WE ordered online about $850 worth of pots and pans and one of the pots were defecticve and badly damaged. we called and informed customer service and they told us we can go to the store but the store told us we must do it online. we made several phone calls to return and exchange and they promised ot send us a return label on which to this date we dont have. i have called the corporate office and left 6 essages with customer relations and have not received any return calls from them. i called customer service again and was put on hold for 45 mins and hang up on me.
now i go online they told me i can not return the product because it is past my 30 days which is because from waiting from them. this company dont care aboit their customers. all they want is your money Do not order online because they will wait 30 days and then tell you that you are past your 30 days return. William Sonoma is
Company website mislead me into believing that a transaction I made online on their website went through after entering my gift card number and credit card number. I got a confirmation message after I completed the online transaction. Because of that I threw out the gift card. Unfortunately, I found out today from their customer service that the gift cards are not accepted as payment online. Well, I was mislead to believe that my transaction went through and there was no credit left on the gift card. Wrong! I was tricked into tossing out about $200 on the gift card. And there is nothing they can do about it because they do not have any record of the transaction. This is purely sinful. Tsk, tsk William Sonoma. You get to pocket the remaining balance of the gift card that was supposed to be part of my wedding gift.
Company website mislead me into believing that a transaction I made online on their website went through after entering my gift card number and credit card number. I got a confirmation message after I completed the online transaction. Because of that I threw out the gift card. Unfortunately, I found out today from their customer service that the gift cards are not accepted as payment online. Well, I was mislead to believe that my transaction went through and there was no credit left on the gift card. Wrong! I was tricked into tossing out about $200 on the gift card. And there is nothing they can do about it because they do not have any record of the transaction. This is purely sinful. Tsk, tsk William Sonoma. You get to pocket the remaining balance of the gift card that was supposed to be part of my wedding gift.
Williams-Sonoma, Inc. Reviews
WE ordered online about $850 worth of pots and pans and one of the pots were defecticve and badly damaged. we called and informed customer service and they told us we can go to the store but the store told us we must do it online. we made several phone calls to return and exchange and they promised ot send us a return label on which to this date we dont have. i have called the corporate office and left 6 essages with customer relations and have not received any return calls from them. i called customer service again and was put on hold for 45 mins and hang up on me.
now i go online they told me i can not return the product because it is past my 30 days which is because from waiting from them. this company dont care aboit their customers. all they want is your money Do not order online because they will wait 30 days and then tell you that you are past your 30 days return. William Sonoma is
Company website mislead me into believing that a transaction I made online on their website went through after entering my gift card number and credit card number. I got a confirmation message after I completed the online transaction. Because of that I threw out the gift card. Unfortunately, I found out today from their customer service that the gift cards are not accepted as payment online. Well, I was mislead to believe that my transaction went through and there was no credit left on the gift card. Wrong! I was tricked into tossing out about $200 on the gift card. And there is nothing they can do about it because they do not have any record of the transaction. This is purely sinful. Tsk, tsk William Sonoma. You get to pocket the remaining balance of the gift card that was supposed to be part of my wedding gift.
Company website mislead me into believing that a transaction I made online on their website went through after entering my gift card number and credit card number. I got a confirmation message after I completed the online transaction. Because of that I threw out the gift card. Unfortunately, I found out today from their customer service that the gift cards are not accepted as payment online. Well, I was mislead to believe that my transaction went through and there was no credit left on the gift card. Wrong! I was tricked into tossing out about $200 on the gift card. And there is nothing they can do about it because they do not have any record of the transaction. This is purely sinful. Tsk, tsk William Sonoma. You get to pocket the remaining balance of the gift card that was supposed to be part of my wedding gift.