Don't use website Yelp!!! Website keeps removing my reviews after I write them. Wrote several reviews on there over the years and they all get taken off their website within a few days after I write them. Don't use their website! Want my reviews put back up.
I received a telephone call from Yelp.com representative Roy Cowan on 05-30 to setup a marketing campaign that was supposed to bring in lots of customers via Yelp marketing and I set a maximum budget of $15.00 per day after he promised $300.00 in initial ad credit to begin. So I gave him my debit card expecting to see some sort of activity during the month of June and right away almost, I see a charge come through n my card for $169.64 on 06-12 so when I called/emailed him that this was NOT what was agreed upon, he apologized for not being more clear and walked me through the cancellation process online but is refusing to return my $169.64 that was fraudulently taken from me.
In dealing with the public, sometimes a would-be patron is undesirable i.e. he wants unreasonable service, or wants the service or product at a price that is unprofitable for the business. In these cases, the business (service- or product-provider), has the right to terminate the phone call, in-person visit, or the contract, written or oral.
Unfortunately, sometimes the "dismissed", would-be patron feels offended. Maybe the business wasn't sufficiently diplomatic in its retreat. It might be that the would-be patron perceived the dismissal with exaggerated sensitivity.
Unfortunately, sometimes these persons are vindictive and act on their egotistical emotion by entering a derogatory critique of the business.
Unfairly, in my opinion, Yelp displays these critiques–––those that have been entered by vindictive persons who haven't actually hired or used the business.
Also, Yelp unfairly controls critiques. It obscures some of them by placing them in a "Not Recommended" list. In my case, they placed eleven in this category: three negative, and eight positive. Their explanation for the Not Recommended placing is that some "reviews" are unworthy for various reasons, including suspected solicitation of critiques by the business.
Surely, and unfortunately, solicitation happens. In my case, Yelp has deemed the eleven critiques as unworthy, but not one of them was solicited; they all are real!
In the world of new business, many owners may or may not overlook events. Yelp doesn't care. A rule should apply that they care for both new and older businesses. You see, there's money to be made when a company provides a trial period but intentionally doesn't provide for a reminder and/or an option of a reminder. Why would that be? Well, this opens an opportunity for a big company like Yelp to chase after and afflict someone who just didn't realize that they were running on Yelp for months on end, only to then remind them after they've run their course for a generous amount of time to enable them to generate and claim revenue from what may or may not be a struggling business. So, now they have the license to badger a person. If this were not intentional, why don't they send a reminder or provide an option for the client (who's new at this) alerting them that their account would be charged and that the free trial will end within a day or two?
Here's my BIG QUESTION: Shouldn't a bully like Yelp provide an option to the client when they are singing up and/or simply just ALERT the new client that they will be charged commencing that cycle or give the client an option to have the page temporarily deactivated during setup so they can intentionally choose to stay with the plan? Isn't it suspicious when they don't offer such options? Often enough, the client never reaps any clients from Yelp and they may JUUUUSSSTTT forget about their Yelp account. This may be interpreted as a convenient opportunity for Yelp to bully them with collections. This is what happened to me. Couldn't this tactic enrich Yelp while they may be seemingly trying to financially bury alive their new clients who are merely getting their foot in the door? Are there any starter business victims here? Well, I feel like a victim of all of the above. Tell me if and why I am wrong if you disagree. Respectful language is preferred. I'm not here to badger anyone, please understand.
Yelp is an internet advertising review service that operates by extorting local businesses into spending money to get reviews and promises "leads" for advertising dollars but in actuality, they charge a lot of money for only getting "clicks." There is a huge difference between a click and a lead. After agreeing to purchase advertising in return for leads, my account was charged over $700 in a matter of a few days because of clicks, not leads. I never received one inquiry or any leads at all, from anyone. In addition, the account manager (salesperson) encouraged me to tell my past customers to write reviews on my business because that is what it is all about on yelp but when they did write them, yelp denied them and would not allow them to be published. Do a google search for "yelp extortion" and watch the movie called "Billion Dollar Bully" which is all about yelp extortion, check out the link https://www.imdb.com/title/tt4645636/.
Surf Gidget The Pug 11:20 AM (1 hour ago) to me I am the Business owner of It's A Dogs life Academy. I am addressing an issue with YELP as I had a customer contact me a few days ago regarding a 5 star positive rating recommendation post on YELP which was moved to a "Non Recommended" section. After looking into my YELP account I noticed nearly 20 legitimate customers who still attend today were also moved out of the positive rating section. With determination I found a number for YELP & spoke with an employee named Denise
Customer Success Manager | Yelp.com
855 380 9357
We have asked why all of our 5 star Positive Recommendations have kindly been put under the "Non Recommendation" list. She stated its the algorithm & we cannot fix it, well your algorithm is broken. We have recommendations that go as far back as when we opened nearly 9 years ago. Ratings that are 5 star ratings with lovely recommendations. Shamefully we have good customers who still attend who have written 5 star YELP recommendations & those 5 star positive recommendations have been deleted & have been put into the "Non Recommendation" section as well. This is discrediting to our business as YELP is moving our positive recommendations to a section that cannot be seen by possible new customers as being recognized as a "NEGATIVE Business". The YELP employee Denise hung up on me this afternoon during this conversation, that was professional. I have made it clear with Denise prior to hanging up that I will be contacting the BBB, the RIP OFF REPORT, YELP complaint board & possibly small claims court as this is deliberitally damaging my financial well being. Welcome to the world of algorithms & bots as humans cannot control YELP if you have a problem. We will take this further, meanwhile we appreciate your Positive Recommendations in hope that the algorithm does not move you to the "Non Recommendation" section. As a new customer if you only saw 4 positive comments & 17 "Non Recommended" comments would you attend the business? YELP has generated negative impact against my business & its fraud. They have done a Bait & Switch at it's finest! I will assume the algorithm will recognize this as a "Non Recommended" comment & move it as well. Please recognize this statement as an official complaint against YELP. Researching YELP complaints at yelpcomplaintsboard.com established since 2004. The complaints are a recurring issue. They take off positive 5 star reviews for loads of businesses that don't pay a monthly $300.00 a fee a month, who knew. We all thought as a business owner having YELP was a positive platform for business owners. Maybe YELP should have FACT checkers. I noticed one complaint from a gentleman in San Diego on YELP reviews & complaints. He stated back in August of 2022 that YELP is calling 5 star reviews fraud. WOW! He has stated that if you do not pay the $300.00 a month they allow all negative reviews and take down good ones. Well, he nailed it on the head no doubt. Now we truly know what's going on with YELP, SCAM! I will be asking some of our customers to remove their positive comments & when they find the time to comment with a positive review once again in the future will see how quickly the 5 star positive reviews will stay out of the "Non Recommended" section. My only question is YELP How do you explain this one in court? Not easy is it? I'll be taking screenshots of my current YELP as proof before you tamper with it again, have a nice day.
Best,
Alecia
It's A Dogs Life Academy
Please Note:
*This complaint & personal review will be posted on my business web site so customers are aware until the YELP page is adjusted correctly.
*The BBB is quite astounding with over 1,800 complaints since 2013 to say the least.
*YELP complaints board has the same result of excessive complaints with only 20 addressed. You heard it only 20! *Rip Off Report has an exstinsive amount of complaints regarding the same problem
John Burkert (212)376-9567 offer me 1 month free trial for promoting my business on YELP, JOHN BURKERT promised to call me back one week after to see how my business was going and never call back or answer any call or e-mail
3 weeks after I decided to cancel my YELP account due to not seeing any results. Next day I check on my bank account and noticed I was charged by $146.89,
since I discovered the SCAM I call costumer service to know why I been charged 146.89 when Yelp was suppose to charge me $5 dollars per day after the 1st free months, all they told me Yelp is not for free blah blah blah, saying I never got any free month and there wasn't any proof about it,
MR JOHN BURKERT refused not to answer my questions on calls or email
reason why I have to make this report, I wish I was able to find his picture so everyone can identify this person and be aware of this digital SCAMMERS
I signed up for a Trial based on a supposed $300 credit, and I have regretted it dearly! They have served upNO leds of quality even fter claiming to have shown my d to over 15k users, and although they do not provide any regular updates on the progress of your account / credit ooutstnding whe I logged in I was astounded to find they had started billing me.
After eventually finding out how to cancel the "program" I immedaitely reccived an email thanking me for signing up for ANOTHER more expensive program! It's insane that they can get away with this type of trickery, and I don't seem to be able to stop them.
Not only is this a poor quaity ad platfrom but in my genuine opinion it uses deliberately deceptive communications and advertsiing practices to lure in businesses and then basically rip them off. I can't quite beleive they can just get away with it to be honest so I hope this review helps others somehow.
They make promises but don’t keep them. They don’t allow you to set a price you want to pay per click or impression. They did not tell me how much they would charge per click. They did not give me an accounting of exactly what they charged me for. Which clicks etc. They give you a vague contract that no competent lawyer would allow you to sign.
I strongly suggest seeing a lawyer before agreeing to anything at all with Yelp. Don’t fall for anything even if they would give you a "FreeTrial”. Don’t Think twice. I regret trusting them. They also marked reviews by customer " not recommended " as if they were fake and claim their computer does it- they have no control.
All reviews were by real paying customers. I Don’t believe them. We offer lots of pre and post customer support to all of our potential customers. Wish Yelp was the same.
Initially contacted by someone named Billy Sanders- He called me so many times was crazy and borderline harassment- when I gave him time, I did not place my ad with him due to his pushiness and when I told him no, he got an English accented guy to come on and try to close me. His pitch or now I have come to know it was a blatant lie that caught my attention was "You don't pay for anything unless someone"- "clicks to call you" OR "clicks to set appointment with you".
He went on to explain that in this way I don't even need to watch my account billing until I start getting calls or appointments because there is no billing until calls or appointments happen. His lie/pitch caught my attention, although I refuse to do business with pushy unprofessional people, I do know in a guaranteed audience format I will come out on top.
