I ordered 5 identical green shirts. They sent me 4 green and 1 red. The company agreed to email a return label but would not supply me with one of the plastic shipping envelopes so I had to buy a box big enough to fit the shirt w/hanger. After numerous emails and telephone calls and a trip to the ups store, I still have not been compensated for their careless mistake. I have emailed their customer service the receipt for the box and to the BBB complaint I attached another copy of the receipt but they will not even pay me the 4 dollars for the box. These people think that it is ok to waste peoples time with their incompetence. If a supplier cannot even complete a simple order for 5 green shirts without noticing one of them is red, what are they doing in business? In my business, if I make a mistake, I compensate the customer and take the loss so that I can keep them satisfied. This company obviously doesn't do business that way and judging by all the complaints peppered throughout the internet, they will not be in business much longer. Their entire staff needs to be trained. What a joke!
Working Person's Store Reviews
I ordered 5 identical green shirts. They sent me 4 green and 1 red. The company agreed to email a return label but would not supply me with one of the plastic shipping envelopes so I had to buy a box big enough to fit the shirt w/hanger. After numerous emails and telephone calls and a trip to the ups store, I still have not been compensated for their careless mistake. I have emailed their customer service the receipt for the box and to the BBB complaint I attached another copy of the receipt but they will not even pay me the 4 dollars for the box. These people think that it is ok to waste peoples time with their incompetence. If a supplier cannot even complete a simple order for 5 green shirts without noticing one of them is red, what are they doing in business? In my business, if I make a mistake, I compensate the customer and take the loss so that I can keep them satisfied. This company obviously doesn't do business that way and judging by all the complaints peppered throughout the internet, they will not be in business much longer. Their entire staff needs to be trained. What a joke!