When I cancelled my services with Windstream to switch to AT&T, Windstream generated a brand new account for my company. Since I had cancelled my service, I didn't realize they'd done that. A few months went by and then I began to receive threatening letters and shut-off notices -- to an account I didn't set up or ask for. They also didn't port my 800 number (which I've had since 1982).
I'm not sure if Windstream was responsible for that or if AT&T, which is who I switched to, was. In any case, in order to port that number I needed to establish a new account with Windstream. I received a confirmation number but nobody followed up with me. I attempted several times and left messages. Still no response.
Finally, I was able to get through to a sales representative and they informed me that I couldn't just establish the 800 number account.... and nobody ever called to tell me that. In order to establish a new account, I was told I had to commit to a 1, 3, or 5 year contract just to port the 800 number that should've been ported when I switched my service to AT&T. Again, I'm not sure who was responsible for the lack of porting because I communicated with both companies how important it was for me to have that number and it was in the quote.
My internet has been going in and out since October of 2021. I have had multiple technicians out here who tell me there is a bad wire. They re-attach the wire but I have been told by at least four different technicians that the wire needs to be replaced.
I work from home so I'm having to use my cell phone data to be able to do my job. The only reason I haven't had the internet shut off, is because my security cameras won't work without it. There is no other option but Windstream where I live.
This is getting very annoying that I have to keep paying for service that I'm not getting. I have to call in every other week and then it takes another week for someone to come out and re-attach the wire. I don't understand why they just don't fix it.
Worst customer service I've ever dealt with in my life!
My phone number was disconnected due to an overdue balance. What happened was a pretty simple mixup. I was on auto-pay, then had to change my bank account and forgot to update with Windstream. So far it seems like a basic issue that's my fault. When I tried to take care of it, I was told I owed more than twice what I should have. This was especially odd since I had not been using the line very much for the last few months. Not understanding why the balance was so incredibly high, I asked for someone to give me a breakdown of how that balance was reached. After being transferred from one department to another and another, and waiting on hold forever, nobody could help me. The best I got was someone reciting how much my charges were for each month, but they still couldn't explain what I was being charged for!
Getting fed up with their incompetent customer service, I decided not to pay the balance. I would have been happy to pay it if I could have just gotten an explanation of how that balance was reached, but apparently that's some kind of big secret. Since I already have Comcast for internet, I decided to bundle my phone service with them and switch my number over. Now, I've owned this number LONG before I was with Windstream, but due to my past due balance, Windstream blocked the porting of my number. It says right on the FCC website that it is illegal for a phone company to prevent the porting of a number due to a past due balance, but Windstream went right ahead and did it anyway.
After fighting with them over this for weeks, and even lodging complaints with the FCC and consumer affairs, I broke down and paid the balance. I was promised that when I paid the balance, my line would be reactivated, with no additional payments or contracts required. This is the ONLY reason I paid the balance.
So, a week goes by and my number still hasn't been ported. I call Windstream to check on it, only to be told that in order to reactivate the line, I need to sign up or a YEAR-long contract at a hundred dollars per month.
Finally, Jennifer Plante from executive customer relations sends her response to our FCC complaint, saying that she'll credit me the past due balance, but that I will have to sign a contract for new service to reactivate the line. I try calling and emailing her, but she never responds to me directly. So, I update my complaint to the FCC, stating that the credit she's offering is worthless as I've already paid the balance. She should be offering me a refund! I also point out that the company flat out lied to me, and is still trying to squeeze more money out of me.
Eventually, Jennifer Plante sends an updated response, promising to reactivate my line with no contract required. This promise is worthless, though, as that was three weeks ago, and I still haven't been able to get the line reactivated. She still won't respond to me when I try to contact her directly. When I call customer service, they're completely clueless and still insist on me signing a new contract. I WAS offered a lower price on the contract, one that I would under different circumstances consider quite reasonable. But I'd have to be crazy to enter into any kind of long term contract with this company.
At this point, it's been three months since my number's been disconnected. Windstream wants to fight me every step of the way, even after taking my money! The FCC says they can't do anything more at this point unless I make a "formal" complaint, which will cost me at least another $235.00 just to file, then god knows how much more after that.
I want to warn the whole world, even if it seems like you have no other options for phone and internet, stay the hell away from Windstream. It would be better to just be disconnected from the world than to have to deal with this evil company.
