I received a digital message stating we are calling about the trouble related to your google account. I am having trouble with the google listings for a business i just purchased so i stayed on for the "google representative." the unnamed representative asked me what problem i was having and he said great i can fix it for $299 if you want to go with the google package or we also have a google, bing, yahoo package...I said what are you talking about you are publishing information on my business from another business. I was then berated and told that the internet was crazy and then was told freedom of speech is part of the constitution and anybody could publish what they wanted. He even referenced pulling up scamion.com to prove it. I said said if your google you should be able to take it off and as google you have a responsiblity to represent the truth of your listings. I was told it was not their problem or responsibility to remove what people freely publish no matter what it says or where it is published and told me good luck suing them, and it would be cheaper to buy the service to fix the problem than to face the legal costs to fix those mistakes. I then asked for his name and he "wasn't liable to tell me." i then asked if he worked for google and he said no." i asked he worked for and he refused to tell me. I asked for a supervisor and he said he didn't have one. I then informed him that he was misrepresenting google and subject to regulatory mandates. He then said his supervisor was at lunch. I asked for another agent and he said there weren't any other agents. I told him i heard t least 150 people behind him and he finally said "xerly." then he said hold on. I heard muffling and some other guy came on the same phone. He said "this is the supervisor." i said i thought you were at lunch and would have a designated phone line. He said i walk around now what do you want. I said i want the name and location of your business and why you claim to be google and able to correct my internet problmes. He said the service is $299 if you want to buy it, do you need anything else? I said where owuld i go to file a complaint. He said "do you wnat the complaint department."
I was put on hold and almost immediately "nathan" picked up, "what's your complaint?" i explained that the representative was misrepresenting google and that he was yelling at me about freedome of speech. I said i want to know the name of your company, your physical or mailing address, the city and state you operate in and what regulatory agency governs your business. He said xerly, i said what, and he said xerly is the name of the company. I made him spell it. He said the representative is getting reprimanded right now, you will receive an email shortly with an apology. I said that doesn't help, where are you located and how would i contact you for legal service. He said we have a website. I pulled it up and it listed no information. I asked again for location and he refused. He said do you want to register a complaint, i said yes, but won't you need my email address and i need ot know where you are located so i can contact the regulatory agency. He recited my email and said he would provide no further information, so i asked for his supervisor. "david" got on the phone and said "the automated message you heard when you answered the phone did not say google!" we are terminating the representative you spoke to right now, what else can we do for you? I said i need ot know where you are located and what agency you are regulated by. He said we are not regulated and we are in the state of california. I said what city and he said california is good enough...I am temrinating this call and hung up on me.
I have been unable to reach google directly to notify them of the "certified service provider for google" and how tehy are abusing the google name.
I personally know the guy behind the xerly scam. He is a convicted electronics hacker. He has the capability to log onto your computer and receive all of your account user names and passwords; including, but not limited to, bank account(s), Facebook, on line bill pays, emails and even has the ability to tap into your phone. He has several charges related to this and uses this skill to entrap females where he continually physically, verbally & mentally abuses, the several stalking charges and statements will prove my allegations; they can be found at the iron county 5th district Court in Utah. The clerks will share this info. Over the phone.
If you actually receive the service you paid for (and knowing this manipulative scam artist, you will not) then you are leaving yourself open to be financially burdened and much more.
I highly recommend to never use this business and to report it immediately. They have 3 locations.
I got a call from this company claiming to be Google. They told me my listing was going to be removed if I didn't pay $349.00 to have it "claimed and verified". I see the value in Google and agreed. After no work WHATSOEVER being done to my listing in 4 weeks, I called to complain. They said they were having problems because "someone already tried to verify it" and they had to "contact Google to fix it".
I thought they were Google so I asked them, "are you Google?" They stated they were a third party and Google didn't have an in and out call center to handle this. I immediately hung up the phone and did a Google search for "contact Google Places Support" and instantly got in touch with their in and out call center that supposedely didn't exist.
