I am writing to provide a detailed report regarding the unauthorized sale of a used Bruno Stairlift by Ali Shamei, an authorized representative of Wheelchair Works, to my grandmother. The sale, which amounted to over 4000 CAD, raises serious concerns about Wheelchair Works' business practices and adherence to ethical standards. The following account provides a comprehensive overview of the incident and supporting evidence obtained during my investigation.
Background Information: On [May 5th 2023], my grandmother purchased a Bruno Stairlift from Wheelchair Works, represented by Ali Shamei. The stairlift was presented as new, for which an exorbitant price was charged, amounting to over 4000 CAD. Suspicious of the transaction, I decided to conduct further research and contacted Bruno, the manufacturer of the stairlift.
Cease and Desist Orders: During my communication with the Bruno representative, I discovered that Wheelchair Works has been the subject of multiple cease and desist orders issued by Bruno. These orders call into question the business practices and credibility of Wheelchair Works.
Investigation and Verification: To gather concrete evidence, Wheelchair Works sent one of their technicians to verify the authenticity of the stairlift in question. Through their investigation, it was conclusively established that the sold stairlift was not new but, in fact, previously sold to another individual approximately two years prior.
Communication with Original Owner: In order to ascertain the chain of custody for the stairlift, I managed to contact the original owner. Their statement revealed that they had donated the stairlift to Wheelchair Works with the clear expectation that it would be passed on to an individual in need, rather than being sold for a significant amount of money.
Findings and Analysis: Based on the evidence gathered and the testimonies provided, it is evident that Wheelchair Works engaged in unauthorized and unethical conduct by selling a used stairlift under false pretenses. This not only defrauds individuals seeking mobility assistance but also undermines the trust and expectations of generous donors who intended their contributions to benefit those in need.
Recommendations: Considering the gravity of the situation, I recommend the following actions be taken to address this issue adequately:
6.1. Refund: Wheelchair Works should promptly provide my grandmother with a full refund of the purchase price, in the amount of 4000 CAD, for the unauthorized sale of the used Bruno Stairlift.
6.2. Ethical Practices: Wheelchair Works needs to adopt strict internal protocols to prevent the recurrence of such incidents and ensure strict adherence to ethical standards. This should include implementing transparent processes for donated items and fulfilling the expectations of generous donors.
6.3. Regulatory Compliance: Wheelchair Works must review and align its business practices with local regulations and consumer protection laws to avoid any further legal ramifications.
Conclusion: In conclusion, the unauthorized sale of a used Bruno Stairlift by Wheelchair Works, facilitated by Ali Shamei, not only violated the trust and expectations of my grandmother but also contravened the intentions of the original owner who donated the item with the belief it would be provided to someone in need. The evidence presented in this report supports the urgent need for resolution, including a full refund and the implementation of preventive measures to ensure ethical practices in the future.
I recommend that this report be shared with the relevant stakeholders within Wheelchair Works to initiate immediate corrective actions. Additionally, appropriate disciplinary measures should be taken against the responsible party to prevent the recurrence of such incidents.
Please acknowledge receipt of this report and inform me of any actions taken regarding this matter. I am available for further discussion or clarification, should it be required.
Thank you for your attention to this serious matter.
Wheelchair Works Reviews
I am writing to provide a detailed report regarding the unauthorized sale of a used Bruno Stairlift by Ali Shamei, an authorized representative of Wheelchair Works, to my grandmother. The sale, which amounted to over 4000 CAD, raises serious concerns about Wheelchair Works' business practices and adherence to ethical standards. The following account provides a comprehensive overview of the incident and supporting evidence obtained during my investigation.
Background Information: On [May 5th 2023], my grandmother purchased a Bruno Stairlift from Wheelchair Works, represented by Ali Shamei. The stairlift was presented as new, for which an exorbitant price was charged, amounting to over 4000 CAD. Suspicious of the transaction, I decided to conduct further research and contacted Bruno, the manufacturer of the stairlift.
Cease and Desist Orders: During my communication with the Bruno representative, I discovered that Wheelchair Works has been the subject of multiple cease and desist orders issued by Bruno. These orders call into question the business practices and credibility of Wheelchair Works.
Investigation and Verification: To gather concrete evidence, Wheelchair Works sent one of their technicians to verify the authenticity of the stairlift in question. Through their investigation, it was conclusively established that the sold stairlift was not new but, in fact, previously sold to another individual approximately two years prior.
Communication with Original Owner: In order to ascertain the chain of custody for the stairlift, I managed to contact the original owner. Their statement revealed that they had donated the stairlift to Wheelchair Works with the clear expectation that it would be passed on to an individual in need, rather than being sold for a significant amount of money.
Findings and Analysis: Based on the evidence gathered and the testimonies provided, it is evident that Wheelchair Works engaged in unauthorized and unethical conduct by selling a used stairlift under false pretenses. This not only defrauds individuals seeking mobility assistance but also undermines the trust and expectations of generous donors who intended their contributions to benefit those in need.
Recommendations: Considering the gravity of the situation, I recommend the following actions be taken to address this issue adequately:
6.1. Refund: Wheelchair Works should promptly provide my grandmother with a full refund of the purchase price, in the amount of 4000 CAD, for the unauthorized sale of the used Bruno Stairlift.
6.2. Ethical Practices: Wheelchair Works needs to adopt strict internal protocols to prevent the recurrence of such incidents and ensure strict adherence to ethical standards. This should include implementing transparent processes for donated items and fulfilling the expectations of generous donors.
6.3. Regulatory Compliance: Wheelchair Works must review and align its business practices with local regulations and consumer protection laws to avoid any further legal ramifications.
Conclusion: In conclusion, the unauthorized sale of a used Bruno Stairlift by Wheelchair Works, facilitated by Ali Shamei, not only violated the trust and expectations of my grandmother but also contravened the intentions of the original owner who donated the item with the belief it would be provided to someone in need. The evidence presented in this report supports the urgent need for resolution, including a full refund and the implementation of preventive measures to ensure ethical practices in the future.
I recommend that this report be shared with the relevant stakeholders within Wheelchair Works to initiate immediate corrective actions. Additionally, appropriate disciplinary measures should be taken against the responsible party to prevent the recurrence of such incidents.
Please acknowledge receipt of this report and inform me of any actions taken regarding this matter. I am available for further discussion or clarification, should it be required.
Thank you for your attention to this serious matter.
Sincerely,