I ordered a power washer from these fools and it arrived with huge oil stains on the box indicating a major oil leak from its motor or pump. There were parts missing as well. I tried to return the item and they never responded to me at all. They do not provide a phone number on the website, only email address. It is the only and last item I will ever buy from them and I spent $259.00 on complete junk.
I've purchased from Yuster for over a year. They have deals, but don't respond to emails.
I just purchased 2 mystery boxes. I knew the risk, but thought for sure there would be some value in the box. Of course they mention the possibility of a $100 bill or TV etc., but wasn't thinking they would really send those in this box.
What I go was pure garbage. They just scooped out the trash and dumped in in a box.
21 Non-name batters, Starwars vinal backpack, Ninja Turtle stuffed Doll, tooth brush, Music hat & touch gloves.
Beware..... I'm done..... Daily steals & woot are at least shoveling garbage
If you report Yugster.com , Alden Research, LLC. to the Better Business Bureau, the owner personally will suspend your yugster account for reporting him. ugster.com Alden Research, LLCAddress: Salt Lake City, UT 84124Phone: (801) 953-1434
I purchased a Dell netbook right before Christmas as a present to myself. I could not believe I bought it for less than $100 on Yugster--what a deal (I had thought!).
Unfortunately, I was hospitalized over Christmas for a serious infection. I did not get out of the hospital until the first week of January. As soon as I arrived home, I received my mail and packages from a family member who had been keeping them for me. I was excited to use the new computer and opened it first! How disappointed I was when it barely turned on and loaded but would not load any web pages. Yes, my internet at my house, my parents’ house where I also tried it, etc. are fine. Our phones and other devices work just fine at my house and my folks’; it was the laptop!
I contacted Yugster immediately! I tried their phone first. Of course no one was in the office despite me calling 4 times that day DURING THEIR POSTED AVAILAVBLE hours of customer service! So I emailed them and even offered to show them my medical documentation showing that I had been in the hospital. Like many other posters have indicated, it took several days for them to return my email despite me contacting them originally on a Monday. When I did receive a reply, I was told it was too late because it had been longer than 14 days since I had received the item.
Well, first, the website says the contact must be within 21 days of placing the order. So the customer service agent did not even know her company's written-on-the-web policy. Second, I had only received it a day earlier because I had been in the hospital. Now, that might seem like splitting hairs, but she and others who kept answering me when I sent in the same complaint, kept using the phrase, "received within 14 days." But regardless of the fact that the customer service representatives are incompetent and definitely do not know their own policies, I HAD ADHERED to the written policy of filing the complaint within 21 days of placing the order.
It has been several months, and this company refuses to honor their policy. Buyers--stay away from Yugster!!! I had purchased some items from Yugster a few years ago and not once but several times. I always felt like I was getting a good deal. And even the shipping time several years ago was not bad. After this experience, I will never EVER buy from them again. In fact, I am hoping with enough complaints that the site will get shut down. This company is dishonest and is ripping people off!!!
I logged onto Yugster to order a beach item. Their site rejected me, multiple times using multiple cards. I ended up using Paypal. My item was shipped to my billing address. Yugster admitted fault but refuses to make ammends. Actual chain from Yugster. 04:29:53 PM) Rachel: I was looking at the account and I see there was an order with the billing as the 1701 address and the shipping as the 2855 address but it was declined and then you placed this order and it went through and shipped. ^^^What this means is that I had the proper billing address AND the proper shipping address and the order was rejected...numerous times BTW. The billing address never changes throughout this process. What this means is that your software rejected the purchase because the shipping address did not match the billing address. shipping addresses often do not match billing addresses? I'm going to give you the benefit of the doubt here. What that means is that their technology department messed up when setting up your credit card processing rules. This is 100% Yugster's error and I have it in writing-but they still won't refund my money for an item I never received.
