They are charging me monthly for a product I bought once. They add in another product when you click "yes" to the first one. The second product is much more money. I did not purchase either. I declined.
I ordered two samples for $11.98. Billed for two full bottles 208.43. Ordered on the 25th of August did not get billed until 2 days after it was too late to do anything, Sept 8th and 9th. Apparently you had 12 days to cancel getting the full set instead of the sample but I saw nothing like that on the ad.
The fact they did not even tell me in the delivery the charges or how to reach them says it all there is no contact info for them on the website, or the web searches I have done. I realliy checked before I ordered and did not see anything reflecting this at all.
I had a similar complaint related so many already reported re: Renu face and eye cream. I agreed to pay .99 cents for a sample of the face cream and $4.95 for a sample of the eye cream (reasonable enough for a "trial" sample.) However, I looked at my bank statemnt at the end of the month and saw $$89.97 for the face cream and $$85.97 for the eye cream.
Contacted the company from there and the customer service was no so helpful. If I had called within 14 days to cancel then I wouldn't have been charged any more at all...however, as I didn't see or expect any hidden term about additional charges and some time frame...I was now being charged the additional charges. The customer service person stated that there was no one else available for me to speak with and I could not return the containers that the products were in (to get the money returned to my credit card of the over-charges.) But she would remove me from the auto-ship list (which I didn't agree or see anywhere with this "trial" offer.") The irony is because I had called past the 14 day time period (most people look at their bank statments at the end of the month)...I still had to pay with no option of reimbursement.
In the future I will always look up a products reviews prior to purchase and the attorney general can hopefully put an end to such scamming!
I purchased a sample of their product and paid for shipping, around $15.00. I received 2 small bottles a few days later. Whe I looked at my bank account, I was charged over $200.00 for the samples. I called to requet a refund and was told this was not a sample and I could not get a refund. This is false advertising and they are ripping off people saying that it is a trial for 14 days. I did not see that anywhere when I ordered this. I would never order their product again. Don't get ripped off.
Product was to reduce wrinkles-didn't work & I certainly got more whinkles when I was charged $89.97 and $85.97 when the shipping was all that was asked.
I saw the offer on line for Ivanka Trumps youth renew skin cream. I thought it might be a good opportunity to try it as Ivanka's skin looks so good. I ordered the trial and paid for postage only. At this time it was suggested that I also try the eye cream for additional postage also. They were to be used for 30 days.
On my next credit card bill there were charges of $89.95 for the skin cream and $85.95 for the eye cream. I immediately called the number provided to cancel these orders and was told by a very rude person (Sabrina) that I called them one day too late to cancel without charges. They must be contacted within 14 days. I told them I didnot receive the items until Feb. 2 and the cancellation was Feb. 10 - 8 days. No, they said the 14 days start on the date of the order, Jan. 27. It was not possible for a reasonable conversation with Sabrina there.
I can see now I was duped and they seem to be getting away with it. So much for the Trump name on a product. One should "run away" as fast as one can when that name appears.
Order some sample face cream and eye cream to try and a couple weeks later noticed some charges that went through on my account. When I called to cancel and tell them I no longer wanted to be charged, they went on and on about how I had agreed to the terms when I ordered and that I could not get a refund, but could cancel. You would think they would ask how you like the product, but instead they were insistent that they had "got me" and would do me a favor by refunding 35% of my money and then the more I complained it was up to 50%. Do not order--very unethical and poor practices.
I ordered the "trial" offer and when I tried to cancel they were closed. I called the following day but was told that I was too late and I was charged $99 for the product. In fact I was charged $91 AND $95 for two products. This crap does not work and they rip you off by not being open 24/7 for you to cancel.
Youth Renew Reviews
They are charging me monthly for a product I bought once. They add in another product when you click "yes" to the first one. The second product is much more money. I did not purchase either. I declined.
I ordered two samples for $11.98. Billed for two full bottles 208.43. Ordered on the 25th of August did not get billed until 2 days after it was too late to do anything, Sept 8th and 9th. Apparently you had 12 days to cancel getting the full set instead of the sample but I saw nothing like that on the ad.
The fact they did not even tell me in the delivery the charges or how to reach them says it all there is no contact info for them on the website, or the web searches I have done. I realliy checked before I ordered and did not see anything reflecting this at all.
I had a similar complaint related so many already reported re: Renu face and eye cream. I agreed to pay .99 cents for a sample of the face cream and $4.95 for a sample of the eye cream (reasonable enough for a "trial" sample.) However, I looked at my bank statemnt at the end of the month and saw $$89.97 for the face cream and $$85.97 for the eye cream.
Contacted the company from there and the customer service was no so helpful. If I had called within 14 days to cancel then I wouldn't have been charged any more at all...however, as I didn't see or expect any hidden term about additional charges and some time frame...I was now being charged the additional charges. The customer service person stated that there was no one else available for me to speak with and I could not return the containers that the products were in (to get the money returned to my credit card of the over-charges.) But she would remove me from the auto-ship list (which I didn't agree or see anywhere with this "trial" offer.") The irony is because I had called past the 14 day time period (most people look at their bank statments at the end of the month)...I still had to pay with no option of reimbursement.
In the future I will always look up a products reviews prior to purchase and the attorney general can hopefully put an end to such scamming!
I purchased a sample of their product and paid for shipping, around $15.00. I received 2 small bottles a few days later. Whe I looked at my bank account, I was charged over $200.00 for the samples. I called to requet a refund and was told this was not a sample and I could not get a refund. This is false advertising and they are ripping off people saying that it is a trial for 14 days. I did not see that anywhere when I ordered this. I would never order their product again. Don't get ripped off.
Product was to reduce wrinkles-didn't work & I certainly got more whinkles when I was charged $89.97 and $85.97 when the shipping was all that was asked.
I saw the offer on line for Ivanka Trumps youth renew skin cream. I thought it might be a good opportunity to try it as Ivanka's skin looks so good. I ordered the trial and paid for postage only. At this time it was suggested that I also try the eye cream for additional postage also. They were to be used for 30 days.
On my next credit card bill there were charges of $89.95 for the skin cream and $85.95 for the eye cream. I immediately called the number provided to cancel these orders and was told by a very rude person (Sabrina) that I called them one day too late to cancel without charges. They must be contacted within 14 days. I told them I didnot receive the items until Feb. 2 and the cancellation was Feb. 10 - 8 days. No, they said the 14 days start on the date of the order, Jan. 27. It was not possible for a reasonable conversation with Sabrina there.
I can see now I was duped and they seem to be getting away with it. So much for the Trump name on a product. One should "run away" as fast as one can when that name appears.
Order some sample face cream and eye cream to try and a couple weeks later noticed some charges that went through on my account. When I called to cancel and tell them I no longer wanted to be charged, they went on and on about how I had agreed to the terms when I ordered and that I could not get a refund, but could cancel. You would think they would ask how you like the product, but instead they were insistent that they had "got me" and would do me a favor by refunding 35% of my money and then the more I complained it was up to 50%. Do not order--very unethical and poor practices.
I ordered the "trial" offer and when I tried to cancel they were closed. I called the following day but was told that I was too late and I was charged $99 for the product. In fact I was charged $91 AND $95 for two products. This crap does not work and they rip you off by not being open 24/7 for you to cancel.