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Zmodo


Country United States
State Illinois
City Champaign
Address 1401 Interstate Drive Suite B,
Phone 1866-888-2452
Website http://www.zmodo.com

Zmodo Reviews

  • Oct 14, 2021

In October of 2020 I purchased four Zmodo Wi-Fi cameras from Amazon for $50 each. After receiving them I discovered that I had to pay Zmodo $74.80 more for cloud space for the camera’s recordings. I agreed to do that and paid them via PayPal. I soon discovered that the cameras were of poor quality and would not work for the home security system that I was making with them. I boxed them up and moved them to storage in my garage and wrote off the loss of $200 plus as a mistake on my side. I replaced them with Reolink brand Wi-Fi cameras that I continue to use today.

Fast forward to October of 2021 and I get a $74.80 charge on my PayPal account for the renewal of the cloud storage. I immediately called them and told them that I no longer used the cameras, so I am not using the storage space, and requested that the amount be refunded. I was told by Zmodo that the charge was not refundable, so I had to pay for storage until 2022. I said that this was unacceptable, and I was not paying this charge. I have several other products on autopay and they always email me in advance to tell me that the charge was coming, Zmodo did not do this.

I was willing to take the loss for my making a poor purchase choice, but it pisses me off to be forced to pay this. I would like a refund and warn others of this rude policy.

  • Dec 31, 2015

I received my in-home surveillance today. I ordered it for the purpose of keeping an eye on my pets while I am at work or out of town.

The app the camera needs to link to is MeShare, which I downloaded. The app will not even open. I verified that my phone & wifi meet the required specs.

I checked reviews online and many others are complaining that the app no longer works and their cameras are also worthless.

zmodo's website instant chat link is nons functional. The company's "customer service" line refers custmoers to online chat (which is nonfinctioning). My only other options are fax or e-mail. Sent e-mail an hour ago & no reply yet.

I am NOT encouraged. I would NOT advocate doing business with this company.

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