For this reason, I called Yelp back and asked for a sales rep. The rep I was put on the line with I have come to find out/or was told is Christopher C. To my own demise I explained what I was told and he quickly jumped on the band wagon, and rather than tell the truth -that all Yelp clients pay every time their ad is clicked on, regardless of if they set an appointment or call the ad- he continued to keep up the lie and booked my business with the same crap where Billy Sanders left off.
I do not know if the entire Yelp sales staff uses this lie as a "go too" across the board to book business or not, but I do know for a fact this is what I was told be Yelp sales people and is not the case when it comes time to pay a bill, this was made clear by your customer success team. In fact someone named Chris V after I requested the call be reviewed came back and told me there will be no refund because of the tools made available and the ability to stop billing at any time.
I replied and explained that me not checking or looking at my account was covered in their lie assuring me I did not have to watch my billing because there is no billing until I start getting calls or appointments - which never happened. I was not aware I was accruing a bill or balance due until I got an email a month later talking about a $600+ balance which quickly grew to $770.43 by time I got Yelp to turn off the ad.
Their lie is manufactured so that the business owner believes there is no due bill until appointments are set or calls come in, and because they never do the business owner is quietly getting screwed without knowledge of it going on. Another issue is when I did log in I saw many supposed views that went to our website- but no emails and no names or phone numbers to follow up on.
Quite frankly other than Yelp's claim it occurred there is no way to know if anyone actually went to my site at all of even clicked on my ad, it is completely covered by Yelp's system so the business own sees however many supposed clicks Yelp makes it look like went to the ad. My question there is, if so many people went to my ad and were interested enough to click the ad and go to the website why did I not get 1 call or appointment whatsoever?
My next question is my website is set up to track every visitor so why does my website not have any of the Yelp visitors tracked? Like they were ghosts and my website never recorded people that came from Yelp- the easy answer is no one came from Yelp and all the claimed people that clicked my ad are fictitious which would then say the Yelp on the whole is designed to deceive and take unearned money.
When I try to bring these points up anyone I am speaking to transfers me to customer success which goes back to the "we are a pay per click company" and refuses to answer any of my concerns. The bottom line is this whole experience was based on a lie created by Yelp sales teams to book business with a sewn in deception why it is "literally no check needed" marketing campaign, that the business owner will clearly know when to check balances due when they start getting calls and appointments booked. It is deception from the beginning to the end and someone who cares needs to make it stop!
Yelp continually hides positive customer reviews as hidden “not currently recommended” based on their software .. I ask customers if they are happy please leave a review and poof minutes after posting they disappear from the page. But reviews that are left from people who are not my customers and most based upon their political views show up cancel culture is thriving on Yelp.
When I read a yelp review I take it with a grain of salt. Allowing people to anonymously leave reviews in attempts to destroy a business is wrong the business owner cannot defend themselves against the attacks.
Really this should have 2 categories because I also feel I was discriminated against but they kinda go hand in hand with the fact I am also nervous to write reviews now because of the people watching me, stalking me and harassing me!
Let me start by saying, I have been on Yelp for many years. I only recently in the last couple years decided to really pour my heart into my reviews and bring out some truths I never really thought through before about companies that did me wrong in my childhood. Because I started stating truths, certain people followed me and it should have dawned to me that 1. Why would Yelp choose to make me Elite at all with as little followers and reviews as I have and 2. why would a certain American L follow and put like to every review dealing with my childhood? Shes's the one who I feel is stalking me and i have reported it to Yelp and blocked her. I only did so after she blocked me from messaging her and then still chose to follow me yet I can't follow her. I find this very odd that Yelp allows this kind of behaviour. I feel somehow she is connected to my past. I don't know how yet but I do know she is someone with a personal history with me, possibly even family. Yelp took down an update i did on the hospital I was born at, claiming I was jumping to conclusions and making over embellished exaggerations and the updates were not being used correctly? I want to ask, how? If I had a new experience with the company in question, would it not deserve an update? Answer that. All i told them was I want my birth records and I know the few they gave me from the full month i was in the hospital as a premature infant was NOT my Full records. I also know there was an infant born to my mother not only on April 17 which was my birthday but another date on April 18 in the morning. I have started talking about things that happened to me and how that hospital allowed me to be go home with a mother who allowed me to be abused when they could have helped me way earlier but they just could not take the truth. It's the truth, Saint Mary's hospital so deal with it and as for you, Yelp, it's wrong you protect these companies. Sadly, NO, i am NOT overembelishing. If anything I am taking it down a notch because I don't want to jump to conclusions and it took me many years of pondering and deep insight before making these realizations about my life, not quick over exaggerated embelishments, nice try.
Also, yes, be fair to everybody and if a company doesn't like a review then maybe they shouldn't do what they do and think they can get away with it. I don't appreciate any portion of my review having the potential to be taken down when i can prove it and you didn't even give me a chance. You just jump the gun and jump to conclusions that they were right and I was wrong. Well, this is for you, maybe next time you shouldn't just screw someone over like that. But yes, everybody, they are disciminatory and selective in who they believe. As long as you can pay them money, you can keep your reviews or get them removed I guess. Well, that's the truth people! So, in my mind, they're a rip off! End of Story.
1. I was called to enter in a trial advertisement contract with Yelp. They offered a fixed rate program for, I thought , 4 months.
2. On September 4, 2020, the trial period was over and an email was sent to me the program ended. after i had paid them $220 a
3. Within a few days later I was contacted by Yelp salesman Jeffery Babiarz, about scheduling a phone conference. We set up a phone conference for Sept 14, 2020, I was not available, so the appointment was canceled.
4. Either that day, or a few days later, Jeffery was able to get me on the phone with the offer of showing me their "web portal". I went on the site he suggested, and at his direction, I went to the pages he told me to go and clicked on the tabs he told me to click on. At no time, did he ever tell me that I was unknowingly, signing back up for the upgraded service that had recently ended. And he never mentioned his directions would triple my advertising commitment.......he straight up conned me
5. I did not notice this "upgrade" on my October bill that was about $850, but I noticed the $930 on my November bill .
6. I called Jeffery on November 17, 2020, when I noticed the issue. He claimed ignorance that he directed me to upgrade myself and quickly connected me to Yelp accounting. I then talked to Jose Masso, and he refused to credit the difference between what I had been paying and the current charge. And he refused to acknowledge that I had been conned by his salesman. After we could not reach an agreement, I cancelled their service and instructed Jose that I would dispute their charges.
7. I have disputed this charge with my credit card company and Yelp has challenged my dispute
8. I contacted Yelp's customer service department and explained how I was ripped off, and they reponded that they will continue to fight my dispute.
9. I noticed 2 other complaints on this site within the last 6 months that report the same scam. If anyone else has experienced this scam, we can file a class action lawsuit.
Yelp the not who they are that are scram and something has to be done about this company
they tell you one thing and them lie to you and charge and arm and leg they need to be stop right now they are rip off peolpe all the time now this is what happen to me they told me that i will be billed tell after 4 of month and then they took money from my account and over draft and told that i could do first of every month it has after the 4 of every month they lie to me and told that they work with me and told ok and was not.ok
THIS COMPANY IS NEFARIOUS THEY KEEP BILLING AND BILLING YOU DESPITE REQUESTS FOR CANCELLING. THEY KEEP REFUSING TO CREDIT UNWANTED CHARGES. THEY SWEET TALK YOU INTO TRYING THEIR SERVICE AND SIGNING UP ON THE SITE TO "TRY" THEIR SERVICE. THEN WHEN YOU WANT TO STOP SERVICE END THE TRIAL AND STOP THEM FROM BILLING YOU.
THE REP IGNORES ALL CORRESPONDENCE PHONE CALLS, AND THEY REFUSE TO REMOVE YOUR CARD ON FILE, THEY KEEP BILLING YOU AND REFUSE TO ACKNOWLEDGE ANYTHING THEY JUST KEEP CHARGNG YOU CARD DESPITE COMPLAINTS, BANK REQUESTS THIS COMPANY SHOULD BE INVESTIGATED FOR FRAUD! WWW.YELP.COM
Do you have Zero Moral Compass? Post a review on Yelp! Use a fake review. Be a chicken sh*t coward. Allow China, Russia, Iran or God knows who built this site .... let them win. Tear America apart from the inside out! This site is not about free speech. It's about hurting someone like a coward. You can't compete so you tear down a highly rated company with your fake review. The U.S. Government allows this? How stupid has our country become to allow this fake crap all over the internet.
Yes - you can post that the President is a ________ whatever you want to say.
What does this mean? It means nothing on the Yelp site can be trusted. It's a meaningless useless site. Go f*ck yourself Yelp.
Used yelp back in 2017 with mixed results. Several months ago, a young lady started calling from yelp, to re-start with them. After several weeks, she gave up. Then a young man called me. We agreed to a one week, seven day, temp. trial. After a month I received a huge $540 bill. I'm livid!
After spending several hours on hold and numerous e-mails, the finally send me an e-mail back saying "Too bad, YOU didn't cancel ". What the heck? No one said ANYTHING about ME having to cancel. As for my "page". It was never set up. After a month, I got a total of SIX actual "leads" at $90 each. So, be very careful about "upgrading" your yelp page.
Yelp allows people with conflicts of interest with the business to write good reviews to counteract bad reviews. But my bad review gets deleted. You can't complain about the race of the employee but black people sure can say WHITE if they are complaining about white people!
Yelp is protecting some bad businesses by deleting my review of the bad experience that I have experienced. It's just not fair! I was truthful in posting my review.
YELP is not the place to advertise your business. You can advertise if you want to lose your money. They do not have any way to measure your ads. They will not tell you where your leads are from. There is no way to contact your leads. There is zero lead generation.
Your ad statistics will say 12 Leads clicked through to your website or visited your profile page. It will say "A 20-year-old clicked through to your Website." "A 40-year-old clicked through to your website." Although they have specifics of the age of the User, they will not give you details as to which Zipcode they clicked from.