I moved from one location to another, Windstream was to move my phone and internet on December 16th. They notified me on that day that it would take appoximately a week to install my new service due to construction. A week past and I had not gotten a phone call from them.
I called the automated system and it stated my work order would be complete by Jan. 1st. When I spoke with someone in the call center they told me this date was an estimate but it would probably be around that time. Jan 1-2 the office was closed when I called, so I called on Jan 3rd. I was then informed that someone would contact me with a date when someone would come out to set up my internet .
On Jan 6th I received a phone call from Windstream stating all services would be restored and working by January 21rd at the latest. Of course, I was upset but since I was called and given a definete date I understood. When I called to confirm my services would still be restored by Jan 21 I was told the date was Jan 23rd and it was only an "estimate" and at that time if it's not done then they will give me another estimated date! I have spoken to countless people and no one knows whats going on. I also received a bill for services for December when I didnt have phone or internet for half of the month.
Perhaps pissed off is the right word to use to discribe how i feel right now. My complaint is against Windstream and all the bogus misc. charges they have been adding into my monthly invoice that total $73.41. This is poposterous and absud and it comes down to understanding that all they are doing is stealing from hard honest working people to fatten their wallets with higher pays and larger bonuses. For the past, almost two years, I have been charged for internet. What Internet?
I did ask for Internet but never been able to use it at my place of work because, apparently, they can't help me, yet they are charging me for a service that is absolete for me. They all do it; from the Insurance comapnies to cellular phone companies. They all have their added misc. fees that ad to thousands of dollars a year for that hard working person, for me!!! I'm sick of this! Can you believe that Windstream also charges for paper??? THIS NEEDS TO STOP!
In 2005 Cathy Wojac from Cavalier(Cava;ier/Paetec/Windstream-They have to keep changing their names to get new customers) solicitated my company to fix our 3 year battle to keep our phone line working. She promised us 99.9% working. Nope never happened. We had some people try to help, but in the end they could not as well.
Finally, Luciana Evans and her boss Tamika tried to help me by promising for a 100/ month I cculd get Voice over IP and it would solve my problems. Took 8 months for Windstream to hook me up and my invoices were 750/mo instead of 450/month(I was paying 350/mo so for 100/mo more my phones would work when it rained).
I called Luciana Evens and she strung me along for a few months and then got a PROMOTION!!!! I have all her emails and sent them to
Unfortunately for my company, accordign to windstreams contract and KRISTY MOODY VP of LEGAL here is her decision
Plante, Jennifer
Jul 25
to me
Dear Lori,
Thank you, again, for your patience. Legal has advised on the matter and it is our position that we rely on the Terms and Conditions of our contract. Section 18 (Disclaimer of Warranties) states, “No oral or written advice or information by Windstream’s employees, agents or contractors shall create a warranty, and Customer may not rely on any such information.”
Please note that the rate included in the attached proposal which we provided to you on July 8th is still available. Should you choose to switch to another provider, we will agree to waive any applicable early termination liability.
Its been three months and my bills are not even the 466/month Jennifer Plante has promised. Now for two months I tried the billing department and now speaking to [email protected] Still not right.
I was baited to switch to solve problems and now instead of paying the 100/mo increase I am paying over 750 dollars.
The FCC will not help, obviously Windstream owns the Federal government and I was warned of the Arkansas political system and I should not mess with them or else!
Do not use this company for anything! They are anti American and Anti woman owned business. Run fast
Called July 29th for Internet service to be installed on friday. Told earliest they could schedule was 12 August.
Called three times on 12 August to ensure that tech had full description of house. And that was aware of what services I needed ( jacks lines etc)....tech did not show up.
Company claimed service had been scheduled for 21 August (which is a day they don't do installations. Refused to call technician and make him come and set up Auto pay was set up for 12 August.
These people are liars and cannot be trusted. It is a shame that they get so many millions of dollars from the government for providing internet service to royal Communities when they are at best pathetic.
I called Windstream to report issues with my internet. I am legally blind. I stream a lot of daily living apps to help me via internet. I have not had any trouble with my internet until recently until Windstream started changing out a fiber cable at the end of my driveway. The windstream call center asked me to perform tests. I told them I was blind and cold not perform the tests. I feld ridiculed as I asked over and over that they send a repairman to my home to fix the issue. Instead they again asked to run tests and wanted me to perform functions I physically could not do. I asked for a supervisor repeatedly. The agent refused to put someone on.
