I called customer service at least 40 times. I have also been chatting with Xfinity Mobile customer service is never helpful. Each time I call, I get conflicting stories.
1). I was told I would get a free phone if I signed up for unlimited cell phone service with Xfinity Mobile. The other person said no. I decided to cancel my order and services on May 8, 2023, since they were telling me two different stories. I told them not to send me a new phone and to cancel my order the same day. They decided to send me two of the same phones. They charged me $66.99 and $42.00 in my bank account, and they were preparing to charge me around $25.00 for each phone.
2). When I called customer service to get the two labels to return two phones, he disconnected my cell phone service on my iPhone and transferred my number to the new phone that I asked to cancel. This was on May 11, 2023.
That night I chatted with Xfinity Mobile Service, trying to cancel the service on the phone I was returning and get labels to return the phone. I got disconnected twice. The last person trying to sell me a new service. I did not get the labels or cancel my service.
The next day, I called Xfinity Mobile one more time to cancel my service with Xfinity. I no longer wanted mobile service with Xfinity, ever!
I have FexEx receipts that say two cell phones have been delivered to Xfinity Mobile. I also got an email confirmation from Xfinity Mobile saying that they received the cell phones in new condition. I never open the boxes that phone came in.
Now I got an email on May 22, 2023 from Xfinity saying that I did not return the phones. I won't be getting the refund. Please help!
Back in September of 2022, I was on the phone with a Xfinity associate to fix a billing error. She fixed the problem and said because I was a loyal customer, I qualified for a new phone (Google, Pixel 6a, Charcoal, 128GB) “at no charge”. I told her I was very satisfied with my present phone (Motorola, one 5G ace, Volcanic Gray, 64GB).
I would only consider taking the offer if the new phone could be kept as an unconnected backup. She assured me that would be no problem. The “free phone” would be in the form of a monthly credit applied to my bill and so cancel the monthly charge.
She knew I would not transfer my SIM card into the new phone unless the Motorola failed. She said to get the new phone, a new number must be assigned, but the number would not be used. I agreed to the deal. The first bill listing with the new phone had the charge, but not the credit. I called Xfinity back. An associate told me it was probably a billing error. She told me to wait for the next billing cycle, and it would be fixed. It was not. Another phone call resulted in the same promise that the system sometimes “takes a while” and to please be patient. The credits would show up eventually.
To this date, no credits have been issued for the Pixel 6a phone. I wanted to return the unused device, but since it was over 30 days from the initial purchase, no returns are allowed. I was not told this during the sales pitch. Over time, multiple calls were made to Xfinity. They promised they would send return labels and credit my account of all past charges. Xfinity has done nothing.
So, the points are:
· The promotion was never sought by me.
· The 30 day return window was never mentioned.
· No clarification was made the new phone must be used on a present or a new line to qualify for credits.
· The first billing with the new phone listed, was well after the 30 day return window.
· I am stuck paying for a phone I didn’t really need.
I have been satisfied with other services by Xfinity. Which makes this sale fiasco so very disappointing. Xfinity Mobile continues in not returning calls or Emails. It is apparent they are hoping I will give up, and the problem will go away.
I seek remedy to return the Google Pixel 6a phone to Xfinity at their expense and receive credit for return and payments made so far.
I purchased 3 LG phones, one for each of my family members. I did not know that 16 gigs of internal memory would be a problem. Nor did I know that the sales rep that said I could change my billing date was lying to make a sale. So when I called and tried to change my billing date to the day I get paid, the 1st of every month.
I was suprised that it could not be changed. When after a couple weeks, my woman started complaining about the memory on her phone being full. I ordered her a new S8+, an over $900 dollar. When the phone came I called The customer service to assist us with activation. She told me to take the sim I had taken out of the old phone and put the sim card in the New S8+.
