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Western Union Holdings Inc.


Country United States
State Colorado
City Englewood
Address 12500 E. Belford Avenue, M21A2
Phone 1-720-332-5241
Website http://www.westernunion.com

Western Union Holdings Inc. Reviews

  • Jul 18, 2022

WesternUnionRefund.com has attorney Mark Redmond sharing how he recently got millions in refunds for wire fraud victims on scams going back to 2004. He can even get refunds where the victim no longer has proof of their transactions or where the victim has died or is incapacitated, and it is the family collecting the refund that they are legally entitled to inherit.

Best of all he charges nothing up front and only gets if and when a recover is obtained. He helps people across the country and internationally get refunds. He does phone and Zoom consults also for free but there is a deadline to submit refund request so check out WesternUnionRefund.com now and good luck getting you or your family’s money back.

  • Aug 3, 2021

Our tenant purchased 6 money orders (5 in the amount of $500 and 1 in the amount of $100) on April 24, 2021. The money orders were payable to me (my name was written in the payee line). Somehow the money orders were either lost or stolen and I then filled out 6 separate money order research request forms and sent them to Western Union. These forms were received by Western Union on May 10, 2021.

6/7/2021 - We called Western Union and were told that yes, the forms were received and to call back on July 6, 2021 as that would have been the 60th day and Western Union would have an answer for us. 7/6/2021 - We called Western Union and were told to please call back on 7/14/2021. 7/14/2021 - We called Western Union and were told that everything was being processed. I asked what this meant and the girl could not answer my question. She just said that it was being processed and that was all she could tell me.

7/15/2021 - We called Western Union and were told that a letter had been sent to us on 7/6/2021. I asked what the letter said and the girl told me that she was not allowed to tell me. 7/27/2021 - After having not received the letter, we again called Western Union and were told that a letter was sent out with copies of the cashed money orders on July 4, 2021 which is a US holiday! I told the man this and then said which is the correct story, because it has now been 10 weeks since we filed the money order research requests and that someone else told me that a letter had been mailed on July 6, 2021.

Also, we do not believe that these money orders were cashed as they were made payable to the Landlord with her name written in the Payee line. 7/29/2021 - We received a form unintelligible email that makes zero sense in the English Language. 7/29/2021 - We Filed a Complaint with the Executive Office, attaching ALL Correspondence sent AND received to date. 8/3/2021 - We Received an email from the Executive Office telling us: We sincerely regret any inconvenience you have experienced with the research request of your Western Union Money Order.

Western Union has investigated this matter. Our records indicate that we received a research request from you on 5/10/2021. On 7/6/2021 and 7/29/2021 letters were sent to the address provided on your file, informing you that Western Union cannot proceed with your request as along with research request forms we never received documents showing that you are the purchaser of Money order numbers: XXX-XXXX-7470; XXX-XXXX-7471; XXX-XXXX-7472; XXX-XXXX-7473; XXX-XXXX-7474; XXX-XXXX-7475.

To investigate your concerns, please provide us with the following information:

Proof of purchase of each MO. If original item is not available, Western Union will accept the following:

The original store cash register receipt

Copies of other MO and their receipts purchased at the same time

Copies of other months payments that were made payable to same payee for the same amount

Bank statement showing the payment

A resident’s ledger

A lease agreement

Any sort of contract or agreement verifying the intended purpose of the payment

It also can be an official letter from the store. The letter should contain the following details:

-The customer’s full name

-The full purchase details: amount, date, Money Order#

-An official signature & stamp from the selling location

We have YET to receive even one letter in the mail from Western Union. We have now (8/3/2021) sent them a copy of the $2,615.94 charge on our bank account as well as the 6 separate checks for $30 EACH that have cleared the account. Western Union delays, delays, delays. They send nothing but form letter after form letter via email, they say they have sent letters via US Mail but nothing is ever received from them. We want these money orders replaced.

