Was traveling abroad, mobile not worked for couple days, then bought a local SIM Card, not worked on mobile from xfinity(looks locked to only use xfinity) then finally made it work, now they say was used some data and cost $1800, I have another mobile Verizon that with travel pass just replying a SMS the cost for same amount of data would be $60!
I can't believe after several try on chat and phone they said is it, can't do nothing!
As soon as I enrolled in ACP via Xfinity, I started experiencing interference with my WIFI. I was connected, but oftentimes without internet.
I had a basic home internet package with Xfinity months prior and loved it, no issues until I enrolled with the Affordable Connectivity Program.
When I first starting experiencing these issues I called right away, only to have an Xfinity Agent try to up-sale me. The following month there was an issue with billing where I was over charged.
As of now, the interference is currently resolved, but my last two bills are both more with the ACP than what I was paying without it. How can that be? Xfinity will write me lengthy mgs to explain it, but regardless of how they miniplate words, I'm clearly being cheated. I'm also not alone. There's tons of threads I found online where many people are experiencing the same problem.
No one who's low income deserves this kind of headache, I regret even enrolling in this program. Someone needs to get involved and correct them for their questionable business practices, especially when a Federal program is involved.
My last months bill had extra charges that my neices had charged to my cable. I changed my purchase pin and paid the bill. This month I was charged again for the extras from last months bill. They were even dated for last month. The part that bothers me the most is getting an agent on the phone to settle it. They don't exist.
About June of 2021 I lost service for over a week with my provider so I looked into Xfinity . I asked for a definite quote. In the Xfinity store, that is, not on the phone! The young man who assisted me gave me a quote for TV, Internet , and phone. I told him I do not have a HOME LAND LINE PHONE. ONLY MY CELLPHONE. He proceeded to offer me a package for the THREE, if I SWITCHED MY CELLPHONE to Xfinity. I agreed, but said I refuse to have a " contract" with you due to your past practices of overcharges. No problem !!!
He gave me a very good quote, said he needed my credit card to proceed, and said they would only use it ONE TIME, and not keep charging it. Well they did. And I was furious because it caused me to be over my credit limit. Went into that store again. They said yes, soo sorry about that, but they have to have a card on file to have an account. I changed to my debit card. That being done, I see on their APP, that I'm now charged $20 higher than the "QUOTE" and that the PHONE BILL IS SEPERATE FROM THE TV/internet!! Same thing, they wouldn't send A BILL, just charged me, no warning, no text, no choice of a DUE DATE.
MY HEAD IS SO SICK AND TIRED, from all the stories/ explanations, adjustments,,, etc etc etc,,,, and I feel they deliberately try to confuse the consumer, and do the bait and switch so many times, we just GIVE UP.
FURTHERMORE, gas for my car is $4.50 per gallon and I have probably used forty gallons going back and forth to that store to GET ANSWERS. AND THIS,,, I forgot to add: THE DAY I enrolled with XFINITY,? That young man handed me my equipment and a pice of paper with a date/ time frame on it, telling me someone would be AT MY HOME , to connect everything. I took TIME OFF, STAYED THERE ALL DAY, no one NO ONE SHOWED. And of course, the meter is running, I'm being charged as of that day. Called their number. A woman calling herself a " troubleshooter, " tells me " no, there was no appointment whatsoever in their system, sorry" . And I swore I was finished. She talked me into not cancelling, and gave me a small discount.
Now, as of today, I am four days w/out TV because THEIR REMOTE STOPPED WORKING. YES THE METERS STILL RUNNING, I'm paying,$$$$& no way to use my service. They say they have shipped a new remote. 4 days ago, 5 days tomorrow. They are corrupt, unreliable , greedy, and not forthcoming.
I have been trying for FOUR MONTHS to get my second mobile number ported over to Xfinity. Different reps tell me different stories. The original sales rep sold us two new phones, claiming our old ones weren't compatible with their services, which I now doubt was even true.
I've filed an FCC complaint which caused them to dig in their heels and solved nothing.
Now, today, I'm on the phone with a rep in some foreign country who has given me a kaleidescope of different answers and claims, e.g. that the number on the 2nd phone can't be changed (it was initially assigned an incorrect number), but oh now it can be changed.