She said put the new phones sim in the old phone. She said turn on the new phone, she verified it was working and then said. Turn on the on the old LG phone, After going through the activation process for the new sim in the LG, she asked us to restart the phones.
We checked to make sure they where both working. they where so I aked her if the new phone had insurance on it. She asked me for the phone number I gave it to her. It was my woman's same number from the original LG, she checked and said yes it had insurance.
I thanked her and we continued on with our lives. My LG quit charging so I called the customer service they said Take it to the store they will give you a new one. Mind you this was within the initial 30 days when my phone did this.
So I drove the 25 miles round trip to be told it is a manufacture defect contact LG and they will fix it. So I do they send me the Mailing label and I send them My only phone. After a couple weeks I call LG and ask what is going on. They say they did not get my phone.
Xfinity mobile runs off Verizon towers. So, after 2 weeks with no phone I buy a Tracphone on verizon service and put my Xfinity sim in it, it works. So I call Xfinity mobile customer service and tell them what happened. Now I have to file a claim for a lost or stolen phone. Except I don't want the same phone because My woman is alredy having problems with her LG, and we had ordered her new phone.
So I ask to replace my broken then lost phone with a different better phone.They say it is past the initial 30 days so no i can't > I say but it wasn't past the initial 30 days when it happened you made me send it to LG or it would have been in the first 30 days. They refuse, I am livid! So i ask if I can upgrade my phone.
They say yes when it is paid off you can. So I continue to use a Tracphone with an Xfinity mobile sim card for the rest of the month until I get paid. When I get paid I pay off the peice of shit LG I don't even have and order A New S9 note 3 times and it never comes.
In the mean time my woman gets her new phone and we give her mom the old LG with the new sim and number. The Campfire destroys My entire town, every Place My son Roger and I have ever considered to be HOME. All we (Marlo Roger and I) have is the cloths on our back and our phones. We get a motorhome and are moving from place to place.
Then I realize the Xfinity mobile phones are not able to connect to the Xfinity mobile towers wifi. Because our next phone bill was over $200 worth of data. So, I call Xfinity customer support. Ask why aren't we able to connect to the Xfinity mobile's wifi towers, we have Xfinity mobile phone but they want me to pay for connecting to the wifi.
She finally gets me to someone who say's they will give us free Data for 2 months while they figure it out. In the mean time I realize I'm getting notifications on my phone saying on the 5th "my bill is ready to veiw" I got paid on the first So I call and say I want to Pay my bill now. Because I'm broke on the 26th when they want me to pay. Xfinity rep says there is no way to pay my bill early.
I have to wait until the 27th after they overdraw my account before they can accept a debt card payment to my account and assures me there is no way to change the billing date unless I turn cancel my account and wai for it to be 12 days prior to the 1st, then I can open a new account so my billing date will be the 1st. I'm not making this up! I am Livid!
Months go by I've ordered a new S9 note 3 times without it coming. I call to try again, ask for a manager, explain that my phone broke within the first 30 days they made me drive 25 miles to get told to call LG. I sent my phone to LG they lost it So I requested a new phone but had to wait till I got paid. paid off the damn p of shit and ordered a new phone 3 times and still don't have it.
Can I have a discount on a new S9 note for all the hassle. He says no, I say you mean to tell me after all that and going without a phone for weeks, still using a tracphone after paying for a phone I don't even have, you won't even take anything off the price of a $1000 phone? No he says.
So tell him to kiss my a*s I will never buy a phone from you ever. Months later I take my woman and buy her a new S9 note from Best buy. We call customer service and they walk us through switching her old sim into the new S9 note and we put my sim from the tracphone into the S8+(which is her second phone I'm still paying for).
Her mom has the original LG. A few weeks later I lost or someone stole the S8+ I've been paying insurance on since I bought it, (I thought). Except when the rep transfered the old sim to the new $900 S8+, she didn't transfer the phones information also. So even though I had been paying insurance for over a yr on my womans line.