If they cannot trace them, WHY would they even ask us to fill out 6 separate Money Research Requests for $30 each????? What crooks! Disappointing as Western Union USED to have a stellar reputation and are now run by a bunch of foreign CROOKS!!!!! Western Union - RETURN THE MONEY OR REPLACE THE MONEY ORDERS!!!! I will post a follow up AFTER I receive my money back or will update if they do not.

  • Jun 21, 2021

I already have an account and I already used it, but I asked the customer service to change my name because I already changed my name, but they said that they cannot change the name, but they can stop the account and that I can create a new account with the same email with the name change for the new name, but they suspended the account And now I cannot create a new account with the same email or go back to using the old one, and I have tried many times with the customer service by phone and also by email without any benefit

  • Jun 9, 2021

TWO MONTHS AGO I PAID MY COMPANY'S ELECTRICAL BILL BY USING WESTERN UNION SERVICES. FPL DISCONECTED MY SERVICES. I WENT TO PUBLIX LOCATION 5 TIMES. I ALSO CALLED WESTERN UNION 10 TIMES. IT TOOK THEM OVER A MONTH TO RELEASE A PAYMENT OF $2500.00 AND CHANGE.

YESTERDAY I SENT MONEY TO A FRIEND THAT IS IN MEXICO AND HAVE NO MONEY TO BUY FOOD. SOMEONE CUT HIS BACKPACK AND STOLE THE CONTEST. LUCKILY HIS PASSPORTE WAS NOT STOLEN.

HE ASKED ME TO HELP HIM. I SEND $250.00. WESTERN UNION PUT THE MONEY ON HOLD. I ASKED WESTERN UNION WHY? THEY SAID THAT FOR SECURITY PURPOSE THEY NEED ME TO EMAIL HIS ID.

I EMAIL HIS ID. HE WENT TO PICK THE MONEY, BUT THEY DID NOT PAID HIM.

I ASKED WESTERN UNION WHY? THEY SAID HE NEED TO GO TO THE LOCATION PUT ON THE RECEIPT BY THE PUBLIX EMPLOYE.

I ASKED WESTERN UNION BY PHONE AND BY EMAIL TO CHANCE THE LOCATION . MY FRIEND HAS NO MONEY TO GO TO THIS LOCATION. HE NEEDS TO PICK UP THE MONEY NEAR HIS HOTEL. WESTERN UNION DENIED TO CHANGE THE LOCATION

WHAT A HORRIBLE COMPANY. THIS GUY DID NOT EAT TODAY.

I THING I AM GOING TO SEND THIS TO THE NEWS TOMORROW.

AND FOR NOW ON I WILL USE MONEY GRAM.

  • May 12, 2021

Kelly Harris called from this phone number and stated that someone had accessed my account and was using my name to launder money back and forth to Columbia. and that there was a warrant for my arrest. The wanted to give me a new SSN, New License and deposit my money into Safe Wallet Guard Account.

I was told I that the funds would be safe. If i had to do this to prove my innocence in a court of law against charges and the Police Department was going to come and arrest me. I believe the people running the scam work at this location. I traced the number used there.

  • Sep 27, 2020

A Client from Hong Kong needed to send me money for a Customized Device thru Western Union (WU). We usually don't do any kind of WU business, but never had any major problems with WU before. We (Lone Star Consulting, Inc.) create unique customized devices relevant to electronic harassment countermeasures, security, energy, etc.

. At the WU office, I presented my Real ID, and Client name and address, and $ amount. I was then told by the clerk that the Client wanted the money refunded back to him, which was verified by WU when I called it. I contacted Client; he told me that he did not ask for a refund, and to try again. Which I did - WU again claimed Client wanted a refund. I contacted the Client who said that he had contacted WU, which told him I was banned from WU. I then called WU, and finally got a hold of a real person, who had a heavy Chinese accent. He told me to email WU, which I did. WU responded with a list of ID personal data I was supposed to send to WU in an unprotected plain text email, which included my SSN and Date of Birth, which would be ultra stupid for anyone to do.

