West Loop Mitsubishi finance dept. committed income fraud, "cash back" scheme, misrepresentation of terms and attempted trade auto fraud to make profit on advertised rebates and then some, "bait & switch" and altered contract towards car purchase off of me for their personal gain so car buyers do not know and then change numbers around on the final contract. They ran my credit 8 times, when they were only supposed to run it once with their company bank, Ally Financial and what I believe to be possible "straw purchase" without my consent.
I’m a single mom with five kids and they lied about income on the application the salesman filled out to get an approval amount from the bank. My income was overseen, my sister's was overstated. I had a 635 and they ran my credit 8 times told me they only run it once. My credit score dropped 50 points. My sister has a 732 and they gave us a 8.99% apr. for a 2016 Mitsubishi Outlander?!
The salesman, Coleman told me, the cars were on sale and suv's were $17,000 and $20,000 and he will get me the employee discount to get me in the new car I wanted including the free car wash and oil change because we knew each other and he'd take care of me. Every time, I asked Coleman and finance guy, Rollins questions during the negotiating process to confirm I want advertised price, $3,000 rebate, discount for hail damage...trying to make sure they make a deal where I needed and can afford they said, "Yes, we got you"..."We will take care of you"..."Don't worry.”
After a week of negotiating, I got rid of my trade in car to someone in Houston, TX because both Coleman and Rollins told me they lowered my payments and got me my terms without my trade in. Then, when I got back in town the following week Coleman told me its the same pymts. to go to the finance dept. because he could not answer my questions about the finance amount, interest or why my monthly payments keep going up and down like a "yo-yo" financing scheme. Rollins, lied to me he said I was getting the car financed as agreed $24,000 minus $3,000 rebate off, the employee discount off and only sales tax and required fess added and NO TRADE, no warranties or no gap. Rollins said I had to sign blank contracts first because my sister was not there. He said, "do not put the dates" and then he will print it after its all signed. After signing, Rollins and Coleman, said I would get a copy of my contract when my license plates come in a couple weeks.
Finally, when I got my license plates with my yellow page contract this week, I looked at it and seen what the Rollins did. He pulled a "bait and switch" charged me $27,315 minus $3,000 plus $1,432 for taxes and added in additional fees with my finance amount $24,731.34. I did not agree to that, I asked him to please fix it, that is wrong. That is not what I agreed to.
I called him out on what he did wrong and he slammed his hands on the desk and yelled, "this is why I hate blank contracts!"
I told him, "that is illegal!" Why did you do that? I asked him to "do what is right" and "he knows he did wrong" and the bank said "only the dealership can fix it".
Then he said, "You can come back tomorrow to talk to the Sales Director I can't change it, only he can."
I went back the next day and talked with the Sales Director Walker. I asked for a copy of documents in my folder and I told him what happened. He said, he did not have it, but will have to talk with both the guys first, look over my file once he gets it from main office location to see if any wrong doing and will call me today. He did not call me. So I filed a complaint with the BBB.
West Loop Mitsubishi Reviews
West Loop Mitsubishi finance dept. committed income fraud, "cash back" scheme, misrepresentation of terms and attempted trade auto fraud to make profit on advertised rebates and then some, "bait & switch" and altered contract towards car purchase off of me for their personal gain so car buyers do not know and then change numbers around on the final contract. They ran my credit 8 times, when they were only supposed to run it once with their company bank, Ally Financial and what I believe to be possible "straw purchase" without my consent.
I’m a single mom with five kids and they lied about income on the application the salesman filled out to get an approval amount from the bank. My income was overseen, my sister's was overstated. I had a 635 and they ran my credit 8 times told me they only run it once. My credit score dropped 50 points. My sister has a 732 and they gave us a 8.99% apr. for a 2016 Mitsubishi Outlander?!
The salesman, Coleman told me, the cars were on sale and suv's were $17,000 and $20,000 and he will get me the employee discount to get me in the new car I wanted including the free car wash and oil change because we knew each other and he'd take care of me. Every time, I asked Coleman and finance guy, Rollins questions during the negotiating process to confirm I want advertised price, $3,000 rebate, discount for hail damage...trying to make sure they make a deal where I needed and can afford they said, "Yes, we got you"..."We will take care of you"..."Don't worry.”
After a week of negotiating, I got rid of my trade in car to someone in Houston, TX because both Coleman and Rollins told me they lowered my payments and got me my terms without my trade in. Then, when I got back in town the following week Coleman told me its the same pymts. to go to the finance dept. because he could not answer my questions about the finance amount, interest or why my monthly payments keep going up and down like a "yo-yo" financing scheme. Rollins, lied to me he said I was getting the car financed as agreed $24,000 minus $3,000 rebate off, the employee discount off and only sales tax and required fess added and NO TRADE, no warranties or no gap. Rollins said I had to sign blank contracts first because my sister was not there. He said, "do not put the dates" and then he will print it after its all signed. After signing, Rollins and Coleman, said I would get a copy of my contract when my license plates come in a couple weeks.
Finally, when I got my license plates with my yellow page contract this week, I looked at it and seen what the Rollins did. He pulled a "bait and switch" charged me $27,315 minus $3,000 plus $1,432 for taxes and added in additional fees with my finance amount $24,731.34. I did not agree to that, I asked him to please fix it, that is wrong. That is not what I agreed to.
I called him out on what he did wrong and he slammed his hands on the desk and yelled, "this is why I hate blank contracts!"
I told him, "that is illegal!" Why did you do that? I asked him to "do what is right" and "he knows he did wrong" and the bank said "only the dealership can fix it".
Then he said, "You can come back tomorrow to talk to the Sales Director I can't change it, only he can."
I went back the next day and talked with the Sales Director Walker. I asked for a copy of documents in my folder and I told him what happened. He said, he did not have it, but will have to talk with both the guys first, look over my file once he gets it from main office location to see if any wrong doing and will call me today. He did not call me. So I filed a complaint with the BBB.
Do the right thing! West Loop Mitsubishi!