EXTREMELY UPSET AND WOULD NOT RECOMMEND THIS COMPANY OR USE AGAIN! Had Zen Moving load my 22 ft Penske truck for a move from Florida to Kentucky, over 850 miles, on August 18, 20. First, Tim, the mover told me my truck was too big for all my belongings yet he barely got everything on the truck. It got to the point to where I didn't think it would all fit, and they had to load stuff that should not have been placed together. Like 2 metal bed railings on my leather couch.
Upon moving my armoire I heard an extremely loud noise from the other room and realized the armoire door had hit my wooden floor hard and cracked it. Upon moving my leather couch they had a hard time getting it out the front door. At one point I said lets remove the feet off the couch, but Tim said we got it. I wished I had taken my own advice because they almost ripped my ficus plant off the porch railing, and I was certain they had damaged my couch. Tim haphazardly threw a moving blanket over the ficus and porch railing which did nothing to protect the couch or plant.
Next their 2 guys should have used blankets/padding in between furniture and they didn't. At times, when they were loading the truck I could not watch them nor should I have to but after a little while I started watching more, noticing they were not putting blankets between between items so I started asking if they could use padding in between furniture and other items. This should be common sense, and I should not have to ask this. After this, I still caught Tim, the one mover, not putting blankets/padding where he should have so I had to remind him AGAIN.
He reassured me that everything was going to be okay and so I started to feel like I was being too picky. I had 24 moving blankets plus I had a whole box of 7 mm bags and I had miscellaneous comforters, blankets, rugs, etc. Plus, I wrapped all delicate items like mirrors, pictures etc. in plastic furniture wrap. So I had plenty of padding. I had 8 racket ties and Tim only used 1 saying it is not good to make things too restricted. I didn't know until we unloaded the truck in Kentucky the extent of the damage.
I feel like Tim especially got in too much of a hurry and I'd see him drop things or almost dropping things. Then he jokingly said you didn't see that. The other young guy was new and still being trained. Most of my furniture/belongings were scratched and gouged, very damaged! I'm did not ask for a refund but I contacted the owner, Michael Erickson, to let him know so he could speak to his guys about the importance of using padding especially on long distance trips.
At the start of the move Tim was tried to get me to use their blankets and charge me. I told him that I had plenty of my own padding. What upset me even more was that most of the padding I gave them was not even used properly or at all. So since I did not pay for their padding they did not want to use mine. I found blankets stuffed in places it did not make a difference, and I found padding just tossed in not even used. I didn't expect things to remain perfect during this move but I didn't expect this much damage.
UPDATE: Michael Erickson responded to my complaint 3 days later yet responded quickly previously. At one point he apologized that his driver did not take control of the job but then quickly changed to insulting me. Once he admitted both guys had a month or less experience I asked for my money back. That is when the insults started. The following insults were said to me in a email by Michael Erickson:
1. I’m sorry this happened and it seems like the driver didn’t take control of the job. Tim is a mover and has only been with us a month, you had a bad move and I don’t know what to tell you. It will be fixed in the future but it doesn’t help you now. What would you like me to do?
2. I just think it’s funny cause we never have any damages when we do a move.
3. CHEAP customers get CHEAP results. You’re a joke
Zen Moving Reviews
EXTREMELY UPSET AND WOULD NOT RECOMMEND THIS COMPANY OR USE AGAIN! Had Zen Moving load my 22 ft Penske truck for a move from Florida to Kentucky, over 850 miles, on August 18, 20. First, Tim, the mover told me my truck was too big for all my belongings yet he barely got everything on the truck. It got to the point to where I didn't think it would all fit, and they had to load stuff that should not have been placed together. Like 2 metal bed railings on my leather couch.
Upon moving my armoire I heard an extremely loud noise from the other room and realized the armoire door had hit my wooden floor hard and cracked it. Upon moving my leather couch they had a hard time getting it out the front door. At one point I said lets remove the feet off the couch, but Tim said we got it. I wished I had taken my own advice because they almost ripped my ficus plant off the porch railing, and I was certain they had damaged my couch. Tim haphazardly threw a moving blanket over the ficus and porch railing which did nothing to protect the couch or plant.
Next their 2 guys should have used blankets/padding in between furniture and they didn't. At times, when they were loading the truck I could not watch them nor should I have to but after a little while I started watching more, noticing they were not putting blankets between between items so I started asking if they could use padding in between furniture and other items. This should be common sense, and I should not have to ask this. After this, I still caught Tim, the one mover, not putting blankets/padding where he should have so I had to remind him AGAIN.
He reassured me that everything was going to be okay and so I started to feel like I was being too picky. I had 24 moving blankets plus I had a whole box of 7 mm bags and I had miscellaneous comforters, blankets, rugs, etc. Plus, I wrapped all delicate items like mirrors, pictures etc. in plastic furniture wrap. So I had plenty of padding. I had 8 racket ties and Tim only used 1 saying it is not good to make things too restricted. I didn't know until we unloaded the truck in Kentucky the extent of the damage.
I feel like Tim especially got in too much of a hurry and I'd see him drop things or almost dropping things. Then he jokingly said you didn't see that. The other young guy was new and still being trained. Most of my furniture/belongings were scratched and gouged, very damaged! I'm did not ask for a refund but I contacted the owner, Michael Erickson, to let him know so he could speak to his guys about the importance of using padding especially on long distance trips.
At the start of the move Tim was tried to get me to use their blankets and charge me. I told him that I had plenty of my own padding. What upset me even more was that most of the padding I gave them was not even used properly or at all. So since I did not pay for their padding they did not want to use mine. I found blankets stuffed in places it did not make a difference, and I found padding just tossed in not even used. I didn't expect things to remain perfect during this move but I didn't expect this much damage.
UPDATE: Michael Erickson responded to my complaint 3 days later yet responded quickly previously. At one point he apologized that his driver did not take control of the job but then quickly changed to insulting me. Once he admitted both guys had a month or less experience I asked for my money back. That is when the insults started. The following insults were said to me in a email by Michael Erickson:
1. I’m sorry this happened and it seems like the driver didn’t take control of the job. Tim is a mover and has only been with us a month, you had a bad move and I don’t know what to tell you. It will be fixed in the future but it doesn’t help you now. What would you like me to do?
2. I just think it’s funny cause we never have any damages when we do a move.
3. CHEAP customers get CHEAP results. You’re a joke
4. You are crazy.