. I emailed WU trying to find out why I was not able to pick up my Client's payment. WU responded that I had been banned for life to either send or receive WU payments. I was shocked, because I was not aware of anything I, or Lone Star Consulting, Inc. had done to deserve being banned. I was also very upset that WU lied to me twice about the refund excuse. WU responded by email that its criteria was secret.

. WU agreed to pay to the FTC a $586 million fine and admitting to aiding and abetting wire fraud. Clearly, WU is a criminal organization, which hate honest and decent people. And has very suspicious connections to the Chinese. Don't ever assume that WU has forgotten your personal info from the last time you used it. WU lies and intentionally plays the stupid. And clearly some of its big stockholders are also very suspicious - businesses we don't trust for anything. Use WU at your own peril.

  • May 21, 2020

Stopped me from sending money to my friend in the Philippines and to my Wife in China. Requesting too much personnel information to allow me to continue making transactions.

  • Feb 17, 2020

I have been sending money to a foster son in Mexico for about 9 months or so through Western union. After becoming a member, I am credited with points to offset future charges for sending monies. The problem is the website is so horrible that you are forced to go to a walk-in site for a transaction.

At a walk-in you are charged double the fee that the on-line rate would be. Every month it is the same story: try the website, call the help site, have your password, email, or bank info rejected. HOURS wasted, until I give up and go to a walk-in.

Since WU hides their corporate contact info (in Colorado ), a personal complaint is impossible. I am DONE DONE DONE with Western Union !!!

  • Jul 17, 2019

My son purchased $1300 money order & mailed it to me I never received it. We contacted Western Union completed the necessary paperwork along with a $30 check to track the money orders, place of purchase, date of purchase. He had paperwork notarized as purchaser and we haven’t received an answer now seven months later this was done in January !!!

Tracking was put on our application to Western Union to trace this ,my check has been cashed the letter has been received we have called about 100 times and nobody seems to have any information on this lost $1300 . When I called to find out what’s going on as the receiver they tell me to have my son call because it’s in his name. When my son calls they tell him to have your mother call because it’s in her name so we’re getting the runaround 100% and it doesn’t help that they’re still holding onto my son is $1300 !!

I want this solved and I want this solved right away I would like a supervisor from Western Union to contact me and put this to rest once and for all seven months is plenty of time for you to perform a task that supposed to take 30 days !!!

  • Apr 18, 2018

On Feb 3rd I went to buy a money order for my rent 765.00 on the 6th my landlord advised me and 5 other tenants that the mo was stolen, so i called wu they told me to send them 15.00 and return to them the mo reciept i did so express mail by the way, 7 days later they said it was cashed now i have to fill out an affidavit and send them police reports rental demand letters etc.

Doing that i sent the mail the same way EXPRESS they told me they never got any of it not until i made contact with post office and consumer financial tha the all of a sudden have it but long story short why is it now that the told me where it was cashed so that i could pass the inf along to landlord detective, etc. AND THE BANK DOES NOT EXSIST????

I called the FDIC TO VERIFY AND SHE SAID NO THEIR IS NO BANK (BANK OF 1ST DEPOSIT), that is a type of transaction not a bank I WANT THEM HELD RESPONSIBLE FOR HELPING SCAMMERS, THEIVES, AND ROBBERS ALONG BUT FORGET ABOUT THE CUSTOMERS.

  • Apr 16, 2018

This is to bring to your attention that western union has been fraudly takin money from bank account without

h any authoriziation T was told that the have problem with ther system. The media the entire world has to know that western union is not a good company and they steels people money from there bank account and refused to refund back.

I request full refund of an unauthorized transaction by western union on my account. (Card was never use on the 7/29/16] but money was taken out 112 X112 total 224 dollars.This is stealing and fraud. Attached my statement showing that money was taken out without my authorization'.

  • Feb 7, 2018

Last fall (9-28-17) I sent Dish (Network) a payment of $55.63.