Their cost per lead is too expensive. And if you do not cancel your ad when you want to, they will keep charging your card. I kept getting charged. I had to call in to cancel, even though I had given specific instructions to my Account Executive to run the ad for only 5 days. I got charged for a whole month. Then I had to pay the money. When I brought up the issue, then after a lot of complaining they finally agreed to a portion refund, just because I made a lot of noise.
In reality, they offer no refunds. They will offer you a $150 or $300 Credit which is not really anything because there is nothing beneficial that is going to come from it. Advertising with YELP is like throwing money down the toilet, which is my opinion.
Yelp is asking for money for an advertising campaign they ran for my boyfriend's business. We had no knowledge of this campaign and did not authorized it in any way, shape, or form. They claim they spoke to me on my phone number on a certain day but going back to my call log on my cell phone for that day there were only two calls and neither one was from Yelp.
I have spoken with them and have gotten no where. They said they would "review" the recorded conversation and get back to me. They also said they would email the agreement paperwork that was supposedly ok'd by us, but they never did, because we never ok'd anything, and no one ever got back to us.
Now they are sending threatening emails to ruin our credit!
YELP is the biggest joke ever! Try and have people leave you positive reviews and they supress them. However, anyone can write a negative review and those appear. But wait! Pay them monthly and the positive reviews will appear.
They are the biggest scam and something needs to be done. We should fiel a class-action lawsuit against them.
Yelp Gave me 350 Dollars to try yelp advertizing Tom Parker Yelps Salesman then said I could cancel anytime and would credit me for any leads that didnt develope and when I cancelled they would End The Emails that I owe them 331 Dollars and will turn me over to collection I DONT OWE THEM ANY MONEY I cancelled in 30 Days
I contacted Yelp and signed up for a free listing. I was soon contacted by a salesman offering a free trial and trying to get me to sign up for their "paid" advertising. I explained that I could not afford this at this time because I was just starting out but would be interested at a later date once I got things going more.
I told the salesman that I didnt even want the free trial because I did not want a bill the following month for something that was supposed to be free and did not send me any work. The salesman assured me that I would love my free trial so much and that Yelp would send me so many calls that I would be contacting him when the trial was over wanting to sign up for the paid advertising and thanking him for talking me into trying it.
After an hour of telling the salesman no and him basically calling me stupid because I did not want the free trial, I finally gave in and said I would try the free trial. I explained that I just got my phone number hooked up and would easily be able to tell how many phone calls that would be sent to me because I hadnt had any calls yet.
In my three week "free" trial, I received 2 phone calls and 3 quote requests and all of them were from different cities than I am even in so as soon as the customer found out I wasnt even in their city our contact was over with no business being produced. With all this being said, my credit card was billed 3 days before the end of the month (end of free trial) for approximately $535.00.
I immediatley contacted Yelp to argue this charge and make sure my "free" trial was cancelled. I have contacted Yelp through phone calls, emails and a messenger conversation. I can not get anyone to help me and have requested calls back from supervisors and/or management each time.
No one will call me back. Even though my acount is cancelled my bill still keeps going up. Now a month later, my bill is over $1000.00 for that 3 week "free"trial and the Yelp Financial department is calling and emailing me for past due payment due. Funny thing is the financial department cant do anything with billing and transfers me to customer service just like the customer service transfers me to others also.
I was told yesterday that there is no such thing as a free trial and there is nothing listed on my account showing anything like this. Its is a joke and really frustrating. All that has to be done is go back and listen to my phone call to confirm everything I state is the truth but no one will do that even though they have confirmed this recording of over an hour exists.
I can assure you that I will NEVER use Yelp for anything and want everyone to be warned that this is how they treat their customers.
Yelp can hurt your business by taking your good honest reviews away from you and blaming it on the system they have build.
I ran boat charter company and for past week 4 out of 5 revies were taking away without explanation. I spend money on promoting my business and this what they do with me.
I was called by someone selling service by YELP. To which I agreed to try a small sample. I soon thereafter suffered a severe eye injury that left me blind. I tried canceling the service many times but they would not help me. I have been trying to get a blindness advocacy group to help out. YELP TAKES ADVANTAGE OF THE DISABLED! Do not use their services. They charge me many hundreds of dollars for a service that I could not use and they showed no compassion or willingness to help.
THIS HAPPENED TWICE I HAD TO CLOSE MY BUSINESS ACCOUNT DUE TO THEM OVER CHARGING. I HAD CANCELED AND THEY CHARGED ANYWAYS. I CALLED THEIR FINANCE DEPARTMENT AND WANTED TO SPEAK TO A SUPERVISOR AND WAS TOLD BY SOMEONE NAMED JJ. THEY DON'T HAVE A SUPERVISOR.
SHE JUST TOLD ME TO CALL THE SUPPORT CENTER AND THEIR WAIT TIME SAYS IT IS OVER AN HOUR. SO FAR IT HAS BEEN OVER AN HOUR AND STILL NO ANSWER. THIS COMPANY NEEDS TO BE INVESTIGATED A LITTLE DEEPER. THIS IS NOTHING BUT A MONEY SCAM.
Jeremy Stoppleman is a scamming pig. He has been sued by his board members for fraud. He is being investigated by the fed! He has countless lawsuits against him and his slimy ripoff company yelp!
Yelp pretends to be helping consumers but instead are nothing but an internet racket! They bury positive posts and high rank bad ones to try extort people to pay them to make the bad ones look better! Jeremy is a greasy slimy pig! you can tell by just looking at his creeper face! He needs thrown in jail now!
Dont fall for the free trial, to get the free trial you have to give them a credit card, after its over they will charge you every month for supposed leads. They have billed me for over $800 for "leads" Calls or clicks to my web site.
Not one person has contacted me since the free trial. I canceled after the free trial was over so they got me for $284 (which I got nothing in return for), but they just keep hitting my card with $300 every month now and I have to dispute it every month, the cc card finally got tired of it and blocked them.
THE SALESMAN, SAM KRAMER, [email protected] 646. 604-7260 X26091, LIED REGARDING THE CHARGES IN ORDER TO GAIN HIS COMMISSION. WHEN CONFRONTED ABOUT OUR CONVERSATION, HE STATED THAT WE KNEW ABOUT THE CHARGES. WE ARE REAL ESTATE CONSULTANTS WHO IDENTIFY CLIENTS FROM THE MARKETPLACE, NOT YELP.
Yelp.com charged me $250.00 for "impressions" and "clicks" for one (1) day. We never received any "clicks" or "impressions". We were told that the charges were firm and we would be charged until the account was canceled. We canceled the account and asked for a statement for the one (1) day. The statement showed weowed $250.00 for impressions and clicks.
I was contacted by a Yelp salesperson with a new promotion Yelp was presenting. They tell you they will give you $300 in promotional ads and you can even limit it to $15.00 per day for your "budget". They tell you that you can cancel at any time and only be charged for the number of "clicks" on your advertising. The first day I received none.
When I told them I was not getting any clicks and didn't think I needed the advertising the number of clicks jumped to 56 almost immediately!!! I cancelled my account on the 3rd day. I cancelled my credit card after reviewing the scams this company has and the complaints about their billing. When I called to ask the amount billed for the 3 days they refused to give it to me and stated I needed to wait until the billing date of the first of next month.
The ad is still showing even though I have a letter stating my account was cancelled. This company has a reputation of boosting "clicks" to drive up the bill and they can't give you any information on where the "clicks" came from. In my area there wouldn't be 56 clicks in a 2 hour period in the middle of the night!!
I have turned this company over to the Federal Trades Commission for their underhanded practices of selling bogus ads and clicks!!
We fired an employee for cause and he posted a flase negative review on us on Yelp. I reported it and Yelp would not remove it. It was so obviously fake too.
Channel 4 news Los Angeles did a story on YELP the online review company due to all the complaints lodged against them for their unscrupulous methodical posting methods of reviews. Negative reviews are posted in a conspicuous place on the page, whereas positive reviews are often HIDDEN from the review page where they cannot be seen or found.
If you really look and are computer savy, you will eventually find a barely visible "not recommended" link that you have to click before you can see the hidden positive reviews come up. What would Yelp's motive be in selectively displaying vs. hiding reviews, you ask? MONEY! Yelp later contacts the business owners by phone offering to improve their ratings "FOR A FEE." Sounds like an alleged crime of blackmail to me!
yelp is a company that is based on business searches online to find a company as a consumer to complete a task,job,eat at a restuarant places to go.
Yelp has the businesses that pay them money come up first in their search leaves companies out or puts them in based off the 5 star program. Yelp also takes false reports from consumers without validation and in the end puts a bad reputation for literally someone that remarks i will ruin this company on every web site i can. after following dispute to remove yelp said that they will stand behind the consumer and will not remove it. this is slander and hurts companies because of one persons not even opinion just mad because they had some solicitation made by phone. yelp,... get over it and help eliminate false reviews.
DID YOU KNOW THAT YELP ONLY DISPLAYS A SEARCH ONLINE IF YOU PAY FOR THE SERVICE. DONT USE YELP SEARCH. ALSO THEY WILL DISPLAY REVIEWS THAT ARENT TRUE AND STAND BEHIND THE REVIEW OF SOMEONE WHO HAS A WIDE RANGE OF BS REVIEWS WHICH HURTS THAT COMPANYS 5 STAR REPUTATION. BAD YELP YOU SHOULD BE ASHAMED!
Be careful if this scam. Yelp offers a $300 credit toward their services as a trial but in a few days that money will be used. Then they charge your credit card hundreds of dollars for the balance of the month services. But it is all fake. There was no one clicking on the links in the ad.
I received no leads at all and had to dispute Yelp's charges and close my credit card account.
Now I am noticing 5 star reviews from my clients on Yelp but a few days later they disappear. I can only guess this is Yelp's revenge for cancelling my account.
YELP reviews are NOT VALID! They ONLY leave good reviews online from companies that advertise with them. I had 6 different 5 stars reviews posted to my account and Non of them stayed on my business page after I refused to advertise with them!
