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Best Buy


Country United States
State California
City Chula Vista
Address 59 N Broadway
Phone 619-420-1187
Website http://stores.bestbuy.com

Best Buy Reviews

  • Jan 4, 2019

We olaced an order for a computer on Dec. 22. They promised delivery on Dec. 26. We sat here all day waiting. It never came. The big shock is calling their support line. It’s a call center in Vietnam or somewhere. They would not promise delivery and they would not cancel the order.

We spent two whole days arguing with them on the phone. Still no co comouter on Jan 3. No promise of any delivery, BUT WE WILL STILL BE CHARGED FOR IT. NO REFUNDS, NO CANCELLATIONS. they are breaking State and Federallaws and they literally don’t care.

Now we will have to file a small claims action to get a judgment against them, and force them to cancel our order and refund our money. And we are not the only persons. They are selling lots of merchandise and not delivering. It’s almost like they’re going out of business.

  • Dec 28, 2018

Sold me a 'mandatory' car insurance that they passed off as valid, but when I went to get my tags renewed, the state said that it isn't a state approved car insurance. So I've paid thousands so far for a fake insurance. When I found out, they gave me a letter that says, "this isn't the same as the insurance you'd buy on the street" but "doesn't" say that it's NOT a valid state required insurance. That's thousands I've paid, for nothing! This is a scam! They made off with thousands, and it doesn't count toward the car or an insurance. This isn't right. This isn't right at all. They did scam me with the car, but I 'took that' one because I signed the contract, (they admitted it), but this...this it too much. Stop scamming people!!!

  • Dec 20, 2018

If your thinking of shopping at a Best Buy, I highly recommend NOT going to the San Bruno California store, and avoid their online store at all cost!!! I left thier store an hour ago. Here is what todays experience was, and why you should avoid the place. I went to buy a windows/android dual boot tablet at this store. Tying to circomvent the store in a whell chair is not easy, but worse is trying to get through these isles while staff is horsing around. I heard the market didnt do so well, so why are employees who are supposed to be helping customers at the busiest time of the season horsing around? It actually was a LOT worse. I actually spoke to 5 different employees. If someone from corporate sees this article, look at your security footage, you will see someone in a wheel chair almsot geting injured by 2 employees, not to mention blown off while customers are looking to buy, and instead talking to one another.

Each employee I went to in the computer section, who was talking to another employee talking family and how they hate working there, I went up to and asked for one of the many dual boot tablets. Each one had an answer from we dont sell tablets (You dont? what are all these brands, including the one your resting against?) To we don't sell HP brand, or try someone from the computer dept, which is the department that these two were gabbing in to begin with. It wasn't just me, they told another customer they didnt have a laptop in stock and were sold out, and I dont even work there and pointed to the large display with 20 units that they were in fact in stock. Normally this type of buying I do during tax refund season, but this year I had the money to get my kids what they asked for, but didnt buy it at Best Buy because not one out of the 5 employees who I talked with could be bothered to help.

The imcompetence didn't end there. I called customer service which is obviously the sterio type foreign country contracted out just to do what? This is what happened with them. 20 minutes, during holdiay isnt too bad, except to be told they were fowarding me to another department that was in charge of the San Bruno store. I would not be suprised if this is the very same dept that trained the staff. Because when I finally spoke to someone, and told them about the dual boot android tablet I was trying to buy at the store, their response was "What is a tablet? Is this a PC or appliance?" I hung up after that. Usually this type of problem happens after you buy from them, not prior.

With more and more people buying online instead of in the store, you would think Best Buy would want to make some sales and offer services like they used to, to get people not just through their doors, but coming back. Instead, they blew a lot of people off who most likely wont come back either. Most likely will see Best buy on the next years list of retail chains closing its doors.

  • Dec 9, 2018

On 12/6/2018 I was notified by email from my bank that; A $282.67 debit card transaction to BESTBUYCOM 0994 on 12/06/2018 12:18:21 AM EST had been made. I had not made any purchases at any BestBuy store in over 4 years. I called my bank immediately and was told that the charge was an error and that my account had already been credited in the full amount of the purchase. That’s great that BestBuy caught it and dealt with it so quickly, but I want to know exactly who, how, and what was bought, and how they accessed my bank account at all... I then called BestBuy and was told they had no record of any recent purchases, and no record of this purchase and subsequent refund. They also had no idea what had been purchased, or that this problem with online store #0994 was already being reported in their own forums. Get with it BestBuy, this is no way to do business.

  • Nov 14, 2018

I went to Best Buy to purchase a A/V receiver. I had recently purchased a Blu-ray player and applied for their store credit card so as to utilize the 6 month no interest option they offer. Thankfully I’ve had no issue with the Blu-ray player.

I purchased a Sony A/V receiver that I thought I would be happy with (but I have no degree in electronics) but it turned out it wasn’t going to accommodate my requirements. It worked fine until I decided to play a cd and turn the column up about halfway so as to hear the music out on my deck.

This is when I discovered it was completely inadequate for what I needed. At half column for about 20 minutes the unit overheated and burned out the power supply. I called the support number on my bill and they looked up all my info.

I told them what happened and they informed me the power supply had fried. I told them ok I would return it to the store in the morning. This is when they informed me that the unit was beyond the return time limit of 14 days. I couldn’t believe it.

I was extremely mad at this point and told the guy I would take it to the store in the morning and throw it at them. I was quite hot. So I thought about it for a bit and decided on what I would do.

I would take the unit back to the store in the morning along with everything else I owed money for on my Best Buy credit card. I took the unit in the store and explained to them what happened and told them I would like to get a store credit so that I could buy a better unit that would accommodate my needs.

They told me I could not return it because it was beyond the 14 day return period. ( I’d had the unit for 40 days) they told me they could send it in for repair. Well that would have been satisfactory except for the fact that the unit obviously wasn’t going to perform the way I needed it to.

I had purchased an insufficient A/V unit (like I said I have no degree in electronics) I simply wanted to purchase a better one. They refused so I told them if they don’t except it back for return we’re going to have a problem.

They told me a repair is the best they can do. So, I told them I would be right back. I left the unit on the counter, went out to my truck and had my kids help me to bring in all the equipment that I brought with me. Everything I had purchased on the Best Buy credit card that I still owed money on.

I left it on the counter and told them I would not be paying anymore payments on the credit card. I left the store called Best Buy customer service and told them what I just did and not to expect any further payments from me. I also closed my account.

I refuse to do business with a store who won’t stand behind their products any better than that. I could go to Best Buy and purchase a Christmas gift for a family member, take it home and wrap it up, put it under the tree and when Christmas morning comes and they open it up to find it’s broken, I couldn’t even take it back to the store.

I’d be stuck paying for a broken product that I have to send in for repair. I’m sorry but that’s just wrong!! I’ll never spend another dime at Best Buy

  • Oct 29, 2018

Visited Best Buy today (Oct. 30, 2018) at 10:00 am to purchase a LG 70” TV (LG UK6570PUB) which Best Buy had for $1,049. Fry’s Electronics had it advertised in their flier for $1,296 with a “see in cart” price of $799.

I ask the sale associate (Ivan) to match Fry’s price. When the associate looked in their “price comparison” he said: “They are higher than us. Do you still want me to match it?”

I told the associate to place the item into the “cart” and to match that price. Once the associate saw the $799 price, the excuses for not matching the price started.

It must be a misprint. (Told him to look at the flier ad)

Must be some kind of bundle (Bundle would be more not less)

It is “in store pick up only” (It can be purchased online)

Must be a promotional coupon deal (BB associate received the same $799 price)

It is a limited quantity (The limit is one per household not per store)

We do not match Fry’s prices

At this time I told the associate that the purchase meets ALL their requirements for a “price match”.

The associate called the assistant manager (Ryan). Ryan’s response was: “We do not consider Fry’s a competitor thus we do not match their prices”. I reminded Ryan that this was not only an Online retailer but one with a storer presence. Ryan apologized and said: “I can’t do it”. At this time I said: Let me make sure I understand (I turned my cell camera on), you are saying that you will not match a Fry’s Electronics ad? Ryan and Ivan both walked away without saying a word. (why run if what is being said is correct?)

About 2 minutes later Ryan returns with a paper copy of the “Match Guarantee” and underlined the word “local competitors” and said: “Fry’s is not a competitor”. His last words were: “Call Best Buy’s toll free number.