I hung up and called again. I got another agent. Again I told them I was blind and asked for a supervisor. He begin asking me to perform these tests but this time I asked him if he was REFUSING to put a supervisor on that I was recording HIM, so he did.
The supervisor got on, listened to my complaint and then assured me someone would call me within the hour to schedule a repair. They DID NOT.
The NEXT DAY, I again called in. I found there was an active ticket on the account (finally) (after calling five times) Again please relaize that I stream apps for DAILY LIVING as I am BLIND. These apps assist me with anything from taking my medications to communicating with my doctors ( I am a severe diabetic and post stroke victim/ in a wheelchair/ I live alone) The ticket was scheduled for Wednesday (which I had a doctors appointment) so I had to change it to Friday) They would give me NO time window at all just SOMETIME FRIDAY.
Friday after 5pm, after waiting ALL DAY,the repair tech showed up. He said I had a really old modem and that when Windstream moved me (less than a year ago) they should have changed it out. He did put in a new modem. My internet issues have NOT changed. I filed a BB complaint and Winstream said they would give me a $10 credit. I pay $74 a month for a SINGLE PHONE LINE WITH NO LONG DISTANCE/ NO FEATURES/ and Internet that doesnt half work. Windstream had discriminated against me after Ive provided documentation Im legally blind and continue to NOT fix a problem that they have created.
We had Windstream DSL for a couple years and it was the worst compnay I had to deal with. When we called to order service, they asked for our address to see if we could get service and how fast it would be. They said we could get 3mb/s at our location. But when we got the internet, we only had 1. I contacted them about that because they said we would get 3. They said that due to congestion and being far from the main DSL box, we was lucky to get that. I got upset and just learned to deal with it.
About a year after we signed up, the internet started going in and out repeatedly daily. Thier customer support was auful, most of them won't bother helping you. I had to fight with them repeatedly just to send a technician out to fix out problems. The last week or so before we cancelled the service they got really bad, they would refuse to fix out service, and at that time, not only the internet was out, the phone was as well. They would not give a reason why they wouldn't send out a technician. By their attitude, they just seemed lazy and didn't want to do anything.
Early this year, while we still had the service and eventually got a technician over, he said the reason why the entire internet in the area messes up frequently is because all the cables are rotting and they have to frequently replace them. And the DSL box was so old that it cannot support all the customers properly, which is why we had such low speeds (1mb or lower.) I contacted the CEO on Twitter telling him all our problems and he said that he will get someone from corporate to call me to see what they can do.
Some lady from corporate called me and I told her the problems we had. She told me what the technician told me, the DSL boxes are very outdated and needs to upgrade and then she told me that the only way we can get our internet working properly is if the state would give them funding to upgrade our cables and DSL box. She said that she will file for a grant to do the upgrade and call me back later that week for details. A week later she called back and said that they got the funding to upgrade in our area and we should expect the upgrade to happen in July or August and that she will call back before they start the upgrade to give me details.
It is now the end of August and I did not get a call back. So I decided to speak with someone from the company to see if we was still on the list to get the upgrade. They said we was NOT on the list to get a upgrade anytime soon, if at all. Sounds like we was lied to. It bothers me because there are thousands of houses in the area and they all suffer from the same problem we're having, and they are the only ISP around. I had to switch to satellite internet and besides the very low data, I like it. I would just like to have a descent DSL or Cable internet in my area since I watch alot of videos and play online games, but it doesn't look like that'll happen.
Windstream cost our business hundreds of thousands of dollars in damamges. And when we tried to cancel their awful services, they hired lawyers to sue us to collect eroneous invoices.
Their services were awful. Calls dropped daily. In meetings with them, they even admitted to how bad they were for our company. Their invoicing deparmtnet was worse. They could never get anything correct. Then, we we fired them, they claimed we owed them ALOT of money, even though their service was awful and their invoices were all wrong.
This drain on our company lasted over a year. We spent tens of thousands on lawyers. NEVER work with Windstream. TRUST ME!
