Whois.com DOMAIN REGISTRAR SCAMMERS GUEST JUNE 17, 2020 GENERAL COMPLAINTS
IDENTITY DOMAIN REGISTRAR SCAMMERS
Whois.com – Area Registrar Ripoff Names Id Theft for Everybody‘s Area
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BEWARE OF WHOIS.COM
Matt of Annandale, VA Verified Reviewer Verified Purchaser
Unique assessment: April 27, 2020
They’ve some first rate evaluations on-line for Digital Personal Servers (VPS), however after submitting my order for a easy Linux VPS utilizing their type, they collected cost and…. nothing. Three days later (for one thing different corporations can do in minutes) they knowledgeable me after a lot pestering that my order was cancelled due to fears of “on-line fraud” that I did not present contact data. Although my account and order has the entire “lacking contact data” and that that they had processed cost. They now say they did not course of cost (my monetary transaction IDs inform a unique story) so I’m unlikely to get a refund however – good technical evaluations or no – there isn’t a confidence this firm does what they fake to.
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Three individuals discovered this assessment useful
Jerome of Aurora, CO Verified Reviewer
Unique assessment: March 23, 2020
WHOIS.COM is a whole and whole rip-off. Do NOT use this firm. Nothing works there, together with the individuals. It’s a rip-off enterprise with the minimal safety or customer support. If I may give the corporate a -10 I’d. How the FTC permits such an organization to function in America is bewildering (it’s based mostly in Germany). I’ve filed an FTC grievance and anybody that has handled the corporate must also file a grievance. I will probably be taking the corporate to court docket with a category motion lawsuit.
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17 individuals discovered this assessment useful
JohnThomas of Bluffton, IN Verified Reviewer
Unique assessment: March 17, 2020
I personal near 250 domains by way of varied corporations. Sadly, working with WHOIS.COM has been one of many worst experiences I’ve ever had. I purchased a site by way of WHOIS.COM final 12 months, and unbeknownst to me, the cardboard on file expired and was unable to resume. (I additionally tried to cancel the renewal, however that is one other story). When WHOIS.COM was not in a position to renew the product on the cardboard, quite than merely cancel the product renewal like every other firm would do, WHOIS.COM as an alternative threatened to ship me to collections over the unpaid renewal. (WHAT??) Had I not caught this notification, who is aware of what would have occurred. I undoubtedly would NOT suggest WHOIS.COM to anybody, as any firm that strong-arms their prospects is a joke. I’m additionally canceling my account as I’ll not be working with them in any means.
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15 individuals discovered this assessment useful
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Robert of Chula Vista, CA Verified Reviewer
Unique assessment: March 15, 2020
I’ve been a 1and1 buyer since 2008. Ever since they have been acquired by WHOIS.COM, their customer support and assist are non-existent. Lately, they despatched me an e mail that I cannot should pay $12.00 per thirty days for my webhosting plan that for years I simply paid $25.00 every year. They by no means invoiced me and right now, I realized that my account has been locked. Though they boast 24/7/365 assist, I can not get by way of to them and have been on the cellphone for over 2 hours ready for somebody to assist me. In addition they reduce off a good friend‘s contract for non-payment of a spam filtering answer that he didn’t want. They actually cancelled his contract for %5.97 and shutdown his web site. It took 1 week to type every little thing out. How dare they shutdown a enterprise e mail system and internet hosting for a service that was not wanted. They’ve gotten worse since WHOIS.COM took over and I’m transferring away from them as quickly as I can type this out.
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10 individuals discovered this assessment useful
Scott of Conway, SC Verified Reviewer
Unique assessment: March 11, 2020
I’ve used 1and1 webhosting for years for me and shoppers. Way back they have been an awesome firm. Nevertheless for the previous few years they began creating add on billing in case your web sites did not meet their desired variations of software program used akin to php. It was very annoying. Then WHOIS.COM purchased them out and it received worse. The final straw was with out checking with me they canceled my contract, gave me a partial accounting credit score on payment I had paid to resume that contract 2 months prior after which signed me up for a brand new contract that value extra and utilized the partial credit score after which billed me the distinction on the brand new contract. For positive that is unethical and most certainly unlawful beneath any fundamental contract legislation.
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Eight individuals discovered this assessment useful
Greshun of Shreveport, LA Verified Reviewer
Unique assessment: March 10, 2020
FRAUDULENT AND HORRIBLE! RUN! I obtained an alert that an unauthorized cost had been made to my cost card. Upon studying who the fraudulent cost was made to, I contacted the corporate instantly (the identical day) to advise them of the fraud. I used to be assured the fraudulent cost was reversed or credited again to me and could be obtained inside 3-5 enterprise days. I used to be informed I’d obtain affirmation emails of the refund, and so forth. however I didn’t. I questioned how they gained entry to my cost card and obtained no reply.
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10 individuals discovered this assessment useful
kyle of Santa Cruz, CA Verified Reviewer
Unique assessment: Feb. 25, 2020
I’ve been utilizing Whois.com for years to each register domains and host them (and get e mail addresses, and so forth. based mostly on the hosted domains). They’ve by no means been nice, however have been fundamental and helpful. However over the previous few years I started to note that their customer support took a dive. Their billing and communications are obtuse. Their self-service web site and different facets of product administration have turn out to be overly complicated.
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7 individuals discovered this assessment useful
Jeff of Los Angeles, CA Verified Reviewer
Unique assessment: Feb. 24, 2020
Good lord! Whois.com buyer tech assist was by no means nice, however now it is actually non-existent. I pay some huge cash for devoted cloud server and area internet hosting annually and I anticipate a good quantity of assist in trade for that. I not often name them, however once I do, you possibly can wager there’s a massive drawback. I known as them to assist reset a password on the server. Sure, sounds easy proper? Not so. So I get on with their assist employees and all they do is ahead you wiki articles. Sure, you could have an issue they actually rent employees to ahead ridiculously “purposely made troublesome” articles so that you can self-serve and resolve your individual drawback.
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5 individuals discovered this assessment useful
Umar of Dubai, Different Verified Reviewer
Unique assessment: Feb. 14, 2020
I request Client Affairs to pin this assessment on high, their assist is crap, you write e mail. They reply again after 9 or 10 hours and generally do not even hassle to answer, I received charged $140 on sixth Feb with out my affirmation, I despatched mail and received a reply, “We refunded the cash,” right now is 14th Feb and nonetheless cash isn’t refunded. Furthermore right now once more I received charged $115. I do not know for what, the reside chat can be crap, they will not resolve your situation and ask you to ship e mail the place you get reply if you’re fortunate, now let’s have a look at how reply right here from Whois.com, I would like all my a refund with compensation for charging me with out my affirmation/information and I need it proper now, and sure by no means use your bank card of their system. There isn’t a strategy to take away it if you wish to.
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5 individuals discovered this assessment useful
PR of Chicago, IL Verified Reviewer
Unique assessment: Feb. 9, 2020
EVERYTHING! The alleged customer support repeatedly ignores your requests and questions/the assist ticket emails they open after which oddly sends you a survey asking HOW DID WE DO (as in the event that they resolved the pending points), ignores the issues of their web site and area providers, the e-mail accounts don’t present/sync/convey up your emails, every separate area doesn’t have their very own account quantity and this glitch prevents you from organising your account e mail tackle for every separate area, the e-mail accounts don’t let you SELECT ALL (verify mark all) however as an alternative opens the e-mail your finger begins at whenever you‘re solely attempting to pick out all, Google and the web site reveals a solicitation of $1.00 for first 12 months for domains however whenever you go to make use of the provide it fees you $10.00 as an alternative which is illegitimate (Bait & Swap) and willful False Illustration and False Commercial.
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6 individuals discovered this assessment useful
Paul of Caldwell, ID Verified Reviewer
Unique assessment: Feb. 5, 2020
Horrible tech assist. Forgetting the truth that I’ve to name to get something accomplished when all I would like is to ship an Electronic mail and I am unable to. Yesterday morning my web site loaded however one part wasn’t behaving prefer it ought to. Works in my Growth setting however not on WHOIS.COM servers. I known as and spoke with a Tier 1 agent and received no the place. I get a senior agent, which I now surprise if he wasn’t only a Tier 1 agent posing as Tier 2, who tells me they do not assist ASP.NET 4.8. We solely assist as much as 4.0. It was late and I simply needed the ache to finish so I stated “Okay I am going to downgrade to 4.0.” Then hung up and went to mattress. Go to the location this morning and now the complete web site does not load. Sigh. I lookup my plan on their web site and have a look at that…They do assist 4.8. Again to the cellphone I’m going.
