral, and illegal as credit card charges were made by American Airlines (not Priceline) for the Airline Reservation (tickets) were never disputed by me, and the ticket reservation was fully funded by my money. American Airlines was in full receipt of the funds. Priceline had no cost included in Air Tickets Reservation charges charged on my card, and the Airline Reservation along with Hotel Reservation was never disputed by me. The only item of the dispute was the PRICELINE seat reservation fee, a convenience charge, which never got fulfilled by Priceline/Airlines. I have several times called Priceline and talked to several agents and two supervisors. They have never called back/emailed to resolve this.
On July 19, 2023, I made my last attempt to sort this issue with Priceline. I called Priceline and I talked with the Priceline Flight Department agent who said she cannot provide me with a hardcopy/email but can verbally provide the cost breakdown. During this process, she investigated trip itinerary details and found the seat reservation/selection transaction had failed on the date of booking of reservations and was not passed to the Airline. She stated that the $28 charge corresponding to it should not be on my trip and contract. She also said if it has been charged to a credit card then Priceline will refund it. This was a total shock given on July 12th Priceline officially responded to the credit card dispute with an invoice which has $28 Convenience Charge. The agent resolved Priceline never charged the credit card the $28 fee. They just charged the Hotel Reservation cost.
I wanted to confirm the above information so an hour later I called again. This time the agent stated $28 charge is valid and non-refundable. So, I asked for her supervisor. The supervisor, Ms. Isabel (Agent id# MFW), also stated $28 is a valid charge. When I told her about the previous agent’s statement, she initially pushed back on it but then eventually confirmed Priceline was not able to send information to the Airlines. The transaction failed on May 12, 2023, the day I made the reservations. She informed me that for some odd reason, this was not caught by Priceline, and it was not reported to me. Also, she could not figure out why the same charge of $28 for the PRICELINE Seat Reservation fee still appears on my trip itinerary and the contract. After divulging this information, she refused to talk further stating my trip on her system had been tagged with a credit card dispute which forbids her and her colleagues from talking to me further. She also informed I cannot further talk to any Priceline employee about this trip. Further, Priceline has not refunded my Hotel Charge, as they promised in the cancellation email.
I seek your help in resolving this issue with Priceline. Given I had to rebook the reservations, at my cost, I lost approximately $4675.78. I believe Priceline should compensate me for this. Also, Priceline has not refunded my Hotel Charge of $866, as they promised in the cancellation email.
On approximately April 28, 2023 I made a hotel reservation for myself and my son thru Priceline for the Marriott Maui Kahului Airport hotel for June 11 - 12, 2023. The amount charged to me was $996.08.
When making this reservation I was assured that as long as the hotel agreed it could be cancelled prior to the date of arrival. Yesterday afternoon, May 11, 2023, I contacted the hotel by phone and spoke with the front desk manager. He had no problem in agreeing to cancel the reservation and told me to have Priceline call to confirm. This is where the situation deteriorated to the present frustrating place.
After calling the primary Priceline number and being prompted to enter my Priceline trip # (289-583-815-16) I was automatically switched to Booking.com where I spoke to a young lady and again provided the Priceline trip #. She informed me that she could not find my trip because Booking.com uses a different set of numbers --- which of course I'd not been provided.
She provided me a different phone number for Priceline, but it ended in the same circular routing back to Booking.com. And since Booking.com claims to be “unable to retrieve my reservation” the practical consequence is that I’m unable to cancel my reservation — thereby initiating full charges accruing to Priceline. As this appears to be standard operating procedure for Priceline, I trust I am not the only person to end up in this obnoxious loop. It merely seems to serve as a rather underhanded means for Priceline to prevent customers from cancelling reservations that would otherwise protect the customer’s payment from being charged.
Furthermore, a detailed search online failed to find any way around the problem, no additional resources for Priceline were evident. At this point, I am attempting to receive a refund in full for the $996.08 that Priceline is wrongfully holding.
I booked a hotel room for the night of Friday Aug. 26, 2022 on Wednesday Aug. 24, 2022. It was not a 'price breaker' or 'we pick for you' or 'last minute/late night rate' deal. It was a standard booking with up to 24hr cancellation policy.
The room was for a Football Jamboree that my 14yr old son's team was to play in. The same day I booked the room I found out only 6hrs later that two of the other teams had Covid and weren't going to come so they canceled the jamboree. I contacted Priceline right away to cancel and they refused to cancel my reservation.
They said that there was a "no cancellation policy" which wasn't the case. I called the hotel themselves which was The Best Western Plus Tree House in Mt. Shasta California, and they informed me that there was no cancellation policy for their hotel and that they had no involvement with Priceline until the time of check in.
They made it clear that they do not take consumers money and hold it like Priceline claims.
When I called Priceline to request a refund the automated system recording had been changed since the last time I called in about 2wks ago and now the automated phone system said there is no cancellations allowed good bye.
It is still more then 48 hrs to check-in so well before the 24hr cancellation window and Priceline has refused to refund my money. So at this point it is considered theft. I am going to try to file a police report for it but don't know if I can? This is crap. Priceline is the worst!
I want their entire business shut down for false advertisement; changing terms without proper notice; and most importantly for Theft!?
Priceline.com uses a Algorithm that when you book a ticket and choose a day and time and go to complete Booking. It will tell you that the flight is no longer available. Then give you a higher rate. When you call the representatives will tell you a even higher rate and try to get you to purchase the inflated ticket price fast.
I used a different computer 5 hours later the same flight was there at an even lower price than when I first tried to book. The Attorney General needs to investigate Priceline.com for fraud.
Vacation package was booked to New Orleans Louisiana, Sept 4-Sept 9. Hurricaine hit , trip was cancelled, I received confirmation that hotel was cancelled on Sept 3rd. I also received a refund from American Airlines for fkight. I have contacted Priceline on several occasions requesting a refund, the customer care representative stated that Booking. com should refund the cost for the hotel, booking.com stated that priceline should pay.
This back and forth went on for approximately 3 months. In the meantime I contacted my credit card company who is in affiliation with Priceline to dispute the charges and was told that I needed to resolve the matter with Priceline or contact a lawyer because they ( credit card company) has to go with what priceline told them about the charges. I sent documentation to the credit card company to support my claim, they still refused to dispute the claim.
On February 21, I received a e-mail from priceline stating that I would receive a refund in the amount of $912.40. On March 8th i contacted Priceline about the refund and was told that I WOULD NOT be receiving a refund because I disputed the charges. I told the customer care representative that I did not know that disputing a credit card charge would negate a refund. I have spent approximately 6 months trying to get a refund. The customer care agents at Priceline did not seem to care and basically said to bad because you will not receive a refund from us.
I booked a hotel through Priceline. I am a gold VIP member of Priceline. A hotel maid tried to correct a freezer compartment that was full of ice by turning the thermostat to coldest setting which ruined expensive medication and food. Priceline had no communication from the owner of Ramada by Wyndham Anaheim even though Sam said he would send information to Priceline so I could go through them for compensation.
Priceline would not agree to any financial compensation but instead offered over the phone a future 15% discount providing I would agree to that prior to them sending anything in writing. This in no way was satisfactory and they would not have anyone else considerate in their organization.
I made and paid for a car rental reservation at the same time I booked a round trip flight with Priceline. When I tried to pick up my rental car, I was told my reservation was in a name that did not match my drivers license. My reservation had my user name for Priceline website. I called Priceline customer service and was told there was nothing they could do and I could not be refunded. The rental car company said the only adjustments that could be done had to be through Priceline.
It is completely ridiculous to not prompt for the drivers name on a car rental reservation but does so for airline tickets. My reservation email is my first and last name and my credit card that I used for the reservation is my first and last name.
Keeping funds for services not rendered is called stealing. I was not asking for anything other than what I paid for. Terrible customer service. Horrible business practice to flat out refuse to assist a consumer. Misleading false advertising on the website that says you can cancel up to the reservation date and time is not true. I wasn't asking for the cancellation of my reservation but thought that was an easy fix. I was at the car rental counter 30 minutes before my reserved time.
I will never use Priceline or its affiliate companies. This experience has made me aware of the companies that are affilated with Priceline. So I will never use Kayak.com, Agoda, Rentalcars.com or Bookings.com. It is pathetic to be a Billion dollar company and keep hard earned money by mislead consumers. Buyer beware.
The lessons I have learned are as follows. Never book or pay in advance. Do not use third parties for anything. Read consumer reviews where ever they are available such as this. Always use a credit card so charges can be disputed. Write positive reviews for companies that give you what you pay for and treat their customers with common courtesy.
Priceline.com advertised $52.00 per night at one of three hotels: Silver Legacy, Circus Circus, or Eldorado in Reno, Nevada. It also advertised "See the hotel immediately after you pay". I paid immediately but was charged much higher rate. I talked to priceline.com online-chat operator who verified the $52 per night offer and referred me to phone No. 888-850-4695 to speak with Mohamed A. with an identification pin No.
Mohamed A. also verified the $52 per night online offer and advised me to file refund request attached with hotel invoice after my stay. If I did not receive the advise for refund request I would have cancelled my reservation and got refund right away. After my stay at the hotel I filed the refund request following the instructions and ATTACHED HOTEL INVOICE, BUT WAS DENIED. Priceline.com insisted that I show EVIDENCE OF $52 PER NIGHT OFFER.
I was unable to print the online offer of $52.00 per night because it was from the previous weeks. Priceline.com offers different rates everyday, and there hasn't been $52.00 offer ever since. Priceline.com is a FRAUDULENT ONLINE TRAVEL AGENCY and SCAMMER!!!!!!!!
I was robbed. I needed to stay at a hotel for a single night in two weeks time and reserved a room at the Hotel Zamora in St. Petersburg Beach, FL via Priceline.com. The wrong date was reserved by the web site - or - the right date never accepted; which one we'll never know. The Priceline.com web site chose and reserved the room for the VERY NEXT DAY with no cancellations being able to be made in less than 48 hours which meant a simple web site error would cost me $200.
I called Priceline a total of 8 times and The Hotel Zamora 5 times explaining their mistake to customer service reps who simply read from a script stating there was nothing they could do. Both Priceline AND the Hotel Zamora, both refused to acknowledge the computer/network/web site error despite the website showing my attempt to reserve the actual day I needed! Both pathetically hid behind policy excuses with The Hotel Zamora stating their policy offers no "modifications or exceptions," nor can they change dates despite it being an error and "it's clearly a Priceline glitch, not ours," while Priceline stated multiple times that "the Hotel is the only one who can make the exception or modification," and "we can't make contact with the Hotel."
Now, I'm out $200+ for absolutely NO REASON other than no one wanted to step up to correct a very simple problem. Since the Hotel benefitted from my loss, I now have to take the Hotel Zamora to Small Claims Court where either an Attorney for Zamora Hospitality Group, LLC or an officer/member of the LLC must show up to court.
You think better business sense would prevail and they would simply correct the date to keep a customer happy instead of having to pay people (an Attorney or a 'Member' of the LLC as per FL Small Claims Rule 7.050) to sit in court all day and risking more bad reviews on their site? NOPE! They'd rather steal from the little guy hoping he'll do nothing about it and keep quiet!
