Your voice has a chance to be heard now! scamion.com - we bring changes together.
report scam| Country | United States |
| State | Pennsylvania |
| City | Kennett Square |
| Address | 578 Rosedale Rd. Suite 27 |
| Phone | 1-800-443-4055 |
| Website | http://www.woundwear.com/ |
On January 17,2018 I ordered an A-trac leg brace for my Labrador's left rear leg. I was told it would be delivered in 3 days. I was also told I would get a receipt emailed to me. It took 7 days to get the brace and after 5 attempts, I still don't have a receipt. I tried 3 times to get Dr. Spatt to send me a reciept and his response was, he sent it. His attitude was very rude and he insinuated that it was my problem if I didn't get a receipt. I emailed an alternate address for him to send the receipt, but he still did not send it. My wife tried to get them to send the receipt to her work email account, but they never did.
I don't even know what the total charge was to my credit card.
The brace is a joke. It's made with too many velcro straps that stick to everything but what it's supposed to. It won't stay in place on my dog unless you really snug it up and then when she sits or lies down, the brace chokes her because it's too tight around her neck. My dog won't walk with the brace on. She just stands there and shakes violently all over.
Dr. Spatt is very rude and arrogant on the phone. He doesn't care about you or your problems once he gets your money. Now I'm stuck with a 4 or 5 hundred dollar piece of canvas material with velcro straps tangled up on everything it touches. Customer service at Woundwear is non-existant. I highly reccommend that no one ever use Woundwear or Dr. Spatt. Woundwear will not contact me to try to fix any of these problems.
I just want my money back. My dog has lost 2 weeks of recovery time due to this mess.
December 12, 2017
I have an American Staffordshire Terrier aka a pitbull. He tore his right ACL on his back knee and the vet told me he would need a TPLO surgery costing $4500. In an effort to avoid such an invasive & expensive surgery, I sought out to find a medical device of some sort that could stabilize his leg enough to allow the ACL to heal. My partner found out about a company called “wound wear” that sold an “A-Trac brace”
On October 30, 2017 I purchased an A-trac brace from Woundwear. I ordered with Dr. Spatt, who’s based in Arizona. He told me that he would email me a form of “Special Care” Instructions to my email as well as a receipt.
I never received either. While I was still on the phone with Dr. Spatt placing the order, I told him that I didn’t see the items in my email; he told me that I didn’t need a receipt because I knew how much I paid for it.
I paid for overnight shipping and received the A-trac brace on November 1, 2017. By November 27, 2017 it was already broken. The company has a no-refund policy, but will provide replacement braces for manufacturing defects. Considering that I paid $466.75 for the brace and shipping, I expected it to last longer than 3 ½ weeks .
When I called Dr. Spat t on November 29, 2017 to request a refund, he very rudely reminded me that they didn’t offer refunds and asked me what I wanted him to do about it. I told him that the least he could do was to provide me a replacement. He asked me to send him photos of the broken brace and that he would get back to me.
After hearing nothing back for days, I called Dr. Spatt back on December 4, 2017 to get an update on my replacement order. He told me that he never received the email. I double checked my email and confirmed that I sent the email with the photos to the correct email address. I told him how HIGHLY DISSAPOINTED I was WITH BOTH THE QUALITY OF THE BRACE AND THE LACK OF CUSTOMER SERVICE. If he didn’t receive the email, he should have called me back to let me know. Instead, he told me that I shouldn’t have expected a response because I spoke with him before a weekend. When I spoke with Dr. Spatt on November 29th IT WAS A WEDNESDAY!!!
After a painfully rude and long 25-30 minute conversation, full of condescending remarks and evidence that Dr. Spatt isn’t the most technologically literate individuals (it took him 5 attempts to send me an email), he finally agreed to send me a brace replacement. After seeing how UNCOMFORTABLE MY DOG WAS WEARING THE BRACE and how the BRACE CONSISTENTLY SLIPS OFF ONCE ITS FASTENED I honestly didn’t even want a replacement I just wanted my money back.
I told him that:
1) the brace didn’t stay on when fastened
2) that the Velcro didn’t stick after 2 weeks AND
3) that a couple straps had completely fallen off!