They ONLY allow 5 star reviews to remain on pages when the BUSINESS PAYS them money. I have experienced this first hand and have also talked to other people who have experienced their UNETHICAL BUSINESS PRACTICES! DO NOT USE YELP FOR REVIEWS! THEY ARE FAKE!
Our company Okey DoKey Locksmith Houston was working with Yelp since 2017 and we used to pay around 350$ every month for advertisment with them. During the first year we got many reviews from authentic customers and most of them was accepted by Yelp and we built a great reputation and was able to service their customers.
After a year our website got some good ranking online when looking for keywords like locksmith, lock rekey, key replacement and more and was actually better then Yelp itself and then the problem started.
Every week Yelp remove reviews from our page in the attempt to harm our reputation and our rating and from around 60 reviews we got only 25 left, so we decided to disconnect from them and use other more beneficial advertising channels.
From the day we disconnect and stop the payment Yelp started to remove the last 25 review about 1 a day until we left with no valid review. They also tried to call and convince us to pay again, explaining that we should not ask customers for reviews and all kind of weird other practices they have.
Making customers happy and asking for reviews is integral part of our work, reputation building, return customers and seo plan and Yelp is just holding a monopoly and engaging in anti-competitive practices to try and put our ranking down.
I suggest other company to never pay anything for yelp, because one day if you will pass them in the search, they will take your reviews down and you will ends up throuwing your money away.
A Yelp representative called me in November 2018 to convince me to try them in advertising my business for one month. Their sales script is very misleading. She did not tell me about the pay-per-click charges incurred anytime someone simply clicks on my ad. She did not tell me I have ZERO control over the outcome when someone clicks on my ad. She said if I was not satisfied, I could cancel my ad after one month and not incur any additional charges. This was an outright lie!
I was charged $187 for the TRIAL month and only received ONE customer call. I called and cancelled my ad on December 17th. They demonstrated NO concern over my disappointment with the results.
The sales rep did not tell me charges are made in arrears after a cancellation! Therefore, I was charged an additional $214 to cover December 1 to December 17th. I realized absolutely NO benefit from this $214 charge!
DO NOT USE THIS COMPANY! THEIR SYSTEM IS AN ABSOLUTE RIP-OFF!
Yelp is for people to review their experiences with businesses and also dining, anything. People are attacking, harassing, & calling me names. I have called, but nothing,I have posted, & nothing. Yelp removes reviews from people who had experiences with businesses, but they let people curse and harass, Yelp leaves it on the site
On December 11th 2018 - I called and spoke with Yelp Employee Mercedes.
I apologized to Mrs. Mercedes about my chase visa card expiring and that I wanted to send in a check for the balance.
I also attempted to explain to Mercedes that I needed to see proof of all of the IP addresses and user strings of the Yelp PPC devices that formed the basis of the December $559.98 current invoice.
She became a bit defensive and annoyed by my request.
I explained to her my agreement with Yelp employee Mrs. Preeti, and asked her to look at my website, and go over our terms of service at www.ClickaNerd.com/Legal.
Mrs. Preeti reviewed and subsequently clicked on "I accept" from Yelp IP address 8.18.218.141 user string preserved under record no. 97631.
Mrs. Mercedes told me I needed to take this all up with Yelp Inc. Corporate and terminated our conversation.
Yelp deletes all the reviews on Yelps business page on my business.
I get annoyed and reposted them: http://www.ClickaNerd.com/yelp-reviews.asp << HERE
I wont be paying Yelp to buy back my reviews.
In the mean time, I found another technician in NY that had the same issue occur.
Yelp are a bunch of lying scumbags.Thier lies began immediately When i 1st sogned up our agreement do not go in bank til end of month. Yelp went in without my knowledge within 3 days overdrawing my account then saying you misunderstood the reason to wait i told them no funds,in acct Yelp ssid we will wait til last day so you can,make and put money in account 1st lie the Bad,business practices. im referring to reviews. Yelp enjoys making businesses look bad online How Take reviews mostly good ones and move them to not reccomended basically deleting them in a sense. This last yr our campaigne 500. per mo ok we had 31 reviews up all 5stars except very 1st one a 1 star ok yelp took fown like 21 reviews within 3 days dropping J&B Hauling from a 5 star to a 4 star without any bad reviews the simply dropped 21 reviews and left up 9 5 stars and 1 1 star dropping us to a 4 star with out any new bad reviews and after we notified we werent going to pay more money pwr mo due to all the charges we get without calls such as hangups calls bad numbers you cant call back spam and yelp users click your site or maps yea right we come to you we haul junk with trucks bobcats etc Yelp are Ripoffs they will turn a 5 star business in to a lower rating for no reason other rhan to make you look bad and lose money do not pay yelp to rip you off or make your company look bad RIPOFF CROOKS after 2 yrs of paying theae scymbags i dropped from 5 star to 4 stsr after 2 yrs of business and veing a 5 stsr my entire 2nd yr of advertising hen they Yelp took down my reviews BAD BUSINESS. UNSCRUPULOUS CROOKED RIPOFF SCUMBAGS
Rep unbeknown to me, signed me up for a more expensive program instead of the 15 day trial. Next think I knew my checking account was under due to their $156 charge, $90 set up and other crap. I will NEVER do business with them again. Called customer service and they said I checked the "Terms and Conditions" box (which I probably did while on the phone with the Rep. I took his word instead of reading the 5 pages of fine print).
Fraudulent business practice and deceptive marketing calls. Their customer service rep was just as rude as can be.
Yelp offers local exposure to companies seeking to market their services locally. The miseading part is the rep won't tell when you ad another location you promotion changes slightly from $300 free ads to $300 in bonus ads. RIPOFF.
It is not clear until you call what is going on. I am not impressed. Michella was the reps name.... I am going to take the free ad promo by default I want to see what happens.. If the campaign works I will update my report .
Unless you are a restaurant or pizza delivery be wary of these people. Yelp are as slipery in sales as they come. I appreciate up front and clear cut promotions. Smoke and mirrors don't make for good business.
We're reaching out to let you know that our moderators removed your review of Philadelphia Antenna Company because it wasn't clear that your review described your firsthand experience as a customer of Philadelphia Antenna Company.
We typically remove reviews that don't focus on the reviewer's firsthand experiences as a customer of the business (such as secondhand experiences, observations from the perspective of a non-customer, or complaints about the business's practices or politics). To learn more, check out our Content Guidelines (https://www.yelp.com/guidelines).
Removed Content:
It seems that you can not trust Yelp either.
From: Michael
Sent: Thursday, September 13, 2018 12:30 PM
To: yelp
Subject: RE: Message from Yelp HQ [ 7421472 ]
I was just wondering why I did not hear back from you? Are you planning on adding my comments back? Thanks
From: Michael Ellenbogen
Sent: Monday, September 10, 2018 6:54 PM
To: yelp
Subject: RE: Message from Yelp HQ [ 7421472 ]
It sounds to me that you folks don't really care about things and are probably paid to remove this. I will send this to the media unlike you put my comments back.
This company made multiple meetings and did not make the commitments. They gave me different prices and changed them. They claimed they knew what the issues are and never came back to fix the issue. That was after I had complained to advisor or something likely that. I have emails to prove they even lie.
We feel that we have been taken advantage of with Bait and switch ethics, false advertising and poor customer service. We tried to resolve this.
We are a small business in St. Augustine Florida. Yelp and it's representatives had been calling us and emailing us in an attempt to gain our business for advertising on their online page.
We did not want to advertise with them due to the high cost. They continued to contact us, each time with a lower price. We decided to give them a try sometime in early June. We were told one price over the phone by the account rep, but were charged 3-4 times more than the price we were told. We did not read the contract in it's entirety and we were taken advantage off. We simply asked them for a refund of our money due to the false advertising and they refused.
I own a successful business and wanted to advertise on yelp since they wont stop harassing me and keep on calling me. I paid for three months. and when I finally got tired of no calls just 1 and paid close to $400.00 a month I stopped paying. This is when things got UGLY. YELP.COM keeps calling harassing you to keep paying them for bull**** algorithms which take away the positive feedback. and they don't want the customer to go to yelp to leave reviews, they want them to find you organically like wtf . what are reviews for ???? Just do yourself a favor STAY FAR AWAY from yelp and their BS. if you really want to advertise do it by every door direct on USPS or a local paper. yelp is just garbage. I learned the hard way stay far away from all of them
We reviewed Roi Edery/Tal Dream Design and were sued and he walked away in the middle of the work. We yelped him and he deleated it! Beware of those who have all 5's. They could be a scam like Roi Edery is!
If they really want to do right business and and proper reviews they should ask the reviewer to identify themselves. my experience with yelp is they welcome more bad reviews than good review and they do not verify purchase or services. they will call you and try to advertise with them and promise to take the bad review out. I find this is a totally rip off.
These two companies are SCAMS. Recent reports of many, many companies paying marketing groups to utilize different IP addresses to file 4 and 5 star reports. Both are in serious trouble for not reporting rapes at resorts in Mexico and South America, or failure to report food poisoning in restaurants. Many restaurants and other merchants pray on tourists around special events such as the Olympics by hiring these marketing groups to file false favorable reports. Do your Google research. I had two restaurants in my home town both had a 4-star rating: Double Front Chicken and Kobe Seafood & Steak. Both were horrible. Bad food, poor service, expensive for what you got etc. I was so pissed and when i tried to file a report i was told does not meet our standards. They wouldn't provide what standards i didn't meet? I have a couple friends who work in marketing and they said Yelp and Trip Advisor are the worst. If they have a high ranking business advertisers will pay more money to advertise on their page. So guess what, they don't allow low ratings on highly ranking businesses. And, when you acknowledge that a lot of these companies have false reporting, you have a rating service that is fraudulent. Sort of like TrustPilot where you can have any negative review removed..
Yelp Inc. Reviews
Don't use website Yelp!!! Website keeps removing my reviews after I write them. Wrote several reviews on there over the years and they all get taken off their website within a few days after I write them. Don't use their website! Want my reviews put back up.