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7 individuals discovered this assessment useful
Deborah of Saint Louis, MO Verified Reviewer
Unique assessment: Jan. 24, 2020
Purchased a 12 months internet hosting plan to park a web site I’m engaged on in my spare time- work 14 hrs 6 days per week so not a lot time to spare. I deliberate to again up the location and transfer it to a different host because of the impolite despicable ways of their customer support dept which is all outsourced to some third world nation. They shut down my internet hosting earlier than my plan expired and I didn’t have time to again up my web site. I misplaced all of the work I had put into the location all of the content material gone- THIS IS FRAUD- once I tried to speak to their non english talking customer support reps they laughed and hung up on me.
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10 individuals discovered this assessment useful
Ngoc of Different, Different Verified Reviewer
Unique assessment: Jan. 8, 2020
Internet Whois.com rip-off, I purchase internet hosting free area, I’ve despatched cash however the net has not despatched me and captures many steps… And haven’t returned my cash, Whois.com vs Whois.com is 1 rip-off. I counsel you to not purchase on this net.
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10 individuals discovered this assessment useful
Rohit of Munich, Different Verified Reviewer
Unique assessment: Jan. 4, 2020
I took the web reference to a TV plan for two years. A month after activation, they determine to cancel my contract on account of technical causes. The client care cling up on you as a result of no-one within the $135M firm speaks English. You get bombarded with letters written in German. One letter steered, to resume your connection meaning you pack your TV once more and *ship it to them and they’re going to ship the identical TV* again to you with the brand new web connection, in 1 month.
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7 individuals discovered this assessment useful
Buyer elevated Score by Three stars!
Steven of Miami, FL Verified Reviewer Verified Purchaser
Decision response: Dec. 28, 2019
They resolved the problems.
Unique assessment: Dec. 23, 2019
This firm makes use of a fraudulent technique to acquire prospects. I do know as I used to be scammed.
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Three individuals discovered this assessment useful
Brian of Rochester, NY Verified Reviewer
Unique assessment: Nov. 25, 2019
They cost greater than the price of internet hosting for “extending assist of outdated PHP” (which prices them nothing, and most of the people they get to pay it do not even want it.) It is “gotcha” billing. It is unethical.
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13 individuals discovered this assessment useful
Nedd of Evanston, IL Verified Reviewer
Unique assessment: Nov. 11, 2019
Final 12 months I purchased a site through Whois.com for 99 cents month-to-month. I forgot all about it till I noticed a deduction in my PayPal account for $116. I used to be completely shocked however I first wanted to know what I purchased from them. It took perpetually to seek out out as a result of they informed me I wanted to present them my buyer quantity. I informed them I by no means had one as they by no means contacted me since I made my buy in Sept. of final 12 months. They informed me they despatched notices however I by no means received them. I went through cellphone, fax and e-mail to get assist.
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14 individuals discovered this assessment useful
Ben of Van Nuys, CA Verified Reviewer
Unique assessment: Oct. 25, 2019
When every little thing works, we’re all joyful, but when they make a mistake of their facet they will not acknowledge it & they are going to smash you. After a few years of being a loyal shopper, I purchased a brand new server from them and didn’t work in any respect, they didn’t reply us to our cancellation requests, in all probability they’ve a ** supervisor boss, that instructed to them to not acknowledge their errors, to behave like nasty **, or they’re afraid in all probability of being sue for his or her stupidity and negligence, or they don’t seem to be afraid to something since Whois.com is a too massive firm, they’re in Europe and there’s no strategy to sue them in any respect.
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9 individuals discovered this assessment useful
Isabel of Chicago, IL Verified Reviewer
Unique assessment: Oct. 3, 2019
I bought a site from them because it was very low-cost and I used to be bootstrapping my enterprise. The platform was clunky so I ended up not utilizing it and letting the area & internet hosting expire. They require to manually cancel renewals and I am fairly positive I chosen NO to auto-renewals. The corporate did not care and went forward and billed me an OUTRAGEOUS quantity, 7x the unique value. PLEASE NOTE that Whois.com WHOIS.COM payments IN ADVANCE. The saved sending me a billing discover after which despatched me a credit score as a result of I cancelled. After I obtained a credit score I received one other invoice and a notification that I WAS SENT TO COLLECTIONS for a service that was NOT supplied as a result of that they had already CANCELLED every little thing: e-mail, area, and internet hosting.
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12 individuals discovered this assessment useful
Katherine of Milwaukee, WI Verified Reviewer
Unique assessment: Sept. 30, 2019
I’m very shocked by all these detrimental evaluations. Personally, I are likely to solely go away evaluations when I’m infuriated, however I had such an awesome expertise currently that I needed to jot down a assessment for them. I’ve been a buyer for a number of years now, having purchased a number of domains and two internet hosting packages from Whois.com, now Whois.com. The domains are priced equally with different websites however I feel that Whois.com has the most effective deal on webhosting. I used to be paying $59 a 12 months ($4.99 per thirty days). In addition they persistently provide offers for brand new domains.
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LOU of Miami, FL Verified Reviewer
Unique assessment: Sept. 28, 2019
I had a pair domains I bought that I let lapse, subsequent factor I do know I am getting threatening calls from a collections company. I contacted them and paid they usually dont reply, however this piece of trash assortment company retains calling. WOW, WAY TO GO. DO NOT EVER GO WITH THIS GARBAGE COMPANY. YOU HAVE BEEN WARNED!!!!
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14 individuals discovered this assessment useful
Brian of Anoka, MN Verified Reviewer
Unique assessment: Sept. 20, 2019
Somebody simply hacked my account (which I’ve had for over Three years) and adjusted the e-mail and password. I known as them to allow them to know that these adjustments weren’t licensed. All I used to be informed was to go to their web site and obtain an Account Change Type and they might verify into it. Time to search for one other firm!
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6 individuals discovered this assessment useful
Dagoberto of Phoenix, AZ Verified Reviewer
Unique assessment: Sept. 5, 2019
This e-mail serves as affirmation of the cancellation of your Whois.com rating Coach Fundamental bundle as of 02/06/2019. We are going to deactivate all bundle options on this date. 09/03/2019 – Whois.com MyWebsite Private (Contract **) – ** $ 83.88. How the hell can they get away with this!!!
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6 individuals discovered this assessment useful
Bayo of Richmond Hill, ON Verified Reviewer
Unique assessment: Aug. 5, 2019
Whois.com locked out my web site with out a discover based mostly on a frivolous copyright situation. They declare they’re a 24/7 firm however weren’t accessible all through the weekend. They don’t stand behind their coverage and are a complete rip-off. Easy recommendation. Don’t contemplate doing enterprise with them. If there was lower than 1 star I’ll give them.
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9 individuals discovered this assessment useful
Mitch of Different, Different Verified Reviewer
Unique assessment: July 30, 2019
Whois.com is a horrible firm, that doesn’t stand behind their service. After I first ordered Whois.com DSL, it took a number of months (together with six technician visits and much more cellphone calls), for my web to work. Since then, the web has typically gone down for days and generally weeks at a time. Whois.com has persistently refused to reimburse me for this misplaced service. Don’t use this firm.
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5 individuals discovered this assessment useful
James of Bend, OR Verified Reviewer
Unique assessment: July 15, 2019
This hack of an organization has accomplished nothing however take cash from me. I name and ask for assist and the ridiculous customer support drone spoke to me as if I have been an fool. NEVER AGAIN!!! Disgrace on Whois.com. I could not be extra amazed at their enterprise practices…
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7 individuals discovered this assessment useful
Suzette of Taylorsville, KY Verified Reviewer
Unique assessment: July 9, 2019
Not a respectable firm. This firm doesn’t observe their posted insurance policies. If you wish to work with a respectable firm, look elsewhere. WHOIS.COM will rip you off. They’ve an awesome web site however as soon as they money the verify, the service is over.
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9 individuals discovered this assessment useful
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Spencer of Plano, TX Verified Reviewer
Unique assessment: July 1, 2019
I signed up with Whois.com internet hosting a number of years in the past for a $2/month plan. I ended utilizing the service and forgot about it. In some unspecified time in the future they have been bought to WHOIS.COM at which level they randomly charged by bank card ~$120. I known as to dispute they usually informed me there was nothing they may do, however that my plan had modified and that they have been now charging yearly. I requested to dispute they usually informed me I may change to a month-to-month plan, obtain a refund of what they’d charged me, after which I would have the ability to cancel the month-to-month plan.