His response:
1) that maybe I didn’t put the brace on properly
2) that the Velcro wasn’t sticking because of the dog hair on it
3) that in 15 years straps had never broken off in a straight line and that it was impossible and that I just have an “abnormal” dog
My rebuttal:
1) maybe if he had actually sent me the “Special Care” instructions, this would have ensured that I put it on correctly
2) that if a medical device is made for dogs, it should be made well enough to withstand dog hair and that my dog is short haired
3) that it’s not impossible because it happened in multiple places on my dog’s brace and that if it was from the dog chewing on it, chew marks would have been evident
A week later on Monday December 11, 2017 I still hadn’t received the replacement brace. If I paid for overnight shipping for the brace, Wound Wear could have done the same thing but they didn’t! When I called Dr. Spatt back, he told me that he didn’t know where my replacement brace was and that he didn’t even have a tracking number for it. I was shocked because I thought he was the one who actually sent the braces out. He told me that the Wound Wear headquarters is in Pennsylvania and that they are the ones who ship the braces and that he couldn’t log on to their website to see when the replacement brace was shipped. He told me he would get back to me.
At this point, my frustration was beyond belief. THIS IS A COMPANY THAT DOESN’T CARE ABOUT THEIR CUSTOMERS AND THE WELL BEING OF THEIR CUSTOMERS DOGS. Without a brace to wear, a week is more than enough time for a dog to re-injure and reverse and healing progress made on an ACL. Any dog professional, let alone a veterinarian knows this.
I began doing some more research on the company and found NUMEROUS COMPLAINTS AND NEGATIVE REVIEWS ABOUT THE WOUND WEAR A-TRAC BRACE (see below):
dogkneeinjury.com/conservative-management/experience-with-a-knee-brace/
At this point, I decided to call my credit card company and report fraud. When my credit card company called Dr. Spatt to ask for the phone number for Wound wear’s headquarters, he refused to give it to them! My credit card company representative said that do to the “arrogant” nature of Dr. Spatt and the evidence that I provided regarding negative reviews of wound wear, that they would be happy to file a dispute for charge of the brace cost.
Hours later, Dr. Spatt finally called me back and told me that THE REPLACEMENT BRACE WAS NEVER SENT OUT! He said that he would overnight it and was very apologetic, only after hearing from my credit card company. By this time, it was too little to late for apologies. My dog is very uncomfortable and struggling to even get up and relieve himself and THANKS TO WOUND WEAR, MY DOG’S HEALING TIME HAS BEEN SET BACK 6 WEEKS.
WOUND WEAR A-TRAC BRACES DO NOT DO WHAT THEY CLAIM TO DO!!!
THEY CAUSE IRRITATION BY RUBBING ON YOUR DOG’S LEGS!
THEY FALL APART!
THEY FALL OFF!
THEY ARE COMPLETELY INNEFCTIVE IN STABILIZE A DOG KNEE!
THEY WILL NOT HELP HEAL YOUR DOG’S ACL!
In addition to this, Dr. Spatt is one of the most rude and miserable humans that I’ve every spoke in my life. He is very condescending. I tired to be patient and compassionate because he’s clearly an older gentleman. But at a certain point, customer service should prevail.
I hope the review saves someone from spending $500+ for the Wound Wear A-trac brace and hopefully causes the company to at least begin thinking about improving their product design and customer service.
