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report scam| Country | United States |
| State | Florida |
| City | Deerfield Beach |
| Address | 700 West Hillsboro Boulevard Bldg 1, Suite 105 |
| Phone | 888-332-1708 |
| Website | http://www.wellnessplanofamerica.com/ |
Wellness Plan of America Reviews
I was in need of a health insurance, I newly graduated from college, unemployed... found this on the net and inquired about it. Their customer service agent was hard in speaking straight english but was very courteous so I continued conversing with him. After a few minutes, he convinced me into signing up. I was expecting that this company would really help relying on his words/statements. I've even done an assessment health survey on their site. So weeks went by, now I wanted to see a physician just for a regular check up... an agent that I was talking to on the phone said exactly this: "yes sir, I understand your need. Let me see if I can find a physician in your area" after awhile he said to me, "I will have to get back to you tomorrow". really? It has been a whole week and nobody has ever tried contacting me, they have all my primary and secondary phone numbers. I am now thinking that this is a scam after not fullfilling of what was agreed upon. Im just worried because they have all my information now. If any of you reading this.. please be warned regarding this company.
Response
This consumer's complaint has been addressed on the Better Business Bureau website and he is no longer displeased with Wellness Plan of America.
Called looking for health insurance was insured this is health insurance multiple times. They tell you about the policy for about an hour and after you sign up you receive an email in very small letters in the email they say there not healthy insurance. This is a big scam don't go for it.
I was under the impression that the insurance i purchased, was with no copay, no deductible and that it would cover medical services immediately. When i found out that this was not actual health insurance, i have attempted for months to contact the company for cancelation with a full refund. After waiting on hold for 12-15 min, the computer system comes on line for you to leave a message. I have asked for cancelation with refund or a call back. No one from this company has returned my calls, or given me a refund. I started paying 129.00 per month since july with a 125.00 write up fee. This program gives you false information, and has not helped with any medical bills. They continue to charge me my monthly fee. I want this resolved.
I accidently gave them the wrong email address so i never gotten an email with my insurance card or policy numbers. As I call to fix the email either they dont accept the area code but always called them from the same number or sending me to voicemail. I dont believe this is an insurance company .
Consumer Respponse
1. WPA Memberships are NOT sold directly to consumers.
2. WPA Memberships are sold by Health Insurance: Agencies, Agents, Call Centers and Carriers.
3. WPA requests the consumer accept WPA’s sincere apology for any inconvenience resulting from their interaction with a company participating in
the WPA sales distribution channel.
a. WPA also requests the consumer call WPA at 1-855-700-9355 to speak with a WPA representative who will be pleased to assist you with your
healthcare challenge(s); and if you find WPA can help you, WPA will be pleased to direct you to an authorized sales partner.
4. WPA has a proven track record of helping thousands of Members annually with their healthcare challenges and saving Members millions of dollars
since its inception and has stopped companies from soliciting consumers to buy WPA Memberships after WPA received complaints about them.
5. WPA Memberships are sold alongside health insurance policies to assist consumers with their out of pocket expenses prior to their deductibles
being met and for non-covered prescription medications and prescription medications representing a financial challenge even when covered.
6. WPA memberships are also sold to consumers who can’t afford health insurance as WPA Specialists work with Members to evaluate their
household income, number of members in the household, etc. to apply for reduced rate medical and dental office visits, procedures, lab work and
prescription medications.
7. Consumers that purchase WPA Membership have their sales agent’s information included as part of their Member Enrollment information.
a. WPA sales distribution channel sales entities that sell WPA Memberships to consumers record verifications confirming the consumer
understands WPA Membership is NOT health insurance and is NOT designed to replace health insurance.
8. Consumers that purchase WPA Membership receive a Welcome email clearly stating that WPA Membership is NOT health insurance and is NOT
designed to replace health insurance.
a. WPA’s website www.wellnessplanofamerica.com also states that WPA Membership is NOT health insurance and is NOT designed to replace
health insurance.
Thank you and have a healthy day.
My family has been looking for insurance. I received a call this morning from the Wellness Plan of America. They told me they were my only option as currently the enrollment period for general insurance is closed. I asked for a description of their coverage which they said was insurance that would be taken anywhere. I asked if there was somewhere I can read the description of benefits online. They told me no there was not, and I had to pay for the plan first and then they would send me information in the mail. Who pays for services without knowing what they are? I asked if I can talk it over with my husband, and they pressured me to stay on the phone and enroll now and I won't find any better. Finally after asking several times, they gave me a callback number. A few hours later, I got another call from someone else asking "what I'm waiting for". I had checked with my healthcare providers and they said they will not accept this plan. I told the representative on the phone that I had been told it was insurance and would be taken anywhere, but research is telling me it is not actual insurance and my providers would not accept it. I had been on the phone for all of 3 minutes and only asked this one question and their response to me....."life is about compromises. We assign you doctors. You go where we send you. This is bullshit. No wonder you are not insured. We can't help people like you". I am really concerned this is a scam targeting uninsured people. Honest represeantives of companies do not expect you to blindly buy coverage you can't review or berate potential clients with valid concerns such as mine. Really poor.