I BOUGHT A CAR LIFT PAYED 725.00 TO HAVE IT INSTALLED, THEY DELIVERED IT AND SAID MY TRUSSES HAD TO BE RAISED AND LEFT THE LIFT LAYING ON THE GARAGE FLOOR AND LEFT I CONTACTED THE COMPANY AND THEY SAID THEY ARE KEEPING THE 725.00 INSTALLION FEE AND ARE CHARGING ME AN ADDITIONAL 350.00 IF THEY COME BACK AND INSTALL. WHAT RIP OFF. DON'T BUY ANYTHING FROM THIS!
Bought Whirlpool open box fridge as new with cosmetic blemishes, but it was 2 years old with a history of problems from first owner. Company would do nothing.
I brought my 90 year old fathers IPad to Best Buy in Green Bay. It rejected his one and only username and password. There were no Apple Stores in the area, so I was forced to go to Best Buy. They agreed to restore it and it was in BB's possession for less than an hour. When I got it home, I again tried to enter his UN and PW. Nothing. I decided to bring it to a real Apple Store and discovered that they (BB) had given me the wrong IPad! It registered as an IPad belonging to a school district in White Plains NY! I contacted Best Buy and after numerous waits and call backs was told I would be contacted by the manager at 3:00. I finally called at 5 and spoke with Adam McGuire. He said that my dad’s IPad was the only IPad in for repair...on a busy Saturday! They refused to take responsibility; replace my dad's IPad or even negotiate anything. Now I have a useless IPad-Apple said that there is no way to do anything. I will contact the school district and return their IPad, but my 90 year old father no longer has an IPad because Best Buy lost it. They were rude, flip and completely uncaring. We had just gotten it for him a year ago, after my stepmother died unexpectedly. He was intrigued by my 'Googling'. He was actually getting good at emailing and Googling. Best Buy is a horrible and incompetent company. They need to be exposed for who they are and terrible customer service. Can you help me? I live in IL and my dad lives in Shawano.
I did contact the school district and they accused me of being in possession of stolen goods. They said they knew my location and would find me. I was freaked out-I only brought an IPad in for a restore and now I am a criminal? I told the school district "I called you!" Why would I call you, if I was a thief.
This is complete fraud and the victim is my 90 year old father who was beginning to embrace technology. Shame on Best Buy. They should just replace the d**n IPad and move on. My brother and I are 'pitbulls' and Germans. We never say never.
BEST BUY Reneged... I'm a senior citizen I want JUSTICE! On Dec 8th, 2015 I called Best Buy to report my Gift Card had been stolen. During the call it was discovered that the thief was in the process of ordering 2 games of war Xbox bundles. That order was Canceled, the Gift Card Frozen and I was assured that I would receive a New Gift Card Replacement for the full amount of $850.00.
As it turns out while the cancellation was taking place the thief re-ordered the merchandise stealing 781.68 on the gift card, the X-boxes were shipped to him in Brooklyn. Upon discovering this I was told by Best Buy that I would receive a refund only if I made a formal complaint with the police department and only when a detective called Best Buy to inquire the details etc.
Detective Joe Randino of Keyport NJ Police Dept investigated the theft during the early month of March 2016. I spoke to Detective Randino he will turning over his discoveries to the Brooklyn Police Dept with this information
I called back Best Buy who informed me that yes even though the merchandise was Canceled, the Card Frozen and the theft reported THEY (Best Buy) will NOT be refunding the 781.68 since the merchandise was Sent and Delivered even though the Order had been Canceled.
...it is their policy that a Gift Card is considered by them as cash, it was used and can not be refunded. HELP! I have all the details case #'s etc. and Detective Randino is aware of Best Buy reneging on their promise- What can we do? Please help us?
We have bought our cellphones and geek squad protection for years. This year my husband's phone quit working and they sent us another one for the 250 dollar deductible we had to pay. On the 29th day after we received it it quit working. My husband called and the girl he spoke to told him the 30 days was up. He tolde what she said and I told him that was not right. He works graveyards and it was the next morning before he told me. I called them and spoke to someone who told me it was still good when he spoke to her But she didn't note it in the computer. She told me she couldn't help me and that the girl did not make any notes he called. She explained the system was locked for her but for us to go into the store and they could help us.
We went into the store and they could not access his account and tried to say we didn't have geek squad. I went on the bank and proved we did and we ended up being there several hours. I again called the 1800 number and the lady took notes and was very up that people don't take time to notate anything. We went back to the store and now the geek squad guy couldn't do anything without my husband paying a diagnostic feevof 150 dollars. There was no diagnostic except the phone would not turn on. My husband said he wasn't paying 150 dollars for someone to push the power button and see it won't work. Then we were told because we were no longer Sprint customers as we decided to go with Verizon. That should not be right as we paid for Geek Squad till the end of the month. Now we own an LG G2 that doesn't work. What a rip off
Bestbuy is very unprofessional and liars , they'll say they will address your complaint or problem then won't. The store is a fraud when it comes to deliveries, and treating There customers right and fair, they make promises then say the hell with you after they deliver your product. Beware of best buy! Very unhappy customer. Euclid, Ohio
The first day of 2016 I returned a laptop to Bestbuy as my time of purchase and warrenty states I could. I returned the laptop to exchange it for a higher quality one within my allowed time. The new laptop I received from bestbuy is more expensive which I expected. It was having a mother bored issue, I had the protection warrenty and geaksquad warrenty to protect me with this type of problem. I attempted to get geaksquad to repair it but said they cannot, they tried to send it out to the manufactor, but could not.
Geak squad told me my only option is return it and pick out something else, or reorder the same laptop VIA online through bestbuy.com. Upon the 'exchange' of giving them my broke laptop, to order the new one online the customer service rep hands me a receipt and she first said 'I must tell you in person first, You got a warning that you will not be able to exchange, or return any more items for any given reason for the next 365days" She then handed me a receipt that states the same thing! I dont understand why...but this means my previously puchased items, the new laptop, and any item i ever baught that has an extra warrenty covered on it cannot be returned to the store, it can only be repaired, if not repaireable I am out of luck. So things like my Pc parts, headphones, soundbar, ect. All warrenties will still be active but cannot use the return warrenty due to returning a total of 2 laptops?
They claim i need to file a dispute with corprate and send them a letter and wait 60 days for an answer. This is absolute bull! I paid extra money 100's of dollars on many many diffrent items over the last few months/year and just for bestbuy to say they will not refund any amount of money toward any items with 'extended' warrenties or any items within the 10-15 day 'any reason' return policy. So, even my new laptop, I puchased an extended, geaksquad service plan warrenty, and one year manufacture warrenty for $300. Which dose not matter for the first year because its not returnable and from what geaksquad stated previously, not repaireable in many ways. So if it breaks I need to attempt to return it to the manufacture not bestbuy. I asked their courprate why and they said the System thinks im a fraud?! No one not even 90% of bestbuy employees has heard of this. Seems the only ones ever heard of this are the ones who was deemed the fraud. Bestbuy dose not care, will not cancel it, Even though it was only 2 total items returned i checked and it counted my geaksquad plans as an extra return as well. I would love to sue them for this! If nothing I want my money back on the items i paid extended warrenties for that falls off within the year i can not return any ideas(this year)
Today I woke up and plugged in my cellphone and found a text message reading that i had made a purchase at Best Buy in Richfield, Minnesota in the total of $31.29. I live in Hockley, Tx and have never been to Minnesota in my life. I called my credit card company and they said i basically have to wait until the store takes their money from me without me permission and then dispute my case. This is the first time this has happened in 2016, but not the first time ever. In 2015 my card was again compromised by Best Buy in Nov.