It never changed and they wanted to give me an LG peice of sh*t I gave to her mom.. I had many calls chats trying to get them to give me my $S8+. Finally I had Assurion and a second tier Xfinity rep on the phone. The Assurion rep says to the xfinity rep- "you need to give this man a new phone, the information normally transfers automatically when the sim is inserted into a new phone.
Or your rep should have done it. This man cannot transfer the phone details, only your or your support are able to do that. So, the xfinity rep says ok she will send me a new phone. I wait weeks no phone. I call again they refuse again. I demand to be paid back for the year of insurance I paid on the phone then. $152.+ change i paid and for 8 months every month I would get a bill emailed to me saying I owe -$152.+ change.
Reminding me monthly of them ripping me off. Finally got a check mailed after being lied to multiple times that it was being mailed to me. Trying to tell me it would be credited to my closed account. Because I dumped them and went to AT&T. They still owe me a $900 S8+ and hundreds of hours of time in phone calls and chats etc.. Always saying the costomers satisfaction is important to them. I call bullsh*t!
In June 2019 our family changed from Verizon to Xfinity Mobile to save money. We transferred all 3 lines and purchased 3 NEW phones. During our transaction, the salesman offered us an iPad for only $10/month and said there would be no additional costs if we didn't use data. This worked out for us as we knew our kids would only be using it at home on our wifi. After only six months the company decided to start charging for data, EVEN IF YOU DON'T USE IT! This made our $10/month payment for the iPad to over twice the amount at $22/month.
We don't even have the option to give back the iPad. I believe it is unfair to charge for a service we don't use. If we use it, by all means, bill us. I have called multiple times and spent more than 8 hours on the phone trying to get this resolved. Most people were polite but the last manager, Patrick was very rude and condescending. He told me that his supervisor would call me back on Monday, I was talking to him on a Friday.
It has been 10 days and I have not received ANY calls. We left a company we were with for 10 years, who never charged us for services we didn't use, to save money, and started getting scammed just 6 months after being the Xfinity.
I could always sent PXT's on my wifi to save cellular data. Now I must turn my wifi off and use only cell phone data to send. I am with Xfinity Mobil. Contacted them twice they said it is in my phone. Called Samsung (Galaxy S9+).
Samsung ran some test and said everything on phone is not causing it, they recommended me to go to Best Buy/Geek Squad and have phone analyzed. Geek Squad said phone in great shape, upto date on hardware and software and running as expected.
They added a note: that this is a common problem with Xfinity Mobile, could be a bug, could be intentional.
Nightmare experiences with Xfinity Mobile. I was on a 24 month device payment plan. On time payments, no issues or account changes. Fast forward and they move to a new billing platform. 24 hrs after this announcement, I have a $702 mystery charge on my account!
I call 15+ times and no one can assist. "I'll call you back" (they never do), "I dont have access to issue credits", "my supervisor is out to lunch", "my supervisor is only available via internal chat", "my supervisor is in a meeting", "my supervisor comes in at 11am"
Seriously - NO ONE at Xfinity Mobile seems to be able to explain the charge or offer resolution.
Their suggestion is to dispute the charge, and then get my service canceled and lose the mobile number I have had for the past 10 yrs. NO! Fix your issues Xfinity Mobile!
On June 18 2018 a third party scales company called Global Telecom called me. They were contracted by xfinity wireless to sell cell phones. My phones were in backorder and I had no idea this was possible or how it worked. I was assured time and again I would not be charged any money until I received the phones in the mail. On July 10, 2018 I get an email saying they cannot ship my phones without payment and if I don't pay within 72 hours my order will be cancelled. I called several times asking for an ETA of when the phones will be available or shipped. Each time I was refused an answer. A supervisor tried to contact me I missed the call and was out on hold for 20 minutes. I hung up.
Xfinity Mobile Reviews
I called customer service at least 40 times. I have also been chatting with Xfinity Mobile customer service is never helpful. Each time I call, I get conflicting stories.
