SUMMARY: Signed contract for 6 months. Submitted cancellation immediately after 6 months was up. 6 months later, we're STILL being billed $400 per month for a service we can't even access, as they DID cancel the service, just not the billing. Nothing but subpar service and evasive 'support'.
We entered into agreement with Wordstream 4/17/2015, a 6 month contract. We submitted cancellation at our earliest opportunity, 10/21/2015. Per their contract, you must submit cancellation in writing, which we did, sent to [email protected], as was advised by Customer Support (Wordstream does not provide you with information as to where to send
your cancellation in their contract). As of 4/19/2016, we are still being billed by Wordstream.
The cancellation policy, per their contract, is thus:
CANCELLATION POLICY
WordStream has a number of plans available that can provide the flexibility you need for your business.
Customers who are prepared to make longer term commitments of 6 months , 1 year, or annual pre-pay enjoy increasing discounts. Details of your selection are spelled out below:
Your Selection:
This is an initial 6 month commitment that will automatically convert to a month to month commitment after 6 months. After the 6th month, you may cancel your subscription with written notice, received 30 days prior to the next monthly billing date.
We go to great lengths to make this commitment and cancel notice as transparent as possible and provide many options of various commitment lengths to choose from. Please insure you have chosen the commitment that makes the most sense for your business."
We have contacted Wordstream several times to move forward in the cancellation process. Our account IS cancelled, and we are unable to access it- their Customer Support was able to tell us that the last time we accessed the account was in October, when we submitted cancellation. However, billing has not ended, and Customer Support is not able to provide you will someone in the billing department to speak to. Inevitably, we've been transferred to voicemail whenever we want to speak to a supervisor, or our calls simply go unanswered since their Customer Support team doesn't allow you to remain on hold, they will simply put you into voicemail. We have submitted our proof that we emailed them to cancel the account, and have been told that they never received it.
This has been a nightmare of a situation for our company. We are now forced to submit a stop pay against Wordstream, at a financial cost to us and a great deal of hassle, in order to prevent them from billing us further.
Total amount we've been billed after submitting cancellation: $2394. I have no confidence that Wordstream will rectify this, as they have been evasive through the entire process. I have called our account executive multiple times, to no avail. Our salesperson no longer works for the company. Their accounting team doesn't answer the phone. What else can a consumer do to stop them from charging $400 every month?
WordStream Inc. Reviews
SUMMARY: Signed contract for 6 months. Submitted cancellation immediately after 6 months was up. 6 months later, we're STILL being billed $400 per month for a service we can't even access, as they DID cancel the service, just not the billing. Nothing but subpar service and evasive 'support'.
We entered into agreement with Wordstream 4/17/2015, a 6 month contract. We submitted cancellation at our earliest opportunity, 10/21/2015. Per their contract, you must submit cancellation in writing, which we did, sent to [email protected], as was advised by Customer Support (Wordstream does not provide you with information as to where to send
your cancellation in their contract). As of 4/19/2016, we are still being billed by Wordstream.
The cancellation policy, per their contract, is thus:
CANCELLATION POLICY
WordStream has a number of plans available that can provide the flexibility you need for your business.
Customers who are prepared to make longer term commitments of 6 months , 1 year, or annual pre-pay enjoy increasing discounts. Details of your selection are spelled out below:
Your Selection:
This is an initial 6 month commitment that will automatically convert to a month to month commitment after 6 months. After the 6th month, you may cancel your subscription with written notice, received 30 days prior to the next monthly billing date.
We go to great lengths to make this commitment and cancel notice as transparent as possible and provide many options of various commitment lengths to choose from. Please insure you have chosen the commitment that makes the most sense for your business."
We have contacted Wordstream several times to move forward in the cancellation process. Our account IS cancelled, and we are unable to access it- their Customer Support was able to tell us that the last time we accessed the account was in October, when we submitted cancellation. However, billing has not ended, and Customer Support is not able to provide you will someone in the billing department to speak to. Inevitably, we've been transferred to voicemail whenever we want to speak to a supervisor, or our calls simply go unanswered since their Customer Support team doesn't allow you to remain on hold, they will simply put you into voicemail. We have submitted our proof that we emailed them to cancel the account, and have been told that they never received it.
This has been a nightmare of a situation for our company. We are now forced to submit a stop pay against Wordstream, at a financial cost to us and a great deal of hassle, in order to prevent them from billing us further.
Total amount we've been billed after submitting cancellation: $2394. I have no confidence that Wordstream will rectify this, as they have been evasive through the entire process. I have called our account executive multiple times, to no avail. Our salesperson no longer works for the company. Their accounting team doesn't answer the phone. What else can a consumer do to stop them from charging $400 every month?