First i will start by saying that until yesterday i used to enjoy the service i used to get at all the wild bills locations even though it seemed like at times they just charged whatever for some purchases if they werent 100% sure of the price it was never an overcharge.
On thursday 12/10/15 i went in to their store to purchase some eliquids which according to the sign they displayed in the store said 5 for $5 but then they charged the tax on the original full price @ $3.99ea for them instead of $.30 for all 5 as it should have been, keep in mind there were no disclaimers regarding the sales tax on items that are for sale anywhere in the store.
After making the purchase i was sitting in my car trying to figure out why they charged me like they did, when another customer who was in the store and overheard my concern at the counter at the time, this gentlman came to my car window and agreed that the charge was wrong, so i decided to go back in to dispute the charge with the employee that rang me up, after realizing i was dealing with a bad attitude, face pierced, hothead employee and getting no where with him, i requested the manager to explain the charge, who also just said it doesnt matter what the sign says they charge full tax on sale items even with no indication of this on the sale sign or anywhere in the store, so feeling like i was unfairly overcharged i just requested he give me a refund but he then just tried giving me the runaround telling me they cant even refund those items.
After threatening to call the police to resolve the issue the employee who rang me up then started spewing insults calling me a "crybaby" and whatnot at me from the other end of the counter of course escalating the situation even worse, after returning a few words of my own the manager finally gave up the refund, however after i had already walked out that didnt stop the employee and manager from coming out yelling how "the manager has my back" and he and the manager will "f&$? Me up"
...I guess the customer is always wrong in their stores and this is the the way wild bills handles their customer service, smh.
Wild bills tobacco Reviews
Boycott wild bills tobacco stores!
First i will start by saying that until yesterday i used to enjoy the service i used to get at all the wild bills locations even though it seemed like at times they just charged whatever for some purchases if they werent 100% sure of the price it was never an overcharge.
On thursday 12/10/15 i went in to their store to purchase some eliquids which according to the sign they displayed in the store said 5 for $5 but then they charged the tax on the original full price @ $3.99ea for them instead of $.30 for all 5 as it should have been, keep in mind there were no disclaimers regarding the sales tax on items that are for sale anywhere in the store.
After making the purchase i was sitting in my car trying to figure out why they charged me like they did, when another customer who was in the store and overheard my concern at the counter at the time, this gentlman came to my car window and agreed that the charge was wrong, so i decided to go back in to dispute the charge with the employee that rang me up, after realizing i was dealing with a bad attitude, face pierced, hothead employee and getting no where with him, i requested the manager to explain the charge, who also just said it doesnt matter what the sign says they charge full tax on sale items even with no indication of this on the sale sign or anywhere in the store, so feeling like i was unfairly overcharged i just requested he give me a refund but he then just tried giving me the runaround telling me they cant even refund those items.
After threatening to call the police to resolve the issue the employee who rang me up then started spewing insults calling me a "crybaby" and whatnot at me from the other end of the counter of course escalating the situation even worse, after returning a few words of my own the manager finally gave up the refund, however after i had already walked out that didnt stop the employee and manager from coming out yelling how "the manager has my back" and he and the manager will "f&$? Me up"
...I guess the customer is always wrong in their stores and this is the the way wild bills handles their customer service, smh.