I received a telephone call from Yelp.com representative Roy Cowan on 05-30 to setup a marketing campaign that was supposed to bring in lots of customers via Yelp marketing and I set a maximum budget of $15.00 per day after he promised $300.00 in initial ad credit to begin. So I gave him my debit card expecting to see some sort of activity during the month of June and right away almost, I see a charge come through n my card for $169.64 on 06-12 so when I called/emailed him that this was NOT what was agreed upon, he apologized for not being more clear and walked me through the cancellation process online but is refusing to return my $169.64 that was fraudulently taken from me.
In dealing with the public, sometimes a would-be patron is undesirable i.e. he wants unreasonable service, or wants the service or product at a price that is unprofitable for the business. In these cases, the business (service- or product-provider), has the right to terminate the phone call, in-person visit, or the contract, written or oral.
Unfortunately, sometimes the "dismissed", would-be patron feels offended. Maybe the business wasn't sufficiently diplomatic in its retreat. It might be that the would-be patron perceived the dismissal with exaggerated sensitivity.
Unfortunately, sometimes these persons are vindictive and act on their egotistical emotion by entering a derogatory critique of the business.
Unfairly, in my opinion, Yelp displays these critiques–––those that have been entered by vindictive persons who haven't actually hired or used the business.
Also, Yelp unfairly controls critiques. It obscures some of them by placing them in a "Not Recommended" list. In my case, they placed eleven in this category: three negative, and eight positive. Their explanation for the Not Recommended placing is that some "reviews" are unworthy for various reasons, including suspected solicitation of critiques by the business.
Surely, and unfortunately, solicitation happens. In my case, Yelp has deemed the eleven critiques as unworthy, but not one of them was solicited; they all are real!
In the world of new business, many owners may or may not overlook events. Yelp doesn't care. A rule should apply that they care for both new and older businesses. You see, there's money to be made when a company provides a trial period but intentionally doesn't provide for a reminder and/or an option of a reminder. Why would that be? Well, this opens an opportunity for a big company like Yelp to chase after and afflict someone who just didn't realize that they were running on Yelp for months on end, only to then remind them after they've run their course for a generous amount of time to enable them to generate and claim revenue from what may or may not be a struggling business. So, now they have the license to badger a person. If this were not intentional, why don't they send a reminder or provide an option for the client (who's new at this) alerting them that their account would be charged and that the free trial will end within a day or two?
Here's my BIG QUESTION: Shouldn't a bully like Yelp provide an option to the client when they are singing up and/or simply just ALERT the new client that they will be charged commencing that cycle or give the client an option to have the page temporarily deactivated during setup so they can intentionally choose to stay with the plan? Isn't it suspicious when they don't offer such options? Often enough, the client never reaps any clients from Yelp and they may JUUUUSSSTTT forget about their Yelp account. This may be interpreted as a convenient opportunity for Yelp to bully them with collections. This is what happened to me. Couldn't this tactic enrich Yelp while they may be seemingly trying to financially bury alive their new clients who are merely getting their foot in the door? Are there any starter business victims here? Well, I feel like a victim of all of the above. Tell me if and why I am wrong if you disagree. Respectful language is preferred. I'm not here to badger anyone, please understand.
Yelp is an internet advertising review service that operates by extorting local businesses into spending money to get reviews and promises "leads" for advertising dollars but in actuality, they charge a lot of money for only getting "clicks." There is a huge difference between a click and a lead. After agreeing to purchase advertising in return for leads, my account was charged over $700 in a matter of a few days because of clicks, not leads. I never received one inquiry or any leads at all, from anyone. In addition, the account manager (salesperson) encouraged me to tell my past customers to write reviews on my business because that is what it is all about on yelp but when they did write them, yelp denied them and would not allow them to be published. Do a google search for "yelp extortion" and watch the movie called "Billion Dollar Bully" which is all about yelp extortion, check out the link https://www.imdb.com/title/tt4645636/.
Surf Gidget The Pug 11:20 AM (1 hour ago) to me I am the Business owner of It's A Dogs life Academy. I am addressing an issue with YELP as I had a customer contact me a few days ago regarding a 5 star positive rating recommendation post on YELP which was moved to a "Non Recommended" section. After looking into my YELP account I noticed nearly 20 legitimate customers who still attend today were also moved out of the positive rating section. With determination I found a number for YELP & spoke with an employee named Denise
Customer Success Manager | Yelp.com
855 380 9357
We have asked why all of our 5 star Positive Recommendations have kindly been put under the "Non Recommendation" list. She stated its the algorithm & we cannot fix it, well your algorithm is broken. We have recommendations that go as far back as when we opened nearly 9 years ago. Ratings that are 5 star ratings with lovely recommendations. Shamefully we have good customers who still attend who have written 5 star YELP recommendations & those 5 star positive recommendations have been deleted & have been put into the "Non Recommendation" section as well. This is discrediting to our business as YELP is moving our positive recommendations to a section that cannot be seen by possible new customers as being recognized as a "NEGATIVE Business". The YELP employee Denise hung up on me this afternoon during this conversation, that was professional. I have made it clear with Denise prior to hanging up that I will be contacting the BBB, the RIP OFF REPORT, YELP complaint board & possibly small claims court as this is deliberitally damaging my financial well being. Welcome to the world of algorithms & bots as humans cannot control YELP if you have a problem. We will take this further, meanwhile we appreciate your Positive Recommendations in hope that the algorithm does not move you to the "Non Recommendation" section. As a new customer if you only saw 4 positive comments & 17 "Non Recommended" comments would you attend the business? YELP has generated negative impact against my business & its fraud. They have done a Bait & Switch at it's finest! I will assume the algorithm will recognize this as a "Non Recommended" comment & move it as well. Please recognize this statement as an official complaint against YELP. Researching YELP complaints at yelpcomplaintsboard.com established since 2004. The complaints are a recurring issue. They take off positive 5 star reviews for loads of businesses that don't pay a monthly $300.00 a fee a month, who knew. We all thought as a business owner having YELP was a positive platform for business owners. Maybe YELP should have FACT checkers. I noticed one complaint from a gentleman in San Diego on YELP reviews & complaints. He stated back in August of 2022 that YELP is calling 5 star reviews fraud. WOW! He has stated that if you do not pay the $300.00 a month they allow all negative reviews and take down good ones. Well, he nailed it on the head no doubt. Now we truly know what's going on with YELP, SCAM! I will be asking some of our customers to remove their positive comments & when they find the time to comment with a positive review once again in the future will see how quickly the 5 star positive reviews will stay out of the "Non Recommended" section. My only question is YELP How do you explain this one in court? Not easy is it? I'll be taking screenshots of my current YELP as proof before you tamper with it again, have a nice day.
Best,
Alecia
It's A Dogs Life Academy
Please Note:
*This complaint & personal review will be posted on my business web site so customers are aware until the YELP page is adjusted correctly.
*The BBB is quite astounding with over 1,800 complaints since 2013 to say the least.
*YELP complaints board has the same result of excessive complaints with only 20 addressed. You heard it only 20! *Rip Off Report has an exstinsive amount of complaints regarding the same problem
John Burkert (212)376-9567 offer me 1 month free trial for promoting my business on YELP, JOHN BURKERT promised to call me back one week after to see how my business was going and never call back or answer any call or e-mail
3 weeks after I decided to cancel my YELP account due to not seeing any results. Next day I check on my bank account and noticed I was charged by $146.89,
since I discovered the SCAM I call costumer service to know why I been charged 146.89 when Yelp was suppose to charge me $5 dollars per day after the 1st free months, all they told me Yelp is not for free blah blah blah, saying I never got any free month and there wasn't any proof about it,
MR JOHN BURKERT refused not to answer my questions on calls or email
reason why I have to make this report, I wish I was able to find his picture so everyone can identify this person and be aware of this digital SCAMMERS
I signed up for a Trial based on a supposed $300 credit, and I have regretted it dearly! They have served upNO leds of quality even fter claiming to have shown my d to over 15k users, and although they do not provide any regular updates on the progress of your account / credit ooutstnding whe I logged in I was astounded to find they had started billing me.
After eventually finding out how to cancel the "program" I immedaitely reccived an email thanking me for signing up for ANOTHER more expensive program! It's insane that they can get away with this type of trickery, and I don't seem to be able to stop them.
Not only is this a poor quaity ad platfrom but in my genuine opinion it uses deliberately deceptive communications and advertsiing practices to lure in businesses and then basically rip them off. I can't quite beleive they can just get away with it to be honest so I hope this review helps others somehow.
They make promises but don’t keep them. They don’t allow you to set a price you want to pay per click or impression. They did not tell me how much they would charge per click. They did not give me an accounting of exactly what they charged me for. Which clicks etc. They give you a vague contract that no competent lawyer would allow you to sign.
I strongly suggest seeing a lawyer before agreeing to anything at all with Yelp. Don’t fall for anything even if they would give you a "FreeTrial”. Don’t Think twice. I regret trusting them. They also marked reviews by customer " not recommended " as if they were fake and claim their computer does it- they have no control.
All reviews were by real paying customers. I Don’t believe them. We offer lots of pre and post customer support to all of our potential customers. Wish Yelp was the same.
Initially contacted by someone named Billy Sanders- He called me so many times was crazy and borderline harassment- when I gave him time, I did not place my ad with him due to his pushiness and when I told him no, he got an English accented guy to come on and try to close me. His pitch or now I have come to know it was a blatant lie that caught my attention was "You don't pay for anything unless someone"- "clicks to call you" OR "clicks to set appointment with you".
He went on to explain that in this way I don't even need to watch my account billing until I start getting calls or appointments because there is no billing until calls or appointments happen. His lie/pitch caught my attention, although I refuse to do business with pushy unprofessional people, I do know in a guaranteed audience format I will come out on top.
For this reason, I called Yelp back and asked for a sales rep. The rep I was put on the line with I have come to find out/or was told is Christopher C. To my own demise I explained what I was told and he quickly jumped on the band wagon, and rather than tell the truth -that all Yelp clients pay every time their ad is clicked on, regardless of if they set an appointment or call the ad- he continued to keep up the lie and booked my business with the same crap where Billy Sanders left off.