This company gives you a reasonable binding estimate for moving your household good; but what they don't tell you is when the moving company they find you comes out that company will turn around and charge you 3 to 5 the amount of the binding estimate priceline gives you. Also, the mover also ends up coming out with a truck that can't fit all the stuff you told them you planned on shipping. I wanted to get the most accurate estimate for my move that i could and offered to either allow them to send somebody out or do a virtual tour of all the stuff I was shipping but the representative Russell Swanson assured me that we didn't need to do that. He asked me a series of questions about my belongings that I wanted to ship and told him multiple times about what I had and still missed items like my washer and dryer. Once I figured out that he missed this I called priceline and they told me that it wouldn't be more than a couple hundred bucks to add the missing and did not need to do another estimate with me. My binding estimate was $2501.00 and moving day it turned into $8664.81.... Next time I am definitely going to find a place that will have some come out to my place to get me a way more accurate estimate or even a virtual walkthrough I don't want to get caught in this kind of mess again. I honestly feel like I paid this company almost $900.00 to f**k myself over and highly do not recommend using this company to help with moving your belongings.
When I called to complain all I got was sorry you will have to cancel that reservation and reschedule for where I wanted to be which is Cranberry PA. They keep the money and if the hotel feels like it they might refund full price of half. I dont understand how they can book a room where ever they want then make the consumer to be the idiot. L just wanted to transfer the reservation where I had originally book?
When booking with Priceline there was no noticeable indication of this either until AFTER I booked and they had my money. I NEVER would have used them had I realized this as my life is crazy and I often have to change things due to changing obligations. Both the hotel (Quality Inn and Suites) are deceptive and uncooperative, only out to make a buck off of unsuspecting consumers.
Spoke to them to book my room several months out. Agent suggested that instead I go online and book through one of the internet third parties to save money, never mentioning that by doing so cancellation and changes would not be honored.
Used Priceline, not realizing the policy until AFTER booking as it was buried in the fine print.
Imagine how much extra money the hotel is making by sending people to do it this way - Priceline pays them upfront, then if a person needs to cancel they can rent the room again, making double. The only one hurt is the poor consumer that needs to cancel.
Both companies are deceitful and untrustworthy. Stay away!
Over the last few months I was using Priceline every time I traveled. I will no longer use them. DO NOT trust that they are going to do right by you. I used the VIP hotels offered and did not have any complaints. I decided to try the Priceline Deal where they show you 3 hotels for one price. One of the hotels included was the one I had stayed at on my last 3 trips to GA since October 2020. I traveled once a month and stayed 5-7 days. each trip. So I have spent significant money using Priceline. It is a scam.
The hotel I got requires me to pay $10 a day for parking. There was no deal when you add in the parking fees. I was ignorant to believe that my business mattered to Priceline. Priceline says they cannot control the hotels. In order for them to offer deals they are working with the hotels so they know exactly what they are doing. If you attempt to use that lowest deal trust and believe that you will get the hotel that you least likely would choose. Priceline has lost a customer.
On 12/30/2019 I made a car rental reservation with Thrifty Car rentals through Priceline. Due to the corona virus and the travel restrictions that the President and several states have imposed, it is impossible for to honor this reservation.
I have asked for a refund or travel credit but was denied. At aime like this when people are suffering and dying from this pandemic, I think it is unconscionable that Priceline would act this way in a time of crisis.
Paid $309. for expressdeal on priceline for car rental for a trip planned wedding in florida that got cancelled because of covid-19. Called priceline and they would not give a refund or credit because of contractual obligations with thrifty car rental. Called thrifty car rental and they said priceline does not pay thrifty anything until the car is picked up and that if i had prepaid thrifty they would have refunded or credited me.
priceline just wants to steal the money and uses thrifty as a foil. beware of priceline as they r ripoff artist. never prepay anything and never use priceline as they r a RIPOFF. good expensive lesson for me but plan on telling as many as possible that priceline will rip u off if they get a opportunity to with prepaid car rentals.
I usually can rely on Priceline to find me the best deals on hotels, but they scammed me this time.
Priceline system offered me an Express deal in Vestal, N.Y. at a 3 star hotel for a very reasonable price. Express deals are booked blind - you don't know the hotel until you've booked and paid. But the system hinted that I've stayed there before.
Great. I've stayed at two hotels in Vestal. A Hampton Inn which is a gorgeous property, and a Quality Inn which was VERY much less than stellar and my wife made me swear never to book her into such a place again. I made a calculated decision. You guessed it, the booking turned out to be the Quality Inn which is most definitely NOT a 3 star property =misleading advertising. Strike One.
Contacted Priceline immediately to cancel. I can't take my wife for her birthday surprise to a low end hotel. The agent hummed and hawed and said I need to call their Flight Reservation department to discuss the booking. We aren't flying anywhere, but OK. Strike Two.
Long story short, no cancellations allowed. You're stuck with your booking, no mercy. Strike Three and I'm out cuz I'm certainly not staying in that hotel even if you pay me. Priceline definitely not customer oriented.
But the good news is I booked a room at the Hampton anyway and looking forward to our stay there, but no thanks to the folks at Priceline.
Priceline I booked a vacation package for 455.00 after I booked the package they told me the flight and hotel was unavailable but not only did they charge my card and took the money out of my account and never booked my package they overcharged me and took 630.00 out of my account now they telling me I have to wait a week before I can get my money back.Priceline is a total fraud and they have false advertising..
I attempted to make a hotel reservation with Priceline and was declined four times. I was on the way to the hotel, so when I got there I used another form of payment to pay for my room. The next morning I received a confirmation for the room that I attempted to reserve...meaning sometime after I logged offline, Priceline went ahead and charged my card that it had declined 4 times before.
I called several times to have my funds applied back to my card. The last person who was supposed to be a supervisor: Marco;5260422, said you will not be getting your money back. We: Me, My Family, My Company would use price as first choice to book trips, vacations, cruises ect. There is a lot of money that Priceline made through us.
NOT another copper penny. NEVER AGAIN. Right is right and wrong is wrong. And I will spread the word.
On July 9th, I used the Priceline.com app to find a car rental in Miami, FL. Knowing Priceline guarantees lowest prices, I felt I would have no issues finding the lowest price in the area. The displayed some choices, of which I chose Fox Car rental, which happens to be outside the airport and one needs to get out, take a shuttle to get to their building (I am guessing is the reason for their lower prices).
I chose an economy car, and with insurance and taxes, the total came to about 38. I was happy with it. I felt it was booked, done and my car would be waiting for me. I found out to my dismay once I took the shuttle all the way to the airport that they claimed my "economy" vehicle was not available. As a result they would have to upgrad me to a standard vehicle. They charged me extra for the upgrade when I felt they should not have charged me since this was their problem not mine.
Their upgrade was to a small Toyotal Corola which I do not consider "standard size sedan" it is pretty small. They also informed me that although I had paid extra on the priceline app for insurance that it did not really cover my car and they had me jump through hoops, showing them documents of my own insurnace or they would not let me take the car out. They had me sign all kinds of liability papers, making the whole experience very awkward.
I was quite upset that my price jumped up over 50 dollars and that my insurance I paid for was not really covering me. This to me is a perfect form of false advertisement and lack of quality control between priceline.com and the companies it uses. I am very dissatisfied and feel this is unacceptable. What is more, when I tried their customer care on their website, there is NO way to find an actual live number, and on their chat program, the person supposedly doing the chat support with me blew me off, saying they have no policy to give me a refund or credit.
They said they may email me with a coupon toward my future purchase as if I would ever use them again. I am posting on all my social media letting them know NOT to use priceline.com and certainly not use fox rental services.
THIS IS A SCAM AND MONEY GRAB. The company has poor/non existent customer service, customer communication and/or invoicing to support billing, and no product return instructions. The online focus is to get your credit card information and auto-bill you monthly. Additionally, when they AUTOMATICALLY take money from your account from a company name that does not match the products.
So it looks like this company stopped one product scam and started saw a new one. I signed up, added my debit card information to cover the shipping (only). I received the products. I cancelled immediately to ensure my debit card was not charged after the trial period (the product take 7 days to arrive, but the trial starts the day you order the free trial).
Needless to say, even though I cancelled immediately, 14 days later my account was charged by two different companies; MayFairGarcinia.com and Overlea Green Coffee for $89.97 and $88.97, the product were auto shipped without and invoice with the amounts charged to my card. I received, no email notification.
When I called the 800# that included on the debit transaction on my bank transaction (on weekends) a cryptic message plays and I was disconnected. These charges continued for 4 months! Over $897 in charges, along with a random charge of $8.90 on March 28, 2019 that was followed by another charge of $89.97 (again no invoices to support the charges they freely made to my account).
I finally had to cancel my debit card used to pay for shipping. I had no idea what these large amount were for since I never ordered Garcinia Green Coffee products. The last package I received, I noticed a Customer Service Number on the Address 800-670-0564, so I called it (apparently it only works Monday-Friday between specific hours).
I requested the address to return the products for a full refund. They tried to talk me into keeping the products at a reduced cost. Please note: I have not received the second product. They did not give me the return mail address or provide instructions. I have not opened the products they sent and will return the products to the sender.
Said they would provide a refund for the last month, but not for anything over 30 days is non refundable, even if the packages were unopened, none of the packages were opened, except for the free trial product. I did not like the product, I can buy comparable products for a FRACTION of the costs (Roc and Neutrogena), not sure why anyone would pay $178+ per month (every 30 days!) for this product. Overpriced and a money grab!
PRICELINE I booked a vacation for 4 days with round trip airfare, hotel and car. I paid the agreed price that states on the Priceline website includes air, car, hotel plus fees and taxes. When I got home I received a bill from the car rental company. Priceline says call Alamo, Alamo says call Priceline.
A complete fraud on the public. Not what I agreed to, not what their offer said it included, cost me an additional $480 and is completely opposite from what their site offered. Consumer Ripoff.
Falsely advertised the vacation package as all inclusive on costs for air, hotel, and car. It was not yet took my money. San Angelo TX
My complaint is two fold: The Rodeway Inn in conjunction with Priceline.com has found a loop hole whereby they can obfuscate the room deposit fee in the website, so that it is not obvious to the buyer without first clicking out of the transaction page or expanding a link located outside the immediate itemized list of charges/fees, that by submitting the authorization to process the credit card payment, does NOT guarantee the fulfillment of all fees required to complete the reservation and thereby does not guarantee the reservation.
Priceline.com has streamlined the reservation process and makes it very easy to quickly book a room, but at the expense of not clearly disclosing all REQUIRED fees for a particular hotel. What works for one hotel in Priceline, clearly doesn’t work for all hotels. For example: If you book a room for Extended Stay tonight and you book another room at Rodeway Inn for the following night, both via Priceline, and let’s assume each hotel charges you the exact same amount of $60 in total.
Which as it turns out works out perfectly because all you have is $145. When you check-in to the Extended Stay all goes well, the clerk takes an imprint of your credit card but doesn’t charge you a deposit at check-in, you stay the night and sleep well. However, upon checking into the Rodeway Inn the following day, the clerk tells you they require a room deposit which you don’t have and shows you the door without a refund. So now you have no room and not enough money to find new accommodations.
My second complaint is this: with regard to the handling of the request to issue a refund. It was dealt with in an unprofessional manner and made me feel as though I was being strong-armed and robbed because the clerk tells me to take it up with Priceline and then Priceline tells me they have to call the hotel, which then denies the request and denies any consessision or any part of the reservation money already paid.