Why don't I just port back to Verizon? Because Xfinity IS Verizon mobile.
Thank goodness this is not an actively used number. This is obviously an industry that needs vastly enhanced regulation along with monopoly breakups.
Recently comcast faced a problem, Great Streaming service alternative to their monopolized overpriced scams. Their plan screw customer in cities throughout the country by pretending to offer an alternative. Let me describe this rude, deplorable, unethical, dishonest, pathetic 'alternative lied and sold me a scam internet service
This company has great commercials about their supposed customer service. We have been customers for over 20 years much longer, yet we cannot get through to their 800 number to speak with anyone until one goes through their grueling questions at the welcome screen. Then you get to someone that barely speaks English and spend a minimum of 20 to 30 minutes following their instructions to find that they are not techs and at the point that nothing they do works they claim they are transferring you to a tech department with all of what they did and then they transfer you to the welcome line and you have to redo everything all over again.
I have done this over 14 times with no help. A very simple request to help set up a bedroom box for the cable. After complete frustration, we attempt the chat that is absolutely useless as well. There is no one at this company that cares at all. Do not believe their commercials. I just got off the chat with a so-called supervisor named Henry that was absolutely useless. So we have room cable boxes that are completely useless and for many months we can get anyone to help. BAD- TERRIBLE SERVICE
I called Xfinity to order internet service. They stated that I had to pay $25 to avoid a credit check.
I agreed and gave them my credit card number. The agent then took $51 off my credit card. When I
I asked him about this, he doule talked and stated it would come off the first month bill. I stated I want a receipt and something in writing that says this will happen. He then lied and lied and never sent me
a receipt. Then he lied about the cost of the service. I was ordering the advertised 34.99 for basic tv
and internet, and he sent me a contract for well over a hundred dollars per month. I refused to sign it.
Then he lied about the installation stating they would install it on a friday. I said make sure because no
one is available on the weekend. He lied and scheduled the service for saturday without telling me.
The next day I called back to speak with a supervisor and I was given a huge runaround. Do not trust
this company. They are everywhere and dominating the business but they are very bad people and they are crooks.
I filed a complaint with the FCC about them and they called back and the guy was very rude and tried
to lie about the employee saying that it was just a mistake. I called the credit card company and I did
a charge back for fraud. A whole month later I get a email from xfinity/comcast saying they were
just now crediting my account. Do NOT trust them. Find another provider, and fire them on the spot!
They need to be shown that they cannot run over consumers.
After the 4 televisions were destroyed, I informed XFINITY that they did not install their equipment with adequate protection. They arrogantly let me know they would do nothing for me.
I canceled my membership and refused to pay the cancelation penalty. After 2 years in collection AFNI (Collection agency) let me know that they would let me payoff the amount owed (339.00) at a 65% discount.
After paying off the AFNI in full, I engaged XFINITY to provide wireless internet service. They obliged and sent out a modem. HOWEVER they then began to pressure me to pay off the remaining balance; even after their offer letter from AFNI assured me that the amount owed would be considered paid in full.
This company is a monopoly and treats customers like trash. I could never recommend using them.
I wanted to drop my service and then they made me a great offer, unlimited 1Gb/s speeds, and then discovered they were charging me overages after 1 TB. Canceled service.
They calle me back and told me the wanted to keep me and made me a good offer for the same unlimited service and 1Gb/s speeds. Now after a few months they are charging me an overage again, and want me to pay more for unlimited data and there is an early termination fee.
They offere to give me unlimited data for $10 more. But they are not to be trusted. The plan they offered included unlimite data.
I will guess their retention department is authorize to lie to get you to sign up again and they then pull a bait and switch and suddenly the charges go up.
They refused to allow me to speak to a supervisor.
I filed a BBB complaint. Next I'll be filing a complaint with public utilities commission.
BE SURE YOU GET EVERY DETAIL IN WRITING. I THOUGH THERE WERE NEGOTIACTION IN GOOD FAITH. THEY ARE LIARS AND CHEATS.