I do not know if the entire Yelp sales staff uses this lie as a "go too" across the board to book business or not, but I do know for a fact this is what I was told be Yelp sales people and is not the case when it comes time to pay a bill, this was made clear by your customer success team. In fact someone named Chris V after I requested the call be reviewed came back and told me there will be no refund because of the tools made available and the ability to stop billing at any time.
I replied and explained that me not checking or looking at my account was covered in their lie assuring me I did not have to watch my billing because there is no billing until I start getting calls or appointments - which never happened. I was not aware I was accruing a bill or balance due until I got an email a month later talking about a $600+ balance which quickly grew to $770.43 by time I got Yelp to turn off the ad.
Their lie is manufactured so that the business owner believes there is no due bill until appointments are set or calls come in, and because they never do the business owner is quietly getting screwed without knowledge of it going on. Another issue is when I did log in I saw many supposed views that went to our website- but no emails and no names or phone numbers to follow up on.
Quite frankly other than Yelp's claim it occurred there is no way to know if anyone actually went to my site at all of even clicked on my ad, it is completely covered by Yelp's system so the business own sees however many supposed clicks Yelp makes it look like went to the ad. My question there is, if so many people went to my ad and were interested enough to click the ad and go to the website why did I not get 1 call or appointment whatsoever?
My next question is my website is set up to track every visitor so why does my website not have any of the Yelp visitors tracked? Like they were ghosts and my website never recorded people that came from Yelp- the easy answer is no one came from Yelp and all the claimed people that clicked my ad are fictitious which would then say the Yelp on the whole is designed to deceive and take unearned money.
When I try to bring these points up anyone I am speaking to transfers me to customer success which goes back to the "we are a pay per click company" and refuses to answer any of my concerns. The bottom line is this whole experience was based on a lie created by Yelp sales teams to book business with a sewn in deception why it is "literally no check needed" marketing campaign, that the business owner will clearly know when to check balances due when they start getting calls and appointments booked. It is deception from the beginning to the end and someone who cares needs to make it stop!
Yelp continually hides positive customer reviews as hidden “not currently recommended” based on their software .. I ask customers if they are happy please leave a review and poof minutes after posting they disappear from the page. But reviews that are left from people who are not my customers and most based upon their political views show up cancel culture is thriving on Yelp.
When I read a yelp review I take it with a grain of salt. Allowing people to anonymously leave reviews in attempts to destroy a business is wrong the business owner cannot defend themselves against the attacks.
Really this should have 2 categories because I also feel I was discriminated against but they kinda go hand in hand with the fact I am also nervous to write reviews now because of the people watching me, stalking me and harassing me!
Let me start by saying, I have been on Yelp for many years. I only recently in the last couple years decided to really pour my heart into my reviews and bring out some truths I never really thought through before about companies that did me wrong in my childhood. Because I started stating truths, certain people followed me and it should have dawned to me that 1. Why would Yelp choose to make me Elite at all with as little followers and reviews as I have and 2. why would a certain American L follow and put like to every review dealing with my childhood? Shes's the one who I feel is stalking me and i have reported it to Yelp and blocked her. I only did so after she blocked me from messaging her and then still chose to follow me yet I can't follow her. I find this very odd that Yelp allows this kind of behaviour. I feel somehow she is connected to my past. I don't know how yet but I do know she is someone with a personal history with me, possibly even family. Yelp took down an update i did on the hospital I was born at, claiming I was jumping to conclusions and making over embellished exaggerations and the updates were not being used correctly? I want to ask, how? If I had a new experience with the company in question, would it not deserve an update? Answer that. All i told them was I want my birth records and I know the few they gave me from the full month i was in the hospital as a premature infant was NOT my Full records. I also know there was an infant born to my mother not only on April 17 which was my birthday but another date on April 18 in the morning. I have started talking about things that happened to me and how that hospital allowed me to be go home with a mother who allowed me to be abused when they could have helped me way earlier but they just could not take the truth. It's the truth, Saint Mary's hospital so deal with it and as for you, Yelp, it's wrong you protect these companies. Sadly, NO, i am NOT overembelishing. If anything I am taking it down a notch because I don't want to jump to conclusions and it took me many years of pondering and deep insight before making these realizations about my life, not quick over exaggerated embelishments, nice try.
Also, yes, be fair to everybody and if a company doesn't like a review then maybe they shouldn't do what they do and think they can get away with it. I don't appreciate any portion of my review having the potential to be taken down when i can prove it and you didn't even give me a chance. You just jump the gun and jump to conclusions that they were right and I was wrong. Well, this is for you, maybe next time you shouldn't just screw someone over like that. But yes, everybody, they are disciminatory and selective in who they believe. As long as you can pay them money, you can keep your reviews or get them removed I guess. Well, that's the truth people! So, in my mind, they're a rip off! End of Story.
1. I was called to enter in a trial advertisement contract with Yelp. They offered a fixed rate program for, I thought , 4 months.
2. On September 4, 2020, the trial period was over and an email was sent to me the program ended. after i had paid them $220 a
3. Within a few days later I was contacted by Yelp salesman Jeffery Babiarz, about scheduling a phone conference. We set up a phone conference for Sept 14, 2020, I was not available, so the appointment was canceled.
4. Either that day, or a few days later, Jeffery was able to get me on the phone with the offer of showing me their "web portal". I went on the site he suggested, and at his direction, I went to the pages he told me to go and clicked on the tabs he told me to click on. At no time, did he ever tell me that I was unknowingly, signing back up for the upgraded service that had recently ended. And he never mentioned his directions would triple my advertising commitment.......he straight up conned me
5. I did not notice this "upgrade" on my October bill that was about $850, but I noticed the $930 on my November bill .
6. I called Jeffery on November 17, 2020, when I noticed the issue. He claimed ignorance that he directed me to upgrade myself and quickly connected me to Yelp accounting. I then talked to Jose Masso, and he refused to credit the difference between what I had been paying and the current charge. And he refused to acknowledge that I had been conned by his salesman. After we could not reach an agreement, I cancelled their service and instructed Jose that I would dispute their charges.
7. I have disputed this charge with my credit card company and Yelp has challenged my dispute
8. I contacted Yelp's customer service department and explained how I was ripped off, and they reponded that they will continue to fight my dispute.
9. I noticed 2 other complaints on this site within the last 6 months that report the same scam. If anyone else has experienced this scam, we can file a class action lawsuit.
Feel free to contact me 805-541-2719
Yelp the not who they are that are scram and something has to be done about this company
they tell you one thing and them lie to you and charge and arm and leg they need to be stop right now they are rip off peolpe all the time now this is what happen to me they told me that i will be billed tell after 4 of month and then they took money from my account and over draft and told that i could do first of every month it has after the 4 of every month they lie to me and told that they work with me and told ok and was not.ok
THIS COMPANY IS NEFARIOUS THEY KEEP BILLING AND BILLING YOU DESPITE REQUESTS FOR CANCELLING. THEY KEEP REFUSING TO CREDIT UNWANTED CHARGES. THEY SWEET TALK YOU INTO TRYING THEIR SERVICE AND SIGNING UP ON THE SITE TO "TRY" THEIR SERVICE. THEN WHEN YOU WANT TO STOP SERVICE END THE TRIAL AND STOP THEM FROM BILLING YOU.
THE REP IGNORES ALL CORRESPONDENCE PHONE CALLS, AND THEY REFUSE TO REMOVE YOUR CARD ON FILE, THEY KEEP BILLING YOU AND REFUSE TO ACKNOWLEDGE ANYTHING THEY JUST KEEP CHARGNG YOU CARD DESPITE COMPLAINTS, BANK REQUESTS THIS COMPANY SHOULD BE INVESTIGATED FOR FRAUD! WWW.YELP.COM
STAY FAR AWAY ! WICKED COMPANY!
Do you have Zero Moral Compass? Post a review on Yelp! Use a fake review. Be a chicken sh*t coward. Allow China, Russia, Iran or God knows who built this site .... let them win. Tear America apart from the inside out! This site is not about free speech. It's about hurting someone like a coward. You can't compete so you tear down a highly rated company with your fake review. The U.S. Government allows this? How stupid has our country become to allow this fake crap all over the internet.
Yes - you can post that the President is a ________ whatever you want to say.
What does this mean? It means nothing on the Yelp site can be trusted. It's a meaningless useless site. Go f*ck yourself Yelp.
Used yelp back in 2017 with mixed results. Several months ago, a young lady started calling from yelp, to re-start with them. After several weeks, she gave up. Then a young man called me. We agreed to a one week, seven day, temp. trial. After a month I received a huge $540 bill. I'm livid!
After spending several hours on hold and numerous e-mails, the finally send me an e-mail back saying "Too bad, YOU didn't cancel ". What the heck? No one said ANYTHING about ME having to cancel. As for my "page". It was never set up. After a month, I got a total of SIX actual "leads" at $90 each. So, be very careful about "upgrading" your yelp page.
Yelp allows people with conflicts of interest with the business to write good reviews to counteract bad reviews. But my bad review gets deleted. You can't complain about the race of the employee but black people sure can say WHITE if they are complaining about white people!
Yelp is protecting some bad businesses by deleting my review of the bad experience that I have experienced. It's just not fair! I was truthful in posting my review.
YELP is not the place to advertise your business. You can advertise if you want to lose your money. They do not have any way to measure your ads. They will not tell you where your leads are from. There is no way to contact your leads. There is zero lead generation.
Your ad statistics will say 12 Leads clicked through to your website or visited your profile page. It will say "A 20-year-old clicked through to your Website." "A 40-year-old clicked through to your website." Although they have specifics of the age of the User, they will not give you details as to which Zipcode they clicked from.
Their cost per lead is too expensive. And if you do not cancel your ad when you want to, they will keep charging your card. I kept getting charged. I had to call in to cancel, even though I had given specific instructions to my Account Executive to run the ad for only 5 days. I got charged for a whole month. Then I had to pay the money. When I brought up the issue, then after a lot of complaining they finally agreed to a portion refund, just because I made a lot of noise.