I asked if they knew of Xerly and they claimed it was a scam. When Google says it's a scam. you KNOW it's a scam. I called Xerly back and requested a refund. I was told no because the work was done. I insisted on speaking with a manager. I was put in touch with Jordan who told me he would refund my card. Refund never came after waiting 3 weeks and numerous calls back and being told "it's on it's way". I contacted my bank and got 100% of my money back.
People, this is a very good lesson; NEVER do business over the phone and NEVER do business with Xerly.
Xerly is the biggest scam of a company I've ever been associated with. I was actually hired by them some time ago as a "sales rep". After being trained for a few hours I was given a written script on what I was required to say to every customer that I was told would be calling in interested in our services. I quickly found that what we were told to tell people that if they didn't use out service there business would be taken off google completely wasn't true at all. I started to ask questions about how everyone that called in expressed that we were harassing them by having an automated message call them non stop, and even after putting them on our do not call list we continued to contact them And was told to just follow the script. The service that this company provides is made to sound as if we represent google ourselves and that they NEED our service which isn't true at all anyone can claim and verify their business for free very easily. I discontinued my working with this company after discovering all this and that the majority of its employees are drug addicts that know what they're doing isn't fair or honest. I would recommend anyone reading this to do their homework about this company before wasting money with them. Good luck all and remember any business using scare tactics is usually a scam!
I just got few call from this company using local tracking phone(seems automated) leaving message and saying my google local listing got red flag and need full attention asap before deleted from Google.
So I called them up, I asked them are You Real Google? Answer is conjuction with Google, I asked them I am working with Google, adwords certified, can I claim like your company, answer is Yes..H*** No..
They are making small business owner panic and take advantage. Oh they got email from Google that my listing got red flag but I don't get any email from Google, WTH?
They are using Google Wrong way to Local Business owners who will be panic and hand CC info to this Xerly company. I asked about local phone no they are using to call my business, they said it is not right phone no., they gave me 949 area code with extention.
Don't take advantage on local business owners with Using and action You are a Google or From Google - It is 100% false advertisement and scam.
Xerly, LLC. Reviews
I received a digital message stating we are calling about the trouble related to your google account. I am having trouble with the google listings for a business i just purchased so i stayed on for the "google representative." the unnamed representative asked me what problem i was having and he said great i can fix it for $299 if you want to go with the google package or we also have a google, bing, yahoo package...I said what are you talking about you are publishing information on my business from another business. I was then berated and told that the internet was crazy and then was told freedom of speech is part of the constitution and anybody could publish what they wanted. He even referenced pulling up scamion.com to prove it. I said said if your google you should be able to take it off and as google you have a responsiblity to represent the truth of your listings. I was told it was not their problem or responsibility to remove what people freely publish no matter what it says or where it is published and told me good luck suing them, and it would be cheaper to buy the service to fix the problem than to face the legal costs to fix those mistakes. I then asked for his name and he "wasn't liable to tell me." i then asked if he worked for google and he said no." i asked he worked for and he refused to tell me. I asked for a supervisor and he said he didn't have one. I then informed him that he was misrepresenting google and subject to regulatory mandates. He then said his supervisor was at lunch. I asked for another agent and he said there weren't any other agents. I told him i heard t least 150 people behind him and he finally said "xerly." then he said hold on. I heard muffling and some other guy came on the same phone. He said "this is the supervisor." i said i thought you were at lunch and would have a designated phone line. He said i walk around now what do you want. I said i want the name and location of your business and why you claim to be google and able to correct my internet problmes. He said the service is $299 if you want to buy it, do you need anything else? I said where owuld i go to file a complaint. He said "do you wnat the complaint department."
I was put on hold and almost immediately "nathan" picked up, "what's your complaint?" i explained that the representative was misrepresenting google and that he was yelling at me about freedome of speech. I said i want to know the name of your company, your physical or mailing address, the city and state you operate in and what regulatory agency governs your business. He said xerly, i said what, and he said xerly is the name of the company. I made him spell it. He said the representative is getting reprimanded right now, you will receive an email shortly with an apology. I said that doesn't help, where are you located and how would i contact you for legal service. He said we have a website. I pulled it up and it listed no information. I asked again for location and he refused. He said do you want to register a complaint, i said yes, but won't you need my email address and i need ot know where you are located so i can contact the regulatory agency. He recited my email and said he would provide no further information, so i asked for his supervisor. "david" got on the phone and said "the automated message you heard when you answered the phone did not say google!" we are terminating the representative you spoke to right now, what else can we do for you? I said i need ot know where you are located and what agency you are regulated by. He said we are not regulated and we are in the state of california. I said what city and he said california is good enough...I am temrinating this call and hung up on me.