Matt of Annandale, VA Verified Reviewer Verified Purchaser
Unique assessment: April 27, 2020
They’ve some first rate evaluations on-line for Digital Personal Servers (VPS), however after submitting my order for a easy Linux VPS utilizing their type, they collected cost and…. nothing. Three days later (for one thing different corporations can do in minutes) they knowledgeable me after a lot pestering that my order was cancelled due to fears of “on-line fraud” that I did not present contact data. Although my account and order has the entire “lacking contact data” and that that they had processed cost. They now say they did not course of cost (my monetary transaction IDs inform a unique story) so I’m unlikely to get a refund however – good technical evaluations or no – there isn’t a confidence this firm does what they fake to.
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Three individuals discovered this assessment useful
Jerome of Aurora, CO Verified Reviewer
Unique assessment: March 23, 2020
WHOIS.COM is a whole and whole rip-off. Do NOT use this firm. Nothing works there, together with the individuals. It’s a rip-off enterprise with the minimal safety or customer support. If I may give the corporate a -10 I’d. How the FTC permits such an organization to function in America is bewildering (it’s based mostly in Germany). I’ve filed an FTC grievance and anybody that has handled the corporate must also file a grievance. I will probably be taking the corporate to court docket with a category motion lawsuit.
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17 individuals discovered this assessment useful
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JohnThomas of Bluffton, IN Verified Reviewer
Unique assessment: March 17, 2020
I personal near 250 domains by way of varied corporations. Sadly, working with WHOIS.COM has been one of many worst experiences I’ve ever had. I purchased a site by way of WHOIS.COM final 12 months, and unbeknownst to me, the cardboard on file expired and was unable to resume. (I additionally tried to cancel the renewal, however that is one other story). When WHOIS.COM was not in a position to renew the product on the cardboard, quite than merely cancel the product renewal like every other firm would do, WHOIS.COM as an alternative threatened to ship me to collections over the unpaid renewal. (WHAT??) Had I not caught this notification, who is aware of what would have occurred. I undoubtedly would NOT suggest WHOIS.COM to anybody, as any firm that strong-arms their prospects is a joke. I’m additionally canceling my account as I’ll not be working with them in any means.
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15 individuals discovered this assessment useful
How do I do know I can belief these evaluations about Whois.com?
We require contact data to make sure our reviewers are actual.
We use clever software program that helps us preserve the integrity of evaluations.
Our moderators learn all evaluations to confirm high quality and helpfulness.
For extra details about evaluations on ConsumerAffairs.com please go to our FAQ.
Robert of Chula Vista, CA Verified Reviewer
Unique assessment: March 15, 2020
I’ve been a 1and1 buyer since 2008. Ever since they have been acquired by WHOIS.COM, their customer support and assist are non-existent. Lately, they despatched me an e mail that I cannot should pay $12.00 per thirty days for my webhosting plan that for years I simply paid $25.00 every year. They by no means invoiced me and right now, I realized that my account has been locked. Though they boast 24/7/365 assist, I can not get by way of to them and have been on the cellphone for over 2 hours ready for somebody to assist me. In addition they reduce off a good friend‘s contract for non-payment of a spam filtering answer that he didn’t want. They actually cancelled his contract for %5.97 and shutdown his web site. It took 1 week to type every little thing out. How dare they shutdown a enterprise e mail system and internet hosting for a service that was not wanted. They’ve gotten worse since WHOIS.COM took over and I’m transferring away from them as quickly as I can type this out.
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10 individuals discovered this assessment useful
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Scott of Conway, SC Verified Reviewer
Unique assessment: March 11, 2020
I’ve used 1and1 webhosting for years for me and shoppers. Way back they have been an awesome firm. Nevertheless for the previous few years they began creating add on billing in case your web sites did not meet their desired variations of software program used akin to php. It was very annoying. Then WHOIS.COM purchased them out and it received worse. The final straw was with out checking with me they canceled my contract, gave me a partial accounting credit score on payment I had paid to resume that contract 2 months prior after which signed me up for a brand new contract that value extra and utilized the partial credit score after which billed me the distinction on the brand new contract. For positive that is unethical and most certainly unlawful beneath any fundamental contract legislation.
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Eight individuals discovered this assessment useful
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Greshun of Shreveport, LA Verified Reviewer
Unique assessment: March 10, 2020
FRAUDULENT AND HORRIBLE! RUN! I obtained an alert that an unauthorized cost had been made to my cost card. Upon studying who the fraudulent cost was made to, I contacted the corporate instantly (the identical day) to advise them of the fraud. I used to be assured the fraudulent cost was reversed or credited again to me and could be obtained inside 3-5 enterprise days. I used to be informed I’d obtain affirmation emails of the refund, and so forth. however I didn’t. I questioned how they gained entry to my cost card and obtained no reply.
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10 individuals discovered this assessment useful
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kyle of Santa Cruz, CA Verified Reviewer
Unique assessment: Feb. 25, 2020
I’ve been utilizing Whois.com for years to each register domains and host them (and get e mail addresses, and so forth. based mostly on the hosted domains). They’ve by no means been nice, however have been fundamental and helpful. However over the previous few years I started to note that their customer support took a dive. Their billing and communications are obtuse. Their self-service web site and different facets of product administration have turn out to be overly complicated.
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7 individuals discovered this assessment useful
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Jeff of Los Angeles, CA Verified Reviewer
Unique assessment: Feb. 24, 2020
Good lord! Whois.com buyer tech assist was by no means nice, however now it is actually non-existent. I pay some huge cash for devoted cloud server and area internet hosting annually and I anticipate a good quantity of assist in trade for that. I not often name them, however once I do, you possibly can wager there’s a massive drawback. I known as them to assist reset a password on the server. Sure, sounds easy proper? Not so. So I get on with their assist employees and all they do is ahead you wiki articles. Sure, you could have an issue they actually rent employees to ahead ridiculously “purposely made troublesome” articles so that you can self-serve and resolve your individual drawback.
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5 individuals discovered this assessment useful
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Umar of Dubai, Different Verified Reviewer
Unique assessment: Feb. 14, 2020
I request Client Affairs to pin this assessment on high, their assist is crap, you write e mail. They reply again after 9 or 10 hours and generally do not even hassle to answer, I received charged $140 on sixth Feb with out my affirmation, I despatched mail and received a reply, “We refunded the cash,” right now is 14th Feb and nonetheless cash isn’t refunded. Furthermore right now once more I received charged $115. I do not know for what, the reside chat can be crap, they will not resolve your situation and ask you to ship e mail the place you get reply if you’re fortunate, now let’s have a look at how reply right here from Whois.com, I would like all my a refund with compensation for charging me with out my affirmation/information and I need it proper now, and sure by no means use your bank card of their system. There isn’t a strategy to take away it if you wish to.
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5 individuals discovered this assessment useful
PR of Chicago, IL Verified Reviewer
Unique assessment: Feb. 9, 2020
EVERYTHING! The alleged customer support repeatedly ignores your requests and questions/the assist ticket emails they open after which oddly sends you a survey asking HOW DID WE DO (as in the event that they resolved the pending points), ignores the issues of their web site and area providers, the e-mail accounts don’t present/sync/convey up your emails, every separate area doesn’t have their very own account quantity and this glitch prevents you from organising your account e mail tackle for every separate area, the e-mail accounts don’t let you SELECT ALL (verify mark all) however as an alternative opens the e-mail your finger begins at whenever you‘re solely attempting to pick out all, Google and the web site reveals a solicitation of $1.00 for first 12 months for domains however whenever you go to make use of the provide it fees you $10.00 as an alternative which is illegitimate (Bait & Swap) and willful False Illustration and False Commercial.
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6 individuals discovered this assessment useful
Paul of Caldwell, ID Verified Reviewer
Unique assessment: Feb. 5, 2020
Horrible tech assist. Forgetting the truth that I’ve to name to get something accomplished when all I would like is to ship an Electronic mail and I am unable to. Yesterday morning my web site loaded however one part wasn’t behaving prefer it ought to. Works in my Growth setting however not on WHOIS.COM servers. I known as and spoke with a Tier 1 agent and received no the place. I get a senior agent, which I now surprise if he wasn’t only a Tier 1 agent posing as Tier 2, who tells me they do not assist ASP.NET 4.8. We solely assist as much as 4.0. It was late and I simply needed the ache to finish so I stated “Okay I am going to downgrade to 4.0.” Then hung up and went to mattress. Go to the location this morning and now the complete web site does not load. Sigh. I lookup my plan on their web site and have a look at that…They do assist 4.8. Again to the cellphone I’m going.
