I had absolutely terrible experiences ordering an e-bike from this company. They sold a defective item to me, then when I requested a return I was required to pay the return costs. I did not see a reason why I had to be responsible for the return-cost which is more than $100. This defective item is sitting in my apartment with absolutely no use now.
They advertise that the item is protected by a 30 day-warranty, but their technician was never available, and the customer support didn't know where he was nor when he would be available. It took six days just to solve the first issue: turning the start key, and their solution was literally physically bending the key. Then when I first rode the bike, after 20 minutes it completely stopped working, and their technician never got back to me. That's how they used up warranty term. Their warranty was a joke.
Also the rear rack was missing from the original box, and when they sent it to me later the package was unbelievably poorly sealed and parts were missing again. They never sent the missing parts.
Honestly I can't believe that it's legal for a company to operate this way in the US.
I bought this ebike for $ 880. a month and a half ago. After 2 weeks of riding the chain started coming off.
It finally broke the sensor that tells it what speed to go. The company sent me a new sensor and promised it would be "easy to install" I could not install it because the wiring was not correct so I had to go to a mechanic to solder it.
After all of this the chain continues to come off every time I hit a bump. Two mechanics have told me it is a design flaw and that I will ghave to have an expensive custom guard installed.
I contacted the manufacterer who fter 10 days responded again telling me that they would gladly send me a new sensor.
I do not need a new sensor I have installed the sensor. The problem is that after 10 days the bike is unrideable. X treme Scooters is no longer responding to me. These bikes are cheap and unreliable. DO NOT PURCHASE FROM THIS COMPANY.
X-Treme Scooters Reviews
I had absolutely terrible experiences ordering an e-bike from this company. They sold a defective item to me, then when I requested a return I was required to pay the return costs. I did not see a reason why I had to be responsible for the return-cost which is more than $100. This defective item is sitting in my apartment with absolutely no use now.
They advertise that the item is protected by a 30 day-warranty, but their technician was never available, and the customer support didn't know where he was nor when he would be available. It took six days just to solve the first issue: turning the start key, and their solution was literally physically bending the key. Then when I first rode the bike, after 20 minutes it completely stopped working, and their technician never got back to me. That's how they used up warranty term. Their warranty was a joke.
Also the rear rack was missing from the original box, and when they sent it to me later the package was unbelievably poorly sealed and parts were missing again. They never sent the missing parts.
Honestly I can't believe that it's legal for a company to operate this way in the US.
I bought this ebike for $ 880. a month and a half ago. After 2 weeks of riding the chain started coming off.
It finally broke the sensor that tells it what speed to go. The company sent me a new sensor and promised it would be "easy to install" I could not install it because the wiring was not correct so I had to go to a mechanic to solder it.
After all of this the chain continues to come off every time I hit a bump. Two mechanics have told me it is a design flaw and that I will ghave to have an expensive custom guard installed.
I contacted the manufacterer who fter 10 days responded again telling me that they would gladly send me a new sensor.
I do not need a new sensor I have installed the sensor. The problem is that after 10 days the bike is unrideable. X treme Scooters is no longer responding to me. These bikes are cheap and unreliable. DO NOT PURCHASE FROM THIS COMPANY.