It seemed as though they have had lots of practice stealing money from people due to how effortlessly and routine it felt, not to mention their, 'oh well better luck next time,’ disposition.
I fully paid for a two night reservation from Priceline and was confirmed for Embassy Suites. Three days prior to check I asked embassy suite if they could change check in to monday instead of sunday thru the next two days.......Embassy suites said call Priceline. Priceline said they could change anything even though it was 3 days prior, I said ok well I might not arrive until monday I guess you guys are just going to beat me out of my money for sunday since you cant switch.
When I arrived to Embassy suite on monday.....shockingly the front desk said priceline took my money not only for sunday but monday as well and resold the room, they made me a no show for sunday checking and ignored that I had paid for multiple days.....even if I didnt use my sunday night I had also paid for monday night. The hotel apoligized and asked me to call priceline to have reservation reinstated.....someone from the phillipeans answered and said they couldnt help, not only did they take my money andvresale room twice, but they also cost me another night I had to rebuy again.
Booked a car rental from the Dublin Airport through Priceline with Dollar car rental. Once in Dublin, found that the rental would be handled by Thrifty and billed by Hertz.
Priceline contract was for 134 euro plus add-ons. Hertz billed me 341 euro plus add-ons. I signed for and am not objecting to the add-ons but did object to the 207 euro increase in base price (plus additional tax). Thrifty and Hertz refused to honor the contract I had thru Priceline.com.
Filed a complaint with Priceline. The original person I talked to at Priceline said this was clearly a case of over charging. However, when I received the final response from Priceline, they sided with Hertz saying only that the bill was correct.
Obviously, Priceline doesn't stand behind their contracts with their customers. From now on I will book directly with the provider - but definitely not Hertz!
Firstly Priceline website does the booking which is not in line with what they show you at the time of booking. So for me system changed the room type from Oceanview to partial oceanview on its own.
Secondly they also said they have the Best price Guarantee but Agoda had same room for same dates at much lesser price and the difference was more than 10%. Priceline was not ready to accept that and tried to prove that their system shows their price is cheaper. I even was ready to send the PDF file as proof but they wont accept any file from outside.
Thirdly the website said you are booking a Hotel room with Flexible Cancellation until 12:00 AM on 07/14/2018 (HST) but when they printed the reservation slip it had a different cancellation policy. It said if you cancel before 23rd Jun they will allow you to cancel without any penalty otherwise you have to pay for the 1st day charges. But I have made the booking on 05th July. This is unethical
I called up the i-800- priceline number and went through harrowed experience where they apologized but were not even ready to fix the mistake in the type of the room. Nor let me cancel without a penalty of 1 night.
Firstly Kayak is at fault for trusting a website which has so many issues.
Secondly Priceline is a cimplete Rip off and will suggest everyone to be very careful with using both these online sites. I am not sure if this is true for the entire Booking.com holding online sites. Priceline was a complete Rip off.
Rented a car with Priceline for a set price. Once on location the price change drastically. Priceline was no help with the baits and switch operations. Never will do business with Priceline again.
I tried to book a room on Priceline and they advertised a price that I agreed to and clicked to book room button. After entering my billing info, I was transferred to my Paypal account for billing. I authorized the billing and was transferred back to Priceline only to end up in an endless loop of my transaction was processing. After waiting for 20 minutes and getting a website not rersponding error, I clicked out of that screen only to receive a message from Priceline that the room was no longer available at the rate advertised, but if I wanted to pay $80.00 per night more, I could still get the room. I declined and checked my Paypal account only to find that although the refused to sell me the room at the advertised price, they still tied up the full cost of my booking in my Paypal account.
We recently had to cancel our trip to Kauai, Hawaii because the owner of the condo we were going to rent emailed us to tell us that he had a court order to sell his condo and would therefore need to cancel our reservation. I received the email at work on February 16 and at that point my husband and I attempted to find alternate accommodations, however, because our trip was booked for March 31, the accommodations that were available were few and far between and at a much higher cost. My husband and I made the decision to cancel and hopefully rebook at a later date. We called RBC Visa Rewards (we had booked the flight on points) and they advised that we could cancel but we would be charged a change fee by the airline and RBC Rewards in order to rebook/receive a credit. We agreed to this because at least we weren’t losing everything…
Meanwhile, I had booked a rental car on February 14 (obviously not knowing that our accommodations would be cancelled a day later). I used autoslash.com to get quotes and when I clicked on the link for the quotes it took me to priceline.com. I booked the car rental with Budget Rent a Car (I thought) and paid the full amount up front to ensure that we had a solid reservation. We received a confirmation email and thought everything was fine.
Once we had made the decision to cancel/postpone our trip, I used the link in the confirmation email to contact the rental company to advise that we wanted to cancel/change our reservation. At that point we realized that priceline.com had put a clause into the rental agreement “You have been charged for this rental car reservation. Your rental car reservation is non-refundable, non-transferable and non-changeable even if the reservation is not used.” How is a company even allowed to have such a clause – if they are not providing a service or providing a product – how is this even legal. From what I can tell they only do this with car rentals.
My husband spent at least two hours on the phone with them trying to get them to be reasonable and understand that we had no intention to cancel this vacation – we were going to celebrate my retirement and my husband’s 50th birthday – we were NOT going to cancel. All they kept saying is that this is their “policy”. We asked them if they would give us a credit that could be used at a later date (as was done with our airline tickets) but they would not even consider this (we were also willing to pay a “cancellation fee”). I decided to go to social media and went to their Twitter account – I received a response back almost immediately because I posted the following:
Buyer Beware!! DO NOT USE Priceline to book rental cars. They add a no cancellation/change/refund clause to bookings. The rental car companies that Priceline is "representing" never get the money either. Priceline is scamming the customer and the business they are "representing" (I can send you the full conversation is you are interested.)
The other interesting thing is that they try to blame the rental car companies, however, the rental car companies have nothing to do with this – my husband also called Budget Rent A Car and they said that if we had booked through them directly we would have had many options – cancel, change, credit, etc… Our Visa statement was charged by Priceline Rental Car – nothing to do with Budget – so we are pretty sure that the rental car companies never see any of this money. By the way this isn’t just a one or two day rental – this was for a month so the cost to us is $1300 US ($1800 Cdn). We believe this is theft/fraud/scam. Have you ever heard of other companies having this type of non cancellation/change/refund policy? If so, how are they allowed to do this?
All we are asking is for them to do the “right” thing. Looking at their website, facebook, etc – it seems that their business model does not include any customer service – just make/steal money!
Thank you for your time and if there is anything else we can provide or you would like to discuss further, please do not hesitate to contact us.
I made a online reservation and paid for a rental car to use in MI. Priceline already charged me for the car, $185.38, then Avis charged me 145.12 for the same car. Once I seen my statment I called Priceline, they said there are no refunds and that Avis would have to cancel. I said, you charged more than Avis did, the customer service rep said that price I got from Priceline is not given to the average customer, yet Avis charged less. They also told me it was for a SECURE reservation, obviously it was not secured!!!!!! This company is a fraud and is overpricing customers. Now, they need 10 days to investigate and call Avis to verify that I rented a car during business hours. Priceline is trying to make Avis do the refund even though it was $40+ dollars cheaper. I want a refund from Priceline as this company are crooks and thieves!
I bought an airline ticket for a business trip on September 15, 1917, the same day that I had a regular checkup at my doctor. I felt fine, and there were no problems with my health. However, the following day, on September 16, 1917, I suffered an attack of diverticulosis, which can be very painful. I was in the ER on September 16, for 7 hours.
I was put on antibiotics, and I waited to cancel my trip on September 19, hoping that I would feel better by then. When I reported the cancellation to Allianz, they emailed me an 11 page document to fill out, including a letter from my doctor stating why I couldn't travel. That, along with the rest of my documents were sent in to Allianz and received on September 29, confirmed in an email. Later, over the phone, they claimed they didn't receive my documents until October 6.
Stating that I was sick when I booked my trip, (entiredly untrue), that I didn't qualify to receive the insurance refund. I also found out that Delta and Priceline get to split the money they won't refund me. Why on Earth why I book a trip when I was too sick to travel? How would that benefit me? I was greatly disappointed, and have never cancelled a flight in my life, and I am a frequent flyer on Delta.
Since they refused to refund my money, I am disputing the charges through my credit card company. I will NEVER book anything through Priceline and purchase their bogus Allianz Travel Protection. Pure robbery!
Booked priceline hotel attempted to cancel and they would not. Room smelled strongly of smoke and was filthy. Gave front desk key back after looking at room.spoke to priceline again who said after an hour they would have to contact hotel for refund. They told me to call back today. I did and they said manager was not at motel they would have to try later to see if manager at hotel would refund money. They also said I spend the night at motel which I did not have the key back after looking at filthy unsafe room which smelled of smoke and had boards on wall. Total tome spend on phone with priceline with no resultion 3hrs and was told they would call me if they got in touch with motel manager
Through my bank, in March I disputed an upcoming Price Line Hotel charge for Barcelona in Nov 2017 because they did not honor their own price guarantee. The charge amount was reversed on my April credit card statement nd I thought the matter was laid to rest. I even went so far as to destroy all the documents I sent to the Bank in support of my dispute.
Today (July 10) I got a letter from my bank dated June 27, 2017, that the dispute has been resolved-in Price Line's favor and the charge will be put back on my ledger. Since I now had to pay for the hotel I decided I needed to stay there and get the reservation information from the PL website. What I found today was that the reservation was cancelled.
I called both my bank and PriceLine. The final discussion with PriceLine (with the Bank rep also on the phone) was recorded by me after I announced that to all concerned
I was told by "Ace" of the PL refund dept that even tho PL cancelled the reservation at the time of my dispute (March), the room is not available and I was still obligated to pay for it.
There is nothing in the rebuttal information sent by their advocate to my bank that indicates they will cancel any disputed matter and hold the purchaser responsible. How does a company expect someone to pay for services not provided?
I called to book a travel package and due to the weather in Orlando, Florida I called to switch the package to Virginia Beach. The representative told me that he can't switch anything from his side but he can see about a FULL refund. He placed me on a hold while he "looked" into it and came back and said " I went ahead and cancelled your hotel for no fee and your rental for no fee, I'm gonna transfer you to flight services to cancel your flight." Flight Services told me there would be a 200$ cancellation fee so I told them to reinstate my package which ONLY then they told me was non reinstatable. So I was left with a flight to Orlando with no hotel or rental. After hours and hours of complaints and transfers, Multiple representatives asked why didn't the prior rep direct me to flight services first. One rep asked me why didn't I call the airline first. I told them because as of right now your my travel agent I booked all three through you so its only right to cancel all three thru you. That's your job to make sure I have the best options available for my situation not leave me with a situation that's worse. So then they told me American airlines was responsible for my refund. So I took it upon myself to call American Airlines cancellation deptartment's supervisor and explain the nightmare of a situation Priceline left me in. They apologized and was in shock that priceline would cancel my hotel and rental first but informed me that Priceline purchases their tickets in bulk in advance and PRICELINE was responsible for my refund, and also that I should be compensated for their egregious mix up. So I called Priceline back to tell them and they told me that wasn't true The representative stated that the airlines told me that to "Get me off the phone. " They said the airlines needed to provide them with a waiver or and authorization code so i called American Airlines back and they said again the responsibility is on Priceline. They said they not liable until i take my first flight out of the city. Which again Priceline isnt practicing good ethical business practices with. I have left messages with 3 upper management officials in hopes to get this issue resolved.
