I am a board-certified anesthesiologist and I am practice owner of a pain management practice in Mercer and Middlesex counties in NJ. I am aware of different marketing tools online. Web MD, google ads, Zocdoc etc. I signed up with Zocdoc about 1.5 month ago and I was well aware they charge 80 $ per new patient visit. In all good faith I assumed - this is law abiding country and it is USA of all places, nothing is going to go wrong. Hence i signed the agreement.
Not once did I think - that I will be paying 80 $ per appointment made - not 80 $ per pt visit. Meaning patients do not realize this - they think it is fun and games, they make an appointment and forget to answer the phone or reply or Vm box is full. We just got charged about 450 -480 $ for 6 patients who have yet to show up. We have tried our best to call, email reach out the.
But i did not realize we are supposed to pay zocdoc with in 24 hours of making the appointment regardless of what the outcome of that pt appt is. Also, there is something like - click the cancel appt tab or no-show tab and if pt does that twice we will bar him from scheduling with zoc doc - so when i called them for a refund. I was told they have nothing to do with process once appointment is booked.
Once 24 hours after booking appt have elapsed. Then - what about above scenarios - what if it was a weekend and one cannot reach out to the pt within 24 hours, what if patient is cash pay and wants opioids only (which is the case about lot of online doctor shoppers) and we refuse to see the pt, what about patient realizes we are too far and doesn't want to drive to us, there are too many ifs and buts, but my credit card is already charged. We made all attempts and in good faith if you do not trust us - you can see our EMR or you can contact pts insurance if we did see them. But no.... lot of money has been lost in past 1.5 month and all requests for refund have been denied. despite following rules of click on this tab or click on that tab.
Please I hope someone is actually reading this and going to reach out to zoc doc to get answers.
I received a call a day for 2 weeks from Basil at Zoc Doc during March 2014, in order to review the program and get me to advertise with them.
I finally returned the call and listened to what he had to say. I was very clear with him thta i did nto want to commit to a year as he wanted me to do, but rather one month. he said that was not a problem.
Subsequently I called daily one week to find out when the billing starts and did not receive a return call. I continued to call and finally received another number of Alana. I calle dher several times as well only to find out the billing actually started when I hung up the phone! I was shocked at this news because U had nto even had a video shoot tht was promised as part of the package.
I repeatedly called Basil again but to no avail. By this time I was into the 2nd month and I called Alana again to request a meeting with Basil. I learned in that call i had been charged for another month. I threatened to contact the District Attorney's office and Alana said she woudl call me the next morning with Basil on the phone. They called and he produced some bogus document that I never saw before and never signed. He also iied about our conversation regarding the one month trial.
I tried to find a way to write a review but couldn't, then a friend told me about this web site.
ZocDoc, Inc. Reviews
I am a board-certified anesthesiologist and I am practice owner of a pain management practice in Mercer and Middlesex counties in NJ. I am aware of different marketing tools online. Web MD, google ads, Zocdoc etc. I signed up with Zocdoc about 1.5 month ago and I was well aware they charge 80 $ per new patient visit. In all good faith I assumed - this is law abiding country and it is USA of all places, nothing is going to go wrong. Hence i signed the agreement.
Not once did I think - that I will be paying 80 $ per appointment made - not 80 $ per pt visit. Meaning patients do not realize this - they think it is fun and games, they make an appointment and forget to answer the phone or reply or Vm box is full. We just got charged about 450 -480 $ for 6 patients who have yet to show up. We have tried our best to call, email reach out the.
But i did not realize we are supposed to pay zocdoc with in 24 hours of making the appointment regardless of what the outcome of that pt appt is. Also, there is something like - click the cancel appt tab or no-show tab and if pt does that twice we will bar him from scheduling with zoc doc - so when i called them for a refund. I was told they have nothing to do with process once appointment is booked.
Once 24 hours after booking appt have elapsed. Then - what about above scenarios - what if it was a weekend and one cannot reach out to the pt within 24 hours, what if patient is cash pay and wants opioids only (which is the case about lot of online doctor shoppers) and we refuse to see the pt, what about patient realizes we are too far and doesn't want to drive to us, there are too many ifs and buts, but my credit card is already charged. We made all attempts and in good faith if you do not trust us - you can see our EMR or you can contact pts insurance if we did see them. But no.... lot of money has been lost in past 1.5 month and all requests for refund have been denied. despite following rules of click on this tab or click on that tab.
Please I hope someone is actually reading this and going to reach out to zoc doc to get answers.
thank you
I received a call a day for 2 weeks from Basil at Zoc Doc during March 2014, in order to review the program and get me to advertise with them.
I finally returned the call and listened to what he had to say. I was very clear with him thta i did nto want to commit to a year as he wanted me to do, but rather one month. he said that was not a problem.
Subsequently I called daily one week to find out when the billing starts and did not receive a return call. I continued to call and finally received another number of Alana. I calle dher several times as well only to find out the billing actually started when I hung up the phone! I was shocked at this news because U had nto even had a video shoot tht was promised as part of the package.
I repeatedly called Basil again but to no avail. By this time I was into the 2nd month and I called Alana again to request a meeting with Basil. I learned in that call i had been charged for another month. I threatened to contact the District Attorney's office and Alana said she woudl call me the next morning with Basil on the phone. They called and he produced some bogus document that I never saw before and never signed. He also iied about our conversation regarding the one month trial.
I tried to find a way to write a review but couldn't, then a friend told me about this web site.