Called the toll free number (conversation recorded) and spoke with Hans. Explained that I wanted a “price match”. Hans’ refusal was based on that Fry’s is considered a “regional retailer”. I never heard or read (on the price match policy) of the term “regional retailer”, so I asked what did it mean. I was told: “there must be a Fry’s store within 25 miles of our store”. I asked: What about being an Online store? His reply was: “Fry’s is a regional retailer and thus we do not match them”.

I have read Best Buy price match guarantee policy. All criteria for a price match was met. Best Buy hides behind some shady wording to refuse a price match.

Best Buy uses the word “local competitors” but nowhere does it specify a distance.

Best Buy uses the term “regional retailer” but there is no definition to this term.

Best Buy uses the word “online” to refer to a handful l of sellers (Amazon, B&H, etc)

  • Oct 4, 2018

This was the first time i placed an order with this company.I ordered some items on 10/3, and the package arrived to day 10/5.I opened the package and two items were missing.I called and was told that no refund or reshipment was made, and that the system wouldn't let them issue anything.I called back and after 1 hour the person i spoke with lied like they were going to issue a refund.I called back the third time and was on hold for 30 minutes because the represenative was "checking my account".I then asked to speak to a manager, and was told that that was the "policy"(that if i was missing items that they can't refund or reship the items).I was then told to go to a feedback link on the bestbuy.com website which don't exist.I'm pis*** off.I spent alot of money on some sh** that i didn't receive.I have submitted complaints, and im waiting on them to review it.The next step would be for me to take legal action.I asked for proof that they couldn't process a refund or reshipment, and was told that they couldn't provide proof.I'm out of 129.18, and lack the items that i was suppose to get.I called my lawyer, and he is going through the steps to take action.I will never order from this company every again.They don't give a flying f*** about their customers.

  • Jun 15, 2018

Best Buy stole me $6000 worth of alarm and security cameras for my house and workshop, they were at my house until midnight and coould not get the first system to even work and didnt attempt the other 2 systems i bought from them, units were taken back with installer and i was suppose to get my money back, now 5 weeks later best buy has not given me my money back, i have been into the store many many times, i have rung the head office and spoke with management and they said they would get it fixed and they never rang back and since then i have left many voice mails and no return calls, i person whom sold me the system no longer works at best buy and he reached out to me and told me that best buy is now not allowed to sell these products as the manufacturer has dropped best buy, i had a perfectly good working alarm system before this installation we just wanted to upgrade and now i am out $6000 and i dont have a alarm to protect my family and my property, best buy should be ashamed of how they treat their customers and are nothing but thiefs and liars

  • May 31, 2018

I bought a 5 panasonic phones. $150. It is gray goods. Gray goods are branded products that are made for the third world. The phone i bought had very old technology. Today almost all phones are duplex. That means both parties can speak at the same time. This phone was non duplex which means yhe phone fails if people talk at the same time. Also the software for the dialer was extremely old. All modern phones when the redial button is hit it flies through the number. This one takes about 30 seconds. When ever I taled to anyone I was constantly asked to repeat myself. I know the connection is good as I uses the same conneation with a different phone. This gray goods phone I would estimate to cost in the third world around $40. Nice profit. A lot too much. Ripp off of best buy!

  • May 25, 2018

I purchased several large appliances from Best Buy in Sanford on 8-1-15. I just started to have issues with the refrigerator manufactured by Frigidaire. I called the manufacturer who gave me the name of the local authorized repair facility. The company came right out to see what the problem was.

Upon opening up the compartment in the rear of the unit which houses the components he asked me who worked on the unit previously. I told him this was the first time I had issues with it. He showed me the welding and components that were replaced by someone other than the manufacturer. I explained I purchased the unit new and never had previous work done to it as I didn't have any prior issues. He told me that the company who sold it to me did not sell me a unit with the original parts in it. He took pictures and showed me exactly what he was talking about.

He stated for some reason there was parts replaced and welding done by someone other than the manufacturer which was easy for him to see as he was working with Frigidaire products for over 20 years. As I would have never known work was done to this refrigerator I feel as if I was sold a refurbished unit as new and was never told. I understand that it has been over 2 years since I have owned the refrigerator but I would swear in court that I never had work done to this. I have now purchased another refrigerator and the delivery company is setting up my new refrigerator and taking this one away on this coming Saturday.

  • May 24, 2018

I purchased a computer from Best Buy in May 2015. I signed up for Geek Squad services and paid an additional $99 to have my data transfered to the new computer.

I got the computer home and found the data had never been transferred.

After calling Best Buy, I was told that the fee, in addition to the yearly service fee was handled by Geek Squad and I could only contact them, Geek Squad.

Geek Squad refused to refund the $99 fee because they insisted the transfer had been done. I had to go back to the store, get the old computer back and buy the equipment to transfer the data myself.

I cancelled the plan in June 2015 because of the terrible service and the computer itself had to be sold for parts a month later as it simply did not work.

On 5/22/18 I discovered my business checking was being billed for Geek Squad technical support services, I went back and saw that they had been billing my account for technical support services all along with the amounts billed varying wildly.

I called Geek Squad and they immediately cancelled the account but would not go back and look at the previous charges and said that the account had never been cancelled previously. I have to assume that it was not cancelled either because they didn't like my attitude or they are just criminals.

I don't know what steps to take next. I have been hung up on five times today and the last time I called, I was told they are having system problems and cannot pull up their own company records. I was also told I could not speak to supervisors because they would not be able to help me.

This sounds like some sort of scam out of Jamaica!

Has anyone else dealt with this and do you know if there is any remedy?

  • May 14, 2018

Our home was burglarized on Thanksgiving eve day. We went to Best Buy to look at home security systems on Black Friday. While looking at their selection we were steered to the Vivint demonstration area and shown the Vivint/Best Buy system. We were told the system would cost $1100 for the equipment and the monitoring would be $19.95 a month, with free install and free financing with a new Best Buy credit card. Also, this was the first sale for the rep at Best Buy/Vivint, she informed us after we were done, and her mentor on the floor claimed he had been up for 24 hrs straight during Black Friday and was fading in and out of the conversations.

A week later the system was installed and the tech went over the system including what would happen if the alarm was tripped and how we would have to give the "passcode" to stop them from sending the police. Tests were done with the monitoring service and all looked great. 2 weeks later the thermostat stopped working. They tried to walk me through the fix but they ended up sending a tech out who was able to fix it. 3 months later we went on a long vacation and the main panel failed and went dark. I called to get service and they refused unless I paid them $199 for the tech visit. I explained the system was almost new and they said that since I didn't have the premium monitoring package that I would have to pay for the service call.

After many phone calls and many different explanations, like "you need to have the $49 a month package for service, you are self monitoring, you really have 120 days for full service so we should send a tech out", they finally agreed to put me on the schedule when I returned from vacation. There was no sense of urgency at all from Vivint, spent 1/2 hr on hold once just waiting for possible times the tech could come out...hung up. All in all about 6 calls to Vivint, with only a take it or leave it attitude.

They spent a week finding out from the salesperson if they had promised monitoring of our home. After the week the salesperson apparently said they didn't promise that. It was clear as day to my wife and I during the sales pitch. In fact the contract says $19.95 per month service, nothing about self monitoring, or monitoring. We didn't even know there were choices. So while we thought Vivint was watching our home, in fact we were watching our own home for $19.95 a month. Who would pay someone so that you could do all the work? Worst part is they never informed us we were the only monitoring service, we truly thought they were handling it.

I called another security company and they could not use the equipment I bought 4 months ago and Vivint refused to take it back. I then called Best Buy customer service and they agreed to take the equipment back. I was sent a UPS notice that a label would be sent, after a week I called again and they issued another one, but no label ever came. I eventually sent it all to Best Buy on my own. I contracted with Xfinity for a security system and monitoring for 2 years based on the fact Best Buy agreed to take the Vivint equipment back. Note: Vivint equipment only works with Vivint service contracts, so without Vivint service these electronics were usless.

Now I get the equipment I was told could be returned, returned to me. No credits, just a note saying they couldn't take it back now. I signed a contract with the understanding I would be reimbursed for this worthless equipment.

Why does Best Buy allow this type of bait and switch to go on under their roof? I simply wanted an alarm for my home and trusted Best Buy to have a good product.