Windstream Communications Reviews
When I cancelled my services with Windstream to switch to AT&T, Windstream generated a brand new account for my company. Since I had cancelled my service, I didn't realize they'd done that. A few months went by and then I began to receive threatening letters and shut-off notices -- to an account I didn't set up or ask for. They also didn't port my 800 number (which I've had since 1982).
I'm not sure if Windstream was responsible for that or if AT&T, which is who I switched to, was. In any case, in order to port that number I needed to establish a new account with Windstream. I received a confirmation number but nobody followed up with me. I attempted several times and left messages. Still no response.
Finally, I was able to get through to a sales representative and they informed me that I couldn't just establish the 800 number account.... and nobody ever called to tell me that. In order to establish a new account, I was told I had to commit to a 1, 3, or 5 year contract just to port the 800 number that should've been ported when I switched my service to AT&T. Again, I'm not sure who was responsible for the lack of porting because I communicated with both companies how important it was for me to have that number and it was in the quote.
My internet has been going in and out since October of 2021. I have had multiple technicians out here who tell me there is a bad wire. They re-attach the wire but I have been told by at least four different technicians that the wire needs to be replaced.
I work from home so I'm having to use my cell phone data to be able to do my job. The only reason I haven't had the internet shut off, is because my security cameras won't work without it. There is no other option but Windstream where I live.
This is getting very annoying that I have to keep paying for service that I'm not getting. I have to call in every other week and then it takes another week for someone to come out and re-attach the wire. I don't understand why they just don't fix it.
Worst customer service I've ever dealt with in my life!
My phone number was disconnected due to an overdue balance. What happened was a pretty simple mixup. I was on auto-pay, then had to change my bank account and forgot to update with Windstream. So far it seems like a basic issue that's my fault. When I tried to take care of it, I was told I owed more than twice what I should have. This was especially odd since I had not been using the line very much for the last few months. Not understanding why the balance was so incredibly high, I asked for someone to give me a breakdown of how that balance was reached. After being transferred from one department to another and another, and waiting on hold forever, nobody could help me. The best I got was someone reciting how much my charges were for each month, but they still couldn't explain what I was being charged for!
Getting fed up with their incompetent customer service, I decided not to pay the balance. I would have been happy to pay it if I could have just gotten an explanation of how that balance was reached, but apparently that's some kind of big secret. Since I already have Comcast for internet, I decided to bundle my phone service with them and switch my number over. Now, I've owned this number LONG before I was with Windstream, but due to my past due balance, Windstream blocked the porting of my number. It says right on the FCC website that it is illegal for a phone company to prevent the porting of a number due to a past due balance, but Windstream went right ahead and did it anyway.
After fighting with them over this for weeks, and even lodging complaints with the FCC and consumer affairs, I broke down and paid the balance. I was promised that when I paid the balance, my line would be reactivated, with no additional payments or contracts required. This is the ONLY reason I paid the balance.
So, a week goes by and my number still hasn't been ported. I call Windstream to check on it, only to be told that in order to reactivate the line, I need to sign up or a YEAR-long contract at a hundred dollars per month.
Finally, Jennifer Plante from executive customer relations sends her response to our FCC complaint, saying that she'll credit me the past due balance, but that I will have to sign a contract for new service to reactivate the line. I try calling and emailing her, but she never responds to me directly. So, I update my complaint to the FCC, stating that the credit she's offering is worthless as I've already paid the balance. She should be offering me a refund! I also point out that the company flat out lied to me, and is still trying to squeeze more money out of me.
Eventually, Jennifer Plante sends an updated response, promising to reactivate my line with no contract required. This promise is worthless, though, as that was three weeks ago, and I still haven't been able to get the line reactivated. She still won't respond to me when I try to contact her directly. When I call customer service, they're completely clueless and still insist on me signing a new contract. I WAS offered a lower price on the contract, one that I would under different circumstances consider quite reasonable. But I'd have to be crazy to enter into any kind of long term contract with this company.
At this point, it's been three months since my number's been disconnected. Windstream wants to fight me every step of the way, even after taking my money! The FCC says they can't do anything more at this point unless I make a "formal" complaint, which will cost me at least another $235.00 just to file, then god knows how much more after that.
I want to warn the whole world, even if it seems like you have no other options for phone and internet, stay the hell away from Windstream. It would be better to just be disconnected from the world than to have to deal with this evil company.