In reality, they offer no refunds. They will offer you a $150 or $300 Credit which is not really anything because there is nothing beneficial that is going to come from it. Advertising with YELP is like throwing money down the toilet, which is my opinion.
Yelp is asking for money for an advertising campaign they ran for my boyfriend's business. We had no knowledge of this campaign and did not authorized it in any way, shape, or form. They claim they spoke to me on my phone number on a certain day but going back to my call log on my cell phone for that day there were only two calls and neither one was from Yelp.
I have spoken with them and have gotten no where. They said they would "review" the recorded conversation and get back to me. They also said they would email the agreement paperwork that was supposedly ok'd by us, but they never did, because we never ok'd anything, and no one ever got back to us.
Now they are sending threatening emails to ruin our credit!
YELP is the biggest joke ever! Try and have people leave you positive reviews and they supress them. However, anyone can write a negative review and those appear. But wait! Pay them monthly and the positive reviews will appear.
They are the biggest scam and something needs to be done. We should fiel a class-action lawsuit against them.
I am reporting YELP ADVERTISING>. A scam and bunch of crooks that work as a third party.. thye do not work for YELP>> most likely.. MF SCAM ARTISTS>>
Yelp Gave me 350 Dollars to try yelp advertizing Tom Parker Yelps Salesman then said I could cancel anytime and would credit me for any leads that didnt develope and when I cancelled they would End The Emails that I owe them 331 Dollars and will turn me over to collection I DONT OWE THEM ANY MONEY I cancelled in 30 Days
I contacted Yelp and signed up for a free listing. I was soon contacted by a salesman offering a free trial and trying to get me to sign up for their "paid" advertising. I explained that I could not afford this at this time because I was just starting out but would be interested at a later date once I got things going more.
I told the salesman that I didnt even want the free trial because I did not want a bill the following month for something that was supposed to be free and did not send me any work. The salesman assured me that I would love my free trial so much and that Yelp would send me so many calls that I would be contacting him when the trial was over wanting to sign up for the paid advertising and thanking him for talking me into trying it.
After an hour of telling the salesman no and him basically calling me stupid because I did not want the free trial, I finally gave in and said I would try the free trial. I explained that I just got my phone number hooked up and would easily be able to tell how many phone calls that would be sent to me because I hadnt had any calls yet.
In my three week "free" trial, I received 2 phone calls and 3 quote requests and all of them were from different cities than I am even in so as soon as the customer found out I wasnt even in their city our contact was over with no business being produced. With all this being said, my credit card was billed 3 days before the end of the month (end of free trial) for approximately $535.00.
I immediatley contacted Yelp to argue this charge and make sure my "free" trial was cancelled. I have contacted Yelp through phone calls, emails and a messenger conversation. I can not get anyone to help me and have requested calls back from supervisors and/or management each time.
No one will call me back. Even though my acount is cancelled my bill still keeps going up. Now a month later, my bill is over $1000.00 for that 3 week "free"trial and the Yelp Financial department is calling and emailing me for past due payment due. Funny thing is the financial department cant do anything with billing and transfers me to customer service just like the customer service transfers me to others also.
I was told yesterday that there is no such thing as a free trial and there is nothing listed on my account showing anything like this. Its is a joke and really frustrating. All that has to be done is go back and listen to my phone call to confirm everything I state is the truth but no one will do that even though they have confirmed this recording of over an hour exists.
I can assure you that I will NEVER use Yelp for anything and want everyone to be warned that this is how they treat their customers.
Yelp can hurt your business by taking your good honest reviews away from you and blaming it on the system they have build.
I ran boat charter company and for past week 4 out of 5 revies were taking away without explanation. I spend money on promoting my business and this what they do with me.
I was called by someone selling service by YELP. To which I agreed to try a small sample. I soon thereafter suffered a severe eye injury that left me blind. I tried canceling the service many times but they would not help me. I have been trying to get a blindness advocacy group to help out. YELP TAKES ADVANTAGE OF THE DISABLED! Do not use their services. They charge me many hundreds of dollars for a service that I could not use and they showed no compassion or willingness to help.
THIS HAPPENED TWICE I HAD TO CLOSE MY BUSINESS ACCOUNT DUE TO THEM OVER CHARGING. I HAD CANCELED AND THEY CHARGED ANYWAYS. I CALLED THEIR FINANCE DEPARTMENT AND WANTED TO SPEAK TO A SUPERVISOR AND WAS TOLD BY SOMEONE NAMED JJ. THEY DON'T HAVE A SUPERVISOR.
SHE JUST TOLD ME TO CALL THE SUPPORT CENTER AND THEIR WAIT TIME SAYS IT IS OVER AN HOUR. SO FAR IT HAS BEEN OVER AN HOUR AND STILL NO ANSWER. THIS COMPANY NEEDS TO BE INVESTIGATED A LITTLE DEEPER. THIS IS NOTHING BUT A MONEY SCAM.
Jeremy Stoppleman is a scamming pig. He has been sued by his board members for fraud. He is being investigated by the fed! He has countless lawsuits against him and his slimy ripoff company yelp!
Yelp pretends to be helping consumers but instead are nothing but an internet racket! They bury positive posts and high rank bad ones to try extort people to pay them to make the bad ones look better! Jeremy is a greasy slimy pig! you can tell by just looking at his creeper face! He needs thrown in jail now!
Dont fall for the free trial, to get the free trial you have to give them a credit card, after its over they will charge you every month for supposed leads. They have billed me for over $800 for "leads" Calls or clicks to my web site.
Not one person has contacted me since the free trial. I canceled after the free trial was over so they got me for $284 (which I got nothing in return for), but they just keep hitting my card with $300 every month now and I have to dispute it every month, the cc card finally got tired of it and blocked them.
THE SALESMAN, SAM KRAMER, [email protected] 646. 604-7260 X26091, LIED REGARDING THE CHARGES IN ORDER TO GAIN HIS COMMISSION. WHEN CONFRONTED ABOUT OUR CONVERSATION, HE STATED THAT WE KNEW ABOUT THE CHARGES. WE ARE REAL ESTATE CONSULTANTS WHO IDENTIFY CLIENTS FROM THE MARKETPLACE, NOT YELP.
Yelp.com charged me $250.00 for "impressions" and "clicks" for one (1) day. We never received any "clicks" or "impressions". We were told that the charges were firm and we would be charged until the account was canceled. We canceled the account and asked for a statement for the one (1) day. The statement showed weowed $250.00 for impressions and clicks.
I was contacted by a Yelp salesperson with a new promotion Yelp was presenting. They tell you they will give you $300 in promotional ads and you can even limit it to $15.00 per day for your "budget". They tell you that you can cancel at any time and only be charged for the number of "clicks" on your advertising. The first day I received none.
When I told them I was not getting any clicks and didn't think I needed the advertising the number of clicks jumped to 56 almost immediately!!! I cancelled my account on the 3rd day. I cancelled my credit card after reviewing the scams this company has and the complaints about their billing. When I called to ask the amount billed for the 3 days they refused to give it to me and stated I needed to wait until the billing date of the first of next month.
The ad is still showing even though I have a letter stating my account was cancelled. This company has a reputation of boosting "clicks" to drive up the bill and they can't give you any information on where the "clicks" came from. In my area there wouldn't be 56 clicks in a 2 hour period in the middle of the night!!
I have turned this company over to the Federal Trades Commission for their underhanded practices of selling bogus ads and clicks!!
We fired an employee for cause and he posted a flase negative review on us on Yelp. I reported it and Yelp would not remove it. It was so obviously fake too.
Channel 4 news Los Angeles did a story on YELP the online review company due to all the complaints lodged against them for their unscrupulous methodical posting methods of reviews. Negative reviews are posted in a conspicuous place on the page, whereas positive reviews are often HIDDEN from the review page where they cannot be seen or found.
If you really look and are computer savy, you will eventually find a barely visible "not recommended" link that you have to click before you can see the hidden positive reviews come up. What would Yelp's motive be in selectively displaying vs. hiding reviews, you ask? MONEY! Yelp later contacts the business owners by phone offering to improve their ratings "FOR A FEE." Sounds like an alleged crime of blackmail to me!
yelp is a company that is based on business searches online to find a company as a consumer to complete a task,job,eat at a restuarant places to go.
Yelp has the businesses that pay them money come up first in their search leaves companies out or puts them in based off the 5 star program. Yelp also takes false reports from consumers without validation and in the end puts a bad reputation for literally someone that remarks i will ruin this company on every web site i can. after following dispute to remove yelp said that they will stand behind the consumer and will not remove it. this is slander and hurts companies because of one persons not even opinion just mad because they had some solicitation made by phone. yelp,... get over it and help eliminate false reviews.
DID YOU KNOW THAT YELP ONLY DISPLAYS A SEARCH ONLINE IF YOU PAY FOR THE SERVICE. DONT USE YELP SEARCH. ALSO THEY WILL DISPLAY REVIEWS THAT ARENT TRUE AND STAND BEHIND THE REVIEW OF SOMEONE WHO HAS A WIDE RANGE OF BS REVIEWS WHICH HURTS THAT COMPANYS 5 STAR REPUTATION. BAD YELP YOU SHOULD BE ASHAMED!
Be careful if this scam. Yelp offers a $300 credit toward their services as a trial but in a few days that money will be used. Then they charge your credit card hundreds of dollars for the balance of the month services. But it is all fake. There was no one clicking on the links in the ad.
I received no leads at all and had to dispute Yelp's charges and close my credit card account.
Now I am noticing 5 star reviews from my clients on Yelp but a few days later they disappear. I can only guess this is Yelp's revenge for cancelling my account.
YELP reviews are NOT VALID! They ONLY leave good reviews online from companies that advertise with them. I had 6 different 5 stars reviews posted to my account and Non of them stayed on my business page after I refused to advertise with them!