  • Apr 22, 2018

Hello Everyone, Last month I went two bestbuy store to buy two apple 8+ phones. I purchased them along with applecare. This is second month and in this month charge I found third applecare plan for iPhone 8 which I never bought from bestbuy. I immediately went to store and asked them to find a solution they said it was their mistake and asked me to reach Bestbuy customer care. I did that and after two long hours they said they can refund for only one month and for the other they are going to create a ticket. I said no and next day at morning 7.30am I got a call from bestbuy and I politely asked him I live in CST time zone and I cannot talk at that point of time because I answered that call in sleep.

He in arude manner said me its 7.30 am on Saturday morning and If I am not drunk Friday night if will be a good time. Ok I understood his situation and took call. He asked me to explain what is the situation I explained him every bit. And asked him it is monthly charge for 12 and how can bestbuy do that? For that he said I created this entire story and asking them for money.

I got furious by hearing his words and asked him if he can call me at 10.00am so that I can make him talk with bestbuy store where mistake happened. And said him what are the troubles I am facing because of their mistake. He immediately started shouting that I am a j**k and a****le and other profane words. I tried reporting it in bestbuy community and they deleted my post. I am feeling very bad that I came from another country to study and for buying a mobile phone I got verbally abused by a unknown person. Please someone help me in this situation. I dont know what to do because I am not from this country. And I am verbally abused. Thanks, Venkata Prakash Parimi

  • Mar 17, 2018

Completely scrambled my Contacts on my Motorola smartphone. I had returned my phone 9 times for repair and each time Geek Squad replaced with same model Motorola which only gives 1.5 to 2 hours battery life. Instead of giving me a different model refurbished phone Geek Squad kept replacing it with a model that should never have been placed on the market. The really damaging Permanent Problem the Geek Squad created for me is a clerk downloaded the Contacts to one of the many, many refurbished replacement phones anywhere from 6 to 15 times! The end and final disaster for me is that Any new phone I buy, whether from Best Buy or anywhere else will continue to download the Contacts I've established over decades anywhere from 1 to 15 times. This disaster even has bled over to my main company PC. In short our Contact List is in a state of permanent confusion. A total permanent disaster and I wonder if Anyone out there can tell me how I can get compensated for the error of the clerk?

  • Dec 27, 2017

I emailed the CEO Hubert Joly about 2 x deliveries of appliances which were short delivered,

the dish washer and miscrowave didnt arrive.

Being a contractor, I had to pay people to wait there for 4hrs on two ocassions.

They made almost $5,000 from me on appliances and could not be bothered to make goog for the bad service.

The "Executive Team", who seems to ONE PERSON Eleazar Kovalov and confident that any email to Hubert will land back with him and hence decides he can what he chooses.. !!!! IS THEREFORE TERRIBLE DISGRACE.

Repeated emails which are about to go on a website dedicated to BESTBUYRIPOFF.com, which I am hoping to set up when i have time.

I am also making youtube videos soon to explain how terrible the service and after care is as BESTBUY.

This business is terrible

  • Dec 19, 2017

Purchased Item# 5496110 Platinum Briefcase 6/6/2017. Lasted about 4 months before tearing where should strap attaches to bag. Bag is made of Ballistic Nylon. Talked on the telephone with customer service who said they do not cover products after 14 days and that I would have to go to the manufacturer of the product. They said they did not know the name of the manufacturer. However, when you look up the UPC# 600603207891 it says Best Buy C is the manufacturer.

  • Nov 27, 2017

Just moving in to a new house and needed a combo of Washer and Dryer. Went to some stores and after checking Best buy would be a solid option went online and bought it. Credit Card was charged, everything went fine until... Well, until on the same day of the delivery they called me. Apparently the system messed up and they didn't have any team available for today only in 4 days. The problem is I'll be travelling and don't know when I'll be back. Was told it could be moved ahead or cancelled but not delivered. For me this was a contract. If I shake hands with someone that's my word, a deal. Best buy literally didn't deliver. Going to shop somewhere else.

  • Nov 3, 2017

I ordered an iPad online from Best Buy and had it shipped next-day delivery to my daughter in Washington DC - on October 18. I received a notice from Best Buy on October 19 that they did not deliver it. The notice said they were processing my refund. On October 27 I called to see why my refund had not been processed. I spent over 30 minutes on the phone and they promised to process it immediately. On October 30, I was out of town and wanted to do some shopping. I checked my bank account and realized they had not credited my account. I called. I spent one hour and thirty minutes on the phone - from my car, on the road - I had to pull over. After finally demanding accountability, they promised to process my refund.

Yesterday, my bank balance reflected that they . had still not done so. I called them again. They said they were sorry. This morning, my refund is still not in my bank account.

They said it would take 3-5 days. This is a petty scam. I have no faith that they will even refund my money in 3-5 days. I will never again shop at that crappy rip off store. I will go out of my way to avoid them. I have purchased computers, printers, and televisions, in addition to other electronics at their store. NEVER AGAIN. I finally resorted to Twitter. I sent my phone number and email by direct message at their request. I got back an idiotic message asking me if I had contacted their corporate office. THIS IS NOT MY PROBLEM< THEY SHOULD SOLVE IT. I have wasted enough time. I am reporting them to my bank and I will tweet about their crap customer service every hour until they have returned my stolen money.

  • Oct 11, 2017

On January of 2009, I purchased a Toshiba Qosmio online from BestBuy. Shortly afterwords I had a problem with my hard drive. While I can't remember when in 2009 I had to go to Geek Squad, I do remember that the customer support hell that this outfit imposes on BestBuy customers has been with me each and every time that I go to Geek Squad to pay for services. The people working the counter icessantly pitch additional services that I can't afford. When told that "I can't afford that", these counter workers repeat their sales pitches until the transaction is concluded. These cosplaying buffons are worse than the panhandler by the arch. At least panhandlers have learned not to harrass pedestrians with requests for handouts.

On my last trip to Geek Squad, the counter worker would not stop trying to sell me a dtat recovery offer until after I told him three times that I had to mspen money on food and that I would have to "Let the data go" back to back. Customers should not have to beg customer support to stop pestering customers to purchase additional servicees like spoiled children begging their parents for candy at a checkout line.

Things went from bad to worse. Not only was I unable to acces my account from the public library's walk in Internet service, but the counter worker who I talked to when I showed up in person was unaware that my hard drive had died of old age. When he did find out he not only tried to get me to spend $120 on replacing it. but objected to me saying that I was going to have to pack my computer up and come back next month to buy a new hard drive. His objection? "We have a hard drive in the back room." I had to growl that I would not have the money to pay for it until next month before he stopped pestering me to buy a new hard drive on this visit.

BestBuy needs to train their counter workers three things:

1). Customers frequently cannot afford all of the repairs that are needed on personal electronics.

2). When a customer saya that they can only afford less than the full repairs possible, they don't have any more money, and it's time to stop pitching services.

3). Repeatedly pitching services to a customer who has told you that they can't afford any more services alienates the customer.

  • Oct 6, 2017

Purchased 4 insurance plans on iPhones thru Best Buy, cancelled plans 1st week in July. Contacted Best Buy/geek squad 3 times since as they are still billing me! Contacted bank and had them refuse any further charges!! Today another charge,, contacted my bank and low and behold they changed their name so that charge would go thru!! The fact of fraudulent activity with name changing is absolutely horrendous! I will no longer do business with Best Buy and/or geek squad! Absolutely poor business practices! Sooo disappointed in such a big company! You should be ashamed!

  • Sep 8, 2017

Cesar is employed at Best Buy in Town Landscape Supply in Hillsboro Oregon. We have been long time customers and have always experienced good customer service from all employees except Cesar. Several times both my wife and I have been treated rudely, disrespectfully and unfairly by Cesar. The final straw was yesterday when my Wife and 3 year old daughter came in to order a load of bark dust. Cesar ignored her standing at the counter and then proceeded to act put-out at her questions and was short, and verbally disrespectful to my wife witnessed by my daughter. Cesar's body language also indicated that something was wrong and he was upset. Not sure what Cesar was upset about but the experience and several others in the past 6 months has left a bad taste in our mouth about doing business with Best Buy in Town Lanscsoe Supply ever again. Advice: get rid of Cesar !