I went online to rent a car. When it came time to pay for my rental it gave the option of a credit card or a debit card. I slected debit as I do not have a credit card. The information told me if I used my debit card, I would have to have my itinerary confirming my travel dates. I did have the information. When I went to rent the car Hertz told me they did not take debit cards only major credit cards and could not help me, I would have to call priceline. Priceline told me they did not do refunds and I told them they could not charge me for a service I did not use. They did give me a refund minus a cancellation fee. So in other words they just tricked me out of my money.
On 5/17/17 I booked a night's lodging at Comfort Inn West in Duluth MN through Priceline. It was my first (and last) experience with either of these companies. My wife and I needed to meet our realtor in Ely MN the next day and she had to work until 4 pm, so we needed a halfway place to spend the night.
Priceline won't reveal locations to you until after you book with them. I needed to stay on a route so we could make the appoint after an additional drive the next day of several hours. So, I erred and booked three bookings on what I had thought was our route, only to call Priceline and beg them to cancel, which they did for two of them, as they told me.
The third they refused, invoking some obscure cancellation policy that didn't apply to the other two bookings, I guess. So, I have heard that I was a no-show (of course, I was at yet a different booking that was on the route), they had held the room open and turned away business ( though they refused to supply the names of the people they had turned away, an obviously ridiculous statement on their part).
Bottom line? I'm out $74.96. Priceline sucks, as does Comfort Inn. Never again.
I had booked a flight ticket with the company for my parents. Then I contacted their people for a name change for one of the passengers and I was told that it can be done and I was charged $ 30.00 fee for that. I was sent a new itinerary with the corrected name. i checked on air India's site and helpline, the name has not been updated there. I have been speaking to priceline people for hours and hours, all calls on recorded line and after wasting a lot of my time, my issues has not been addressed and I am told by Air India that if your company does not resolve it before tomorrow I stand a chance of losing reservation. I have been speaking to priceline people back and forth but they have not resolved the issue. I have all the recordings of calls with me.
I booked an Express Deal in Carlsbad, CA . It was supposed to be a 2 1/2 Star hotel that would cost me over $100 per night.I thought it would be a great deal since when i found out the cost was $56 ! This hotel was the lowest rated hotel in the area and I could book on several other travel sites for the same low price that I paid. Dont believe anything ! And dont book biind with out reviews. My money is not refundable . This is definately a ripoff.
On 4/16/2017 I bid on a hotel room in Mexico international airport through priceline bedding process, what a mistake, in Mexico city , price line placed my bid of $50 on Krystal Urban Aeropuerto CD De Mexico 7 KM away which was advertising on all web sites at $51 with free cancellation , which means that price line saved one singe dollar When I tried to cancel and rebook in a hotel near the airport, I realized the nightmare dealing with priceline.
I was told twice if the hotel agrees they will cancel it , and they will call me in 1/2 hour which they never did. All the hotel advertisings are with free cancellation, but price line refused to cancel and they never even called me back Beware of price line they have a horrible customer service. as soon as they take your money you do not get any help from them. this will be my last time dealing with price line.
I was expecting my bid to go to Marriot , Hilton or Camino Real .the three of them were asking between $90 and $100 but instead price line bid $50 on a hotel room asking $51 what a scam.
I have wanted to report Priceline often on over the past five years. I work with local schools in arranging trips for youth to a multitude of events. Today one of my 14-year-olds , while in the process of deciding where we were going to go as a collective,... Press the wrong button and we ended up booking a $170 room for one night. I immediately got on the phone, and I immediately got on chat, and both representatives refused to refund that money regardless of circumstances. They told me that I had no right to it, because I did not purchase a protection plan before . I explained again that I had a group of children around me and that somebody either willingly or unwillingly pressed the button, and I was on the school budget and we cannot afford that… But if they would refund that money we would continue to use their services for a cheaper rate. They refuse to hear any of that and so our kids are now going to be unable to attend the meet . I am so extremely angry and the parents and the children are so disappointed. We are on such a tight budget, but this is ridiculous. There have been other issues prior to this, where either I or someone else has used them due to the rates that they display online, and again like today, they hired all of their fees until right at the end and you end up paying $30 more on average than what the list prices. Be very wary, and I just would not use them at all anymore. We have over 400 parents that are receiving a letter today , detailing what occurred through what agency , and to not use them. It is my firm belief that they are a very adept set of ripoff artists , using the system for game. I'm filing a report with the Better Business Bureau today as well. I hope this helps someone.
I wanted an affordable hotel room in North Dallas. The banner ad for Priceline showed a starting rate of $25/night at Best Western Plus Dallas Hotel and Conference Center, 8051 Lyndon B. Johnson Freeway, Dallas, TX. However, when you actually select a night to book a room (and I tried several different nights - Tues., Fri., Sat. and Sunday) for a one-night stay, the lowest room rate I could get was actually just over $70. I tried to phone the hotel directly to find out if the banner ad on Priceline was a mistake, and they said that they had no knowledge of any rates that low. I also tried to contact Priceline to ask if the banner ad I had seen was an error, but could not find any person online to discuss this issue.
Ironically, this sort of low price come-on or false price advertisement is specifically banned by the Texas Deceptive Practices and Consumer Protection Act (Section 17.46. subsections (9) & (10), Texas Business and Commerce Code, V.A.T.S.). But who enforces it?
My husband and I needed to rent a car in order to attend an out of town wedding. When all was said and done, we ended up paying $500 for a rental that was supposed to be $250, got charged their fuel fee when we had already filled up the tank, and were charged a toll fee from the toll company plus a bigger toll fee from Hertz. Here’s how it went down:
My husband booked the car using priceline.com, which requires paying in advance for the reservation. When we arrived to pick up the car, there were 30 or more kiosks and hundreds of people standing around trying to get a car.
I found an available kiosk and picked up the phone to speak to a representative. He explained to me that the type of car I had “reserved” was no longer available but he could upgrade me to a Mustang, which would be $29 a day.
I said to the rep, "I would prefer not to have a gas guzzler but if you don't have anything else available, $29 is basically what I'm already paying anyway, right?" The rep did not deny or agree, he just had me sign a bunch of terms and conditions on the screen and then directed us to where we could find the car.
When it came time to return the car, we filled up the tank because we know how they like to gauge you for gas if you don't, and when we dropped off the car, the agent looked at the fuel gage, jotted some stuff down, took the keys and then we left for the airport.
Since the agent looked at the fuel level while I was still sitting in the driver’s seat, it never occurred to me that she would lie and say it wasn't full, but when we looked at our credit card charges a few days later, there were charges for gas, a toll fee, and another $250 car rental fee.
Hertz said because I signed for the upgrade, their charges were valid, but at no point did the rep ever say that I was paying any additional fee before they charged my card. Also, if I already paid for something and then the company runs out of it, it's expected that the company either refund my money or give me something else of at least equal value- not scam me into paying them more money.
And the fuel charge? They said they would be happy to refund it if I could show them a receipt for the fuel we put in before returning the vehicle. Who saves a fuel receipt when on a trip to attend a wedding? NO ONE! Because why would you ever need to keep a fuel receipt for attending a wedding, unless you know you’re dealing with a company that rips people off, like Hertz or Priceline.
Overrating of the star level has been a problem with Priceline. They gave me a Super 8 in Santa Rosa NM, that they rated at 2.5 stars. This place would be lucky to make 2 stars, and more like 1.5 star. I got a Quality inn in Waco Texas that they rated at 2.5 star. This place is a 2 star hotel. I got the Hyatt Regency in Dallas that they rated as a 4.5 star hotel. This place shows 4 stars on the Hyatt web suit. This hotel has a small pool, no hot tub, and train noise. They keep over rating the star level to get more money!
I purchased an airline ticket from Priceline and canceled it the the next day.I paid extra for travel protection (AON) but nether Priceline or (AON) will refund my money .Why did Priceline charge me extra for the travel protection company (AON) if they knew they were no good.Why are these companies able to take paying customers money and leave them without any recourse for monies paid.
Made hotel reservations through Priceline and paid to them the "Total Cost" including taxes and fees. Upon arrival at the hotel we were required to pay directly to the Hotel an additional $22.95 per night or they would not give us our room (and, if we did not pay their fee they would charge us for the room anyway because it was less time than their cancellation policy required).
Yes, burried in their web page in some small print it states that their affiliate hotels are allowed the option to add more fees when you arrive, tired and no where else to go. Great way to keep the advertised rates low Huh!
Point is, Priceline is not up-front and honest when it comes to their advertising "Total Cost". It's not! But wait, my Priceline confirmation e-mail says "Paid in Full".....bull-s___, expect to pay more when you get there and there is no way to know how much that will be. Book your reservations directly.
My husband and I booked a rental car through Priceline at a decent rate and were very happy since we were traveling on a budget. When picking up the car Hertz my husband was asked what size car he reserved, and since I made the reservation and he didn't know, he said whatever was pre-arranged. The agent asked him to swipe his card for incidentals which was not an unusual request. We pick up our car, continue with our vacation, drop it off without problems. I check our credit card statement and not only did priceline charge us but hertz did as well! Upon further investigation, the receipt stated $140 upgrade fee. After reading other reviews, I see that this is a common trick and they just point fingers at each other. I am going to try to fight it through my credit card company.
Priceline.com LLC Reviews
Airline ticket had nickname on it, not matching passport. Called Pricleine for 2 hours for support. Most of time no one answers. Making contact on July 27, 2023 first operator says I need to call Delta who is the flight. I am Delta, they say it is who created the ticket is who has to change it. Operator says, "I need to call Italy, the 2nd ITA plane that I will be going on, and gives me that number." I call the number given- no such number. Call back Priceline, a different operator answers says call Delta, I explain what Delta already said. 2nd operator tells me to call Priceline number he gives me, that number no one answers after 20 minutes. I call back previous number for Priceline, 3rd operator tells me that it will take eight days to change the name on my ticket.
I also had a ticket directly through Delta for another trip when I came back from this one. They answered quickly, put me on hold for 2 minutes and changed my name for free without any charges or loss. Lesson learned- 3rd party companies find ways to not support and gouge customers. I also will fill out a compliant for the insurance company Allianz travel protection which I bought premium offer on the airline flight to Italy through Priceline. They responded cancelation was not acceptable for cancelation reasons.
I booked a trip (flight+hotel) with Priceline. Based on the itinerary I supposedly paid $28 towards the "Priceline seat reservation convenience fee". At the time of check-in and at the airport, we found the seats were not reserved. The Airline received no information from Priceline. I contacted Priceline several times and Priceline refused to refund the fees. So, I created a credit card dispute for a $28 fee. Priceline, in spite, decided to cancel our non-refundable return flight and hotel reservation. They never informed me by phone/email about these and were totally unexpected. This is an outrageous action by Priceline as I never created a dispute on the Hotel Reservation or Flight Reservation. I solely disputed the supposedly “PRICELINE seat reservation convenience fee” charged by Priceline. This was explicitly stated in a dispute created by Citibank's credit card.