Of 2015 in the amount of $150.00 and it took me almost 60 days to recieve my money back. I live in a family of 7 with 5 of the 7 being children. People out there taking money and thinking it doesn't affect anyone is just STUPID. It is ridiculous that being affiliated with Best Buy now a days is a hazard to patrons bank accounts. I hope to handle this matter hastelyand that i receive all funds that were pirated from my bank account. To other patrons sorry to say this, but Besy Buy has been compromised and I'm behooved to say that until Best Buy can get their online services protected, further online purchases should be monitored and honestly should cease until the issues with piracy on their site has been resolved.
I PURCHASED THE WII U MARIO KART FOR MY GRANDSON FOR CHRISTMAS ONLINE AT BEST BUY. I REALIZED THAT I PURCHASED THE WRONG ONE. HE WANTED THE MARIO MAKER. I CALLED BEST BUY AND THEY DID NOT HAVE IT SO I HAD TO GET IT SOMEWHERE ELSE. I HAD NO IDEA THAT I ONLY HAD UNTIL JANUARY 15TH TO RETURN THE ITEM. THERE WAS NOTHING WRITTEN ON MY RECEIPT. I SPOKE TO THE MANAGER AT THE LOCAL BEST BUY AND THEY REFUSED TO MAKE AN EXCEPTION AND RETURN THE ITEM.
I SPOKE TO SEVERAL PEOPLE AT CUSTOMER SERVICE ONLINE AND THEY ALSO REFUSED TO MAKE AN EXCEPTION. THIS WAS THEIR POLICY AND THAT WAS THAT. THIS WAS A $250 ITEM. YOU WOULD THINK A BIG CORPORATION LIKE BEST BUY WOULD MAKE AN EXCEPTION IF THEY WANTED TO KEEP A LOYAL CUSTOMER. I BUY THERE ALL THE TIME. I HAVE NEVER HEARD OF SUCH A POLICY THAT YOU CAN'T RETURN SOMETHING. WHY WOULD I EVER THINK THAT I ONLY HAD A CERTAIN AMOUNT OF TIME TO RETURN SOMETHING? WHY WASN'T IT ON MY RECEIPT? THEY TOLD ME IT WAS ON THE WEBSITE. OF COURSE AT THIS POINT I AM OUT ALL THAT MONEY AND I WILL NEVER EVER BUY ANYTHING THERE AGAIN.
Purchased new lap-top with $200.00 service agreement for whatever goes wrong. Had unit 4 months touch screen stopped working. Took into Geek squad for waurantee'service contract work. They sent it out since they could not fix it. I sent it in the end of Novemebr. Today is February 6th. I called since no-body has followed up and the said they were going to replace the unti.
Here is my rub. They wanted to charge me $99.00 to back up my hard drive before the repair. I disputd that but was told to read the fine print. I backed it up myself and theu sent it away. The service Company is sending the hard drive back to originnal store. I called the local store and asked what was next and if they could take my old hard drive and back up and put information on my next new unit. The reponse yes....$99.00 dollars. They have been very difficult to work with and I believe I was misleaded when purchasing original equipment. Everytime I ask a question the answer is $99.00...why did I buy a full service agreement to begin with?
I bought a samsung galaxy s6 from best buy and to my knowledge if anything happens to the phone it will get replaced.
I even took out a service protection on it. but now for four months I'm having nothing but trouble with it. It will not start up. cannot make phone calls. best buy said as long as it has mfg. warranty on it they will do nothing and if they did, I would have to pay another $150.00 on top of the $800.00 I already paid for it. So I sent it to the mfg. two times and now they want me to send it back to see if they can fix it. I told them just give me another phone, and they said they would have to check it out again. for $800.00 they should just replace it. that will be a month and a half without a phone.Should of bought a iphone.
I bought my TV plus other items online November 27th. One item had to be delivered and it was scheduled for December 5th. I received no call as promised the day before so I had to call. After several rude interactions with phone staff I contacted their online chat system.
The first person on the phone (I did not get her name) hung up on me when I asked for her manager. She said sure you can speak to my manager then ended call. I called back and whoever picked up hung up immediately. I called back and tried to be transferred elsewhere and they wouldn't comply. I was transferred to agent Dennis who basically told me I was an idiot and didn't know my order number because he apparently was the idiot because he couldn't find it. I had my confirmation in front of me.
When I asked him to transfer me to a manager his exact words were "no wonder you were hung up on". WOW! The floor supervisor he transferred me to, Robert was a complete idiot. All he could offer was "oh well".
I had no call and no email stating they would not be coming to my house on the 5th! I sent an email to customer service on December 7th to complain and i have yet to receive a response. I sent a follow up December 14th.
I also went to their forum with no satisfaction.
I posted on their facebook page today and the clown wrote it appears to be resolved. No it's not...I asked for a discount due to the unacceptable service. They do not take ownership for their shoddy service and they are all the same. You cannot get to anyone other than the minimum wage customer service and when you spend almost $3,000 on all of your purchases you should be treated with a little respect.
My wife and son went to Best Buy to inquire about the IPhone 6 S+. They were in line for approx. 45 minutes and when it was finally their turn they asked to see/purchase a the IPhone 6 S+...the associate unlocked the cabinet looked in and said "we don't have any in stock" and then turned and walked away...no other help was offered. She just walked away leaving two customers standing there in limbo.
November 13th, 2015
All three of us went to Best Buy to help my son with the purchase of the IPhone 6 S+. The salesperson refused to honor the Flash Sale ($50) that was active at the time we visited. The salesperson also refused to take (on trade) my son's Samsung Galaxy Ring because it was not a contract phone. Nowhere in Best Buy's advertisement did it state you had to trade in a contract phone. Then the salesperson refused to honor Best Buy's Advertised price on the phone with a 2 year contract...he said it was because my son wasn't upgrading and because my son wasn't presently a Verizon customer. Best Buy also failed to mention that in the advertised price. Then the salesperson said not to worry he could sell us the phone with 2 yr. contract for $0 down which didn't happen either. We ended up paying $424.00 down and paying the balance through Verizon in monthly payments. But he would throw in a $200 in store gift card. I asked the salesperson if we could return the phone if we found a better deal or had buyer’s remorse and he said we had until Feb. 14th to return for a full refund. We later found out the salesperson lied about the return policy too. The (Best Buy Manager) manager told us that rule didn't apply to cell phones. The salesperson lied and deceived us to make the sale!
November 15th, 2015
I left negative feedback for the store and employees and later I received an email from the manager on duty. He asked us to give him a chance to make things right. We drove to Best Buy (again!) that's when we found out most of the information the sales people had given us was totally wrong. We feel like we were misled, lied to, defrauded, etc. just so Best Buy could make a sale. The manager thought he could smooth things over by simply giving us a $50.00 credit on the store gift card.