When I called Dish back they said they never received it. I called

them several times to confirm this. After calling them over the course

of 13 days I sent them an electronic transfer for $55.63 which they

confirmed they received on 10-12-17. On this same day I mailed

a refund request to Western Union for $55.63. The information said

the $15 fee could be taken out of the refund so I included a letter

telling them to do so which they did not. They sent me a letter saying

I needed to include a $15 fee, so I had to wait a few weeks to

save an extra $15 which I sent with the next request on 1-3-18. They

cashed the $15 on 1-12-18 but are now refusing to pay me my refund of $55.63.

I've called them several times since but to no avail. I am out $70.63.

They already admitted the MO was not cashed with the first letter.

I knew Western Union was a bad company. They admitted to fraud and

had to pay off a lawsuit recently. I could not find another company so

I went with them. Do not use Western Union! If a company loses your

payment Western Union will not refund your money. Knowing this company

cheats people at least I kept the receipts to document what happened.

  • Nov 17, 2017

I noticed charges of $26.50 listed as 'preauthorized recurring debit' which were occuring in both my wife's an my bank accounts. we never authorized western union to do any such thing. the latest debit occured just yesterday! This is outrageous.

  • Oct 14, 2017

These 'people' now refuse to give ANY service, after taking a bunch of cash. I could find only one receipt, and there were two. I need the other, but they refuse to even talk on phone. I suspect their competition would love to see them bankrupt. So will, not would but will, so will I. Their website is moronic and does not function. Is this deliberate? I suspect. I don't know, I don't care.

  • May 10, 2017

I followed the directions to sell my bitcoin and sent it to the wallet it told me to do. After patment was sent i never recieved a conformation email but my bitcoins were gone. I have tried contacting the company through their email and the contact given r times and they refuse to return my emails

  • Dec 19, 2016

I sent a western union to be picked up at any location and pay a fee so what of the locations is us bank where you have to be a member to pick up or send money which means you need a bank account there this is a scam to get people to open up a bank account by these banksters ,your already paying western union a fee to send money

  • Nov 7, 2016

My wife sent 3,000usd to my daughter in thailand the exchange rate should of been 104,478 acccording to western unions website however w u sent only 97,075 thai baht a difference of over 7,000 thai baht, or $200 usd. It also states on the receipt that the exchange rate is 32.35 thai baht to the usd which is a total and absolute lie! there is no place in thailand that would ever offer such a low exchange rate. Western union, must really think that we are fools, my question. Is, what happened to the 7,000 baht? Was not the $60 transfer fee enough? I haven't found any bank in thailand that has an exchange rate of less than 34.56 to the usd what they did is absolute thievery.

  • Aug 29, 2016

My name is Melvin Carter I use Western Union several occasions my daughter NYU choose one point you're never been satisfied until this incident from Wisconsin on a date of question of money distributed July 22nd 3 minute results 4400 in debt.today is August 28th 2016 no letter no confirmation no acknowledgement from Western Union at all of the transmission from Eagle River Wisconsin but yet they give me a 50% discount at one of their distributors in Eagle River the Walmart number Walgreens to no avail to this investigation I have 10 days left for the bank close my account and keep my $440 which I need for rent

  • Aug 1, 2016

This is to bring to your attention that western union has been fraudly takin money from bank account without

h any authoriziation T was told that the have problem with ther system. The media the entire world has to know that western union is not a good company and they steels people money from there bank account and refused to refund back.

I request full refund of an unauthorized transaction by western union on my account. (Card was never use on the 7/29/16] but money was taken out 112 X112 total 224 dollars.This is stealing and fraud. Attached my statement showing that money was taken out without my authorization'.

  • Jul 25, 2016

I am advising (ALL) not (SOME) people who use western union presently to abandon using them overall right now and go to MONEYGRAM. I have been waiting for 4 weeks right now for an online transaction to be returned, and have yet to have the charges returned to my bank. I had a western union done for 740-, and all i get from this is a lot of B.S., they dont have U.S. reps, your routed to people in the Egypt,Philippines, and every outside country you an think of.