As to the flight reservation, Priceline action is irrational, unilateral, and illegal as credit card charges were made by American Airlines (not Priceline) for the Airline Reservation (tickets) were never disputed by me, and the ticket reservation was fully funded by my money. American Airlines was in full receipt of the funds. Priceline had no cost included in Air Tickets Reservation charges charged on my card, and the Airline Reservation along with Hotel Reservation was never disputed by me. The only item of the dispute was the PRICELINE seat reservation fee, a convenience charge, which never got fulfilled by Priceline/Airlines. I have several times called Priceline and talked to several agents and two supervisors. They have never called back/emailed to resolve this.
On July 19, 2023, I made my last attempt to sort this issue with Priceline. I called Priceline and I talked with the Priceline Flight Department agent who said she cannot provide me with a hardcopy/email but can verbally provide the cost breakdown. During this process, she investigated trip itinerary details and found the seat reservation/selection transaction had failed on the date of booking of reservations and was not passed to the Airline. She stated that the $28 charge corresponding to it should not be on my trip and contract. She also said if it has been charged to a credit card then Priceline will refund it. This was a total shock given on July 12th Priceline officially responded to the credit card dispute with an invoice which has $28 Convenience Charge. The agent resolved Priceline never charged the credit card the $28 fee. They just charged the Hotel Reservation cost.
I wanted to confirm the above information so an hour later I called again. This time the agent stated $28 charge is valid and non-refundable. So, I asked for her supervisor. The supervisor, Ms. Isabel (Agent id# MFW), also stated $28 is a valid charge. When I told her about the previous agent’s statement, she initially pushed back on it but then eventually confirmed Priceline was not able to send information to the Airlines. The transaction failed on May 12, 2023, the day I made the reservations. She informed me that for some odd reason, this was not caught by Priceline, and it was not reported to me. Also, she could not figure out why the same charge of $28 for the PRICELINE Seat Reservation fee still appears on my trip itinerary and the contract. After divulging this information, she refused to talk further stating my trip on her system had been tagged with a credit card dispute which forbids her and her colleagues from talking to me further. She also informed I cannot further talk to any Priceline employee about this trip. Further, Priceline has not refunded my Hotel Charge, as they promised in the cancellation email.
I seek your help in resolving this issue with Priceline. Given I had to rebook the reservations, at my cost, I lost approximately $4675.78. I believe Priceline should compensate me for this. Also, Priceline has not refunded my Hotel Charge of $866, as they promised in the cancellation email.
On approximately April 28, 2023 I made a hotel reservation for myself and my son thru Priceline for the Marriott Maui Kahului Airport hotel for June 11 - 12, 2023. The amount charged to me was $996.08.
When making this reservation I was assured that as long as the hotel agreed it could be cancelled prior to the date of arrival. Yesterday afternoon, May 11, 2023, I contacted the hotel by phone and spoke with the front desk manager. He had no problem in agreeing to cancel the reservation and told me to have Priceline call to confirm. This is where the situation deteriorated to the present frustrating place.
After calling the primary Priceline number and being prompted to enter my Priceline trip # (289-583-815-16) I was automatically switched to Booking.com where I spoke to a young lady and again provided the Priceline trip #. She informed me that she could not find my trip because Booking.com uses a different set of numbers --- which of course I'd not been provided.
She provided me a different phone number for Priceline, but it ended in the same circular routing back to Booking.com. And since Booking.com claims to be “unable to retrieve my reservation” the practical consequence is that I’m unable to cancel my reservation — thereby initiating full charges accruing to Priceline. As this appears to be standard operating procedure for Priceline, I trust I am not the only person to end up in this obnoxious loop. It merely seems to serve as a rather underhanded means for Priceline to prevent customers from cancelling reservations that would otherwise protect the customer’s payment from being charged.
Furthermore, a detailed search online failed to find any way around the problem, no additional resources for Priceline were evident. At this point, I am attempting to receive a refund in full for the $996.08 that Priceline is wrongfully holding.
I booked a hotel room for the night of Friday Aug. 26, 2022 on Wednesday Aug. 24, 2022. It was not a 'price breaker' or 'we pick for you' or 'last minute/late night rate' deal. It was a standard booking with up to 24hr cancellation policy.
The room was for a Football Jamboree that my 14yr old son's team was to play in. The same day I booked the room I found out only 6hrs later that two of the other teams had Covid and weren't going to come so they canceled the jamboree. I contacted Priceline right away to cancel and they refused to cancel my reservation.
They said that there was a "no cancellation policy" which wasn't the case. I called the hotel themselves which was The Best Western Plus Tree House in Mt. Shasta California, and they informed me that there was no cancellation policy for their hotel and that they had no involvement with Priceline until the time of check in.
They made it clear that they do not take consumers money and hold it like Priceline claims.
When I called Priceline to request a refund the automated system recording had been changed since the last time I called in about 2wks ago and now the automated phone system said there is no cancellations allowed good bye.
It is still more then 48 hrs to check-in so well before the 24hr cancellation window and Priceline has refused to refund my money. So at this point it is considered theft. I am going to try to file a police report for it but don't know if I can? This is crap. Priceline is the worst!
I want their entire business shut down for false advertisement; changing terms without proper notice; and most importantly for Theft!?
Priceline.com uses a Algorithm that when you book a ticket and choose a day and time and go to complete Booking. It will tell you that the flight is no longer available. Then give you a higher rate. When you call the representatives will tell you a even higher rate and try to get you to purchase the inflated ticket price fast.
I used a different computer 5 hours later the same flight was there at an even lower price than when I first tried to book. The Attorney General needs to investigate Priceline.com for fraud.
Vacation package was booked to New Orleans Louisiana, Sept 4-Sept 9. Hurricaine hit , trip was cancelled, I received confirmation that hotel was cancelled on Sept 3rd. I also received a refund from American Airlines for fkight. I have contacted Priceline on several occasions requesting a refund, the customer care representative stated that Booking. com should refund the cost for the hotel, booking.com stated that priceline should pay.
This back and forth went on for approximately 3 months. In the meantime I contacted my credit card company who is in affiliation with Priceline to dispute the charges and was told that I needed to resolve the matter with Priceline or contact a lawyer because they ( credit card company) has to go with what priceline told them about the charges. I sent documentation to the credit card company to support my claim, they still refused to dispute the claim.
On February 21, I received a e-mail from priceline stating that I would receive a refund in the amount of $912.40. On March 8th i contacted Priceline about the refund and was told that I WOULD NOT be receiving a refund because I disputed the charges. I told the customer care representative that I did not know that disputing a credit card charge would negate a refund. I have spent approximately 6 months trying to get a refund. The customer care agents at Priceline did not seem to care and basically said to bad because you will not receive a refund from us.
I booked a hotel through Priceline. I am a gold VIP member of Priceline. A hotel maid tried to correct a freezer compartment that was full of ice by turning the thermostat to coldest setting which ruined expensive medication and food. Priceline had no communication from the owner of Ramada by Wyndham Anaheim even though Sam said he would send information to Priceline so I could go through them for compensation.
Priceline would not agree to any financial compensation but instead offered over the phone a future 15% discount providing I would agree to that prior to them sending anything in writing. This in no way was satisfactory and they would not have anyone else considerate in their organization.
I made and paid for a car rental reservation at the same time I booked a round trip flight with Priceline. When I tried to pick up my rental car, I was told my reservation was in a name that did not match my drivers license. My reservation had my user name for Priceline website. I called Priceline customer service and was told there was nothing they could do and I could not be refunded. The rental car company said the only adjustments that could be done had to be through Priceline.
It is completely ridiculous to not prompt for the drivers name on a car rental reservation but does so for airline tickets. My reservation email is my first and last name and my credit card that I used for the reservation is my first and last name.
Keeping funds for services not rendered is called stealing. I was not asking for anything other than what I paid for. Terrible customer service. Horrible business practice to flat out refuse to assist a consumer. Misleading false advertising on the website that says you can cancel up to the reservation date and time is not true. I wasn't asking for the cancellation of my reservation but thought that was an easy fix. I was at the car rental counter 30 minutes before my reserved time.
I will never use Priceline or its affiliate companies. This experience has made me aware of the companies that are affilated with Priceline. So I will never use Kayak.com, Agoda, Rentalcars.com or Bookings.com. It is pathetic to be a Billion dollar company and keep hard earned money by mislead consumers. Buyer beware.
The lessons I have learned are as follows. Never book or pay in advance. Do not use third parties for anything. Read consumer reviews where ever they are available such as this. Always use a credit card so charges can be disputed. Write positive reviews for companies that give you what you pay for and treat their customers with common courtesy.
Priceline.com advertised $52.00 per night at one of three hotels: Silver Legacy, Circus Circus, or Eldorado in Reno, Nevada. It also advertised "See the hotel immediately after you pay". I paid immediately but was charged much higher rate. I talked to priceline.com online-chat operator who verified the $52 per night offer and referred me to phone No. 888-850-4695 to speak with Mohamed A. with an identification pin No.
Mohamed A. also verified the $52 per night online offer and advised me to file refund request attached with hotel invoice after my stay. If I did not receive the advise for refund request I would have cancelled my reservation and got refund right away. After my stay at the hotel I filed the refund request following the instructions and ATTACHED HOTEL INVOICE, BUT WAS DENIED. Priceline.com insisted that I show EVIDENCE OF $52 PER NIGHT OFFER.
I was unable to print the online offer of $52.00 per night because it was from the previous weeks. Priceline.com offers different rates everyday, and there hasn't been $52.00 offer ever since. Priceline.com is a FRAUDULENT ONLINE TRAVEL AGENCY and SCAMMER!!!!!!!!
I was robbed. I needed to stay at a hotel for a single night in two weeks time and reserved a room at the Hotel Zamora in St. Petersburg Beach, FL via Priceline.com. The wrong date was reserved by the web site - or - the right date never accepted; which one we'll never know. The Priceline.com web site chose and reserved the room for the VERY NEXT DAY with no cancellations being able to be made in less than 48 hours which meant a simple web site error would cost me $200.
I called Priceline a total of 8 times and The Hotel Zamora 5 times explaining their mistake to customer service reps who simply read from a script stating there was nothing they could do. Both Priceline AND the Hotel Zamora, both refused to acknowledge the computer/network/web site error despite the website showing my attempt to reserve the actual day I needed! Both pathetically hid behind policy excuses with The Hotel Zamora stating their policy offers no "modifications or exceptions," nor can they change dates despite it being an error and "it's clearly a Priceline glitch, not ours," while Priceline stated multiple times that "the Hotel is the only one who can make the exception or modification," and "we can't make contact with the Hotel."
Now, I'm out $200+ for absolutely NO REASON other than no one wanted to step up to correct a very simple problem. Since the Hotel benefitted from my loss, I now have to take the Hotel Zamora to Small Claims Court where either an Attorney for Zamora Hospitality Group, LLC or an officer/member of the LLC must show up to court.
You think better business sense would prevail and they would simply correct the date to keep a customer happy instead of having to pay people (an Attorney or a 'Member' of the LLC as per FL Small Claims Rule 7.050) to sit in court all day and risking more bad reviews on their site? NOPE! They'd rather steal from the little guy hoping he'll do nothing about it and keep quiet!