1). I was told I would get a free phone if I signed up for unlimited cell phone service with Xfinity Mobile. The other person said no. I decided to cancel my order and services on May 8, 2023, since they were telling me two different stories. I told them not to send me a new phone and to cancel my order the same day. They decided to send me two of the same phones. They charged me $66.99 and $42.00 in my bank account, and they were preparing to charge me around $25.00 for each phone.
2). When I called customer service to get the two labels to return two phones, he disconnected my cell phone service on my iPhone and transferred my number to the new phone that I asked to cancel. This was on May 11, 2023.
That night I chatted with Xfinity Mobile Service, trying to cancel the service on the phone I was returning and get labels to return the phone. I got disconnected twice. The last person trying to sell me a new service. I did not get the labels or cancel my service.
The next day, I called Xfinity Mobile one more time to cancel my service with Xfinity. I no longer wanted mobile service with Xfinity, ever!
I have FexEx receipts that say two cell phones have been delivered to Xfinity Mobile. I also got an email confirmation from Xfinity Mobile saying that they received the cell phones in new condition. I never open the boxes that phone came in.
Now I got an email on May 22, 2023 from Xfinity saying that I did not return the phones. I won't be getting the refund. Please help!
Back in September of 2022, I was on the phone with a Xfinity associate to fix a billing error. She fixed the problem and said because I was a loyal customer, I qualified for a new phone (Google, Pixel 6a, Charcoal, 128GB) “at no charge”. I told her I was very satisfied with my present phone (Motorola, one 5G ace, Volcanic Gray, 64GB).
I would only consider taking the offer if the new phone could be kept as an unconnected backup. She assured me that would be no problem. The “free phone” would be in the form of a monthly credit applied to my bill and so cancel the monthly charge.
She knew I would not transfer my SIM card into the new phone unless the Motorola failed. She said to get the new phone, a new number must be assigned, but the number would not be used. I agreed to the deal. The first bill listing with the new phone had the charge, but not the credit. I called Xfinity back. An associate told me it was probably a billing error. She told me to wait for the next billing cycle, and it would be fixed. It was not. Another phone call resulted in the same promise that the system sometimes “takes a while” and to please be patient. The credits would show up eventually.
To this date, no credits have been issued for the Pixel 6a phone. I wanted to return the unused device, but since it was over 30 days from the initial purchase, no returns are allowed. I was not told this during the sales pitch. Over time, multiple calls were made to Xfinity. They promised they would send return labels and credit my account of all past charges. Xfinity has done nothing.
So, the points are:
· The promotion was never sought by me.
· The 30 day return window was never mentioned.
· No clarification was made the new phone must be used on a present or a new line to qualify for credits.
· The first billing with the new phone listed, was well after the 30 day return window.
· I am stuck paying for a phone I didn’t really need.
I have been satisfied with other services by Xfinity. Which makes this sale fiasco so very disappointing. Xfinity Mobile continues in not returning calls or Emails. It is apparent they are hoping I will give up, and the problem will go away.
I seek remedy to return the Google Pixel 6a phone to Xfinity at their expense and receive credit for return and payments made so far.
I purchased 3 LG phones, one for each of my family members. I did not know that 16 gigs of internal memory would be a problem. Nor did I know that the sales rep that said I could change my billing date was lying to make a sale. So when I called and tried to change my billing date to the day I get paid, the 1st of every month.
I was suprised that it could not be changed. When after a couple weeks, my woman started complaining about the memory on her phone being full. I ordered her a new S8+, an over $900 dollar. When the phone came I called The customer service to assist us with activation. She told me to take the sim I had taken out of the old phone and put the sim card in the New S8+.
She said put the new phones sim in the old phone. She said turn on the new phone, she verified it was working and then said. Turn on the on the old LG phone, After going through the activation process for the new sim in the LG, she asked us to restart the phones.
