I purchased a set of 5 Cragar SS wheels and B F Goodrich tires. I received the tires, but the wheels have not been delivered. The store has told me day after day that the wheels will be delivered, "tomorrow." But, tomorrow never comes. I asked the store for a tracking number but they refuse to provide it. Now, when I call I'm automatically sent to voice mail. I have phoned, emailed and completed their online form. But no response. This company does not have a customer service phone number. They only answer sales calls. What a rip off! Beware of this company.
Ordered wheel and tire package from them costing $1500 dollars. The wheels they sent me were flat,I told Scott at wheel hero and he said to take them to a shop to be "serviced". No shop in my town would touch 22 inch wheels to diagnose why these wheels were leaking. Every shop I tried, said to avoid damaging the wheel, they required a "touchless" machine to remove the tire and diagnose why they were leaking. I told Scott what the shops said and he told me to send them back for a replacement. Cost me 300 dollars to send back via fedex. Now they have the wheels, and my money, and wont give me a refund, or return/replace my wheels. They told me I needed to "arrange for local pickup of the wheels".
Local as in Florida, and I am in Pennsylvania.....Local....or Loco?
I was under the impression they had "heroic service" that is what made me order from them in the first place, and this "100% satisfaction guarantee" but they wont even answer the phone for me or return my call. All I want is my money back at this point. I am extremely not satisfied. I literally received flat wheels on Wednesday, and was at FedEx returning the wheels by Saturday. It is now the following Wednesday, a whole week later and they still have not returned my phone call or my money.
My experience with Wheel Hero is, they robbed me of $1500, they robbed me of peace of mind that online merchants with BBB banners on their site will honor their word, and not try to scam its customers out of money by selling defective items. They robbed me of $300 shipping and handling for a product that was supposed to be shipped for free and have a "fitment guarantee". They robbed me of a Saturday morning spent at FedEx shipping these defective wheels back.
To Scott from wheel hero-
I would gladly pay a restocking fee of $75 so that you can sell those wheels on ebay or whatever you do as you mentioned above, when someone has flat wheels for 48-72 hours. I hope you can resolve this issue and return my money to me in a timely manner. I really need my $1500 back so I can take my business elsewhere.
I order wheels and tire package it was the wrong order when I received them so I email Scott so he gave me 200.00 off so I try to put them on then the lugs nuts were wrong and then had to wait a week and got the new lug nuts so I put them back on then I heard a rubbing noise so I email Scott back and he said it's needs spacers so I wait a week for them and then I had to take the car in the tire shop and then they told me that those wheels weren't the correct for my car and dangerous and unsafe to drive so I emailed Scott back and he's telling me that americas tire is lying and I need to buy a different spacer but I already bought wheels from him and I had to buy 4 more wheels from americas tire now Scott doesn't want to give me a refund on my wheels it was all there fault from the begining he got paid and now I had to buy another set of wheels and have to a monthly payment.
WheelHero.com Reviews
I purchased a set of 5 Cragar SS wheels and B F Goodrich tires. I received the tires, but the wheels have not been delivered. The store has told me day after day that the wheels will be delivered, "tomorrow." But, tomorrow never comes. I asked the store for a tracking number but they refuse to provide it. Now, when I call I'm automatically sent to voice mail. I have phoned, emailed and completed their online form. But no response. This company does not have a customer service phone number. They only answer sales calls. What a rip off! Beware of this company.
Horrible customer service
Ordered wheel and tire package from them costing $1500 dollars. The wheels they sent me were flat,I told Scott at wheel hero and he said to take them to a shop to be "serviced". No shop in my town would touch 22 inch wheels to diagnose why these wheels were leaking. Every shop I tried, said to avoid damaging the wheel, they required a "touchless" machine to remove the tire and diagnose why they were leaking. I told Scott what the shops said and he told me to send them back for a replacement. Cost me 300 dollars to send back via fedex. Now they have the wheels, and my money, and wont give me a refund, or return/replace my wheels. They told me I needed to "arrange for local pickup of the wheels".
Local as in Florida, and I am in Pennsylvania.....Local....or Loco?
I was under the impression they had "heroic service" that is what made me order from them in the first place, and this "100% satisfaction guarantee" but they wont even answer the phone for me or return my call. All I want is my money back at this point. I am extremely not satisfied. I literally received flat wheels on Wednesday, and was at FedEx returning the wheels by Saturday. It is now the following Wednesday, a whole week later and they still have not returned my phone call or my money.
My experience with Wheel Hero is, they robbed me of $1500, they robbed me of peace of mind that online merchants with BBB banners on their site will honor their word, and not try to scam its customers out of money by selling defective items. They robbed me of $300 shipping and handling for a product that was supposed to be shipped for free and have a "fitment guarantee". They robbed me of a Saturday morning spent at FedEx shipping these defective wheels back.
To Scott from wheel hero-
I would gladly pay a restocking fee of $75 so that you can sell those wheels on ebay or whatever you do as you mentioned above, when someone has flat wheels for 48-72 hours. I hope you can resolve this issue and return my money to me in a timely manner. I really need my $1500 back so I can take my business elsewhere.
Thanks,
Tony- A real customer from Pennsylvania.
We have reached out and resolved this issue
We have reached out to the customer and have resolved this issue directly with him.
I order wheels and tire package it was the wrong order when I received them so I email Scott so he gave me 200.00 off so I try to put them on then the lugs nuts were wrong and then had to wait a week and got the new lug nuts so I put them back on then I heard a rubbing noise so I email Scott back and he said it's needs spacers so I wait a week for them and then I had to take the car in the tire shop and then they told me that those wheels weren't the correct for my car and dangerous and unsafe to drive so I emailed Scott back and he's telling me that americas tire is lying and I need to buy a different spacer but I already bought wheels from him and I had to buy 4 more wheels from americas tire now Scott doesn't want to give me a refund on my wheels it was all there fault from the begining he got paid and now I had to buy another set of wheels and have to a monthly payment.