On November 16th, 2015 the store manager called and asked me to explain what had happened. I let him know that his employees took advantage of my son by overcharging him, failing to honor sale prices, failure to allow him to trade in his old phone, failure to honor the "$0" down contract, lying about the stores return policy, etc. The manager admitted to me that sometimes Best Buy published misleading ads that even he and his employees don't understand. He offered no help other than an apology and an offer to return the phone which would leave my son with no phone since they ported his old # and closed his account. Basically Best Buy charged my son $850.00 + tax for the phone when it was actually on sale for $399.00 and you could also turn your old phone in for a $200 credit. There was no fine print preventing us from closing the deal as advertised but I assume there wasn't enough profit for them so they defrauded us out of approximately $500! I was able to go on Best Buy.Com and purchase the same phone for $399.00+ tax even though I am not an existing Verizon customer so we were lied to by all of the employees that we dealt with during this purchase. Best Buy claims they honor all online advertising/pricing in store too. I guess they only implement this policy when it suits them.
Both of the managers we dealt with admitted things were handled wrong but neither offered an acceptable fix for the situation. How can you admit what your employee did is wrong but offer no reasonable remedy?
I am accusing Best Buy of Deceptive Trade Practices, False Advertising, employing a person that uses deception to defraud, make false promises, misrepresentation, concealment, suppression or omission of any material fact with intent that others rely upon such concealment, suppression or omission, in connection with the sale or advertisement of any merchandise whether or not any person has in fact been misled, deceived or damaged thereby, is declared to be an unlawful practice.
The first manager we spoke to admitted we were misled (duped) but was unwilling to make things right, he just gave us a $50 credit to try and smooth things over. The second manager admitted their ads are misleading but also refused to remedy the situation. Both managers seem to hide behind Best Buy store policies so I guess they are just willing participants (partners in crime)in the act of defrauding consumers out of their hard earned money. I have asked to speak with the district manager too but as of the filing of this complaint, he hasn't given us the time of day.
I have filed a complaint with The Better Business Bureau & The AZ Attorney Generals Office (consumer complaints division)
Bestbuy's billing practices are tricky and very misleading. Over $1,000 in interest was added to My24month promotional purchase balance amount of 1,646.57 because I made additional purchases within that promotional period, and some payments applied to my balance went towards paying off the purchases I made after the $1,646.57 purchase. I called and spoke to customer service about the situation and was told that I could of called and stated how I wanted my payments applied. WHAT??? I am not into accounting and would just like to make purchases without being ripped off. Now my original purchase amount adds up to $3,000. Watch out for bestbuy / Citibank N.A. for their billing and financing practices.
Purchased multiple products from best buy - two laptops, large tablet. Now i get spam for a product i did not ask for.
With each purchase a 'free' product was bundled - one of the following, kaspersky internet security, trend micro internet security or webroot secure anywhere internet security.
I as the customer did not get a say in if i wanted them or not - i assumed i could just toss it as i did not technically purchase or sign an agreement for this software.
Now i'm getting weekly emails titled "action required: install your internet security software" coming from geek squad for each product - so it's adding up quickly.
Reviewing the mail - there is no opt out, stop sending me mail or way to manage the emails at all. The only simular link is "for full details of your geek squad planS), please click here" which shows me my digital downloads and again no option to cancel/remove/stop email spam.
My email address is 10+ years old, i am a best buy elite plus member - and i cannot get help from geek squad or best buy to stop this spam. The physical store that 'sold' me the product cannot do anything about it and two hours on the phone with geek squad got me nothing.
It's my belief that if geek squad can get me to activate the product Or only renew) then they get an affiliate fee. But this is abusive to the end consumer in that i cannot control the spam they are sending to me. I do not wish to use their products.
One geek squad support specialist suggested removing my email address from their system - meaning all bestbuy emails would stop - that's not a great answer and is terrible for the best buy marketing team. Why can't they just fix the problem?
@geeksquad has ignored me on twitter and phone support is unable to help.
What would the average consumer do in this case? Accept the spam, be pushed into purchasing and then forced to renew?
The sales associate outright lied to me which ended up costing me almost $2,000 in interest charges. I realize part of this is my fault as I didn't clearly review everything but I was outright lied to by the Best Buy sales rep who originally sold me my appliances. I used a Best Buy credit card with 24 months deferred financing to purchase appliances for my new home. The associate at the store told me these two things:
1) As long as I made the minimum payments each month I would end up paying no financing
2) The financing would just start at the end, if any was left over, it wouldn't charge me for the first 24 months, just that I would start being charged an interest rate on the remaining balance at that time.
This is completely different than what actually happened, of course.
I had just made an $1,100 payment on an approximately $2,300 balance and then was going to pay the remaining off this month. Instead of I was hit with almost $2,000 in deferred interest charges.
This is a huge problem for me and will set me back financially a great deal. I was going to start the process of refinancing my mortgage but now this will completely mess that up. I am furious and am going to start exhausing all of my options, including potentially trying to file a lawsuit against the store rep, as I believe I still have her name. I am hoping instead that Best Buy will be willing to potentially resolve this for me. I can pay off the remaining orignal balance right now if they can.
First it took me approximately 3 months to receive my new washer without damage.. Then I purchased a computer online by a rep who said she was with Best Buy. Come to find out these are outside vendors who sell you crap. The computer is crap. then I purchase a refridgerator.. Good grief.. Less than two weeks it gives out.. they replaced it..Delivery man hid the damage to my cupboards and now they want to screw me saying I initialed.. Yes well. I work from home and they were making all sorts of grunting noises and yelling back and forth. I wanted them out so my customers didn't hear them. The main dude stood infront of the damage and had his arm up on the top of fridge so I couldn't see it. Then less than two weeks that one is not working right. They say I am out side the warranty to they sent a repair man. It is still not working right. I have food going bad.. freezer that isn't working right and yet icing up. What ever happened to real customer service? It isn't here in Ohio for sure. NEVER PURCHASE FROM BEST BUY OR THEIR OUTSIDE VENDERS THEY ARE LIARS
I placed an order one day online (and funds were taken from my account), the following day I received an email saying the order was delayed and a new estimated delivery date was about a month later than the original. I called that morning and was told they could not see any information regarding any delays on their end and gave me a tracking number (which turned out to be nonexistent when looked up). I called back asking to cancel my order and was transferred three times before talking to someone who had the most horrible headset connection which I could barely understand. I was finally put on hold after asking to speak to a supervisor or someone I could hear and after a few minutes on hold I was hung up on. Prior to being put on hold I gave them a call back number in case I was disconnected and was not called back. This reeks of horrible service and is not something I would expect from a large company. Best Buy... hahah... more like Bunk Buy. They've lost my business for the remainder of my measly existence.
I spent $1900.00 on a Samsung 60'' TV with warranty and installation. It was put in a living room where I don't spend much time. I noticed that the TV was on a SLANT, but 90 days has past and they will not fix it. They want $245.00 to come back re-install correctly. It looks terrible and there customer service people will do nothing about it.
I was in St. George, Utah recently for a vacation. I went into Best Buy to see if they sold a docking station for my EPad Transformer TF101 tablet. When I entered the store I noticed two gentlemen at the check station ( when there should only be one). I went back to the tablet section to look. I did see one employee helping a man with a laptop purchase. Twice their was a second employee join the first one in helping the man with a laptop. I wondered around looking for someone to ask for help. I circled two isles about four times. I even seen one young employee look right at me and turned away. I had been in the store for approximately twenty five minutes and finally a sales person asked if he could help. I explained what I was looking for and he promptly told me they didn't have what I was looking for and won't ever get it in. I tried showing him the tablet (I had it with me) and he stated that he "didn't need to see it they didn't have what I was looking for". I then asked if they had a universal case that would fit this tablet and he said "we don't have anything in this store for your tablet". He sounded like he was being put out by even having to ask me if he could help me. He was very rude, blunt and not friendly at all.