Will not honor the return policy of a defective camcorder.... policy is a full refund within 21 days, they tell me pay my own shipping and a 25% restock cause they don't believe me
Yugster.com Reviews
I ordered a power washer from these fools and it arrived with huge oil stains on the box indicating a major oil leak from its motor or pump. There were parts missing as well. I tried to return the item and they never responded to me at all. They do not provide a phone number on the website, only email address. It is the only and last item I will ever buy from them and I spent $259.00 on complete junk.
I've purchased from Yuster for over a year. They have deals, but don't respond to emails.
I just purchased 2 mystery boxes. I knew the risk, but thought for sure there would be some value in the box. Of course they mention the possibility of a $100 bill or TV etc., but wasn't thinking they would really send those in this box.
What I go was pure garbage. They just scooped out the trash and dumped in in a box.
21 Non-name batters, Starwars vinal backpack, Ninja Turtle stuffed Doll, tooth brush, Music hat & touch gloves.
Beware..... I'm done..... Daily steals & woot are at least shoveling garbage
If you report Yugster.com , Alden Research, LLC. to the Better Business Bureau, the owner personally will suspend your yugster account for reporting him. ugster.com Alden Research, LLCAddress: Salt Lake City, UT 84124Phone: (801) 953-1434
So be prepared for punitive retaliation.
I purchased a Dell netbook right before Christmas as a present to myself. I could not believe I bought it for less than $100 on Yugster--what a deal (I had thought!).
Unfortunately, I was hospitalized over Christmas for a serious infection. I did not get out of the hospital until the first week of January. As soon as I arrived home, I received my mail and packages from a family member who had been keeping them for me. I was excited to use the new computer and opened it first! How disappointed I was when it barely turned on and loaded but would not load any web pages. Yes, my internet at my house, my parents’ house where I also tried it, etc. are fine. Our phones and other devices work just fine at my house and my folks’; it was the laptop!
I contacted Yugster immediately! I tried their phone first. Of course no one was in the office despite me calling 4 times that day DURING THEIR POSTED AVAILAVBLE hours of customer service! So I emailed them and even offered to show them my medical documentation showing that I had been in the hospital. Like many other posters have indicated, it took several days for them to return my email despite me contacting them originally on a Monday. When I did receive a reply, I was told it was too late because it had been longer than 14 days since I had received the item.
Well, first, the website says the contact must be within 21 days of placing the order. So the customer service agent did not even know her company's written-on-the-web policy. Second, I had only received it a day earlier because I had been in the hospital. Now, that might seem like splitting hairs, but she and others who kept answering me when I sent in the same complaint, kept using the phrase, "received within 14 days." But regardless of the fact that the customer service representatives are incompetent and definitely do not know their own policies, I HAD ADHERED to the written policy of filing the complaint within 21 days of placing the order.
It has been several months, and this company refuses to honor their policy. Buyers--stay away from Yugster!!! I had purchased some items from Yugster a few years ago and not once but several times. I always felt like I was getting a good deal. And even the shipping time several years ago was not bad. After this experience, I will never EVER buy from them again. In fact, I am hoping with enough complaints that the site will get shut down. This company is dishonest and is ripping people off!!!
I logged onto Yugster to order a beach item. Their site rejected me, multiple times using multiple cards. I ended up using Paypal. My item was shipped to my billing address. Yugster admitted fault but refuses to make ammends. Actual chain from Yugster. 04:29:53 PM) Rachel: I was looking at the account and I see there was an order with the billing as the 1701 address and the shipping as the 2855 address but it was declined and then you placed this order and it went through and shipped. ^^^What this means is that I had the proper billing address AND the proper shipping address and the order was rejected...numerous times BTW. The billing address never changes throughout this process. What this means is that your software rejected the purchase because the shipping address did not match the billing address. shipping addresses often do not match billing addresses? I'm going to give you the benefit of the doubt here. What that means is that their technology department messed up when setting up your credit card processing rules. This is 100% Yugster's error and I have it in writing-but they still won't refund my money for an item I never received.
Will not honor the return policy of a defective camcorder.... policy is a full refund within 21 days, they tell me pay my own shipping and a 25% restock cause they don't believe me