I purchased this camera after a long drawn out search for the best video camera for my newborn. I was happy to get the camera just before he was born. I loved the camera for many months despite the need for their tech support to set up (as it is very complicated when you have at&t uverse), Unfortunately, around 16 months into use the camera started having problems. It became very blurry at night vision and basically became useless. I called tech support and they said they cannot help me unless i pay for their special tech support subscription. So, i did. Then i spent about 20 emails back and forth with the tech support who concluded that the product is defective. The night vision function has an issue with the camera which gets stuck. I was happy to hear that this is the problem (which i did not cause) and then they said well sorry but you're beyond the warranty period and you must purchase a new camera, sorry.
Being a parent with a newborn with a limited budget, i was quite shocked that this product stopped working in night vision after only a year and a half of use. Additionally, after speaking with tech support, it appears that they are aware of this issue. She knew exactly what to test to diagnose the problem. She even knew what companies out there fix it for you. But, my question is why! why should i have to pay some company to fix a 200$+ camera with only a 1 1/2 yrs of use. These cameras should last years as they are needed for years! Why should i go spend another few hundred on their newer model in hopes this doesn't happen again? what a scam!
Wifi Baby Reviews
Dear parents of young children-
I purchased this camera after a long drawn out search for the best video camera for my newborn. I was happy to get the camera just before he was born. I loved the camera for many months despite the need for their tech support to set up (as it is very complicated when you have at&t uverse), Unfortunately, around 16 months into use the camera started having problems. It became very blurry at night vision and basically became useless. I called tech support and they said they cannot help me unless i pay for their special tech support subscription. So, i did. Then i spent about 20 emails back and forth with the tech support who concluded that the product is defective. The night vision function has an issue with the camera which gets stuck. I was happy to hear that this is the problem (which i did not cause) and then they said well sorry but you're beyond the warranty period and you must purchase a new camera, sorry.
Being a parent with a newborn with a limited budget, i was quite shocked that this product stopped working in night vision after only a year and a half of use. Additionally, after speaking with tech support, it appears that they are aware of this issue. She knew exactly what to test to diagnose the problem. She even knew what companies out there fix it for you. But, my question is why! why should i have to pay some company to fix a 200$+ camera with only a 1 1/2 yrs of use. These cameras should last years as they are needed for years! Why should i go spend another few hundred on their newer model in hopes this doesn't happen again? what a scam!
Think twice before buying this camera!!!