The next day my husband and I went in to get information and purchase a mobile hotspot since my husband is a truck driver. We waited for approximately 20 minutes again and watched while several employees looked our way and then turned and helped people that had entered the store after us. We were looking to purchase the mobile hotspot and also a television which would have paid a decent commission to anyone who would have helped us. But because they didn't want to help us we went to a different electronics store and made our purchase there. I will not shop a the Best Buy in St. George, Utah ever again. I guess if you don't look like you have money they don't need your business.
Purchased HP Laptop on 9/21/2015. Two hours after opening it the screen cracked from behind the glass and rendered it unusable. I brought it back the next day and was told it was my responsibility and I had to pay to repair. A brand new computer that obviously is defective and they will not do anything unless I pay more money. Best Buy clearly does not care about the merchandise quality or clients they have. I will never ever buy a product there again. This was an expensive lesson. Next stop Consumer Protection Board and local media that do segments that focus on customers taken advantage of. Total RIP OFF
Ordered and paid for a refrigerator on 09-02-15. Was told it would be delivered on 9/9/15. At the time of order there were 8 in stock. On 9/9 they arrived to haul away old refrigerator but did not have the new one! Customer service stated they were now out of stock and would not deliver until 10/23. Best buy did not have the courtesy or service to inform us of this, we lost work as well as emptied and disconnected the old refrigerator. Absolutley horrible customer service.
This is a consumer horror story. We spent over 2 hours attempting to purchase a washer and dryer from Best Buy, because we just moved here and the apartment complex only has a hook-up in the apartment - no appliances of that sort. Best Buy makes a two hour window for an appointment (you must be available from 7 AM to 7 PM on the day that they choose for your "convenient" installation - it's convenient for them - not you). A computer dialer then plays a message the day before, but the crew does not show up during the appointed time slot that they picked - they are over two hours late. The installers show up intoxicated and throw the equipment around, terrorizing my wife. We paid for equipment (connectors, hoses and such) to be installed, but the equipment was not installed, and there was no credit to the price paid. When we called the local store in Dublin, we were unable to get a manager (but we did get 45 minutes of really bad 70s guitar music). I went to the store and was unable to speak with the actual store manager (we still don't know who that is - maybe, the store manager's identity is a secret), but got a manager who said everything was "fine" - the equipment would be picked up and 100% of the price would be recredited to our card - this did not happen. The Best Buy store sent yet another crew out to our home (the crew had no idea why they were sent - they were also several hours late). That crew inspected the equipment and said, "You're right - it's all broken" - this is really becoming some sort of a bad comedy show at this point. We attempted to get the crew to pick up the equipment and return it, but they said that I would have to contact the store (yet again) and it would take a week to get it replaced (we just wanted to be rid of it and have it returned). More time goes by. We called Best Buy corporate in Minnesota and they said that they would send a $75 gift card for our inconvenience (Best Buy corporate did not fix the problem, correct our card statement, or fire the installers). Yet another transportation company picks up the equipment (one week ago), but provided no receipt. Corporate Best Buy says that they have no control over their own installers. CitiBank issues the card on behalf of Best Buy, but said that they do not control Best Buy (but filed a dispute and it will take up to six weeks to look at this situation - there may be no resolution). Best Buy stated that they would re-credit the funds in one week from equipment pick-up. The equipment (a new washer, dryer, and accessories) was picked up one week ago, but no one (not even Best Buy) has a record of that. Best Buy obviously intends to charge us in full for damaged equipment that was returned, which was damaged by their contracted installers and the equipment was never even installed properly.
We bought an LG dryer model DLEX3875V in 2012. We chose an extended warrranty through Best Buy. I have now discovered that Best Buys made a deal with AIG to service these warranties.
The lint screen broke and I could not longer fit it into its slot in the dryer. I took it out and super glued it and set it out to dry. In the mean time I forgot about the lint screen not being in its slot and dried a load of clothes. I then put the lint screen back into the slot and tried to dry another load of clothes and a horrible noise started on the dryer. I assumed some article of clothing had gone done the slot and gotten caught inside the dryer workings some where. I repeated this story at least 6 times to AIG representatives, Best Buy representatives and to the first two appliance repair companies they sent to our house.
I spoke with a representative from Best Buy on July 18th and got a call on July 20th from a service company called A & E. They made an appointment with me to come out and look at the dryer on July 28th. A representative from A & E called us on July 27th and said they did not have anyone in our area on the 28th but would call us when someone became available. I called Best Buy and said that was completely unacceptable and I wanted another appliance repair service called for us.
The send appliance repair service was called All County Appliance Service. They came out on July 28th and looked at the dryer and said we needed a new lint screen and a blower motor. The service man told me that it would take two weeks to order the parts and they would get back to us.
We never saw or heard from them again, despite mulitple attempts to call them and call Best Buy about them.
Finally on August 11th I spoke with someone from AIG and they contacted the third appliance repair service for us. The serivce was Southern State Appliances Service. The time frame for the service man to show up was 1:00 PM to 5:00 PM. He got here at 2:10 pm worked on the dryer for about 30 minutes and fixed it. He told me a sock was caught in the dryer.
So we have waited 3 weeks with no dryer because of this horrible service.
I oder a computer stand from best buy there web site said"delived in 1 to 3 days " they took my money off my pre paid credit card held the product for 7 days and shipped it on the 7th day . i think they should have said it will be shipped 7 to 14 days if they wanted to hold the order for 7 days
I chose this title because best buy cashier, employees and managers should be best buy ambassadors.
2 weeks ago I went to best buy chula vista to buy a laptop. After I chose LENOVO Y70, I tried to pay using my NAVY Federal Credit Union credit card (NFCU) but the cashier says that I cannot use this credit card to pay in the store. I tried to cancel my purchase because I don't have cash nor debit but he says that I still can pay with NFCU credit card over the phone when I call citibank. I showed him the NFCU credit card to make sure and he said that he was 100% sure that I can pay with a NFCU credit card.
Yesterday, I called citybank to pay my LENOVO laptop and I was surprised that they don't accept any credit card payments. It should be cash or debit. I explained to them what happened in best buy (please see above). They apologized that they cannot help and I have to call best buy to solve the issue because it is impossible to make this payment with a credit card.
I called best buy chula vista to speak to best buy sales manager "jenny". I explained to her what happened (please see above). She apologized about what happened and says that everybody makes mistakes and i have to solve this problem and take responsibility for it. WAIT!!! WHAT?
so let me get this straight jenny THE MANAGER. You are asking me to mess my credit because I don't have cash and that this will affect my U.S. NAVY command and affect my career and get kicked out because of best buy mistake? best buy!!! how I should take responsibility for your mistake?
After explaining to jenny that I cannot return the laptop back to best buy because I have a flight tomorrow morning and my car is in the naval base storage, she was not cooperative and as always replies that everybody makes mistakes and I have to take responsibility otherwise my credit will be messed up.
I had to cancel my flight and get my car back from storage to take best buy responsibility and to fix best buy mistake and to keep myself from a bad credit and maybe a job loss.
So best buy look what you've done. I had to lose my flight ticket, my storage, wasted hours of my time to fix your and your ambassadors mistake because I care about my credit and since now I have an outstanding credit.