  • Sep 7, 2017

Purchased an oven from Best Buy Polaris.

Delivery scheduled for a Thursday.

Late delivery. Installer unprepared to move unit. I helped.

Inside I noticed damage, scratches and dents to side of oven. Installer said they were there when he unpacked.

Installer gets oven working and offers to come back for $20.00 to install a u-joint at a later date so oven can be flush against wall. I agree and take his number.

I call BB and inform them of damage and temperature gauge off by 40 degrees. Joey, BB dept manager says Chris in the Resolution department will call me for compensation for time lost and damaged oven. He also discussed oven replacement. To date and after many many calls, I have never heard from Chris.

Two nights later I receive texts from installer asking me to come over. I don't respond. He asks again and asks me if I want to make extra money.

Boyfriend picks up my phone, blocks number, erases call.

I report this to BB the next day and speak with their management who assures me BB stands behind me 100%. Got a lot of promises and lip service. There are 2 separate situations and I should not confuse them. I then speak with Joey who says he'll look into it and get back with me. This is Saturday.

Monday, after not hearig from either Chris or Joey, boyfriend Doug and I drive to BB to speak with Joey in person. He tells us the same thing happened to another woman that day and she was sending him the text messages from the same installer. Scenario was identical. BB apologizes profusely. Says they were looking into getting another company because the compaints from that particular installation company were numerous. Joey promises to reach out to us in 3 days and assures us a top rated professional installation team will install the new oven.

One week passes....nothing from BB. I call and talk to department associate. Joey is not in. I ask associate to call him. Associate calls me back and says they cannot speak to me, the new oven delivery has been canceled and hangs up the phone. I call back, he hangs up on me again. It is Monday.

Wednesday I receive a call from BB installation. They say they are Best Buy installation. I ask, "is this the Geek Squad". The man says they are BB installation. I asked him the name of the company. He says Integrity-the same installation company I had the problem with. The man on the phone could not give me the name of the installer so I said not to come. I could not call BB because they won't talk to me so here I sit looking over my shoulder for a guy that propositioned me for sexual services, knows where I live and has probably been fired, and an oven that is damaged and not working properly.

There, you have it. I have been treated like dirt by Best Buy, through no fault of my own. Best Buy must think they are too powerful for any recourse from me and can just shut me out. I am a bumble bee turned hornet.

  • Aug 22, 2017

August 21, 2017 two fraudulent charges for the same amount $893.63 showed up on my business bank account debit card statement. These charges originated from Best Buy #0994 in Richfield, MN. I am told by my bank that one of the charges should fall off and is just an authorization but the that one will probably be deducted from my account tomorrow. There is nothing the bank can do to stop the charge from going through.

There are multiple websites and forums devoted to this Best Buy location #0994 as to repeatedly being known for having fraudulent charges to people's accounts but normally after that person has purchased from a local Best Buy or an online store. I have not purchased anything from any Best Buy in several years.

They clearly know they have a problem and do nothing to prevent fraud on their online store. Do NOT use Best Buy - in store or on line.

  • Aug 8, 2017

This is the third time that this company has ripped me off and I think that other people need to beware of what's going on when you shop with them. The first product was a Oculus Rift CV1, there was some issues with it and I wanted to return it but Best Buy said that I would have to pay to return as well as a deduction if i use there prepaid label. Keep in mind that this is a defective item and they said there is nothing they could do I would have to pay for them to pick it up and look forward to a deduction when it arrives back to them. I reached out to the BBB and they said they would contact Best Buy and the company would give me a call or an email, but that never happen. This time I bought an electric scooter from them and then when I found out that there was the exact same one on another website for a better price with extra Best Buy said that you can't cancel after you place a order unless it was within 30 minutes. They don't offer tech support for the scooter but they sell them. I was also told by the same representative that if you need help with the item that I would have to contact the manufacture and not them even though there the ones selling the scooters. None of these things are mentioned at all before buying. Also your allowed to add a service plan whenever you get ready but they won't allow you to make changes or cancel the order after you have paid for it that seems really strange. Buyers beware of this company don't let them get you like they got me.

  • Aug 3, 2017

This location has people working in Geek Squad who know NOTHING about fixing computers! All they're interested in is, ripping you off with service agreements that are not worth the paper they're printed on! The Geek Squad manager of this location, Scott Fuqua would not talk to me unless I agreed to spend $279 on a service agreement, and then he wanted me to spend more fees to fix the situation! I told him that was crooked that he was treating me that way, and he told me to take my computer and GET OUT! He put it just like that! I yelled back at him, and then he told me I can either take my computer and get out or he was going to call the police on me! I have never been treated so rude by a business in my whole life than that! I refuse to ever set foot in that store, and will probably never spend another penny at Best Buy as a result of this horrible way I was treated by their misenthrope manager! if they terminate this man, I may go back, but definitely NOT as long as he continues to be employed there. The Geek Squad at that location acted like they've never seen a computer, but they sure knew about trying to get me to buy a service agreement that I did not need! They hire people who have no idea how to deal with the public. They act like you are a burden to them when you go in the store, and don't really know anything about what they're talking about. I could tell they really couldn't fix my computer situation. All it needed was a password reset, but they wouldn't even talk to me unless I bought that service agreement that was more than what my computer cost! I would never get something like that! It's worthless! It's just like paying a sign up fee at a gym. You don't need to do that either! Just pay for what service your device needs at that moment and move on! Trying to make you pay for something that you may never use, and when you do, they give you a service that would have cost a fourth of that price, that is a total rip off! That misenthrope manager, Scott Fuqua only wanted to make a commission off me, but he had no clue how to fix my problem. This is what I see a lot at Best Buy. They should change their name to Worst Buy! They have the worst Customer Service of any place I've ever seen! They're definitely NOT interested in service whatsoever!

  • Aug 2, 2017

I purchased a bluetooth device for my car online. I didn't have the money to install it, so I had to wait. When I was able to install it, I went in to setup a time. The tech immediatly told me that the device did not work with my car. He then tried to sell me another of the same thing for about $150.00 more, plus the install.

I decided to contact Isimple, who did not respond. I contacted a second time, and they informed me that it did not work for my car, even though the Best Buy website confirmed that the componet did in fact work for my car.

I went back to another store to talk to a tech, who confirmed. I asked if it just needed something simple to make it work, to which said; "No". So, he told me to bring it to the store and they would take it back. He then sold me a car stereo and kit for almost 300.00, with install. I went ahead, thinking I could return the component (Stupid me).

When I brought it in, they opened the package to check the parts, but then told me that it could not be returned. They told me to call the number listed online and that there would be no problem, considering the circumstance. When I tried to call and order a return package, the agent on the phone refused.

At first, he said it was past time to return. When I made my case, he asked if the package had been opened. When I told him it had, he said it couldn't be returned because of that. When I explained that they opened it in the store, he shuffled again to telling me that this online purchase had been done in a store, according to his records, and could only be returned in a store; which, I had told him they wouldn't do.

So, now I have a hundred dollar piece of crap that wont work, even if I needed it. Also, the tech knew right away that it wouldn't work, which indicates past experiance. Even with passed situations, Best Buy kept selling a device they knew wouldn't work for the car they said it would work for.

  • Jul 27, 2017

I purchased a plan last year. the contrack was up june 15.2017. I was in the hospital with no knowledge of it being up. one of the reps told my daughter i need to speek to someone when i come home. first day home i called only to be told they will not honor a previous agreement.passed around so many times just to be brushed off.

  • Jul 20, 2017

Bestbuy is a scam. This geeksquad agent says they have a new plan which covers all the pc's in my house for $19.99 a month. I have 3 pc's.

And I wanted to sign up for it. I called them last night and the losers never called me back.

Now I call them this morning hoping to sign up for this new plan. The operator after talking with her for 1 minute, she hung up on me. Don't buy from bestbuy.

They're prices may seem to be a good deal but it ain't. They sell garbage so that's why the prices seem cheap.

Spread the word that bestbuy sucks. Never buying from them again. Maybe I buy my stuff from staples or London drugs from now on.