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7 individuals discovered this assessment useful
Deborah of Saint Louis, MO Verified Reviewer
Unique assessment: Jan. 24, 2020
Purchased a 12 months internet hosting plan to park a web site I’m engaged on in my spare time- work 14 hrs 6 days per week so not a lot time to spare. I deliberate to again up the location and transfer it to a different host because of the impolite despicable ways of their customer support dept which is all outsourced to some third world nation. They shut down my internet hosting earlier than my plan expired and I didn’t have time to again up my web site. I misplaced all of the work I had put into the location all of the content material gone- THIS IS FRAUD- once I tried to speak to their non english talking customer support reps they laughed and hung up on me.
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10 individuals discovered this assessment useful
Ngoc of Different, Different Verified Reviewer
Unique assessment: Jan. 8, 2020
Internet Whois.com rip-off, I purchase internet hosting free area, I’ve despatched cash however the net has not despatched me and captures many steps… And haven’t returned my cash, Whois.com vs Whois.com is 1 rip-off. I counsel you to not purchase on this net.
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10 individuals discovered this assessment useful
Rohit of Munich, Different Verified Reviewer
Unique assessment: Jan. 4, 2020
I took the web reference to a TV plan for two years. A month after activation, they determine to cancel my contract on account of technical causes. The client care cling up on you as a result of no-one within the $135M firm speaks English. You get bombarded with letters written in German. One letter steered, to resume your connection meaning you pack your TV once more and *ship it to them and they’re going to ship the identical TV* again to you with the brand new web connection, in 1 month.
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7 individuals discovered this assessment useful
Buyer elevated Score by Three stars!
Steven of Miami, FL Verified Reviewer Verified Purchaser
Decision response: Dec. 28, 2019
They resolved the problems.
Unique assessment: Dec. 23, 2019
This firm makes use of a fraudulent technique to acquire prospects. I do know as I used to be scammed.
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Three individuals discovered this assessment useful
Brian of Rochester, NY Verified Reviewer
Unique assessment: Nov. 25, 2019
They cost greater than the price of internet hosting for “extending assist of outdated PHP” (which prices them nothing, and most of the people they get to pay it do not even want it.) It is “gotcha” billing. It is unethical.
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13 individuals discovered this assessment useful
Nedd of Evanston, IL Verified Reviewer
Unique assessment: Nov. 11, 2019
Final 12 months I purchased a site through Whois.com for 99 cents month-to-month. I forgot all about it till I noticed a deduction in my PayPal account for $116. I used to be completely shocked however I first wanted to know what I purchased from them. It took perpetually to seek out out as a result of they informed me I wanted to present them my buyer quantity. I informed them I by no means had one as they by no means contacted me since I made my buy in Sept. of final 12 months. They informed me they despatched notices however I by no means received them. I went through cellphone, fax and e-mail to get assist.
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14 individuals discovered this assessment useful
Ben of Van Nuys, CA Verified Reviewer
Unique assessment: Oct. 25, 2019
When every little thing works, we’re all joyful, but when they make a mistake of their facet they will not acknowledge it & they are going to smash you. After a few years of being a loyal shopper, I purchased a brand new server from them and didn’t work in any respect, they didn’t reply us to our cancellation requests, in all probability they’ve a ** supervisor boss, that instructed to them to not acknowledge their errors, to behave like nasty **, or they’re afraid in all probability of being sue for his or her stupidity and negligence, or they don’t seem to be afraid to something since Whois.com is a too massive firm, they’re in Europe and there’s no strategy to sue them in any respect.
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9 individuals discovered this assessment useful
Isabel of Chicago, IL Verified Reviewer
Unique assessment: Oct. 3, 2019
I bought a site from them because it was very low-cost and I used to be bootstrapping my enterprise. The platform was clunky so I ended up not utilizing it and letting the area & internet hosting expire. They require to manually cancel renewals and I am fairly positive I chosen NO to auto-renewals. The corporate did not care and went forward and billed me an OUTRAGEOUS quantity, 7x the unique value. PLEASE NOTE that Whois.com WHOIS.COM payments IN ADVANCE. The saved sending me a billing discover after which despatched me a credit score as a result of I cancelled. After I obtained a credit score I received one other invoice and a notification that I WAS SENT TO COLLECTIONS for a service that was NOT supplied as a result of that they had already CANCELLED every little thing: e-mail, area, and internet hosting.
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12 individuals discovered this assessment useful
Katherine of Milwaukee, WI Verified Reviewer
Unique assessment: Sept. 30, 2019
I’m very shocked by all these detrimental evaluations. Personally, I are likely to solely go away evaluations when I’m infuriated, however I had such an awesome expertise currently that I needed to jot down a assessment for them. I’ve been a buyer for a number of years now, having purchased a number of domains and two internet hosting packages from Whois.com, now Whois.com. The domains are priced equally with different websites however I feel that Whois.com has the most effective deal on webhosting. I used to be paying $59 a 12 months ($4.99 per thirty days). In addition they persistently provide offers for brand new domains.
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LOU of Miami, FL Verified Reviewer
Unique assessment: Sept. 28, 2019
I had a pair domains I bought that I let lapse, subsequent factor I do know I am getting threatening calls from a collections company. I contacted them and paid they usually dont reply, however this piece of trash assortment company retains calling. WOW, WAY TO GO. DO NOT EVER GO WITH THIS GARBAGE COMPANY. YOU HAVE BEEN WARNED!!!!
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14 individuals discovered this assessment useful
Brian of Anoka, MN Verified Reviewer
Unique assessment: Sept. 20, 2019
Somebody simply hacked my account (which I’ve had for over Three years) and adjusted the e-mail and password. I known as them to allow them to know that these adjustments weren’t licensed. All I used to be informed was to go to their web site and obtain an Account Change Type and they might verify into it. Time to search for one other firm!
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6 individuals discovered this assessment useful
Dagoberto of Phoenix, AZ Verified Reviewer
Unique assessment: Sept. 5, 2019
This e-mail serves as affirmation of the cancellation of your Whois.com rating Coach Fundamental bundle as of 02/06/2019. We are going to deactivate all bundle options on this date. 09/03/2019 – Whois.com MyWebsite Private (Contract **) – ** $ 83.88. How the hell can they get away with this!!!
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6 individuals discovered this assessment useful
Bayo of Richmond Hill, ON Verified Reviewer
Unique assessment: Aug. 5, 2019
Whois.com locked out my web site with out a discover based mostly on a frivolous copyright situation. They declare they’re a 24/7 firm however weren’t accessible all through the weekend. They don’t stand behind their coverage and are a complete rip-off. Easy recommendation. Don’t contemplate doing enterprise with them. If there was lower than 1 star I’ll give them.
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9 individuals discovered this assessment useful
Mitch of Different, Different Verified Reviewer
Unique assessment: July 30, 2019
Whois.com is a horrible firm, that doesn’t stand behind their service. After I first ordered Whois.com DSL, it took a number of months (together with six technician visits and much more cellphone calls), for my web to work. Since then, the web has typically gone down for days and generally weeks at a time. Whois.com has persistently refused to reimburse me for this misplaced service. Don’t use this firm.
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5 individuals discovered this assessment useful
James of Bend, OR Verified Reviewer
Unique assessment: July 15, 2019
This hack of an organization has accomplished nothing however take cash from me. I name and ask for assist and the ridiculous customer support drone spoke to me as if I have been an fool. NEVER AGAIN!!! Disgrace on Whois.com. I could not be extra amazed at their enterprise practices…
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7 individuals discovered this assessment useful
Suzette of Taylorsville, KY Verified Reviewer
Unique assessment: July 9, 2019
Not a respectable firm. This firm doesn’t observe their posted insurance policies. If you wish to work with a respectable firm, look elsewhere. WHOIS.COM will rip you off. They’ve an awesome web site however as soon as they money the verify, the service is over.
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9 individuals discovered this assessment useful
Spencer of Plano, TX Verified Reviewer
Unique assessment: July 1, 2019
I signed up with Whois.com internet hosting a number of years in the past for a $2/month plan. I ended utilizing the service and forgot about it. In some unspecified time in the future they have been bought to WHOIS.COM at which level they randomly charged by bank card ~$120. I known as to dispute they usually informed me there was nothing they may do, however that my plan had modified and that they have been now charging yearly. I requested to dispute they usually informed me I may change to a month-to-month plan, obtain a refund of what they’d charged me, after which I would have the ability to cancel the month-to-month plan.