Regards,
Fee
See series of emails below. They are soooo nice in the beginning and then once they have your money they tell at you and say no refunds we never made any promises it must be a sizing issue period. Or it doesn't help everyone so maybe your one who it doesn't help, sorry. I fought it with my credit card company and they said woundwear claims it only "may help" so they are feee and clear. It's a cheap worthless product. Please read all my emails below from the bottom up. You guys are total scammers. My credit card company says the only reason I can't get my money back is because you say the brace "may" help. Bull. I'm posting reviews all over and reported i to BBB. No accredited medical product that's non refundable should rely on no returns and it may or may not help. You are despicable. Around Christmas time too taking advantage of my emotions? Deplorable horrible People. Sent from my iPhone Begin forwarded message: From: Alissa Tym < Reported claim and negative review with BBB you will be hearing from them. Dispute filed with CC company for false advertising you will be hearing from them. ----- Forwarded Message ----- From: Alissa Tym It is a scam. Why would you have an F BBB business rating and bad reviews one from an actual vet online. My vet also says it's a scam. A human surgeon is in no way as qualified as a veterinarian surgeon to recommend orthopedic solutions. Your father (the developer) was very riide to me on the phone, told me I had no common sense and laughed st me. Is that what a professional business man should do? No! There is a reason there are no returns- it's because you know once the customer gets it they realize it's not worth anything and won't do anything. My own vet Dr Van Den Brand from Southpaw veterinary in tampa, fl said I flushed $410 down the toilet and he had heard of your brace before. It has nothing to do with fit- first of all this brace is in no way worth $410 it might have cost you $20 to make. There is no way it would fit on the knee in the right area the way it is designed and my dog walked WORSE with it on. No refund then I will report it to my credit card agency and the BBB. Thank you for your time. Sent from my iPhone On Dec 11, 2016, at 1:49 PM, Joel Spatt
Our dog had sustained an ACL injury, and we were informed by our Veterinarian that she would require either surgery, or 6 weeks of rest, anti-inflammatories, and a brace to stablize the knee. After doing, what I had thought was indepth research, we had chosen the A-TraC Dynamic Brace from Wound Wear, Inc. I had read, what I thought, were the reviews, which were all glowing and impressive, and watched the videos of the "Dr." explaining and presenting the product. It seemed like the perfect and best choice for our pet.
Using their video and literature for guidance, I measured my pet for sizing. They supply a sizing calculator on their website that you enter your numbers into, and it gives you the size you should order according to your measurements. Although, when I called to order, the "Dr." informed me with the numbers I gave him, she required a smaller size than what the calculator gave me, and that is what he ordered for her.
We received the brace within three days, upon which, we took it out of the packaging, inspected it, and decided at that time to wait a day or two to try it on our dog for the simple reason that we wanted to become more acquainted with the whole mechanism before trying to place it on our pet. We ordered a double brace because the research I had done suggested that over 60% of dogs with a tear in one leg will tear the other due to the imbalance of weight they apply to the good leg, so it made sense to give her the extra support before she injured her good leg.
Attempting to put this harness and brace on an injured dog is not as easy as the video makes it appear. Especially when it does not fit properly to the dog's leg. At this point, the dog becomes agitated and aggressive. They are in pain, and confused about the process, and not happy. However, through love, encouragement and lots of snacks, we managed to get the whole thing, (harness, tethers and both braces) on the dog.
My dog could not walk down the 4 back steps to the back yard. She could barely walk across the floor. When she tried to sit, her legs would not bend properly because the brace's didn't fit her properly. Where her "knee" was supposed to be so she could bend it was way further down below that. The brace was too short in length from the top to the area of her knee, but definitely too long from the knee to the bottom of the brace. So the problem is not the size, per say, it is the way they make it.
I called the company, and I use that term lightly, considering when you call, you either get the "Dr." or his daughter (that is it, the whole company), to try to figure out what to do about the situation. I was informed that I probably put the system on the dog wrong, and given some instructions on things to do differently, and to call them back after I tried these different instructions because if we were going to be mailing things back, we would only want to have to send one shipment (I had decided two braces was just too much for my pet to endure, and we should send the one brace back and get the cuff for her good leg instead. At this point, he told me we could just switch them out.) Had I done my homework, I would have realized the big price difference in the two and the red flags would have been going off harder than they already were.
We made some adjustments, as per the advice given from the company, but not making any changes to the equipment itself as to void any part of the warrenty. The adjustments did make a difference in the fitting of the harness and back straps, but the brace itself still does not fit her legs properly. They are not made for her leg lengths, and when I called back to discuss returning the one brace for a cuff, I was at that point informed there would be a 15% restocking fee for the brace, to the tune of approximately $45. The difference in the price of a cuff ($130) and a brace ($225) should have covered that cost, and then some.
Bottom line: you can not try the brace on nor return it if it doesn't fit. Exchanges only. The man became angry with me because I confused him with repeating his words back to him. The first sign of a rip-off is when they get angry with you for catching them up on a lie. Beware of this so called company. Once you give them your money, you are out your money, and stuck with a product that will in all likelyhood not be beneficial to your pet. It is a one size fits all product, that does not fit all. However, they cover their butts by making you agree to the "terms" before processing the order, and are very adament about you agreeing. It is a very expensive lesson learned. Hundreds of dollars down the drain for a brace that does not fit my dog, and there is nothing I can do about it, because I agreed to the terms of "All Sales Are Final". Do not buy from this company.