My advise is very simple, stay the ^%$@ away from western union, and do not do online transactions to them , whether it is national or global. You will be sorry like I am right now doing any transactions online and getting bs'ed about getting your oney back. I will use moneygram going forward and never look back. Western Union has screwed me over for the last time and I will never go back to them ever again in my lifetime, I will tell everybody that I do business with, to no longer use them use moneygram. I am truly pissed off at them and this aint over. BIG TIME. !

  • Jan 18, 2016

INVESTMENT BANK 08 Bp 48 Lot No 240 Zone Residentielle Cotonou, Benin Republic 00229

WESTERN UNION HEAD OFFICE DEPARTMENT REPUBLIC OF BENIN FOREIGN CONTRACTOR PAYMENT OFFICE.

Tel/0022966680285

WEB http://www.westernunion.com/

THIS IS TO ACKNOWLEDGE THE RECEIPT OF YOUR MASSAGE, HOWEVER, AFTER OUR MEETING HELD WITH THE UNITED NATION, BOARD DIRECTORS OF WESTERN UNION AND FEDERAL MINISTRY OF FINANCE, THEY FINALIZE THAT YOU HAVE ONLY 48 HOURS GIVEN TO RECEIVE YOUR FIRST PAYMENT OF $5, 000, 00.USD FROM THE TOTAL FUNDS WHICH IS (6.2M).

FURTHERMORE, YOUR FIRST PAYMENT OF $5, 000, 00, HAS BEEN CREDITED TO YOUR NAME, BUT THE TRANSFER HAS BEEN PLACE ON HOLD BY THE FINANCIAL SECURITY AGENCY, BENIN REPUBLIC, STATED THAT SUCH MAGNITUDES OF FUND MUST HAVE TAX CLEARANCE CERTIFICATES, SO WHEN I VISITED WITH THE FEDERAL MINISTRY OF FINANCE ( FMF) MANAGING DIRECTOR THIS AFTERNOON CONCERN THE CERTIFICATES ISSUES, AND TO KNOW WHAT WILL COST, BUT, HE MADE ME TO UNDERSTAND THAT, FOR ME TO OBTAIN THE TAX CLEARANCE CERTIFICATES ON YOUR BEHALF WILL HAVE TO COST YOU, SUM OF $590, USD. AND HE FURTHER PROMISE THAT THE CERTIFICATES WILL BE READY WITHIN 24 HOURS AS SOON AS MONEY IS PAID TO THEM, SO THAT IS THE ONLY THING HOLDING THE TRANSFER NOW. MEANWHILE, HAVE BELOW THE INFORMATION OF THE FIRST REMITTANCE FOR TODAY.

HERE IS THE INFORMATION OF YOUR FIRST PAYMENT, BUT IT IS PLACE ON HOLD BY THE MANAGEMENT AND YOU CAN NOT BE ABLE TO PICK UP UNTIL YOU SEND THE DEMAND.

1. SENDER NAME: EMMA CHIEZIE

2. TEST QUESTION: TIME

3. TEST ANSWER: 4HRS

4. AMOUNT ..........$5,000,00 USD.

5. MTCN:#9894382611

(STILL PENDING)

FROM OFFICE OF THE WESTERN UNION BENIN REPUBLIC FOR YOUR PAYMENT, SO YOU HAVE TO USE THIS EMAIL TO EMAIL US WESTERN UNION.

  • Sep 5, 2015

Bought a $300.00 money order from western union it never got to person I sent it to. western union required 30.00 to process the refund they never sent me my money after four requests and $1100.00 sent in addition in refunds processing fees it has been ten years of fighting and western union boldly refuses to return my money they extorted knowingly and willfuly I want this spineless company that started in the 1800 's shut down and the cep put behind bars

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