$ 5.52 added to bill for this Deregulated Administration Fee
I moved from one location to another, Windstream was to move my phone and internet on December 16th. They notified me on that day that it would take appoximately a week to install my new service due to construction. A week past and I had not gotten a phone call from them.
I called the automated system and it stated my work order would be complete by Jan. 1st. When I spoke with someone in the call center they told me this date was an estimate but it would probably be around that time. Jan 1-2 the office was closed when I called, so I called on Jan 3rd. I was then informed that someone would contact me with a date when someone would come out to set up my internet .
On Jan 6th I received a phone call from Windstream stating all services would be restored and working by January 21rd at the latest. Of course, I was upset but since I was called and given a definete date I understood. When I called to confirm my services would still be restored by Jan 21 I was told the date was Jan 23rd and it was only an "estimate" and at that time if it's not done then they will give me another estimated date! I have spoken to countless people and no one knows whats going on. I also received a bill for services for December when I didnt have phone or internet for half of the month.
Perhaps pissed off is the right word to use to discribe how i feel right now. My complaint is against Windstream and all the bogus misc. charges they have been adding into my monthly invoice that total $73.41. This is poposterous and absud and it comes down to understanding that all they are doing is stealing from hard honest working people to fatten their wallets with higher pays and larger bonuses. For the past, almost two years, I have been charged for internet. What Internet?
I did ask for Internet but never been able to use it at my place of work because, apparently, they can't help me, yet they are charging me for a service that is absolete for me. They all do it; from the Insurance comapnies to cellular phone companies. They all have their added misc. fees that ad to thousands of dollars a year for that hard working person, for me!!! I'm sick of this! Can you believe that Windstream also charges for paper??? THIS NEEDS TO STOP!
In 2005 Cathy Wojac from Cavalier(Cava;ier/Paetec/Windstream-They have to keep changing their names to get new customers) solicitated my company to fix our 3 year battle to keep our phone line working. She promised us 99.9% working. Nope never happened. We had some people try to help, but in the end they could not as well.
Finally, Luciana Evans and her boss Tamika tried to help me by promising for a 100/ month I cculd get Voice over IP and it would solve my problems. Took 8 months for Windstream to hook me up and my invoices were 750/mo instead of 450/month(I was paying 350/mo so for 100/mo more my phones would work when it rained).
I called Luciana Evens and she strung me along for a few months and then got a PROMOTION!!!! I have all her emails and sent them to
Jennifer Plante [email protected], Escalations
"Moody, Kristi" [email protected] VP of legal
Unfortunately for my company, accordign to windstreams contract and KRISTY MOODY VP of LEGAL here is her decision
Plante, Jennifer
Jul 25
to me
Dear Lori,
Thank you, again, for your patience. Legal has advised on the matter and it is our position that we rely on the Terms and Conditions of our contract. Section 18 (Disclaimer of Warranties) states, “No oral or written advice or information by Windstream’s employees, agents or contractors shall create a warranty, and Customer may not rely on any such information.”
Please note that the rate included in the attached proposal which we provided to you on July 8th is still available. Should you choose to switch to another provider, we will agree to waive any applicable early termination liability.
Its been three months and my bills are not even the 466/month Jennifer Plante has promised. Now for two months I tried the billing department and now speaking to [email protected] Still not right.
I was baited to switch to solve problems and now instead of paying the 100/mo increase I am paying over 750 dollars.
The FCC will not help, obviously Windstream owns the Federal government and I was warned of the Arkansas political system and I should not mess with them or else!
Do not use this company for anything! They are anti American and Anti woman owned business. Run fast
Called July 29th for Internet service to be installed on friday. Told earliest they could schedule was 12 August.
Called three times on 12 August to ensure that tech had full description of house. And that was aware of what services I needed ( jacks lines etc)....tech did not show up.
Company claimed service had been scheduled for 21 August (which is a day they don't do installations. Refused to call technician and make him come and set up Auto pay was set up for 12 August.
These people are liars and cannot be trusted. It is a shame that they get so many millions of dollars from the government for providing internet service to royal Communities when they are at best pathetic.