  • Jun 5, 2017

I returned a Samsung 12.2 tablet and matching keyboard to the manager Collegeville, PA 19426. I have the receipt to prove it amount $720.78. Citibank did not refund my money, they used my return as a new purchase. They have it on my statement as a general purchase then, minuses off the 720.78 and reapplied it as a promotional purchase for $720.78. This happened on 2-19-2016. Despite hundreds of mailings, faxes, messages, phone calls even enlisting the help of bestbuy executive Lawrenceville Simon of best buy, then TED Haven Executive at citibank, filed two police reports, and internal messages. ..and they refuse to give me my money back. I have a refund receipt. They threaten me under duress to pay $27.00 monthly or else they're going to ruin my credit. For 16 months this has been going on and NO ONE WILL HELP ME. I desperately need help to get my $720.78 returned to me. I have seriously tried anything.

A few years ago best buy was going to be closed down. I truly wish it did. These people are heartless. I am a single mother who cannot afford to sue them, so they enjoymistreating me. It is definately harassment and discrimination. They couldn't be more ignorant to me. I filed disputes with the fdic, cfpb, two police departments detectives have said I am right, but it's a civil case. I want my money back, I have been made to pay off more than half of 720.78 like a fool because they threaten me to ruin my credit. This is not the first issue I have had with best buy citibank.

Best buy citibank is a horrible company to do business with. I have proof of my return, and instead of refunding my money they put it through as a purchase. I have my return receipt, and no one will honor this return despite the fact that they kept the Samsung Galaxy tablet and keyboard. And they made me pay off more than half of the total price of my return. I can't get anyone to fix this after over 16 months of arguing and trying on the daily basis. Complete discrimination.

  • Jun 3, 2017

What f**king idiot that hired these a**holes in this store! They don't know sh** what they're selling or know their product line! Plus they have the audosity to hang up me! What f**king ghetto a** people! What a bunch of f**king losers, and whoever raised them!

  • May 10, 2017

Today, 5/9/17, we learned that an unauthorized charge was posted to our checking account in the amount of $1600. The charge was made at Best Buy Store No. 994 on 5/7/17. Our account is now overdrawn by over $600. We tried contacting Best Buy but could not find anyone to assist us. We contacted our Bank and canceled our card, but now we have to hopefully convince our bank to put the funds back as soon as possible. Researching the internet, we see we are not the only people this has happened to. This is a horrible thing to go through and I'm so sorry for those of you who have had this happen to them, especially at this particular store. Something needs to be done. Too many unauthorized charges are being made at Best Buy Store No. 0994.

  • May 10, 2017

I am not happy with the way the Geek Squad treated me at Best Buy today around 6:15 pm (19555 W Bluemound Rd, Brookfield, WI 53045). I have an old iPhone 4s that's pins or whatever stopped working. When I took it in the man wouldn't even try and fix it - he just said to go to the Apple store. I cannot just go to the Apple store. I do not want to pay $4 and waste even more time going on a Milwaukee bus. Recently last Friday, according to the news on Fox 6, there were bullets shot at one of those buses, one that went through a windshield as well. Do they really think I as a civilian want to risk my safety to go all the way there?

The man tonight working for Geek Squad wasn't very helpful or even very polite. He was a no nonsense person with a straightforward tone of voice who didn't care about my bad situation. I am tired of interacting with rude, unhelpful people in my life and I've had enough. I want a manager to tell this man he needs to be more helpful and more polite to customers. I cannot afford a new phone right now but that is out of my control. I wanted Geek Squad to tell me what was wrong with my phone but the agent didn't help with anything. I thought that was very poor on his part and now I have a phone that barely charges. It is rude service and so please avoid Geek Squad at this store in Brookfield, WI!

  • Apr 21, 2017

What happened yesterday was ridiculous! I purchased a refrigerator from www.bestbuy.com and scheduled a delivery today. Around 12PM Pacific time delivery crew has been arrived (Crew id: 126700C) and they check the place where the old refrigerator was located and they refuse to take it back rite a way. They found some excused to not even touch it and wanted to leave the refrigerator somewhere inside the house and leave. I asked them to help me at least to take it out since it is heavy stuff and I could not do it by my self. They did not even wanted to to that neither. I told them that I paid for this service and you were not doing your job.

This is not suppose to be like this. We have a newborn at home and we need that refrigerator. After a while they started give me an attitude and wanted to take the refrigerator back. I told them that no you could not take it back because it is my stuff and I paid for it but they said they could take it back which they did! They refused to give my item to me which I paid over $1000 and left my house with very bad attitude. One of the guy even wanted to call me outside to fight. I do not understand how this kind of rude person could work for Best Buy. I called the customer service 3 times and they did not come up with solutions as well. They said that the soonest they could delivery it 4/22/2017 which is Saturday or later. We have been already waiting it for 4 days and we do not want to wait more. I need a solution as soon as possible.

  • Mar 21, 2017

I am reporting a number of complaints againts Best Buy and Geek Squad acquired from several military and veteran persons. This reports included the familiy members of the service men/women and veterans.

Beware of being taken in by false promises by Best Buy. And especially the Geek Squad, which has become a huge money maker for a failing Best Buy brand. While the retail is lacking, the Geek Squad and Computer sales and services thrive. It has been discovered that the increase of revenue is due to untrue reports, diagnoses, and charges for repairs that are primarily caused by back room GeekSquad employee's.

A late report was on a 72 year old veteran that had his hard drive erased and corrupted by GeekSquad while he was at their location in Alituke Arizona.

He took his older laptop in for show and tell to get recomendations on a new laptop with equal or better system operations. He purchased a new laptop and his life went downhill. (1.) GeekSquad took his old Hard Drive to the back room to insert it into a remote Hard Drive case. They returned to tell himmthat his Hard Drive was empty. But, for and initial $50.00 they would send it out to their recovery department and for an additionbal $250.00 they could recover his files.

When he got his Hard Drive back the files were defiantely deleted and the others corrupoted. Five (5) years of writings, pictures and other documents GONE!

From January 26, 2016 to March 17, 2017 (14) months. They lied to him and made promises to correct the problem. He also discovered the new LapTop thatbthey sold him was inferior to his needs and was a computer they were selling off at low prices to rid it from their inventory, it was outdated left over stock.

He wrote a letter to Hubert Joly CEO and has not been contacted! His losses are significant and Best Buy has BULLIED their CORRUPT business practices to cause him thelosses.

Beware other Veterans and Miklitary Persons and Families.

This ordeal will likely be presented outside of the store to other prospective customers to warn them to be cautious, due to a number of other complaints from military, veterans and their families of being dishonored and ripped off by Best Buy !

  • Feb 9, 2017

Do not order From Best Buy online. They sell products they don't have. The show they've shipped the items, then do not give the item to the carrier. They promise 2 day shipping on large purchases, then send them by ground. Now my purchase will not arrive before I leave the country for a month. They say they can't refund because it has shipped, after telling me it has not shipped. Then they start putting you on hold and giving you the run around!

  • Jan 27, 2017

I was robbed and my credit cards were part of the robbery. I contacted my banks to let them know I had my cards taken and I was then reissued new cards. At that time i was told by two different banks that an attempt at Best Buy had been made on my cards but were denied because of amount of expense. Thank God! However, I woke up today only to find an alert on my phone telling me the persons had attempted to make another attempt at Best Buy. So after calling my bank and getting more information i got the store #.

Now I am going to contact the corporate office. Only for them to tell me there is nothing they do for that and I needed to contact my bank. I told them I had and that because another attempt on the same card had been used at the store they wanted me to let them know. The guy said to be honest with you there is nothing we can do. We don't contact police and that i should contact the store myself to let them know.

I would think that if corpoprate new they had stores and according to the internet multiple issues with the same store they would be wanting to talk with the store to get this cleared up.

The guy asked if it was my best buy card and i told him no and that i would never have a best buy card either if this is how they run their business.

I just want it out there that Best Buy doesn't care if you were robbed and doesn't take matters into their hands when it involves there company.

  • Dec 31, 2016

9 days after I purchased a $1,377 TV and taking two days off work to accept delivery, I still do not have my TV. I have had no less than 15 telephone calls with company representatives who do nothing but lie and make excuses for their incompetance. Never have I dealt with a company that is so uncaring and has caused me to lose money by having to take days off work to wait for their incompetant delivery people.

Do not patronize Best Buy. Their customer service is the worst of any company I have ever encountered and they have thousands of complaints filed on-line.