Best Buy Reviews
I BOUGHT A CAR LIFT PAYED 725.00 TO HAVE IT INSTALLED, THEY DELIVERED IT AND SAID MY TRUSSES HAD TO BE RAISED AND LEFT THE LIFT LAYING ON THE GARAGE FLOOR AND LEFT I CONTACTED THE COMPANY AND THEY SAID THEY ARE KEEPING THE 725.00 INSTALLION FEE AND ARE CHARGING ME AN ADDITIONAL 350.00 IF THEY COME BACK AND INSTALL. WHAT RIP OFF. DON'T BUY ANYTHING FROM THIS!
Bought Whirlpool open box fridge as new with cosmetic blemishes, but it was 2 years old with a history of problems from first owner. Company would do nothing.
I brought my 90 year old fathers IPad to Best Buy in Green Bay. It rejected his one and only username and password. There were no Apple Stores in the area, so I was forced to go to Best Buy. They agreed to restore it and it was in BB's possession for less than an hour. When I got it home, I again tried to enter his UN and PW. Nothing. I decided to bring it to a real Apple Store and discovered that they (BB) had given me the wrong IPad! It registered as an IPad belonging to a school district in White Plains NY! I contacted Best Buy and after numerous waits and call backs was told I would be contacted by the manager at 3:00. I finally called at 5 and spoke with Adam McGuire. He said that my dad’s IPad was the only IPad in for repair...on a busy Saturday! They refused to take responsibility; replace my dad's IPad or even negotiate anything. Now I have a useless IPad-Apple said that there is no way to do anything. I will contact the school district and return their IPad, but my 90 year old father no longer has an IPad because Best Buy lost it. They were rude, flip and completely uncaring. We had just gotten it for him a year ago, after my stepmother died unexpectedly. He was intrigued by my 'Googling'. He was actually getting good at emailing and Googling. Best Buy is a horrible and incompetent company. They need to be exposed for who they are and terrible customer service. Can you help me? I live in IL and my dad lives in Shawano.
I did contact the school district and they accused me of being in possession of stolen goods. They said they knew my location and would find me. I was freaked out-I only brought an IPad in for a restore and now I am a criminal? I told the school district "I called you!" Why would I call you, if I was a thief.
This is complete fraud and the victim is my 90 year old father who was beginning to embrace technology. Shame on Best Buy. They should just replace the d**n IPad and move on. My brother and I are 'pitbulls' and Germans. We never say never.
BEST BUY Reneged... I'm a senior citizen I want JUSTICE! On Dec 8th, 2015 I called Best Buy to report my Gift Card had been stolen. During the call it was discovered that the thief was in the process of ordering 2 games of war Xbox bundles. That order was Canceled, the Gift Card Frozen and I was assured that I would receive a New Gift Card Replacement for the full amount of $850.00.
As it turns out while the cancellation was taking place the thief re-ordered the merchandise stealing 781.68 on the gift card, the X-boxes were shipped to him in Brooklyn. Upon discovering this I was told by Best Buy that I would receive a refund only if I made a formal complaint with the police department and only when a detective called Best Buy to inquire the details etc.
Detective Joe Randino of Keyport NJ Police Dept investigated the theft during the early month of March 2016. I spoke to Detective Randino he will turning over his discoveries to the Brooklyn Police Dept with this information
I called back Best Buy who informed me that yes even though the merchandise was Canceled, the Card Frozen and the theft reported THEY (Best Buy) will NOT be refunding the 781.68 since the merchandise was Sent and Delivered even though the Order had been Canceled.
...it is their policy that a Gift Card is considered by them as cash, it was used and can not be refunded. HELP! I have all the details case #'s etc. and Detective Randino is aware of Best Buy reneging on their promise- What can we do? Please help us?
We have bought our cellphones and geek squad protection for years. This year my husband's phone quit working and they sent us another one for the 250 dollar deductible we had to pay. On the 29th day after we received it it quit working. My husband called and the girl he spoke to told him the 30 days was up. He tolde what she said and I told him that was not right. He works graveyards and it was the next morning before he told me. I called them and spoke to someone who told me it was still good when he spoke to her But she didn't note it in the computer. She told me she couldn't help me and that the girl did not make any notes he called. She explained the system was locked for her but for us to go into the store and they could help us.
We went into the store and they could not access his account and tried to say we didn't have geek squad. I went on the bank and proved we did and we ended up being there several hours. I again called the 1800 number and the lady took notes and was very up that people don't take time to notate anything. We went back to the store and now the geek squad guy couldn't do anything without my husband paying a diagnostic feevof 150 dollars. There was no diagnostic except the phone would not turn on. My husband said he wasn't paying 150 dollars for someone to push the power button and see it won't work. Then we were told because we were no longer Sprint customers as we decided to go with Verizon. That should not be right as we paid for Geek Squad till the end of the month. Now we own an LG G2 that doesn't work. What a rip off
Bestbuy is very unprofessional and liars , they'll say they will address your complaint or problem then won't. The store is a fraud when it comes to deliveries, and treating There customers right and fair, they make promises then say the hell with you after they deliver your product. Beware of best buy! Very unhappy customer. Euclid, Ohio
The first day of 2016 I returned a laptop to Bestbuy as my time of purchase and warrenty states I could. I returned the laptop to exchange it for a higher quality one within my allowed time. The new laptop I received from bestbuy is more expensive which I expected. It was having a mother bored issue, I had the protection warrenty and geaksquad warrenty to protect me with this type of problem. I attempted to get geaksquad to repair it but said they cannot, they tried to send it out to the manufactor, but could not.
Geak squad told me my only option is return it and pick out something else, or reorder the same laptop VIA online through bestbuy.com. Upon the 'exchange' of giving them my broke laptop, to order the new one online the customer service rep hands me a receipt and she first said 'I must tell you in person first, You got a warning that you will not be able to exchange, or return any more items for any given reason for the next 365days" She then handed me a receipt that states the same thing! I dont understand why...but this means my previously puchased items, the new laptop, and any item i ever baught that has an extra warrenty covered on it cannot be returned to the store, it can only be repaired, if not repaireable I am out of luck. So things like my Pc parts, headphones, soundbar, ect. All warrenties will still be active but cannot use the return warrenty due to returning a total of 2 laptops?
They claim i need to file a dispute with corprate and send them a letter and wait 60 days for an answer. This is absolute bull! I paid extra money 100's of dollars on many many diffrent items over the last few months/year and just for bestbuy to say they will not refund any amount of money toward any items with 'extended' warrenties or any items within the 10-15 day 'any reason' return policy. So, even my new laptop, I puchased an extended, geaksquad service plan warrenty, and one year manufacture warrenty for $300. Which dose not matter for the first year because its not returnable and from what geaksquad stated previously, not repaireable in many ways. So if it breaks I need to attempt to return it to the manufacture not bestbuy. I asked their courprate why and they said the System thinks im a fraud?! No one not even 90% of bestbuy employees has heard of this. Seems the only ones ever heard of this are the ones who was deemed the fraud. Bestbuy dose not care, will not cancel it, Even though it was only 2 total items returned i checked and it counted my geaksquad plans as an extra return as well. I would love to sue them for this! If nothing I want my money back on the items i paid extended warrenties for that falls off within the year i can not return any ideas(this year)
Today I woke up and plugged in my cellphone and found a text message reading that i had made a purchase at Best Buy in Richfield, Minnesota in the total of $31.29. I live in Hockley, Tx and have never been to Minnesota in my life. I called my credit card company and they said i basically have to wait until the store takes their money from me without me permission and then dispute my case. This is the first time this has happened in 2016, but not the first time ever. In 2015 my card was again compromised by Best Buy in Nov.