I called Windstream to report issues with my internet. I am legally blind. I stream a lot of daily living apps to help me via internet. I have not had any trouble with my internet until recently until Windstream started changing out a fiber cable at the end of my driveway. The windstream call center asked me to perform tests. I told them I was blind and cold not perform the tests. I feld ridiculed as I asked over and over that they send a repairman to my home to fix the issue. Instead they again asked to run tests and wanted me to perform functions I physically could not do. I asked for a supervisor repeatedly. The agent refused to put someone on.
I hung up and called again. I got another agent. Again I told them I was blind and asked for a supervisor. He begin asking me to perform these tests but this time I asked him if he was REFUSING to put a supervisor on that I was recording HIM, so he did.
The supervisor got on, listened to my complaint and then assured me someone would call me within the hour to schedule a repair. They DID NOT.
The NEXT DAY, I again called in. I found there was an active ticket on the account (finally) (after calling five times) Again please relaize that I stream apps for DAILY LIVING as I am BLIND. These apps assist me with anything from taking my medications to communicating with my doctors ( I am a severe diabetic and post stroke victim/ in a wheelchair/ I live alone) The ticket was scheduled for Wednesday (which I had a doctors appointment) so I had to change it to Friday) They would give me NO time window at all just SOMETIME FRIDAY.
Friday after 5pm, after waiting ALL DAY,the repair tech showed up. He said I had a really old modem and that when Windstream moved me (less than a year ago) they should have changed it out. He did put in a new modem. My internet issues have NOT changed. I filed a BB complaint and Winstream said they would give me a $10 credit. I pay $74 a month for a SINGLE PHONE LINE WITH NO LONG DISTANCE/ NO FEATURES/ and Internet that doesnt half work. Windstream had discriminated against me after Ive provided documentation Im legally blind and continue to NOT fix a problem that they have created.
We had Windstream DSL for a couple years and it was the worst compnay I had to deal with. When we called to order service, they asked for our address to see if we could get service and how fast it would be. They said we could get 3mb/s at our location. But when we got the internet, we only had 1. I contacted them about that because they said we would get 3. They said that due to congestion and being far from the main DSL box, we was lucky to get that. I got upset and just learned to deal with it.
About a year after we signed up, the internet started going in and out repeatedly daily. Thier customer support was auful, most of them won't bother helping you. I had to fight with them repeatedly just to send a technician out to fix out problems. The last week or so before we cancelled the service they got really bad, they would refuse to fix out service, and at that time, not only the internet was out, the phone was as well. They would not give a reason why they wouldn't send out a technician. By their attitude, they just seemed lazy and didn't want to do anything.
Early this year, while we still had the service and eventually got a technician over, he said the reason why the entire internet in the area messes up frequently is because all the cables are rotting and they have to frequently replace them. And the DSL box was so old that it cannot support all the customers properly, which is why we had such low speeds (1mb or lower.) I contacted the CEO on Twitter telling him all our problems and he said that he will get someone from corporate to call me to see what they can do.
Some lady from corporate called me and I told her the problems we had. She told me what the technician told me, the DSL boxes are very outdated and needs to upgrade and then she told me that the only way we can get our internet working properly is if the state would give them funding to upgrade our cables and DSL box. She said that she will file for a grant to do the upgrade and call me back later that week for details. A week later she called back and said that they got the funding to upgrade in our area and we should expect the upgrade to happen in July or August and that she will call back before they start the upgrade to give me details.
It is now the end of August and I did not get a call back. So I decided to speak with someone from the company to see if we was still on the list to get the upgrade. They said we was NOT on the list to get a upgrade anytime soon, if at all. Sounds like we was lied to. It bothers me because there are thousands of houses in the area and they all suffer from the same problem we're having, and they are the only ISP around. I had to switch to satellite internet and besides the very low data, I like it. I would just like to have a descent DSL or Cable internet in my area since I watch alot of videos and play online games, but it doesn't look like that'll happen.
Windstream cost our business hundreds of thousands of dollars in damamges. And when we tried to cancel their awful services, they hired lawyers to sue us to collect eroneous invoices.
Their services were awful. Calls dropped daily. In meetings with them, they even admitted to how bad they were for our company. Their invoicing deparmtnet was worse. They could never get anything correct. Then, we we fired them, they claimed we owed them ALOT of money, even though their service was awful and their invoices were all wrong.
This drain on our company lasted over a year. We spent tens of thousands on lawyers. NEVER work with Windstream. TRUST ME!