This company gives you a reasonable binding estimate for moving your household good; but what they don't tell you is when the moving company they find you comes out that company will turn around and charge you 3 to 5 the amount of the binding estimate priceline gives you. Also, the mover also ends up coming out with a truck that can't fit all the stuff you told them you planned on shipping. I wanted to get the most accurate estimate for my move that i could and offered to either allow them to send somebody out or do a virtual tour of all the stuff I was shipping but the representative Russell Swanson assured me that we didn't need to do that. He asked me a series of questions about my belongings that I wanted to ship and told him multiple times about what I had and still missed items like my washer and dryer. Once I figured out that he missed this I called priceline and they told me that it wouldn't be more than a couple hundred bucks to add the missing and did not need to do another estimate with me. My binding estimate was $2501.00 and moving day it turned into $8664.81.... Next time I am definitely going to find a place that will have some come out to my place to get me a way more accurate estimate or even a virtual walkthrough I don't want to get caught in this kind of mess again. I honestly feel like I paid this company almost $900.00 to f**k myself over and highly do not recommend using this company to help with moving your belongings.
When I called to complain all I got was sorry you will have to cancel that reservation and reschedule for where I wanted to be which is Cranberry PA. They keep the money and if the hotel feels like it they might refund full price of half. I dont understand how they can book a room where ever they want then make the consumer to be the idiot. L just wanted to transfer the reservation where I had originally book?
Quality Inn & Suites, Grinnell, IA
When booking with Priceline there was no noticeable indication of this either until AFTER I booked and they had my money. I NEVER would have used them had I realized this as my life is crazy and I often have to change things due to changing obligations. Both the hotel (Quality Inn and Suites) are deceptive and uncooperative, only out to make a buck off of unsuspecting consumers.
Spoke to them to book my room several months out. Agent suggested that instead I go online and book through one of the internet third parties to save money, never mentioning that by doing so cancellation and changes would not be honored.
Used Priceline, not realizing the policy until AFTER booking as it was buried in the fine print.
Imagine how much extra money the hotel is making by sending people to do it this way - Priceline pays them upfront, then if a person needs to cancel they can rent the room again, making double. The only one hurt is the poor consumer that needs to cancel.
Both companies are deceitful and untrustworthy. Stay away!
Over the last few months I was using Priceline every time I traveled. I will no longer use them. DO NOT trust that they are going to do right by you. I used the VIP hotels offered and did not have any complaints. I decided to try the Priceline Deal where they show you 3 hotels for one price. One of the hotels included was the one I had stayed at on my last 3 trips to GA since October 2020. I traveled once a month and stayed 5-7 days. each trip. So I have spent significant money using Priceline. It is a scam.
The hotel I got requires me to pay $10 a day for parking. There was no deal when you add in the parking fees. I was ignorant to believe that my business mattered to Priceline. Priceline says they cannot control the hotels. In order for them to offer deals they are working with the hotels so they know exactly what they are doing. If you attempt to use that lowest deal trust and believe that you will get the hotel that you least likely would choose. Priceline has lost a customer.
On 12/30/2019 I made a car rental reservation with Thrifty Car rentals through Priceline. Due to the corona virus and the travel restrictions that the President and several states have imposed, it is impossible for to honor this reservation.
I have asked for a refund or travel credit but was denied. At aime like this when people are suffering and dying from this pandemic, I think it is unconscionable that Priceline would act this way in a time of crisis.
Paid $309. for expressdeal on priceline for car rental for a trip planned wedding in florida that got cancelled because of covid-19. Called priceline and they would not give a refund or credit because of contractual obligations with thrifty car rental. Called thrifty car rental and they said priceline does not pay thrifty anything until the car is picked up and that if i had prepaid thrifty they would have refunded or credited me.
priceline just wants to steal the money and uses thrifty as a foil. beware of priceline as they r ripoff artist. never prepay anything and never use priceline as they r a RIPOFF. good expensive lesson for me but plan on telling as many as possible that priceline will rip u off if they get a opportunity to with prepaid car rentals.
I usually can rely on Priceline to find me the best deals on hotels, but they scammed me this time.
Priceline system offered me an Express deal in Vestal, N.Y. at a 3 star hotel for a very reasonable price. Express deals are booked blind - you don't know the hotel until you've booked and paid. But the system hinted that I've stayed there before.
Great. I've stayed at two hotels in Vestal. A Hampton Inn which is a gorgeous property, and a Quality Inn which was VERY much less than stellar and my wife made me swear never to book her into such a place again. I made a calculated decision. You guessed it, the booking turned out to be the Quality Inn which is most definitely NOT a 3 star property =misleading advertising. Strike One.
Contacted Priceline immediately to cancel. I can't take my wife for her birthday surprise to a low end hotel. The agent hummed and hawed and said I need to call their Flight Reservation department to discuss the booking. We aren't flying anywhere, but OK. Strike Two.
Long story short, no cancellations allowed. You're stuck with your booking, no mercy. Strike Three and I'm out cuz I'm certainly not staying in that hotel even if you pay me. Priceline definitely not customer oriented.
But the good news is I booked a room at the Hampton anyway and looking forward to our stay there, but no thanks to the folks at Priceline.
Priceline I booked a vacation package for 455.00 after I booked the package they told me the flight and hotel was unavailable but not only did they charge my card and took the money out of my account and never booked my package they overcharged me and took 630.00 out of my account now they telling me I have to wait a week before I can get my money back.Priceline is a total fraud and they have false advertising..
I attempted to make a hotel reservation with Priceline and was declined four times. I was on the way to the hotel, so when I got there I used another form of payment to pay for my room. The next morning I received a confirmation for the room that I attempted to reserve...meaning sometime after I logged offline, Priceline went ahead and charged my card that it had declined 4 times before.
I called several times to have my funds applied back to my card. The last person who was supposed to be a supervisor: Marco;5260422, said you will not be getting your money back. We: Me, My Family, My Company would use price as first choice to book trips, vacations, cruises ect. There is a lot of money that Priceline made through us.
NOT another copper penny. NEVER AGAIN. Right is right and wrong is wrong. And I will spread the word.
On July 9th, I used the Priceline.com app to find a car rental in Miami, FL. Knowing Priceline guarantees lowest prices, I felt I would have no issues finding the lowest price in the area. The displayed some choices, of which I chose Fox Car rental, which happens to be outside the airport and one needs to get out, take a shuttle to get to their building (I am guessing is the reason for their lower prices).
I chose an economy car, and with insurance and taxes, the total came to about 38. I was happy with it. I felt it was booked, done and my car would be waiting for me. I found out to my dismay once I took the shuttle all the way to the airport that they claimed my "economy" vehicle was not available. As a result they would have to upgrad me to a standard vehicle. They charged me extra for the upgrade when I felt they should not have charged me since this was their problem not mine.
Their upgrade was to a small Toyotal Corola which I do not consider "standard size sedan" it is pretty small. They also informed me that although I had paid extra on the priceline app for insurance that it did not really cover my car and they had me jump through hoops, showing them documents of my own insurnace or they would not let me take the car out. They had me sign all kinds of liability papers, making the whole experience very awkward.
I was quite upset that my price jumped up over 50 dollars and that my insurance I paid for was not really covering me. This to me is a perfect form of false advertisement and lack of quality control between priceline.com and the companies it uses. I am very dissatisfied and feel this is unacceptable. What is more, when I tried their customer care on their website, there is NO way to find an actual live number, and on their chat program, the person supposedly doing the chat support with me blew me off, saying they have no policy to give me a refund or credit.
They said they may email me with a coupon toward my future purchase as if I would ever use them again. I am posting on all my social media letting them know NOT to use priceline.com and certainly not use fox rental services.
THIS IS A SCAM AND MONEY GRAB. The company has poor/non existent customer service, customer communication and/or invoicing to support billing, and no product return instructions. The online focus is to get your credit card information and auto-bill you monthly. Additionally, when they AUTOMATICALLY take money from your account from a company name that does not match the products.
So it looks like this company stopped one product scam and started saw a new one. I signed up, added my debit card information to cover the shipping (only). I received the products. I cancelled immediately to ensure my debit card was not charged after the trial period (the product take 7 days to arrive, but the trial starts the day you order the free trial).
Needless to say, even though I cancelled immediately, 14 days later my account was charged by two different companies; MayFairGarcinia.com and Overlea Green Coffee for $89.97 and $88.97, the product were auto shipped without and invoice with the amounts charged to my card. I received, no email notification.
When I called the 800# that included on the debit transaction on my bank transaction (on weekends) a cryptic message plays and I was disconnected. These charges continued for 4 months! Over $897 in charges, along with a random charge of $8.90 on March 28, 2019 that was followed by another charge of $89.97 (again no invoices to support the charges they freely made to my account).
I finally had to cancel my debit card used to pay for shipping. I had no idea what these large amount were for since I never ordered Garcinia Green Coffee products. The last package I received, I noticed a Customer Service Number on the Address 800-670-0564, so I called it (apparently it only works Monday-Friday between specific hours).
I requested the address to return the products for a full refund. They tried to talk me into keeping the products at a reduced cost. Please note: I have not received the second product. They did not give me the return mail address or provide instructions. I have not opened the products they sent and will return the products to the sender.
Said they would provide a refund for the last month, but not for anything over 30 days is non refundable, even if the packages were unopened, none of the packages were opened, except for the free trial product. I did not like the product, I can buy comparable products for a FRACTION of the costs (Roc and Neutrogena), not sure why anyone would pay $178+ per month (every 30 days!) for this product. Overpriced and a money grab!
PRICELINE I booked a vacation for 4 days with round trip airfare, hotel and car. I paid the agreed price that states on the Priceline website includes air, car, hotel plus fees and taxes. When I got home I received a bill from the car rental company. Priceline says call Alamo, Alamo says call Priceline.
A complete fraud on the public. Not what I agreed to, not what their offer said it included, cost me an additional $480 and is completely opposite from what their site offered. Consumer Ripoff.
Falsely advertised the vacation package as all inclusive on costs for air, hotel, and car. It was not yet took my money. San Angelo TX
I was overcharged for services
My complaint is two fold: The Rodeway Inn in conjunction with Priceline.com has found a loop hole whereby they can obfuscate the room deposit fee in the website, so that it is not obvious to the buyer without first clicking out of the transaction page or expanding a link located outside the immediate itemized list of charges/fees, that by submitting the authorization to process the credit card payment, does NOT guarantee the fulfillment of all fees required to complete the reservation and thereby does not guarantee the reservation.
Priceline.com has streamlined the reservation process and makes it very easy to quickly book a room, but at the expense of not clearly disclosing all REQUIRED fees for a particular hotel. What works for one hotel in Priceline, clearly doesn’t work for all hotels. For example: If you book a room for Extended Stay tonight and you book another room at Rodeway Inn for the following night, both via Priceline, and let’s assume each hotel charges you the exact same amount of $60 in total.
Which as it turns out works out perfectly because all you have is $145. When you check-in to the Extended Stay all goes well, the clerk takes an imprint of your credit card but doesn’t charge you a deposit at check-in, you stay the night and sleep well. However, upon checking into the Rodeway Inn the following day, the clerk tells you they require a room deposit which you don’t have and shows you the door without a refund. So now you have no room and not enough money to find new accommodations.
My second complaint is this: with regard to the handling of the request to issue a refund. It was dealt with in an unprofessional manner and made me feel as though I was being strong-armed and robbed because the clerk tells me to take it up with Priceline and then Priceline tells me they have to call the hotel, which then denies the request and denies any consessision or any part of the reservation money already paid.