Of 2015 in the amount of $150.00 and it took me almost 60 days to recieve my money back. I live in a family of 7 with 5 of the 7 being children. People out there taking money and thinking it doesn't affect anyone is just STUPID. It is ridiculous that being affiliated with Best Buy now a days is a hazard to patrons bank accounts. I hope to handle this matter hastelyand that i receive all funds that were pirated from my bank account. To other patrons sorry to say this, but Besy Buy has been compromised and I'm behooved to say that until Best Buy can get their online services protected, further online purchases should be monitored and honestly should cease until the issues with piracy on their site has been resolved.
I PURCHASED THE WII U MARIO KART FOR MY GRANDSON FOR CHRISTMAS ONLINE AT BEST BUY. I REALIZED THAT I PURCHASED THE WRONG ONE. HE WANTED THE MARIO MAKER. I CALLED BEST BUY AND THEY DID NOT HAVE IT SO I HAD TO GET IT SOMEWHERE ELSE. I HAD NO IDEA THAT I ONLY HAD UNTIL JANUARY 15TH TO RETURN THE ITEM. THERE WAS NOTHING WRITTEN ON MY RECEIPT. I SPOKE TO THE MANAGER AT THE LOCAL BEST BUY AND THEY REFUSED TO MAKE AN EXCEPTION AND RETURN THE ITEM.
I SPOKE TO SEVERAL PEOPLE AT CUSTOMER SERVICE ONLINE AND THEY ALSO REFUSED TO MAKE AN EXCEPTION. THIS WAS THEIR POLICY AND THAT WAS THAT. THIS WAS A $250 ITEM. YOU WOULD THINK A BIG CORPORATION LIKE BEST BUY WOULD MAKE AN EXCEPTION IF THEY WANTED TO KEEP A LOYAL CUSTOMER. I BUY THERE ALL THE TIME. I HAVE NEVER HEARD OF SUCH A POLICY THAT YOU CAN'T RETURN SOMETHING. WHY WOULD I EVER THINK THAT I ONLY HAD A CERTAIN AMOUNT OF TIME TO RETURN SOMETHING? WHY WASN'T IT ON MY RECEIPT? THEY TOLD ME IT WAS ON THE WEBSITE. OF COURSE AT THIS POINT I AM OUT ALL THAT MONEY AND I WILL NEVER EVER BUY ANYTHING THERE AGAIN.
Purchased new lap-top with $200.00 service agreement for whatever goes wrong. Had unit 4 months touch screen stopped working. Took into Geek squad for waurantee'service contract work. They sent it out since they could not fix it. I sent it in the end of Novemebr. Today is February 6th. I called since no-body has followed up and the said they were going to replace the unti.
Here is my rub. They wanted to charge me $99.00 to back up my hard drive before the repair. I disputd that but was told to read the fine print. I backed it up myself and theu sent it away. The service Company is sending the hard drive back to originnal store. I called the local store and asked what was next and if they could take my old hard drive and back up and put information on my next new unit. The reponse yes....$99.00 dollars. They have been very difficult to work with and I believe I was misleaded when purchasing original equipment. Everytime I ask a question the answer is $99.00...why did I buy a full service agreement to begin with?
I bought a samsung galaxy s6 from best buy and to my knowledge if anything happens to the phone it will get replaced.
I even took out a service protection on it. but now for four months I'm having nothing but trouble with it. It will not start up. cannot make phone calls. best buy said as long as it has mfg. warranty on it they will do nothing and if they did, I would have to pay another $150.00 on top of the $800.00 I already paid for it. So I sent it to the mfg. two times and now they want me to send it back to see if they can fix it. I told them just give me another phone, and they said they would have to check it out again. for $800.00 they should just replace it. that will be a month and a half without a phone.Should of bought a iphone.
I bought my TV plus other items online November 27th. One item had to be delivered and it was scheduled for December 5th. I received no call as promised the day before so I had to call. After several rude interactions with phone staff I contacted their online chat system.
The first person on the phone (I did not get her name) hung up on me when I asked for her manager. She said sure you can speak to my manager then ended call. I called back and whoever picked up hung up immediately. I called back and tried to be transferred elsewhere and they wouldn't comply. I was transferred to agent Dennis who basically told me I was an idiot and didn't know my order number because he apparently was the idiot because he couldn't find it. I had my confirmation in front of me.
When I asked him to transfer me to a manager his exact words were "no wonder you were hung up on". WOW! The floor supervisor he transferred me to, Robert was a complete idiot. All he could offer was "oh well".
I had no call and no email stating they would not be coming to my house on the 5th! I sent an email to customer service on December 7th to complain and i have yet to receive a response. I sent a follow up December 14th.
I also went to their forum with no satisfaction.
I posted on their facebook page today and the clown wrote it appears to be resolved. No it's not...I asked for a discount due to the unacceptable service. They do not take ownership for their shoddy service and they are all the same. You cannot get to anyone other than the minimum wage customer service and when you spend almost $3,000 on all of your purchases you should be treated with a little respect.
November 5th, 2015
My wife and son went to Best Buy to inquire about the IPhone 6 S+. They were in line for approx. 45 minutes and when it was finally their turn they asked to see/purchase a the IPhone 6 S+...the associate unlocked the cabinet looked in and said "we don't have any in stock" and then turned and walked away...no other help was offered. She just walked away leaving two customers standing there in limbo.
November 13th, 2015
All three of us went to Best Buy to help my son with the purchase of the IPhone 6 S+. The salesperson refused to honor the Flash Sale ($50) that was active at the time we visited. The salesperson also refused to take (on trade) my son's Samsung Galaxy Ring because it was not a contract phone. Nowhere in Best Buy's advertisement did it state you had to trade in a contract phone. Then the salesperson refused to honor Best Buy's Advertised price on the phone with a 2 year contract...he said it was because my son wasn't upgrading and because my son wasn't presently a Verizon customer. Best Buy also failed to mention that in the advertised price. Then the salesperson said not to worry he could sell us the phone with 2 yr. contract for $0 down which didn't happen either. We ended up paying $424.00 down and paying the balance through Verizon in monthly payments. But he would throw in a $200 in store gift card. I asked the salesperson if we could return the phone if we found a better deal or had buyer’s remorse and he said we had until Feb. 14th to return for a full refund. We later found out the salesperson lied about the return policy too. The (Best Buy Manager) manager told us that rule didn't apply to cell phones. The salesperson lied and deceived us to make the sale!
November 15th, 2015
I left negative feedback for the store and employees and later I received an email from the manager on duty. He asked us to give him a chance to make things right. We drove to Best Buy (again!) that's when we found out most of the information the sales people had given us was totally wrong. We feel like we were misled, lied to, defrauded, etc. just so Best Buy could make a sale. The manager thought he could smooth things over by simply giving us a $50.00 credit on the store gift card.
