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report scam| Country | United States |
| State | California |
| City | Sunnyvale |
| Address | 513 Hope Terrace 1 |
| Phone | (408) 203-6766 |
Can this company be sued? I can't believe how many reviews they have, they are despicable. They are stealing from us and are getting away with it. They give me a run around on the tracking number and delivery status. I didn't pay but 23.00 for my item but still it's money wasted and deposited to some fraudulent people.
Ordered since September some cleaning products, didn't received since today end of October, I send emails no replies
can somebody guide me how I can recover my money at least
and never order again
NEVER ORDER AGAIN
Spent $122 on items that took 2 mos for them to send and it’s nothing like they advertised and they send a shipping slip that is all in Chinese nothing in English. If you are doing business in the USA then the shipping and everything should be in English especially if your website is in English. Why would you send the items with Chinese language/writing. BAIT AND SWITCH.
I AM DISPUTING THE CHARGES.
I am sending mine back anyway and complaining through the long channels just to throw some shit back at them! I have never felt so scmmed - the stuff they sent me was horrensdous pure plastic rubbish messing up the planet!
I've taken this to Better Business Bureau and FTC
I ordered a jacket from this company a couple of months ago, waited but never received. They took money from my refund so I didn't get the total amount. Ordered the same jacket (stupid me) and have opened a case with PayPal. Not even an email from them.
Do not buy from this company!!!!!
why can paypal not protect this scam?
I oredered through BerryLook -Xi orderplus network technology co ltd . Have had my card chareged haven't received any shipping notice no contact with berrtlook tried several times to email then no answer what is going on .Can anyone help .
This company should not be used to purchase any item. I placed an order for 4 items and my payment was taken straight away I then received and email stating that one of the items was out of stock and that I would get a refund. That was about 6 weeks ago and the other items have not been received or the refund and when I try to get in touch with them my emails fail to go through and they have no phone numbers to contact them.
Over $150 in merchandise never received. I have placed claims with PayPal but should have read these reviews first.
This company goes by several different names Berrylook, cathybuy, onlyyou, topjara and prettyyou to name a few. They come up as pop up ads on many different websites, offering great buys and very attractive merchandise. It is all rubbish. CUSTOMER SERVICE IS HORRIBLE. There’s no phone number for these companies, and your lucky to get a respectable response concerning WRONG MERCHANDISE RECEIVED. Also if their out of stock, after excepting payments on items ordered, they only offer STORE CREDIT.
THEIR STORE CREDIT IS WORTHLESS BECAUSE THEIR PRODUCTS ARE NOT WORTH A DIME.
the shoes I ordered were completely different than the ones I received .... ugly and cheap... all what I expect when I knew that this a Chinese product
Xi'an Ao Peng Network Technology Co., Ltd. (a.k.a. Cathybuy I placed my order and they emailed back to say 3/4 of items I purchased were not available and that they will give me $61.00 credit to order different items. I sent them another email with my new request for merchandise and to use my credit of $61.00 (instead of a refund).
Two days passed and I have not heard from "Cathybuy" as to a confirmation on my new order. They didn't even offer a refund for me. Today (2nd day), I resent my email requesting new merchandise. I forwarded my previous email along with a message to them that I haven't heard back from them about this email. I told them I needed this merchandise before December 18th, but no answer.
I also requested a full refund and to forget the merchandise order. I just want a refund. Tried to call paypal, but they were closed. I gave Cathybuy my Chase Visa debit card number, but they used PalPal instead.
I have an account, but haven't used it in 10 years. There is no money in my PayPal account. So I don't know how they financed it. The total amount I paid was $109.86. . In the morning, I will call PayPal to see what transpired. I am also going to contact my Chase debit card and report this fraud.
worst company in the world report them
Hi I have received my goods but they are nothing like advertised. I wish to return them but cannot find any return information at all. Can anyone help me.