We checked to make sure they where both working. they where so I aked her if the new phone had insurance on it. She asked me for the phone number I gave it to her. It was my woman's same number from the original LG, she checked and said yes it had insurance.
I thanked her and we continued on with our lives. My LG quit charging so I called the customer service they said Take it to the store they will give you a new one. Mind you this was within the initial 30 days when my phone did this.
So I drove the 25 miles round trip to be told it is a manufacture defect contact LG and they will fix it. So I do they send me the Mailing label and I send them My only phone. After a couple weeks I call LG and ask what is going on. They say they did not get my phone.
Xfinity mobile runs off Verizon towers. So, after 2 weeks with no phone I buy a Tracphone on verizon service and put my Xfinity sim in it, it works. So I call Xfinity mobile customer service and tell them what happened. Now I have to file a claim for a lost or stolen phone. Except I don't want the same phone because My woman is alredy having problems with her LG, and we had ordered her new phone.
So I ask to replace my broken then lost phone with a different better phone.They say it is past the initial 30 days so no i can't > I say but it wasn't past the initial 30 days when it happened you made me send it to LG or it would have been in the first 30 days. They refuse, I am livid! So i ask if I can upgrade my phone.
They say yes when it is paid off you can. So I continue to use a Tracphone with an Xfinity mobile sim card for the rest of the month until I get paid. When I get paid I pay off the peice of shit LG I don't even have and order A New S9 note 3 times and it never comes.
In the mean time my woman gets her new phone and we give her mom the old LG with the new sim and number. The Campfire destroys My entire town, every Place My son Roger and I have ever considered to be HOME. All we (Marlo Roger and I) have is the cloths on our back and our phones. We get a motorhome and are moving from place to place.
Then I realize the Xfinity mobile phones are not able to connect to the Xfinity mobile towers wifi. Because our next phone bill was over $200 worth of data. So, I call Xfinity customer support. Ask why aren't we able to connect to the Xfinity mobile's wifi towers, we have Xfinity mobile phone but they want me to pay for connecting to the wifi.
She finally gets me to someone who say's they will give us free Data for 2 months while they figure it out. In the mean time I realize I'm getting notifications on my phone saying on the 5th "my bill is ready to veiw" I got paid on the first So I call and say I want to Pay my bill now. Because I'm broke on the 26th when they want me to pay. Xfinity rep says there is no way to pay my bill early.
I have to wait until the 27th after they overdraw my account before they can accept a debt card payment to my account and assures me there is no way to change the billing date unless I turn cancel my account and wai for it to be 12 days prior to the 1st, then I can open a new account so my billing date will be the 1st. I'm not making this up! I am Livid!
Months go by I've ordered a new S9 note 3 times without it coming. I call to try again, ask for a manager, explain that my phone broke within the first 30 days they made me drive 25 miles to get told to call LG. I sent my phone to LG they lost it So I requested a new phone but had to wait till I got paid. paid off the damn p of shit and ordered a new phone 3 times and still don't have it.
Can I have a discount on a new S9 note for all the hassle. He says no, I say you mean to tell me after all that and going without a phone for weeks, still using a tracphone after paying for a phone I don't even have, you won't even take anything off the price of a $1000 phone? No he says.
So tell him to kiss my a*s I will never buy a phone from you ever. Months later I take my woman and buy her a new S9 note from Best buy. We call customer service and they walk us through switching her old sim into the new S9 note and we put my sim from the tracphone into the S8+(which is her second phone I'm still paying for).
Her mom has the original LG. A few weeks later I lost or someone stole the S8+ I've been paying insurance on since I bought it, (I thought). Except when the rep transfered the old sim to the new $900 S8+, she didn't transfer the phones information also. So even though I had been paying insurance for over a yr on my womans line.