On November 16th, 2015 the store manager called and asked me to explain what had happened. I let him know that his employees took advantage of my son by overcharging him, failing to honor sale prices, failure to allow him to trade in his old phone, failure to honor the "$0" down contract, lying about the stores return policy, etc. The manager admitted to me that sometimes Best Buy published misleading ads that even he and his employees don't understand. He offered no help other than an apology and an offer to return the phone which would leave my son with no phone since they ported his old # and closed his account. Basically Best Buy charged my son $850.00 + tax for the phone when it was actually on sale for $399.00 and you could also turn your old phone in for a $200 credit. There was no fine print preventing us from closing the deal as advertised but I assume there wasn't enough profit for them so they defrauded us out of approximately $500! I was able to go on Best Buy.Com and purchase the same phone for $399.00+ tax even though I am not an existing Verizon customer so we were lied to by all of the employees that we dealt with during this purchase. Best Buy claims they honor all online advertising/pricing in store too. I guess they only implement this policy when it suits them.
Both of the managers we dealt with admitted things were handled wrong but neither offered an acceptable fix for the situation. How can you admit what your employee did is wrong but offer no reasonable remedy?
I am accusing Best Buy of Deceptive Trade Practices, False Advertising, employing a person that uses deception to defraud, make false promises, misrepresentation, concealment, suppression or omission of any material fact with intent that others rely upon such concealment, suppression or omission, in connection with the sale or advertisement of any merchandise whether or not any person has in fact been misled, deceived or damaged thereby, is declared to be an unlawful practice.
The first manager we spoke to admitted we were misled (duped) but was unwilling to make things right, he just gave us a $50 credit to try and smooth things over. The second manager admitted their ads are misleading but also refused to remedy the situation. Both managers seem to hide behind Best Buy store policies so I guess they are just willing participants (partners in crime)in the act of defrauding consumers out of their hard earned money. I have asked to speak with the district manager too but as of the filing of this complaint, he hasn't given us the time of day.
I have filed a complaint with The Better Business Bureau & The AZ Attorney Generals Office (consumer complaints division)
Bestbuy's billing practices are tricky and very misleading. Over $1,000 in interest was added to My24month promotional purchase balance amount of 1,646.57 because I made additional purchases within that promotional period, and some payments applied to my balance went towards paying off the purchases I made after the $1,646.57 purchase. I called and spoke to customer service about the situation and was told that I could of called and stated how I wanted my payments applied. WHAT??? I am not into accounting and would just like to make purchases without being ripped off. Now my original purchase amount adds up to $3,000. Watch out for bestbuy / Citibank N.A. for their billing and financing practices.
Purchased multiple products from best buy - two laptops, large tablet. Now i get spam for a product i did not ask for.
With each purchase a 'free' product was bundled - one of the following, kaspersky internet security, trend micro internet security or webroot secure anywhere internet security.
I as the customer did not get a say in if i wanted them or not - i assumed i could just toss it as i did not technically purchase or sign an agreement for this software.
Now i'm getting weekly emails titled "action required: install your internet security software" coming from geek squad for each product - so it's adding up quickly.
Reviewing the mail - there is no opt out, stop sending me mail or way to manage the emails at all. The only simular link is "for full details of your geek squad planS), please click here" which shows me my digital downloads and again no option to cancel/remove/stop email spam.
My email address is 10+ years old, i am a best buy elite plus member - and i cannot get help from geek squad or best buy to stop this spam. The physical store that 'sold' me the product cannot do anything about it and two hours on the phone with geek squad got me nothing.
It's my belief that if geek squad can get me to activate the product Or only renew) then they get an affiliate fee. But this is abusive to the end consumer in that i cannot control the spam they are sending to me. I do not wish to use their products.
One geek squad support specialist suggested removing my email address from their system - meaning all bestbuy emails would stop - that's not a great answer and is terrible for the best buy marketing team. Why can't they just fix the problem?
@geeksquad has ignored me on twitter and phone support is unable to help.
What would the average consumer do in this case? Accept the spam, be pushed into purchasing and then forced to renew?
The sales associate outright lied to me which ended up costing me almost $2,000 in interest charges. I realize part of this is my fault as I didn't clearly review everything but I was outright lied to by the Best Buy sales rep who originally sold me my appliances. I used a Best Buy credit card with 24 months deferred financing to purchase appliances for my new home. The associate at the store told me these two things:
1) As long as I made the minimum payments each month I would end up paying no financing
2) The financing would just start at the end, if any was left over, it wouldn't charge me for the first 24 months, just that I would start being charged an interest rate on the remaining balance at that time.
This is completely different than what actually happened, of course.
I had just made an $1,100 payment on an approximately $2,300 balance and then was going to pay the remaining off this month. Instead of I was hit with almost $2,000 in deferred interest charges.
This is a huge problem for me and will set me back financially a great deal. I was going to start the process of refinancing my mortgage but now this will completely mess that up. I am furious and am going to start exhausing all of my options, including potentially trying to file a lawsuit against the store rep, as I believe I still have her name. I am hoping instead that Best Buy will be willing to potentially resolve this for me. I can pay off the remaining orignal balance right now if they can.
First it took me approximately 3 months to receive my new washer without damage.. Then I purchased a computer online by a rep who said she was with Best Buy. Come to find out these are outside vendors who sell you crap. The computer is crap. then I purchase a refridgerator.. Good grief.. Less than two weeks it gives out.. they replaced it..Delivery man hid the damage to my cupboards and now they want to screw me saying I initialed.. Yes well. I work from home and they were making all sorts of grunting noises and yelling back and forth. I wanted them out so my customers didn't hear them. The main dude stood infront of the damage and had his arm up on the top of fridge so I couldn't see it. Then less than two weeks that one is not working right. They say I am out side the warranty to they sent a repair man. It is still not working right. I have food going bad.. freezer that isn't working right and yet icing up. What ever happened to real customer service? It isn't here in Ohio for sure. NEVER PURCHASE FROM BEST BUY OR THEIR OUTSIDE VENDERS THEY ARE LIARS
I placed an order one day online (and funds were taken from my account), the following day I received an email saying the order was delayed and a new estimated delivery date was about a month later than the original. I called that morning and was told they could not see any information regarding any delays on their end and gave me a tracking number (which turned out to be nonexistent when looked up). I called back asking to cancel my order and was transferred three times before talking to someone who had the most horrible headset connection which I could barely understand. I was finally put on hold after asking to speak to a supervisor or someone I could hear and after a few minutes on hold I was hung up on. Prior to being put on hold I gave them a call back number in case I was disconnected and was not called back. This reeks of horrible service and is not something I would expect from a large company. Best Buy... hahah... more like Bunk Buy. They've lost my business for the remainder of my measly existence.
I spent $1900.00 on a Samsung 60'' TV with warranty and installation. It was put in a living room where I don't spend much time. I noticed that the TV was on a SLANT, but 90 days has past and they will not fix it. They want $245.00 to come back re-install correctly. It looks terrible and there customer service people will do nothing about it.
I was in St. George, Utah recently for a vacation. I went into Best Buy to see if they sold a docking station for my EPad Transformer TF101 tablet. When I entered the store I noticed two gentlemen at the check station ( when there should only be one). I went back to the tablet section to look. I did see one employee helping a man with a laptop purchase. Twice their was a second employee join the first one in helping the man with a laptop. I wondered around looking for someone to ask for help. I circled two isles about four times. I even seen one young employee look right at me and turned away. I had been in the store for approximately twenty five minutes and finally a sales person asked if he could help. I explained what I was looking for and he promptly told me they didn't have what I was looking for and won't ever get it in. I tried showing him the tablet (I had it with me) and he stated that he "didn't need to see it they didn't have what I was looking for". I then asked if they had a universal case that would fit this tablet and he said "we don't have anything in this store for your tablet". He sounded like he was being put out by even having to ask me if he could help me. He was very rude, blunt and not friendly at all.