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Matt of Annandale, VA Verified Reviewer Verified Purchaser
Unique assessment: April 27, 2020
They’ve some first rate evaluations on-line for Digital Personal Servers (VPS), however after submitting my order for a easy Linux VPS utilizing their type, they collected cost and…. nothing. Three days later (for one thing different corporations can do in minutes) they knowledgeable me after a lot pestering that my order was cancelled due to fears of “on-line fraud” that I did not present contact data. Although my account and order has the entire “lacking contact data” and that that they had processed cost. They now say they did not course of cost (my monetary transaction IDs inform a unique story) so I’m unlikely to get a refund however – good technical evaluations or no – there isn’t a confidence this firm does what they fake to.
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Three individuals discovered this assessment useful
Jerome of Aurora, CO Verified Reviewer
Unique assessment: March 23, 2020
WHOIS.COM is a whole and whole rip-off. Do NOT use this firm. Nothing works there, together with the individuals. It’s a rip-off enterprise with the minimal safety or customer support. If I may give the corporate a -10 I’d. How the FTC permits such an organization to function in America is bewildering (it’s based mostly in Germany). I’ve filed an FTC grievance and anybody that has handled the corporate must also file a grievance. I will probably be taking the corporate to court docket with a category motion lawsuit.
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17 individuals discovered this assessment useful
JohnThomas of Bluffton, IN Verified Reviewer
Unique assessment: March 17, 2020
I personal near 250 domains by way of varied corporations. Sadly, working with WHOIS.COM has been one of many worst experiences I’ve ever had. I purchased a site by way of WHOIS.COM final 12 months, and unbeknownst to me, the cardboard on file expired and was unable to resume. (I additionally tried to cancel the renewal, however that is one other story). When WHOIS.COM was not in a position to renew the product on the cardboard, quite than merely cancel the product renewal like every other firm would do, WHOIS.COM as an alternative threatened to ship me to collections over the unpaid renewal. (WHAT??) Had I not caught this notification, who is aware of what would have occurred. I undoubtedly would NOT suggest WHOIS.COM to anybody, as any firm that strong-arms their prospects is a joke. I’m additionally canceling my account as I’ll not be working with them in any means.
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15 individuals discovered this assessment useful
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Robert of Chula Vista, CA Verified Reviewer
Unique assessment: March 15, 2020
I’ve been a 1and1 buyer since 2008. Ever since they have been acquired by WHOIS.COM, their customer support and assist are non-existent. Lately, they despatched me an e mail that I cannot should pay $12.00 per thirty days for my webhosting plan that for years I simply paid $25.00 every year. They by no means invoiced me and right now, I realized that my account has been locked. Though they boast 24/7/365 assist, I can not get by way of to them and have been on the cellphone for over 2 hours ready for somebody to assist me. In addition they reduce off a good friend‘s contract for non-payment of a spam filtering answer that he didn’t want. They actually cancelled his contract for %5.97 and shutdown his web site. It took 1 week to type every little thing out. How dare they shutdown a enterprise e mail system and internet hosting for a service that was not wanted. They’ve gotten worse since WHOIS.COM took over and I’m transferring away from them as quickly as I can type this out.
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10 individuals discovered this assessment useful
Scott of Conway, SC Verified Reviewer
Unique assessment: March 11, 2020
I’ve used 1and1 webhosting for years for me and shoppers. Way back they have been an awesome firm. Nevertheless for the previous few years they began creating add on billing in case your web sites did not meet their desired variations of software program used akin to php. It was very annoying. Then WHOIS.COM purchased them out and it received worse. The final straw was with out checking with me they canceled my contract, gave me a partial accounting credit score on payment I had paid to resume that contract 2 months prior after which signed me up for a brand new contract that value extra and utilized the partial credit score after which billed me the distinction on the brand new contract. For positive that is unethical and most certainly unlawful beneath any fundamental contract legislation.
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Eight individuals discovered this assessment useful
Greshun of Shreveport, LA Verified Reviewer
Unique assessment: March 10, 2020
FRAUDULENT AND HORRIBLE! RUN! I obtained an alert that an unauthorized cost had been made to my cost card. Upon studying who the fraudulent cost was made to, I contacted the corporate instantly (the identical day) to advise them of the fraud. I used to be assured the fraudulent cost was reversed or credited again to me and could be obtained inside 3-5 enterprise days. I used to be informed I’d obtain affirmation emails of the refund, and so forth. however I didn’t. I questioned how they gained entry to my cost card and obtained no reply.
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10 individuals discovered this assessment useful
kyle of Santa Cruz, CA Verified Reviewer
Unique assessment: Feb. 25, 2020
I’ve been utilizing Whois.com for years to each register domains and host them (and get e mail addresses, and so forth. based mostly on the hosted domains). They’ve by no means been nice, however have been fundamental and helpful. However over the previous few years I started to note that their customer support took a dive. Their billing and communications are obtuse. Their self-service web site and different facets of product administration have turn out to be overly complicated.
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7 individuals discovered this assessment useful
Jeff of Los Angeles, CA Verified Reviewer
Unique assessment: Feb. 24, 2020
Good lord! Whois.com buyer tech assist was by no means nice, however now it is actually non-existent. I pay some huge cash for devoted cloud server and area internet hosting annually and I anticipate a good quantity of assist in trade for that. I not often name them, however once I do, you possibly can wager there’s a massive drawback. I known as them to assist reset a password on the server. Sure, sounds easy proper? Not so. So I get on with their assist employees and all they do is ahead you wiki articles. Sure, you could have an issue they actually rent employees to ahead ridiculously “purposely made troublesome” articles so that you can self-serve and resolve your individual drawback.
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5 individuals discovered this assessment useful
Umar of Dubai, Different Verified Reviewer
Unique assessment: Feb. 14, 2020
I request Client Affairs to pin this assessment on high, their assist is crap, you write e mail. They reply again after 9 or 10 hours and generally do not even hassle to answer, I received charged $140 on sixth Feb with out my affirmation, I despatched mail and received a reply, “We refunded the cash,” right now is 14th Feb and nonetheless cash isn’t refunded. Furthermore right now once more I received charged $115. I do not know for what, the reside chat can be crap, they will not resolve your situation and ask you to ship e mail the place you get reply if you’re fortunate, now let’s have a look at how reply right here from Whois.com, I would like all my a refund with compensation for charging me with out my affirmation/information and I need it proper now, and sure by no means use your bank card of their system. There isn’t a strategy to take away it if you wish to.
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5 individuals discovered this assessment useful
PR of Chicago, IL Verified Reviewer
Unique assessment: Feb. 9, 2020
EVERYTHING! The alleged customer support repeatedly ignores your requests and questions/the assist ticket emails they open after which oddly sends you a survey asking HOW DID WE DO (as in the event that they resolved the pending points), ignores the issues of their web site and area providers, the e-mail accounts don’t present/sync/convey up your emails, every separate area doesn’t have their very own account quantity and this glitch prevents you from organising your account e mail tackle for every separate area, the e-mail accounts don’t let you SELECT ALL (verify mark all) however as an alternative opens the e-mail your finger begins at whenever you‘re solely attempting to pick out all, Google and the web site reveals a solicitation of $1.00 for first 12 months for domains however whenever you go to make use of the provide it fees you $10.00 as an alternative which is illegitimate (Bait & Swap) and willful False Illustration and False Commercial.
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6 individuals discovered this assessment useful
Paul of Caldwell, ID Verified Reviewer
Unique assessment: Feb. 5, 2020
Horrible tech assist. Forgetting the truth that I’ve to name to get something accomplished when all I would like is to ship an Electronic mail and I am unable to. Yesterday morning my web site loaded however one part wasn’t behaving prefer it ought to. Works in my Growth setting however not on WHOIS.COM servers. I known as and spoke with a Tier 1 agent and received no the place. I get a senior agent, which I now surprise if he wasn’t only a Tier 1 agent posing as Tier 2, who tells me they do not assist ASP.NET 4.8. We solely assist as much as 4.0. It was late and I simply needed the ache to finish so I stated “Okay I am going to downgrade to 4.0.” Then hung up and went to mattress. Go to the location this morning and now the complete web site does not load. Sigh. I lookup my plan on their web site and have a look at that…They do assist 4.8. Again to the cellphone I’m going.
