This has been the single most online sales experience I have had in over ten years. Here is the short version: Items ordered over 30 days ago, not received, and company refuses to provide an update to the 10+ emails and phone calls I have made. When I did finally receive an update, I was told that tall he items had already shipped (which was not true). Now the company is trying to obtain more money for one item, and claiming that the others are out of stock. I am very frustrated with Woodbury's lack of customer service and poor communication on this order. I am very close to never being a Woodbury customer again.
I ordered several items on November 27, 2015: three bipods, a gun safe, and a fixed barrel spacer. I stayed up all night so that I could order these items, otherwise I would have gone to bed that evening.
I have only received the fixed barrel spacer, and it has been nearly 30 days since my order.
There is an abysmal lack of communication, and what little communication I have had has resulted in total misinformation. Numerous emails and phone calls have been placed. The five to six emails have gone completely unanswered. No response whatsoever to my emails that were sent approximately every four days.
I also attempted three phone calls. My first attempt, the representative did not have the information available and I had to wait for over 20 minutes on hold. I was told that everything had shipped to me already. I asked for a tracking number. When I checked the tracking number though, it was only for the fixed barrel spacer (which I had already received).
I called a second and third time. I was then told that the remaining items had not yet shipped ad might never shipped. The three bipods were possibly out of stock but that they were not sure when the items would be back in stock. Regarding the gun safe, the representative thought that there was an additional shipping cost that was not advertised. She said that someone from Woodbury should have called me about the extra shipping the day after the order, but that never happened. I was placed on hold another 15 minutes and had to hang up due to the wait time. My third attempt resulted in no information being obtained.
Woodbury Outfitters Reviews
This has been the single most online sales experience I have had in over ten years. Here is the short version: Items ordered over 30 days ago, not received, and company refuses to provide an update to the 10+ emails and phone calls I have made. When I did finally receive an update, I was told that tall he items had already shipped (which was not true). Now the company is trying to obtain more money for one item, and claiming that the others are out of stock. I am very frustrated with Woodbury's lack of customer service and poor communication on this order. I am very close to never being a Woodbury customer again.
I ordered several items on November 27, 2015: three bipods, a gun safe, and a fixed barrel spacer. I stayed up all night so that I could order these items, otherwise I would have gone to bed that evening.
I have only received the fixed barrel spacer, and it has been nearly 30 days since my order.
There is an abysmal lack of communication, and what little communication I have had has resulted in total misinformation. Numerous emails and phone calls have been placed. The five to six emails have gone completely unanswered. No response whatsoever to my emails that were sent approximately every four days.
I also attempted three phone calls. My first attempt, the representative did not have the information available and I had to wait for over 20 minutes on hold. I was told that everything had shipped to me already. I asked for a tracking number. When I checked the tracking number though, it was only for the fixed barrel spacer (which I had already received).
I called a second and third time. I was then told that the remaining items had not yet shipped ad might never shipped. The three bipods were possibly out of stock but that they were not sure when the items would be back in stock. Regarding the gun safe, the representative thought that there was an additional shipping cost that was not advertised. She said that someone from Woodbury should have called me about the extra shipping the day after the order, but that never happened. I was placed on hold another 15 minutes and had to hang up due to the wait time. My third attempt resulted in no information being obtained.