The next day my husband and I went in to get information and purchase a mobile hotspot since my husband is a truck driver. We waited for approximately 20 minutes again and watched while several employees looked our way and then turned and helped people that had entered the store after us. We were looking to purchase the mobile hotspot and also a television which would have paid a decent commission to anyone who would have helped us. But because they didn't want to help us we went to a different electronics store and made our purchase there. I will not shop a the Best Buy in St. George, Utah ever again. I guess if you don't look like you have money they don't need your business.
Purchased HP Laptop on 9/21/2015. Two hours after opening it the screen cracked from behind the glass and rendered it unusable. I brought it back the next day and was told it was my responsibility and I had to pay to repair. A brand new computer that obviously is defective and they will not do anything unless I pay more money. Best Buy clearly does not care about the merchandise quality or clients they have. I will never ever buy a product there again. This was an expensive lesson. Next stop Consumer Protection Board and local media that do segments that focus on customers taken advantage of. Total RIP OFF
Ordered and paid for a refrigerator on 09-02-15. Was told it would be delivered on 9/9/15. At the time of order there were 8 in stock. On 9/9 they arrived to haul away old refrigerator but did not have the new one! Customer service stated they were now out of stock and would not deliver until 10/23. Best buy did not have the courtesy or service to inform us of this, we lost work as well as emptied and disconnected the old refrigerator. Absolutley horrible customer service.
This is a consumer horror story. We spent over 2 hours attempting to purchase a washer and dryer from Best Buy, because we just moved here and the apartment complex only has a hook-up in the apartment - no appliances of that sort. Best Buy makes a two hour window for an appointment (you must be available from 7 AM to 7 PM on the day that they choose for your "convenient" installation - it's convenient for them - not you). A computer dialer then plays a message the day before, but the crew does not show up during the appointed time slot that they picked - they are over two hours late. The installers show up intoxicated and throw the equipment around, terrorizing my wife. We paid for equipment (connectors, hoses and such) to be installed, but the equipment was not installed, and there was no credit to the price paid. When we called the local store in Dublin, we were unable to get a manager (but we did get 45 minutes of really bad 70s guitar music). I went to the store and was unable to speak with the actual store manager (we still don't know who that is - maybe, the store manager's identity is a secret), but got a manager who said everything was "fine" - the equipment would be picked up and 100% of the price would be recredited to our card - this did not happen. The Best Buy store sent yet another crew out to our home (the crew had no idea why they were sent - they were also several hours late). That crew inspected the equipment and said, "You're right - it's all broken" - this is really becoming some sort of a bad comedy show at this point. We attempted to get the crew to pick up the equipment and return it, but they said that I would have to contact the store (yet again) and it would take a week to get it replaced (we just wanted to be rid of it and have it returned). More time goes by. We called Best Buy corporate in Minnesota and they said that they would send a $75 gift card for our inconvenience (Best Buy corporate did not fix the problem, correct our card statement, or fire the installers). Yet another transportation company picks up the equipment (one week ago), but provided no receipt. Corporate Best Buy says that they have no control over their own installers. CitiBank issues the card on behalf of Best Buy, but said that they do not control Best Buy (but filed a dispute and it will take up to six weeks to look at this situation - there may be no resolution). Best Buy stated that they would re-credit the funds in one week from equipment pick-up. The equipment (a new washer, dryer, and accessories) was picked up one week ago, but no one (not even Best Buy) has a record of that. Best Buy obviously intends to charge us in full for damaged equipment that was returned, which was damaged by their contracted installers and the equipment was never even installed properly.
We bought an LG dryer model DLEX3875V in 2012. We chose an extended warrranty through Best Buy. I have now discovered that Best Buys made a deal with AIG to service these warranties.
The lint screen broke and I could not longer fit it into its slot in the dryer. I took it out and super glued it and set it out to dry. In the mean time I forgot about the lint screen not being in its slot and dried a load of clothes. I then put the lint screen back into the slot and tried to dry another load of clothes and a horrible noise started on the dryer. I assumed some article of clothing had gone done the slot and gotten caught inside the dryer workings some where. I repeated this story at least 6 times to AIG representatives, Best Buy representatives and to the first two appliance repair companies they sent to our house.
I spoke with a representative from Best Buy on July 18th and got a call on July 20th from a service company called A & E. They made an appointment with me to come out and look at the dryer on July 28th. A representative from A & E called us on July 27th and said they did not have anyone in our area on the 28th but would call us when someone became available. I called Best Buy and said that was completely unacceptable and I wanted another appliance repair service called for us.
The send appliance repair service was called All County Appliance Service. They came out on July 28th and looked at the dryer and said we needed a new lint screen and a blower motor. The service man told me that it would take two weeks to order the parts and they would get back to us.
We never saw or heard from them again, despite mulitple attempts to call them and call Best Buy about them.
Finally on August 11th I spoke with someone from AIG and they contacted the third appliance repair service for us. The serivce was Southern State Appliances Service. The time frame for the service man to show up was 1:00 PM to 5:00 PM. He got here at 2:10 pm worked on the dryer for about 30 minutes and fixed it. He told me a sock was caught in the dryer.
So we have waited 3 weeks with no dryer because of this horrible service.
I oder a computer stand from best buy there web site said"delived in 1 to 3 days " they took my money off my pre paid credit card held the product for 7 days and shipped it on the 7th day . i think they should have said it will be shipped 7 to 14 days if they wanted to hold the order for 7 days
brent Buchanan Mi 49107
I chose this title because best buy cashier, employees and managers should be best buy ambassadors.
2 weeks ago I went to best buy chula vista to buy a laptop. After I chose LENOVO Y70, I tried to pay using my NAVY Federal Credit Union credit card (NFCU) but the cashier says that I cannot use this credit card to pay in the store. I tried to cancel my purchase because I don't have cash nor debit but he says that I still can pay with NFCU credit card over the phone when I call citibank. I showed him the NFCU credit card to make sure and he said that he was 100% sure that I can pay with a NFCU credit card.
Yesterday, I called citybank to pay my LENOVO laptop and I was surprised that they don't accept any credit card payments. It should be cash or debit. I explained to them what happened in best buy (please see above). They apologized that they cannot help and I have to call best buy to solve the issue because it is impossible to make this payment with a credit card.
I called best buy chula vista to speak to best buy sales manager "jenny". I explained to her what happened (please see above). She apologized about what happened and says that everybody makes mistakes and i have to solve this problem and take responsibility for it. WAIT!!! WHAT?
so let me get this straight jenny THE MANAGER. You are asking me to mess my credit because I don't have cash and that this will affect my U.S. NAVY command and affect my career and get kicked out because of best buy mistake? best buy!!! how I should take responsibility for your mistake?
After explaining to jenny that I cannot return the laptop back to best buy because I have a flight tomorrow morning and my car is in the naval base storage, she was not cooperative and as always replies that everybody makes mistakes and I have to take responsibility otherwise my credit will be messed up.
I had to cancel my flight and get my car back from storage to take best buy responsibility and to fix best buy mistake and to keep myself from a bad credit and maybe a job loss.
So best buy look what you've done. I had to lose my flight ticket, my storage, wasted hours of my time to fix your and your ambassadors mistake because I care about my credit and since now I have an outstanding credit.