It seemed as though they have had lots of practice stealing money from people due to how effortlessly and routine it felt, not to mention their, 'oh well better luck next time,’ disposition.
I fully paid for a two night reservation from Priceline and was confirmed for Embassy Suites. Three days prior to check I asked embassy suite if they could change check in to monday instead of sunday thru the next two days.......Embassy suites said call Priceline. Priceline said they could change anything even though it was 3 days prior, I said ok well I might not arrive until monday I guess you guys are just going to beat me out of my money for sunday since you cant switch.
When I arrived to Embassy suite on monday.....shockingly the front desk said priceline took my money not only for sunday but monday as well and resold the room, they made me a no show for sunday checking and ignored that I had paid for multiple days.....even if I didnt use my sunday night I had also paid for monday night. The hotel apoligized and asked me to call priceline to have reservation reinstated.....someone from the phillipeans answered and said they couldnt help, not only did they take my money andvresale room twice, but they also cost me another night I had to rebuy again.
Booked a car rental from the Dublin Airport through Priceline with Dollar car rental. Once in Dublin, found that the rental would be handled by Thrifty and billed by Hertz.
Priceline contract was for 134 euro plus add-ons. Hertz billed me 341 euro plus add-ons. I signed for and am not objecting to the add-ons but did object to the 207 euro increase in base price (plus additional tax). Thrifty and Hertz refused to honor the contract I had thru Priceline.com.
Filed a complaint with Priceline. The original person I talked to at Priceline said this was clearly a case of over charging. However, when I received the final response from Priceline, they sided with Hertz saying only that the bill was correct.
Obviously, Priceline doesn't stand behind their contracts with their customers. From now on I will book directly with the provider - but definitely not Hertz!
Priceline and Kayak are a Rip off.......
My Priceline booking reference 147-534-573-20.
Firstly Priceline website does the booking which is not in line with what they show you at the time of booking. So for me system changed the room type from Oceanview to partial oceanview on its own.
Secondly they also said they have the Best price Guarantee but Agoda had same room for same dates at much lesser price and the difference was more than 10%. Priceline was not ready to accept that and tried to prove that their system shows their price is cheaper. I even was ready to send the PDF file as proof but they wont accept any file from outside.
Thirdly the website said you are booking a Hotel room with Flexible Cancellation until 12:00 AM on 07/14/2018 (HST) but when they printed the reservation slip it had a different cancellation policy. It said if you cancel before 23rd Jun they will allow you to cancel without any penalty otherwise you have to pay for the 1st day charges. But I have made the booking on 05th July. This is unethical
I called up the i-800- priceline number and went through harrowed experience where they apologized but were not even ready to fix the mistake in the type of the room. Nor let me cancel without a penalty of 1 night.
Firstly Kayak is at fault for trusting a website which has so many issues.
Secondly Priceline is a cimplete Rip off and will suggest everyone to be very careful with using both these online sites. I am not sure if this is true for the entire Booking.com holding online sites. Priceline was a complete Rip off.
Rented a car with Priceline for a set price. Once on location the price change drastically. Priceline was no help with the baits and switch operations. Never will do business with Priceline again.
I tried to book a room on Priceline and they advertised a price that I agreed to and clicked to book room button. After entering my billing info, I was transferred to my Paypal account for billing. I authorized the billing and was transferred back to Priceline only to end up in an endless loop of my transaction was processing. After waiting for 20 minutes and getting a website not rersponding error, I clicked out of that screen only to receive a message from Priceline that the room was no longer available at the rate advertised, but if I wanted to pay $80.00 per night more, I could still get the room. I declined and checked my Paypal account only to find that although the refused to sell me the room at the advertised price, they still tied up the full cost of my booking in my Paypal account.
We recently had to cancel our trip to Kauai, Hawaii because the owner of the condo we were going to rent emailed us to tell us that he had a court order to sell his condo and would therefore need to cancel our reservation. I received the email at work on February 16 and at that point my husband and I attempted to find alternate accommodations, however, because our trip was booked for March 31, the accommodations that were available were few and far between and at a much higher cost. My husband and I made the decision to cancel and hopefully rebook at a later date. We called RBC Visa Rewards (we had booked the flight on points) and they advised that we could cancel but we would be charged a change fee by the airline and RBC Rewards in order to rebook/receive a credit. We agreed to this because at least we weren’t losing everything…
Meanwhile, I had booked a rental car on February 14 (obviously not knowing that our accommodations would be cancelled a day later). I used autoslash.com to get quotes and when I clicked on the link for the quotes it took me to priceline.com. I booked the car rental with Budget Rent a Car (I thought) and paid the full amount up front to ensure that we had a solid reservation. We received a confirmation email and thought everything was fine.
Once we had made the decision to cancel/postpone our trip, I used the link in the confirmation email to contact the rental company to advise that we wanted to cancel/change our reservation. At that point we realized that priceline.com had put a clause into the rental agreement “You have been charged for this rental car reservation. Your rental car reservation is non-refundable, non-transferable and non-changeable even if the reservation is not used.” How is a company even allowed to have such a clause – if they are not providing a service or providing a product – how is this even legal. From what I can tell they only do this with car rentals.
My husband spent at least two hours on the phone with them trying to get them to be reasonable and understand that we had no intention to cancel this vacation – we were going to celebrate my retirement and my husband’s 50th birthday – we were NOT going to cancel. All they kept saying is that this is their “policy”. We asked them if they would give us a credit that could be used at a later date (as was done with our airline tickets) but they would not even consider this (we were also willing to pay a “cancellation fee”). I decided to go to social media and went to their Twitter account – I received a response back almost immediately because I posted the following:
Buyer Beware!! DO NOT USE Priceline to book rental cars. They add a no cancellation/change/refund clause to bookings. The rental car companies that Priceline is "representing" never get the money either. Priceline is scamming the customer and the business they are "representing" (I can send you the full conversation is you are interested.)
The other interesting thing is that they try to blame the rental car companies, however, the rental car companies have nothing to do with this – my husband also called Budget Rent A Car and they said that if we had booked through them directly we would have had many options – cancel, change, credit, etc… Our Visa statement was charged by Priceline Rental Car – nothing to do with Budget – so we are pretty sure that the rental car companies never see any of this money. By the way this isn’t just a one or two day rental – this was for a month so the cost to us is $1300 US ($1800 Cdn). We believe this is theft/fraud/scam. Have you ever heard of other companies having this type of non cancellation/change/refund policy? If so, how are they allowed to do this?
All we are asking is for them to do the “right” thing. Looking at their website, facebook, etc – it seems that their business model does not include any customer service – just make/steal money!
Thank you for your time and if there is anything else we can provide or you would like to discuss further, please do not hesitate to contact us.
I made a online reservation and paid for a rental car to use in MI. Priceline already charged me for the car, $185.38, then Avis charged me 145.12 for the same car. Once I seen my statment I called Priceline, they said there are no refunds and that Avis would have to cancel. I said, you charged more than Avis did, the customer service rep said that price I got from Priceline is not given to the average customer, yet Avis charged less. They also told me it was for a SECURE reservation, obviously it was not secured!!!!!! This company is a fraud and is overpricing customers. Now, they need 10 days to investigate and call Avis to verify that I rented a car during business hours. Priceline is trying to make Avis do the refund even though it was $40+ dollars cheaper. I want a refund from Priceline as this company are crooks and thieves!
I bought an airline ticket for a business trip on September 15, 1917, the same day that I had a regular checkup at my doctor. I felt fine, and there were no problems with my health. However, the following day, on September 16, 1917, I suffered an attack of diverticulosis, which can be very painful. I was in the ER on September 16, for 7 hours.
I was put on antibiotics, and I waited to cancel my trip on September 19, hoping that I would feel better by then. When I reported the cancellation to Allianz, they emailed me an 11 page document to fill out, including a letter from my doctor stating why I couldn't travel. That, along with the rest of my documents were sent in to Allianz and received on September 29, confirmed in an email. Later, over the phone, they claimed they didn't receive my documents until October 6.
Stating that I was sick when I booked my trip, (entiredly untrue), that I didn't qualify to receive the insurance refund. I also found out that Delta and Priceline get to split the money they won't refund me. Why on Earth why I book a trip when I was too sick to travel? How would that benefit me? I was greatly disappointed, and have never cancelled a flight in my life, and I am a frequent flyer on Delta.
Since they refused to refund my money, I am disputing the charges through my credit card company. I will NEVER book anything through Priceline and purchase their bogus Allianz Travel Protection. Pure robbery!
Booked priceline hotel attempted to cancel and they would not. Room smelled strongly of smoke and was filthy. Gave front desk key back after looking at room.spoke to priceline again who said after an hour they would have to contact hotel for refund. They told me to call back today. I did and they said manager was not at motel they would have to try later to see if manager at hotel would refund money. They also said I spend the night at motel which I did not have the key back after looking at filthy unsafe room which smelled of smoke and had boards on wall. Total tome spend on phone with priceline with no resultion 3hrs and was told they would call me if they got in touch with motel manager
Through my bank, in March I disputed an upcoming Price Line Hotel charge for Barcelona in Nov 2017 because they did not honor their own price guarantee. The charge amount was reversed on my April credit card statement nd I thought the matter was laid to rest. I even went so far as to destroy all the documents I sent to the Bank in support of my dispute.
Today (July 10) I got a letter from my bank dated June 27, 2017, that the dispute has been resolved-in Price Line's favor and the charge will be put back on my ledger. Since I now had to pay for the hotel I decided I needed to stay there and get the reservation information from the PL website. What I found today was that the reservation was cancelled.
I called both my bank and PriceLine. The final discussion with PriceLine (with the Bank rep also on the phone) was recorded by me after I announced that to all concerned
I was told by "Ace" of the PL refund dept that even tho PL cancelled the reservation at the time of my dispute (March), the room is not available and I was still obligated to pay for it.
There is nothing in the rebuttal information sent by their advocate to my bank that indicates they will cancel any disputed matter and hold the purchaser responsible. How does a company expect someone to pay for services not provided?
I called to book a travel package and due to the weather in Orlando, Florida I called to switch the package to Virginia Beach. The representative told me that he can't switch anything from his side but he can see about a FULL refund. He placed me on a hold while he "looked" into it and came back and said " I went ahead and cancelled your hotel for no fee and your rental for no fee, I'm gonna transfer you to flight services to cancel your flight." Flight Services told me there would be a 200$ cancellation fee so I told them to reinstate my package which ONLY then they told me was non reinstatable. So I was left with a flight to Orlando with no hotel or rental. After hours and hours of complaints and transfers, Multiple representatives asked why didn't the prior rep direct me to flight services first. One rep asked me why didn't I call the airline first. I told them because as of right now your my travel agent I booked all three through you so its only right to cancel all three thru you. That's your job to make sure I have the best options available for my situation not leave me with a situation that's worse. So then they told me American airlines was responsible for my refund. So I took it upon myself to call American Airlines cancellation deptartment's supervisor and explain the nightmare of a situation Priceline left me in. They apologized and was in shock that priceline would cancel my hotel and rental first but informed me that Priceline purchases their tickets in bulk in advance and PRICELINE was responsible for my refund, and also that I should be compensated for their egregious mix up. So I called Priceline back to tell them and they told me that wasn't true The representative stated that the airlines told me that to "Get me off the phone. " They said the airlines needed to provide them with a waiver or and authorization code so i called American Airlines back and they said again the responsibility is on Priceline. They said they not liable until i take my first flight out of the city. Which again Priceline isnt practicing good ethical business practices with. I have left messages with 3 upper management officials in hopes to get this issue resolved.