Xfinity Reviews
Was traveling abroad, mobile not worked for couple days, then bought a local SIM Card, not worked on mobile from xfinity(looks locked to only use xfinity) then finally made it work, now they say was used some data and cost $1800, I have another mobile Verizon that with travel pass just replying a SMS the cost for same amount of data would be $60!
I can't believe after several try on chat and phone they said is it, can't do nothing!
As soon as I enrolled in ACP via Xfinity, I started experiencing interference with my WIFI. I was connected, but oftentimes without internet.
I had a basic home internet package with Xfinity months prior and loved it, no issues until I enrolled with the Affordable Connectivity Program.
When I first starting experiencing these issues I called right away, only to have an Xfinity Agent try to up-sale me. The following month there was an issue with billing where I was over charged.
As of now, the interference is currently resolved, but my last two bills are both more with the ACP than what I was paying without it. How can that be? Xfinity will write me lengthy mgs to explain it, but regardless of how they miniplate words, I'm clearly being cheated. I'm also not alone. There's tons of threads I found online where many people are experiencing the same problem.
No one who's low income deserves this kind of headache, I regret even enrolling in this program. Someone needs to get involved and correct them for their questionable business practices, especially when a Federal program is involved.
My last months bill had extra charges that my neices had charged to my cable. I changed my purchase pin and paid the bill. This month I was charged again for the extras from last months bill. They were even dated for last month. The part that bothers me the most is getting an agent on the phone to settle it. They don't exist.
About June of 2021 I lost service for over a week with my provider so I looked into Xfinity . I asked for a definite quote. In the Xfinity store, that is, not on the phone! The young man who assisted me gave me a quote for TV, Internet , and phone. I told him I do not have a HOME LAND LINE PHONE. ONLY MY CELLPHONE. He proceeded to offer me a package for the THREE, if I SWITCHED MY CELLPHONE to Xfinity. I agreed, but said I refuse to have a " contract" with you due to your past practices of overcharges. No problem !!!
He gave me a very good quote, said he needed my credit card to proceed, and said they would only use it ONE TIME, and not keep charging it. Well they did. And I was furious because it caused me to be over my credit limit. Went into that store again. They said yes, soo sorry about that, but they have to have a card on file to have an account. I changed to my debit card. That being done, I see on their APP, that I'm now charged $20 higher than the "QUOTE" and that the PHONE BILL IS SEPERATE FROM THE TV/internet!! Same thing, they wouldn't send A BILL, just charged me, no warning, no text, no choice of a DUE DATE.
MY HEAD IS SO SICK AND TIRED, from all the stories/ explanations, adjustments,,, etc etc etc,,,, and I feel they deliberately try to confuse the consumer, and do the bait and switch so many times, we just GIVE UP.
FURTHERMORE, gas for my car is $4.50 per gallon and I have probably used forty gallons going back and forth to that store to GET ANSWERS. AND THIS,,, I forgot to add: THE DAY I enrolled with XFINITY,? That young man handed me my equipment and a pice of paper with a date/ time frame on it, telling me someone would be AT MY HOME , to connect everything. I took TIME OFF, STAYED THERE ALL DAY, no one NO ONE SHOWED. And of course, the meter is running, I'm being charged as of that day. Called their number. A woman calling herself a " troubleshooter, " tells me " no, there was no appointment whatsoever in their system, sorry" . And I swore I was finished. She talked me into not cancelling, and gave me a small discount.
Now, as of today, I am four days w/out TV because THEIR REMOTE STOPPED WORKING. YES THE METERS STILL RUNNING, I'm paying,$$$$& no way to use my service. They say they have shipped a new remote. 4 days ago, 5 days tomorrow. They are corrupt, unreliable , greedy, and not forthcoming.
I have been trying for FOUR MONTHS to get my second mobile number ported over to Xfinity. Different reps tell me different stories. The original sales rep sold us two new phones, claiming our old ones weren't compatible with their services, which I now doubt was even true.
I've filed an FCC complaint which caused them to dig in their heels and solved nothing.
Now, today, I'm on the phone with a rep in some foreign country who has given me a kaleidescope of different answers and claims, e.g. that the number on the 2nd phone can't be changed (it was initially assigned an incorrect number), but oh now it can be changed.