  • Dec 21, 2016

I am an X manager from Best Buy South Surrey who has been hired under false so called values by one of the most evil deceptive and a hazard to the environment companies I have ever had the misfortune of working for. When I was hired I was told that the compnay values were of the highest standard and that they keep them in high regards! Yet every day at work I would be caught up in meetings where my general manager would coach me in how to lie to customers in order to sell their extended insurance! At first I thought I was in a dream but soon I realized that this is how the company makes their pure profit and that this is how my GM gets his fat bonus checks! Soon after I discovered that the companies fake values were an obvious front for what really goes on behind closed doors! My job security was used against me on very occasion if I had ever questioned their tactics. The company also has an inside grading system where the employees get to let the district managers know how things are going in the store by filling out a survey called "View point".

During this time the employees get to anonymously let the upper staff know what they fel needs to be changed. On our last view point my General Manager Christian Reich decided to bribe people with $20 bills and $25 dollar gift certificates days before viewpoint in exchange for their positive votes for him!! I witnessed him on 3 occasions handing over a $20 dollar bill to younger staff members then saying "I want to say thanks for all your hard work and wanted to give you this $20 bill for your efforts here at Best Buy and can you take your view point survey?". He would then follow the staff members into the private room where the surveys would take place and even stay in the room behind them as they did their survey! On top of his dishonesty he also engaged in illegal drug and alcohol consumption with other staff who he later favortized and protected when they were caught. I guess this is what happens when you hire a kid to be a GM and he does not have the maturity to run a business. In addition to an already dishonest company who hires dishonest people who are trained liers they also have the worse environmental impact with their massive disgarding of metal, electronics, paper and plastic all being thrown into the same containers! During the opening of new Best Buy stores this company will ship out containers with thousands of metal shelves and counters etc to build the new store. When the items arrive to the location often in every case of a grand opening the company has already changed their plan for the floor layout therefore not needing a majority of the shelves and counters they have shipped. Their answer to that instead of shipping the unused material back to the warehouse, is to throw mass amounts of steel, wood, plastic, glass and paper all into one bin and send it off to the land fill! I was disgusted at the amount of waste in materials I saw while with this company. They have a giant fake "We are Green " sign on their walls as a deliberate false front to make you believe they care. If you multiply the number of Best buy and future shops stores I could only imagine the environmental impact they are having. Someone needs to investigate Best buy and Future shop for their massive wasting. They also have a label making printer which prints full size sheets of paper with 12 or 4 large label sections on it. When an employee prints only a single label, guess where the remaining blank stickers and card board labels end up? You got it in the trash next to the plastic, metal and glass! I lost my job for voicing my opinion to my superiors and they decided to let me go because I discovered their fake tactics for profit. I just want people to be aware! Say no to thier PSP/PRP ( Product service plan or Product replacement plan)

  • Dec 19, 2016

Here is a synopsis of the events leading up tome having to file this Notice of Dispute.

June 19....we (Sarah my wife, Lukas 14 month old son)

went to best buy to buy a watch , sprint does not offer a line for it , decide to explorer other providers.

Buy one get one free.. not bad..were told I would get up to 650 in refunds to cover other providers bill. takes 6 weeks. Ok, In actually I wasn't given full refund as 200 went to bills credit, was not told this, was given different info from Best Buy CSR reps. Wasn't told that I need to turn the phones in till after 4 hours into the process, was told "sorry" our mistake wasn't told there was a 45 activation fee for each watch. Spend 7 hours at best buy that day.

sales associate talked to us, flipped us to anther guy(perdro) I think.

We picked out 2 phones, Chrome and white. 1 phone was wrong, it was black, , the staff did a return and went across the street to Park mall AT&T and got me a phone, the black phone never left the store, 2nd phone number was ported wrong. We didn't figure this out till we were home, called store, asked to come back, did so, asked to return home and get the 2 phone to return those and purchase new ones,did so , as they can't change anything now, too late. SO I went home CAME BACK again.

Fixed the watches...so I thought, then the watches didn't work for 3-4 days, found out because they were on the other phones we returned.

Called Customer care, found out they I need to go back and redo the deal, I was told to go to an ATT store as best buy isn't helping me,only causing problems and that they aren't really part of ATT, argued with Customer care rep that ATT is solely responsibility for my act and my service, was told that we would have to agree to disagree. lol Same company

Went to the att store, met Preston Polanco ( 520-262-9193) spent and hour or so tiring to fix what best buy had done, They got me a monthly bill estimate as Best buy couldn't figure out what my bill would be with all the returns. Peston was helping and doing great at it.

I get my 1st bill like 484, cant possible be right, call ATT CSR, told I would get like 80 in credits, bill still wrong but I paid it. My bill had fees and act. fess from return said items.

I go to Att store, turn in old phones, get 200 in credit as opposed on a visa card as promised, semi pissed as this is all steam rolling again, whatever I deal with it.

I get the next bill 1172.00 , pissed again, phone I returned was charged 715 to the bill. Bill is still wrong, should be about 150-160....if you take 1172-715 ...leave a bill of .ie balance of 457, way more then it should be aprox 190 including taxes, so 277 buck TOO MUCH. I also have a 200 bill credit from att store. , I call ATT CSR again, get credit, said 509 total and 715 for the phone, submitted it and got nothing, no where, was told my math was wrong.

Very annoyed and pissed,

I called best buy, talked to several people in the next 2 weeks, I got voice from AT&T employes asking for last 4 of my Social Security # to add notes when actually there just accessing my act, to try and fix it. Entering my account as if they were me without permission,against AT&T and Best Buy POLICY"S. Mind you no one has call any lower/senior management to help or alert anyone of the situation.

I asked for management help, was told not sure who that is??? Really I call ATT CSR again about the return phone, I was told by AT&T CSR rep on the phone, I have to PROVE I returned the phone, like I'm lying or a criminal who stole it? really. I ask if I can mail in the receipts, text or fax, anything.

NO NO NO I have to go to the store and have them verify the return and have them Call ATT care while I'm at the store. Told me BestBuy has caused many of the problems not ATT. Really...I should be mad at Best Buy.

I go to the ATT store, Preston's not working..crap.. he's the only one who's actually helping me.. The other CSR that helped me, with the phone swaps paperwork, the manager makes copy's of over 60 pages of paperwork I have gotten in the last 5 weeks. Said he would add my company's discount,he didn't..said he would fax everything over to att corporate on the return...didn't. Was later told my paper work was lost, my PERSONAL INFORMATION paper work is lost?? Really!!!

I get a call from collection about the bill. fiance is pissed, Im pissed, I go to the best buy with all My paperwork, ( 3 more hours) he enters everything in the cpu. He calls att CSR, has to argue with them on my behalf that the phone never left the store, puts in good notes, thinks its all fixed, it's not.

Get next bill of 871.. Going crazy, 50 hours on the phone, 25 hours at Best buy, 10 hours at the att store . Call att CSR.. she helps ..so I think

She adds up all the charges... all there mistakes, she says 509 in credits and 715 in credit for the phone, no bill till sept 11. TODAY , I go to make a call and phone's are shut off. I JUST LOST IT..... CALL ATT CSR AGAIN

I have to tell the whole story again, was told the bills credits are too much, that the 509 is part of the 715 phone and I can have the difference back, Are you kidding me.

I then finally reach out to a friend who gets me Phillip Aguliar, the district manager contact info(520-647-4541) 10 days later he finds time to sit with me at the store, he go through my bill, says its all figured out,He even admits and apologizes to me for the conduct and the way my family has been treated. Admits that they should of never accessed my account. 2 hours with him, says he is now my personal advocate but doesn't help me beyond our sit down at Att store.

I get the next bill, still wrong. so mad and discouraged at this point. I get absolutely nothing resolved from your help center. I am told every excuses in the book. I call the help desk, as I am paying to much , email and call Phillip, no reply, no emails nothing.

Next bill is wrong again, so I follow suit and I go to the store this week, Nov. 15th, I am told by the manager that they can no longer help me, that she was in a meeting 2-3 weeks ago and was told by upper management not to access my account and no help from the store level, this explains Phillips actions, not very professional!! she let me know that I am not the only one one the "list" not very comforting. Not professional and now I have NO recourse anywhere. My next bill is wrong too, call and get no help.

