First, sorry for my poor English (living and working in the French area of Canada)
I had to calibrate my particle counter: TSI portacount 8020. The module have 9 years old, but I did have a very very low using level, it always work perfectly, so I was very pretty sure the module was in good shape and need only an calibration check. Because some confusion about the TSI support for this model… I do not process with TSI, but send it to Wilner-Greene's Laboratory … (or NistLab Sab … same people) who offer “clearly” the calibration service for this on their website.
Weeks after, they tell me the laser emitter/signal receiver module and condensing tube heater module was too weak to process, and need to be “replace”. To put in “refurbished parts + calibration + shipping … the price jump from 850$ (for calib + ship) to 4600$!!! I simply ask to shipping it back to me for a “second evaluation”, and they seem very unhappy about that … and give me all kinds of very creative dissuasive arguments and strongly insist on the fact that TSI will not help me here.
I receive the portacount… and realize… the module did not even “light-up” anymore...
So… I send it to TSI (by chance… they still support my 9 years old model, (but not older then 10 years old). When I receive back the module from TSI, the working reparation sheet was "clear"…. They did not find anything broken, but the keyboard panel was “disconnected” and the laser was …”MISSING” !!! At very best, this is totally unprofessional … otherwise … it is a theft!
My opinion: they were absolutely sure TSI did not support those model anymore, so nobody credible can testify about this “fraudulently job” and… as Canadian citizen, it will be very hard for me to take legal action!
Finally I must emphasize TSI was very comprehensive in these even, a BIG Tanks to them.
Wilner-Greene Associates, Inc. Reviews
First, sorry for my poor English (living and working in the French area of Canada)
I had to calibrate my particle counter: TSI portacount 8020. The module have 9 years old, but I did have a very very low using level, it always work perfectly, so I was very pretty sure the module was in good shape and need only an calibration check. Because some confusion about the TSI support for this model… I do not process with TSI, but send it to Wilner-Greene's Laboratory … (or NistLab Sab … same people) who offer “clearly” the calibration service for this on their website.
Weeks after, they tell me the laser emitter/signal receiver module and condensing tube heater module was too weak to process, and need to be “replace”. To put in “refurbished parts + calibration + shipping … the price jump from 850$ (for calib + ship) to 4600$!!! I simply ask to shipping it back to me for a “second evaluation”, and they seem very unhappy about that … and give me all kinds of very creative dissuasive arguments and strongly insist on the fact that TSI will not help me here.
I receive the portacount… and realize… the module did not even “light-up” anymore...
So… I send it to TSI (by chance… they still support my 9 years old model, (but not older then 10 years old). When I receive back the module from TSI, the working reparation sheet was "clear"…. They did not find anything broken, but the keyboard panel was “disconnected” and the laser was …”MISSING” !!! At very best, this is totally unprofessional … otherwise … it is a theft!
My opinion: they were absolutely sure TSI did not support those model anymore, so nobody credible can testify about this “fraudulently job” and… as Canadian citizen, it will be very hard for me to take legal action!
Finally I must emphasize TSI was very comprehensive in these even, a BIG Tanks to them.