If you give your credit card number to this company...you'll be sorry. Increased their membership rates 300% in the month of April 2023, without any notification whatsoever, either by text or email. No replies from the customer email they gave me ([email protected])
Finally reached live support with a website phone number and they told me that i wasn't notified of the impending price increase because i must have "opted" out somewhere sometime. Ah...a likely story. When i inquired about a possible refund...they flat out rejected that by telling me that somewhere in the fine print in their policy it says that fees and rates are subject to change whenever and without notification. d**n they got me...ripped me off good.
So if you're looking for a place to tan that has borderline criminal policy and is professional at the 'ol bait and switch technique...Welcome to Zoom Tan, you found it.
I have been a long time customer of Sun Tan City/Golden Tans and have always been extremely happy with their service. Two months ago, ZoomTan took over, so I decided to give this company a try. When I purchased my membership last month I was working with an associate who truly didn’t know the answer to most of the questions that I asked. She was unsure when my monthly payment would come out of my account, etc. She was very sure though that by purchasing the tanning package that I did, it would give me access to ANY tanning bed within the salon.
Fast forward to this month, when I walked into the salon I asked to tan for the full time in “room 1” which is a 12-minute lay down bed in the salon. I was informed that my package didn’t include that bed. I told the salon worker that I was extremely confused at hearing this, because I when I purchased my package I was told I could use any bed in the place. The worker told me that I must have worked with _____________ and that she must have not known what she was selling me. At this point I’m now hearing that I was lied to about what my package included, and wasn’t at all apologized to for this, and the worker didn’t seem to really mind that I was shocked/looking extremely dis-satisfied.
I emailed the customer service email, received no answer, so I called and shared what happeened with the custoemr service associate. She let me know that she would call me back the next day after speaking to a manager about my issue. Well, I never recieved a call back, so two days later, I called back again. I was basically told that since ZoomTan will be keeping all the SunTanCity beds for a while, they changed their pricing structure to reflect this recently, so in order to use the beds that I was told I could use, I would NEED TO PAY MORE MONEY, and that they wouldn't do anything to make the situation right even though they changed their policies without informing the customers after I had already paid for the tanning.
On top of this occurring, there is ALWAYS a wait when entering the salon. It could be absolutely dead, but somehow the associates never have a bed clean, so I have had to consistently for them to clean the bed. I would NOT recommend this location at all, and after my package expires I will no longer be doing business with this company, as they seem to not be concerned about retaining me as a customer.
ZOOM TAN, INC. Reviews
If you give your credit card number to this company...you'll be sorry. Increased their membership rates 300% in the month of April 2023, without any notification whatsoever, either by text or email. No replies from the customer email they gave me ([email protected])
Finally reached live support with a website phone number and they told me that i wasn't notified of the impending price increase because i must have "opted" out somewhere sometime. Ah...a likely story. When i inquired about a possible refund...they flat out rejected that by telling me that somewhere in the fine print in their policy it says that fees and rates are subject to change whenever and without notification. d**n they got me...ripped me off good.
So if you're looking for a place to tan that has borderline criminal policy and is professional at the 'ol bait and switch technique...Welcome to Zoom Tan, you found it.
I have been a long time customer of Sun Tan City/Golden Tans and have always been extremely happy with their service. Two months ago, ZoomTan took over, so I decided to give this company a try. When I purchased my membership last month I was working with an associate who truly didn’t know the answer to most of the questions that I asked. She was unsure when my monthly payment would come out of my account, etc. She was very sure though that by purchasing the tanning package that I did, it would give me access to ANY tanning bed within the salon.
Fast forward to this month, when I walked into the salon I asked to tan for the full time in “room 1” which is a 12-minute lay down bed in the salon. I was informed that my package didn’t include that bed. I told the salon worker that I was extremely confused at hearing this, because I when I purchased my package I was told I could use any bed in the place. The worker told me that I must have worked with _____________ and that she must have not known what she was selling me. At this point I’m now hearing that I was lied to about what my package included, and wasn’t at all apologized to for this, and the worker didn’t seem to really mind that I was shocked/looking extremely dis-satisfied.
I emailed the customer service email, received no answer, so I called and shared what happeened with the custoemr service associate. She let me know that she would call me back the next day after speaking to a manager about my issue. Well, I never recieved a call back, so two days later, I called back again. I was basically told that since ZoomTan will be keeping all the SunTanCity beds for a while, they changed their pricing structure to reflect this recently, so in order to use the beds that I was told I could use, I would NEED TO PAY MORE MONEY, and that they wouldn't do anything to make the situation right even though they changed their policies without informing the customers after I had already paid for the tanning.
On top of this occurring, there is ALWAYS a wait when entering the salon. It could be absolutely dead, but somehow the associates never have a bed clean, so I have had to consistently for them to clean the bed. I would NOT recommend this location at all, and after my package expires I will no longer be doing business with this company, as they seem to not be concerned about retaining me as a customer.