This company did not deliver on their service despite stealing $59.95 from me. They gave me the runaround when it came to installing this software. I installed it and used the proper login and it never worked. They gave me an excuse and then decided to subscribe and it still didn't work. I requested a refund and they said "per their terms", they cannot give me the refund. I have never used this software/app, it didn't work from their end and yet they won't refund my money.
This is the biggest ripoff of concerned parents i have ever seen. You pay up front for a service only to find out the thing either doesn't work or you will have to constantly be contacting support and resetting everything online and kid's phone.
Never worked properly and they won't even answer email for refund.
Do not waste your money and time on this garbage...
Also, the one time it was reset and i got the listings very few things showed up- they wanted more $$$ for additional services like pictures, etc. I wanted to laugh, they couldn't even get the regular service to work on her iphone - i wasn't going to "upgrade" for even more money so i could be doubly frustrated.
Looking for a new provider- stay away from these ripoff artists!
I purchased 2 licenses for the I-phone and they don't work at all because there are too many criterias that apparently have to occur simultaneously' before it works which is practically impossible from my experience. But they don't tell you this prior to purchasing.
Also beware that somehow by agreeing to the terms and conditions they put you on annual auto renew of the license agreement.
They're good at getting your money but not delivering the service
I purchased iphone product after fully researching requiremements. I paid to increase icloud storage, ensured everything was syncing to cloud. Webwatcher makes it impossible to meet their refund guidelines, because they insist on allowing 3 icloud syncs 24 hours apart, whcih exceeds the 72 hour refund policy! So they already have you screwed there (but I dont think that policy will hold up in court). Anyway, I contacted tech support after 3 syncs because i was still getting nothing on the dashboard. THey confirmed it wasnt working and would send to development. i nver heard from anyone. I began pestering after a few days, every day, for 3 weeks. I demanded a refund on my 1st and every inquiry. I eventually began to get reports of SOME of the synced data but not all. I took photos of the phone screen showing for example texts or imessage with a date stamp, and compared that to webwatcher reports for same date. the counts of messages never matched and some days webwatcher didnt even capture any messages at all. THey completely ignored the evidence i submitted multiple times and continued to refuse a refund. In addition, the website "convinces" buyer to pay additional for backup software, but nowhere did they say there is no such thing as backup software for the iphone. They refused to refund that money too! I eventually began getting emails from a supervisor trying to convince me I was wrong, refused to acknowledge the evidence I submitted, and just redirected me to verbatim refund policy. When I threatened to sue I received no more contact from them. I intend to sue, I have the hard evidence, I just have to now take time off work to go to the courthouse to file, again to show for hearings, etc. I've got 2 years to file a suit. I will. I will also file a complaint with the attorney general, the FTC, and the better business bureau. What a mess. Just stay away from this company. THey are a ripoff!
WebWatcher Reviews
This company did not deliver on their service despite stealing $59.95 from me. They gave me the runaround when it came to installing this software. I installed it and used the proper login and it never worked. They gave me an excuse and then decided to subscribe and it still didn't work. I requested a refund and they said "per their terms", they cannot give me the refund. I have never used this software/app, it didn't work from their end and yet they won't refund my money.
This is the biggest ripoff of concerned parents i have ever seen. You pay up front for a service only to find out the thing either doesn't work or you will have to constantly be contacting support and resetting everything online and kid's phone.
Never worked properly and they won't even answer email for refund.
Do not waste your money and time on this garbage...
Also, the one time it was reset and i got the listings very few things showed up- they wanted more $$$ for additional services like pictures, etc. I wanted to laugh, they couldn't even get the regular service to work on her iphone - i wasn't going to "upgrade" for even more money so i could be doubly frustrated.
Looking for a new provider- stay away from these ripoff artists!
I purchased 2 licenses for the I-phone and they don't work at all because there are too many criterias that apparently have to occur simultaneously' before it works which is practically impossible from my experience. But they don't tell you this prior to purchasing.
Also beware that somehow by agreeing to the terms and conditions they put you on annual auto renew of the license agreement.
They're good at getting your money but not delivering the service
I purchased iphone product after fully researching requiremements. I paid to increase icloud storage, ensured everything was syncing to cloud. Webwatcher makes it impossible to meet their refund guidelines, because they insist on allowing 3 icloud syncs 24 hours apart, whcih exceeds the 72 hour refund policy! So they already have you screwed there (but I dont think that policy will hold up in court). Anyway, I contacted tech support after 3 syncs because i was still getting nothing on the dashboard. THey confirmed it wasnt working and would send to development. i nver heard from anyone. I began pestering after a few days, every day, for 3 weeks. I demanded a refund on my 1st and every inquiry. I eventually began to get reports of SOME of the synced data but not all. I took photos of the phone screen showing for example texts or imessage with a date stamp, and compared that to webwatcher reports for same date. the counts of messages never matched and some days webwatcher didnt even capture any messages at all. THey completely ignored the evidence i submitted multiple times and continued to refuse a refund. In addition, the website "convinces" buyer to pay additional for backup software, but nowhere did they say there is no such thing as backup software for the iphone. They refused to refund that money too! I eventually began getting emails from a supervisor trying to convince me I was wrong, refused to acknowledge the evidence I submitted, and just redirected me to verbatim refund policy. When I threatened to sue I received no more contact from them. I intend to sue, I have the hard evidence, I just have to now take time off work to go to the courthouse to file, again to show for hearings, etc. I've got 2 years to file a suit. I will. I will also file a complaint with the attorney general, the FTC, and the better business bureau. What a mess. Just stay away from this company. THey are a ripoff!