I ordered two bottles of very expensive wine on Tuesday, June 19th Caymus 2015 Cabernet @ $84.00 a bottle for a 4th of July party. They advised I would receive delivery in (2) to (3) days. When the wine was not delivered, I called on Monday, June 25th their 888 number to ask about my order. I was told the wine was being shipped and I would receive it by Thursday, June 28th! When I called on Friday June 29th to find out what happened to my order a Gentleman told me that it was back ordered however, I would definately have it by Monday, 7/2/18. I called on 7/2/18 and spoke with Victoria who advised me it had not been shipped as they did not have both bottles! I demanded that they overnight me the one bottle that they had! After many minutes, she advised that they would overnight me the one bottle which I received. I have still not gotten the second bottle and it has now been 16 days since they told me I would receive it in 3 days!
I placed an order of 6 bottles of wine with them on 4/2/17. I received an email confirming the order and that it would DELIVER on 4/11 or 4/12.
I was charged $43 for shipping on an 89$ 10lb order.I called on 4/11/17 at 1pm PST to check the status of my order and spoke with "Amber" who first said "It will be delivered to THEIR warehouse on Friday (4/14/17). When I said I had an email saying it would be DELIVERED to ME on 4/11/17 she said "our systems are down I will have to call you back when they are up". I told her I would call back in an hour if I hadn't heard from her.
She called me in about 40 minutes saying they didn't even have the product yet. She offered me 50% off shipping (ROFL). Considering I priced the order on FEDEX.com that is the actual price my shipping would be, about 23 bucks this was unacceptable. Their website and the order itself did not say the product was out of stock or had to be ordered from a supplier for them to then ship it to me. Had I known this I wouldnt have gone with them.
Nobody ever contacted me to say there was a problem with my order or that it would not be on time. Now the special event I had planned to use this really wonderful wine for will suffer as a result. I had talked this wine up with my friends and family and now I will just have to tell them to say AWAY from ever using this website.I cancelled my order. This is a highly disreputable company with poor service. Do not do business with them. Ever.
WineChateau.com Reviews
I ordered two bottles of very expensive wine on Tuesday, June 19th Caymus 2015 Cabernet @ $84.00 a bottle for a 4th of July party. They advised I would receive delivery in (2) to (3) days. When the wine was not delivered, I called on Monday, June 25th their 888 number to ask about my order. I was told the wine was being shipped and I would receive it by Thursday, June 28th! When I called on Friday June 29th to find out what happened to my order a Gentleman told me that it was back ordered however, I would definately have it by Monday, 7/2/18. I called on 7/2/18 and spoke with Victoria who advised me it had not been shipped as they did not have both bottles! I demanded that they overnight me the one bottle that they had! After many minutes, she advised that they would overnight me the one bottle which I received. I have still not gotten the second bottle and it has now been 16 days since they told me I would receive it in 3 days!
I placed an order of 6 bottles of wine with them on 4/2/17. I received an email confirming the order and that it would DELIVER on 4/11 or 4/12.
I was charged $43 for shipping on an 89$ 10lb order.I called on 4/11/17 at 1pm PST to check the status of my order and spoke with "Amber" who first said "It will be delivered to THEIR warehouse on Friday (4/14/17). When I said I had an email saying it would be DELIVERED to ME on 4/11/17 she said "our systems are down I will have to call you back when they are up". I told her I would call back in an hour if I hadn't heard from her.
She called me in about 40 minutes saying they didn't even have the product yet. She offered me 50% off shipping (ROFL). Considering I priced the order on FEDEX.com that is the actual price my shipping would be, about 23 bucks this was unacceptable. Their website and the order itself did not say the product was out of stock or had to be ordered from a supplier for them to then ship it to me. Had I known this I wouldnt have gone with them.
Nobody ever contacted me to say there was a problem with my order or that it would not be on time. Now the special event I had planned to use this really wonderful wine for will suffer as a result. I had talked this wine up with my friends and family and now I will just have to tell them to say AWAY from ever using this website.I cancelled my order. This is a highly disreputable company with poor service. Do not do business with them. Ever.