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7 individuals discovered this assessment useful
Deborah of Saint Louis, MO Verified Reviewer
Unique assessment: Jan. 24, 2020
Purchased a 12 months internet hosting plan to park a web site I’m engaged on in my spare time- work 14 hrs 6 days per week so not a lot time to spare. I deliberate to again up the location and transfer it to a different host because of the impolite despicable ways of their customer support dept which is all outsourced to some third world nation. They shut down my internet hosting earlier than my plan expired and I didn’t have time to again up my web site. I misplaced all of the work I had put into the location all of the content material gone- THIS IS FRAUD- once I tried to speak to their non english talking customer support reps they laughed and hung up on me.
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10 individuals discovered this assessment useful
Ngoc of Different, Different Verified Reviewer
Unique assessment: Jan. 8, 2020
Internet Whois.com rip-off, I purchase internet hosting free area, I’ve despatched cash however the net has not despatched me and captures many steps… And haven’t returned my cash, Whois.com vs Whois.com is 1 rip-off. I counsel you to not purchase on this net.
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10 individuals discovered this assessment useful
Rohit of Munich, Different Verified Reviewer
Unique assessment: Jan. 4, 2020
I took the web reference to a TV plan for two years. A month after activation, they determine to cancel my contract on account of technical causes. The client care cling up on you as a result of no-one within the $135M firm speaks English. You get bombarded with letters written in German. One letter steered, to resume your connection meaning you pack your TV once more and *ship it to them and they’re going to ship the identical TV* again to you with the brand new web connection, in 1 month.
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7 individuals discovered this assessment useful
Buyer elevated Score by Three stars!
Steven of Miami, FL Verified Reviewer Verified Purchaser
Decision response: Dec. 28, 2019
They resolved the problems.
Unique assessment: Dec. 23, 2019
This firm makes use of a fraudulent technique to acquire prospects. I do know as I used to be scammed.
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Three individuals discovered this assessment useful
Brian of Rochester, NY Verified Reviewer
Unique assessment: Nov. 25, 2019
They cost greater than the price of internet hosting for “extending assist of outdated PHP” (which prices them nothing, and most of the people they get to pay it do not even want it.) It is “gotcha” billing. It is unethical.
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13 individuals discovered this assessment useful
Nedd of Evanston, IL Verified Reviewer
Unique assessment: Nov. 11, 2019
Final 12 months I purchased a site through Whois.com for 99 cents month-to-month. I forgot all about it till I noticed a deduction in my PayPal account for $116. I used to be completely shocked however I first wanted to know what I purchased from them. It took perpetually to seek out out as a result of they informed me I wanted to present them my buyer quantity. I informed them I by no means had one as they by no means contacted me since I made my buy in Sept. of final 12 months. They informed me they despatched notices however I by no means received them. I went through cellphone, fax and e-mail to get assist.
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14 individuals discovered this assessment useful
Ben of Van Nuys, CA Verified Reviewer
Unique assessment: Oct. 25, 2019
When every little thing works, we’re all joyful, but when they make a mistake of their facet they will not acknowledge it & they are going to smash you. After a few years of being a loyal shopper, I purchased a brand new server from them and didn’t work in any respect, they didn’t reply us to our cancellation requests, in all probability they’ve a ** supervisor boss, that instructed to them to not acknowledge their errors, to behave like nasty **, or they’re afraid in all probability of being sue for his or her stupidity and negligence, or they don’t seem to be afraid to something since Whois.com is a too massive firm, they’re in Europe and there’s no strategy to sue them in any respect.
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9 individuals discovered this assessment useful
Isabel of Chicago, IL Verified Reviewer
Unique assessment: Oct. 3, 2019
I bought a site from them because it was very low-cost and I used to be bootstrapping my enterprise. The platform was clunky so I ended up not utilizing it and letting the area & internet hosting expire. They require to manually cancel renewals and I am fairly positive I chosen NO to auto-renewals. The corporate did not care and went forward and billed me an OUTRAGEOUS quantity, 7x the unique value. PLEASE NOTE that Whois.com WHOIS.COM payments IN ADVANCE. The saved sending me a billing discover after which despatched me a credit score as a result of I cancelled. After I obtained a credit score I received one other invoice and a notification that I WAS SENT TO COLLECTIONS for a service that was NOT supplied as a result of that they had already CANCELLED every little thing: e-mail, area, and internet hosting.
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12 individuals discovered this assessment useful
Katherine of Milwaukee, WI Verified Reviewer
Unique assessment: Sept. 30, 2019
I’m very shocked by all these detrimental evaluations. Personally, I are likely to solely go away evaluations when I’m infuriated, however I had such an awesome expertise currently that I needed to jot down a assessment for them. I’ve been a buyer for a number of years now, having purchased a number of domains and two internet hosting packages from Whois.com, now Whois.com. The domains are priced equally with different websites however I feel that Whois.com has the most effective deal on webhosting. I used to be paying $59 a 12 months ($4.99 per thirty days). In addition they persistently provide offers for brand new domains.
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LOU of Miami, FL Verified Reviewer
Unique assessment: Sept. 28, 2019
I had a pair domains I bought that I let lapse, subsequent factor I do know I am getting threatening calls from a collections company. I contacted them and paid they usually dont reply, however this piece of trash assortment company retains calling. WOW, WAY TO GO. DO NOT EVER GO WITH THIS GARBAGE COMPANY. YOU HAVE BEEN WARNED!!!!
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14 individuals discovered this assessment useful
Brian of Anoka, MN Verified Reviewer
Unique assessment: Sept. 20, 2019
Somebody simply hacked my account (which I’ve had for over Three years) and adjusted the e-mail and password. I known as them to allow them to know that these adjustments weren’t licensed. All I used to be informed was to go to their web site and obtain an Account Change Type and they might verify into it. Time to search for one other firm!
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6 individuals discovered this assessment useful
Dagoberto of Phoenix, AZ Verified Reviewer
Unique assessment: Sept. 5, 2019
This e-mail serves as affirmation of the cancellation of your Whois.com rating Coach Fundamental bundle as of 02/06/2019. We are going to deactivate all bundle options on this date. 09/03/2019 – Whois.com MyWebsite Private (Contract **) – ** $ 83.88. How the hell can they get away with this!!!
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6 individuals discovered this assessment useful
Bayo of Richmond Hill, ON Verified Reviewer
Unique assessment: Aug. 5, 2019
Whois.com locked out my web site with out a discover based mostly on a frivolous copyright situation. They declare they’re a 24/7 firm however weren’t accessible all through the weekend. They don’t stand behind their coverage and are a complete rip-off. Easy recommendation. Don’t contemplate doing enterprise with them. If there was lower than 1 star I’ll give them.
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9 individuals discovered this assessment useful
Mitch of Different, Different Verified Reviewer
Unique assessment: July 30, 2019
Whois.com is a horrible firm, that doesn’t stand behind their service. After I first ordered Whois.com DSL, it took a number of months (together with six technician visits and much more cellphone calls), for my web to work. Since then, the web has typically gone down for days and generally weeks at a time. Whois.com has persistently refused to reimburse me for this misplaced service. Don’t use this firm.
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5 individuals discovered this assessment useful
James of Bend, OR Verified Reviewer
Unique assessment: July 15, 2019
This hack of an organization has accomplished nothing however take cash from me. I name and ask for assist and the ridiculous customer support drone spoke to me as if I have been an fool. NEVER AGAIN!!! Disgrace on Whois.com. I could not be extra amazed at their enterprise practices…
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7 individuals discovered this assessment useful
Suzette of Taylorsville, KY Verified Reviewer
Unique assessment: July 9, 2019
Not a respectable firm. This firm doesn’t observe their posted insurance policies. If you wish to work with a respectable firm, look elsewhere. WHOIS.COM will rip you off. They’ve an awesome web site however as soon as they money the verify, the service is over.
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9 individuals discovered this assessment useful
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Spencer of Plano, TX Verified Reviewer
Unique assessment: July 1, 2019
I signed up with Whois.com internet hosting a number of years in the past for a $2/month plan. I ended utilizing the service and forgot about it. In some unspecified time in the future they have been bought to WHOIS.COM at which level they randomly charged by bank card ~$120. I known as to dispute they usually informed me there was nothing they may do, however that my plan had modified and that they have been now charging yearly. I requested to dispute they usually informed me I may change to a month-to-month plan, obtain a refund of what they’d charged me, after which I would have the ability to cancel the month-to-month plan.
Matt of Annandale, VA Verified Reviewer Verified Purchaser
Unique assessment: April 27, 2020
They’ve some first rate evaluations on-line for Digital Personal Servers (VPS), however after submitting my order for a easy Linux VPS utilizing their type, they collected cost and…. nothing. Three days later (for one thing different corporations can do in minutes) they knowledgeable me after a lot pestering that my order was cancelled due to fears of “on-line fraud” that I did not present contact data. Although my account and order has the entire “lacking contact data” and that that they had processed cost. They now say they did not course of cost (my monetary transaction IDs inform a unique story) so I’m unlikely to get a refund however – good technical evaluations or no – there isn’t a confidence this firm does what they fake to.
