Order in and payed for, multiple delays, finally arrives, use it a couple times and it starts falling apart, then stops working altogether. All this within less than 1 month. orders com from China, AMERICANS can not make or build any thing, Oh I forgot we hire illegal Mexicans for that.....
I ordered an art piece from Xeroly.com on 5/16/17 and they charged my card on the same day. Only after the order was submitted did they say "Sorry, that item will be shipped from our Hong Kong warehouse". I got an e-mail on 5/17/17 that "Your order is on the way", that it would take 7 to 12 business days and provided a USPS tracking number.
After a couple days I start checking the USPS tracking but it has always said the same thing: "We have received notice that the originating post is preparing to dispatch this mail piece." and "Processed Through Facility SUZHOU EMS, CHINA " (which is a suburb of Shanghai not Hong Kong). The dates on the tracking message never change.
In the e-mail they say that if I have any questions, that I can e-mail [email protected]. I have sent them five e-mails for information about the status of my shipment over the last week and received no reply.
I would really like the art peice. But if they are not going to really ship it, I want a total refund.
Xeroly Reviews
Junk
Order in and payed for, multiple delays, finally arrives, use it a couple times and it starts falling apart, then stops working altogether. All this within less than 1 month. orders com from China, AMERICANS can not make or build any thing, Oh I forgot we hire illegal Mexicans for that.....
I ordered an art piece from Xeroly.com on 5/16/17 and they charged my card on the same day. Only after the order was submitted did they say "Sorry, that item will be shipped from our Hong Kong warehouse". I got an e-mail on 5/17/17 that "Your order is on the way", that it would take 7 to 12 business days and provided a USPS tracking number.
After a couple days I start checking the USPS tracking but it has always said the same thing: "We have received notice that the originating post is preparing to dispatch this mail piece." and "Processed Through Facility SUZHOU EMS, CHINA " (which is a suburb of Shanghai not Hong Kong). The dates on the tracking message never change.
In the e-mail they say that if I have any questions, that I can e-mail [email protected]. I have sent them five e-mails for information about the status of my shipment over the last week and received no reply.
I would really like the art peice. But if they are not going to really ship it, I want a total refund.