I ordered an acl.Support brace for my dog.This design seemed like.A good alternative to surgery.Watched video and spoke on phone with mr.Spatt re proper measurements. I paid 300.00 for a brace that did not fit.There was no custom fitting at all ..Received generic medium right leg brace. All the. "so called" personal attention was a hoax. Called mr. Spatt to relay problem. He told me i had not measured correctly. Odd since i took pictures and followed his video and verbal directions. I asked for a refund upon his receipt of the unused brace. 21 day refundable window is a farce. Buyer.Beware. Seek credible help for your hurting pets.
I was just about to order a brace for my dog from WoundWear, when I came across these product reviews. I am so glad I did, thank you. I will not be ordering this product now.
Our dog had sustained an ACL injury, and we were informed by our Veterinarian that she would require either surgery, or 6 weeks of rest, anti-inflammatories, and a brace to stablize the knee. After doing, what I had thought was indepth research, we had chosen the A-TraC Dynamic Brace from Wound Wear, Inc. I had read, what I thought, were the reviews, which were all glowing and impressive, and watched the videos of the "Dr." explaining and presenting the product. It seemed like the perfect and best choice for our pet.
Using their video and literature for guidance, I measured my pet for sizing. They supply a sizing calculator on their website that you enter your numbers into, and it gives you the size you should order according to your measurements. Although, when I called to order, the "Dr." informed me with the numbers I gave him, she required a smaller size than what the calculator gave me, and that is what he ordered for her.
We received the brace within three days, upon which, we took it out of the packaging, inspected it, and decided at that time to wait a day or two to try it on our dog for the simple reason that we wanted to become more acquainted with the whole mechanism before trying to place it on our pet. We ordered a double brace because the research I had done suggested that over 60% of dogs with a tear in one leg will tear the other due to the imbalance of weight they apply to the good leg, so it made sense to give her the extra support before she injured her good leg.
Attempting to put this harness and brace on an injured dog is not as easy as the video makes it appear. Especially when it does not fit properly to the dog's leg. At this point, the dog becomes agitated and aggressive. They are in pain, and confused about the process, and not happy. However, through love, encouragement and lots of snacks, we managed to get the whole thing, (harness, tethers and both braces) on the dog.
My dog could not walk down the 4 back steps to the back yard. She could barely walk across the floor. When she tried to sit, her legs would not bend properly because the brace's didn't fit her properly. Where her "knee" was supposed to be so she could bend it was way further down below that. The brace was too short in length from the top to the area of her knee, but definitely too long from the knee to the bottom of the brace. So the problem is not the size, per say, it is the way they make it.
I called the company, and I use that term lightly, considering when you call, you either get the "Dr." or his daughter (that is it, the whole company), to try to figure out what to do about the situation. I was informed that I probably put the system on the dog wrong, and given some instructions on things to do differently, and to call them back after I tried these different instructions because if we were going to be mailing things back, we would only want to have to send one shipment (I had decided two braces was just too much for my pet to endure, and we should send the one brace back and get the cuff for her good leg instead. At this point, he told me we could just switch them out.) Had I done my homework, I would have realized the big price difference in the two and the red flags would have been going off harder than they already were.
We made some adjustments, as per the advice given from the company, but not making any changes to the equipment itself as to void any part of the warrenty. The adjustments did make a difference in the fitting of the harness and back straps, but the brace itself still does not fit her legs properly. They are not made for her leg lengths, and when I called back to discuss returning the one brace for a cuff, I was at that point informed there would be a 15% restocking fee for the brace, to the tune of approximately $45. The difference in the price of a cuff ($130) and a brace ($225) should have covered that cost, and then some.
Bottom line: you can not try the brace on nor return it if it doesn't fit. Exchanges only. The man became angry with me because I confused him with repeating his words back to him. The first sign of a rip-off is when they get angry with you for catching them up on a lie. Beware of this so called company. Once you give them your money, you are out your money, and stuck with a product that will in all likelyhood not be beneficial to your pet. It is a one size fits all product, that does not fit all. However, they cover their butts by making you agree to the "terms" before processing the order, and are very adament about you agreeing. It is a very expensive lesson learned. Hundreds of dollars down the drain for a brace that does not fit my dog, and there is nothing I can do about it, because I agreed to the terms of "All Sales Are Final". Do not buy from this company.