I have been unable to reach google directly to notify them of the "certified service provider for google" and how tehy are abusing the google name.
I personally know the guy behind the xerly scam. He is a convicted electronics hacker. He has the capability to log onto your computer and receive all of your account user names and passwords; including, but not limited to, bank account(s), Facebook, on line bill pays, emails and even has the ability to tap into your phone. He has several charges related to this and uses this skill to entrap females where he continually physically, verbally & mentally abuses, the several stalking charges and statements will prove my allegations; they can be found at the iron county 5th district Court in Utah. The clerks will share this info. Over the phone.
If you actually receive the service you paid for (and knowing this manipulative scam artist, you will not) then you are leaving yourself open to be financially burdened and much more.
I highly recommend to never use this business and to report it immediately. They have 3 locations.
923 s. River Dr. #201
St. George, it 84790
2233 w. Balboa blvd. #104-210
Newport Beach, ca 92663
2495 ??????
San Diego, can
I got a call from this company claiming to be Google. They told me my listing was going to be removed if I didn't pay $349.00 to have it "claimed and verified". I see the value in Google and agreed. After no work WHATSOEVER being done to my listing in 4 weeks, I called to complain. They said they were having problems because "someone already tried to verify it" and they had to "contact Google to fix it".
I thought they were Google so I asked them, "are you Google?" They stated they were a third party and Google didn't have an in and out call center to handle this. I immediately hung up the phone and did a Google search for "contact Google Places Support" and instantly got in touch with their in and out call center that supposedely didn't exist.
I asked if they knew of Xerly and they claimed it was a scam. When Google says it's a scam. you KNOW it's a scam. I called Xerly back and requested a refund. I was told no because the work was done. I insisted on speaking with a manager. I was put in touch with Jordan who told me he would refund my card. Refund never came after waiting 3 weeks and numerous calls back and being told "it's on it's way". I contacted my bank and got 100% of my money back.
People, this is a very good lesson; NEVER do business over the phone and NEVER do business with Xerly.
Xerly is the biggest scam of a company I've ever been associated with. I was actually hired by them some time ago as a "sales rep". After being trained for a few hours I was given a written script on what I was required to say to every customer that I was told would be calling in interested in our services. I quickly found that what we were told to tell people that if they didn't use out service there business would be taken off google completely wasn't true at all. I started to ask questions about how everyone that called in expressed that we were harassing them by having an automated message call them non stop, and even after putting them on our do not call list we continued to contact them And was told to just follow the script. The service that this company provides is made to sound as if we represent google ourselves and that they NEED our service which isn't true at all anyone can claim and verify their business for free very easily. I discontinued my working with this company after discovering all this and that the majority of its employees are drug addicts that know what they're doing isn't fair or honest. I would recommend anyone reading this to do their homework about this company before wasting money with them. Good luck all and remember any business using scare tactics is usually a scam!
I just got few call from this company using local tracking phone(seems automated) leaving message and saying my google local listing got red flag and need full attention asap before deleted from Google.
So I called them up, I asked them are You Real Google? Answer is conjuction with Google, I asked them I am working with Google, adwords certified, can I claim like your company, answer is Yes..H*** No..
They are making small business owner panic and take advantage. Oh they got email from Google that my listing got red flag but I don't get any email from Google, WTH?
They are using Google Wrong way to Local Business owners who will be panic and hand CC info to this Xerly company. I asked about local phone no they are using to call my business, they said it is not right phone no., they gave me 949 area code with extention.
Don't take advantage on local business owners with Using and action You are a Google or From Google - It is 100% false advertisement and scam.