I am a new customer and I am extremely disappointed with the service and treatment I have received. I saw the CEO on Undercover Boss and he seemed to genuinely care about the business. That is why I decided to go with WM when I needed a new service for my office building.
I signed a contract on 10/7/2020 to set up weekly dumpster service to begin on 10/30. On 10/30 I received a call they were out of dumpsters and I would receive it on 11/2. On 11/2 I received an email with a picture of the delivery of the dumpster. The problem was they delivered it to an incorrect address. It was sent to the wrong city. I immediately called and talked to a customer service rep named Michael. He said they would have it resolved immediately. No call back.
I then called and emailed my sales rep Reyna and gave her the correct address information. She emailed me back Tuesday morning with a picture of my building and asked where to locate the dumpster. See the email below. I then never heard back or received the dumpster.
It is now Friday and I still do not have my dumpster. I have been calling multiple times daily and getting nowhere. Also never received a call back from anyone. I have talked to several customer service reps. They are friendly and polite, take down the info and I then never hear from them.
I spent over 2 hours on the phone just yesterday and still no dumpster today. I talked to a supervisor named Roosevelt. He appears to be trying to help, but is also ineffective. I am at the end of my patience. Actually way past that point. I have an office building with bags of garbage piling up. Squirrels are now tearing into it. Your company's inability to deliver as promised is creating huge problems for me and I now have to hire a clean up crew. I need a dumpster a week ago!
After talking to Reyna at noon time she told me the soonest we can get a container is Monday. That is not acceptable. Due to your companies inability to meet the terms of the agreement and deliver service starting on 10/30 I have cancelled my contract.
I have never receceived a call or apology from management. No one volumteered to clean up the mess of garbage they created. They just keep commecting their paycheck and don't care. Below is the inept sales reps contact info.
Reyna BojorquezEnvironmental Solutions SpecialistCorporateSales…
Waste Management Reviews
I am a new customer and I am extremely disappointed with the service and treatment I have received. I saw the CEO on Undercover Boss and he seemed to genuinely care about the business. That is why I decided to go with WM when I needed a new service for my office building.
I signed a contract on 10/7/2020 to set up weekly dumpster service to begin on 10/30. On 10/30 I received a call they were out of dumpsters and I would receive it on 11/2. On 11/2 I received an email with a picture of the delivery of the dumpster. The problem was they delivered it to an incorrect address. It was sent to the wrong city. I immediately called and talked to a customer service rep named Michael. He said they would have it resolved immediately. No call back.
I then called and emailed my sales rep Reyna and gave her the correct address information. She emailed me back Tuesday morning with a picture of my building and asked where to locate the dumpster. See the email below. I then never heard back or received the dumpster.
It is now Friday and I still do not have my dumpster. I have been calling multiple times daily and getting nowhere. Also never received a call back from anyone. I have talked to several customer service reps. They are friendly and polite, take down the info and I then never hear from them.
I spent over 2 hours on the phone just yesterday and still no dumpster today. I talked to a supervisor named Roosevelt. He appears to be trying to help, but is also ineffective. I am at the end of my patience. Actually way past that point. I have an office building with bags of garbage piling up. Squirrels are now tearing into it. Your company's inability to deliver as promised is creating huge problems for me and I now have to hire a clean up crew. I need a dumpster a week ago!
After talking to Reyna at noon time she told me the soonest we can get a container is Monday. That is not acceptable. Due to your companies inability to meet the terms of the agreement and deliver service starting on 10/30 I have cancelled my contract.
I have never receceived a call or apology from management. No one volumteered to clean up the mess of garbage they created. They just keep commecting their paycheck and don't care. Below is the inept sales reps contact info.
Reyna BojorquezEnvironmental Solutions SpecialistCorporateSales…