In March of 2016 I purchased a used vehicle from Wilde Toyota Milwaukee, and three different service plans including a car care plan that was meant to fully cover routine maintenance. In July I found out they sold me the wrong service plan for type of car I have. Customer service manager Mary Doherty told me I was in the wrong, and said even though the maintenance plans can be misleading “that’s just how it is”. I decided to cancel my plans because Wilde was not willing to get this straightened out. I continued to contact financial manager Jeff Klawitter for another two months just to cancel the plans.
Since I dealt with this situation for several months, Jeff Klawitter assured me multiple times on the phone, and in person that I would get a 100% refund on the service plans. 2 days before the refund was taken off my loan Jeff Klawitter again assured me I would get a 100% refunded. The amount refunded was about $1,300 short. I told Jeff the amount refunded was short, and he agreed saying he would look into it. Jeff Klawitter left me a message today saying :
“I am going to be unable to get any more refund back to you. I did check with my sources and given the time that has elapsed, I just don’t have the availability to do that.”
“Unfortunately I was mistaken when I said I would be able to get you a 100% refund. That was my mistake, I tried to get it rectified but I’m unable to do that.”
First, Jeff Klawitter said that I couldn’t get a 100% refund because too much time elapsed. Too much time elapsed because of Wilde not helping the situation in a timely matter. I had to deal with this since July by constantly calling and leaving messages for any progress. Second, I would be a lot more understanding if Jeff Klawitter told me that he would try to get the 100% refund but can’t guarantee it. Instead he told me several times I would get a 100% refund , even when I asked him to make sure. The least Wilde can do is refund me the $1,300 for the lies and nuisances I have dealt with since July. I would be extremely leery purchasing a vehicle from Wilde with these unethical and lying business practices coming from the head of their very own finance department.
Wilde Toyota Reviews
In March of 2016 I purchased a used vehicle from Wilde Toyota Milwaukee, and three different service plans including a car care plan that was meant to fully cover routine maintenance. In July I found out they sold me the wrong service plan for type of car I have. Customer service manager Mary Doherty told me I was in the wrong, and said even though the maintenance plans can be misleading “that’s just how it is”. I decided to cancel my plans because Wilde was not willing to get this straightened out. I continued to contact financial manager Jeff Klawitter for another two months just to cancel the plans.
Since I dealt with this situation for several months, Jeff Klawitter assured me multiple times on the phone, and in person that I would get a 100% refund on the service plans. 2 days before the refund was taken off my loan Jeff Klawitter again assured me I would get a 100% refunded. The amount refunded was about $1,300 short. I told Jeff the amount refunded was short, and he agreed saying he would look into it. Jeff Klawitter left me a message today saying :
“I am going to be unable to get any more refund back to you. I did check with my sources and given the time that has elapsed, I just don’t have the availability to do that.”
“Unfortunately I was mistaken when I said I would be able to get you a 100% refund. That was my mistake, I tried to get it rectified but I’m unable to do that.”
First, Jeff Klawitter said that I couldn’t get a 100% refund because too much time elapsed. Too much time elapsed because of Wilde not helping the situation in a timely matter. I had to deal with this since July by constantly calling and leaving messages for any progress. Second, I would be a lot more understanding if Jeff Klawitter told me that he would try to get the 100% refund but can’t guarantee it. Instead he told me several times I would get a 100% refund , even when I asked him to make sure. The least Wilde can do is refund me the $1,300 for the lies and nuisances I have dealt with since July. I would be extremely leery purchasing a vehicle from Wilde with these unethical and lying business practices coming from the head of their very own finance department.