Why don't I just port back to Verizon? Because Xfinity IS Verizon mobile.
Thank goodness this is not an actively used number. This is obviously an industry that needs vastly enhanced regulation along with monopoly breakups.
Recently comcast faced a problem, Great Streaming service alternative to their monopolized overpriced scams. Their plan screw customer in cities throughout the country by pretending to offer an alternative. Let me describe this rude, deplorable, unethical, dishonest, pathetic 'alternative lied and sold me a scam internet service
This company has great commercials about their supposed customer service. We have been customers for over 20 years much longer, yet we cannot get through to their 800 number to speak with anyone until one goes through their grueling questions at the welcome screen. Then you get to someone that barely speaks English and spend a minimum of 20 to 30 minutes following their instructions to find that they are not techs and at the point that nothing they do works they claim they are transferring you to a tech department with all of what they did and then they transfer you to the welcome line and you have to redo everything all over again.
I have done this over 14 times with no help. A very simple request to help set up a bedroom box for the cable. After complete frustration, we attempt the chat that is absolutely useless as well. There is no one at this company that cares at all. Do not believe their commercials. I just got off the chat with a so-called supervisor named Henry that was absolutely useless. So we have room cable boxes that are completely useless and for many months we can get anyone to help. BAD- TERRIBLE SERVICE
I called Xfinity to order internet service. They stated that I had to pay $25 to avoid a credit check.
I agreed and gave them my credit card number. The agent then took $51 off my credit card. When I
I asked him about this, he doule talked and stated it would come off the first month bill. I stated I want a receipt and something in writing that says this will happen. He then lied and lied and never sent me
a receipt. Then he lied about the cost of the service. I was ordering the advertised 34.99 for basic tv
and internet, and he sent me a contract for well over a hundred dollars per month. I refused to sign it.
Then he lied about the installation stating they would install it on a friday. I said make sure because no
one is available on the weekend. He lied and scheduled the service for saturday without telling me.
The next day I called back to speak with a supervisor and I was given a huge runaround. Do not trust
this company. They are everywhere and dominating the business but they are very bad people and they are crooks.
I filed a complaint with the FCC about them and they called back and the guy was very rude and tried
to lie about the employee saying that it was just a mistake. I called the credit card company and I did
a charge back for fraud. A whole month later I get a email from xfinity/comcast saying they were
just now crediting my account. Do NOT trust them. Find another provider, and fire them on the spot!
They need to be shown that they cannot run over consumers.
XFINITY/Comcast bad choice, scammers!
After the 4 televisions were destroyed, I informed XFINITY that they did not install their equipment with adequate protection. They arrogantly let me know they would do nothing for me.
I canceled my membership and refused to pay the cancelation penalty. After 2 years in collection AFNI (Collection agency) let me know that they would let me payoff the amount owed (339.00) at a 65% discount.
After paying off the AFNI in full, I engaged XFINITY to provide wireless internet service. They obliged and sent out a modem. HOWEVER they then began to pressure me to pay off the remaining balance; even after their offer letter from AFNI assured me that the amount owed would be considered paid in full.
This company is a monopoly and treats customers like trash. I could never recommend using them.
I wanted to drop my service and then they made me a great offer, unlimited 1Gb/s speeds, and then discovered they were charging me overages after 1 TB. Canceled service.
They calle me back and told me the wanted to keep me and made me a good offer for the same unlimited service and 1Gb/s speeds. Now after a few months they are charging me an overage again, and want me to pay more for unlimited data and there is an early termination fee.
They offere to give me unlimited data for $10 more. But they are not to be trusted. The plan they offered included unlimite data.
I will guess their retention department is authorize to lie to get you to sign up again and they then pull a bait and switch and suddenly the charges go up.
They refused to allow me to speak to a supervisor.
I filed a BBB complaint. Next I'll be filing a complaint with public utilities commission.
BE SURE YOU GET EVERY DETAIL IN WRITING. I THOUGH THERE WERE NEGOTIACTION IN GOOD FAITH. THEY ARE LIARS AND CHEATS.