They ONLY allow 5 star reviews to remain on pages when the BUSINESS PAYS them money. I have experienced this first hand and have also talked to other people who have experienced their UNETHICAL BUSINESS PRACTICES! DO NOT USE YELP FOR REVIEWS! THEY ARE FAKE!
Our company Okey DoKey Locksmith Houston was working with Yelp since 2017 and we used to pay around 350$ every month for advertisment with them. During the first year we got many reviews from authentic customers and most of them was accepted by Yelp and we built a great reputation and was able to service their customers.
After a year our website got some good ranking online when looking for keywords like locksmith, lock rekey, key replacement and more and was actually better then Yelp itself and then the problem started.
Every week Yelp remove reviews from our page in the attempt to harm our reputation and our rating and from around 60 reviews we got only 25 left, so we decided to disconnect from them and use other more beneficial advertising channels.
From the day we disconnect and stop the payment Yelp started to remove the last 25 review about 1 a day until we left with no valid review. They also tried to call and convince us to pay again, explaining that we should not ask customers for reviews and all kind of weird other practices they have.
Making customers happy and asking for reviews is integral part of our work, reputation building, return customers and seo plan and Yelp is just holding a monopoly and engaging in anti-competitive practices to try and put our ranking down.
I suggest other company to never pay anything for yelp, because one day if you will pass them in the search, they will take your reviews down and you will ends up throuwing your money away.
A Yelp representative called me in November 2018 to convince me to try them in advertising my business for one month. Their sales script is very misleading. She did not tell me about the pay-per-click charges incurred anytime someone simply clicks on my ad. She did not tell me I have ZERO control over the outcome when someone clicks on my ad. She said if I was not satisfied, I could cancel my ad after one month and not incur any additional charges. This was an outright lie!
I was charged $187 for the TRIAL month and only received ONE customer call. I called and cancelled my ad on December 17th. They demonstrated NO concern over my disappointment with the results.
The sales rep did not tell me charges are made in arrears after a cancellation! Therefore, I was charged an additional $214 to cover December 1 to December 17th. I realized absolutely NO benefit from this $214 charge!
DO NOT USE THIS COMPANY! THEIR SYSTEM IS AN ABSOLUTE RIP-OFF!
Yelp is for people to review their experiences with businesses and also dining, anything. People are attacking, harassing, & calling me names. I have called, but nothing,I have posted, & nothing. Yelp removes reviews from people who had experiences with businesses, but they let people curse and harass, Yelp leaves it on the site
On December 11th 2018 - I called and spoke with Yelp Employee Mercedes.
I apologized to Mrs. Mercedes about my chase visa card expiring and that I wanted to send in a check for the balance.
I also attempted to explain to Mercedes that I needed to see proof of all of the IP addresses and user strings of the Yelp PPC devices that formed the basis of the December $559.98 current invoice.
She became a bit defensive and annoyed by my request.
I explained to her my agreement with Yelp employee Mrs. Preeti, and asked her to look at my website, and go over our terms of service at www.ClickaNerd.com/Legal.
Mrs. Preeti reviewed and subsequently clicked on "I accept" from Yelp IP address 8.18.218.141 user string preserved under record no. 97631.
Mrs. Mercedes told me I needed to take this all up with Yelp Inc. Corporate and terminated our conversation.
Yelp deletes all the reviews on Yelps business page on my business.
I get annoyed and reposted them: http://www.ClickaNerd.com/yelp-reviews.asp << HERE
I wont be paying Yelp to buy back my reviews.
In the mean time, I found another technician in NY that had the same issue occur.
His video is priceless.
VIDEO
http://www.ClickaNerd.com/yelp-reviews.asp
Yelp are a bunch of lying scumbags.Thier lies began immediately When i 1st sogned up our agreement do not go in bank til end of month. Yelp went in without my knowledge within 3 days overdrawing my account then saying you misunderstood the reason to wait i told them no funds,in acct Yelp ssid we will wait til last day so you can,make and put money in account 1st lie the Bad,business practices. im referring to reviews. Yelp enjoys making businesses look bad online How Take reviews mostly good ones and move them to not reccomended basically deleting them in a sense. This last yr our campaigne 500. per mo ok we had 31 reviews up all 5stars except very 1st one a 1 star ok yelp took fown like 21 reviews within 3 days dropping J&B Hauling from a 5 star to a 4 star without any bad reviews the simply dropped 21 reviews and left up 9 5 stars and 1 1 star dropping us to a 4 star with out any new bad reviews and after we notified we werent going to pay more money pwr mo due to all the charges we get without calls such as hangups calls bad numbers you cant call back spam and yelp users click your site or maps yea right we come to you we haul junk with trucks bobcats etc Yelp are Ripoffs they will turn a 5 star business in to a lower rating for no reason other rhan to make you look bad and lose money do not pay yelp to rip you off or make your company look bad RIPOFF CROOKS after 2 yrs of paying theae scymbags i dropped from 5 star to 4 stsr after 2 yrs of business and veing a 5 stsr my entire 2nd yr of advertising hen they Yelp took down my reviews BAD BUSINESS. UNSCRUPULOUS CROOKED RIPOFF SCUMBAGS
Rep unbeknown to me, signed me up for a more expensive program instead of the 15 day trial. Next think I knew my checking account was under due to their $156 charge, $90 set up and other crap. I will NEVER do business with them again. Called customer service and they said I checked the "Terms and Conditions" box (which I probably did while on the phone with the Rep. I took his word instead of reading the 5 pages of fine print).
Fraudulent business practice and deceptive marketing calls. Their customer service rep was just as rude as can be.
Yelp offers local exposure to companies seeking to market their services locally. The miseading part is the rep won't tell when you ad another location you promotion changes slightly from $300 free ads to $300 in bonus ads. RIPOFF.
It is not clear until you call what is going on. I am not impressed. Michella was the reps name.... I am going to take the free ad promo by default I want to see what happens.. If the campaign works I will update my report .
Unless you are a restaurant or pizza delivery be wary of these people. Yelp are as slipery in sales as they come. I appreciate up front and clear cut promotions. Smoke and mirrors don't make for good business.
We're reaching out to let you know that our moderators removed your review of Philadelphia Antenna Company because it wasn't clear that your review described your firsthand experience as a customer of Philadelphia Antenna Company.
We typically remove reviews that don't focus on the reviewer's firsthand experiences as a customer of the business (such as secondhand experiences, observations from the perspective of a non-customer, or complaints about the business's practices or politics). To learn more, check out our Content Guidelines (https://www.yelp.com/guidelines).
Removed Content:
It seems that you can not trust Yelp either.
From: Michael
Sent: Thursday, September 13, 2018 12:30 PM
To: yelp
Subject: RE: Message from Yelp HQ [ 7421472 ]
I was just wondering why I did not hear back from you? Are you planning on adding my comments back? Thanks
From: Michael Ellenbogen
Sent: Monday, September 10, 2018 6:54 PM
To: yelp
Subject: RE: Message from Yelp HQ [ 7421472 ]
It sounds to me that you folks don't really care about things and are probably paid to remove this. I will send this to the media unlike you put my comments back.
This company made multiple meetings and did not make the commitments. They gave me different prices and changed them. They claimed they knew what the issues are and never came back to fix the issue. That was after I had complained to advisor or something likely that. I have emails to prove they even lie.
We feel that we have been taken advantage of with Bait and switch ethics, false advertising and poor customer service. We tried to resolve this.
We are a small business in St. Augustine Florida. Yelp and it's representatives had been calling us and emailing us in an attempt to gain our business for advertising on their online page.
We did not want to advertise with them due to the high cost. They continued to contact us, each time with a lower price. We decided to give them a try sometime in early June. We were told one price over the phone by the account rep, but were charged 3-4 times more than the price we were told. We did not read the contract in it's entirety and we were taken advantage off. We simply asked them for a refund of our money due to the false advertising and they refused.
In 3 months could not verify even 1 person contacting us to make a purchase.
Promised me 2 sales a month. Nothing absolutely NOTHING!
Not a call, email, nothing. And wouldn't even consider refunding us.
I own a successful business and wanted to advertise on yelp since they wont stop harassing me and keep on calling me. I paid for three months. and when I finally got tired of no calls just 1 and paid close to $400.00 a month I stopped paying. This is when things got UGLY. YELP.COM keeps calling harassing you to keep paying them for bull**** algorithms which take away the positive feedback. and they don't want the customer to go to yelp to leave reviews, they want them to find you organically like wtf . what are reviews for ???? Just do yourself a favor STAY FAR AWAY from yelp and their BS. if you really want to advertise do it by every door direct on USPS or a local paper. yelp is just garbage. I learned the hard way stay far away from all of them
We reviewed Roi Edery/Tal Dream Design and were sued and he walked away in the middle of the work. We yelped him and he deleated it! Beware of those who have all 5's. They could be a scam like Roi Edery is!
If they really want to do right business and and proper reviews they should ask the reviewer to identify themselves. my experience with yelp is they welcome more bad reviews than good review and they do not verify purchase or services. they will call you and try to advertise with them and promise to take the bad review out. I find this is a totally rip off.
These two companies are SCAMS. Recent reports of many, many companies paying marketing groups to utilize different IP addresses to file 4 and 5 star reports. Both are in serious trouble for not reporting rapes at resorts in Mexico and South America, or failure to report food poisoning in restaurants. Many restaurants and other merchants pray on tourists around special events such as the Olympics by hiring these marketing groups to file false favorable reports. Do your Google research. I had two restaurants in my home town both had a 4-star rating: Double Front Chicken and Kobe Seafood & Steak. Both were horrible. Bad food, poor service, expensive for what you got etc. I was so pissed and when i tried to file a report i was told does not meet our standards. They wouldn't provide what standards i didn't meet? I have a couple friends who work in marketing and they said Yelp and Trip Advisor are the worst. If they have a high ranking business advertisers will pay more money to advertise on their page. So guess what, they don't allow low ratings on highly ranking businesses. And, when you acknowledge that a lot of these companies have false reporting, you have a rating service that is fraudulent. Sort of like TrustPilot where you can have any negative review removed..