Goods received, poor quality, sizing and wrong colour I want a refund but can only find an email address, I have emailed them so I am waiting for them to reply before I start it with the Resolution Centre at PayPal, can anyone help with a return address for this company please, I ordered my item through Silverosie on Facebook.
This is my complaint letter to Xi'an Ao Peng Network Technology Co., Ltd. (AKA) Berrylook. They offered to send me $14 as a refund for my order of $57 and this is my response:
First of all, I paid you $ 57.00 that is with shipping and handling. It took you almost 1 month to send me my order.
I order size 39 shoes according to China Size, and you sent me a china size 35. I also order 2 tops size 2XL and you sent 2 tops small enough to fit a 10 year old child. Now you want to send me $14? You should be paying for shipping and handling not me! You sent me the wrong stuff now you want to negotiate pennies on the dollar!!! All 3 items look like they should only cost $14. So you send me $14 you keep $43, that is a profit of $29. Do you think that makes me a satisfied customer? You can trust that I will NEVER shop here again and I am going to report this to Federal Trade Commission?.
Message from Berrylook:
Dear customer,
Thanks for contacting us and sincerely sorry for the inconvenience.
We are glad that you received the items, but we're sincerely sorry for the problem. We will try our best to help you fix this issue.
This is our return and exchange policy, please check it.
https://www.berrylook.com/en/return-amp-exchange-i-15.html
Could you please contact with your local post office and consult the return shipping fee? If it is expensive, I'd suggest you not send the items back, then we can offer you totally $16 cash coupon or $14 refund as compensation of the problem.
Is that okay for you? Please think about it and let us know your opinion.
Have a good day~
What scammers! I had that same email from berrylook, and after the email I realized it was a scam, so I called PayPal and reported it. PayPal is the best, I trust them to fight my battles. I havent been let down by PayPal once. Now I'm hesitant to buy clothes online :(, though most department stores are going virtual... anyways, this was the email I recieved, and i spent $71.50 on 3 dresses that were even cheaper quality than a dollar store and Halloween store combined. Wish companies like this would get shut down and arrested for fraud.
Hope you're doing well today.
We're glad that you got the items but we're sincerely sorry for the problem.
Enclosed you can find out the items we sent you, please tell us how many and which item you want to return.
Then we will check here and help you fix your problem.：）
This is our return and exchange policy, please check it.
https://www.berrylook.com/en/return-amp-exchange-i-15.html
Could you please contact with your local post office and consult the return shipping fee? If it is expensive, I'd suggest you not send the items back, then we can offer you some cash coupon as compensation of the problem, you can use coupon to buy the proper ones in our store.
Is that okay for you? Please think about it and let us know your opinion.
Have a good day.
Best regards,
gkitty
Customer Service Team
www.berrylook.com
I have made a total of three orders from what I now know is this fraudulent usurper of American money with the numerous shell names. Half an order never arrived, the order that arrived was total junk, did not fit because their size chartis just wrong, paypal will not help unless I spend $66 to return the items to China and the company sent a threatening letter saying I should accept $12 for $77 merchandise because things get "lst" (read we will just keep the items and lie that they were not received); and one oder $95 paid just has not appeared although due a month ago.
I think I will take them and Paypal to sna=mall claims court - I have the time and this shold not be put up with
this company is scamming we are not getting our orders it say one name like hotmilia but it’s listed as Xi an order plus we can’t even track our merchandise this haven’t happen with paypal before. Then it say split on the order from paypal i stumbled up on a page from paypal it said split are you guys splitting our money up with somebody thats why we not getting our merchandise what’s going on!!!! you guys scamming! No tracking numbers no kind of information like it use to be!! somebody stealing no body is trying to help us!!!! Let’s see what the Feds got to say about this & Customs!!!!!!!
I HAVE NEVER RECIVED MY ORDER, I CAN'T REACH ANYONE TO GET A REFUND..THEY ARE A RIP OFF COMPANY..I AM OUT OF MY MONEY AND NO PRODUCTS..