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Three individuals discovered this assessment useful
Jerome of Aurora, CO Verified Reviewer
Unique assessment: March 23, 2020
WHOIS.COM is a whole and whole rip-off. Do NOT use this firm. Nothing works there, together with the individuals. It’s a rip-off enterprise with the minimal safety or customer support. If I may give the corporate a -10 I’d. How the FTC permits such an organization to function in America is bewildering (it’s based mostly in Germany). I’ve filed an FTC grievance and anybody that has handled the corporate must also file a grievance. I will probably be taking the corporate to court docket with a category motion lawsuit.
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17 individuals discovered this assessment useful
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JohnThomas of Bluffton, IN Verified Reviewer
Unique assessment: March 17, 2020
I personal near 250 domains by way of varied corporations. Sadly, working with WHOIS.COM has been one of many worst experiences I’ve ever had. I purchased a site by way of WHOIS.COM final 12 months, and unbeknownst to me, the cardboard on file expired and was unable to resume. (I additionally tried to cancel the renewal, however that is one other story). When WHOIS.COM was not in a position to renew the product on the cardboard, quite than merely cancel the product renewal like every other firm would do, WHOIS.COM as an alternative threatened to ship me to collections over the unpaid renewal. (WHAT??) Had I not caught this notification, who is aware of what would have occurred. I undoubtedly would NOT suggest WHOIS.COM to anybody, as any firm that strong-arms their prospects is a joke. I’m additionally canceling my account as I’ll not be working with them in any means.
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15 individuals discovered this assessment useful
How do I do know I can belief these evaluations about Whois.com?
We require contact data to make sure our reviewers are actual.
We use clever software program that helps us preserve the integrity of evaluations.
Our moderators learn all evaluations to confirm high quality and helpfulness.
For extra details about evaluations on ConsumerAffairs.com please go to our FAQ.
Robert of Chula Vista, CA Verified Reviewer
Unique assessment: March 15, 2020
I’ve been a 1and1 buyer since 2008. Ever since they have been acquired by WHOIS.COM, their customer support and assist are non-existent. Lately, they despatched me an e mail that I cannot should pay $12.00 per thirty days for my webhosting plan that for years I simply paid $25.00 every year. They by no means invoiced me and right now, I realized that my account has been locked. Though they boast 24/7/365 assist, I can not get by way of to them and have been on the cellphone for over 2 hours ready for somebody to assist me. In addition they reduce off a good friend‘s contract for non-payment of a spam filtering answer that he didn’t want. They actually cancelled his contract for %5.97 and shutdown his web site. It took 1 week to type every little thing out. How dare they shutdown a enterprise e mail system and internet hosting for a service that was not wanted. They’ve gotten worse since WHOIS.COM took over and I’m transferring away from them as quickly as I can type this out.
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10 individuals discovered this assessment useful
alt=”Rated with 1 star” data-rating=1.Zero class=”stars-rtg stars-rtg–sm” v:shapes=”_x0000_i1028″>
Scott of Conway, SC Verified Reviewer
Unique assessment: March 11, 2020
I’ve used 1and1 webhosting for years for me and shoppers. Way back they have been an awesome firm. Nevertheless for the previous few years they began creating add on billing in case your web sites did not meet their desired variations of software program used akin to php. It was very annoying. Then WHOIS.COM purchased them out and it received worse. The final straw was with out checking with me they canceled my contract, gave me a partial accounting credit score on payment I had paid to resume that contract 2 months prior after which signed me up for a brand new contract that value extra and utilized the partial credit score after which billed me the distinction on the brand new contract. For positive that is unethical and most certainly unlawful beneath any fundamental contract legislation.
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Eight individuals discovered this assessment useful
alt=”Rated with 1 star” data-rating=1.Zero class=”stars-rtg stars-rtg–sm” v:shapes=”_x0000_i1029″>
Greshun of Shreveport, LA Verified Reviewer
Unique assessment: March 10, 2020
FRAUDULENT AND HORRIBLE! RUN! I obtained an alert that an unauthorized cost had been made to my cost card. Upon studying who the fraudulent cost was made to, I contacted the corporate instantly (the identical day) to advise them of the fraud. I used to be assured the fraudulent cost was reversed or credited again to me and could be obtained inside 3-5 enterprise days. I used to be informed I’d obtain affirmation emails of the refund, and so forth. however I didn’t. I questioned how they gained entry to my cost card and obtained no reply.
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10 individuals discovered this assessment useful
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kyle of Santa Cruz, CA Verified Reviewer
Unique assessment: Feb. 25, 2020
I’ve been utilizing Whois.com for years to each register domains and host them (and get e mail addresses, and so forth. based mostly on the hosted domains). They’ve by no means been nice, however have been fundamental and helpful. However over the previous few years I started to note that their customer support took a dive. Their billing and communications are obtuse. Their self-service web site and different facets of product administration have turn out to be overly complicated.
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7 individuals discovered this assessment useful
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Jeff of Los Angeles, CA Verified Reviewer
Unique assessment: Feb. 24, 2020
Good lord! Whois.com buyer tech assist was by no means nice, however now it is actually non-existent. I pay some huge cash for devoted cloud server and area internet hosting annually and I anticipate a good quantity of assist in trade for that. I not often name them, however once I do, you possibly can wager there’s a massive drawback. I known as them to assist reset a password on the server. Sure, sounds easy proper? Not so. So I get on with their assist employees and all they do is ahead you wiki articles. Sure, you could have an issue they actually rent employees to ahead ridiculously “purposely made troublesome” articles so that you can self-serve and resolve your individual drawback.
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5 individuals discovered this assessment useful
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Umar of Dubai, Different Verified Reviewer
Unique assessment: Feb. 14, 2020
I request Client Affairs to pin this assessment on high, their assist is crap, you write e mail. They reply again after 9 or 10 hours and generally do not even hassle to answer, I received charged $140 on sixth Feb with out my affirmation, I despatched mail and received a reply, “We refunded the cash,” right now is 14th Feb and nonetheless cash isn’t refunded. Furthermore right now once more I received charged $115. I do not know for what, the reside chat can be crap, they will not resolve your situation and ask you to ship e mail the place you get reply if you’re fortunate, now let’s have a look at how reply right here from Whois.com, I would like all my a refund with compensation for charging me with out my affirmation/information and I need it proper now, and sure by no means use your bank card of their system. There isn’t a strategy to take away it if you wish to.
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5 individuals discovered this assessment useful
PR of Chicago, IL Verified Reviewer
Unique assessment: Feb. 9, 2020
EVERYTHING! The alleged customer support repeatedly ignores your requests and questions/the assist ticket emails they open after which oddly sends you a survey asking HOW DID WE DO (as in the event that they resolved the pending points), ignores the issues of their web site and area providers, the e-mail accounts don’t present/sync/convey up your emails, every separate area doesn’t have their very own account quantity and this glitch prevents you from organising your account e mail tackle for every separate area, the e-mail accounts don’t let you SELECT ALL (verify mark all) however as an alternative opens the e-mail your finger begins at whenever you‘re solely attempting to pick out all, Google and the web site reveals a solicitation of $1.00 for first 12 months for domains however whenever you go to make use of the provide it fees you $10.00 as an alternative which is illegitimate (Bait & Swap) and willful False Illustration and False Commercial.
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6 individuals discovered this assessment useful
Paul of Caldwell, ID Verified Reviewer
Unique assessment: Feb. 5, 2020
Horrible tech assist. Forgetting the truth that I’ve to name to get something accomplished when all I would like is to ship an Electronic mail and I am unable to. Yesterday morning my web site loaded however one part wasn’t behaving prefer it ought to. Works in my Growth setting however not on WHOIS.COM servers. I known as and spoke with a Tier 1 agent and received no the place. I get a senior agent, which I now surprise if he wasn’t only a Tier 1 agent posing as Tier 2, who tells me they do not assist ASP.NET 4.8. We solely assist as much as 4.0. It was late and I simply needed the ache to finish so I stated “Okay I am going to downgrade to 4.0.” Then hung up and went to mattress. Go to the location this morning and now the complete web site does not load. Sigh. I lookup my plan on their web site and have a look at that…They do assist 4.8. Again to the cellphone I’m going.