I went online to rent a car. When it came time to pay for my rental it gave the option of a credit card or a debit card. I slected debit as I do not have a credit card. The information told me if I used my debit card, I would have to have my itinerary confirming my travel dates. I did have the information. When I went to rent the car Hertz told me they did not take debit cards only major credit cards and could not help me, I would have to call priceline. Priceline told me they did not do refunds and I told them they could not charge me for a service I did not use. They did give me a refund minus a cancellation fee. So in other words they just tricked me out of my money.
On 5/17/17 I booked a night's lodging at Comfort Inn West in Duluth MN through Priceline. It was my first (and last) experience with either of these companies. My wife and I needed to meet our realtor in Ely MN the next day and she had to work until 4 pm, so we needed a halfway place to spend the night.
Priceline won't reveal locations to you until after you book with them. I needed to stay on a route so we could make the appoint after an additional drive the next day of several hours. So, I erred and booked three bookings on what I had thought was our route, only to call Priceline and beg them to cancel, which they did for two of them, as they told me.
The third they refused, invoking some obscure cancellation policy that didn't apply to the other two bookings, I guess. So, I have heard that I was a no-show (of course, I was at yet a different booking that was on the route), they had held the room open and turned away business ( though they refused to supply the names of the people they had turned away, an obviously ridiculous statement on their part).
Bottom line? I'm out $74.96. Priceline sucks, as does Comfort Inn. Never again.
I had booked a flight ticket with the company for my parents. Then I contacted their people for a name change for one of the passengers and I was told that it can be done and I was charged $ 30.00 fee for that. I was sent a new itinerary with the corrected name. i checked on air India's site and helpline, the name has not been updated there. I have been speaking to priceline people for hours and hours, all calls on recorded line and after wasting a lot of my time, my issues has not been addressed and I am told by Air India that if your company does not resolve it before tomorrow I stand a chance of losing reservation. I have been speaking to priceline people back and forth but they have not resolved the issue. I have all the recordings of calls with me.
I booked an Express Deal in Carlsbad, CA . It was supposed to be a 2 1/2 Star hotel that would cost me over $100 per night.I thought it would be a great deal since when i found out the cost was $56 ! This hotel was the lowest rated hotel in the area and I could book on several other travel sites for the same low price that I paid. Dont believe anything ! And dont book biind with out reviews. My money is not refundable . This is definately a ripoff.
On 4/16/2017 I bid on a hotel room in Mexico international airport through priceline bedding process, what a mistake, in Mexico city , price line placed my bid of $50 on Krystal Urban Aeropuerto CD De Mexico 7 KM away which was advertising on all web sites at $51 with free cancellation , which means that price line saved one singe dollar When I tried to cancel and rebook in a hotel near the airport, I realized the nightmare dealing with priceline.
I was told twice if the hotel agrees they will cancel it , and they will call me in 1/2 hour which they never did. All the hotel advertisings are with free cancellation, but price line refused to cancel and they never even called me back Beware of price line they have a horrible customer service. as soon as they take your money you do not get any help from them. this will be my last time dealing with price line.
I was expecting my bid to go to Marriot , Hilton or Camino Real .the three of them were asking between $90 and $100 but instead price line bid $50 on a hotel room asking $51 what a scam.
Using Priceline express service.
1. No details were provided on hotel once credit card info provided. After period of several minutes info came thru.
2. Review on hotel were terrible. Chat initiated with Priceline ---no resolution offered.
3. Hours later discovery of duplicate reservation. Chat initiated to Price line with no resolve.
4. Communicated mistake to Richmond Hotel, Miami Beach, FL--manager would not make self available to discuss or resolve
5. Followed thru with reservation...wanted to speak with manager on arrival..informed not available.
6. Hotel was as described by reviews. Not as described. Did not meet quality. Misadvertising.
7. Billing adjustment is required.
8. Card company has been notified that any duplicate billing will be disputed.
9. All chat has been recorded with screen shots.
Priceline is a rip-off website.
They lure you with "Cheap" hotels, cars rental price. With Misleading and False advertisement.
I got a car rental offer with my Flight booking, during booking it said "Free Cancellation.
Fine print said "If you buy Travel protection" with car rental!!!
I regret not paying attention to this fine print. Because it is costing me more money to rent a car through them.
But the Government has created a 800 $millon Gorilla. Nothing said about them is heard by the industry.
They are doing false advertisement! They say, will match the price and reality is "if the price is from same company"
So please be careful doing business with them . I called Customer Service , they are useless too!
They are the monopoly which no govt. wil be able to break.
I have wanted to report Priceline often on over the past five years. I work with local schools in arranging trips for youth to a multitude of events. Today one of my 14-year-olds , while in the process of deciding where we were going to go as a collective,... Press the wrong button and we ended up booking a $170 room for one night. I immediately got on the phone, and I immediately got on chat, and both representatives refused to refund that money regardless of circumstances. They told me that I had no right to it, because I did not purchase a protection plan before . I explained again that I had a group of children around me and that somebody either willingly or unwillingly pressed the button, and I was on the school budget and we cannot afford that… But if they would refund that money we would continue to use their services for a cheaper rate. They refuse to hear any of that and so our kids are now going to be unable to attend the meet . I am so extremely angry and the parents and the children are so disappointed. We are on such a tight budget, but this is ridiculous. There have been other issues prior to this, where either I or someone else has used them due to the rates that they display online, and again like today, they hired all of their fees until right at the end and you end up paying $30 more on average than what the list prices. Be very wary, and I just would not use them at all anymore. We have over 400 parents that are receiving a letter today , detailing what occurred through what agency , and to not use them. It is my firm belief that they are a very adept set of ripoff artists , using the system for game. I'm filing a report with the Better Business Bureau today as well. I hope this helps someone.
I wanted an affordable hotel room in North Dallas. The banner ad for Priceline showed a starting rate of $25/night at Best Western Plus Dallas Hotel and Conference Center, 8051 Lyndon B. Johnson Freeway, Dallas, TX. However, when you actually select a night to book a room (and I tried several different nights - Tues., Fri., Sat. and Sunday) for a one-night stay, the lowest room rate I could get was actually just over $70. I tried to phone the hotel directly to find out if the banner ad on Priceline was a mistake, and they said that they had no knowledge of any rates that low. I also tried to contact Priceline to ask if the banner ad I had seen was an error, but could not find any person online to discuss this issue.
Ironically, this sort of low price come-on or false price advertisement is specifically banned by the Texas Deceptive Practices and Consumer Protection Act (Section 17.46. subsections (9) & (10), Texas Business and Commerce Code, V.A.T.S.). But who enforces it?
My husband and I needed to rent a car in order to attend an out of town wedding. When all was said and done, we ended up paying $500 for a rental that was supposed to be $250, got charged their fuel fee when we had already filled up the tank, and were charged a toll fee from the toll company plus a bigger toll fee from Hertz. Here’s how it went down:
My husband booked the car using priceline.com, which requires paying in advance for the reservation. When we arrived to pick up the car, there were 30 or more kiosks and hundreds of people standing around trying to get a car.
I found an available kiosk and picked up the phone to speak to a representative. He explained to me that the type of car I had “reserved” was no longer available but he could upgrade me to a Mustang, which would be $29 a day.
I said to the rep, "I would prefer not to have a gas guzzler but if you don't have anything else available, $29 is basically what I'm already paying anyway, right?" The rep did not deny or agree, he just had me sign a bunch of terms and conditions on the screen and then directed us to where we could find the car.
When it came time to return the car, we filled up the tank because we know how they like to gauge you for gas if you don't, and when we dropped off the car, the agent looked at the fuel gage, jotted some stuff down, took the keys and then we left for the airport.
Since the agent looked at the fuel level while I was still sitting in the driver’s seat, it never occurred to me that she would lie and say it wasn't full, but when we looked at our credit card charges a few days later, there were charges for gas, a toll fee, and another $250 car rental fee.
Hertz said because I signed for the upgrade, their charges were valid, but at no point did the rep ever say that I was paying any additional fee before they charged my card. Also, if I already paid for something and then the company runs out of it, it's expected that the company either refund my money or give me something else of at least equal value- not scam me into paying them more money.
And the fuel charge? They said they would be happy to refund it if I could show them a receipt for the fuel we put in before returning the vehicle. Who saves a fuel receipt when on a trip to attend a wedding? NO ONE! Because why would you ever need to keep a fuel receipt for attending a wedding, unless you know you’re dealing with a company that rips people off, like Hertz or Priceline.
Overrating of the star level has been a problem with Priceline. They gave me a Super 8 in Santa Rosa NM, that they rated at 2.5 stars. This place would be lucky to make 2 stars, and more like 1.5 star. I got a Quality inn in Waco Texas that they rated at 2.5 star. This place is a 2 star hotel. I got the Hyatt Regency in Dallas that they rated as a 4.5 star hotel. This place shows 4 stars on the Hyatt web suit. This hotel has a small pool, no hot tub, and train noise. They keep over rating the star level to get more money!
I purchased an airline ticket from Priceline and canceled it the the next day.I paid extra for travel protection (AON) but nether Priceline or (AON) will refund my money .Why did Priceline charge me extra for the travel protection company (AON) if they knew they were no good.Why are these companies able to take paying customers money and leave them without any recourse for monies paid.
Made hotel reservations through Priceline and paid to them the "Total Cost" including taxes and fees. Upon arrival at the hotel we were required to pay directly to the Hotel an additional $22.95 per night or they would not give us our room (and, if we did not pay their fee they would charge us for the room anyway because it was less time than their cancellation policy required).
Yes, burried in their web page in some small print it states that their affiliate hotels are allowed the option to add more fees when you arrive, tired and no where else to go. Great way to keep the advertised rates low Huh!
Point is, Priceline is not up-front and honest when it comes to their advertising "Total Cost". It's not! But wait, my Priceline confirmation e-mail says "Paid in Full".....bull-s___, expect to pay more when you get there and there is no way to know how much that will be. Book your reservations directly.
Priceline said I would get the lowest price for a hotel if I would used them for my 3 day stay.
I used them and found out that the hotel was $180.00 cheaper had I book it myself.
I called Priceline about the overcharge and they said it was there fee for service.
I believe that is not the lowest price as advertise if I can call the hotel myself and get it $180.00 cheaper.
I think that is fraud by Priceline.
Priceline trip number 110-726-932-74
My husband and I booked a rental car through Priceline at a decent rate and were very happy since we were traveling on a budget. When picking up the car Hertz my husband was asked what size car he reserved, and since I made the reservation and he didn't know, he said whatever was pre-arranged. The agent asked him to swipe his card for incidentals which was not an unusual request. We pick up our car, continue with our vacation, drop it off without problems. I check our credit card statement and not only did priceline charge us but hertz did as well! Upon further investigation, the receipt stated $140 upgrade fee. After reading other reviews, I see that this is a common trick and they just point fingers at each other. I am going to try to fight it through my credit card company.