I ordered products from this company PayPal also cut money from my credit card.
But i didn't receive the product. I have already asked to paypal. No benefit.
It's terrible.
You replied on Mon 24/9/2018 14:16
Sat 18/8/2018 13:51
Paypal
You paid ฿ 272.00 THB to Fashionlila-Xi'an Ao Peng Network Technology Co., Ltd.
18 Aug 2018 13:51:14 GMT + 07: 00
Receipt number: 1188-5870-2747-8799
Hello, Khun Sujinda
This fee will appear on your credit card invoice, which is a payment to PAYPAL * FASHIONLILA.
Seller Information:
Fashionlila-Xi'an Ao Peng Network Technology Co., Ltd.
Orders sent to the seller:
No Information
Shipping information:
sujinda suputtipong
19 / 5-6 Ramkhamhaeng Road
Mak Mak
Bangkapi
Bangkok, 10240
Thailand
Shipping method:
Unknown
Details per unit price, amount, amount
Buy from Fashionlila-Xi'an Ao Peng Network Technology Co., Ltd. ฿ 286.00 THB 1 286.00 THB
Discount: - ฿ 14.00 THB
Insurance fee: ----
Total: ฿ 272.00 THB
Receipt number: 1188-5870-2747-8799
Please keep this receipt number for future reference. You will need to use this number if you wish to contact the seller's customer service. Fashionlila-Xi'an Ao Peng Network Technology Co., Ltd. or PayPal
Invoice ID: O83485
Next time use the service to buy products through PayPal!
Looks like you already have a PayPal account.
When you buy products online You can pay faster and than with PayPal. Your financial information is stored securely and not disclosed to the vendors that you pay for.
I bought two articles as below from this company,
Solid Cape Sleeve Hollow Out Chiffon Wide-Leg Jumpsuit - white
V-Neck Long Sleevethe Sides Split Maxi Dress - green
First I didn´t get any information about the delivery. And the worst thing it was when the articles came. The wors quality that I ever have seen and damages in three places. I waste my money, or better to say I bought stress with my money. They present in their advertisements completely different quality the ones that comes.
Pure Fraud !!!
Never again !!!
This company is a joke. I ordered a dress in February for a special occasion with 45 days time before the event. They charged my card and their policy clams 10 days needed to fulfill the order, plus shipping time. 20 days later, order still not fulfilled, I message them.... they say no worries, they will expedite the order. A week later, still not shipped. I start to panic because the event is coming up quick. I Message again, they say it's on its way but buy back up dress from somewhere else (thank god!). My event comes and goes, still no dress. They offer to send it after the event. I don't need the dress now and cancel order. they say 2 days for a refund. I keep asking for my money and still no refund and it's now MAY!!!! These people should not be allowed to run a business in the US.
Confirmation # CO728498SA.
Sexy Deep V Collar Plain Belted Slit Evening Dress - Green / xl
Dress ordered Feb 24th. Promised refunds over and over again. Has not refunded card.
I submitted an order from them on April 8th, 2019 through PayPal, I have yet to receive my merchandise and have requested a refund, and they do not give you a refund. These people are true scam artists, and I'm so disappoint in PayPal for allowing this company to conduct business through their name like this. This is beyond wrong, on all levels.
I ordered from them and got most of the things, not all, but they are INCREDIBLY bad quality. Cheapest material imaginable. Worse than Walmart. More like Dollar Store. The dresses look NOTHING like the pictures.
Charge my paypal account any did not receive most of the items. The one that did arrive were an xs and I ordered xxl. No customer service to contact. No phone number or return address.
I need a return order as the blouse does not fit and was not like the one viewed and their e-mail does not work
I ordered two dresses which took a month to arrive, But the worst part is that they aren´t as they appear at ALL.