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7 individuals discovered this assessment useful
Deborah of Saint Louis, MO Verified Reviewer
Unique assessment: Jan. 24, 2020
Purchased a 12 months internet hosting plan to park a web site I’m engaged on in my spare time- work 14 hrs 6 days per week so not a lot time to spare. I deliberate to again up the location and transfer it to a different host because of the impolite despicable ways of their customer support dept which is all outsourced to some third world nation. They shut down my internet hosting earlier than my plan expired and I didn’t have time to again up my web site. I misplaced all of the work I had put into the location all of the content material gone- THIS IS FRAUD- once I tried to speak to their non english talking customer support reps they laughed and hung up on me.
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10 individuals discovered this assessment useful
Ngoc of Different, Different Verified Reviewer
Unique assessment: Jan. 8, 2020
Internet Whois.com rip-off, I purchase internet hosting free area, I’ve despatched cash however the net has not despatched me and captures many steps… And haven’t returned my cash, Whois.com vs Whois.com is 1 rip-off. I counsel you to not purchase on this net.
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10 individuals discovered this assessment useful
Rohit of Munich, Different Verified Reviewer
Unique assessment: Jan. 4, 2020
I took the web reference to a TV plan for two years. A month after activation, they determine to cancel my contract on account of technical causes. The client care cling up on you as a result of no-one within the $135M firm speaks English. You get bombarded with letters written in German. One letter steered, to resume your connection meaning you pack your TV once more and *ship it to them and they’re going to ship the identical TV* again to you with the brand new web connection, in 1 month.
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7 individuals discovered this assessment useful
Buyer elevated Score by Three stars!
Steven of Miami, FL Verified Reviewer Verified Purchaser
Decision response: Dec. 28, 2019
They resolved the problems.
Unique assessment: Dec. 23, 2019
This firm makes use of a fraudulent technique to acquire prospects. I do know as I used to be scammed.
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Three individuals discovered this assessment useful
Brian of Rochester, NY Verified Reviewer
Unique assessment: Nov. 25, 2019
They cost greater than the price of internet hosting for “extending assist of outdated PHP” (which prices them nothing, and most of the people they get to pay it do not even want it.) It is “gotcha” billing. It is unethical.
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13 individuals discovered this assessment useful
Nedd of Evanston, IL Verified Reviewer
Unique assessment: Nov. 11, 2019
Final 12 months I purchased a site through Whois.com for 99 cents month-to-month. I forgot all about it till I noticed a deduction in my PayPal account for $116. I used to be completely shocked however I first wanted to know what I purchased from them. It took perpetually to seek out out as a result of they informed me I wanted to present them my buyer quantity. I informed them I by no means had one as they by no means contacted me since I made my buy in Sept. of final 12 months. They informed me they despatched notices however I by no means received them. I went through cellphone, fax and e-mail to get assist.
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14 individuals discovered this assessment useful
Ben of Van Nuys, CA Verified Reviewer
Unique assessment: Oct. 25, 2019
When every little thing works, we’re all joyful, but when they make a mistake of their facet they will not acknowledge it & they are going to smash you. After a few years of being a loyal shopper, I purchased a brand new server from them and didn’t work in any respect, they didn’t reply us to our cancellation requests, in all probability they’ve a ** supervisor boss, that instructed to them to not acknowledge their errors, to behave like nasty **, or they’re afraid in all probability of being sue for his or her stupidity and negligence, or they don’t seem to be afraid to something since Whois.com is a too massive firm, they’re in Europe and there’s no strategy to sue them in any respect.
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9 individuals discovered this assessment useful
Isabel of Chicago, IL Verified Reviewer
Unique assessment: Oct. 3, 2019
I bought a site from them because it was very low-cost and I used to be bootstrapping my enterprise. The platform was clunky so I ended up not utilizing it and letting the area & internet hosting expire. They require to manually cancel renewals and I am fairly positive I chosen NO to auto-renewals. The corporate did not care and went forward and billed me an OUTRAGEOUS quantity, 7x the unique value. PLEASE NOTE that Whois.com WHOIS.COM payments IN ADVANCE. The saved sending me a billing discover after which despatched me a credit score as a result of I cancelled. After I obtained a credit score I received one other invoice and a notification that I WAS SENT TO COLLECTIONS for a service that was NOT supplied as a result of that they had already CANCELLED every little thing: e-mail, area, and internet hosting.
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12 individuals discovered this assessment useful
Katherine of Milwaukee, WI Verified Reviewer
Unique assessment: Sept. 30, 2019
I’m very shocked by all these detrimental evaluations. Personally, I are likely to solely go away evaluations when I’m infuriated, however I had such an awesome expertise currently that I needed to jot down a assessment for them. I’ve been a buyer for a number of years now, having purchased a number of domains and two internet hosting packages from Whois.com, now Whois.com. The domains are priced equally with different websites however I feel that Whois.com has the most effective deal on webhosting. I used to be paying $59 a 12 months ($4.99 per thirty days). In addition they persistently provide offers for brand new domains.
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LOU of Miami, FL Verified Reviewer
Unique assessment: Sept. 28, 2019
I had a pair domains I bought that I let lapse, subsequent factor I do know I am getting threatening calls from a collections company. I contacted them and paid they usually dont reply, however this piece of trash assortment company retains calling. WOW, WAY TO GO. DO NOT EVER GO WITH THIS GARBAGE COMPANY. YOU HAVE BEEN WARNED!!!!
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14 individuals discovered this assessment useful
Brian of Anoka, MN Verified Reviewer
Unique assessment: Sept. 20, 2019
Somebody simply hacked my account (which I’ve had for over Three years) and adjusted the e-mail and password. I known as them to allow them to know that these adjustments weren’t licensed. All I used to be informed was to go to their web site and obtain an Account Change Type and they might verify into it. Time to search for one other firm!
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6 individuals discovered this assessment useful
Dagoberto of Phoenix, AZ Verified Reviewer
Unique assessment: Sept. 5, 2019
This e-mail serves as affirmation of the cancellation of your Whois.com rating Coach Fundamental bundle as of 02/06/2019. We are going to deactivate all bundle options on this date. 09/03/2019 – Whois.com MyWebsite Private (Contract **) – ** $ 83.88. How the hell can they get away with this!!!
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6 individuals discovered this assessment useful
Bayo of Richmond Hill, ON Verified Reviewer
Unique assessment: Aug. 5, 2019
Whois.com locked out my web site with out a discover based mostly on a frivolous copyright situation. They declare they’re a 24/7 firm however weren’t accessible all through the weekend. They don’t stand behind their coverage and are a complete rip-off. Easy recommendation. Don’t contemplate doing enterprise with them. If there was lower than 1 star I’ll give them.
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9 individuals discovered this assessment useful
Mitch of Different, Different Verified Reviewer
Unique assessment: July 30, 2019
Whois.com is a horrible firm, that doesn’t stand behind their service. After I first ordered Whois.com DSL, it took a number of months (together with six technician visits and much more cellphone calls), for my web to work. Since then, the web has typically gone down for days and generally weeks at a time. Whois.com has persistently refused to reimburse me for this misplaced service. Don’t use this firm.
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5 individuals discovered this assessment useful
James of Bend, OR Verified Reviewer
Unique assessment: July 15, 2019
This hack of an organization has accomplished nothing however take cash from me. I name and ask for assist and the ridiculous customer support drone spoke to me as if I have been an fool. NEVER AGAIN!!! Disgrace on Whois.com. I could not be extra amazed at their enterprise practices…
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7 individuals discovered this assessment useful
Suzette of Taylorsville, KY Verified Reviewer
Unique assessment: July 9, 2019
Not a respectable firm. This firm doesn’t observe their posted insurance policies. If you wish to work with a respectable firm, look elsewhere. WHOIS.COM will rip you off. They’ve an awesome web site however as soon as they money the verify, the service is over.
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9 individuals discovered this assessment useful
Spencer of Plano, TX Verified Reviewer
Unique assessment: July 1, 2019
I signed up with Whois.com internet hosting a number of years in the past for a $2/month plan. I ended utilizing the service and forgot about it. In some unspecified time in the future they have been bought to WHOIS.COM at which level they randomly charged by bank card ~$120. I known as to dispute they usually informed me there was nothing they may do, however that my plan had modified and that they have been now charging yearly. I requested to dispute they usually informed me I may change to a month-to-month plan, obtain a refund of what they’d charged me, after which I would have the ability to cancel the month-to-month plan.
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Whois.com Firm Data
Whois Digital Pte Ltd
9A Jasmine Highway
Singapore
576582
SG
+65.31507504