I call the help desk, get told too bad, nothing can be done, I'm wrong, she didn't like my attitude and discounted the call. Beyond frustrated. I turn to social media and the internet and my local new station ( kgun 9 on your side)

I am now on FB and making a ton of noise, never knew how many people hated AT&T. now I get a response form your social media team, really. I get 5 different FB text from 5 different people to say...hi were to help. Talked to Yesenia L social media specialist, she says she can help, has not so far, talked to her 2 times, Have called as of today 6 times, she says she called back, but no missed calls on the phone. I am now pasted my calm and going to take action. I have started a FB campaign against you, I have recruited a group to help me with this. I also am filing with the BBB the FTC and the others. I have enlisted my local news to help(check my face book, most of my friends work for the news and pro sports.

I have also bought domain names and I am starting a web site, ATTYOUSUK.COM. It will be up and running asap. There are thousands of people who hate AT&T and I will give them a platform to be hear. Wait to your x-employees start on the site and give the people all the inside information about the AT&T policy’s and deceptive tactics. I was told so many lies from your employes and the tactics your company used are deceptive at best. You have violated my privacy right and privacy laws, employees have illegally accessed my account onseveral different occasions.

I have voice mails recorded asking for access to my account by different employes to "add notes" I have recoding of 5-10 conversations from your staff as well as my sit down with you District manager Phillip, who admits that and apologizes for the conduct, I have calls recorded from you 800 help desk, I informed them I was recording and they still treated me bad, lied and abused there power. They lied, made false promises, illegally accessed my account violated my rights!!! I have a sit down planned in January,the news stations is running a story on deceptive practices from cell phone carriers and would like to talk about my experience with AT&T and best Buy.

went to best buy after the manager hung up on me,, was asked to leave when I got there. Worse compnay ever!!!

  • Dec 14, 2016

I am writing about an incident that happened at the Best Buy retail store located at 7090 Market Place Dr., Goleta, California.

On 11/19 at 8:00pm, I returned an item purchased from Best Buy to the returns counter. The employee that helped me could not locate the order in their computer system after 30 minutes of searching so I was issued store credit in the form of a gift card. The amount of the return was $475.99.

I returned to the same store on 11/21 at 12:00pm noon and went to the customer service counter where I gave an employee the gift card to verify the money before I browsed. The employee informed me that the balance of the card was 0$. I assumed that the woman that helped me had made a mistake when processing the return so I asked for the manager. After 15 minutes of research, the manager informed me that the card had been used at a Best Buy in Las Vegas. I told the manager this was not possible as neither I nor the card had left the city in the past 48 hours. The alleged purchase in Las Vegas was for multiple thousands of doilars and paid for with several gift cards of different origins, which suggested fraud of some kind in my opinion and the manager agreed with me. At that time he went to the back of the store to presumably make a call to the Las Vegas store.

An hour and a half later, I was approached by the store manager who informed me that they needed to pull the video footage from the Las Vegas store and research the situation more. I asked the manager how the card could be used when it was in Santa Barbara the entire time. She was unable to answer me. I was told to go home and that I would be contacted via phone when the investigation had been completed.

After several days I was contacted by the store manager and told that they had turned the investigation over to Best Buy corporate and that they were no longer involved. My requests for contact information so I could follow were ignored.

I proceeded to send emails to the executive team at Best Buy corporate in an attempt to find someone to help me with the situation. I was eventually contacted by a Sarah Labbe, Senior Executive Resolution Specialist at Best Buy Corporate. She informed me that Best Buy had "processed everything correctly per SOP" and that they didn't feel liable for anything, despite the fact that I had been given a stolen and/or defective gift card. She said I would need a police report to proceed.

On November 30th I contacted the Santa Barbara County Sherriff and filed a police report and gave this information to Ms. Labbe. She replied promptly stating that I would need to have the Sheriff prosecure the individuals responsible and press charges to recoup any monies, despite the fact that the Santa Barbara Sheriff would obviously have no jurisdiction in Nevada. Further emails to Ms. Labbe and her colleagues have gone unanswered.

As of the present date I have not received the $475.99 in store credit I am owed nor has my returned item been returned to me. Any and all communications with Best Buy are ignored. The Goleta, CA Best Buy retail location refuses to help me.

  • Nov 2, 2016

I bought a open box Vizio e series TV that cats and stream. I had furniture delivered on the 29th of October. I then went to put TV together and it was missing the remote. Well with this TV it will do nothing with out the remote to Down load apps and stream and set up. I today call Best Buy to get a remote sent to me or i can pick one up from the Best Buy on my side if the city. First I get the whole open Box buy at your own risk. Well I also purchased a blue ray player and a 2 year warranty on the TV. So My warranty does not help in this matter so I am put through to the manager. He proceeds to tell me I'm past the 14 day window and basically good luck I am stuck with it, So the angry me let him know just what a $20.00 remote will cost him and his store. I will also let the BBB know next and I will get a district or regional or president. I am the area manager of Title Boxing Clubs and we will not be purchasing any of our club or home electronics from Best Buy until this is fixed. So I live in North Carrollton almost The Colony a good 45 min Drive each way. He then after much ruffled feathers he said he would give me a universal remote but would not mail it or do paperwork so I can Pick it up at a close one. I had a few people helping me the day they were getting my money and the purchase of a warranty. But there was no body there to help fix a $20.00 remote problem.

To all who read my recommendation is go to a different company or a different store all together. I will not remove this until the upper management team can get a hold of me and make it right. I will also be doing a google, Facebook, BBB and the Rip off Report to let everyone know that this manager needs to learn customer service and help out the loyal customer. So Disappointed in This Best Buy Manager!

  • Nov 1, 2016

Warranty Scam? Or did Best Buy just take my personal data and hold for ransom!

I took my Window 7 Desktop Computer to my local Best Buy Geek Squad to have my DVD drive repaired under warranty. Best Buy told me because of the type of warranty (I purchased through Geek Squad), my computer had to be sent to the Best Buy Service Center to be covered and no additional charge to me. When my computer was return to the Best Buy store, I was informed that my hard drive was replaced due to the hard drive failing a routine test. The DVD drive was not repaired and the store could not explain why the repair was not don. When I ask about my data on my original hard drive, I was instructed to contact the service center to get a back p copy. After multiple phone calls to only be routed back to my local store. I finally had an employee help me contact the service center. The service center charged me just under $190.00 which I paid via credit card to have my data copied and sent to me on an external drive. The local Best Buy store told me they did not want anything else happing to my computer, so they replaced my DVD drive using the Geek Squad team in the store. Now I have a computer with Windows 10 because Best Buy told me they could not load Windows 7 back on my pc. And all my programs and data are on an external drive. I have been spending hours attempting to reload what programs I can and working on an external drive fo access my media files and documents. After calling my local Best Buy store to file my complaint and attempt to receive a refund, I was only informed that Best Buy was sorry this happened, but they are now looking into was to improve the customer experience to prevent this from happening again.

  • Nov 1, 2016

I purchased a computer from Best Buy financed thru citibank. They unilateally increased the momthly payment by $1. We never received notification since we moved. They proceeded to charge a late fee of $40. Never new this was going on until they finally sent a letter we received saying we owed them over $400 in late fees for the $6 they increased the pahyment buy.

We have never been late in making our payments before this ripoff. i never knew a retailer could unilaterally increase their prices after purchase. We have tried to get resolution but they have refused. This is my second bad experience with this company and i will never go into one of their stores again. I will be filing with the appropriate (ugh) government agency.

  • Oct 24, 2016

I purchased $6500 worth of Merchandise at Best Buy. I did not want it delivered while I was remodeling my home. Ended up in a divorce. Best Buy said they gave me a credit for the merchandise.I proved they never gave me a credit but in small claims court they claimed only staute of limitations and won. They got my $14,000 in payments because the credit card company said I would ruin my credit if I stopped paying while the dispute was going on. They ended up with my money and my merchandise. If that is not theft then I don't kn ow what is.

  • Oct 22, 2016

Last night I went to the San Carlo Best Buy for an Acer Chromebook on sale for $269 (usually $300). After I told him I wanted to buy it, the salesman mentioned that it came with a free anti-virus product. But when paying, I was charged $30 for the "free" antivirus software ("webroot", I think).

Luckily I noticed and asked why the $30 for a "free" item. He didn't have much of an answer and called his manager for an override. The manager didn't ask any questions and didn't seem surprised or concerned at all. After the override, one "webroot" item showed removed but another was still on the bill for $3. I told him I didn't want the antivirus software at all. He again adjusted the bill and finally all the extra charges were gone.