They are bait ams switch once they have your money they go dark. Spent $122 and the quality is not what is on their website. I have to dispute the charges since they refused to respond to my request for a return address for a refund
No stars. Not velvet. Not embroidered Crappy cheap junk that I would never wear. They must think we are stupid. They took a photo of a jacket & printed it on polyester. All I bought was a photograph for $50. Fuming after waiting 3 months for this!
Xi'an ao peng network technology co., ltd. Did not sedn any items for my 129.00
Ordered via A Facebook advert and PayPal
No confirmation of the order or goods , legalities to follow.
sent an email and no respond I will report as a fraud.. to my bank
I have the same advice as all the rest so far - items I received were so far from what I thought I was buying online and no way to return??? so frustrated.
Software is a joke in the billing and shipping part....it auto filled never showed until you click continue then you get a confirm successful. The address I don't even know how it got there NOT one I have ever used
I purchased several items from them because they look great on their site (can't find it anymore). I purchased the items based on the US sizing their provided and when they arrived (5 weeks later, even though I paid for rush delivery) they were all significantly smaller than describe. By a lot!!!! What is suppose to be a XXL looks like an XS.
I placed an order above $100 USD, never received the products but a number of emails saying that shipping was delayed due to a high volumen of orders...terrible!!!...I bought at trendysuper.com
I placed an order on 02/04/2019 for $159.00 and never received any confirmation or anything. I did not here from them until I placed a dispute on paypal. They then sent me several messages stating they would give me MORE merchandise or a refund if I closed the case. I closed the case and NEVER received a dime back! RIPOFF/CON ARTISTS!!!!
I purchased a shirt and sweater for $51. It has been over 4 weeks and I have not received my product. When I go online I can not find a phone number just an email address to contact them. I have been emailing them over and over and no one will respond. Since I used American Express, I did get my credit but they are a FRAUD!!!!!!!!!!!!! DO NOT BUY FROM THEM. Website was www.topjara.com Paypal showed their company name to be: topjara-Xi' an Orderplus Network Technology Co., Ltd
The only email I could find for them was: [email protected]
Hi
This company should not be used to purchase any item. I placed an order for 4 items and my payment was taken straight away I did not then receive any email or memo that one of the items was out of stock and that I would get a refund. That was about 6 weeks ago. The other items I received but were not at all like the picture of the products. I ordered a coat 2 sizes larger (2xl) and the coat was very small. I ordered 2 hats, one was crushed and the other hat had a very bad odor (unbearable). I try to get in touch with them by emails and was able to connect with a customer service representative. However I was unable to connect with the customer service department. The email communications failed to go through and they have no phone numbers to contact them. I am totally dissatisfied with their products and service. I will never order anything from them again. I will be contacting Paypal as well.
Xi'an Ao Peng Network Technology Co., Ltd. Has several small companies listed under their companies; Prettyyo, Cathybuy to name a few. Noticed that they all sell-some of the exact same merchandise, have the same website setup and the same refund, return and exchange policy. 1 star is given for each but it should actually be (-5 stars).
I ordered 4 articles at onlyyou. Two articles were delivered, but did not correspond approximately to the offered goods and have been damaged! Two other articles haven´t been delivered. The articles were still fully charged.
The seller is obviously a deceiver. But the unfair thing ist, that PayPal protects this seller! The seller offered me a partial refund of 18 Dollars (the total amount was 92 Dollar) which I refused. And then Paypal closed the case and I did no refund.
Now, I will show the seller to the police.
This seller is protected by Paypal!
I ordered 4 articles at onlyyou. Two articles were delivered, but did not correspond approximately to the offered goods and have been damaged! Two other articles haven´t been delivered. The articles were still fully charged.
The seller is obviously a deceiver. But the unfair thing ist, that PayPal protects this seller! The seller offered me a partial refund of 18 Dollars (the total amount was 92 Dollar) which I refused. And then Paypal closed the case and I did no refund.
Now, I will show the seller to the police.