I have been a long term customer with this organization since 2010, 12 years. The most recent contract I signed was in 2013, 9 years ago. I questioned why my price increased by 34% during 2021 to $526 per month by Dec 2021. Was not given a resonable explanation, only that they are allowed to do so according to the "Terms and Conditions" of the contract I sign 9 years ago. Apparently the contract was for 5 years and automatically rolls over into another 5 years if you do not notify them.
I obtained an online quote from a competitor, Waste Management, for the identical service at a price that is $400 lower per month. With the option to sign a 1 to 3 year contract that will revert to a month to month basis which is more fair, reasonable and realistic than a 5 year contract rolling into subsequent 5 year committments.
Waste Connections wants me to pay a pentalty for thousands on dollars $4,000 to $5,000 per Mickey to cancel my contract, again according to the Terms and Conditions, even though my account was always paid on time in full and my account was in good standing and I paid their overinflated prices for 12 years. All they have to do is simply remove the dupster from my property and use the sales skills to find ONE new customer. However they want to rip me off for thousands of dollars so I do not have the privilege of paying their over inflated prices.
This so called contract that I signed was cut off and did not have a complete set of terms and conditons listed. When I challenged this I was provided with a complete copy of a contract that did not have my signature and was with a company called BFI Progressive Waste not Waste Connections.
When I challenged this their Sales Manager, Don Sonly, gets his legal department Alessandro Perri to contact me and passes my personal information to him without my permission. Meanwhile Don Sonley did not make any effort to call or email me directly about my issues. I then get 2 phone calls and an email from this lawyer in an attempt to scare me, in my opinion asking me what me conerns were even though he has a copy of the email I send detailing the price increases and request to cancel my contract immediately with no pentalty due to the long term past busines I have given this organization.
There is no justified business reason why I am required to pay a penatly for thoudsands of dollars as I have more than fulfilled the contract giving this company 9 years of business. Be careful of what contracts you sign with this organization as they will use it as a weapon to get as much money out of you as possible even after given them 12 years of business.
Waste Connections of Canada Reviews
I have been a long term customer with this organization since 2010, 12 years. The most recent contract I signed was in 2013, 9 years ago. I questioned why my price increased by 34% during 2021 to $526 per month by Dec 2021. Was not given a resonable explanation, only that they are allowed to do so according to the "Terms and Conditions" of the contract I sign 9 years ago. Apparently the contract was for 5 years and automatically rolls over into another 5 years if you do not notify them.
I obtained an online quote from a competitor, Waste Management, for the identical service at a price that is $400 lower per month. With the option to sign a 1 to 3 year contract that will revert to a month to month basis which is more fair, reasonable and realistic than a 5 year contract rolling into subsequent 5 year committments.
Waste Connections wants me to pay a pentalty for thousands on dollars $4,000 to $5,000 per Mickey to cancel my contract, again according to the Terms and Conditions, even though my account was always paid on time in full and my account was in good standing and I paid their overinflated prices for 12 years. All they have to do is simply remove the dupster from my property and use the sales skills to find ONE new customer. However they want to rip me off for thousands of dollars so I do not have the privilege of paying their over inflated prices.
This so called contract that I signed was cut off and did not have a complete set of terms and conditons listed. When I challenged this I was provided with a complete copy of a contract that did not have my signature and was with a company called BFI Progressive Waste not Waste Connections.
When I challenged this their Sales Manager, Don Sonly, gets his legal department Alessandro Perri to contact me and passes my personal information to him without my permission. Meanwhile Don Sonley did not make any effort to call or email me directly about my issues. I then get 2 phone calls and an email from this lawyer in an attempt to scare me, in my opinion asking me what me conerns were even though he has a copy of the email I send detailing the price increases and request to cancel my contract immediately with no pentalty due to the long term past busines I have given this organization.
There is no justified business reason why I am required to pay a penatly for thoudsands of dollars as I have more than fulfilled the contract giving this company 9 years of business. Be careful of what contracts you sign with this organization as they will use it as a weapon to get as much money out of you as possible even after given them 12 years of business.