It never changed and they wanted to give me an LG peice of sh*t I gave to her mom.. I had many calls chats trying to get them to give me my $S8+. Finally I had Assurion and a second tier Xfinity rep on the phone. The Assurion rep says to the xfinity rep- "you need to give this man a new phone, the information normally transfers automatically when the sim is inserted into a new phone.
Or your rep should have done it. This man cannot transfer the phone details, only your or your support are able to do that. So, the xfinity rep says ok she will send me a new phone. I wait weeks no phone. I call again they refuse again. I demand to be paid back for the year of insurance I paid on the phone then. $152.+ change i paid and for 8 months every month I would get a bill emailed to me saying I owe -$152.+ change.
Reminding me monthly of them ripping me off. Finally got a check mailed after being lied to multiple times that it was being mailed to me. Trying to tell me it would be credited to my closed account. Because I dumped them and went to AT&T. They still owe me a $900 S8+ and hundreds of hours of time in phone calls and chats etc.. Always saying the costomers satisfaction is important to them. I call bullsh*t!
Ive returned their cell phone and they are charging me 213.00 despite the return
The receipt clearly shows the phone was sent 7/16/2021 xfinity is money hungry and trying everyday possible to rob their customers.
In June 2019 our family changed from Verizon to Xfinity Mobile to save money. We transferred all 3 lines and purchased 3 NEW phones. During our transaction, the salesman offered us an iPad for only $10/month and said there would be no additional costs if we didn't use data. This worked out for us as we knew our kids would only be using it at home on our wifi. After only six months the company decided to start charging for data, EVEN IF YOU DON'T USE IT! This made our $10/month payment for the iPad to over twice the amount at $22/month.
We don't even have the option to give back the iPad. I believe it is unfair to charge for a service we don't use. If we use it, by all means, bill us. I have called multiple times and spent more than 8 hours on the phone trying to get this resolved. Most people were polite but the last manager, Patrick was very rude and condescending. He told me that his supervisor would call me back on Monday, I was talking to him on a Friday.
It has been 10 days and I have not received ANY calls. We left a company we were with for 10 years, who never charged us for services we didn't use, to save money, and started getting scammed just 6 months after being the Xfinity.
I could always sent PXT's on my wifi to save cellular data. Now I must turn my wifi off and use only cell phone data to send. I am with Xfinity Mobil. Contacted them twice they said it is in my phone. Called Samsung (Galaxy S9+).
Samsung ran some test and said everything on phone is not causing it, they recommended me to go to Best Buy/Geek Squad and have phone analyzed. Geek Squad said phone in great shape, upto date on hardware and software and running as expected.
They added a note: that this is a common problem with Xfinity Mobile, could be a bug, could be intentional.
Nightmare experiences with Xfinity Mobile. I was on a 24 month device payment plan. On time payments, no issues or account changes. Fast forward and they move to a new billing platform. 24 hrs after this announcement, I have a $702 mystery charge on my account!
I call 15+ times and no one can assist. "I'll call you back" (they never do), "I dont have access to issue credits", "my supervisor is out to lunch", "my supervisor is only available via internal chat", "my supervisor is in a meeting", "my supervisor comes in at 11am"
Seriously - NO ONE at Xfinity Mobile seems to be able to explain the charge or offer resolution.
Their suggestion is to dispute the charge, and then get my service canceled and lose the mobile number I have had for the past 10 yrs. NO! Fix your issues Xfinity Mobile!
On June 18 2018 a third party scales company called Global Telecom called me. They were contracted by xfinity wireless to sell cell phones. My phones were in backorder and I had no idea this was possible or how it worked. I was assured time and again I would not be charged any money until I received the phones in the mail. On July 10, 2018 I get an email saying they cannot ship my phones without payment and if I don't pay within 72 hours my order will be cancelled. I called several times asking for an ETA of when the phones will be available or shipped. Each time I was refused an answer. A supervisor tried to contact me I missed the call and was out on hold for 20 minutes. I hung up.