West Kearny Mesa Automotive & Transmission Reviews
Feb 25, 2020
I have a classic car that I brought to West auto group in San Diego for a transmission fluid leak and shifting problem. They said I needed transmission fluid ,new carb, timing adjustment, belt tightened. The carburetor was not that old and could've been rebuilt but they said it would be cheaper to replace it with a new one.
I was not told that it would be $1000 with installation ($774+$180). I didn't get my car back until 3 weeks later. They call me up to let me know that it was ready and it $1485. Ouch! Okay, maybe it was so expensive because the transmission needed to be repaired. No they only tightened the tranny lines and replaced fluid.
These guys charged 2hrs of labor $180 + $774 for a Edelbrock carburetor that retails for $360. I asked why the carb was so expensive and they said it was to cover 2yr/24mth warranty and shop costs. The carburetor already comes with a 1 yr warranty. I know that shops have to charge to stay in business but charging $774 for a $360 carb is a RIPOFF! On top of that charging 2hrs for removing and installing a simple 4 bolt carb adds more insult to the injury.
I communicated my situation with the owner Brian Bowersock. He wasnt honest on how they could justify charging that much. He wouldn't even tell me how much they paid for the part. He got upset because I left a yelp review with photos of documentation. After that he stopped communicating with me and never resolved my issue.
I had to file complaints with BBB better business bureau, CA Automotive Repair Bureau and AAA. The CA auto Bureau investigated my case and found out West auto paid three hundred sixty and they agreed that was an exorbitant amount.
i also contacted AAA where I was referred from. I won't be coming back to West Auto Group ever again and if anyone ever thinks about going there they should see what happen to me because it's not right to Rip people off!
West Kearny Mesa Automotive & Transmission Reviews
I have a classic car that I brought to West auto group in San Diego for a transmission fluid leak and shifting problem. They said I needed transmission fluid ,new carb, timing adjustment, belt tightened. The carburetor was not that old and could've been rebuilt but they said it would be cheaper to replace it with a new one.
I was not told that it would be $1000 with installation ($774+$180). I didn't get my car back until 3 weeks later. They call me up to let me know that it was ready and it $1485. Ouch! Okay, maybe it was so expensive because the transmission needed to be repaired. No they only tightened the tranny lines and replaced fluid.
These guys charged 2hrs of labor $180 + $774 for a Edelbrock carburetor that retails for $360. I asked why the carb was so expensive and they said it was to cover 2yr/24mth warranty and shop costs. The carburetor already comes with a 1 yr warranty. I know that shops have to charge to stay in business but charging $774 for a $360 carb is a RIPOFF! On top of that charging 2hrs for removing and installing a simple 4 bolt carb adds more insult to the injury.
I communicated my situation with the owner Brian Bowersock. He wasnt honest on how they could justify charging that much. He wouldn't even tell me how much they paid for the part. He got upset because I left a yelp review with photos of documentation. After that he stopped communicating with me and never resolved my issue.
I had to file complaints with BBB better business bureau, CA Automotive Repair Bureau and AAA. The CA auto Bureau investigated my case and found out West auto paid three hundred sixty and they agreed that was an exorbitant amount.
i also contacted AAA where I was referred from. I won't be coming back to West Auto Group ever again and if anyone ever thinks about going there they should see what happen to me because it's not right to Rip people off!