My daughter played volleyball for Willowbrook Sports last year.
At tryouts this year their website stated that Teams would be assigned at the end of the night. That didn't happen. Instead they assigned the girls to either Regional or Local but no actual team or coach until October. You are required to pay $550 at tryouts and an additional $1000 before you even have a team assigned. I spoke with the person in charge of finances at tryouts and told her I wasn't comfortable paying money up front without knowing her team/coach.
The employee (Lizzi) stated not to worry, that I could sign up today (which included signing a commitment form and $550 check) and she would be holding the checks in her office for a few weeks. She said I could come in and speak with her and if I wasn't happy at the end of the conversation I could just take my check with me.
After being told this, I decided to take her word, fill out the paperwork and pay the money.
When I went to speak with her about a week later, I was not happy with how the conversation went. I asked her for the check back and she stated that the owner had come in and taken the checks and deposited them. She said that she could not approve a refund and although she told me I could have my money back at tryouts there is nothing she could do. She said she would ask the owner. The owner, Jeff, replied, "We will not refund your deposit. Unfortunately you do want to not honor your commitment and you leave us no choice but to take this action." These were his exact words.
I understand that Lizzi made a mistake in what she said, but I believe her employer should back up what their employees are telling parents.
Unfortunately, Willowbrook Sports has chosen to not care about what the right thing to do is, but only about money. Their response is that they are being overly generous by not making me pay the whole $3,000 fee, even though what they stated online would happen at tryouts didn't and even though an employee of theirs promised me differently.
It is appalling to me that a business believes it is ok to treat parents this way.
This is only one example of the many instances I, as well as other parents, have had that are negative at Willowbrook Sports.
I would never recommend anyone go here due to the lack of morality and if you are looking for your daughter to play volleyball there are plenty of other great clubs in the area!!! I'd be happy to help anyone find a different club!
Willowbrook Sports Complex Reviews
My daughter played volleyball for Willowbrook Sports last year.
At tryouts this year their website stated that Teams would be assigned at the end of the night. That didn't happen. Instead they assigned the girls to either Regional or Local but no actual team or coach until October. You are required to pay $550 at tryouts and an additional $1000 before you even have a team assigned. I spoke with the person in charge of finances at tryouts and told her I wasn't comfortable paying money up front without knowing her team/coach.
The employee (Lizzi) stated not to worry, that I could sign up today (which included signing a commitment form and $550 check) and she would be holding the checks in her office for a few weeks. She said I could come in and speak with her and if I wasn't happy at the end of the conversation I could just take my check with me.
After being told this, I decided to take her word, fill out the paperwork and pay the money.
When I went to speak with her about a week later, I was not happy with how the conversation went. I asked her for the check back and she stated that the owner had come in and taken the checks and deposited them. She said that she could not approve a refund and although she told me I could have my money back at tryouts there is nothing she could do. She said she would ask the owner. The owner, Jeff, replied, "We will not refund your deposit. Unfortunately you do want to not honor your commitment and you leave us no choice but to take this action." These were his exact words.
I understand that Lizzi made a mistake in what she said, but I believe her employer should back up what their employees are telling parents.
Unfortunately, Willowbrook Sports has chosen to not care about what the right thing to do is, but only about money. Their response is that they are being overly generous by not making me pay the whole $3,000 fee, even though what they stated online would happen at tryouts didn't and even though an employee of theirs promised me differently.
It is appalling to me that a business believes it is ok to treat parents this way.
This is only one example of the many instances I, as well as other parents, have had that are negative at Willowbrook Sports.
I would never recommend anyone go here due to the lack of morality and if you are looking for your daughter to play volleyball there are plenty of other great clubs in the area!!! I'd be happy to help anyone find a different club!