I don't know but the sales guy was very young and probably trained in this little trick, perhaps by that very same manager. I know it's hard to make money competing with Amazon and the others, but ripping people off is wrong.

  • Oct 12, 2016

More than two years ago, I made the mistake of renewing my Geek Squad subscription online, because the store told me I would have to do it that way. The transaction itself would not go through without a Y under Recurring Charge? I didn't like this and tried to change it--but couldn't.

Throughout the whole thing, I was constantly reassured that I could cancel at any time. The fine print said I could cancel at any time. I thought I needed the protection, so I let it go through.

Long story short, we never got any of the promised services from this transaction and we stopped doing business with Best Buy. We buy computers from Fry's now. The last time I went to Best Buy, I told them I no longer wanted the useless Geek Squad "Protection." I was assured that I would not keep getting billed for it without my consent.

August 2015, Best Buy put an automatic (recurring) charge of $70 on my credit card. The credit card was no help in cancelling the charge and no on online with Best Buy "could" help me, so my husband went over to the store (in Odessa TX) and argued with them until they credited our card with the $70 (on September 27, 2015) and assured him that they had cancelled the "account." I forgot Best Buy existed.

At the end of August 2016, Best Buy charged us $70 plus "taxes" (total--$75.78) for an unexplained recurring charge from the Geek Squad. We received the bill in late September and did not find the bogus charge until I went to pay the bill in early October. This was for a "renewal" of a service we had not subscribed to since 2014.

My husband again went to the Odessa store and was given various ploys to get rid of him: They couldn't do anything because we waited more than 30 days to cancel the nonexistent transaction. We must have okayed the charge or they wouldn't have billed us for it. He would have to call 1-800-BestBuy and let them handle it. (He called the 1-800 number from the Odessa store and was given the run-around from them--20+ minutes later he was sent back to the store Geek Squad people.) Best Buy then announced that they wouldn't do anything and we would have to contact their legal department.

Our credit card people (with whom I have been doing business for 30 years) have been no help at all. Are we expected to pay forever for an account that was cancelled more than a year ago and recancelled and refunded a year ago?

There was a news report several months ago about how much money the average American consumer spends on recurring credit card payments that no longer apply or should no longer be charged. The implication was that consumers are so stupid they don't know they're still paying for something from the past.

I know when my credit card is being used to rip me off. Best Buy, under the guise of the Geek Squad, is charging me for services not request, authorized, or wanted. And our credit card company is complicit in this fraud.

  • Oct 6, 2016

On July 23 I called your customer service line because my daughter, who’s an authorized user on my Best Buy account was having an issue with placing a pickup order the night before. I’d been trying the morning of Jul 23 to place the pickup order, but was having the same issue my daughter was having; the order kept canceling and we couldn’t figure out why. I called the customer service line and spoke to a rude young man who cut me off as I was talking, and transferred me without saying anything about who and why. After holding on the line, I was transferred to someone who came online stating they were from GeekSquad. I then got upset because I didn’t understand why I was being transferred to what I know as tech support. I explained to the young lady that I was speaking with that I was upset because we were trying to place the pick up at store order and it kept canceling. I’d just spoke to, in my opinion, a rude customer service associate, and that I was now late for a birthday party for which the TV was the gift, and I’d been transferred to GeekSquad and I have no idea why. She explained that GeekSquad could help me. She also offered me 10% off the order for all of the trouble. I thanked her for understanding, and the discount. I explained I was using my Best Buy account and asked if the price would be adjusted. She said that because I was picking up at the store the store could not adjust the price, but that she would put in for the adjustment and I will see it reflected on my bill in a few weeks. I was then transferred to the store (I was told) and my order was placed and I picked up the TV.

On September 3rd 2016, I was in your Athens GA store to buy a desktop for my daughter. That visit brought to mind the conversation I’d had in July with the customer services agent. Once home, I checked my card to see that no discount had been applied. A few days later on or about September 9th 2016, I called and spoke with another customer services agent who was able to pull up that call with my phone number and states that he sees I spoke with the agent and that I was having an issue with the order, but that the agent did not put anything in the notes about a discount for the inconvenience. I assured him that she surely did and that I would not just make up something like that and call back in 2 months later, the discount would have amounted to something around $70 and that is not worth making up some big lie. The agent although nice basically told me that because it was not in the notes there was no way I would be getting the discount. I explained how I felt that this was not fair because as the customer I cannot write or verify that the notes are correct and this is not a good practice because then agents can just say anything and just leave it out of the notes and it is the customer that loses. He apologized but again told me that because it was not in the notes, I would not be getting the discount. I then asked him about contacting Best Buy’s corporate office and maybe they would be able to assist, listen to tapes or something. He stated that contacting the corporate office will not help in any way, and that the corporate office would back him up that because the information is not in the notes I would not be getting the discount.

This was very upsetting to me because I’ve been a loyal customer with Best Buy for many years. I have an account with Best Buy and use it regularly. I have always received good customer service when I have had to call in, so this event was very shocking and disappointing.

I felt I NEEDED to write this letter and let the corporate office know that Best Buy has customers that are loyal to you, but your customer service agents are not loyal to your customers or their word. I’m writing to let the corporate office know I’m disappointed that the agents are allowed to say anything to customers they have no intention of honoring, and will proudly tell you that the corporate office backs them up, so long as they just omit the information from the notes.

  • Sep 30, 2016

I was looking for a new laptop. The Geek agent told me my word 7 was absolete and offered to upload word 10. I do not know computers and thought it was an Honest and Kind act. He did, but my microsoft word was deleted from the upload.

I questioned him and he tried to sell me a new word software. I refues telling him that he had deleted my microsoft word.

Months went buy, numerous calls and 5 months later they agreed to upload Office 365 at no charge. They did, but the upload somehow corrupted the computer and the content on the display went bonkers, expanding and retracting so fast that it was impossible to use the computer.

3 more months of communications went by, and I went to the store to see how much they would sell me a new lap top for, under the circumstances. They gave me a $100.00 off a lap top. WHOOPY!

But I was desperate because my professional work was so far behind.

In the process of switching computers my old hard drive was taken to the back room to adapt it to an external drive, so I could keep and use my old files. But, I was toled there were no files on the hard drive. And for $300.00 they could recover them. I called "BS" and another 2 months have gone by. After they told me they would wave charges, I submitted it for recovery. 3 weeks later 9/21/16 I was called and for $513.00 I can get my hard drive back.

I have called Corporate several times! I have e-mailed the CEO, but no one has responded. The buck stops at Hubert Joly's desk, he is obviously so unconcerned that I have not had any response.

In the end, my project to employ disables veterans, and support mothers and children in despair has been launched.

I am looking at a suit for upwards of $5 million for the loss of 5 years of propritary art, photo's and video trailes and tv DVD's that we created for the project. The property took over 5 years and $1.4 million in expenses to create. If my project fails due to my inability to keep my creative productions forthcoming, I will demand $185 million which is the markey anaysis for annual sales.

  • Sep 27, 2016

I knew I was in trouble when the Best Buy online job app was fishing with questions that would reveal my age. Required fields make it impossible to pass over those questions and if you put in false information you can be fired.

Best Buy only agreed to interview me to fill out the stats they need to keep that shows they interview all races and ages. The interviewer. "Clint", was just going through the motions, I could tell.

Since the government won't do anything about this, all I can do it log it here on ROR.

  • Sep 2, 2016

So, Wife and myself have been customers with Best buy for 15 years or so. All the sudden my wife needs major back surgery. She pays the regular payment due which is $27. Which she always pays 100$ or more to pay things faster. Usually never a problem. So finally she is well enough to download the statement fron the online bill. She says omg.... They charged us 141$ in Interest. Wow. We actually returned the item we originally purchased and they gave us a stupid 350$ gift card instead of putting the money back on our account. That's cheating in my eyes. So I don't own the item, still have the gift card, and customer service tells they won't reverse the fees. I simply I'm paying my balance TODAY! Close my card and never contact me again. Someone will sue them for theses hidden fees you have to download to actually see. And we ALL KNOW some people aren't capable of that. Due to age or not being computer savvy! Thanks BEST BUY

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